I have spoken with Just Fly several timesAll to no availThe most recent was when I cancelled a flight on 11/22/at around pm with ***I said I had to cancel our flights on British Airways*** stated he could issue me a refund credit of less cancellation fee and that I would be notified by email within hoursI received no emailI received no credit, INSTEAD I GOT CHARGED AN ADDITIONAL DOLLARS on my credit cardThese guys are scammers! I called again today 12/01/and talked with Misha at round pm she said she would send me an email confirming my refund of 1917.42,, INSTEAD SHE SENT ME A BILL FOR DOLLARSI would appreciate a reversal of the $and a credit of
BIGGEST RIPOFF ARTIST OUT THEIR !! THEY TRIED TO RIP ME OFF ! IM DISPUTING THEIR FRAUDULANT TACTICS WITH MY CREDIT CARD !! IF YOU WANT TO BE RIPPED OFF THIS IS THE RIGHT COMPANY FOR YOU TO BE RIPPED OFF !!
I called Justfly to book my trip for passengers I wanted to fly out on the I wanted to know if flying out a day before or a day after would be cheaperI never received my emailI called and ask them to resend it when I did finally get it she put the 14thI called them to let them know the date was wrong they were VERY rude saying I provided the wrong email and that there was nothing they could do without charging me $for each passengerThey say the call is recorded and they couldn't find my recordingThey told me that as a courtesy they would cancel my tickets but that they had to transfer me to their supervisor after be on the phone for over minutes the supervisor was telling me because I provided the wrong email there was nothing she could doAfter the 1st agent already told me that they would refund me my ticketThis vacation was suppose to be relaxing and for booking with Justfly it has been the WORST booking experience EVER
I contacted Justfly*** on November 9th to report a medical emergency on behalf of my son* *** ***, and to ask about cancelling his travel itinerary and refunding the moneyJesse and his girlfriend have tickets traveling to Japan on December 10thOn Sunday, October 30, Jesse awoke with ringing in his ear, some hearing loss, and half his face paralyzedHis girlfriend rushed him to the ER where he was diagnosed having Ramsey Hunt Syndrome - a rare and serious condition with an unpredictable recoveryHe is being treated by a neurologist, has had two MRIs as well as an OtolaryngologistAs soon as we realized the length of recovery and treatment I contacted JustflyThey said if I sent letter from doctor and copy of doctor's license they would be happy to send this to the airline and didn't see a problemThe ticket was nonrefundable - I welcomed their supportI was told to call back in hoursThey explained there was a contingent for medical emergencySince then I have b
Justfly changed my travel schedule (and pretty much my return ticket to the U.S.) without even a notificationWhen I found out (coincidentally after checking my account online), I was told that the flight back to the U.Sno longer exists and that I have to be in Italy for hours for the next flightI declined and asked for a refund ($511)For two weeks, I have been calling Justfly and getting customer service (from India) stating that I should be getting an email stating the full refund of my ticketInstead, they send me a one sentence email stating my ticket was cancelledI was told I have to wait to weeks for the refund to appear in my credit cardHowever, when I ask for the email stating that I will be refunded fully, they gave me promises that I will receive it within hours to hoursIt has been two weeks now, and last time I called (today) I was told by a "supervisor" that I will be getting an email within minutesTwo hours later still nothingI am ta
JUSTFLY...I will never use them again I called their customer service today for support...sheesh! they are more interested in getting you off of the phone than anything else
Completely inflexiball of their competition that I have used they are by far the worst---bottom of the barrel
I had to have emergency surgery and had complications after that surgery that prevented me from travelingI provided letters from the doctor and spoke with multiple agents, as well as submitted multiple health request forms for reimbursement and never received them
I previously submitted complaint #***The outcome of that complaint was that Just Fly agreed to refund me $The refund was allegedly "initiated" by JustFly on Jan 30, when they verified my mailing addressOn March 2, I asked JustFly for an update on the refund and they apologized for the delay, and stated they "sent a rush to the accounting department" to issue the refundOn March I was notified by the Revdex.com that the case was considered closed because JustFly addressed my complaintJustFly never issued the refund and does not respond to my emails since Revdex.com closed the caseMy previous complaint: I booked a round trip plane trip on *** Airlines through JustFly.com with a return from ***>IST>ATL on July 2-My first contact with JustFly.com customer service was on Thursday June 2016, following the terrorist attacks at the Istanbul airportI inquired about options for re-routing or changing flights because I wanted to avoid the 21-hr layover scheduled in
On July 21st, I called Justfly*** to purchase a flight that I found on their website going to Rio the following monthI decided to call versus booking online myself because this was a new company to me and I had questions about the cancellation terms due to the nature of my tripI asked the representative specifically about the policy for cancellationAlthough the customer service rep spoke horrible English, she did stated that all I would need to do was pay their termination fee that would range between $150-300, plus the cost of the airline termination fee which would be up to another $depending on the airlineI asked was there any insurance I needed to purchase and she stated no because the fees are for all flightsI asked several times was the cancellation fee all that I needed if I had to cancel for any reason and she repeated the same fees back several timesAt that point, after about an hour of back and forth to understand her, I confirmed my flight based on the fact
On 4-I purchased tickets for confirmation n number: ***I have email showing charges for that amountBut I was actually charged : from spirit and from just flyI have called them times they say they never charged my account for but the Which isn't correct per my bank statementThey kept telling me the was part of Which isn't correct
Never in all my life have I ever been treated so poorly by a company, the complete disregard for paying customers has left me with nothing but negative feelings towards justflyI'm I purchased round trip tickets for December 9, , traveling to Mexico total cost was $1,not including the additional insurance I purchased There was a family emergency , and we could not make the trip Upon cancelling my flight I was informed they would not be able to reimburse my purchase , but instead offered to give me a travel credit on my account In March of I called to book a flight to New York and there I was informed that I could not use my credit because it had to be used towards the same destination as the original reservation , this, I could not believe , no other company to my knowledge does such a thing , they told me my credit was valid until December 9th I called yesterday evening to book a reservation to Morelia , which is the same city as the original flight , and
I have been having kidney issues hours after I purchased ticket I was informed I could not flyWhen I called before the hours was up, they told me they could not find my account and so they couldn't refund me ke cancel my accountNow they are saying I never calledThey hang up on me and refuse to get me to supervisors when asked if takes me asking timesThey refuse to help me and lie about there cancellation policy I want my money back
I bought a round trip flight through your website in DecemberThey cancelled my return flight and I have been speaking with their customer service department at *** *** since January to resolve the problemWe are now in March and my flight leaves in less than two months however yet to reinstate my flight
I booked flights through skiplagged*** which directed me to justfly***I was so excited thinking I found the best price for my flight home! However, the next day unnoticed an extra charge for $(twice because I booked flights)I checked with my invoice and noiticed I had been charged for the "extended cancellation fee, which I had never selectedI called the company and spoke with two representatives who refused to refund this amountI then asked if I could use the cancellation fee which I had been charged for to cancel my flight, but hey informed me that wasn't allowed eitherThis is a total scamI did not select the option to purchase the extended cancellation, and would like to be refunded and cancel my reservation
This company has without question the worst customer service that I have ever experiencedI booked a flight through them that I had to reschedule and they made me go through hell and back in order to change my datesThey continuously told me that I could not look at their website for different flight dates/times because it was for "new customers only"Every date I asked them about resulted in the same answer of, "that date is not available"They constantly put me on hold for long periods of time, only to come back and give me the exact same answer as beforeThis company is a disaster and I will never do business with them ever again, and I will tell everyone I know the exact same thing
What can I say about Justfl*** I booked a flight with them yesterday Got a confirmation code, some what a itinerary " sketchy" at best I was told to check my E-mail with in hours for any problems This morning I checked, and low and be hold there was a problem When I called they said that, the price of the flight had increased originality now it jumped to While he put me on hold the priced jumped to I canceled my reservation I checked my e-mail and the response from Justfl* *** was that my credit card didn't match with my name, credit company would not allow the transaction, poor credit and so on called credit card company and everything was fine with my account address and everything was a match just wanted to voice m***plaint
I booked through them, Chicago-Amsterdam return, to october, my twice- yearly visit to my motherMy mother died last weekend, october 7.I had to fly immediatelyI phoned them to see if I could cancel the ticket, but got somebody on the line who was very hard to understand and didn't respond to my explanation about my mothers deathShe asked me later about the reason for cancellation, something I found very rudeI was very emotional and hung upI have tried to cobtact them repeatedly by email but do not get a replyTheir website seems to have disappeared
I used my phone to book plane tickets advertised at $each including taxes and feesWhen ordering from the phone version of their website, it specifically says fares include taxes and feesI also ordered the trip insurance for approximately $5-$per ticketWhen I confirmed and booked, the total price was something less than $I can't remember exactly because I didn't take a screen shotWhen they sent the confirmation, I didn't open it immediately because I didn't suspect anything would be wrongHowever, once I opened it, which was about days after booking, I saw that the prices they listed weren't anything close to what was quoted or agreed to by meThat's when I researched them (obviously too late) and found out that this is what they do! I have no way to prove the prices I was quoted and booked and I guess that's what they are counting onI called them and they claim they made no mistake and I wrote an email to them to which they again replied they made no mistake
Three problems: They charge me 17$ for seating options, which was not correct and airlines told me thus was not possibleI have still been charged for this 17$ and did not get to choose my seat on flight I got charged 20$ to have the option of extending the departure day and timeI needed more time overseas with family but airline said I would have to contact this justfly.com because they have never heard of this option, this forced me to leave my mother early after her surgery They charged me the full ticket price, refunded it and then charged it again, causing my bank to get messed up
July I purchased a plane ticket and min later the justfly personal canceled it the money was taken by them from my bank acc I called them spoke to different persons asked to speak with supervisor and they never let me speek to so I was told to I would receive it and the money has not been refunded back only dl was given back total is 451.dlrs
I have spoken with Just Fly several timesAll to no availThe most recent was when I cancelled a flight on 11/22/at around pm with ***I said I had to cancel our flights on British Airways*** stated he could issue me a refund credit of less cancellation fee and that I would be notified by email within hoursI received no emailI received no credit, INSTEAD I GOT CHARGED AN ADDITIONAL DOLLARS on my credit cardThese guys are scammers! I called again today 12/01/and talked with Misha at round pm she said she would send me an email confirming my refund of 1917.42,, INSTEAD SHE SENT ME A BILL FOR DOLLARSI would appreciate a reversal of the $and a credit of
BIGGEST RIPOFF ARTIST OUT THEIR !! THEY TRIED TO RIP ME OFF ! IM DISPUTING THEIR FRAUDULANT TACTICS WITH MY CREDIT CARD !! IF YOU WANT TO BE RIPPED OFF THIS IS THE RIGHT COMPANY FOR YOU TO BE RIPPED OFF !!
I called Justfly to book my trip for passengers I wanted to fly out on the I wanted to know if flying out a day before or a day after would be cheaperI never received my emailI called and ask them to resend it when I did finally get it she put the 14thI called them to let them know the date was wrong they were VERY rude saying I provided the wrong email and that there was nothing they could do without charging me $for each passengerThey say the call is recorded and they couldn't find my recordingThey told me that as a courtesy they would cancel my tickets but that they had to transfer me to their supervisor after be on the phone for over minutes the supervisor was telling me because I provided the wrong email there was nothing she could doAfter the 1st agent already told me that they would refund me my ticketThis vacation was suppose to be relaxing and for booking with Justfly it has been the WORST booking experience EVER
I contacted Justfly*** on November 9th to report a medical emergency on behalf of my son* *** ***, and to ask about cancelling his travel itinerary and refunding the moneyJesse and his girlfriend have tickets traveling to Japan on December 10thOn Sunday, October 30, Jesse awoke with ringing in his ear, some hearing loss, and half his face paralyzedHis girlfriend rushed him to the ER where he was diagnosed having Ramsey Hunt Syndrome - a rare and serious condition with an unpredictable recoveryHe is being treated by a neurologist, has had two MRIs as well as an OtolaryngologistAs soon as we realized the length of recovery and treatment I contacted JustflyThey said if I sent letter from doctor and copy of doctor's license they would be happy to send this to the airline and didn't see a problemThe ticket was nonrefundable - I welcomed their supportI was told to call back in hoursThey explained there was a contingent for medical emergencySince then I have b
Justfly changed my travel schedule (and pretty much my return ticket to the U.S.) without even a notificationWhen I found out (coincidentally after checking my account online), I was told that the flight back to the U.Sno longer exists and that I have to be in Italy for hours for the next flightI declined and asked for a refund ($511)For two weeks, I have been calling Justfly and getting customer service (from India) stating that I should be getting an email stating the full refund of my ticketInstead, they send me a one sentence email stating my ticket was cancelledI was told I have to wait to weeks for the refund to appear in my credit cardHowever, when I ask for the email stating that I will be refunded fully, they gave me promises that I will receive it within hours to hoursIt has been two weeks now, and last time I called (today) I was told by a "supervisor" that I will be getting an email within minutesTwo hours later still nothingI am ta
JUSTFLY...I will never use them again I called their customer service today for support...sheesh! they are more interested in getting you off of the phone than anything else
Completely inflexiball of their competition that I have used they are by far the worst---bottom of the barrel
I had to have emergency surgery and had complications after that surgery that prevented me from travelingI provided letters from the doctor and spoke with multiple agents, as well as submitted multiple health request forms for reimbursement and never received them
I previously submitted complaint #***The outcome of that complaint was that Just Fly agreed to refund me $The refund was allegedly "initiated" by JustFly on Jan 30, when they verified my mailing addressOn March 2, I asked JustFly for an update on the refund and they apologized for the delay, and stated they "sent a rush to the accounting department" to issue the refundOn March I was notified by the Revdex.com that the case was considered closed because JustFly addressed my complaintJustFly never issued the refund and does not respond to my emails since Revdex.com closed the caseMy previous complaint: I booked a round trip plane trip on *** Airlines through JustFly.com with a return from ***>IST>ATL on July 2-My first contact with JustFly.com customer service was on Thursday June 2016, following the terrorist attacks at the Istanbul airportI inquired about options for re-routing or changing flights because I wanted to avoid the 21-hr layover scheduled in
On July 21st, I called Justfly*** to purchase a flight that I found on their website going to Rio the following monthI decided to call versus booking online myself because this was a new company to me and I had questions about the cancellation terms due to the nature of my tripI asked the representative specifically about the policy for cancellationAlthough the customer service rep spoke horrible English, she did stated that all I would need to do was pay their termination fee that would range between $150-300, plus the cost of the airline termination fee which would be up to another $depending on the airlineI asked was there any insurance I needed to purchase and she stated no because the fees are for all flightsI asked several times was the cancellation fee all that I needed if I had to cancel for any reason and she repeated the same fees back several timesAt that point, after about an hour of back and forth to understand her, I confirmed my flight based on the fact
On 4-I purchased tickets for confirmation n number: ***I have email showing charges for that amountBut I was actually charged : from spirit and from just flyI have called them times they say they never charged my account for but the Which isn't correct per my bank statementThey kept telling me the was part of Which isn't correct
Never in all my life have I ever been treated so poorly by a company, the complete disregard for paying customers has left me with nothing but negative feelings towards justflyI'm I purchased round trip tickets for December 9, , traveling to Mexico total cost was $1,not including the additional insurance I purchased There was a family emergency , and we could not make the trip Upon cancelling my flight I was informed they would not be able to reimburse my purchase , but instead offered to give me a travel credit on my account In March of I called to book a flight to New York and there I was informed that I could not use my credit because it had to be used towards the same destination as the original reservation , this, I could not believe , no other company to my knowledge does such a thing , they told me my credit was valid until December 9th I called yesterday evening to book a reservation to Morelia , which is the same city as the original flight , and
I have been having kidney issues hours after I purchased ticket I was informed I could not flyWhen I called before the hours was up, they told me they could not find my account and so they couldn't refund me ke cancel my accountNow they are saying I never calledThey hang up on me and refuse to get me to supervisors when asked if takes me asking timesThey refuse to help me and lie about there cancellation policy I want my money back
I bought a round trip flight through your website in DecemberThey cancelled my return flight and I have been speaking with their customer service department at *** *** since January to resolve the problemWe are now in March and my flight leaves in less than two months however yet to reinstate my flight
I booked flights through skiplagged*** which directed me to justfly***I was so excited thinking I found the best price for my flight home! However, the next day unnoticed an extra charge for $(twice because I booked flights)I checked with my invoice and noiticed I had been charged for the "extended cancellation fee, which I had never selectedI called the company and spoke with two representatives who refused to refund this amountI then asked if I could use the cancellation fee which I had been charged for to cancel my flight, but hey informed me that wasn't allowed eitherThis is a total scamI did not select the option to purchase the extended cancellation, and would like to be refunded and cancel my reservation
This company has without question the worst customer service that I have ever experiencedI booked a flight through them that I had to reschedule and they made me go through hell and back in order to change my datesThey continuously told me that I could not look at their website for different flight dates/times because it was for "new customers only"Every date I asked them about resulted in the same answer of, "that date is not available"They constantly put me on hold for long periods of time, only to come back and give me the exact same answer as beforeThis company is a disaster and I will never do business with them ever again, and I will tell everyone I know the exact same thing
What can I say about Justfl*** I booked a flight with them yesterday Got a confirmation code, some what a itinerary " sketchy" at best I was told to check my E-mail with in hours for any problems This morning I checked, and low and be hold there was a problem When I called they said that, the price of the flight had increased originality now it jumped to While he put me on hold the priced jumped to I canceled my reservation I checked my e-mail and the response from Justfl* *** was that my credit card didn't match with my name, credit company would not allow the transaction, poor credit and so on called credit card company and everything was fine with my account address and everything was a match just wanted to voice m***plaint
I booked through them, Chicago-Amsterdam return, to october, my twice- yearly visit to my motherMy mother died last weekend, october 7.I had to fly immediatelyI phoned them to see if I could cancel the ticket, but got somebody on the line who was very hard to understand and didn't respond to my explanation about my mothers deathShe asked me later about the reason for cancellation, something I found very rudeI was very emotional and hung upI have tried to cobtact them repeatedly by email but do not get a replyTheir website seems to have disappeared
I used my phone to book plane tickets advertised at $each including taxes and feesWhen ordering from the phone version of their website, it specifically says fares include taxes and feesI also ordered the trip insurance for approximately $5-$per ticketWhen I confirmed and booked, the total price was something less than $I can't remember exactly because I didn't take a screen shotWhen they sent the confirmation, I didn't open it immediately because I didn't suspect anything would be wrongHowever, once I opened it, which was about days after booking, I saw that the prices they listed weren't anything close to what was quoted or agreed to by meThat's when I researched them (obviously too late) and found out that this is what they do! I have no way to prove the prices I was quoted and booked and I guess that's what they are counting onI called them and they claim they made no mistake and I wrote an email to them to which they again replied they made no mistake
Three problems: They charge me 17$ for seating options, which was not correct and airlines told me thus was not possibleI have still been charged for this 17$ and did not get to choose my seat on flight I got charged 20$ to have the option of extending the departure day and timeI needed more time overseas with family but airline said I would have to contact this justfly.com because they have never heard of this option, this forced me to leave my mother early after her surgery They charged me the full ticket price, refunded it and then charged it again, causing my bank to get messed up
July I purchased a plane ticket and min later the justfly personal canceled it the money was taken by them from my bank acc I called them spoke to different persons asked to speak with supervisor and they never let me speek to so I was told to I would receive it and the money has not been refunded back only dl was given back total is 451.dlrs