I paid for a round trip flight from Miami to Dominican Republic via the JustFly.*** websiteThe flight was operated through PAWA airlinesThree months later, I received an email from JustFl*** saying that the flight was cancelled by PAWA due to a "flight suspension"They said in order to issue me a refund they would need my bank account number, my bank address and my passport numberMy original form of payment was a visa credit cardWhen I called, they could not give me an explanation of why they could not refund my original form of payment, or why they needed my bank account number and the other information--they simply said that is what PAWA airlines required (even though I had booked through their website)When I said they could send me a check if they were truly unable to refund my visa credit card, they said they could not do thatWhen I asked if I could contact the airline directly they said they would tell me the same thing, and when I asked to speak with a supervisor the agent said he was the only person at Justfl*** working on refunds re: PAWA airlines
Here is a copy of the letter I sent to Justfly after a lot of calls speaking with some VERY, VERY rude customer service representatives with very strong unintelligible accentsI remained patient with each of them knowing no help would be gained if I lost my patienceThe first gentleman I called after "cancelling" My tickets online was the most rude customer service rep I have ever spoken with; even yelling at me on the phoneI called immediately after pressing the ticket cancelation button which took me to a page that told me that I was canelling my tickets for $and that I would not be getting a refund of my ticket purchase ( as stated on the first page), but would be able to buy more tickets in the futureI explained to him that I thought I was being charged $to cancel, but would be getting a refund of the ticket purchaseSO I was trying to explain to him that this was deceiving, and I wanted at the very least my money backAfter many long long calls they told me to send
Horrible customer service! My family and I? booked a flight for the holidays to fly overseasUnfortunately I? could not travel and needed to change the booking, we thought it would not be a problem since we had paid extra for the travel insuranceWhen we called to change the booking, they informed us that they couldn’t just change one ticketWe had to cancel the entire booking and had to pay $after being bounced around for over an hourWhen we then tried to use the credit to rebook the flight online, it wouldn’t take the credit card number and we had to callAfter another hours of getting bounced around from department to department, they refused to honor the price that was posted on their websiteWe spoke to a manager that hung up on usWhen we called back and felt like we were scammed into paying more that was posted, we finally thought we had rebooked the flight and money was charged to our credit cardThey called the next day and told us that our booking was cancelled because they had made a mistake when they charged us the fare and now had to rebookBy then we had already spent almost hours on the phone over a span of only daysThe managers we spoke to were uncaring and unapologetic to the time we had spent trying to simply rebook a flightIt felt like they were constantly trying to scam us because the price for the flights they were telling us was never the same price we saw onlineEvery time we called, they kept bouncing us from person to person and to speak to a manager (and we spoke to 4) was on average a wait of 30-minutesI? will never book a flight with them again!
I have contacted justfly.com on various occasions to cancel my flight due to medical reasons and they are advising they cannot assist meThe company has also violated me by asking I release medical records which is also illegalI am requesting a full refund
Reservation/ booking # is ***First of all when I went to the website and input my travel information this website wuote me an average price of 1,person this was based on adults and childWhen I selected the specific times I wanted and went to input passengers information and pay this system stated that I had to pay 1,personI called the *** to speak with a rep and while I was explaining to her what happen she stated that she cannot do anything and that I have to pay the Per personI then gave her all my information and when she went to book it the computer told her the price was $average Per personIn the space of minutes these prices jumpedThis website is crooked it is suppose to stay at the price you selected unles you refresh the page or exit and come back on but I did not do that and it jumpedWhen I went back on line to but the tickets online I chose the segments totaling however when I confirmed and paid again the pr
My wife and I booked round trip flights to India in May of We later had to cancel these flights for health reasonsOn calling justfly, they informed us that we could pay $in order to cancel the flights and maintain a credit at Lufthansa of the value of the tickets ($1700)We were further guaranteed, after a long discussion with their agent, that the credit would be valid for a year from the original purchase date so long as we called to rebook prior to the expiration dateIn particular, the rebooked flights did not need to occur before May so long as they were booked by May This was simply falseOn calling back now in order to rebook the travel, JustFly has informed us that the credit has expired because it had to be flown before May I checked that this was not the case with their agent multiple times when I originally agreed to pay the cancellation fee because I knew we would not be able to fly until after that dateJustfly refuses to admit any fault an
I booked ticket to go to Peru Lima using justfly.com on 12/15/to travel on June 28th, going from Orlando to Lima, Peru on business class for passengersAfter booking the ticket, the date and everything was fineHowever, as I was reviewing the dates I found out on March 1st that the airline changed my flight to June 27thI could not fly out June 27th so I called Justfly immediately and asked about this changethey confirmed that this was an airline initiated changeI told them I will not be able to take this flight and I asked them to cancel the ticket and issue refundThey told me they will contact the airline (AeroMexico) and do this and get the refund started within hoursHowever, since March 1st, I have been calling them every few days and they tell me that the air line did not respond to themI asked them several times what would be their next step if the airline does not respond and they keep repeating "we will send them another email"They are telling me t
I started to book a flight with JustFly.com but they said they couldn't do the transaction right nowSo I went over to *** and booked my flightsWhen I checked my credit card bill I found that JustFly had charged me and through that information found the reservationI tried talking to them about fixing this and they said I should dispute it with my credit card companyThis is awfulFirst they charge me when they said they wouldn't, then when they got caught they said to dispute the chargeTerrible business
I purchased a ticket with Justfly at on Saturday April 21st - I received a confirmation of my ticket with itinerary at from Justfly - the itinerary was incorrect and my credit card had been charged for the amount of $- I went ahead and changed the return flight to the correct time that I orginally had requested and confirmed - this was my mistake instead of calling them first - I know received a new confirmation and the price has changed to over a $1,because I have been charged for the new return flight - I subsequently called and now I have been informed I will incur a $charge because I am cancelling - I spoke to three people one a supervisor all within 1/hour to dispute this fraudulent case I believe to no avail - I have since contacted my credit card company to dispute these charges - so they have made off with over a $1,of my money and no ticket for a xmas holiday gift to go home I am so very angry and I have since read so many complaints with the same issue - how is it possible a company can stay in business with such a disgraceful customer service I have no words just pure anger for this act
I booked a round-trip flight with *** on October for my partner and IThe two flights cost US$ 1,On November, I contacted *** by phone to reschedule my portion of the bookingI was told by a *** customer service agent that I needed to pay US$for a new flight or I could cancel my round-trip ticket, get a credit for the trip within hours (via email) and then re-book the trip through themHowever, I first needed to pay US$cancellation fee immediatelyI opted to cancel my flight and pay the US$cancellation feeI spent more than hour on the phone just to get this completedAnd I never received email confirmation of my flight cancellation nor any notification of my credit for the flightOn November, I called *** to clarify my situation and to get their assistance in re-booking my flightI was on the phone for nearly hoursFirst I was informed that only my outbound flight was cancelled and not my inbound flightTh
Justfly has zero knowledge of speaking with a customer professionally- I was accused of lying in spite of being their mistake on communicationOne of the agents mentioned I could cancel my flight with $cancellation fees AND NO OTHER FEES apart from the fare difference at the time of rebooking the flight and they keep the flight money as creditWhile I rebooked my flight, I was told that I have to pay 'n' number of other fees - A COMPLETE OPPOSITE TO WHAT WAS STATED IN THE DEALAfter calling them a number of times, and explaining the situation every time as they have NOTHING DOCUMENTED (not sure how audits are conducted!) to every agent, every supervisor each gave a different option with different amounts of money none in sync with what I was told previouslyTheir NON-PROFESSIONAL, NON-CUSTOMER-SERVICE attitude threw me off as they fail to provide service or at the least provide the same information about their policies and the amount I am due to payAs of now I still don't k
On 9/20/2017, I purchased tickets from justfly*** from Boston to LisbonThe tickets were round trip and included a personal item, carry on and 1st bag free (as confirmed in writing in the confirmation I received from them)This August when I went to check in for my flight at the airport, I was told by the airline that my ticket was for a discounted ticket and didn’t include a first bag for freeII was left with no option but to pay $($per bag) to get my luggage to PortugalOn the way back, I was told the same thing by the airline and forced to pay additionalAfter talking with the airline, I was told to get in touch with justfly*** because they sold me the ticketsI did just that todayI spoke with a supervisor, Jadee, who said that they could not refund me anything because it is my responsibility to verify my tickets with the airlines and there was nothing else that could be doneSo, I turn to youI was clearly sold a product by justfly*** that they refuse to sta
Had to cancel flight to Florida because of health issues called just fly to change dates and they wanted each ticket to change to another date paid for tickets was told to go or stay home and loose it all saved all year for this vacation don't expect full refund but should get some kind of refund or credit towards another flight called American Airlines and said if I bo oked with them it would have cost each ticket
I purchased tickets through justfly.com on *arch 8,for April 19-26,I was charged double for tickets but they resolved that after *y complaintOn *y return date I was at airport an ninety *inutes before flightI tried to get *y tickets at kiosk and *y itenerary numbers wouldn't workI waited in line for *** Airlines agent but after *ins was told They wouldn't be back until after flightI called just fly and they gave *e the same numbers that would not workAfter we *issed our flight and after *ins on hold I finally got the Answer from just fly that I had changed something on April which I had notI believe that they cancelled *y return ticket because I was very unhappy with them taking *oney out of *y account twiceI was told that *** Airlines would have to reschedule *e to which ** said since I booked with justfly, they wouldSo, *y son and I are stuck with no way home, nowhere to go and no way to get thereI was told by just fly to come back for
We booked a flight with JustFl*** for a trip and also paid for flight insurance Unfortunately the resort we planned to stay at was taken out by the hurricane When calling to cancel our flight after our friends booked thru Expedia and received all of their money back we were told we would have to pay different fees totally $ The customer service was terrible and very rude They said since we can still fly to that destination that we wouldn't get all of our money back even with the flight insurance we paid I would not recommend booking flights with this company there are hidden fees and even the airline we used were not able to pull up our info to see what we paid for our tickets Totally scam!
***STAY AWAY***
I had the unfortunate experience of dealing with this online travel agency and it has been the WORST experienceI have logged over million airline miles in my lifetime and TRUST ME...this is the worst experience- When I booked my airline tickets, they posted the wrong birthday on my partner's ID record, when I knew that I had entered the correct date....it took several hours to get this rectified- The day of my return trip, one of my two legs was canceled I called Justfly to get rebooked....I was on hold for minutes....then it took hours between talking to someone with a broken English and thick Indian accent and being put on hold to get a new reservation....but.....they could not reissue the ticket yet....they needed to wait for the originating airline waiver code When I called the originating airline...they said, "We gave them the code already" Calling Justfly again....after min waiting on hold....someone told me, yes we have the code, it will be re-issued in hours- The next day, I did not see an electronic ticket in my email so I called and they said, they did not have the code...I said yes....I had called them that same day to confirm and they had given that to Justfly Then the guy said, well, I can not call to confirm, they are closed.....I said....NO, they are NOT CLOSED...I just talked to them minutes ago...!!!!!!! *** * *** ** *** *** ***- Finally it took me full days to get the ticket re-issued (hours before the rescheduled return flight)...but because of the delay on the re-issue, I could not get any other options to change flight times-- I can't believe they have the nerve to lie to a customer, to provide wrong and misleading information and to have 2-hour phone conversations on issues that should take 15-minutes tops- Please do not use this overseas travel agency, you will regret your experience.....I will rather pay more in the future and use a reputable company or airline that I trust
On 11/10/I booked a trip with Justfly they excepted itOn 11/11/I recieved an email saying my trip was canceled because of my credit cardI called my credit card company and they said they rejected the transaction because Justfly charged $Justfly canceled the trip but they never canceled with Frontier Airlines and Frontier charged my credit card for $I contacted Frontier and they said it was not canceled and I needed to talk to JustflyI told Justfly and they said they would take care of itI needed to book another trip, and regretably went thru Justfly again thinking they were going to talk to Frontier, they never did cancel themThru MANY phone calls to Justfly they said they would credit me back the $and that it would be done with in 1-billing CyclesIt's been more then 1-billing cycles and nothing has been credited backThe last phone call I made in Jan 12th they said I would see the credit with in a week and it hasn't happenedI want my $
I booked a flight on justfky and the minute I got the response I realized I made an erro and put my husbands middle name with mine instead of hisI called immediately after to correct and wa told it would be $to changeThis is literally minutes after error occurredCalled airlines directly and they said it was not an issue but Justfky had to make changesThe only way justfly would make change was to cancel reservation for $and rebook
The website States of a full refund within a 24hrPeriodI canceled in 10hrsAnd was charged a fee for itSo in all I was charged for the ticket and the canceling fee
I paid for a round trip flight from Miami to Dominican Republic via the JustFly.*** websiteThe flight was operated through PAWA airlinesThree months later, I received an email from JustFl*** saying that the flight was cancelled by PAWA due to a "flight suspension"They said in order to issue me a refund they would need my bank account number, my bank address and my passport numberMy original form of payment was a visa credit cardWhen I called, they could not give me an explanation of why they could not refund my original form of payment, or why they needed my bank account number and the other information--they simply said that is what PAWA airlines required (even though I had booked through their website)When I said they could send me a check if they were truly unable to refund my visa credit card, they said they could not do thatWhen I asked if I could contact the airline directly they said they would tell me the same thing, and when I asked to speak with a supervisor the agent said he was the only person at Justfl*** working on refunds re: PAWA airlines
Here is a copy of the letter I sent to Justfly after a lot of calls speaking with some VERY, VERY rude customer service representatives with very strong unintelligible accentsI remained patient with each of them knowing no help would be gained if I lost my patienceThe first gentleman I called after "cancelling" My tickets online was the most rude customer service rep I have ever spoken with; even yelling at me on the phoneI called immediately after pressing the ticket cancelation button which took me to a page that told me that I was canelling my tickets for $and that I would not be getting a refund of my ticket purchase ( as stated on the first page), but would be able to buy more tickets in the futureI explained to him that I thought I was being charged $to cancel, but would be getting a refund of the ticket purchaseSO I was trying to explain to him that this was deceiving, and I wanted at the very least my money backAfter many long long calls they told me to send
Horrible customer service! My family and I? booked a flight for the holidays to fly overseasUnfortunately I? could not travel and needed to change the booking, we thought it would not be a problem since we had paid extra for the travel insuranceWhen we called to change the booking, they informed us that they couldn’t just change one ticketWe had to cancel the entire booking and had to pay $after being bounced around for over an hourWhen we then tried to use the credit to rebook the flight online, it wouldn’t take the credit card number and we had to callAfter another hours of getting bounced around from department to department, they refused to honor the price that was posted on their websiteWe spoke to a manager that hung up on usWhen we called back and felt like we were scammed into paying more that was posted, we finally thought we had rebooked the flight and money was charged to our credit cardThey called the next day and told us that our booking was cancelled because they had made a mistake when they charged us the fare and now had to rebookBy then we had already spent almost hours on the phone over a span of only daysThe managers we spoke to were uncaring and unapologetic to the time we had spent trying to simply rebook a flightIt felt like they were constantly trying to scam us because the price for the flights they were telling us was never the same price we saw onlineEvery time we called, they kept bouncing us from person to person and to speak to a manager (and we spoke to 4) was on average a wait of 30-minutesI? will never book a flight with them again!
I have contacted justfly.com on various occasions to cancel my flight due to medical reasons and they are advising they cannot assist meThe company has also violated me by asking I release medical records which is also illegalI am requesting a full refund
Reservation/ booking # is ***First of all when I went to the website and input my travel information this website wuote me an average price of 1,person this was based on adults and childWhen I selected the specific times I wanted and went to input passengers information and pay this system stated that I had to pay 1,personI called the *** to speak with a rep and while I was explaining to her what happen she stated that she cannot do anything and that I have to pay the Per personI then gave her all my information and when she went to book it the computer told her the price was $average Per personIn the space of minutes these prices jumpedThis website is crooked it is suppose to stay at the price you selected unles you refresh the page or exit and come back on but I did not do that and it jumpedWhen I went back on line to but the tickets online I chose the segments totaling however when I confirmed and paid again the pr
My wife and I booked round trip flights to India in May of We later had to cancel these flights for health reasonsOn calling justfly, they informed us that we could pay $in order to cancel the flights and maintain a credit at Lufthansa of the value of the tickets ($1700)We were further guaranteed, after a long discussion with their agent, that the credit would be valid for a year from the original purchase date so long as we called to rebook prior to the expiration dateIn particular, the rebooked flights did not need to occur before May so long as they were booked by May This was simply falseOn calling back now in order to rebook the travel, JustFly has informed us that the credit has expired because it had to be flown before May I checked that this was not the case with their agent multiple times when I originally agreed to pay the cancellation fee because I knew we would not be able to fly until after that dateJustfly refuses to admit any fault an
I booked ticket to go to Peru Lima using justfly.com on 12/15/to travel on June 28th, going from Orlando to Lima, Peru on business class for passengersAfter booking the ticket, the date and everything was fineHowever, as I was reviewing the dates I found out on March 1st that the airline changed my flight to June 27thI could not fly out June 27th so I called Justfly immediately and asked about this changethey confirmed that this was an airline initiated changeI told them I will not be able to take this flight and I asked them to cancel the ticket and issue refundThey told me they will contact the airline (AeroMexico) and do this and get the refund started within hoursHowever, since March 1st, I have been calling them every few days and they tell me that the air line did not respond to themI asked them several times what would be their next step if the airline does not respond and they keep repeating "we will send them another email"They are telling me t
I started to book a flight with JustFly.com but they said they couldn't do the transaction right nowSo I went over to *** and booked my flightsWhen I checked my credit card bill I found that JustFly had charged me and through that information found the reservationI tried talking to them about fixing this and they said I should dispute it with my credit card companyThis is awfulFirst they charge me when they said they wouldn't, then when they got caught they said to dispute the chargeTerrible business
I was charged an additional $for a flight that was listed for $while using my travel credit
I purchased a ticket with Justfly at on Saturday April 21st - I received a confirmation of my ticket with itinerary at from Justfly - the itinerary was incorrect and my credit card had been charged for the amount of $- I went ahead and changed the return flight to the correct time that I orginally had requested and confirmed - this was my mistake instead of calling them first - I know received a new confirmation and the price has changed to over a $1,because I have been charged for the new return flight - I subsequently called and now I have been informed I will incur a $charge because I am cancelling - I spoke to three people one a supervisor all within 1/hour to dispute this fraudulent case I believe to no avail - I have since contacted my credit card company to dispute these charges - so they have made off with over a $1,of my money and no ticket for a xmas holiday gift to go home I am so very angry and I have since read so many complaints with the same issue - how is it possible a company can stay in business with such a disgraceful customer service I have no words just pure anger for this act
I booked a round-trip flight with *** on October for my partner and IThe two flights cost US$ 1,On November, I contacted *** by phone to reschedule my portion of the bookingI was told by a *** customer service agent that I needed to pay US$for a new flight or I could cancel my round-trip ticket, get a credit for the trip within hours (via email) and then re-book the trip through themHowever, I first needed to pay US$cancellation fee immediatelyI opted to cancel my flight and pay the US$cancellation feeI spent more than hour on the phone just to get this completedAnd I never received email confirmation of my flight cancellation nor any notification of my credit for the flightOn November, I called *** to clarify my situation and to get their assistance in re-booking my flightI was on the phone for nearly hoursFirst I was informed that only my outbound flight was cancelled and not my inbound flightTh
Justfly has zero knowledge of speaking with a customer professionally- I was accused of lying in spite of being their mistake on communicationOne of the agents mentioned I could cancel my flight with $cancellation fees AND NO OTHER FEES apart from the fare difference at the time of rebooking the flight and they keep the flight money as creditWhile I rebooked my flight, I was told that I have to pay 'n' number of other fees - A COMPLETE OPPOSITE TO WHAT WAS STATED IN THE DEALAfter calling them a number of times, and explaining the situation every time as they have NOTHING DOCUMENTED (not sure how audits are conducted!) to every agent, every supervisor each gave a different option with different amounts of money none in sync with what I was told previouslyTheir NON-PROFESSIONAL, NON-CUSTOMER-SERVICE attitude threw me off as they fail to provide service or at the least provide the same information about their policies and the amount I am due to payAs of now I still don't k
On 9/20/2017, I purchased tickets from justfly*** from Boston to LisbonThe tickets were round trip and included a personal item, carry on and 1st bag free (as confirmed in writing in the confirmation I received from them)This August when I went to check in for my flight at the airport, I was told by the airline that my ticket was for a discounted ticket and didn’t include a first bag for freeII was left with no option but to pay $($per bag) to get my luggage to PortugalOn the way back, I was told the same thing by the airline and forced to pay additionalAfter talking with the airline, I was told to get in touch with justfly*** because they sold me the ticketsI did just that todayI spoke with a supervisor, Jadee, who said that they could not refund me anything because it is my responsibility to verify my tickets with the airlines and there was nothing else that could be doneSo, I turn to youI was clearly sold a product by justfly*** that they refuse to sta
Had to cancel flight to Florida because of health issues called just fly to change dates and they wanted each ticket to change to another date paid for tickets was told to go or stay home and loose it all saved all year for this vacation don't expect full refund but should get some kind of refund or credit towards another flight called American Airlines and said if I bo oked with them it would have cost each ticket
I purchased tickets through justfly.com on *arch 8,for April 19-26,I was charged double for tickets but they resolved that after *y complaintOn *y return date I was at airport an ninety *inutes before flightI tried to get *y tickets at kiosk and *y itenerary numbers wouldn't workI waited in line for *** Airlines agent but after *ins was told They wouldn't be back until after flightI called just fly and they gave *e the same numbers that would not workAfter we *issed our flight and after *ins on hold I finally got the Answer from just fly that I had changed something on April which I had notI believe that they cancelled *y return ticket because I was very unhappy with them taking *oney out of *y account twiceI was told that *** Airlines would have to reschedule *e to which ** said since I booked with justfly, they wouldSo, *y son and I are stuck with no way home, nowhere to go and no way to get thereI was told by just fly to come back for
We booked a flight with JustFl*** for a trip and also paid for flight insurance Unfortunately the resort we planned to stay at was taken out by the hurricane When calling to cancel our flight after our friends booked thru Expedia and received all of their money back we were told we would have to pay different fees totally $ The customer service was terrible and very rude They said since we can still fly to that destination that we wouldn't get all of our money back even with the flight insurance we paid I would not recommend booking flights with this company there are hidden fees and even the airline we used were not able to pull up our info to see what we paid for our tickets Totally scam!
***STAY AWAY***
I had the unfortunate experience of dealing with this online travel agency and it has been the WORST experienceI have logged over million airline miles in my lifetime and TRUST ME...this is the worst experience- When I booked my airline tickets, they posted the wrong birthday on my partner's ID record, when I knew that I had entered the correct date....it took several hours to get this rectified- The day of my return trip, one of my two legs was canceled I called Justfly to get rebooked....I was on hold for minutes....then it took hours between talking to someone with a broken English and thick Indian accent and being put on hold to get a new reservation....but.....they could not reissue the ticket yet....they needed to wait for the originating airline waiver code When I called the originating airline...they said, "We gave them the code already" Calling Justfly again....after min waiting on hold....someone told me, yes we have the code, it will be re-issued in hours- The next day, I did not see an electronic ticket in my email so I called and they said, they did not have the code...I said yes....I had called them that same day to confirm and they had given that to Justfly Then the guy said, well, I can not call to confirm, they are closed.....I said....NO, they are NOT CLOSED...I just talked to them minutes ago...!!!!!!! *** * *** ** *** *** ***- Finally it took me full days to get the ticket re-issued (hours before the rescheduled return flight)...but because of the delay on the re-issue, I could not get any other options to change flight times-- I can't believe they have the nerve to lie to a customer, to provide wrong and misleading information and to have 2-hour phone conversations on issues that should take 15-minutes tops- Please do not use this overseas travel agency, you will regret your experience.....I will rather pay more in the future and use a reputable company or airline that I trust
On 11/10/I booked a trip with Justfly they excepted itOn 11/11/I recieved an email saying my trip was canceled because of my credit cardI called my credit card company and they said they rejected the transaction because Justfly charged $Justfly canceled the trip but they never canceled with Frontier Airlines and Frontier charged my credit card for $I contacted Frontier and they said it was not canceled and I needed to talk to JustflyI told Justfly and they said they would take care of itI needed to book another trip, and regretably went thru Justfly again thinking they were going to talk to Frontier, they never did cancel themThru MANY phone calls to Justfly they said they would credit me back the $and that it would be done with in 1-billing CyclesIt's been more then 1-billing cycles and nothing has been credited backThe last phone call I made in Jan 12th they said I would see the credit with in a week and it hasn't happenedI want my $
I booked a flight on justfky and the minute I got the response I realized I made an erro and put my husbands middle name with mine instead of hisI called immediately after to correct and wa told it would be $to changeThis is literally minutes after error occurredCalled airlines directly and they said it was not an issue but Justfky had to make changesThe only way justfly would make change was to cancel reservation for $and rebook
The website States of a full refund within a 24hrPeriodI canceled in 10hrsAnd was charged a fee for itSo in all I was charged for the ticket and the canceling fee