I had made a air/ car travel package purchase through Justfly***, in November, for travels in March to Miami, FloridaThe car rental agency that received the monies from my credit card was named Cartrawler***Upon arrival I learned that my car was reserved for 10:a.m., but my flight arrival was 1:p.mAs a result of this, they cancelled my reservation, and I no longer had a car rental, for my day vacation in Florida
Originally bought a roundtrip ticket to Nadi, Fiji on 12/22/JustFly booking number***Attempted to chehours before flight scheduled to depart on 12/25/When I was unable to check in I contacted Fiji Airways directly and they informed me there was a problem with the departure flight (as in it was not booked correctly)I contacted JustFly on the 24th of December and explained the situation, they informed me they corrected the problem and I would be able to check in on the morning of December 25, I attempted to check in again on 12/and still was unable to check inI contacted Fiji Airways again and they referred me back to JustFly***I contacted JustFly again anfd they confirmed that I did not have a departure flight for the roundtrip ticket I purchased in the amount of $I attempted to cancel and rebook the flight but they insisted the ticket was non-refundableThe only option available to me was to purchase an additional one way ticket to N
I called JustFly in August to let them know that my mother*** ***) and sister (*** ***) would not be able to fly with me due to illnessThe person I talked to encouraged me to cancel the tickets so that I would receive airline credit ($1,466.32) that would be good for another yearAt that time, I gave them my credit card and they charged $to itI asked for an email to be sent to me with information about the credit, but I did not receive it despite several requests by phoneI just called to rebook the flights for March and was informed that the credit expires in January and that I would have to pay $per ticket to rebook the flightsI feel like I have been scammedI would never have paid $to cancel the tickets if I knew that it would cost $to rebook the flightsI respectfully request that Just Fly refund me $
On November 27, I purchased tickets from LAX to Lihue for March 28, - April 4, total $I called back and cancel the purchaseI had agree to pay $to cancelThe agent told me I had a travel credit of $that I can used for future purchaseThey said the purchase must be made by November 27, with the same destinationI told them that is fineA few weeks later when I was ready to move forward with the purchase, I called and spoke with an agentI told him I want to purchase tickets to LAX to Lihue and I got a fare alert for $per ticketHe enter my information and when he was ready to take down my credit card information, I told him I have a travel credit of $Once I told him about the travel credit, he transfer me to a different department that deals with customer with travel creditWhen I spoke to the new agent and provide her with the same information/destination/flight numberThe fare for the similar flight was $minus travel credi
This is the most run down booking agency everThey are scammersWill never book with them againCalled to book five ticketsThree one way and one round trip with my and 5year old children.Quoted a price and they took my card, booked three tickets with my kids and raised my tickets by $Talked to a supervisor who said there was nothing he can do even though he knows it was their faultAlso threatened to cancel my kids tickets even though THEY MADE THE MISTAKEAnd hung up the phone on meI know now to steer away from thisThe nerve! And they have the worst rating on Revdex.com
I called customer service because my flight through Delta was rebooked twiceI spoke to a customer service agent with Delta...I asked if I would be able to get money back or compensation she told me yes since the de lays were due to mechanical issuesShe then told me to contact Just fly to initiate it since I booked through themI Called just fly- waited over an hour before anyone answeredI explained the situation and the rep I spoje to kept saying there was no way Delta told me that,basically saying I was lyingShe said my flight was already rebooked so I shouldnt be asking for anything else...every time I told her what Delta told me , she would not listen.She placed me on hold times to do who knows what...at some point she told me she was calling Delta and when she came back said she talked to her help desk instead of what she told me She also told me she did not care about my situationOver all,horrible customer service experience with just fly
I had bookedWith just fly*** last September months ahead for my husband and myself The booking with air China from 3/30/to 4/11/During the following months , I kept on receiving from air China and just fly .com but the day of my flight 3/30/Around 12:pm , I rechecked my email and I had to call airchina and the customer service said if we took the pm flight from JFK we would miss the connecting flight and had to stay in Beijing for days before we can get a connecting flight to Manila I called just fly*** and as usual all the customer reps areforeig basedI told reps that I was canceling the Friday flight and taking the Newark flight on 4/01/I had to keep calling for hrs as one rep said the jfk flight was cancelled and we were booked for the 4/01/He told me I will get the confirmation but didn’t get an email I immediately cAlled and asked for a supervisor - the first one hunged up the phone The next supervisor was more helpful as
In March I purchased two tickets to ScotlandI received an email confirmation and my credit card was billedI received no other information about the flight from themThe night before the flight I tried to check in online but the airline could not find my reservationI called JustFly and was told yes, my ticket was there, not to worry, I could check in at the airportThe next morning I arrived at the airport and was told at the counter that I did not have any ticketsI called JustFly again and was told the airline had cancelled the flight but not told them and not refunded them the money so they could not refund the money to meI told them that was not true at all as the airline was checking in travelers on that very flight as I stood thereThe JustFly agent told me to ask the airline agent what her advice was; she told me to have JustFly book me on another flight as soon as possibleI was flying overseas and there were limited flights to choose fromMy original flight was ov
By policy when there is a death in the immediate family full refunds are available after providing proof of death and an obituaryThis company would not adhere to their own policy standards and would not refund any fundsThe airlines were contacted directly, which were more than willing to refund the cost upon having to cancel family member flights, however were unable to credit our credit card directly due to a block instituted by justfly as being the middle man within the transactionAfter the airlines themselves reviewed the documentation all attempts to refund directly failed due to this agency meddling with my direct refundThis company was only going to credit an account good for a certain amount of time to be used or I would lose the funds with justfly
I purchased an airline ticket through justfly***I knew I might need to cancel the ticket so I purchased the extended cancellation policyWhen I called to cancel several days before my flight thinking I had up to 24hours before I was told the policy was only for hours after the initial purchaseI feel the wording was misleading and intentionally vague to cause travelers to pay the extra money for a cancellation policy that does not actually allow you to cancel your flightHad I have known I would not have purchased the ticket through the web site
Today, June 22, I bought a ticket for my daughter (years old) on 6/22/from Miami to Houston for August 3rd, one way (Just fly reservation 061-820-273)I paid $for improving from Basic Economy to EconomyThat did not show up in the ticket once paidI called justfly to either comply with what I paid for or cancelThe person in the phone told me that only my daugher *** *** could cancel or modify or authorize me, even when a minorI told the person that my daughter is 17, and she is in Italy now, and that I am buying the ticket for herI am the card holder paying with my credit cardThe person in the phone denied me the right to modify even when I am the card holder paying and my daughter is She even told me that my daughter was the card holder, which is a lieI called twice with the same resultsThey did not provided me with the policy saying that the person under should authorize me to change the ticketThey did not provide me with the name of employee
In Regards to original complaint number ***$refund for the improper booking of a three tickets on economy flight when booked on Justfly*** as a economy plusThe Justfly*** booking ***I subsequently cancelled and rebooked the flight with the customer representative and was told in writing that I would recieve a check in 6-weeks to process the $in ticket cancellation fees charged by British Airways due to the mistake by Justfly***I was told by JustFly*** in a letter on 10/24/the following exact words"Good Day, Thank you for your messageAs discussed with our Customer Care Representative, due to a system error, the class of service was booked in errorWe have put the refun in process and you should be receiving the funds within 6-weeksThere is no action required on our part, so we consider this file resolved on our endShould you have any additional questions, please do not hesitate to contact our Support CenterRegards, Customer Care Team
I booked two round trip flights from united state IAD airport to Cairo Egyptthe return flight had two transit stops in Saudi Arabia, I found out that you can not have two stops in Saudi Arabia without having Saudi Visa, which I do not havethere was no information provided when I booked the flight to inform me of this issue, and when I called just Justfly*** they put me on hold twice each time for close to one and a half hours before the call was disconnectedWhen I choose booking a flight instead of customer service for existing booking I was answered immediately but when they found out that I was not booking a flight they transferred my call to wait another hour only to be disconnected againthe fourth call when I finally reached a customer service representative I was once again disconnected after another hour of waitingthe Fifth time when I finally reach a representative they claimed to be clueless about the Saudi two stop issueThis is unacceptable to book customers fligh
I had purchased a round-trip ticket from the US to Korea using Justfly.com through ***, and my scheduled date of return was May 20thI received changes to my itinerary regarding my flight back to the US in March and immediately proceeded to call them to resolve the issueUnfortunately, Justfly.com continued to cancel and reissue my ticket throughout all of March to May (at least six different times) and even on the day of my flight on May 20th, were not able to provide me with a ticket back to the USI had called with increasing frequency and urgency as the date of my flight back to the US approached, but Justfly's representatives refused to speak to me or transfer me to their schedule changes department, telling me to wait 24-hours for my new electronic ticket to arriveI had been told this different times ever since April and when it finally seemed I was not getting a ticket, an agent finally gave me the number to *** saying I can try to contact one of the airplane
I booked a flight for my husband and I to travel to *** ***Since there has been a change in the health of our caregiver, we have to bring the two kids (years old and year old)We understand that cancelling the flight for two and booking the flight for four would incur a cancellation feeHowever, what the booking company has decided was that we cannot apply the credit to the new booking because its new peopleThat makes absolutely no senseTwo out of the four people are the same (my husband and I)And, a booking for three people would cost $but for four people would cost $This make absolutely no senseWe just want to book and get the cheapest flight as well as have our credit apply to our new booking
My husband and I purchased international flight tickets through JustFly, and needed to make changes to the itineraryMy went through just fine, but my husband's ticket has had so many issuesFirst, they kept me on the line for an hour to tell me the flight was changed and good to goThen he gets an email a week later saying we need to call immediately regarding the reservationWe called times and have been kept on the phone for 1-2+ hours, for them to not clearly tell us what's going on with the reservation and saying that they cannot guarantee that he will get his ticketOne guy promised a refund, another promised a confirmation email, another promised a direct contact to the supervisor, and none was ever metOf course, as a customer, we are going to get upset over not knowing what's going on with a reservation that we are told that needs immediate attention and NOT getting the informationYet, they get upset at us being upset over the situationwe're talking about an over
I purchased a ticket on justfly*** *** *** on June 30th at 9:30AM EST for a flight on July 7thI tried to cancel the ticket at 2PM EST, but was told I would be subject to a feeThis seems to be in conflict with US DOT regulation CFR 259.5(b)(4), which states that airlines must allow customers to cancel or change flights within hours without feeThis fee is surprising (and contrary to regulations) and was not clear at booking that they would not follow that regulation (followed by every other online booking business to my knowledge)
Please, just stay awayI Booked a flight for November,3rd from Kansas City to West Palm Beach, returning on Nov,5thAfter paying for the flight and receiving a conformation message, I noticed the dates were different from the initial dates I had previously selectedI immediately contacted customer service to inform them of the error and was told that the error was on my endI then asked to speak with and was forwarded to a supervisor in an attempt to resolve what I thought was a simple and easy to fix computer errorI was inform by the supervisor that the error was on my end, and that I would have to pay a $dollar cancellation fee and from there re-book the flightI guess I should have read over the reviews before using this company, because after reading them I can see that I am not the only one this has happened toI really think they are using this process to squeeze and extra buck out of customersI will never do business with this company ever again and I advice anyone who's thinking thinking about using them to please stay away, they are rip offs!
Hi purchased a ticket in May to g back to my job in Portugal and I purchased the insurance just incaseWell an emergency happened and I wanted to change my date phone calls later I was told they couldn't help me and wouldn't cancel it and told me to call the airline themselves which I did but because I went through this agency they couldn't help meSo again I called and again I was transferred and when I asked to speak to a manager I was denied they just kept ask g me why they will tell you the same thing months later this is still not resolvedThey have the worst customer service!!! Very nhappy and btw the insurance I brought? Waste of time
My daughter (*** ***) and I purchased airline tickets from Justly*** was rushed to the hospital and is currently in ICUI called Justly ad explained I need to cancel the flight due to a medical emergencyI was told on Nov for a non-penalty refund I needed to email the medical documentation (proof of hospitalization) to *** which I didOn Nov I called and spoke with the Justly agent and was told the email was received but not the attachmentI sent the email with the attached more timesI called Justfly back on Nov to confirm receipt of the email and attachedAt that time I was told they were received and that my email was being processedI was told to wait 24-hours to hear backToday, Nov I called JustFly to check status and was now told my email attachment was not received and my flight already went outJustfly agent (JD is her name) said they would not give me a refund and that the return flight is still openShe then said I
I had made a air/ car travel package purchase through Justfly***, in November, for travels in March to Miami, FloridaThe car rental agency that received the monies from my credit card was named Cartrawler***Upon arrival I learned that my car was reserved for 10:a.m., but my flight arrival was 1:p.mAs a result of this, they cancelled my reservation, and I no longer had a car rental, for my day vacation in Florida
Originally bought a roundtrip ticket to Nadi, Fiji on 12/22/JustFly booking number***Attempted to chehours before flight scheduled to depart on 12/25/When I was unable to check in I contacted Fiji Airways directly and they informed me there was a problem with the departure flight (as in it was not booked correctly)I contacted JustFly on the 24th of December and explained the situation, they informed me they corrected the problem and I would be able to check in on the morning of December 25, I attempted to check in again on 12/and still was unable to check inI contacted Fiji Airways again and they referred me back to JustFly***I contacted JustFly again anfd they confirmed that I did not have a departure flight for the roundtrip ticket I purchased in the amount of $I attempted to cancel and rebook the flight but they insisted the ticket was non-refundableThe only option available to me was to purchase an additional one way ticket to N
I called JustFly in August to let them know that my mother*** ***) and sister (*** ***) would not be able to fly with me due to illnessThe person I talked to encouraged me to cancel the tickets so that I would receive airline credit ($1,466.32) that would be good for another yearAt that time, I gave them my credit card and they charged $to itI asked for an email to be sent to me with information about the credit, but I did not receive it despite several requests by phoneI just called to rebook the flights for March and was informed that the credit expires in January and that I would have to pay $per ticket to rebook the flightsI feel like I have been scammedI would never have paid $to cancel the tickets if I knew that it would cost $to rebook the flightsI respectfully request that Just Fly refund me $
On November 27, I purchased tickets from LAX to Lihue for March 28, - April 4, total $I called back and cancel the purchaseI had agree to pay $to cancelThe agent told me I had a travel credit of $that I can used for future purchaseThey said the purchase must be made by November 27, with the same destinationI told them that is fineA few weeks later when I was ready to move forward with the purchase, I called and spoke with an agentI told him I want to purchase tickets to LAX to Lihue and I got a fare alert for $per ticketHe enter my information and when he was ready to take down my credit card information, I told him I have a travel credit of $Once I told him about the travel credit, he transfer me to a different department that deals with customer with travel creditWhen I spoke to the new agent and provide her with the same information/destination/flight numberThe fare for the similar flight was $minus travel credi
This is the most run down booking agency everThey are scammersWill never book with them againCalled to book five ticketsThree one way and one round trip with my and 5year old children.Quoted a price and they took my card, booked three tickets with my kids and raised my tickets by $Talked to a supervisor who said there was nothing he can do even though he knows it was their faultAlso threatened to cancel my kids tickets even though THEY MADE THE MISTAKEAnd hung up the phone on meI know now to steer away from thisThe nerve! And they have the worst rating on Revdex.com
I called customer service because my flight through Delta was rebooked twiceI spoke to a customer service agent with Delta...I asked if I would be able to get money back or compensation she told me yes since the de lays were due to mechanical issuesShe then told me to contact Just fly to initiate it since I booked through themI Called just fly- waited over an hour before anyone answeredI explained the situation and the rep I spoje to kept saying there was no way Delta told me that,basically saying I was lyingShe said my flight was already rebooked so I shouldnt be asking for anything else...every time I told her what Delta told me , she would not listen.She placed me on hold times to do who knows what...at some point she told me she was calling Delta and when she came back said she talked to her help desk instead of what she told me She also told me she did not care about my situationOver all,horrible customer service experience with just fly
I had bookedWith just fly*** last September months ahead for my husband and myself The booking with air China from 3/30/to 4/11/During the following months , I kept on receiving from air China and just fly .com but the day of my flight 3/30/Around 12:pm , I rechecked my email and I had to call airchina and the customer service said if we took the pm flight from JFK we would miss the connecting flight and had to stay in Beijing for days before we can get a connecting flight to Manila I called just fly*** and as usual all the customer reps areforeig basedI told reps that I was canceling the Friday flight and taking the Newark flight on 4/01/I had to keep calling for hrs as one rep said the jfk flight was cancelled and we were booked for the 4/01/He told me I will get the confirmation but didn’t get an email I immediately cAlled and asked for a supervisor - the first one hunged up the phone The next supervisor was more helpful as
In March I purchased two tickets to ScotlandI received an email confirmation and my credit card was billedI received no other information about the flight from themThe night before the flight I tried to check in online but the airline could not find my reservationI called JustFly and was told yes, my ticket was there, not to worry, I could check in at the airportThe next morning I arrived at the airport and was told at the counter that I did not have any ticketsI called JustFly again and was told the airline had cancelled the flight but not told them and not refunded them the money so they could not refund the money to meI told them that was not true at all as the airline was checking in travelers on that very flight as I stood thereThe JustFly agent told me to ask the airline agent what her advice was; she told me to have JustFly book me on another flight as soon as possibleI was flying overseas and there were limited flights to choose fromMy original flight was ov
By policy when there is a death in the immediate family full refunds are available after providing proof of death and an obituaryThis company would not adhere to their own policy standards and would not refund any fundsThe airlines were contacted directly, which were more than willing to refund the cost upon having to cancel family member flights, however were unable to credit our credit card directly due to a block instituted by justfly as being the middle man within the transactionAfter the airlines themselves reviewed the documentation all attempts to refund directly failed due to this agency meddling with my direct refundThis company was only going to credit an account good for a certain amount of time to be used or I would lose the funds with justfly
I purchased an airline ticket through justfly***I knew I might need to cancel the ticket so I purchased the extended cancellation policyWhen I called to cancel several days before my flight thinking I had up to 24hours before I was told the policy was only for hours after the initial purchaseI feel the wording was misleading and intentionally vague to cause travelers to pay the extra money for a cancellation policy that does not actually allow you to cancel your flightHad I have known I would not have purchased the ticket through the web site
Today, June 22, I bought a ticket for my daughter (years old) on 6/22/from Miami to Houston for August 3rd, one way (Just fly reservation 061-820-273)I paid $for improving from Basic Economy to EconomyThat did not show up in the ticket once paidI called justfly to either comply with what I paid for or cancelThe person in the phone told me that only my daugher *** *** could cancel or modify or authorize me, even when a minorI told the person that my daughter is 17, and she is in Italy now, and that I am buying the ticket for herI am the card holder paying with my credit cardThe person in the phone denied me the right to modify even when I am the card holder paying and my daughter is She even told me that my daughter was the card holder, which is a lieI called twice with the same resultsThey did not provided me with the policy saying that the person under should authorize me to change the ticketThey did not provide me with the name of employee
In Regards to original complaint number ***$refund for the improper booking of a three tickets on economy flight when booked on Justfly*** as a economy plusThe Justfly*** booking ***I subsequently cancelled and rebooked the flight with the customer representative and was told in writing that I would recieve a check in 6-weeks to process the $in ticket cancellation fees charged by British Airways due to the mistake by Justfly***I was told by JustFly*** in a letter on 10/24/the following exact words"Good Day, Thank you for your messageAs discussed with our Customer Care Representative, due to a system error, the class of service was booked in errorWe have put the refun in process and you should be receiving the funds within 6-weeksThere is no action required on our part, so we consider this file resolved on our endShould you have any additional questions, please do not hesitate to contact our Support CenterRegards, Customer Care Team
I booked two round trip flights from united state IAD airport to Cairo Egyptthe return flight had two transit stops in Saudi Arabia, I found out that you can not have two stops in Saudi Arabia without having Saudi Visa, which I do not havethere was no information provided when I booked the flight to inform me of this issue, and when I called just Justfly*** they put me on hold twice each time for close to one and a half hours before the call was disconnectedWhen I choose booking a flight instead of customer service for existing booking I was answered immediately but when they found out that I was not booking a flight they transferred my call to wait another hour only to be disconnected againthe fourth call when I finally reached a customer service representative I was once again disconnected after another hour of waitingthe Fifth time when I finally reach a representative they claimed to be clueless about the Saudi two stop issueThis is unacceptable to book customers fligh
I had purchased a round-trip ticket from the US to Korea using Justfly.com through ***, and my scheduled date of return was May 20thI received changes to my itinerary regarding my flight back to the US in March and immediately proceeded to call them to resolve the issueUnfortunately, Justfly.com continued to cancel and reissue my ticket throughout all of March to May (at least six different times) and even on the day of my flight on May 20th, were not able to provide me with a ticket back to the USI had called with increasing frequency and urgency as the date of my flight back to the US approached, but Justfly's representatives refused to speak to me or transfer me to their schedule changes department, telling me to wait 24-hours for my new electronic ticket to arriveI had been told this different times ever since April and when it finally seemed I was not getting a ticket, an agent finally gave me the number to *** saying I can try to contact one of the airplane
I booked a flight for my husband and I to travel to *** ***Since there has been a change in the health of our caregiver, we have to bring the two kids (years old and year old)We understand that cancelling the flight for two and booking the flight for four would incur a cancellation feeHowever, what the booking company has decided was that we cannot apply the credit to the new booking because its new peopleThat makes absolutely no senseTwo out of the four people are the same (my husband and I)And, a booking for three people would cost $but for four people would cost $This make absolutely no senseWe just want to book and get the cheapest flight as well as have our credit apply to our new booking
My husband and I purchased international flight tickets through JustFly, and needed to make changes to the itineraryMy went through just fine, but my husband's ticket has had so many issuesFirst, they kept me on the line for an hour to tell me the flight was changed and good to goThen he gets an email a week later saying we need to call immediately regarding the reservationWe called times and have been kept on the phone for 1-2+ hours, for them to not clearly tell us what's going on with the reservation and saying that they cannot guarantee that he will get his ticketOne guy promised a refund, another promised a confirmation email, another promised a direct contact to the supervisor, and none was ever metOf course, as a customer, we are going to get upset over not knowing what's going on with a reservation that we are told that needs immediate attention and NOT getting the informationYet, they get upset at us being upset over the situationwe're talking about an over
I purchased a ticket on justfly*** *** *** on June 30th at 9:30AM EST for a flight on July 7thI tried to cancel the ticket at 2PM EST, but was told I would be subject to a feeThis seems to be in conflict with US DOT regulation CFR 259.5(b)(4), which states that airlines must allow customers to cancel or change flights within hours without feeThis fee is surprising (and contrary to regulations) and was not clear at booking that they would not follow that regulation (followed by every other online booking business to my knowledge)
Please, just stay awayI Booked a flight for November,3rd from Kansas City to West Palm Beach, returning on Nov,5thAfter paying for the flight and receiving a conformation message, I noticed the dates were different from the initial dates I had previously selectedI immediately contacted customer service to inform them of the error and was told that the error was on my endI then asked to speak with and was forwarded to a supervisor in an attempt to resolve what I thought was a simple and easy to fix computer errorI was inform by the supervisor that the error was on my end, and that I would have to pay a $dollar cancellation fee and from there re-book the flightI guess I should have read over the reviews before using this company, because after reading them I can see that I am not the only one this has happened toI really think they are using this process to squeeze and extra buck out of customersI will never do business with this company ever again and I advice anyone who's thinking thinking about using them to please stay away, they are rip offs!
Hi purchased a ticket in May to g back to my job in Portugal and I purchased the insurance just incaseWell an emergency happened and I wanted to change my date phone calls later I was told they couldn't help me and wouldn't cancel it and told me to call the airline themselves which I did but because I went through this agency they couldn't help meSo again I called and again I was transferred and when I asked to speak to a manager I was denied they just kept ask g me why they will tell you the same thing months later this is still not resolvedThey have the worst customer service!!! Very nhappy and btw the insurance I brought? Waste of time
My daughter (*** ***) and I purchased airline tickets from Justly*** was rushed to the hospital and is currently in ICUI called Justly ad explained I need to cancel the flight due to a medical emergencyI was told on Nov for a non-penalty refund I needed to email the medical documentation (proof of hospitalization) to *** which I didOn Nov I called and spoke with the Justly agent and was told the email was received but not the attachmentI sent the email with the attached more timesI called Justfly back on Nov to confirm receipt of the email and attachedAt that time I was told they were received and that my email was being processedI was told to wait 24-hours to hear backToday, Nov I called JustFly to check status and was now told my email attachment was not received and my flight already went outJustfly agent (JD is her name) said they would not give me a refund and that the return flight is still openShe then said I