I purchased round trip airfare for my husband and I to travel round trip from Washington DC to Okinawa, Japan and backMy return flight from Los Angeles to DC was canceled and I was told they could not re-book me on another flight, only offer a refundThey would then not provide a full refundThis issue has been on-going since October with me having to contact the company every hours to find a resolution
Our concern To: JustFly*** our reservation *** and*** Please address our serious concerns with the services that we have received from our recent flight using JustFlyWe have had a major delay in getting to my destination due to no fault of ours, including a change to the number of transfers that we were forced to makeWe were scheduled to arrive at DME on Sun May 14th at 8:20pm, but were forced to sleep in the airport at arrived there the following day on Mon May 15thInitial booking was on March 23, and there were hours between arriving at DUS and leaving DUS airportConfirmation number *** *** *** *** ***)The only reason we selected this flight is because there was only connecting flightFlight was updated April 10th to delay SFO-DUS, and therefore having minutes to transfer the flightsI had to call several people *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** to g
Dear Sir/Madam: I have purchased some airline tickets from my Spouse to go visit our GodDaughter for her graduation in June My Wife had a medical condition that prohibited her from flyingI contacted Justfly to advise them of the situation and see what could be doneI paid $for the flightsThey suggested cancelling the flights and they would hold a credit that could be used on a future flightThey also mentioned filing a claim with the travel insurance that I had additionally purchasedAt NO time did they mention the expiration of flight creditI spoke to an agent at Justfly on Aug inquiring about the credit availableTo my surprise they advised that any credit expired after one yearI very patiently explained they NO ONE at their organization explained that to meI work hard for my $ and $is ALOT of moneyI asked for whatever credit/refund amount I was entitled to be resortedThe agent I spoke to was unable to assist, at which point I asked for a
On August 2018, I booked a flight through Justfly***, on their website they offered a 24/hour free cancellation as well as an "extended cancelaton for your protection" with a fee of $I opted to pay the cancellation fees due to the fact that the program I was attending might be canceled and I do not want to lose my flight feesThe program I was attending was cancelled and I called Just to cancel the flight through Justfly, they changed their story and even went as far as changing info on their website, "the online information I had was clearly that my booked ticket had "extendend cancelation coverage should in case anything happens and you need to cancel" and this was with a cost of $in addition to the flight fare bringing to total of $I explained to both *** = the Supervisor and Ishan = the staff that they had misled me to believe that the so called extended cancelation fee was to extend from the 24/hour free cancelationHowever, they denied me cancelation a
My family and I (myself, husband, and two children) were due to take a trip to Italy on June 24thWe purchased our tickets through JustflyThe cost of the four tickets was $4,We had an unforeseen problem with my daughter's passport and asked Justfly to rebook our tickets for a later dateInitially, every time we called Justfly they told us that the tickets no longer belonged to them and that we had to deal directly with British AirwaysAfter being on the phone with Justfly (on and off and on one occasion from in the evening to the following morning) for three days we were told, by a supervisor (***) that our tickets would be rebookedWe were asked to pay an additional $1,We agreedWe were asked for our passport information and credit card numberWe were then told that the we would receive our ticket confirmation within to hours for processingWe waited days, and when there was no confirmation we called backAgain, we were placed on hold for several hour
RE: Justfly Booking No*** My husband purchased round trip flights to/from Nashville/Canada for a 40th wedding anniversary gift in NovemberThe flights are fully paid forOn May 22nd, my husband passed away very unexpectedlyI have tried for more than hours on hold at different times to reach a person by phone to find out the best way to handle a refund for all flightsI called the airline who advised me refunds must be requested through any agency usedI finally sent an e-mail through the web site and received a cookie-cutter reply - the same information available on the site regarding refundsThis is not a standard refundI wanted to know how to handle THIS situationI finally sent an e-mail with the death certificate but have not even received an acknowledgement of receiptBut Justfly had the nerve to send me a survey asking how they did!
We booked a flight for people from Denver to LondonMy daughter got married to one of the other passengers and we needed to update her last name to hisI have now been on the phone with them for days and still it has not been updated but they have already charged my credit cardI have sent them the updated marriage license and passport showing the name changeI have been on the phone with them for over hours minimum for each callThis shouldn't be that difficult to update a last name when someone gets marriedI was told from justfly*** that they have a 3rd party that they go through to buy ticketsThis is ridiculousEverytime I call I get a different personI have to explain my situationVery frustratingThey keep telling me to call back in hoursWe are now leaving in daysI have called the airlines and they have told me justfly just has to update the last nameThe airlines stated they have nothing to do with itI am getting the run around with JustflyEvery
The Custom Service at Justfly*** have lied to my wife and me repeatedly over the phoneThey will tell me one thing and then I will call back a day later and they will tell me something entirely differentMy wife and I purchased a ticket and then due to complications with our pregnancy, are unable to flyTherefor, we submitted a doctor's note with the medical information, including the Dr.'s license number and were told we would be receiving a refund, but have not received any confirmation in writing and have not received any confirmation that the flight has been canceledIn addition, when the rep told us we would be receiving a refund over the phone, and we asked for an email confirmation, she refusedI'm concerned that their actions are deceitful and they will continue to mislead other's unless there are consequences for their dishonestyAll we wanted, was to be refunded for our trip
On September 5, I purchased round trip tickets from Colorado Springs to Los Angeles for November 23, and a return flight for November Justfly*** emailed me tickets for November with a return flight of November I called them immediately and informed them of the mistake that they madeThey told me that there system automatically changes the dates to lower the fairsI informed them that I was active duty military and needed to report back on November They told me I needed to pay them $to fix the problem even though the tickets were only $I asked for a refund and they told me that the tickets were non refundableI asked for a supervisor and they refused to transfer me and suggested that I call United AirlinesI called United Airlines and they told me that this company does this all the time and was really run by a company *** *** *** ***, and I should call them at *** to resolve this problemI called them and they informed me that a sup
the company advertised $round trip to orlando from cleveland round trip including taxes and fees per persontoatl price should have been $intead I was charged $I *** justfly with my complaint and after several calls and long waiting times while they conducted an investigation , I was told that my complaint was valid and that their agent overcharged meThen I was told they had to send along the findings to their finance department which would send me a check for the overcharge of $At first I was told by a supervisor named ***, on May8, 2017, to expect my refund in 15-daysA couple days before our flight I called again as I had not received the check and was told I had to wait business daysOn the evening before our trip departure June 7, I ckecked bags online with spirit airlines for $round tripWhen I received my bank statement it shows that justfly also charged me $for the bagsI've been trying to reach justfly but, onc
I have a few recurring charges on my account from JustFly that I did not authorize starting February 17, One for $12.95, and two others for $I've tried contacting their support but no one answersI would like a refund for these charges and for these recurring payments to stopI have no idea why I'm being charged as I have never signed up for any service, so it's definitely sketch, especially since there's no way to email them about this and the number on their support page does not allow me to speak to a representative about thisPlease resolve this
I had booked a flight from Savannah, GA to Denver, CO via justfly***I within an hour noticed that there is ane vent in Denver I wanted to attend so I had a friend of mine (I am deaf) call the justfly companyThe rep who answered said that it was no problem changing the flight date by the days and it would just cost $dollars more which she was going to add to the existing flight ticketI went on my bank's website yesterday to look over my finances and noticed that the first flight ticket was charged (correct price) and then there is a charge of plus (the difference as discussed) plus $for extra carry on which is correctThe rep thus did not add the $and the $to the from the first flight ticket but instead booked me again for the same flight at dollars more plus the $and $My friend will testify to that the rep said she was adding the and dollars tot he EXISTING flight ticket, not buy another flight ticketThe company a
My wife and I had booked a flight with Justfly*** early in the year (ref*) to travel to Germany on Oct 23, returning November, Due to health reasons I (*** S) was advised by my doctor not to flySo' I called Justfly and spoke to a *** (I believe is his name) After we reviewed everything, he said we had to discuss an issue with the current reservations because there is another changeOnce he looked at it he told me one leg of our flight (from Chicago to Toronto) was cancelledI said so what can I do? He said that because the airline (Air Canada) cancelled it, you are entitled to a full refundI told him that I had a doctors letter advising that I shouldn't fly but he said this was on the airline and I was entitled to a full refund anywayHe kept me on the phone for over minutes while he got confirmation and then told me it was all good to worriesHe said I would see a refund in to weeks, In the meantime, I continually get emails from Jus
I reserved a flight via justfly***The quoted price was $from San Diego to Washington DCHowever, when I received my confirmation the price charged to my credit card was $When I tried to call, I could not get through to a live personA recording told me if I cancelled, I would not receive a refund as the ticket is non-refundable
I purchased tickets on 03/18/from justfly*** to fly from Orlando to Toronto Canada for the dates of 09/02/to 09/07/When I received my booking confirmation I realized that everything was incorrect on my flightInstead of leaving from Orlando, the flight is leaving from Toronto to Orlando and also the return date was one week later that what I enteredI live in Florida so I cannot leave from TorontoAnd let me say that I am an analyst, I double and triple check everything I do on the computer and I know I did not make these mistakesI called as soon as I received the confirmation email and noticed it was incorrect and asked them to fix itThe agent was not happy that I wanted to make changes and kept giving me attitudeTo make things worse it was very difficult t to understand him because he had a very strong Indian accent and I had to keep asking him to repeat himself and that seems to upset him even moreAfter he started raising his voice at me because I had t
Booked airfare from CLE to MSP on 11/3/justfly*** quoted price at $When booked seconds later, credit care was hit for $I call justfly.com to ask them to explain the discrepancy and he told me that prices changeI then went back on their site while on the phone, and it was STILL listed at $He refused to explain furtherI asked to cancel, also noted on site states free cancellation within hours, but was charged $for cancelI said I do not authorize any of these charges on my AMEX and rep stated he would give me a one tine courtesy and only charge $Now days later, there has been no refund of the $or the $I have no money to live on and AMEX can not dispute charges until it CLEARS their system
I booked a fly for my wife and I from Austin, TX to Kona, HIIn the Itinerary provided before I purchased the ticketsThe LAX to KONA leg of the trip over had a minute layover timeBut once I purchased the tickets and they sent me my final ItineraryThe layover time in LAX change to -2hours and minutesWhich means that we would not make our connecting flightI called JustFly numerous times to try and work this outBut they insisted that that layover time was the -2hours and minutes from checkout and I would have to pay a $cancellation fee per personFortunately, I took screenshots of the checkout screen before I purchased for some reason which reflects the 33minute layoverBut that was not good enough for JustFlyIt took numerous calls, hours on the phone and escalations to supervisors as well as, multiple emails with the screenshots before they finally cancelled my flight without a feeBut the issue I have is two-fold Why would the layover be changed after y
JustFly includes the option to add insurance to your trip, which I tried to add after booking my flightThe website crashed both times I tried to order it, so I assumed it wasn't workingI then cancelled my trip and didn't need the insurance anywayDespite their website crashing (even when I called to complain, they didn't disagree that their system wasn't working), they charged me for the insurance, and didn't send a confirmation that I had been charged until several days laterWhen I tried to cancel it, they said I would have had to call immediately after purchasing, and that I should have called them immediately after leaving their website to confirm whether or not the purchase had been made (even though their website crashed and there was no reason to believe I had been charged)Very dishonest businessI will never use them again
I WANT THIS COMPANY TO BE REVIEWED AND INSPECTED1- I WANT MY MONEY BACK AND REFUNDED FOR 2- ADVSERTISEMENT ON FRAUDULENT INSURANCE NEEDS TO BE INSPECTED AND REALLY TRACKED..." IS THIS EVEN A REAL BUSINESS? THEY ARE CALUCALTED AND PRECISE ON HOW TO MAKE A CUSTOMER FEEL AS IF THEY CAN TRUST AN INSURANCE COMPANY TO SAVE ANY ISSUES FOR A TRIP - INSTEAD ALL THEY DO IS COLLECT $FROM EVERY PERSON THAT PURCHASES TICKETS THROUGH THEM AND WHEN NEEDED TO GET HELP FIX OR MAKE A SOLUTION FOR A FLIGHT ISSUE, THERES NOTHING THAT CAN BE DONE
I booked a flight get my son home form school, realized he needed to change the return it since his dorm would not be open yet (Do not buy any of the insurance they offer-you can't use it for any changes) I booked a new flight, paid for the price of the flight plus a $fee for total of $ Received a confirmation e-mail His flight home was fine, when I went to check my son in for his flight back to school......the system would not accept the conf# so I called the airline first-they informed me that my flight had been voided by Justfly and they could not help meSo here I go and call justfly-big mistake-i was bounced around on the phone with different people all difficult to understand for hour and minutes It was a miserable experience every time I would get a new person-I had to repeat my entire situation and give all my information to them all over again I in the meantime looked at mt CC statement to see if they had actually charged me They charged me $for making a change but then never, made the change nor booked my new flight Yet I did receive confirmation numbers from them-nothing ever to notify me of 'voiding" my flight They would only offer to book another flight for me-which of course I declined because I refused to give this business another penny-they had already wasted nearly hours of my time I tried to get re-funded for the original fees they had charged me plus the second leg of the trip that my son did not use because they left it under the incorrect date and by the time we figured it out the flight had just left-they told me he missed his flight!! -they fought me hard on refunding anything but they finally agreed to the $ I still don't feel it is enough I will never use this service again
I purchased round trip airfare for my husband and I to travel round trip from Washington DC to Okinawa, Japan and backMy return flight from Los Angeles to DC was canceled and I was told they could not re-book me on another flight, only offer a refundThey would then not provide a full refundThis issue has been on-going since October with me having to contact the company every hours to find a resolution
Our concern To: JustFly*** our reservation *** and*** Please address our serious concerns with the services that we have received from our recent flight using JustFlyWe have had a major delay in getting to my destination due to no fault of ours, including a change to the number of transfers that we were forced to makeWe were scheduled to arrive at DME on Sun May 14th at 8:20pm, but were forced to sleep in the airport at arrived there the following day on Mon May 15thInitial booking was on March 23, and there were hours between arriving at DUS and leaving DUS airportConfirmation number *** *** *** *** ***)The only reason we selected this flight is because there was only connecting flightFlight was updated April 10th to delay SFO-DUS, and therefore having minutes to transfer the flightsI had to call several people *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** to g
Dear Sir/Madam: I have purchased some airline tickets from my Spouse to go visit our GodDaughter for her graduation in June My Wife had a medical condition that prohibited her from flyingI contacted Justfly to advise them of the situation and see what could be doneI paid $for the flightsThey suggested cancelling the flights and they would hold a credit that could be used on a future flightThey also mentioned filing a claim with the travel insurance that I had additionally purchasedAt NO time did they mention the expiration of flight creditI spoke to an agent at Justfly on Aug inquiring about the credit availableTo my surprise they advised that any credit expired after one yearI very patiently explained they NO ONE at their organization explained that to meI work hard for my $ and $is ALOT of moneyI asked for whatever credit/refund amount I was entitled to be resortedThe agent I spoke to was unable to assist, at which point I asked for a
On August 2018, I booked a flight through Justfly***, on their website they offered a 24/hour free cancellation as well as an "extended cancelaton for your protection" with a fee of $I opted to pay the cancellation fees due to the fact that the program I was attending might be canceled and I do not want to lose my flight feesThe program I was attending was cancelled and I called Just to cancel the flight through Justfly, they changed their story and even went as far as changing info on their website, "the online information I had was clearly that my booked ticket had "extendend cancelation coverage should in case anything happens and you need to cancel" and this was with a cost of $in addition to the flight fare bringing to total of $I explained to both *** = the Supervisor and Ishan = the staff that they had misled me to believe that the so called extended cancelation fee was to extend from the 24/hour free cancelationHowever, they denied me cancelation a
My family and I (myself, husband, and two children) were due to take a trip to Italy on June 24thWe purchased our tickets through JustflyThe cost of the four tickets was $4,We had an unforeseen problem with my daughter's passport and asked Justfly to rebook our tickets for a later dateInitially, every time we called Justfly they told us that the tickets no longer belonged to them and that we had to deal directly with British AirwaysAfter being on the phone with Justfly (on and off and on one occasion from in the evening to the following morning) for three days we were told, by a supervisor (***) that our tickets would be rebookedWe were asked to pay an additional $1,We agreedWe were asked for our passport information and credit card numberWe were then told that the we would receive our ticket confirmation within to hours for processingWe waited days, and when there was no confirmation we called backAgain, we were placed on hold for several hour
RE: Justfly Booking No*** My husband purchased round trip flights to/from Nashville/Canada for a 40th wedding anniversary gift in NovemberThe flights are fully paid forOn May 22nd, my husband passed away very unexpectedlyI have tried for more than hours on hold at different times to reach a person by phone to find out the best way to handle a refund for all flightsI called the airline who advised me refunds must be requested through any agency usedI finally sent an e-mail through the web site and received a cookie-cutter reply - the same information available on the site regarding refundsThis is not a standard refundI wanted to know how to handle THIS situationI finally sent an e-mail with the death certificate but have not even received an acknowledgement of receiptBut Justfly had the nerve to send me a survey asking how they did!
We booked a flight for people from Denver to LondonMy daughter got married to one of the other passengers and we needed to update her last name to hisI have now been on the phone with them for days and still it has not been updated but they have already charged my credit cardI have sent them the updated marriage license and passport showing the name changeI have been on the phone with them for over hours minimum for each callThis shouldn't be that difficult to update a last name when someone gets marriedI was told from justfly*** that they have a 3rd party that they go through to buy ticketsThis is ridiculousEverytime I call I get a different personI have to explain my situationVery frustratingThey keep telling me to call back in hoursWe are now leaving in daysI have called the airlines and they have told me justfly just has to update the last nameThe airlines stated they have nothing to do with itI am getting the run around with JustflyEvery
The Custom Service at Justfly*** have lied to my wife and me repeatedly over the phoneThey will tell me one thing and then I will call back a day later and they will tell me something entirely differentMy wife and I purchased a ticket and then due to complications with our pregnancy, are unable to flyTherefor, we submitted a doctor's note with the medical information, including the Dr.'s license number and were told we would be receiving a refund, but have not received any confirmation in writing and have not received any confirmation that the flight has been canceledIn addition, when the rep told us we would be receiving a refund over the phone, and we asked for an email confirmation, she refusedI'm concerned that their actions are deceitful and they will continue to mislead other's unless there are consequences for their dishonestyAll we wanted, was to be refunded for our trip
On September 5, I purchased round trip tickets from Colorado Springs to Los Angeles for November 23, and a return flight for November Justfly*** emailed me tickets for November with a return flight of November I called them immediately and informed them of the mistake that they madeThey told me that there system automatically changes the dates to lower the fairsI informed them that I was active duty military and needed to report back on November They told me I needed to pay them $to fix the problem even though the tickets were only $I asked for a refund and they told me that the tickets were non refundableI asked for a supervisor and they refused to transfer me and suggested that I call United AirlinesI called United Airlines and they told me that this company does this all the time and was really run by a company *** *** *** ***, and I should call them at *** to resolve this problemI called them and they informed me that a sup
the company advertised $round trip to orlando from cleveland round trip including taxes and fees per persontoatl price should have been $intead I was charged $I *** justfly with my complaint and after several calls and long waiting times while they conducted an investigation , I was told that my complaint was valid and that their agent overcharged meThen I was told they had to send along the findings to their finance department which would send me a check for the overcharge of $At first I was told by a supervisor named ***, on May8, 2017, to expect my refund in 15-daysA couple days before our flight I called again as I had not received the check and was told I had to wait business daysOn the evening before our trip departure June 7, I ckecked bags online with spirit airlines for $round tripWhen I received my bank statement it shows that justfly also charged me $for the bagsI've been trying to reach justfly but, onc
I have a few recurring charges on my account from JustFly that I did not authorize starting February 17, One for $12.95, and two others for $I've tried contacting their support but no one answersI would like a refund for these charges and for these recurring payments to stopI have no idea why I'm being charged as I have never signed up for any service, so it's definitely sketch, especially since there's no way to email them about this and the number on their support page does not allow me to speak to a representative about thisPlease resolve this
I had booked a flight from Savannah, GA to Denver, CO via justfly***I within an hour noticed that there is ane vent in Denver I wanted to attend so I had a friend of mine (I am deaf) call the justfly companyThe rep who answered said that it was no problem changing the flight date by the days and it would just cost $dollars more which she was going to add to the existing flight ticketI went on my bank's website yesterday to look over my finances and noticed that the first flight ticket was charged (correct price) and then there is a charge of plus (the difference as discussed) plus $for extra carry on which is correctThe rep thus did not add the $and the $to the from the first flight ticket but instead booked me again for the same flight at dollars more plus the $and $My friend will testify to that the rep said she was adding the and dollars tot he EXISTING flight ticket, not buy another flight ticketThe company a
My wife and I had booked a flight with Justfly*** early in the year (ref
*) to travel to Germany on Oct 23, returning November, Due to health reasons I (*** S) was advised by my doctor not to flySo' I called Justfly and spoke to a *** (I believe is his name) After we reviewed everything, he said we had to discuss an issue with the current reservations because there is another changeOnce he looked at it he told me one leg of our flight (from Chicago to Toronto) was cancelledI said so what can I do? He said that because the airline (Air Canada) cancelled it, you are entitled to a full refundI told him that I had a doctors letter advising that I shouldn't fly but he said this was on the airline and I was entitled to a full refund anywayHe kept me on the phone for over minutes while he got confirmation and then told me it was all good to worriesHe said I would see a refund in to weeks, In the meantime, I continually get emails from Jus
I reserved a flight via justfly***The quoted price was $from San Diego to Washington DCHowever, when I received my confirmation the price charged to my credit card was $When I tried to call, I could not get through to a live personA recording told me if I cancelled, I would not receive a refund as the ticket is non-refundable
I purchased tickets on 03/18/from justfly*** to fly from Orlando to Toronto Canada for the dates of 09/02/to 09/07/When I received my booking confirmation I realized that everything was incorrect on my flightInstead of leaving from Orlando, the flight is leaving from Toronto to Orlando and also the return date was one week later that what I enteredI live in Florida so I cannot leave from TorontoAnd let me say that I am an analyst, I double and triple check everything I do on the computer and I know I did not make these mistakesI called as soon as I received the confirmation email and noticed it was incorrect and asked them to fix itThe agent was not happy that I wanted to make changes and kept giving me attitudeTo make things worse it was very difficult t to understand him because he had a very strong Indian accent and I had to keep asking him to repeat himself and that seems to upset him even moreAfter he started raising his voice at me because I had t
Booked airfare from CLE to MSP on 11/3/justfly*** quoted price at $When booked seconds later, credit care was hit for $I call justfly.com to ask them to explain the discrepancy and he told me that prices changeI then went back on their site while on the phone, and it was STILL listed at $He refused to explain furtherI asked to cancel, also noted on site states free cancellation within hours, but was charged $for cancelI said I do not authorize any of these charges on my AMEX and rep stated he would give me a one tine courtesy and only charge $Now days later, there has been no refund of the $or the $I have no money to live on and AMEX can not dispute charges until it CLEARS their system
I booked a fly for my wife and I from Austin, TX to Kona, HIIn the Itinerary provided before I purchased the ticketsThe LAX to KONA leg of the trip over had a minute layover timeBut once I purchased the tickets and they sent me my final ItineraryThe layover time in LAX change to -2hours and minutesWhich means that we would not make our connecting flightI called JustFly numerous times to try and work this outBut they insisted that that layover time was the -2hours and minutes from checkout and I would have to pay a $cancellation fee per personFortunately, I took screenshots of the checkout screen before I purchased for some reason which reflects the 33minute layoverBut that was not good enough for JustFlyIt took numerous calls, hours on the phone and escalations to supervisors as well as, multiple emails with the screenshots before they finally cancelled my flight without a feeBut the issue I have is two-fold Why would the layover be changed after y
JustFly includes the option to add insurance to your trip, which I tried to add after booking my flightThe website crashed both times I tried to order it, so I assumed it wasn't workingI then cancelled my trip and didn't need the insurance anywayDespite their website crashing (even when I called to complain, they didn't disagree that their system wasn't working), they charged me for the insurance, and didn't send a confirmation that I had been charged until several days laterWhen I tried to cancel it, they said I would have had to call immediately after purchasing, and that I should have called them immediately after leaving their website to confirm whether or not the purchase had been made (even though their website crashed and there was no reason to believe I had been charged)Very dishonest businessI will never use them again
I WANT THIS COMPANY TO BE REVIEWED AND INSPECTED1- I WANT MY MONEY BACK AND REFUNDED FOR 2- ADVSERTISEMENT ON FRAUDULENT INSURANCE NEEDS TO BE INSPECTED AND REALLY TRACKED..." IS THIS EVEN A REAL BUSINESS? THEY ARE CALUCALTED AND PRECISE ON HOW TO MAKE A CUSTOMER FEEL AS IF THEY CAN TRUST AN INSURANCE COMPANY TO SAVE ANY ISSUES FOR A TRIP - INSTEAD ALL THEY DO IS COLLECT $FROM EVERY PERSON THAT PURCHASES TICKETS THROUGH THEM AND WHEN NEEDED TO GET HELP FIX OR MAKE A SOLUTION FOR A FLIGHT ISSUE, THERES NOTHING THAT CAN BE DONE
I booked a flight get my son home form school, realized he needed to change the return it since his dorm would not be open yet (Do not buy any of the insurance they offer-you can't use it for any changes) I booked a new flight, paid for the price of the flight plus a $fee for total of $ Received a confirmation e-mail His flight home was fine, when I went to check my son in for his flight back to school......the system would not accept the conf# so I called the airline first-they informed me that my flight had been voided by Justfly and they could not help meSo here I go and call justfly-big mistake-i was bounced around on the phone with different people all difficult to understand for hour and minutes It was a miserable experience every time I would get a new person-I had to repeat my entire situation and give all my information to them all over again I in the meantime looked at mt CC statement to see if they had actually charged me They charged me $for making a change but then never, made the change nor booked my new flight Yet I did receive confirmation numbers from them-nothing ever to notify me of 'voiding" my flight They would only offer to book another flight for me-which of course I declined because I refused to give this business another penny-they had already wasted nearly hours of my time I tried to get re-funded for the original fees they had charged me plus the second leg of the trip that my son did not use because they left it under the incorrect date and by the time we figured it out the flight had just left-they told me he missed his flight!! -they fought me hard on refunding anything but they finally agreed to the $ I still don't feel it is enough I will never use this service again