I purchased tickets from Justfly.com for my family, with one checked bag clearly included in the purchase price and seats together (we had to pay extra for this)At the airport, at each leg of our travel, we had to pay again for bags, and we were not seated together (we were traveling with an infant in lap so this was particularly stressful)In short, what they guaranteed us when they took our payment was not deliveredI tried to find a place on their website for complaints but was directed to call them insteadWhen I called their customer service and got routed all around, they eventually directed to an email address and said they would respond in hoursI sent a detailed email with receipts and boarding passes to show what had gone wrongThat was over a week ago, and I've heard nothing from them
I believe JustFly is running a bait and switch scamI made reservations today at 1:pm for a flight from Oakland to LAX and back at a really good price ($264)I got the confirmation email from JustFlyThree hours later I got an email telling me to immediately contact JustFlyI called the numberI was told there was a problem with my reservation, something vague having to do with my credit card numberI was redirected to a booking agent, who could not find my reservation and offered me several unacceptable alternative flightsWhen I asked for the cost of a direct flight comparable to the one I thought I'd bookedI was told $to $The JustFly website has my original reservation still marked as "confirmed." I asked to be transferred back to customer serviceThis person told me I did have a confirmed reservation and that she would email me my eTicket within hoursI told her I was leaving within hoursShe assured me I would receive itI then called Spirit Air
I bought round trip airline tickets from USA to Egypt from justfly websiteI received an email regarding adding baggage insurance, stating that if any luggage didn't arrive within hours from landing we will be reimbursed $per bagSounds good and peace of mindI accepted adding the baggage insurance (*** *** ***) to the trip, and was charged and got a receiptAfter coming back to the US on 08/one of our luggage didn't arrivewe filed the delayed baggage report with the airline (***) at the airportI tried to contact CSA insurance to track the missing luggage and file a claim, but CSA couldn't locate my policy and asked us to contact justflyI called justfly and they said call the insurance CSA and give them the booking confirmation to locate you policyAfter many times of long calls between justfly and CSA, I asked justfly agent to talk to supervisorAfter over one hour I was told that the insurance purchase didn't go through at CSA end, even if I
I purchased airline tickets through justfly*** I canceled the flight for a refund before the flight took placeI have not been able to receive any type of refund and have been charged another amount for a modification fee on my credit cardThey are currently holding my money as a credit and will not give me another flight or a refundWhen I call into customer support, there is hour wait time before anyone answersAnd they will not resolve my issue and tell me to call back another dayThank you for your time
On the evening of June 28th, 2016, I intended to purchase two Air Canada tickets from MIA to YUL departing no later than July 3rd, I browsed the JustFly*** website with that specific date in mind, but upon receiving my confirmation via email, I realized to my horror that the date has been switched to July 31stPlease note that this is not the first time I book a flight online, but it is the first time that something like this happens to meI truly believe that either there is a glitch in the system or I was scammedI made several attempts to explain and rectify the situation with JustFly*** representatives but to no avail; they are extremely rude and unprofessionalThey even had the nerve to suggest that I was “perhaps sleepy” when I booked the flightIn my attempt to ascertain that something odd is going with their website, I opened my profile and went through my “Search History” (the screenshot is herein enclosed) and realized that the dates are all out of whack, with se
I was sent an email verification of my round trip flight on September 13, My flight was on December 28, for one leg, and then the return is on May 19, 2018, which is yet to comeI got no notification of any kind that this has changed for many monthsOnly by accident, I was reviewing my emails over couple of months ago and I clicked on the booking information to make sure my flight still valid for May All of a sudden on the website it said that my flight has been altered and it can not be viewed online and I have to call Customer serviceI have been calling customer service for over one month every weekend and during regular business hours and stay on hold for over one hour every time and no one has picked up the phoneThe answering machine has the same exact words no matter when you call :" Your wait time is over minutes and there are customers ahead of you"I do not know what to doThis is ridiculous and insaneI can not get a hold of anyoneI like to see
THE MOST TERRIBLE COMPANY I'VE EVER EXPERIENCED! I booked a flight tickets from Justfly a month agoI only booked for adults and infant which was only $However, they just charged another $without any notificationI tried to contact them over times and I didn't get any refund yetI am trying to resolve this problem by disputing to my card companyThey didn't have any explanation for the multiple chargesAlso I have to show them a proof of multiple charges because it's not on their system!!! Ridiculous!!! They never have a call back so every time, I have to call them and explain over and over to the agentI've spent so much times and energy! This is totally a fraud and I am asking for a compensationPlease do not use this website even it shows lower ticket price
Just don't do itThey told me baggage fees were included, which they weren't, and then wouldn't refund me even after I provided all necessary documentation
I feel that I am being scammed - I booked RT flight but was charged for two! Just fly is not helping to resolve the issue and making me pay times for flight claiming that I have bought non-refundable flightsALSO the wait time to call is so long, making the hour timeline to call for correction extremely unreasonableAfter placing on hold for > 1hour at 1am, I decided to call following dayI was put on hold again for > minutes and had to end call as I have to go to workTheir business practice does not make any sense!
Here's the details: I used Justfly.*** to book for a trip from LAX to Cuzco aug 18-However, I received emails (at the exact same time - ) that I was booked 2x (first one correct, second one 17-which is from a computer glitch since I never booked that)It is a weird computer glitch; and there was no way that I could have input my information along with credit card information at the same time (8:50pm on 7/3) for different flights so 100% a computer problem! When I tried to call Just fly the the second time to correct for this (note, the first times I called I could not get through for 30min-hour), they told me it was a mistake on their end and will cancel and refund me on the second bookingHowever a week later, I did not see a change on my bank account nor a confirmation emailI called Just Fly again, now speaking to people on same dayThe call + on hold time of minutes = hours still without resolutionThey told me to contact ***, who then told me I need to talk to Justfly since they are the booking service and Avicanca only deal with flights that was booked from them directlyI want a refund for the service I will never use (aka the extra ticket the computer self-populated)It is impossible to get a reasonable response and I will never use Justfly again and advice anyone else from using their service
I had a terrible experience with JustFly Our flight ended up being an hour later than it was confirmed as which meant that we missed our connection and had to be put on a later flight When I called JustFly I was put on hold interminably and I got so sick of it that I just hung up Interestingly someone did call me back after I had messaged Facebook but he was entirely unhelpful to the situation I will never book with JustFly again,
I started flying recently after a divorce because I had more freedom and happened to have found JustFlyI thought it was easy to use, hassle free, user friendly - until I needed to CHANGE my ticketThey charged me $- back in November to change my ticket AND then got the change dates wrongI made follow up calls and told them to LISTEN to the recordings of the exchanges - I am saying clearly in them the FIFTH, NOT the SIXTH, numerous timesEach follow up call to correct their mistake -- they told me 'it's being reviewed' and to 'call back'Today I called to CX my flight, I had an emergency come upI was on hold for minutes while they 'reviewed my CONTRACT and then called ALASKA to see what could be done'After minutes I was informed my ticket was NON refundable AND they can not issue a credit for another flightNot a partial credit, not ANY creditGreat $down the drainI will NEVER EVER EVER use JustFly again! Not worth this headache
Do not under any circumstances book a flight with Just Fly***Trying to get through to their customer service is firstly, almost impossibleAnd if you do, the wait they put you through is like a jail sentenceThey never ever look into anything they say they’re going to look intoI had requests to look into phone calls with employees names and ID numbers and nothingEvery time I called there was a convenient “no update” into what I was looking forIt was pure insanityThey agents are rude, rehearsed, and unhelpfulThey made me chase them around for months with no help and ignored the medical issues we were having that rendered us unable to take our trip
I booked a ticket with justfly*** Near the bottom of the page, there is a blurb that states it is free to cancel within hours of bookingI tried to cancel my flight hours after I booked itI received an error message from justfly*** that I was not able to cancel due to restrictions from the airline...even though justfly*** said it was free to cancel within hoursI tried to use the "contact us" page but when I clicked on the "cancel my booking" topic, it was blankI tried again to use the contact us feature but it does not give you the option to email or chat onlineWhen I called, I was on hold for over an hourI called frontier to try to cancel my flight with them but it was a $cancellation fee...the ticket was only $to begin with!! How can they charge a cancellation fee almost equal to the value of the ticket but not mention that on the booking page??
On March 3, I bought tickets to Paris, France through JustFly***--I believe was routed there through Kayak***The ticket cost $In June, I had to change my trip due to a scheduling conflict, and when I called, they said they could cancel my trip for fee and give me a refund, which would be deposited back into my bank account in to weeksThe refund would be for $They said they would send a confirmation email in hoursOn June 20, a day or so after that call, the cancellation fee of $was taken out of my accountI had not received the confirmation emailI forgot about it, but then on July 4, I received the following very brief email: "Your Justfly*** Reservation ** ***) has been cancelledPlease call us at *** if you think there's an errorWe'd love to rectify the situation! Thank you for choosing Justfly***" I assumed this was the confirmation email finally deliveredAbout seven weeks after I called to cancel, I called them to
Sneaky and dishonest company I wanted to make a change to a booking, they said that would cost $to cancel my flight and re book, with my changes using a credit Did that, only to find out I couldn't make said changes So, now I am stuck with a credit good for almost another year for the same ORGIN and DESTINATION I eventually, make it around to planning this trip again and when I tried to use the credit for a similarly priced flight, it doesn't work It doesn't even give me an option from my country I call and long story short, they want to charge me more fees to use the credit and it would be done manually by them Then, the manual booking, I find out later, didn't go through for WHATEVER reason (even though they authorized my credit card) and they need to manually do it again FINE, but now the additional fees went up another $because the price changed? sorry but THEY made the mistake NOT me and I am being punished? I have never dealt with anyplace this awful THE WORST Original flight $1135, credit amount $current cost of flight I wanted to book $ Fees to use this credit $on top of the $that I thought was tricked into thinking was already a change FEE They are awfulsuch bad business practices
Back in February , I purchased a ticket to travel to Italy , due to medical condition and as per my doctor request I couldn’t travel , I submit letter from the doctor , I call them an let them know , the charge a fee of dollar , which I never understood , because I bought insurance with Casa travel protection , I contact them in several occasion to get a refund because until this day I’m sick and can’t travel , My eticket number*** Paid with a Visa card ending in *** Csa coverage included 100% trip cancellation , until this day I’m waiting for the refund of my money , I hope you can help me to result this matter
I purchased flight tickets through the Justfly website and felt as if I had received a wonderful dealMy plans then changed and I was given a "credit" by Justfly customer service as long as I used my "credit" within one year of the original flight dateI then attempted to use my "credit" a couple of weeks ago and found that due to the fees, using this credit actually increases the cost of your ticket..not much of a credit thenI called then (3) times in the same morning and once I explained my situation, I was mysteriously cut offI could understand this occurring once and possibly twice, but three times seems more systemic that a faulty telephone systemI paid $for these flights which was essentially stolen by Jusrfly which I don't appreciateTheir business practices appear to be dishonest and I would steer clear of this company
Booked a round trip flight for $for people NYC -ShannonGot to airport to return and they told me at Aer Lingus that it was only booked for one wayHad to purchase return for $and will be following through on this complaint until I get a 50% refundCompany is a HOAX! DO NOT USE!!
I called the company at 2:pm to book the flight and completed after minutesI was charged a total of $They made a mistake and double booked the flight, although the flight was verbally confirmed with the correct travel datesThey give me a new booking and the dates was still wrongI request they cancel the booking and they failed to honor the free cancellationAlthough it was their error and I received the email about double booking plus hours after bookingThe Rep stated “I must pay an additional $to cancellation the reservation”I told her “I should not be penalized for an error made on your part”She responded “I am going to leave the reservation as is then, if you don’t want to pay the $fee”The representative was rude and inappropriateBe very aware of the scam, or shadow booking to capitalize on travelers in addition to their and poor customer service
Their website advertised free hour cancellation policyWhen we had to cancel the flight due to and issue with the time we were advised we should have read the fine print...we have been charged $for the cancellation and we will never use this service againI called today about our $taken out of our checking account for this flight and was advised to call back after September 8th if we haven't received itThey also informed me they had removed the hour cancellation policy from their website
I purchased tickets from Justfly.com for my family, with one checked bag clearly included in the purchase price and seats together (we had to pay extra for this)At the airport, at each leg of our travel, we had to pay again for bags, and we were not seated together (we were traveling with an infant in lap so this was particularly stressful)In short, what they guaranteed us when they took our payment was not deliveredI tried to find a place on their website for complaints but was directed to call them insteadWhen I called their customer service and got routed all around, they eventually directed to an email address and said they would respond in hoursI sent a detailed email with receipts and boarding passes to show what had gone wrongThat was over a week ago, and I've heard nothing from them
I believe JustFly is running a bait and switch scamI made reservations today at 1:pm for a flight from Oakland to LAX and back at a really good price ($264)I got the confirmation email from JustFlyThree hours later I got an email telling me to immediately contact JustFlyI called the numberI was told there was a problem with my reservation, something vague having to do with my credit card numberI was redirected to a booking agent, who could not find my reservation and offered me several unacceptable alternative flightsWhen I asked for the cost of a direct flight comparable to the one I thought I'd bookedI was told $to $The JustFly website has my original reservation still marked as "confirmed." I asked to be transferred back to customer serviceThis person told me I did have a confirmed reservation and that she would email me my eTicket within hoursI told her I was leaving within hoursShe assured me I would receive itI then called Spirit Air
I bought round trip airline tickets from USA to Egypt from justfly websiteI received an email regarding adding baggage insurance, stating that if any luggage didn't arrive within hours from landing we will be reimbursed $per bagSounds good and peace of mindI accepted adding the baggage insurance (*** *** ***) to the trip, and was charged and got a receiptAfter coming back to the US on 08/one of our luggage didn't arrivewe filed the delayed baggage report with the airline (***) at the airportI tried to contact CSA insurance to track the missing luggage and file a claim, but CSA couldn't locate my policy and asked us to contact justflyI called justfly and they said call the insurance CSA and give them the booking confirmation to locate you policyAfter many times of long calls between justfly and CSA, I asked justfly agent to talk to supervisorAfter over one hour I was told that the insurance purchase didn't go through at CSA end, even if I
I purchased airline tickets through justfly*** I canceled the flight for a refund before the flight took placeI have not been able to receive any type of refund and have been charged another amount for a modification fee on my credit cardThey are currently holding my money as a credit and will not give me another flight or a refundWhen I call into customer support, there is hour wait time before anyone answersAnd they will not resolve my issue and tell me to call back another dayThank you for your time
On the evening of June 28th, 2016, I intended to purchase two Air Canada tickets from MIA to YUL departing no later than July 3rd, I browsed the JustFly*** website with that specific date in mind, but upon receiving my confirmation via email, I realized to my horror that the date has been switched to July 31stPlease note that this is not the first time I book a flight online, but it is the first time that something like this happens to meI truly believe that either there is a glitch in the system or I was scammedI made several attempts to explain and rectify the situation with JustFly*** representatives but to no avail; they are extremely rude and unprofessionalThey even had the nerve to suggest that I was “perhaps sleepy” when I booked the flightIn my attempt to ascertain that something odd is going with their website, I opened my profile and went through my “Search History” (the screenshot is herein enclosed) and realized that the dates are all out of whack, with se
I was sent an email verification of my round trip flight on September 13, My flight was on December 28, for one leg, and then the return is on May 19, 2018, which is yet to comeI got no notification of any kind that this has changed for many monthsOnly by accident, I was reviewing my emails over couple of months ago and I clicked on the booking information to make sure my flight still valid for May All of a sudden on the website it said that my flight has been altered and it can not be viewed online and I have to call Customer serviceI have been calling customer service for over one month every weekend and during regular business hours and stay on hold for over one hour every time and no one has picked up the phoneThe answering machine has the same exact words no matter when you call :" Your wait time is over minutes and there are customers ahead of you"I do not know what to doThis is ridiculous and insaneI can not get a hold of anyoneI like to see
THE MOST TERRIBLE COMPANY I'VE EVER EXPERIENCED! I booked a flight tickets from Justfly a month agoI only booked for adults and infant which was only $However, they just charged another $without any notificationI tried to contact them over times and I didn't get any refund yetI am trying to resolve this problem by disputing to my card companyThey didn't have any explanation for the multiple chargesAlso I have to show them a proof of multiple charges because it's not on their system!!! Ridiculous!!! They never have a call back so every time, I have to call them and explain over and over to the agentI've spent so much times and energy! This is totally a fraud and I am asking for a compensationPlease do not use this website even it shows lower ticket price
Just don't do itThey told me baggage fees were included, which they weren't, and then wouldn't refund me even after I provided all necessary documentation
I feel that I am being scammed - I booked RT flight but was charged for two! Just fly is not helping to resolve the issue and making me pay times for flight claiming that I have bought non-refundable flightsALSO the wait time to call is so long, making the hour timeline to call for correction extremely unreasonableAfter placing on hold for > 1hour at 1am, I decided to call following dayI was put on hold again for > minutes and had to end call as I have to go to workTheir business practice does not make any sense!
Here's the details: I used Justfly.*** to book for a trip from LAX to Cuzco aug 18-However, I received emails (at the exact same time - ) that I was booked 2x (first one correct, second one 17-which is from a computer glitch since I never booked that)It is a weird computer glitch; and there was no way that I could have input my information along with credit card information at the same time (8:50pm on 7/3) for different flights so 100% a computer problem! When I tried to call Just fly the the second time to correct for this (note, the first times I called I could not get through for 30min-hour), they told me it was a mistake on their end and will cancel and refund me on the second bookingHowever a week later, I did not see a change on my bank account nor a confirmation emailI called Just Fly again, now speaking to people on same dayThe call + on hold time of minutes = hours still without resolutionThey told me to contact ***, who then told me I need to talk to Justfly since they are the booking service and Avicanca only deal with flights that was booked from them directlyI want a refund for the service I will never use (aka the extra ticket the computer self-populated)It is impossible to get a reasonable response and I will never use Justfly again and advice anyone else from using their service
I had a terrible experience with JustFly Our flight ended up being an hour later than it was confirmed as which meant that we missed our connection and had to be put on a later flight When I called JustFly I was put on hold interminably and I got so sick of it that I just hung up Interestingly someone did call me back after I had messaged Facebook but he was entirely unhelpful to the situation I will never book with JustFly again,
I started flying recently after a divorce because I had more freedom and happened to have found JustFlyI thought it was easy to use, hassle free, user friendly - until I needed to CHANGE my ticketThey charged me $- back in November to change my ticket AND then got the change dates wrongI made follow up calls and told them to LISTEN to the recordings of the exchanges - I am saying clearly in them the FIFTH, NOT the SIXTH, numerous timesEach follow up call to correct their mistake -- they told me 'it's being reviewed' and to 'call back'Today I called to CX my flight, I had an emergency come upI was on hold for minutes while they 'reviewed my CONTRACT and then called ALASKA to see what could be done'After minutes I was informed my ticket was NON refundable AND they can not issue a credit for another flightNot a partial credit, not ANY creditGreat $down the drainI will NEVER EVER EVER use JustFly again! Not worth this headache
Do not under any circumstances book a flight with Just Fly***Trying to get through to their customer service is firstly, almost impossibleAnd if you do, the wait they put you through is like a jail sentenceThey never ever look into anything they say they’re going to look intoI had requests to look into phone calls with employees names and ID numbers and nothingEvery time I called there was a convenient “no update” into what I was looking forIt was pure insanityThey agents are rude, rehearsed, and unhelpfulThey made me chase them around for months with no help and ignored the medical issues we were having that rendered us unable to take our trip
I booked a ticket with justfly*** Near the bottom of the page, there is a blurb that states it is free to cancel within hours of bookingI tried to cancel my flight hours after I booked itI received an error message from justfly*** that I was not able to cancel due to restrictions from the airline...even though justfly*** said it was free to cancel within hoursI tried to use the "contact us" page but when I clicked on the "cancel my booking" topic, it was blankI tried again to use the contact us feature but it does not give you the option to email or chat onlineWhen I called, I was on hold for over an hourI called frontier to try to cancel my flight with them but it was a $cancellation fee...the ticket was only $to begin with!! How can they charge a cancellation fee almost equal to the value of the ticket but not mention that on the booking page??
On March 3, I bought tickets to Paris, France through JustFly***--I believe was routed there through Kayak***The ticket cost $In June, I had to change my trip due to a scheduling conflict, and when I called, they said they could cancel my trip for fee and give me a refund, which would be deposited back into my bank account in to weeksThe refund would be for $They said they would send a confirmation email in hoursOn June 20, a day or so after that call, the cancellation fee of $was taken out of my accountI had not received the confirmation emailI forgot about it, but then on July 4, I received the following very brief email: "Your Justfly*** Reservation ** ***) has been cancelledPlease call us at *** if you think there's an errorWe'd love to rectify the situation! Thank you for choosing Justfly***" I assumed this was the confirmation email finally deliveredAbout seven weeks after I called to cancel, I called them to
Sneaky and dishonest company I wanted to make a change to a booking, they said that would cost $to cancel my flight and re book, with my changes using a credit Did that, only to find out I couldn't make said changes So, now I am stuck with a credit good for almost another year for the same ORGIN and DESTINATION I eventually, make it around to planning this trip again and when I tried to use the credit for a similarly priced flight, it doesn't work It doesn't even give me an option from my country I call and long story short, they want to charge me more fees to use the credit and it would be done manually by them Then, the manual booking, I find out later, didn't go through for WHATEVER reason (even though they authorized my credit card) and they need to manually do it again FINE, but now the additional fees went up another $because the price changed? sorry but THEY made the mistake NOT me and I am being punished? I have never dealt with anyplace this awful THE WORST Original flight $1135, credit amount $current cost of flight I wanted to book $ Fees to use this credit $on top of the $that I thought was tricked into thinking was already a change FEE They are awfulsuch bad business practices
Back in February , I purchased a ticket to travel to Italy , due to medical condition and as per my doctor request I couldn’t travel , I submit letter from the doctor , I call them an let them know , the charge a fee of dollar , which I never understood , because I bought insurance with Casa travel protection , I contact them in several occasion to get a refund because until this day I’m sick and can’t travel , My eticket number*** Paid with a Visa card ending in *** Csa coverage included 100% trip cancellation , until this day I’m waiting for the refund of my money , I hope you can help me to result this matter
I purchased flight tickets through the Justfly website and felt as if I had received a wonderful dealMy plans then changed and I was given a "credit" by Justfly customer service as long as I used my "credit" within one year of the original flight dateI then attempted to use my "credit" a couple of weeks ago and found that due to the fees, using this credit actually increases the cost of your ticket..not much of a credit thenI called then (3) times in the same morning and once I explained my situation, I was mysteriously cut offI could understand this occurring once and possibly twice, but three times seems more systemic that a faulty telephone systemI paid $for these flights which was essentially stolen by Jusrfly which I don't appreciateTheir business practices appear to be dishonest and I would steer clear of this company
Booked a round trip flight for $for people NYC -ShannonGot to airport to return and they told me at Aer Lingus that it was only booked for one wayHad to purchase return for $and will be following through on this complaint until I get a 50% refundCompany is a HOAX! DO NOT USE!!
I called the company at 2:pm to book the flight and completed after minutesI was charged a total of $They made a mistake and double booked the flight, although the flight was verbally confirmed with the correct travel datesThey give me a new booking and the dates was still wrongI request they cancel the booking and they failed to honor the free cancellationAlthough it was their error and I received the email about double booking plus hours after bookingThe Rep stated “I must pay an additional $to cancellation the reservation”I told her “I should not be penalized for an error made on your part”She responded “I am going to leave the reservation as is then, if you don’t want to pay the $fee”The representative was rude and inappropriateBe very aware of the scam, or shadow booking to capitalize on travelers in addition to their and poor customer service
Their website advertised free hour cancellation policyWhen we had to cancel the flight due to and issue with the time we were advised we should have read the fine print...we have been charged $for the cancellation and we will never use this service againI called today about our $taken out of our checking account for this flight and was advised to call back after September 8th if we haven't received itThey also informed me they had removed the hour cancellation policy from their website