We booked our flights through justfly and realized we needed to make a change to our departure dateTheir website says worry free cancellation within hoursThat’s not the case at allWithin hours for sure we called to make the correction and were told the airline policy was free cancellation couldn’t be made because we were within days of our flightOur only option was to cancel and lose half our ticket costs (about $but we would get a justfly credit for the remaining balance!) or change the flight we were on to the day we required and pay (because of course the other flight cost more) the difference in ticket costs between the two flights (fair enough) and a processing fee for changing our flightWhich was about $We weren’t given any other options so which would you choose? Get screwed for half your ticket costs and still have to buy tickets or about a thirdWe should have pressured them and said their website didn’t say anything except hours and we are within hours (actually) and we will have a full refund with no extra charges because that’s what their website saidAfter two days of dealing with the airline company and justfly I’d rather walkIt’s miles
TLDR They’re awful and I’ll ever use them againI’ll tell my parents and five siblings not to use them eitherMy mother in law has six siblingsWe will let them know too
I booked a flight with justfly in march for travel in october 6th,I received a phone call by justly days before traveling that my flight has been cancelledI asked for my refund back and they said that I have to call the dynamic airline for my refundNow I did not book my flight directly with dynamic I booked it with justfly, why do I have to call the airline when my statement clearly state I paid justflyI have called dynamic airline several times but there phone numbered email address is no longer workingI called justly several times and all they keep telling me is call the airlineHow can I call the airline if there is no contact information to call themWhy do I have to call the airline? is that not justfly responsibility as I did business with them, I booked my flight with justlyAre they not responsible for my refund? Please help meI don't know what else to do to get my refund backMy name is Ryan Sarwan and the confirmation/booking *** Thank
Beware! I was quoted one price during booking, which still showed during checkout and was confirmed in an email received from the agency shortly after purchaseThe charges that hit my credit card were significantly higher Since those charges did not show up until well after the three-hour window of time allowed to cancel or change reservations, I appealed to the company to credit the difference Their response was that the charges were made by the airlines and were nonrefundable
In addition, the return date booked was not the one I had selected during the booking process The costs quoted to change the return to my selected date were prohibitive (about as much as the original total cost)
When I booked a flight through Justfly***, they clearly advertised "free hour cancellation of flight." I took a screenshot of the guarantee to make sureWhen I needed to cancel hours later and called, they denied this policy even though I sent them the screenshotThey originally wanted to charge me $dollars to cancel, and after insisting about their guarantee and screenshot, they dropped it down to $25, which I reluctantly accepted in order to end the call (I had been on hold for ~min), and because I wanted to make sure I wouldn't get charged for the full flight amount, which was in the thousandsThis is a clear case of advertisementI wish I would have googled them beforehand, since I just saw the Revdex.com filed a report about them:***
The website solicited business for providing a service to get assigned seats for a fee They collected the money up front At the time that seat assignment was permitted, you are directed to the airline's (Spirit Air) site, which required payment to Spirit When contacted regarding this issue, Justfly said they did not have an agreement with Spirit to be able to provide seat selection and that it was the fault of their website When I called to see what was they problem they said they knew about the issue and had no intention of correcting their website
This place is terrible and it is a massive scamI had to make changes to a flight and in total spent more than hours on the phone (80% of that time was spent on hold)I spoke to one person about the steps I would need to take to make the change and they gave me the informationI wrote it down and hung up to work out a few details but when I called back the person I spoke to this time gave me a completely different process with different informationSo going off of that information I hung up to work out some details and called backShockingly, I spoke to someone different who also told me something entirely differentAt this point, we decided we wanted to cancel our flights - call it a bad gut feeling but after dealing with this company we weren't comfortable leaving our travel arrangements to themSo I tried to cancel and was told about a cancellation policy that was completely different from the policy we read about when we booked our ticketsI was livid and asked to speak with the managerThe employee had a terrible attitude and told me that there wasn't a manager in the office at the moment - which I found hard to believeI said something like "so you're telling me there is not one manager or supervisor in the office who can help me right now? I find that very hard to believe." She immediately corrected herself and said "well there is one manager but they are the only manager here and are very busy so you will wait a long time to talk to them." I told her that was fine and to put me throughShe said okay very abruptly and supposedly put us through to the manager's queueBased on her reaction though I have a feeling that she just put us on hold and left us there because she didn't want us talking to a mangerWe were on hold for at least an hour before I finally decided to try somethingI had my friend stay on that phone and wait on hold while I called in again from a new phoneI was hoping to speak to someone different and immediately ask to speak directly with a manager - rather than go through the whole ordeal for the 6th time that dayThe guy who answered the phone this time was different and when I asked to speak to a manager he insisted on trying to help me firstI told him "no thank you, I've spoken to at least other people in your position already and I'm getting mixed messages, confusing answers and have gotten absolutely nowhereI need to speak with a manager." He told me that he'd put me through but that there would be a little bit of a wait (of course) so I told him that was fineI was on hold for about 15-minutes before the manager answered my second callThe original phone call I was on (the phone my friend was now waiting on hold for over an hour and a half to speak to the manager) was still on holdWhich seemed very strangeYou would think that if she had been on hold for an hour and a half and I had only been waiting for minutes the manager would have answered her call firstBut he didn'tWhich made me pretty sure that I was right in guessing that the girl I'd spoken to earlier had never actually put our call through to the managerFINALLY, after about hours I was speaking to a managerHe was not extremely helpful either but at least had the authority to make something happenI explained that we wanted to cancel our flightIt took some discussion and some explanation about our experience with their company so far but he finally got to the point where he agreed to help usHe said that he would cancel it and explained what money we would get backHe said that it would take 6-weeks for the refund to come throughWe had read on the Revdex.com website that they are very sketchy with refunds so I asked him to send me an email confirmation for each flight that was cancelledHe said that it would come through in 3-minutesI told him that wasn't acceptable and that I wasn't hanging up with him until I had an email in my inbox for both tickets that were cancelledThen things got weirdHe said "well our email isn't working right now so I can't send any emails out."
At this point I was extremely frustrated so I said something like "oh well how convenient for you." I told him that I wasn't hanging up until I had an email so he needed to figure something out because I didn't trust their companySuddenly he said "oh, the email is working again." ShockerHe ended up sending me an email with the cancellation but it had the WRONG CONFIRMATION NUMBERI think he was hoping I wouldn't notice but I learned not to trust this company about hours earlier so I was scrutinizing itWhen I pointed that out he said "oh, my mistake." He corrected them and send them to me againI scrutinized the email to make sure everything was rightHe reiterated that it would take 6-weeks for the refund to hit but I told him that since I had it in writing, that was okayI would follow up in weeks if I didn't have it by thenShockingly, the refund did drop about weeks after all of this happenedAnd it was for the right amountWe gave them hell so I'm sure that had something to do with itOverall, this was a terrible experience and I'm so glad that we didn't use the travel arrangements they made for usI've heard horror storiesI wish I had done more research before but I know better nowWe ended up getting a better flight deal going directly through an airline after this and had a great tripI will never use Just Fly or recommend it to anyoneIn fact, I will always strongly warn against it
We have been dealing with Just Fly for two months in trying to cancel our tripBritish Airways says our flight can be cancelled without fees, but JustFly.com has not contaced themOne of our passengers passed away April 14th and dealing with this company has been beyond stressfulThey are untrustworthy, have giving
TERRIBLE COMPANY DO NOT USE THEM AT ALL COSTI had my share of issues with this Justfly, but this one pushed me to the edge I purchased a ticket few days later I realized that the middle was entered twice and there was no last nameI checked my justly profile and email confirmation that I received from them they all have correct informationI called the conversation went nowhere I was transferred to a supervisor by name of ***He was a disasterHe asked me to email him the confirmation email that shows the correct name I did, after he received the email instead of accepting and fix the simple issue of middle name appearing twice on the ticket he just made a new excuse and said the information I sent to not an email from Justfly, interestingly, the whole email a mail header and signature from justfly mail servers It was complete ridiculers excuse, this company couldn’t fix a very simple system issue until they get paid $If I had a name change due to life changes such as marriage or divorce etc., I would understandBut this was clearly a database error or browser issuesIT’S TECHNOLOGYRegardless of what it was this should have been a simple fix I then called *** Airline and TSA which they were able to offer a resolutionThey also couldn’t believe how wouldn’t justly fix their own technical issue unless the customer paysAdditional, In a separate case the agents at Justfly has a very nasty habit of putting the customers on long mute holdI had another issue which I called another supervisor put me on 2hr hold on Dec at around pmI took the screenshot of my phone and I will be posting it on *** and *** as well so people can see how Justfly workRegardless, of how the issue was originated, is clearly a mistake where middle name and last name is the same, to retain customer and customer satisfaction strategy, it should have been in their best interest to correct this errorAs IT WAS NOT A NAME CHANGEIf this company continue to run this way, they will for sure run out of businessThere have terrible reviews all over the internet, ***, consumerreport Revdex.com to name a fewMY ADVISE DO NOT USE JUSTFLYPLEASE STAY AWAY FROM THEM
This website service has been charging me $per month since June I called customer service and after the 3rd phone number finally talked to a personThey said it was for an exclusive travel club that was attached to one of my reservationsI did not agree to this although they stated when I booked I didShame on me for just noticing this charge every month since June This is absolutely ridiculous they would set up a reoccurring charge for an emailThis needs to stop, I want a refund, and they need to change this business practiceLucky for them it’s near impossible to actually talk to a person in customer service
I Flew out of state to see a doctor thought it did not go as planI went on justfly to purchase a return ticket from Boston to Miami and when I get on the page the advertisement of the ticket was $and some centsI picked that oneAnd later when I went to use my card to purchase something to eatI find out that the justfly left me with no pennies left because instead of billing $they pulled $out of my bank card and it was all I hadI spend hours talking to them on the phone giving me different scenarios of the matterAt one point they told me I had not ticket reservation and I asked how was that possible because I did get a charge on my account from American Airline and who stole it then if I had no bookingI later in the morning when opened asked the front desk Spanish receptionist whom told me that she did not find a reservation eitherLater, I went thru all my emails again and picked up a reservation number from an email that stated that it was incompleted and neede
The company charged for the insurance for my flight but next day decided not to buy it because "price went up"They claim they send me an email but I don't have oneI called days after and they said that I have to pay moreI have paid moreNow the insurance company refused to pay because of the later policy date
I booked plane tickets through them over the phoneI spelled out our names and the spelled them back correctlyThey never sent a confirmation email so I called them to send itOnce I received the email I noticed that they had left a letter out of my husbands nameI called to have them correct itThey asked me to send a picture of his ID to verify the correctionI sent the email and never heard anything backI assumed everything was fixed but a few weeks later I thought I should call to double checkI called and they said they had received the email with the picture ID but I never called back so they didn't change it (never knew I needed to call back)I had to resend the picture ID different times because they claimed they couldn't view the pictureI spent over hours on the phone on different phone calls trying to get the name changedI finally got it changed with the departing flight (after they connected me directly to the airline) but they never changed the returning
I made a reservation from Charlotte to Paris with JustflyThe airline (American) cancelled the flight from Charlotte to ATLJustfly did not inform me of this changeI called to change the flight for other reasons and was told that the flight was CLT->ATL; ATL->CDG and returning CDG->ATLThat meant that despite my written reservation saying that I departed from and returned to CLT, I had a ticket (according to Just Fly) of ATL-CDG round tripI asked to cancel and she said if I did so I would lose all but $of each of the ticketsLater, she realized that the flight was incorrect (Not round trip form CLT and that the airline cancelled the CLT leg of the flight) and she told me instead that I would receive a full refund in 6-weeksShe asked if I wanted to rebook or cancelI did not feel comfortable rebooking through Justfly so I said cancel and she confirmed I would receive a refund of about $(full refund for tickets, less seat upgrade and travel insuranceI
I contacted justfly*** because we were unable to utilize the airline tickets we had purchased through them because of medical reasons and was told to submit a letter in writing from the doctor to request a refund which I didI called additional times, each time for an hour until I was finally able to speak to a supervisorIf I don't show up for the flight, I would be charged $pp per airline which would be more than the value of the ticketIf I requested a credit for a future trip, I was told I would be charged a fee of $pp in addition to a re-booking fee of $pp per airline though I could use these new tickets for a year at whatever higher price would be applicableI find this policy unacceptable given the medical situation that we are not able to travel (in addition to the medical costs we are incurring)Some recognition of this should be givenI would not recommend this customer service where I was not able to speak to a supervisor, even though I was promised th
I booked a flight with Justfly to go to Puerto Rico on November 11th to November 14th booking number***)Unbeknownst to me a hurricane severely hit the island shortly after my bookingI recently got in contact with Justfly for a complete refund of my booking and was told by one of their agents that they would refund my entire payment of $plus change within daysSeveral days passed and I recieve a phone call from Justfly stating their rep made a mistake in telling me I would get a complete refund because they can not get my money back from the airlineI informed them that I purchased my tickets through their agency not the airlines and this was not my problemThey refuse to refund my money and are giving me the run aroundPlease assist me with this issueIf any further information is needed please feel free to call meMy phone number is ***Thank you
I was advertised flights for $508, but was charged over $ When I immediately called to complain, I was told I could only cancel the tickets if I paid a $fee Eventually, the lowered that fee to $ I am not going to pay $to cancel a transaction that was made fraudulentlyI was also told that they had a screenshot of my computer at the time I confirmed the transaction which is absurd Their website does not have the ability to take a screenshot of my computer
On, Tuesday, May 24, at 4:PM, I made roundtrip flight reservations for four with JustFly.comJustfly Booking number 012-604-We were flying from Charlotte, North Carolina to New York, NY (*** ***)We were leaving Charlotte on Thursday, June 23, The cost for each flight was $$was charged to my *** card for these ticketsReservations were cancelled on Tuesday, May 24, at 7:PMI was told that the monies would be refunded by to my *** card within ten business days; however, I received my credit card statement on June 6, and those charges were still on my billI called Justfly on June 6, I explained to the CSR I spoke with the issueShe asked that I take a picture of my bill with my phone and sent it to the verification email address she providedI did that and I asked that someone let me know that they had received my emailI did not get a responseI called the number provided on the cancellation receipt today, J
I purchased the wrong flight from them and called within minutesPart of my purchase was extra for extended cancellations and I paid $for thisOnce I called to cancel, I was told there was a cancellation fee of $for my $purchaseI said I know it was my fault on the wrong flight, but I purchased the cancellation feeWas then told it was with a another company and nothing they can doI said I purchased this as it was a simple line saying $more any reason cancellationWas then told it did not matter
I originally called Justfly April 20th, because I was reviewing my credit card statement and saw a credit back on my card for $When I contacted Justfly to confirm my flight April 20th, the CSR confirmed my flightI asked her to check to make sureAfter numerous 3-mins holds she kept sayingshe came back and told me my flight was cancelledShe asked me had I called in to cancel, which II didn't After another lengthy 3-minute delay, she said *** *** cancelled my flight and to contact themI asked to speak to a supervisor because the representative said thete was a schedule change which caused this cancellationI couldnt undetstand why they couldnt contact me in February when the schedule change happened to notify meThey then proceed to say since the flight I had already purchased was refunded, I'll need to purchase another ticketI m upaet because I wasnt notified my ticket was refundedBecause I have a party of ladies traveling with me on the same flight,
Justfly*** has refused to pay a refund they owe me from over a year and a half ago for a trip I booked that I had to cancelThey charged me for a refund, confirmed the refund in writingI have called them nearly a dozen times in the last year and a half and each time they have a new excuse or someone else to blame or reason to delay delivery of the refund and now they are simply hanging up on me when I call
We booked our flights through justfly and realized we needed to make a change to our departure dateTheir website says worry free cancellation within hoursThat’s not the case at allWithin hours for sure we called to make the correction and were told the airline policy was free cancellation couldn’t be made because we were within days of our flightOur only option was to cancel and lose half our ticket costs (about $but we would get a justfly credit for the remaining balance!) or change the flight we were on to the day we required and pay (because of course the other flight cost more) the difference in ticket costs between the two flights (fair enough) and a processing fee for changing our flightWhich was about $We weren’t given any other options so which would you choose? Get screwed for half your ticket costs and still have to buy tickets or about a thirdWe should have pressured them and said their website didn’t say anything except hours and we are within hours (actually) and we will have a full refund with no extra charges because that’s what their website saidAfter two days of dealing with the airline company and justfly I’d rather walkIt’s miles
TLDR They’re awful and I’ll ever use them againI’ll tell my parents and five siblings not to use them eitherMy mother in law has six siblingsWe will let them know too
I booked a flight with justfly in march for travel in october 6th,I received a phone call by justly days before traveling that my flight has been cancelledI asked for my refund back and they said that I have to call the dynamic airline for my refundNow I did not book my flight directly with dynamic I booked it with justfly, why do I have to call the airline when my statement clearly state I paid justflyI have called dynamic airline several times but there phone numbered email address is no longer workingI called justly several times and all they keep telling me is call the airlineHow can I call the airline if there is no contact information to call themWhy do I have to call the airline? is that not justfly responsibility as I did business with them, I booked my flight with justlyAre they not responsible for my refund? Please help meI don't know what else to do to get my refund backMy name is Ryan Sarwan and the confirmation/booking *** Thank
Beware! I was quoted one price during booking, which still showed during checkout and was confirmed in an email received from the agency shortly after purchaseThe charges that hit my credit card were significantly higher Since those charges did not show up until well after the three-hour window of time allowed to cancel or change reservations, I appealed to the company to credit the difference Their response was that the charges were made by the airlines and were nonrefundable
In addition, the return date booked was not the one I had selected during the booking process The costs quoted to change the return to my selected date were prohibitive (about as much as the original total cost)
When I booked a flight through Justfly***, they clearly advertised "free hour cancellation of flight." I took a screenshot of the guarantee to make sureWhen I needed to cancel hours later and called, they denied this policy even though I sent them the screenshotThey originally wanted to charge me $dollars to cancel, and after insisting about their guarantee and screenshot, they dropped it down to $25, which I reluctantly accepted in order to end the call (I had been on hold for ~min), and because I wanted to make sure I wouldn't get charged for the full flight amount, which was in the thousandsThis is a clear case of advertisementI wish I would have googled them beforehand, since I just saw the Revdex.com filed a report about them:***
The website solicited business for providing a service to get assigned seats for a fee They collected the money up front At the time that seat assignment was permitted, you are directed to the airline's (Spirit Air) site, which required payment to Spirit When contacted regarding this issue, Justfly said they did not have an agreement with Spirit to be able to provide seat selection and that it was the fault of their website When I called to see what was they problem they said they knew about the issue and had no intention of correcting their website
This place is terrible and it is a massive scamI had to make changes to a flight and in total spent more than hours on the phone (80% of that time was spent on hold)I spoke to one person about the steps I would need to take to make the change and they gave me the informationI wrote it down and hung up to work out a few details but when I called back the person I spoke to this time gave me a completely different process with different informationSo going off of that information I hung up to work out some details and called backShockingly, I spoke to someone different who also told me something entirely differentAt this point, we decided we wanted to cancel our flights - call it a bad gut feeling but after dealing with this company we weren't comfortable leaving our travel arrangements to themSo I tried to cancel and was told about a cancellation policy that was completely different from the policy we read about when we booked our ticketsI was livid and asked to speak with the managerThe employee had a terrible attitude and told me that there wasn't a manager in the office at the moment - which I found hard to believeI said something like "so you're telling me there is not one manager or supervisor in the office who can help me right now? I find that very hard to believe." She immediately corrected herself and said "well there is one manager but they are the only manager here and are very busy so you will wait a long time to talk to them." I told her that was fine and to put me throughShe said okay very abruptly and supposedly put us through to the manager's queueBased on her reaction though I have a feeling that she just put us on hold and left us there because she didn't want us talking to a mangerWe were on hold for at least an hour before I finally decided to try somethingI had my friend stay on that phone and wait on hold while I called in again from a new phoneI was hoping to speak to someone different and immediately ask to speak directly with a manager - rather than go through the whole ordeal for the 6th time that dayThe guy who answered the phone this time was different and when I asked to speak to a manager he insisted on trying to help me firstI told him "no thank you, I've spoken to at least other people in your position already and I'm getting mixed messages, confusing answers and have gotten absolutely nowhereI need to speak with a manager." He told me that he'd put me through but that there would be a little bit of a wait (of course) so I told him that was fineI was on hold for about 15-minutes before the manager answered my second callThe original phone call I was on (the phone my friend was now waiting on hold for over an hour and a half to speak to the manager) was still on holdWhich seemed very strangeYou would think that if she had been on hold for an hour and a half and I had only been waiting for minutes the manager would have answered her call firstBut he didn'tWhich made me pretty sure that I was right in guessing that the girl I'd spoken to earlier had never actually put our call through to the managerFINALLY, after about hours I was speaking to a managerHe was not extremely helpful either but at least had the authority to make something happenI explained that we wanted to cancel our flightIt took some discussion and some explanation about our experience with their company so far but he finally got to the point where he agreed to help usHe said that he would cancel it and explained what money we would get backHe said that it would take 6-weeks for the refund to come throughWe had read on the Revdex.com website that they are very sketchy with refunds so I asked him to send me an email confirmation for each flight that was cancelledHe said that it would come through in 3-minutesI told him that wasn't acceptable and that I wasn't hanging up with him until I had an email in my inbox for both tickets that were cancelledThen things got weirdHe said "well our email isn't working right now so I can't send any emails out."
At this point I was extremely frustrated so I said something like "oh well how convenient for you." I told him that I wasn't hanging up until I had an email so he needed to figure something out because I didn't trust their companySuddenly he said "oh, the email is working again." ShockerHe ended up sending me an email with the cancellation but it had the WRONG CONFIRMATION NUMBERI think he was hoping I wouldn't notice but I learned not to trust this company about hours earlier so I was scrutinizing itWhen I pointed that out he said "oh, my mistake." He corrected them and send them to me againI scrutinized the email to make sure everything was rightHe reiterated that it would take 6-weeks for the refund to hit but I told him that since I had it in writing, that was okayI would follow up in weeks if I didn't have it by thenShockingly, the refund did drop about weeks after all of this happenedAnd it was for the right amountWe gave them hell so I'm sure that had something to do with itOverall, this was a terrible experience and I'm so glad that we didn't use the travel arrangements they made for usI've heard horror storiesI wish I had done more research before but I know better nowWe ended up getting a better flight deal going directly through an airline after this and had a great tripI will never use Just Fly or recommend it to anyoneIn fact, I will always strongly warn against it
We have been dealing with Just Fly for two months in trying to cancel our tripBritish Airways says our flight can be cancelled without fees, but JustFly.com has not contaced themOne of our passengers passed away April 14th and dealing with this company has been beyond stressfulThey are untrustworthy, have giving
TERRIBLE COMPANY DO NOT USE THEM AT ALL COSTI had my share of issues with this Justfly, but this one pushed me to the edge I purchased a ticket few days later I realized that the middle was entered twice and there was no last nameI checked my justly profile and email confirmation that I received from them they all have correct informationI called the conversation went nowhere I was transferred to a supervisor by name of ***He was a disasterHe asked me to email him the confirmation email that shows the correct name I did, after he received the email instead of accepting and fix the simple issue of middle name appearing twice on the ticket he just made a new excuse and said the information I sent to not an email from Justfly, interestingly, the whole email a mail header and signature from justfly mail servers It was complete ridiculers excuse, this company couldn’t fix a very simple system issue until they get paid $If I had a name change due to life changes such as marriage or divorce etc., I would understandBut this was clearly a database error or browser issuesIT’S TECHNOLOGYRegardless of what it was this should have been a simple fix I then called *** Airline and TSA which they were able to offer a resolutionThey also couldn’t believe how wouldn’t justly fix their own technical issue unless the customer paysAdditional, In a separate case the agents at Justfly has a very nasty habit of putting the customers on long mute holdI had another issue which I called another supervisor put me on 2hr hold on Dec at around pmI took the screenshot of my phone and I will be posting it on *** and *** as well so people can see how Justfly workRegardless, of how the issue was originated, is clearly a mistake where middle name and last name is the same, to retain customer and customer satisfaction strategy, it should have been in their best interest to correct this errorAs IT WAS NOT A NAME CHANGEIf this company continue to run this way, they will for sure run out of businessThere have terrible reviews all over the internet, ***, consumerreport Revdex.com to name a fewMY ADVISE DO NOT USE JUSTFLYPLEASE STAY AWAY FROM THEM
This website service has been charging me $per month since June I called customer service and after the 3rd phone number finally talked to a personThey said it was for an exclusive travel club that was attached to one of my reservationsI did not agree to this although they stated when I booked I didShame on me for just noticing this charge every month since June This is absolutely ridiculous they would set up a reoccurring charge for an emailThis needs to stop, I want a refund, and they need to change this business practiceLucky for them it’s near impossible to actually talk to a person in customer service
I Flew out of state to see a doctor thought it did not go as planI went on justfly to purchase a return ticket from Boston to Miami and when I get on the page the advertisement of the ticket was $and some centsI picked that oneAnd later when I went to use my card to purchase something to eatI find out that the justfly left me with no pennies left because instead of billing $they pulled $out of my bank card and it was all I hadI spend hours talking to them on the phone giving me different scenarios of the matterAt one point they told me I had not ticket reservation and I asked how was that possible because I did get a charge on my account from American Airline and who stole it then if I had no bookingI later in the morning when opened asked the front desk Spanish receptionist whom told me that she did not find a reservation eitherLater, I went thru all my emails again and picked up a reservation number from an email that stated that it was incompleted and neede
The company charged for the insurance for my flight but next day decided not to buy it because "price went up"They claim they send me an email but I don't have oneI called days after and they said that I have to pay moreI have paid moreNow the insurance company refused to pay because of the later policy date
I booked plane tickets through them over the phoneI spelled out our names and the spelled them back correctlyThey never sent a confirmation email so I called them to send itOnce I received the email I noticed that they had left a letter out of my husbands nameI called to have them correct itThey asked me to send a picture of his ID to verify the correctionI sent the email and never heard anything backI assumed everything was fixed but a few weeks later I thought I should call to double checkI called and they said they had received the email with the picture ID but I never called back so they didn't change it (never knew I needed to call back)I had to resend the picture ID different times because they claimed they couldn't view the pictureI spent over hours on the phone on different phone calls trying to get the name changedI finally got it changed with the departing flight (after they connected me directly to the airline) but they never changed the returning
I made a reservation from Charlotte to Paris with JustflyThe airline (American) cancelled the flight from Charlotte to ATLJustfly did not inform me of this changeI called to change the flight for other reasons and was told that the flight was CLT->ATL; ATL->CDG and returning CDG->ATLThat meant that despite my written reservation saying that I departed from and returned to CLT, I had a ticket (according to Just Fly) of ATL-CDG round tripI asked to cancel and she said if I did so I would lose all but $of each of the ticketsLater, she realized that the flight was incorrect (Not round trip form CLT and that the airline cancelled the CLT leg of the flight) and she told me instead that I would receive a full refund in 6-weeksShe asked if I wanted to rebook or cancelI did not feel comfortable rebooking through Justfly so I said cancel and she confirmed I would receive a refund of about $(full refund for tickets, less seat upgrade and travel insuranceI
I contacted justfly*** because we were unable to utilize the airline tickets we had purchased through them because of medical reasons and was told to submit a letter in writing from the doctor to request a refund which I didI called additional times, each time for an hour until I was finally able to speak to a supervisorIf I don't show up for the flight, I would be charged $pp per airline which would be more than the value of the ticketIf I requested a credit for a future trip, I was told I would be charged a fee of $pp in addition to a re-booking fee of $pp per airline though I could use these new tickets for a year at whatever higher price would be applicableI find this policy unacceptable given the medical situation that we are not able to travel (in addition to the medical costs we are incurring)Some recognition of this should be givenI would not recommend this customer service where I was not able to speak to a supervisor, even though I was promised th
I booked a flight with Justfly to go to Puerto Rico on November 11th to November 14th booking number***)Unbeknownst to me a hurricane severely hit the island shortly after my bookingI recently got in contact with Justfly for a complete refund of my booking and was told by one of their agents that they would refund my entire payment of $plus change within daysSeveral days passed and I recieve a phone call from Justfly stating their rep made a mistake in telling me I would get a complete refund because they can not get my money back from the airlineI informed them that I purchased my tickets through their agency not the airlines and this was not my problemThey refuse to refund my money and are giving me the run aroundPlease assist me with this issueIf any further information is needed please feel free to call meMy phone number is ***Thank you
I was advertised flights for $508, but was charged over $ When I immediately called to complain, I was told I could only cancel the tickets if I paid a $fee Eventually, the lowered that fee to $ I am not going to pay $to cancel a transaction that was made fraudulentlyI was also told that they had a screenshot of my computer at the time I confirmed the transaction which is absurd Their website does not have the ability to take a screenshot of my computer
On, Tuesday, May 24, at 4:PM, I made roundtrip flight reservations for four with JustFly.comJustfly Booking number 012-604-We were flying from Charlotte, North Carolina to New York, NY (*** ***)We were leaving Charlotte on Thursday, June 23, The cost for each flight was $$was charged to my *** card for these ticketsReservations were cancelled on Tuesday, May 24, at 7:PMI was told that the monies would be refunded by to my *** card within ten business days; however, I received my credit card statement on June 6, and those charges were still on my billI called Justfly on June 6, I explained to the CSR I spoke with the issueShe asked that I take a picture of my bill with my phone and sent it to the verification email address she providedI did that and I asked that someone let me know that they had received my emailI did not get a responseI called the number provided on the cancellation receipt today, J
I purchased the wrong flight from them and called within minutesPart of my purchase was extra for extended cancellations and I paid $for thisOnce I called to cancel, I was told there was a cancellation fee of $for my $purchaseI said I know it was my fault on the wrong flight, but I purchased the cancellation feeWas then told it was with a another company and nothing they can doI said I purchased this as it was a simple line saying $more any reason cancellationWas then told it did not matter
I originally called Justfly April 20th, because I was reviewing my credit card statement and saw a credit back on my card for $When I contacted Justfly to confirm my flight April 20th, the CSR confirmed my flightI asked her to check to make sureAfter numerous 3-mins holds she kept sayingshe came back and told me my flight was cancelledShe asked me had I called in to cancel, which II didn't After another lengthy 3-minute delay, she said *** *** cancelled my flight and to contact themI asked to speak to a supervisor because the representative said thete was a schedule change which caused this cancellationI couldnt undetstand why they couldnt contact me in February when the schedule change happened to notify meThey then proceed to say since the flight I had already purchased was refunded, I'll need to purchase another ticketI m upaet because I wasnt notified my ticket was refundedBecause I have a party of ladies traveling with me on the same flight,
Justfly*** has refused to pay a refund they owe me from over a year and a half ago for a trip I booked that I had to cancelThey charged me for a refund, confirmed the refund in writingI have called them nearly a dozen times in the last year and a half and each time they have a new excuse or someone else to blame or reason to delay delivery of the refund and now they are simply hanging up on me when I call