My daughter selected her seat assingment, and was charged $for the seat, which is ridiculous, since I paid over $for the ticket! I have NEVER been charged for a seat assignment whenever I have flown on an airlineTheir response was "she selected a seat assignment." If she hadn't, she might not have gotten on the flight! This is just wrong! I'm furious that my credit card was charged for that amount, which means the same thing is going to happen on the return!
We book our airline tickets with them in January for our trip to Los Cabos Mexico in April Since January we had several different flight times leaving Mexico....had to call Justfly and the people they have working for them was hard to understand (must live in India) and the last time we talked to them was the week before we were to leave and was told that we needed to call Delta Airlines (that is who we were flying back to the states from Mexico with) to find out flight number and time of leaving So, we had our itinerary paper from when we booked in January and the day we were to leave (April 29th) we went to the airport and gave our Confirmation number to the agent and she said it said we were flying out of San Jose California airport!!!!! NOT there at San Jose Del Cabo airport!!!!! She and another agent worked for about minutes to get us on a Delta flight out of the Mexico airport!!! Never, ever, will we use Justfly again!!!
Please, just stay awayI Booked a flight for November,3rd from Kansas City to West Palm Beach, returning on Nov,5thAfter paying for the flight and receiving a conformation message, I noticed the dates were different from the initial dates I had previously selectedI immediately contacted customer service to inform them of the error and was told that the error was on my endI then asked to speak with and was forwarded to a supervisor in an attempt to resolve what I thought was a simple and easy to fix computer errorI was inform by the supervisor that the error was on my end, and that I would have to pay a $dollar cancellation fee and from there re-book the flightI guess I should have read over the reviews before using this company, because after reading them I can see that I am not the only one this has happened toI really think they are using this process to squeeze and extra buck out of customersI will never do business with this company ever again and I advice anyone who's thinking thinking about using them to please stay away, they are rip offs!
I booked a flight for my husband and I to travel to *** ***Since there has been a change in the health of our caregiver, we have to bring the two kids (years old and year old)We understand that cancelling the flight for two and booking the flight for four would incur a cancellation feeHowever, what the booking company has decided was that we cannot apply the credit to the new booking because its new peopleThat makes absolutely no senseTwo out of the four people are the same (my husband and I)And, a booking for three people would cost $but for four people would cost $This make absolutely no senseWe just want to book and get the cheapest flight as well as have our credit apply to our new booking
Dear Revdex.com, I purchased through justfly.com round trip flight from JFK to Barcelona on December 26th that is on the carrier Air berlinAir berlin closed in August and justfly*** had knowledge of that information well beforehandJustfly realize that all tickets would be voided but failed to contact me before my trip to let me know that I can no longer use those ticketsI arrived at the airport only to learn that I cannot fly and had to buy last minute tickets at the airport to get to Madrid on a different airlineI therefore not only lost the price of the ticket, but had to pay additional money for new expensive tickets that flew into the wrong destination (Madrid), since there were no flights going into BarcelonaI had originally booked roundtrip vuweling flight from Barcelona to Madrid on Jan 27th, but because I was already flying to Madrid, I had to book the reverse trip of going from Madrid to Barcelona (as I am now flying in and out of Madrid instead of Barcelona)Therefor
I called customer service because my flight through Delta was rebooked twiceI spoke to a customer service agent with Delta...I asked if I would be able to get money back or compensation she told me yes since the de lays were due to mechanical issuesShe then told me to contact Just fly to initiate it since I booked through themI Called just fly- waited over an hour before anyone answeredI explained the situation and the rep I spoje to kept saying there was no way Delta told me that,basically saying I was lyingShe said my flight was already rebooked so I shouldnt be asking for anything else...every time I told her what Delta told me , she would not listen.She placed me on hold times to do who knows what...at some point she told me she was calling Delta and when she came back said she talked to her help desk instead of what she told me She also told me she did not care about my situationOver all,horrible customer service experience with just fly
My name is *** **My booking number is ***I purchased a round trip flight ticket from SFO to Yangon, Myanmar from justfly***However, when I reached to Singapore Changi International airport, I wasn't able to get on my connecting flight to YangonThe crew mentioned that justfly have canceled my connecting flight and they requested another paymentI then tried to contact justfly by calling their number, but they put me on hold and they weren't able to solve the issueSo I ended up paying for the connecting flight fee from Singapore to Yangon, MyanmarAfter I got back to United States and trying to get my refund, jusfly keep delaying to give me my money backThis is very unethical behavior and I would like to report this as a fraud
I purchased tickets from Salt Lake City to Honolulu for Sept 20-We were unable to make the trip and cancelled leaving a justfly credit of first reported then when I signed in to re-book the flight the travel credit said $now after three very long (over an hour each call) attempts to re-book have been told our credit is But even after checking more than combinations of flights and dates they say they cant get us flight for less than another
Be aware of this flight site the customer service is the worst you will be charged on your credit card after almost a year purchasing a ticket still got to my credit card and take money still trying to resolve the issue they will not hel
I have a booking confirmation reference * *** on sep.10,for Adults for $with CSA Travel Protection from nov.10,to Jan.17,with justfly*** them on sep.14,I the send and e-mail with a cancellation, and the same date I call the justfly*** at and try to resolve this matter with this company that try to offer another deal even more expensive that I not accepts, after more than hour that I was insisted to talk this matter with a the manager or supervisor or even another worker, I decided to complaints since they do not have the intensions of resolve this issue, Note that I call the air line who is Copa Airline and they tell me that is was Justly*** mistake on falling to perform my duties Please help *** tele***
I used *** to book tickets to Las VegasThey booked the tickets for myself and a female friendBoth tickets are made for malesNow the airline said they will not let us on the flight and they will not refund the ticketsSo I have two tickets for a flight that I can not go onThey also charged my credit card $for no reason and did not inform me of that cost
I booked a flight using this websiteI realized they made an error on the departure date for one of my flights which cost about $one wayWhen I called to notify them of the error two weeks before I was scheduled for my flight, they informed me that I would have to pay $for an error THEY made, on top of rebooking my flightI asked for a refund, because as a struggling college student, I do not have disposable income to book flights left and right, especially for an error THEY madeThen, I had another issue where they charged my card $for an unauthorized transaction, which was a flight I did not take
It would give zero star if possibleThis is a HORRIBLE company Do NOT book with them We were planning our trip for NZ and looking for a flight from Auckland to QueenstownWe found one for $one way on *** through the JustFl*** website and it looked like a good deal at the time(However, the checkout process was also confusing because above on the check out side it said "round trip" but on the selected ticket itself it said "one-way so I clicked to purchase) They charged us $and within minutes of booking my husband found out that the same ticket one-way on *** for $70per person They charged us the cost of two round-trip tickets Immediately called JustFly and explained the situation (again this was in less than five minutes of booking) and found out that not only are all sales final, but they would not honor the cost of the actual flight by lowering it to $per person To cancel the flight would be a $cancellation fee per person (so they won't lower to the actual cost of the flight but they refund us to that amount) The customer service lady finally offered us a one-time (since it was our first-and last-booking) reduction of the cancellation fee to $25/person ($total) We took that and cancelled our flight since it would still be cheaper that way if we purchase direct through the airline (***)This all took place within minutes of booking Do NOT book through them for any flights in NZ
I recently booked a one-way flight from Milwaukee to Denver for two people for Sunday November 27thThe day after ThanksgivingI used JustFly.com by finding them on Kayak because they had the cheapest flight by farThe cost of both tickets was $I booked the ticket, and received a confirmation email from JustFlyAnd then a mere hour later I received an email from them saying my ticket had been cancelled and they gave a list of possible reasons and to call themI called their 1-number ***, was on hold for TWO HOURS while the automated message continued to say my expected wait time was over minutesEventually I had to hang up because I had stuff to doI then went BACK to Kayak to re-book another one-way ticketAt this point all cheap Milwaukee flights were being routed though Chicago anyways, so I booked a ticket to leave from O'HareThe cheapest ticket on Kayak, out of all airlines and departure times was $I have attached all relevant screenshot
Due to recent earthquakes, I was forced to cancel two plane tickets to Mexico City for the last weekend of September A friend and I were going to visit her home but her parents advised us not to come because of how bad things wereI called Justfly and talked to them about my situation and I was told that if I cancelled, It would cost me an additional $($per ticket) because I would be filing and a claimThey also told me that the claim would reimburse me for this feeUnfortunately, my claim was denied by the insurance company and now I'm down not only the $for the tickets but an extra $on top of thatI called Justfly just a few moments ago and they said that the they would not refund me the cancellation feeI asked for a supervisor for further explanation and she explained that they don't issue refunds and it's at the customers own risk to file a claimI explained to her that this was the first time I had heard this and that I was advised by a justly to proce
My experience with this company was completely awful from start until finishFirst their site says you can make any changes for free within hours I tried to make a change within minutes and was told I could not and if I did I would have to pay a fee of one hundred plus dollars when I mentioned what their policy says online the manager told me it was Nothing he could doThe day before my flight my flight time changed (which I’m aware happens sometimes) when I called just fly to explain to them I was flying with my younger brother & we could not be separated they told me “well we sent you an email it’s your responsibility to to call us if you’re not happy with the change” no customers service just rude and nasty I spoke with an individual by the name of *** when I asked to speak with her manager she told me “they’re just going to tell you the same thing” she then told me it’ll be a moment before I speak with a manager following by putting me on hold for about three minutesShe then got back on the line and said no supervisor would be available for as they were all “busy on other important calls” I told her I didn’t mind waitingShe placed me on hold for one minute and then hung up the phoneNo one from the company called me back about my complaintI warn all don’t use their site Lucky for me I was able to contact the airline and explain to them what happened and a nice gentleman fixed my flight for meThe deals were much better going through the airline also when I found out after making a purchaseLesson learned This experience is from November
WARNING: Stay far, far way from JUSTFLY***! I purchased my airline travel through justfly***My itinerary included a flight from Cancun, Mexico to Atlanta, Georgia on the final leg of my travelsNote that I was traveling with my family, which includes a year old and a year oldWhen we tried to cheat Aeromexico (as supposedly arranged by justfly***), I was told that Aeromexico has NO flights to Atlanta, GeorgiaSo, my family and I were left stranded in a foreign country with no means of travel home -- travel for which I had previously paid thousands of dollars! To our great fortune, a very kind gentleman from Delta Airlines helped us to find a way homeOtherwise, we would still be sitting in the Cancun airport trying to find a means of returnI will NEVER, EVER use justfly*** againAlso, this company lists discounted ticket prices that cannot be purchased(Trust meI tried multiple times, only to have the transaction NOT go through.) Again, this company is not onl
I had made a air/ car travel package purchase through Justfly***, in November, for travels in March to Miami, FloridaThe car rental agency that received the monies from my credit card was named Cartrawler***Upon arrival I learned that my car was reserved for 10:a.m., but my flight arrival was 1:p.mAs a result of this, they cancelled my reservation, and I no longer had a car rental, for my day vacation in Florida
I booked a fly on July for my family and I (people including kids and infant) departure December 24th, and return on January 26th, We spent over $5,and due to work, my husband had to change his departure date to January 4th, 2018, but we were to return together the same dayThe problem is that, early in November we call Justfly and found that my flight (San francisco- washington) had been cancelled and I was not informedI tried to get that resolved, but they told me that I will have to choose another day or get my money refundedFrom that day, I called them everyday for over a month, but they did not change their positionSo, as we were getting close to the evens (our wedding and our kids baptism) we were travelling for in Cameroon, we decided to get our money refunded including for my husband also, so that we can book another flight from a different companyTherefore, on Monday December 4th, at 4:00am, I called Justfly and requested refund for all
I booked a total of four one way tickets from San Luis Obispo, CA to Seattle, WA (for a vacation in July 2017) and then four tickets back to San Luis Obispo from SeattleI booked them on 2/12/around 7:pmI checked my email on 2/13/at 6:am (not quite hours later)to see if I had conformation and the e-tickets for my flightsI noticed on two of the tickets (return flight from Seattle to San Luis) two of the passengers middle names were wrongI called Just fly*** and asked to have the middle names changed to the correct ones (the middle names belonged to other passengers who also bought tickets-not sure how that happened in the first place)I was told they would have to charge me $a ticket to change the middle name or cancel the flight and re-purchase with the correct middle namesI told them I wasn't going to do thatJust Fly told me to call Alaska Airlines (the airline we were flying) and they would change the namesAlaska Airlines told me they were not able to
My daughter selected her seat assingment, and was charged $for the seat, which is ridiculous, since I paid over $for the ticket! I have NEVER been charged for a seat assignment whenever I have flown on an airlineTheir response was "she selected a seat assignment." If she hadn't, she might not have gotten on the flight! This is just wrong! I'm furious that my credit card was charged for that amount, which means the same thing is going to happen on the return!
We book our airline tickets with them in January for our trip to Los Cabos Mexico in April Since January we had several different flight times leaving Mexico....had to call Justfly and the people they have working for them was hard to understand (must live in India) and the last time we talked to them was the week before we were to leave and was told that we needed to call Delta Airlines (that is who we were flying back to the states from Mexico with) to find out flight number and time of leaving So, we had our itinerary paper from when we booked in January and the day we were to leave (April 29th) we went to the airport and gave our Confirmation number to the agent and she said it said we were flying out of San Jose California airport!!!!! NOT there at San Jose Del Cabo airport!!!!! She and another agent worked for about minutes to get us on a Delta flight out of the Mexico airport!!! Never, ever, will we use Justfly again!!!
Please, just stay awayI Booked a flight for November,3rd from Kansas City to West Palm Beach, returning on Nov,5thAfter paying for the flight and receiving a conformation message, I noticed the dates were different from the initial dates I had previously selectedI immediately contacted customer service to inform them of the error and was told that the error was on my endI then asked to speak with and was forwarded to a supervisor in an attempt to resolve what I thought was a simple and easy to fix computer errorI was inform by the supervisor that the error was on my end, and that I would have to pay a $dollar cancellation fee and from there re-book the flightI guess I should have read over the reviews before using this company, because after reading them I can see that I am not the only one this has happened toI really think they are using this process to squeeze and extra buck out of customersI will never do business with this company ever again and I advice anyone who's thinking thinking about using them to please stay away, they are rip offs!
I booked a flight for my husband and I to travel to *** ***Since there has been a change in the health of our caregiver, we have to bring the two kids (years old and year old)We understand that cancelling the flight for two and booking the flight for four would incur a cancellation feeHowever, what the booking company has decided was that we cannot apply the credit to the new booking because its new peopleThat makes absolutely no senseTwo out of the four people are the same (my husband and I)And, a booking for three people would cost $but for four people would cost $This make absolutely no senseWe just want to book and get the cheapest flight as well as have our credit apply to our new booking
Dear Revdex.com, I purchased through justfly.com round trip flight from JFK to Barcelona on December 26th that is on the carrier Air berlinAir berlin closed in August and justfly*** had knowledge of that information well beforehandJustfly realize that all tickets would be voided but failed to contact me before my trip to let me know that I can no longer use those ticketsI arrived at the airport only to learn that I cannot fly and had to buy last minute tickets at the airport to get to Madrid on a different airlineI therefore not only lost the price of the ticket, but had to pay additional money for new expensive tickets that flew into the wrong destination (Madrid), since there were no flights going into BarcelonaI had originally booked roundtrip vuweling flight from Barcelona to Madrid on Jan 27th, but because I was already flying to Madrid, I had to book the reverse trip of going from Madrid to Barcelona (as I am now flying in and out of Madrid instead of Barcelona)Therefor
I called customer service because my flight through Delta was rebooked twiceI spoke to a customer service agent with Delta...I asked if I would be able to get money back or compensation she told me yes since the de lays were due to mechanical issuesShe then told me to contact Just fly to initiate it since I booked through themI Called just fly- waited over an hour before anyone answeredI explained the situation and the rep I spoje to kept saying there was no way Delta told me that,basically saying I was lyingShe said my flight was already rebooked so I shouldnt be asking for anything else...every time I told her what Delta told me , she would not listen.She placed me on hold times to do who knows what...at some point she told me she was calling Delta and when she came back said she talked to her help desk instead of what she told me She also told me she did not care about my situationOver all,horrible customer service experience with just fly
My name is *** **My booking number is ***I purchased a round trip flight ticket from SFO to Yangon, Myanmar from justfly***However, when I reached to Singapore Changi International airport, I wasn't able to get on my connecting flight to YangonThe crew mentioned that justfly have canceled my connecting flight and they requested another paymentI then tried to contact justfly by calling their number, but they put me on hold and they weren't able to solve the issueSo I ended up paying for the connecting flight fee from Singapore to Yangon, MyanmarAfter I got back to United States and trying to get my refund, jusfly keep delaying to give me my money backThis is very unethical behavior and I would like to report this as a fraud
I purchased tickets from Salt Lake City to Honolulu for Sept 20-We were unable to make the trip and cancelled leaving a justfly credit of first reported then when I signed in to re-book the flight the travel credit said $now after three very long (over an hour each call) attempts to re-book have been told our credit is But even after checking more than combinations of flights and dates they say they cant get us flight for less than another
Be aware of this flight site the customer service is the worst you will be charged on your credit card after almost a year purchasing a ticket still got to my credit card and take money still trying to resolve the issue they will not hel
I have a booking confirmation reference * *** on sep.10,for Adults for $with CSA Travel Protection from nov.10,to Jan.17,with justfly*** them on sep.14,I the send and e-mail with a cancellation, and the same date I call the justfly*** at and try to resolve this matter with this company that try to offer another deal even more expensive that I not accepts, after more than hour that I was insisted to talk this matter with a the manager or supervisor or even another worker, I decided to complaints since they do not have the intensions of resolve this issue, Note that I call the air line who is Copa Airline and they tell me that is was Justly*** mistake on falling to perform my duties Please help *** tele***
I used *** to book tickets to Las VegasThey booked the tickets for myself and a female friendBoth tickets are made for malesNow the airline said they will not let us on the flight and they will not refund the ticketsSo I have two tickets for a flight that I can not go onThey also charged my credit card $for no reason and did not inform me of that cost
I booked a flight using this websiteI realized they made an error on the departure date for one of my flights which cost about $one wayWhen I called to notify them of the error two weeks before I was scheduled for my flight, they informed me that I would have to pay $for an error THEY made, on top of rebooking my flightI asked for a refund, because as a struggling college student, I do not have disposable income to book flights left and right, especially for an error THEY madeThen, I had another issue where they charged my card $for an unauthorized transaction, which was a flight I did not take
It would give zero star if possibleThis is a HORRIBLE company Do NOT book with them We were planning our trip for NZ and looking for a flight from Auckland to QueenstownWe found one for $one way on *** through the JustFl*** website and it looked like a good deal at the time(However, the checkout process was also confusing because above on the check out side it said "round trip" but on the selected ticket itself it said "one-way so I clicked to purchase) They charged us $and within minutes of booking my husband found out that the same ticket one-way on *** for $70per person They charged us the cost of two round-trip tickets Immediately called JustFly and explained the situation (again this was in less than five minutes of booking) and found out that not only are all sales final, but they would not honor the cost of the actual flight by lowering it to $per person To cancel the flight would be a $cancellation fee per person (so they won't lower to the actual cost of the flight but they refund us to that amount) The customer service lady finally offered us a one-time (since it was our first-and last-booking) reduction of the cancellation fee to $25/person ($total) We took that and cancelled our flight since it would still be cheaper that way if we purchase direct through the airline (***)This all took place within minutes of booking Do NOT book through them for any flights in NZ
I recently booked a one-way flight from Milwaukee to Denver for two people for Sunday November 27thThe day after ThanksgivingI used JustFly.com by finding them on Kayak because they had the cheapest flight by farThe cost of both tickets was $I booked the ticket, and received a confirmation email from JustFlyAnd then a mere hour later I received an email from them saying my ticket had been cancelled and they gave a list of possible reasons and to call themI called their 1-number ***, was on hold for TWO HOURS while the automated message continued to say my expected wait time was over minutesEventually I had to hang up because I had stuff to doI then went BACK to Kayak to re-book another one-way ticketAt this point all cheap Milwaukee flights were being routed though Chicago anyways, so I booked a ticket to leave from O'HareThe cheapest ticket on Kayak, out of all airlines and departure times was $I have attached all relevant screenshot
Due to recent earthquakes, I was forced to cancel two plane tickets to Mexico City for the last weekend of September A friend and I were going to visit her home but her parents advised us not to come because of how bad things wereI called Justfly and talked to them about my situation and I was told that if I cancelled, It would cost me an additional $($per ticket) because I would be filing and a claimThey also told me that the claim would reimburse me for this feeUnfortunately, my claim was denied by the insurance company and now I'm down not only the $for the tickets but an extra $on top of thatI called Justfly just a few moments ago and they said that the they would not refund me the cancellation feeI asked for a supervisor for further explanation and she explained that they don't issue refunds and it's at the customers own risk to file a claimI explained to her that this was the first time I had heard this and that I was advised by a justly to proce
My experience with this company was completely awful from start until finishFirst their site says you can make any changes for free within hours I tried to make a change within minutes and was told I could not and if I did I would have to pay a fee of one hundred plus dollars when I mentioned what their policy says online the manager told me it was Nothing he could doThe day before my flight my flight time changed (which I’m aware happens sometimes) when I called just fly to explain to them I was flying with my younger brother & we could not be separated they told me “well we sent you an email it’s your responsibility to to call us if you’re not happy with the change” no customers service just rude and nasty I spoke with an individual by the name of *** when I asked to speak with her manager she told me “they’re just going to tell you the same thing” she then told me it’ll be a moment before I speak with a manager following by putting me on hold for about three minutesShe then got back on the line and said no supervisor would be available for as they were all “busy on other important calls” I told her I didn’t mind waitingShe placed me on hold for one minute and then hung up the phoneNo one from the company called me back about my complaintI warn all don’t use their site Lucky for me I was able to contact the airline and explain to them what happened and a nice gentleman fixed my flight for meThe deals were much better going through the airline also when I found out after making a purchaseLesson learned This experience is from November
WARNING: Stay far, far way from JUSTFLY***! I purchased my airline travel through justfly***My itinerary included a flight from Cancun, Mexico to Atlanta, Georgia on the final leg of my travelsNote that I was traveling with my family, which includes a year old and a year oldWhen we tried to cheat Aeromexico (as supposedly arranged by justfly***), I was told that Aeromexico has NO flights to Atlanta, GeorgiaSo, my family and I were left stranded in a foreign country with no means of travel home -- travel for which I had previously paid thousands of dollars! To our great fortune, a very kind gentleman from Delta Airlines helped us to find a way homeOtherwise, we would still be sitting in the Cancun airport trying to find a means of returnI will NEVER, EVER use justfly*** againAlso, this company lists discounted ticket prices that cannot be purchased(Trust meI tried multiple times, only to have the transaction NOT go through.) Again, this company is not onl
I had made a air/ car travel package purchase through Justfly***, in November, for travels in March to Miami, FloridaThe car rental agency that received the monies from my credit card was named Cartrawler***Upon arrival I learned that my car was reserved for 10:a.m., but my flight arrival was 1:p.mAs a result of this, they cancelled my reservation, and I no longer had a car rental, for my day vacation in Florida
I booked a fly on July for my family and I (people including kids and infant) departure December 24th, and return on January 26th, We spent over $5,and due to work, my husband had to change his departure date to January 4th, 2018, but we were to return together the same dayThe problem is that, early in November we call Justfly and found that my flight (San francisco- washington) had been cancelled and I was not informedI tried to get that resolved, but they told me that I will have to choose another day or get my money refundedFrom that day, I called them everyday for over a month, but they did not change their positionSo, as we were getting close to the evens (our wedding and our kids baptism) we were travelling for in Cameroon, we decided to get our money refunded including for my husband also, so that we can book another flight from a different companyTherefore, on Monday December 4th, at 4:00am, I called Justfly and requested refund for all
I booked a total of four one way tickets from San Luis Obispo, CA to Seattle, WA (for a vacation in July 2017) and then four tickets back to San Luis Obispo from SeattleI booked them on 2/12/around 7:pmI checked my email on 2/13/at 6:am (not quite hours later)to see if I had conformation and the e-tickets for my flightsI noticed on two of the tickets (return flight from Seattle to San Luis) two of the passengers middle names were wrongI called Just fly*** and asked to have the middle names changed to the correct ones (the middle names belonged to other passengers who also bought tickets-not sure how that happened in the first place)I was told they would have to charge me $a ticket to change the middle name or cancel the flight and re-purchase with the correct middle namesI told them I wasn't going to do thatJust Fly told me to call Alaska Airlines (the airline we were flying) and they would change the namesAlaska Airlines told me they were not able to