We have been dealing with Just Fly for two months in trying to cancel our tripBritish Airways says our flight can be cancelled without fees, but JustFly.com has not contaced themOne of our passengers passed away April 14th and dealing with this company has been beyond stressfulThey are untrustworthy, have giving
TERRIBLE COMPANY DO NOT USE THEM AT ALL COSTI had my share of issues with this Justfly, but this one pushed me to the edge I purchased a ticket few days later I realized that the middle was entered twice and there was no last nameI checked my justly profile and email confirmation that I received from them they all have correct informationI called the conversation went nowhere I was transferred to a supervisor by name of ***He was a disasterHe asked me to email him the confirmation email that shows the correct name I did, after he received the email instead of accepting and fix the simple issue of middle name appearing twice on the ticket he just made a new excuse and said the information I sent to not an email from Justfly, interestingly, the whole email a mail header and signature from justfly mail servers It was complete ridiculers excuse, this company couldn’t fix a very simple system issue until they get paid $If I had a name change due to life changes such as marriage or divorce etc., I would understandBut this was clearly a database error or browser issuesIT’S TECHNOLOGYRegardless of what it was this should have been a simple fix I then called *** Airline and TSA which they were able to offer a resolutionThey also couldn’t believe how wouldn’t justly fix their own technical issue unless the customer paysAdditional, In a separate case the agents at Justfly has a very nasty habit of putting the customers on long mute holdI had another issue which I called another supervisor put me on 2hr hold on Dec at around pmI took the screenshot of my phone and I will be posting it on *** and *** as well so people can see how Justfly workRegardless, of how the issue was originated, is clearly a mistake where middle name and last name is the same, to retain customer and customer satisfaction strategy, it should have been in their best interest to correct this errorAs IT WAS NOT A NAME CHANGEIf this company continue to run this way, they will for sure run out of businessThere have terrible reviews all over the internet, ***, consumerreport Revdex.com to name a fewMY ADVISE DO NOT USE JUSTFLYPLEASE STAY AWAY FROM THEM
This website service has been charging me $per month since June I called customer service and after the 3rd phone number finally talked to a personThey said it was for an exclusive travel club that was attached to one of my reservationsI did not agree to this although they stated when I booked I didShame on me for just noticing this charge every month since June This is absolutely ridiculous they would set up a reoccurring charge for an emailThis needs to stop, I want a refund, and they need to change this business practiceLucky for them it’s near impossible to actually talk to a person in customer service
I Flew out of state to see a doctor thought it did not go as planI went on justfly to purchase a return ticket from Boston to Miami and when I get on the page the advertisement of the ticket was $and some centsI picked that oneAnd later when I went to use my card to purchase something to eatI find out that the justfly left me with no pennies left because instead of billing $they pulled $out of my bank card and it was all I hadI spend hours talking to them on the phone giving me different scenarios of the matterAt one point they told me I had not ticket reservation and I asked how was that possible because I did get a charge on my account from American Airline and who stole it then if I had no bookingI later in the morning when opened asked the front desk Spanish receptionist whom told me that she did not find a reservation eitherLater, I went thru all my emails again and picked up a reservation number from an email that stated that it was incompleted and neede
The company charged for the insurance for my flight but next day decided not to buy it because "price went up"They claim they send me an email but I don't have oneI called days after and they said that I have to pay moreI have paid moreNow the insurance company refused to pay because of the later policy date
I booked plane tickets through them over the phoneI spelled out our names and the spelled them back correctlyThey never sent a confirmation email so I called them to send itOnce I received the email I noticed that they had left a letter out of my husbands nameI called to have them correct itThey asked me to send a picture of his ID to verify the correctionI sent the email and never heard anything backI assumed everything was fixed but a few weeks later I thought I should call to double checkI called and they said they had received the email with the picture ID but I never called back so they didn't change it (never knew I needed to call back)I had to resend the picture ID different times because they claimed they couldn't view the pictureI spent over hours on the phone on different phone calls trying to get the name changedI finally got it changed with the departing flight (after they connected me directly to the airline) but they never changed the returning
I made a reservation from Charlotte to Paris with JustflyThe airline (American) cancelled the flight from Charlotte to ATLJustfly did not inform me of this changeI called to change the flight for other reasons and was told that the flight was CLT->ATL; ATL->CDG and returning CDG->ATLThat meant that despite my written reservation saying that I departed from and returned to CLT, I had a ticket (according to Just Fly) of ATL-CDG round tripI asked to cancel and she said if I did so I would lose all but $of each of the ticketsLater, she realized that the flight was incorrect (Not round trip form CLT and that the airline cancelled the CLT leg of the flight) and she told me instead that I would receive a full refund in 6-weeksShe asked if I wanted to rebook or cancelI did not feel comfortable rebooking through Justfly so I said cancel and she confirmed I would receive a refund of about $(full refund for tickets, less seat upgrade and travel insuranceI
I contacted justfly*** because we were unable to utilize the airline tickets we had purchased through them because of medical reasons and was told to submit a letter in writing from the doctor to request a refund which I didI called additional times, each time for an hour until I was finally able to speak to a supervisorIf I don't show up for the flight, I would be charged $pp per airline which would be more than the value of the ticketIf I requested a credit for a future trip, I was told I would be charged a fee of $pp in addition to a re-booking fee of $pp per airline though I could use these new tickets for a year at whatever higher price would be applicableI find this policy unacceptable given the medical situation that we are not able to travel (in addition to the medical costs we are incurring)Some recognition of this should be givenI would not recommend this customer service where I was not able to speak to a supervisor, even though I was promised th
I booked a flight with Justfly to go to Puerto Rico on November 11th to November 14th booking number***)Unbeknownst to me a hurricane severely hit the island shortly after my bookingI recently got in contact with Justfly for a complete refund of my booking and was told by one of their agents that they would refund my entire payment of $plus change within daysSeveral days passed and I recieve a phone call from Justfly stating their rep made a mistake in telling me I would get a complete refund because they can not get my money back from the airlineI informed them that I purchased my tickets through their agency not the airlines and this was not my problemThey refuse to refund my money and are giving me the run aroundPlease assist me with this issueIf any further information is needed please feel free to call meMy phone number is ***Thank you
I was advertised flights for $508, but was charged over $ When I immediately called to complain, I was told I could only cancel the tickets if I paid a $fee Eventually, the lowered that fee to $ I am not going to pay $to cancel a transaction that was made fraudulentlyI was also told that they had a screenshot of my computer at the time I confirmed the transaction which is absurd Their website does not have the ability to take a screenshot of my computer
On, Tuesday, May 24, at 4:PM, I made roundtrip flight reservations for four with JustFly.comJustfly Booking number 012-604-We were flying from Charlotte, North Carolina to New York, NY (*** ***)We were leaving Charlotte on Thursday, June 23, The cost for each flight was $$was charged to my *** card for these ticketsReservations were cancelled on Tuesday, May 24, at 7:PMI was told that the monies would be refunded by to my *** card within ten business days; however, I received my credit card statement on June 6, and those charges were still on my billI called Justfly on June 6, I explained to the CSR I spoke with the issueShe asked that I take a picture of my bill with my phone and sent it to the verification email address she providedI did that and I asked that someone let me know that they had received my emailI did not get a responseI called the number provided on the cancellation receipt today, J
I purchased the wrong flight from them and called within minutesPart of my purchase was extra for extended cancellations and I paid $for thisOnce I called to cancel, I was told there was a cancellation fee of $for my $purchaseI said I know it was my fault on the wrong flight, but I purchased the cancellation feeWas then told it was with a another company and nothing they can doI said I purchased this as it was a simple line saying $more any reason cancellationWas then told it did not matter
I originally called Justfly April 20th, because I was reviewing my credit card statement and saw a credit back on my card for $When I contacted Justfly to confirm my flight April 20th, the CSR confirmed my flightI asked her to check to make sureAfter numerous 3-mins holds she kept sayingshe came back and told me my flight was cancelledShe asked me had I called in to cancel, which II didn't After another lengthy 3-minute delay, she said *** *** cancelled my flight and to contact themI asked to speak to a supervisor because the representative said thete was a schedule change which caused this cancellationI couldnt undetstand why they couldnt contact me in February when the schedule change happened to notify meThey then proceed to say since the flight I had already purchased was refunded, I'll need to purchase another ticketI m upaet because I wasnt notified my ticket was refundedBecause I have a party of ladies traveling with me on the same flight,
Justfly*** has refused to pay a refund they owe me from over a year and a half ago for a trip I booked that I had to cancelThey charged me for a refund, confirmed the refund in writingI have called them nearly a dozen times in the last year and a half and each time they have a new excuse or someone else to blame or reason to delay delivery of the refund and now they are simply hanging up on me when I call
I booked from justfly*** and did receive an email stating my tickets were being processed only to receive a second email that my card/debit was not going through and bank had put a hold on itI tried to give them a different card to avoid tickets from being cancelled as the price had already risenThe representative would not allow me to do that for whatever reasonI called on different occasions with the same answer that the tickets were being processeddays later I get an email stating my transaction was cancelledI called back the representative was of no help when I asked to speak to the supervisor she denied me the opportunity stating the supervisor was very busy and would be a long holdI told her I would waitminutes went by the supervisor came on the lineHe said there was nothing he could do, he couldnt honor the price or make adjustmentsOn my bank end it showed that funds were taken he daid those charges would drop offIts now days later and im still waiting for the return of my money into my account.Terrible company, terrible customer serviceWish I would have checked them out on the Revdex.com website first!
When I Purchased the ticket it said it was going to cost me and when they charged I noticed in my bank statement that it charged me I called and they said that they can increase their price whenever they want, which is completely wrong because the costumer should be able to either accept or deny the increased priceThis is completely wrong and they are committing fraud by charging you $dollars to cancel a flight that you did not agree to pay at that priceThey didn't even asked if I was ok to pay for the new price - they just chargedWhat if it would have been 500$ more? Am I supposed to just be ok with it? And Jason, the supervisor, was no help at all
I have been having kidney issues hours after I purchased ticket I was informed I could not flyWhen I called before the hours was up, they told me they could not find my account and so they couldn't refund me ke cancel my accountNow they are saying I never calledThey hang up on me and refuse to get me to supervisors when asked if takes me asking timesThey refuse to help me and lie about there cancellation policy I want my money back
BUYER BEWARE! Do not use Justfly.com to book a travel reservation They are completely unethical in their business practices and there is absolutely no customer service My husband and myself had to cancel our trip to Nashville due to both of us being ill at the same time and under Doctor's orders not to travel Justfly.com said they could only give us site credit and not a full refund and the charge to do that would be $per person We refused to pay the $per perdom and the representative then told me that he would not cancel our reservation Long story short, we are having to file a claim with our travel insurance company to try to get reimbursed...all while being very ill
Due to a medical issue, I needed to reschedule a departure date with Justfly*** on a *** flight for myself and my sonI called to reschedule the departure date and sent in appropriate medical note as to the reason whyI was charged a fee until the note was reviewed and was in fact reimbursed for that chargeHowever, I was charged a ridiculous amount of money to in fact reschedule the date because they said the price was higherI paid itA day later I get a call from a supervisor at Justfly informing me that I needed to pay more money for that date and they were not able to book the departure date I already paid for the day or two days beforeI told the supervisor that was outrageous and I was not paid hundreds more! I told her that was their mistake, I needed to make arrangements to leave and they were not able to change my departure date as we agreed so I wanted a refundShe informed me that *** needed to approve the medical note before they could offer me a refund
I made a flight reservation with *** for people in the travel party One last name was incorrectI've since made or more calls, and wasted 8+ hours trying to get a last name corrected in my travel partyI'm flying to ChinaThe airline is China EasternJustFly, via China Eastern, is requiring a Chinese bank credit card to make the name changeI bought the tickets using a Bank of America (USA) credit cardJustFly is a travel agency that is not helping to resolve this matter How am I supposed to get my hands on a Chinese bank credit card in order to make a name change??? I would like to 1) submit a complaint2) submit some sort of transaction where I can possibly get JustFly to have some ownership in the resolution of this problemI'm happy paying the $charge to get the name change ($is what China Eastern charges, but in Chinese currency) Don't use this travel agent It's not worth the $$ you may save using them
We have been dealing with Just Fly for two months in trying to cancel our tripBritish Airways says our flight can be cancelled without fees, but JustFly.com has not contaced themOne of our passengers passed away April 14th and dealing with this company has been beyond stressfulThey are untrustworthy, have giving
TERRIBLE COMPANY DO NOT USE THEM AT ALL COSTI had my share of issues with this Justfly, but this one pushed me to the edge I purchased a ticket few days later I realized that the middle was entered twice and there was no last nameI checked my justly profile and email confirmation that I received from them they all have correct informationI called the conversation went nowhere I was transferred to a supervisor by name of ***He was a disasterHe asked me to email him the confirmation email that shows the correct name I did, after he received the email instead of accepting and fix the simple issue of middle name appearing twice on the ticket he just made a new excuse and said the information I sent to not an email from Justfly, interestingly, the whole email a mail header and signature from justfly mail servers It was complete ridiculers excuse, this company couldn’t fix a very simple system issue until they get paid $If I had a name change due to life changes such as marriage or divorce etc., I would understandBut this was clearly a database error or browser issuesIT’S TECHNOLOGYRegardless of what it was this should have been a simple fix I then called *** Airline and TSA which they were able to offer a resolutionThey also couldn’t believe how wouldn’t justly fix their own technical issue unless the customer paysAdditional, In a separate case the agents at Justfly has a very nasty habit of putting the customers on long mute holdI had another issue which I called another supervisor put me on 2hr hold on Dec at around pmI took the screenshot of my phone and I will be posting it on *** and *** as well so people can see how Justfly workRegardless, of how the issue was originated, is clearly a mistake where middle name and last name is the same, to retain customer and customer satisfaction strategy, it should have been in their best interest to correct this errorAs IT WAS NOT A NAME CHANGEIf this company continue to run this way, they will for sure run out of businessThere have terrible reviews all over the internet, ***, consumerreport Revdex.com to name a fewMY ADVISE DO NOT USE JUSTFLYPLEASE STAY AWAY FROM THEM
This website service has been charging me $per month since June I called customer service and after the 3rd phone number finally talked to a personThey said it was for an exclusive travel club that was attached to one of my reservationsI did not agree to this although they stated when I booked I didShame on me for just noticing this charge every month since June This is absolutely ridiculous they would set up a reoccurring charge for an emailThis needs to stop, I want a refund, and they need to change this business practiceLucky for them it’s near impossible to actually talk to a person in customer service
I Flew out of state to see a doctor thought it did not go as planI went on justfly to purchase a return ticket from Boston to Miami and when I get on the page the advertisement of the ticket was $and some centsI picked that oneAnd later when I went to use my card to purchase something to eatI find out that the justfly left me with no pennies left because instead of billing $they pulled $out of my bank card and it was all I hadI spend hours talking to them on the phone giving me different scenarios of the matterAt one point they told me I had not ticket reservation and I asked how was that possible because I did get a charge on my account from American Airline and who stole it then if I had no bookingI later in the morning when opened asked the front desk Spanish receptionist whom told me that she did not find a reservation eitherLater, I went thru all my emails again and picked up a reservation number from an email that stated that it was incompleted and neede
The company charged for the insurance for my flight but next day decided not to buy it because "price went up"They claim they send me an email but I don't have oneI called days after and they said that I have to pay moreI have paid moreNow the insurance company refused to pay because of the later policy date
I booked plane tickets through them over the phoneI spelled out our names and the spelled them back correctlyThey never sent a confirmation email so I called them to send itOnce I received the email I noticed that they had left a letter out of my husbands nameI called to have them correct itThey asked me to send a picture of his ID to verify the correctionI sent the email and never heard anything backI assumed everything was fixed but a few weeks later I thought I should call to double checkI called and they said they had received the email with the picture ID but I never called back so they didn't change it (never knew I needed to call back)I had to resend the picture ID different times because they claimed they couldn't view the pictureI spent over hours on the phone on different phone calls trying to get the name changedI finally got it changed with the departing flight (after they connected me directly to the airline) but they never changed the returning
I made a reservation from Charlotte to Paris with JustflyThe airline (American) cancelled the flight from Charlotte to ATLJustfly did not inform me of this changeI called to change the flight for other reasons and was told that the flight was CLT->ATL; ATL->CDG and returning CDG->ATLThat meant that despite my written reservation saying that I departed from and returned to CLT, I had a ticket (according to Just Fly) of ATL-CDG round tripI asked to cancel and she said if I did so I would lose all but $of each of the ticketsLater, she realized that the flight was incorrect (Not round trip form CLT and that the airline cancelled the CLT leg of the flight) and she told me instead that I would receive a full refund in 6-weeksShe asked if I wanted to rebook or cancelI did not feel comfortable rebooking through Justfly so I said cancel and she confirmed I would receive a refund of about $(full refund for tickets, less seat upgrade and travel insuranceI
I contacted justfly*** because we were unable to utilize the airline tickets we had purchased through them because of medical reasons and was told to submit a letter in writing from the doctor to request a refund which I didI called additional times, each time for an hour until I was finally able to speak to a supervisorIf I don't show up for the flight, I would be charged $pp per airline which would be more than the value of the ticketIf I requested a credit for a future trip, I was told I would be charged a fee of $pp in addition to a re-booking fee of $pp per airline though I could use these new tickets for a year at whatever higher price would be applicableI find this policy unacceptable given the medical situation that we are not able to travel (in addition to the medical costs we are incurring)Some recognition of this should be givenI would not recommend this customer service where I was not able to speak to a supervisor, even though I was promised th
I booked a flight with Justfly to go to Puerto Rico on November 11th to November 14th booking number***)Unbeknownst to me a hurricane severely hit the island shortly after my bookingI recently got in contact with Justfly for a complete refund of my booking and was told by one of their agents that they would refund my entire payment of $plus change within daysSeveral days passed and I recieve a phone call from Justfly stating their rep made a mistake in telling me I would get a complete refund because they can not get my money back from the airlineI informed them that I purchased my tickets through their agency not the airlines and this was not my problemThey refuse to refund my money and are giving me the run aroundPlease assist me with this issueIf any further information is needed please feel free to call meMy phone number is ***Thank you
I was advertised flights for $508, but was charged over $ When I immediately called to complain, I was told I could only cancel the tickets if I paid a $fee Eventually, the lowered that fee to $ I am not going to pay $to cancel a transaction that was made fraudulentlyI was also told that they had a screenshot of my computer at the time I confirmed the transaction which is absurd Their website does not have the ability to take a screenshot of my computer
On, Tuesday, May 24, at 4:PM, I made roundtrip flight reservations for four with JustFly.comJustfly Booking number 012-604-We were flying from Charlotte, North Carolina to New York, NY (*** ***)We were leaving Charlotte on Thursday, June 23, The cost for each flight was $$was charged to my *** card for these ticketsReservations were cancelled on Tuesday, May 24, at 7:PMI was told that the monies would be refunded by to my *** card within ten business days; however, I received my credit card statement on June 6, and those charges were still on my billI called Justfly on June 6, I explained to the CSR I spoke with the issueShe asked that I take a picture of my bill with my phone and sent it to the verification email address she providedI did that and I asked that someone let me know that they had received my emailI did not get a responseI called the number provided on the cancellation receipt today, J
I purchased the wrong flight from them and called within minutesPart of my purchase was extra for extended cancellations and I paid $for thisOnce I called to cancel, I was told there was a cancellation fee of $for my $purchaseI said I know it was my fault on the wrong flight, but I purchased the cancellation feeWas then told it was with a another company and nothing they can doI said I purchased this as it was a simple line saying $more any reason cancellationWas then told it did not matter
I originally called Justfly April 20th, because I was reviewing my credit card statement and saw a credit back on my card for $When I contacted Justfly to confirm my flight April 20th, the CSR confirmed my flightI asked her to check to make sureAfter numerous 3-mins holds she kept sayingshe came back and told me my flight was cancelledShe asked me had I called in to cancel, which II didn't After another lengthy 3-minute delay, she said *** *** cancelled my flight and to contact themI asked to speak to a supervisor because the representative said thete was a schedule change which caused this cancellationI couldnt undetstand why they couldnt contact me in February when the schedule change happened to notify meThey then proceed to say since the flight I had already purchased was refunded, I'll need to purchase another ticketI m upaet because I wasnt notified my ticket was refundedBecause I have a party of ladies traveling with me on the same flight,
Justfly*** has refused to pay a refund they owe me from over a year and a half ago for a trip I booked that I had to cancelThey charged me for a refund, confirmed the refund in writingI have called them nearly a dozen times in the last year and a half and each time they have a new excuse or someone else to blame or reason to delay delivery of the refund and now they are simply hanging up on me when I call
I booked from justfly*** and did receive an email stating my tickets were being processed only to receive a second email that my card/debit was not going through and bank had put a hold on itI tried to give them a different card to avoid tickets from being cancelled as the price had already risenThe representative would not allow me to do that for whatever reasonI called on different occasions with the same answer that the tickets were being processeddays later I get an email stating my transaction was cancelledI called back the representative was of no help when I asked to speak to the supervisor she denied me the opportunity stating the supervisor was very busy and would be a long holdI told her I would waitminutes went by the supervisor came on the lineHe said there was nothing he could do, he couldnt honor the price or make adjustmentsOn my bank end it showed that funds were taken he daid those charges would drop offIts now days later and im still waiting for the return of my money into my account.Terrible company, terrible customer serviceWish I would have checked them out on the Revdex.com website first!
When I Purchased the ticket it said it was going to cost me and when they charged I noticed in my bank statement that it charged me I called and they said that they can increase their price whenever they want, which is completely wrong because the costumer should be able to either accept or deny the increased priceThis is completely wrong and they are committing fraud by charging you $dollars to cancel a flight that you did not agree to pay at that priceThey didn't even asked if I was ok to pay for the new price - they just chargedWhat if it would have been 500$ more? Am I supposed to just be ok with it? And Jason, the supervisor, was no help at all
I have been having kidney issues hours after I purchased ticket I was informed I could not flyWhen I called before the hours was up, they told me they could not find my account and so they couldn't refund me ke cancel my accountNow they are saying I never calledThey hang up on me and refuse to get me to supervisors when asked if takes me asking timesThey refuse to help me and lie about there cancellation policy I want my money back
BUYER BEWARE! Do not use Justfly.com to book a travel reservation They are completely unethical in their business practices and there is absolutely no customer service My husband and myself had to cancel our trip to Nashville due to both of us being ill at the same time and under Doctor's orders not to travel Justfly.com said they could only give us site credit and not a full refund and the charge to do that would be $per person We refused to pay the $per perdom and the representative then told me that he would not cancel our reservation Long story short, we are having to file a claim with our travel insurance company to try to get reimbursed...all while being very ill
Due to a medical issue, I needed to reschedule a departure date with Justfly*** on a *** flight for myself and my sonI called to reschedule the departure date and sent in appropriate medical note as to the reason whyI was charged a fee until the note was reviewed and was in fact reimbursed for that chargeHowever, I was charged a ridiculous amount of money to in fact reschedule the date because they said the price was higherI paid itA day later I get a call from a supervisor at Justfly informing me that I needed to pay more money for that date and they were not able to book the departure date I already paid for the day or two days beforeI told the supervisor that was outrageous and I was not paid hundreds more! I told her that was their mistake, I needed to make arrangements to leave and they were not able to change my departure date as we agreed so I wanted a refundShe informed me that *** needed to approve the medical note before they could offer me a refund
I made a flight reservation with *** for people in the travel party One last name was incorrectI've since made or more calls, and wasted 8+ hours trying to get a last name corrected in my travel partyI'm flying to ChinaThe airline is China EasternJustFly, via China Eastern, is requiring a Chinese bank credit card to make the name changeI bought the tickets using a Bank of America (USA) credit cardJustFly is a travel agency that is not helping to resolve this matter How am I supposed to get my hands on a Chinese bank credit card in order to make a name change??? I would like to 1) submit a complaint2) submit some sort of transaction where I can possibly get JustFly to have some ownership in the resolution of this problemI'm happy paying the $charge to get the name change ($is what China Eastern charges, but in Chinese currency) Don't use this travel agent It's not worth the $$ you may save using them