Back in mid-July when I was searching for tickets (for end of November) in *** the best option came up with JustFly*** So I bought tickets right away for little under $2,But in mid-October I wanted to change one ticket's return date & that's when every thing went down hillAt first they told me that they will help me find flights on the new dates as long as I pay the Fee and airline change of fares...I agreed to that and the new additional charge was little under $days later they called me back to let me know that there has been some problems that they didn't catch before and now I have to pay almost $1,100...which is by the way on top of what I originally paid in JulyAfter calling them several times back-and-forth I decided I will keep my original return date and use the original flight itineraryBut now the problem is they already let that one go EVEN before confirming my new itinerarySo now they were pushing me to pay them that $1,to book the new ticket on top of the $2,(with no refund) I paid in JulyFinally after calling them 18-times, one supervisor confirmed me on Oct that my old itinerary is back, everything is confirmed, they even emailed me my new e-ticket that dayMy flight is in days (early morning of 24th Nov), and last night when I called the airline people to make sure everything is ok with my ticket, they told me that there is problem with my ticket, the booking is not confirmed & therefore, no itinerary for my ticketSo I call back Justfly again and they told me that they had no idea! How can you have NO idea and a confirmed ticket becomes un-confirmed?! They told me to wait hours and then call them backAt this moment I have no idea what I am going to doBut I am also very disappointed that KAYAK is advertising/promoting such a bad travel agency...I do not think I will EVER do any business with JustFly or ***
Tried to book a flight with JustflyStarted with my return flight first as a single fllight(no return)When everything was booked I noticed on my itinerary that the dates were "flipped" consequently they booked my return trip the same day I was heading outCalled them within 10-minutes of the booking to inform them that the flight was booked incorrectly and I needed to change itTold that there would be an initial $fee for each two passengers as a cancellation feeTold them this was unacceptable because it took only a short time before I called themI even believe that the booking screen still said "processing"After getting the cancellation fee down to $each I told them that they now lost my interest in doing business with themAfter reading some of the Revdex.com reviews I spotted a similar situation after looking at a few reviewsI am still thinking that perhaps there is a software flaw that it doing thisUsually I try to be very deliberate in my bookingsLesson learned here...will NEVER go back to themLet's see what is credited on my credit card and what fees they tack onBad experience!
I purchased extra insurance for a cancellationThe insurance said can cancel for any reason at any time to get refundJustfly is charging me an extra to cancel the flightThis is a classic bait and switch
Sneaky and dishonest company I wanted to make a change to a booking, they said that would cost $to cancel my flight and re book, with my changes using a credit Did that, only to find out I couldn't make said changes So, now I am stuck with a credit good for almost another year for the same ORGIN and DESTINATION I eventually, make it around to planning this trip again and when I tried to use the credit for a similarly priced flight, it doesn't work It doesn't even give me an option from my country I call and long story short, they want to charge me more fees to use the credit and it would be done manually by them Then, the manual booking, I find out later, didn't go through for WHATEVER reason (even though they authorized my credit card) and they need to manually do it again FINE, but now the additional fees went up another $because the price changed? sorry but THEY made the mistake NOT me and I am being punished? I have never dealt with anyplace this awful THE WORST Original flight $1135, credit amount $current cost of flight I wanted to book $ Fees to use this credit $on top of the $that I thought was tricked into thinking was already a change FEE They are awfulsuch bad business practices
The company charged for the insurance for my flight but next day decided not to buy it because "price went up"They claim they send me an email but I don't have oneI called days after and they said that I have to pay moreI have paid moreNow the insurance company refused to pay because of the later policy date
This is also a refund issueOn 10/6/I purchased round trip tickets from Justfly.*** for $Later on that day I was sent an email with my receipt and an advertisement saying " With justflyyou can fully manage your booking online and at your convenience." and it gave a specific attention to the fact that you can change your flightI kept this in mind as a better offer may appearOn 10/a better offer did appear when I clicked "Change Ticket" on the itinerary I thought it was a "trade" for the round trip tickets that the search results provided listed as $and my original tickets listed at $Instead my original tickets information was erased except for the charge I was given and I instead of what was advertised was charged an additional $in modification fees and an additional $for the ticketsThe listed price was $more than I payed (after the modification fees) but the original price of the first round trip tickets did not go awayI called cu
I would like to place a complaint against a transaction with Justfly*** * bought a ticket with Justfly*** on 7/3/for $and also bought travel insuranceI canceled the tickets on October 5, and immediately they took money out of my checking account for cancellation penalty on October They also charged me a cancellation penalty feeThey have refused to issue a refund as promisedI have called them every two weeks since October and they keep telling me to waitI would like to file a complaint because they are not responsive and every time I am placed on hold the line is disconnectedI would like my refund as agreed for $812.16-the total ticket fees was $and so they have extracted over $from my checking account
We have been dealing with Just Fly for two months in trying to cancel our tripBritish Airways says our flight can be cancelled without fees, but JustFly.com has not contaced themOne of our passengers passed away April 14th and dealing with this company has been beyond stressfulThey are untrustworthy, have giving
bought tickets back January/February of 2017, received a call from Justfly on 03/22/advising that Airline had canceled the flight and that I would get a full refund within 6-weeksI am now on week 15th and have not received anything back, I been calling every week at least once , spending an average of 1hr on the phone with a rep and still nothingRep keeps saying that Airline is not getting back to them , I bought tickets with Jusfly and should be refunded by themWill look into legal options
Called customer service line for help with an issueAttempted to change flight timeAgreed to pay a fee of $and book new flight for $I authorized that they charge my credit card for the two charges of $and $Instead, they charged my credit card for separate charges: four under JUSTFLY*** for: $600.10, $610, 00, $375, & $125; and two under Hawaiian Airlines for: $& $This seems to me like a scam, ad due to them charging me more than I authorized them to, FraudI am going to attempt to fight all the charges with my credit card company, and I will not be using them ever again in the futureI feel like they purposely misled me as a consumerWhen I called back to have this corrected, they informed me that all charges were authorized
On October 30, 2017, I was scheduled to fly from Nashville to Dallas after booking a flight with Just FlyOn the day of the trip, I made it to Greenville, Mississippi at which point the continuing flight was cancelledI called Just Fly for a refund immediately, given that the flight no longer existedAfter three hours of talking to multiple representatives, the call dropping (or Just Fly hanging up), and getting transferred over and over again* *** from Just Fly confirmed that the trip fee of $would be credited back to my card in 1-billing cyclesThis confirmation occurred on October 30th at about 2:Between October and November 10, I would received missed calls from Just Fly while I was at workWhen I tried to call the number back, it was listed as disconnectedFinally I received a cryptic voicemail from Just Fly, but with no call back numberI called the number listed on the websiteWhen I called, no one seemed to know why anybody had called meThen they w
When booking with a JUSTFLY.com agent via phone, they never notified me of an additional charge of that the actual airline charges for your seat and carbagI found out when I tried to check inWhen I contacted them today, I was told there was nothing they could doEXTREMELY dissatisfied, out 175.00, and will NEVER use them again
I called to book a "phoonly" flight deal on April 11th while I was on vacation in New York (I live in Los Angeles)I intended to book the flight for travel July 12-19th and believed that's what was booked when I completed the reservationOn June 17th, a friend noticed that my confirmation showed travel dates of April 12-19th insteadObviously this is incorrect because at no point in the booking conversation did we discuss my trip occurring the next day, not to mention I was in New York and wouldn't be traveling from Los AngelesI called JustFly.com to inform them and they began looking into the issueI had to submit a written request for them to review the call recording and then wait almost a week for the resultI called on June 22nd, and they promised me they would have a result the next dayI called on June 23rd, and much to my relief they told me that they determined the error was the fault of the representative and a supervisor would call me by the end of the day to t
On 04-07-I made a reservation for travel and purchased the travel insuranceThe transaction went through, my credit card was billed accordingly On Monday morning I received an email from Justfl*** to contact right away I called The operator informed me that the travel insurance was cancelled and my credit card was reimbursedShe stated that if I wanted to re-purchase, the insurance would cost more I told her I was going to complain This was the forth occasion I've had a problem with Justfl*** In the recent past, I've gotten all the way to the end to purchase airline tickets, only for it not to go through indicating a price bump Mind you, the turnaround was under five minutes This is very commonSomething should be done with this, I do not believe in coincidence Warning not to use this service-it's simply not worth itToo many other reputable companies out there, leave this one out
I booked a flight with Justfly to go to Puerto Rico on November 11th to November 14th booking number***)Unbeknownst to me a hurricane severely hit the island shortly after my bookingI recently got in contact with Justfly for a complete refund of my booking and was told by one of their agents that they would refund my entire payment of $plus change within daysSeveral days passed and I recieve a phone call from Justfly stating their rep made a mistake in telling me I would get a complete refund because they can not get my money back from the airlineI informed them that I purchased my tickets through their agency not the airlines and this was not my problemThey refuse to refund my money and are giving me the run aroundPlease assist me with this issueIf any further information is needed please feel free to call meMy phone number is ***Thank you
I purchased a ticket from the agencyThey have a 24-hour return policyI waited on hold and for the person to verify and it came up to hours and minutesThey would not provide a refund or reschedule and informed me that I could receive a creditThe credit could be used towards the purchase of another ticket plus a $fee per person plus $ticketThe cost of the ticket was $so I would have to pay $to receive the $creditI spoke with American Airlines who was willing to reschedule but I would need to go through the agencyThe agency said they could waive it if I had a medical or military emergency and it had to be approvedThey initially told me it was the airlines but the airline stated that it was the agency
Business failed to adequately address customer's request for assistance in making changes to airline tickets during crisis experienced by customer resulting from health emergency
Back in February , I purchased a ticket to travel to Italy , due to medical condition and as per my doctor request I couldn’t travel , I submit letter from the doctor , I call them an let them know , the charge a fee of dollar , which I never understood , because I bought insurance with Casa travel protection , I contact them in several occasion to get a refund because until this day I’m sick and can’t travel , My eticket number*** Paid with a Visa card ending in *** Csa coverage included 100% trip cancellation , until this day I’m waiting for the refund of my money , I hope you can help me to result this matter
I had to have emergency surgery and had complications after that surgery that prevented me from travelingI provided letters from the doctor and spoke with multiple agents, as well as submitted multiple health request forms for reimbursement and never received them
Justfly changed my travel schedule (and pretty much my return ticket to the U.S.) without even a notificationWhen I found out (coincidentally after checking my account online), I was told that the flight back to the U.Sno longer exists and that I have to be in Italy for hours for the next flightI declined and asked for a refund ($511)For two weeks, I have been calling Justfly and getting customer service (from India) stating that I should be getting an email stating the full refund of my ticketInstead, they send me a one sentence email stating my ticket was cancelledI was told I have to wait to weeks for the refund to appear in my credit cardHowever, when I ask for the email stating that I will be refunded fully, they gave me promises that I will receive it within hours to hoursIt has been two weeks now, and last time I called (today) I was told by a "supervisor" that I will be getting an email within minutesTwo hours later still nothingI am ta
Back in mid-July when I was searching for tickets (for end of November) in *** the best option came up with JustFly*** So I bought tickets right away for little under $2,But in mid-October I wanted to change one ticket's return date & that's when every thing went down hillAt first they told me that they will help me find flights on the new dates as long as I pay the Fee and airline change of fares...I agreed to that and the new additional charge was little under $days later they called me back to let me know that there has been some problems that they didn't catch before and now I have to pay almost $1,100...which is by the way on top of what I originally paid in JulyAfter calling them several times back-and-forth I decided I will keep my original return date and use the original flight itineraryBut now the problem is they already let that one go EVEN before confirming my new itinerarySo now they were pushing me to pay them that $1,to book the new ticket on top of the $2,(with no refund) I paid in JulyFinally after calling them 18-times, one supervisor confirmed me on Oct that my old itinerary is back, everything is confirmed, they even emailed me my new e-ticket that dayMy flight is in days (early morning of 24th Nov), and last night when I called the airline people to make sure everything is ok with my ticket, they told me that there is problem with my ticket, the booking is not confirmed & therefore, no itinerary for my ticketSo I call back Justfly again and they told me that they had no idea! How can you have NO idea and a confirmed ticket becomes un-confirmed?! They told me to wait hours and then call them backAt this moment I have no idea what I am going to doBut I am also very disappointed that KAYAK is advertising/promoting such a bad travel agency...I do not think I will EVER do any business with JustFly or ***
Tried to book a flight with JustflyStarted with my return flight first as a single fllight(no return)When everything was booked I noticed on my itinerary that the dates were "flipped" consequently they booked my return trip the same day I was heading outCalled them within 10-minutes of the booking to inform them that the flight was booked incorrectly and I needed to change itTold that there would be an initial $fee for each two passengers as a cancellation feeTold them this was unacceptable because it took only a short time before I called themI even believe that the booking screen still said "processing"After getting the cancellation fee down to $each I told them that they now lost my interest in doing business with themAfter reading some of the Revdex.com reviews I spotted a similar situation after looking at a few reviewsI am still thinking that perhaps there is a software flaw that it doing thisUsually I try to be very deliberate in my bookingsLesson learned here...will NEVER go back to themLet's see what is credited on my credit card and what fees they tack onBad experience!
I purchased extra insurance for a cancellationThe insurance said can cancel for any reason at any time to get refundJustfly is charging me an extra to cancel the flightThis is a classic bait and switch
Sneaky and dishonest company I wanted to make a change to a booking, they said that would cost $to cancel my flight and re book, with my changes using a credit Did that, only to find out I couldn't make said changes So, now I am stuck with a credit good for almost another year for the same ORGIN and DESTINATION I eventually, make it around to planning this trip again and when I tried to use the credit for a similarly priced flight, it doesn't work It doesn't even give me an option from my country I call and long story short, they want to charge me more fees to use the credit and it would be done manually by them Then, the manual booking, I find out later, didn't go through for WHATEVER reason (even though they authorized my credit card) and they need to manually do it again FINE, but now the additional fees went up another $because the price changed? sorry but THEY made the mistake NOT me and I am being punished? I have never dealt with anyplace this awful THE WORST Original flight $1135, credit amount $current cost of flight I wanted to book $ Fees to use this credit $on top of the $that I thought was tricked into thinking was already a change FEE They are awfulsuch bad business practices
The company charged for the insurance for my flight but next day decided not to buy it because "price went up"They claim they send me an email but I don't have oneI called days after and they said that I have to pay moreI have paid moreNow the insurance company refused to pay because of the later policy date
This is also a refund issueOn 10/6/I purchased round trip tickets from Justfly.*** for $Later on that day I was sent an email with my receipt and an advertisement saying " With justflyyou can fully manage your booking online and at your convenience." and it gave a specific attention to the fact that you can change your flightI kept this in mind as a better offer may appearOn 10/a better offer did appear when I clicked "Change Ticket" on the itinerary I thought it was a "trade" for the round trip tickets that the search results provided listed as $and my original tickets listed at $Instead my original tickets information was erased except for the charge I was given and I instead of what was advertised was charged an additional $in modification fees and an additional $for the ticketsThe listed price was $more than I payed (after the modification fees) but the original price of the first round trip tickets did not go awayI called cu
I would like to place a complaint against a transaction with Justfly*** * bought a ticket with Justfly*** on 7/3/for $and also bought travel insuranceI canceled the tickets on October 5, and immediately they took money out of my checking account for cancellation penalty on October They also charged me a cancellation penalty feeThey have refused to issue a refund as promisedI have called them every two weeks since October and they keep telling me to waitI would like to file a complaint because they are not responsive and every time I am placed on hold the line is disconnectedI would like my refund as agreed for $812.16-the total ticket fees was $and so they have extracted over $from my checking account
We have been dealing with Just Fly for two months in trying to cancel our tripBritish Airways says our flight can be cancelled without fees, but JustFly.com has not contaced themOne of our passengers passed away April 14th and dealing with this company has been beyond stressfulThey are untrustworthy, have giving
bought tickets back January/February of 2017, received a call from Justfly on 03/22/advising that Airline had canceled the flight and that I would get a full refund within 6-weeksI am now on week 15th and have not received anything back, I been calling every week at least once , spending an average of 1hr on the phone with a rep and still nothingRep keeps saying that Airline is not getting back to them , I bought tickets with Jusfly and should be refunded by themWill look into legal options
Called customer service line for help with an issueAttempted to change flight timeAgreed to pay a fee of $and book new flight for $I authorized that they charge my credit card for the two charges of $and $Instead, they charged my credit card for separate charges: four under JUSTFLY*** for: $600.10, $610, 00, $375, & $125; and two under Hawaiian Airlines for: $& $This seems to me like a scam, ad due to them charging me more than I authorized them to, FraudI am going to attempt to fight all the charges with my credit card company, and I will not be using them ever again in the futureI feel like they purposely misled me as a consumerWhen I called back to have this corrected, they informed me that all charges were authorized
On October 30, 2017, I was scheduled to fly from Nashville to Dallas after booking a flight with Just FlyOn the day of the trip, I made it to Greenville, Mississippi at which point the continuing flight was cancelledI called Just Fly for a refund immediately, given that the flight no longer existedAfter three hours of talking to multiple representatives, the call dropping (or Just Fly hanging up), and getting transferred over and over again* *** from Just Fly confirmed that the trip fee of $would be credited back to my card in 1-billing cyclesThis confirmation occurred on October 30th at about 2:Between October and November 10, I would received missed calls from Just Fly while I was at workWhen I tried to call the number back, it was listed as disconnectedFinally I received a cryptic voicemail from Just Fly, but with no call back numberI called the number listed on the websiteWhen I called, no one seemed to know why anybody had called meThen they w
When booking with a JUSTFLY.com agent via phone, they never notified me of an additional charge of that the actual airline charges for your seat and carbagI found out when I tried to check inWhen I contacted them today, I was told there was nothing they could doEXTREMELY dissatisfied, out 175.00, and will NEVER use them again
I called to book a "phoonly" flight deal on April 11th while I was on vacation in New York (I live in Los Angeles)I intended to book the flight for travel July 12-19th and believed that's what was booked when I completed the reservationOn June 17th, a friend noticed that my confirmation showed travel dates of April 12-19th insteadObviously this is incorrect because at no point in the booking conversation did we discuss my trip occurring the next day, not to mention I was in New York and wouldn't be traveling from Los AngelesI called JustFly.com to inform them and they began looking into the issueI had to submit a written request for them to review the call recording and then wait almost a week for the resultI called on June 22nd, and they promised me they would have a result the next dayI called on June 23rd, and much to my relief they told me that they determined the error was the fault of the representative and a supervisor would call me by the end of the day to t
On 04-07-I made a reservation for travel and purchased the travel insuranceThe transaction went through, my credit card was billed accordingly On Monday morning I received an email from Justfl*** to contact right away I called The operator informed me that the travel insurance was cancelled and my credit card was reimbursedShe stated that if I wanted to re-purchase, the insurance would cost more I told her I was going to complain This was the forth occasion I've had a problem with Justfl*** In the recent past, I've gotten all the way to the end to purchase airline tickets, only for it not to go through indicating a price bump Mind you, the turnaround was under five minutes This is very commonSomething should be done with this, I do not believe in coincidence Warning not to use this service-it's simply not worth itToo many other reputable companies out there, leave this one out
I booked a flight with Justfly to go to Puerto Rico on November 11th to November 14th booking number***)Unbeknownst to me a hurricane severely hit the island shortly after my bookingI recently got in contact with Justfly for a complete refund of my booking and was told by one of their agents that they would refund my entire payment of $plus change within daysSeveral days passed and I recieve a phone call from Justfly stating their rep made a mistake in telling me I would get a complete refund because they can not get my money back from the airlineI informed them that I purchased my tickets through their agency not the airlines and this was not my problemThey refuse to refund my money and are giving me the run aroundPlease assist me with this issueIf any further information is needed please feel free to call meMy phone number is ***Thank you
I purchased a ticket from the agencyThey have a 24-hour return policyI waited on hold and for the person to verify and it came up to hours and minutesThey would not provide a refund or reschedule and informed me that I could receive a creditThe credit could be used towards the purchase of another ticket plus a $fee per person plus $ticketThe cost of the ticket was $so I would have to pay $to receive the $creditI spoke with American Airlines who was willing to reschedule but I would need to go through the agencyThe agency said they could waive it if I had a medical or military emergency and it had to be approvedThey initially told me it was the airlines but the airline stated that it was the agency
Business failed to adequately address customer's request for assistance in making changes to airline tickets during crisis experienced by customer resulting from health emergency
Back in February , I purchased a ticket to travel to Italy , due to medical condition and as per my doctor request I couldn’t travel , I submit letter from the doctor , I call them an let them know , the charge a fee of dollar , which I never understood , because I bought insurance with Casa travel protection , I contact them in several occasion to get a refund because until this day I’m sick and can’t travel , My eticket number*** Paid with a Visa card ending in *** Csa coverage included 100% trip cancellation , until this day I’m waiting for the refund of my money , I hope you can help me to result this matter
I had to have emergency surgery and had complications after that surgery that prevented me from travelingI provided letters from the doctor and spoke with multiple agents, as well as submitted multiple health request forms for reimbursement and never received them
Justfly changed my travel schedule (and pretty much my return ticket to the U.S.) without even a notificationWhen I found out (coincidentally after checking my account online), I was told that the flight back to the U.Sno longer exists and that I have to be in Italy for hours for the next flightI declined and asked for a refund ($511)For two weeks, I have been calling Justfly and getting customer service (from India) stating that I should be getting an email stating the full refund of my ticketInstead, they send me a one sentence email stating my ticket was cancelledI was told I have to wait to weeks for the refund to appear in my credit cardHowever, when I ask for the email stating that I will be refunded fully, they gave me promises that I will receive it within hours to hoursIt has been two weeks now, and last time I called (today) I was told by a "supervisor" that I will be getting an email within minutesTwo hours later still nothingI am ta