I booked a three legged trip for my daughter's post graduation European tripDallas to Paris to Los Angeleswe wanted to change the return flights from 6/to 6/i called several times, got different fee quotes ($350-400) and was on hold hours over the 3-callsOn one call, after a very long period on hold, I was told they couldnt give me a fare difference -- they were waiting on the airlines and that could take a weekjust incredibly frustrated with whole experiencei finally found something more reasonable from another airline and booked itasked for some sort of credit (not refund) but no satisfactionHOURS on the phone with them, Horrible aggregatorSaw the negative article in the NYTimes travel section AFTER I had booked the flightNever would have otherwise
Justfly*** is the worst airline ticket agency I have ever dealt withThe customer care line workers don't even know what they're talking about 90% of the timeThey will give you WRONG information regarding your airline ticketsI have a conflict that has been going on for a month now that STILL isn't resolvedEvery time I call the Justfly associates, they either put me on hold for over minutes and give me informationThe associate (her name is***) told me that she can't help me with my situation, and when I called one of the airlines I'm flying with, they told me that my issue can be solved within minutes and that it shouldn't take such a long time for a matter to be resolvedTHE ISSUE WITH MY TICKET IS STILL NOT SOLVED AND IT HAS BEEN A MONTH SINCE I HAVE BOOKED ITDO NOT AND I REPEAT DO NOT BOOK WITH THIS AGENCYTHEY RIP PEOPLE OFF AND GIVE INFORMATION TO THEIR "VALUED" CUSTOMERS
Three problems: They charge me 17$ for seating options, which was not correct and airlines told me thus was not possibleI have still been charged for this 17$ and did not get to choose my seat on flight I got charged 20$ to have the option of extending the departure day and timeI needed more time overseas with family but airline said I would have to contact this justfly.com because they have never heard of this option, this forced me to leave my mother early after her surgery They charged me the full ticket price, refunded it and then charged it again, causing my bank to get messed up
I will be reporting this transaction to the Revdex.comThis is my email: JUSTFLY Booking: *** I made this reservation and it was $for a round trip ticket (quoted price)I added the $insurance which would have come to a total of I realize that there is a tax but NOT $worthThe amount charged to my credit card is not reflective of the conversation I had with the agent on the phoneIf you are going to charge me $-- $OVER what was quoted, then CANCEL my reservation and I will book directly with DeltaThis is not an acceptable practiceCharging me OVER what was quoted and then adding a $Taxes and Fees seems out of lineI received an email that informed me to immediately call as attention was neededThe gentleman who answered did not help me and wanted to charge me $to cancel my reservationThis is the fault of JustFly for not honoring the price that I was quotedFurther, he would not let me speak with a supervi
Online flight search for Kona, HI returned misleading choices, which resulted in my booking RT tickets to Kahului, HI, which is on Maui rather than the big islandWhen I realized mistake, I contacted JustFly to change my ticketsI was prepared to pay $to change two tickets as indicated on WebsiteHowever, when contacted, JustFly said tickets non-refundable and it would cost me full value of tickets plus $each to make changesI then had to pay an additional $to buy RT inter-island tickets
I made a reservation for my daughter and I to fly home from Russia after time spent thereAs soon as I hung up I called my daughter with detailsI had the departure city incorrect and immediately called back to cancel flightsThe agent, however, only canceled my flight and not my daughters flightI only realized her flight had not been cancelled when my credit card was chargedI called back at this point and over the next year I have been trying to get a refundMy credit card company contacted British Airways instead of justfly since they were the party withdrawing fundsAfter attempts they refuse to refund meI don't think it was their error anywayIt was justfly's since they did not cancel both flightsI have names, dates and conversations with justfly agents over the period of a yearThey continually gave me the run-aroundAt one point they said they would refund it but never didThe flight was $1,This is a huge amount of money for mePlease help
Traveling from Hawaii, my connecting plane from LAX was late, so through no fault of my own, I missed my flight to Las Vegas Since I already was going to miss my meeting, there was no reason to utilize my round trip ticket Justfly refused to credit or refund my ticket Also, they hung up on me twice and lied about trying to call me back I would rather hand money to a total stranger than do business with these people Horrific business practices!
This is the most HORRID experience I've been a part of in dealing with airline bookingLast year I booked a ticket, and wanted to change a fly out date So they told me it will be $to cancel the ticket, and I would have $in credit All I had to do is call back and let them know the date So I called back and they said it will be $to rebook my flightI told them that NO ONE even mentioned this $feeI would have never cancelled the flight, because cancellation fees were more than a flight itself! They said to call back in hours since they had to listen to the tape and confirm my storyI called back hours later, and they haven't done anything I gave them another hours, and called backNothing! I had to buy a ticket through airlines to be able to fly out in few daysAbout a week later, I called them and they said they still haven't been able to listen to the tape, and only after I blew up and asked for a supervisor, they were able to tell me that it was their error and that they would wave the $fee since they failed to inform me about itFine! I still have a creditI thought I'll just use it next yearFast forward to this yearI called to use my credit, hours later in between holds, they said that I only have $in credit and I have to pay $to airlines to reopen my ticketAnd since I didn't want to pay $that no one bothered to tell me about, I have to call back in hoursAaaaandhere we go againI don't have a ticket, I can't use my creditThis is the most HORRID BUSINESS I've ever dealt withAnd as previously mentioned, you barely can understand anyone on the other lineI just want at least one competent person in this company to handle a simple procedure, like telling their customers that they will have $in cancellations and rebooking fees, before the customer agrees to this nightmare
Paid for insurance on flight to have flexible dates allowing us to change dates of flight with out penalty only to be told that no such insurance existed and that we'd lots the entire amount paid for the tickets (approximately $600) EXTREMELY rude unprofessional serviceTickets were booked over the telephone WITH and agent from just fly whom ASSURED us that the insurance protected us from any additional fees if we needed to adjust the fly dateTickets were bought so that my parents can fly here for the birth of my first childNow my wife is being induced early and we're told we have no flexibility and the dates will not be able to changed without buying COMPLETELY new ticketsUnacceptable
my girlfriend and I purchased flights in August to fly from Vancouver to NicaraguaWe purchased the same flights but on different bookings within minutes of eachotherAs time passed and not ot our knowledge our flights were changed and we ended up on different flightswe finally discovered the discrepancy a week ago and have been trying to resolve the issue with Justfly and AeromexicoJust fly agreed to refund the funds for the trip, and my girlfriend paid their $cancelationshe then went to rebook onto the same flights as I am on but now they say they will not apply the credit only at an elevated price from what is advertisedHow am I having to constantly pay more money when they changed my flights which we were initially booked on the same flight? Just fly has given us different information every time we callOne representative said yes we can use the credit and then the next says no we cant unless on an elevated price even from what aeromexico is offeringWe asked f
Bought a Ticket from them on May 10, then called them immediately after because the itinerary was for different datesI was told to cancel the flight because it would be faster than them having to fix it on there end and then make another reservationI decided to take their advice and was told my refund would be back in my account in 5-business days maxWell its June 8, and I haven't received anything
I keep calling and all I'm told is that the account is being investigatedI've spoken with three different supervisors and several agentsAll of the customer service agents were terrible to speak with and were not helpfulThis was extremely urgent because the flight was to Egypt, not some random city in the USWe had purchased the flight at a decent time (May 10), but as the days passed, the flight prices began to increaseThis is why I constantly called them for help
This is the worst experience I have ever had with a travel companyI advise anyone who even considers Justfly too walk the other wayGo to Expedia or to the airline directlyWorst derision of my life!!!!! All I want is to get my refund and take my business elsewhereI hope no one else has to go through this
I received an e-mail on the 4th of July from Justfly.comIt reads: Dear Customer, An Airline has made a change(s) to your itinerary for Reservation ***)You must contact us as soon as possible at 1-*** to discuss the change and confirm your new flight optionsFailure to contact us could result in complications with your trip)In addition, it is your responsibility to verify your itinerary directly with the Airline hours prior to your scheduled departure(s) to ensure that your flight information or itinerary hasn't changedPlease call us at *** as we will be happy to work with you to rectify the situation, and thank you again for your choosing Justfly*** Sincerely, The justfly*** Team I checked the phone number with their online site and it is indeed the correct numberI have been on hold with them now for hours and minutesI don't think they plan to ever answerI am starting to grow concerned that when I go to board my flight on Thursday,
I have been in touch with their customer service line multiple times over the last week trying to get a name correction on a airline ticketThe ticket is international so without the change the passenger cannot flyThey continually tell me that they have reached out to the airline but the airline has no record of Justfly reaching out to correct the issueI have submitted all documentation requested and they have not sent to the airline and are effectively causing me to purchase another ticketI asked to speak to a supervisor on my last call and they transferred me to an automated service
This is a horrible experience of booking airplane tickets from themWhen I booked the tickets, seems so easilyWhen I input my passenger's name, it only requires me to input the First and Last name, but the middle name is OptionalAnd the sign to remind you to "must match your password name" is in grey -- could not cause people's attention at allI even didn't notice it when I book my tickets.(From NYC to BeiJing, China)
Later then on, I noticed missing middle name possible will be an issue for boarding international airplane, then I started to call JustFly to request to add middle name to the ticketsI spent a whole day to call them, usually, they will ask me to hold, minutes, then told me it is impossible to add middle name, then asked me to cancel tickets, the cancelling fee is $400!, but not refund the full price, many hidden charge, then immediately asked me to re-bookthen they could charge me the book fee
But actually, I called the AirChina directly, they claimed there is some complicated authorization work need to do, but this Agent should represent me to do this requestThe AirChina didnt sell this ticket to me directly, they have no way to change my ticket, this is the negotiation between AirChina and JustFly, then this become a disaster a list of callingall JustFly agents seem trying to reach AirChina when I called them to tell them they need to request the authorization for me, but all of them told me -- you must cancel your tickets I asked AirChina, they told me clearly -- "it is not right, you don't need to cancel the ticketbut the agent must request to change the name for you."JustFly is playing somethingWhen I was eventually convinced to cancel the ticket, I heard the JustFly agent was giggling, Seems they successfully charged me a lot?
On 9/8/I booked a return flight with justfly*** from NYC to Rome for a walking holiday in Norcia, UmbriaUnfortunately the holiday was cancelled the next day due to the holiday company assessing that the earthquake, which had occurred the previous week in the same region, would have interfered with the enjoyment of the holidayMy friend and I were able to be moved to a holiday in Tuscany the following weekI called Justfly and unfortunately there was no way that the airline, Iberia, could fly to Pisa and get us there in time for the pick upSo I chose to cancel the flights and paid $fee to Justfly and there was a $fee to the airline which would be held till I rebooked the flightI remember telling the guy that I could use the Iberia credit because I was going to Madrid in January(I booked BA flights to Pisa for the holiday, knowing that I had a credit of $with Justfly to use for MadridWhen I called back to book for Madrid there was a big hullaballoo over them
Justfly is a scamThey claim to have low flight prices but then charge you add ons you did not select to purchase, it is impossible to get through to someone when trying to make a cancellationYou are put on hold for hoursThey are a scam plain and simpleThere is no recourse
I just got robbed out of $2,from this farce of a travel websiteI needed to change my ticket destinationI had to pay a $cancellation fee per ticket, and now they will not honor the prices on their websiteThey are telling me the airline is charging an additional $rerouting fee (separate from their fee), and the ticket prices they are quoting for me to "use" my credit is twice the online priceI asked where I could go to see the actual prices so I would know how much to spendThey said only they had access to that information in their database So basically, I need to just shoot in the dark, and hope it's closeROBBERY
I selected an airline flight from DTW Detroit Metropolitan Airport to MCO Orlando International Airport for December 27th it was a one way flight for my Husband and myselfI purchased the tickets through Justfly.com and thought everything looked correct but when I double checked the flight information the flight Actually was from MCO to Detroit which was incorrectJust fly made the errorI contacted them and they said that there rule and regulations would not allow me to change the flight or get a refundI just wanted them to make this right so that we can fly to the proper destinationSince the tickets are not useable I had to purchase new ticketsJustfly*** is scamming customersThey are charging customers for services that are not being rendered
My name is Jerusalem***, booking Number:***My sister Nigist*** and I were flying together on 1/5/from Seattle to Washington, DC with a final destination of Addis ababa, Ethiopia booked on Justly.comUnfortunately, United would not let me board to my final destination (Addis Ababa, Ethiopia)due to name error on the ticketI hold an Ethiopian passport which has my full Ethiopian name including a surname.(grandfather’s name) However, my legal name is Jerusalem *** as WA state ID, social security as well as my residence card issued by US Immigration.United airlines agent demanded I call the booking agent ( justly) to get surname addedI immediately called justly, their automated service clearly said to log in to their website to change the name if the airline requestsHowever when I logged in to their website, it said that it is not in service and to call customer serviceAfter waiting on hold for more than an hour nervously and extremely worried they were
I booked a ticket with justfly*** Near the bottom of the page, there is a blurb that states it is free to cancel within hours of bookingI tried to cancel my flight hours after I booked itI received an error message from justfly*** that I was not able to cancel due to restrictions from the airline...even though justfly*** said it was free to cancel within hoursI tried to use the "contact us" page but when I clicked on the "cancel my booking" topic, it was blankI tried again to use the contact us feature but it does not give you the option to email or chat onlineWhen I called, I was on hold for over an hourI called frontier to try to cancel my flight with them but it was a $cancellation fee...the ticket was only $to begin with!! How can they charge a cancellation fee almost equal to the value of the ticket but not mention that on the booking page??
I booked a three legged trip for my daughter's post graduation European tripDallas to Paris to Los Angeleswe wanted to change the return flights from 6/to 6/i called several times, got different fee quotes ($350-400) and was on hold hours over the 3-callsOn one call, after a very long period on hold, I was told they couldnt give me a fare difference -- they were waiting on the airlines and that could take a weekjust incredibly frustrated with whole experiencei finally found something more reasonable from another airline and booked itasked for some sort of credit (not refund) but no satisfactionHOURS on the phone with them, Horrible aggregatorSaw the negative article in the NYTimes travel section AFTER I had booked the flightNever would have otherwise
Justfly*** is the worst airline ticket agency I have ever dealt withThe customer care line workers don't even know what they're talking about 90% of the timeThey will give you WRONG information regarding your airline ticketsI have a conflict that has been going on for a month now that STILL isn't resolvedEvery time I call the Justfly associates, they either put me on hold for over minutes and give me informationThe associate (her name is***) told me that she can't help me with my situation, and when I called one of the airlines I'm flying with, they told me that my issue can be solved within minutes and that it shouldn't take such a long time for a matter to be resolvedTHE ISSUE WITH MY TICKET IS STILL NOT SOLVED AND IT HAS BEEN A MONTH SINCE I HAVE BOOKED ITDO NOT AND I REPEAT DO NOT BOOK WITH THIS AGENCYTHEY RIP PEOPLE OFF AND GIVE INFORMATION TO THEIR "VALUED" CUSTOMERS
Three problems: They charge me 17$ for seating options, which was not correct and airlines told me thus was not possibleI have still been charged for this 17$ and did not get to choose my seat on flight I got charged 20$ to have the option of extending the departure day and timeI needed more time overseas with family but airline said I would have to contact this justfly.com because they have never heard of this option, this forced me to leave my mother early after her surgery They charged me the full ticket price, refunded it and then charged it again, causing my bank to get messed up
I will be reporting this transaction to the Revdex.comThis is my email: JUSTFLY Booking: *** I made this reservation and it was $for a round trip ticket (quoted price)I added the $insurance which would have come to a total of I realize that there is a tax but NOT $worthThe amount charged to my credit card is not reflective of the conversation I had with the agent on the phoneIf you are going to charge me $-- $OVER what was quoted, then CANCEL my reservation and I will book directly with DeltaThis is not an acceptable practiceCharging me OVER what was quoted and then adding a $Taxes and Fees seems out of lineI received an email that informed me to immediately call as attention was neededThe gentleman who answered did not help me and wanted to charge me $to cancel my reservationThis is the fault of JustFly for not honoring the price that I was quotedFurther, he would not let me speak with a supervi
Online flight search for Kona, HI returned misleading choices, which resulted in my booking RT tickets to Kahului, HI, which is on Maui rather than the big islandWhen I realized mistake, I contacted JustFly to change my ticketsI was prepared to pay $to change two tickets as indicated on WebsiteHowever, when contacted, JustFly said tickets non-refundable and it would cost me full value of tickets plus $each to make changesI then had to pay an additional $to buy RT inter-island tickets
I made a reservation for my daughter and I to fly home from Russia after time spent thereAs soon as I hung up I called my daughter with detailsI had the departure city incorrect and immediately called back to cancel flightsThe agent, however, only canceled my flight and not my daughters flightI only realized her flight had not been cancelled when my credit card was chargedI called back at this point and over the next year I have been trying to get a refundMy credit card company contacted British Airways instead of justfly since they were the party withdrawing fundsAfter attempts they refuse to refund meI don't think it was their error anywayIt was justfly's since they did not cancel both flightsI have names, dates and conversations with justfly agents over the period of a yearThey continually gave me the run-aroundAt one point they said they would refund it but never didThe flight was $1,This is a huge amount of money for mePlease help
Traveling from Hawaii, my connecting plane from LAX was late, so through no fault of my own, I missed my flight to Las Vegas Since I already was going to miss my meeting, there was no reason to utilize my round trip ticket Justfly refused to credit or refund my ticket Also, they hung up on me twice and lied about trying to call me back I would rather hand money to a total stranger than do business with these people Horrific business practices!
This is the most HORRID experience I've been a part of in dealing with airline bookingLast year I booked a ticket, and wanted to change a fly out date So they told me it will be $to cancel the ticket, and I would have $in credit All I had to do is call back and let them know the date So I called back and they said it will be $to rebook my flightI told them that NO ONE even mentioned this $feeI would have never cancelled the flight, because cancellation fees were more than a flight itself! They said to call back in hours since they had to listen to the tape and confirm my storyI called back hours later, and they haven't done anything I gave them another hours, and called backNothing! I had to buy a ticket through airlines to be able to fly out in few daysAbout a week later, I called them and they said they still haven't been able to listen to the tape, and only after I blew up and asked for a supervisor, they were able to tell me that it was their error and that they would wave the $fee since they failed to inform me about itFine! I still have a creditI thought I'll just use it next yearFast forward to this yearI called to use my credit, hours later in between holds, they said that I only have $in credit and I have to pay $to airlines to reopen my ticketAnd since I didn't want to pay $that no one bothered to tell me about, I have to call back in hoursAaaaandhere we go againI don't have a ticket, I can't use my creditThis is the most HORRID BUSINESS I've ever dealt withAnd as previously mentioned, you barely can understand anyone on the other lineI just want at least one competent person in this company to handle a simple procedure, like telling their customers that they will have $in cancellations and rebooking fees, before the customer agrees to this nightmare
Paid for insurance on flight to have flexible dates allowing us to change dates of flight with out penalty only to be told that no such insurance existed and that we'd lots the entire amount paid for the tickets (approximately $600) EXTREMELY rude unprofessional serviceTickets were booked over the telephone WITH and agent from just fly whom ASSURED us that the insurance protected us from any additional fees if we needed to adjust the fly dateTickets were bought so that my parents can fly here for the birth of my first childNow my wife is being induced early and we're told we have no flexibility and the dates will not be able to changed without buying COMPLETELY new ticketsUnacceptable
my girlfriend and I purchased flights in August to fly from Vancouver to NicaraguaWe purchased the same flights but on different bookings within minutes of eachotherAs time passed and not ot our knowledge our flights were changed and we ended up on different flightswe finally discovered the discrepancy a week ago and have been trying to resolve the issue with Justfly and AeromexicoJust fly agreed to refund the funds for the trip, and my girlfriend paid their $cancelationshe then went to rebook onto the same flights as I am on but now they say they will not apply the credit only at an elevated price from what is advertisedHow am I having to constantly pay more money when they changed my flights which we were initially booked on the same flight? Just fly has given us different information every time we callOne representative said yes we can use the credit and then the next says no we cant unless on an elevated price even from what aeromexico is offeringWe asked f
Bought a Ticket from them on May 10, then called them immediately after because the itinerary was for different datesI was told to cancel the flight because it would be faster than them having to fix it on there end and then make another reservationI decided to take their advice and was told my refund would be back in my account in 5-business days maxWell its June 8, and I haven't received anything
I keep calling and all I'm told is that the account is being investigatedI've spoken with three different supervisors and several agentsAll of the customer service agents were terrible to speak with and were not helpfulThis was extremely urgent because the flight was to Egypt, not some random city in the USWe had purchased the flight at a decent time (May 10), but as the days passed, the flight prices began to increaseThis is why I constantly called them for help
This is the worst experience I have ever had with a travel companyI advise anyone who even considers Justfly too walk the other wayGo to Expedia or to the airline directlyWorst derision of my life!!!!! All I want is to get my refund and take my business elsewhereI hope no one else has to go through this
I received an e-mail on the 4th of July from Justfly.comIt reads: Dear Customer, An Airline has made a change(s) to your itinerary for Reservation ***)You must contact us as soon as possible at 1-*** to discuss the change and confirm your new flight optionsFailure to contact us could result in complications with your trip)In addition, it is your responsibility to verify your itinerary directly with the Airline hours prior to your scheduled departure(s) to ensure that your flight information or itinerary hasn't changedPlease call us at *** as we will be happy to work with you to rectify the situation, and thank you again for your choosing Justfly*** Sincerely, The justfly*** Team I checked the phone number with their online site and it is indeed the correct numberI have been on hold with them now for hours and minutesI don't think they plan to ever answerI am starting to grow concerned that when I go to board my flight on Thursday,
I have been in touch with their customer service line multiple times over the last week trying to get a name correction on a airline ticketThe ticket is international so without the change the passenger cannot flyThey continually tell me that they have reached out to the airline but the airline has no record of Justfly reaching out to correct the issueI have submitted all documentation requested and they have not sent to the airline and are effectively causing me to purchase another ticketI asked to speak to a supervisor on my last call and they transferred me to an automated service
This is a horrible experience of booking airplane tickets from themWhen I booked the tickets, seems so easilyWhen I input my passenger's name, it only requires me to input the First and Last name, but the middle name is OptionalAnd the sign to remind you to "must match your password name" is in grey -- could not cause people's attention at allI even didn't notice it when I book my tickets.(From NYC to BeiJing, China)
Later then on, I noticed missing middle name possible will be an issue for boarding international airplane, then I started to call JustFly to request to add middle name to the ticketsI spent a whole day to call them, usually, they will ask me to hold, minutes, then told me it is impossible to add middle name, then asked me to cancel tickets, the cancelling fee is $400!, but not refund the full price, many hidden charge, then immediately asked me to re-bookthen they could charge me the book fee
But actually, I called the AirChina directly, they claimed there is some complicated authorization work need to do, but this Agent should represent me to do this requestThe AirChina didnt sell this ticket to me directly, they have no way to change my ticket, this is the negotiation between AirChina and JustFly, then this become a disaster a list of callingall JustFly agents seem trying to reach AirChina when I called them to tell them they need to request the authorization for me, but all of them told me -- you must cancel your tickets I asked AirChina, they told me clearly -- "it is not right, you don't need to cancel the ticketbut the agent must request to change the name for you."JustFly is playing somethingWhen I was eventually convinced to cancel the ticket, I heard the JustFly agent was giggling, Seems they successfully charged me a lot?
On 9/8/I booked a return flight with justfly*** from NYC to Rome for a walking holiday in Norcia, UmbriaUnfortunately the holiday was cancelled the next day due to the holiday company assessing that the earthquake, which had occurred the previous week in the same region, would have interfered with the enjoyment of the holidayMy friend and I were able to be moved to a holiday in Tuscany the following weekI called Justfly and unfortunately there was no way that the airline, Iberia, could fly to Pisa and get us there in time for the pick upSo I chose to cancel the flights and paid $fee to Justfly and there was a $fee to the airline which would be held till I rebooked the flightI remember telling the guy that I could use the Iberia credit because I was going to Madrid in January(I booked BA flights to Pisa for the holiday, knowing that I had a credit of $with Justfly to use for MadridWhen I called back to book for Madrid there was a big hullaballoo over them
Justfly is a scamThey claim to have low flight prices but then charge you add ons you did not select to purchase, it is impossible to get through to someone when trying to make a cancellationYou are put on hold for hoursThey are a scam plain and simpleThere is no recourse
I just got robbed out of $2,from this farce of a travel websiteI needed to change my ticket destinationI had to pay a $cancellation fee per ticket, and now they will not honor the prices on their websiteThey are telling me the airline is charging an additional $rerouting fee (separate from their fee), and the ticket prices they are quoting for me to "use" my credit is twice the online priceI asked where I could go to see the actual prices so I would know how much to spendThey said only they had access to that information in their database So basically, I need to just shoot in the dark, and hope it's closeROBBERY
I selected an airline flight from DTW Detroit Metropolitan Airport to MCO Orlando International Airport for December 27th it was a one way flight for my Husband and myselfI purchased the tickets through Justfly.com and thought everything looked correct but when I double checked the flight information the flight Actually was from MCO to Detroit which was incorrectJust fly made the errorI contacted them and they said that there rule and regulations would not allow me to change the flight or get a refundI just wanted them to make this right so that we can fly to the proper destinationSince the tickets are not useable I had to purchase new ticketsJustfly*** is scamming customersThey are charging customers for services that are not being rendered
My name is Jerusalem***, booking Number:***My sister Nigist*** and I were flying together on 1/5/from Seattle to Washington, DC with a final destination of Addis ababa, Ethiopia booked on Justly.comUnfortunately, United would not let me board to my final destination (Addis Ababa, Ethiopia)due to name error on the ticketI hold an Ethiopian passport which has my full Ethiopian name including a surname.(grandfather’s name) However, my legal name is Jerusalem *** as WA state ID, social security as well as my residence card issued by US Immigration.United airlines agent demanded I call the booking agent ( justly) to get surname addedI immediately called justly, their automated service clearly said to log in to their website to change the name if the airline requestsHowever when I logged in to their website, it said that it is not in service and to call customer serviceAfter waiting on hold for more than an hour nervously and extremely worried they were
I booked a ticket with justfly*** Near the bottom of the page, there is a blurb that states it is free to cancel within hours of bookingI tried to cancel my flight hours after I booked itI received an error message from justfly*** that I was not able to cancel due to restrictions from the airline...even though justfly*** said it was free to cancel within hoursI tried to use the "contact us" page but when I clicked on the "cancel my booking" topic, it was blankI tried again to use the contact us feature but it does not give you the option to email or chat onlineWhen I called, I was on hold for over an hourI called frontier to try to cancel my flight with them but it was a $cancellation fee...the ticket was only $to begin with!! How can they charge a cancellation fee almost equal to the value of the ticket but not mention that on the booking page??