NEVER USE THIS COMPANY!! This was my first attempt at booking with Justfly.com Here is what I experienced: multiple emails prompting me to call as there where problems with my reservation The first time I called it took hours to make a correction to a birth date I was then told all was good The next day I received two more emails requesting I call as there was a problem and if I did not make contact within a few hours my reservation would be cancelled I called and was informed they needed our passport numbers to complete this reservation The travel was completely within the USA with no foreign travel Justfly informed me it was the airline requesting this information and that if I did not provide it they would cancel our reservation Justfly WOULD NOT allow me to talk to a supervisorThis took about minutes of my time and I would not provide my passport information I called the airlines directly and informed them of what I was being told They confirmed my reservation and my bank confirmed payment as well as the airlines While on the phone with the airlines as the airlines put information into my reservation stating that a passport was not needed for this travel, Justfly cancelled my reservation after the airlines provided notation The airlines watched the status of my reservation change The airline was fabulous and assisted us in securing the reservation through them I then called Justfly to find out what was going on and they informed me I cancelled the reservation and there would be a fee for the cancellation I explained that I did not cancel it they did and that the airlines watched it change as I was on the phone with them to investigate the need for a passport Justfly struggled with this idea and repeated multiple times that I cancelled it Again they WOULD NOT allow me to talk with a supervisor After much frustration and a direct message as what options I have based on their business practices, Justfly agreed to refund all the charges within - hoursIt has not been - hours yet, but I will write again if I do not have the refund within this time frame Needless to say I am writing in hope that others do not experience what we have experienced I am also hoping to disclose Justfly as after my experience I spent time researching them and have found issues have happened to lots of folks This is a business that needs to be shutdown and airlines need to know what Justfly is saying about them
justfly sold me tickets overseas with no bagagge includedwhen I got to the airport I was asked to pay $each way for my lugagges and carry onHow the hell goes to Europe without luggage only with a *** purse??????? I do need a reinburstment of $and on my way back not to be charged for my luggageluggages and a carry onim going back to chicago on 4th of augustHere's my confirmation number with justfly *** I could of just go and booked this flights but the person I talked on the phone assured me that in the price was included a luggage and a carry onvery disappointed in justflyi also talk to support,her name was Leight bagge ***
They advertise a price that doesn’t exist Found a ticket for myself and daughter, when passenger info was plugged in, there was over a $discrepancyI spoke to a supervisor who had zero interest in speaking and couldn’t explain why I was seeing a price that didn’t exist
We purchased an airline tick for We had to change it because of a serious health problemWe agreed to the change fees and were quoted $to changeWe called back immediately and told them to go ahead, but were told the price was now $We reluctantly said OK, but after charging us, they called us and told us it would be $more for the flight, The same ticket on the website was advertised at $When we mentioned that, they said they wouldn't honor that price, but would waive the extra $Now we've paid $1,for this ticket.Even with the $penalty, we are paying %$for a $ticketIn addition, we spent over hours on the phone only to be told our card was declined when in fact the bank said it went through and deducted it from our account
I booked an person family trip to Europe through JustflyI was instructed to call the company to place the order (instead of doing so on the internet)The agent who answered the call place the order for all members of my familyThe agent confirmed the names with me, but then entered one of the last names incorrectlyOnce we discovered this incorrect name days later, the company wanted to charge $to correct the name, I called the airline directly (British Airways) who stated they would be willing to work with the travel agent (i.eJustfly) to correct the name at no costJustfly instructed me to call them various times and was on the phone for over hour and minutes each timeI pleaded with them to review the call recording from when the order was placedJustfly finally reviewed the call recordings from the original call and conducted an investigation but would not share the recording with meAt this point, Justfly admitted guilt and stated the agent had entered the
I booked a total of four one way tickets from San Luis Obispo, CA to Seattle, WA (for a vacation in July 2017) and then four tickets back to San Luis Obispo from SeattleI booked them on 2/12/around 7:pmI checked my email on 2/13/at 6:am (not quite hours later)to see if I had conformation and the e-tickets for my flightsI noticed on two of the tickets (return flight from Seattle to San Luis) two of the passengers middle names were wrongI called Just fly*** and asked to have the middle names changed to the correct ones (the middle names belonged to other passengers who also bought tickets-not sure how that happened in the first place)I was told they would have to charge me $a ticket to change the middle name or cancel the flight and re-purchase with the correct middle namesI told them I wasn't going to do thatJust Fly told me to call Alaska Airlines (the airline we were flying) and they would change the namesAlaska Airlines told me they were not able to
Dear Revdex.com, I purchased through justfly.com round trip flight from JFK to Barcelona on December 26th that is on the carrier Air berlinAir berlin closed in August and justfly*** had knowledge of that information well beforehandJustfly realize that all tickets would be voided but failed to contact me before my trip to let me know that I can no longer use those ticketsI arrived at the airport only to learn that I cannot fly and had to buy last minute tickets at the airport to get to Madrid on a different airlineI therefore not only lost the price of the ticket, but had to pay additional money for new expensive tickets that flew into the wrong destination (Madrid), since there were no flights going into BarcelonaI had originally booked roundtrip vuweling flight from Barcelona to Madrid on Jan 27th, but because I was already flying to Madrid, I had to book the reverse trip of going from Madrid to Barcelona (as I am now flying in and out of Madrid instead of Barcelona)Therefor
I booked a flight for February 9, with returned February 16, with travelers The tickets issued had the third traveler with a wrong last nameI tried several times to tell them that the my account on their database is showing the correct name but their system is generatifng a different last name They want to charge me for their error I've talked to different customer agents of justly, got cut off Been on the mobile call with them for almost hours now just to get a supervisor Still on a mobile call on hold
JustFly*** scheduled us on the wrong flightWe are supposed to leave Boston in the early am change planes in NJ and then land in Miami at just after noonThey put us on the wrong flight and now have us sitting in NJ for about hours and then landing in Miami after pmThis is NOT the flight I booked with them nor was it changed by the airlineJustFly just screwed up the reservation and refuses to fix itI want them to change the flight and get us to Miami by noon like I originally scheduled usI have already looked while I was on hold with JustFly and there are plenty of other seats on the flights that would have us in Miami at noonI have called a few times and they just read the current itinerary back to me and say OKNO, it's NOT okay
Most airlines allow refunds within 24-hours of a bookingMy flight was refundable for the full amount but JustFly*** which is the third-party charges $for facilitating the refundJustFly*** will refund your ticket transaction in full BUT then charge a secondary transaction for refundsSo they get to say flight refunds are paid in full while charging for them after the factIt's ridiculousJustFly*** is simply robbing people from their airline refund and covering it up like they are doing you a favor by negotiating the refund you were going to get anywayJustFly*** is crooked
Justfly.*** doesn't take responsibility for their mistakesWe had requested vegan meals on our flights to and from Dublin, Ireland and on our way to Dublin only my wife had the correct meal given to herThey did not communicate that I too had a vegan meal requested almost months before our flightThen on the way back to Los Angeles, our flights were supposedly confirmed to be right next to each other but the airline stated that only seat was reserved and the other was notWe never had any problems like these with other booking companies and we will never use them againThey said they could not do anything about it and to talk to the airline when we arrive for boarding which would be too late by then
My daughter selected her seat assingment, and was charged $for the seat, which is ridiculous, since I paid over $for the ticket! I have NEVER been charged for a seat assignment whenever I have flown on an airlineTheir response was "she selected a seat assignment." If she hadn't, she might not have gotten on the flight! This is just wrong! I'm furious that my credit card was charged for that amount, which means the same thing is going to happen on the return!
I recieved an "Updated Itinerary" one month after purchasing a flight through Justfly with an arrival time that was hours later than my originally scheduled, purchased flightWhen I called to inquire if I could get ANY earlier flight, I was told it would be a $fee to change! This was for a DOMESTIC flightRidiculous
I booked a fly on July for my family and I (people including kids and infant) departure December 24th, and return on January 26th, We spent over $5,and due to work, my husband had to change his departure date to January 4th, 2018, but we were to return together the same dayThe problem is that, early in November we call Justfly and found that my flight (San francisco- washington) had been cancelled and I was not informedI tried to get that resolved, but they told me that I will have to choose another day or get my money refundedFrom that day, I called them everyday for over a month, but they did not change their positionSo, as we were getting close to the evens (our wedding and our kids baptism) we were travelling for in Cameroon, we decided to get our money refunded including for my husband also, so that we can book another flight from a different companyTherefore, on Monday December 4th, at 4:00am, I called Justfly and requested refund for all
My card was manually charged by a representative without consentI made contact with the company after realizing approximately two weeks later my card was charged for a flight that I did not book and was told an investigation would take placeThe investigation was to take up to business days as they needed to review the recording of the call made fun their rep to myself and whether or not consent was actually givenA follow up was never received and I’m now contacting regarding the investigation (2/3months later)Now I’m being told there was no investigation and they don’t have the call and nothing can be done
OverchargedThe amount I agreed to pay when I submitted my reservation, and the receipt I received afterward, was $However my checking account was charged $I called their customer service department and was verbally told that there was an extra fee that the airline charged for something I did not request and that it could not be refunded
We have been dealing with Just Fly for two months in trying to cancel our tripBritish Airways says our flight can be cancelled without fees, but JustFly.com has not contaced themOne of our passengers passed away April 14th and dealing with this company has been beyond stressfulThey are untrustworthy, have giving
Had to change my flight due to my year old stepmother going into a nursing homeI wanted to change the date and also the airport because I was returning later than expectedAfter several calls I finally got a customer service reperesenativeWas told the cost would be $ even though it was a family emergencyHighway robbery
Horrible experience with this companyCharged extra charges other than what was stated on websiteDifficult to get a refund, talk with someone about making changes or speaking to a supervisorWill never use again!
I purchase airline tickets through Justfly***Justfly*** inaccurately listed my last name as MmayfieldThe correct spelling is MayfieldWhen I called Justfly***, the representatives said both that I and my wife would have to pay a $fee to correct each ticket, or a total fee of $I said that Justfly*** had made the mistake, and thus they should pay the feeThey claimed that I should have checked the itinerary they sent me immediately rather than three weeks later, and thus it was my mistakeThat doesn't seem right to meIn attempting to resolve the problems, I called Justfly*** several times and was put on hold for approximately minutes in totalEach time they representative said that he or she would transfer me to a supervisor, I rememained on the line for about minutes and then the called automatically went to the exit survey and said goodbyeThus, even though on two occasions, the representative promised to switch me to a supervisor, both times I ended up wi
NEVER USE THIS COMPANY!! This was my first attempt at booking with Justfly.com Here is what I experienced: multiple emails prompting me to call as there where problems with my reservation The first time I called it took hours to make a correction to a birth date I was then told all was good The next day I received two more emails requesting I call as there was a problem and if I did not make contact within a few hours my reservation would be cancelled I called and was informed they needed our passport numbers to complete this reservation The travel was completely within the USA with no foreign travel Justfly informed me it was the airline requesting this information and that if I did not provide it they would cancel our reservation Justfly WOULD NOT allow me to talk to a supervisorThis took about minutes of my time and I would not provide my passport information I called the airlines directly and informed them of what I was being told They confirmed my reservation and my bank confirmed payment as well as the airlines While on the phone with the airlines as the airlines put information into my reservation stating that a passport was not needed for this travel, Justfly cancelled my reservation after the airlines provided notation The airlines watched the status of my reservation change The airline was fabulous and assisted us in securing the reservation through them I then called Justfly to find out what was going on and they informed me I cancelled the reservation and there would be a fee for the cancellation I explained that I did not cancel it they did and that the airlines watched it change as I was on the phone with them to investigate the need for a passport Justfly struggled with this idea and repeated multiple times that I cancelled it Again they WOULD NOT allow me to talk with a supervisor After much frustration and a direct message as what options I have based on their business practices, Justfly agreed to refund all the charges within - hoursIt has not been - hours yet, but I will write again if I do not have the refund within this time frame Needless to say I am writing in hope that others do not experience what we have experienced I am also hoping to disclose Justfly as after my experience I spent time researching them and have found issues have happened to lots of folks This is a business that needs to be shutdown and airlines need to know what Justfly is saying about them
justfly sold me tickets overseas with no bagagge includedwhen I got to the airport I was asked to pay $each way for my lugagges and carry onHow the hell goes to Europe without luggage only with a *** purse??????? I do need a reinburstment of $and on my way back not to be charged for my luggageluggages and a carry onim going back to chicago on 4th of augustHere's my confirmation number with justfly *** I could of just go and booked this flights but the person I talked on the phone assured me that in the price was included a luggage and a carry onvery disappointed in justflyi also talk to support,her name was Leight bagge ***
They advertise a price that doesn’t exist Found a ticket for myself and daughter, when passenger info was plugged in, there was over a $discrepancyI spoke to a supervisor who had zero interest in speaking and couldn’t explain why I was seeing a price that didn’t exist
We purchased an airline tick for We had to change it because of a serious health problemWe agreed to the change fees and were quoted $to changeWe called back immediately and told them to go ahead, but were told the price was now $We reluctantly said OK, but after charging us, they called us and told us it would be $more for the flight, The same ticket on the website was advertised at $When we mentioned that, they said they wouldn't honor that price, but would waive the extra $Now we've paid $1,for this ticket.Even with the $penalty, we are paying %$for a $ticketIn addition, we spent over hours on the phone only to be told our card was declined when in fact the bank said it went through and deducted it from our account
I booked an person family trip to Europe through JustflyI was instructed to call the company to place the order (instead of doing so on the internet)The agent who answered the call place the order for all members of my familyThe agent confirmed the names with me, but then entered one of the last names incorrectlyOnce we discovered this incorrect name days later, the company wanted to charge $to correct the name, I called the airline directly (British Airways) who stated they would be willing to work with the travel agent (i.eJustfly) to correct the name at no costJustfly instructed me to call them various times and was on the phone for over hour and minutes each timeI pleaded with them to review the call recording from when the order was placedJustfly finally reviewed the call recordings from the original call and conducted an investigation but would not share the recording with meAt this point, Justfly admitted guilt and stated the agent had entered the
I booked a total of four one way tickets from San Luis Obispo, CA to Seattle, WA (for a vacation in July 2017) and then four tickets back to San Luis Obispo from SeattleI booked them on 2/12/around 7:pmI checked my email on 2/13/at 6:am (not quite hours later)to see if I had conformation and the e-tickets for my flightsI noticed on two of the tickets (return flight from Seattle to San Luis) two of the passengers middle names were wrongI called Just fly*** and asked to have the middle names changed to the correct ones (the middle names belonged to other passengers who also bought tickets-not sure how that happened in the first place)I was told they would have to charge me $a ticket to change the middle name or cancel the flight and re-purchase with the correct middle namesI told them I wasn't going to do thatJust Fly told me to call Alaska Airlines (the airline we were flying) and they would change the namesAlaska Airlines told me they were not able to
Dear Revdex.com, I purchased through justfly.com round trip flight from JFK to Barcelona on December 26th that is on the carrier Air berlinAir berlin closed in August and justfly*** had knowledge of that information well beforehandJustfly realize that all tickets would be voided but failed to contact me before my trip to let me know that I can no longer use those ticketsI arrived at the airport only to learn that I cannot fly and had to buy last minute tickets at the airport to get to Madrid on a different airlineI therefore not only lost the price of the ticket, but had to pay additional money for new expensive tickets that flew into the wrong destination (Madrid), since there were no flights going into BarcelonaI had originally booked roundtrip vuweling flight from Barcelona to Madrid on Jan 27th, but because I was already flying to Madrid, I had to book the reverse trip of going from Madrid to Barcelona (as I am now flying in and out of Madrid instead of Barcelona)Therefor
I booked a flight for February 9, with returned February 16, with travelers The tickets issued had the third traveler with a wrong last nameI tried several times to tell them that the my account on their database is showing the correct name but their system is generatifng a different last name They want to charge me for their error I've talked to different customer agents of justly, got cut off Been on the mobile call with them for almost hours now just to get a supervisor Still on a mobile call on hold
JustFly*** scheduled us on the wrong flightWe are supposed to leave Boston in the early am change planes in NJ and then land in Miami at just after noonThey put us on the wrong flight and now have us sitting in NJ for about hours and then landing in Miami after pmThis is NOT the flight I booked with them nor was it changed by the airlineJustFly just screwed up the reservation and refuses to fix itI want them to change the flight and get us to Miami by noon like I originally scheduled usI have already looked while I was on hold with JustFly and there are plenty of other seats on the flights that would have us in Miami at noonI have called a few times and they just read the current itinerary back to me and say OKNO, it's NOT okay
Most airlines allow refunds within 24-hours of a bookingMy flight was refundable for the full amount but JustFly*** which is the third-party charges $for facilitating the refundJustFly*** will refund your ticket transaction in full BUT then charge a secondary transaction for refundsSo they get to say flight refunds are paid in full while charging for them after the factIt's ridiculousJustFly*** is simply robbing people from their airline refund and covering it up like they are doing you a favor by negotiating the refund you were going to get anywayJustFly*** is crooked
Justfly.*** doesn't take responsibility for their mistakesWe had requested vegan meals on our flights to and from Dublin, Ireland and on our way to Dublin only my wife had the correct meal given to herThey did not communicate that I too had a vegan meal requested almost months before our flightThen on the way back to Los Angeles, our flights were supposedly confirmed to be right next to each other but the airline stated that only seat was reserved and the other was notWe never had any problems like these with other booking companies and we will never use them againThey said they could not do anything about it and to talk to the airline when we arrive for boarding which would be too late by then
My daughter selected her seat assingment, and was charged $for the seat, which is ridiculous, since I paid over $for the ticket! I have NEVER been charged for a seat assignment whenever I have flown on an airlineTheir response was "she selected a seat assignment." If she hadn't, she might not have gotten on the flight! This is just wrong! I'm furious that my credit card was charged for that amount, which means the same thing is going to happen on the return!
I recieved an "Updated Itinerary" one month after purchasing a flight through Justfly with an arrival time that was hours later than my originally scheduled, purchased flightWhen I called to inquire if I could get ANY earlier flight, I was told it would be a $fee to change! This was for a DOMESTIC flightRidiculous
I booked a fly on July for my family and I (people including kids and infant) departure December 24th, and return on January 26th, We spent over $5,and due to work, my husband had to change his departure date to January 4th, 2018, but we were to return together the same dayThe problem is that, early in November we call Justfly and found that my flight (San francisco- washington) had been cancelled and I was not informedI tried to get that resolved, but they told me that I will have to choose another day or get my money refundedFrom that day, I called them everyday for over a month, but they did not change their positionSo, as we were getting close to the evens (our wedding and our kids baptism) we were travelling for in Cameroon, we decided to get our money refunded including for my husband also, so that we can book another flight from a different companyTherefore, on Monday December 4th, at 4:00am, I called Justfly and requested refund for all
My card was manually charged by a representative without consentI made contact with the company after realizing approximately two weeks later my card was charged for a flight that I did not book and was told an investigation would take placeThe investigation was to take up to business days as they needed to review the recording of the call made fun their rep to myself and whether or not consent was actually givenA follow up was never received and I’m now contacting regarding the investigation (2/3months later)Now I’m being told there was no investigation and they don’t have the call and nothing can be done
OverchargedThe amount I agreed to pay when I submitted my reservation, and the receipt I received afterward, was $However my checking account was charged $I called their customer service department and was verbally told that there was an extra fee that the airline charged for something I did not request and that it could not be refunded
We have been dealing with Just Fly for two months in trying to cancel our tripBritish Airways says our flight can be cancelled without fees, but JustFly.com has not contaced themOne of our passengers passed away April 14th and dealing with this company has been beyond stressfulThey are untrustworthy, have giving
Had to change my flight due to my year old stepmother going into a nursing homeI wanted to change the date and also the airport because I was returning later than expectedAfter several calls I finally got a customer service reperesenativeWas told the cost would be $ even though it was a family emergencyHighway robbery
Horrible experience with this companyCharged extra charges other than what was stated on websiteDifficult to get a refund, talk with someone about making changes or speaking to a supervisorWill never use again!
I purchase airline tickets through Justfly***Justfly*** inaccurately listed my last name as MmayfieldThe correct spelling is MayfieldWhen I called Justfly***, the representatives said both that I and my wife would have to pay a $fee to correct each ticket, or a total fee of $I said that Justfly*** had made the mistake, and thus they should pay the feeThey claimed that I should have checked the itinerary they sent me immediately rather than three weeks later, and thus it was my mistakeThat doesn't seem right to meIn attempting to resolve the problems, I called Justfly*** several times and was put on hold for approximately minutes in totalEach time they representative said that he or she would transfer me to a supervisor, I rememained on the line for about minutes and then the called automatically went to the exit survey and said goodbyeThus, even though on two occasions, the representative promised to switch me to a supervisor, both times I ended up wi