I booked two flights through the website on July 18, On August 17, I received an email stating that there had been changes to my itinerary and I needed to contact the airline as soon as possibleI called Turkish Airlines immediately, but was informed that since the booking was done by a third party (Justfl***) I needed to contact them directlyI called their representative and after a minute conversation (mostly on hold) I was told that the booking would be cancelled and I would be entitled for a full refund due to the change of itineraryAt this moment, I was unable to complete the process since I had to step away from the phoneI called back after an hour and had to explain the situation again to a new representativeThis time it took 1:minutes to get the information from the airline and initiate the cancellation processI was informed that even though it was initiated there was no guarantee the money would be refundedI was instructed to wait 6-weeks for the response of the airlineThis cancellation ruined all the travel arrangements since I had a connecting flight with a different travel agency that had to also cancel since I was forced to make a complete new reservationThe cancellation fee was $and there is no refund for this feeI completely understand the airline modification is not controlled by Justfl***, but the incompetence of the representatives, lack of customer empathy, lack of interest of business retention and the general disregard for the impact to the client left a resounding bad impression
On May 12th of this year we purchased tickets from Justfly.comWe were flying from Cleveland to Myrtle BeachWe typed in the wrong day and didn' realize it till after.I called right back to change the day and was told I would have to rebookAfter rebooking I was told they would refund me my $oF COURSE IN WOULD HAVE TO PAY A $CANCELLATION FEE two other small fees of $and $29.90of which was put back in my bank, but not my original costI have talked todifferent people who didn't speak understandable EnglishAll of which said refund within days.It is almost days and still nothingJust seem to be getting the run aroundThe put the small amounts back but not the actual booking amount
I contacted Justfly*** on November 9th to report a medical emergency on behalf of my son* *** ***, and to ask about cancelling his travel itinerary and refunding the moneyJesse and his girlfriend have tickets traveling to Japan on December 10thOn Sunday, October 30, Jesse awoke with ringing in his ear, some hearing loss, and half his face paralyzedHis girlfriend rushed him to the ER where he was diagnosed having Ramsey Hunt Syndrome - a rare and serious condition with an unpredictable recoveryHe is being treated by a neurologist, has had two MRIs as well as an OtolaryngologistAs soon as we realized the length of recovery and treatment I contacted JustflyThey said if I sent letter from doctor and copy of doctor's license they would be happy to send this to the airline and didn't see a problemThe ticket was nonrefundable - I welcomed their supportI was told to call back in hoursThey explained there was a contingent for medical emergencySince then I have b
I just want to state that I am making a correction to a claim I just filed, hopefully you can find the complaint under my nameTo summarize I bought airline tickets and when I looked over my reservation this evening the returning flight time was in the PM and I swear I bought an AM flightI called JustFly, told them of the mistake and was told that they would cancel the flight but only if I accepted a $fee per passengerI did not accept and at that point the lady told me that she would just hang up the phone and not cancel my flight if I did not agree to the feesSo I agreed to the fees to get the full refund on the tickets ($1600)I am rewriting my complaint because I just called my credit card company and JustFly has charged my card with charges totaling $I originally requested a refund of $which is what I thought I was chargedThere are charges from this company in these amounts: 51.80, 75.00, 25.00, 50.00, I am really upset about thisI feel wrong
I booked flights to return to the U.KFor my mothers funeralI choose this as they had a great price for a British airways flightWhen we called we confirmed it was British airwaysThey said it wasToday went to check in and found out its American airways or British airways operating as British airwaysThe British airway logo is used it says British airways flight but it not it is American airways which is a company I avoid due to terrible reviewsI feel so cheated by this advertising and deliberate misleadingThen my husband noticed his name spelt wrong even though he had corrected the girl three times saying 'p' for papa not tStill they spelt his middle name wrong and then charged him$to change it!!! for airline fee and for their feeMy husband insisted they pay this for their mistakeThey said they'd investigate and if they find it is there fault the will refund but not the other although it's their mistake!!! He asked to speak to supervisor
Regarding confirmation * *** *** ***, I have yet to see a refund for cancelled tripsJustfly promised the refund within days, but the refund has yet to be correctedSomeone with the initials ENZ that I spoke with this morning promised a supervisor would contact me regarding the issueI just want my account credited in a timely fashion and I don't want to send Justlfly my credit card statement for research!
I purchased a air ticket from justfly***I needed a change of date for the onward journey and contacted customer careI was told that an additional price of $would be charged to which I agreedAbout an hour later, I received a call from justfly saying that the representative made a mistake with the the pricing and I had to pay an extra 100$ to confirm the change of datesI opted not to pay for it and asked the representative to connect me to the supervisorShe asked me to call back after which I was put on hold for a very long timesI could never reach the supervisor nor was my date changed for the original price quoted
My wife and I booked a multi-city flight with justfly***We used this online travel agency for the very first time after being rerouted to their website from a major airfare search siteWe had to cancel our trip shortly after booking and we paid $($per person) in cancellation fees, which added to the $of the original airfare priceFollowing the directions from justfly*** we started searching for flights that matched our original reservationWe tried to re-book in multiple occasions over several months and every time the agents from customer support would give us conflicting information and give always a new reason for why they were not able to change our flight to some other dateAt some point they decided that we could not fly after March (which is the date the ticket expires, while the airline told us that we had to re-book before March but we could fly anytime we wanted)Few days before March 15, they started telling us that the reservation was not
I recently purchased a flight to Thailand from justfly.com after I spoke to the employee he said I can get a refund for my flight ticket because I missed my flight which was on 2/17/when I called the next day to re book the flight the employee said that they can not give a refund and the ticket has no value and I would have to pay a re booking fee and through the process I talked to all sorts of employee claiming they worked there which was a little suspicious so when I went to re book the flight they charged me a fee of two payments of $then I asked if I can get a flight for 2/18/after they charged my checking account and they said no I would not be able to book my flight till 2/19/the main point is they are continuously charging me each month and I would like some sort of refund or at least the charges to be refunded and stop being charged to my account JustFly.com is a scam and they are not legitament
DO NOT USE THEM !!!
If I could give no stars I wouldI booked though this website on recommendation from a friend because the pricing looks so goodCouldn’t be more wrong ! Had to get my credit card company involved to get disputes resolvedI can honestly say I have never expierenced worse Customerservice or more shady dealings !
DO NOT BOOK WITH JUSTFLY.COM - I booked a flight which ended up $bucks more than through the airline websiteOn top of that when I cancelled within minutes of booking, they charged me a $cancellation fee which would have been FREE had I cancelled through the airline siteThey are EGREGIOUSLY BAD on customer service*** *** ***) was not helpful and kept iterating the terms and conditions when I asked what the $fee actually coversTerrible business - DO NOT USEIf there was a negative stars, I'd award them gladly
This is the worst experience ever in booking a trip and I have done it for 40years; lies about the prices, quotes one and charges another, two plus hours waiting on the phone and never getting any result, unable to confirm seats and then no seats available unless you pay extraAbsolutely the worst
This company, justfly.*** travel agency, charges an exorbitant prices for cancellationsThey do not have a forgiveness policy even though I realized my mistake within a few minutes of buying a ticket through their establishmentThe airline itself will not charge for hours cancellation but this company does, and it is a hefty $for cancellationI will never use them againTerrible policy
I booked a flight with them, but at some point, somehow, the wrong date was bookedI called to see if there was anyway they could help, and said they could if I paid an extra $dollarsI called the airline I booked through and they said they could defiantly help, but once I mentioned Justfly they said they could not help me, but the did say if I would have booked through them I would not cost me $dollars to fixThen after complaining on twitter as a warning in hopes that no one else would book with them, they contacted me and informed me that someone would call me from their escalation team, seven hours later and nothingI then contacted them instead and then after informing me the travel agent couldn't do anything they put me to a supervisor who also could not do anything for meSo ultimately they can not help anyoneThey are a business on making money off people and of not caring whether or not you do business with them againThey also charged me for picking seats but the airline itself does not
After I made my flight reservation with justfl***, my credit card was changed times for different amounts which is fine if the total amount equaled that amount presented in the online transaction and the invoiceOne credit card transactions was for justfl*** service and the other transactions were made to the airline for the flight and seat reservationsTotal amount charged to my credit card was $higher that the invoice I have received from justfl***I have called justfl*** twice but they refuse to acknowledge the amount difference and refund
I bought two tickets from JustFly***After my order was processed, they charged me an additional $for each ticket I boughtThey refuse to talk to me over the phone and refer me to an e-mail addressI e-mailed them, but they still have not replied to my e-mail
I made purchased airline tickets for Charleston, SC and they send my tickets for Charleston, WV I asked them make changes but they want to charge me another to do this when it was their mistake and I contact as soon as I noticed the mistakeThey also charged me another for taxes and other fees which stated on their website the the purchased price of the airline tickets includes taxes and fees except for baggage feesI have try to resolve this issue by calling them several times but they just give me the run around and when I ask to speak to the supervisor they ignore meWhen I ask for their full name they just give me their first name onlyI am sure these people are scamming people out of moneyAll I want a full refund because I asked to make changes to as far as my travel destination but at this point I am better off get a full refund because now I am weary about conducting business with them
I recently booked two tickets from their websites and I canceled them within hours because our schedule changedThey charged me dollars cancel fee for each ticketsWhen you follow their steps to book tickets on line, they never remind you how much they are going to get charged for fee if you cancel the tickets within hoursI found out when I canceled my ticketTheir custom service was also bad, I waited for min to reach the representative, who did not gave any reasonable explanationI am not going to use this company anymore
I cancelled a round trip ticket from Los Angeles to New Zealand back in December
I agreed to pay the cancellation fees associated with cancelling a "tickted" reservationI should have received a refund for over $2,They said the refund would be issued to the original form of payment (a eisa credit card) within 6-weeks
It is now March 22nd, STILL NO REFUNDI have called their customer service phone number over timesThey ask for a different request each timeThey asked for copies of the credit card statement for January, Februrary, and March of to verify that I did not receive the refundI sent those statements to the email address they providedAnother two weeks passI called againThey can now see that the refund did not go through based on the credit card statements I emailedThey said the refund will go through in 2-daysAnother week passesI am once again on the phone with them right nowThis company is HORRIBLETheir customer service reps DO NOT speak engilsh and they DO NOT have emailIt is a hour request for any email exchangeIt is a sketchy email address I have NEVER heard from even though they assure you that they'll be sending a copy of confirmations or receiptsThey put you on hold for 10-minutes for EACH question or inquiry you haveNONE of the staff are knowledgeable about ANY of their policiesSTAY AWAYNEVER give any of your money to this shady company
I bought airline tickets at justfly.comto travel from Washington Dulles to ParisAt the time of purchase, the website did not warn or tell me about baggage fees which I got to know about at the time of check-in$per first bag of lb or less which used to be free for more than years that I have been travelling from Washington to ParisI am requested Justfly.com and United Airline to waive and refund the fees of $which is the total amount they are charging for first chebaggage or tell
I booked two flights through the website on July 18, On August 17, I received an email stating that there had been changes to my itinerary and I needed to contact the airline as soon as possibleI called Turkish Airlines immediately, but was informed that since the booking was done by a third party (Justfl***) I needed to contact them directlyI called their representative and after a minute conversation (mostly on hold) I was told that the booking would be cancelled and I would be entitled for a full refund due to the change of itineraryAt this moment, I was unable to complete the process since I had to step away from the phoneI called back after an hour and had to explain the situation again to a new representativeThis time it took 1:minutes to get the information from the airline and initiate the cancellation processI was informed that even though it was initiated there was no guarantee the money would be refundedI was instructed to wait 6-weeks for the response of the airlineThis cancellation ruined all the travel arrangements since I had a connecting flight with a different travel agency that had to also cancel since I was forced to make a complete new reservationThe cancellation fee was $and there is no refund for this feeI completely understand the airline modification is not controlled by Justfl***, but the incompetence of the representatives, lack of customer empathy, lack of interest of business retention and the general disregard for the impact to the client left a resounding bad impression
On May 12th of this year we purchased tickets from Justfly.comWe were flying from Cleveland to Myrtle BeachWe typed in the wrong day and didn' realize it till after.I called right back to change the day and was told I would have to rebookAfter rebooking I was told they would refund me my $oF COURSE IN WOULD HAVE TO PAY A $CANCELLATION FEE two other small fees of $and $29.90of which was put back in my bank, but not my original costI have talked todifferent people who didn't speak understandable EnglishAll of which said refund within days.It is almost days and still nothingJust seem to be getting the run aroundThe put the small amounts back but not the actual booking amount
I contacted Justfly*** on November 9th to report a medical emergency on behalf of my son* *** ***, and to ask about cancelling his travel itinerary and refunding the moneyJesse and his girlfriend have tickets traveling to Japan on December 10thOn Sunday, October 30, Jesse awoke with ringing in his ear, some hearing loss, and half his face paralyzedHis girlfriend rushed him to the ER where he was diagnosed having Ramsey Hunt Syndrome - a rare and serious condition with an unpredictable recoveryHe is being treated by a neurologist, has had two MRIs as well as an OtolaryngologistAs soon as we realized the length of recovery and treatment I contacted JustflyThey said if I sent letter from doctor and copy of doctor's license they would be happy to send this to the airline and didn't see a problemThe ticket was nonrefundable - I welcomed their supportI was told to call back in hoursThey explained there was a contingent for medical emergencySince then I have b
I just want to state that I am making a correction to a claim I just filed, hopefully you can find the complaint under my nameTo summarize I bought airline tickets and when I looked over my reservation this evening the returning flight time was in the PM and I swear I bought an AM flightI called JustFly, told them of the mistake and was told that they would cancel the flight but only if I accepted a $fee per passengerI did not accept and at that point the lady told me that she would just hang up the phone and not cancel my flight if I did not agree to the feesSo I agreed to the fees to get the full refund on the tickets ($1600)I am rewriting my complaint because I just called my credit card company and JustFly has charged my card with charges totaling $I originally requested a refund of $which is what I thought I was chargedThere are charges from this company in these amounts: 51.80, 75.00, 25.00, 50.00, I am really upset about thisI feel wrong
I booked flights to return to the U.KFor my mothers funeralI choose this as they had a great price for a British airways flightWhen we called we confirmed it was British airwaysThey said it wasToday went to check in and found out its American airways or British airways operating as British airwaysThe British airway logo is used it says British airways flight but it not it is American airways which is a company I avoid due to terrible reviewsI feel so cheated by this advertising and deliberate misleadingThen my husband noticed his name spelt wrong even though he had corrected the girl three times saying 'p' for papa not tStill they spelt his middle name wrong and then charged him$to change it!!! for airline fee and for their feeMy husband insisted they pay this for their mistakeThey said they'd investigate and if they find it is there fault the will refund but not the other although it's their mistake!!! He asked to speak to supervisor
Regarding confirmation * *** *** ***, I have yet to see a refund for cancelled tripsJustfly promised the refund within days, but the refund has yet to be correctedSomeone with the initials ENZ that I spoke with this morning promised a supervisor would contact me regarding the issueI just want my account credited in a timely fashion and I don't want to send Justlfly my credit card statement for research!
I purchased a air ticket from justfly***I needed a change of date for the onward journey and contacted customer careI was told that an additional price of $would be charged to which I agreedAbout an hour later, I received a call from justfly saying that the representative made a mistake with the the pricing and I had to pay an extra 100$ to confirm the change of datesI opted not to pay for it and asked the representative to connect me to the supervisorShe asked me to call back after which I was put on hold for a very long timesI could never reach the supervisor nor was my date changed for the original price quoted
My wife and I booked a multi-city flight with justfly***We used this online travel agency for the very first time after being rerouted to their website from a major airfare search siteWe had to cancel our trip shortly after booking and we paid $($per person) in cancellation fees, which added to the $of the original airfare priceFollowing the directions from justfly*** we started searching for flights that matched our original reservationWe tried to re-book in multiple occasions over several months and every time the agents from customer support would give us conflicting information and give always a new reason for why they were not able to change our flight to some other dateAt some point they decided that we could not fly after March (which is the date the ticket expires, while the airline told us that we had to re-book before March but we could fly anytime we wanted)Few days before March 15, they started telling us that the reservation was not
I recently purchased a flight to Thailand from justfly.com after I spoke to the employee he said I can get a refund for my flight ticket because I missed my flight which was on 2/17/when I called the next day to re book the flight the employee said that they can not give a refund and the ticket has no value and I would have to pay a re booking fee and through the process I talked to all sorts of employee claiming they worked there which was a little suspicious so when I went to re book the flight they charged me a fee of two payments of $then I asked if I can get a flight for 2/18/after they charged my checking account and they said no I would not be able to book my flight till 2/19/the main point is they are continuously charging me each month and I would like some sort of refund or at least the charges to be refunded and stop being charged to my account JustFly.com is a scam and they are not legitament
DO NOT USE THEM !!!
If I could give no stars I wouldI booked though this website on recommendation from a friend because the pricing looks so goodCouldn’t be more wrong ! Had to get my credit card company involved to get disputes resolvedI can honestly say I have never expierenced worse Customerservice or more shady dealings !
DO NOT BOOK WITH JUSTFLY.COM - I booked a flight which ended up $bucks more than through the airline websiteOn top of that when I cancelled within minutes of booking, they charged me a $cancellation fee which would have been FREE had I cancelled through the airline siteThey are EGREGIOUSLY BAD on customer service*** *** ***) was not helpful and kept iterating the terms and conditions when I asked what the $fee actually coversTerrible business - DO NOT USEIf there was a negative stars, I'd award them gladly
This is the worst experience ever in booking a trip and I have done it for 40years; lies about the prices, quotes one and charges another, two plus hours waiting on the phone and never getting any result, unable to confirm seats and then no seats available unless you pay extraAbsolutely the worst
This company, justfly.*** travel agency, charges an exorbitant prices for cancellationsThey do not have a forgiveness policy even though I realized my mistake within a few minutes of buying a ticket through their establishmentThe airline itself will not charge for hours cancellation but this company does, and it is a hefty $for cancellationI will never use them againTerrible policy
I booked a flight with them, but at some point, somehow, the wrong date was bookedI called to see if there was anyway they could help, and said they could if I paid an extra $dollarsI called the airline I booked through and they said they could defiantly help, but once I mentioned Justfly they said they could not help me, but the did say if I would have booked through them I would not cost me $dollars to fixThen after complaining on twitter as a warning in hopes that no one else would book with them, they contacted me and informed me that someone would call me from their escalation team, seven hours later and nothingI then contacted them instead and then after informing me the travel agent couldn't do anything they put me to a supervisor who also could not do anything for meSo ultimately they can not help anyoneThey are a business on making money off people and of not caring whether or not you do business with them againThey also charged me for picking seats but the airline itself does not
After I made my flight reservation with justfl***, my credit card was changed times for different amounts which is fine if the total amount equaled that amount presented in the online transaction and the invoiceOne credit card transactions was for justfl*** service and the other transactions were made to the airline for the flight and seat reservationsTotal amount charged to my credit card was $higher that the invoice I have received from justfl***I have called justfl*** twice but they refuse to acknowledge the amount difference and refund
I bought two tickets from JustFly***After my order was processed, they charged me an additional $for each ticket I boughtThey refuse to talk to me over the phone and refer me to an e-mail addressI e-mailed them, but they still have not replied to my e-mail
I made purchased airline tickets for Charleston, SC and they send my tickets for Charleston, WV I asked them make changes but they want to charge me another to do this when it was their mistake and I contact as soon as I noticed the mistakeThey also charged me another for taxes and other fees which stated on their website the the purchased price of the airline tickets includes taxes and fees except for baggage feesI have try to resolve this issue by calling them several times but they just give me the run around and when I ask to speak to the supervisor they ignore meWhen I ask for their full name they just give me their first name onlyI am sure these people are scamming people out of moneyAll I want a full refund because I asked to make changes to as far as my travel destination but at this point I am better off get a full refund because now I am weary about conducting business with them
I recently booked two tickets from their websites and I canceled them within hours because our schedule changedThey charged me dollars cancel fee for each ticketsWhen you follow their steps to book tickets on line, they never remind you how much they are going to get charged for fee if you cancel the tickets within hoursI found out when I canceled my ticketTheir custom service was also bad, I waited for min to reach the representative, who did not gave any reasonable explanationI am not going to use this company anymore
I cancelled a round trip ticket from Los Angeles to New Zealand back in December
I agreed to pay the cancellation fees associated with cancelling a "tickted" reservationI should have received a refund for over $2,They said the refund would be issued to the original form of payment (a eisa credit card) within 6-weeks
It is now March 22nd, STILL NO REFUNDI have called their customer service phone number over timesThey ask for a different request each timeThey asked for copies of the credit card statement for January, Februrary, and March of to verify that I did not receive the refundI sent those statements to the email address they providedAnother two weeks passI called againThey can now see that the refund did not go through based on the credit card statements I emailedThey said the refund will go through in 2-daysAnother week passesI am once again on the phone with them right nowThis company is HORRIBLETheir customer service reps DO NOT speak engilsh and they DO NOT have emailIt is a hour request for any email exchangeIt is a sketchy email address I have NEVER heard from even though they assure you that they'll be sending a copy of confirmations or receiptsThey put you on hold for 10-minutes for EACH question or inquiry you haveNONE of the staff are knowledgeable about ANY of their policiesSTAY AWAYNEVER give any of your money to this shady company
I bought airline tickets at justfly.comto travel from Washington Dulles to ParisAt the time of purchase, the website did not warn or tell me about baggage fees which I got to know about at the time of check-in$per first bag of lb or less which used to be free for more than years that I have been travelling from Washington to ParisI am requested Justfly.com and United Airline to waive and refund the fees of $which is the total amount they are charging for first chebaggage or tell