Justfly is a scamThey claim to have low flight prices but then charge you add ons you did not select to purchase, it is impossible to get through to someone when trying to make a cancellationYou are put on hold for hoursThey are a scam plain and simpleThere is no recourse
I just got robbed out of $2,from this farce of a travel websiteI needed to change my ticket destinationI had to pay a $cancellation fee per ticket, and now they will not honor the prices on their websiteThey are telling me the airline is charging an additional $rerouting fee (separate from their fee), and the ticket prices they are quoting for me to "use" my credit is twice the online priceI asked where I could go to see the actual prices so I would know how much to spendThey said only they had access to that information in their database So basically, I need to just shoot in the dark, and hope it's closeROBBERY
I selected an airline flight from DTW Detroit Metropolitan Airport to MCO Orlando International Airport for December 27th it was a one way flight for my Husband and myselfI purchased the tickets through Justfly.com and thought everything looked correct but when I double checked the flight information the flight Actually was from MCO to Detroit which was incorrectJust fly made the errorI contacted them and they said that there rule and regulations would not allow me to change the flight or get a refundI just wanted them to make this right so that we can fly to the proper destinationSince the tickets are not useable I had to purchase new ticketsJustfly*** is scamming customersThey are charging customers for services that are not being rendered
My name is Jerusalem***, booking Number:***My sister Nigist*** and I were flying together on 1/5/from Seattle to Washington, DC with a final destination of Addis ababa, Ethiopia booked on Justly.comUnfortunately, United would not let me board to my final destination (Addis Ababa, Ethiopia)due to name error on the ticketI hold an Ethiopian passport which has my full Ethiopian name including a surname.(grandfather’s name) However, my legal name is Jerusalem *** as WA state ID, social security as well as my residence card issued by US Immigration.United airlines agent demanded I call the booking agent ( justly) to get surname addedI immediately called justly, their automated service clearly said to log in to their website to change the name if the airline requestsHowever when I logged in to their website, it said that it is not in service and to call customer serviceAfter waiting on hold for more than an hour nervously and extremely worried they were
I booked a ticket with justfly*** Near the bottom of the page, there is a blurb that states it is free to cancel within hours of bookingI tried to cancel my flight hours after I booked itI received an error message from justfly*** that I was not able to cancel due to restrictions from the airline...even though justfly*** said it was free to cancel within hoursI tried to use the "contact us" page but when I clicked on the "cancel my booking" topic, it was blankI tried again to use the contact us feature but it does not give you the option to email or chat onlineWhen I called, I was on hold for over an hourI called frontier to try to cancel my flight with them but it was a $cancellation fee...the ticket was only $to begin with!! How can they charge a cancellation fee almost equal to the value of the ticket but not mention that on the booking page??
Company stated price, and refused to honor price AFTER purchaseI booked travel with JustFly via website, and paid stated fare of USDA day later, I received a notice of cancellation of booking, to which JustFly stated was a problem with Delta AirlinesAfter calling delta, I was told that JustFly cancelled the ticket, and not delta (as JustFly had told me)After calling JustFly multiple times, I asked to speak with a manager and was told that is not allowedAfter multiple calls/texts to a number listed for JustFly under Revdex.com.com, I received a call from someone at JustFly telling me the trip was cancelled because the price I paid "was not the real price." If it was not the "real" price, then it should not have been listed as the price, and my debit card should not have been charged the accepted price
I found a flight on Justfly*** on 11/20/that showed tickets available for $so I booked my flight! Sounded great until I see the charge for $on my account and look to see if that same flight is available and their website shows flights available for $So I called into their *** number and get told - "*** *** *** ** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***"So basically you want me to pay $to book a new flight for $so that my total in this would be $instead of $Makes a lot of sense! I will never book through this website againI had high expectations for about minutes on this siteI will just stick to my websitesUpdate as of 11/22/17- I just checked justfly website again and its still showing tickets available for the same flight I chose at $I appreciate the reply from trustpilot, but knowing that the flights are still available on the website and I got charged an extra $is pretty sadAgain I will never do business with justfl*** again
I booked and received a confirmation email from justfly*** for an important trip from DC to VancouverI received a confirmation email with a number and an itineraryWhen I called United Airlines to reserve a special seat due to a disabily they informed me that I was not booked on the flightI called justfly back to enquire and they told me that "they did not hear back from United on the day of booking" so my booking was cancelledI WAS NOT INFORMED OF THISI WOULD HAVE TURNED UP AT THE AIRPORT TO FIND NO BOOKING IN SPITE OF CONFIRMATIONJustfly then rerouted me and CHARGED ME AN ADDITIONAL FEE WHICH I HAD TO PAY AS I WAS DESPERATE TO MAKE MY APPOINTMENTI Have tried to call them to resolve this issue many times and their service keeps me on hold for hours when I ask for a supervisorI WANT OTHER PEOPEL TO AVOID HAVING THIS PROBLEM
JustFly changed our flight and seat assignments after we booked our flight months in advance weeks before our trip, we received an e-mail saying we were being a bumped to another flight and lost our seat assignments We went through hours of calls with the JustFly agents and had to pay hundreds of dollars more to get home on the same day and we couldn't sit together without a substantial fee which we couldn't afford They were rude and did not resolve the situation at allThey shouldn't be able to scam people like that
I reserved an international flight for a friend of mine through JustFlyA month later, she received an email from them telling her to call immediatelyShe did and was informed that her flight information had changed, she would be flying a different airline at different times than the original bookingBeing a novice traveler, she agreed to the changeJustfly said she would be receiving a new e-ticket in to hoursShe did not and called again, only to be told the same thingFour days later, just a week before her departure date, when she had still received no e-ticket, she called meI called JustFly and was told an e-ticket would be issue in to hours, or days before her departure dateI tried to cancel the flight and get a full refund as their website indicated could be doneThe customer service rep said she could not cancel without my friend's authorityI told my friend, she called and was told her flight had been cancelledI purchased a replacement ticket dire
I booked two airline tickets from justfly and the total of my tickets came out to be $which was not a pronlemThe problem presented itself when my bank would not allow justfly to take the full amountI received an alert from justfly stating that I would have to change the credit card or get my bank to lift the holdI contacted my bank and the hold was liftedJustfly was only supposed to take an additional $but they took more and then they charged me $cancellation fee to cancel my reservationThey ended up putting my bank account in the negative and still have not refunded my money like we talked aboutNot only was I charged for teservation from justfly but I was charged by Delta Airlines as wellA total of $I have yet to get my refund like we spoke about
They don’t even deserve the one starEvasive agents that keep you on phone for over an hour when you ask for a supervisor because they have not honored your cancelled flight credit that you paid a $Change fee forSay there are no flights when you try to use the credit but when you get on their site therenare plenty flights for the days you triedSay your credit is good for a year but used date ticket was boughtIf you buy months in advance, cancel on day of outgoing flight due to illness, pay the $150, then the year only goes to purchase date and consists of just monthsThey are devious, misleading, havenon-existent customer service, leave you strandedI could go on and onWill NEVERuse them again
My wife and I booked two flight through the company JustFly*** to Jamaica departing from FtLauderdale airport and arriving at Montego Bay for 08/31/The return flight from Montego Bay to FtLauderdale was supposed to return on 09/03/After booking and our credit card being charged, I realized that the dates that JustFly*** booked us for was both flying to Jamaica and returning to FtLauderdale on 09/03/We called the company to correct the issue and after an hour of back and forth with their "customer service" employees, we were transferred to their "customer service department" which was a voicemail for a air conditioning companyI have not been able to reach the company since
This company has non-existent customer service who also don't speak very good english, just the worstYou will pay double and won't see your money backWill not use them again and will tell everyone I know not to book with them anymoreI will also make it a career to write negative reviews everywhere because they are a scam companyStay away!!!
This site is definitely scamy! I thought I'd found a good deal for a flightAfter I booked the flight, I called within minutes to find out if I could make a changeI was told that I was unable to make the change without paying a $dollar fee!! After that, I decided to cancel the flightThe Representative conferred with his Manager, and lowered the fee to $I explained to the Representative that I was going to share my experience with as many people as possible
I booked flights to Australia through justfly and decided I wanted to shorten my trip (no pressing reason, just decided it was too long)On April I attempted to make changes to my flights to and from Australia online with justflyI attempted two separate times with different flight changesThe first time the charge was represented to be about $to change departing and return flights for two passengersI was okay with that, and attempted to complete it but got an error message about not being able to be completed onlineI tried one more time to make sure it wasn't an issue with the flights, this time with a different flightThe charge was that time represented to be about $I also tried to complete that transaction but got the error message about having to callI then called customer service and was told that it would be best to cancel my flights because then I would just get charged $per ticket ($total)He specifically indicated that it would be cheaper to can
Needed to change flight dates and they could not provide a flight on the dates needed BUT I could go to their website and purchase the exact flight I neededBut he kept telling me there we no flights available that fit my needsI fully understand about there being a fee for changes but they offered no flights that I could use to connect up with ground transportation
Don’t use this company!! They changed my flights twice resulting in a hour layover which is ridiculousI am traveling with my year old mother who is in a wheelchairWhen I called they act like they are looking for other flight options but they try to put you on flights that are very undesirable and most likely underbooked What a scam!! Then when I tried to check in for my flight I couldn’t online! Which then means we have to wait and check in at airport I paid for seats after initially booking and now probably won’t even have good seats So frustrating!! I wish I could charge them for the extra time I have spent on this!! I’ve read so many similar reviews on *** so this is how they operateWish I would have read those reviews before booking with them
I booked a flight and got charged three different times by company and the airlines that was bookedNo one was willing yo assist on the phone or onlineThis company is terrible and steals money, my bank is not even able to help until they finish processing the charges it's been day and it's still pending causing issues with my accounts
Justfly is a scamThey claim to have low flight prices but then charge you add ons you did not select to purchase, it is impossible to get through to someone when trying to make a cancellationYou are put on hold for hoursThey are a scam plain and simpleThere is no recourse
I just got robbed out of $2,from this farce of a travel websiteI needed to change my ticket destinationI had to pay a $cancellation fee per ticket, and now they will not honor the prices on their websiteThey are telling me the airline is charging an additional $rerouting fee (separate from their fee), and the ticket prices they are quoting for me to "use" my credit is twice the online priceI asked where I could go to see the actual prices so I would know how much to spendThey said only they had access to that information in their database So basically, I need to just shoot in the dark, and hope it's closeROBBERY
I selected an airline flight from DTW Detroit Metropolitan Airport to MCO Orlando International Airport for December 27th it was a one way flight for my Husband and myselfI purchased the tickets through Justfly.com and thought everything looked correct but when I double checked the flight information the flight Actually was from MCO to Detroit which was incorrectJust fly made the errorI contacted them and they said that there rule and regulations would not allow me to change the flight or get a refundI just wanted them to make this right so that we can fly to the proper destinationSince the tickets are not useable I had to purchase new ticketsJustfly*** is scamming customersThey are charging customers for services that are not being rendered
My name is Jerusalem***, booking Number:***My sister Nigist*** and I were flying together on 1/5/from Seattle to Washington, DC with a final destination of Addis ababa, Ethiopia booked on Justly.comUnfortunately, United would not let me board to my final destination (Addis Ababa, Ethiopia)due to name error on the ticketI hold an Ethiopian passport which has my full Ethiopian name including a surname.(grandfather’s name) However, my legal name is Jerusalem *** as WA state ID, social security as well as my residence card issued by US Immigration.United airlines agent demanded I call the booking agent ( justly) to get surname addedI immediately called justly, their automated service clearly said to log in to their website to change the name if the airline requestsHowever when I logged in to their website, it said that it is not in service and to call customer serviceAfter waiting on hold for more than an hour nervously and extremely worried they were
I booked a ticket with justfly*** Near the bottom of the page, there is a blurb that states it is free to cancel within hours of bookingI tried to cancel my flight hours after I booked itI received an error message from justfly*** that I was not able to cancel due to restrictions from the airline...even though justfly*** said it was free to cancel within hoursI tried to use the "contact us" page but when I clicked on the "cancel my booking" topic, it was blankI tried again to use the contact us feature but it does not give you the option to email or chat onlineWhen I called, I was on hold for over an hourI called frontier to try to cancel my flight with them but it was a $cancellation fee...the ticket was only $to begin with!! How can they charge a cancellation fee almost equal to the value of the ticket but not mention that on the booking page??
Company stated price, and refused to honor price AFTER purchaseI booked travel with JustFly via website, and paid stated fare of USDA day later, I received a notice of cancellation of booking, to which JustFly stated was a problem with Delta AirlinesAfter calling delta, I was told that JustFly cancelled the ticket, and not delta (as JustFly had told me)After calling JustFly multiple times, I asked to speak with a manager and was told that is not allowedAfter multiple calls/texts to a number listed for JustFly under Revdex.com.com, I received a call from someone at JustFly telling me the trip was cancelled because the price I paid "was not the real price." If it was not the "real" price, then it should not have been listed as the price, and my debit card should not have been charged the accepted price
I found a flight on Justfly*** on 11/20/that showed tickets available for $so I booked my flight! Sounded great until I see the charge for $on my account and look to see if that same flight is available and their website shows flights available for $So I called into their *** number and get told - "*** *** *** ** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***"So basically you want me to pay $to book a new flight for $so that my total in this would be $instead of $Makes a lot of sense! I will never book through this website againI had high expectations for about minutes on this siteI will just stick to my websitesUpdate as of 11/22/17- I just checked justfly website again and its still showing tickets available for the same flight I chose at $I appreciate the reply from trustpilot, but knowing that the flights are still available on the website and I got charged an extra $is pretty sadAgain I will never do business with justfl*** again
I booked and received a confirmation email from justfly*** for an important trip from DC to VancouverI received a confirmation email with a number and an itineraryWhen I called United Airlines to reserve a special seat due to a disabily they informed me that I was not booked on the flightI called justfly back to enquire and they told me that "they did not hear back from United on the day of booking" so my booking was cancelledI WAS NOT INFORMED OF THISI WOULD HAVE TURNED UP AT THE AIRPORT TO FIND NO BOOKING IN SPITE OF CONFIRMATIONJustfly then rerouted me and CHARGED ME AN ADDITIONAL FEE WHICH I HAD TO PAY AS I WAS DESPERATE TO MAKE MY APPOINTMENTI Have tried to call them to resolve this issue many times and their service keeps me on hold for hours when I ask for a supervisorI WANT OTHER PEOPEL TO AVOID HAVING THIS PROBLEM
JustFly changed our flight and seat assignments after we booked our flight months in advance weeks before our trip, we received an e-mail saying we were being a bumped to another flight and lost our seat assignments We went through hours of calls with the JustFly agents and had to pay hundreds of dollars more to get home on the same day and we couldn't sit together without a substantial fee which we couldn't afford They were rude and did not resolve the situation at allThey shouldn't be able to scam people like that
I reserved an international flight for a friend of mine through JustFlyA month later, she received an email from them telling her to call immediatelyShe did and was informed that her flight information had changed, she would be flying a different airline at different times than the original bookingBeing a novice traveler, she agreed to the changeJustfly said she would be receiving a new e-ticket in to hoursShe did not and called again, only to be told the same thingFour days later, just a week before her departure date, when she had still received no e-ticket, she called meI called JustFly and was told an e-ticket would be issue in to hours, or days before her departure dateI tried to cancel the flight and get a full refund as their website indicated could be doneThe customer service rep said she could not cancel without my friend's authorityI told my friend, she called and was told her flight had been cancelledI purchased a replacement ticket dire
I booked two airline tickets from justfly and the total of my tickets came out to be $which was not a pronlemThe problem presented itself when my bank would not allow justfly to take the full amountI received an alert from justfly stating that I would have to change the credit card or get my bank to lift the holdI contacted my bank and the hold was liftedJustfly was only supposed to take an additional $but they took more and then they charged me $cancellation fee to cancel my reservationThey ended up putting my bank account in the negative and still have not refunded my money like we talked aboutNot only was I charged for teservation from justfly but I was charged by Delta Airlines as wellA total of $I have yet to get my refund like we spoke about
They don’t even deserve the one starEvasive agents that keep you on phone for over an hour when you ask for a supervisor because they have not honored your cancelled flight credit that you paid a $Change fee forSay there are no flights when you try to use the credit but when you get on their site therenare plenty flights for the days you triedSay your credit is good for a year but used date ticket was boughtIf you buy months in advance, cancel on day of outgoing flight due to illness, pay the $150, then the year only goes to purchase date and consists of just monthsThey are devious, misleading, havenon-existent customer service, leave you strandedI could go on and onWill NEVERuse them again
My wife and I booked two flight through the company JustFly*** to Jamaica departing from FtLauderdale airport and arriving at Montego Bay for 08/31/The return flight from Montego Bay to FtLauderdale was supposed to return on 09/03/After booking and our credit card being charged, I realized that the dates that JustFly*** booked us for was both flying to Jamaica and returning to FtLauderdale on 09/03/We called the company to correct the issue and after an hour of back and forth with their "customer service" employees, we were transferred to their "customer service department" which was a voicemail for a air conditioning companyI have not been able to reach the company since
Hidden fees with cancelling and changing flightsNo partial refunds availableThey are very dishonest about their cancellation policy
This company has non-existent customer service who also don't speak very good english, just the worstYou will pay double and won't see your money backWill not use them again and will tell everyone I know not to book with them anymoreI will also make it a career to write negative reviews everywhere because they are a scam companyStay away!!!
This site is definitely scamy! I thought I'd found a good deal for a flightAfter I booked the flight, I called within minutes to find out if I could make a changeI was told that I was unable to make the change without paying a $dollar fee!! After that, I decided to cancel the flightThe Representative conferred with his Manager, and lowered the fee to $I explained to the Representative that I was going to share my experience with as many people as possible
I booked flights to Australia through justfly and decided I wanted to shorten my trip (no pressing reason, just decided it was too long)On April I attempted to make changes to my flights to and from Australia online with justflyI attempted two separate times with different flight changesThe first time the charge was represented to be about $to change departing and return flights for two passengersI was okay with that, and attempted to complete it but got an error message about not being able to be completed onlineI tried one more time to make sure it wasn't an issue with the flights, this time with a different flightThe charge was that time represented to be about $I also tried to complete that transaction but got the error message about having to callI then called customer service and was told that it would be best to cancel my flights because then I would just get charged $per ticket ($total)He specifically indicated that it would be cheaper to can
Needed to change flight dates and they could not provide a flight on the dates needed BUT I could go to their website and purchase the exact flight I neededBut he kept telling me there we no flights available that fit my needsI fully understand about there being a fee for changes but they offered no flights that I could use to connect up with ground transportation
Don’t use this company!! They changed my flights twice resulting in a hour layover which is ridiculousI am traveling with my year old mother who is in a wheelchairWhen I called they act like they are looking for other flight options but they try to put you on flights that are very undesirable and most likely underbooked What a scam!! Then when I tried to check in for my flight I couldn’t online! Which then means we have to wait and check in at airport I paid for seats after initially booking and now probably won’t even have good seats So frustrating!! I wish I could charge them for the extra time I have spent on this!! I’ve read so many similar reviews on *** so this is how they operateWish I would have read those reviews before booking with them
I booked a flight and got charged three different times by company and the airlines that was bookedNo one was willing yo assist on the phone or onlineThis company is terrible and steals money, my bank is not even able to help until they finish processing the charges it's been day and it's still pending causing issues with my accounts