I purchased a ticket on justfly*** *** *** on June 30th at 9:30AM EST for a flight on July 7thI tried to cancel the ticket at 2PM EST, but was told I would be subject to a feeThis seems to be in conflict with US DOT regulation CFR 259.5(b)(4), which states that airlines must allow customers to cancel or change flights within hours without feeThis fee is surprising (and contrary to regulations) and was not clear at booking that they would not follow that regulation (followed by every other online booking business to my knowledge)
Please, just stay awayI Booked a flight for November,3rd from Kansas City to West Palm Beach, returning on Nov,5thAfter paying for the flight and receiving a conformation message, I noticed the dates were different from the initial dates I had previously selectedI immediately contacted customer service to inform them of the error and was told that the error was on my endI then asked to speak with and was forwarded to a supervisor in an attempt to resolve what I thought was a simple and easy to fix computer errorI was inform by the supervisor that the error was on my end, and that I would have to pay a $dollar cancellation fee and from there re-book the flightI guess I should have read over the reviews before using this company, because after reading them I can see that I am not the only one this has happened toI really think they are using this process to squeeze and extra buck out of customersI will never do business with this company ever again and I advice anyone who's thinking thinking about using them to please stay away, they are rip offs!
Hi purchased a ticket in May to g back to my job in Portugal and I purchased the insurance just incaseWell an emergency happened and I wanted to change my date phone calls later I was told they couldn't help me and wouldn't cancel it and told me to call the airline themselves which I did but because I went through this agency they couldn't help meSo again I called and again I was transferred and when I asked to speak to a manager I was denied they just kept ask g me why they will tell you the same thing months later this is still not resolvedThey have the worst customer service!!! Very nhappy and btw the insurance I brought? Waste of time
My daughter (*** ***) and I purchased airline tickets from Justly*** was rushed to the hospital and is currently in ICUI called Justly ad explained I need to cancel the flight due to a medical emergencyI was told on Nov for a non-penalty refund I needed to email the medical documentation (proof of hospitalization) to *** which I didOn Nov I called and spoke with the Justly agent and was told the email was received but not the attachmentI sent the email with the attached more timesI called Justfly back on Nov to confirm receipt of the email and attachedAt that time I was told they were received and that my email was being processedI was told to wait 24-hours to hear backToday, Nov I called JustFly to check status and was now told my email attachment was not received and my flight already went outJustfly agent (JD is her name) said they would not give me a refund and that the return flight is still openShe then said I
I bought plane tickets to Puerto Rico on JetBlue through Justfly*** for me, my wife, and my and 3-year oldsAfter the hurricane, the house we had over there was razed to the ground, and our friends in the area seriously advise against bringing the little kids there (of course): dysentery, no water, no powerJustfly tells me that, of course, no problem, go ahead and cancel the flights through the systems, and with their travel insurance I will get 100% refundI do this, and they charge me a very high fee for cancellation and do not refund me any moneyThey simply give me a credit with them to buy other ticketsAs an it, I go ahead and buy other tickets that I was looking for to go to PanamaAlthough they had already charged me that surprise fee, I naively think they will deduct my credit on this new purchaseWrong! They charge me, not only the full price of the new tickets (around $1500), but an extra $that they are not able to justify! (Of course, trying to get in to
I attempted to book a roundtrip journey *** in MarWhen I submitted the request, I received an error indicating the transaction failedAs I initiated a new request to try again, I received a booking confirmation emailWhen I opened the email, it was for only the return portion of what I requestedI tried to pull this up in my profile on justfly*** but they had no record of the booking that they createdI decided to wait overnight to allow time for any synch issuesThis morning, there was still no record in their online systemI called justfly and the agent said she could see my booking for the return segmentI asked her why it isn't showing in my profileSHe said I need to call the airlineI asked her to verify that the outbound request didn't also confirm to ensure I didn't miss somethingShe said to call the airlineI asked her to report the issue to her technology department because their website actually told me that it failed, when it partially went throughShe said to call the airlineIn other words, she couldn't help me nor was she willing to try to hear what I was actually asking of herSo, I called the airlineThe return flight was in fact confirmedI asked the airline if a seat was also in my booking since justfly allowed for me to select a seat and pay a fee and the airline said that I bought the lowest fare and it does not include a seatI will now have to purchase a seat via the airline also if I want one in advanceI will never use justfly again
Part of my flight was cancelled on 7/1/I have called Justfly times already and they have told me they are working with British Airway to get a refund for that part of my flight, but I haven't received the refund yet or gotten any progress with themThey will not provide me with anything in writing
I purchased tickets with this company, and received email confirmation with flight info, and ref# along with flight confirmationThen received an email saying reservation was cancelled without reasonI tried to call spent approximately 1/hrs on holdfinally spoke to someone named Rayson, who was not only rude, but kept cutting me offwhen I finally got around to why the flight was cancelled he informed me that the flight was fullI informed him that was not the case considering I had already checked online for that flight and there were still seats availablehe just kept telling me that was not correctIn the meantime my son was on the phone to the airline with the flight infoThey told him that Justfly never sent anything to themThat the confirmation number was not theirsI asked Rayson about my cc info, and that there shouldn't be a chargehe told me that since it was cancelled there shouldn't be a chargei hope that is the caseDidn't see a charge yet, but many people have voiced opinions online about their cancellationsI just want it known that this company should not be able to operate in the manner they haveI have purchased airline tickets before from third parties and have never had a problem
I have to move my trip because of workI signed up for the insurance plan provided at checkout that stated it covered cancellationsWhen I called to cancel my flight I was told I have to pay $75-$just to cancel and that the insurance will not cover cancellationsI understand being charged if this situation could have been avoided, but I am now being punished for a situation out of my controlAbsolutely terrible customer service
Price advertised was $for a flight and it specifically said to call and reserve before midnightI called at am and the cost of the flight was 3-5X the advertised price
I booked a flight using JustFly.com and foremost, the dates that I selected for travel when purchasing ticket were different than the dates of the ticket I receivedI cancelled this reservation (the website misleadingly offers free cancellation within hours) and was hit with a $dollar penalty charge, on top of a non-refundable $booking feeI chose not to continue to book my travel for this trip with JustFly.com and booked elsewhereThe website indicated that it will take up to days for refunds to be credited to my back account depending on my bankWhen I called my bank to check in regarding the status of my refund, they told me that it was JustFly.com that hasn't released my funds, not any issue on behalf of the bankI called JustFly.com on Wednesday, August 30th at around 2:45pm PST to discuss my concerns with someone from customer service, who did not seem bothered that the tickets I selected were different from the ones I received and then told me not to worry and
I purchased airline tickets and purchased the extended cancellation benefit and when I went to cancel my reservation days later they told me that the benefit was not valid anymore because hours had passed from making the reservationThey explained that they could cancel the reservation with no money back and they would charge $per ticket for the cancellationThey also charged my account an additional $separately with no explanation
After experiencing their nightmare service and then seeing through several review websites includeing the Revdex.com, I am amazed this company has not been shut down My wife had to cancel her flight and we accepted that we had to pay a $cancellation fee and would only receive credit rather than a refund When we tried to book a new flight using the credit, the site would not allow us to use the credit at its stated value for the fare that it had advertised I received the run around from their incompetent customer service for nearly an hour, being transferred several times to different people and then they eventually hung up on me At that point I called my credit card company to report their business as a fraud and directed them not to honor any of the charges This company has such terrible business practices it should be considered a fraudulant business The number of negative reviews of this company is astounding and I'm surprised they haven't been shut down by the *** yet
To whom it may concern, I'm a first time user on your website and purchased business class tickets for May 11th through May 27th on Norwegian Air from LAX to LGW and returnI contacted your customer service department on February 13th asking to speak with a supervisor, I was then transferred to a gentlemen by the name of Lloyd asking him for a refund and he stated I can only give you flight credit for a future flightI then asked how is this procedure or policy in practice? Basically your guaranteeing I'll be still alive at time of use or your operation will still be in business, how is that justified? Sincerely, Jack ***
I purchased tickets through justly.com on August 11, Booking numbers are: 021-314-211, and 021-314-811.When I checked their website on August 18,the ticket prices had dropped significantly (By $100, $50)On their website, it says they offer free cancellation and price adjustmentsTherefore, I called the company on August 18, twice to see if they could provide me price adjustment as it says on their websiteThe customer service agents were extremely rude, and did not speak English wellFirst agent said, I will pay $cancellation fee, and get a credit for remaining balance, but to use the credit I am entitled to pay $which is more than the price I paid for the ticketI called again to see if I could actually be assistedThe second agent did not understand the meaning for "price adjustment"I had to explain the meaning of the wordHe kept on asking if I wanted to just cancel my flightI kept on repeating I am not asking for cancellation, that I only want pri
I purchased the tickets to travel to see my brother who has a medical condition, the next day my brother passed awayCalled the customer service to cancel explained the reasonThey requested the death documents to cancel the reservation without any penaltyI sent all documentation needed for cancelation, however, they are given hard time every time I call and check the status of the reservationEvery time I call customer service they give me conflicting story about a third party fee and airline fee.Calle the airline myself and they denied that they ever charging any fees.have been calling every single day 2-time and they had putting me on hold for 30-minutes with no answerPlease help me
I tried to book a ticket at a good price through them, and it was booked, but then a couple of hours later, they said there was a price problem, and I had to callI called, I approved the $30-increase and the gal said I would receive the e-ticket shortlyInstead I rec'd an email that said the ticket was canceled for any of several reasons related to credit card refused, etcnothing to do with airlinesI called back and they tried to say it was airline related and it was canceledWould I like to rebook? Meanwhile, I stumbled on the AKRON, OH Revdex.com site and saw where they had issued warningsSo after being on hold for a few minutes, I just hung up and figure I'm lucky they didn't charge my card for anything
I booked a flight from justfly, but within hours I had an emergency and cancelled my reservation, jetblue had no problem with giving back my money and justfly charged me this information wasn't on there website,, they either keep you on hold forever and don't respond to your emails, Thank you for your time, Eric Corbin
I purchased an Airline ticket from Boston to DubaiI was denied the time off from my work with the Commonwealth of MassI requested a refund from justfly*** and they verbally said my fare was non-refundableThe ticket that I received did not state the fare was non-refundable I am seeking a refund in the amount of $
Had to change my flight due to my year old stepmother going into a nursing homeI wanted to change the date and also the airport because I was returning later than expectedAfter several calls I finally got a customer service reperesenativeWas told the cost would be $ even though it was a family emergencyHighway robbery
I purchased a ticket on justfly*** *** *** on June 30th at 9:30AM EST for a flight on July 7thI tried to cancel the ticket at 2PM EST, but was told I would be subject to a feeThis seems to be in conflict with US DOT regulation CFR 259.5(b)(4), which states that airlines must allow customers to cancel or change flights within hours without feeThis fee is surprising (and contrary to regulations) and was not clear at booking that they would not follow that regulation (followed by every other online booking business to my knowledge)
Please, just stay awayI Booked a flight for November,3rd from Kansas City to West Palm Beach, returning on Nov,5thAfter paying for the flight and receiving a conformation message, I noticed the dates were different from the initial dates I had previously selectedI immediately contacted customer service to inform them of the error and was told that the error was on my endI then asked to speak with and was forwarded to a supervisor in an attempt to resolve what I thought was a simple and easy to fix computer errorI was inform by the supervisor that the error was on my end, and that I would have to pay a $dollar cancellation fee and from there re-book the flightI guess I should have read over the reviews before using this company, because after reading them I can see that I am not the only one this has happened toI really think they are using this process to squeeze and extra buck out of customersI will never do business with this company ever again and I advice anyone who's thinking thinking about using them to please stay away, they are rip offs!
Hi purchased a ticket in May to g back to my job in Portugal and I purchased the insurance just incaseWell an emergency happened and I wanted to change my date phone calls later I was told they couldn't help me and wouldn't cancel it and told me to call the airline themselves which I did but because I went through this agency they couldn't help meSo again I called and again I was transferred and when I asked to speak to a manager I was denied they just kept ask g me why they will tell you the same thing months later this is still not resolvedThey have the worst customer service!!! Very nhappy and btw the insurance I brought? Waste of time
My daughter (*** ***) and I purchased airline tickets from Justly*** was rushed to the hospital and is currently in ICUI called Justly ad explained I need to cancel the flight due to a medical emergencyI was told on Nov for a non-penalty refund I needed to email the medical documentation (proof of hospitalization) to *** which I didOn Nov I called and spoke with the Justly agent and was told the email was received but not the attachmentI sent the email with the attached more timesI called Justfly back on Nov to confirm receipt of the email and attachedAt that time I was told they were received and that my email was being processedI was told to wait 24-hours to hear backToday, Nov I called JustFly to check status and was now told my email attachment was not received and my flight already went outJustfly agent (JD is her name) said they would not give me a refund and that the return flight is still openShe then said I
I bought plane tickets to Puerto Rico on JetBlue through Justfly*** for me, my wife, and my and 3-year oldsAfter the hurricane, the house we had over there was razed to the ground, and our friends in the area seriously advise against bringing the little kids there (of course): dysentery, no water, no powerJustfly tells me that, of course, no problem, go ahead and cancel the flights through the systems, and with their travel insurance I will get 100% refundI do this, and they charge me a very high fee for cancellation and do not refund me any moneyThey simply give me a credit with them to buy other ticketsAs an i
t, I go ahead and buy other tickets that I was looking for to go to PanamaAlthough they had already charged me that surprise fee, I naively think they will deduct my credit on this new purchaseWrong! They charge me, not only the full price of the new tickets (around $1500), but an extra $that they are not able to justify! (Of course, trying to get in to
I attempted to book a roundtrip journey *** in MarWhen I submitted the request, I received an error indicating the transaction failedAs I initiated a new request to try again, I received a booking confirmation emailWhen I opened the email, it was for only the return portion of what I requestedI tried to pull this up in my profile on justfly*** but they had no record of the booking that they createdI decided to wait overnight to allow time for any synch issuesThis morning, there was still no record in their online systemI called justfly and the agent said she could see my booking for the return segmentI asked her why it isn't showing in my profileSHe said I need to call the airlineI asked her to verify that the outbound request didn't also confirm to ensure I didn't miss somethingShe said to call the airlineI asked her to report the issue to her technology department because their website actually told me that it failed, when it partially went throughShe said to call the airlineIn other words, she couldn't help me nor was she willing to try to hear what I was actually asking of herSo, I called the airlineThe return flight was in fact confirmedI asked the airline if a seat was also in my booking since justfly allowed for me to select a seat and pay a fee and the airline said that I bought the lowest fare and it does not include a seatI will now have to purchase a seat via the airline also if I want one in advanceI will never use justfly again
Part of my flight was cancelled on 7/1/I have called Justfly times already and they have told me they are working with British Airway to get a refund for that part of my flight, but I haven't received the refund yet or gotten any progress with themThey will not provide me with anything in writing
I purchased tickets with this company, and received email confirmation with flight info, and ref# along with flight confirmationThen received an email saying reservation was cancelled without reasonI tried to call spent approximately 1/hrs on holdfinally spoke to someone named Rayson, who was not only rude, but kept cutting me offwhen I finally got around to why the flight was cancelled he informed me that the flight was fullI informed him that was not the case considering I had already checked online for that flight and there were still seats availablehe just kept telling me that was not correctIn the meantime my son was on the phone to the airline with the flight infoThey told him that Justfly never sent anything to themThat the confirmation number was not theirsI asked Rayson about my cc info, and that there shouldn't be a chargehe told me that since it was cancelled there shouldn't be a chargei hope that is the caseDidn't see a charge yet, but many people have voiced opinions online about their cancellationsI just want it known that this company should not be able to operate in the manner they haveI have purchased airline tickets before from third parties and have never had a problem
I have to move my trip because of workI signed up for the insurance plan provided at checkout that stated it covered cancellationsWhen I called to cancel my flight I was told I have to pay $75-$just to cancel and that the insurance will not cover cancellationsI understand being charged if this situation could have been avoided, but I am now being punished for a situation out of my controlAbsolutely terrible customer service
Price advertised was $for a flight and it specifically said to call and reserve before midnightI called at am and the cost of the flight was 3-5X the advertised price
I booked a flight using JustFly.com and foremost, the dates that I selected for travel when purchasing ticket were different than the dates of the ticket I receivedI cancelled this reservation (the website misleadingly offers free cancellation within hours) and was hit with a $dollar penalty charge, on top of a non-refundable $booking feeI chose not to continue to book my travel for this trip with JustFly.com and booked elsewhereThe website indicated that it will take up to days for refunds to be credited to my back account depending on my bankWhen I called my bank to check in regarding the status of my refund, they told me that it was JustFly.com that hasn't released my funds, not any issue on behalf of the bankI called JustFly.com on Wednesday, August 30th at around 2:45pm PST to discuss my concerns with someone from customer service, who did not seem bothered that the tickets I selected were different from the ones I received and then told me not to worry and
I purchased airline tickets and purchased the extended cancellation benefit and when I went to cancel my reservation days later they told me that the benefit was not valid anymore because hours had passed from making the reservationThey explained that they could cancel the reservation with no money back and they would charge $per ticket for the cancellationThey also charged my account an additional $separately with no explanation
After experiencing their nightmare service and then seeing through several review websites includeing the Revdex.com, I am amazed this company has not been shut down My wife had to cancel her flight and we accepted that we had to pay a $cancellation fee and would only receive credit rather than a refund When we tried to book a new flight using the credit, the site would not allow us to use the credit at its stated value for the fare that it had advertised I received the run around from their incompetent customer service for nearly an hour, being transferred several times to different people and then they eventually hung up on me At that point I called my credit card company to report their business as a fraud and directed them not to honor any of the charges This company has such terrible business practices it should be considered a fraudulant business The number of negative reviews of this company is astounding and I'm surprised they haven't been shut down by the *** yet
To whom it may concern, I'm a first time user on your website and purchased business class tickets for May 11th through May 27th on Norwegian Air from LAX to LGW and returnI contacted your customer service department on February 13th asking to speak with a supervisor, I was then transferred to a gentlemen by the name of Lloyd asking him for a refund and he stated I can only give you flight credit for a future flightI then asked how is this procedure or policy in practice? Basically your guaranteeing I'll be still alive at time of use or your operation will still be in business, how is that justified? Sincerely, Jack ***
I purchased tickets through justly.com on August 11, Booking numbers are: 021-314-211, and 021-314-811.When I checked their website on August 18,the ticket prices had dropped significantly (By $100, $50)On their website, it says they offer free cancellation and price adjustmentsTherefore, I called the company on August 18, twice to see if they could provide me price adjustment as it says on their websiteThe customer service agents were extremely rude, and did not speak English wellFirst agent said, I will pay $cancellation fee, and get a credit for remaining balance, but to use the credit I am entitled to pay $which is more than the price I paid for the ticketI called again to see if I could actually be assistedThe second agent did not understand the meaning for "price adjustment"I had to explain the meaning of the wordHe kept on asking if I wanted to just cancel my flightI kept on repeating I am not asking for cancellation, that I only want pri
I purchased the tickets to travel to see my brother who has a medical condition, the next day my brother passed awayCalled the customer service to cancel explained the reasonThey requested the death documents to cancel the reservation without any penaltyI sent all documentation needed for cancelation, however, they are given hard time every time I call and check the status of the reservationEvery time I call customer service they give me conflicting story about a third party fee and airline fee.Calle the airline myself and they denied that they ever charging any fees.have been calling every single day 2-time and they had putting me on hold for 30-minutes with no answerPlease help me
I tried to book a ticket at a good price through them, and it was booked, but then a couple of hours later, they said there was a price problem, and I had to callI called, I approved the $30-increase and the gal said I would receive the e-ticket shortlyInstead I rec'd an email that said the ticket was canceled for any of several reasons related to credit card refused, etcnothing to do with airlinesI called back and they tried to say it was airline related and it was canceledWould I like to rebook? Meanwhile, I stumbled on the AKRON, OH Revdex.com site and saw where they had issued warningsSo after being on hold for a few minutes, I just hung up and figure I'm lucky they didn't charge my card for anything
I booked a flight from justfly, but within hours I had an emergency and cancelled my reservation, jetblue had no problem with giving back my money and justfly charged me this information wasn't on there website,, they either keep you on hold forever and don't respond to your emails, Thank you for your time, Eric Corbin
I purchased an Airline ticket from Boston to DubaiI was denied the time off from my work with the Commonwealth of MassI requested a refund from justfly*** and they verbally said my fare was non-refundableThe ticket that I received did not state the fare was non-refundable I am seeking a refund in the amount of $
Had to change my flight due to my year old stepmother going into a nursing homeI wanted to change the date and also the airport because I was returning later than expectedAfter several calls I finally got a customer service reperesenativeWas told the cost would be $ even though it was a family emergencyHighway robbery