On May 21st, I booked a ticket online for $with the Booking Number: 102-936-I was at jfk airport and was told for the first time in my life, that I needed a transit visa if I wanted to board because I have two stops in EuropeI went to Delta and they helped me apply for the visaSince I wasn’t getting any answers I decided to get another ticket from new York to Paris to continue with the rest of my tripI tried to cancel that flight before the departure but the justfly agent I was speaking with kindly put me on hold and never came back onlineDelta decided to add $to the existing amount that I paid to get me out of the airport the same day because I live in PhiladelphiaAfter I tried to check in, Airfrance told me that the ticket was first class so I decided to cancel itDelta agreed to refund the $they charged me that day but refused to refund the original $because I bought that ticket through a travel agencyI spent over 4h altogether on the p
On 9/15/2016, I bought a round trip ticket from Dallas TX, through Frankfurt, to Portharcourt Nigeria with Lufthansa Airways, via Justfly online booking agency with Justfly Booking ** ***, Lufthansa e-ticket: ***On the set departure date (12/6/2016), the passenger, *** ***, had an early morning medical emergency that warranted urgent medical attentionThe doctor that attended to her advised against making the travel since she was not medically fit for thatHe also issued a covering letter to that effectI called Lufthansa and informed them of my predicament and forwarded the doctor's noteThey removed her from the fly list for that evening's flight and adviced me to get in touch with my booking agency - JustflyI also submitted a copy of the same doctor's report to JustflyThey asked me to get in touch with them when she is fit medically to travelAfter the surgery and rehabilitation period, I got back to JustflyThey requested some extra documents i
I contacted Justfly*** to inform them of the blatant flight mix-upThe flight they booked me for was a different date, different origin city, different destination city, different airline, and different priceI was advised to speak to the company they booked the flight with, Aeroflot, and that they would have a manager calling me back in a little bitI never received the return call from Justfly*** and I did as instructed and contacted AeroflotThey said they couldn’t do anything for me because I didn’t book the flight on their company’s websiteI then looked into creating a Revdex.com investigation and saw that there were many other cases like mineCustomers purchased one flight and ended up with tickets to another flightI once again contacted Justfly*** and they said that they couldn’t do anything about the tickets because it was more than hours from when I purchased themAfter speaking on the phone and mentioning all the above information it sounded like t
I purchased round trip to Florence Italy for and when making the reservation I had the OPTION of choosing my seatsI chose to do this and pay extra to be able to select our seats because my husband is 6'and I wanted to get seats that allowed some extra roomMy confirmation confirmed the seats I choseWhen I sent to check in online before my flight instead of confirming the seats I had already chosen and paid extra for I had to pick seats againIn order for me to get the seats I chose and pai for I was going to have to pay and additional $per seatI called Justfly customer service and for nothing but the run aroundThe woman did not speak clear English which is fine if she at least comprehended it which she did not, kept saying something about $was for the seat selection and $was processing the selectionI asked numerous times then why are my seats not confirmed and am I being charged additional $per seat to get the seats I already paid them forShe just repeat
This company is the worst company I have ever dealt with in my entire life They have no sympathy or regret for mistakes by the company that may cause you ill intentThey cancelled not but flight reservations I made over the phone with two representatives because of a guideline theyre own employees dont follow If thats not bad enough the story gets worseAfter cancelling the reservation in a three hour period, I was charged twice, over $and lost my reservation which I explained was due to a family emergencyWhen I asked for a refund, the only way they can even do anything is by sending a checkI spoke to an escalation department specialist "***" and he offered me $couponI have been charged and they cant even refund me for their mistake
Online flight search for Kona, HI returned misleading choices, which resulted in my booking RT tickets to Kahului, HI, which is on Maui rather than the big islandWhen I realized mistake, I contacted JustFly to change my ticketsI was prepared to pay $to change two tickets as indicated on WebsiteHowever, when contacted, JustFly said tickets non-refundable and it would cost me full value of tickets plus $each to make changesI then had to pay an additional $to buy RT inter-island tickets
Classic bait and switchThey advertise low fares online on Kayak, then after confirming your purchase, cancel your reservation hours later without explanationYou call in and they offer you a 50% marked up fare as a concession
I bought an expensive business class tickets from JustFly*** for the travel using Qatar AirlinesThe reference number is 091-904-My original return travel date from Chennai to Atlanta was on 28th May Due to the health issue I could not travel on 28th May so on May 27, 2018, I changed my travel date to 5th June and paid the change fee of $to ***Our credit card statement shows $was paid to the JustFly*** and $was paid to Qatar airlines for this change of travel date (total is $1036.00)Qatar airlines did issue the updated ticket with 5th June return travel dateThe flight from Chennai was on 5th June at 3:amI went to the airport at 12:amI was the first business class passenger who was attended by Qatar associate who handles the business class customersQatar associate that my ticket was cancelled by JUSTFLY*** so I can’t travelI notified my father and he spent 5+ hours on the phone call with JustFly*** and
The Seat Selection Fee of JustFly.com is a scamI've paid the extra $for seating assignment feeHowever, my both the segments - outbound and inbound assigned seats were differentI was Okay with my my outbound seats as luckily I was assigned with aisle seats, but my inbound seats particularly hours flight from DEL to SFO was assigned to a middle seat by airlineWhen I asked the airline to give me my assigned seat, they told me that they have almost sold out and only middle seats were left outThe airline told me if I would like to get my assigned seat then I need to buy that seat paying extra $As I didn't have any other option, I'm feet so can't adjust in middle seat, bought the seat by paying $I could have avoided paying extra money of $71($54+$16.95) by directly picking the seats from the airline and not going through this ordeal
First of all, I have two childrenOne of them is years oldJust fl*** knew from the beginning that a year old child can't sit still for a or hour layoverI informed them of my year oldI made a reservation with a minute layoverLater I received an email informing me that Aeromexico changed my reservationNow I have a hour layoverI called Aeromexico and they informed me that Justfl*** has the authority to change the reservationJust fly said Aeromexico changed the reservationI made the first reservation with Justfly so Justfly needs to take responsibilityI, as a mother, would never agree to a or hour layoverJust fly later changed my reservation again without my permissionI was happy with a minute layoverI am ok with a hour layover; but I would NEVER agree to a or hour layoverJust fly has lost my businessI will inform friends, etc of my horrible experienceJust fly employees would not take responsibilityNo wonder they have so many complaintsAdd me to the listJust fly changed me to a hour layoverWhy? Please Revdex.comListen to all the complaints against Justfly.com Just fly has a long list of complaintsThey blamed AeromexicoAeromexico said on Friday, July 22, that Justfl*** would not allow Aeromexico to make changes on Friday, July It seems Justfly is ***Do they care about young children? I doubt itBuyer beware
They sold me insurance on a trip then canceled the insurance but will not allow me to cancel the trip because the insurance was canceled by thenI would not have bookef the trip with out insuranceThings come up and is never a garentee that I can make itNow the air line will only refund dollars of the dollars I paid at the time with insurance that was canceled by *** ***
I booked a flight for my daughter and I to go visit my sonI decided the length of time would not work for me so I called to cancelI then saw a one hundred and fifty dollar charge on my card that I did not know about or authorizedI then called to make the flight for an earlier return by two days and was told it be another six hundred dollars on top of the six hundred ninty two dollars I already paidI asked for a refund by was denied for both charges
I bought tickets with Just Fly from Miami to Cuzco, Peru, one for myself and my friend Alina BonnJustFly booked us on Aviaca to get to Lima, and then on Peruvian airlines to get to CuzcoJuly - returning July We got there fineOne the return date, the Peruvian flight was 1/hours late taking offThey couldn't land in the Cuzco airport to board usTherefore, we missed the connection in Lima for AviancaPeruvian airlines and Avianca said we had to go back through JUSTFLY, that they couldn't help usWe contacted JUSTFLY from Lima, and they said they would get back to us in 24-hoursWe had to buy outright another ticket from Avianca so we could get back to MiamiIt cost $ticket/$totalI have called JustFly every day for the last days trying to get reimbursement - and they keep saying they have a call-out agent working on it - but we keep getting the same story and no one helps usI have talked to an Ece and a manager StellaThey said we should g
Booked a flight from LAX to Sydney, Australia for a friends weddingWhen the wedding date was changed from December to August 2017, I contacted justfly*** to change my ticketFirst I checked the ticket prices on their website if I were to book a new ticket for the new dates, and saw that they were $cheaper than what I originally paidAfter calling justfly*** and staying on hold for hours, I was told that the ticket prices for the new dates were $more than I just saw on their website so I would be responsible to pay this additional $for the difference in ticket prices PLUS and additional $in change feesI told them that I just looked up ticket prices and they were cheaper so why were they charging me more? I was put on hold for another hour and when they came back they said that was all they could doI was frustrated and told them I would call backWhen I called back a week later I immediately asked to speak to a managerI told the manager what had ha
Mistake made by booking team caused a spelling error in passengers last name and additional charges were needed to fix thatNo email or call confirming booking correction within various time frames provided from representatives Extremely long hold periods, minutes minimum over minutes some times Spent over consecutive hours dealing with various reps; none of which could help me "for certain" Rude customer support representatives (Talking over me, not answering questions, asking for unnecessary personal information, hanging up on me, transferring me to someone else when they choose to not help me, not trained properly in dealing with client issues, incredibly impatient) Not making it clear or evident anywhere that additional baggage can not be bought ahead of time online for the airline I was using, therefore making the passenger pay the airline more than the pre-purchase online advertised price
After making a bookimg with this company I received a confirmation hours laterOnce I had the confirmation I noticed that they had spelt a name wrongI called them straight away to rectify thisI was informed they were going to charge me $for their mistake and was told this was an airline freeI disputed this and after multiple phone calls and conversations I am still waiting to correct this mistakeThe airline have told me the change is not a problem but justfly are unwilling to cooperateI have been on hold multiple times for a total of minuitesThe customer service I have received is discusting
If you want to keep your money, stay awayI booked a ticket and unfortunately couldnt make the flightWhen I called the the first time they gave a fixed refund fee which was below the amount I paid for the ticketThe second time I called after verifying witht he airlines the cancellation charges, the amount went more than what I paid for the ticketLooks like a scam artist and totally unethical companyCompanies such as this should be out of businessI lodged complaint with credit card company
I purchased an itinerary for two from Justfly that indicated flight/train services from Los Angeles to Phuket, ThailandThe flight had two connecting services in China: one was a connecting flight, the other a connecting train serviceWhen I arrived to the train station to collect my train tickets with my Justfly itinerary and E-ticket confirmation number, the attendant at the train station was unable to retrieve my reservations based on insufficient information providedThe attendant expressed that the confirmation number could not locate my reservation so I was thus compelled to purchase new train tickets if I wanted to get into Shanghai on time to catch my connecting flightSince returning to the US, I have contacted Justfly a number of times, have written an official grievance and submitted it to customer care, and have spent many hours explaining my predicament to staff agents of JustflyThey have denied an issue of reimbursement on grounds that the “flight is now closed”I
I purchased flight tickets through the Justfly website and felt as if I had received a wonderful dealMy plans then changed and I was given a "credit" by Justfly customer service as long as I used my "credit" within one year of the original flight dateI then attempted to use my "credit" a couple of weeks ago and found that due to the fees, using this credit actually increases the cost of your ticket..not much of a credit thenI called then (3) times in the same morning and once I explained my situation, I was mysteriously cut offI could understand this occurring once and possibly twice, but three times seems more systemic that a faulty telephone systemI paid $for these flights which was essentially stolen by Jusrfly which I don't appreciateTheir business practices appear to be dishonest and I would steer clear of this company
I booked a flight with this website online at justfly.com and they proceeded to charge me $for the cancellation fee, which I was fine withThen they took $out of my account without my consentMy bank (wells fargo) then proceeded the dispute after trying to speak with them on the phoneAfter deciding it was ample time to cancel my flight, wells fargo returned $to my account for meI have since called to try and rebook a flight with this company with my $voucherThey are constantly telling me they cannot find flights, they cannot rebook me, and that now they are saying since they are going through a dispute with wells fargo, they cannot book any flights for meI have until februrary to use my voucherThey are just going to steal my money
On May 21st, I booked a ticket online for $with the Booking Number: 102-936-I was at jfk airport and was told for the first time in my life, that I needed a transit visa if I wanted to board because I have two stops in EuropeI went to Delta and they helped me apply for the visaSince I wasn’t getting any answers I decided to get another ticket from new York to Paris to continue with the rest of my tripI tried to cancel that flight before the departure but the justfly agent I was speaking with kindly put me on hold and never came back onlineDelta decided to add $to the existing amount that I paid to get me out of the airport the same day because I live in PhiladelphiaAfter I tried to check in, Airfrance told me that the ticket was first class so I decided to cancel itDelta agreed to refund the $they charged me that day but refused to refund the original $because I bought that ticket through a travel agencyI spent over 4h altogether on the p
On 9/15/2016, I bought a round trip ticket from Dallas TX, through Frankfurt, to Portharcourt Nigeria with Lufthansa Airways, via Justfly online booking agency with Justfly Booking ** ***, Lufthansa e-ticket: ***On the set departure date (12/6/2016), the passenger, *** ***, had an early morning medical emergency that warranted urgent medical attentionThe doctor that attended to her advised against making the travel since she was not medically fit for thatHe also issued a covering letter to that effectI called Lufthansa and informed them of my predicament and forwarded the doctor's noteThey removed her from the fly list for that evening's flight and adviced me to get in touch with my booking agency - JustflyI also submitted a copy of the same doctor's report to JustflyThey asked me to get in touch with them when she is fit medically to travelAfter the surgery and rehabilitation period, I got back to JustflyThey requested some extra documents i
I contacted Justfly*** to inform them of the blatant flight mix-upThe flight they booked me for was a different date, different origin city, different destination city, different airline, and different priceI was advised to speak to the company they booked the flight with, Aeroflot, and that they would have a manager calling me back in a little bitI never received the return call from Justfly*** and I did as instructed and contacted AeroflotThey said they couldn’t do anything for me because I didn’t book the flight on their company’s websiteI then looked into creating a Revdex.com investigation and saw that there were many other cases like mineCustomers purchased one flight and ended up with tickets to another flightI once again contacted Justfly*** and they said that they couldn’t do anything about the tickets because it was more than hours from when I purchased themAfter speaking on the phone and mentioning all the above information it sounded like t
I purchased round trip to Florence Italy for and when making the reservation I had the OPTION of choosing my seatsI chose to do this and pay extra to be able to select our seats because my husband is 6'and I wanted to get seats that allowed some extra roomMy confirmation confirmed the seats I choseWhen I sent to check in online before my flight instead of confirming the seats I had already chosen and paid extra for I had to pick seats againIn order for me to get the seats I chose and pai for I was going to have to pay and additional $per seatI called Justfly customer service and for nothing but the run aroundThe woman did not speak clear English which is fine if she at least comprehended it which she did not, kept saying something about $was for the seat selection and $was processing the selectionI asked numerous times then why are my seats not confirmed and am I being charged additional $per seat to get the seats I already paid them forShe just repeat
This company is the worst company I have ever dealt with in my entire life They have no sympathy or regret for mistakes by the company that may cause you ill intentThey cancelled not but flight reservations I made over the phone with two representatives because of a guideline theyre own employees dont follow If thats not bad enough the story gets worseAfter cancelling the reservation in a three hour period, I was charged twice, over $and lost my reservation which I explained was due to a family emergencyWhen I asked for a refund, the only way they can even do anything is by sending a checkI spoke to an escalation department specialist "***" and he offered me $couponI have been charged and they cant even refund me for their mistake
Online flight search for Kona, HI returned misleading choices, which resulted in my booking RT tickets to Kahului, HI, which is on Maui rather than the big islandWhen I realized mistake, I contacted JustFly to change my ticketsI was prepared to pay $to change two tickets as indicated on WebsiteHowever, when contacted, JustFly said tickets non-refundable and it would cost me full value of tickets plus $each to make changesI then had to pay an additional $to buy RT inter-island tickets
Classic bait and switchThey advertise low fares online on Kayak, then after confirming your purchase, cancel your reservation hours later without explanationYou call in and they offer you a 50% marked up fare as a concession
I bought an expensive business class tickets from JustFly*** for the travel using Qatar AirlinesThe reference number is 091-904-My original return travel date from Chennai to Atlanta was on 28th May Due to the health issue I could not travel on 28th May so on May 27, 2018, I changed my travel date to 5th June and paid the change fee of $to ***Our credit card statement shows $was paid to the JustFly*** and $was paid to Qatar airlines for this change of travel date (total is $1036.00)Qatar airlines did issue the updated ticket with 5th June return travel dateThe flight from Chennai was on 5th June at 3:amI went to the airport at 12:amI was the first business class passenger who was attended by Qatar associate who handles the business class customersQatar associate that my ticket was cancelled by JUSTFLY*** so I can’t travelI notified my father and he spent 5+ hours on the phone call with JustFly*** and
The Seat Selection Fee of JustFly.com is a scamI've paid the extra $for seating assignment feeHowever, my both the segments - outbound and inbound assigned seats were differentI was Okay with my my outbound seats as luckily I was assigned with aisle seats, but my inbound seats particularly hours flight from DEL to SFO was assigned to a middle seat by airlineWhen I asked the airline to give me my assigned seat, they told me that they have almost sold out and only middle seats were left outThe airline told me if I would like to get my assigned seat then I need to buy that seat paying extra $As I didn't have any other option, I'm feet so can't adjust in middle seat, bought the seat by paying $I could have avoided paying extra money of $71($54+$16.95) by directly picking the seats from the airline and not going through this ordeal
First of all, I have two childrenOne of them is years oldJust fl*** knew from the beginning that a year old child can't sit still for a or hour layoverI informed them of my year oldI made a reservation with a minute layoverLater I received an email informing me that Aeromexico changed my reservationNow I have a hour layoverI called Aeromexico and they informed me that Justfl*** has the authority to change the reservationJust fly said Aeromexico changed the reservationI made the first reservation with Justfly so Justfly needs to take responsibilityI, as a mother, would never agree to a or hour layoverJust fly later changed my reservation again without my permissionI was happy with a minute layoverI am ok with a hour layover; but I would NEVER agree to a or hour layoverJust fly has lost my businessI will inform friends, etc of my horrible experienceJust fly employees would not take responsibilityNo wonder they have so many complaintsAdd me to the listJust fly changed me to a hour layoverWhy? Please Revdex.comListen to all the complaints against Justfly.com Just fly has a long list of complaintsThey blamed AeromexicoAeromexico said on Friday, July 22, that Justfl*** would not allow Aeromexico to make changes on Friday, July It seems Justfly is ***Do they care about young children? I doubt itBuyer beware
They sold me insurance on a trip then canceled the insurance but will not allow me to cancel the trip because the insurance was canceled by thenI would not have bookef the trip with out insuranceThings come up and is never a garentee that I can make itNow the air line will only refund dollars of the dollars I paid at the time with insurance that was canceled by *** ***
I booked a flight for my daughter and I to go visit my sonI decided the length of time would not work for me so I called to cancelI then saw a one hundred and fifty dollar charge on my card that I did not know about or authorizedI then called to make the flight for an earlier return by two days and was told it be another six hundred dollars on top of the six hundred ninty two dollars I already paidI asked for a refund by was denied for both charges
I bought tickets with Just Fly from Miami to Cuzco, Peru, one for myself and my friend Alina BonnJustFly booked us on Aviaca to get to Lima, and then on Peruvian airlines to get to CuzcoJuly - returning July We got there fineOne the return date, the Peruvian flight was 1/hours late taking offThey couldn't land in the Cuzco airport to board usTherefore, we missed the connection in Lima for AviancaPeruvian airlines and Avianca said we had to go back through JUSTFLY, that they couldn't help usWe contacted JUSTFLY from Lima, and they said they would get back to us in 24-hoursWe had to buy outright another ticket from Avianca so we could get back to MiamiIt cost $ticket/$totalI have called JustFly every day for the last days trying to get reimbursement - and they keep saying they have a call-out agent working on it - but we keep getting the same story and no one helps usI have talked to an Ece and a manager StellaThey said we should g
Booked a flight from LAX to Sydney, Australia for a friends weddingWhen the wedding date was changed from December to August 2017, I contacted justfly*** to change my ticketFirst I checked the ticket prices on their website if I were to book a new ticket for the new dates, and saw that they were $cheaper than what I originally paidAfter calling justfly*** and staying on hold for hours, I was told that the ticket prices for the new dates were $more than I just saw on their website so I would be responsible to pay this additional $for the difference in ticket prices PLUS and additional $in change feesI told them that I just looked up ticket prices and they were cheaper so why were they charging me more? I was put on hold for another hour and when they came back they said that was all they could doI was frustrated and told them I would call backWhen I called back a week later I immediately asked to speak to a managerI told the manager what had ha
Mistake made by booking team caused a spelling error in passengers last name and additional charges were needed to fix thatNo email or call confirming booking correction within various time frames provided from representatives Extremely long hold periods, minutes minimum over minutes some times Spent over consecutive hours dealing with various reps; none of which could help me "for certain" Rude customer support representatives (Talking over me, not answering questions, asking for unnecessary personal information, hanging up on me, transferring me to someone else when they choose to not help me, not trained properly in dealing with client issues, incredibly impatient) Not making it clear or evident anywhere that additional baggage can not be bought ahead of time online for the airline I was using, therefore making the passenger pay the airline more than the pre-purchase online advertised price
After making a bookimg with this company I received a confirmation hours laterOnce I had the confirmation I noticed that they had spelt a name wrongI called them straight away to rectify thisI was informed they were going to charge me $for their mistake and was told this was an airline freeI disputed this and after multiple phone calls and conversations I am still waiting to correct this mistakeThe airline have told me the change is not a problem but justfly are unwilling to cooperateI have been on hold multiple times for a total of minuitesThe customer service I have received is discusting
If you want to keep your money, stay awayI booked a ticket and unfortunately couldnt make the flightWhen I called the the first time they gave a fixed refund fee which was below the amount I paid for the ticketThe second time I called after verifying witht he airlines the cancellation charges, the amount went more than what I paid for the ticketLooks like a scam artist and totally unethical companyCompanies such as this should be out of businessI lodged complaint with credit card company
I purchased an itinerary for two from Justfly that indicated flight/train services from Los Angeles to Phuket, ThailandThe flight had two connecting services in China: one was a connecting flight, the other a connecting train serviceWhen I arrived to the train station to collect my train tickets with my Justfly itinerary and E-ticket confirmation number, the attendant at the train station was unable to retrieve my reservations based on insufficient information providedThe attendant expressed that the confirmation number could not locate my reservation so I was thus compelled to purchase new train tickets if I wanted to get into Shanghai on time to catch my connecting flightSince returning to the US, I have contacted Justfly a number of times, have written an official grievance and submitted it to customer care, and have spent many hours explaining my predicament to staff agents of JustflyThey have denied an issue of reimbursement on grounds that the “flight is now closed”I
I purchased flight tickets through the Justfly website and felt as if I had received a wonderful dealMy plans then changed and I was given a "credit" by Justfly customer service as long as I used my "credit" within one year of the original flight dateI then attempted to use my "credit" a couple of weeks ago and found that due to the fees, using this credit actually increases the cost of your ticket..not much of a credit thenI called then (3) times in the same morning and once I explained my situation, I was mysteriously cut offI could understand this occurring once and possibly twice, but three times seems more systemic that a faulty telephone systemI paid $for these flights which was essentially stolen by Jusrfly which I don't appreciateTheir business practices appear to be dishonest and I would steer clear of this company
I booked a flight with this website online at justfly.com and they proceeded to charge me $for the cancellation fee, which I was fine withThen they took $out of my account without my consentMy bank (wells fargo) then proceeded the dispute after trying to speak with them on the phoneAfter deciding it was ample time to cancel my flight, wells fargo returned $to my account for meI have since called to try and rebook a flight with this company with my $voucherThey are constantly telling me they cannot find flights, they cannot rebook me, and that now they are saying since they are going through a dispute with wells fargo, they cannot book any flights for meI have until februrary to use my voucherThey are just going to steal my money