I was sent an email verification of my round trip flight on September 13, My flight was on December 28, for one leg, and then the return is on May 19, 2018, which is yet to comeI got no notification of any kind that this has changed for many monthsOnly by accident, I was reviewing my emails over couple of months ago and I clicked on the booking information to make sure my flight still valid for May All of a sudden on the website it said that my flight has been altered and it can not be viewed online and I have to call Customer serviceI have been calling customer service for over one month every weekend and during regular business hours and stay on hold for over one hour every time and no one has picked up the phoneThe answering machine has the same exact words no matter when you call :" Your wait time is over minutes and there are customers ahead of you"I do not know what to doThis is ridiculous and insaneI can not get a hold of anyoneI like to see
I booked my flight with Just Fly on line never got my confirmation so after hours calmed to make sure my fligbt wad bookedThey said show nothing for me something must not have went through to rebook.They trasfered me and I gat a male rep he tried to charge me dollars more for flight than what wad on lineI complained and he gave it to me gor same priceI got confirmation right awayThe next day I got a confirmation for first flight so know have tickets same flightI called to cancle one of thr tickets less than hours I was told there would be a canclation fee of dollarsWhen I explained every thing he sad cant take fee awayI ask to speak to his supervisor he says just hold onHe comes back we will only charge a dollar cancellation feeI told shouldn't have to pay anything I was advised you had no reservation for me to rebookI again ask for supervisor and was told he would just tell me the samethingmin later I had to ho bake to work or would be lateI asked to have sup call me at after I got offI of course got no callI called back recording said min wait, then 13min wait then , then or moreI got a female rep on phone ask for supervisor was told she could not transfer me I could not speak to supervisor until I give my info, reluctantly I gave it to herThen ask to speak to her supervisorThen she just hung upI will dispute charve and never book with Just Fly againI had booked other flight with them but never again
I originally called Justfly April 20th, because I was reviewing my credit card statement and saw a credit back on my card for $When I contacted Justfly to confirm my flight April 20th, the CSR confirmed my flightI asked her to check to make sureAfter numerous 3-mins holds she kept sayingshe came back and told me my flight was cancelledShe asked me had I called in to cancel, which II didn't After another lengthy 3-minute delay, she said *** *** cancelled my flight and to contact themI asked to speak to a supervisor because the representative said thete was a schedule change which caused this cancellationI couldnt undetstand why they couldnt contact me in February when the schedule change happened to notify meThey then proceed to say since the flight I had already purchased was refunded, I'll need to purchase another ticketI m upaet because I wasnt notified my ticket was refundedBecause I have a party of ladies traveling with me on the same flight,
I booked a ticket with justfly*** Near the bottom of the page, there is a blurb that states it is free to cancel within hours of bookingI tried to cancel my flight hours after I booked itI received an error message from justfly*** that I was not able to cancel due to restrictions from the airline...even though justfly*** said it was free to cancel within hoursI tried to use the "contact us" page but when I clicked on the "cancel my booking" topic, it was blankI tried again to use the contact us feature but it does not give you the option to email or chat onlineWhen I called, I was on hold for over an hourI called frontier to try to cancel my flight with them but it was a $cancellation fee...the ticket was only $to begin with!! How can they charge a cancellation fee almost equal to the value of the ticket but not mention that on the booking page??
I was trying to book two tickets, one is one-way, and the other one is round tripAfter the first ticket is booked, they told me that their website is fluctuating, and they may not help me to book the second oneThen, I would have to cancel the first one, and they charged me dollars for cancellation fee because of their technical problemI talked to their customer service, and they agree to waive the fee, and transfer me to the cancellation department, said they are ready to help me to cancel it with no feeThen, the new guy know nothing about what we talked with customer serviceI started to explain my situation and their problem againI called them hours, and they just keep on transferring me to the other department, and charged me the cancellation fee at the end
TERRIBLE COMPANY DO NOT USE THEM AT ALL COSTI had my share of issues with this Justfly, but this one pushed me to the edge I purchased a ticket few days later I realized that the middle was entered twice and there was no last nameI checked my justly profile and email confirmation that I received from them they all have correct informationI called the conversation went nowhere I was transferred to a supervisor by name of ***He was a disasterHe asked me to email him the confirmation email that shows the correct name I did, after he received the email instead of accepting and fix the simple issue of middle name appearing twice on the ticket he just made a new excuse and said the information I sent to not an email from Justfly, interestingly, the whole email a mail header and signature from justfly mail servers It was complete ridiculers excuse, this company couldn’t fix a very simple system issue until they get paid $If I had a name change due to life changes such as marriage or divorce etc., I would understandBut this was clearly a database error or browser issuesIT’S TECHNOLOGYRegardless of what it was this should have been a simple fix I then called *** Airline and TSA which they were able to offer a resolutionThey also couldn’t believe how wouldn’t justly fix their own technical issue unless the customer paysAdditional, In a separate case the agents at Justfly has a very nasty habit of putting the customers on long mute holdI had another issue which I called another supervisor put me on 2hr hold on Dec at around pmI took the screenshot of my phone and I will be posting it on *** and *** as well so people can see how Justfly workRegardless, of how the issue was originated, is clearly a mistake where middle name and last name is the same, to retain customer and customer satisfaction strategy, it should have been in their best interest to correct this errorAs IT WAS NOT A NAME CHANGEIf this company continue to run this way, they will for sure run out of businessThere have terrible reviews all over the internet, ***, consumerreport Revdex.com to name a fewMY ADVISE DO NOT USE JUSTFLYPLEASE STAY AWAY FROM THEM
I called Justfly to book my trip for passengers I wanted to fly out on the I wanted to know if flying out a day before or a day after would be cheaperI never received my emailI called and ask them to resend it when I did finally get it she put the 14thI called them to let them know the date was wrong they were VERY rude saying I provided the wrong email and that there was nothing they could do without charging me $for each passengerThey say the call is recorded and they couldn't find my recordingThey told me that as a courtesy they would cancel my tickets but that they had to transfer me to their supervisor after be on the phone for over minutes the supervisor was telling me because I provided the wrong email there was nothing she could doAfter the 1st agent already told me that they would refund me my ticketThis vacation was suppose to be relaxing and for booking with Justfly it has been the WORST booking experience EVER
I have been trying for months to change a reservationonly the datesI understand the terms and conditions I have been given the run-around each and every tryEven when there are flights on their web site, they say they are not available for changing reservationsThe agents are hard to understand because of thick accentsI have been on hold for long periodsI have been cut off while waiting for a supervisorI have been told that they will call back and they don'tI have been offered a new flight that is twice what I have already paid ! I have paid this company $2,I am in danger of losing this money if they will not change my tickets !! I am completely frustrated at their poor service
On July 21st, I called Justfly*** to purchase a flight that I found on their website going to Rio the following monthI decided to call versus booking online myself because this was a new company to me and I had questions about the cancellation terms due to the nature of my tripI asked the representative specifically about the policy for cancellationAlthough the customer service rep spoke horrible English, she did stated that all I would need to do was pay their termination fee that would range between $150-300, plus the cost of the airline termination fee which would be up to another $depending on the airlineI asked was there any insurance I needed to purchase and she stated no because the fees are for all flightsI asked several times was the cancellation fee all that I needed if I had to cancel for any reason and she repeated the same fees back several timesAt that point, after about an hour of back and forth to understand her, I confirmed my flight based on the fact
Just don't do itThey told me baggage fees were included, which they weren't, and then wouldn't refund me even after I provided all necessary documentation
On March 3, I bought tickets to Paris, France through JustFly***--I believe was routed there through Kayak***The ticket cost $In June, I had to change my trip due to a scheduling conflict, and when I called, they said they could cancel my trip for fee and give me a refund, which would be deposited back into my bank account in to weeksThe refund would be for $They said they would send a confirmation email in hoursOn June 20, a day or so after that call, the cancellation fee of $was taken out of my accountI had not received the confirmation emailI forgot about it, but then on July 4, I received the following very brief email: "Your Justfly*** Reservation ** ***) has been cancelledPlease call us at *** if you think there's an errorWe'd love to rectify the situation! Thank you for choosing Justfly***" I assumed this was the confirmation email finally deliveredAbout seven weeks after I called to cancel, I called them to
I booked a trip with justfly*** on 3/08, for the trip I was charged a total of $for the flight and a $fee for a seat selectionOn 10/3, I was imputing the flight into my flight application on my phone and received a notification that my flight was cancelledI had to contact justfly to get confirmation that my flight was cancelled, which they seemed at first to have no knowledge ofFinally they confirmed my flight was cancelled and didn't offer to refund me or help rebookOnce I asked about receiving a refund so that I could book another flight they said they would check in to refunding me and needed to contact me back in - hours, and if they were to refund me it would be 6-weeksI then called British airways to determine why the refund took so long, where they confirmed they had not recieved my money/payment for the flight and unfortunately couldn't help meI think called justfly*** back, where they continued to give me the run around and left me on hold
I used my phone to book plane tickets advertised at $each including taxes and feesWhen ordering from the phone version of their website, it specifically says fares include taxes and feesI also ordered the trip insurance for approximately $5-$per ticketWhen I confirmed and booked, the total price was something less than $I can't remember exactly because I didn't take a screen shotWhen they sent the confirmation, I didn't open it immediately because I didn't suspect anything would be wrongHowever, once I opened it, which was about days after booking, I saw that the prices they listed weren't anything close to what was quoted or agreed to by meThat's when I researched them (obviously too late) and found out that this is what they do! I have no way to prove the prices I was quoted and booked and I guess that's what they are counting onI called them and they claim they made no mistake and I wrote an email to them to which they again replied they made no mistake
I booked a flight with*** after using another flight search program (CheapFlights), and was meant to get one to leave on November 17, So that was how I searched for one*** showed a flight for about $using those search parameters, so I booked a ticketOnly after did I realize the website had messed up the date and given me a departure of 11/15/I called to cancel and get the flight changed, but could not get one at an affordable priceBecause I did not change flights and had to cancel instead, my ticket was refunded but for a $feeAdrew, an agent there, promised that cancellation fee of $would be refunded if I sent screenshots showing the error on the website where the dates were changed without me seeingI sent those emails to ***, never received a response, and emailed again a week or so laterEventually I called, and was told the request had to be processed again and I should call backI called back, was told it was stil
July I purchased a plane ticket and min later the justfly personal canceled it the money was taken by them from my bank acc I called them spoke to different persons asked to speak with supervisor and they never let me speek to so I was told to I would receive it and the money has not been refunded back only dl was given back total is 451.dlrs
In March I purchased two tickets to ScotlandI received an email confirmation and my credit card was billedI received no other information about the flight from themThe night before the flight I tried to check in online but the airline could not find my reservationI called JustFly and was told yes, my ticket was there, not to worry, I could check in at the airportThe next morning I arrived at the airport and was told at the counter that I did not have any ticketsI called JustFly again and was told the airline had cancelled the flight but not told them and not refunded them the money so they could not refund the money to meI told them that was not true at all as the airline was checking in travelers on that very flight as I stood thereThe JustFly agent told me to ask the airline agent what her advice was; she told me to have JustFly book me on another flight as soon as possibleI was flying overseas and there were limited flights to choose fromMy original flight was ov
When I originally booked with this company my my flight dates were from April to may now I checked the ticket and my return date is may so I called to fix the problem and I'm being told I have to pay dollars to fix this when I check their website the ticket is only dollars and the employees there are so rude and not willing to help at all they took hours out of my life to tell me it's my fault and that they won't do ***
My card was manually charged by a representative without consentI made contact with the company after realizing approximately two weeks later my card was charged for a flight that I did not book and was told an investigation would take placeThe investigation was to take up to business days as they needed to review the recording of the call made fun their rep to myself and whether or not consent was actually givenA follow up was never received and I’m now contacting regarding the investigation (2/3months later)Now I’m being told there was no investigation and they don’t have the call and nothing can be done
On 3/8/I purchased airline tickets for my friends & I on Copa Airlines to fly from SFO-LIM via Panama RT from 5/23-6/which were already usedThe charges came on the credit card statement as charges for $Unfortunately there was an additional unauthorized charge on 3/16/of $Justfly*** has not been able to explain this unauthorized charge but says it will take 6-weeks to rectify from when I filed a complaint and sent them a copy of our CrCd statement on 5/I've spent several hours on hold and asking questions about times with their non-customer support number at ***, using Ref# ***It has gotten me nowhereWhen I called Justfly again on 6/after returning from our trip and spent another hours on hold and asking for status and the supervisor Vic Emp* *** kept saying it's in the final stages of review but can take up to 6-weeks to credit back the amountI asked what does that mean he said it's been referred to their travel
I purchased airline tickets through justfly*** I canceled the flight for a refund before the flight took placeI have not been able to receive any type of refund and have been charged another amount for a modification fee on my credit cardThey are currently holding my money as a credit and will not give me another flight or a refundWhen I call into customer support, there is hour wait time before anyone answersAnd they will not resolve my issue and tell me to call back another dayThank you for your time
I was sent an email verification of my round trip flight on September 13, My flight was on December 28, for one leg, and then the return is on May 19, 2018, which is yet to comeI got no notification of any kind that this has changed for many monthsOnly by accident, I was reviewing my emails over couple of months ago and I clicked on the booking information to make sure my flight still valid for May All of a sudden on the website it said that my flight has been altered and it can not be viewed online and I have to call Customer serviceI have been calling customer service for over one month every weekend and during regular business hours and stay on hold for over one hour every time and no one has picked up the phoneThe answering machine has the same exact words no matter when you call :" Your wait time is over minutes and there are customers ahead of you"I do not know what to doThis is ridiculous and insaneI can not get a hold of anyoneI like to see
I booked my flight with Just Fly on line never got my confirmation so after hours calmed to make sure my fligbt wad bookedThey said show nothing for me something must not have went through to rebook.They trasfered me and I gat a male rep he tried to charge me dollars more for flight than what wad on lineI complained and he gave it to me gor same priceI got confirmation right awayThe next day I got a confirmation for first flight so know have tickets same flightI called to cancle one of thr tickets less than hours I was told there would be a canclation fee of dollarsWhen I explained every thing he sad cant take fee awayI ask to speak to his supervisor he says just hold onHe comes back we will only charge a dollar cancellation feeI told shouldn't have to pay anything I was advised you had no reservation for me to rebookI again ask for supervisor and was told he would just tell me the samethingmin later I had to ho bake to work or would be lateI asked to have sup call me at after I got offI of course got no callI called back recording said min wait, then 13min wait then , then or moreI got a female rep on phone ask for supervisor was told she could not transfer me I could not speak to supervisor until I give my info, reluctantly I gave it to herThen ask to speak to her supervisorThen she just hung upI will dispute charve and never book with Just Fly againI had booked other flight with them but never again
I originally called Justfly April 20th, because I was reviewing my credit card statement and saw a credit back on my card for $When I contacted Justfly to confirm my flight April 20th, the CSR confirmed my flightI asked her to check to make sureAfter numerous 3-mins holds she kept sayingshe came back and told me my flight was cancelledShe asked me had I called in to cancel, which II didn't After another lengthy 3-minute delay, she said *** *** cancelled my flight and to contact themI asked to speak to a supervisor because the representative said thete was a schedule change which caused this cancellationI couldnt undetstand why they couldnt contact me in February when the schedule change happened to notify meThey then proceed to say since the flight I had already purchased was refunded, I'll need to purchase another ticketI m upaet because I wasnt notified my ticket was refundedBecause I have a party of ladies traveling with me on the same flight,
I booked a ticket with justfly*** Near the bottom of the page, there is a blurb that states it is free to cancel within hours of bookingI tried to cancel my flight hours after I booked itI received an error message from justfly*** that I was not able to cancel due to restrictions from the airline...even though justfly*** said it was free to cancel within hoursI tried to use the "contact us" page but when I clicked on the "cancel my booking" topic, it was blankI tried again to use the contact us feature but it does not give you the option to email or chat onlineWhen I called, I was on hold for over an hourI called frontier to try to cancel my flight with them but it was a $cancellation fee...the ticket was only $to begin with!! How can they charge a cancellation fee almost equal to the value of the ticket but not mention that on the booking page??
I was trying to book two tickets, one is one-way, and the other one is round tripAfter the first ticket is booked, they told me that their website is fluctuating, and they may not help me to book the second oneThen, I would have to cancel the first one, and they charged me dollars for cancellation fee because of their technical problemI talked to their customer service, and they agree to waive the fee, and transfer me to the cancellation department, said they are ready to help me to cancel it with no feeThen, the new guy know nothing about what we talked with customer serviceI started to explain my situation and their problem againI called them hours, and they just keep on transferring me to the other department, and charged me the cancellation fee at the end
TERRIBLE COMPANY DO NOT USE THEM AT ALL COSTI had my share of issues with this Justfly, but this one pushed me to the edge I purchased a ticket few days later I realized that the middle was entered twice and there was no last nameI checked my justly profile and email confirmation that I received from them they all have correct informationI called the conversation went nowhere I was transferred to a supervisor by name of ***He was a disasterHe asked me to email him the confirmation email that shows the correct name I did, after he received the email instead of accepting and fix the simple issue of middle name appearing twice on the ticket he just made a new excuse and said the information I sent to not an email from Justfly, interestingly, the whole email a mail header and signature from justfly mail servers It was complete ridiculers excuse, this company couldn’t fix a very simple system issue until they get paid $If I had a name change due to life changes such as marriage or divorce etc., I would understandBut this was clearly a database error or browser issuesIT’S TECHNOLOGYRegardless of what it was this should have been a simple fix I then called *** Airline and TSA which they were able to offer a resolutionThey also couldn’t believe how wouldn’t justly fix their own technical issue unless the customer paysAdditional, In a separate case the agents at Justfly has a very nasty habit of putting the customers on long mute holdI had another issue which I called another supervisor put me on 2hr hold on Dec at around pmI took the screenshot of my phone and I will be posting it on *** and *** as well so people can see how Justfly workRegardless, of how the issue was originated, is clearly a mistake where middle name and last name is the same, to retain customer and customer satisfaction strategy, it should have been in their best interest to correct this errorAs IT WAS NOT A NAME CHANGEIf this company continue to run this way, they will for sure run out of businessThere have terrible reviews all over the internet, ***, consumerreport Revdex.com to name a fewMY ADVISE DO NOT USE JUSTFLYPLEASE STAY AWAY FROM THEM
I called Justfly to book my trip for passengers I wanted to fly out on the I wanted to know if flying out a day before or a day after would be cheaperI never received my emailI called and ask them to resend it when I did finally get it she put the 14thI called them to let them know the date was wrong they were VERY rude saying I provided the wrong email and that there was nothing they could do without charging me $for each passengerThey say the call is recorded and they couldn't find my recordingThey told me that as a courtesy they would cancel my tickets but that they had to transfer me to their supervisor after be on the phone for over minutes the supervisor was telling me because I provided the wrong email there was nothing she could doAfter the 1st agent already told me that they would refund me my ticketThis vacation was suppose to be relaxing and for booking with Justfly it has been the WORST booking experience EVER
I have been trying for months to change a reservationonly the datesI understand the terms and conditions I have been given the run-around each and every tryEven when there are flights on their web site, they say they are not available for changing reservationsThe agents are hard to understand because of thick accentsI have been on hold for long periodsI have been cut off while waiting for a supervisorI have been told that they will call back and they don'tI have been offered a new flight that is twice what I have already paid ! I have paid this company $2,I am in danger of losing this money if they will not change my tickets !! I am completely frustrated at their poor service
On July 21st, I called Justfly*** to purchase a flight that I found on their website going to Rio the following monthI decided to call versus booking online myself because this was a new company to me and I had questions about the cancellation terms due to the nature of my tripI asked the representative specifically about the policy for cancellationAlthough the customer service rep spoke horrible English, she did stated that all I would need to do was pay their termination fee that would range between $150-300, plus the cost of the airline termination fee which would be up to another $depending on the airlineI asked was there any insurance I needed to purchase and she stated no because the fees are for all flightsI asked several times was the cancellation fee all that I needed if I had to cancel for any reason and she repeated the same fees back several timesAt that point, after about an hour of back and forth to understand her, I confirmed my flight based on the fact
Just don't do itThey told me baggage fees were included, which they weren't, and then wouldn't refund me even after I provided all necessary documentation
On March 3, I bought tickets to Paris, France through JustFly***--I believe was routed there through Kayak***The ticket cost $In June, I had to change my trip due to a scheduling conflict, and when I called, they said they could cancel my trip for fee and give me a refund, which would be deposited back into my bank account in to weeksThe refund would be for $They said they would send a confirmation email in hoursOn June 20, a day or so after that call, the cancellation fee of $was taken out of my accountI had not received the confirmation emailI forgot about it, but then on July 4, I received the following very brief email: "Your Justfly*** Reservation ** ***) has been cancelledPlease call us at *** if you think there's an errorWe'd love to rectify the situation! Thank you for choosing Justfly***" I assumed this was the confirmation email finally deliveredAbout seven weeks after I called to cancel, I called them to
I booked a trip with justfly*** on 3/08, for the trip I was charged a total of $for the flight and a $fee for a seat selectionOn 10/3, I was imputing the flight into my flight application on my phone and received a notification that my flight was cancelledI had to contact justfly to get confirmation that my flight was cancelled, which they seemed at first to have no knowledge ofFinally they confirmed my flight was cancelled and didn't offer to refund me or help rebookOnce I asked about receiving a refund so that I could book another flight they said they would check in to refunding me and needed to contact me back in - hours, and if they were to refund me it would be 6-weeksI then called British airways to determine why the refund took so long, where they confirmed they had not recieved my money/payment for the flight and unfortunately couldn't help meI think called justfly*** back, where they continued to give me the run around and left me on hold
I used my phone to book plane tickets advertised at $each including taxes and feesWhen ordering from the phone version of their website, it specifically says fares include taxes and feesI also ordered the trip insurance for approximately $5-$per ticketWhen I confirmed and booked, the total price was something less than $I can't remember exactly because I didn't take a screen shotWhen they sent the confirmation, I didn't open it immediately because I didn't suspect anything would be wrongHowever, once I opened it, which was about days after booking, I saw that the prices they listed weren't anything close to what was quoted or agreed to by meThat's when I researched them (obviously too late) and found out that this is what they do! I have no way to prove the prices I was quoted and booked and I guess that's what they are counting onI called them and they claim they made no mistake and I wrote an email to them to which they again replied they made no mistake
I booked a flight with*** after using another flight search program (CheapFlights), and was meant to get one to leave on November 17, So that was how I searched for one*** showed a flight for about $using those search parameters, so I booked a ticketOnly after did I realize the website had messed up the date and given me a departure of 11/15/I called to cancel and get the flight changed, but could not get one at an affordable priceBecause I did not change flights and had to cancel instead, my ticket was refunded but for a $feeAdrew, an agent there, promised that cancellation fee of $would be refunded if I sent screenshots showing the error on the website where the dates were changed without me seeingI sent those emails to ***, never received a response, and emailed again a week or so laterEventually I called, and was told the request had to be processed again and I should call backI called back, was told it was stil
July I purchased a plane ticket and min later the justfly personal canceled it the money was taken by them from my bank acc I called them spoke to different persons asked to speak with supervisor and they never let me speek to so I was told to I would receive it and the money has not been refunded back only dl was given back total is 451.dlrs
In March I purchased two tickets to ScotlandI received an email confirmation and my credit card was billedI received no other information about the flight from themThe night before the flight I tried to check in online but the airline could not find my reservationI called JustFly and was told yes, my ticket was there, not to worry, I could check in at the airportThe next morning I arrived at the airport and was told at the counter that I did not have any ticketsI called JustFly again and was told the airline had cancelled the flight but not told them and not refunded them the money so they could not refund the money to meI told them that was not true at all as the airline was checking in travelers on that very flight as I stood thereThe JustFly agent told me to ask the airline agent what her advice was; she told me to have JustFly book me on another flight as soon as possibleI was flying overseas and there were limited flights to choose fromMy original flight was ov
When I originally booked with this company my my flight dates were from April to may now I checked the ticket and my return date is may so I called to fix the problem and I'm being told I have to pay dollars to fix this when I check their website the ticket is only dollars and the employees there are so rude and not willing to help at all they took hours out of my life to tell me it's my fault and that they won't do ***
My card was manually charged by a representative without consentI made contact with the company after realizing approximately two weeks later my card was charged for a flight that I did not book and was told an investigation would take placeThe investigation was to take up to business days as they needed to review the recording of the call made fun their rep to myself and whether or not consent was actually givenA follow up was never received and I’m now contacting regarding the investigation (2/3months later)Now I’m being told there was no investigation and they don’t have the call and nothing can be done
On 3/8/I purchased airline tickets for my friends & I on Copa Airlines to fly from SFO-LIM via Panama RT from 5/23-6/which were already usedThe charges came on the credit card statement as charges for $Unfortunately there was an additional unauthorized charge on 3/16/of $Justfly*** has not been able to explain this unauthorized charge but says it will take 6-weeks to rectify from when I filed a complaint and sent them a copy of our CrCd statement on 5/I've spent several hours on hold and asking questions about times with their non-customer support number at ***, using Ref# ***It has gotten me nowhereWhen I called Justfly again on 6/after returning from our trip and spent another hours on hold and asking for status and the supervisor Vic Emp* *** kept saying it's in the final stages of review but can take up to 6-weeks to credit back the amountI asked what does that mean he said it's been referred to their travel
I purchased airline tickets through justfly*** I canceled the flight for a refund before the flight took placeI have not been able to receive any type of refund and have been charged another amount for a modification fee on my credit cardThey are currently holding my money as a credit and will not give me another flight or a refundWhen I call into customer support, there is hour wait time before anyone answersAnd they will not resolve my issue and tell me to call back another dayThank you for your time