I made a flight reservation with *** for people in the travel party One last name was incorrectI've since made or more calls, and wasted 8+ hours trying to get a last name corrected in my travel partyI'm flying to ChinaThe airline is China EasternJustFly, via China Eastern, is requiring a Chinese bank credit card to make the name changeI bought the tickets using a Bank of America (USA) credit cardJustFly is a travel agency that is not helping to resolve this matter How am I supposed to get my hands on a Chinese bank credit card in order to make a name change??? I would like to 1) submit a complaint2) submit some sort of transaction where I can possibly get JustFly to have some ownership in the resolution of this problemI'm happy paying the $charge to get the name change ($is what China Eastern charges, but in Chinese currency) Don't use this travel agent It's not worth the $$ you may save using them
I booked flights with Just Fly buying 5-round trip ticketsWhen I was sent the itinerary it contained the wrong flight number and airlineWe booked with Delta because we needed to arrive in San Diego at a certain timeI contacted Just Fly over times trying to resolve the matterThey told me I would have to pay to switch my flightI explained to them that I wasn't trying to "switch" my flight but that I was wanting to have my flight CORRECTED because the agent made a mistakeThey tried to tell me that the agent didn't make a mistake so I asked them if they could listen to the recording of the call to verify that the agent made a mistake and booked the wrong flightThe agent did listen to the recording and was able to verify that the booking agent DID in fact make a mistake and booked the wrong flight then what was booked on the phoneI asked if they could change and fix their mistake and I was told I needed to wait 24-hours and then call backThey said I needed to wait thi
I booked a flight for my boyfriend and when we got to the airport, they wouldn't let him board due to we broke downI then proceeded to call Justfly to reschedule his flight and they wanted to charge me to transfer the flightThey then proceeded to tell me that I would have to get a new flight but they couldn't help me with that and I would have to call backI then tried to book a new flight on their website and it wouldn't let me book it due to he already had a flight in processI then booked him a flight with another companyI then called today for a refund and they are charging me for cancelling and for a processing fee, in which I purchased the additional insurance specifically for this reasonThere is nothing in the cancellation policy stating about any accrued charges for processing feesThis travel agency is horrible and they are all off shore
I made a purchase of an airline ticket through the website JUSTFLY*** and the advertised price of the ticket was $dollarsWhen they processed my credit card the total was $dollarsJUSTFLY*** added additional fees without disclosing they were charging my credit card for additional feesI contacted them through the number and they told me I had to contact the airlines directly and when I contacted the airlines they told me I had to contact JUSTFLY*** to get the charges reversed on my credit cardOnce again I contacted JUSTFLY*** and they refused to reverse the overcharged fees to my credit cardI recently found out JUSTFLY*** make this a common practice of overcharging clientsI would like JUSTFLY*** to reverse the overcharged fees back to my credit card
Justfly*** refused to change our flight after we were notified by our carrier TAP Portugal that the flight was canceled and needed to rebook through justflyAfter hours on the phone with justfly, we got no refund, no rebook, no confirmation number, levels of supervisors who had no access to email, and zero answersThos is $that we have lostFor what it is worth, this is the first complint I've ever filed in 30+ yearsThe situation was that had, and our hard earned money which we saved for our honeymoon is now gone, as is the flight
I purchased tickets on the website and didn't see the information about not receiving a refund if the tickets purchased were not cancelled within hoursThis should be more prominent on the website when you are purchasing ticketsI called the support team within hours of purchasing the ticket and the agent assured me that I would receive a full refund of the ticket cost for a fee of $per ticket and I had until 12/to make this decisionI asked her several times because I wanted to make sure that was the casePer Justfly the calls are recorded for quality purposes; therefore, I know there is evidence of this callWhen I went on the website this morning to cancel the flights, the website indicated the charge had doubled to $per ticket for a total of $I couldn't believe what I saw on lineWhen I called this morning the support rep I was transferred to was short and rudeWhen I told her I was going seek legal counsel he exact words were "well you are goin
I purchased tickets through justfly***The day after, I received emails stating that my reservations were canceledI called justfly customer service and they claimed I would not be charged for the flightsWell, its been days and the charges are still on my credit card (not pending)I called again and they stated that they have no charges through their systemI called separate time after that and they finally told me to send a billing and flight information to ***I sent the the information but I still haven't received any feedback or calls
I purchased two tickets to Rome with a layover in Turkey from just fly*** on March 3, for the amount of $, the two tickets were canceled due to the bombings that happened at the Turkey International airport this yearwhen I called just fly to ask for a solution they told me to purchase two more tickets with a different route through a different airport and the cancelled tickets which were operated by Turkish Airlines will be refunded due to obvious security reasons and a major eventI purchased other two tickets for a similar amount but I never received the refund within the two months after the purchase so I called and they said that they were processing it and I should be receiving the refund within the next daysI never received the refund so I called again months after that and they told me that they will process it and Assure me that I will be receiving the refund within the monthNo refund was receivedI called again and the representative told me that unf
I recently booked a trip w/ JustFly to Asia which I recently returnedSince it was a hour flight I decided to pay an additional fee for my business seat assignmentI received an email confirmation ticket indicating the extra fees were charged and confirmed my designated seatHowever upon arriving at the airport I was told their system had no assigned seats under my reservation despite the fact that I had proof that I paid extra for my business seat assignment!
Shortly after arriving home I called Justfly to request a refund on the seat assignment, which is a reasonable request since this service was never fulfilledThey refused to give to me the refund and were extremely rude, refusing to apologize or acknowledge their mistakeInstead they proceeded to put the blame on me for not contacting them on the day of my flight
In addition to putting the blame on me, the staff advised that the fee I paid was not a guarantee that my seats would be reserved and instead it was just a “service”
They did not advertise anywhere that paying extra for an assigned seat means you won’t be guaranteed an assigned seatThat makes no senseWhat’s the point in paying extra then?! This is just a way for them to trick people into paying more
Never booking with JustFly again, rude customer service and they will find ways to rip you off
I was charge twice for my airline ticketThey told me that American Airlines were the ones who double charge me, to find out, that it was not the truthThey refuse to give me a refundWhen you call them, they are very rude on the phone and scream at you, as if your were not the customerJustfly.com need to stop with that practice
I purchased airline tickets along with an extended cancellation policy We need to alter our travel arrangments and I anticipated that this would be permissible due to the extended cancellation policy I have come to find out that Just Fly will cancel the flight but only with a penalty of $ Additionally, I was on the phone for nearly hours and spoken to in an extremely rude manner and then told they were going to end the phone call
On the 17th of Jan I received a call that my daughter was stuck in Bangkok after traveling to Thailand, all booking went through JustFl*** China Eastern airlines told her she was not allowed to board their flight because their total layover time in China was over hours and as American citizens they could not be there for this period of time (justfly did the booking and should have known this) Consequently she had to pay a $penalty fee to get her flights changed through justfly website where she booked her flight, IN ADDITION to the cost of a new flight for the amount of $ She also had to spend another night in Bangkok JustFly told her she needed to speak with China Eastern Airlines and totally brushed it off BTW, getting through to JustFly took over two hours Had she spoken with China Eastern BEFORE the original flight took off she could have gotten refunded This was due to the fault of JustFly for delayed communication When my daughter arrived back to U.SI contacted JustFly but was told to email the corp I called twice, emailed three times and to date NO RESPONSE They droppped the ball and we paid the cost I will never do business with JustFly nor would I EVER recommend then fraud of a business
I purchased a flight through JustFlyI wanted to cancel my flight and called within the 24-hour cancellation period to cancelI was put on hold and by the time I was taken off hold, the hour period had expiredI had a lengthy conversation with the customer service representative in which she explained cancellation fees (but did not explain why I couldn't void my travel)The representative had a thick accent and was hard to understandI ultimately asked to be transferred to a supervisor and was put on holdThe call never connected to the supervisor and the hold system eventually hung up on meI was on hold for about minutes
After I changed the flights, they informed me that I wouldn’t be able to cancel the reservationEven though nothing notified me that changing the reservation would void cancellation
After the change in the reservation, it added $Thinking that this was the new charge, I agreed to it
They credited my account $after an hour long phone call and them assuring me that nothing could be done
Then I needed to change the dates, so I decided to pay the $and was supposed to get a credit of $I was only credited $which should have been fine, because when I looked up the flights it was $with fees and everythingBut when I try to book using my travel credit, which can only be applied to flight and not used for hotel, the price of the flight is $and they want to charge me an additional $200! After I have already paid them over $800!!!!
This company is absolutely terrible and should not be allowed to take money from people
On, Tuesday, May 24, at 4:PM, I made roundtrip flight reservations for four with JustFly.comJustfly Booking number 012-604-We were flying from Charlotte, North Carolina to New York, NY (*** ***)We were leaving Charlotte on Thursday, June 23, The cost for each flight was $$was charged to my *** card for these ticketsReservations were cancelled on Tuesday, May 24, at 7:PMI was told that the monies would be refunded by to my *** card within ten business days; however, I received my credit card statement on June 6, and those charges were still on my billI called Justfly on June 6, I explained to the CSR I spoke with the issueShe asked that I take a picture of my bill with my phone and sent it to the verification email address she providedI did that and I asked that someone let me know that they had received my emailI did not get a responseI called the number provided on the cancellation receipt today, J
Just fly are so arrogant I made a mistake on my flight date and called them immediately to correct the date they charge me dollars to change the date even though it was a mistake and I call within the next min of the ticket purchased and these people had the never even after I paid the cancellation cost they still took my money off my card and I still had to purchase a ticket using another airlineI’m so upset and there telling its going to take days to get my refund when y’all should hv stop the payment especially after they charge me to cancelnever use justfly!!
DO NOT BOOK TRAVEL WITH JUSTFLY*** This company is a scam I recently booked travel during the holidays After receiving my e-mail confirmation, the travel was not for the dates that I booked I contacted the company and was told the tickets were not refundable and that changing the dates would cost me double the original prices Their customer service line was unhelpful with long waits on hold and no ability or willingness to try to help
Stay away from this siteThey cancelled my flight reservation TWICE in days and each time they offered another flight with a much higher priceI was on the phone with them (supervisor Nomar #3236) and after hour min , mostly being on hold, i've been told " If you not happy, take your business somewhere else"
The worst site and customer service EVER!!
I purchased flight tickets at $each on 09/23/Today I was looking at their website and found the same exact flight ticket at a price of $514.40, a $difference each ticketI also recognized that their web site offer 24/Price AdjustmentI called their customer phone number att *** at 9:this morning for 12:18, line disconnected, they called me back at 9:AM for 14:and lastly at 9:for 50:minutesI asked them to adjust my pricing and refund me the $each ticket for total of $Spoke to customer service then to a supervisor MsEthan who asked me to e-mail her the current ticket price and the Price Adjustment advertisement at their website because she couldn't locate it, which I didAfter long long hold, she came back with a denial based on an explanation of the Price Adjustment as ticket price changing from a day to anotherI aksed to speak to her supervisor , she refused to give me a name and kept me in a long hold and then hanged
I paid for two First Class tickets with JustFly My flight was changed by the airline (American Airline) JustFly did not contact me of the change When I contacted American Airline to complain, they informed me that since I booked with JustFly it was their responsibility to notify me of the change When I called JustFly, the automated system put me on hold To date, I have not been able to talk to a human at JustFly THEY BURNED ME!!!!!!!!!!!!!!!!!!!! I DO NOT BELIEVE THEY HAVE A HUMAN ANSWERING THEIR PHONES IT'S A RIP OFF DO NOT DO BUSINESS WITH THIS WEBSITE
I made a flight reservation with *** for people in the travel party One last name was incorrectI've since made or more calls, and wasted 8+ hours trying to get a last name corrected in my travel partyI'm flying to ChinaThe airline is China EasternJustFly, via China Eastern, is requiring a Chinese bank credit card to make the name changeI bought the tickets using a Bank of America (USA) credit cardJustFly is a travel agency that is not helping to resolve this matter How am I supposed to get my hands on a Chinese bank credit card in order to make a name change??? I would like to 1) submit a complaint2) submit some sort of transaction where I can possibly get JustFly to have some ownership in the resolution of this problemI'm happy paying the $charge to get the name change ($is what China Eastern charges, but in Chinese currency) Don't use this travel agent It's not worth the $$ you may save using them
I booked flights with Just Fly buying 5-round trip ticketsWhen I was sent the itinerary it contained the wrong flight number and airlineWe booked with Delta because we needed to arrive in San Diego at a certain timeI contacted Just Fly over times trying to resolve the matterThey told me I would have to pay to switch my flightI explained to them that I wasn't trying to "switch" my flight but that I was wanting to have my flight CORRECTED because the agent made a mistakeThey tried to tell me that the agent didn't make a mistake so I asked them if they could listen to the recording of the call to verify that the agent made a mistake and booked the wrong flightThe agent did listen to the recording and was able to verify that the booking agent DID in fact make a mistake and booked the wrong flight then what was booked on the phoneI asked if they could change and fix their mistake and I was told I needed to wait 24-hours and then call backThey said I needed to wait thi
I booked a flight for my boyfriend and when we got to the airport, they wouldn't let him board due to we broke downI then proceeded to call Justfly to reschedule his flight and they wanted to charge me to transfer the flightThey then proceeded to tell me that I would have to get a new flight but they couldn't help me with that and I would have to call backI then tried to book a new flight on their website and it wouldn't let me book it due to he already had a flight in processI then booked him a flight with another companyI then called today for a refund and they are charging me for cancelling and for a processing fee, in which I purchased the additional insurance specifically for this reasonThere is nothing in the cancellation policy stating about any accrued charges for processing feesThis travel agency is horrible and they are all off shore
I made a purchase of an airline ticket through the website JUSTFLY*** and the advertised price of the ticket was $dollarsWhen they processed my credit card the total was $dollarsJUSTFLY*** added additional fees without disclosing they were charging my credit card for additional feesI contacted them through the number and they told me I had to contact the airlines directly and when I contacted the airlines they told me I had to contact JUSTFLY*** to get the charges reversed on my credit cardOnce again I contacted JUSTFLY*** and they refused to reverse the overcharged fees to my credit cardI recently found out JUSTFLY*** make this a common practice of overcharging clientsI would like JUSTFLY*** to reverse the overcharged fees back to my credit card
Justfly*** refused to change our flight after we were notified by our carrier TAP Portugal that the flight was canceled and needed to rebook through justflyAfter hours on the phone with justfly, we got no refund, no rebook, no confirmation number, levels of supervisors who had no access to email, and zero answersThos is $that we have lostFor what it is worth, this is the first complint I've ever filed in 30+ yearsThe situation was that had, and our hard earned money which we saved for our honeymoon is now gone, as is the flight
I purchased tickets on the website and didn't see the information about not receiving a refund if the tickets purchased were not cancelled within hoursThis should be more prominent on the website when you are purchasing ticketsI called the support team within hours of purchasing the ticket and the agent assured me that I would receive a full refund of the ticket cost for a fee of $per ticket and I had until 12/to make this decisionI asked her several times because I wanted to make sure that was the casePer Justfly the calls are recorded for quality purposes; therefore, I know there is evidence of this callWhen I went on the website this morning to cancel the flights, the website indicated the charge had doubled to $per ticket for a total of $I couldn't believe what I saw on lineWhen I called this morning the support rep I was transferred to was short and rudeWhen I told her I was going seek legal counsel he exact words were "well you are goin
I purchased tickets through justfly***The day after, I received emails stating that my reservations were canceledI called justfly customer service and they claimed I would not be charged for the flightsWell, its been days and the charges are still on my credit card (not pending)I called again and they stated that they have no charges through their systemI called separate time after that and they finally told me to send a billing and flight information to ***I sent the the information but I still haven't received any feedback or calls
I purchased two tickets to Rome with a layover in Turkey from just fly*** on March 3, for the amount of $, the two tickets were canceled due to the bombings that happened at the Turkey International airport this yearwhen I called just fly to ask for a solution they told me to purchase two more tickets with a different route through a different airport and the cancelled tickets which were operated by Turkish Airlines will be refunded due to obvious security reasons and a major eventI purchased other two tickets for a similar amount but I never received the refund within the two months after the purchase so I called and they said that they were processing it and I should be receiving the refund within the next daysI never received the refund so I called again months after that and they told me that they will process it and Assure me that I will be receiving the refund within the monthNo refund was receivedI called again and the representative told me that unf
I recently booked a trip w/ JustFly to Asia which I recently returnedSince it was a hour flight I decided to pay an additional fee for my business seat assignmentI received an email confirmation ticket indicating the extra fees were charged and confirmed my designated seatHowever upon arriving at the airport I was told their system had no assigned seats under my reservation despite the fact that I had proof that I paid extra for my business seat assignment!
Shortly after arriving home I called Justfly to request a refund on the seat assignment, which is a reasonable request since this service was never fulfilledThey refused to give to me the refund and were extremely rude, refusing to apologize or acknowledge their mistakeInstead they proceeded to put the blame on me for not contacting them on the day of my flight
In addition to putting the blame on me, the staff advised that the fee I paid was not a guarantee that my seats would be reserved and instead it was just a “service”
They did not advertise anywhere that paying extra for an assigned seat means you won’t be guaranteed an assigned seatThat makes no senseWhat’s the point in paying extra then?! This is just a way for them to trick people into paying more
Never booking with JustFly again, rude customer service and they will find ways to rip you off
I was charge twice for my airline ticketThey told me that American Airlines were the ones who double charge me, to find out, that it was not the truthThey refuse to give me a refundWhen you call them, they are very rude on the phone and scream at you, as if your were not the customerJustfly.com need to stop with that practice
I purchased airline tickets along with an extended cancellation policy We need to alter our travel arrangments and I anticipated that this would be permissible due to the extended cancellation policy I have come to find out that Just Fly will cancel the flight but only with a penalty of $ Additionally, I was on the phone for nearly hours and spoken to in an extremely rude manner and then told they were going to end the phone call
On the 17th of Jan I received a call that my daughter was stuck in Bangkok after traveling to Thailand, all booking went through JustFl*** China Eastern airlines told her she was not allowed to board their flight because their total layover time in China was over hours and as American citizens they could not be there for this period of time (justfly did the booking and should have known this) Consequently she had to pay a $penalty fee to get her flights changed through justfly website where she booked her flight, IN ADDITION to the cost of a new flight for the amount of $ She also had to spend another night in Bangkok JustFly told her she needed to speak with China Eastern Airlines and totally brushed it off BTW, getting through to JustFly took over two hours Had she spoken with China Eastern BEFORE the original flight took off she could have gotten refunded This was due to the fault of JustFly for delayed communication When my daughter arrived back to U.SI contacted JustFly but was told to email the corp I called twice, emailed three times and to date NO RESPONSE They droppped the ball and we paid the cost I will never do business with JustFly nor would I EVER recommend then fraud of a business
I purchased a flight through JustFlyI wanted to cancel my flight and called within the 24-hour cancellation period to cancelI was put on hold and by the time I was taken off hold, the hour period had expiredI had a lengthy conversation with the customer service representative in which she explained cancellation fees (but did not explain why I couldn't void my travel)The representative had a thick accent and was hard to understandI ultimately asked to be transferred to a supervisor and was put on holdThe call never connected to the supervisor and the hold system eventually hung up on meI was on hold for about minutes
After I changed the flights, they informed me that I wouldn’t be able to cancel the reservationEven though nothing notified me that changing the reservation would void cancellation
After the change in the reservation, it added $Thinking that this was the new charge, I agreed to it
They credited my account $after an hour long phone call and them assuring me that nothing could be done
Then I needed to change the dates, so I decided to pay the $and was supposed to get a credit of $I was only credited $which should have been fine, because when I looked up the flights it was $with fees and everythingBut when I try to book using my travel credit, which can only be applied to flight and not used for hotel, the price of the flight is $and they want to charge me an additional $200! After I have already paid them over $800!!!!
This company is absolutely terrible and should not be allowed to take money from people
On, Tuesday, May 24, at 4:PM, I made roundtrip flight reservations for four with JustFly.comJustfly Booking number 012-604-We were flying from Charlotte, North Carolina to New York, NY (*** ***)We were leaving Charlotte on Thursday, June 23, The cost for each flight was $$was charged to my *** card for these ticketsReservations were cancelled on Tuesday, May 24, at 7:PMI was told that the monies would be refunded by to my *** card within ten business days; however, I received my credit card statement on June 6, and those charges were still on my billI called Justfly on June 6, I explained to the CSR I spoke with the issueShe asked that I take a picture of my bill with my phone and sent it to the verification email address she providedI did that and I asked that someone let me know that they had received my emailI did not get a responseI called the number provided on the cancellation receipt today, J
Just fly are so arrogant I made a mistake on my flight date and called them immediately to correct the date they charge me dollars to change the date even though it was a mistake and I call within the next min of the ticket purchased and these people had the never even after I paid the cancellation cost they still took my money off my card and I still had to purchase a ticket using another airlineI’m so upset and there telling its going to take days to get my refund when y’all should hv stop the payment especially after they charge me to cancelnever use justfly!!
DO NOT BOOK TRAVEL WITH JUSTFLY*** This company is a scam I recently booked travel during the holidays After receiving my e-mail confirmation, the travel was not for the dates that I booked I contacted the company and was told the tickets were not refundable and that changing the dates would cost me double the original prices Their customer service line was unhelpful with long waits on hold and no ability or willingness to try to help
Stay away from this siteThey cancelled my flight reservation TWICE in days and each time they offered another flight with a much higher priceI was on the phone with them (supervisor Nomar #3236) and after hour min , mostly being on hold, i've been told " If you not happy, take your business somewhere else"
The worst site and customer service EVER!!
I purchased flight tickets at $each on 09/23/Today I was looking at their website and found the same exact flight ticket at a price of $514.40, a $difference each ticketI also recognized that their web site offer 24/Price AdjustmentI called their customer phone number att *** at 9:this morning for 12:18, line disconnected, they called me back at 9:AM for 14:and lastly at 9:for 50:minutesI asked them to adjust my pricing and refund me the $each ticket for total of $Spoke to customer service then to a supervisor MsEthan who asked me to e-mail her the current ticket price and the Price Adjustment advertisement at their website because she couldn't locate it, which I didAfter long long hold, she came back with a denial based on an explanation of the Price Adjustment as ticket price changing from a day to anotherI aksed to speak to her supervisor , she refused to give me a name and kept me in a long hold and then hanged
I paid for two First Class tickets with JustFly My flight was changed by the airline (American Airline) JustFly did not contact me of the change When I contacted American Airline to complain, they informed me that since I booked with JustFly it was their responsibility to notify me of the change When I called JustFly, the automated system put me on hold To date, I have not been able to talk to a human at JustFly THEY BURNED ME!!!!!!!!!!!!!!!!!!!! I DO NOT BELIEVE THEY HAVE A HUMAN ANSWERING THEIR PHONES IT'S A RIP OFF DO NOT DO BUSINESS WITH THIS WEBSITE