The company charged for the insurance for my flight but next day decided not to buy it because "price went up"They claim they send me an email but I don't have oneI called days after and they said that I have to pay moreI have paid moreNow the insurance company refused to pay because of the later policy date
I booked plane tickets through them over the phoneI spelled out our names and the spelled them back correctlyThey never sent a confirmation email so I called them to send itOnce I received the email I noticed that they had left a letter out of my husbands nameI called to have them correct itThey asked me to send a picture of his ID to verify the correctionI sent the email and never heard anything backI assumed everything was fixed but a few weeks later I thought I should call to double checkI called and they said they had received the email with the picture ID but I never called back so they didn't change it (never knew I needed to call back)I had to resend the picture ID different times because they claimed they couldn't view the pictureI spent over hours on the phone on different phone calls trying to get the name changedI finally got it changed with the departing flight (after they connected me directly to the airline) but they never changed the returning
I made a reservation from Charlotte to Paris with JustflyThe airline (American) cancelled the flight from Charlotte to ATLJustfly did not inform me of this changeI called to change the flight for other reasons and was told that the flight was CLT->ATL; ATL->CDG and returning CDG->ATLThat meant that despite my written reservation saying that I departed from and returned to CLT, I had a ticket (according to Just Fly) of ATL-CDG round tripI asked to cancel and she said if I did so I would lose all but $of each of the ticketsLater, she realized that the flight was incorrect (Not round trip form CLT and that the airline cancelled the CLT leg of the flight) and she told me instead that I would receive a full refund in 6-weeksShe asked if I wanted to rebook or cancelI did not feel comfortable rebooking through Justfly so I said cancel and she confirmed I would receive a refund of about $(full refund for tickets, less seat upgrade and travel insuranceI
I contacted justfly*** because we were unable to utilize the airline tickets we had purchased through them because of medical reasons and was told to submit a letter in writing from the doctor to request a refund which I didI called additional times, each time for an hour until I was finally able to speak to a supervisorIf I don't show up for the flight, I would be charged $pp per airline which would be more than the value of the ticketIf I requested a credit for a future trip, I was told I would be charged a fee of $pp in addition to a re-booking fee of $pp per airline though I could use these new tickets for a year at whatever higher price would be applicableI find this policy unacceptable given the medical situation that we are not able to travel (in addition to the medical costs we are incurring)Some recognition of this should be givenI would not recommend this customer service where I was not able to speak to a supervisor, even though I was promised th
I booked a flight with Justfly to go to Puerto Rico on November 11th to November 14th booking number***)Unbeknownst to me a hurricane severely hit the island shortly after my bookingI recently got in contact with Justfly for a complete refund of my booking and was told by one of their agents that they would refund my entire payment of $plus change within daysSeveral days passed and I recieve a phone call from Justfly stating their rep made a mistake in telling me I would get a complete refund because they can not get my money back from the airlineI informed them that I purchased my tickets through their agency not the airlines and this was not my problemThey refuse to refund my money and are giving me the run aroundPlease assist me with this issueIf any further information is needed please feel free to call meMy phone number is ***Thank you
I was advertised flights for $508, but was charged over $ When I immediately called to complain, I was told I could only cancel the tickets if I paid a $fee Eventually, the lowered that fee to $ I am not going to pay $to cancel a transaction that was made fraudulentlyI was also told that they had a screenshot of my computer at the time I confirmed the transaction which is absurd Their website does not have the ability to take a screenshot of my computer
On, Tuesday, May 24, at 4:PM, I made roundtrip flight reservations for four with JustFly.comJustfly Booking number 012-604-We were flying from Charlotte, North Carolina to New York, NY (*** ***)We were leaving Charlotte on Thursday, June 23, The cost for each flight was $$was charged to my *** card for these ticketsReservations were cancelled on Tuesday, May 24, at 7:PMI was told that the monies would be refunded by to my *** card within ten business days; however, I received my credit card statement on June 6, and those charges were still on my billI called Justfly on June 6, I explained to the CSR I spoke with the issueShe asked that I take a picture of my bill with my phone and sent it to the verification email address she providedI did that and I asked that someone let me know that they had received my emailI did not get a responseI called the number provided on the cancellation receipt today, J
I purchased the wrong flight from them and called within minutesPart of my purchase was extra for extended cancellations and I paid $for thisOnce I called to cancel, I was told there was a cancellation fee of $for my $purchaseI said I know it was my fault on the wrong flight, but I purchased the cancellation feeWas then told it was with a another company and nothing they can doI said I purchased this as it was a simple line saying $more any reason cancellationWas then told it did not matter
I originally called Justfly April 20th, because I was reviewing my credit card statement and saw a credit back on my card for $When I contacted Justfly to confirm my flight April 20th, the CSR confirmed my flightI asked her to check to make sureAfter numerous 3-mins holds she kept sayingshe came back and told me my flight was cancelledShe asked me had I called in to cancel, which II didn't After another lengthy 3-minute delay, she said *** *** cancelled my flight and to contact themI asked to speak to a supervisor because the representative said thete was a schedule change which caused this cancellationI couldnt undetstand why they couldnt contact me in February when the schedule change happened to notify meThey then proceed to say since the flight I had already purchased was refunded, I'll need to purchase another ticketI m upaet because I wasnt notified my ticket was refundedBecause I have a party of ladies traveling with me on the same flight,
Justfly*** has refused to pay a refund they owe me from over a year and a half ago for a trip I booked that I had to cancelThey charged me for a refund, confirmed the refund in writingI have called them nearly a dozen times in the last year and a half and each time they have a new excuse or someone else to blame or reason to delay delivery of the refund and now they are simply hanging up on me when I call
I booked from justfly*** and did receive an email stating my tickets were being processed only to receive a second email that my card/debit was not going through and bank had put a hold on itI tried to give them a different card to avoid tickets from being cancelled as the price had already risenThe representative would not allow me to do that for whatever reasonI called on different occasions with the same answer that the tickets were being processeddays later I get an email stating my transaction was cancelledI called back the representative was of no help when I asked to speak to the supervisor she denied me the opportunity stating the supervisor was very busy and would be a long holdI told her I would waitminutes went by the supervisor came on the lineHe said there was nothing he could do, he couldnt honor the price or make adjustmentsOn my bank end it showed that funds were taken he daid those charges would drop offIts now days later and im still waiting for the return of my money into my account.Terrible company, terrible customer serviceWish I would have checked them out on the Revdex.com website first!
When I Purchased the ticket it said it was going to cost me and when they charged I noticed in my bank statement that it charged me I called and they said that they can increase their price whenever they want, which is completely wrong because the costumer should be able to either accept or deny the increased priceThis is completely wrong and they are committing fraud by charging you $dollars to cancel a flight that you did not agree to pay at that priceThey didn't even asked if I was ok to pay for the new price - they just chargedWhat if it would have been 500$ more? Am I supposed to just be ok with it? And Jason, the supervisor, was no help at all
I have been having kidney issues hours after I purchased ticket I was informed I could not flyWhen I called before the hours was up, they told me they could not find my account and so they couldn't refund me ke cancel my accountNow they are saying I never calledThey hang up on me and refuse to get me to supervisors when asked if takes me asking timesThey refuse to help me and lie about there cancellation policy I want my money back
BUYER BEWARE! Do not use Justfly.com to book a travel reservation They are completely unethical in their business practices and there is absolutely no customer service My husband and myself had to cancel our trip to Nashville due to both of us being ill at the same time and under Doctor's orders not to travel Justfly.com said they could only give us site credit and not a full refund and the charge to do that would be $per person We refused to pay the $per perdom and the representative then told me that he would not cancel our reservation Long story short, we are having to file a claim with our travel insurance company to try to get reimbursed...all while being very ill
Due to a medical issue, I needed to reschedule a departure date with Justfly*** on a *** flight for myself and my sonI called to reschedule the departure date and sent in appropriate medical note as to the reason whyI was charged a fee until the note was reviewed and was in fact reimbursed for that chargeHowever, I was charged a ridiculous amount of money to in fact reschedule the date because they said the price was higherI paid itA day later I get a call from a supervisor at Justfly informing me that I needed to pay more money for that date and they were not able to book the departure date I already paid for the day or two days beforeI told the supervisor that was outrageous and I was not paid hundreds more! I told her that was their mistake, I needed to make arrangements to leave and they were not able to change my departure date as we agreed so I wanted a refundShe informed me that *** needed to approve the medical note before they could offer me a refund
I made a flight reservation with *** for people in the travel party One last name was incorrectI've since made or more calls, and wasted 8+ hours trying to get a last name corrected in my travel partyI'm flying to ChinaThe airline is China EasternJustFly, via China Eastern, is requiring a Chinese bank credit card to make the name changeI bought the tickets using a Bank of America (USA) credit cardJustFly is a travel agency that is not helping to resolve this matter How am I supposed to get my hands on a Chinese bank credit card in order to make a name change??? I would like to 1) submit a complaint2) submit some sort of transaction where I can possibly get JustFly to have some ownership in the resolution of this problemI'm happy paying the $charge to get the name change ($is what China Eastern charges, but in Chinese currency) Don't use this travel agent It's not worth the $$ you may save using them
I booked flights with Just Fly buying 5-round trip ticketsWhen I was sent the itinerary it contained the wrong flight number and airlineWe booked with Delta because we needed to arrive in San Diego at a certain timeI contacted Just Fly over times trying to resolve the matterThey told me I would have to pay to switch my flightI explained to them that I wasn't trying to "switch" my flight but that I was wanting to have my flight CORRECTED because the agent made a mistakeThey tried to tell me that the agent didn't make a mistake so I asked them if they could listen to the recording of the call to verify that the agent made a mistake and booked the wrong flightThe agent did listen to the recording and was able to verify that the booking agent DID in fact make a mistake and booked the wrong flight then what was booked on the phoneI asked if they could change and fix their mistake and I was told I needed to wait 24-hours and then call backThey said I needed to wait thi
I booked a flight for my boyfriend and when we got to the airport, they wouldn't let him board due to we broke downI then proceeded to call Justfly to reschedule his flight and they wanted to charge me to transfer the flightThey then proceeded to tell me that I would have to get a new flight but they couldn't help me with that and I would have to call backI then tried to book a new flight on their website and it wouldn't let me book it due to he already had a flight in processI then booked him a flight with another companyI then called today for a refund and they are charging me for cancelling and for a processing fee, in which I purchased the additional insurance specifically for this reasonThere is nothing in the cancellation policy stating about any accrued charges for processing feesThis travel agency is horrible and they are all off shore
I made a purchase of an airline ticket through the website JUSTFLY*** and the advertised price of the ticket was $dollarsWhen they processed my credit card the total was $dollarsJUSTFLY*** added additional fees without disclosing they were charging my credit card for additional feesI contacted them through the number and they told me I had to contact the airlines directly and when I contacted the airlines they told me I had to contact JUSTFLY*** to get the charges reversed on my credit cardOnce again I contacted JUSTFLY*** and they refused to reverse the overcharged fees to my credit cardI recently found out JUSTFLY*** make this a common practice of overcharging clientsI would like JUSTFLY*** to reverse the overcharged fees back to my credit card
Justfly*** refused to change our flight after we were notified by our carrier TAP Portugal that the flight was canceled and needed to rebook through justflyAfter hours on the phone with justfly, we got no refund, no rebook, no confirmation number, levels of supervisors who had no access to email, and zero answersThos is $that we have lostFor what it is worth, this is the first complint I've ever filed in 30+ yearsThe situation was that had, and our hard earned money which we saved for our honeymoon is now gone, as is the flight
The company charged for the insurance for my flight but next day decided not to buy it because "price went up"They claim they send me an email but I don't have oneI called days after and they said that I have to pay moreI have paid moreNow the insurance company refused to pay because of the later policy date
I booked plane tickets through them over the phoneI spelled out our names and the spelled them back correctlyThey never sent a confirmation email so I called them to send itOnce I received the email I noticed that they had left a letter out of my husbands nameI called to have them correct itThey asked me to send a picture of his ID to verify the correctionI sent the email and never heard anything backI assumed everything was fixed but a few weeks later I thought I should call to double checkI called and they said they had received the email with the picture ID but I never called back so they didn't change it (never knew I needed to call back)I had to resend the picture ID different times because they claimed they couldn't view the pictureI spent over hours on the phone on different phone calls trying to get the name changedI finally got it changed with the departing flight (after they connected me directly to the airline) but they never changed the returning
I made a reservation from Charlotte to Paris with JustflyThe airline (American) cancelled the flight from Charlotte to ATLJustfly did not inform me of this changeI called to change the flight for other reasons and was told that the flight was CLT->ATL; ATL->CDG and returning CDG->ATLThat meant that despite my written reservation saying that I departed from and returned to CLT, I had a ticket (according to Just Fly) of ATL-CDG round tripI asked to cancel and she said if I did so I would lose all but $of each of the ticketsLater, she realized that the flight was incorrect (Not round trip form CLT and that the airline cancelled the CLT leg of the flight) and she told me instead that I would receive a full refund in 6-weeksShe asked if I wanted to rebook or cancelI did not feel comfortable rebooking through Justfly so I said cancel and she confirmed I would receive a refund of about $(full refund for tickets, less seat upgrade and travel insuranceI
I contacted justfly*** because we were unable to utilize the airline tickets we had purchased through them because of medical reasons and was told to submit a letter in writing from the doctor to request a refund which I didI called additional times, each time for an hour until I was finally able to speak to a supervisorIf I don't show up for the flight, I would be charged $pp per airline which would be more than the value of the ticketIf I requested a credit for a future trip, I was told I would be charged a fee of $pp in addition to a re-booking fee of $pp per airline though I could use these new tickets for a year at whatever higher price would be applicableI find this policy unacceptable given the medical situation that we are not able to travel (in addition to the medical costs we are incurring)Some recognition of this should be givenI would not recommend this customer service where I was not able to speak to a supervisor, even though I was promised th
I booked a flight with Justfly to go to Puerto Rico on November 11th to November 14th booking number***)Unbeknownst to me a hurricane severely hit the island shortly after my bookingI recently got in contact with Justfly for a complete refund of my booking and was told by one of their agents that they would refund my entire payment of $plus change within daysSeveral days passed and I recieve a phone call from Justfly stating their rep made a mistake in telling me I would get a complete refund because they can not get my money back from the airlineI informed them that I purchased my tickets through their agency not the airlines and this was not my problemThey refuse to refund my money and are giving me the run aroundPlease assist me with this issueIf any further information is needed please feel free to call meMy phone number is ***Thank you
I was advertised flights for $508, but was charged over $ When I immediately called to complain, I was told I could only cancel the tickets if I paid a $fee Eventually, the lowered that fee to $ I am not going to pay $to cancel a transaction that was made fraudulentlyI was also told that they had a screenshot of my computer at the time I confirmed the transaction which is absurd Their website does not have the ability to take a screenshot of my computer
On, Tuesday, May 24, at 4:PM, I made roundtrip flight reservations for four with JustFly.comJustfly Booking number 012-604-We were flying from Charlotte, North Carolina to New York, NY (*** ***)We were leaving Charlotte on Thursday, June 23, The cost for each flight was $$was charged to my *** card for these ticketsReservations were cancelled on Tuesday, May 24, at 7:PMI was told that the monies would be refunded by to my *** card within ten business days; however, I received my credit card statement on June 6, and those charges were still on my billI called Justfly on June 6, I explained to the CSR I spoke with the issueShe asked that I take a picture of my bill with my phone and sent it to the verification email address she providedI did that and I asked that someone let me know that they had received my emailI did not get a responseI called the number provided on the cancellation receipt today, J
I purchased the wrong flight from them and called within minutesPart of my purchase was extra for extended cancellations and I paid $for thisOnce I called to cancel, I was told there was a cancellation fee of $for my $purchaseI said I know it was my fault on the wrong flight, but I purchased the cancellation feeWas then told it was with a another company and nothing they can doI said I purchased this as it was a simple line saying $more any reason cancellationWas then told it did not matter
I originally called Justfly April 20th, because I was reviewing my credit card statement and saw a credit back on my card for $When I contacted Justfly to confirm my flight April 20th, the CSR confirmed my flightI asked her to check to make sureAfter numerous 3-mins holds she kept sayingshe came back and told me my flight was cancelledShe asked me had I called in to cancel, which II didn't After another lengthy 3-minute delay, she said *** *** cancelled my flight and to contact themI asked to speak to a supervisor because the representative said thete was a schedule change which caused this cancellationI couldnt undetstand why they couldnt contact me in February when the schedule change happened to notify meThey then proceed to say since the flight I had already purchased was refunded, I'll need to purchase another ticketI m upaet because I wasnt notified my ticket was refundedBecause I have a party of ladies traveling with me on the same flight,
Justfly*** has refused to pay a refund they owe me from over a year and a half ago for a trip I booked that I had to cancelThey charged me for a refund, confirmed the refund in writingI have called them nearly a dozen times in the last year and a half and each time they have a new excuse or someone else to blame or reason to delay delivery of the refund and now they are simply hanging up on me when I call
I booked from justfly*** and did receive an email stating my tickets were being processed only to receive a second email that my card/debit was not going through and bank had put a hold on itI tried to give them a different card to avoid tickets from being cancelled as the price had already risenThe representative would not allow me to do that for whatever reasonI called on different occasions with the same answer that the tickets were being processeddays later I get an email stating my transaction was cancelledI called back the representative was of no help when I asked to speak to the supervisor she denied me the opportunity stating the supervisor was very busy and would be a long holdI told her I would waitminutes went by the supervisor came on the lineHe said there was nothing he could do, he couldnt honor the price or make adjustmentsOn my bank end it showed that funds were taken he daid those charges would drop offIts now days later and im still waiting for the return of my money into my account.Terrible company, terrible customer serviceWish I would have checked them out on the Revdex.com website first!
When I Purchased the ticket it said it was going to cost me and when they charged I noticed in my bank statement that it charged me I called and they said that they can increase their price whenever they want, which is completely wrong because the costumer should be able to either accept or deny the increased priceThis is completely wrong and they are committing fraud by charging you $dollars to cancel a flight that you did not agree to pay at that priceThey didn't even asked if I was ok to pay for the new price - they just chargedWhat if it would have been 500$ more? Am I supposed to just be ok with it? And Jason, the supervisor, was no help at all
I have been having kidney issues hours after I purchased ticket I was informed I could not flyWhen I called before the hours was up, they told me they could not find my account and so they couldn't refund me ke cancel my accountNow they are saying I never calledThey hang up on me and refuse to get me to supervisors when asked if takes me asking timesThey refuse to help me and lie about there cancellation policy I want my money back
BUYER BEWARE! Do not use Justfly.com to book a travel reservation They are completely unethical in their business practices and there is absolutely no customer service My husband and myself had to cancel our trip to Nashville due to both of us being ill at the same time and under Doctor's orders not to travel Justfly.com said they could only give us site credit and not a full refund and the charge to do that would be $per person We refused to pay the $per perdom and the representative then told me that he would not cancel our reservation Long story short, we are having to file a claim with our travel insurance company to try to get reimbursed...all while being very ill
Due to a medical issue, I needed to reschedule a departure date with Justfly*** on a *** flight for myself and my sonI called to reschedule the departure date and sent in appropriate medical note as to the reason whyI was charged a fee until the note was reviewed and was in fact reimbursed for that chargeHowever, I was charged a ridiculous amount of money to in fact reschedule the date because they said the price was higherI paid itA day later I get a call from a supervisor at Justfly informing me that I needed to pay more money for that date and they were not able to book the departure date I already paid for the day or two days beforeI told the supervisor that was outrageous and I was not paid hundreds more! I told her that was their mistake, I needed to make arrangements to leave and they were not able to change my departure date as we agreed so I wanted a refundShe informed me that *** needed to approve the medical note before they could offer me a refund
I made a flight reservation with *** for people in the travel party One last name was incorrectI've since made or more calls, and wasted 8+ hours trying to get a last name corrected in my travel partyI'm flying to ChinaThe airline is China EasternJustFly, via China Eastern, is requiring a Chinese bank credit card to make the name changeI bought the tickets using a Bank of America (USA) credit cardJustFly is a travel agency that is not helping to resolve this matter How am I supposed to get my hands on a Chinese bank credit card in order to make a name change??? I would like to 1) submit a complaint2) submit some sort of transaction where I can possibly get JustFly to have some ownership in the resolution of this problemI'm happy paying the $charge to get the name change ($is what China Eastern charges, but in Chinese currency) Don't use this travel agent It's not worth the $$ you may save using them
I booked flights with Just Fly buying 5-round trip ticketsWhen I was sent the itinerary it contained the wrong flight number and airlineWe booked with Delta because we needed to arrive in San Diego at a certain timeI contacted Just Fly over times trying to resolve the matterThey told me I would have to pay to switch my flightI explained to them that I wasn't trying to "switch" my flight but that I was wanting to have my flight CORRECTED because the agent made a mistakeThey tried to tell me that the agent didn't make a mistake so I asked them if they could listen to the recording of the call to verify that the agent made a mistake and booked the wrong flightThe agent did listen to the recording and was able to verify that the booking agent DID in fact make a mistake and booked the wrong flight then what was booked on the phoneI asked if they could change and fix their mistake and I was told I needed to wait 24-hours and then call backThey said I needed to wait thi
I booked a flight for my boyfriend and when we got to the airport, they wouldn't let him board due to we broke downI then proceeded to call Justfly to reschedule his flight and they wanted to charge me to transfer the flightThey then proceeded to tell me that I would have to get a new flight but they couldn't help me with that and I would have to call backI then tried to book a new flight on their website and it wouldn't let me book it due to he already had a flight in processI then booked him a flight with another companyI then called today for a refund and they are charging me for cancelling and for a processing fee, in which I purchased the additional insurance specifically for this reasonThere is nothing in the cancellation policy stating about any accrued charges for processing feesThis travel agency is horrible and they are all off shore
I made a purchase of an airline ticket through the website JUSTFLY*** and the advertised price of the ticket was $dollarsWhen they processed my credit card the total was $dollarsJUSTFLY*** added additional fees without disclosing they were charging my credit card for additional feesI contacted them through the number and they told me I had to contact the airlines directly and when I contacted the airlines they told me I had to contact JUSTFLY*** to get the charges reversed on my credit cardOnce again I contacted JUSTFLY*** and they refused to reverse the overcharged fees to my credit cardI recently found out JUSTFLY*** make this a common practice of overcharging clientsI would like JUSTFLY*** to reverse the overcharged fees back to my credit card
Justfly*** refused to change our flight after we were notified by our carrier TAP Portugal that the flight was canceled and needed to rebook through justflyAfter hours on the phone with justfly, we got no refund, no rebook, no confirmation number, levels of supervisors who had no access to email, and zero answersThos is $that we have lostFor what it is worth, this is the first complint I've ever filed in 30+ yearsThe situation was that had, and our hard earned money which we saved for our honeymoon is now gone, as is the flight