I purchased a ticket through Justfly*** for $I called explaining that my ticket was purchased on the wrong date and I would like a refundThey told me I did not make the hour window even though I had confirmation with Alaska airlines confirming the cancelation and returning funds that dayAfter talking to just fly they told me I would not receive payment for to weeks with a $service chargeI told them this is not right since they were refunded immediately through Alaska Airlines with no charge or delay
I purchased a ticket from the agencyThey have a 24-hour return policyI waited on hold and for the person to verify and it came up to hours and minutesThey would not provide a refund or reschedule and informed me that I could receive a creditThe credit could be used towards the purchase of another ticket plus a $fee per person plus $ticketThe cost of the ticket was $so I would have to pay $to receive the $creditI spoke with American Airlines who was willing to reschedule but I would need to go through the agencyThe agency said they could waive it if I had a medical or military emergency and it had to be approvedThey initially told me it was the airlines but the airline stated that it was the agency
Upon booking a flight with this company, it was never made public that cancellations were credit only for the same locationsNot only did they charge a cancellation fee of $per person but also added $per person for re-booking a flight with them for the same destination two days laterThey will not make any changes as to one person flying or two, nor will they give you a credit voucher to us as you wish or in my case need due to meeting changesThis brings a flight of $1,from *** ** ** *** *** ** to $I consider this being held hostage by a company that makes it a point to deceive the public for profitThis is no different than theft
I recently did business with Justfly.comBe prepared to be on hold for more than hours and never speak with a supervisorMy original flight for three members of my family was cancelled due to hurricane Matthew and when I attempted to reschedule my flight it was going to cost an additional $1,When I asked the customer service representative, Cecilia #( I use that term loosely) what fees where being added and why the difference in fare was so much compared to justfly.com online prices, she relayed that I was not eligible for those prices due to not having a new reservation
I told her that a new reservation would of been made had a HURRICANE that devastated the area had not occurredShe raised her voice for the third time and told me and I quote, "if you want a cheaper flight change your dates!" I asked her what other fees are being associated and she accused me of interrupting herShe never answered my questionI requested to speak with her supervisor and told her she was being rude, and she said ," we dont have one."
I told her when I was on hold for hours when I cancelled my original flight, I spoke to a supervisor and I know they are availableShe proceeded to tell me I need to listen, and don't interruptI once again stated I am the customer and I have questions that I would like the answered and told her she was lying to me by saying she did not have a supervisor
I requested a refund and she said I am not eligible for oneI asked for any recourse with the airline and she said I can contact the airlineI once again asked for a supervisor, and she "transferred" me and the call endedWhat a coincidence
I contacted the airline and was able to adjust the fair difference to just over $I was lied too and information was withheld from me $seemed too high to pay for a fare difference and reschedule due to a natural disasterKeep your money and do not use this companyJustfly.com is dishonest and rude
Mistake made by booking team caused a spelling error in passengers last name and additional charges were needed to fix thatNo email or call confirming booking correction within various time frames provided from representatives Extremely long hold periods, minutes minimum over minutes some times Spent over consecutive hours dealing with various reps; none of which could help me "for certain" Rude customer support representatives (Talking over me, not answering questions, asking for unnecessary personal information, hanging up on me, transferring me to someone else when they choose to not help me, not trained properly in dealing with client issues, incredibly impatient) Not making it clear or evident anywhere that additional baggage can not be bought ahead of time online for the airline I was using, therefore making the passenger pay the airline more than the pre-purchase online advertised price
On Wednesday morning, December I booked two airplane tickets from Des Moines To Atlanta Georgia for a Christmas gift on ***Because I have a daily limit on my debit card, the purchase was declinedSo my bank raised the daily limit but due to the preauthorization hold from the 1st set of tickets, the 2nd purchase declined as wellMy bank advised to let the preauthorizations drop off ($2276.80) within hoursSo I didThey didn't drop offI contacted the customer service number *** and they assured me that the preauthorizations would drop off within hours of my callI waited hours so hours total and they still remain on hold on my bank account for $I have been on hold for minutes with customer service who cannot help me get the preauthorization cancel codes that bank said they should have to release the funds!
We booked our flights through justfly and realized we needed to make a change to our departure dateTheir website says worry free cancellation within hoursThat’s not the case at allWithin hours for sure we called to make the correction and were told the airline policy was free cancellation couldn’t be made because we were within days of our flightOur only option was to cancel and lose half our ticket costs (about $but we would get a justfly credit for the remaining balance!) or change the flight we were on to the day we required and pay (because of course the other flight cost more) the difference in ticket costs between the two flights (fair enough) and a processing fee for changing our flightWhich was about $We weren’t given any other options so which would you choose? Get screwed for half your ticket costs and still have to buy tickets or about a thirdWe should have pressured them and said their website didn’t say anything except hours and we are within hours (actually) and we will have a full refund with no extra charges because that’s what their website saidAfter two days of dealing with the airline company and justfly I’d rather walkIt’s miles
TLDR They’re awful and I’ll ever use them againI’ll tell my parents and five siblings not to use them eitherMy mother in law has six siblingsWe will let them know too
I booked a flight from VPS to RDU on Friday Jan through justfl*** on the evening of Jan (Justfl*** Booking Reference: ***) Provided them my credit card information and received a confirmation email from them with the Delta Airline confirmation number for the flights I went to delt*** to "check-in" to make sure the confirmation number worked (knew it was too early to check-in) and it did and said I can only chehrs in advance (as I expected) Did think anything else about it since it was doneToday, Tuesday Jan 17, I want to justfl*** to my itinerary It shows that flights that I booked but said it was cancelled Obviously, I called them to find out why and why did I not get a call or email from them identifying what the reason was A representative from from justfl*** said they have cancelled my reservation because the airline wanted to charge $700+ instead of the $that their website presented to me when I booked the flight I told the representative that I paid the price that their website shown me His only answer was to direct me to call Delta Airline What good does that do if I didn't booked my flight through Delt***? If I didn't decided to look at my itinerary today, I would have never known that my flight was cancelled until I arrive at the airport Now is going to cost me extra money to book a flight this close to departure date--and I don't have a choice since I have already made arrangement to pickup a car from the dealer at my destination Why wasn't I notified that the flight was cancelled? More importantly, why didn't they honor the price they gave me? Justfl*** asked like I negotiated the price with Delta AirlineThis was my first, and will be my last, time using justfl***
The quoted cancellation fee price did not match the "actual" amount charged by JustflyI was quoted a cancellation fee of $with a refund of $on a $ticketThe following day $was removed from my bank account by Justfly which they never told me they were going to doI called and questioned this action and they informed me this was a charge of $for the cancellation to Justfly and $will be removed from my ticket priceThat is $dollars on a $ticketI would have never agreed to these terms and asked to speak to a supervisorThe supervisor told me in other words that I was lying and the agent informed me of these chargesI personally look at this as theft
I purchased a ticket with justfly*** over the internet 8/13/to fly on 10/16/and return on10/24/17.Purchase price of $My sister fell on 9/28/and broke her hipShe lives alone and had no one to go home with her for careShe is yrsold, I called and cancelled my flight .( I had purchased flight insurance through CSA), justfly issued me a full credit for the flight to be used by8/13/I called to book a flight on 5/8/18, and was told I would have to pay $in penalties to book it using my creditI argued with them and was put on hold numerous times, talked to a supervisor, not sure where they were located, foreign accents, and was eventually told that the fee was coming from American Airlines for ticket change feesThey refused to listen to my complaint further and told me I would have to book through American Airlines, I did call American today 5/9/18, and was told because the insurance I had purchased was not through them , they could only give me credit for
Total ineptness of everyone I spoke toI literally couldn't understand the foreign rep on the phoneI ended up having to book my own flight and hotelAnd then, thankfully something I noticed yesterday, the rep had my name spelled wrong on the airline ticket and hotel reservationI contacted Justfly*** to have it corrected and the rep, again in a foreign land [Why does these companies all overseas offices to hire reps you cannot understand?] simply wouldn't admit their rep was in errorI kept spelling my name for herFinally, after speaking to quite a crass supervisor, who really couldn't be bothered, I was given an address to e-mail ID to for they could reissue the ticket with British Air
I had a terrible experience with JustFly Our flight ended up being an hour later than it was confirmed as which meant that we missed our connection and had to be put on a later flight When I called JustFly I was put on hold interminably and I got so sick of it that I just hung up Interestingly someone did call me back after I had messaged Facebook but he was entirely unhelpful to the situation I will never book with JustFly again,
Three problems: They charge me 17$ for seating options, which was not correct and airlines told me thus was not possibleI have still been charged for this 17$ and did not get to choose my seat on flight I got charged 20$ to have the option of extending the departure day and timeI needed more time overseas with family but airline said I would have to contact this justfly.com because they have never heard of this option, this forced me to leave my mother early after her surgery They charged me the full ticket price, refunded it and then charged it again, causing my bank to get messed up
I made a reservation from Charlotte to Paris with JustflyThe airline (American) cancelled the flight from Charlotte to ATLJustfly did not inform me of this changeI called to change the flight for other reasons and was told that the flight was CLT->ATL; ATL->CDG and returning CDG->ATLThat meant that despite my written reservation saying that I departed from and returned to CLT, I had a ticket (according to Just Fly) of ATL-CDG round tripI asked to cancel and she said if I did so I would lose all but $of each of the ticketsLater, she realized that the flight was incorrect (Not round trip form CLT and that the airline cancelled the CLT leg of the flight) and she told me instead that I would receive a full refund in 6-weeksShe asked if I wanted to rebook or cancelI did not feel comfortable rebooking through Justfly so I said cancel and she confirmed I would receive a refund of about $(full refund for tickets, less seat upgrade and travel insuranceI
I booked plane tickets through them over the phoneI spelled out our names and the spelled them back correctlyThey never sent a confirmation email so I called them to send itOnce I received the email I noticed that they had left a letter out of my husbands nameI called to have them correct itThey asked me to send a picture of his ID to verify the correctionI sent the email and never heard anything backI assumed everything was fixed but a few weeks later I thought I should call to double checkI called and they said they had received the email with the picture ID but I never called back so they didn't change it (never knew I needed to call back)I had to resend the picture ID different times because they claimed they couldn't view the pictureI spent over hours on the phone on different phone calls trying to get the name changedI finally got it changed with the departing flight (after they connected me directly to the airline) but they never changed the returning
If you really need a cheap flight be my guest to use this websiteBut make sure you are aware of what your getting intoInformation on site is in correct we fly with Frontier so we never had to pay a minor alone feeThis time we used Just scam fly.com and when you book a child it says 2-But the airline does not recognize that so you end up paying a fee of and flights where changed due to one being under and the other above If we would have know that we would have done something differentIt is misleading that they have children listed as 2-and not all airlines abide by thatWhen calling the first young lady was nice but offered no resolve and the gentleman was rude I wish I remembered there namesThe end result I was hung up on and I had to go through Delta to resolve the issueJust be aware what you are buying maybe call and ask questions and write names down If your desperate low on funds do what you must but don't be surprised if something goes wrongI could not give the review zero stars, which it deserves
Hi thereI booked a flight with JustFly.comI called to cancel the flight because my father passed away the night before my flightThe charge to cancel a flight is $75, they also remark that my birthday was incorrect, they say they change itI call back to discuss and confirm that the reservation was canceled, as I received no confirmation of credit, etcThis time, they cannot find my reservation because my birthday was incorrectI was told that the airlines would consider refunding my money if I sent in proof of death and proof of relation, so I send it inOne week passes byI call to follow up, I sit on hold for minutesI call back to speak to a supervisor, I sit on holdThen I am told that the first rep of the day had JUST then sent in the request that morningI am told that the JustFly rep sent it to the ***, which is not the correct dept, as per my conversation with *** ***I was told that I'd have a response within hours** told
Their website advertised free hour cancellation policyWhen we had to cancel the flight due to and issue with the time we were advised we should have read the fine print...we have been charged $for the cancellation and we will never use this service againI called today about our $taken out of our checking account for this flight and was advised to call back after September 8th if we haven't received itThey also informed me they had removed the hour cancellation policy from their website
I made Booking with*** and within Hours of Booking, I called them to Cancel itInstead of honouring the Hours free cancellation policy, They first asked me to pay $Fee and when I Denied they reduced the fee to $I Denied to pay and told them that I would complaint with Revdex.com and Seller of Travel Licenses, However they were Least Bothered about itNever ever book with this FRAUD company ***
My Stepfather just had triple bypass surgeryHim and my mother need to cancel a flight and paid for insurance through the justly.com websiteMy stepfather is in the hospital, so I called justly for him and they said that I had to pay $to cancel the flightI cannot believe that they say I have to pay more, especially since they have insurance
I purchased a ticket through Justfly*** for $I called explaining that my ticket was purchased on the wrong date and I would like a refundThey told me I did not make the hour window even though I had confirmation with Alaska airlines confirming the cancelation and returning funds that dayAfter talking to just fly they told me I would not receive payment for to weeks with a $service chargeI told them this is not right since they were refunded immediately through Alaska Airlines with no charge or delay
I purchased a ticket from the agencyThey have a 24-hour return policyI waited on hold and for the person to verify and it came up to hours and minutesThey would not provide a refund or reschedule and informed me that I could receive a creditThe credit could be used towards the purchase of another ticket plus a $fee per person plus $ticketThe cost of the ticket was $so I would have to pay $to receive the $creditI spoke with American Airlines who was willing to reschedule but I would need to go through the agencyThe agency said they could waive it if I had a medical or military emergency and it had to be approvedThey initially told me it was the airlines but the airline stated that it was the agency
Upon booking a flight with this company, it was never made public that cancellations were credit only for the same locationsNot only did they charge a cancellation fee of $per person but also added $per person for re-booking a flight with them for the same destination two days laterThey will not make any changes as to one person flying or two, nor will they give you a credit voucher to us as you wish or in my case need due to meeting changesThis brings a flight of $1,from *** ** ** *** *** ** to $I consider this being held hostage by a company that makes it a point to deceive the public for profitThis is no different than theft
I recently did business with Justfly.comBe prepared to be on hold for more than hours and never speak with a supervisorMy original flight for three members of my family was cancelled due to hurricane Matthew and when I attempted to reschedule my flight it was going to cost an additional $1,When I asked the customer service representative, Cecilia #( I use that term loosely) what fees where being added and why the difference in fare was so much compared to justfly.com online prices, she relayed that I was not eligible for those prices due to not having a new reservation
I told her that a new reservation would of been made had a HURRICANE that devastated the area had not occurredShe raised her voice for the third time and told me and I quote, "if you want a cheaper flight change your dates!" I asked her what other fees are being associated and she accused me of interrupting herShe never answered my questionI requested to speak with her supervisor and told her she was being rude, and she said ," we dont have one."
I told her when I was on hold for hours when I cancelled my original flight, I spoke to a supervisor and I know they are availableShe proceeded to tell me I need to listen, and don't interruptI once again stated I am the customer and I have questions that I would like the answered and told her she was lying to me by saying she did not have a supervisor
I requested a refund and she said I am not eligible for oneI asked for any recourse with the airline and she said I can contact the airlineI once again asked for a supervisor, and she "transferred" me and the call endedWhat a coincidence
I contacted the airline and was able to adjust the fair difference to just over $I was lied too and information was withheld from me $seemed too high to pay for a fare difference and reschedule due to a natural disasterKeep your money and do not use this companyJustfly.com is dishonest and rude
Mistake made by booking team caused a spelling error in passengers last name and additional charges were needed to fix thatNo email or call confirming booking correction within various time frames provided from representatives Extremely long hold periods, minutes minimum over minutes some times Spent over consecutive hours dealing with various reps; none of which could help me "for certain" Rude customer support representatives (Talking over me, not answering questions, asking for unnecessary personal information, hanging up on me, transferring me to someone else when they choose to not help me, not trained properly in dealing with client issues, incredibly impatient) Not making it clear or evident anywhere that additional baggage can not be bought ahead of time online for the airline I was using, therefore making the passenger pay the airline more than the pre-purchase online advertised price
On Wednesday morning, December I booked two airplane tickets from Des Moines To Atlanta Georgia for a Christmas gift on ***Because I have a daily limit on my debit card, the purchase was declinedSo my bank raised the daily limit but due to the preauthorization hold from the 1st set of tickets, the 2nd purchase declined as wellMy bank advised to let the preauthorizations drop off ($2276.80) within hoursSo I didThey didn't drop offI contacted the customer service number *** and they assured me that the preauthorizations would drop off within hours of my callI waited hours so hours total and they still remain on hold on my bank account for $I have been on hold for minutes with customer service who cannot help me get the preauthorization cancel codes that bank said they should have to release the funds!
We booked our flights through justfly and realized we needed to make a change to our departure dateTheir website says worry free cancellation within hoursThat’s not the case at allWithin hours for sure we called to make the correction and were told the airline policy was free cancellation couldn’t be made because we were within days of our flightOur only option was to cancel and lose half our ticket costs (about $but we would get a justfly credit for the remaining balance!) or change the flight we were on to the day we required and pay (because of course the other flight cost more) the difference in ticket costs between the two flights (fair enough) and a processing fee for changing our flightWhich was about $We weren’t given any other options so which would you choose? Get screwed for half your ticket costs and still have to buy tickets or about a thirdWe should have pressured them and said their website didn’t say anything except hours and we are within hours (actually) and we will have a full refund with no extra charges because that’s what their website saidAfter two days of dealing with the airline company and justfly I’d rather walkIt’s miles
TLDR They’re awful and I’ll ever use them againI’ll tell my parents and five siblings not to use them eitherMy mother in law has six siblingsWe will let them know too
I booked a flight from VPS to RDU on Friday Jan through justfl*** on the evening of Jan (Justfl*** Booking Reference: ***) Provided them my credit card information and received a confirmation email from them with the Delta Airline confirmation number for the flights I went to delt*** to "check-in" to make sure the confirmation number worked (knew it was too early to check-in) and it did and said I can only chehrs in advance (as I expected) Did think anything else about it since it was doneToday, Tuesday Jan 17, I want to justfl*** to my itinerary It shows that flights that I booked but said it was cancelled Obviously, I called them to find out why and why did I not get a call or email from them identifying what the reason was A representative from from justfl*** said they have cancelled my reservation because the airline wanted to charge $700+ instead of the $that their website presented to me when I booked the flight I told the representative that I paid the price that their website shown me His only answer was to direct me to call Delta Airline What good does that do if I didn't booked my flight through Delt***? If I didn't decided to look at my itinerary today, I would have never known that my flight was cancelled until I arrive at the airport Now is going to cost me extra money to book a flight this close to departure date--and I don't have a choice since I have already made arrangement to pickup a car from the dealer at my destination Why wasn't I notified that the flight was cancelled? More importantly, why didn't they honor the price they gave me? Justfl*** asked like I negotiated the price with Delta AirlineThis was my first, and will be my last, time using justfl***
The quoted cancellation fee price did not match the "actual" amount charged by JustflyI was quoted a cancellation fee of $with a refund of $on a $ticketThe following day $was removed from my bank account by Justfly which they never told me they were going to doI called and questioned this action and they informed me this was a charge of $for the cancellation to Justfly and $will be removed from my ticket priceThat is $dollars on a $ticketI would have never agreed to these terms and asked to speak to a supervisorThe supervisor told me in other words that I was lying and the agent informed me of these chargesI personally look at this as theft
I purchased a ticket with justfly*** over the internet 8/13/to fly on 10/16/and return on10/24/17.Purchase price of $My sister fell on 9/28/and broke her hipShe lives alone and had no one to go home with her for careShe is yrsold, I called and cancelled my flight .( I had purchased flight insurance through CSA), justfly issued me a full credit for the flight to be used by8/13/I called to book a flight on 5/8/18, and was told I would have to pay $in penalties to book it using my creditI argued with them and was put on hold numerous times, talked to a supervisor, not sure where they were located, foreign accents, and was eventually told that the fee was coming from American Airlines for ticket change feesThey refused to listen to my complaint further and told me I would have to book through American Airlines, I did call American today 5/9/18, and was told because the insurance I had purchased was not through them , they could only give me credit for
Total ineptness of everyone I spoke toI literally couldn't understand the foreign rep on the phoneI ended up having to book my own flight and hotelAnd then, thankfully something I noticed yesterday, the rep had my name spelled wrong on the airline ticket and hotel reservationI contacted Justfly*** to have it corrected and the rep, again in a foreign land [Why does these companies all overseas offices to hire reps you cannot understand?] simply wouldn't admit their rep was in errorI kept spelling my name for herFinally, after speaking to quite a crass supervisor, who really couldn't be bothered, I was given an address to e-mail ID to for they could reissue the ticket with British Air
I had a terrible experience with JustFly Our flight ended up being an hour later than it was confirmed as which meant that we missed our connection and had to be put on a later flight When I called JustFly I was put on hold interminably and I got so sick of it that I just hung up Interestingly someone did call me back after I had messaged Facebook but he was entirely unhelpful to the situation I will never book with JustFly again,
Three problems: They charge me 17$ for seating options, which was not correct and airlines told me thus was not possibleI have still been charged for this 17$ and did not get to choose my seat on flight I got charged 20$ to have the option of extending the departure day and timeI needed more time overseas with family but airline said I would have to contact this justfly.com because they have never heard of this option, this forced me to leave my mother early after her surgery They charged me the full ticket price, refunded it and then charged it again, causing my bank to get messed up
I made a reservation from Charlotte to Paris with JustflyThe airline (American) cancelled the flight from Charlotte to ATLJustfly did not inform me of this changeI called to change the flight for other reasons and was told that the flight was CLT->ATL; ATL->CDG and returning CDG->ATLThat meant that despite my written reservation saying that I departed from and returned to CLT, I had a ticket (according to Just Fly) of ATL-CDG round tripI asked to cancel and she said if I did so I would lose all but $of each of the ticketsLater, she realized that the flight was incorrect (Not round trip form CLT and that the airline cancelled the CLT leg of the flight) and she told me instead that I would receive a full refund in 6-weeksShe asked if I wanted to rebook or cancelI did not feel comfortable rebooking through Justfly so I said cancel and she confirmed I would receive a refund of about $(full refund for tickets, less seat upgrade and travel insuranceI
I booked plane tickets through them over the phoneI spelled out our names and the spelled them back correctlyThey never sent a confirmation email so I called them to send itOnce I received the email I noticed that they had left a letter out of my husbands nameI called to have them correct itThey asked me to send a picture of his ID to verify the correctionI sent the email and never heard anything backI assumed everything was fixed but a few weeks later I thought I should call to double checkI called and they said they had received the email with the picture ID but I never called back so they didn't change it (never knew I needed to call back)I had to resend the picture ID different times because they claimed they couldn't view the pictureI spent over hours on the phone on different phone calls trying to get the name changedI finally got it changed with the departing flight (after they connected me directly to the airline) but they never changed the returning
If you really need a cheap flight be my guest to use this websiteBut make sure you are aware of what your getting intoInformation on site is in correct we fly with Frontier so we never had to pay a minor alone feeThis time we used Just scam fly.com and when you book a child it says 2-But the airline does not recognize that so you end up paying a fee of and flights where changed due to one being under and the other above If we would have know that we would have done something differentIt is misleading that they have children listed as 2-and not all airlines abide by thatWhen calling the first young lady was nice but offered no resolve and the gentleman was rude I wish I remembered there namesThe end result I was hung up on and I had to go through Delta to resolve the issueJust be aware what you are buying maybe call and ask questions and write names down If your desperate low on funds do what you must but don't be surprised if something goes wrongI could not give the review zero stars, which it deserves
Hi thereI booked a flight with JustFly.comI called to cancel the flight because my father passed away the night before my flightThe charge to cancel a flight is $75, they also remark that my birthday was incorrect, they say they change itI call back to discuss and confirm that the reservation was canceled, as I received no confirmation of credit, etcThis time, they cannot find my reservation because my birthday was incorrectI was told that the airlines would consider refunding my money if I sent in proof of death and proof of relation, so I send it inOne week passes byI call to follow up, I sit on hold for minutesI call back to speak to a supervisor, I sit on holdThen I am told that the first rep of the day had JUST then sent in the request that morningI am told that the JustFly rep sent it to the ***, which is not the correct dept, as per my conversation with *** ***I was told that I'd have a response within hours** told
Their website advertised free hour cancellation policyWhen we had to cancel the flight due to and issue with the time we were advised we should have read the fine print...we have been charged $for the cancellation and we will never use this service againI called today about our $taken out of our checking account for this flight and was advised to call back after September 8th if we haven't received itThey also informed me they had removed the hour cancellation policy from their website
I made Booking with*** and within Hours of Booking, I called them to Cancel itInstead of honouring the Hours free cancellation policy, They first asked me to pay $Fee and when I Denied they reduced the fee to $I Denied to pay and told them that I would complaint with Revdex.com and Seller of Travel Licenses, However they were Least Bothered about itNever ever book with this FRAUD company ***
My Stepfather just had triple bypass surgeryHim and my mother need to cancel a flight and paid for insurance through the justly.com websiteMy stepfather is in the hospital, so I called justly for him and they said that I had to pay $to cancel the flightI cannot believe that they say I have to pay more, especially since they have insurance