I started to book a flight with JustFly.com but they said they couldn't do the transaction right nowSo I went over to *** and booked my flightsWhen I checked my credit card bill I found that JustFly had charged me and through that information found the reservationI tried talking to them about fixing this and they said I should dispute it with my credit card companyThis is awfulFirst they charge me when they said they wouldn't, then when they got caught they said to dispute the chargeTerrible business
On November 15, 2016, I booked round-trip tickets to Seoul through JustFly on AirChina for April 3-Everything seemed okayI quickly received the booking confirmation with itinerary and reservation number and my credit card was chargedOn February 12th, I received an email from JustFly saying the airline had made changes to my itinerary and I should call immediatelyI looked up my itinerary online and found that it now had me flying on two different flights at onceObviously there was something wrongSo I called JustFly that afternoonThe man I first talked to explained that AirChina had cancelled some flights and I needed to book new flights to change itI was fine with this, as long as I still got to Korea and back homeExcept he couldn’t find any flights to get me homeHe could get me to New York, but that was all (I was flying out of Ohio)He kept insisting I take that flight, but I didn’t want to have to pay for a separate flight to get back to Ohio, and be cheated ou
I reserved a flight for $234/person at *** for myself and my infant son (who does not need a seat)After I had made the reservation, I saw the price was significantly higher (it was about $when I expected it to be $468)I called the *** billing number on November 28, at about 9:00PM immediately after I got the receipt for the original bookingI explained the issue and the billing agent acknowledged that he saw the same price of $234/person and my total should have been lessHe advised me to cancel the reservation and he would connect me with the selling agent to book the flight at the reduced priceHe initially said there would be a cancellation feeI asked him why since there was an issue with ***'s websiteHe then tried to reduce the fee to $I told him that I would not pay a cancellation fee because either I am wrong about the price and I will keep the original booking or *** is wrong and I should be given the reduced priceHe seem
ME AND MY WIFE BOOK A FLIGHT.WE HAD TO CANCEL DUE TO THE FACT SHE WAS NOT FEELING GOOD DUE TO HEART PROBLEMSCALL JUSTYFLY AND TOLD THEM WHAT HAPPEN AND THEY SAID I COULD CANCEL AND THEY WOULD GIVE ME CREDIT OF DOLLARS I COULD USE IN A LATER DATEI TRYED TO REBOOK AND WAS TOLD ON NOV THE THAT I HAD NO CREDIT.I WOULD LIKE A FULL REFUND.AND WOULD LIKE TO REBOOK.AND PAY NO PENALTIES
This company is AWFUL! Do not use themWe had to cancel our flight and have tried to use the credit on separate occasionsI was transferred to 10-different people who do not speak english very wellWhen I think I'm finally getting somewhere I'm told that of our 305$ credit there is a 200$ penalty fee and they want us to pay an additional 400$~ no thank you!
We purchased two airline tickets thru Just Fly for flights 06/04/from DFW to Barcelona, SpainWe received an email from Just Fly on Saturday, April telling us that the flight we were scheduled to fly on from DFW to JFK had a schedule change and we needed to contact Finn Air, however, the flight # and airline is American AirlinesThis schedule changed means we minutes to land at JFK, leave the domestic terminal go to the International terminal, check in for our flight to BarcelonaWe contacted American Airlines,We contacted Finn Air, who told us we had to call Just Fly, who told us we needed to call American Airlines to change our reservation to an earlier flightIt is clear that the "right hand does NOT know what the left hand is doing"Now we try to call Just Fly and our call "fails" each and every timeIs there anyway you can get Just Fly to answer our calls, this is the second complaint I have made against Just Fly
I purchased an economy ticket for *** *** through *** ***Not until I checked into my flight was I made aware that it was actually an economy light ticket that included no checked baggageAfter contacting customer service and being placed on hold for minutes they told me that their website does not distinguish between economy and economy light tickets, all their tickets are labeled economy so you really have no idea what you are buyingThey do have a disclaimer about baggage fees and they are not responsible for themThey where very rudeThe cost of this to me was 1000$$ in baggage fees that I had no idea I would be charged because I purchased an economy ticket that included checked bag and I never would have purchased the ticket when flying with small children and needed to check baggageHey did send me an email that states I could have a carry on and personal item for freeI still did not understand that I could not check a bag because I knew with *** *** an ec
I purchased airline tickets and purchased the extended cancellation benefit and when I went to cancel my reservation days later they told me that the benefit was not valid anymore because hours had passed from making the reservationThey explained that they could cancel the reservation with no money back and they would charge $per ticket for the cancellationThey also charged my account an additional $separately with no explanation
I had a very bad experience with this company JUSTFLY.*** , they lied to me about on bags on an international flight, saying I get bags per travelerI found out it wasn't true, I called them they gave me the runaround for minuets, saying we provided you the info as it appears on their screen at that time, that is completely not true, they know international travelers cares a lot about bagsthen I asked for an email and a name of a person in charge, she refused to do that saying she was not allowed to do thatNOT ALLOWED to speak a person in charge gives a way, they don't care about you once they take your money
DO NOT USE JUSTFLY.com!!!
Charged fees and "purchase guarantee" without disclosing prior to purchase
Changed flight my one day and charged $service fee and $$for increased fair! At the airline ticket counter the airline said I was not booked on the changed flight!!! Paid the airline $directly to get on the flightSpent over hours on the phone with JetFly with promises of a refund and excuses about flight was not available at that fare anymore so they never booked the flight!!! I'm still trying to get my money back
I was buying two plane tickets to California through Kayak and suddenly it redirected me to a website called Justfly***I thought this was a part of Kayak, which I already used without problems, and continued the processThe site showed me the flight prices and taxes which I though were the regular taxesNow, I just checked my bank account and found out that, beside the price of my plane tickets, I have a $debit for Justfly***, which was never presented to me as a specific fee for the websiteI never heard about this website and never wanted to use this service, but it charged me $without making it clear that I was paying fees specifically for them and why I was paying those feesIf I knew I was paying more than the regular airline flights and fees, I would never have confirmed my requestI just did because the information wasn't thereThis website doesn't even have a question/feedback/complaint section where users can write their complaintsSo I hope now they can
Hi: I booked the airlines ticket for traveling from New York to Delhi (Air India Confirmation# ***) via Justfly (travel agency) ***) for all the member of my familyTravel Dates: Departure (Apr 20, 2:30pm) Return (Apr 28th Sat, 1:45am) While booking the ticket, I picked Sat instead of Sun return by mistakeThe intention of my trip is to attend a wedding on Friday night (Apr 28h thru Apr 29th)Hence, I do not want to return on Sat (1:45am)When I realized the mistake in time, I tried calling the travel agency and was not able to reach them as their lines might have been busyI finally tried Air India as well; however, was told to contact the travel agency as they issued the ticketWhen finally I reached the travel agency after 24hours of issuing the ticket, they informed me that I was hour too late to be able to change the flight details at no extra costAt that time, I was required to pay over $2k of fee to change it as I was late by meagre hourI truly pleaded
They are a total scamI cancelled a flight, paid the cancellation fee to keep the credit of the cost of the cancelled flight to my account, then they would not let me use the credit even thought they said it could be used in the next year on a domestic flightI paid the cancellation fee and then a week later went to use the credit and they literally would not let meThey triple or quadruple the flight cost that is shown on their site and on the airlines' sites in order for you to use the credit, even though you've paid it and its just a credit to your accountI spent numerous hours with them on the phone with different people and supervisorsI travel with airlines monthly and have never had an issueThey had me on countless holds and they changed their policy/instructions multiple timesThey make up rules as they go just to keep your moneyIf I knew the credit couldnt be used I wouldve just kept my flight! They lied to meEventually they put me on hold again and hung up on meWhat kind of reputable company hangs up on paid customers? I have thousands of social media followers and I will be sharing this informationDO NOT BOOK WITH JUSTFLY
My wife booked a ticket to Brazil with Justfly*** back in July of this yearAt the time we were expecting a baby in the second week of SeptemberWe tried to add the baby on the ticket at the time of purchase, but they said that was not possible and all we had to do was simply call back after the baby was born and they can do a quick add of our babyIn addition to that, the ticket that we purchased was changed by Justfly***Although the dates remained the same, the flight times were changedWe were told that we would receive an updated ticket within 24-hoursThis happened at the start of SeptemberOur baby was born on Sept10th and since then we have been trying to add the baby to the ticketAt first Justfly*** said we had to keep waiting since they had not issued the new ticket with the flight changes yetThen they told us that we need to contact the airlines directly to get the updated ticketsWhen we call the airlines, they quickly told us that we have to speak to Ju
On July 8, I had the most devastating experience in booking air travelDuring my search for discount tickets to Toronto ,I came upon Just FlyThe fares seemed great compared to booking directly with the airlines so I decided to book with them.First to begin with the agent did not speak English nor understood English wellI spent approximately repeating and spelling my name.After giving her dates and destination,she did not hesitate to ask for credit card information,which I gave her.Since I would be travelling with my years old granddaughter , I asked for a breakdown in the return faresThe return fare quoted to me did not match the online faresThe agent asked me to hold for her to check the systemI sensed something was wrong and asked her to cancelShe spent some time trying to convince me not to cancelWhen I insisted she said I must cancel before midnight to receive a refundShe informed me she could not do the cancellation but would direct me to customer serviceIsaid to her," you just made the reservation for me minutes ago", this was 10pmShe left me holding on until midnight ( I wanted to beat the mn deadline),no one came on the line so I hung up and asked my husband to contact Capital One and cancel.An email was sent to me with only a one way flight whereas I assumed I had purchased a return fareEarly this morning 8/9/I called Just Fly again re cancellation and was told I must pay $When I insisted that I asked to cancel immediately after booking because there were discrepancies ,I was put on another minutes hold This agent said I would be billed $75.00.My credit card company refused to pay.For all my years of buying airline tickets , I have never had such an experienceJust Fly should be shut down
I looked at JustFly and the price was the same as on JetBlue so I stupidly figured let someone make a commission and booked the flight with JustflyThe bill came in for the flight plus an extra $I called to ask why and they do not accept calls you must email themI sent the email and was told I was charged for a "seating assignment fee"I never heard of such a thingI then asked to be told where on the site it tells me about this fee and they just don't answer
They charge fees for canceling a flight within hours of booking, even though the airline allows itthey could care less about their customersits all about making money, since they are the only company that does thatthey are dishonest and no one should use them
I purchased a ticket on Justfly as a surprise for my wife who is going home for a babyshower but I purcahsed the ticket for the wrong datesI called to change the dates and I was told that I would be charged 75$ and I said okI was then told that the difference would be around for the new flightThe person on the phone wouldnt tell me what the times were or datesI asked why the increase in cost if the flights I was viewing online were less than my original purchase amount, and he said its because he was using a different systemI asked to speak to a supervisor and he put me on hold and came back on the line and said now I would be charges 350$ for a new fee by Delta that somehow didnt exist prior to me asking to speak to a supervisorHe refused to let me speak to a supervisor and lied about him speaking to his supervisr and changed his story to having said he spoke to supportI feel like this form of extortion and misinformation on the part of Justfly is horribleTo not ha
Dear Sir/Ma’am, On August 14th, 2017, I have bought a flight ticket on JustFly website, ***/Because of schedule conflict, I tried to change my departure dateHowever, I was not able to and was informed that I could cancel the current flight and buy a new flight ticket using the travel credit, which would be issued to me after the flight cancellationWe agreed but I was asked to pay $in order for JustFly company to issue the travel creditPlease see the attached documentsAfter I paid the $fee on December 6th, 2017, I was issued travel credit in the amount of $938.97, which is less than the actual amount I paid for the ticketI then tried to buy a new ticket on JustFly website; however, the travel credit was no good for any of the flight available on their websiteI was informed that I can use the travel credit on any travel date as long as the flight ticket is purchased before the expiration date, which is August 14th On June 27th, 2018,
I booked a flight ticket and the justfly is saying that they can t change the return dayI called them and told them to call xl airways because they reached out to me and *** *** told me : "Dear Gregory , We have been trying to contact to advise them that we have authority from the head office to change the date by paying the fare difference and penalty , but we are unable to get thru to them.Please advise them to call us so that we can take care of this issue.Best regards" I told justfly to call them and without success they are so lazy and hide themself behind the xlairways " we can t do"
I started to book a flight with JustFly.com but they said they couldn't do the transaction right nowSo I went over to *** and booked my flightsWhen I checked my credit card bill I found that JustFly had charged me and through that information found the reservationI tried talking to them about fixing this and they said I should dispute it with my credit card companyThis is awfulFirst they charge me when they said they wouldn't, then when they got caught they said to dispute the chargeTerrible business
On November 15, 2016, I booked round-trip tickets to Seoul through JustFly on AirChina for April 3-Everything seemed okayI quickly received the booking confirmation with itinerary and reservation number and my credit card was chargedOn February 12th, I received an email from JustFly saying the airline had made changes to my itinerary and I should call immediatelyI looked up my itinerary online and found that it now had me flying on two different flights at onceObviously there was something wrongSo I called JustFly that afternoonThe man I first talked to explained that AirChina had cancelled some flights and I needed to book new flights to change itI was fine with this, as long as I still got to Korea and back homeExcept he couldn’t find any flights to get me homeHe could get me to New York, but that was all (I was flying out of Ohio)He kept insisting I take that flight, but I didn’t want to have to pay for a separate flight to get back to Ohio, and be cheated ou
I reserved a flight for $234/person at *** for myself and my infant son (who does not need a seat)After I had made the reservation, I saw the price was significantly higher (it was about $when I expected it to be $468)I called the *** billing number on November 28, at about 9:00PM immediately after I got the receipt for the original bookingI explained the issue and the billing agent acknowledged that he saw the same price of $234/person and my total should have been lessHe advised me to cancel the reservation and he would connect me with the selling agent to book the flight at the reduced priceHe initially said there would be a cancellation feeI asked him why since there was an issue with ***'s websiteHe then tried to reduce the fee to $I told him that I would not pay a cancellation fee because either I am wrong about the price and I will keep the original booking or *** is wrong and I should be given the reduced priceHe seem
ME AND MY WIFE BOOK A FLIGHT.WE HAD TO CANCEL DUE TO THE FACT SHE WAS NOT FEELING GOOD DUE TO HEART PROBLEMSCALL JUSTYFLY AND TOLD THEM WHAT HAPPEN AND THEY SAID I COULD CANCEL AND THEY WOULD GIVE ME CREDIT OF DOLLARS I COULD USE IN A LATER DATEI TRYED TO REBOOK AND WAS TOLD ON NOV THE THAT I HAD NO CREDIT.I WOULD LIKE A FULL REFUND.AND WOULD LIKE TO REBOOK.AND PAY NO PENALTIES
This company is AWFUL! Do not use themWe had to cancel our flight and have tried to use the credit on separate occasionsI was transferred to 10-different people who do not speak english very wellWhen I think I'm finally getting somewhere I'm told that of our 305$ credit there is a 200$ penalty fee and they want us to pay an additional 400$~ no thank you!
We purchased two airline tickets thru Just Fly for flights 06/04/from DFW to Barcelona, SpainWe received an email from Just Fly on Saturday, April telling us that the flight we were scheduled to fly on from DFW to JFK had a schedule change and we needed to contact Finn Air, however, the flight # and airline is American AirlinesThis schedule changed means we minutes to land at JFK, leave the domestic terminal go to the International terminal, check in for our flight to BarcelonaWe contacted American Airlines,We contacted Finn Air, who told us we had to call Just Fly, who told us we needed to call American Airlines to change our reservation to an earlier flightIt is clear that the "right hand does NOT know what the left hand is doing"Now we try to call Just Fly and our call "fails" each and every timeIs there anyway you can get Just Fly to answer our calls, this is the second complaint I have made against Just Fly
I purchased an economy ticket for *** *** through *** ***Not until I checked into my flight was I made aware that it was actually an economy light ticket that included no checked baggageAfter contacting customer service and being placed on hold for minutes they told me that their website does not distinguish between economy and economy light tickets, all their tickets are labeled economy so you really have no idea what you are buyingThey do have a disclaimer about baggage fees and they are not responsible for themThey where very rudeThe cost of this to me was 1000$$ in baggage fees that I had no idea I would be charged because I purchased an economy ticket that included checked bag and I never would have purchased the ticket when flying with small children and needed to check baggageHey did send me an email that states I could have a carry on and personal item for freeI still did not understand that I could not check a bag because I knew with *** *** an ec
I purchased airline tickets and purchased the extended cancellation benefit and when I went to cancel my reservation days later they told me that the benefit was not valid anymore because hours had passed from making the reservationThey explained that they could cancel the reservation with no money back and they would charge $per ticket for the cancellationThey also charged my account an additional $separately with no explanation
I had a very bad experience with this company JUSTFLY.*** , they lied to me about on bags on an international flight, saying I get bags per travelerI found out it wasn't true, I called them they gave me the runaround for minuets, saying we provided you the info as it appears on their screen at that time, that is completely not true, they know international travelers cares a lot about bagsthen I asked for an email and a name of a person in charge, she refused to do that saying she was not allowed to do thatNOT ALLOWED to speak a person in charge gives a way, they don't care about you once they take your money
DO NOT USE JUSTFLY.com!!!
Charged fees and "purchase guarantee" without disclosing prior to purchase
Changed flight my one day and charged $service fee and $$for increased fair! At the airline ticket counter the airline said I was not booked on the changed flight!!! Paid the airline $directly to get on the flightSpent over hours on the phone with JetFly with promises of a refund and excuses about flight was not available at that fare anymore so they never booked the flight!!! I'm still trying to get my money back
I was buying two plane tickets to California through Kayak and suddenly it redirected me to a website called Justfly***I thought this was a part of Kayak, which I already used without problems, and continued the processThe site showed me the flight prices and taxes which I though were the regular taxesNow, I just checked my bank account and found out that, beside the price of my plane tickets, I have a $debit for Justfly***, which was never presented to me as a specific fee for the websiteI never heard about this website and never wanted to use this service, but it charged me $without making it clear that I was paying fees specifically for them and why I was paying those feesIf I knew I was paying more than the regular airline flights and fees, I would never have confirmed my requestI just did because the information wasn't thereThis website doesn't even have a question/feedback/complaint section where users can write their complaintsSo I hope now they can
Hi: I booked the airlines ticket for traveling from New York to Delhi (Air India Confirmation# ***) via Justfly (travel agency) ***) for all the member of my familyTravel Dates: Departure (Apr 20, 2:30pm) Return (Apr 28th Sat, 1:45am) While booking the ticket, I picked Sat instead of Sun return by mistakeThe intention of my trip is to attend a wedding on Friday night (Apr 28h thru Apr 29th)Hence, I do not want to return on Sat (1:45am)When I realized the mistake in time, I tried calling the travel agency and was not able to reach them as their lines might have been busyI finally tried Air India as well; however, was told to contact the travel agency as they issued the ticketWhen finally I reached the travel agency after 24hours of issuing the ticket, they informed me that I was hour too late to be able to change the flight details at no extra costAt that time, I was required to pay over $2k of fee to change it as I was late by meagre hourI truly pleaded
They are a total scamI cancelled a flight, paid the cancellation fee to keep the credit of the cost of the cancelled flight to my account, then they would not let me use the credit even thought they said it could be used in the next year on a domestic flightI paid the cancellation fee and then a week later went to use the credit and they literally would not let meThey triple or quadruple the flight cost that is shown on their site and on the airlines' sites in order for you to use the credit, even though you've paid it and its just a credit to your accountI spent numerous hours with them on the phone with different people and supervisorsI travel with airlines monthly and have never had an issueThey had me on countless holds and they changed their policy/instructions multiple timesThey make up rules as they go just to keep your moneyIf I knew the credit couldnt be used I wouldve just kept my flight! They lied to meEventually they put me on hold again and hung up on meWhat kind of reputable company hangs up on paid customers? I have thousands of social media followers and I will be sharing this informationDO NOT BOOK WITH JUSTFLY
My wife booked a ticket to Brazil with Justfly*** back in July of this yearAt the time we were expecting a baby in the second week of SeptemberWe tried to add the baby on the ticket at the time of purchase, but they said that was not possible and all we had to do was simply call back after the baby was born and they can do a quick add of our babyIn addition to that, the ticket that we purchased was changed by Justfly***Although the dates remained the same, the flight times were changedWe were told that we would receive an updated ticket within 24-hoursThis happened at the start of SeptemberOur baby was born on Sept10th and since then we have been trying to add the baby to the ticketAt first Justfly*** said we had to keep waiting since they had not issued the new ticket with the flight changes yetThen they told us that we need to contact the airlines directly to get the updated ticketsWhen we call the airlines, they quickly told us that we have to speak to Ju
On July 8, I had the most devastating experience in booking air travelDuring my search for discount tickets to Toronto ,I came upon Just FlyThe fares seemed great compared to booking directly with the airlines so I decided to book with them.First to begin with the agent did not speak English nor understood English wellI spent approximately repeating and spelling my name.After giving her dates and destination,she did not hesitate to ask for credit card information,which I gave her.Since I would be travelling with my years old granddaughter , I asked for a breakdown in the return faresThe return fare quoted to me did not match the online faresThe agent asked me to hold for her to check the systemI sensed something was wrong and asked her to cancelShe spent some time trying to convince me not to cancelWhen I insisted she said I must cancel before midnight to receive a refundShe informed me she could not do the cancellation but would direct me to customer serviceIsaid to her," you just made the reservation for me minutes ago", this was 10pmShe left me holding on until midnight ( I wanted to beat the mn deadline),no one came on the line so I hung up and asked my husband to contact Capital One and cancel.An email was sent to me with only a one way flight whereas I assumed I had purchased a return fareEarly this morning 8/9/I called Just Fly again re cancellation and was told I must pay $When I insisted that I asked to cancel immediately after booking because there were discrepancies ,I was put on another minutes hold This agent said I would be billed $75.00.My credit card company refused to pay.For all my years of buying airline tickets , I have never had such an experienceJust Fly should be shut down
I looked at JustFly and the price was the same as on JetBlue so I stupidly figured let someone make a commission and booked the flight with JustflyThe bill came in for the flight plus an extra $I called to ask why and they do not accept calls you must email themI sent the email and was told I was charged for a "seating assignment fee"I never heard of such a thingI then asked to be told where on the site it tells me about this fee and they just don't answer
They charge fees for canceling a flight within hours of booking, even though the airline allows itthey could care less about their customersits all about making money, since they are the only company that does thatthey are dishonest and no one should use them
I purchased a ticket on Justfly as a surprise for my wife who is going home for a babyshower but I purcahsed the ticket for the wrong datesI called to change the dates and I was told that I would be charged 75$ and I said okI was then told that the difference would be around for the new flightThe person on the phone wouldnt tell me what the times were or datesI asked why the increase in cost if the flights I was viewing online were less than my original purchase amount, and he said its because he was using a different systemI asked to speak to a supervisor and he put me on hold and came back on the line and said now I would be charges 350$ for a new fee by Delta that somehow didnt exist prior to me asking to speak to a supervisorHe refused to let me speak to a supervisor and lied about him speaking to his supervisr and changed his story to having said he spoke to supportI feel like this form of extortion and misinformation on the part of Justfly is horribleTo not ha
Dear Sir/Ma’am, On August 14th, 2017, I have bought a flight ticket on JustFly website, ***/Because of schedule conflict, I tried to change my departure dateHowever, I was not able to and was informed that I could cancel the current flight and buy a new flight ticket using the travel credit, which would be issued to me after the flight cancellationWe agreed but I was asked to pay $in order for JustFly company to issue the travel creditPlease see the attached documentsAfter I paid the $fee on December 6th, 2017, I was issued travel credit in the amount of $938.97, which is less than the actual amount I paid for the ticketI then tried to buy a new ticket on JustFly website; however, the travel credit was no good for any of the flight available on their websiteI was informed that I can use the travel credit on any travel date as long as the flight ticket is purchased before the expiration date, which is August 14th On June 27th, 2018,
I booked a flight ticket and the justfly is saying that they can t change the return dayI called them and told them to call xl airways because they reached out to me and *** *** told me : "Dear Gregory , We have been trying to contact to advise them that we have authority from the head office to change the date by paying the fare difference and penalty , but we are unable to get thru to them.Please advise them to call us so that we can take care of this issue.Best regards" I told justfly to call them and without success they are so lazy and hide themself behind the xlairways " we can t do"