I went on line to book a flight for June 29thAfter my try was booked, I notice that the date was differentI immediately tried to cancel and rebook the trip but the system wanted to change me $feeI called customer service and was given the run around and was told that I would be charged the cancellation fee (more if I wait hours)This company is a scam and a cheat! I spoke to the airlines and they said the company can cancel or make changes to the flight without penalty
If I could have given them stars I would have! You just cant make this stuff up, what my experience wasBought ticket from Charlotte to Cleveland with a layover in Washington DC***) no biggy right? I have no problem with a layover with my flights reallyBUT - It is a definite biggy to arrive at my layover airport, (***) only to find out JustFLY had booked the second part of my flight from another airport (***)...an hour awayWell isnt this specialUnited wanted to charge me $to put me on another flightI guess the fact I am in a wheelchair, with COPD and trying to get home to a family member just out of colon cancer surgery, (crying) helped United put me on a staflight hours laterTHANK YOU UnitedJust Fly may work for some, but I know I and my family will NEVER fly with them !! Nameste' all
Just FLy has an Extended Cancellation Policy which according to their advertisement when you go to buy a ticket, is that you spend an additional dollars in order to cancel the flight with a full refund up to hours of the flightWhen we went to cancel the flight however, they told us that the Extended Cancellation Policy was only applicable for the first hours after a flight was purchasedTherefore, we lost all of the money that we spentWe were given an option to spend an additional dollars in order to convert the 1,dollars that we had spent to airline creditWe spent the extra dollarsUnfortunately, we were later informed that this dollars was not a conversion fee, but rather a standard cancellation fee, and there was no way that we could use the airline credit for any destination that was not departing or arriving from the original cities that we had bookedIt is my belief that advertisements of services that should have been rendered greatly infl
When looking over my flight confirmation, I noticed that my return trip was on a different day than I had bookedI had double-checked the date of departure and return before I bought the ticket, and taken a screenshot of the date and timesI immediately called JustFly to report the mistake and have it rectifiedI calmly explained that there was an error in booking the flight (I had selected the correct date, but the ticket reflected the day after)After twenty minutes of being placed on hold, I was informed that the mistake was mine (it was not) and that I could have my trip refunded free of chargeI then explained that this did not rectify the mistake the company madeAfter thirty more minutes of being passed to a "supervisor" ***, then being interrupted more than fifteen times, being treated unprofessionally, and hearing laughter in the background, I was fed upBoth representatives of this company were rude and demeaningIn addition, I had to request more than four times for her to tell me the cancellation confirmation numberI will never again use this service and will be sure to inform everyone I can that this company has disgraceful customer service practicesI am usually one who values customer service representatives and the work they do and I strive to treat everyone with kindness and respectAs such, I feel utterly violated by this experience of such disrespectI am very disappointed in the way I was treated and will never be a paying customer to JustFly again
This is regarding two travel insurance policies that I purchased from CSA through JustFlyPhone *** *** *** Spoke with Jed at JustflySpoke with Dean at CSA Phone* *** *** ***CSA is the travel insurance provider that Justfly works withI asked the CSA Agent, Dean, to grant me a waiver and refund due to the fact that my travel dates are still over a month away from nowHe advised me to send an email to their exception team which I did on March 20, I have not received a response from themMany travel insurance providers allow you to cancel days before the start of your travelI am over a month away from my travel and have not claimed any amount against my policyI should be allowed to cancel this insurance policy because my travel agent was able to find a competitive rateJustfly is charging me $for coverage for May 13, and an additional charge of $for travel on April and 28, Chubb Travel on the other hand is charging only $for the e
I booked airline tickets with justfly.comfor my once in a lifetime vacation to Alaska with my family BIG MISTAKE! After paying the nonrefundable fare, the company changed our flights to include a hour layover which basically excluded of my family members from going Then they told me they would only refund the outgoing flight, because they initiated the changeI informed them that if they could not go, then they could not returnI stayed on the line around hours explaining this to them Then after they sent me confirmation, we were returning from Alaska , at the airport returning home we find out they have cancelled our return flights After staying on the phone at the airport with them for over hours total, on frequent long holds, they got us other flights, but made us pay for them up front and said they would refund the cancelled ones in 6-weeks ( the flights they cancelled) We were at their mercy Pay or be stranded in Canada unable to return home in a timely manner This just happen a day ago, so I guess I'll see if I ever get my money backI won't hold my breath Please beware of this "company" Thank-you
The website featured prominently "Free hour cancellation" and when I hovered over that it stated "you can choose to cancel your booking within hours for free, no questions asked!" I attempted to cancel within hours and was charged a $dollar feeThis seems to be a clear case of advertisingThey told me I needed to purchase a cancellation protection policy which seems to directly contradict the fact that it was free
Holy crap! What a scam site! I spent HOURS trying to correct an unauthorized cancellation of a flight I spoke with multiple agents, none of whom had the same answers for my issues Apparently their computer system doesn't give the same answers to all of their agents Don't get sucked in by the apparently cheap airfares They are NOT worth the time and effort you will waste trying to deal with their screw-ups I will NEVER use this website again
Do not under any circumstances book a flight with Just Fly***Trying to get through to their customer service is firstly, almost impossibleAnd if you do, the wait they put you through is like a jail sentenceThey never ever look into anything they say they’re going to look intoI had requests to look into phone calls with employees names and ID numbers and nothingEvery time I called there was a convenient “no update” into what I was looking forIt was pure insanityThey agents are rude, rehearsed, and unhelpfulThey made me chase them around for months with no help and ignored the medical issues we were having that rendered us unable to take our trip
I purchased several international tickets with JustflyTwo of the child passengers were unable to fly so we canceled tjier tickets, which were refundableI was advised there would be a $cancellatiin fee but was never informed of a second $feeThis was definitely a hidsen feeEach ticket was purchased at $and when cancelled I was charged $automatically within minutes of the cancellation per ticket, so a total of $ on my original form of paymentThis in itself caused me an issue being the money was not in my bank account and cause my account tongo negativeNo one informed me that the $would be charged right away, in fact the way the agent explained it I would be decduted from the ticket amount ( $)I contacted justfly once again to get an explanation of the charges and this is when they explained the $was charged upfront and that I will be refunfed $per ticket because there is anotger $charge from the airline that will be deducted from the $
I purchased round trip airfare for my husband and I to travel round trip from Washington DC to Okinawa, Japan and backMy return flight from Los Angeles to DC was canceled and I was told they could not re-book me on another flight, only offer a refundThey would then not provide a full refundThis issue has been on-going since October with me having to contact the company every hours to find a resolution
Purchased plane tickets from ***Had to cancel a flight from Palm Springs to Seattle for myself, my wife and our daughter as the date was incorrectThey said I would have to rebook a new flight and they would issue a credit for the flight that was cancelledSo now I have $in travel credit sitting in my accountWhen I went to use it, they told me I couldn't rebook a new flight with them, I would have to use the credit through DeltaI called Delta and they said they need the voucher number associated with the cancelled flightI called JustFly back to get the voucher number and they keep giving me the number to a flight not associated with the cancelled flightThen they tell me the credit is with DeltaI've called JustFly multiple times and been on hold somewhere around 10+ hours this week, only to keep getting hung up on by inept agents who keep reassuring me they will contact Delta and speak to them directly and to please hold...and then they keep hanging up on me
I contacted Justfly to book reservations on a flight to Cape Town from New York and from Johannesburg to New YorkDeparting on December 24, and returning on January 13, The company in booking the flight spelled our last name incorrectly as POLIMIt should have been POLINAfter numerous phone calls, emails and iPhone picture of my passbook pages the company refuses to make the change unless compensation of $is madeI did not receive an email confirming the flight detailsOnly after receiving information on May 1, did I note the error and tried to resolve the problemThis company informs the user on their webpage that corrections can be made but in fact it cannotI have viewed many complaints with this company but this company has not changed their practice of not providing customers the service they should receive
I have booked a flight with JustFly for about $There website was very misleading when it comes to cancel the flightIt was shown to me that my total flight cost was $539, cancellation fee is $300, and then an amount of around $in parenthesis, so I assumed that that will be my travel creditBut no, they charged me another $and gave me $travel credit that I can use for later for only the same flight destinations that I have booked beforeWhat's more rip off is that when you search for booking another flight with your travel credit on their website, the prices are at least $200/person more than the prices on different website or the airline websiteI have called them to undo my cancellation after I saw that I was charged $and was not deducted from my travel credit, which happened only 15mins ago, and they can't undo itThey also can't give me $travel credit, they have to charge an additional $to get me $travel creditI asked why and they cannot answe
To whom it may concern, My name is *** *** and my husband dad purchased tickets over the phone with an agent on Jan20th He bought tickets for my family from Chicago (ORD) to PodgoricaWe have a stop in Instanbul and then from there we go to PodgoricaOur flight is scheduled for August 3rd The airline we are using is Turkish Airlines and the booking agency is Justfly***My husband purchased these tickets over the phone with an agentThe issue that we have is none of my family has middle names but instead of just leaving the middle name space blank on the ticket, the agent instead put down "NO" for all of our middle namesI first called regarding this issue on June 13th I have been going back and forth with Justfly*** and talking to different representatives on the phone and also emailing as well since thenI have called numerous times to be put on hold for hours and to be told conflicting information by different representativesThey first said t
Their website advertised free hour cancellation policyWhen we had to cancel the flight due to and issue with the time we were advised we should have read the fine print...we have been charged $for the cancellation and we will never use this service againI called today about our $taken out of our checking account for this flight and was advised to call back after September 8th if we haven't received itThey also informed me they had removed the hour cancellation policy from their website
Terrible experience We requested one date to fly out Their web site came back with a slightly different date In tiny green print on a green background they say the date is different than requested because the rate is slightly better We did not want an alternate date but did not notice their tiny, obscure alert When we got the confirmation we immediately called justfly They said they can not change or cancel the incorrect flight without a canellation fee of $
We will NEVER DEAL WITH JUSTFLY AGAIN, EVERCustomer service was AWFULAVOID AT ALL COSTSThey were BEYOND INCAPABALE and offered us ZERO HELP when we had an emergency issue with our trip and had to change just one flight on our itineraryOne would think this would be an quick/easy fixHowever, it was notTheir initial reaction was that we had to deal directly with the airline, which we then contactedThe airline then informed us because we booked thru JustFly we had to work with themThis back and forth happened FOUR TIMES in the end solving NOTHINGWe were passed back and forth all morning until changing was too lateWe lost all our flights in the itinerary due to missing the first, a good amount of money, and were charged by JustFly for cancelling on top of itUpon our final call to the airline, they informed us had we called earlier, we could have switched easilyThis of course was too late as we were wasting our time dealing with incompetent employees of JustFly and the airline who continued to pass us back and forth and refused to, or just were incapable of, helping usTheir attitude towards us was basically repeating their boilerplate statements rather than listening to what we needed help with, basically saying to us "too bad!" and then charging us a cancellation feeZERO STARS
My wife purchased flights to West Palm Beach for a vacation coming up in JanuaryThe ticket value was about $My wife suddenly passed away from a massive heart attack on November 3, I called justfly.com to see about cancelling the tickets because of her death, and that I would no longer be taking that vacation because of the sudden loss of my wifeThey said there would be a fee for cancelling, but mentioned that with proof they "might" approve at least cancelling the tickets without the charge and either credit me or refund meI did a lot of leg work to send in what they asked forSo I sent in proof via email to the address they provided, for review, and was told to call back in 48-hoursI called back within that time frame, and was told that there would be no refund, no credit to us, and that I would lose all $for cancelling the tickets regardless of deathAll the money we paid for these tickets would be goneThe charges are literally the same price as wh
I bought a flight ticket in the first hours found out I could not make the flight so I went online to cancel was instructed to email the airline thenI did so so the airline said since it was bought through justfly I would have to deal with them? They would not refund because not in the first hours but I explained they suggested I cancel the flight and they would hold the funds as travel creditI originally $but only was given and charged $then a week later I tried to book a flight using the travel credit unable to do so for $ticket They wanted to charge $doubling the original ticket price to use the travel creditThis is immorally and business mistake and wrongThe Revdex.com should investigate and react with a class action lawsuit and force these business practices from happening
I went on line to book a flight for June 29thAfter my try was booked, I notice that the date was differentI immediately tried to cancel and rebook the trip but the system wanted to change me $feeI called customer service and was given the run around and was told that I would be charged the cancellation fee (more if I wait hours)This company is a scam and a cheat! I spoke to the airlines and they said the company can cancel or make changes to the flight without penalty
If I could have given them stars I would have! You just cant make this stuff up, what my experience wasBought ticket from Charlotte to Cleveland with a layover in Washington DC***) no biggy right? I have no problem with a layover with my flights reallyBUT - It is a definite biggy to arrive at my layover airport, (***) only to find out JustFLY had booked the second part of my flight from another airport (***)...an hour awayWell isnt this specialUnited wanted to charge me $to put me on another flightI guess the fact I am in a wheelchair, with COPD and trying to get home to a family member just out of colon cancer surgery, (crying) helped United put me on a staflight hours laterTHANK YOU UnitedJust Fly may work for some, but I know I and my family will NEVER fly with them !! Nameste' all
Just FLy has an Extended Cancellation Policy which according to their advertisement when you go to buy a ticket, is that you spend an additional dollars in order to cancel the flight with a full refund up to hours of the flightWhen we went to cancel the flight however, they told us that the Extended Cancellation Policy was only applicable for the first hours after a flight was purchasedTherefore, we lost all of the money that we spentWe were given an option to spend an additional dollars in order to convert the 1,dollars that we had spent to airline creditWe spent the extra dollarsUnfortunately, we were later informed that this dollars was not a conversion fee, but rather a standard cancellation fee, and there was no way that we could use the airline credit for any destination that was not departing or arriving from the original cities that we had bookedIt is my belief that advertisements of services that should have been rendered greatly infl
When looking over my flight confirmation, I noticed that my return trip was on a different day than I had bookedI had double-checked the date of departure and return before I bought the ticket, and taken a screenshot of the date and timesI immediately called JustFly to report the mistake and have it rectifiedI calmly explained that there was an error in booking the flight (I had selected the correct date, but the ticket reflected the day after)After twenty minutes of being placed on hold, I was informed that the mistake was mine (it was not) and that I could have my trip refunded free of chargeI then explained that this did not rectify the mistake the company madeAfter thirty more minutes of being passed to a "supervisor" ***, then being interrupted more than fifteen times, being treated unprofessionally, and hearing laughter in the background, I was fed upBoth representatives of this company were rude and demeaningIn addition, I had to request more than four times for her to tell me the cancellation confirmation numberI will never again use this service and will be sure to inform everyone I can that this company has disgraceful customer service practicesI am usually one who values customer service representatives and the work they do and I strive to treat everyone with kindness and respectAs such, I feel utterly violated by this experience of such disrespectI am very disappointed in the way I was treated and will never be a paying customer to JustFly again
This is regarding two travel insurance policies that I purchased from CSA through JustFlyPhone *** *** *** Spoke with Jed at JustflySpoke with Dean at CSA Phone* *** *** ***CSA is the travel insurance provider that Justfly works withI asked the CSA Agent, Dean, to grant me a waiver and refund due to the fact that my travel dates are still over a month away from nowHe advised me to send an email to their exception team which I did on March 20, I have not received a response from themMany travel insurance providers allow you to cancel days before the start of your travelI am over a month away from my travel and have not claimed any amount against my policyI should be allowed to cancel this insurance policy because my travel agent was able to find a competitive rateJustfly is charging me $for coverage for May 13, and an additional charge of $for travel on April and 28, Chubb Travel on the other hand is charging only $for the e
I booked airline tickets with justfly.comfor my once in a lifetime vacation to Alaska with my family BIG MISTAKE! After paying the nonrefundable fare, the company changed our flights to include a hour layover which basically excluded of my family members from going Then they told me they would only refund the outgoing flight, because they initiated the changeI informed them that if they could not go, then they could not returnI stayed on the line around hours explaining this to them Then after they sent me confirmation, we were returning from Alaska , at the airport returning home we find out they have cancelled our return flights After staying on the phone at the airport with them for over hours total, on frequent long holds, they got us other flights, but made us pay for them up front and said they would refund the cancelled ones in 6-weeks ( the flights they cancelled) We were at their mercy Pay or be stranded in Canada unable to return home in a timely manner This just happen a day ago, so I guess I'll see if I ever get my money backI won't hold my breath Please beware of this "company" Thank-you
The website featured prominently "Free hour cancellation" and when I hovered over that it stated "you can choose to cancel your booking within hours for free, no questions asked!" I attempted to cancel within hours and was charged a $dollar feeThis seems to be a clear case of advertisingThey told me I needed to purchase a cancellation protection policy which seems to directly contradict the fact that it was free
Holy crap! What a scam site! I spent HOURS trying to correct an unauthorized cancellation of a flight I spoke with multiple agents, none of whom had the same answers for my issues Apparently their computer system doesn't give the same answers to all of their agents Don't get sucked in by the apparently cheap airfares They are NOT worth the time and effort you will waste trying to deal with their screw-ups I will NEVER use this website again
Do not under any circumstances book a flight with Just Fly***Trying to get through to their customer service is firstly, almost impossibleAnd if you do, the wait they put you through is like a jail sentenceThey never ever look into anything they say they’re going to look intoI had requests to look into phone calls with employees names and ID numbers and nothingEvery time I called there was a convenient “no update” into what I was looking forIt was pure insanityThey agents are rude, rehearsed, and unhelpfulThey made me chase them around for months with no help and ignored the medical issues we were having that rendered us unable to take our trip
I purchased several international tickets with JustflyTwo of the child passengers were unable to fly so we canceled tjier tickets, which were refundableI was advised there would be a $cancellatiin fee but was never informed of a second $feeThis was definitely a hidsen feeEach ticket was purchased at $and when cancelled I was charged $automatically within minutes of the cancellation per ticket, so a total of $ on my original form of paymentThis in itself caused me an issue being the money was not in my bank account and cause my account tongo negativeNo one informed me that the $would be charged right away, in fact the way the agent explained it I would be decduted from the ticket amount ( $)I contacted justfly once again to get an explanation of the charges and this is when they explained the $was charged upfront and that I will be refunfed $per ticket because there is anotger $charge from the airline that will be deducted from the $
I purchased round trip airfare for my husband and I to travel round trip from Washington DC to Okinawa, Japan and backMy return flight from Los Angeles to DC was canceled and I was told they could not re-book me on another flight, only offer a refundThey would then not provide a full refundThis issue has been on-going since October with me having to contact the company every hours to find a resolution
Purchased plane tickets from ***Had to cancel a flight from Palm Springs to Seattle for myself, my wife and our daughter as the date was incorrectThey said I would have to rebook a new flight and they would issue a credit for the flight that was cancelledSo now I have $in travel credit sitting in my accountWhen I went to use it, they told me I couldn't rebook a new flight with them, I would have to use the credit through DeltaI called Delta and they said they need the voucher number associated with the cancelled flightI called JustFly back to get the voucher number and they keep giving me the number to a flight not associated with the cancelled flightThen they tell me the credit is with DeltaI've called JustFly multiple times and been on hold somewhere around 10+ hours this week, only to keep getting hung up on by inept agents who keep reassuring me they will contact Delta and speak to them directly and to please hold...and then they keep hanging up on me
I contacted Justfly to book reservations on a flight to Cape Town from New York and from Johannesburg to New YorkDeparting on December 24, and returning on January 13, The company in booking the flight spelled our last name incorrectly as POLIMIt should have been POLINAfter numerous phone calls, emails and iPhone picture of my passbook pages the company refuses to make the change unless compensation of $is madeI did not receive an email confirming the flight detailsOnly after receiving information on May 1, did I note the error and tried to resolve the problemThis company informs the user on their webpage that corrections can be made but in fact it cannotI have viewed many complaints with this company but this company has not changed their practice of not providing customers the service they should receive
I have booked a flight with JustFly for about $There website was very misleading when it comes to cancel the flightIt was shown to me that my total flight cost was $539, cancellation fee is $300, and then an amount of around $in parenthesis, so I assumed that that will be my travel creditBut no, they charged me another $and gave me $travel credit that I can use for later for only the same flight destinations that I have booked beforeWhat's more rip off is that when you search for booking another flight with your travel credit on their website, the prices are at least $200/person more than the prices on different website or the airline websiteI have called them to undo my cancellation after I saw that I was charged $and was not deducted from my travel credit, which happened only 15mins ago, and they can't undo itThey also can't give me $travel credit, they have to charge an additional $to get me $travel creditI asked why and they cannot answe
To whom it may concern, My name is *** *** and my husband dad purchased tickets over the phone with an agent on Jan20th He bought tickets for my family from Chicago (ORD) to PodgoricaWe have a stop in Instanbul and then from there we go to PodgoricaOur flight is scheduled for August 3rd The airline we are using is Turkish Airlines and the booking agency is Justfly***My husband purchased these tickets over the phone with an agentThe issue that we have is none of my family has middle names but instead of just leaving the middle name space blank on the ticket, the agent instead put down "NO" for all of our middle namesI first called regarding this issue on June 13th I have been going back and forth with Justfly*** and talking to different representatives on the phone and also emailing as well since thenI have called numerous times to be put on hold for hours and to be told conflicting information by different representativesThey first said t
Their website advertised free hour cancellation policyWhen we had to cancel the flight due to and issue with the time we were advised we should have read the fine print...we have been charged $for the cancellation and we will never use this service againI called today about our $taken out of our checking account for this flight and was advised to call back after September 8th if we haven't received itThey also informed me they had removed the hour cancellation policy from their website
Terrible experience We requested one date to fly out Their web site came back with a slightly different date In tiny green print on a green background they say the date is different than requested because the rate is slightly better We did not want an alternate date but did not notice their tiny, obscure alert When we got the confirmation we immediately called justfly They said they can not change or cancel the incorrect flight without a canellation fee of $
We will NEVER DEAL WITH JUSTFLY AGAIN, EVERCustomer service was AWFULAVOID AT ALL COSTSThey were BEYOND INCAPABALE and offered us ZERO HELP when we had an emergency issue with our trip and had to change just one flight on our itineraryOne would think this would be an quick/easy fixHowever, it was notTheir initial reaction was that we had to deal directly with the airline, which we then contactedThe airline then informed us because we booked thru JustFly we had to work with themThis back and forth happened FOUR TIMES in the end solving NOTHINGWe were passed back and forth all morning until changing was too lateWe lost all our flights in the itinerary due to missing the first, a good amount of money, and were charged by JustFly for cancelling on top of itUpon our final call to the airline, they informed us had we called earlier, we could have switched easilyThis of course was too late as we were wasting our time dealing with incompetent employees of JustFly and the airline who continued to pass us back and forth and refused to, or just were incapable of, helping usTheir attitude towards us was basically repeating their boilerplate statements rather than listening to what we needed help with, basically saying to us "too bad!" and then charging us a cancellation feeZERO STARS
My wife purchased flights to West Palm Beach for a vacation coming up in JanuaryThe ticket value was about $My wife suddenly passed away from a massive heart attack on November 3, I called justfly.com to see about cancelling the tickets because of her death, and that I would no longer be taking that vacation because of the sudden loss of my wifeThey said there would be a fee for cancelling, but mentioned that with proof they "might" approve at least cancelling the tickets without the charge and either credit me or refund meI did a lot of leg work to send in what they asked forSo I sent in proof via email to the address they provided, for review, and was told to call back in 48-hoursI called back within that time frame, and was told that there would be no refund, no credit to us, and that I would lose all $for cancelling the tickets regardless of deathAll the money we paid for these tickets would be goneThe charges are literally the same price as wh
I bought a flight ticket in the first hours found out I could not make the flight so I went online to cancel was instructed to email the airline thenI did so so the airline said since it was bought through justfly I would have to deal with them? They would not refund because not in the first hours but I explained they suggested I cancel the flight and they would hold the funds as travel creditI originally $but only was given and charged $then a week later I tried to book a flight using the travel credit unable to do so for $ticket They wanted to charge $doubling the original ticket price to use the travel creditThis is immorally and business mistake and wrongThe Revdex.com should investigate and react with a class action lawsuit and force these business practices from happening