I booked a flight with justfly in march for travel in october 6th,I received a phone call by justly days before traveling that my flight has been cancelledI asked for my refund back and they said that I have to call the dynamic airline for my refundNow I did not book my flight directly with dynamic I booked it with justfly, why do I have to call the airline when my statement clearly state I paid justflyI have called dynamic airline several times but there phone numbered email address is no longer workingI called justly several times and all they keep telling me is call the airlineHow can I call the airline if there is no contact information to call themWhy do I have to call the airline? is that not justfly responsibility as I did business with them, I booked my flight with justlyAre they not responsible for my refund? Please help meI don't know what else to do to get my refund backMy name is Ryan Sarwan and the confirmation/booking *** Thank
I purchased some airplane tickets from justflyI had to change the dates days later and was told that if I paid dollars I would receive a credit, I did and then found out from American Airlines there was a cancelation fee, Justfly then told me to rebook I would be charged an additional dollarsthey totally mislead me to where I paid cancelation fees, For one with little money who wanted to see his older sister who had a recent heart surgery, this is unkind and wrong!
I booked flights through skiplagged*** which directed me to justfly***I was so excited thinking I found the best price for my flight home! However, the next day unnoticed an extra charge for $(twice because I booked flights)I checked with my invoice and noiticed I had been charged for the "extended cancellation fee, which I had never selectedI called the company and spoke with two representatives who refused to refund this amountI then asked if I could use the cancellation fee which I had been charged for to cancel my flight, but hey informed me that wasn't allowed eitherThis is a total scamI did not select the option to purchase the extended cancellation, and would like to be refunded and cancel my reservation
I purchased flight tickets through the Justfly website and felt as if I had received a wonderful dealMy plans then changed and I was given a "credit" by Justfly customer service as long as I used my "credit" within one year of the original flight dateI then attempted to use my "credit" a couple of weeks ago and found that due to the fees, using this credit actually increases the cost of your ticket..not much of a credit thenI called then (3) times in the same morning and once I explained my situation, I was mysteriously cut offI could understand this occurring once and possibly twice, but three times seems more systemic that a faulty telephone systemI paid $for these flights which was essentially stolen by Jusrfly which I don't appreciateTheir business practices appear to be dishonest and I would steer clear of this company
I booked an airline ticket for a trip from rutland vt to boston maMy flight home on april 4th got cancelled due to the weather so I rented a car to drive homeI was told my ticket would be refundedI was told that the airline would have to release the funds to just fly before they would refund meI then called the airline and they confirmed that the refund was released and just fly could pay me backIt is now august and I still have not received a refundI just got off the phone with them and they said I would just have to call back in 24-hours for an update
This place is terrible and it is a massive scamI had to make changes to a flight and in total spent more than hours on the phone (80% of that time was spent on hold)I spoke to one person about the steps I would need to take to make the change and they gave me the informationI wrote it down and hung up to work out a few details but when I called back the person I spoke to this time gave me a completely different process with different informationSo going off of that information I hung up to work out some details and called backShockingly, I spoke to someone different who also told me something entirely differentAt this point, we decided we wanted to cancel our flights - call it a bad gut feeling but after dealing with this company we weren't comfortable leaving our travel arrangements to themSo I tried to cancel and was told about a cancellation policy that was completely different from the policy we read about when we booked our ticketsI was livid and asked to speak with the managerThe employee had a terrible attitude and told me that there wasn't a manager in the office at the moment - which I found hard to believeI said something like "so you're telling me there is not one manager or supervisor in the office who can help me right now? I find that very hard to believe." She immediately corrected herself and said "well there is one manager but they are the only manager here and are very busy so you will wait a long time to talk to them." I told her that was fine and to put me throughShe said okay very abruptly and supposedly put us through to the manager's queueBased on her reaction though I have a feeling that she just put us on hold and left us there because she didn't want us talking to a mangerWe were on hold for at least an hour before I finally decided to try somethingI had my friend stay on that phone and wait on hold while I called in again from a new phoneI was hoping to speak to someone different and immediately ask to speak directly with a manager - rather than go through the whole ordeal for the 6th time that dayThe guy who answered the phone this time was different and when I asked to speak to a manager he insisted on trying to help me firstI told him "no thank you, I've spoken to at least other people in your position already and I'm getting mixed messages, confusing answers and have gotten absolutely nowhereI need to speak with a manager." He told me that he'd put me through but that there would be a little bit of a wait (of course) so I told him that was fineI was on hold for about 15-minutes before the manager answered my second callThe original phone call I was on (the phone my friend was now waiting on hold for over an hour and a half to speak to the manager) was still on holdWhich seemed very strangeYou would think that if she had been on hold for an hour and a half and I had only been waiting for minutes the manager would have answered her call firstBut he didn'tWhich made me pretty sure that I was right in guessing that the girl I'd spoken to earlier had never actually put our call through to the managerFINALLY, after about hours I was speaking to a managerHe was not extremely helpful either but at least had the authority to make something happenI explained that we wanted to cancel our flightIt took some discussion and some explanation about our experience with their company so far but he finally got to the point where he agreed to help usHe said that he would cancel it and explained what money we would get backHe said that it would take 6-weeks for the refund to come throughWe had read on the Revdex.com website that they are very sketchy with refunds so I asked him to send me an email confirmation for each flight that was cancelledHe said that it would come through in 3-minutesI told him that wasn't acceptable and that I wasn't hanging up with him until I had an email in my inbox for both tickets that were cancelledThen things got weirdHe said "well our email isn't working right now so I can't send any emails out."
At this point I was extremely frustrated so I said something like "oh well how convenient for you." I told him that I wasn't hanging up until I had an email so he needed to figure something out because I didn't trust their companySuddenly he said "oh, the email is working again." ShockerHe ended up sending me an email with the cancellation but it had the WRONG CONFIRMATION NUMBERI think he was hoping I wouldn't notice but I learned not to trust this company about hours earlier so I was scrutinizing itWhen I pointed that out he said "oh, my mistake." He corrected them and send them to me againI scrutinized the email to make sure everything was rightHe reiterated that it would take 6-weeks for the refund to hit but I told him that since I had it in writing, that was okayI would follow up in weeks if I didn't have it by thenShockingly, the refund did drop about weeks after all of this happenedAnd it was for the right amountWe gave them hell so I'm sure that had something to do with itOverall, this was a terrible experience and I'm so glad that we didn't use the travel arrangements they made for usI've heard horror storiesI wish I had done more research before but I know better nowWe ended up getting a better flight deal going directly through an airline after this and had a great tripI will never use Just Fly or recommend it to anyoneIn fact, I will always strongly warn against it
Purchased airline tickets on line July 19, round trip, FIRST CLASS, Pittsburgh, Pa to Honolulu, HiFor me and my year old motherOctober 25, I received on email from JustFly informing me there is a problem with tickets I purchased and haveEven though I have the tickets the airline changed them and now I have to get different flightsTHIS IS LIE NUMBER ONEAfter an hour being on hold with JustFly I am told I can no longer fly out on the day I wanted that it has to either to a day before or day afterChoose day before now I have to attempt to get hotel room for me and my year old motherAsked several times FIRST CLASS CORRECT? Yes they are first class ticketsLIE NUMBER TWOCalled Delta Airlines, which is what I should of done to begin withWas told that the 'New" tickets were in the back of the cabin NOT FIRST CLASSAlso told that the airline doesn't take seats awayNow I am at the end of the bridge because I was NOT going to call JustFly to be lied to a thi
I received an email saying to call them "time sensitive issue"I did, the man on the other line didn't know what it was aboutHe said he had to read it and see what the problem wasI got put on hold for minutes until I finally gave upI called back, admittedly upset, and the second man said that one (or maybe both) of my flights had been changedI said I was worried about the airlines' reliability when I booked it and this just confirmed itI said I preferred a full refund backThis second man said, I couldn't get one because the changes were made weren't big changesI said, I don't think it's right that they can change flights on me without talking to me first (mind you there is plenty of time, our flight is in November and we booked them in August)I feel that as a consumer I should have the right to be a part of these changes (which to this date, I'm not sure what they are! When I'm leaving or getting in!) He just said that the airlines policy doesn't allow for itI hav
Never in all my life have I ever been treated so poorly by a company, the complete disregard for paying customers has left me with nothing but negative feelings towards justflyI'm I purchased round trip tickets for December 9, , traveling to Mexico total cost was $1,not including the additional insurance I purchased There was a family emergency , and we could not make the trip Upon cancelling my flight I was informed they would not be able to reimburse my purchase , but instead offered to give me a travel credit on my account In March of I called to book a flight to New York and there I was informed that I could not use my credit because it had to be used towards the same destination as the original reservation , this, I could not believe , no other company to my knowledge does such a thing , they told me my credit was valid until December 9th I called yesterday evening to book a reservation to Morelia , which is the same city as the original flight , and
Justfly.*** showed me an incorrect flight arrival date on their booking confirmation pageNo one from the company notified me of the mix upWhen I discovered it myself and called to ask them to change the flight, they refused to take responsibility of their mistake and quoted me a fee of over $to change the flight (which is more than half of what I paid for the ticket)The call representative was rude, unprofessional, and argumentativeIt was a horrible experience
Terrible travel agencyI was to fly to Bangkok through Taiwan on July 9th, 2018, on a ticket purchased through Justfly (with Eva Airlines)My Justfly booking number is ***However, due to weather problems (a typhoon), my ticket was cancelledEva Airlines got me on a flight for the next day (July 10th) from SFO to Bangkok, but when I asked about my flight from Taipei to Bangkok, the airline told me that I had to speak with my travel agentI then called JustflyI spent nearly hours on the phone with various Justfly agents, including a supervisor named "***" (or "***", something close to this)I initially spoke with two agents, and both times I lost the connection (I do not have connection problems with any other person from the location where I made this call, only Justfly), both times I asked the agent to call me back if disconnected (since I had to wait minutes on hold the first time, and minutes the second), and both times the agent failed to call me back-even though they had my phone number*** (the supervisor) later told me that one of the agents did try to reach me, and left this note in his daily notesHowever, my phone showed no account of his call, and certainly not a voicemail proving that he calledIt is not enough for an agent to simply leave a note in his records, the agent must actually call me such that my phone rings, and I then have an opportunity to answerIf the agent had entered my number and pressed "call," but the phone did not ring, then this does not constitute a "call." This is basic common senseNo such call cameCompletely unprofessional, inconsiderate, and unacceptableI thought that this might just be a problem with just the one agentHowever, I learned that this is a much bigger problem at Justfly.*** When I called back (late morning, Pacific Standard Time, USA), I asked to speak with a supervisorThe representative (***) finally got me on the phone with the supervisor, ***After being on the phone with *** for two hours, explaining to *** that I simply wanted to make sure that I had a seat on a flight from Taipei to Bangkok for July 11th evening, the best that he could do was to get me on a waitlist for this routeHowever, as I explained to ***, I had spoken earlier in the day with Eva Airlines, which said that I could get on a Thai Airways flight (leaving Taipei at 8:pm, arriving BKK 10:pm) under "class Q," and that Justfly merely needed to provide this information to Eva AirlinesBut when *** supposedly related this information to Eva Airlines, he came back to tell me that I had only two options: Accept a refund for my ticket (which would have required me to spend an additional $to get a new flight through which I could arrive to BKK by on July 11th), or Put my name on a wait list (which at that point would have been very long)I told *** that this was very inconsiderate of Justfly, especially since I had called over three hours earlier (and would have been much higher up the wait list if the agent had properly handled my case)I told *** that there must be a problem here, and there must be a better option for meHe said that there was notAfter this, I then called back Eva AirlinesThey answered relatively quickly, and gave me a confirmed seat for the Taipei-BKK flight, with the same travel time as I mentioned aboveThey told me that they knew nothing about any kind of waitlist, and that they never said this to *** at Justfly.com Eva Airlines then guaranteed me a seat for the 8:pm departure from Taipei on July 11th, without any chargesInterestingly, they also told me that Justfly is extremely difficult to deal with due to general incompetence and lack of care for their customersI made a complaint with Justly and asked for a small monetary compensationSo far no replyI will remove or update this post if there is a reply
I wanted to book a round trip flight for myself from Chicago to Guangzhou China and the ticket for me, through Just Fly, was about $1, I had to wait for my wife, who is currently in China, to get back with me before I booked the flight I found out hours later from my wife that I could then book the flight and that everything was good to go with her When I went to book the original flight through Just Fly, the price went up an extra $to $1,total for the round trip flightsOk, so I had to eat $for waiting to book hours later My mistake I also purchased the cancellation policy on this round trip flightAbout weeks later, there was a change in plans in China so I had to cancel my flight and would have to re-book later I went to cancel on line and went through all the steps and I could see a $fee from Asian Airlines and a $fee from Just Fly (which I had known about)So I am thinking $for my change of plansWhen I went to cancel on line (after going through all the steps), I was getting a download Icon for about minutes I then go off the website and tried later with the same results after a 15-minute wait This was very deceptive and gave you the feeling of a scamI then called the the *** number and talked to a broken English speaking person She said there would be the $fee, then she had to put me on hold for minutes (like she had to talk to her manager or something) and said the total charge would be $plus the $for a total of $to cancel She also said, in broken English that it would take to billing cycles for the credit to show up on my credit card I did receive an email on 4/28/that there would be a 6-week delay for the changes to show up on my credit card accountAfter thinking about how this seemed like a scam, I called the credit card company and went to cancel that credit card to eliminate any other unknown charges from who knows whereI also got to thinking that I did not have to set up an account, with Just Fly, to do this transaction with my credit card information, which seemed kind of strangeAfter all I went through with this flight booking company, I would not recommend them to anybody after all the hassles, time spent, and just a no-good feeling from the start If there is a change of plans after the hour period, it will cost you a lot of money and take 6-weeks to get some of that backIt has been since the 28th of April and I still have not received the credit card credit from Just Fly and it could be another 3-weeks before they will take care of it, if they do!
I started flying recently after a divorce because I had more freedom and happened to have found JustFlyI thought it was easy to use, hassle free, user friendly - until I needed to CHANGE my ticketThey charged me $- back in November to change my ticket AND then got the change dates wrongI made follow up calls and told them to LISTEN to the recordings of the exchanges - I am saying clearly in them the FIFTH, NOT the SIXTH, numerous timesEach follow up call to correct their mistake -- they told me 'it's being reviewed' and to 'call back'Today I called to CX my flight, I had an emergency come upI was on hold for minutes while they 'reviewed my CONTRACT and then called ALASKA to see what could be done'After minutes I was informed my ticket was NON refundable AND they can not issue a credit for another flightNot a partial credit, not ANY creditGreat $down the drainI will NEVER EVER EVER use JustFly again! Not worth this headache
This site is definitely scamy! I thought I'd found a good deal for a flightAfter I booked the flight, I called within minutes to find out if I could make a changeI was told that I was unable to make the change without paying a $dollar fee!! After that, I decided to cancel the flightThe Representative conferred with his Manager, and lowered the fee to $I explained to the Representative that I was going to share my experience with as many people as possible
I bought round-trip tickets from NYC to Toronto for July 6-When I received my email confirmation with the tickets, I saw that I was charged an additional $in change feesI did not make any modifications to my flight, however JustFly said that I changed the time of my flight and that is why they charged me these feesIn addition, they put my name (*** ***) on BOTH tickets, rendering the second set of tickets completely useless as they were supposed to be for my girlfriendThat second set of tickets had my name on it but her birthday and genderThey told us they absolutely could not do a name change on the tickets, so basically we paid full price for unusable tickets PLUS an additional $fee for something we did not doI called them within seconds of receiving the confirmation emailI spent close to hours on the phone with them, being passed from agent to agent, being placed on hold for hours at a time, being spoken to rudely and hung up on at least times
OUTRAGEOUS!! I wish I had better words to describe the cluster of problems that this company brought in my families liferight from the beginning this company kept charging my card account countless times changing flight packages where the prices just kept going up, and up, and upThey kept me on the phone for hours, and hours at a time, called me back at various hours, trying to change my travel package, and of course recharge my cardIt has made my credit card account a plain messthey continually attempted to charge service fees when it was their employees mistakes, and recharging higher prices on the same thing several timesIt was a pattern that just kept repeating, and repeating, They kept calling back and saying that there was a mistake, and the previous package is no longer available for the agreed priceOver time, they took an initial flight booking of $1,to over $2,My last straw came when for the third time; I thought that we had managed to bring this expe
BIGGEST RIPOFF ARTIST OUT THEIR !! THEY TRIED TO RIP ME OFF ! IM DISPUTING THEIR FRAUDULANT TACTICS WITH MY CREDIT CARD !! IF YOU WANT TO BE RIPPED OFF THIS IS THE RIGHT COMPANY FOR YOU TO BE RIPPED OFF !!
6/24/2016- My husband, *** ***, booked two one way flights through justfly for me and him from Washington DC to Korea (leaving Washington DC to NYC on December 15, boarding a flight from NYC and arriving in Korea on Dec 16) to attend my brother's wedding8/8/2016- my husband received an email from Justfly stating to contact Asiana airlines since a change was made to our flightMy husband called Justfly (they claimed they don't have that record on their system) and they told him to call AsianaHe called Asiana and Asiana said not to worry because the only change being made is minutes difference on arrival time to a connecting flight that would not impact the ability to board our connecting flight12/15/- my husband and I arrived to the airport two hours before our scheduled 10AM jetblue flight from washington dc to nycUpon attempting to check in we were instructed by the jetblue staff that our tickets were not exchanged when the airline flight changed back in August, and
Consumer purchased a ticket using debit cardFunds where withdrawn from consumers accountWhen consumer called Justfly to confirm the flight, consumer was informed that debit cards are not acceptedOnly credit cards are acceptedThe Consumer canceled the flight and ask the money be refunded to her bank accountThe money has not been returnedThe consumer.s bank is unable to assist at this time
On, Tuesday, May 24, at 4:PM, I made roundtrip flight reservations for four with JustFly.comJustfly Booking number 012-604-We were flying from Charlotte, North Carolina to New York, NY (*** ***)We were leaving Charlotte on Thursday, June 23, The cost for each flight was $$was charged to my *** card for these ticketsReservations were cancelled on Tuesday, May 24, at 7:PMI was told that the monies would be refunded by to my *** card within ten business days; however, I received my credit card statement on June 6, and those charges were still on my billI called Justfly on June 6, I explained to the CSR I spoke with the issueShe asked that I take a picture of my bill with my phone and sent it to the verification email address she providedI did that and I asked that someone let me know that they had received my emailI did not get a responseI called the number provided on the cancellation receipt today, J
I booked a flight with justfly in march for travel in october 6th,I received a phone call by justly days before traveling that my flight has been cancelledI asked for my refund back and they said that I have to call the dynamic airline for my refundNow I did not book my flight directly with dynamic I booked it with justfly, why do I have to call the airline when my statement clearly state I paid justflyI have called dynamic airline several times but there phone numbered email address is no longer workingI called justly several times and all they keep telling me is call the airlineHow can I call the airline if there is no contact information to call themWhy do I have to call the airline? is that not justfly responsibility as I did business with them, I booked my flight with justlyAre they not responsible for my refund? Please help meI don't know what else to do to get my refund backMy name is Ryan Sarwan and the confirmation/booking *** Thank
I purchased some airplane tickets from justflyI had to change the dates days later and was told that if I paid dollars I would receive a credit, I did and then found out from American Airlines there was a cancelation fee, Justfly then told me to rebook I would be charged an additional dollarsthey totally mislead me to where I paid cancelation fees, For one with little money who wanted to see his older sister who had a recent heart surgery, this is unkind and wrong!
I booked flights through skiplagged*** which directed me to justfly***I was so excited thinking I found the best price for my flight home! However, the next day unnoticed an extra charge for $(twice because I booked flights)I checked with my invoice and noiticed I had been charged for the "extended cancellation fee, which I had never selectedI called the company and spoke with two representatives who refused to refund this amountI then asked if I could use the cancellation fee which I had been charged for to cancel my flight, but hey informed me that wasn't allowed eitherThis is a total scamI did not select the option to purchase the extended cancellation, and would like to be refunded and cancel my reservation
I purchased flight tickets through the Justfly website and felt as if I had received a wonderful dealMy plans then changed and I was given a "credit" by Justfly customer service as long as I used my "credit" within one year of the original flight dateI then attempted to use my "credit" a couple of weeks ago and found that due to the fees, using this credit actually increases the cost of your ticket..not much of a credit thenI called then (3) times in the same morning and once I explained my situation, I was mysteriously cut offI could understand this occurring once and possibly twice, but three times seems more systemic that a faulty telephone systemI paid $for these flights which was essentially stolen by Jusrfly which I don't appreciateTheir business practices appear to be dishonest and I would steer clear of this company
I booked an airline ticket for a trip from rutland vt to boston maMy flight home on april 4th got cancelled due to the weather so I rented a car to drive homeI was told my ticket would be refundedI was told that the airline would have to release the funds to just fly before they would refund meI then called the airline and they confirmed that the refund was released and just fly could pay me backIt is now august and I still have not received a refundI just got off the phone with them and they said I would just have to call back in 24-hours for an update
This place is terrible and it is a massive scamI had to make changes to a flight and in total spent more than hours on the phone (80% of that time was spent on hold)I spoke to one person about the steps I would need to take to make the change and they gave me the informationI wrote it down and hung up to work out a few details but when I called back the person I spoke to this time gave me a completely different process with different informationSo going off of that information I hung up to work out some details and called backShockingly, I spoke to someone different who also told me something entirely differentAt this point, we decided we wanted to cancel our flights - call it a bad gut feeling but after dealing with this company we weren't comfortable leaving our travel arrangements to themSo I tried to cancel and was told about a cancellation policy that was completely different from the policy we read about when we booked our ticketsI was livid and asked to speak with the managerThe employee had a terrible attitude and told me that there wasn't a manager in the office at the moment - which I found hard to believeI said something like "so you're telling me there is not one manager or supervisor in the office who can help me right now? I find that very hard to believe." She immediately corrected herself and said "well there is one manager but they are the only manager here and are very busy so you will wait a long time to talk to them." I told her that was fine and to put me throughShe said okay very abruptly and supposedly put us through to the manager's queueBased on her reaction though I have a feeling that she just put us on hold and left us there because she didn't want us talking to a mangerWe were on hold for at least an hour before I finally decided to try somethingI had my friend stay on that phone and wait on hold while I called in again from a new phoneI was hoping to speak to someone different and immediately ask to speak directly with a manager - rather than go through the whole ordeal for the 6th time that dayThe guy who answered the phone this time was different and when I asked to speak to a manager he insisted on trying to help me firstI told him "no thank you, I've spoken to at least other people in your position already and I'm getting mixed messages, confusing answers and have gotten absolutely nowhereI need to speak with a manager." He told me that he'd put me through but that there would be a little bit of a wait (of course) so I told him that was fineI was on hold for about 15-minutes before the manager answered my second callThe original phone call I was on (the phone my friend was now waiting on hold for over an hour and a half to speak to the manager) was still on holdWhich seemed very strangeYou would think that if she had been on hold for an hour and a half and I had only been waiting for minutes the manager would have answered her call firstBut he didn'tWhich made me pretty sure that I was right in guessing that the girl I'd spoken to earlier had never actually put our call through to the managerFINALLY, after about hours I was speaking to a managerHe was not extremely helpful either but at least had the authority to make something happenI explained that we wanted to cancel our flightIt took some discussion and some explanation about our experience with their company so far but he finally got to the point where he agreed to help usHe said that he would cancel it and explained what money we would get backHe said that it would take 6-weeks for the refund to come throughWe had read on the Revdex.com website that they are very sketchy with refunds so I asked him to send me an email confirmation for each flight that was cancelledHe said that it would come through in 3-minutesI told him that wasn't acceptable and that I wasn't hanging up with him until I had an email in my inbox for both tickets that were cancelledThen things got weirdHe said "well our email isn't working right now so I can't send any emails out."
At this point I was extremely frustrated so I said something like "oh well how convenient for you." I told him that I wasn't hanging up until I had an email so he needed to figure something out because I didn't trust their companySuddenly he said "oh, the email is working again." ShockerHe ended up sending me an email with the cancellation but it had the WRONG CONFIRMATION NUMBERI think he was hoping I wouldn't notice but I learned not to trust this company about hours earlier so I was scrutinizing itWhen I pointed that out he said "oh, my mistake." He corrected them and send them to me againI scrutinized the email to make sure everything was rightHe reiterated that it would take 6-weeks for the refund to hit but I told him that since I had it in writing, that was okayI would follow up in weeks if I didn't have it by thenShockingly, the refund did drop about weeks after all of this happenedAnd it was for the right amountWe gave them hell so I'm sure that had something to do with itOverall, this was a terrible experience and I'm so glad that we didn't use the travel arrangements they made for usI've heard horror storiesI wish I had done more research before but I know better nowWe ended up getting a better flight deal going directly through an airline after this and had a great tripI will never use Just Fly or recommend it to anyoneIn fact, I will always strongly warn against it
Purchased airline tickets on line July 19, round trip, FIRST CLASS, Pittsburgh, Pa to Honolulu, HiFor me and my year old motherOctober 25, I received on email from JustFly informing me there is a problem with tickets I purchased and haveEven though I have the tickets the airline changed them and now I have to get different flightsTHIS IS LIE NUMBER ONEAfter an hour being on hold with JustFly I am told I can no longer fly out on the day I wanted that it has to either to a day before or day afterChoose day before now I have to attempt to get hotel room for me and my year old motherAsked several times FIRST CLASS CORRECT? Yes they are first class ticketsLIE NUMBER TWOCalled Delta Airlines, which is what I should of done to begin withWas told that the 'New" tickets were in the back of the cabin NOT FIRST CLASSAlso told that the airline doesn't take seats awayNow I am at the end of the bridge because I was NOT going to call JustFly to be lied to a thi
I received an email saying to call them "time sensitive issue"I did, the man on the other line didn't know what it was aboutHe said he had to read it and see what the problem wasI got put on hold for minutes until I finally gave upI called back, admittedly upset, and the second man said that one (or maybe both) of my flights had been changedI said I was worried about the airlines' reliability when I booked it and this just confirmed itI said I preferred a full refund backThis second man said, I couldn't get one because the changes were made weren't big changesI said, I don't think it's right that they can change flights on me without talking to me first (mind you there is plenty of time, our flight is in November and we booked them in August)I feel that as a consumer I should have the right to be a part of these changes (which to this date, I'm not sure what they are! When I'm leaving or getting in!) He just said that the airlines policy doesn't allow for itI hav
Never in all my life have I ever been treated so poorly by a company, the complete disregard for paying customers has left me with nothing but negative feelings towards justflyI'm I purchased round trip tickets for December 9, , traveling to Mexico total cost was $1,not including the additional insurance I purchased There was a family emergency , and we could not make the trip Upon cancelling my flight I was informed they would not be able to reimburse my purchase , but instead offered to give me a travel credit on my account In March of I called to book a flight to New York and there I was informed that I could not use my credit because it had to be used towards the same destination as the original reservation , this, I could not believe , no other company to my knowledge does such a thing , they told me my credit was valid until December 9th I called yesterday evening to book a reservation to Morelia , which is the same city as the original flight , and
Justfly.*** showed me an incorrect flight arrival date on their booking confirmation pageNo one from the company notified me of the mix upWhen I discovered it myself and called to ask them to change the flight, they refused to take responsibility of their mistake and quoted me a fee of over $to change the flight (which is more than half of what I paid for the ticket)The call representative was rude, unprofessional, and argumentativeIt was a horrible experience
Terrible travel agencyI was to fly to Bangkok through Taiwan on July 9th, 2018, on a ticket purchased through Justfly (with Eva Airlines)My Justfly booking number is ***However, due to weather problems (a typhoon), my ticket was cancelledEva Airlines got me on a flight for the next day (July 10th) from SFO to Bangkok, but when I asked about my flight from Taipei to Bangkok, the airline told me that I had to speak with my travel agentI then called JustflyI spent nearly hours on the phone with various Justfly agents, including a supervisor named "***" (or "***", something close to this)I initially spoke with two agents, and both times I lost the connection (I do not have connection problems with any other person from the location where I made this call, only Justfly), both times I asked the agent to call me back if disconnected (since I had to wait minutes on hold the first time, and minutes the second), and both times the agent failed to call me back-even though they had my phone number*** (the supervisor) later told me that one of the agents did try to reach me, and left this note in his daily notesHowever, my phone showed no account of his call, and certainly not a voicemail proving that he calledIt is not enough for an agent to simply leave a note in his records, the agent must actually call me such that my phone rings, and I then have an opportunity to answerIf the agent had entered my number and pressed "call," but the phone did not ring, then this does not constitute a "call." This is basic common senseNo such call cameCompletely unprofessional, inconsiderate, and unacceptableI thought that this might just be a problem with just the one agentHowever, I learned that this is a much bigger problem at Justfly.*** When I called back (late morning, Pacific Standard Time, USA), I asked to speak with a supervisorThe representative (***) finally got me on the phone with the supervisor, ***After being on the phone with *** for two hours, explaining to *** that I simply wanted to make sure that I had a seat on a flight from Taipei to Bangkok for July 11th evening, the best that he could do was to get me on a waitlist for this routeHowever, as I explained to ***, I had spoken earlier in the day with Eva Airlines, which said that I could get on a Thai Airways flight (leaving Taipei at 8:pm, arriving BKK 10:pm) under "class Q," and that Justfly merely needed to provide this information to Eva AirlinesBut when *** supposedly related this information to Eva Airlines, he came back to tell me that I had only two options: Accept a refund for my ticket (which would have required me to spend an additional $to get a new flight through which I could arrive to BKK by on July 11th), or Put my name on a wait list (which at that point would have been very long)I told *** that this was very inconsiderate of Justfly, especially since I had called over three hours earlier (and would have been much higher up the wait list if the agent had properly handled my case)I told *** that there must be a problem here, and there must be a better option for meHe said that there was notAfter this, I then called back Eva AirlinesThey answered relatively quickly, and gave me a confirmed seat for the Taipei-BKK flight, with the same travel time as I mentioned aboveThey told me that they knew nothing about any kind of waitlist, and that they never said this to *** at Justfly.com Eva Airlines then guaranteed me a seat for the 8:pm departure from Taipei on July 11th, without any chargesInterestingly, they also told me that Justfly is extremely difficult to deal with due to general incompetence and lack of care for their customersI made a complaint with Justly and asked for a small monetary compensationSo far no replyI will remove or update this post if there is a reply
I wanted to book a round trip flight for myself from Chicago to Guangzhou China and the ticket for me, through Just Fly, was about $1, I had to wait for my wife, who is currently in China, to get back with me before I booked the flight I found out hours later from my wife that I could then book the flight and that everything was good to go with her When I went to book the original flight through Just Fly, the price went up an extra $to $1,total for the round trip flightsOk, so I had to eat $for waiting to book hours later My mistake I also purchased the cancellation policy on this round trip flightAbout weeks later, there was a change in plans in China so I had to cancel my flight and would have to re-book later I went to cancel on line and went through all the steps and I could see a $fee from Asian Airlines and a $fee from Just Fly (which I had known about)So I am thinking $for my change of plansWhen I went to cancel on line (after going through all the steps), I was getting a download Icon for about minutes I then go off the website and tried later with the same results after a 15-minute wait This was very deceptive and gave you the feeling of a scamI then called the the *** number and talked to a broken English speaking person She said there would be the $fee, then she had to put me on hold for minutes (like she had to talk to her manager or something) and said the total charge would be $plus the $for a total of $to cancel She also said, in broken English that it would take to billing cycles for the credit to show up on my credit card I did receive an email on 4/28/that there would be a 6-week delay for the changes to show up on my credit card accountAfter thinking about how this seemed like a scam, I called the credit card company and went to cancel that credit card to eliminate any other unknown charges from who knows whereI also got to thinking that I did not have to set up an account, with Just Fly, to do this transaction with my credit card information, which seemed kind of strangeAfter all I went through with this flight booking company, I would not recommend them to anybody after all the hassles, time spent, and just a no-good feeling from the start If there is a change of plans after the hour period, it will cost you a lot of money and take 6-weeks to get some of that backIt has been since the 28th of April and I still have not received the credit card credit from Just Fly and it could be another 3-weeks before they will take care of it, if they do!
I started flying recently after a divorce because I had more freedom and happened to have found JustFlyI thought it was easy to use, hassle free, user friendly - until I needed to CHANGE my ticketThey charged me $- back in November to change my ticket AND then got the change dates wrongI made follow up calls and told them to LISTEN to the recordings of the exchanges - I am saying clearly in them the FIFTH, NOT the SIXTH, numerous timesEach follow up call to correct their mistake -- they told me 'it's being reviewed' and to 'call back'Today I called to CX my flight, I had an emergency come upI was on hold for minutes while they 'reviewed my CONTRACT and then called ALASKA to see what could be done'After minutes I was informed my ticket was NON refundable AND they can not issue a credit for another flightNot a partial credit, not ANY creditGreat $down the drainI will NEVER EVER EVER use JustFly again! Not worth this headache
This site is definitely scamy! I thought I'd found a good deal for a flightAfter I booked the flight, I called within minutes to find out if I could make a changeI was told that I was unable to make the change without paying a $dollar fee!! After that, I decided to cancel the flightThe Representative conferred with his Manager, and lowered the fee to $I explained to the Representative that I was going to share my experience with as many people as possible
I bought round-trip tickets from NYC to Toronto for July 6-When I received my email confirmation with the tickets, I saw that I was charged an additional $in change feesI did not make any modifications to my flight, however JustFly said that I changed the time of my flight and that is why they charged me these feesIn addition, they put my name (*** ***) on BOTH tickets, rendering the second set of tickets completely useless as they were supposed to be for my girlfriendThat second set of tickets had my name on it but her birthday and genderThey told us they absolutely could not do a name change on the tickets, so basically we paid full price for unusable tickets PLUS an additional $fee for something we did not doI called them within seconds of receiving the confirmation emailI spent close to hours on the phone with them, being passed from agent to agent, being placed on hold for hours at a time, being spoken to rudely and hung up on at least times
OUTRAGEOUS!! I wish I had better words to describe the cluster of problems that this company brought in my families liferight from the beginning this company kept charging my card account countless times changing flight packages where the prices just kept going up, and up, and upThey kept me on the phone for hours, and hours at a time, called me back at various hours, trying to change my travel package, and of course recharge my cardIt has made my credit card account a plain messthey continually attempted to charge service fees when it was their employees mistakes, and recharging higher prices on the same thing several timesIt was a pattern that just kept repeating, and repeating, They kept calling back and saying that there was a mistake, and the previous package is no longer available for the agreed priceOver time, they took an initial flight booking of $1,to over $2,My last straw came when for the third time; I thought that we had managed to bring this expe
BIGGEST RIPOFF ARTIST OUT THEIR !! THEY TRIED TO RIP ME OFF ! IM DISPUTING THEIR FRAUDULANT TACTICS WITH MY CREDIT CARD !! IF YOU WANT TO BE RIPPED OFF THIS IS THE RIGHT COMPANY FOR YOU TO BE RIPPED OFF !!
6/24/2016- My husband, *** ***, booked two one way flights through justfly for me and him from Washington DC to Korea (leaving Washington DC to NYC on December 15, boarding a flight from NYC and arriving in Korea on Dec 16) to attend my brother's wedding8/8/2016- my husband received an email from Justfly stating to contact Asiana airlines since a change was made to our flightMy husband called Justfly (they claimed they don't have that record on their system) and they told him to call AsianaHe called Asiana and Asiana said not to worry because the only change being made is minutes difference on arrival time to a connecting flight that would not impact the ability to board our connecting flight12/15/- my husband and I arrived to the airport two hours before our scheduled 10AM jetblue flight from washington dc to nycUpon attempting to check in we were instructed by the jetblue staff that our tickets were not exchanged when the airline flight changed back in August, and
Consumer purchased a ticket using debit cardFunds where withdrawn from consumers accountWhen consumer called Justfly to confirm the flight, consumer was informed that debit cards are not acceptedOnly credit cards are acceptedThe Consumer canceled the flight and ask the money be refunded to her bank accountThe money has not been returnedThe consumer.s bank is unable to assist at this time
On, Tuesday, May 24, at 4:PM, I made roundtrip flight reservations for four with JustFly.comJustfly Booking number 012-604-We were flying from Charlotte, North Carolina to New York, NY (*** ***)We were leaving Charlotte on Thursday, June 23, The cost for each flight was $$was charged to my *** card for these ticketsReservations were cancelled on Tuesday, May 24, at 7:PMI was told that the monies would be refunded by to my *** card within ten business days; however, I received my credit card statement on June 6, and those charges were still on my billI called Justfly on June 6, I explained to the CSR I spoke with the issueShe asked that I take a picture of my bill with my phone and sent it to the verification email address she providedI did that and I asked that someone let me know that they had received my emailI did not get a responseI called the number provided on the cancellation receipt today, J