After purchasing a one-way ticket online at JustFly*** from Los Angles, CA to Munich, Germany I found that I needed to change the date of my flight from the original April 17, to August 14, I was advised by a JustFly agent over the phone that it would be cheaper to cancel my flight and rebook using credit from my first ticket with only the $cancellation rather than change the date of my flight which would cost around $On Jan 5, 2018, before cancelling my flight, I spoke to Robert at JustFly and verified there would be no fees for using my credit, that the only fee would be the cancellation of $On Jan 6, 2018, While trying to use my credit over the phone to book the flight for August I was advised it would cost $944; however, when I looked to purchase a ticket WITHOUT using my credit, prices for the same flight showed as $I spoke to a JustFly employee as well as a supervisor,***, who told me I would not be able to get the price I saw online as that was
I just got off the phone with ***I think I truly just got scammed and I will have to cancel my credit cardI called with in one hour to cancel my flight reservation and was told that it would cost me $75.00, but he would fully refund my reservation of $I was refunded $and charged $for my cancellation and never was refunded my CSA travel protection insurance fee of $which he said would be fully refundedWhile we were on the phone I checked my credit card statement and I was telling him I had two charges for $and his $fee on the statementHe would not provide any kind of email to me confirming I would receive the full refund amount and when I questioned the refund receipt of the flight and taxes and it not showing on my statement, he directed me to the web site and my account which had the $fee still showing and he kept telling me that he assured me that it was refunded and it was showing that on his screenHe could not take a snip of it and email it to me and he could not email me in writing that is was all going to be refunded and when I pressed for proof he hung up on meI would never recommend this JustFly to anyone
I contacted Justfly*** to resolve an error in a reservation I booked with themThey state I made an error on the dates when I booked a flight from Cincinnati, Ohto Orlando, FlI wanted the flight to depart 12/25/and return 1/3/The reservation has me departing on 1/3/and returning the same day 1/3/I wanted to change the departing flight date and was informed that there would be a fee of $per ticket and a difference in fair of approximately per ticketI booked two tickets meaning they wanted an additional $to change the outbound portion of my reservation, when my original total for round trip tickets was only $I spoke to a Supervisor and was basically told "Tough Luck" I understand paying a difference in ticket price, but to charge a penalty of $per ticket is absurd and unacceptable!
I purchased a flight ticket (JustFly Booking Number: ***) on 2/24/On 4/20/I contacted the company to cancel the flightI was charged $modification feeI could not understand the customer service (language issue on the other end)My understanding was I would get the refundIt is now 7/24/and the refund never cameI just want to request the refund on the service I did not usedI have contacted the company a few weeks before the actual travel dateThis is a scam!
The Justfly website is misleading with its cancellation policy It took a long call to the toll free number and several follow up calls to even receive confirmation of cancellationThe fees are unreasonableWould have never used them had I known
I purchased an air ticket from justfly.com in Feb for travel in late MarchThe flights on the ticket were changed in early March so that now I am missing a connectionThe website says connection time is -hr (negative hrs) i.etake-off is before the first flight landsNote that this is an international flight requiring transit visaI need to do some preparation before I can take this flightjustfly.com does not have a chat support systemThe only option listed on their page is phoneI called them and had to wait for hrs (yes hrs) to get a representativeShe noted my complaint and said that she will forward that to airlines and you will get an emailI never got an email or a response from them ever sinceI tried calling again but I am not able to reach their customer care nowIt goes on to wait foreverI searched for their emails on google and have mailed to ***, *** etc but no response
On July 21st, I called Justfly*** to purchase a flight that I found on their website going to Rio the following monthI decided to call versus booking online myself because this was a new company to me and I had questions about the cancellation terms due to the nature of my tripI asked the representative specifically about the policy for cancellationAlthough the customer service rep spoke horrible English, she did stated that all I would need to do was pay their termination fee that would range between $150-300, plus the cost of the airline termination fee which would be up to another $depending on the airlineI asked was there any insurance I needed to purchase and she stated no because the fees are for all flightsI asked several times was the cancellation fee all that I needed if I had to cancel for any reason and she repeated the same fees back several timesAt that point, after about an hour of back and forth to understand her, I confirmed my flight based on the fact
THE MOST TERRIBLE COMPANY I'VE EVER EXPERIENCED! I booked a flight tickets from Justfly a month agoI only booked for adults and infant which was only $However, they just charged another $without any notificationI tried to contact them over times and I didn't get any refund yetI am trying to resolve this problem by disputing to my card companyThey didn't have any explanation for the multiple chargesAlso I have to show them a proof of multiple charges because it's not on their system!!! Ridiculous!!! They never have a call back so every time, I have to call them and explain over and over to the agentI've spent so much times and energy! This is totally a fraud and I am asking for a compensationPlease do not use this website even it shows lower ticket price
Beware! I was quoted one price during booking, which still showed during checkout and was confirmed in an email received from the agency shortly after purchaseThe charges that hit my credit card were significantly higher Since those charges did not show up until well after the three-hour window of time allowed to cancel or change reservations, I appealed to the company to credit the difference Their response was that the charges were made by the airlines and were nonrefundable
In addition, the return date booked was not the one I had selected during the booking process The costs quoted to change the return to my selected date were prohibitive (about as much as the original total cost)
I booked a flight to the Bahamas for myself and a few family membersThe cost of the flight tickets was just under $1,- this included Insurance that I had purchased for each passenger just in case we need to cancel the flightsAnyhow, I got injured in an accident and suffered a broken pelvic (in two places)Can't walkThere is no way I can stay at a cottage with stairs - so I called to cancel the flightIt turns out that they charged $for cancelling the flights and advised me that there is NO GUARANTEE that the insurance claim will pay back the cost of the flight ticketsI didn't want to pay the $cancellation fee, but I was told that I could not FILE A CLAIM unless the flights were cancelled at $Plus it was AGAIN emphasized that the insurance company may not reimburse me for the flight ticketsSo altogether I may be out $2,This is unbelievable $more than if I just had kept the flights and not gone
12/26/I bought tickets from Justfly on 2/9/which were charged under Korean Air ($1,x tickets and $x tickets) to LaosSince it is an international trip we had to buy the tickets months in advance in order to prepare for the flightWhen we tried to fly on 12/11/16, we were denied boarding because the tickets were incompatible with American Airlines (AA)AA informed us that they did not have a baggage agreement with one of the airlines that we were flying on - Lao Airline; therefore they cannot let us board because our checked baggage would not be able to get to its final destination of LaosSo we were forced to leave the airport; denied boarding because the travel agency, Justfly***, sold us "incompatible airline tickets." I called Justfly to inform them of this but they would not refund the full amount of the tickets because they said they had to charge us for the fees for cancelling the flightHowever, I told them that we did not cancel the flightWe we
Justfly has falsely stated on multiple occasions that a refund was being issued, but has failed to issue said refundOn September 16, 2015, I booked two flights, round trip, from NYC to IcelandDue to a work obligation, I had to cancel one of those two flights at the end of January My interaction with Justfly at that point alone would have prevented me from ever using the website againBut it only got worseJustfly notified me at that point that they could not change my flight, but would issue a refund of $(the cost of the one flight minus the cancellation fee) within 5-business daysI left it at that expecting to be refunded and failed to pay attention to my bank account over the next couple of monthsI suppose that was my mistakeMy secretary asked me in April whether I had received the refund from Justfly and I decided to check my accountNot only had I not received the refund, but I was actually charged an additional $on February 1, I immediately c
I purchased tickets from Justfly.com for my family, with one checked bag clearly included in the purchase price and seats together (we had to pay extra for this)At the airport, at each leg of our travel, we had to pay again for bags, and we were not seated together (we were traveling with an infant in lap so this was particularly stressful)In short, what they guaranteed us when they took our payment was not deliveredI tried to find a place on their website for complaints but was directed to call them insteadWhen I called their customer service and got routed all around, they eventually directed to an email address and said they would respond in hoursI sent a detailed email with receipts and boarding passes to show what had gone wrongThat was over a week ago, and I've heard nothing from them
I bought a round trip flight through your website in DecemberThey cancelled my return flight and I have been speaking with their customer service department at *** *** since January to resolve the problemWe are now in March and my flight leaves in less than two months however yet to reinstate my flight
I Flew out of state to see a doctor thought it did not go as planI went on justfly to purchase a return ticket from Boston to Miami and when I get on the page the advertisement of the ticket was $and some centsI picked that oneAnd later when I went to use my card to purchase something to eatI find out that the justfly left me with no pennies left because instead of billing $they pulled $out of my bank card and it was all I hadI spend hours talking to them on the phone giving me different scenarios of the matterAt one point they told me I had not ticket reservation and I asked how was that possible because I did get a charge on my account from American Airline and who stole it then if I had no bookingI later in the morning when opened asked the front desk Spanish receptionist whom told me that she did not find a reservation eitherLater, I went thru all my emails again and picked up a reservation number from an email that stated that it was incompleted and neede
I purchased a flight ticket from justfly.com, and would like to cancel my ticket within one hour due to schedule conflictThey charged $cancellation feeI called them and told them that the United States, U.SDepartment of Transportation regulations require that, as long as I booked a non-refundable ticket days ahead of your flight, I am entitled to hold my reservation and the fare and change or cancel your reservation within hours of booking, without paying a cancellation feeThey still charged me $
I have a family member with cancer that was sent to FL from Puerto Rico, due to the recent hurricane Maria, and I am calling the company to change my reservation and receive a refund or credit because we can no longer fly to PR since there is still no electricity, water and my aunt is.no longer therethe company asked for papers that I already submitted from my aunts doctors yet they are giving me the runaround to give me my money backI have been in touch with this company for weeks about this situationand nothing has been solveCompany is taking advantage of a bad situation and I would like to make a bad review due to this situationIt is unfortunate to take advantage of such horrible and unfortunate situation that as happen to Puerto Rico and to us that we're stuck there for almost two months due to more people trying to take advantage by selling tickets three times more the original price
Paid the $Change ticket fee and when I called to rebook the ticket- told me I had to pay another $to rebook the ticket when the price on the website advertises the ticket price for something elseWould not allow me to speak to a manager nor would they book the flight that I preferred said I had to use the flight they chose
I purchased an airline ticket for $that I was unable to useThe refused to refund any portion of the ticketOr allow me to use it for a different ticket or cancel the flightThey said it was 100% nonrefundableTheir customer service was slow and hold times were terrible and they were unwilling to do anything to help me with the situation
The website solicited business for providing a service to get assigned seats for a fee They collected the money up front At the time that seat assignment was permitted, you are directed to the airline's (Spirit Air) site, which required payment to Spirit When contacted regarding this issue, Justfly said they did not have an agreement with Spirit to be able to provide seat selection and that it was the fault of their website When I called to see what was they problem they said they knew about the issue and had no intention of correcting their website
After purchasing a one-way ticket online at JustFly*** from Los Angles, CA to Munich, Germany I found that I needed to change the date of my flight from the original April 17, to August 14, I was advised by a JustFly agent over the phone that it would be cheaper to cancel my flight and rebook using credit from my first ticket with only the $cancellation rather than change the date of my flight which would cost around $On Jan 5, 2018, before cancelling my flight, I spoke to Robert at JustFly and verified there would be no fees for using my credit, that the only fee would be the cancellation of $On Jan 6, 2018, While trying to use my credit over the phone to book the flight for August I was advised it would cost $944; however, when I looked to purchase a ticket WITHOUT using my credit, prices for the same flight showed as $I spoke to a JustFly employee as well as a supervisor,***, who told me I would not be able to get the price I saw online as that was
I just got off the phone with ***I think I truly just got scammed and I will have to cancel my credit cardI called with in one hour to cancel my flight reservation and was told that it would cost me $75.00, but he would fully refund my reservation of $I was refunded $and charged $for my cancellation and never was refunded my CSA travel protection insurance fee of $which he said would be fully refundedWhile we were on the phone I checked my credit card statement and I was telling him I had two charges for $and his $fee on the statementHe would not provide any kind of email to me confirming I would receive the full refund amount and when I questioned the refund receipt of the flight and taxes and it not showing on my statement, he directed me to the web site and my account which had the $fee still showing and he kept telling me that he assured me that it was refunded and it was showing that on his screenHe could not take a snip of it and email it to me and he could not email me in writing that is was all going to be refunded and when I pressed for proof he hung up on meI would never recommend this JustFly to anyone
I contacted Justfly*** to resolve an error in a reservation I booked with themThey state I made an error on the dates when I booked a flight from Cincinnati, Ohto Orlando, FlI wanted the flight to depart 12/25/and return 1/3/The reservation has me departing on 1/3/and returning the same day 1/3/I wanted to change the departing flight date and was informed that there would be a fee of $per ticket and a difference in fair of approximately per ticketI booked two tickets meaning they wanted an additional $to change the outbound portion of my reservation, when my original total for round trip tickets was only $I spoke to a Supervisor and was basically told "Tough Luck" I understand paying a difference in ticket price, but to charge a penalty of $per ticket is absurd and unacceptable!
I purchased a flight ticket (JustFly Booking Number: ***) on 2/24/On 4/20/I contacted the company to cancel the flightI was charged $modification feeI could not understand the customer service (language issue on the other end)My understanding was I would get the refundIt is now 7/24/and the refund never cameI just want to request the refund on the service I did not usedI have contacted the company a few weeks before the actual travel dateThis is a scam!
The Justfly website is misleading with its cancellation policy It took a long call to the toll free number and several follow up calls to even receive confirmation of cancellationThe fees are unreasonableWould have never used them had I known
I purchased an air ticket from justfly.com in Feb for travel in late MarchThe flights on the ticket were changed in early March so that now I am missing a connectionThe website says connection time is -hr (negative hrs) i.etake-off is before the first flight landsNote that this is an international flight requiring transit visaI need to do some preparation before I can take this flightjustfly.com does not have a chat support systemThe only option listed on their page is phoneI called them and had to wait for hrs (yes hrs) to get a representativeShe noted my complaint and said that she will forward that to airlines and you will get an emailI never got an email or a response from them ever sinceI tried calling again but I am not able to reach their customer care nowIt goes on to wait foreverI searched for their emails on google and have mailed to ***, *** etc but no response
On July 21st, I called Justfly*** to purchase a flight that I found on their website going to Rio the following monthI decided to call versus booking online myself because this was a new company to me and I had questions about the cancellation terms due to the nature of my tripI asked the representative specifically about the policy for cancellationAlthough the customer service rep spoke horrible English, she did stated that all I would need to do was pay their termination fee that would range between $150-300, plus the cost of the airline termination fee which would be up to another $depending on the airlineI asked was there any insurance I needed to purchase and she stated no because the fees are for all flightsI asked several times was the cancellation fee all that I needed if I had to cancel for any reason and she repeated the same fees back several timesAt that point, after about an hour of back and forth to understand her, I confirmed my flight based on the fact
THE MOST TERRIBLE COMPANY I'VE EVER EXPERIENCED! I booked a flight tickets from Justfly a month agoI only booked for adults and infant which was only $However, they just charged another $without any notificationI tried to contact them over times and I didn't get any refund yetI am trying to resolve this problem by disputing to my card companyThey didn't have any explanation for the multiple chargesAlso I have to show them a proof of multiple charges because it's not on their system!!! Ridiculous!!! They never have a call back so every time, I have to call them and explain over and over to the agentI've spent so much times and energy! This is totally a fraud and I am asking for a compensationPlease do not use this website even it shows lower ticket price
Beware! I was quoted one price during booking, which still showed during checkout and was confirmed in an email received from the agency shortly after purchaseThe charges that hit my credit card were significantly higher Since those charges did not show up until well after the three-hour window of time allowed to cancel or change reservations, I appealed to the company to credit the difference Their response was that the charges were made by the airlines and were nonrefundable
In addition, the return date booked was not the one I had selected during the booking process The costs quoted to change the return to my selected date were prohibitive (about as much as the original total cost)
I booked a flight to the Bahamas for myself and a few family membersThe cost of the flight tickets was just under $1,- this included Insurance that I had purchased for each passenger just in case we need to cancel the flightsAnyhow, I got injured in an accident and suffered a broken pelvic (in two places)Can't walkThere is no way I can stay at a cottage with stairs - so I called to cancel the flightIt turns out that they charged $for cancelling the flights and advised me that there is NO GUARANTEE that the insurance claim will pay back the cost of the flight ticketsI didn't want to pay the $cancellation fee, but I was told that I could not FILE A CLAIM unless the flights were cancelled at $Plus it was AGAIN emphasized that the insurance company may not reimburse me for the flight ticketsSo altogether I may be out $2,This is unbelievable $more than if I just had kept the flights and not gone
12/26/I bought tickets from Justfly on 2/9/which were charged under Korean Air ($1,x tickets and $x tickets) to LaosSince it is an international trip we had to buy the tickets months in advance in order to prepare for the flightWhen we tried to fly on 12/11/16, we were denied boarding because the tickets were incompatible with American Airlines (AA)AA informed us that they did not have a baggage agreement with one of the airlines that we were flying on - Lao Airline; therefore they cannot let us board because our checked baggage would not be able to get to its final destination of LaosSo we were forced to leave the airport; denied boarding because the travel agency, Justfly***, sold us "incompatible airline tickets." I called Justfly to inform them of this but they would not refund the full amount of the tickets because they said they had to charge us for the fees for cancelling the flightHowever, I told them that we did not cancel the flightWe we
Justfly has falsely stated on multiple occasions that a refund was being issued, but has failed to issue said refundOn September 16, 2015, I booked two flights, round trip, from NYC to IcelandDue to a work obligation, I had to cancel one of those two flights at the end of January My interaction with Justfly at that point alone would have prevented me from ever using the website againBut it only got worseJustfly notified me at that point that they could not change my flight, but would issue a refund of $(the cost of the one flight minus the cancellation fee) within 5-business daysI left it at that expecting to be refunded and failed to pay attention to my bank account over the next couple of monthsI suppose that was my mistakeMy secretary asked me in April whether I had received the refund from Justfly and I decided to check my accountNot only had I not received the refund, but I was actually charged an additional $on February 1, I immediately c
I purchased tickets from Justfly.com for my family, with one checked bag clearly included in the purchase price and seats together (we had to pay extra for this)At the airport, at each leg of our travel, we had to pay again for bags, and we were not seated together (we were traveling with an infant in lap so this was particularly stressful)In short, what they guaranteed us when they took our payment was not deliveredI tried to find a place on their website for complaints but was directed to call them insteadWhen I called their customer service and got routed all around, they eventually directed to an email address and said they would respond in hoursI sent a detailed email with receipts and boarding passes to show what had gone wrongThat was over a week ago, and I've heard nothing from them
I bought a round trip flight through your website in DecemberThey cancelled my return flight and I have been speaking with their customer service department at *** *** since January to resolve the problemWe are now in March and my flight leaves in less than two months however yet to reinstate my flight
I Flew out of state to see a doctor thought it did not go as planI went on justfly to purchase a return ticket from Boston to Miami and when I get on the page the advertisement of the ticket was $and some centsI picked that oneAnd later when I went to use my card to purchase something to eatI find out that the justfly left me with no pennies left because instead of billing $they pulled $out of my bank card and it was all I hadI spend hours talking to them on the phone giving me different scenarios of the matterAt one point they told me I had not ticket reservation and I asked how was that possible because I did get a charge on my account from American Airline and who stole it then if I had no bookingI later in the morning when opened asked the front desk Spanish receptionist whom told me that she did not find a reservation eitherLater, I went thru all my emails again and picked up a reservation number from an email that stated that it was incompleted and neede
I purchased a flight ticket from justfly.com, and would like to cancel my ticket within one hour due to schedule conflictThey charged $cancellation feeI called them and told them that the United States, U.SDepartment of Transportation regulations require that, as long as I booked a non-refundable ticket days ahead of your flight, I am entitled to hold my reservation and the fare and change or cancel your reservation within hours of booking, without paying a cancellation feeThey still charged me $
I have a family member with cancer that was sent to FL from Puerto Rico, due to the recent hurricane Maria, and I am calling the company to change my reservation and receive a refund or credit because we can no longer fly to PR since there is still no electricity, water and my aunt is.no longer therethe company asked for papers that I already submitted from my aunts doctors yet they are giving me the runaround to give me my money backI have been in touch with this company for weeks about this situationand nothing has been solveCompany is taking advantage of a bad situation and I would like to make a bad review due to this situationIt is unfortunate to take advantage of such horrible and unfortunate situation that as happen to Puerto Rico and to us that we're stuck there for almost two months due to more people trying to take advantage by selling tickets three times more the original price
Paid the $Change ticket fee and when I called to rebook the ticket- told me I had to pay another $to rebook the ticket when the price on the website advertises the ticket price for something elseWould not allow me to speak to a manager nor would they book the flight that I preferred said I had to use the flight they chose
I purchased an airline ticket for $that I was unable to useThe refused to refund any portion of the ticketOr allow me to use it for a different ticket or cancel the flightThey said it was 100% nonrefundableTheir customer service was slow and hold times were terrible and they were unwilling to do anything to help me with the situation
The website solicited business for providing a service to get assigned seats for a fee They collected the money up front At the time that seat assignment was permitted, you are directed to the airline's (Spirit Air) site, which required payment to Spirit When contacted regarding this issue, Justfly said they did not have an agreement with Spirit to be able to provide seat selection and that it was the fault of their website When I called to see what was they problem they said they knew about the issue and had no intention of correcting their website