I booked two one way flights to my father's 90th birthday, totaling $ He fell ill and we needed to change our destination Justfly wanted to charge $to make the change I canceled both flights, costing $ I was clearly told, twice that to rebook and use my "credits" I needed to have the same passenger, same airline and within the US When I went to rebook, they wanted to charge me $per flight They changed the terms of the cancellation agreement - now they said that I also had to go to the same destination Do not book any flight with this company
Justfly.com had a price listed of $per person, the itinerary that I purchased is for adults and lap children (which are listed as a $charge) round trip from DTW-FLL and FLL-DTW with a minute layover in AtlantaWhen I made the purchase I was charged $per person for a total of $The priced listed on their site included both the departure and return itinerary at $I tried calling customer service department as soon as I seen my receipt, I was on hold for over hours and I decided to hang up and call another dayI called again today (7/27/2016) I was hung up on by customer service representatives, I called back for the 3rd time and spoke with a supervisor (***) and I told her that they over charged meI advised her that I didn't want a refund but I wanted the difference that I am owed which is $She stated that she would not give me the difference that I am owed and the reason my charges are $is for the infants but I informed her
I want to express my dissatisfaction in the customer service of JustFly.comOn April 29, I purchased airfare from Chicago (ORD), IL, USA to Warsaw (WAW), Poland via Air Berlin departing on Friday, December 22nd and arriving on Saturday, December 23rdI purchased the airfare due to the low price and the ideal departure and arrival timeMonths later, I was in a dreadful and undesirable situationOn Monday, November 13th I spent an hour and half on the phone with JustFly.com regarding my flightEarlier in the day, I wanted to check that I added my frequent flyer rewards number to my flightThrough my own research, I found Air Berlin is no longer a member of oneworld Airline AllianceIn fact, on the page, there was a news section that said Air Berlin is no longer part of oneworldI found this extremely odd for a major airline to withdraw from an airline allianceWhen I went to the Air Berlin homepage, I found out the airline no longer existsIn a major panic, I called JustFl
I booked with Justfly in Sep for a return ticket *** ** ***I rang to change the return date and for times, was asked to call backEach time, the agent tried to change the date but then advises that the change cannot proceedTheir system is not allowing the changeI have checked directly with the airline and can confirm there are available flightsAfter times of calling back (each time they said to try again the next day), one agent suggested that I cancel my booking, get a credit and then rebookThe impression was that my initial booking could have a glitchI was advised a penalty will apply but overall it will add to the same about as the change feeOn this basis, I cancelled and waited another hours to rebookAfter hours, the agent (different person), tried to rebook and cannot get ANY flights at allI was meant to fly Dec but I even tried flying in JuneNothing works and I cannot get any flightsSo I am left without ANY booking, even if I were happy to keep t
Hello, I am filing a complaint against JustFly***, a 3rd-party airline ticketing companyI booked a ticket through JustFly's website for a Virgin flight on July 4th and needed to make a change (switch to a flight a couple hours later in the same day)I called their customer service (within hours of booking) line times and received dial tones, was not connected, or the automated messaging service cut out of those timesThe one time I was connected, I was informed by the automated system that any changes or cancellations would result in a $fee plus any additional "3rd party fees." The automated system then asked if I still wanted to wait for minutes to speak with someoneThis is a scam or fraudulent policy or behavior to keep customers from making changes or getting their flights refundedI called Virgin America and was informed that they, like almost all airlines, do not charge fees to make changes or cancellations when a customer calls within hoursHowever Virgi
I would never use Justfly againI booked my flight with employee ***After printing out my confirmation I noticed my boyfriends last name was wrongWhen I called back I got *** who tried to tell me he could not just change the name but would have to cancel my reservation and charge me $ After finally convincing him he could not charge me for their mistake, I transferred to ***She played finally said she could help us but with in hour the price has gone up $600! I started my booking at 2:finished with *** at and called back and did not get off the phone until 6:I ended up taking business else where Like any phone company you had a language barrier, put on hold a lot, and transferred many times except with Justfly you were trying to be swindled for more money over their mistakeI give them no stars but could not submit without a star
Pop ups are terrible in this case! Looking for a round trip ticket and up popped justfly! I thought ok, I'll try this! Well after hours and phone calls later, still no satisfaction! Tried to complete on webpage and when I received confirmation, it was the wrong times with longer layovers! I'm traveling with an infant and my mom so I was searching for a quicker flight! After three calls, I still have original tickets with an increase in fare! Had babies birthdate right on first tickets, now it is wrong! Very frustrating and unprofessional business, if that is what you call them!!!! Please be careful if you even think you want to use this business! Language barrier was a hugh problem!!!! Literally had to spell letter by letter and still communication was non existent!
Booked flights round trip to ireland, received confirmation and was charged approximately for each of two ticketsWe booked in ril, checked on reservation periodically and discivered on july 13, our return trip was gone except for the first leg from shannon to londonI called and they said they did not know what happenedI tried to work with them and the only bookings they could come up with included layovers of over plus hours all total! I told tnem not acceptable and wanted a refundThey stated they cannot do that and there would be feesI reminded them it was their fault this was happening and I did not try to make changesI filed a dispute with my credit card company which is in process
products were not as advertised, wording on the hour cancellation insurance is misleading, impossible to navigate the website without purchasing something you don't want, customer service is pleasant but powerless to change what's already happened due to the fine print that you never see
Stay away from this company you book a flight overseas for a two week period you pay for check bag and carry one bag as there web site states and your conformation email showsWhen you get to air port you find out they booked you on the cheapest class no check bagWho goes overseas for weeks without a checked bagWhen you call there customer support number you get an over sea call center who tells you it's the air line fault then they tell you it was your fault and at last they say the web site has a disclaimer on baggage and you are out your You call tell from the off set that is the job of the support person to give you nothingSTAY AWAY FROM THEM!!!!!
I booked a flight reservation with JustFly*** on November 16, 2016, which was for two airline tickets from Washington DC to Delhi, India at a cost of $eachOn the day of my flight, February 17, 2017, I tried to check in to the flight and was only permitted to check in for one of the two passengersWhen I called the airline (Qatar Airways), they informed me that JustFly*** had cancelled one of my two reservations without explanationI never received a notification from JustFly*** about this cancellationWe called JustFly*** to ask what had happened, and they explained that their systems had been down during the week of my booking, which led them only to transmit payment for one of the two tickets to Qatar Airways (even though I had paid JustFly*** for both tickets) - when the second ticket was unpaid, Qatar Airways automatically cancelled itBecause no notification of the cancellation was sent, I had to buy a new ticket for the second passenger on the day of the flight,
Absolutely terrible I had to change my flight dates, which is on me, but they promised to set me up with the cheapest flight They did not There was a flight that was $cheaper, but they picked the expensive one anyway On top of that, they had me on hold for minutes
I will never book with justfly again
Booked flights with them with there insurance recommendationsHad to cancel trip due to medical issueOn web site it says you will be billed $per cancellationWe were billed $per ticket that they wanted payed for at the time of cancellation before they can process our refund that would be received withen 6-weeksThey lied about the insurance covering cancellation than added additional fees holding our refund hostageWe will know in 6-weeks if they return our money
An online purchase was made of a flight in error, on July 20, for July Since this was made in error I tried to find an online way to cancel the flight however this option was not working and would not allow me to cancel the flight and submit my requestSo I tried to call the customer service which I was on hold for over hours with the line being put on hold for this timeI tried all night to get a hold of someone to help me with the cancellation and did not get throughI tried all day and night on July 20th and then again on July Only getting as close as being put on hold with someone that said they can't help me with the cancellation and then putting me through to a supervisor that I never got through to as the line was cut off after about an hour on holdI have since then tried several times to call and speak with someone that could help me and with no help since the flight already left
Completely incompetent customer supportJustfly customer service rep gave me information regarding fees for changing a name on my flight reservation and only after I relied on that incorrect information, was I informed that I would incur over $in chargesAlso, after multiple calls to Justfly (one of which was over hrs) I received an incorrect flight itinerary
I had made reservations and paid the for in case of cancelation I did the cancellations and I’ve been going on a month for them to refund my money and they keep telling to call the bank cause they already put it back and that is not true I’ve called chase called them did a three way calling with them and the bank and nothing I will never deal with them again they are a rip off terrible experience pay more making a reservation with the airlines instead of them
This travel agency makes promises and then fails to follow through In November last year, I booked flights through JustFly for overseas travel this upcoming May The airline made significant changes to the itenerary (Adding 13+ hours to my outbound travel) and JustFly did not send me a notice of the change When I happened to look on their website and discovered the issue, I called them to request adjustments to the unacceptable travel schedule I have now spent over hours on the phone, in separate phone calls, and each time have been offered (and I accepted) alternate flights But the changes discussed & agreed are still not executed by their "schedule change" department This has been going on for several weeks Every time I call I am told "rest assured" that the changes will be made I have been assured that the airline has already provided the appropriate "waiver codes", so that should not be an obstacle Apparently, the only obstacle is JustFly's inefficiency, it's inability to communicate between departments and most certainly it's lack of communication with its customers
In November of 2016, I purchased tickets from Justfly for a round trip ticket from Orlando, FL to Rome, ItalyIn April of 2017, I unfortunately had to cancel one ticket since the passenger was no longer able to make the flightI requested a refund for the ticket value at this timeI then booked an additional flight with the airlines for my mother, *** *** who would be joining me for this tripThe travel agency said that they would help me repurchase the canceled ticket in order to ensure that my mom was on the same flight as meAfter booking the flight with the representative, I was told we would have the same departing flights but alternate returning flightsThis was acceptableI have now contacted the airlines at least once a week since April about multiple issues and every time I call there seems to be another issue that goes unresolvedFirst, the refund of the ticket price for the passenger *** *** was deniedI then filed another request with the agency s
I booked a fly ticket from JustFly*** on July 2, 2017,Confirmation number is *** But I did not receive their confirmation letter, until July 6, my account has been charged $645.43, I called this company then found out that not only my E-mail address was not correct but also my birthday and my first name were not correct either, their representative*** corrected themSame day I received your confirmation E-mail but found out that my first name was still not correct, that means July when I told *** to change my first name from *** ** *** that *** did not change itSo July I called their company again and let your representative change my first name, their representative told me that they cannot change my first name because there are involved two airplane companies (JetBlue and Hainan airplane) and there is international flying, the only option for me is that cancel my airplane ticket and pay $for cancelation fee then pay $to airplane companies for chang
I booked two one way flights to my father's 90th birthday, totaling $ He fell ill and we needed to change our destination Justfly wanted to charge $to make the change I canceled both flights, costing $ I was clearly told, twice that to rebook and use my "credits" I needed to have the same passenger, same airline and within the US When I went to rebook, they wanted to charge me $per flight They changed the terms of the cancellation agreement - now they said that I also had to go to the same destination Do not book any flight with this company
Justfly.com had a price listed of $per person, the itinerary that I purchased is for adults and lap children (which are listed as a $charge) round trip from DTW-FLL and FLL-DTW with a minute layover in AtlantaWhen I made the purchase I was charged $per person for a total of $The priced listed on their site included both the departure and return itinerary at $I tried calling customer service department as soon as I seen my receipt, I was on hold for over hours and I decided to hang up and call another dayI called again today (7/27/2016) I was hung up on by customer service representatives, I called back for the 3rd time and spoke with a supervisor (***) and I told her that they over charged meI advised her that I didn't want a refund but I wanted the difference that I am owed which is $She stated that she would not give me the difference that I am owed and the reason my charges are $is for the infants but I informed her
I want to express my dissatisfaction in the customer service of JustFly.comOn April 29, I purchased airfare from Chicago (ORD), IL, USA to Warsaw (WAW), Poland via Air Berlin departing on Friday, December 22nd and arriving on Saturday, December 23rdI purchased the airfare due to the low price and the ideal departure and arrival timeMonths later, I was in a dreadful and undesirable situationOn Monday, November 13th I spent an hour and half on the phone with JustFly.com regarding my flightEarlier in the day, I wanted to check that I added my frequent flyer rewards number to my flightThrough my own research, I found Air Berlin is no longer a member of oneworld Airline AllianceIn fact, on the page, there was a news section that said Air Berlin is no longer part of oneworldI found this extremely odd for a major airline to withdraw from an airline allianceWhen I went to the Air Berlin homepage, I found out the airline no longer existsIn a major panic, I called JustFl
I was charged a $fee without being told I was being charged for itDid not discover it until I saw my credit card statement
I booked with Justfly in Sep for a return ticket *** ** ***I rang to change the return date and for times, was asked to call backEach time, the agent tried to change the date but then advises that the change cannot proceedTheir system is not allowing the changeI have checked directly with the airline and can confirm there are available flightsAfter times of calling back (each time they said to try again the next day), one agent suggested that I cancel my booking, get a credit and then rebookThe impression was that my initial booking could have a glitchI was advised a penalty will apply but overall it will add to the same about as the change feeOn this basis, I cancelled and waited another hours to rebookAfter hours, the agent (different person), tried to rebook and cannot get ANY flights at allI was meant to fly Dec but I even tried flying in JuneNothing works and I cannot get any flightsSo I am left without ANY booking, even if I were happy to keep t
Hello, I am filing a complaint against JustFly***, a 3rd-party airline ticketing companyI booked a ticket through JustFly's website for a Virgin flight on July 4th and needed to make a change (switch to a flight a couple hours later in the same day)I called their customer service (within hours of booking) line times and received dial tones, was not connected, or the automated messaging service cut out of those timesThe one time I was connected, I was informed by the automated system that any changes or cancellations would result in a $fee plus any additional "3rd party fees." The automated system then asked if I still wanted to wait for minutes to speak with someoneThis is a scam or fraudulent policy or behavior to keep customers from making changes or getting their flights refundedI called Virgin America and was informed that they, like almost all airlines, do not charge fees to make changes or cancellations when a customer calls within hoursHowever Virgi
I would never use Justfly againI booked my flight with employee ***After printing out my confirmation I noticed my boyfriends last name was wrongWhen I called back I got *** who tried to tell me he could not just change the name but would have to cancel my reservation and charge me $ After finally convincing him he could not charge me for their mistake, I transferred to ***She played finally said she could help us but with in hour the price has gone up $600! I started my booking at 2:finished with *** at and called back and did not get off the phone until 6:I ended up taking business else where Like any phone company you had a language barrier, put on hold a lot, and transferred many times except with Justfly you were trying to be swindled for more money over their mistakeI give them no stars but could not submit without a star
Pop ups are terrible in this case! Looking for a round trip ticket and up popped justfly! I thought ok, I'll try this! Well after hours and phone calls later, still no satisfaction! Tried to complete on webpage and when I received confirmation, it was the wrong times with longer layovers! I'm traveling with an infant and my mom so I was searching for a quicker flight! After three calls, I still have original tickets with an increase in fare! Had babies birthdate right on first tickets, now it is wrong! Very frustrating and unprofessional business, if that is what you call them!!!! Please be careful if you even think you want to use this business! Language barrier was a hugh problem!!!! Literally had to spell letter by letter and still communication was non existent!
Booked flights round trip to ireland, received confirmation and was charged approximately for each of two ticketsWe booked in ril, checked on reservation periodically and discivered on july 13, our return trip was gone except for the first leg from shannon to londonI called and they said they did not know what happenedI tried to work with them and the only bookings they could come up with included layovers of over plus hours all total! I told tnem not acceptable and wanted a refundThey stated they cannot do that and there would be feesI reminded them it was their fault this was happening and I did not try to make changesI filed a dispute with my credit card company which is in process
products were not as advertised, wording on the hour cancellation insurance is misleading, impossible to navigate the website without purchasing something you don't want, customer service is pleasant but powerless to change what's already happened due to the fine print that you never see
Stay away from this company you book a flight overseas for a two week period you pay for check bag and carry one bag as there web site states and your conformation email showsWhen you get to air port you find out they booked you on the cheapest class no check bagWho goes overseas for weeks without a checked bagWhen you call there customer support number you get an over sea call center who tells you it's the air line fault then they tell you it was your fault and at last they say the web site has a disclaimer on baggage and you are out your You call tell from the off set that is the job of the support person to give you nothingSTAY AWAY FROM THEM!!!!!
I booked a flight reservation with JustFly*** on November 16, 2016, which was for two airline tickets from Washington DC to Delhi, India at a cost of $eachOn the day of my flight, February 17, 2017, I tried to check in to the flight and was only permitted to check in for one of the two passengersWhen I called the airline (Qatar Airways), they informed me that JustFly*** had cancelled one of my two reservations without explanationI never received a notification from JustFly*** about this cancellationWe called JustFly*** to ask what had happened, and they explained that their systems had been down during the week of my booking, which led them only to transmit payment for one of the two tickets to Qatar Airways (even though I had paid JustFly*** for both tickets) - when the second ticket was unpaid, Qatar Airways automatically cancelled itBecause no notification of the cancellation was sent, I had to buy a new ticket for the second passenger on the day of the flight,
Absolutely terrible I had to change my flight dates, which is on me, but they promised to set me up with the cheapest flight They did not There was a flight that was $cheaper, but they picked the expensive one anyway On top of that, they had me on hold for minutes
I will never book with justfly again
Booked flights with them with there insurance recommendationsHad to cancel trip due to medical issueOn web site it says you will be billed $per cancellationWe were billed $per ticket that they wanted payed for at the time of cancellation before they can process our refund that would be received withen 6-weeksThey lied about the insurance covering cancellation than added additional fees holding our refund hostageWe will know in 6-weeks if they return our money
An online purchase was made of a flight in error, on July 20, for July Since this was made in error I tried to find an online way to cancel the flight however this option was not working and would not allow me to cancel the flight and submit my requestSo I tried to call the customer service which I was on hold for over hours with the line being put on hold for this timeI tried all night to get a hold of someone to help me with the cancellation and did not get throughI tried all day and night on July 20th and then again on July Only getting as close as being put on hold with someone that said they can't help me with the cancellation and then putting me through to a supervisor that I never got through to as the line was cut off after about an hour on holdI have since then tried several times to call and speak with someone that could help me and with no help since the flight already left
Completely incompetent customer supportJustfly customer service rep gave me information regarding fees for changing a name on my flight reservation and only after I relied on that incorrect information, was I informed that I would incur over $in chargesAlso, after multiple calls to Justfly (one of which was over hrs) I received an incorrect flight itinerary
I had made reservations and paid the for in case of cancelation I did the cancellations and I’ve been going on a month for them to refund my money and they keep telling to call the bank cause they already put it back and that is not true I’ve called chase called them did a three way calling with them and the bank and nothing I will never deal with them again they are a rip off terrible experience pay more making a reservation with the airlines instead of them
This travel agency makes promises and then fails to follow through In November last year, I booked flights through JustFly for overseas travel this upcoming May The airline made significant changes to the itenerary (Adding 13+ hours to my outbound travel) and JustFly did not send me a notice of the change When I happened to look on their website and discovered the issue, I called them to request adjustments to the unacceptable travel schedule I have now spent over hours on the phone, in separate phone calls, and each time have been offered (and I accepted) alternate flights But the changes discussed & agreed are still not executed by their "schedule change" department This has been going on for several weeks Every time I call I am told "rest assured" that the changes will be made I have been assured that the airline has already provided the appropriate "waiver codes", so that should not be an obstacle Apparently, the only obstacle is JustFly's inefficiency, it's inability to communicate between departments and most certainly it's lack of communication with its customers
In November of 2016, I purchased tickets from Justfly for a round trip ticket from Orlando, FL to Rome, ItalyIn April of 2017, I unfortunately had to cancel one ticket since the passenger was no longer able to make the flightI requested a refund for the ticket value at this timeI then booked an additional flight with the airlines for my mother, *** *** who would be joining me for this tripThe travel agency said that they would help me repurchase the canceled ticket in order to ensure that my mom was on the same flight as meAfter booking the flight with the representative, I was told we would have the same departing flights but alternate returning flightsThis was acceptableI have now contacted the airlines at least once a week since April about multiple issues and every time I call there seems to be another issue that goes unresolvedFirst, the refund of the ticket price for the passenger *** *** was deniedI then filed another request with the agency s
I booked a fly ticket from JustFly*** on July 2, 2017,Confirmation number is *** But I did not receive their confirmation letter, until July 6, my account has been charged $645.43, I called this company then found out that not only my E-mail address was not correct but also my birthday and my first name were not correct either, their representative*** corrected themSame day I received your confirmation E-mail but found out that my first name was still not correct, that means July when I told *** to change my first name from *** ** *** that *** did not change itSo July I called their company again and let your representative change my first name, their representative told me that they cannot change my first name because there are involved two airplane companies (JetBlue and Hainan airplane) and there is international flying, the only option for me is that cancel my airplane ticket and pay $for cancelation fee then pay $to airplane companies for chang