I purchased round trip airfare for my husband and I to travel round trip from Washington DC to Okinawa, Japan and backMy return flight from Los Angeles to DC was canceled and I was told they could not re-book me on another flight, only offer a refundThey would then not provide a full refundThis issue has been on-going since October with me having to contact the company every hours to find a resolution
Purchased plane tickets from ***Had to cancel a flight from Palm Springs to Seattle for myself, my wife and our daughter as the date was incorrectThey said I would have to rebook a new flight and they would issue a credit for the flight that was cancelledSo now I have $in travel credit sitting in my accountWhen I went to use it, they told me I couldn't rebook a new flight with them, I would have to use the credit through DeltaI called Delta and they said they need the voucher number associated with the cancelled flightI called JustFly back to get the voucher number and they keep giving me the number to a flight not associated with the cancelled flightThen they tell me the credit is with DeltaI've called JustFly multiple times and been on hold somewhere around 10+ hours this week, only to keep getting hung up on by inept agents who keep reassuring me they will contact Delta and speak to them directly and to please hold...and then they keep hanging up on me
I contacted Justfly to book reservations on a flight to Cape Town from New York and from Johannesburg to New YorkDeparting on December 24, and returning on January 13, The company in booking the flight spelled our last name incorrectly as POLIMIt should have been POLINAfter numerous phone calls, emails and iPhone picture of my passbook pages the company refuses to make the change unless compensation of $is madeI did not receive an email confirming the flight detailsOnly after receiving information on May 1, did I note the error and tried to resolve the problemThis company informs the user on their webpage that corrections can be made but in fact it cannotI have viewed many complaints with this company but this company has not changed their practice of not providing customers the service they should receive
I have booked a flight with JustFly for about $There website was very misleading when it comes to cancel the flightIt was shown to me that my total flight cost was $539, cancellation fee is $300, and then an amount of around $in parenthesis, so I assumed that that will be my travel creditBut no, they charged me another $and gave me $travel credit that I can use for later for only the same flight destinations that I have booked beforeWhat's more rip off is that when you search for booking another flight with your travel credit on their website, the prices are at least $200/person more than the prices on different website or the airline websiteI have called them to undo my cancellation after I saw that I was charged $and was not deducted from my travel credit, which happened only 15mins ago, and they can't undo itThey also can't give me $travel credit, they have to charge an additional $to get me $travel creditI asked why and they cannot answe
To whom it may concern, My name is *** *** and my husband dad purchased tickets over the phone with an agent on Jan20th He bought tickets for my family from Chicago (ORD) to PodgoricaWe have a stop in Instanbul and then from there we go to PodgoricaOur flight is scheduled for August 3rd The airline we are using is Turkish Airlines and the booking agency is Justfly***My husband purchased these tickets over the phone with an agentThe issue that we have is none of my family has middle names but instead of just leaving the middle name space blank on the ticket, the agent instead put down "NO" for all of our middle namesI first called regarding this issue on June 13th I have been going back and forth with Justfly*** and talking to different representatives on the phone and also emailing as well since thenI have called numerous times to be put on hold for hours and to be told conflicting information by different representativesThey first said t
Their website advertised free hour cancellation policyWhen we had to cancel the flight due to and issue with the time we were advised we should have read the fine print...we have been charged $for the cancellation and we will never use this service againI called today about our $taken out of our checking account for this flight and was advised to call back after September 8th if we haven't received itThey also informed me they had removed the hour cancellation policy from their website
Terrible experience We requested one date to fly out Their web site came back with a slightly different date In tiny green print on a green background they say the date is different than requested because the rate is slightly better We did not want an alternate date but did not notice their tiny, obscure alert When we got the confirmation we immediately called justfly They said they can not change or cancel the incorrect flight without a canellation fee of $
We will NEVER DEAL WITH JUSTFLY AGAIN, EVERCustomer service was AWFULAVOID AT ALL COSTSThey were BEYOND INCAPABALE and offered us ZERO HELP when we had an emergency issue with our trip and had to change just one flight on our itineraryOne would think this would be an quick/easy fixHowever, it was notTheir initial reaction was that we had to deal directly with the airline, which we then contactedThe airline then informed us because we booked thru JustFly we had to work with themThis back and forth happened FOUR TIMES in the end solving NOTHINGWe were passed back and forth all morning until changing was too lateWe lost all our flights in the itinerary due to missing the first, a good amount of money, and were charged by JustFly for cancelling on top of itUpon our final call to the airline, they informed us had we called earlier, we could have switched easilyThis of course was too late as we were wasting our time dealing with incompetent employees of JustFly and the airline who continued to pass us back and forth and refused to, or just were incapable of, helping usTheir attitude towards us was basically repeating their boilerplate statements rather than listening to what we needed help with, basically saying to us "too bad!" and then charging us a cancellation feeZERO STARS
My wife purchased flights to West Palm Beach for a vacation coming up in JanuaryThe ticket value was about $My wife suddenly passed away from a massive heart attack on November 3, I called justfly.com to see about cancelling the tickets because of her death, and that I would no longer be taking that vacation because of the sudden loss of my wifeThey said there would be a fee for cancelling, but mentioned that with proof they "might" approve at least cancelling the tickets without the charge and either credit me or refund meI did a lot of leg work to send in what they asked forSo I sent in proof via email to the address they provided, for review, and was told to call back in 48-hoursI called back within that time frame, and was told that there would be no refund, no credit to us, and that I would lose all $for cancelling the tickets regardless of deathAll the money we paid for these tickets would be goneThe charges are literally the same price as wh
I bought a flight ticket in the first hours found out I could not make the flight so I went online to cancel was instructed to email the airline thenI did so so the airline said since it was bought through justfly I would have to deal with them? They would not refund because not in the first hours but I explained they suggested I cancel the flight and they would hold the funds as travel creditI originally $but only was given and charged $then a week later I tried to book a flight using the travel credit unable to do so for $ticket They wanted to charge $doubling the original ticket price to use the travel creditThis is immorally and business mistake and wrongThe Revdex.com should investigate and react with a class action lawsuit and force these business practices from happening
GOOD MORNING MY NAME IS KATARZYNA *** AND JUST FEW DAYS AGO AFTER SEARCHING A LOT OF WEBSITES TO BOOK MY TRIP TO FLORIDA WITH MY FAMILY I DECIDED TO DO IT WITH JUSTFLY ( FIRST TIME EVER ) BECAUSE TO ME THEY HAD GOOD DEALS I BOOKED MY TRIP ON FEB WE PICKED 240$ FARE PER PERSON ( THAT INCLUDES FLIGHT AND ALL TAXES AND FEES IN THAT PRICE ) THIS IS HOW THEY CALCULATE EXPLETS SAY TICKET IS $ PER PERSON ( IS TICKET AND IS TAXES AND FEES ) = $ PER PASSANGER WELL WE WENT WITH 240$ PER PERSON AND EVERYTHING SHOULD HAVE BEEN INCLUDED IN THAT PRICE INCLUDING TAXES & FEES I SHOULD NOT BE PAYING MORE THAN $ON EACH PERSON BUT THATS NOT WHAT HAPPEND THEY CHARGED ME $ USD TICKET ON TOP OF THAT $IN TAXES AND FEES FOR EACH PERSON TOTALING IN $! ON EACH I ALSO LIKE TO MENTION THAT I HAD HRS TO CANCEL OR TO DO WHATEVER WITH MY BOOKING( I WAS GONNA CALL THEM REGARDING THAT CHARGE ) / BUT I LOST TRACK OF TIME BEC
Please do not use this service After receiving my flight confirmation, I noticed our return home date was wrongIt was not the date I had just booked It had been changed by their company The date booked for our return flight was suppose to be in October My confirmation email said it was Thanksgiving day As if I wouldnt have noticed that before confirming my flightsI called them, they told me it would cost an extra per person to change our return home flight After reading reviews, I realized this and many other negative things have happened to other people who used Justfly.comWhat a horrible company
I've called multiple times to change a flight and customer service have told me they cannot locate an adjusted fare to change the dateWhen I called the airline company, they told me specifically that JustFly can adjust the date to the desired date and that there would be a change fee, which I am fine withJustFly continues to tell me they cannot change the date although the airline company says they canIt feels like JustFly does not want to change the date because they will not receive reimbursement
Booked a flight to Houston From Santa RosaI had to move the reservation to the next month due to my daughters graduation being movedMy insurance policy that I purchased was denied although it was in their policy that that would be coveredI called to cancel recieved a phone call back from a number I asked if I was speaking with American Airlines rep they replied yesThe fees that Just Fly had told me was $per person to rebook plus a $fee for cancelingThe person that said they were from American airlines stated that it would only be $a person and that I would have a creditI called American airlines to rebook they stated that they never talked to me so I called Just Fly I asked if they had record of talking to me the previous day which they didI explained what the person told me the day before that it was a Just Fly rep claiming that they were from American AirlinesJust Fly lied said they were a rep from American Airlines so they charged me $to cancel the
We used Justfl*** to book tickets for our church missions trip to help orphans in ZambiaOne of our team members could not make the trip due to his college class schedule changeWe were not looking for a refund to cancel one ticket but Justfl*** demanded $to forfeit this ticketAdditionally, all the fees and taxes for this unused ticket will be kept bu Justfl***When on the phone with them, they just put you on hold for several hours while stating that the "supervisor" is still busyIt is unethical and illegal to keep the taxes on a transaction that has not and will not happenWe fund raised as a church for a long timeHELP!!!!
I was online looking for tickets to fly to the Midwest ( last month my friend pd $for these tickets)I saw a special going to Springfield mo for $round trip if booked before midnight, it was 7pm California timeAfter much talk about it not being available for I asked for a supervisor (I had read what the special said to the lady I was talking to when she put me on hold to get a supervisor.) while on hold I checked the computer again and that special was no longer thereThe supervisor came on and said it was not valid & that a round trip ticket was and then she started adding other pricesI told her to just cancel the reservation & don't use the card I was going to cancel due to all the hasslesI was then told there were no refunds but I could pay more $ and use the ticket later, I declinedI asked for a refund again & was denied again, & noticed the $ was already taken outI called my bank to dispute but they said they could start the process
I purchased plane ticketsI purchased cancellation insurance because I was going to see a family friend who is dying of cancerI had to cancel my flightI paid $dollars to use the tickets as a future creditEach time I've attempted to use my future credit they want to charge me for new ticketsTime is now sensitive in seeing my family friendI have re-booked my flight which was placed on my credit card againI was told I would be refunded my origins ticket price back once I purchased the same air line , same departing and returning airportsSame two passages as original ticketsI was told my pay pal would be creditedIt hasn'tI just want my original tickets refundedI have complied with all the rules they have set forth for rescheduling , paid the extra fee back in July of $to do thisI now of the new set of tickets on my credit card but no refundI just want the $refunded in my accountI have multiple calls to get this resolved and it is not
JustFl*** is the WORST company I've come acrossThey advertised flights alongside reputable online flight reservation companies so I decided to go with them since the prices were slightly cheaperI will never ever use them again as they have been nothing but a headacheTo start, we booked three different flights with them and each leg has so far been changed or up-charged immenselyThe price advertised jumped over $from the page where we entered out credit card information to the submit page
We then got emails a saying that flight times had been changedOnly an hour here or there so we let it goThen, I received an ambiguous email a few weeks after booking saying I needed to call JustFly because another one of my flights had been changed/cancelledWhen I called to check on the status of the flight I was told that I would no longer be able to fly that day or that I would only be able to get a flight at horrible times with extremely long layoversI called Air Canada to confirm that there were no other flight options and was shown multiple available flights at convenient times on the day I wanted to travelI called JustFly back and was told they weren't able to get me on any of those flights, despite there still being available seatsI waited on hold for hours with JustFly and they continued to tell me they were unable to book my flight but could not give me a reason why
Finally I had a very helpful person from AirCanada call JustFly with me and after another painfully long hold they somehow were magically able to book me back onto the same flight I originally purchased
Overall horrible experience and very stressfulPlease DO NOT use JustFly
I am complaining on behalf of my brother whom I had purchased a ticket for back in October I purchased it from Just FlyHe made the trip for a medical emergencyHe ended up not being able to return on the planned date because of a transplant that needed to happenHence, the date had to be movedI contacted Just Fly to see what could be doneThey asked for a medical note, which was provided to them*** ended up going on strike and reissued the ticketFortunately, it allowed me a chance to extend the ticket for him till January of this YearFollowing the transplant, extensive care was now needed beyond what was initially expected which warranted another date changeJust Fly gave me the run around that they could not do anything for me*** said Just Fly folks were the only people that could touch the fare of the ticketI made several calls (between Jan and 13th) back and forth, asked for supervisors, was put on 30-40min holds, told they couldn't reach
I bought RT tickets through JUSTFLY to visit sisterWe are unable to go due to her being very illI canceled in enough time for the ticket to be re-booked (June 18, 2017)First Justfly told me I could not cancel, that the airline would not let meThat was an outright lieThen they told me, of yeah you can cancel but I will be charged $per person to cancelThe RT ticket cost $I had bought *** *** ***, which states that travel insurance will reimburse you 100% of your ticketI called *** and they gave me a claim # and said I should be reimbursedThen I called JUSTFLY back and they said ok, good you cancelled your trip but still we have to charge you $each cancellation feeI finally spoke to a manager who said they would cancel but have to charge me, now$per person cancellation feeWHY should someone buy *** *** *** when you will be charged anyway??? I believe this a a serious scam and double talkPLEASE DO NOT USE THEM
I purchased round trip airfare for my husband and I to travel round trip from Washington DC to Okinawa, Japan and backMy return flight from Los Angeles to DC was canceled and I was told they could not re-book me on another flight, only offer a refundThey would then not provide a full refundThis issue has been on-going since October with me having to contact the company every hours to find a resolution
Purchased plane tickets from ***Had to cancel a flight from Palm Springs to Seattle for myself, my wife and our daughter as the date was incorrectThey said I would have to rebook a new flight and they would issue a credit for the flight that was cancelledSo now I have $in travel credit sitting in my accountWhen I went to use it, they told me I couldn't rebook a new flight with them, I would have to use the credit through DeltaI called Delta and they said they need the voucher number associated with the cancelled flightI called JustFly back to get the voucher number and they keep giving me the number to a flight not associated with the cancelled flightThen they tell me the credit is with DeltaI've called JustFly multiple times and been on hold somewhere around 10+ hours this week, only to keep getting hung up on by inept agents who keep reassuring me they will contact Delta and speak to them directly and to please hold...and then they keep hanging up on me
I contacted Justfly to book reservations on a flight to Cape Town from New York and from Johannesburg to New YorkDeparting on December 24, and returning on January 13, The company in booking the flight spelled our last name incorrectly as POLIMIt should have been POLINAfter numerous phone calls, emails and iPhone picture of my passbook pages the company refuses to make the change unless compensation of $is madeI did not receive an email confirming the flight detailsOnly after receiving information on May 1, did I note the error and tried to resolve the problemThis company informs the user on their webpage that corrections can be made but in fact it cannotI have viewed many complaints with this company but this company has not changed their practice of not providing customers the service they should receive
I have booked a flight with JustFly for about $There website was very misleading when it comes to cancel the flightIt was shown to me that my total flight cost was $539, cancellation fee is $300, and then an amount of around $in parenthesis, so I assumed that that will be my travel creditBut no, they charged me another $and gave me $travel credit that I can use for later for only the same flight destinations that I have booked beforeWhat's more rip off is that when you search for booking another flight with your travel credit on their website, the prices are at least $200/person more than the prices on different website or the airline websiteI have called them to undo my cancellation after I saw that I was charged $and was not deducted from my travel credit, which happened only 15mins ago, and they can't undo itThey also can't give me $travel credit, they have to charge an additional $to get me $travel creditI asked why and they cannot answe
To whom it may concern, My name is *** *** and my husband dad purchased tickets over the phone with an agent on Jan20th He bought tickets for my family from Chicago (ORD) to PodgoricaWe have a stop in Instanbul and then from there we go to PodgoricaOur flight is scheduled for August 3rd The airline we are using is Turkish Airlines and the booking agency is Justfly***My husband purchased these tickets over the phone with an agentThe issue that we have is none of my family has middle names but instead of just leaving the middle name space blank on the ticket, the agent instead put down "NO" for all of our middle namesI first called regarding this issue on June 13th I have been going back and forth with Justfly*** and talking to different representatives on the phone and also emailing as well since thenI have called numerous times to be put on hold for hours and to be told conflicting information by different representativesThey first said t
Their website advertised free hour cancellation policyWhen we had to cancel the flight due to and issue with the time we were advised we should have read the fine print...we have been charged $for the cancellation and we will never use this service againI called today about our $taken out of our checking account for this flight and was advised to call back after September 8th if we haven't received itThey also informed me they had removed the hour cancellation policy from their website
Terrible experience We requested one date to fly out Their web site came back with a slightly different date In tiny green print on a green background they say the date is different than requested because the rate is slightly better We did not want an alternate date but did not notice their tiny, obscure alert When we got the confirmation we immediately called justfly They said they can not change or cancel the incorrect flight without a canellation fee of $
We will NEVER DEAL WITH JUSTFLY AGAIN, EVERCustomer service was AWFULAVOID AT ALL COSTSThey were BEYOND INCAPABALE and offered us ZERO HELP when we had an emergency issue with our trip and had to change just one flight on our itineraryOne would think this would be an quick/easy fixHowever, it was notTheir initial reaction was that we had to deal directly with the airline, which we then contactedThe airline then informed us because we booked thru JustFly we had to work with themThis back and forth happened FOUR TIMES in the end solving NOTHINGWe were passed back and forth all morning until changing was too lateWe lost all our flights in the itinerary due to missing the first, a good amount of money, and were charged by JustFly for cancelling on top of itUpon our final call to the airline, they informed us had we called earlier, we could have switched easilyThis of course was too late as we were wasting our time dealing with incompetent employees of JustFly and the airline who continued to pass us back and forth and refused to, or just were incapable of, helping usTheir attitude towards us was basically repeating their boilerplate statements rather than listening to what we needed help with, basically saying to us "too bad!" and then charging us a cancellation feeZERO STARS
My wife purchased flights to West Palm Beach for a vacation coming up in JanuaryThe ticket value was about $My wife suddenly passed away from a massive heart attack on November 3, I called justfly.com to see about cancelling the tickets because of her death, and that I would no longer be taking that vacation because of the sudden loss of my wifeThey said there would be a fee for cancelling, but mentioned that with proof they "might" approve at least cancelling the tickets without the charge and either credit me or refund meI did a lot of leg work to send in what they asked forSo I sent in proof via email to the address they provided, for review, and was told to call back in 48-hoursI called back within that time frame, and was told that there would be no refund, no credit to us, and that I would lose all $for cancelling the tickets regardless of deathAll the money we paid for these tickets would be goneThe charges are literally the same price as wh
I bought a flight ticket in the first hours found out I could not make the flight so I went online to cancel was instructed to email the airline thenI did so so the airline said since it was bought through justfly I would have to deal with them? They would not refund because not in the first hours but I explained they suggested I cancel the flight and they would hold the funds as travel creditI originally $but only was given and charged $then a week later I tried to book a flight using the travel credit unable to do so for $ticket They wanted to charge $doubling the original ticket price to use the travel creditThis is immorally and business mistake and wrongThe Revdex.com should investigate and react with a class action lawsuit and force these business practices from happening
GOOD MORNING MY NAME IS KATARZYNA *** AND JUST FEW DAYS AGO AFTER SEARCHING A LOT OF WEBSITES TO BOOK MY TRIP TO FLORIDA WITH MY FAMILY I DECIDED TO DO IT WITH JUSTFLY ( FIRST TIME EVER ) BECAUSE TO ME THEY HAD GOOD DEALS I BOOKED MY TRIP ON FEB WE PICKED 240$ FARE PER PERSON ( THAT INCLUDES FLIGHT AND ALL TAXES AND FEES IN THAT PRICE ) THIS IS HOW THEY CALCULATE EXPLETS SAY TICKET IS $ PER PERSON ( IS TICKET AND IS TAXES AND FEES ) = $ PER PASSANGER WELL WE WENT WITH 240$ PER PERSON AND EVERYTHING SHOULD HAVE BEEN INCLUDED IN THAT PRICE INCLUDING TAXES & FEES I SHOULD NOT BE PAYING MORE THAN $ON EACH PERSON BUT THATS NOT WHAT HAPPEND THEY CHARGED ME $ USD TICKET ON TOP OF THAT $IN TAXES AND FEES FOR EACH PERSON TOTALING IN $! ON EACH I ALSO LIKE TO MENTION THAT I HAD HRS TO CANCEL OR TO DO WHATEVER WITH MY BOOKING( I WAS GONNA CALL THEM REGARDING THAT CHARGE ) / BUT I LOST TRACK OF TIME BEC
Please do not use this service After receiving my flight confirmation, I noticed our return home date was wrongIt was not the date I had just booked It had been changed by their company The date booked for our return flight was suppose to be in October My confirmation email said it was Thanksgiving day As if I wouldnt have noticed that before confirming my flightsI called them, they told me it would cost an extra per person to change our return home flight After reading reviews, I realized this and many other negative things have happened to other people who used Justfly.comWhat a horrible company
I've called multiple times to change a flight and customer service have told me they cannot locate an adjusted fare to change the dateWhen I called the airline company, they told me specifically that JustFly can adjust the date to the desired date and that there would be a change fee, which I am fine withJustFly continues to tell me they cannot change the date although the airline company says they canIt feels like JustFly does not want to change the date because they will not receive reimbursement
Booked a flight to Houston From Santa RosaI had to move the reservation to the next month due to my daughters graduation being movedMy insurance policy that I purchased was denied although it was in their policy that that would be coveredI called to cancel recieved a phone call back from a number I asked if I was speaking with American Airlines rep they replied yesThe fees that Just Fly had told me was $per person to rebook plus a $fee for cancelingThe person that said they were from American airlines stated that it would only be $a person and that I would have a creditI called American airlines to rebook they stated that they never talked to me so I called Just Fly I asked if they had record of talking to me the previous day which they didI explained what the person told me the day before that it was a Just Fly rep claiming that they were from American AirlinesJust Fly lied said they were a rep from American Airlines so they charged me $to cancel the
We used Justfl*** to book tickets for our church missions trip to help orphans in ZambiaOne of our team members could not make the trip due to his college class schedule changeWe were not looking for a refund to cancel one ticket but Justfl*** demanded $to forfeit this ticketAdditionally, all the fees and taxes for this unused ticket will be kept bu Justfl***When on the phone with them, they just put you on hold for several hours while stating that the "supervisor" is still busyIt is unethical and illegal to keep the taxes on a transaction that has not and will not happenWe fund raised as a church for a long timeHELP!!!!
I was online looking for tickets to fly to the Midwest ( last month my friend pd $for these tickets)I saw a special going to Springfield mo for $round trip if booked before midnight, it was 7pm California timeAfter much talk about it not being available for I asked for a supervisor (I had read what the special said to the lady I was talking to when she put me on hold to get a supervisor.) while on hold I checked the computer again and that special was no longer thereThe supervisor came on and said it was not valid & that a round trip ticket was and then she started adding other pricesI told her to just cancel the reservation & don't use the card I was going to cancel due to all the hasslesI was then told there were no refunds but I could pay more $ and use the ticket later, I declinedI asked for a refund again & was denied again, & noticed the $ was already taken outI called my bank to dispute but they said they could start the process
I purchased plane ticketsI purchased cancellation insurance because I was going to see a family friend who is dying of cancerI had to cancel my flightI paid $dollars to use the tickets as a future creditEach time I've attempted to use my future credit they want to charge me for new ticketsTime is now sensitive in seeing my family friendI have re-booked my flight which was placed on my credit card againI was told I would be refunded my origins ticket price back once I purchased the same air line , same departing and returning airportsSame two passages as original ticketsI was told my pay pal would be creditedIt hasn'tI just want my original tickets refundedI have complied with all the rules they have set forth for rescheduling , paid the extra fee back in July of $to do thisI now of the new set of tickets on my credit card but no refundI just want the $refunded in my accountI have multiple calls to get this resolved and it is not
JustFl*** is the WORST company I've come acrossThey advertised flights alongside reputable online flight reservation companies so I decided to go with them since the prices were slightly cheaperI will never ever use them again as they have been nothing but a headacheTo start, we booked three different flights with them and each leg has so far been changed or up-charged immenselyThe price advertised jumped over $from the page where we entered out credit card information to the submit page
We then got emails a saying that flight times had been changedOnly an hour here or there so we let it goThen, I received an ambiguous email a few weeks after booking saying I needed to call JustFly because another one of my flights had been changed/cancelledWhen I called to check on the status of the flight I was told that I would no longer be able to fly that day or that I would only be able to get a flight at horrible times with extremely long layoversI called Air Canada to confirm that there were no other flight options and was shown multiple available flights at convenient times on the day I wanted to travelI called JustFly back and was told they weren't able to get me on any of those flights, despite there still being available seatsI waited on hold for hours with JustFly and they continued to tell me they were unable to book my flight but could not give me a reason why
Finally I had a very helpful person from AirCanada call JustFly with me and after another painfully long hold they somehow were magically able to book me back onto the same flight I originally purchased
Overall horrible experience and very stressfulPlease DO NOT use JustFly
I am complaining on behalf of my brother whom I had purchased a ticket for back in October I purchased it from Just FlyHe made the trip for a medical emergencyHe ended up not being able to return on the planned date because of a transplant that needed to happenHence, the date had to be movedI contacted Just Fly to see what could be doneThey asked for a medical note, which was provided to them*** ended up going on strike and reissued the ticketFortunately, it allowed me a chance to extend the ticket for him till January of this YearFollowing the transplant, extensive care was now needed beyond what was initially expected which warranted another date changeJust Fly gave me the run around that they could not do anything for me*** said Just Fly folks were the only people that could touch the fare of the ticketI made several calls (between Jan and 13th) back and forth, asked for supervisors, was put on 30-40min holds, told they couldn't reach
I bought RT tickets through JUSTFLY to visit sisterWe are unable to go due to her being very illI canceled in enough time for the ticket to be re-booked (June 18, 2017)First Justfly told me I could not cancel, that the airline would not let meThat was an outright lieThen they told me, of yeah you can cancel but I will be charged $per person to cancelThe RT ticket cost $I had bought *** *** ***, which states that travel insurance will reimburse you 100% of your ticketI called *** and they gave me a claim # and said I should be reimbursedThen I called JUSTFLY back and they said ok, good you cancelled your trip but still we have to charge you $each cancellation feeI finally spoke to a manager who said they would cancel but have to charge me, now$per person cancellation feeWHY should someone buy *** *** *** when you will be charged anyway??? I believe this a a serious scam and double talkPLEASE DO NOT USE THEM