I purchase a ticket to fly from Rome to Miami and cancelled the ticket before the hours of the fly because I had a issue with the nameThe customer service told me that I will receive a refund based in airport taxes and other fees, the ticket never was cancelled by the agency, I never received any refundNow they said they don't refund ticketsReally? I believe I was robbed by this agencyNo partial or any refund was receivedNo cancellation noticeNothingI don't use the ticket and call them three days before the fly
Purchased ticket through Justfly*** to PakistanMy visa was deniedI was only offered travel credit to the same placeCannot go to Pakistan if visa was deniedI am seeking a refund of $I have the letter from the consulate that says my visa was denied
My grandparents years aniversary is this October the 2nd in Canada, I went to*** to buy the tickets for me and my wife, I selected to search tickets departure the 1st and returning the 4th because thats our vacation, I selected departure October the 1st and return October the 4th and did the purchaseI went to my email to forwarded it to my wife and happen to see that the returning date was changed by them to the 6th which I cant due to my job, I call them and they were very rude, cornered me with no solution but to cancel with a feeThey made me understand that they have a system that on purpose change the dates suddenly so you then are forced to pay this cancelation feeThis in not fair, plus they told me they refunded the money in almost a month so now im not going to be abble to buy the ticket at all
I booked a flight from New York to Sydney, Canada on Justfl***My itinerary was changed without me being adequately informed of the changeWhen I called customer service for the first time, the connection broke down after minutes and I never received a call back although I had given the operator my phone numberWhen I called the second time and spoke to a different operator, my questions were ignored and the operator initially refused to put me through to a manager or supervisorThere were extremely long waiting times and I in total spent two hours on the phoneAll my initial requests for more adequate itineraries were refusedOnly after insisting repeatedly on a specific connection, was it confirmedI was told that I would receive an email confirmation within 48hours and hope very much that this will be the case
Very disappointed!
I booked an Air Canada business class ticket from New York to Dubai by way of TorontoThe flight from New York to Toronto was cancelled and I was unable to reach my destinationI called Air Canada and they advised me to call Jusyfly*** to process my refundI called Justfly*** on occasions and they kept making up an excuse about the ticket status and they were unable to process a refundI called Air Canada and explained the situation and they advised what Justfly had to do to process the refundI even had the Air Canada representative explain directly to Justfly what they needed to do to process the refund since I had them on a conference callThey told me they have to call Air Canada and get a code which Air Canada said was not necessary to process a refundDespite numerous requests Justfly insisted they could not process a refund because of the status of the ticket which is in direct contradiction to what Air Canada advised them to doThey are unethically and unlawfully no
I recently purchased a plane ticket through JustFly with Air New ZealandExtenuating circumstances have caused me to be unable to use the flight I purchasedI have tried to cancel the flight and get a refund numerous times, but have been unsuccessful due to poor business practicesThe first time I called Air New Zealand (on Wednesday Nov 2016) I was told that they would be happy to process my refund request, but I needed to cancel through JustFly because that's where I bookedI called JustFly (on Wednesday Nov 2016) I was told that my ticket was refundable and the associate began the refund/cancellation processA $change fee for JustFly was placed on my account, and I was told that I would have to pay a $cancellation fee to Air New Zealand in addition, which I agreed toThen, the associate came back and said actually only one of my tickets was refundable and that they don't do partial refundsI called JustFly later that night again, and spoke with a supervisor name
NEVER BUY FROM JUSTFLY!! Absolutely terrible customer service, they refuse to make simple changes or stick to their original word, specifically the “supervisor” *** that is extremely rude & doesn’t let the customer talkThey told us they would be able to make a simple name change & after sending them my personal information & passport trusting this would fix the issue they wanted to charge us an additional $& they never told us there would be a chargeIf I could give them -stars I would because this is the worst company I’ve ever had to deal withAfter reading reviews of others who have had terrible experiences with them we are having to change our card information to prevent this fraudulent company from charging our card without our consentAgain NEVER buy from Justfly!!! It’s way better to buy from a real airline even if it is a little more expensive
After I made my flight reservation with justfl***, my credit card was changed times for different amounts which is fine if the total amount equaled that amount presented in the online transaction and the invoiceOne credit card transactions was for justfl*** service and the other transactions were made to the airline for the flight and seat reservationsTotal amount charged to my credit card was $higher that the invoice I have received from justfl***I have called justfl*** twice but they refuse to acknowledge the amount difference and refund
Last year on 24th September 2017, I booked flight tickets for myself and my then years daughter from Minneapolis to Mumbai using Justfl***, flying through Air CanadaFor some reasons, I had to cancel our flights and that’s when the nightmarish experience startedWhen asked about cancellation fee, there was inconsistent information given to meOne agent mentioned dollars and when I called back I was told dollarsFinally after lot of arguments and discussion, the flights were cancelled for cancellation of dollarsNow I am trying to use my travel credit and their website would return me flight options after providing the intended dates of travelThe same search works if I do that from their home pageTried calling them and wait time was more than minutes and it stayed “more than minutes” for next minutesAfter minutes it changed to “upto minutes”After several attempts when the call was finally connected, it was routed from one group to another groupLast person I talked to told me that they cannot see the price so they have to reach out to airline and I need to call them after hoursWhen I mentioned that I can see the price, I was given some weird excuse that prices for a new booking and re-booking are differentMy dollars are stuck in travel credit with them and I am unable to use them even if I want to use themUnfortunately I read the complaints for Justfl*** only after booking my ticketsI am not sure if you can help me with getting my money back but I really hope that this email adds enough to already reported concerns by customer, for authorities to take some action against these money eaters!
Regards,
*** ***
Complete scam of a businessMy honeymoon was canceled the day before we were supposed to leave the countryFor week before our trip, I called them daily to see what was going on with my itineraryEvery day I was told it was an error, the issue had been escalated, a manager would call me back, an email would be sent to me within hours, etcI never received anything from themI repeatedly asked different reps where there office was located, they each had a different answerperson said Canada, person said ConnecticutThey were very obviously located in the Philippines, children could be heard in the background, the "supervisor" had the same voice as the hold messageWhen asked to speak to a supervisor, I would be placed on hold for FIFTY minutes before someone would return to the phoneAfter approx hours on the phone with them, they said I would be able to get a refund...in 6-weeksI had to file a claim with my bank to try to get the $1,back
Purchased a ticket while deployed, emergency government orders came in that prevented me to use the ticketCustomer service said they would pursue a refund but would have to charge me an additional $They charged my account and never refunded any of my moneyNow everytime I call they say there is no manager to speak to and they dont know what else they can do
My husband I were booking a flight to Ohio on justfly when we clicked reserve it told us the flight had changed in price and to search againWe did and booked our flight only to see the return flight had been changed from arriving in New York to NewarkWe called within minutes of booking, and my husband spoke to a representative who told us no modifications could be made only cancellation which would cost us $250/per personMy husband asked to speak to a supervisor because this was not our error but of their website and after being put on old for minutes we were disconnectedMy husband called back and explained the disconnected line and was now told that instead of a $fee we would be charged $per person and he said he would discuss with me and call them backWe both agreed something was fishy about this website and called back to cancel and were told it would take upto 6-weeks to reflect on our credit card statementRecently, my husband called his credit card to fin
I purchased a flight ticket on justly*** on 6/28/for my sister and her child to travelHer child has disabilities and for that reason I made sure to buy a direct flight from LA to NYThe ticket was advertised as a direct flight so I purchased the ticket, When I called later on in the week to get information on special services, the representative told me that the flight I purchased was not a direct flight, it makes two stops in other statesDue to my sisters child's conditions he requires attention and care and gets very antsy quicklyI called the airline directly and told me that it is a flight that does stop in other states and is about hrs of flyingThe advertisement on the justfly*** website says it is a non stop flighti contacted both the airline and the website customer care to get the issue resolved and neither want to exchange or refund my money due to the mistake that was made
I booked a flight with JustFly.com on 8/26/I paid an extra $fee for the right to cancel "without subjecting you to our standard administrative cancellation fees" (according to their terms and conditionsThe agents I talked with can barely speak EnglishI ended up needing to cancel the flightI was told when I cancelled the flight, that there was a $cancellation feeI agued, but they were firmI paid the feeThey stated that they did not refund the money for the flight but would give me a credit that I could use for up to one yearIt had to be for the same person and the same destinationThe girl kept stressing to me that the credit would only be available for one yearShe stated that hours after this call and cancellation, I would receive an email confirming the cancellation and creditI could then re-book the flight anytime after that hoursI waited hrs and never received an emailI checked my account with JustFly.com and the flight had not been cance
Justfly.com promised a credit for having to cancel a flight we booked on their siteTheir customer service said if we canceled the flight before it departed, we'd receive a credit to use for future travelAfter speaking with three different customer service representatives and given different solutions and explanations for each, we've never received the credit or a possible solution to the problem
We had booked a flight to Brazil, leaving today and a Dream Vacation for my family and just was informed yesterday that we needed a VISA to enter the country and up to now no details, or information letting us know or asking if we know what needs to be done before we depart and what lengths to go
There error, of not sending me confirmation I had to call and ask them, tried to DBL charge my CCand every step of the way, I had to call and ask, and be brushed off time and time again
United airlines tried to help us, but the way JUST FLY has it conditioned there hands are tied and I am out or week vacation at our own expenseMy family is now stuck at home without a vacation, and we have no extra funds to go anywhere to replace our heartache
I'm writing today to share my experience with JustFl***Before I go into details, understand that my experience with their customer service agents was horrible, including the managerThis was my first, and will by my last time, booking through this third party siteEarly Nov2017, I booked a flight to Ausfor my mother After searching around, Justfly seem have a good decent priced airfareSo I decided to book through themUnfortunately, I made a mistake and did not look at the layover time (23hrs to be exact)on the returning flightAnd sadly, I didn't realized the mistake until mid-day of the following dayHowever, there was a 24hrs cancellation time frameSo as so as I got home I jumped online to do my cancellationAs I was going through the site, I saw that I could actually do a flight change, instead of cancellationBut the price to do so was $And the price to cancel, $ I was a bit puzzle and thought maybe I had misread or enter something incorrectlySo I called in, just to confirm if what I'm seeing online is correctI was a simple yes or no questionIf it was yes, I would just hit cancel and re-book another flight for my mother immediatelyBut what I thought to be a simple call, turns out to be a nightmareThe first agent that I encounter instead of answering my question, kept asking for my booking informationAnd instead of asking for all my infoat onceHe would asked me a few question, than placed me on HOLDIt took to holds for him to finally get down all my infoAfter a lengthy holding time with this agent he than come to tell me he doesn't have answer my question and have to transfer me to another agentBut what he did tell me was, "Don't worry ma'am, we can do itWe will take care of you." So he place me on hold, again! And transferred the callSecond agent finally answered, again requested for my booking info., than 'HOLD'Picked up and asked me two question, to why I'm calling, than 'HOLD'Picked up again, asked me a few more questions, (but never let me fully finished), than 'HOLD'Every couple of questions, I get put hold It's like they have know knowledge in there products and procedures, so they have to place you on hold to ask someone for the answerI was place on hold times from this second agent, it was now 35-into the call, and I was getting tired of these lengthy HOLD'sSo I told her no more holdsI asked my questions (completely) and told her I simply need to know if the price I see online was correct or not!? So I know to either cancel or just re-bookAnd she finally came to telling me yes, that the price is accurateBecause I was already on call with them, I asked her to help me cancel the flight and re-bookBut her response to me was shockingShe told me if I want to cancel (at that time), cancellation will cost me $(Woe What?!) Yes, I was very confused and asked her how did it go from $to $400? Her response, "Well ma'am you have exceeded your 24hrs time limit for cancellation!''I explained to her that I called in way within my time limit, and was seeking for a simple answer to my question, but due to numerous (not to mention lengthy) holds, I was placed on, it through me over my 24hrs time frameNon the less, I believe my time should of been honored since I did called in prior to the expiration of my timeBut she didn't careAll I get is, "There's nothing I can doYou had exceeded your timeIf want to change your booking it will cost you $350, and cancellation will cost you $What do you want to do?" So I got frustrated and asked to speak with a managerAgain another lengthy HOLD!!!
Manager came on, and I was surprised to receive such poor customer service from herI honestly don't understand how she became managerAs I tried to explain to her my situation, I realized she didn't seem to careHer first respond was, "My agent did not do anything wrong, she is right you have exceeded your time and there's nothing we can do!" I went on to explained her that I spoke to another agent prior to speaking to this current agent that transferred me to herInstead of looking into it, just did a quick response, "I don't have and record of that! So what would you like to do ma'am? Do want to cancel for $or change your booking for $350?"
Wow, I am speechlessI feel like I had just been robbed of my moneyI feel that they purposely placed you on this lengthy holds so you can exceed your time so that they can charge you a hefty price for making any change or cancellationSo my warning to everyoneYes they may have a slightly cheaper price than other third party sites out there, but they are no friendl***panyIt's either their agents are poor trained, and is completely incompetentOr they are trained to (how I see it), rob you of your moneyThey do not want to help you in any way and only quick to tell you, you need to pay more Sadly, I could not afford to make any changes to my mother's flight, and now she will be stuck at an airport for 23hrs due to the layoverIn most cases, if it was me or anyone who speak English well or had travel alot, it wouldn't be a problemBut my mother is do not speak English and is traveling for the first time by herselfI worked so hard to save enough money to send my mother on what should suppose to be joyful trip, now to turns out to be such a nightmareOnly because I couldn't get any help from the 'company' to adjust a simple mistakeSomething that could of been fix in no more than 5minstops
The company charged for the insurance for my flight but next day decided not to buy it because "price went up"They claim they send me an email but I don't have oneI called days after and they said that I have to pay moreI have paid moreNow the insurance company refused to pay because of the later policy date
I have worst experience with justfly.com
First Part
I booked flight ticket from Hyderabad to ChicagoThere is layover in DelhiJustfly.com canceled my Delhi to Chicago without notify me the reasonWhen I reached airport I am surprised to know that my ticket is canceledAll my travel plans messed up
Second Part
I called total times to resolve this problemNo one solved the problem, it is their mistake to cancel my ticket, so they have to fix iti spent hours being on hold in the above mention timesIt plays a weird music while I am holdIt goes like thisYou tell you digit travel number, they will keep you on hold for minsThen ask you to confirm your billing address callback number and tell they verify the itenaryOn hold another minsThen they will ask your problemThen again on hold for minsThey will they are still checking in their stillOn hold for minsThen they will say they are talking with traveling partnerAgain mins holdthen they will say you have to pay some fee (which is usually unacceptable price solution.)You will argueThen they say they will check with supervisorOn hold for mins againAfter sometimenobody responds and your call will be disconnectedThey check play all this drama to avoid providing some solution to you
That is how you can spend your entire day and night expecting a solution from themAnd eventually your mobile phone run out of chargeYou will call againthen it will be new person (or same person with different name)You will need to do all the above mentioned second part for one more dayBut you wont get any solutionBest of luck
I recently tried to book a flight for my wife with Justfly*** with a departure date of October 12th With many of the online booking sites I find you have to act quickly to get the quoted priceI booked the cheapest flight that popped upI scanned it quickly and everything seemed to make sense on the screen with an arrival date of October 13th at 5:amWhen I received the itinerary in my e-mail I quickly realized that the departure date was in fact Oct11th not the 12th as requested with a hour layover in the Toronto airportInitially I thought it was a hour wait and my wife would take a flight that would leave around in the morningIt was 1:the next day in the afternoonI called justfly almost immediately to explain the issue and when I provided the necessary details the agent on the phone thought the exact same thing as me that the wait was only a hours layoverThis wasn't the case and I indicated to him how if he can make that mistake it isn't unreasonable that t
I purchase a ticket to fly from Rome to Miami and cancelled the ticket before the hours of the fly because I had a issue with the nameThe customer service told me that I will receive a refund based in airport taxes and other fees, the ticket never was cancelled by the agency, I never received any refundNow they said they don't refund ticketsReally? I believe I was robbed by this agencyNo partial or any refund was receivedNo cancellation noticeNothingI don't use the ticket and call them three days before the fly
Purchased ticket through Justfly*** to PakistanMy visa was deniedI was only offered travel credit to the same placeCannot go to Pakistan if visa was deniedI am seeking a refund of $I have the letter from the consulate that says my visa was denied
My grandparents years aniversary is this October the 2nd in Canada, I went to*** to buy the tickets for me and my wife, I selected to search tickets departure the 1st and returning the 4th because thats our vacation, I selected departure October the 1st and return October the 4th and did the purchaseI went to my email to forwarded it to my wife and happen to see that the returning date was changed by them to the 6th which I cant due to my job, I call them and they were very rude, cornered me with no solution but to cancel with a feeThey made me understand that they have a system that on purpose change the dates suddenly so you then are forced to pay this cancelation feeThis in not fair, plus they told me they refunded the money in almost a month so now im not going to be abble to buy the ticket at all
I booked a flight from New York to Sydney, Canada on Justfl***My itinerary was changed without me being adequately informed of the changeWhen I called customer service for the first time, the connection broke down after minutes and I never received a call back although I had given the operator my phone numberWhen I called the second time and spoke to a different operator, my questions were ignored and the operator initially refused to put me through to a manager or supervisorThere were extremely long waiting times and I in total spent two hours on the phoneAll my initial requests for more adequate itineraries were refusedOnly after insisting repeatedly on a specific connection, was it confirmedI was told that I would receive an email confirmation within 48hours and hope very much that this will be the case
Very disappointed!
I booked an Air Canada business class ticket from New York to Dubai by way of TorontoThe flight from New York to Toronto was cancelled and I was unable to reach my destinationI called Air Canada and they advised me to call Jusyfly*** to process my refundI called Justfly*** on occasions and they kept making up an excuse about the ticket status and they were unable to process a refundI called Air Canada and explained the situation and they advised what Justfly had to do to process the refundI even had the Air Canada representative explain directly to Justfly what they needed to do to process the refund since I had them on a conference callThey told me they have to call Air Canada and get a code which Air Canada said was not necessary to process a refundDespite numerous requests Justfly insisted they could not process a refund because of the status of the ticket which is in direct contradiction to what Air Canada advised them to doThey are unethically and unlawfully no
I recently purchased a plane ticket through JustFly with Air New ZealandExtenuating circumstances have caused me to be unable to use the flight I purchasedI have tried to cancel the flight and get a refund numerous times, but have been unsuccessful due to poor business practicesThe first time I called Air New Zealand (on Wednesday Nov 2016) I was told that they would be happy to process my refund request, but I needed to cancel through JustFly because that's where I bookedI called JustFly (on Wednesday Nov 2016) I was told that my ticket was refundable and the associate began the refund/cancellation processA $change fee for JustFly was placed on my account, and I was told that I would have to pay a $cancellation fee to Air New Zealand in addition, which I agreed toThen, the associate came back and said actually only one of my tickets was refundable and that they don't do partial refundsI called JustFly later that night again, and spoke with a supervisor name
NEVER BUY FROM JUSTFLY!! Absolutely terrible customer service, they refuse to make simple changes or stick to their original word, specifically the “supervisor” *** that is extremely rude & doesn’t let the customer talkThey told us they would be able to make a simple name change & after sending them my personal information & passport trusting this would fix the issue they wanted to charge us an additional $& they never told us there would be a chargeIf I could give them -stars I would because this is the worst company I’ve ever had to deal withAfter reading reviews of others who have had terrible experiences with them we are having to change our card information to prevent this fraudulent company from charging our card without our consentAgain NEVER buy from Justfly!!! It’s way better to buy from a real airline even if it is a little more expensive
After I made my flight reservation with justfl***, my credit card was changed times for different amounts which is fine if the total amount equaled that amount presented in the online transaction and the invoiceOne credit card transactions was for justfl*** service and the other transactions were made to the airline for the flight and seat reservationsTotal amount charged to my credit card was $higher that the invoice I have received from justfl***I have called justfl*** twice but they refuse to acknowledge the amount difference and refund
Last year on 24th September 2017, I booked flight tickets for myself and my then years daughter from Minneapolis to Mumbai using Justfl***, flying through Air CanadaFor some reasons, I had to cancel our flights and that’s when the nightmarish experience startedWhen asked about cancellation fee, there was inconsistent information given to meOne agent mentioned dollars and when I called back I was told dollarsFinally after lot of arguments and discussion, the flights were cancelled for cancellation of dollarsNow I am trying to use my travel credit and their website would return me flight options after providing the intended dates of travelThe same search works if I do that from their home pageTried calling them and wait time was more than minutes and it stayed “more than minutes” for next minutesAfter minutes it changed to “upto minutes”After several attempts when the call was finally connected, it was routed from one group to another groupLast person I talked to told me that they cannot see the price so they have to reach out to airline and I need to call them after hoursWhen I mentioned that I can see the price, I was given some weird excuse that prices for a new booking and re-booking are differentMy dollars are stuck in travel credit with them and I am unable to use them even if I want to use themUnfortunately I read the complaints for Justfl*** only after booking my ticketsI am not sure if you can help me with getting my money back but I really hope that this email adds enough to already reported concerns by customer, for authorities to take some action against these money eaters!
Regards,
*** ***
Complete scam of a businessMy honeymoon was canceled the day before we were supposed to leave the countryFor week before our trip, I called them daily to see what was going on with my itineraryEvery day I was told it was an error, the issue had been escalated, a manager would call me back, an email would be sent to me within hours, etcI never received anything from themI repeatedly asked different reps where there office was located, they each had a different answerperson said Canada, person said ConnecticutThey were very obviously located in the Philippines, children could be heard in the background, the "supervisor" had the same voice as the hold messageWhen asked to speak to a supervisor, I would be placed on hold for FIFTY minutes before someone would return to the phoneAfter approx hours on the phone with them, they said I would be able to get a refund...in 6-weeksI had to file a claim with my bank to try to get the $1,back
Purchased a ticket while deployed, emergency government orders came in that prevented me to use the ticketCustomer service said they would pursue a refund but would have to charge me an additional $They charged my account and never refunded any of my moneyNow everytime I call they say there is no manager to speak to and they dont know what else they can do
My husband I were booking a flight to Ohio on justfly when we clicked reserve it told us the flight had changed in price and to search againWe did and booked our flight only to see the return flight had been changed from arriving in New York to NewarkWe called within minutes of booking, and my husband spoke to a representative who told us no modifications could be made only cancellation which would cost us $250/per personMy husband asked to speak to a supervisor because this was not our error but of their website and after being put on old for minutes we were disconnectedMy husband called back and explained the disconnected line and was now told that instead of a $fee we would be charged $per person and he said he would discuss with me and call them backWe both agreed something was fishy about this website and called back to cancel and were told it would take upto 6-weeks to reflect on our credit card statementRecently, my husband called his credit card to fin
I purchased a flight ticket on justly*** on 6/28/for my sister and her child to travelHer child has disabilities and for that reason I made sure to buy a direct flight from LA to NYThe ticket was advertised as a direct flight so I purchased the ticket, When I called later on in the week to get information on special services, the representative told me that the flight I purchased was not a direct flight, it makes two stops in other statesDue to my sisters child's conditions he requires attention and care and gets very antsy quicklyI called the airline directly and told me that it is a flight that does stop in other states and is about hrs of flyingThe advertisement on the justfly*** website says it is a non stop flighti contacted both the airline and the website customer care to get the issue resolved and neither want to exchange or refund my money due to the mistake that was made
I booked a flight with JustFly.com on 8/26/I paid an extra $fee for the right to cancel "without subjecting you to our standard administrative cancellation fees" (according to their terms and conditionsThe agents I talked with can barely speak EnglishI ended up needing to cancel the flightI was told when I cancelled the flight, that there was a $cancellation feeI agued, but they were firmI paid the feeThey stated that they did not refund the money for the flight but would give me a credit that I could use for up to one yearIt had to be for the same person and the same destinationThe girl kept stressing to me that the credit would only be available for one yearShe stated that hours after this call and cancellation, I would receive an email confirming the cancellation and creditI could then re-book the flight anytime after that hoursI waited hrs and never received an emailI checked my account with JustFly.com and the flight had not been cance
Justfly.com promised a credit for having to cancel a flight we booked on their siteTheir customer service said if we canceled the flight before it departed, we'd receive a credit to use for future travelAfter speaking with three different customer service representatives and given different solutions and explanations for each, we've never received the credit or a possible solution to the problem
We had booked a flight to Brazil, leaving today and a Dream Vacation for my family and just was informed yesterday that we needed a VISA to enter the country and up to now no details, or information letting us know or asking if we know what needs to be done before we depart and what lengths to go
There error, of not sending me confirmation I had to call and ask them, tried to DBL charge my CCand every step of the way, I had to call and ask, and be brushed off time and time again
United airlines tried to help us, but the way JUST FLY has it conditioned there hands are tied and I am out or week vacation at our own expenseMy family is now stuck at home without a vacation, and we have no extra funds to go anywhere to replace our heartache
I'm writing today to share my experience with JustFl***Before I go into details, understand that my experience with their customer service agents was horrible, including the managerThis was my first, and will by my last time, booking through this third party siteEarly Nov2017, I booked a flight to Ausfor my mother After searching around, Justfly seem have a good decent priced airfareSo I decided to book through themUnfortunately, I made a mistake and did not look at the layover time (23hrs to be exact)on the returning flightAnd sadly, I didn't realized the mistake until mid-day of the following dayHowever, there was a 24hrs cancellation time frameSo as so as I got home I jumped online to do my cancellationAs I was going through the site, I saw that I could actually do a flight change, instead of cancellationBut the price to do so was $And the price to cancel, $ I was a bit puzzle and thought maybe I had misread or enter something incorrectlySo I called in, just to confirm if what I'm seeing online is correctI was a simple yes or no questionIf it was yes, I would just hit cancel and re-book another flight for my mother immediatelyBut what I thought to be a simple call, turns out to be a nightmareThe first agent that I encounter instead of answering my question, kept asking for my booking informationAnd instead of asking for all my infoat onceHe would asked me a few question, than placed me on HOLDIt took to holds for him to finally get down all my infoAfter a lengthy holding time with this agent he than come to tell me he doesn't have answer my question and have to transfer me to another agentBut what he did tell me was, "Don't worry ma'am, we can do itWe will take care of you." So he place me on hold, again! And transferred the callSecond agent finally answered, again requested for my booking info., than 'HOLD'Picked up and asked me two question, to why I'm calling, than 'HOLD'Picked up again, asked me a few more questions, (but never let me fully finished), than 'HOLD'Every couple of questions, I get put hold It's like they have know knowledge in there products and procedures, so they have to place you on hold to ask someone for the answerI was place on hold times from this second agent, it was now 35-into the call, and I was getting tired of these lengthy HOLD'sSo I told her no more holdsI asked my questions (completely) and told her I simply need to know if the price I see online was correct or not!? So I know to either cancel or just re-bookAnd she finally came to telling me yes, that the price is accurateBecause I was already on call with them, I asked her to help me cancel the flight and re-bookBut her response to me was shockingShe told me if I want to cancel (at that time), cancellation will cost me $(Woe What?!) Yes, I was very confused and asked her how did it go from $to $400? Her response, "Well ma'am you have exceeded your 24hrs time limit for cancellation!''I explained to her that I called in way within my time limit, and was seeking for a simple answer to my question, but due to numerous (not to mention lengthy) holds, I was placed on, it through me over my 24hrs time frameNon the less, I believe my time should of been honored since I did called in prior to the expiration of my timeBut she didn't careAll I get is, "There's nothing I can doYou had exceeded your timeIf want to change your booking it will cost you $350, and cancellation will cost you $What do you want to do?" So I got frustrated and asked to speak with a managerAgain another lengthy HOLD!!!
Manager came on, and I was surprised to receive such poor customer service from herI honestly don't understand how she became managerAs I tried to explain to her my situation, I realized she didn't seem to careHer first respond was, "My agent did not do anything wrong, she is right you have exceeded your time and there's nothing we can do!" I went on to explained her that I spoke to another agent prior to speaking to this current agent that transferred me to herInstead of looking into it, just did a quick response, "I don't have and record of that! So what would you like to do ma'am? Do want to cancel for $or change your booking for $350?"
Wow, I am speechlessI feel like I had just been robbed of my moneyI feel that they purposely placed you on this lengthy holds so you can exceed your time so that they can charge you a hefty price for making any change or cancellationSo my warning to everyoneYes they may have a slightly cheaper price than other third party sites out there, but they are no friendl***panyIt's either their agents are poor trained, and is completely incompetentOr they are trained to (how I see it), rob you of your moneyThey do not want to help you in any way and only quick to tell you, you need to pay more Sadly, I could not afford to make any changes to my mother's flight, and now she will be stuck at an airport for 23hrs due to the layoverIn most cases, if it was me or anyone who speak English well or had travel alot, it wouldn't be a problemBut my mother is do not speak English and is traveling for the first time by herselfI worked so hard to save enough money to send my mother on what should suppose to be joyful trip, now to turns out to be such a nightmareOnly because I couldn't get any help from the 'company' to adjust a simple mistakeSomething that could of been fix in no more than 5minstops
The company charged for the insurance for my flight but next day decided not to buy it because "price went up"They claim they send me an email but I don't have oneI called days after and they said that I have to pay moreI have paid moreNow the insurance company refused to pay because of the later policy date
I have worst experience with justfly.com
First Part
I booked flight ticket from Hyderabad to ChicagoThere is layover in DelhiJustfly.com canceled my Delhi to Chicago without notify me the reasonWhen I reached airport I am surprised to know that my ticket is canceledAll my travel plans messed up
Second Part
I called total times to resolve this problemNo one solved the problem, it is their mistake to cancel my ticket, so they have to fix iti spent hours being on hold in the above mention timesIt plays a weird music while I am holdIt goes like thisYou tell you digit travel number, they will keep you on hold for minsThen ask you to confirm your billing address callback number and tell they verify the itenaryOn hold another minsThen they will ask your problemThen again on hold for minsThey will they are still checking in their stillOn hold for minsThen they will say they are talking with traveling partnerAgain mins holdthen they will say you have to pay some fee (which is usually unacceptable price solution.)You will argueThen they say they will check with supervisorOn hold for mins againAfter sometimenobody responds and your call will be disconnectedThey check play all this drama to avoid providing some solution to you
That is how you can spend your entire day and night expecting a solution from themAnd eventually your mobile phone run out of chargeYou will call againthen it will be new person (or same person with different name)You will need to do all the above mentioned second part for one more dayBut you wont get any solutionBest of luck
I recently tried to book a flight for my wife with Justfly*** with a departure date of October 12th With many of the online booking sites I find you have to act quickly to get the quoted priceI booked the cheapest flight that popped upI scanned it quickly and everything seemed to make sense on the screen with an arrival date of October 13th at 5:amWhen I received the itinerary in my e-mail I quickly realized that the departure date was in fact Oct11th not the 12th as requested with a hour layover in the Toronto airportInitially I thought it was a hour wait and my wife would take a flight that would leave around in the morningIt was 1:the next day in the afternoonI called justfly almost immediately to explain the issue and when I provided the necessary details the agent on the phone thought the exact same thing as me that the wait was only a hours layoverThis wasn't the case and I indicated to him how if he can make that mistake it isn't unreasonable that t