I was sent an email verification of my round trip flight on September 13, My flight was on December 28, for one leg, and then the return is on May 19, 2018, which is yet to comeI got no notification of any kind that this has changed for many monthsOnly by accident, I was reviewing my emails over couple of months ago and I clicked on the booking information to make sure my flight still valid for May All of a sudden on the website it said that my flight has been altered and it can not be viewed online and I have to call Customer serviceI have been calling customer service for over one month every weekend and during regular business hours and stay on hold for over one hour every time and no one has picked up the phoneThe answering machine has the same exact words no matter when you call :" Your wait time is over minutes and there are customers ahead of you"I do not know what to doThis is ridiculous and insaneI can not get a hold of anyoneI like to see
This website advertises very cheap flight ticketWhen I booked a ticket in this website, I found that it charges $more than the price listed in the searchHowever, there is no customer service in the websiteAfter one day, I think I need cancel my order, I find there is a $cancellation fee, but I could not contact with the website, tooSo I did not cancel it at this timeNow when I log in this website and find that the cancellation fee increased to $150, but I cannot contact a representativeIn afraid of charging more cancellation fee, I cancelled my orderThere is no customer service in this website, no telephone, no online chat, the customer could not do anything if a problem happensI don't know why they charge so much of cancellation fee, and it increase rapidly
My boyfriend had credit around $at justfly for cancelled the fly last year*** ***) and due April 12, I want to use this credit to book a ticket from San Francisco to Kona Hawaii On Feb, at the begin, I want to use all the credit to buy a ticketThey quoted the price $something for an economy ticketI just said no make sense I still need to pay one thousand something for a ticket after deductionMy boyfriend called before the same resultHe booked first class from Oakland to Kona only less $I checked new booking fly from Oakland to Kona only $672.4(economy)Why I need pay more to get the ticket after deductionThen, the lady try to get the cheaper price to meShe told me $for a ticket, I felt it was ok if I can use the credit to payLater she said no, I only can use my part as we booked people tickets last yearSo my part only worth $Finally, I asked how much did I need to pay after deductionShe told me still pay $
I booked tickets from Justfly*** website at 9:PM May 31, The flight is from JFK, New York to Taipei on 11/10/but it needs passenger to connect flights between PVG and SHA airport at ShanghaiChinaMy wife she is using a Chines passport so she will need a special permit to Taiwan if she will from leaving any airports in ChinaWe didn't realize that as we booked so I cancel the tickets within hours but the Justfly representative says that they will charge $cancellation fee for each ticket and other fee $31.9, total $According to the Department of Transportation’s consumer rule “Enhancing Airline Passenger Protections” customer should not be charged any fee if the cancellation is made within hrs of booking, as long as the booking is made days and earlier of departure dateI also call the manager regarding the issue, but he explains it is stated in their policies to charge customer "modification fee" for the cancellationI can't see all the fine prin
Justfly*** has refused to pay a refund they owe me from over a year and a half ago for a trip I booked that I had to cancelThey charged me for a refund, confirmed the refund in writingI have called them nearly a dozen times in the last year and a half and each time they have a new excuse or someone else to blame or reason to delay delivery of the refund and now they are simply hanging up on me when I call
I called to book my ticketsI talked to *** who gave me completely different price from their justfl*** siteWhen I told her that site says something else and she's saying something elseIn a mumbling voice she said that she can match the pricesThe offer was "BOOK NOW & SAVE MORE!
Get up to an extra $19* OFF if you BOOK TODAY!" She was even not aware of that offerShe was unable to give a simple answer when was asked what does "extra $off means? She was very very rude when asked if I can talk to somebody else or any supervisor/manager? She said there's no need to talk to any supervisor and moreover she's not authorized to transfer call to the supervisor or managerI work with the govt and have never had this kin of bad experience in my life
The site, advertised flight as a certain price for four days(June 2nd-4th)Once clicked on the desired flights it would show same pricesAfter putting in all my informations and the continuing to finalize purchase the price jumps up $600, and happend when tried with several other pricesOn June 2017, called customer service to speak with representativeAfter disclosing problems and unsuccessful attempts to get flights at closet to prices advertised on site, Supervisor was requested, representative pressed holdWhen took off hold, the supervisor "***" who sounded exactly the same as the representative answered and proceeded to unsuccessfully help with the problem after minutes then disclosed that there's no way to purchase flight even close to the price, then put me on hold for minutes to talk with the tech department about fixing their problem that still in no case helped or contributed to the customers problemAfter returning back to the phone call, Manager was reques
My aging mother made a typo when booking her reservationI called times to correct the typoI was given varying fees to make the correction ranging from $- $each time I calledI was asked to email a copy of the passport so they can request a waiver from the airline to make the changeI emailed it twiceEach time I called it was like starting all overIt's been over a week and they still can't make the changeI considered cancelling the reservation altogether but they said I can't cancel a reservationSo I called back and asked a different agent what their cancellation policy isShe said they charge $per ticket to cancelI asked if my credit will be with Justfly or the airlineShe didn't knowI called back to speak to a managerI had to call back times as they really make it hard to get a manager on the lineI'm still on holdI looked online for a written cancellation policy and can't find it on their website anywhere
I booked with Justfly without knowing, my booking details were entered into kayak.com and while processing was transferred to JustflyImmediately I noticed they dropped the full middle name as reflected in one traveler's IDUsing twitter and phone and working with their escalation team they will not fix it and insist it is not a problem (I know it is)I was going to cancel however they are charging a $cancellation processing fee (note; the airline has free cancellations within hours so this is their fee)Working on cancelling and hoping to be able to recoop the fraudlent fee through my credit card
On September 7th, 2017, I purchased flight tickets from justflyConfirmation # ***As advertised and upon completion of purchase, the first checked in bag and carbag was free of chargeWhen attempted to check on at airport each passenger was charged $per checked -in bag, regardless of showing proof of pruchase that clearly stated free of charge agreement from justflyOnce back from the trip I contacted justfly to attempt to hey refund for chargesTheir costumer service department has been extremely unhelpful and even after multiple contacts; now going on two months after at least contact attempts, and over hrs spent each attempt, I have yet received a refund for what clearly should not have been charged to begin withIt has been extremely frustrating dealing with such incompetence and it would be very appreciated to have this issue resolvedEach conversation has been recorded per justfly costumer service department, if that has any validity confirmation
I booked two one way flights to my father's 90th birthday, totaling $ He fell ill and we needed to change our destination Justfly wanted to charge $to make the change I canceled both flights, costing $ I was clearly told, twice that to rebook and use my "credits" I needed to have the same passenger, same airline and within the US When I went to rebook, they wanted to charge me $per flight They changed the terms of the cancellation agreement - now they said that I also had to go to the same destination Do not book any flight with this company
Justfly.com had a price listed of $per person, the itinerary that I purchased is for adults and lap children (which are listed as a $charge) round trip from DTW-FLL and FLL-DTW with a minute layover in AtlantaWhen I made the purchase I was charged $per person for a total of $The priced listed on their site included both the departure and return itinerary at $I tried calling customer service department as soon as I seen my receipt, I was on hold for over hours and I decided to hang up and call another dayI called again today (7/27/2016) I was hung up on by customer service representatives, I called back for the 3rd time and spoke with a supervisor (***) and I told her that they over charged meI advised her that I didn't want a refund but I wanted the difference that I am owed which is $She stated that she would not give me the difference that I am owed and the reason my charges are $is for the infants but I informed her
I want to express my dissatisfaction in the customer service of JustFly.comOn April 29, I purchased airfare from Chicago (ORD), IL, USA to Warsaw (WAW), Poland via Air Berlin departing on Friday, December 22nd and arriving on Saturday, December 23rdI purchased the airfare due to the low price and the ideal departure and arrival timeMonths later, I was in a dreadful and undesirable situationOn Monday, November 13th I spent an hour and half on the phone with JustFly.com regarding my flightEarlier in the day, I wanted to check that I added my frequent flyer rewards number to my flightThrough my own research, I found Air Berlin is no longer a member of oneworld Airline AllianceIn fact, on the page, there was a news section that said Air Berlin is no longer part of oneworldI found this extremely odd for a major airline to withdraw from an airline allianceWhen I went to the Air Berlin homepage, I found out the airline no longer existsIn a major panic, I called JustFl
I booked with Justfly in Sep for a return ticket *** ** ***I rang to change the return date and for times, was asked to call backEach time, the agent tried to change the date but then advises that the change cannot proceedTheir system is not allowing the changeI have checked directly with the airline and can confirm there are available flightsAfter times of calling back (each time they said to try again the next day), one agent suggested that I cancel my booking, get a credit and then rebookThe impression was that my initial booking could have a glitchI was advised a penalty will apply but overall it will add to the same about as the change feeOn this basis, I cancelled and waited another hours to rebookAfter hours, the agent (different person), tried to rebook and cannot get ANY flights at allI was meant to fly Dec but I even tried flying in JuneNothing works and I cannot get any flightsSo I am left without ANY booking, even if I were happy to keep t
Hello, I am filing a complaint against JustFly***, a 3rd-party airline ticketing companyI booked a ticket through JustFly's website for a Virgin flight on July 4th and needed to make a change (switch to a flight a couple hours later in the same day)I called their customer service (within hours of booking) line times and received dial tones, was not connected, or the automated messaging service cut out of those timesThe one time I was connected, I was informed by the automated system that any changes or cancellations would result in a $fee plus any additional "3rd party fees." The automated system then asked if I still wanted to wait for minutes to speak with someoneThis is a scam or fraudulent policy or behavior to keep customers from making changes or getting their flights refundedI called Virgin America and was informed that they, like almost all airlines, do not charge fees to make changes or cancellations when a customer calls within hoursHowever Virgi
I would never use Justfly againI booked my flight with employee ***After printing out my confirmation I noticed my boyfriends last name was wrongWhen I called back I got *** who tried to tell me he could not just change the name but would have to cancel my reservation and charge me $ After finally convincing him he could not charge me for their mistake, I transferred to ***She played finally said she could help us but with in hour the price has gone up $600! I started my booking at 2:finished with *** at and called back and did not get off the phone until 6:I ended up taking business else where Like any phone company you had a language barrier, put on hold a lot, and transferred many times except with Justfly you were trying to be swindled for more money over their mistakeI give them no stars but could not submit without a star
Pop ups are terrible in this case! Looking for a round trip ticket and up popped justfly! I thought ok, I'll try this! Well after hours and phone calls later, still no satisfaction! Tried to complete on webpage and when I received confirmation, it was the wrong times with longer layovers! I'm traveling with an infant and my mom so I was searching for a quicker flight! After three calls, I still have original tickets with an increase in fare! Had babies birthdate right on first tickets, now it is wrong! Very frustrating and unprofessional business, if that is what you call them!!!! Please be careful if you even think you want to use this business! Language barrier was a hugh problem!!!! Literally had to spell letter by letter and still communication was non existent!
Booked flights round trip to ireland, received confirmation and was charged approximately for each of two ticketsWe booked in ril, checked on reservation periodically and discivered on july 13, our return trip was gone except for the first leg from shannon to londonI called and they said they did not know what happenedI tried to work with them and the only bookings they could come up with included layovers of over plus hours all total! I told tnem not acceptable and wanted a refundThey stated they cannot do that and there would be feesI reminded them it was their fault this was happening and I did not try to make changesI filed a dispute with my credit card company which is in process
products were not as advertised, wording on the hour cancellation insurance is misleading, impossible to navigate the website without purchasing something you don't want, customer service is pleasant but powerless to change what's already happened due to the fine print that you never see
I was sent an email verification of my round trip flight on September 13, My flight was on December 28, for one leg, and then the return is on May 19, 2018, which is yet to comeI got no notification of any kind that this has changed for many monthsOnly by accident, I was reviewing my emails over couple of months ago and I clicked on the booking information to make sure my flight still valid for May All of a sudden on the website it said that my flight has been altered and it can not be viewed online and I have to call Customer serviceI have been calling customer service for over one month every weekend and during regular business hours and stay on hold for over one hour every time and no one has picked up the phoneThe answering machine has the same exact words no matter when you call :" Your wait time is over minutes and there are customers ahead of you"I do not know what to doThis is ridiculous and insaneI can not get a hold of anyoneI like to see
This website advertises very cheap flight ticketWhen I booked a ticket in this website, I found that it charges $more than the price listed in the searchHowever, there is no customer service in the websiteAfter one day, I think I need cancel my order, I find there is a $cancellation fee, but I could not contact with the website, tooSo I did not cancel it at this timeNow when I log in this website and find that the cancellation fee increased to $150, but I cannot contact a representativeIn afraid of charging more cancellation fee, I cancelled my orderThere is no customer service in this website, no telephone, no online chat, the customer could not do anything if a problem happensI don't know why they charge so much of cancellation fee, and it increase rapidly
My boyfriend had credit around $at justfly for cancelled the fly last year*** ***) and due April 12, I want to use this credit to book a ticket from San Francisco to Kona Hawaii On Feb, at the begin, I want to use all the credit to buy a ticketThey quoted the price $something for an economy ticketI just said no make sense I still need to pay one thousand something for a ticket after deductionMy boyfriend called before the same resultHe booked first class from Oakland to Kona only less $I checked new booking fly from Oakland to Kona only $672.4(economy)Why I need pay more to get the ticket after deductionThen, the lady try to get the cheaper price to meShe told me $for a ticket, I felt it was ok if I can use the credit to payLater she said no, I only can use my part as we booked people tickets last yearSo my part only worth $Finally, I asked how much did I need to pay after deductionShe told me still pay $
I booked tickets from Justfly*** website at 9:PM May 31, The flight is from JFK, New York to Taipei on 11/10/but it needs passenger to connect flights between PVG and SHA airport at ShanghaiChinaMy wife she is using a Chines passport so she will need a special permit to Taiwan if she will from leaving any airports in ChinaWe didn't realize that as we booked so I cancel the tickets within hours but the Justfly representative says that they will charge $cancellation fee for each ticket and other fee $31.9, total $According to the Department of Transportation’s consumer rule “Enhancing Airline Passenger Protections” customer should not be charged any fee if the cancellation is made within hrs of booking, as long as the booking is made days and earlier of departure dateI also call the manager regarding the issue, but he explains it is stated in their policies to charge customer "modification fee" for the cancellationI can't see all the fine prin
Justfly*** has refused to pay a refund they owe me from over a year and a half ago for a trip I booked that I had to cancelThey charged me for a refund, confirmed the refund in writingI have called them nearly a dozen times in the last year and a half and each time they have a new excuse or someone else to blame or reason to delay delivery of the refund and now they are simply hanging up on me when I call
I called to book my ticketsI talked to *** who gave me completely different price from their justfl*** siteWhen I told her that site says something else and she's saying something elseIn a mumbling voice she said that she can match the pricesThe offer was "BOOK NOW & SAVE MORE!
Get up to an extra $19* OFF if you BOOK TODAY!" She was even not aware of that offerShe was unable to give a simple answer when was asked what does "extra $off means? She was very very rude when asked if I can talk to somebody else or any supervisor/manager? She said there's no need to talk to any supervisor and moreover she's not authorized to transfer call to the supervisor or managerI work with the govt and have never had this kin of bad experience in my life
The site, advertised flight as a certain price for four days(June 2nd-4th)Once clicked on the desired flights it would show same pricesAfter putting in all my informations and the continuing to finalize purchase the price jumps up $600, and happend when tried with several other pricesOn June 2017, called customer service to speak with representativeAfter disclosing problems and unsuccessful attempts to get flights at closet to prices advertised on site, Supervisor was requested, representative pressed holdWhen took off hold, the supervisor "***" who sounded exactly the same as the representative answered and proceeded to unsuccessfully help with the problem after minutes then disclosed that there's no way to purchase flight even close to the price, then put me on hold for minutes to talk with the tech department about fixing their problem that still in no case helped or contributed to the customers problemAfter returning back to the phone call, Manager was reques
My aging mother made a typo when booking her reservationI called times to correct the typoI was given varying fees to make the correction ranging from $- $each time I calledI was asked to email a copy of the passport so they can request a waiver from the airline to make the changeI emailed it twiceEach time I called it was like starting all overIt's been over a week and they still can't make the changeI considered cancelling the reservation altogether but they said I can't cancel a reservationSo I called back and asked a different agent what their cancellation policy isShe said they charge $per ticket to cancelI asked if my credit will be with Justfly or the airlineShe didn't knowI called back to speak to a managerI had to call back times as they really make it hard to get a manager on the lineI'm still on holdI looked online for a written cancellation policy and can't find it on their website anywhere
I booked with Justfly without knowing, my booking details were entered into kayak.com and while processing was transferred to JustflyImmediately I noticed they dropped the full middle name as reflected in one traveler's IDUsing twitter and phone and working with their escalation team they will not fix it and insist it is not a problem (I know it is)I was going to cancel however they are charging a $cancellation processing fee (note; the airline has free cancellations within hours so this is their fee)Working on cancelling and hoping to be able to recoop the fraudlent fee through my credit card
On September 7th, 2017, I purchased flight tickets from justflyConfirmation # ***As advertised and upon completion of purchase, the first checked in bag and carbag was free of chargeWhen attempted to check on at airport each passenger was charged $per checked -in bag, regardless of showing proof of pruchase that clearly stated free of charge agreement from justflyOnce back from the trip I contacted justfly to attempt to hey refund for chargesTheir costumer service department has been extremely unhelpful and even after multiple contacts; now going on two months after at least contact attempts, and over hrs spent each attempt, I have yet received a refund for what clearly should not have been charged to begin withIt has been extremely frustrating dealing with such incompetence and it would be very appreciated to have this issue resolvedEach conversation has been recorded per justfly costumer service department, if that has any validity confirmation
I booked two one way flights to my father's 90th birthday, totaling $ He fell ill and we needed to change our destination Justfly wanted to charge $to make the change I canceled both flights, costing $ I was clearly told, twice that to rebook and use my "credits" I needed to have the same passenger, same airline and within the US When I went to rebook, they wanted to charge me $per flight They changed the terms of the cancellation agreement - now they said that I also had to go to the same destination Do not book any flight with this company
Justfly.com had a price listed of $per person, the itinerary that I purchased is for adults and lap children (which are listed as a $charge) round trip from DTW-FLL and FLL-DTW with a minute layover in AtlantaWhen I made the purchase I was charged $per person for a total of $The priced listed on their site included both the departure and return itinerary at $I tried calling customer service department as soon as I seen my receipt, I was on hold for over hours and I decided to hang up and call another dayI called again today (7/27/2016) I was hung up on by customer service representatives, I called back for the 3rd time and spoke with a supervisor (***) and I told her that they over charged meI advised her that I didn't want a refund but I wanted the difference that I am owed which is $She stated that she would not give me the difference that I am owed and the reason my charges are $is for the infants but I informed her
I want to express my dissatisfaction in the customer service of JustFly.comOn April 29, I purchased airfare from Chicago (ORD), IL, USA to Warsaw (WAW), Poland via Air Berlin departing on Friday, December 22nd and arriving on Saturday, December 23rdI purchased the airfare due to the low price and the ideal departure and arrival timeMonths later, I was in a dreadful and undesirable situationOn Monday, November 13th I spent an hour and half on the phone with JustFly.com regarding my flightEarlier in the day, I wanted to check that I added my frequent flyer rewards number to my flightThrough my own research, I found Air Berlin is no longer a member of oneworld Airline AllianceIn fact, on the page, there was a news section that said Air Berlin is no longer part of oneworldI found this extremely odd for a major airline to withdraw from an airline allianceWhen I went to the Air Berlin homepage, I found out the airline no longer existsIn a major panic, I called JustFl
I was charged a $fee without being told I was being charged for itDid not discover it until I saw my credit card statement
I booked with Justfly in Sep for a return ticket *** ** ***I rang to change the return date and for times, was asked to call backEach time, the agent tried to change the date but then advises that the change cannot proceedTheir system is not allowing the changeI have checked directly with the airline and can confirm there are available flightsAfter times of calling back (each time they said to try again the next day), one agent suggested that I cancel my booking, get a credit and then rebookThe impression was that my initial booking could have a glitchI was advised a penalty will apply but overall it will add to the same about as the change feeOn this basis, I cancelled and waited another hours to rebookAfter hours, the agent (different person), tried to rebook and cannot get ANY flights at allI was meant to fly Dec but I even tried flying in JuneNothing works and I cannot get any flightsSo I am left without ANY booking, even if I were happy to keep t
Hello, I am filing a complaint against JustFly***, a 3rd-party airline ticketing companyI booked a ticket through JustFly's website for a Virgin flight on July 4th and needed to make a change (switch to a flight a couple hours later in the same day)I called their customer service (within hours of booking) line times and received dial tones, was not connected, or the automated messaging service cut out of those timesThe one time I was connected, I was informed by the automated system that any changes or cancellations would result in a $fee plus any additional "3rd party fees." The automated system then asked if I still wanted to wait for minutes to speak with someoneThis is a scam or fraudulent policy or behavior to keep customers from making changes or getting their flights refundedI called Virgin America and was informed that they, like almost all airlines, do not charge fees to make changes or cancellations when a customer calls within hoursHowever Virgi
I would never use Justfly againI booked my flight with employee ***After printing out my confirmation I noticed my boyfriends last name was wrongWhen I called back I got *** who tried to tell me he could not just change the name but would have to cancel my reservation and charge me $ After finally convincing him he could not charge me for their mistake, I transferred to ***She played finally said she could help us but with in hour the price has gone up $600! I started my booking at 2:finished with *** at and called back and did not get off the phone until 6:I ended up taking business else where Like any phone company you had a language barrier, put on hold a lot, and transferred many times except with Justfly you were trying to be swindled for more money over their mistakeI give them no stars but could not submit without a star
Pop ups are terrible in this case! Looking for a round trip ticket and up popped justfly! I thought ok, I'll try this! Well after hours and phone calls later, still no satisfaction! Tried to complete on webpage and when I received confirmation, it was the wrong times with longer layovers! I'm traveling with an infant and my mom so I was searching for a quicker flight! After three calls, I still have original tickets with an increase in fare! Had babies birthdate right on first tickets, now it is wrong! Very frustrating and unprofessional business, if that is what you call them!!!! Please be careful if you even think you want to use this business! Language barrier was a hugh problem!!!! Literally had to spell letter by letter and still communication was non existent!
Booked flights round trip to ireland, received confirmation and was charged approximately for each of two ticketsWe booked in ril, checked on reservation periodically and discivered on july 13, our return trip was gone except for the first leg from shannon to londonI called and they said they did not know what happenedI tried to work with them and the only bookings they could come up with included layovers of over plus hours all total! I told tnem not acceptable and wanted a refundThey stated they cannot do that and there would be feesI reminded them it was their fault this was happening and I did not try to make changesI filed a dispute with my credit card company which is in process
products were not as advertised, wording on the hour cancellation insurance is misleading, impossible to navigate the website without purchasing something you don't want, customer service is pleasant but powerless to change what's already happened due to the fine print that you never see