July I purchased a plane ticket and min later the justfly personal canceled it the money was taken by them from my bank acc I called them spoke to different persons asked to speak with supervisor and they never let me speek to so I was told to I would receive it and the money has not been refunded back only dl was given back total is 451.dlrs
In March I purchased two tickets to ScotlandI received an email confirmation and my credit card was billedI received no other information about the flight from themThe night before the flight I tried to check in online but the airline could not find my reservationI called JustFly and was told yes, my ticket was there, not to worry, I could check in at the airportThe next morning I arrived at the airport and was told at the counter that I did not have any ticketsI called JustFly again and was told the airline had cancelled the flight but not told them and not refunded them the money so they could not refund the money to meI told them that was not true at all as the airline was checking in travelers on that very flight as I stood thereThe JustFly agent told me to ask the airline agent what her advice was; she told me to have JustFly book me on another flight as soon as possibleI was flying overseas and there were limited flights to choose fromMy original flight was ov
When I originally booked with this company my my flight dates were from April to may now I checked the ticket and my return date is may so I called to fix the problem and I'm being told I have to pay dollars to fix this when I check their website the ticket is only dollars and the employees there are so rude and not willing to help at all they took hours out of my life to tell me it's my fault and that they won't do ***
My card was manually charged by a representative without consentI made contact with the company after realizing approximately two weeks later my card was charged for a flight that I did not book and was told an investigation would take placeThe investigation was to take up to business days as they needed to review the recording of the call made fun their rep to myself and whether or not consent was actually givenA follow up was never received and I’m now contacting regarding the investigation (2/3months later)Now I’m being told there was no investigation and they don’t have the call and nothing can be done
On 3/8/I purchased airline tickets for my friends & I on Copa Airlines to fly from SFO-LIM via Panama RT from 5/23-6/which were already usedThe charges came on the credit card statement as charges for $Unfortunately there was an additional unauthorized charge on 3/16/of $Justfly*** has not been able to explain this unauthorized charge but says it will take 6-weeks to rectify from when I filed a complaint and sent them a copy of our CrCd statement on 5/I've spent several hours on hold and asking questions about times with their non-customer support number at ***, using Ref# ***It has gotten me nowhereWhen I called Justfly again on 6/after returning from our trip and spent another hours on hold and asking for status and the supervisor Vic Emp* *** kept saying it's in the final stages of review but can take up to 6-weeks to credit back the amountI asked what does that mean he said it's been referred to their travel
I purchased airline tickets through justfly*** I canceled the flight for a refund before the flight took placeI have not been able to receive any type of refund and have been charged another amount for a modification fee on my credit cardThey are currently holding my money as a credit and will not give me another flight or a refundWhen I call into customer support, there is hour wait time before anyone answersAnd they will not resolve my issue and tell me to call back another dayThank you for your time
I bought round trip airline tickets from USA to Egypt from justfly websiteI received an email regarding adding baggage insurance, stating that if any luggage didn't arrive within hours from landing we will be reimbursed $per bagSounds good and peace of mindI accepted adding the baggage insurance (*** *** ***) to the trip, and was charged and got a receiptAfter coming back to the US on 08/one of our luggage didn't arrivewe filed the delayed baggage report with the airline (***) at the airportI tried to contact CSA insurance to track the missing luggage and file a claim, but CSA couldn't locate my policy and asked us to contact justflyI called justfly and they said call the insurance CSA and give them the booking confirmation to locate you policyAfter many times of long calls between justfly and CSA, I asked justfly agent to talk to supervisorAfter over one hour I was told that the insurance purchase didn't go through at CSA end, even if I
I was advertised flights for $508, but was charged over $ When I immediately called to complain, I was told I could only cancel the tickets if I paid a $fee Eventually, the lowered that fee to $ I am not going to pay $to cancel a transaction that was made fraudulentlyI was also told that they had a screenshot of my computer at the time I confirmed the transaction which is absurd Their website does not have the ability to take a screenshot of my computer
I contacted Justfly*** on November 9th to report a medical emergency on behalf of my son* *** ***, and to ask about cancelling his travel itinerary and refunding the moneyJesse and his girlfriend have tickets traveling to Japan on December 10thOn Sunday, October 30, Jesse awoke with ringing in his ear, some hearing loss, and half his face paralyzedHis girlfriend rushed him to the ER where he was diagnosed having Ramsey Hunt Syndrome - a rare and serious condition with an unpredictable recoveryHe is being treated by a neurologist, has had two MRIs as well as an OtolaryngologistAs soon as we realized the length of recovery and treatment I contacted JustflyThey said if I sent letter from doctor and copy of doctor's license they would be happy to send this to the airline and didn't see a problemThe ticket was nonrefundable - I welcomed their supportI was told to call back in hoursThey explained there was a contingent for medical emergencySince then I have b
Do not under any circumstances book a flight with Just Fly***Trying to get through to their customer service is firstly, almost impossibleAnd if you do, the wait they put you through is like a jail sentenceThey never ever look into anything they say they’re going to look intoI had requests to look into phone calls with employees names and ID numbers and nothingEvery time I called there was a convenient “no update” into what I was looking forIt was pure insanityThey agents are rude, rehearsed, and unhelpfulThey made me chase them around for months with no help and ignored the medical issues we were having that rendered us unable to take our trip
I believe JustFly is running a bait and switch scamI made reservations today at 1:pm for a flight from Oakland to LAX and back at a really good price ($264)I got the confirmation email from JustFlyThree hours later I got an email telling me to immediately contact JustFlyI called the numberI was told there was a problem with my reservation, something vague having to do with my credit card numberI was redirected to a booking agent, who could not find my reservation and offered me several unacceptable alternative flightsWhen I asked for the cost of a direct flight comparable to the one I thought I'd bookedI was told $to $The JustFly website has my original reservation still marked as "confirmed." I asked to be transferred back to customer serviceThis person told me I did have a confirmed reservation and that she would email me my eTicket within hoursI told her I was leaving within hoursShe assured me I would receive itI then called Spirit Air
I booked a flight with*** after using another flight search program (CheapFlights), and was meant to get one to leave on November 17, So that was how I searched for one*** showed a flight for about $using those search parameters, so I booked a ticketOnly after did I realize the website had messed up the date and given me a departure of 11/15/I called to cancel and get the flight changed, but could not get one at an affordable priceBecause I did not change flights and had to cancel instead, my ticket was refunded but for a $feeAdrew, an agent there, promised that cancellation fee of $would be refunded if I sent screenshots showing the error on the website where the dates were changed without me seeingI sent those emails to ***, never received a response, and emailed again a week or so laterEventually I called, and was told the request had to be processed again and I should call backI called back, was told it was stil
I booked a flight on February 10th from *** ** *** from *** with *** ***, the fight outbound date changed twice by February 25th and I called Justfly to cancel my flight and refund my account Justly said they "do not process refunds, I have to call ***" I called *** and by March 26th I was able to have a refund code from *** saying they send the refund to Justfly since they did not take the funds out of my accountSeveral calls with very dishonest, rude Justfly representatives and I was told on June 14th by *** a supervisor at Justfly that I will have the funds in my account on the next billing cycleI still have not received any refund as of today 11/18/*** *** *** *** processed 6/9/*** *** * *** fight dates 6/2/return 6/12/booked on 2/3/*** *** *** *** * *** This is the worst experience and I hope no one ever use Justfly againRevdex.com should discontinue then from operating becau
I booked my tickets through justfly.com and want to provide my experienceThe airlines publishes that they provide competitive prices without any warnings and then lock the customer money and ticketsWhen we reach out them using their customer service, the call takes a minimum of mins as they need to put us on hold and talk to respective airlines as one would do(No automated systems).The CSEs communication is horrible and abruptly cut the phone if the talks are not in favorable to them or the companyThey are no worse than your streets travel agent
We booked a flight reservation with justfly.com in January for a trip in JuneIt is the day before the trip and when logging in to check in, we see that the flight times have changed by hours and we were never notified of any changesWe are currently on another trip so having the flight moved up by two hours would have been beneficial to know more than hours priorWhen speaking with justfly to come to a conclusion on why we were not notified (a four hour period of time what involved being hung up on, on hold, and transferred around) the service people said that they spoke with the airline and got our seats upgraded and baggage fees taken care of since there was no way to change our flight because they would not switch airlinesWe then received notification from the airport that our reservation was no longer confirmed but the tickets were pendingIt then took another hour plus on the phone to get that sorted out to make sure we actually have a reservation for our flightWe then found out that justfly lies about crediting our bags and seatsNo one should ever use this websiteThe customer service representatives were extremely rude and lacked the knowledge to be able to solve the issue to answer basic questionsYou are better off booking with an airline directly and paying the more expensive price than deal with this company
Customer service is not returning my calls , refusing to refund my money blaming everything on airlineI contacted the airline and they said the even have a note on thier behalf saying im eligible for a refund so its their(just fly )customer service refusing to followup with my caseMy justfly ref.# is ***Thank you in advance for your help gh
I booked two one way flights to my father's 90th birthday, totaling $ He fell ill and we needed to change our destination Justfly wanted to charge $to make the change I canceled both flights, costing $ I was clearly told, twice that to rebook and use my "credits" I needed to have the same passenger, same airline and within the US When I went to rebook, they wanted to charge me $per flight They changed the terms of the cancellation agreement - now they said that I also had to go to the same destination Do not book any flight with this company
On the evening of June 28th, 2016, I intended to purchase two Air Canada tickets from MIA to YUL departing no later than July 3rd, I browsed the JustFly*** website with that specific date in mind, but upon receiving my confirmation via email, I realized to my horror that the date has been switched to July 31stPlease note that this is not the first time I book a flight online, but it is the first time that something like this happens to meI truly believe that either there is a glitch in the system or I was scammedI made several attempts to explain and rectify the situation with JustFly*** representatives but to no avail; they are extremely rude and unprofessionalThey even had the nerve to suggest that I was “perhaps sleepy” when I booked the flightIn my attempt to ascertain that something odd is going with their website, I opened my profile and went through my “Search History” (the screenshot is herein enclosed) and realized that the dates are all out of whack, with se
I bought tickets with this company with extended warranty of cancelation and in now the company doesnt want to be responsable to return my money either the airline company
I booked through them, Chicago-Amsterdam return, to october, my twice- yearly visit to my motherMy mother died last weekend, october 7.I had to fly immediatelyI phoned them to see if I could cancel the ticket, but got somebody on the line who was very hard to understand and didn't respond to my explanation about my mothers deathShe asked me later about the reason for cancellation, something I found very rudeI was very emotional and hung upI have tried to cobtact them repeatedly by email but do not get a replyTheir website seems to have disappeared
July I purchased a plane ticket and min later the justfly personal canceled it the money was taken by them from my bank acc I called them spoke to different persons asked to speak with supervisor and they never let me speek to so I was told to I would receive it and the money has not been refunded back only dl was given back total is 451.dlrs
In March I purchased two tickets to ScotlandI received an email confirmation and my credit card was billedI received no other information about the flight from themThe night before the flight I tried to check in online but the airline could not find my reservationI called JustFly and was told yes, my ticket was there, not to worry, I could check in at the airportThe next morning I arrived at the airport and was told at the counter that I did not have any ticketsI called JustFly again and was told the airline had cancelled the flight but not told them and not refunded them the money so they could not refund the money to meI told them that was not true at all as the airline was checking in travelers on that very flight as I stood thereThe JustFly agent told me to ask the airline agent what her advice was; she told me to have JustFly book me on another flight as soon as possibleI was flying overseas and there were limited flights to choose fromMy original flight was ov
When I originally booked with this company my my flight dates were from April to may now I checked the ticket and my return date is may so I called to fix the problem and I'm being told I have to pay dollars to fix this when I check their website the ticket is only dollars and the employees there are so rude and not willing to help at all they took hours out of my life to tell me it's my fault and that they won't do ***
My card was manually charged by a representative without consentI made contact with the company after realizing approximately two weeks later my card was charged for a flight that I did not book and was told an investigation would take placeThe investigation was to take up to business days as they needed to review the recording of the call made fun their rep to myself and whether or not consent was actually givenA follow up was never received and I’m now contacting regarding the investigation (2/3months later)Now I’m being told there was no investigation and they don’t have the call and nothing can be done
On 3/8/I purchased airline tickets for my friends & I on Copa Airlines to fly from SFO-LIM via Panama RT from 5/23-6/which were already usedThe charges came on the credit card statement as charges for $Unfortunately there was an additional unauthorized charge on 3/16/of $Justfly*** has not been able to explain this unauthorized charge but says it will take 6-weeks to rectify from when I filed a complaint and sent them a copy of our CrCd statement on 5/I've spent several hours on hold and asking questions about times with their non-customer support number at ***, using Ref# ***It has gotten me nowhereWhen I called Justfly again on 6/after returning from our trip and spent another hours on hold and asking for status and the supervisor Vic Emp* *** kept saying it's in the final stages of review but can take up to 6-weeks to credit back the amountI asked what does that mean he said it's been referred to their travel
I purchased airline tickets through justfly*** I canceled the flight for a refund before the flight took placeI have not been able to receive any type of refund and have been charged another amount for a modification fee on my credit cardThey are currently holding my money as a credit and will not give me another flight or a refundWhen I call into customer support, there is hour wait time before anyone answersAnd they will not resolve my issue and tell me to call back another dayThank you for your time
I bought round trip airline tickets from USA to Egypt from justfly websiteI received an email regarding adding baggage insurance, stating that if any luggage didn't arrive within hours from landing we will be reimbursed $per bagSounds good and peace of mindI accepted adding the baggage insurance (*** *** ***) to the trip, and was charged and got a receiptAfter coming back to the US on 08/one of our luggage didn't arrivewe filed the delayed baggage report with the airline (***) at the airportI tried to contact CSA insurance to track the missing luggage and file a claim, but CSA couldn't locate my policy and asked us to contact justflyI called justfly and they said call the insurance CSA and give them the booking confirmation to locate you policyAfter many times of long calls between justfly and CSA, I asked justfly agent to talk to supervisorAfter over one hour I was told that the insurance purchase didn't go through at CSA end, even if I
I was advertised flights for $508, but was charged over $ When I immediately called to complain, I was told I could only cancel the tickets if I paid a $fee Eventually, the lowered that fee to $ I am not going to pay $to cancel a transaction that was made fraudulentlyI was also told that they had a screenshot of my computer at the time I confirmed the transaction which is absurd Their website does not have the ability to take a screenshot of my computer
I contacted Justfly*** on November 9th to report a medical emergency on behalf of my son* *** ***, and to ask about cancelling his travel itinerary and refunding the moneyJesse and his girlfriend have tickets traveling to Japan on December 10thOn Sunday, October 30, Jesse awoke with ringing in his ear, some hearing loss, and half his face paralyzedHis girlfriend rushed him to the ER where he was diagnosed having Ramsey Hunt Syndrome - a rare and serious condition with an unpredictable recoveryHe is being treated by a neurologist, has had two MRIs as well as an OtolaryngologistAs soon as we realized the length of recovery and treatment I contacted JustflyThey said if I sent letter from doctor and copy of doctor's license they would be happy to send this to the airline and didn't see a problemThe ticket was nonrefundable - I welcomed their supportI was told to call back in hoursThey explained there was a contingent for medical emergencySince then I have b
Do not under any circumstances book a flight with Just Fly***Trying to get through to their customer service is firstly, almost impossibleAnd if you do, the wait they put you through is like a jail sentenceThey never ever look into anything they say they’re going to look intoI had requests to look into phone calls with employees names and ID numbers and nothingEvery time I called there was a convenient “no update” into what I was looking forIt was pure insanityThey agents are rude, rehearsed, and unhelpfulThey made me chase them around for months with no help and ignored the medical issues we were having that rendered us unable to take our trip
I believe JustFly is running a bait and switch scamI made reservations today at 1:pm for a flight from Oakland to LAX and back at a really good price ($264)I got the confirmation email from JustFlyThree hours later I got an email telling me to immediately contact JustFlyI called the numberI was told there was a problem with my reservation, something vague having to do with my credit card numberI was redirected to a booking agent, who could not find my reservation and offered me several unacceptable alternative flightsWhen I asked for the cost of a direct flight comparable to the one I thought I'd bookedI was told $to $The JustFly website has my original reservation still marked as "confirmed." I asked to be transferred back to customer serviceThis person told me I did have a confirmed reservation and that she would email me my eTicket within hoursI told her I was leaving within hoursShe assured me I would receive itI then called Spirit Air
I booked a flight with*** after using another flight search program (CheapFlights), and was meant to get one to leave on November 17, So that was how I searched for one*** showed a flight for about $using those search parameters, so I booked a ticketOnly after did I realize the website had messed up the date and given me a departure of 11/15/I called to cancel and get the flight changed, but could not get one at an affordable priceBecause I did not change flights and had to cancel instead, my ticket was refunded but for a $feeAdrew, an agent there, promised that cancellation fee of $would be refunded if I sent screenshots showing the error on the website where the dates were changed without me seeingI sent those emails to ***, never received a response, and emailed again a week or so laterEventually I called, and was told the request had to be processed again and I should call backI called back, was told it was stil
I booked a flight on February 10th from *** ** *** from *** with *** ***, the fight outbound date changed twice by February 25th and I called Justfly to cancel my flight and refund my account Justly said they "do not process refunds, I have to call ***" I called *** and by March 26th I was able to have a refund code from *** saying they send the refund to Justfly since they did not take the funds out of my accountSeveral calls with very dishonest, rude Justfly representatives and I was told on June 14th by *** a supervisor at Justfly that I will have the funds in my account on the next billing cycleI still have not received any refund as of today 11/18/*** *** *** *** processed 6/9/*** *** * *** fight dates 6/2/return 6/12/booked on 2/3/*** *** *** *** * *** This is the worst experience and I hope no one ever use Justfly againRevdex.com should discontinue then from operating becau
I booked my tickets through justfly.com and want to provide my experienceThe airlines publishes that they provide competitive prices without any warnings and then lock the customer money and ticketsWhen we reach out them using their customer service, the call takes a minimum of mins as they need to put us on hold and talk to respective airlines as one would do(No automated systems).The CSEs communication is horrible and abruptly cut the phone if the talks are not in favorable to them or the companyThey are no worse than your streets travel agent
We booked a flight reservation with justfly.com in January for a trip in JuneIt is the day before the trip and when logging in to check in, we see that the flight times have changed by hours and we were never notified of any changesWe are currently on another trip so having the flight moved up by two hours would have been beneficial to know more than hours priorWhen speaking with justfly to come to a conclusion on why we were not notified (a four hour period of time what involved being hung up on, on hold, and transferred around) the service people said that they spoke with the airline and got our seats upgraded and baggage fees taken care of since there was no way to change our flight because they would not switch airlinesWe then received notification from the airport that our reservation was no longer confirmed but the tickets were pendingIt then took another hour plus on the phone to get that sorted out to make sure we actually have a reservation for our flightWe then found out that justfly lies about crediting our bags and seatsNo one should ever use this websiteThe customer service representatives were extremely rude and lacked the knowledge to be able to solve the issue to answer basic questionsYou are better off booking with an airline directly and paying the more expensive price than deal with this company
Customer service is not returning my calls , refusing to refund my money blaming everything on airlineI contacted the airline and they said the even have a note on thier behalf saying im eligible for a refund so its their(just fly )customer service refusing to followup with my caseMy justfly ref.# is ***Thank you in advance for your help gh
I booked two one way flights to my father's 90th birthday, totaling $ He fell ill and we needed to change our destination Justfly wanted to charge $to make the change I canceled both flights, costing $ I was clearly told, twice that to rebook and use my "credits" I needed to have the same passenger, same airline and within the US When I went to rebook, they wanted to charge me $per flight They changed the terms of the cancellation agreement - now they said that I also had to go to the same destination Do not book any flight with this company
On the evening of June 28th, 2016, I intended to purchase two Air Canada tickets from MIA to YUL departing no later than July 3rd, I browsed the JustFly*** website with that specific date in mind, but upon receiving my confirmation via email, I realized to my horror that the date has been switched to July 31stPlease note that this is not the first time I book a flight online, but it is the first time that something like this happens to meI truly believe that either there is a glitch in the system or I was scammedI made several attempts to explain and rectify the situation with JustFly*** representatives but to no avail; they are extremely rude and unprofessionalThey even had the nerve to suggest that I was “perhaps sleepy” when I booked the flightIn my attempt to ascertain that something odd is going with their website, I opened my profile and went through my “Search History” (the screenshot is herein enclosed) and realized that the dates are all out of whack, with se
I bought tickets with this company with extended warranty of cancelation and in now the company doesnt want to be responsable to return my money either the airline company
I booked through them, Chicago-Amsterdam return, to october, my twice- yearly visit to my motherMy mother died last weekend, october 7.I had to fly immediatelyI phoned them to see if I could cancel the ticket, but got somebody on the line who was very hard to understand and didn't respond to my explanation about my mothers deathShe asked me later about the reason for cancellation, something I found very rudeI was very emotional and hung upI have tried to cobtact them repeatedly by email but do not get a replyTheir website seems to have disappeared