Rude customer service, they do not really care about what the customer is saying as they just repeat what their script says and do refuse to transfer you to a manager and when they do even the manager speaks very rudely like "if you stop talking I might be able to help you"They charge you for twice the amount of your ticket to book it so if you are not able to pay that then you lose the entirety of your money so you either pay them double or lose out completelyafter trying to contact their headquarter, for a month no one will even call or resolve the issue
I would like to register a complaint against JustFly***Their service has been extremely unprofessional and various agents have said conflicting things that has lead to a huge waste of time and has disrupted travel plans, and has the potential to lead to financial lossOn Aug 9, I had received an email saying that there had been a schedule change in my Turkish Airlines Flight ItenieraryI checked and the airlines advised me that I was due for a full refund if I cancelled as one of the legs of the flight had a change time of more than min or more (involuntary schedule change)I called JustFly*** and after about four days (on Aug 12) of trying to get this done, finally reached an agent who understood what was going on and was willing to helpWhile I was on the line, she called Turkish airlines and confirmed that this ticket was due for a full refund if I cancelledShe also informed me that she had requested and received a waiver code from the airlinesConditional on this info
When calling just fly they never answer the phone as just fly or anything indicating they are an agentThey offer to book a flight for frontier and then tell you there will be two charges, one for air fare one for taxes when in reality the other is for an agent fee that they never talk about and intentionally lie to customers to hide their fee and the fact they are an agentThis company is deceptive and dishonest
I purchased an economy ticket through Justfly*** for a flight on Iceland Air from NY to Copenhagen, round tripJust fly arranged an economy lite ticket, so instead of being able to check a bag as expected I have to pay an extra $for one checked bagNowhere on the receipt from Justfly*** does the fare say economy lite but when I went to check in with Iceland air the boarding pass printed out no checked bags in the allowanceI called Iceland Air and they said I had be scammedI should have been told by Justfly*** that I was getting an economy lite ticketAgain the receipt says economy, not economy lite
Booked airline ticket on 3/5/for myself and spouseReceived message on 3/27/stating that I needed to contact company due to urgent situationWas informed by JustFly customer representative that airline had made major schedule change for our flightI requested immediate cancellation of ticket and refund, as new schedule was not acceptableWas told by company that they would contact their "suppliers" and respond within 24-hoursDid not receive response within 24-hours, so called JustFly again on 3/30/I received same response, and, for the second time, requested immediate cancellation and refundAgain, did not receive response within promised 24-hour period, so called third time on 4/1/Received, again, response that they needed to "contact suppliers"This time customer representative could / would not provide timetable for when this issue would be resolved, only that they would "get back to me"For the third time, I requested immediate cancellation and refun
I booked two round trip flights from united state IAD airport to Cairo Egyptthe return flight had two transit stops in Saudi Arabia, I found out that you can not have two stops in Saudi Arabia without having Saudi Visa, which I do not havethere was no information provided when I booked the flight to inform me of this issue, and when I called just Justfly*** they put me on hold twice each time for close to one and a half hours before the call was disconnectedWhen I choose booking a flight instead of customer service for existing booking I was answered immediately but when they found out that I was not booking a flight they transferred my call to wait another hour only to be disconnected againthe fourth call when I finally reached a customer service representative I was once again disconnected after another hour of waitingthe Fifth time when I finally reach a representative they claimed to be clueless about the Saudi two stop issueThis is unacceptable to book customers fligh
Please, be aware of this “just fly***” company and stand away from themThey are very quick to get your money, but it is impossible to deal with them once you pay and require changing the ticketsFirst, they charge their own cancellation / changing fees in addition to the airlines cancellation/ change fees, so you have to pay cancellation fee twice-$to them and $or whatever the airline charges plus a difference in the airfareThen , due to the nature of their website not all the flights are loaded into their system by the supplier they work with- “voyage ala carte”, company which in my understanding gives access to their website to just fly***, travel hub*** and corporate travel.com and issues all the tickets which are purchased on those three ( or even more ?) websitesI bought a ticket for travel in September and needed to change it for travel in February - no luckThe only option is to cancel , pay them $and now I have to sit and wait for the flights to appearThe flights are available everywhere else ( other websites,the airline’s website), but not on just fly*** And nobody could help me for almost daysBy the way, even the airline which this ticket belongs to will not help you as well if you bought ticket with themBig mistake from my side that I did not check reviews before I purchased my ticket from themSo my recommendation again-STAY AWAY from Just fly***, they sister company travel hub*** and buy either from a travel agency or the airline directly
On March 7th I purchased two round-trip airline tickets from Grand Rapids Michigan to Honolulu HawaiiWe opted for the upgraded seats titled premium economy on justfly websiteThis cost $per person each wayWe also paid another $to be able to pick our seats within the upgraded sectionThe premium economy upgrade is advertised as *** *** plus seatingWhen we picked our seats on the justfly website, we picked our seats within this *** *** plus sectionI received an email confirmation with the above selection and was satisfiedMay 17th we received an email that our flight information changed and we are now seated in the economy sectionUpon being aware of this change, I contacted justfly and *** airlinesJust fly continued to reassure me after multiple phone calls between them and *** Airlines that we are still in the comfort plus seating section*** Airlines stated we were never assigned to comfort Plus always were assigned to an economy seatMan
I booked through a phone call and the rep doesn't speak English and booked the wrong flightI called and wanted to change my flight into the correct oneThey said they would charge me a $per person feeminutes passed they said they need to charge a $per person feeBut it was their rep's fault, not my fault
Booked a flight with them, the flight changed and they didn’t send notificationI missed the flight because I based my information off of the original info given and now they are saying they can’t help me so I’m out $
We ordered round trip tickets to Seattle through just flyOnce we had flown to Seattle, and were making arrangements to return we noticed that our flight out of Denver was scheduled to leave before our flight from Seattle had even leftAs soon as the discrepancy was noticed we got on the phone to figure out the confusionAlthough we were promised a return flight to get us home by Saturday, after conversing with the just fly rep we were given the right flight itinerary that actually had us not getting home until a day after we had requested and were promisedWe were told that the flight itinerary we had been sent does not actually existWhen we requested a flight home on the day we were promised by the company we were sent through numerous management individuals who refused to helpThe last woman we talked to said the itinerary was in fact wrong, and said it was possible for them to change the airline and get us on a flight back the day we were promisedAfter telling us this was
I wanted to change a flight to have a new destination airport but the website didn't let meSo I cancelled the flight (they said I would get credit back with the airline, and justfly.com would charge a $cancellation fee)When I tried to book a new one, there was no way to transfer my credit so I called customer supportThey told me that Alaska Airlines has a $cancellation fee that I would have to pay that out of pocket, and then my existing credit would be applied toward the new ticket price(They double dip on cancellation fees?! -
whereas I could'be just changed my flight through Alaska and paid the the $and been done with it.) So anyway, I said okay, and I chose another flight that was available through justfly.com, and they told me a different price than what they listed for the same exact flightThey said that the price is different if I want to apply credit toward the flight - basically just made up a new price so that it worked out to be equivalent of me booking it without their "credit."
My wife and I are coming into Amsterdam on a *** *** cruiseWe arrive in Amsterdam on August However when I booked the reservation through Justfly.com, I booked it for August for a price of $That included an extended cancellation policy of $There was no explanation of what that coveredI contacted justfly.com to change the return legI was told that that there would be a rebooking charge of $per person for justfly.com and a rebooking charge for *** for $person, plus any difference in amount of the ticketWhen I asked them what the total change fee would be justfly.com said that it would be $4,I looked at *** and found that there was no change in the ticket priceI was expecting the $charge, but not the additional $4,I tried to find out on justfly.com web site what the rebooking policy was and what the rebooking protection was and could not find anythingThis is unconscionable and bad faithI was willing to pay a
NO FULL DISCLOSURE of costThis is not a true saving website, JustFly will charge you unknowingly extra cost to the ticket and then extra cost for choosing a seatI will NEVER use again
unauthorized charges to my credit card for $i have tried to solve this matter with them , justfly removed the charges and then put them back again in my card I talked to american express merchant but they did not want to remove the charges
I purchased flight tickets last December through Justfly*** for a trip beginning April I received notification from Justfly regarding the outbound part of the trip immediatelyI didn't receive the return flight information in March (after becoming concerned I called when I still had not received the information and was assured they were just in the process of sending it on anyway) whereupon I noticed the flight times had changed- not too significantly and as I have no pressure to return, I didn't complain)Now, the week before I am to leave, I receive a communication from Justfly to call immediately about changes- so I called- when I did, the representative informed me that my first flight of my outbound trip had changed- it would leave five minutes earlier- I didn't object- I couldn't see how that made such a difference- the next day they sent me my new itinerarySomehow, when informing me of the five minute change to my first flight, the agent just happened to neglect to info
Hi my name is Forson*** I bought an airline ticket through justfly in December I could not travel so canceled the flightI have hour cancellation plan on it so they told me they will email me credit for my next travel, I call several times they keep on telling me the same story and I am not getting the email they promised
They charge my account for the fulll amount of a ticket but never provided me with the ticketEach time they said they could not process my ticket because they did not have access to my accountDespite the fact that they had charged my card the full amountLater on they told me my reservation had gone awayI asked to have this confirmed as well as a email confirming my money would be refundedThey provided neitherI am worried my money will not be refunded and that they will attempt to just give me creditDespite the fact that my reservation was never fully confirmed
They changed my return flight without my permissionNow it seems like not a big deal, and their email states , that is no further action needed by meMy flight was from san fransisco to new delhi, indiaIt was for three weeks and many things had to arranged in order to make the flight and the tripDogs taken care of, reservations in multiple cities at multiple hotels, etcThe flight requires a visa to india-- I was not told that I needed thisNo problem, I got it and did the search myselfThis is a big issue thoughWhat if I didn't knowThe main issue with this complaint is that they changed my return flight and added three stops in chinaThis extended my stay in china one hours which now requires an additional visa for chinaAgain, I was not told I need another visa when they made this changeIn fact, the change was made by them and thy specifically stated, "No further action is required on your part." This change was made hours before my departureIt takes hours
I made a purchase of a ticket online on Feb 2, for a flight from Miami Flto Valencia, Venezuelathe flight was for Feb 7, Receipt No ***Upon arrival at the airport I found out that there was no ticket for this flight issuedI then had to buy a ticket from another companyI have made multiple calls to this companies phone numbers and are placed on hold for hours and never get anyone to talk to
Rude customer service, they do not really care about what the customer is saying as they just repeat what their script says and do refuse to transfer you to a manager and when they do even the manager speaks very rudely like "if you stop talking I might be able to help you"They charge you for twice the amount of your ticket to book it so if you are not able to pay that then you lose the entirety of your money so you either pay them double or lose out completelyafter trying to contact their headquarter, for a month no one will even call or resolve the issue
I would like to register a complaint against JustFly***Their service has been extremely unprofessional and various agents have said conflicting things that has lead to a huge waste of time and has disrupted travel plans, and has the potential to lead to financial lossOn Aug 9, I had received an email saying that there had been a schedule change in my Turkish Airlines Flight ItenieraryI checked and the airlines advised me that I was due for a full refund if I cancelled as one of the legs of the flight had a change time of more than min or more (involuntary schedule change)I called JustFly*** and after about four days (on Aug 12) of trying to get this done, finally reached an agent who understood what was going on and was willing to helpWhile I was on the line, she called Turkish airlines and confirmed that this ticket was due for a full refund if I cancelledShe also informed me that she had requested and received a waiver code from the airlinesConditional on this info
When calling just fly they never answer the phone as just fly or anything indicating they are an agentThey offer to book a flight for frontier and then tell you there will be two charges, one for air fare one for taxes when in reality the other is for an agent fee that they never talk about and intentionally lie to customers to hide their fee and the fact they are an agentThis company is deceptive and dishonest
I purchased an economy ticket through Justfly*** for a flight on Iceland Air from NY to Copenhagen, round tripJust fly arranged an economy lite ticket, so instead of being able to check a bag as expected I have to pay an extra $for one checked bagNowhere on the receipt from Justfly*** does the fare say economy lite but when I went to check in with Iceland air the boarding pass printed out no checked bags in the allowanceI called Iceland Air and they said I had be scammedI should have been told by Justfly*** that I was getting an economy lite ticketAgain the receipt says economy, not economy lite
Booked airline ticket on 3/5/for myself and spouseReceived message on 3/27/stating that I needed to contact company due to urgent situationWas informed by JustFly customer representative that airline had made major schedule change for our flightI requested immediate cancellation of ticket and refund, as new schedule was not acceptableWas told by company that they would contact their "suppliers" and respond within 24-hoursDid not receive response within 24-hours, so called JustFly again on 3/30/I received same response, and, for the second time, requested immediate cancellation and refundAgain, did not receive response within promised 24-hour period, so called third time on 4/1/Received, again, response that they needed to "contact suppliers"This time customer representative could / would not provide timetable for when this issue would be resolved, only that they would "get back to me"For the third time, I requested immediate cancellation and refun
I booked two round trip flights from united state IAD airport to Cairo Egyptthe return flight had two transit stops in Saudi Arabia, I found out that you can not have two stops in Saudi Arabia without having Saudi Visa, which I do not havethere was no information provided when I booked the flight to inform me of this issue, and when I called just Justfly*** they put me on hold twice each time for close to one and a half hours before the call was disconnectedWhen I choose booking a flight instead of customer service for existing booking I was answered immediately but when they found out that I was not booking a flight they transferred my call to wait another hour only to be disconnected againthe fourth call when I finally reached a customer service representative I was once again disconnected after another hour of waitingthe Fifth time when I finally reach a representative they claimed to be clueless about the Saudi two stop issueThis is unacceptable to book customers fligh
Please, be aware of this “just fly***” company and stand away from themThey are very quick to get your money, but it is impossible to deal with them once you pay and require changing the ticketsFirst, they charge their own cancellation / changing fees in addition to the airlines cancellation/ change fees, so you have to pay cancellation fee twice-$to them and $or whatever the airline charges plus a difference in the airfareThen , due to the nature of their website not all the flights are loaded into their system by the supplier they work with- “voyage ala carte”, company which in my understanding gives access to their website to just fly***, travel hub*** and corporate travel.com and issues all the tickets which are purchased on those three ( or even more ?) websitesI bought a ticket for travel in September and needed to change it for travel in February - no luckThe only option is to cancel , pay them $and now I have to sit and wait for the flights to appearThe flights are available everywhere else ( other websites,the airline’s website), but not on just fly*** And nobody could help me for almost daysBy the way, even the airline which this ticket belongs to will not help you as well if you bought ticket with themBig mistake from my side that I did not check reviews before I purchased my ticket from themSo my recommendation again-STAY AWAY from Just fly***, they sister company travel hub*** and buy either from a travel agency or the airline directly
On March 7th I purchased two round-trip airline tickets from Grand Rapids Michigan to Honolulu HawaiiWe opted for the upgraded seats titled premium economy on justfly websiteThis cost $per person each wayWe also paid another $to be able to pick our seats within the upgraded sectionThe premium economy upgrade is advertised as *** *** plus seatingWhen we picked our seats on the justfly website, we picked our seats within this *** *** plus sectionI received an email confirmation with the above selection and was satisfiedMay 17th we received an email that our flight information changed and we are now seated in the economy sectionUpon being aware of this change, I contacted justfly and *** airlinesJust fly continued to reassure me after multiple phone calls between them and *** Airlines that we are still in the comfort plus seating section*** Airlines stated we were never assigned to comfort Plus always were assigned to an economy seatMan
I booked through a phone call and the rep doesn't speak English and booked the wrong flightI called and wanted to change my flight into the correct oneThey said they would charge me a $per person feeminutes passed they said they need to charge a $per person feeBut it was their rep's fault, not my fault
Booked a flight with them, the flight changed and they didn’t send notificationI missed the flight because I based my information off of the original info given and now they are saying they can’t help me so I’m out $
We ordered round trip tickets to Seattle through just flyOnce we had flown to Seattle, and were making arrangements to return we noticed that our flight out of Denver was scheduled to leave before our flight from Seattle had even leftAs soon as the discrepancy was noticed we got on the phone to figure out the confusionAlthough we were promised a return flight to get us home by Saturday, after conversing with the just fly rep we were given the right flight itinerary that actually had us not getting home until a day after we had requested and were promisedWe were told that the flight itinerary we had been sent does not actually existWhen we requested a flight home on the day we were promised by the company we were sent through numerous management individuals who refused to helpThe last woman we talked to said the itinerary was in fact wrong, and said it was possible for them to change the airline and get us on a flight back the day we were promisedAfter telling us this was
I wanted to change a flight to have a new destination airport but the website didn't let meSo I cancelled the flight (they said I would get credit back with the airline, and justfly.com would charge a $cancellation fee)When I tried to book a new one, there was no way to transfer my credit so I called customer supportThey told me that Alaska Airlines has a $cancellation fee that I would have to pay that out of pocket, and then my existing credit would be applied toward the new ticket price(They double dip on cancellation fees?! -
whereas I could'be just changed my flight through Alaska and paid the the $and been done with it.) So anyway, I said okay, and I chose another flight that was available through justfly.com, and they told me a different price than what they listed for the same exact flightThey said that the price is different if I want to apply credit toward the flight - basically just made up a new price so that it worked out to be equivalent of me booking it without their "credit."
My wife and I are coming into Amsterdam on a *** *** cruiseWe arrive in Amsterdam on August However when I booked the reservation through Justfly.com, I booked it for August for a price of $That included an extended cancellation policy of $There was no explanation of what that coveredI contacted justfly.com to change the return legI was told that that there would be a rebooking charge of $per person for justfly.com and a rebooking charge for *** for $person, plus any difference in amount of the ticketWhen I asked them what the total change fee would be justfly.com said that it would be $4,I looked at *** and found that there was no change in the ticket priceI was expecting the $charge, but not the additional $4,I tried to find out on justfly.com web site what the rebooking policy was and what the rebooking protection was and could not find anythingThis is unconscionable and bad faithI was willing to pay a
NO FULL DISCLOSURE of costThis is not a true saving website, JustFly will charge you unknowingly extra cost to the ticket and then extra cost for choosing a seatI will NEVER use again
unauthorized charges to my credit card for $i have tried to solve this matter with them , justfly removed the charges and then put them back again in my card I talked to american express merchant but they did not want to remove the charges
I purchased flight tickets last December through Justfly*** for a trip beginning April I received notification from Justfly regarding the outbound part of the trip immediatelyI didn't receive the return flight information in March (after becoming concerned I called when I still had not received the information and was assured they were just in the process of sending it on anyway) whereupon I noticed the flight times had changed- not too significantly and as I have no pressure to return, I didn't complain)Now, the week before I am to leave, I receive a communication from Justfly to call immediately about changes- so I called- when I did, the representative informed me that my first flight of my outbound trip had changed- it would leave five minutes earlier- I didn't object- I couldn't see how that made such a difference- the next day they sent me my new itinerarySomehow, when informing me of the five minute change to my first flight, the agent just happened to neglect to info
Hi my name is Forson*** I bought an airline ticket through justfly in December I could not travel so canceled the flightI have hour cancellation plan on it so they told me they will email me credit for my next travel, I call several times they keep on telling me the same story and I am not getting the email they promised
They charge my account for the fulll amount of a ticket but never provided me with the ticketEach time they said they could not process my ticket because they did not have access to my accountDespite the fact that they had charged my card the full amountLater on they told me my reservation had gone awayI asked to have this confirmed as well as a email confirming my money would be refundedThey provided neitherI am worried my money will not be refunded and that they will attempt to just give me creditDespite the fact that my reservation was never fully confirmed
They changed my return flight without my permissionNow it seems like not a big deal, and their email states , that is no further action needed by meMy flight was from san fransisco to new delhi, indiaIt was for three weeks and many things had to arranged in order to make the flight and the tripDogs taken care of, reservations in multiple cities at multiple hotels, etcThe flight requires a visa to india-- I was not told that I needed thisNo problem, I got it and did the search myselfThis is a big issue thoughWhat if I didn't knowThe main issue with this complaint is that they changed my return flight and added three stops in chinaThis extended my stay in china one hours which now requires an additional visa for chinaAgain, I was not told I need another visa when they made this changeIn fact, the change was made by them and thy specifically stated, "No further action is required on your part." This change was made hours before my departureIt takes hours
I made a purchase of a ticket online on Feb 2, for a flight from Miami Flto Valencia, Venezuelathe flight was for Feb 7, Receipt No ***Upon arrival at the airport I found out that there was no ticket for this flight issuedI then had to buy a ticket from another companyI have made multiple calls to this companies phone numbers and are placed on hold for hours and never get anyone to talk to