We booked a flight for people from Denver to LondonMy daughter got married to one of the other passengers and we needed to update her last name to hisI have now been on the phone with them for days and still it has not been updated but they have already charged my credit cardI have sent them the updated marriage license and passport showing the name changeI have been on the phone with them for over hours minimum for each callThis shouldn't be that difficult to update a last name when someone gets marriedI was told from justfly*** that they have a 3rd party that they go through to buy ticketsThis is ridiculousEverytime I call I get a different personI have to explain my situationVery frustratingThey keep telling me to call back in hoursWe are now leaving in daysI have called the airlines and they have told me justfly just has to update the last nameThe airlines stated they have nothing to do with itI am getting the run around with JustflyEvery
The Custom Service at Justfly*** have lied to my wife and me repeatedly over the phoneThey will tell me one thing and then I will call back a day later and they will tell me something entirely differentMy wife and I purchased a ticket and then due to complications with our pregnancy, are unable to flyTherefor, we submitted a doctor's note with the medical information, including the Dr.'s license number and were told we would be receiving a refund, but have not received any confirmation in writing and have not received any confirmation that the flight has been canceledIn addition, when the rep told us we would be receiving a refund over the phone, and we asked for an email confirmation, she refusedI'm concerned that their actions are deceitful and they will continue to mislead other's unless there are consequences for their dishonestyAll we wanted, was to be refunded for our trip
I booked a three legged trip for my daughter's post graduation European tripDallas to Paris to Los Angeleswe wanted to change the return flights from 6/to 6/i called several times, got different fee quotes ($350-400) and was on hold hours over the 3-callsOn one call, after a very long period on hold, I was told they couldnt give me a fare difference -- they were waiting on the airlines and that could take a weekjust incredibly frustrated with whole experiencei finally found something more reasonable from another airline and booked itasked for some sort of credit (not refund) but no satisfactionHOURS on the phone with them, Horrible aggregatorSaw the negative article in the NYTimes travel section AFTER I had booked the flightNever would have otherwise
After I changed the flights, they informed me that I wouldn’t be able to cancel the reservationEven though nothing notified me that changing the reservation would void cancellation
After the change in the reservation, it added $Thinking that this was the new charge, I agreed to it
They credited my account $after an hour long phone call and them assuring me that nothing could be done
Then I needed to change the dates, so I decided to pay the $and was supposed to get a credit of $I was only credited $which should have been fine, because when I looked up the flights it was $with fees and everythingBut when I try to book using my travel credit, which can only be applied to flight and not used for hotel, the price of the flight is $and they want to charge me an additional $200! After I have already paid them over $800!!!!
This company is absolutely terrible and should not be allowed to take money from people
I purchased round trip airfare for my husband and I to travel round trip from Washington DC to Okinawa, Japan and backMy return flight from Los Angeles to DC was canceled and I was told they could not re-book me on another flight, only offer a refundThey would then not provide a full refundThis issue has been on-going since October with me having to contact the company every hours to find a resolution
Justfly has zero knowledge of speaking with a customer professionally- I was accused of lying in spite of being their mistake on communicationOne of the agents mentioned I could cancel my flight with $cancellation fees AND NO OTHER FEES apart from the fare difference at the time of rebooking the flight and they keep the flight money as creditWhile I rebooked my flight, I was told that I have to pay 'n' number of other fees - A COMPLETE OPPOSITE TO WHAT WAS STATED IN THE DEALAfter calling them a number of times, and explaining the situation every time as they have NOTHING DOCUMENTED (not sure how audits are conducted!) to every agent, every supervisor each gave a different option with different amounts of money none in sync with what I was told previouslyTheir NON-PROFESSIONAL, NON-CUSTOMER-SERVICE attitude threw me off as they fail to provide service or at the least provide the same information about their policies and the amount I am due to payAs of now I still don't k
I will be reporting this transaction to the Revdex.comThis is my email: JUSTFLY Booking: *** I made this reservation and it was $for a round trip ticket (quoted price)I added the $insurance which would have come to a total of I realize that there is a tax but NOT $worthThe amount charged to my credit card is not reflective of the conversation I had with the agent on the phoneIf you are going to charge me $-- $OVER what was quoted, then CANCEL my reservation and I will book directly with DeltaThis is not an acceptable practiceCharging me OVER what was quoted and then adding a $Taxes and Fees seems out of lineI received an email that informed me to immediately call as attention was neededThe gentleman who answered did not help me and wanted to charge me $to cancel my reservationThis is the fault of JustFly for not honoring the price that I was quotedFurther, he would not let me speak with a supervi
On July 18, 2018, I purchased two round-trip airline tickets to Chile on Justfly*** (Number ***) My husband is a physician, and unfortunately, his work schedule changed, necessitating that we travel a month prior, February 1-16, rather than March 1-16,
I called *** *** the carrier for the flights, and whose charges appear on my credit card statement, to change the tickets and was told that they are unable to change the reservation because the "travel agent" will not allow itI then called Justfly***'s customer service line and was told it will be $to make any changes to these tickets
The terms and conditions are clear that the fee for changing an international ticket is $ According to the customer service representative and the supervisor I spoke with, Justfly*** charges $in addition to $in fees charged by the airlines The terms and conditions do not state anywhere that additional fees of $apply to changing these tickets
Booked a flight from Justfly*** for New York to Buenos Aires for this coming December on Oct 13thCancelled after one hour of booking due to family issueThe website says that it has an hour free cancelation policy and the first agency I talked to told me the amount will be refunded in 2-business daysHowever, after two weeks, I called back since I did not received the refundThey started to tell me that I need to contact the airline by myself to claim the refund, they have no right to handle the reservation anymoreThree different repersentatives and two supervisors told me different stories every timeI contacted the airline, and they said the refund has been processed, and they money is on the agency end nowBut eventually Justfly representative said that the refund will be processed in 6-weeks even the airline has refunded they money back to themThis is unacceptable
I booked from justfly*** and did receive an email stating my tickets were being processed only to receive a second email that my card/debit was not going through and bank had put a hold on itI tried to give them a different card to avoid tickets from being cancelled as the price had already risenThe representative would not allow me to do that for whatever reasonI called on different occasions with the same answer that the tickets were being processeddays later I get an email stating my transaction was cancelledI called back the representative was of no help when I asked to speak to the supervisor she denied me the opportunity stating the supervisor was very busy and would be a long holdI told her I would waitminutes went by the supervisor came on the lineHe said there was nothing he could do, he couldnt honor the price or make adjustmentsOn my bank end it showed that funds were taken he daid those charges would drop offIts now days later and im still waiting for the return of my money into my account.Terrible company, terrible customer serviceWish I would have checked them out on the Revdex.com website first!
I just got off the phone with employees agent and supervisorThe agent was very polite and tried to resolve my issue after I got off the phone with American Airlines about my cancellation and refundKen the agent was very nice and wanted to get my issue resolved after I asked to talk to a supervisor he had me on hold for minutesI mean really it takes that long to get a supervisor? Regardless finally I talk to *** the supervisor he was very rude told me I had to abide by American Airlines policy when American Airlines said I have to call justfl*** to refund me since I purchased my round trip ticket through justfl*** Then as *** kept repeating himself in very rude disgusting manner, he then had the audacity to disregard my request to speak to someone above him or give me a number to corporateNow is that good customer service? I don't think soVery disappointed with your agency and will never book a flight with your company again
I found a flight on Justfly*** on 11/20/that showed tickets available for $so I booked my flight! Sounded great until I see the charge for $on my account and look to see if that same flight is available and their website shows flights available for $So I called into their *** number and get told - "*** *** *** ** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***"So basically you want me to pay $to book a new flight for $so that my total in this would be $instead of $Makes a lot of sense! I will never book through this website againI had high expectations for about minutes on this siteI will just stick to my websitesUpdate as of 11/22/17- I just checked justfly website again and its still showing tickets available for the same flight I chose at $I appreciate the reply from trustpilot, but knowing that the flights are still available on the website and I got charged an extra $is pretty sadAgain I will never do business with justfl*** again
I made a purchase of an airline ticket through the website JUSTFLY*** and the advertised price of the ticket was $dollarsWhen they processed my credit card the total was $dollarsJUSTFLY*** added additional fees without disclosing they were charging my credit card for additional feesI contacted them through the number and they told me I had to contact the airlines directly and when I contacted the airlines they told me I had to contact JUSTFLY*** to get the charges reversed on my credit cardOnce again I contacted JUSTFLY*** and they refused to reverse the overcharged fees to my credit cardI recently found out JUSTFLY*** make this a common practice of overcharging clientsI would like JUSTFLY*** to reverse the overcharged fees back to my credit card
I made a reservation for my daughter and I to fly home from Russia after time spent thereAs soon as I hung up I called my daughter with detailsI had the departure city incorrect and immediately called back to cancel flightsThe agent, however, only canceled my flight and not my daughters flightI only realized her flight had not been cancelled when my credit card was chargedI called back at this point and over the next year I have been trying to get a refundMy credit card company contacted British Airways instead of justfly since they were the party withdrawing fundsAfter attempts they refuse to refund meI don't think it was their error anywayIt was justfly's since they did not cancel both flightsI have names, dates and conversations with justfly agents over the period of a yearThey continually gave me the run-aroundAt one point they said they would refund it but never didThe flight was $1,This is a huge amount of money for mePlease help
Bought a ticket from this merchant at an advertised price of $but credit card was charged $I have the original receipt to prove thisTried to contact the merchant involved and they said they'd refund me the difference, but that credit has never arrived
I spent $USD on a round trip ticket to Madrid from LA with justfly***I called the remote customer service department to find out what the cancellation fees would totalI was told $I accepted that and asked the representative to cancel the ticketThe next day (4/8/17), I had a charge on my credit card of $on top of the original amount of $I called the remote customer service again to find out whyI waited on the phone for mins and spoke to two representatives (one who claimed to be a supervisor- however was not located in the US) to be told that the airline (British Airways) charged a cancellation fee of $and justfly*** charged me $separately for a total of $I would have never canceled the ticket had I know it was $($over what was quoted to me on the phone)I am now out $and I have been told I will receive $in two to three billing cycles (no one has explained how long a billing cycle is)I have reported justfly*** for
I purchased tickets on 03/18/from justfly*** to fly from Orlando to Toronto Canada for the dates of 09/02/to 09/07/When I received my booking confirmation I realized that everything was incorrect on my flightInstead of leaving from Orlando, the flight is leaving from Toronto to Orlando and also the return date was one week later that what I enteredI live in Florida so I cannot leave from TorontoAnd let me say that I am an analyst, I double and triple check everything I do on the computer and I know I did not make these mistakesI called as soon as I received the confirmation email and noticed it was incorrect and asked them to fix itThe agent was not happy that I wanted to make changes and kept giving me attitudeTo make things worse it was very difficult t to understand him because he had a very strong Indian accent and I had to keep asking him to repeat himself and that seems to upset him even moreAfter he started raising his voice at me because I had t
Justfly*** is the worst airline ticket agency I have ever dealt withThe customer care line workers don't even know what they're talking about 90% of the timeThey will give you WRONG information regarding your airline ticketsI have a conflict that has been going on for a month now that STILL isn't resolvedEvery time I call the Justfly associates, they either put me on hold for over minutes and give me informationThe associate (her name is***) told me that she can't help me with my situation, and when I called one of the airlines I'm flying with, they told me that my issue can be solved within minutes and that it shouldn't take such a long time for a matter to be resolvedTHE ISSUE WITH MY TICKET IS STILL NOT SOLVED AND IT HAS BEEN A MONTH SINCE I HAVE BOOKED ITDO NOT AND I REPEAT DO NOT BOOK WITH THIS AGENCYTHEY RIP PEOPLE OFF AND GIVE INFORMATION TO THEIR "VALUED" CUSTOMERS
I paid for a round trip flight from Miami to Dominican Republic via the JustFly.*** websiteThe flight was operated through PAWA airlinesThree months later, I received an email from JustFl*** saying that the flight was cancelled by PAWA due to a "flight suspension"They said in order to issue me a refund they would need my bank account number, my bank address and my passport numberMy original form of payment was a visa credit cardWhen I called, they could not give me an explanation of why they could not refund my original form of payment, or why they needed my bank account number and the other information--they simply said that is what PAWA airlines required (even though I had booked through their website)When I said they could send me a check if they were truly unable to refund my visa credit card, they said they could not do thatWhen I asked if I could contact the airline directly they said they would tell me the same thing, and when I asked to speak with a supervisor the agent said he was the only person at Justfl*** working on refunds re: PAWA airlines
Needed to change flight dates and they could not provide a flight on the dates needed BUT I could go to their website and purchase the exact flight I neededBut he kept telling me there we no flights available that fit my needsI fully understand about there being a fee for changes but they offered no flights that I could use to connect up with ground transportation
We booked a flight for people from Denver to LondonMy daughter got married to one of the other passengers and we needed to update her last name to hisI have now been on the phone with them for days and still it has not been updated but they have already charged my credit cardI have sent them the updated marriage license and passport showing the name changeI have been on the phone with them for over hours minimum for each callThis shouldn't be that difficult to update a last name when someone gets marriedI was told from justfly*** that they have a 3rd party that they go through to buy ticketsThis is ridiculousEverytime I call I get a different personI have to explain my situationVery frustratingThey keep telling me to call back in hoursWe are now leaving in daysI have called the airlines and they have told me justfly just has to update the last nameThe airlines stated they have nothing to do with itI am getting the run around with JustflyEvery
The Custom Service at Justfly*** have lied to my wife and me repeatedly over the phoneThey will tell me one thing and then I will call back a day later and they will tell me something entirely differentMy wife and I purchased a ticket and then due to complications with our pregnancy, are unable to flyTherefor, we submitted a doctor's note with the medical information, including the Dr.'s license number and were told we would be receiving a refund, but have not received any confirmation in writing and have not received any confirmation that the flight has been canceledIn addition, when the rep told us we would be receiving a refund over the phone, and we asked for an email confirmation, she refusedI'm concerned that their actions are deceitful and they will continue to mislead other's unless there are consequences for their dishonestyAll we wanted, was to be refunded for our trip
I booked a three legged trip for my daughter's post graduation European tripDallas to Paris to Los Angeleswe wanted to change the return flights from 6/to 6/i called several times, got different fee quotes ($350-400) and was on hold hours over the 3-callsOn one call, after a very long period on hold, I was told they couldnt give me a fare difference -- they were waiting on the airlines and that could take a weekjust incredibly frustrated with whole experiencei finally found something more reasonable from another airline and booked itasked for some sort of credit (not refund) but no satisfactionHOURS on the phone with them, Horrible aggregatorSaw the negative article in the NYTimes travel section AFTER I had booked the flightNever would have otherwise
After I changed the flights, they informed me that I wouldn’t be able to cancel the reservationEven though nothing notified me that changing the reservation would void cancellation
After the change in the reservation, it added $Thinking that this was the new charge, I agreed to it
They credited my account $after an hour long phone call and them assuring me that nothing could be done
Then I needed to change the dates, so I decided to pay the $and was supposed to get a credit of $I was only credited $which should have been fine, because when I looked up the flights it was $with fees and everythingBut when I try to book using my travel credit, which can only be applied to flight and not used for hotel, the price of the flight is $and they want to charge me an additional $200! After I have already paid them over $800!!!!
This company is absolutely terrible and should not be allowed to take money from people
I purchased round trip airfare for my husband and I to travel round trip from Washington DC to Okinawa, Japan and backMy return flight from Los Angeles to DC was canceled and I was told they could not re-book me on another flight, only offer a refundThey would then not provide a full refundThis issue has been on-going since October with me having to contact the company every hours to find a resolution
Justfly has zero knowledge of speaking with a customer professionally- I was accused of lying in spite of being their mistake on communicationOne of the agents mentioned I could cancel my flight with $cancellation fees AND NO OTHER FEES apart from the fare difference at the time of rebooking the flight and they keep the flight money as creditWhile I rebooked my flight, I was told that I have to pay 'n' number of other fees - A COMPLETE OPPOSITE TO WHAT WAS STATED IN THE DEALAfter calling them a number of times, and explaining the situation every time as they have NOTHING DOCUMENTED (not sure how audits are conducted!) to every agent, every supervisor each gave a different option with different amounts of money none in sync with what I was told previouslyTheir NON-PROFESSIONAL, NON-CUSTOMER-SERVICE attitude threw me off as they fail to provide service or at the least provide the same information about their policies and the amount I am due to payAs of now I still don't k
I will be reporting this transaction to the Revdex.comThis is my email: JUSTFLY Booking: *** I made this reservation and it was $for a round trip ticket (quoted price)I added the $insurance which would have come to a total of I realize that there is a tax but NOT $worthThe amount charged to my credit card is not reflective of the conversation I had with the agent on the phoneIf you are going to charge me $-- $OVER what was quoted, then CANCEL my reservation and I will book directly with DeltaThis is not an acceptable practiceCharging me OVER what was quoted and then adding a $Taxes and Fees seems out of lineI received an email that informed me to immediately call as attention was neededThe gentleman who answered did not help me and wanted to charge me $to cancel my reservationThis is the fault of JustFly for not honoring the price that I was quotedFurther, he would not let me speak with a supervi
On July 18, 2018, I purchased two round-trip airline tickets to Chile on Justfly*** (Number ***) My husband is a physician, and unfortunately, his work schedule changed, necessitating that we travel a month prior, February 1-16, rather than March 1-16,
I called *** *** the carrier for the flights, and whose charges appear on my credit card statement, to change the tickets and was told that they are unable to change the reservation because the "travel agent" will not allow itI then called Justfly***'s customer service line and was told it will be $to make any changes to these tickets
The terms and conditions are clear that the fee for changing an international ticket is $ According to the customer service representative and the supervisor I spoke with, Justfly*** charges $in addition to $in fees charged by the airlines The terms and conditions do not state anywhere that additional fees of $apply to changing these tickets
Booked a flight from Justfly*** for New York to Buenos Aires for this coming December on Oct 13thCancelled after one hour of booking due to family issueThe website says that it has an hour free cancelation policy and the first agency I talked to told me the amount will be refunded in 2-business daysHowever, after two weeks, I called back since I did not received the refundThey started to tell me that I need to contact the airline by myself to claim the refund, they have no right to handle the reservation anymoreThree different repersentatives and two supervisors told me different stories every timeI contacted the airline, and they said the refund has been processed, and they money is on the agency end nowBut eventually Justfly representative said that the refund will be processed in 6-weeks even the airline has refunded they money back to themThis is unacceptable
I booked from justfly*** and did receive an email stating my tickets were being processed only to receive a second email that my card/debit was not going through and bank had put a hold on itI tried to give them a different card to avoid tickets from being cancelled as the price had already risenThe representative would not allow me to do that for whatever reasonI called on different occasions with the same answer that the tickets were being processeddays later I get an email stating my transaction was cancelledI called back the representative was of no help when I asked to speak to the supervisor she denied me the opportunity stating the supervisor was very busy and would be a long holdI told her I would waitminutes went by the supervisor came on the lineHe said there was nothing he could do, he couldnt honor the price or make adjustmentsOn my bank end it showed that funds were taken he daid those charges would drop offIts now days later and im still waiting for the return of my money into my account.Terrible company, terrible customer serviceWish I would have checked them out on the Revdex.com website first!
I just got off the phone with employees agent and supervisorThe agent was very polite and tried to resolve my issue after I got off the phone with American Airlines about my cancellation and refundKen the agent was very nice and wanted to get my issue resolved after I asked to talk to a supervisor he had me on hold for minutesI mean really it takes that long to get a supervisor? Regardless finally I talk to *** the supervisor he was very rude told me I had to abide by American Airlines policy when American Airlines said I have to call justfl*** to refund me since I purchased my round trip ticket through justfl*** Then as *** kept repeating himself in very rude disgusting manner, he then had the audacity to disregard my request to speak to someone above him or give me a number to corporateNow is that good customer service? I don't think soVery disappointed with your agency and will never book a flight with your company again
I found a flight on Justfly*** on 11/20/that showed tickets available for $so I booked my flight! Sounded great until I see the charge for $on my account and look to see if that same flight is available and their website shows flights available for $So I called into their *** number and get told - "*** *** *** ** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***"So basically you want me to pay $to book a new flight for $so that my total in this would be $instead of $Makes a lot of sense! I will never book through this website againI had high expectations for about minutes on this siteI will just stick to my websitesUpdate as of 11/22/17- I just checked justfly website again and its still showing tickets available for the same flight I chose at $I appreciate the reply from trustpilot, but knowing that the flights are still available on the website and I got charged an extra $is pretty sadAgain I will never do business with justfl*** again
I made a purchase of an airline ticket through the website JUSTFLY*** and the advertised price of the ticket was $dollarsWhen they processed my credit card the total was $dollarsJUSTFLY*** added additional fees without disclosing they were charging my credit card for additional feesI contacted them through the number and they told me I had to contact the airlines directly and when I contacted the airlines they told me I had to contact JUSTFLY*** to get the charges reversed on my credit cardOnce again I contacted JUSTFLY*** and they refused to reverse the overcharged fees to my credit cardI recently found out JUSTFLY*** make this a common practice of overcharging clientsI would like JUSTFLY*** to reverse the overcharged fees back to my credit card
I made a reservation for my daughter and I to fly home from Russia after time spent thereAs soon as I hung up I called my daughter with detailsI had the departure city incorrect and immediately called back to cancel flightsThe agent, however, only canceled my flight and not my daughters flightI only realized her flight had not been cancelled when my credit card was chargedI called back at this point and over the next year I have been trying to get a refundMy credit card company contacted British Airways instead of justfly since they were the party withdrawing fundsAfter attempts they refuse to refund meI don't think it was their error anywayIt was justfly's since they did not cancel both flightsI have names, dates and conversations with justfly agents over the period of a yearThey continually gave me the run-aroundAt one point they said they would refund it but never didThe flight was $1,This is a huge amount of money for mePlease help
Bought a ticket from this merchant at an advertised price of $but credit card was charged $I have the original receipt to prove thisTried to contact the merchant involved and they said they'd refund me the difference, but that credit has never arrived
I spent $USD on a round trip ticket to Madrid from LA with justfly***I called the remote customer service department to find out what the cancellation fees would totalI was told $I accepted that and asked the representative to cancel the ticketThe next day (4/8/17), I had a charge on my credit card of $on top of the original amount of $I called the remote customer service again to find out whyI waited on the phone for mins and spoke to two representatives (one who claimed to be a supervisor- however was not located in the US) to be told that the airline (British Airways) charged a cancellation fee of $and justfly*** charged me $separately for a total of $I would have never canceled the ticket had I know it was $($over what was quoted to me on the phone)I am now out $and I have been told I will receive $in two to three billing cycles (no one has explained how long a billing cycle is)I have reported justfly*** for
I purchased tickets on 03/18/from justfly*** to fly from Orlando to Toronto Canada for the dates of 09/02/to 09/07/When I received my booking confirmation I realized that everything was incorrect on my flightInstead of leaving from Orlando, the flight is leaving from Toronto to Orlando and also the return date was one week later that what I enteredI live in Florida so I cannot leave from TorontoAnd let me say that I am an analyst, I double and triple check everything I do on the computer and I know I did not make these mistakesI called as soon as I received the confirmation email and noticed it was incorrect and asked them to fix itThe agent was not happy that I wanted to make changes and kept giving me attitudeTo make things worse it was very difficult t to understand him because he had a very strong Indian accent and I had to keep asking him to repeat himself and that seems to upset him even moreAfter he started raising his voice at me because I had t
Justfly*** is the worst airline ticket agency I have ever dealt withThe customer care line workers don't even know what they're talking about 90% of the timeThey will give you WRONG information regarding your airline ticketsI have a conflict that has been going on for a month now that STILL isn't resolvedEvery time I call the Justfly associates, they either put me on hold for over minutes and give me informationThe associate (her name is***) told me that she can't help me with my situation, and when I called one of the airlines I'm flying with, they told me that my issue can be solved within minutes and that it shouldn't take such a long time for a matter to be resolvedTHE ISSUE WITH MY TICKET IS STILL NOT SOLVED AND IT HAS BEEN A MONTH SINCE I HAVE BOOKED ITDO NOT AND I REPEAT DO NOT BOOK WITH THIS AGENCYTHEY RIP PEOPLE OFF AND GIVE INFORMATION TO THEIR "VALUED" CUSTOMERS
I paid for a round trip flight from Miami to Dominican Republic via the JustFly.*** websiteThe flight was operated through PAWA airlinesThree months later, I received an email from JustFl*** saying that the flight was cancelled by PAWA due to a "flight suspension"They said in order to issue me a refund they would need my bank account number, my bank address and my passport numberMy original form of payment was a visa credit cardWhen I called, they could not give me an explanation of why they could not refund my original form of payment, or why they needed my bank account number and the other information--they simply said that is what PAWA airlines required (even though I had booked through their website)When I said they could send me a check if they were truly unable to refund my visa credit card, they said they could not do thatWhen I asked if I could contact the airline directly they said they would tell me the same thing, and when I asked to speak with a supervisor the agent said he was the only person at Justfl*** working on refunds re: PAWA airlines
Needed to change flight dates and they could not provide a flight on the dates needed BUT I could go to their website and purchase the exact flight I neededBut he kept telling me there we no flights available that fit my needsI fully understand about there being a fee for changes but they offered no flights that I could use to connect up with ground transportation