I bought a Kuwait Airways ticket through Justfly*** (Justfly booking ID: ***, Airline booking reference: MRUDCJ)The airline has changed schedule for the flight since the time I bought it, and due to the change, I am requesting a cancellation with full refundWhile Kuwait Airways is okay providing a full refund on the itinerary, the travel agent, i.e., justfly*** is refusing to process the refundOn talking further with Kuwait Airways, they mention the refund has to be processes through the agent (i.e., justfly***) and they are unable to do anything
I planned a trip to MexicoI purchased the flight from JustFly***My doctor has put up a red flag because my wife and I are trying to get pregnant, therefore we should cancel trips to the CaribbeanI canceled my flight, paying $to do so, because the website said I'd get travel creditThe website did NOT say that the travel credit MUST be used for the same exact flight departure location and destinationThis means that not only did I just lose $150, I'm also losing another $because the company will not apply this travel credit to another itinerary where the Zika virus does not inhabit the local mosquito population
I booked an international flight with justfly*** last September 16,in the amount of 1,My trip was to be Dec12, I had a family emergency that prevented me from travelling, so I called Justfly*** and informed them that I have to cancel my tripThey cancelled the booking and charged me another for the cancellation, they told me I have a credit of that I can use to book another flight until September 16, I called Justfly*** the other day to book me an international flight so I can use my credit of $995.00, the agent told me that they have to find an itinerary similar to the original one that I have last yearI told the agent to go ahead and find a similar itinerary, she placed me on hold for a long time and when she finally got back to me she told me she found a match, so I asked her how much it is, she placed me on hold again and when she got back to me the second time she told me it's gonna be 6,I ask the agent why I can't use my cred
On June 23, I bought a ticket for my daughter from DFW to Toronto (YYZ) for August 1st and coming back August 15th connecting to New York (JFK) the agent on the phone searched for me the flight information so my daughter could travel together with her cousins with the same flightFirst the agent told me he couldn't find the booking from DFW to JFK but found from JFK to Toronto (YYZ), then he said let me search more and finally he found from DFW with the price & centsThis is the details he gave; August 1st Delta Airline flight leaving at 9:from DFW to New York (JFK) arriving at 1:59pm August 1st Delta Airline flight leaving at 3:20pm from JFK to Toronto (YYZ) arriving at 5:29pm August 15th Delta Airline flight leaving at 9:20am from Torornto (YYZ) arriving Cinciinati,( KY) at 10:56am August 15th Delta Airline flight leaving at 2:36pm form Cincinati (KY) arriving DFW at 4:06pm I agreed with the price and I gave my visa card information and he read b
bought tickets back January/February of 2017, received a call from Justfly on 03/22/advising that Airline had canceled the flight and that I would get a full refund within 6-weeksI am now on week 15th and have not received anything back, I been calling every week at least once , spending an average of 1hr on the phone with a rep and still nothingRep keeps saying that Airline is not getting back to them , I bought tickets with Jusfly and should be refunded by themWill look into legal options
We purchased tickets to go to Florida on Monday 7/17/and we were scheduled to arrive at 9:pmWe arrived at the airport at 3:and were informed by *** *** that our flight was cancelled due to inclement weatherWe tried to get another flight and everything was bookedSpirit would refund our money, but it would take several days for the refund to go through and there were no flights available to get us to Florida until Wednesday morning, we were scheduled to return at 6:on FridayWe contacted *** as Just Fly had us returning on a different airline than the one we would use to go to Florida*** told us that we had to go through Just Fly because we booked with themWe advised them that it didn't make sense for us to go to Florida for 1/days since we missed the event on Tuesday due to the flight cancellationJust Fly refused to not only not refund our money, but also not to give us credit so that we could use the money for a flight at a later dateThey st
It would give zero star if possibleThis is a HORRIBLE company Do NOT book with them We were planning our trip for NZ and looking for a flight from Auckland to QueenstownWe found one for $one way on *** through the JustFl*** website and it looked like a good deal at the time(However, the checkout process was also confusing because above on the check out side it said "round trip" but on the selected ticket itself it said "one-way so I clicked to purchase) They charged us $and within minutes of booking my husband found out that the same ticket one-way on *** for $70per person They charged us the cost of two round-trip tickets Immediately called JustFly and explained the situation (again this was in less than five minutes of booking) and found out that not only are all sales final, but they would not honor the cost of the actual flight by lowering it to $per person To cancel the flight would be a $cancellation fee per person (so they won't lower to the actual cost of the flight but they refund us to that amount) The customer service lady finally offered us a one-time (since it was our first-and last-booking) reduction of the cancellation fee to $25/person ($total) We took that and cancelled our flight since it would still be cheaper that way if we purchase direct through the airline (***)This all took place within minutes of booking Do NOT book through them for any flights in NZ
My flight wuth my year old son was cancelled by tge airlineJustfly did not clearly unform me of the cancellationTgey emailed me about a "change" to the itinerary, but not tgat the flight is cancelledThey were not helpful in seeking alternative options in this situation
JustFly*** pulled a bait and switchI recently purchased on their site plane tickets from Tucson to Rome for a cost of $2,($per ticket)After the transaction was complete, I was invoiced for $2,I called JustFly to get an explanation and was told that I'd agreed to the $2,900, which I hadn'tWhen I pointed out that the per-ticket price that was still being quoted on their site was only $727, I was told that ticket prices can change on a dime and that the price must have increased by over $during the split second between my purchase and the invoicingSo I asked to speak to a supervisorI was put on hold for two hours, but a supervisor never came on the lineEventually I was told that my only recourse was to cancel the tickets if I didn't like the priceMy credit card was charged $for the cancellationLater that day, I purchased the same plane tickets directly from United for a cost of $2,I don't think I'm unjustified in saying that JustFly stole $from
Justfly.com misspelled my husband's name on his round trip airline ticket from the US to Italy, and they are not fixing it even though they sent me multiple emails saying they will fix itWe will likely not be able to get on the plane to travel internationally when the name on the ticket doesn't match the name on the passport....I have several emails that specifically saying they will fix the error, but after weeks, no correction! At first they wanted to charge me $to fix his name, but when I told them they made the error, I was told to send an email to "***." I did that, and then they said they needed a copy of his passportI sent them a photo of his passport, and then they said they would fix it, but after weeks they still "can't" fix itI spoke with the airline, and they said they cannot fix the spelling, because we didn't buy the tickets directly from themThis is a nightmareHis was the name on the credit card that was charged to pay for the ticket
I purchased airline tickets from JustFly today for myself and my sonI am a very detailed-oriented person and always check my details two to three times before purchasingI know I entered my name and my son's names correctly on the booking, I checked and double checkedI was shocked when I received JustFly's email confirmation showing MY name is on both tickets, with the wrong middle name (I did not even input a middle name)I was sure there was an issue with their data and called them to resolveThey said I must have entered the information incorrectly and they would need $per ticket to change the namesI could not believe it - so I checked online and see there are hundreds of complaints about JustFly doing this (and similar scams) to collect cancellation feesThey need to be shut down, this is pure fraud
GOOD MORNING MY NAME IS KATARZYNA *** AND JUST FEW DAYS AGO AFTER SEARCHING A LOT OF WEBSITES TO BOOK MY TRIP TO FLORIDA WITH MY FAMILY I DECIDED TO DO IT WITH JUSTFLY ( FIRST TIME EVER ) BECAUSE TO ME THEY HAD GOOD DEALS I BOOKED MY TRIP ON FEB WE PICKED 240$ FARE PER PERSON ( THAT INCLUDES FLIGHT AND ALL TAXES AND FEES IN THAT PRICE ) THIS IS HOW THEY CALCULATE EXPLETS SAY TICKET IS $ PER PERSON ( IS TICKET AND IS TAXES AND FEES ) = $ PER PASSANGER WELL WE WENT WITH 240$ PER PERSON AND EVERYTHING SHOULD HAVE BEEN INCLUDED IN THAT PRICE INCLUDING TAXES & FEES I SHOULD NOT BE PAYING MORE THAN $ON EACH PERSON BUT THATS NOT WHAT HAPPEND THEY CHARGED ME $ USD TICKET ON TOP OF THAT $IN TAXES AND FEES FOR EACH PERSON TOTALING IN $! ON EACH I ALSO LIKE TO MENTION THAT I HAD HRS TO CANCEL OR TO DO WHATEVER WITH MY BOOKING( I WAS GONNA CALL THEM REGARDING THAT CHARGE ) / BUT I LOST TRACK OF TIME BEC
Justfly charges customers a seat selection fee when the actual airline does not charge this feeThe price of ticket with the airline is cheaper than with the travel agency when they advertise they would be cheaperJustfly tells customer to book with the airline directly if we are not satisfied with them, instead of helping the customer with their booking issue Poor Customer service: I asked to speak with the supervisor and this was not allowed, and that if I am not happy with the flight, that I should just cancel and book elsewhere Overall: I will not book with justfly again as they are unreasonable with prices when the airline itself does not charge a certain fee that they are charging for the same flight and same seats
I booked tickets through Justfly.com for a weddingThe wedding has since been cancelled due to circumstances no one can controlI called to get a refund or credit on the $I paid to this site just to be told they cannot process my requestI was told that they would charge me MORE than what I paid to cancel my flightI understand there will be a few fees on it, but for me to owe money is absolutely unethicalThe woman I spoke with continued to rudely cut me off, then would not pass me to a supervisorI think this business is absolutely horrendous and is just attempting to steal money from its consumersI advise anyone considering to use this site to avoid it at all costs
Justfl*** has serious legitimacy issuesTwice I went through the process of purchasing airline tickets with themThe website told me I had booked a ticketI never received any email from justfl***My bank says I was never charged; no transaction was attemptedWhen I called up to learn more, the client rep was aggressive and told me the bank had declined my card and that they had sent me an email about it (these are both false)I am also nervous about having given them my credit card information
I have booked a round-way ticket of Cathay Pacific Airline from Justfly*** on Oct This round way ticket includes one ticket from Los Angeles to Hong Kong on Dec (Flight CX885) and one ticket from Hong Kong to Los Angeles on Jan (Flight CX 882)I paid $in total for the two tickets on Oct and I have received a confirmation email sent from Justfly*** showed that my electronic tickets were ready on that dateWhen I checked my record on Nov 2016, I found that only one ticket from Hong Kong to Los Angeles on Jan was shownAfter contacting the Cathay Pacific Airline, it told me that Justfly*** had canceled the ticket from Los Angeles to Hong Kong on Dec after three hours I paidAlso, even though the ticket from Hong Kong to Los Angeles on Jan is presented on the record, the ticket has not confirmedIn other words, two tickets that I have paid for are problematicWhen I called about times with Justfly*** to solve this problem, I have been
I made a reservation to Travel to El Salvador number *** I have to cancel it due to failure in the business I was going to Travel forI Called them and for the cancellation they charge witch was take from my account right awayThey told me I will get a confirmation e-mail for the cancellation and the credit I have of dollars is been two days and phone calls y still do not have the email and they are giving me the long run with a lot of excusesI need by writing the amount of credit I have and the date until I can use it
I purchased a ticket from Florida to ZambiaThe flight involved a layover of hoursWhen I reached Dubai I was told that if my travel agent had informed me of the policy I could have had a free hotel to rest for the lengthy stop overThey NEVER let me know of this policyThis cost me $I would like a refund of this money
I tried to cancel my air ticket immediately after booking and wasn't allowed to until the ticket was issued, so I canceled my ticket a few hours after booking, and should have been refunded in full in accordance with federal lawThey are withholding my insurance fee since they claim I used it to cancel my tripI asked to speak to a supervisor and they promised someone would call me backIt never happenedI kept calling but the call quality was so poor, it was nearly impossible to hear themFurthermore, they still refused to refund me
I attempted to book a roundtrip journey *** in MarWhen I submitted the request, I received an error indicating the transaction failedAs I initiated a new request to try again, I received a booking confirmation emailWhen I opened the email, it was for only the return portion of what I requestedI tried to pull this up in my profile on justfly*** but they had no record of the booking that they createdI decided to wait overnight to allow time for any synch issuesThis morning, there was still no record in their online systemI called justfly and the agent said she could see my booking for the return segmentI asked her why it isn't showing in my profileSHe said I need to call the airlineI asked her to verify that the outbound request didn't also confirm to ensure I didn't miss somethingShe said to call the airlineI asked her to report the issue to her technology department because their website actually told me that it failed, when it partially went throughShe said to call the airlineIn other words, she couldn't help me nor was she willing to try to hear what I was actually asking of herSo, I called the airlineThe return flight was in fact confirmedI asked the airline if a seat was also in my booking since justfly allowed for me to select a seat and pay a fee and the airline said that I bought the lowest fare and it does not include a seatI will now have to purchase a seat via the airline also if I want one in advanceI will never use justfly again
I bought a Kuwait Airways ticket through Justfly*** (Justfly booking ID: ***, Airline booking reference: MRUDCJ)The airline has changed schedule for the flight since the time I bought it, and due to the change, I am requesting a cancellation with full refundWhile Kuwait Airways is okay providing a full refund on the itinerary, the travel agent, i.e., justfly*** is refusing to process the refundOn talking further with Kuwait Airways, they mention the refund has to be processes through the agent (i.e., justfly***) and they are unable to do anything
I planned a trip to MexicoI purchased the flight from JustFly***My doctor has put up a red flag because my wife and I are trying to get pregnant, therefore we should cancel trips to the CaribbeanI canceled my flight, paying $to do so, because the website said I'd get travel creditThe website did NOT say that the travel credit MUST be used for the same exact flight departure location and destinationThis means that not only did I just lose $150, I'm also losing another $because the company will not apply this travel credit to another itinerary where the Zika virus does not inhabit the local mosquito population
I booked an international flight with justfly*** last September 16,in the amount of 1,My trip was to be Dec12, I had a family emergency that prevented me from travelling, so I called Justfly*** and informed them that I have to cancel my tripThey cancelled the booking and charged me another for the cancellation, they told me I have a credit of that I can use to book another flight until September 16, I called Justfly*** the other day to book me an international flight so I can use my credit of $995.00, the agent told me that they have to find an itinerary similar to the original one that I have last yearI told the agent to go ahead and find a similar itinerary, she placed me on hold for a long time and when she finally got back to me she told me she found a match, so I asked her how much it is, she placed me on hold again and when she got back to me the second time she told me it's gonna be 6,I ask the agent why I can't use my cred
On June 23, I bought a ticket for my daughter from DFW to Toronto (YYZ) for August 1st and coming back August 15th connecting to New York (JFK) the agent on the phone searched for me the flight information so my daughter could travel together with her cousins with the same flightFirst the agent told me he couldn't find the booking from DFW to JFK but found from JFK to Toronto (YYZ), then he said let me search more and finally he found from DFW with the price & centsThis is the details he gave; August 1st Delta Airline flight leaving at 9:from DFW to New York (JFK) arriving at 1:59pm August 1st Delta Airline flight leaving at 3:20pm from JFK to Toronto (YYZ) arriving at 5:29pm August 15th Delta Airline flight leaving at 9:20am from Torornto (YYZ) arriving Cinciinati,( KY) at 10:56am August 15th Delta Airline flight leaving at 2:36pm form Cincinati (KY) arriving DFW at 4:06pm I agreed with the price and I gave my visa card information and he read b
bought tickets back January/February of 2017, received a call from Justfly on 03/22/advising that Airline had canceled the flight and that I would get a full refund within 6-weeksI am now on week 15th and have not received anything back, I been calling every week at least once , spending an average of 1hr on the phone with a rep and still nothingRep keeps saying that Airline is not getting back to them , I bought tickets with Jusfly and should be refunded by themWill look into legal options
We purchased tickets to go to Florida on Monday 7/17/and we were scheduled to arrive at 9:pmWe arrived at the airport at 3:and were informed by *** *** that our flight was cancelled due to inclement weatherWe tried to get another flight and everything was bookedSpirit would refund our money, but it would take several days for the refund to go through and there were no flights available to get us to Florida until Wednesday morning, we were scheduled to return at 6:on FridayWe contacted *** as Just Fly had us returning on a different airline than the one we would use to go to Florida*** told us that we had to go through Just Fly because we booked with themWe advised them that it didn't make sense for us to go to Florida for 1/days since we missed the event on Tuesday due to the flight cancellationJust Fly refused to not only not refund our money, but also not to give us credit so that we could use the money for a flight at a later dateThey st
It would give zero star if possibleThis is a HORRIBLE company Do NOT book with them We were planning our trip for NZ and looking for a flight from Auckland to QueenstownWe found one for $one way on *** through the JustFl*** website and it looked like a good deal at the time(However, the checkout process was also confusing because above on the check out side it said "round trip" but on the selected ticket itself it said "one-way so I clicked to purchase) They charged us $and within minutes of booking my husband found out that the same ticket one-way on *** for $70per person They charged us the cost of two round-trip tickets Immediately called JustFly and explained the situation (again this was in less than five minutes of booking) and found out that not only are all sales final, but they would not honor the cost of the actual flight by lowering it to $per person To cancel the flight would be a $cancellation fee per person (so they won't lower to the actual cost of the flight but they refund us to that amount) The customer service lady finally offered us a one-time (since it was our first-and last-booking) reduction of the cancellation fee to $25/person ($total) We took that and cancelled our flight since it would still be cheaper that way if we purchase direct through the airline (***)This all took place within minutes of booking Do NOT book through them for any flights in NZ
My flight wuth my year old son was cancelled by tge airlineJustfly did not clearly unform me of the cancellationTgey emailed me about a "change" to the itinerary, but not tgat the flight is cancelledThey were not helpful in seeking alternative options in this situation
JustFly*** pulled a bait and switchI recently purchased on their site plane tickets from Tucson to Rome for a cost of $2,($per ticket)After the transaction was complete, I was invoiced for $2,I called JustFly to get an explanation and was told that I'd agreed to the $2,900, which I hadn'tWhen I pointed out that the per-ticket price that was still being quoted on their site was only $727, I was told that ticket prices can change on a dime and that the price must have increased by over $during the split second between my purchase and the invoicingSo I asked to speak to a supervisorI was put on hold for two hours, but a supervisor never came on the lineEventually I was told that my only recourse was to cancel the tickets if I didn't like the priceMy credit card was charged $for the cancellationLater that day, I purchased the same plane tickets directly from United for a cost of $2,I don't think I'm unjustified in saying that JustFly stole $from
Justfly.com misspelled my husband's name on his round trip airline ticket from the US to Italy, and they are not fixing it even though they sent me multiple emails saying they will fix itWe will likely not be able to get on the plane to travel internationally when the name on the ticket doesn't match the name on the passport....I have several emails that specifically saying they will fix the error, but after weeks, no correction! At first they wanted to charge me $to fix his name, but when I told them they made the error, I was told to send an email to "***." I did that, and then they said they needed a copy of his passportI sent them a photo of his passport, and then they said they would fix it, but after weeks they still "can't" fix itI spoke with the airline, and they said they cannot fix the spelling, because we didn't buy the tickets directly from themThis is a nightmareHis was the name on the credit card that was charged to pay for the ticket
I purchased airline tickets from JustFly today for myself and my sonI am a very detailed-oriented person and always check my details two to three times before purchasingI know I entered my name and my son's names correctly on the booking, I checked and double checkedI was shocked when I received JustFly's email confirmation showing MY name is on both tickets, with the wrong middle name (I did not even input a middle name)I was sure there was an issue with their data and called them to resolveThey said I must have entered the information incorrectly and they would need $per ticket to change the namesI could not believe it - so I checked online and see there are hundreds of complaints about JustFly doing this (and similar scams) to collect cancellation feesThey need to be shut down, this is pure fraud
GOOD MORNING MY NAME IS KATARZYNA *** AND JUST FEW DAYS AGO AFTER SEARCHING A LOT OF WEBSITES TO BOOK MY TRIP TO FLORIDA WITH MY FAMILY I DECIDED TO DO IT WITH JUSTFLY ( FIRST TIME EVER ) BECAUSE TO ME THEY HAD GOOD DEALS I BOOKED MY TRIP ON FEB WE PICKED 240$ FARE PER PERSON ( THAT INCLUDES FLIGHT AND ALL TAXES AND FEES IN THAT PRICE ) THIS IS HOW THEY CALCULATE EXPLETS SAY TICKET IS $ PER PERSON ( IS TICKET AND IS TAXES AND FEES ) = $ PER PASSANGER WELL WE WENT WITH 240$ PER PERSON AND EVERYTHING SHOULD HAVE BEEN INCLUDED IN THAT PRICE INCLUDING TAXES & FEES I SHOULD NOT BE PAYING MORE THAN $ON EACH PERSON BUT THATS NOT WHAT HAPPEND THEY CHARGED ME $ USD TICKET ON TOP OF THAT $IN TAXES AND FEES FOR EACH PERSON TOTALING IN $! ON EACH I ALSO LIKE TO MENTION THAT I HAD HRS TO CANCEL OR TO DO WHATEVER WITH MY BOOKING( I WAS GONNA CALL THEM REGARDING THAT CHARGE ) / BUT I LOST TRACK OF TIME BEC
Justfly charges customers a seat selection fee when the actual airline does not charge this feeThe price of ticket with the airline is cheaper than with the travel agency when they advertise they would be cheaperJustfly tells customer to book with the airline directly if we are not satisfied with them, instead of helping the customer with their booking issue Poor Customer service: I asked to speak with the supervisor and this was not allowed, and that if I am not happy with the flight, that I should just cancel and book elsewhere Overall: I will not book with justfly again as they are unreasonable with prices when the airline itself does not charge a certain fee that they are charging for the same flight and same seats
I booked tickets through Justfly.com for a weddingThe wedding has since been cancelled due to circumstances no one can controlI called to get a refund or credit on the $I paid to this site just to be told they cannot process my requestI was told that they would charge me MORE than what I paid to cancel my flightI understand there will be a few fees on it, but for me to owe money is absolutely unethicalThe woman I spoke with continued to rudely cut me off, then would not pass me to a supervisorI think this business is absolutely horrendous and is just attempting to steal money from its consumersI advise anyone considering to use this site to avoid it at all costs
Justfl*** has serious legitimacy issuesTwice I went through the process of purchasing airline tickets with themThe website told me I had booked a ticketI never received any email from justfl***My bank says I was never charged; no transaction was attemptedWhen I called up to learn more, the client rep was aggressive and told me the bank had declined my card and that they had sent me an email about it (these are both false)I am also nervous about having given them my credit card information
I have booked a round-way ticket of Cathay Pacific Airline from Justfly*** on Oct This round way ticket includes one ticket from Los Angeles to Hong Kong on Dec (Flight CX885) and one ticket from Hong Kong to Los Angeles on Jan (Flight CX 882)I paid $in total for the two tickets on Oct and I have received a confirmation email sent from Justfly*** showed that my electronic tickets were ready on that dateWhen I checked my record on Nov 2016, I found that only one ticket from Hong Kong to Los Angeles on Jan was shownAfter contacting the Cathay Pacific Airline, it told me that Justfly*** had canceled the ticket from Los Angeles to Hong Kong on Dec after three hours I paidAlso, even though the ticket from Hong Kong to Los Angeles on Jan is presented on the record, the ticket has not confirmedIn other words, two tickets that I have paid for are problematicWhen I called about times with Justfly*** to solve this problem, I have been
I made a reservation to Travel to El Salvador number *** I have to cancel it due to failure in the business I was going to Travel forI Called them and for the cancellation they charge witch was take from my account right awayThey told me I will get a confirmation e-mail for the cancellation and the credit I have of dollars is been two days and phone calls y still do not have the email and they are giving me the long run with a lot of excusesI need by writing the amount of credit I have and the date until I can use it
I purchased a ticket from Florida to ZambiaThe flight involved a layover of hoursWhen I reached Dubai I was told that if my travel agent had informed me of the policy I could have had a free hotel to rest for the lengthy stop overThey NEVER let me know of this policyThis cost me $I would like a refund of this money
I tried to cancel my air ticket immediately after booking and wasn't allowed to until the ticket was issued, so I canceled my ticket a few hours after booking, and should have been refunded in full in accordance with federal lawThey are withholding my insurance fee since they claim I used it to cancel my tripI asked to speak to a supervisor and they promised someone would call me backIt never happenedI kept calling but the call quality was so poor, it was nearly impossible to hear themFurthermore, they still refused to refund me
I attempted to book a roundtrip journey *** in MarWhen I submitted the request, I received an error indicating the transaction failedAs I initiated a new request to try again, I received a booking confirmation emailWhen I opened the email, it was for only the return portion of what I requestedI tried to pull this up in my profile on justfly*** but they had no record of the booking that they createdI decided to wait overnight to allow time for any synch issuesThis morning, there was still no record in their online systemI called justfly and the agent said she could see my booking for the return segmentI asked her why it isn't showing in my profileSHe said I need to call the airlineI asked her to verify that the outbound request didn't also confirm to ensure I didn't miss somethingShe said to call the airlineI asked her to report the issue to her technology department because their website actually told me that it failed, when it partially went throughShe said to call the airlineIn other words, she couldn't help me nor was she willing to try to hear what I was actually asking of herSo, I called the airlineThe return flight was in fact confirmedI asked the airline if a seat was also in my booking since justfly allowed for me to select a seat and pay a fee and the airline said that I bought the lowest fare and it does not include a seatI will now have to purchase a seat via the airline also if I want one in advanceI will never use justfly again