I booked a flight for my daughter and I to go visit my sonI decided the length of time would not work for me so I called to cancelI then saw a one hundred and fifty dollar charge on my card that I did not know about or authorizedI then called to make the flight for an earlier return by two days and was told it be another six hundred dollars on top of the six hundred ninty two dollars I already paidI asked for a refund by was denied for both charges
I bought tickets with Just Fly from Miami to Cuzco, Peru, one for myself and my friend Alina BonnJustFly booked us on Aviaca to get to Lima, and then on Peruvian airlines to get to CuzcoJuly - returning July We got there fineOne the return date, the Peruvian flight was 1/hours late taking offThey couldn't land in the Cuzco airport to board usTherefore, we missed the connection in Lima for AviancaPeruvian airlines and Avianca said we had to go back through JUSTFLY, that they couldn't help usWe contacted JUSTFLY from Lima, and they said they would get back to us in 24-hoursWe had to buy outright another ticket from Avianca so we could get back to MiamiIt cost $ticket/$totalI have called JustFly every day for the last days trying to get reimbursement - and they keep saying they have a call-out agent working on it - but we keep getting the same story and no one helps usI have talked to an Ece and a manager StellaThey said we should g
Booked a flight from LAX to Sydney, Australia for a friends weddingWhen the wedding date was changed from December to August 2017, I contacted justfly*** to change my ticketFirst I checked the ticket prices on their website if I were to book a new ticket for the new dates, and saw that they were $cheaper than what I originally paidAfter calling justfly*** and staying on hold for hours, I was told that the ticket prices for the new dates were $more than I just saw on their website so I would be responsible to pay this additional $for the difference in ticket prices PLUS and additional $in change feesI told them that I just looked up ticket prices and they were cheaper so why were they charging me more? I was put on hold for another hour and when they came back they said that was all they could doI was frustrated and told them I would call backWhen I called back a week later I immediately asked to speak to a managerI told the manager what had ha
Mistake made by booking team caused a spelling error in passengers last name and additional charges were needed to fix thatNo email or call confirming booking correction within various time frames provided from representatives Extremely long hold periods, minutes minimum over minutes some times Spent over consecutive hours dealing with various reps; none of which could help me "for certain" Rude customer support representatives (Talking over me, not answering questions, asking for unnecessary personal information, hanging up on me, transferring me to someone else when they choose to not help me, not trained properly in dealing with client issues, incredibly impatient) Not making it clear or evident anywhere that additional baggage can not be bought ahead of time online for the airline I was using, therefore making the passenger pay the airline more than the pre-purchase online advertised price
After making a bookimg with this company I received a confirmation hours laterOnce I had the confirmation I noticed that they had spelt a name wrongI called them straight away to rectify thisI was informed they were going to charge me $for their mistake and was told this was an airline freeI disputed this and after multiple phone calls and conversations I am still waiting to correct this mistakeThe airline have told me the change is not a problem but justfly are unwilling to cooperateI have been on hold multiple times for a total of minuitesThe customer service I have received is discusting
If you want to keep your money, stay awayI booked a ticket and unfortunately couldnt make the flightWhen I called the the first time they gave a fixed refund fee which was below the amount I paid for the ticketThe second time I called after verifying witht he airlines the cancellation charges, the amount went more than what I paid for the ticketLooks like a scam artist and totally unethical companyCompanies such as this should be out of businessI lodged complaint with credit card company
I purchased an itinerary for two from Justfly that indicated flight/train services from Los Angeles to Phuket, ThailandThe flight had two connecting services in China: one was a connecting flight, the other a connecting train serviceWhen I arrived to the train station to collect my train tickets with my Justfly itinerary and E-ticket confirmation number, the attendant at the train station was unable to retrieve my reservations based on insufficient information providedThe attendant expressed that the confirmation number could not locate my reservation so I was thus compelled to purchase new train tickets if I wanted to get into Shanghai on time to catch my connecting flightSince returning to the US, I have contacted Justfly a number of times, have written an official grievance and submitted it to customer care, and have spent many hours explaining my predicament to staff agents of JustflyThey have denied an issue of reimbursement on grounds that the “flight is now closed”I
I purchased flight tickets through the Justfly website and felt as if I had received a wonderful dealMy plans then changed and I was given a "credit" by Justfly customer service as long as I used my "credit" within one year of the original flight dateI then attempted to use my "credit" a couple of weeks ago and found that due to the fees, using this credit actually increases the cost of your ticket..not much of a credit thenI called then (3) times in the same morning and once I explained my situation, I was mysteriously cut offI could understand this occurring once and possibly twice, but three times seems more systemic that a faulty telephone systemI paid $for these flights which was essentially stolen by Jusrfly which I don't appreciateTheir business practices appear to be dishonest and I would steer clear of this company
I booked a flight with this website online at justfly.com and they proceeded to charge me $for the cancellation fee, which I was fine withThen they took $out of my account without my consentMy bank (wells fargo) then proceeded the dispute after trying to speak with them on the phoneAfter deciding it was ample time to cancel my flight, wells fargo returned $to my account for meI have since called to try and rebook a flight with this company with my $voucherThey are constantly telling me they cannot find flights, they cannot rebook me, and that now they are saying since they are going through a dispute with wells fargo, they cannot book any flights for meI have until februrary to use my voucherThey are just going to steal my money
I found a flight on Justfly*** on 11/20/that showed tickets available for $so I booked my flight! Sounded great until I see the charge for $on my account and look to see if that same flight is available and their website shows flights available for $So I called into their *** number and get told - "*** *** *** ** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***"So basically you want me to pay $to book a new flight for $so that my total in this would be $instead of $Makes a lot of sense! I will never book through this website againI had high expectations for about minutes on this siteI will just stick to my websitesUpdate as of 11/22/17- I just checked justfly website again and its still showing tickets available for the same flight I chose at $I appreciate the reply from trustpilot, but knowing that the flights are still available on the website and I got charged an extra $is pretty sadAgain I will never do business with justfl*** again
I purchased a ticket to Iceland from Just Fly in DecemberAfter another friend of mine had a horrific experience with the website randomly canceling their tickets to Australia, I decided to call the airlines Just Fly booked me with to make sure my tickets were in orderMy flight to Iceland was fine, but the return ticket on Wow Airlines had been cancelled without anyone telling meWow Airlines didn't know why it was cancelled so they told me I had to call Just Fly to find outI was on the phone with the customer service at Just Fly for an hour and a half and all the woman did was put me on hold every minutesShe couldn't figure out why my return ticket had been cancelled, she wouldn't even listen to me when I asked for a refund for the return ticket so I could find another flight myselfFinally she told me she couldn't do anything and to call back in hours before hanging upAt the moment I have no return ticket from Iceland, but have still been charged for it even when I wa
I booked a flight from New York to Sydney, Canada on Justfl***My itinerary was changed without me being adequately informed of the changeWhen I called customer service for the first time, the connection broke down after minutes and I never received a call back although I had given the operator my phone numberWhen I called the second time and spoke to a different operator, my questions were ignored and the operator initially refused to put me through to a manager or supervisorThere were extremely long waiting times and I in total spent two hours on the phoneAll my initial requests for more adequate itineraries were refusedOnly after insisting repeatedly on a specific connection, was it confirmedI was told that I would receive an email confirmation within 48hours and hope very much that this will be the case
Very disappointed!
I started to book a flight with JustFly.com but they said they couldn't do the transaction right nowSo I went over to *** and booked my flightsWhen I checked my credit card bill I found that JustFly had charged me and through that information found the reservationI tried talking to them about fixing this and they said I should dispute it with my credit card companyThis is awfulFirst they charge me when they said they wouldn't, then when they got caught they said to dispute the chargeTerrible business
On November 15, 2016, I booked round-trip tickets to Seoul through JustFly on AirChina for April 3-Everything seemed okayI quickly received the booking confirmation with itinerary and reservation number and my credit card was chargedOn February 12th, I received an email from JustFly saying the airline had made changes to my itinerary and I should call immediatelyI looked up my itinerary online and found that it now had me flying on two different flights at onceObviously there was something wrongSo I called JustFly that afternoonThe man I first talked to explained that AirChina had cancelled some flights and I needed to book new flights to change itI was fine with this, as long as I still got to Korea and back homeExcept he couldn’t find any flights to get me homeHe could get me to New York, but that was all (I was flying out of Ohio)He kept insisting I take that flight, but I didn’t want to have to pay for a separate flight to get back to Ohio, and be cheated ou
I reserved a flight for $234/person at *** for myself and my infant son (who does not need a seat)After I had made the reservation, I saw the price was significantly higher (it was about $when I expected it to be $468)I called the *** billing number on November 28, at about 9:00PM immediately after I got the receipt for the original bookingI explained the issue and the billing agent acknowledged that he saw the same price of $234/person and my total should have been lessHe advised me to cancel the reservation and he would connect me with the selling agent to book the flight at the reduced priceHe initially said there would be a cancellation feeI asked him why since there was an issue with ***'s websiteHe then tried to reduce the fee to $I told him that I would not pay a cancellation fee because either I am wrong about the price and I will keep the original booking or *** is wrong and I should be given the reduced priceHe seem
ME AND MY WIFE BOOK A FLIGHT.WE HAD TO CANCEL DUE TO THE FACT SHE WAS NOT FEELING GOOD DUE TO HEART PROBLEMSCALL JUSTYFLY AND TOLD THEM WHAT HAPPEN AND THEY SAID I COULD CANCEL AND THEY WOULD GIVE ME CREDIT OF DOLLARS I COULD USE IN A LATER DATEI TRYED TO REBOOK AND WAS TOLD ON NOV THE THAT I HAD NO CREDIT.I WOULD LIKE A FULL REFUND.AND WOULD LIKE TO REBOOK.AND PAY NO PENALTIES
This company is AWFUL! Do not use themWe had to cancel our flight and have tried to use the credit on separate occasionsI was transferred to 10-different people who do not speak english very wellWhen I think I'm finally getting somewhere I'm told that of our 305$ credit there is a 200$ penalty fee and they want us to pay an additional 400$~ no thank you!
We purchased two airline tickets thru Just Fly for flights 06/04/from DFW to Barcelona, SpainWe received an email from Just Fly on Saturday, April telling us that the flight we were scheduled to fly on from DFW to JFK had a schedule change and we needed to contact Finn Air, however, the flight # and airline is American AirlinesThis schedule changed means we minutes to land at JFK, leave the domestic terminal go to the International terminal, check in for our flight to BarcelonaWe contacted American Airlines,We contacted Finn Air, who told us we had to call Just Fly, who told us we needed to call American Airlines to change our reservation to an earlier flightIt is clear that the "right hand does NOT know what the left hand is doing"Now we try to call Just Fly and our call "fails" each and every timeIs there anyway you can get Just Fly to answer our calls, this is the second complaint I have made against Just Fly
I purchased an economy ticket for *** *** through *** ***Not until I checked into my flight was I made aware that it was actually an economy light ticket that included no checked baggageAfter contacting customer service and being placed on hold for minutes they told me that their website does not distinguish between economy and economy light tickets, all their tickets are labeled economy so you really have no idea what you are buyingThey do have a disclaimer about baggage fees and they are not responsible for themThey where very rudeThe cost of this to me was 1000$$ in baggage fees that I had no idea I would be charged because I purchased an economy ticket that included checked bag and I never would have purchased the ticket when flying with small children and needed to check baggageHey did send me an email that states I could have a carry on and personal item for freeI still did not understand that I could not check a bag because I knew with *** *** an ec
I purchased airline tickets and purchased the extended cancellation benefit and when I went to cancel my reservation days later they told me that the benefit was not valid anymore because hours had passed from making the reservationThey explained that they could cancel the reservation with no money back and they would charge $per ticket for the cancellationThey also charged my account an additional $separately with no explanation
I booked a flight for my daughter and I to go visit my sonI decided the length of time would not work for me so I called to cancelI then saw a one hundred and fifty dollar charge on my card that I did not know about or authorizedI then called to make the flight for an earlier return by two days and was told it be another six hundred dollars on top of the six hundred ninty two dollars I already paidI asked for a refund by was denied for both charges
I bought tickets with Just Fly from Miami to Cuzco, Peru, one for myself and my friend Alina BonnJustFly booked us on Aviaca to get to Lima, and then on Peruvian airlines to get to CuzcoJuly - returning July We got there fineOne the return date, the Peruvian flight was 1/hours late taking offThey couldn't land in the Cuzco airport to board usTherefore, we missed the connection in Lima for AviancaPeruvian airlines and Avianca said we had to go back through JUSTFLY, that they couldn't help usWe contacted JUSTFLY from Lima, and they said they would get back to us in 24-hoursWe had to buy outright another ticket from Avianca so we could get back to MiamiIt cost $ticket/$totalI have called JustFly every day for the last days trying to get reimbursement - and they keep saying they have a call-out agent working on it - but we keep getting the same story and no one helps usI have talked to an Ece and a manager StellaThey said we should g
Booked a flight from LAX to Sydney, Australia for a friends weddingWhen the wedding date was changed from December to August 2017, I contacted justfly*** to change my ticketFirst I checked the ticket prices on their website if I were to book a new ticket for the new dates, and saw that they were $cheaper than what I originally paidAfter calling justfly*** and staying on hold for hours, I was told that the ticket prices for the new dates were $more than I just saw on their website so I would be responsible to pay this additional $for the difference in ticket prices PLUS and additional $in change feesI told them that I just looked up ticket prices and they were cheaper so why were they charging me more? I was put on hold for another hour and when they came back they said that was all they could doI was frustrated and told them I would call backWhen I called back a week later I immediately asked to speak to a managerI told the manager what had ha
Mistake made by booking team caused a spelling error in passengers last name and additional charges were needed to fix thatNo email or call confirming booking correction within various time frames provided from representatives Extremely long hold periods, minutes minimum over minutes some times Spent over consecutive hours dealing with various reps; none of which could help me "for certain" Rude customer support representatives (Talking over me, not answering questions, asking for unnecessary personal information, hanging up on me, transferring me to someone else when they choose to not help me, not trained properly in dealing with client issues, incredibly impatient) Not making it clear or evident anywhere that additional baggage can not be bought ahead of time online for the airline I was using, therefore making the passenger pay the airline more than the pre-purchase online advertised price
After making a bookimg with this company I received a confirmation hours laterOnce I had the confirmation I noticed that they had spelt a name wrongI called them straight away to rectify thisI was informed they were going to charge me $for their mistake and was told this was an airline freeI disputed this and after multiple phone calls and conversations I am still waiting to correct this mistakeThe airline have told me the change is not a problem but justfly are unwilling to cooperateI have been on hold multiple times for a total of minuitesThe customer service I have received is discusting
If you want to keep your money, stay awayI booked a ticket and unfortunately couldnt make the flightWhen I called the the first time they gave a fixed refund fee which was below the amount I paid for the ticketThe second time I called after verifying witht he airlines the cancellation charges, the amount went more than what I paid for the ticketLooks like a scam artist and totally unethical companyCompanies such as this should be out of businessI lodged complaint with credit card company
I purchased an itinerary for two from Justfly that indicated flight/train services from Los Angeles to Phuket, ThailandThe flight had two connecting services in China: one was a connecting flight, the other a connecting train serviceWhen I arrived to the train station to collect my train tickets with my Justfly itinerary and E-ticket confirmation number, the attendant at the train station was unable to retrieve my reservations based on insufficient information providedThe attendant expressed that the confirmation number could not locate my reservation so I was thus compelled to purchase new train tickets if I wanted to get into Shanghai on time to catch my connecting flightSince returning to the US, I have contacted Justfly a number of times, have written an official grievance and submitted it to customer care, and have spent many hours explaining my predicament to staff agents of JustflyThey have denied an issue of reimbursement on grounds that the “flight is now closed”I
I purchased flight tickets through the Justfly website and felt as if I had received a wonderful dealMy plans then changed and I was given a "credit" by Justfly customer service as long as I used my "credit" within one year of the original flight dateI then attempted to use my "credit" a couple of weeks ago and found that due to the fees, using this credit actually increases the cost of your ticket..not much of a credit thenI called then (3) times in the same morning and once I explained my situation, I was mysteriously cut offI could understand this occurring once and possibly twice, but three times seems more systemic that a faulty telephone systemI paid $for these flights which was essentially stolen by Jusrfly which I don't appreciateTheir business practices appear to be dishonest and I would steer clear of this company
I booked a flight with this website online at justfly.com and they proceeded to charge me $for the cancellation fee, which I was fine withThen they took $out of my account without my consentMy bank (wells fargo) then proceeded the dispute after trying to speak with them on the phoneAfter deciding it was ample time to cancel my flight, wells fargo returned $to my account for meI have since called to try and rebook a flight with this company with my $voucherThey are constantly telling me they cannot find flights, they cannot rebook me, and that now they are saying since they are going through a dispute with wells fargo, they cannot book any flights for meI have until februrary to use my voucherThey are just going to steal my money
I found a flight on Justfly*** on 11/20/that showed tickets available for $so I booked my flight! Sounded great until I see the charge for $on my account and look to see if that same flight is available and their website shows flights available for $So I called into their *** number and get told - "*** *** *** ** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***"So basically you want me to pay $to book a new flight for $so that my total in this would be $instead of $Makes a lot of sense! I will never book through this website againI had high expectations for about minutes on this siteI will just stick to my websitesUpdate as of 11/22/17- I just checked justfly website again and its still showing tickets available for the same flight I chose at $I appreciate the reply from trustpilot, but knowing that the flights are still available on the website and I got charged an extra $is pretty sadAgain I will never do business with justfl*** again
I purchased a ticket to Iceland from Just Fly in DecemberAfter another friend of mine had a horrific experience with the website randomly canceling their tickets to Australia, I decided to call the airlines Just Fly booked me with to make sure my tickets were in orderMy flight to Iceland was fine, but the return ticket on Wow Airlines had been cancelled without anyone telling meWow Airlines didn't know why it was cancelled so they told me I had to call Just Fly to find outI was on the phone with the customer service at Just Fly for an hour and a half and all the woman did was put me on hold every minutesShe couldn't figure out why my return ticket had been cancelled, she wouldn't even listen to me when I asked for a refund for the return ticket so I could find another flight myselfFinally she told me she couldn't do anything and to call back in hours before hanging upAt the moment I have no return ticket from Iceland, but have still been charged for it even when I wa
I booked a flight from New York to Sydney, Canada on Justfl***My itinerary was changed without me being adequately informed of the changeWhen I called customer service for the first time, the connection broke down after minutes and I never received a call back although I had given the operator my phone numberWhen I called the second time and spoke to a different operator, my questions were ignored and the operator initially refused to put me through to a manager or supervisorThere were extremely long waiting times and I in total spent two hours on the phoneAll my initial requests for more adequate itineraries were refusedOnly after insisting repeatedly on a specific connection, was it confirmedI was told that I would receive an email confirmation within 48hours and hope very much that this will be the case
Very disappointed!
I started to book a flight with JustFly.com but they said they couldn't do the transaction right nowSo I went over to *** and booked my flightsWhen I checked my credit card bill I found that JustFly had charged me and through that information found the reservationI tried talking to them about fixing this and they said I should dispute it with my credit card companyThis is awfulFirst they charge me when they said they wouldn't, then when they got caught they said to dispute the chargeTerrible business
On November 15, 2016, I booked round-trip tickets to Seoul through JustFly on AirChina for April 3-Everything seemed okayI quickly received the booking confirmation with itinerary and reservation number and my credit card was chargedOn February 12th, I received an email from JustFly saying the airline had made changes to my itinerary and I should call immediatelyI looked up my itinerary online and found that it now had me flying on two different flights at onceObviously there was something wrongSo I called JustFly that afternoonThe man I first talked to explained that AirChina had cancelled some flights and I needed to book new flights to change itI was fine with this, as long as I still got to Korea and back homeExcept he couldn’t find any flights to get me homeHe could get me to New York, but that was all (I was flying out of Ohio)He kept insisting I take that flight, but I didn’t want to have to pay for a separate flight to get back to Ohio, and be cheated ou
I reserved a flight for $234/person at *** for myself and my infant son (who does not need a seat)After I had made the reservation, I saw the price was significantly higher (it was about $when I expected it to be $468)I called the *** billing number on November 28, at about 9:00PM immediately after I got the receipt for the original bookingI explained the issue and the billing agent acknowledged that he saw the same price of $234/person and my total should have been lessHe advised me to cancel the reservation and he would connect me with the selling agent to book the flight at the reduced priceHe initially said there would be a cancellation feeI asked him why since there was an issue with ***'s websiteHe then tried to reduce the fee to $I told him that I would not pay a cancellation fee because either I am wrong about the price and I will keep the original booking or *** is wrong and I should be given the reduced priceHe seem
ME AND MY WIFE BOOK A FLIGHT.WE HAD TO CANCEL DUE TO THE FACT SHE WAS NOT FEELING GOOD DUE TO HEART PROBLEMSCALL JUSTYFLY AND TOLD THEM WHAT HAPPEN AND THEY SAID I COULD CANCEL AND THEY WOULD GIVE ME CREDIT OF DOLLARS I COULD USE IN A LATER DATEI TRYED TO REBOOK AND WAS TOLD ON NOV THE THAT I HAD NO CREDIT.I WOULD LIKE A FULL REFUND.AND WOULD LIKE TO REBOOK.AND PAY NO PENALTIES
This company is AWFUL! Do not use themWe had to cancel our flight and have tried to use the credit on separate occasionsI was transferred to 10-different people who do not speak english very wellWhen I think I'm finally getting somewhere I'm told that of our 305$ credit there is a 200$ penalty fee and they want us to pay an additional 400$~ no thank you!
We purchased two airline tickets thru Just Fly for flights 06/04/from DFW to Barcelona, SpainWe received an email from Just Fly on Saturday, April telling us that the flight we were scheduled to fly on from DFW to JFK had a schedule change and we needed to contact Finn Air, however, the flight # and airline is American AirlinesThis schedule changed means we minutes to land at JFK, leave the domestic terminal go to the International terminal, check in for our flight to BarcelonaWe contacted American Airlines,We contacted Finn Air, who told us we had to call Just Fly, who told us we needed to call American Airlines to change our reservation to an earlier flightIt is clear that the "right hand does NOT know what the left hand is doing"Now we try to call Just Fly and our call "fails" each and every timeIs there anyway you can get Just Fly to answer our calls, this is the second complaint I have made against Just Fly
I purchased an economy ticket for *** *** through *** ***Not until I checked into my flight was I made aware that it was actually an economy light ticket that included no checked baggageAfter contacting customer service and being placed on hold for minutes they told me that their website does not distinguish between economy and economy light tickets, all their tickets are labeled economy so you really have no idea what you are buyingThey do have a disclaimer about baggage fees and they are not responsible for themThey where very rudeThe cost of this to me was 1000$$ in baggage fees that I had no idea I would be charged because I purchased an economy ticket that included checked bag and I never would have purchased the ticket when flying with small children and needed to check baggageHey did send me an email that states I could have a carry on and personal item for freeI still did not understand that I could not check a bag because I knew with *** *** an ec
I purchased airline tickets and purchased the extended cancellation benefit and when I went to cancel my reservation days later they told me that the benefit was not valid anymore because hours had passed from making the reservationThey explained that they could cancel the reservation with no money back and they would charge $per ticket for the cancellationThey also charged my account an additional $separately with no explanation