I had a very bad experience with this company JUSTFLY.*** , they lied to me about on bags on an international flight, saying I get bags per travelerI found out it wasn't true, I called them they gave me the runaround for minuets, saying we provided you the info as it appears on their screen at that time, that is completely not true, they know international travelers cares a lot about bagsthen I asked for an email and a name of a person in charge, she refused to do that saying she was not allowed to do thatNOT ALLOWED to speak a person in charge gives a way, they don't care about you once they take your money
DO NOT USE JUSTFLY.com!!!
Charged fees and "purchase guarantee" without disclosing prior to purchase
Changed flight my one day and charged $service fee and $$for increased fair! At the airline ticket counter the airline said I was not booked on the changed flight!!! Paid the airline $directly to get on the flightSpent over hours on the phone with JetFly with promises of a refund and excuses about flight was not available at that fare anymore so they never booked the flight!!! I'm still trying to get my money back
I was buying two plane tickets to California through Kayak and suddenly it redirected me to a website called Justfly***I thought this was a part of Kayak, which I already used without problems, and continued the processThe site showed me the flight prices and taxes which I though were the regular taxesNow, I just checked my bank account and found out that, beside the price of my plane tickets, I have a $debit for Justfly***, which was never presented to me as a specific fee for the websiteI never heard about this website and never wanted to use this service, but it charged me $without making it clear that I was paying fees specifically for them and why I was paying those feesIf I knew I was paying more than the regular airline flights and fees, I would never have confirmed my requestI just did because the information wasn't thereThis website doesn't even have a question/feedback/complaint section where users can write their complaintsSo I hope now they can
Hi: I booked the airlines ticket for traveling from New York to Delhi (Air India Confirmation# ***) via Justfly (travel agency) ***) for all the member of my familyTravel Dates: Departure (Apr 20, 2:30pm) Return (Apr 28th Sat, 1:45am) While booking the ticket, I picked Sat instead of Sun return by mistakeThe intention of my trip is to attend a wedding on Friday night (Apr 28h thru Apr 29th)Hence, I do not want to return on Sat (1:45am)When I realized the mistake in time, I tried calling the travel agency and was not able to reach them as their lines might have been busyI finally tried Air India as well; however, was told to contact the travel agency as they issued the ticketWhen finally I reached the travel agency after 24hours of issuing the ticket, they informed me that I was hour too late to be able to change the flight details at no extra costAt that time, I was required to pay over $2k of fee to change it as I was late by meagre hourI truly pleaded
They are a total scamI cancelled a flight, paid the cancellation fee to keep the credit of the cost of the cancelled flight to my account, then they would not let me use the credit even thought they said it could be used in the next year on a domestic flightI paid the cancellation fee and then a week later went to use the credit and they literally would not let meThey triple or quadruple the flight cost that is shown on their site and on the airlines' sites in order for you to use the credit, even though you've paid it and its just a credit to your accountI spent numerous hours with them on the phone with different people and supervisorsI travel with airlines monthly and have never had an issueThey had me on countless holds and they changed their policy/instructions multiple timesThey make up rules as they go just to keep your moneyIf I knew the credit couldnt be used I wouldve just kept my flight! They lied to meEventually they put me on hold again and hung up on meWhat kind of reputable company hangs up on paid customers? I have thousands of social media followers and I will be sharing this informationDO NOT BOOK WITH JUSTFLY
My wife booked a ticket to Brazil with Justfly*** back in July of this yearAt the time we were expecting a baby in the second week of SeptemberWe tried to add the baby on the ticket at the time of purchase, but they said that was not possible and all we had to do was simply call back after the baby was born and they can do a quick add of our babyIn addition to that, the ticket that we purchased was changed by Justfly***Although the dates remained the same, the flight times were changedWe were told that we would receive an updated ticket within 24-hoursThis happened at the start of SeptemberOur baby was born on Sept10th and since then we have been trying to add the baby to the ticketAt first Justfly*** said we had to keep waiting since they had not issued the new ticket with the flight changes yetThen they told us that we need to contact the airlines directly to get the updated ticketsWhen we call the airlines, they quickly told us that we have to speak to Ju
On July 8, I had the most devastating experience in booking air travelDuring my search for discount tickets to Toronto ,I came upon Just FlyThe fares seemed great compared to booking directly with the airlines so I decided to book with them.First to begin with the agent did not speak English nor understood English wellI spent approximately repeating and spelling my name.After giving her dates and destination,she did not hesitate to ask for credit card information,which I gave her.Since I would be travelling with my years old granddaughter , I asked for a breakdown in the return faresThe return fare quoted to me did not match the online faresThe agent asked me to hold for her to check the systemI sensed something was wrong and asked her to cancelShe spent some time trying to convince me not to cancelWhen I insisted she said I must cancel before midnight to receive a refundShe informed me she could not do the cancellation but would direct me to customer serviceIsaid to her," you just made the reservation for me minutes ago", this was 10pmShe left me holding on until midnight ( I wanted to beat the mn deadline),no one came on the line so I hung up and asked my husband to contact Capital One and cancel.An email was sent to me with only a one way flight whereas I assumed I had purchased a return fareEarly this morning 8/9/I called Just Fly again re cancellation and was told I must pay $When I insisted that I asked to cancel immediately after booking because there were discrepancies ,I was put on another minutes hold This agent said I would be billed $75.00.My credit card company refused to pay.For all my years of buying airline tickets , I have never had such an experienceJust Fly should be shut down
I looked at JustFly and the price was the same as on JetBlue so I stupidly figured let someone make a commission and booked the flight with JustflyThe bill came in for the flight plus an extra $I called to ask why and they do not accept calls you must email themI sent the email and was told I was charged for a "seating assignment fee"I never heard of such a thingI then asked to be told where on the site it tells me about this fee and they just don't answer
They charge fees for canceling a flight within hours of booking, even though the airline allows itthey could care less about their customersits all about making money, since they are the only company that does thatthey are dishonest and no one should use them
I purchased a ticket on Justfly as a surprise for my wife who is going home for a babyshower but I purcahsed the ticket for the wrong datesI called to change the dates and I was told that I would be charged 75$ and I said okI was then told that the difference would be around for the new flightThe person on the phone wouldnt tell me what the times were or datesI asked why the increase in cost if the flights I was viewing online were less than my original purchase amount, and he said its because he was using a different systemI asked to speak to a supervisor and he put me on hold and came back on the line and said now I would be charges 350$ for a new fee by Delta that somehow didnt exist prior to me asking to speak to a supervisorHe refused to let me speak to a supervisor and lied about him speaking to his supervisr and changed his story to having said he spoke to supportI feel like this form of extortion and misinformation on the part of Justfly is horribleTo not ha
Dear Sir/Ma’am, On August 14th, 2017, I have bought a flight ticket on JustFly website, ***/Because of schedule conflict, I tried to change my departure dateHowever, I was not able to and was informed that I could cancel the current flight and buy a new flight ticket using the travel credit, which would be issued to me after the flight cancellationWe agreed but I was asked to pay $in order for JustFly company to issue the travel creditPlease see the attached documentsAfter I paid the $fee on December 6th, 2017, I was issued travel credit in the amount of $938.97, which is less than the actual amount I paid for the ticketI then tried to buy a new ticket on JustFly website; however, the travel credit was no good for any of the flight available on their websiteI was informed that I can use the travel credit on any travel date as long as the flight ticket is purchased before the expiration date, which is August 14th On June 27th, 2018,
I booked a flight ticket and the justfly is saying that they can t change the return dayI called them and told them to call xl airways because they reached out to me and *** *** told me : "Dear Gregory , We have been trying to contact to advise them that we have authority from the head office to change the date by paying the fare difference and penalty , but we are unable to get thru to them.Please advise them to call us so that we can take care of this issue.Best regards" I told justfly to call them and without success they are so lazy and hide themself behind the xlairways " we can t do"
I recently went to the *** website to book a flight and ended up, without realizing it, booking the flight through Justfly*** According to the email I got from them, if I needed to change the flight, the change penalty would be a "minimum of $125." As it happens, I had a conflict at work and needed to change my ticketI called what I thought was *** (the airline I was booked on), but instead ended up talking with someone at JustFly*** Unfortunately, I couldn't understand him well at all because he had a strong accent, but the bottom line is that the ticket was non-refundable and non-changeable and the $minimum penalty was just fictionIf you have to change anything, you basically lose the entire ticketIn addition, I bought travel insurance through the Justfly***website and got a notice saying that I had purchased the insurance (I took a screenshot)I was supposed to get an email with more information, but that never arrived, so apparently I hadn't bought the insurance?? It seems like a scamThis is not a reputable company
I reached out to the booking agency because my passport and plane ticket name did not match since I bought the ticket under my married nameAs soon as I found out I could not change the name on my passport, I called Just Fly to do just a change of name to my maiden last nameThe first time I called, I was informed by the customer service employee that the agency would have no trouble doing this since it was for the same personI said I would call back to do the change because I had arrived at workWhen I called to do the name change, the employee said .I was not allowed to change the last name if it was more than two lettersI let the employee know I had already been told this change was not a problem but he stated there was no note on my account to do this change and I could not do the name changeThe employee then advised me not to cancel my reservation because it would be more costly and recommended I buy a completely new ticket, warning me I would most likely not find availab
Good day to anyone reading this,
Just Fly absolutely dose not care the smallest bit about their customers, I had a simple mis-spelling of my last name, one extra letterAfter pleading with them not to charge me 75$, they were extremely rude, the customer service rep almost sounded happy about the situation I was inAfter I agreed to pay, they gave me the WRONG information about the procedure, they instructed me to email my passport to the airline, and JUSTFLY provided me with the emailA few hours before my flight, the name was still not updated, I called the airline and they told me that JUSTFLY need to email them the passport from their email, not my personal emailWhen I called JUSTFLY back to let them know that they are the ones that need to email the airline not me, they said " so what? the original issue with the name typo is your fault not mine"This stingy and unprofessional attitude will trickle down to every customer, never expect them to go out of the way to help you in the smallest degree
This company says it finds the lowest airfare but then takes what the airline you pick charges, and adds a surcharge onto itThat results in a fare higher than if I went directly to the airlineCalling the company is a waste of timeThe customer service people speak such broken English it is almost impossible to understand themThen, no matter how many times you tell them the separate charge they put on the billing causes their price to be higher than going direct to the airline, they respond by saying the same thing over and over that doesn't address the questionThis company acts like they put up a website and hoped someone would accidentally think they are a real companyStay away, far away
If there is any other way for you to travel take it You will be terribly, horribly disappointed with JustFly In all my years, I have never had such terrible service They ended up keeping my $and kept saying: "We would LOVE to give you a REFUND but we must follow the rules of the airlines who will not permit us to do that And that, my friends, is a lot of ** They keep your money, put the complaint somewhere else, and could care less about their customers I would NEVER< NEVER< NEVER ever use JustFly again Take heed, take this warming and don't say no one told you Also you will not find a person who speaks English, all calls are from out of country This was a frightening experience for me and I do not want to repeat it DO NOT USE JUST FLY >>>> YOU HAVE BEEN WARNED
I booked a flight to the Bahamas for myself and a few family membersThe cost of the flight tickets was just under $1,- this included Insurance that I had purchased for each passenger just in case we need to cancel the flightsAnyhow, I got injured in an accident and suffered a broken pelvic (in two places)Can't walkThere is no way I can stay at a cottage with stairs - so I called to cancel the flightIt turns out that they charged $for cancelling the flights and advised me that there is NO GUARANTEE that the insurance claim will pay back the cost of the flight ticketsI didn't want to pay the $cancellation fee, but I was told that I could not FILE A CLAIM unless the flights were cancelled at $Plus it was AGAIN emphasized that the insurance company may not reimburse me for the flight ticketsSo altogether I may be out $2,This is unbelievable $more than if I just had kept the flights and not gone
I booked a flight from Boston to Barcelona through JustFly*** on October I was charged the full amount on that date, matching the booking receipt and price I was quotedTwo months later, on December 22, I was charged an additional $I never received a receipt for this transactionI attempted to call customer service to figure out what this charge wasThey insisted I had logged onto their web site to chose seats on December 22, but I have not altered this reservation in any way since the original bookingThey were not helpful and did not refund the transactionAs this charge was not mentioned in our original contract, I believe it was charged erroneously
I would never recommend this agent to anyoneMy wife was flying to India with my years old from LA to AMD via Abu Dhabi - delhiHer flight del to amd got cancelled and jet airways added hours in lay overWe contacted jet and etihad..both were ready to give direct flight from Abu dabhi to amdBut my agent supposed to call and make that changeI contacted justfly and they kept telling me to wait few more hours for confirmation that they requested from etihadMy wife had flight in hours and they told me to wait more hours where I lost itI talked to supervisor and he said he will personally look into itAs expected I never received a callI called again after hours and they said justfly do not offer iternary changes.really? I called them almost times and repeated same thing over n over againJust mental harassmentI won't do any business in future with themMy confirmation number is *** in case they want to contact me
I had a very bad experience with this company JUSTFLY.*** , they lied to me about on bags on an international flight, saying I get bags per travelerI found out it wasn't true, I called them they gave me the runaround for minuets, saying we provided you the info as it appears on their screen at that time, that is completely not true, they know international travelers cares a lot about bagsthen I asked for an email and a name of a person in charge, she refused to do that saying she was not allowed to do thatNOT ALLOWED to speak a person in charge gives a way, they don't care about you once they take your money
DO NOT USE JUSTFLY.com!!!
Charged fees and "purchase guarantee" without disclosing prior to purchase
Changed flight my one day and charged $service fee and $$for increased fair! At the airline ticket counter the airline said I was not booked on the changed flight!!! Paid the airline $directly to get on the flightSpent over hours on the phone with JetFly with promises of a refund and excuses about flight was not available at that fare anymore so they never booked the flight!!! I'm still trying to get my money back
I was buying two plane tickets to California through Kayak and suddenly it redirected me to a website called Justfly***I thought this was a part of Kayak, which I already used without problems, and continued the processThe site showed me the flight prices and taxes which I though were the regular taxesNow, I just checked my bank account and found out that, beside the price of my plane tickets, I have a $debit for Justfly***, which was never presented to me as a specific fee for the websiteI never heard about this website and never wanted to use this service, but it charged me $without making it clear that I was paying fees specifically for them and why I was paying those feesIf I knew I was paying more than the regular airline flights and fees, I would never have confirmed my requestI just did because the information wasn't thereThis website doesn't even have a question/feedback/complaint section where users can write their complaintsSo I hope now they can
Hi: I booked the airlines ticket for traveling from New York to Delhi (Air India Confirmation# ***) via Justfly (travel agency) ***) for all the member of my familyTravel Dates: Departure (Apr 20, 2:30pm) Return (Apr 28th Sat, 1:45am) While booking the ticket, I picked Sat instead of Sun return by mistakeThe intention of my trip is to attend a wedding on Friday night (Apr 28h thru Apr 29th)Hence, I do not want to return on Sat (1:45am)When I realized the mistake in time, I tried calling the travel agency and was not able to reach them as their lines might have been busyI finally tried Air India as well; however, was told to contact the travel agency as they issued the ticketWhen finally I reached the travel agency after 24hours of issuing the ticket, they informed me that I was hour too late to be able to change the flight details at no extra costAt that time, I was required to pay over $2k of fee to change it as I was late by meagre hourI truly pleaded
They are a total scamI cancelled a flight, paid the cancellation fee to keep the credit of the cost of the cancelled flight to my account, then they would not let me use the credit even thought they said it could be used in the next year on a domestic flightI paid the cancellation fee and then a week later went to use the credit and they literally would not let meThey triple or quadruple the flight cost that is shown on their site and on the airlines' sites in order for you to use the credit, even though you've paid it and its just a credit to your accountI spent numerous hours with them on the phone with different people and supervisorsI travel with airlines monthly and have never had an issueThey had me on countless holds and they changed their policy/instructions multiple timesThey make up rules as they go just to keep your moneyIf I knew the credit couldnt be used I wouldve just kept my flight! They lied to meEventually they put me on hold again and hung up on meWhat kind of reputable company hangs up on paid customers? I have thousands of social media followers and I will be sharing this informationDO NOT BOOK WITH JUSTFLY
My wife booked a ticket to Brazil with Justfly*** back in July of this yearAt the time we were expecting a baby in the second week of SeptemberWe tried to add the baby on the ticket at the time of purchase, but they said that was not possible and all we had to do was simply call back after the baby was born and they can do a quick add of our babyIn addition to that, the ticket that we purchased was changed by Justfly***Although the dates remained the same, the flight times were changedWe were told that we would receive an updated ticket within 24-hoursThis happened at the start of SeptemberOur baby was born on Sept10th and since then we have been trying to add the baby to the ticketAt first Justfly*** said we had to keep waiting since they had not issued the new ticket with the flight changes yetThen they told us that we need to contact the airlines directly to get the updated ticketsWhen we call the airlines, they quickly told us that we have to speak to Ju
On July 8, I had the most devastating experience in booking air travelDuring my search for discount tickets to Toronto ,I came upon Just FlyThe fares seemed great compared to booking directly with the airlines so I decided to book with them.First to begin with the agent did not speak English nor understood English wellI spent approximately repeating and spelling my name.After giving her dates and destination,she did not hesitate to ask for credit card information,which I gave her.Since I would be travelling with my years old granddaughter , I asked for a breakdown in the return faresThe return fare quoted to me did not match the online faresThe agent asked me to hold for her to check the systemI sensed something was wrong and asked her to cancelShe spent some time trying to convince me not to cancelWhen I insisted she said I must cancel before midnight to receive a refundShe informed me she could not do the cancellation but would direct me to customer serviceIsaid to her," you just made the reservation for me minutes ago", this was 10pmShe left me holding on until midnight ( I wanted to beat the mn deadline),no one came on the line so I hung up and asked my husband to contact Capital One and cancel.An email was sent to me with only a one way flight whereas I assumed I had purchased a return fareEarly this morning 8/9/I called Just Fly again re cancellation and was told I must pay $When I insisted that I asked to cancel immediately after booking because there were discrepancies ,I was put on another minutes hold This agent said I would be billed $75.00.My credit card company refused to pay.For all my years of buying airline tickets , I have never had such an experienceJust Fly should be shut down
I looked at JustFly and the price was the same as on JetBlue so I stupidly figured let someone make a commission and booked the flight with JustflyThe bill came in for the flight plus an extra $I called to ask why and they do not accept calls you must email themI sent the email and was told I was charged for a "seating assignment fee"I never heard of such a thingI then asked to be told where on the site it tells me about this fee and they just don't answer
They charge fees for canceling a flight within hours of booking, even though the airline allows itthey could care less about their customersits all about making money, since they are the only company that does thatthey are dishonest and no one should use them
I purchased a ticket on Justfly as a surprise for my wife who is going home for a babyshower but I purcahsed the ticket for the wrong datesI called to change the dates and I was told that I would be charged 75$ and I said okI was then told that the difference would be around for the new flightThe person on the phone wouldnt tell me what the times were or datesI asked why the increase in cost if the flights I was viewing online were less than my original purchase amount, and he said its because he was using a different systemI asked to speak to a supervisor and he put me on hold and came back on the line and said now I would be charges 350$ for a new fee by Delta that somehow didnt exist prior to me asking to speak to a supervisorHe refused to let me speak to a supervisor and lied about him speaking to his supervisr and changed his story to having said he spoke to supportI feel like this form of extortion and misinformation on the part of Justfly is horribleTo not ha
Dear Sir/Ma’am, On August 14th, 2017, I have bought a flight ticket on JustFly website, ***/Because of schedule conflict, I tried to change my departure dateHowever, I was not able to and was informed that I could cancel the current flight and buy a new flight ticket using the travel credit, which would be issued to me after the flight cancellationWe agreed but I was asked to pay $in order for JustFly company to issue the travel creditPlease see the attached documentsAfter I paid the $fee on December 6th, 2017, I was issued travel credit in the amount of $938.97, which is less than the actual amount I paid for the ticketI then tried to buy a new ticket on JustFly website; however, the travel credit was no good for any of the flight available on their websiteI was informed that I can use the travel credit on any travel date as long as the flight ticket is purchased before the expiration date, which is August 14th On June 27th, 2018,
I booked a flight ticket and the justfly is saying that they can t change the return dayI called them and told them to call xl airways because they reached out to me and *** *** told me : "Dear Gregory , We have been trying to contact to advise them that we have authority from the head office to change the date by paying the fare difference and penalty , but we are unable to get thru to them.Please advise them to call us so that we can take care of this issue.Best regards" I told justfly to call them and without success they are so lazy and hide themself behind the xlairways " we can t do"
I recently went to the *** website to book a flight and ended up, without realizing it, booking the flight through Justfly*** According to the email I got from them, if I needed to change the flight, the change penalty would be a "minimum of $125." As it happens, I had a conflict at work and needed to change my ticketI called what I thought was *** (the airline I was booked on), but instead ended up talking with someone at JustFly*** Unfortunately, I couldn't understand him well at all because he had a strong accent, but the bottom line is that the ticket was non-refundable and non-changeable and the $minimum penalty was just fictionIf you have to change anything, you basically lose the entire ticketIn addition, I bought travel insurance through the Justfly***website and got a notice saying that I had purchased the insurance (I took a screenshot)I was supposed to get an email with more information, but that never arrived, so apparently I hadn't bought the insurance?? It seems like a scamThis is not a reputable company
I reached out to the booking agency because my passport and plane ticket name did not match since I bought the ticket under my married nameAs soon as I found out I could not change the name on my passport, I called Just Fly to do just a change of name to my maiden last nameThe first time I called, I was informed by the customer service employee that the agency would have no trouble doing this since it was for the same personI said I would call back to do the change because I had arrived at workWhen I called to do the name change, the employee said .I was not allowed to change the last name if it was more than two lettersI let the employee know I had already been told this change was not a problem but he stated there was no note on my account to do this change and I could not do the name changeThe employee then advised me not to cancel my reservation because it would be more costly and recommended I buy a completely new ticket, warning me I would most likely not find availab
Good day to anyone reading this,
Just Fly absolutely dose not care the smallest bit about their customers, I had a simple mis-spelling of my last name, one extra letterAfter pleading with them not to charge me 75$, they were extremely rude, the customer service rep almost sounded happy about the situation I was inAfter I agreed to pay, they gave me the WRONG information about the procedure, they instructed me to email my passport to the airline, and JUSTFLY provided me with the emailA few hours before my flight, the name was still not updated, I called the airline and they told me that JUSTFLY need to email them the passport from their email, not my personal emailWhen I called JUSTFLY back to let them know that they are the ones that need to email the airline not me, they said " so what? the original issue with the name typo is your fault not mine"This stingy and unprofessional attitude will trickle down to every customer, never expect them to go out of the way to help you in the smallest degree
This company says it finds the lowest airfare but then takes what the airline you pick charges, and adds a surcharge onto itThat results in a fare higher than if I went directly to the airlineCalling the company is a waste of timeThe customer service people speak such broken English it is almost impossible to understand themThen, no matter how many times you tell them the separate charge they put on the billing causes their price to be higher than going direct to the airline, they respond by saying the same thing over and over that doesn't address the questionThis company acts like they put up a website and hoped someone would accidentally think they are a real companyStay away, far away
If there is any other way for you to travel take it You will be terribly, horribly disappointed with JustFly In all my years, I have never had such terrible service They ended up keeping my $and kept saying: "We would LOVE to give you a REFUND but we must follow the rules of the airlines who will not permit us to do that And that, my friends, is a lot of ** They keep your money, put the complaint somewhere else, and could care less about their customers I would NEVER< NEVER< NEVER ever use JustFly again Take heed, take this warming and don't say no one told you Also you will not find a person who speaks English, all calls are from out of country This was a frightening experience for me and I do not want to repeat it DO NOT USE JUST FLY >>>> YOU HAVE BEEN WARNED
I booked a flight to the Bahamas for myself and a few family membersThe cost of the flight tickets was just under $1,- this included Insurance that I had purchased for each passenger just in case we need to cancel the flightsAnyhow, I got injured in an accident and suffered a broken pelvic (in two places)Can't walkThere is no way I can stay at a cottage with stairs - so I called to cancel the flightIt turns out that they charged $for cancelling the flights and advised me that there is NO GUARANTEE that the insurance claim will pay back the cost of the flight ticketsI didn't want to pay the $cancellation fee, but I was told that I could not FILE A CLAIM unless the flights were cancelled at $Plus it was AGAIN emphasized that the insurance company may not reimburse me for the flight ticketsSo altogether I may be out $2,This is unbelievable $more than if I just had kept the flights and not gone
I booked a flight from Boston to Barcelona through JustFly*** on October I was charged the full amount on that date, matching the booking receipt and price I was quotedTwo months later, on December 22, I was charged an additional $I never received a receipt for this transactionI attempted to call customer service to figure out what this charge wasThey insisted I had logged onto their web site to chose seats on December 22, but I have not altered this reservation in any way since the original bookingThey were not helpful and did not refund the transactionAs this charge was not mentioned in our original contract, I believe it was charged erroneously
I would never recommend this agent to anyoneMy wife was flying to India with my years old from LA to AMD via Abu Dhabi - delhiHer flight del to amd got cancelled and jet airways added hours in lay overWe contacted jet and etihad..both were ready to give direct flight from Abu dabhi to amdBut my agent supposed to call and make that changeI contacted justfly and they kept telling me to wait few more hours for confirmation that they requested from etihadMy wife had flight in hours and they told me to wait more hours where I lost itI talked to supervisor and he said he will personally look into itAs expected I never received a callI called again after hours and they said justfly do not offer iternary changes.really? I called them almost times and repeated same thing over n over againJust mental harassmentI won't do any business in future with themMy confirmation number is *** in case they want to contact me