DO NOT BOOK TRAVEL WITH JUSTFLY*** This company is a scam I recently booked travel during the holidays After receiving my e-mail confirmation, the travel was not for the dates that I booked I contacted the company and was told the tickets were not refundable and that changing the dates would cost me double the original prices Their customer service line was unhelpful with long waits on hold and no ability or willingness to try to help
I received an e-mail on the 4th of July from Justfly.comIt reads: Dear Customer, An Airline has made a change(s) to your itinerary for Reservation ***)You must contact us as soon as possible at 1-*** to discuss the change and confirm your new flight optionsFailure to contact us could result in complications with your trip)In addition, it is your responsibility to verify your itinerary directly with the Airline hours prior to your scheduled departure(s) to ensure that your flight information or itinerary hasn't changedPlease call us at *** as we will be happy to work with you to rectify the situation, and thank you again for your choosing Justfly*** Sincerely, The justfly*** Team I checked the phone number with their online site and it is indeed the correct numberI have been on hold with them now for hours and minutesI don't think they plan to ever answerI am starting to grow concerned that when I go to board my flight on Thursday,
On the 17th of Jan I received a call that my daughter was stuck in Bangkok after traveling to Thailand, all booking went through JustFl*** China Eastern airlines told her she was not allowed to board their flight because their total layover time in China was over hours and as American citizens they could not be there for this period of time (justfly did the booking and should have known this) Consequently she had to pay a $penalty fee to get her flights changed through justfly website where she booked her flight, IN ADDITION to the cost of a new flight for the amount of $ She also had to spend another night in Bangkok JustFly told her she needed to speak with China Eastern Airlines and totally brushed it off BTW, getting through to JustFly took over two hours Had she spoken with China Eastern BEFORE the original flight took off she could have gotten refunded This was due to the fault of JustFly for delayed communication When my daughter arrived back to U.SI contacted JustFly but was told to email the corp I called twice, emailed three times and to date NO RESPONSE They droppped the ball and we paid the cost I will never do business with JustFly nor would I EVER recommend then fraud of a business
I was charge twice for my airline ticketThey told me that American Airlines were the ones who double charge me, to find out, that it was not the truthThey refuse to give me a refundWhen you call them, they are very rude on the phone and scream at you, as if your were not the customerJustfly.com need to stop with that practice
I purchased two tickets to Rome with a layover in Turkey from just fly*** on March 3, for the amount of $, the two tickets were canceled due to the bombings that happened at the Turkey International airport this yearwhen I called just fly to ask for a solution they told me to purchase two more tickets with a different route through a different airport and the cancelled tickets which were operated by Turkish Airlines will be refunded due to obvious security reasons and a major eventI purchased other two tickets for a similar amount but I never received the refund within the two months after the purchase so I called and they said that they were processing it and I should be receiving the refund within the next daysI never received the refund so I called again months after that and they told me that they will process it and Assure me that I will be receiving the refund within the monthNo refund was receivedI called again and the representative told me that unf
I was redirected from a portal site and purchased tickets for international flights at JustflyI live in the US, and my tickets are those for an airlines in the USThus, there was no reason for me to make this purchase in Canadian dollarsHowever, Justfly chose to do it in Canadian dollars, which I absolutely did not agree withPurchases in foreign currencies would create extra cost such as foreign currency conversion and foreign transaction feesI had specifically chosen a purchase in the US dollarsBut with Justfly’s purchase in Canadian dollars, I now need to pay extra $This does not make sense at allJustfly charges you a handling fee of $for seat selections, which I was not aware of and am not happy about eitherBut I may have missed the fine printsI wish Justfly was much clearer about thatOther extra fees are more of my concernI am responsible for no more than what my receipt statesI needed to call Justfly a few times and spent so much time to solve t
I booked a flight with Justfly from Honolulu to Singapore via Philippine airlinesThe airlines made a change to the flight which was unacceptable due to offering a hour layover in the PhilipinesThey changed the connecting flight time which I would missJustfly told me I should get a refund and rebook my flightI did that and now they are not refunding my moneyJustfly states that they are waiting for a voucher number for a refund but It has been two months now of calling every two days with approximate wait time of min to hour each timeNo matter who I talk to they have the same "canned" answer"We sent an email, urgent, we should receive a response back in to hoursCall us back in two days"I have called them times now and nothing has been doneI have also contacted the airlines (Philippine) directly who tell me that the refund must go through JustflyThe airlines assure me that there should be no reason not to receive the refund and that they don't see an
I had booked a flight from Savannah, GA to Denver, CO via justfly***I within an hour noticed that there is ane vent in Denver I wanted to attend so I had a friend of mine (I am deaf) call the justfly companyThe rep who answered said that it was no problem changing the flight date by the days and it would just cost $dollars more which she was going to add to the existing flight ticketI went on my bank's website yesterday to look over my finances and noticed that the first flight ticket was charged (correct price) and then there is a charge of plus (the difference as discussed) plus $for extra carry on which is correctThe rep thus did not add the $and the $to the from the first flight ticket but instead booked me again for the same flight at dollars more plus the $and $My friend will testify to that the rep said she was adding the and dollars tot he EXISTING flight ticket, not buy another flight ticketThe company a
I have contacted justfly.com on various occasions to cancel my flight due to medical reasons and they are advising they cannot assist meThe company has also violated me by asking I release medical records which is also illegalI am requesting a full refund
They don’t even deserve the one starEvasive agents that keep you on phone for over an hour when you ask for a supervisor because they have not honored your cancelled flight credit that you paid a $Change fee forSay there are no flights when you try to use the credit but when you get on their site therenare plenty flights for the days you triedSay your credit is good for a year but used date ticket was boughtIf you buy months in advance, cancel on day of outgoing flight due to illness, pay the $150, then the year only goes to purchase date and consists of just monthsThey are devious, misleading, havenon-existent customer service, leave you strandedI could go on and onWill NEVERuse them again
I purchased flight tickets at $each on 09/23/Today I was looking at their website and found the same exact flight ticket at a price of $514.40, a $difference each ticketI also recognized that their web site offer 24/Price AdjustmentI called their customer phone number att *** at 9:this morning for 12:18, line disconnected, they called me back at 9:AM for 14:and lastly at 9:for 50:minutesI asked them to adjust my pricing and refund me the $each ticket for total of $Spoke to customer service then to a supervisor MsEthan who asked me to e-mail her the current ticket price and the Price Adjustment advertisement at their website because she couldn't locate it, which I didAfter long long hold, she came back with a denial based on an explanation of the Price Adjustment as ticket price changing from a day to anotherI aksed to speak to her supervisor , she refused to give me a name and kept me in a long hold and then hanged
I booked with JustFly for the first timeWill never use them againI paid a higher price to get a Non-Stop flight from Tampa to Austin as I will be flying after working all dayThe flight was not only not NON-Stop, but it stopped in HoustonWhen I called Just Fly they said "Mame it is a quick stop", I said there is no such thing as a quick stop I paid a higher price for a NON stopDidn't get anywhere with customer service (terrible)It gets worse I stop in Houston have to change planes and literally had minutes to get from one side of Houston airport to Cthe complete opposite side to get the next flight, I ranBeware I talked to the United people and they said this happens alot when using third party services take it up with themCalled Just Fly and they said it was United, no it was Just fly who charged me more than United charged for the same flight saying it was NON stopThe Itinerary confirmation Just Fly sent actually says NON stop 7:departure Tampa and 10: arrive Austin 4h18m complete information nothing about Houston until the 24Hour window before leaving to print ticket and there it was on the actual ticketI have never written a bad review for any company or experience however they were very rude when I called them asking about the informationAnd if I was not in good shape there is no way I would have made that connecting flight in HoustonPlease beware I don't want this to happen to anyone elseIf I could give a No star I would I was charged from Tampa to Austin round trip with one leg being Non StopThat's just wrong
Three problems: They charge me 17$ for seating options, which was not correct and airlines told me thus was not possibleI have still been charged for this 17$ and did not get to choose my seat on flight I got charged 20$ to have the option of extending the departure day and timeI needed more time overseas with family but airline said I would have to contact this justfly.com because they have never heard of this option, this forced me to leave my mother early after her surgery They charged me the full ticket price, refunded it and then charged it again, causing my bank to get messed up
I purchased tickets on the website and didn't see the information about not receiving a refund if the tickets purchased were not cancelled within hoursThis should be more prominent on the website when you are purchasing ticketsI called the support team within hours of purchasing the ticket and the agent assured me that I would receive a full refund of the ticket cost for a fee of $per ticket and I had until 12/to make this decisionI asked her several times because I wanted to make sure that was the casePer Justfly the calls are recorded for quality purposes; therefore, I know there is evidence of this callWhen I went on the website this morning to cancel the flights, the website indicated the charge had doubled to $per ticket for a total of $I couldn't believe what I saw on lineWhen I called this morning the support rep I was transferred to was short and rudeWhen I told her I was going seek legal counsel he exact words were "well you are goin
Just fly are so arrogant I made a mistake on my flight date and called them immediately to correct the date they charge me dollars to change the date even though it was a mistake and I call within the next min of the ticket purchased and these people had the never even after I paid the cancellation cost they still took my money off my card and I still had to purchase a ticket using another airlineI’m so upset and there telling its going to take days to get my refund when y’all should hv stop the payment especially after they charge me to cancelnever use justfly!!
I cancelled my airline reservation including travel insurance on July 1, The company has sent me an email saying that the reservation is cancelled and a full refund will be credited to my charge card accountSo far I have not received any creditThis is for your information***
I started to book a flight with JustFly.com but they said they couldn't do the transaction right nowSo I went over to *** and booked my flightsWhen I checked my credit card bill I found that JustFly had charged me and through that information found the reservationI tried talking to them about fixing this and they said I should dispute it with my credit card companyThis is awfulFirst they charge me when they said they wouldn't, then when they got caught they said to dispute the chargeTerrible business
Had to cancel flight to Florida because of health issues called just fly to change dates and they wanted each ticket to change to another date paid for tickets was told to go or stay home and loose it all saved all year for this vacation don't expect full refund but should get some kind of refund or credit towards another flight called American Airlines and said if I bo oked with them it would have cost each ticket
the company advertised $round trip to orlando from cleveland round trip including taxes and fees per persontoatl price should have been $intead I was charged $I *** justfly with my complaint and after several calls and long waiting times while they conducted an investigation , I was told that my complaint was valid and that their agent overcharged meThen I was told they had to send along the findings to their finance department which would send me a check for the overcharge of $At first I was told by a supervisor named ***, on May8, 2017, to expect my refund in 15-daysA couple days before our flight I called again as I had not received the check and was told I had to wait business daysOn the evening before our trip departure June 7, I ckecked bags online with spirit airlines for $round tripWhen I received my bank statement it shows that justfly also charged me $for the bagsI've been trying to reach justfly but, onc
My wife and I booked two flight through the company JustFly*** to Jamaica departing from FtLauderdale airport and arriving at Montego Bay for 08/31/The return flight from Montego Bay to FtLauderdale was supposed to return on 09/03/After booking and our credit card being charged, I realized that the dates that JustFly*** booked us for was both flying to Jamaica and returning to FtLauderdale on 09/03/We called the company to correct the issue and after an hour of back and forth with their "customer service" employees, we were transferred to their "customer service department" which was a voicemail for a air conditioning companyI have not been able to reach the company since
DO NOT BOOK TRAVEL WITH JUSTFLY*** This company is a scam I recently booked travel during the holidays After receiving my e-mail confirmation, the travel was not for the dates that I booked I contacted the company and was told the tickets were not refundable and that changing the dates would cost me double the original prices Their customer service line was unhelpful with long waits on hold and no ability or willingness to try to help
I received an e-mail on the 4th of July from Justfly.comIt reads: Dear Customer, An Airline has made a change(s) to your itinerary for Reservation ***)You must contact us as soon as possible at 1-*** to discuss the change and confirm your new flight optionsFailure to contact us could result in complications with your trip)In addition, it is your responsibility to verify your itinerary directly with the Airline hours prior to your scheduled departure(s) to ensure that your flight information or itinerary hasn't changedPlease call us at *** as we will be happy to work with you to rectify the situation, and thank you again for your choosing Justfly*** Sincerely, The justfly*** Team I checked the phone number with their online site and it is indeed the correct numberI have been on hold with them now for hours and minutesI don't think they plan to ever answerI am starting to grow concerned that when I go to board my flight on Thursday,
On the 17th of Jan I received a call that my daughter was stuck in Bangkok after traveling to Thailand, all booking went through JustFl*** China Eastern airlines told her she was not allowed to board their flight because their total layover time in China was over hours and as American citizens they could not be there for this period of time (justfly did the booking and should have known this) Consequently she had to pay a $penalty fee to get her flights changed through justfly website where she booked her flight, IN ADDITION to the cost of a new flight for the amount of $ She also had to spend another night in Bangkok JustFly told her she needed to speak with China Eastern Airlines and totally brushed it off BTW, getting through to JustFly took over two hours Had she spoken with China Eastern BEFORE the original flight took off she could have gotten refunded This was due to the fault of JustFly for delayed communication When my daughter arrived back to U.SI contacted JustFly but was told to email the corp I called twice, emailed three times and to date NO RESPONSE They droppped the ball and we paid the cost I will never do business with JustFly nor would I EVER recommend then fraud of a business
I was charge twice for my airline ticketThey told me that American Airlines were the ones who double charge me, to find out, that it was not the truthThey refuse to give me a refundWhen you call them, they are very rude on the phone and scream at you, as if your were not the customerJustfly.com need to stop with that practice
I purchased two tickets to Rome with a layover in Turkey from just fly*** on March 3, for the amount of $, the two tickets were canceled due to the bombings that happened at the Turkey International airport this yearwhen I called just fly to ask for a solution they told me to purchase two more tickets with a different route through a different airport and the cancelled tickets which were operated by Turkish Airlines will be refunded due to obvious security reasons and a major eventI purchased other two tickets for a similar amount but I never received the refund within the two months after the purchase so I called and they said that they were processing it and I should be receiving the refund within the next daysI never received the refund so I called again months after that and they told me that they will process it and Assure me that I will be receiving the refund within the monthNo refund was receivedI called again and the representative told me that unf
I was redirected from a portal site and purchased tickets for international flights at JustflyI live in the US, and my tickets are those for an airlines in the USThus, there was no reason for me to make this purchase in Canadian dollarsHowever, Justfly chose to do it in Canadian dollars, which I absolutely did not agree withPurchases in foreign currencies would create extra cost such as foreign currency conversion and foreign transaction feesI had specifically chosen a purchase in the US dollarsBut with Justfly’s purchase in Canadian dollars, I now need to pay extra $This does not make sense at allJustfly charges you a handling fee of $for seat selections, which I was not aware of and am not happy about eitherBut I may have missed the fine printsI wish Justfly was much clearer about thatOther extra fees are more of my concernI am responsible for no more than what my receipt statesI needed to call Justfly a few times and spent so much time to solve t
I booked a flight with Justfly from Honolulu to Singapore via Philippine airlinesThe airlines made a change to the flight which was unacceptable due to offering a hour layover in the PhilipinesThey changed the connecting flight time which I would missJustfly told me I should get a refund and rebook my flightI did that and now they are not refunding my moneyJustfly states that they are waiting for a voucher number for a refund but It has been two months now of calling every two days with approximate wait time of min to hour each timeNo matter who I talk to they have the same "canned" answer"We sent an email, urgent, we should receive a response back in to hoursCall us back in two days"I have called them times now and nothing has been doneI have also contacted the airlines (Philippine) directly who tell me that the refund must go through JustflyThe airlines assure me that there should be no reason not to receive the refund and that they don't see an
I had booked a flight from Savannah, GA to Denver, CO via justfly***I within an hour noticed that there is ane vent in Denver I wanted to attend so I had a friend of mine (I am deaf) call the justfly companyThe rep who answered said that it was no problem changing the flight date by the days and it would just cost $dollars more which she was going to add to the existing flight ticketI went on my bank's website yesterday to look over my finances and noticed that the first flight ticket was charged (correct price) and then there is a charge of plus (the difference as discussed) plus $for extra carry on which is correctThe rep thus did not add the $and the $to the from the first flight ticket but instead booked me again for the same flight at dollars more plus the $and $My friend will testify to that the rep said she was adding the and dollars tot he EXISTING flight ticket, not buy another flight ticketThe company a
I have contacted justfly.com on various occasions to cancel my flight due to medical reasons and they are advising they cannot assist meThe company has also violated me by asking I release medical records which is also illegalI am requesting a full refund
They don’t even deserve the one starEvasive agents that keep you on phone for over an hour when you ask for a supervisor because they have not honored your cancelled flight credit that you paid a $Change fee forSay there are no flights when you try to use the credit but when you get on their site therenare plenty flights for the days you triedSay your credit is good for a year but used date ticket was boughtIf you buy months in advance, cancel on day of outgoing flight due to illness, pay the $150, then the year only goes to purchase date and consists of just monthsThey are devious, misleading, havenon-existent customer service, leave you strandedI could go on and onWill NEVERuse them again
I purchased flight tickets at $each on 09/23/Today I was looking at their website and found the same exact flight ticket at a price of $514.40, a $difference each ticketI also recognized that their web site offer 24/Price AdjustmentI called their customer phone number att *** at 9:this morning for 12:18, line disconnected, they called me back at 9:AM for 14:and lastly at 9:for 50:minutesI asked them to adjust my pricing and refund me the $each ticket for total of $Spoke to customer service then to a supervisor MsEthan who asked me to e-mail her the current ticket price and the Price Adjustment advertisement at their website because she couldn't locate it, which I didAfter long long hold, she came back with a denial based on an explanation of the Price Adjustment as ticket price changing from a day to anotherI aksed to speak to her supervisor , she refused to give me a name and kept me in a long hold and then hanged
I booked with JustFly for the first timeWill never use them againI paid a higher price to get a Non-Stop flight from Tampa to Austin as I will be flying after working all dayThe flight was not only not NON-Stop, but it stopped in HoustonWhen I called Just Fly they said "Mame it is a quick stop", I said there is no such thing as a quick stop I paid a higher price for a NON stopDidn't get anywhere with customer service (terrible)It gets worse I stop in Houston have to change planes and literally had minutes to get from one side of Houston airport to Cthe complete opposite side to get the next flight, I ranBeware I talked to the United people and they said this happens alot when using third party services take it up with themCalled Just Fly and they said it was United, no it was Just fly who charged me more than United charged for the same flight saying it was NON stopThe Itinerary confirmation Just Fly sent actually says NON stop 7:departure Tampa and 10: arrive Austin 4h18m complete information nothing about Houston until the 24Hour window before leaving to print ticket and there it was on the actual ticketI have never written a bad review for any company or experience however they were very rude when I called them asking about the informationAnd if I was not in good shape there is no way I would have made that connecting flight in HoustonPlease beware I don't want this to happen to anyone elseIf I could give a No star I would I was charged from Tampa to Austin round trip with one leg being Non StopThat's just wrong
Three problems: They charge me 17$ for seating options, which was not correct and airlines told me thus was not possibleI have still been charged for this 17$ and did not get to choose my seat on flight I got charged 20$ to have the option of extending the departure day and timeI needed more time overseas with family but airline said I would have to contact this justfly.com because they have never heard of this option, this forced me to leave my mother early after her surgery They charged me the full ticket price, refunded it and then charged it again, causing my bank to get messed up
I purchased tickets on the website and didn't see the information about not receiving a refund if the tickets purchased were not cancelled within hoursThis should be more prominent on the website when you are purchasing ticketsI called the support team within hours of purchasing the ticket and the agent assured me that I would receive a full refund of the ticket cost for a fee of $per ticket and I had until 12/to make this decisionI asked her several times because I wanted to make sure that was the casePer Justfly the calls are recorded for quality purposes; therefore, I know there is evidence of this callWhen I went on the website this morning to cancel the flights, the website indicated the charge had doubled to $per ticket for a total of $I couldn't believe what I saw on lineWhen I called this morning the support rep I was transferred to was short and rudeWhen I told her I was going seek legal counsel he exact words were "well you are goin
Just fly are so arrogant I made a mistake on my flight date and called them immediately to correct the date they charge me dollars to change the date even though it was a mistake and I call within the next min of the ticket purchased and these people had the never even after I paid the cancellation cost they still took my money off my card and I still had to purchase a ticket using another airlineI’m so upset and there telling its going to take days to get my refund when y’all should hv stop the payment especially after they charge me to cancelnever use justfly!!
I cancelled my airline reservation including travel insurance on July 1, The company has sent me an email saying that the reservation is cancelled and a full refund will be credited to my charge card accountSo far I have not received any creditThis is for your information***
I started to book a flight with JustFly.com but they said they couldn't do the transaction right nowSo I went over to *** and booked my flightsWhen I checked my credit card bill I found that JustFly had charged me and through that information found the reservationI tried talking to them about fixing this and they said I should dispute it with my credit card companyThis is awfulFirst they charge me when they said they wouldn't, then when they got caught they said to dispute the chargeTerrible business
Had to cancel flight to Florida because of health issues called just fly to change dates and they wanted each ticket to change to another date paid for tickets was told to go or stay home and loose it all saved all year for this vacation don't expect full refund but should get some kind of refund or credit towards another flight called American Airlines and said if I bo oked with them it would have cost each ticket
the company advertised $round trip to orlando from cleveland round trip including taxes and fees per persontoatl price should have been $intead I was charged $I *** justfly with my complaint and after several calls and long waiting times while they conducted an investigation , I was told that my complaint was valid and that their agent overcharged meThen I was told they had to send along the findings to their finance department which would send me a check for the overcharge of $At first I was told by a supervisor named ***, on May8, 2017, to expect my refund in 15-daysA couple days before our flight I called again as I had not received the check and was told I had to wait business daysOn the evening before our trip departure June 7, I ckecked bags online with spirit airlines for $round tripWhen I received my bank statement it shows that justfly also charged me $for the bagsI've been trying to reach justfly but, onc
My wife and I booked two flight through the company JustFly*** to Jamaica departing from FtLauderdale airport and arriving at Montego Bay for 08/31/The return flight from Montego Bay to FtLauderdale was supposed to return on 09/03/After booking and our credit card being charged, I realized that the dates that JustFly*** booked us for was both flying to Jamaica and returning to FtLauderdale on 09/03/We called the company to correct the issue and after an hour of back and forth with their "customer service" employees, we were transferred to their "customer service department" which was a voicemail for a air conditioning companyI have not been able to reach the company since