I purchased airplane tickets through this agencyI was charged by selected carrier price for ticketsBut Justfly charged me $for "Other travel" When I contacted them about this charge I was told that they charged me for opportunity for seat selectionI was charged by airline for seat selection $per seat and during booking there was no indication that Justfly will charge me as well
I booked a flight through JustFly for my daughter and yr old baby The over all flight was Texas to Syracuse NY, with a hr layover in Newark, NJ The flight after 5hrs of layover was delayed times, then after the 6th hour cancelled They were not helped, could not get a rental carStranded with a baby We had to get someone ldrive over hours each direction to get them I am having no luck getting refunded for the cancelled flight and I paid for theTravel protection JustFly cannot help me at all I have been on the phone for over hours trying to get JustFly to reimburse and make good on the insurance I paid with no luck at allJust wasted hours and upset me more
Justfly cancels flights without notice Their automated customer service line is nonfunctional They are non-responsive to entries on multiple types of phones If the automated system is responsive, it takes minutes of going through the options before it’s possible to talk to a humanWhen traveling internationally phone rates are as high as $3/min One should not have to spend two hours calling at these rates to resolve issues that should not happen in the first place Human representatives, if ever reached, don't speak English well, can't problem solve, and offer scripted phrases If disconnected, they do not call back if you ask them to I offered two numbers to reach me and they did not call back on eitherMy sister and I are traveling with British Airways from Dhaka to Boston via Doha and London, operated by Qatar Airways from Dhaka to DohaIn Dhaka:
Check in at Dhaka airport at Qatar Airways (on behalf of British Airways) revealed that Justfly never booked the flight, even though I received confirmation booking via email After all the automated phone issues and disconnected calls from customer service, I never received a call back Instead, I received a text stating the following:
“Thank you for allowing me to assist you today! Please rest assured that I addressed all the concerns you shared with me– ***”
Our problem was NEVER resolvedAfter further phone calls, Justfly informed us that the flight was cancelled Yet I was standing in the check in line for the flight we needed to boardJustfly customer service did nothing on their end to book the flight immediately We were at risk of missing our flight if this was not done by the check in cut off time Qatar Airways representatives took a financial risk by manually booking us on the flight to Doha so we could make our connecting flightsJustfly most likely gave us a confirmation of our booking but did not actually book it with Qatar Airways Justfly received our payment without paying the airline for the flight According to the Qatar Airways representatives on the ground in Dhaka, this business scammed usIf the Qatar Airways representatives did not assist us out of their own goodwill, we would have been stranded in Dhaka missing the entirety of our journey back home We would have had to purchase new tickets the day-of-travel at exorbitant rates That is completely irresponsible of Justfly to take our money without guaranteeing us our flightsIn Doha:
We have a hour layoverBritish Airways sometimes offers hotel accommodations for layovers longer than hours No such accommodations were provided through Justfly according to the Qatar Airways representative in Doha I called Justfly customer service and actually got a person on the other end She advised me to pay for the hotel and offered us a reimbursement upon verification of our receipts Justfly would request the refund from British Airways I asked the Justfly representative to call British Airways before I paid out of pocket for a hotel, and asked her to call me back because she wanted to put me on hold on an international call She then said Justfly would know in hours if refund request would be approved This makes absolutely no sense because our layover is hours We needed immediate answers Justfly dodges their responsibility and exhausts the customer with offers that cannot be trusted We’re still in Doha and have to yet to receive a phone call backJustfly is acting recklessly They put customers’ schedules, finances, health and safety at risk Qatar Airways representatives jeopardized their positions to accommodate us on our flight to Doha despite Justfly’s negligence We are still mid-journey and apprehensive about what other issues may arise In the meantime, we are stranded at Doha Airport with no accommodation for hoursJustfly is a horrible company Do NOT book with them
I'd give stars if I couldI attempted to book a ticket from LAX to Bali with them as they claimed the best priceOf course half way through the booking the price magically went upIt was still somewhat competitive so I completed the booking (despite having to uncheck unwanted insurance several times)I got a confirmation email and thought everything was good to goWrongA few hours later I got an email that there was a problem with my credit cardI call my credit card - no issues, and note that there's a $1,charge for the ticketsI call justFly - they tell me nope it didn't go throughWe argue for a bit, they agree to re-run itTurns out there was a $charge from JustFly which didn't go through, and the $was from China AirlinesThey assure me that the charge is just a temporary authorization and will drop off after hoursOk, fine, so I think all is good nowNext evening, I get an alert from my credit card that my credit limit has been exceeded! Come to find out, there's additional charges for $from China Airlines
On top of all this, I can't get through to customer service - selecting the option for help with an existing reservation just gets you either a fax machine or hung up onI've seriously called them about dozen times trying to get throughFunny enough if you select option for ticket sales you get someone right awayI finally get to a manager who says he'll cancel the chargesI'm not taking any chances and also alerting my credit card to possible fraud
Avoid these guys like the plague!
Justfly.*** is a scam!!!! Extremely terrible experience with justfl*** for purchasing flight ticketI originally tried to find a flight through *** and in the list justfl*** showed the lowest priceAfter booking the ticket, 2-weeks later I got an email from justfl*** said that the reservation has something wrong and need to call them back but they didn't mention what's wrong in the emailThen I called back with long time holding, and suddenly a representative with severe accent told me that my first flight was cancelled by the Air China and justfl*** had helped me change the flight to another day and sent me an emailBut as they just changed the first flight that cannot connect to the original second flight in the "combo"So they not only changed the first flight without discussion with me but also ignored this obvious mistakeI would say either they were *** or liersThen I pointed out this mistake and asked them to find a totally new flight combo of another dateThey found one but told me that they needed to contact Air China to discuss the issue and needed hoursI said that's too long and told them I wanted full refund so I can book from other companiesThen they said they still need to contact Air China to get wavier code in order to process refund and need hours to get me backSo that's it! Then after even days they never call me back or send any emails about this refundAfter that I called them twice with the same issue, but different representatives answered my phone and seemed that they only knew my flight had issues but didn't know it's moving on to the refund processThey just wasted the time again and again and let me wait day after dayAfter I saw other complaints online, I realized that this is entirely a big lie and contact my credit card company to start investigation and retrieve my credit backDon't believe their *** that refund needs 6-weeksI guess that's the time they need to transfer your money out that the credit card company cannot reach them anymore! If the same thing happened to you and you failed to get your money back, I suggested that you call the police to help you out! Because that's what I am going to do if my credit card company failed to help me get money back! Oh, and *** and Air China, I don't know yet what you two have been involved with Justfl*** but I won't trust both of you two anymore either!
I purchased tickets (family) on 10/27/(one way from Seattle to Norfolk)Due to work constraints and family illness during the holidays, I had to change my flight arrangements to spend less time in Norfolk, VAI called to speak with an agent on the best option for changing my flightThe agent mentioned that if I exchanged my tickets for another flight, that I would have to pay a "change fee." The agent mentioned that the best thing to do would be to cancel the flights in exchange for a credit that could be used at a later dateIn order to assure the credit for future use, I was charged $a ticket for a total of $on November 3, It wasn't until months later that I tried to use my credit of $1,that I was told that I could only use the tickets for travel one way for the original destination, which seemed extremely odd to meWhen I called back at another time, I was then told that I could travel anywhere domestically, but there would be a $change fee, that I c
On July 5, I purchased airlines tickets from Justfly's website, within minutes I noticed the website had "auto filled" the wrong departure stateI immediately called Justfly and cancelled the reservationBy law I am allowed to cancel a purchased within hours and all money must be refunded (I cancelled within minutes.) Justfly charged me $and refuse to refund itJustfly does not have a customer service line, an email address or corporate office in which to report a complaint requesting a refundJustfly's representative refuse to let me speak to a manager regarding the issueI contacted Justfly via their ticket agent and demanded a refundJustfly refused to refund me the money stating "the ticket was not in my name but in my daughter's name," even though I had made and paid for the reservationJustfly's representative insisted my "daughter had to give her permission for me to act on her behalf" before Justfly would provide a refundThe representative gave me an e
My daughter was left stranded in Barcelona and I was forced to purchase a return flight home for her and her travel companionShe and her companion booked and had an itinerary confirmed for ROUND trip tickets from Boston to Barcelona booked in June 2017, seats assigned, payment receivedShe flew (British Airways/Aer Lingus) to Barcelona on the reservation on November 18th and was unable to check in to her return flightI called British Airways and JustFlyShe was stranded at the airport; penniliess on November 25thAfter four days on the phone, British Airways claims that they emailed a schedule change in July to JustFly and sought confirmation within hoursJustFly claims they never received the email of the schedule change and thus did not notify either my daughter or her travel companion(Return Flight reservation cancelled in July according to BA for lack of response from JustFly)Neither will take responsibilityShe flew to a foreign country and had (unknowingly no retu
I purchase tickets to flight from Ecuador to New York for my Sister her husband and son and When I type her Last name I put my mother last name instead my father last name, I called the company if will be able to change her name and since thay are type of agency they couln'd make change after puchase the ticketThey recommend to cancel the ticket just for my sisterthe point on this they offer no cancelation fee on her webside but when I called to resolve this issuethey said will keep dollars fee for cancellation and they will refund my money on bussiness day like every other company does, I wait for those day ahd still doesn't showe any money back to my account, after check my ballance I called for my refund and now they said that will take about to weeks for refund, I feel taht is too long for make a refundthis is my booket ticket ***
I booked my ticket through JustFly*** after finding them on the Skyscanner travel appI input my information correctly on their site and confirmed on a final confirmation pageThey have fields for First, Middle and Last nameI was notified that an agent would make the reservation within 24hrsWell more than 24hrs later I receive a confirmation, everything seems correctWhen I received a notice to chefor my flight it became clear they had passed my middle name along as my last name, so my ticket was issued in my first and middle nameI called the airline to try and correct and they indicated JustFly would need to make the correction, and that they would place a note on my reservation telling them how to make the correctionI called JustFly and got an agent who quickly (without looking at the note from the airline) told me that "Changing names" was not allowed on my ticket, that my ticket was non-refundable, and that I needed to purchase a new ticketI asked to speak to hi
I booked a flight with Justfly to go to Puerto Rico on November 11th to November 14th booking number***)Unbeknownst to me a hurricane severely hit the island shortly after my bookingI recently got in contact with Justfly for a complete refund of my booking and was told by one of their agents that they would refund my entire payment of $plus change within daysSeveral days passed and I recieve a phone call from Justfly stating their rep made a mistake in telling me I would get a complete refund because they can not get my money back from the airlineI informed them that I purchased my tickets through their agency not the airlines and this was not my problemThey refuse to refund my money and are giving me the run aroundPlease assist me with this issueIf any further information is needed please feel free to call meMy phone number is ***Thank you
I totally agree!!!! Please Don't book your flights with themI was a victim of this agency and I have a problem from beginning till end of my flightsThey don't disclose all info and not included on your itinerary a hidden stop they call itThey even blame us for not checking which is hard because it's not showing on our itinerary and no emails receivedThe customer service is very rude I have to call so many time for help and one hang up on me, advised me to call back for so many times it was a horrible experienceWe ended up buying a new air ticket to a different airline just to fly back homeThey are not helpful and not professional and it seems like they are one of those call center that don't know how to handle problems and just want to hang up and give you advise and misleads the customersOn our case we ended up buying a new ticket just to fly back home because the hidden stop needs a visa and we don't have one.because it was not disclosed ended up paying more for our ticket I will never use this agency and want to sue them if I could for suffering we experience and money wasted from this tripWe missed some of our scheduled tour and hotels which is too late to cancelPlsdon't use this agencyI would like to get any advice on how to sue them for what they did to us
I have contacted Justfly times so far and have spent over hours talking to them, they still havent resolved my issueMay calls are over an hour and then they hang up on me and then never call me backAs of right now, I still dont have my flight changed even though they have charged me $1000+ times so far
Yesterday I booked a round trip flight from Paris to New York.Lat night I found a message from justfly.com asking that I call themToday I called and was told that they only book flights starting in USAAn obvious lie since on their internet web page they list hundreds of flights starting overseas.Presumably the flight was not available,but it was on their list,and they let me book it
It's a crooked company,and should be put out of business
Review
DO NOT BOOK WITH THEM!!!! I made a flight reservation online with JustflyI had to cancel and within the 24-hour permitted period I called to cancelWas on the phone to their agents who spoke broken English and did not help at allWhen I asked for a manager, they told me the manager was not availableWhat kind of business is this? Their cancellation online is fraudulent and misleadingMy advise, do not book with themI won't...EVER!!!
Booked airline ticket on 3/5/for myself and spouseReceived message on 3/27/stating that I needed to contact company due to urgent situationWas informed by JustFly customer representative that airline had made major schedule change for our flightI requested immediate cancellation of ticket and refund, as new schedule was not acceptableWas told by company that they would contact their "suppliers" and respond within 24-hoursDid not receive response within 24-hours, so called JustFly again on 3/30/I received same response, and, for the second time, requested immediate cancellation and refundAgain, did not receive response within promised 24-hour period, so called third time on 4/1/Received, again, response that they needed to "contact suppliers"This time customer representative could / would not provide timetable for when this issue would be resolved, only that they would "get back to me"For the third time, I requested immediate cancellation and refun
I booked a flight from the US to Portugal some months agoIn the interim, I found out I was pregnant and my flight date would be too close to my due dateConfident in my purchase of the ticket plus insurance, I went to cancelThe cancellation process online seemed easy and hassle freeUntil I started receiving phone calls and emails about a problemCalled back, selected current reservation etc, finally got a personShe informed me that only my return journey had been cancelledOk, no problem, please cancel the rest of itAnd then she told me the refund amountIt was only a fraction of the purchase priceWhen I asked why, because I had purchased the insurance, she informed me that she didn't see any insurance on her endI pulled up the proof of my insurance purchase, only to be told that was a separate company and not their preferred insuranceI asked why I only got the option for the insurance that I had purchased and why I was never informed that there was an option for a
Would NOT do a business with this company again! Unclear, misleading communication, financial charges attempted despite verbal affirmation they would not charge any additional fees
I purchased tickets through justfly***The day after, I received emails stating that my reservations were canceledI called justfly customer service and they claimed I would not be charged for the flightsWell, its been days and the charges are still on my credit card (not pending)I called again and they stated that they have no charges through their systemI called separate time after that and they finally told me to send a billing and flight information to ***I sent the the information but I still haven't received any feedback or calls
I was making a purchase of two airline tickets for a round tripOnce I had filled out all of the information on the website and proceeded to checkout, the total price of my flight was $per ticket ($722) totalI purchased them and waited about minutes for the website to respondOnce it had completed the purchase, I was charged $for my ticketsI immediately tried to cancel the purchase before it went through but their website doesn't allow that to happenOnce the tickets were confirmed, I called their customer support line and waited minutes with no answerI decided to call back the next day and waited for another minutes before they finally answeredTheir response to the issue is that airline prices fluctuate a lot and that it is possible that charged amount could be more at any secondTheir website does not indicate this anywhere and when I confirm to buy something at $and get charged $813, I got pretty frustratedI asked them to refund the partial amount t
I purchased airplane tickets through this agencyI was charged by selected carrier price for ticketsBut Justfly charged me $for "Other travel" When I contacted them about this charge I was told that they charged me for opportunity for seat selectionI was charged by airline for seat selection $per seat and during booking there was no indication that Justfly will charge me as well
I booked a flight through JustFly for my daughter and yr old baby The over all flight was Texas to Syracuse NY, with a hr layover in Newark, NJ The flight after 5hrs of layover was delayed times, then after the 6th hour cancelled They were not helped, could not get a rental carStranded with a baby We had to get someone ldrive over hours each direction to get them I am having no luck getting refunded for the cancelled flight and I paid for theTravel protection JustFly cannot help me at all I have been on the phone for over hours trying to get JustFly to reimburse and make good on the insurance I paid with no luck at allJust wasted hours and upset me more
Justfly cancels flights without notice Their automated customer service line is nonfunctional They are non-responsive to entries on multiple types of phones If the automated system is responsive, it takes minutes of going through the options before it’s possible to talk to a humanWhen traveling internationally phone rates are as high as $3/min One should not have to spend two hours calling at these rates to resolve issues that should not happen in the first place Human representatives, if ever reached, don't speak English well, can't problem solve, and offer scripted phrases If disconnected, they do not call back if you ask them to I offered two numbers to reach me and they did not call back on eitherMy sister and I are traveling with British Airways from Dhaka to Boston via Doha and London, operated by Qatar Airways from Dhaka to DohaIn Dhaka:
Check in at Dhaka airport at Qatar Airways (on behalf of British Airways) revealed that Justfly never booked the flight, even though I received confirmation booking via email After all the automated phone issues and disconnected calls from customer service, I never received a call back Instead, I received a text stating the following:
“Thank you for allowing me to assist you today! Please rest assured that I addressed all the concerns you shared with me– ***”
Our problem was NEVER resolvedAfter further phone calls, Justfly informed us that the flight was cancelled Yet I was standing in the check in line for the flight we needed to boardJustfly customer service did nothing on their end to book the flight immediately We were at risk of missing our flight if this was not done by the check in cut off time Qatar Airways representatives took a financial risk by manually booking us on the flight to Doha so we could make our connecting flightsJustfly most likely gave us a confirmation of our booking but did not actually book it with Qatar Airways Justfly received our payment without paying the airline for the flight According to the Qatar Airways representatives on the ground in Dhaka, this business scammed usIf the Qatar Airways representatives did not assist us out of their own goodwill, we would have been stranded in Dhaka missing the entirety of our journey back home We would have had to purchase new tickets the day-of-travel at exorbitant rates That is completely irresponsible of Justfly to take our money without guaranteeing us our flightsIn Doha:
We have a hour layoverBritish Airways sometimes offers hotel accommodations for layovers longer than hours No such accommodations were provided through Justfly according to the Qatar Airways representative in Doha I called Justfly customer service and actually got a person on the other end She advised me to pay for the hotel and offered us a reimbursement upon verification of our receipts Justfly would request the refund from British Airways I asked the Justfly representative to call British Airways before I paid out of pocket for a hotel, and asked her to call me back because she wanted to put me on hold on an international call She then said Justfly would know in hours if refund request would be approved This makes absolutely no sense because our layover is hours We needed immediate answers Justfly dodges their responsibility and exhausts the customer with offers that cannot be trusted We’re still in Doha and have to yet to receive a phone call backJustfly is acting recklessly They put customers’ schedules, finances, health and safety at risk Qatar Airways representatives jeopardized their positions to accommodate us on our flight to Doha despite Justfly’s negligence We are still mid-journey and apprehensive about what other issues may arise In the meantime, we are stranded at Doha Airport with no accommodation for hoursJustfly is a horrible company Do NOT book with them
I'd give stars if I couldI attempted to book a ticket from LAX to Bali with them as they claimed the best priceOf course half way through the booking the price magically went upIt was still somewhat competitive so I completed the booking (despite having to uncheck unwanted insurance several times)I got a confirmation email and thought everything was good to goWrongA few hours later I got an email that there was a problem with my credit cardI call my credit card - no issues, and note that there's a $1,charge for the ticketsI call justFly - they tell me nope it didn't go throughWe argue for a bit, they agree to re-run itTurns out there was a $charge from JustFly which didn't go through, and the $was from China AirlinesThey assure me that the charge is just a temporary authorization and will drop off after hoursOk, fine, so I think all is good nowNext evening, I get an alert from my credit card that my credit limit has been exceeded! Come to find out, there's additional charges for $from China Airlines
On top of all this, I can't get through to customer service - selecting the option for help with an existing reservation just gets you either a fax machine or hung up onI've seriously called them about dozen times trying to get throughFunny enough if you select option for ticket sales you get someone right awayI finally get to a manager who says he'll cancel the chargesI'm not taking any chances and also alerting my credit card to possible fraud
Avoid these guys like the plague!
Justfly.*** is a scam!!!! Extremely terrible experience with justfl*** for purchasing flight ticketI originally tried to find a flight through *** and in the list justfl*** showed the lowest priceAfter booking the ticket, 2-weeks later I got an email from justfl*** said that the reservation has something wrong and need to call them back but they didn't mention what's wrong in the emailThen I called back with long time holding, and suddenly a representative with severe accent told me that my first flight was cancelled by the Air China and justfl*** had helped me change the flight to another day and sent me an emailBut as they just changed the first flight that cannot connect to the original second flight in the "combo"So they not only changed the first flight without discussion with me but also ignored this obvious mistakeI would say either they were *** or liersThen I pointed out this mistake and asked them to find a totally new flight combo of another dateThey found one but told me that they needed to contact Air China to discuss the issue and needed hoursI said that's too long and told them I wanted full refund so I can book from other companiesThen they said they still need to contact Air China to get wavier code in order to process refund and need hours to get me backSo that's it! Then after even days they never call me back or send any emails about this refundAfter that I called them twice with the same issue, but different representatives answered my phone and seemed that they only knew my flight had issues but didn't know it's moving on to the refund processThey just wasted the time again and again and let me wait day after dayAfter I saw other complaints online, I realized that this is entirely a big lie and contact my credit card company to start investigation and retrieve my credit backDon't believe their *** that refund needs 6-weeksI guess that's the time they need to transfer your money out that the credit card company cannot reach them anymore! If the same thing happened to you and you failed to get your money back, I suggested that you call the police to help you out! Because that's what I am going to do if my credit card company failed to help me get money back! Oh, and *** and Air China, I don't know yet what you two have been involved with Justfl*** but I won't trust both of you two anymore either!
I purchased tickets (family) on 10/27/(one way from Seattle to Norfolk)Due to work constraints and family illness during the holidays, I had to change my flight arrangements to spend less time in Norfolk, VAI called to speak with an agent on the best option for changing my flightThe agent mentioned that if I exchanged my tickets for another flight, that I would have to pay a "change fee." The agent mentioned that the best thing to do would be to cancel the flights in exchange for a credit that could be used at a later dateIn order to assure the credit for future use, I was charged $a ticket for a total of $on November 3, It wasn't until months later that I tried to use my credit of $1,that I was told that I could only use the tickets for travel one way for the original destination, which seemed extremely odd to meWhen I called back at another time, I was then told that I could travel anywhere domestically, but there would be a $change fee, that I c
On July 5, I purchased airlines tickets from Justfly's website, within minutes I noticed the website had "auto filled" the wrong departure stateI immediately called Justfly and cancelled the reservationBy law I am allowed to cancel a purchased within hours and all money must be refunded (I cancelled within minutes.) Justfly charged me $and refuse to refund itJustfly does not have a customer service line, an email address or corporate office in which to report a complaint requesting a refundJustfly's representative refuse to let me speak to a manager regarding the issueI contacted Justfly via their ticket agent and demanded a refundJustfly refused to refund me the money stating "the ticket was not in my name but in my daughter's name," even though I had made and paid for the reservationJustfly's representative insisted my "daughter had to give her permission for me to act on her behalf" before Justfly would provide a refundThe representative gave me an e
My daughter was left stranded in Barcelona and I was forced to purchase a return flight home for her and her travel companionShe and her companion booked and had an itinerary confirmed for ROUND trip tickets from Boston to Barcelona booked in June 2017, seats assigned, payment receivedShe flew (British Airways/Aer Lingus) to Barcelona on the reservation on November 18th and was unable to check in to her return flightI called British Airways and JustFlyShe was stranded at the airport; penniliess on November 25thAfter four days on the phone, British Airways claims that they emailed a schedule change in July to JustFly and sought confirmation within hoursJustFly claims they never received the email of the schedule change and thus did not notify either my daughter or her travel companion(Return Flight reservation cancelled in July according to BA for lack of response from JustFly)Neither will take responsibilityShe flew to a foreign country and had (unknowingly no retu
I purchase tickets to flight from Ecuador to New York for my Sister her husband and son and When I type her Last name I put my mother last name instead my father last name, I called the company if will be able to change her name and since thay are type of agency they couln'd make change after puchase the ticketThey recommend to cancel the ticket just for my sisterthe point on this they offer no cancelation fee on her webside but when I called to resolve this issuethey said will keep dollars fee for cancellation and they will refund my money on bussiness day like every other company does, I wait for those day ahd still doesn't showe any money back to my account, after check my ballance I called for my refund and now they said that will take about to weeks for refund, I feel taht is too long for make a refundthis is my booket ticket ***
I booked my ticket through JustFly*** after finding them on the Skyscanner travel appI input my information correctly on their site and confirmed on a final confirmation pageThey have fields for First, Middle and Last nameI was notified that an agent would make the reservation within 24hrsWell more than 24hrs later I receive a confirmation, everything seems correctWhen I received a notice to chefor my flight it became clear they had passed my middle name along as my last name, so my ticket was issued in my first and middle nameI called the airline to try and correct and they indicated JustFly would need to make the correction, and that they would place a note on my reservation telling them how to make the correctionI called JustFly and got an agent who quickly (without looking at the note from the airline) told me that "Changing names" was not allowed on my ticket, that my ticket was non-refundable, and that I needed to purchase a new ticketI asked to speak to hi
I booked a flight with Justfly to go to Puerto Rico on November 11th to November 14th booking number***)Unbeknownst to me a hurricane severely hit the island shortly after my bookingI recently got in contact with Justfly for a complete refund of my booking and was told by one of their agents that they would refund my entire payment of $plus change within daysSeveral days passed and I recieve a phone call from Justfly stating their rep made a mistake in telling me I would get a complete refund because they can not get my money back from the airlineI informed them that I purchased my tickets through their agency not the airlines and this was not my problemThey refuse to refund my money and are giving me the run aroundPlease assist me with this issueIf any further information is needed please feel free to call meMy phone number is ***Thank you
I totally agree!!!! Please Don't book your flights with themI was a victim of this agency and I have a problem from beginning till end of my flightsThey don't disclose all info and not included on your itinerary a hidden stop they call itThey even blame us for not checking which is hard because it's not showing on our itinerary and no emails receivedThe customer service is very rude I have to call so many time for help and one hang up on me, advised me to call back for so many times it was a horrible experienceWe ended up buying a new air ticket to a different airline just to fly back homeThey are not helpful and not professional and it seems like they are one of those call center that don't know how to handle problems and just want to hang up and give you advise and misleads the customersOn our case we ended up buying a new ticket just to fly back home because the hidden stop needs a visa and we don't have one.because it was not disclosed ended up paying more for our ticket I will never use this agency and want to sue them if I could for suffering we experience and money wasted from this tripWe missed some of our scheduled tour and hotels which is too late to cancelPlsdon't use this agencyI would like to get any advice on how to sue them for what they did to us
I have contacted Justfly times so far and have spent over hours talking to them, they still havent resolved my issueMay calls are over an hour and then they hang up on me and then never call me backAs of right now, I still dont have my flight changed even though they have charged me $1000+ times so far
Yesterday I booked a round trip flight from Paris to New York.Lat night I found a message from justfly.com asking that I call themToday I called and was told that they only book flights starting in USAAn obvious lie since on their internet web page they list hundreds of flights starting overseas.Presumably the flight was not available,but it was on their list,and they let me book it
It's a crooked company,and should be put out of business
Review
DO NOT BOOK WITH THEM!!!! I made a flight reservation online with JustflyI had to cancel and within the 24-hour permitted period I called to cancelWas on the phone to their agents who spoke broken English and did not help at allWhen I asked for a manager, they told me the manager was not availableWhat kind of business is this? Their cancellation online is fraudulent and misleadingMy advise, do not book with themI won't...EVER!!!
Booked airline ticket on 3/5/for myself and spouseReceived message on 3/27/stating that I needed to contact company due to urgent situationWas informed by JustFly customer representative that airline had made major schedule change for our flightI requested immediate cancellation of ticket and refund, as new schedule was not acceptableWas told by company that they would contact their "suppliers" and respond within 24-hoursDid not receive response within 24-hours, so called JustFly again on 3/30/I received same response, and, for the second time, requested immediate cancellation and refundAgain, did not receive response within promised 24-hour period, so called third time on 4/1/Received, again, response that they needed to "contact suppliers"This time customer representative could / would not provide timetable for when this issue would be resolved, only that they would "get back to me"For the third time, I requested immediate cancellation and refun
I booked a flight from the US to Portugal some months agoIn the interim, I found out I was pregnant and my flight date would be too close to my due dateConfident in my purchase of the ticket plus insurance, I went to cancelThe cancellation process online seemed easy and hassle freeUntil I started receiving phone calls and emails about a problemCalled back, selected current reservation etc, finally got a personShe informed me that only my return journey had been cancelledOk, no problem, please cancel the rest of itAnd then she told me the refund amountIt was only a fraction of the purchase priceWhen I asked why, because I had purchased the insurance, she informed me that she didn't see any insurance on her endI pulled up the proof of my insurance purchase, only to be told that was a separate company and not their preferred insuranceI asked why I only got the option for the insurance that I had purchased and why I was never informed that there was an option for a
Would NOT do a business with this company again! Unclear, misleading communication, financial charges attempted despite verbal affirmation they would not charge any additional fees
I purchased tickets through justfly***The day after, I received emails stating that my reservations were canceledI called justfly customer service and they claimed I would not be charged for the flightsWell, its been days and the charges are still on my credit card (not pending)I called again and they stated that they have no charges through their systemI called separate time after that and they finally told me to send a billing and flight information to ***I sent the the information but I still haven't received any feedback or calls
I was making a purchase of two airline tickets for a round tripOnce I had filled out all of the information on the website and proceeded to checkout, the total price of my flight was $per ticket ($722) totalI purchased them and waited about minutes for the website to respondOnce it had completed the purchase, I was charged $for my ticketsI immediately tried to cancel the purchase before it went through but their website doesn't allow that to happenOnce the tickets were confirmed, I called their customer support line and waited minutes with no answerI decided to call back the next day and waited for another minutes before they finally answeredTheir response to the issue is that airline prices fluctuate a lot and that it is possible that charged amount could be more at any secondTheir website does not indicate this anywhere and when I confirm to buy something at $and get charged $813, I got pretty frustratedI asked them to refund the partial amount t