Company charged me $to cancel a $round trip plane ticket I purchased with them and stated that I would receive $in credit for another bookingI paid the $and got $in credit as statedBut then when I went to use the credit they said it could only be used for the exact itinerary with the same airline
Then they said there is another $fee to use the credit to book a flightThen the only page on their website that allows you to choose the new itinerary using the $in credits would not load after repeated attempts, exceeding minutes each, on my very fast WiFiThen they said they did not have the flight dates I wanted even though those flight dates were being offered on competitive websites and on the airline's websiteThe airline refused to deal with the issue since that is their agreement with JustFly
So in summary, my experience was I got charged to create credits that the company made difficult and unappealing to use, and either did not state all the terms or limitations in advance or must have been in small print somewhere on website because I did not notice those terms when making decisionsVery deceptive
Booked airfare from CLE to MSP on 11/3/justfly*** quoted price at $When booked seconds later, credit care was hit for $I call justfly.com to ask them to explain the discrepancy and he told me that prices changeI then went back on their site while on the phone, and it was STILL listed at $He refused to explain furtherI asked to cancel, also noted on site states free cancellation within hours, but was charged $for cancelI said I do not authorize any of these charges on my AMEX and rep stated he would give me a one tine courtesy and only charge $Now days later, there has been no refund of the $or the $I have no money to live on and AMEX can not dispute charges until it CLEARS their system
Dear Sir/Madam: I have purchased some airline tickets from my Spouse to go visit our GodDaughter for her graduation in June My Wife had a medical condition that prohibited her from flyingI contacted Justfly to advise them of the situation and see what could be doneI paid $for the flightsThey suggested cancelling the flights and they would hold a credit that could be used on a future flightThey also mentioned filing a claim with the travel insurance that I had additionally purchasedAt NO time did they mention the expiration of flight creditI spoke to an agent at Justfly on Aug inquiring about the credit availableTo my surprise they advised that any credit expired after one yearI very patiently explained they NO ONE at their organization explained that to meI work hard for my $ and $is ALOT of moneyI asked for whatever credit/refund amount I was entitled to be resortedThe agent I spoke to was unable to assist, at which point I asked for a
I booked and received a confirmation email from justfly*** for an important trip from DC to VancouverI received a confirmation email with a number and an itineraryWhen I called United Airlines to reserve a special seat due to a disabily they informed me that I was not booked on the flightI called justfly back to enquire and they told me that "they did not hear back from United on the day of booking" so my booking was cancelledI WAS NOT INFORMED OF THISI WOULD HAVE TURNED UP AT THE AIRPORT TO FIND NO BOOKING IN SPITE OF CONFIRMATIONJustfly then rerouted me and CHARGED ME AN ADDITIONAL FEE WHICH I HAD TO PAY AS I WAS DESPERATE TO MAKE MY APPOINTMENTI Have tried to call them to resolve this issue many times and their service keeps me on hold for hours when I ask for a supervisorI WANT OTHER PEOPEL TO AVOID HAVING THIS PROBLEM
Reservation/ booking # is ***First of all when I went to the website and input my travel information this website wuote me an average price of 1,person this was based on adults and childWhen I selected the specific times I wanted and went to input passengers information and pay this system stated that I had to pay 1,personI called the *** to speak with a rep and while I was explaining to her what happen she stated that she cannot do anything and that I have to pay the Per personI then gave her all my information and when she went to book it the computer told her the price was $average Per personIn the space of minutes these prices jumpedThis website is crooked it is suppose to stay at the price you selected unles you refresh the page or exit and come back on but I did not do that and it jumpedWhen I went back on line to but the tickets online I chose the segments totaling however when I confirmed and paid again the pr
I booked a ticket with justfly*** Near the bottom of the page, there is a blurb that states it is free to cancel within hours of bookingI tried to cancel my flight hours after I booked itI received an error message from justfly*** that I was not able to cancel due to restrictions from the airline...even though justfly*** said it was free to cancel within hoursI tried to use the "contact us" page but when I clicked on the "cancel my booking" topic, it was blankI tried again to use the contact us feature but it does not give you the option to email or chat onlineWhen I called, I was on hold for over an hourI called frontier to try to cancel my flight with them but it was a $cancellation fee...the ticket was only $to begin with!! How can they charge a cancellation fee almost equal to the value of the ticket but not mention that on the booking page??
I booked a flight for my boyfriend and when we got to the airport, they wouldn't let him board due to we broke downI then proceeded to call Justfly to reschedule his flight and they wanted to charge me to transfer the flightThey then proceeded to tell me that I would have to get a new flight but they couldn't help me with that and I would have to call backI then tried to book a new flight on their website and it wouldn't let me book it due to he already had a flight in processI then booked him a flight with another companyI then called today for a refund and they are charging me for cancelling and for a processing fee, in which I purchased the additional insurance specifically for this reasonThere is nothing in the cancellation policy stating about any accrued charges for processing feesThis travel agency is horrible and they are all off shore
my girlfriend and I purchased flights in August to fly from Vancouver to NicaraguaWe purchased the same flights but on different bookings within minutes of eachotherAs time passed and not ot our knowledge our flights were changed and we ended up on different flightswe finally discovered the discrepancy a week ago and have been trying to resolve the issue with Justfly and AeromexicoJust fly agreed to refund the funds for the trip, and my girlfriend paid their $cancelationshe then went to rebook onto the same flights as I am on but now they say they will not apply the credit only at an elevated price from what is advertisedHow am I having to constantly pay more money when they changed my flights which we were initially booked on the same flight? Just fly has given us different information every time we callOne representative said yes we can use the credit and then the next says no we cant unless on an elevated price even from what aeromexico is offeringWe asked f
I reserved an international flight for a friend of mine through JustFlyA month later, she received an email from them telling her to call immediatelyShe did and was informed that her flight information had changed, she would be flying a different airline at different times than the original bookingBeing a novice traveler, she agreed to the changeJustfly said she would be receiving a new e-ticket in to hoursShe did not and called again, only to be told the same thingFour days later, just a week before her departure date, when she had still received no e-ticket, she called meI called JustFly and was told an e-ticket would be issue in to hours, or days before her departure dateI tried to cancel the flight and get a full refund as their website indicated could be doneThe customer service rep said she could not cancel without my friend's authorityI told my friend, she called and was told her flight had been cancelledI purchased a replacement ticket dire
Justfly*** advertises "extended cancellation policy" but does not mention that it is at an ADDITIONAL costThey also advertise that you can cancel a flight within hours but do not mention an ADDITIONAL cancellation feeThey also advertise a flight price then charged my credit card a different price than I agreed toWhen I called to inquire about the policy and asked several questions the customer service agent told me they had to disconnect the call because I requested to speak to someone else
I recently booked a trip w/ JustFly to Asia which I recently returnedSince it was a hour flight I decided to pay an additional fee for my business seat assignmentI received an email confirmation ticket indicating the extra fees were charged and confirmed my designated seatHowever upon arriving at the airport I was told their system had no assigned seats under my reservation despite the fact that I had proof that I paid extra for my business seat assignment!
Shortly after arriving home I called Justfly to request a refund on the seat assignment, which is a reasonable request since this service was never fulfilledThey refused to give to me the refund and were extremely rude, refusing to apologize or acknowledge their mistakeInstead they proceeded to put the blame on me for not contacting them on the day of my flight
In addition to putting the blame on me, the staff advised that the fee I paid was not a guarantee that my seats would be reserved and instead it was just a “service”
They did not advertise anywhere that paying extra for an assigned seat means you won’t be guaranteed an assigned seatThat makes no senseWhat’s the point in paying extra then?! This is just a way for them to trick people into paying more
Never booking with JustFly again, rude customer service and they will find ways to rip you off
Here is a copy of the letter I sent to Justfly after a lot of calls speaking with some VERY, VERY rude customer service representatives with very strong unintelligible accentsI remained patient with each of them knowing no help would be gained if I lost my patienceThe first gentleman I called after "cancelling" My tickets online was the most rude customer service rep I have ever spoken with; even yelling at me on the phoneI called immediately after pressing the ticket cancelation button which took me to a page that told me that I was canelling my tickets for $and that I would not be getting a refund of my ticket purchase ( as stated on the first page), but would be able to buy more tickets in the futureI explained to him that I thought I was being charged $to cancel, but would be getting a refund of the ticket purchaseSO I was trying to explain to him that this was deceiving, and I wanted at the very least my money backAfter many long long calls they told me to send
My name is Jerusalem***, booking Number:***My sister Nigist*** and I were flying together on 1/5/from Seattle to Washington, DC with a final destination of Addis ababa, Ethiopia booked on Justly.comUnfortunately, United would not let me board to my final destination (Addis Ababa, Ethiopia)due to name error on the ticketI hold an Ethiopian passport which has my full Ethiopian name including a surname.(grandfather’s name) However, my legal name is Jerusalem *** as WA state ID, social security as well as my residence card issued by US Immigration.United airlines agent demanded I call the booking agent ( justly) to get surname addedI immediately called justly, their automated service clearly said to log in to their website to change the name if the airline requestsHowever when I logged in to their website, it said that it is not in service and to call customer serviceAfter waiting on hold for more than an hour nervously and extremely worried they were
I purchased tickets through justfly***The day after, I received emails stating that my reservations were canceledI called justfly customer service and they claimed I would not be charged for the flightsWell, its been days and the charges are still on my credit card (not pending)I called again and they stated that they have no charges through their systemI called separate time after that and they finally told me to send a billing and flight information to ***I sent the the information but I still haven't received any feedback or calls
The website States of a full refund within a 24hrPeriodI canceled in 10hrsAnd was charged a fee for itSo in all I was charged for the ticket and the canceling fee
I made a flight reservation with *** for people in the travel party One last name was incorrectI've since made or more calls, and wasted 8+ hours trying to get a last name corrected in my travel partyI'm flying to ChinaThe airline is China EasternJustFly, via China Eastern, is requiring a Chinese bank credit card to make the name changeI bought the tickets using a Bank of America (USA) credit cardJustFly is a travel agency that is not helping to resolve this matter How am I supposed to get my hands on a Chinese bank credit card in order to make a name change??? I would like to 1) submit a complaint2) submit some sort of transaction where I can possibly get JustFly to have some ownership in the resolution of this problemI'm happy paying the $charge to get the name change ($is what China Eastern charges, but in Chinese currency) Don't use this travel agent It's not worth the $$ you may save using them
I WANT THIS COMPANY TO BE REVIEWED AND INSPECTED1- I WANT MY MONEY BACK AND REFUNDED FOR 2- ADVSERTISEMENT ON FRAUDULENT INSURANCE NEEDS TO BE INSPECTED AND REALLY TRACKED..." IS THIS EVEN A REAL BUSINESS? THEY ARE CALUCALTED AND PRECISE ON HOW TO MAKE A CUSTOMER FEEL AS IF THEY CAN TRUST AN INSURANCE COMPANY TO SAVE ANY ISSUES FOR A TRIP - INSTEAD ALL THEY DO IS COLLECT $FROM EVERY PERSON THAT PURCHASES TICKETS THROUGH THEM AND WHEN NEEDED TO GET HELP FIX OR MAKE A SOLUTION FOR A FLIGHT ISSUE, THERES NOTHING THAT CAN BE DONE
I booked ticket to go to Peru Lima using justfly.com on 12/15/to travel on June 28th, going from Orlando to Lima, Peru on business class for passengersAfter booking the ticket, the date and everything was fineHowever, as I was reviewing the dates I found out on March 1st that the airline changed my flight to June 27thI could not fly out June 27th so I called Justfly immediately and asked about this changethey confirmed that this was an airline initiated changeI told them I will not be able to take this flight and I asked them to cancel the ticket and issue refundThey told me they will contact the airline (AeroMexico) and do this and get the refund started within hoursHowever, since March 1st, I have been calling them every few days and they tell me that the air line did not respond to themI asked them several times what would be their next step if the airline does not respond and they keep repeating "we will send them another email"They are telling me t
Justfly*** has refused to pay a refund they owe me from over a year and a half ago for a trip I booked that I had to cancelThey charged me for a refund, confirmed the refund in writingI have called them nearly a dozen times in the last year and a half and each time they have a new excuse or someone else to blame or reason to delay delivery of the refund and now they are simply hanging up on me when I call
Company charged me $to cancel a $round trip plane ticket I purchased with them and stated that I would receive $in credit for another bookingI paid the $and got $in credit as statedBut then when I went to use the credit they said it could only be used for the exact itinerary with the same airline
Then they said there is another $fee to use the credit to book a flightThen the only page on their website that allows you to choose the new itinerary using the $in credits would not load after repeated attempts, exceeding minutes each, on my very fast WiFiThen they said they did not have the flight dates I wanted even though those flight dates were being offered on competitive websites and on the airline's websiteThe airline refused to deal with the issue since that is their agreement with JustFly
So in summary, my experience was I got charged to create credits that the company made difficult and unappealing to use, and either did not state all the terms or limitations in advance or must have been in small print somewhere on website because I did not notice those terms when making decisionsVery deceptive
Booked airfare from CLE to MSP on 11/3/justfly*** quoted price at $When booked seconds later, credit care was hit for $I call justfly.com to ask them to explain the discrepancy and he told me that prices changeI then went back on their site while on the phone, and it was STILL listed at $He refused to explain furtherI asked to cancel, also noted on site states free cancellation within hours, but was charged $for cancelI said I do not authorize any of these charges on my AMEX and rep stated he would give me a one tine courtesy and only charge $Now days later, there has been no refund of the $or the $I have no money to live on and AMEX can not dispute charges until it CLEARS their system
Dear Sir/Madam: I have purchased some airline tickets from my Spouse to go visit our GodDaughter for her graduation in June My Wife had a medical condition that prohibited her from flyingI contacted Justfly to advise them of the situation and see what could be doneI paid $for the flightsThey suggested cancelling the flights and they would hold a credit that could be used on a future flightThey also mentioned filing a claim with the travel insurance that I had additionally purchasedAt NO time did they mention the expiration of flight creditI spoke to an agent at Justfly on Aug inquiring about the credit availableTo my surprise they advised that any credit expired after one yearI very patiently explained they NO ONE at their organization explained that to meI work hard for my $ and $is ALOT of moneyI asked for whatever credit/refund amount I was entitled to be resortedThe agent I spoke to was unable to assist, at which point I asked for a
I booked and received a confirmation email from justfly*** for an important trip from DC to VancouverI received a confirmation email with a number and an itineraryWhen I called United Airlines to reserve a special seat due to a disabily they informed me that I was not booked on the flightI called justfly back to enquire and they told me that "they did not hear back from United on the day of booking" so my booking was cancelledI WAS NOT INFORMED OF THISI WOULD HAVE TURNED UP AT THE AIRPORT TO FIND NO BOOKING IN SPITE OF CONFIRMATIONJustfly then rerouted me and CHARGED ME AN ADDITIONAL FEE WHICH I HAD TO PAY AS I WAS DESPERATE TO MAKE MY APPOINTMENTI Have tried to call them to resolve this issue many times and their service keeps me on hold for hours when I ask for a supervisorI WANT OTHER PEOPEL TO AVOID HAVING THIS PROBLEM
Reservation/ booking # is ***First of all when I went to the website and input my travel information this website wuote me an average price of 1,person this was based on adults and childWhen I selected the specific times I wanted and went to input passengers information and pay this system stated that I had to pay 1,personI called the *** to speak with a rep and while I was explaining to her what happen she stated that she cannot do anything and that I have to pay the Per personI then gave her all my information and when she went to book it the computer told her the price was $average Per personIn the space of minutes these prices jumpedThis website is crooked it is suppose to stay at the price you selected unles you refresh the page or exit and come back on but I did not do that and it jumpedWhen I went back on line to but the tickets online I chose the segments totaling however when I confirmed and paid again the pr
I booked a ticket with justfly*** Near the bottom of the page, there is a blurb that states it is free to cancel within hours of bookingI tried to cancel my flight hours after I booked itI received an error message from justfly*** that I was not able to cancel due to restrictions from the airline...even though justfly*** said it was free to cancel within hoursI tried to use the "contact us" page but when I clicked on the "cancel my booking" topic, it was blankI tried again to use the contact us feature but it does not give you the option to email or chat onlineWhen I called, I was on hold for over an hourI called frontier to try to cancel my flight with them but it was a $cancellation fee...the ticket was only $to begin with!! How can they charge a cancellation fee almost equal to the value of the ticket but not mention that on the booking page??
I booked a flight for my boyfriend and when we got to the airport, they wouldn't let him board due to we broke downI then proceeded to call Justfly to reschedule his flight and they wanted to charge me to transfer the flightThey then proceeded to tell me that I would have to get a new flight but they couldn't help me with that and I would have to call backI then tried to book a new flight on their website and it wouldn't let me book it due to he already had a flight in processI then booked him a flight with another companyI then called today for a refund and they are charging me for cancelling and for a processing fee, in which I purchased the additional insurance specifically for this reasonThere is nothing in the cancellation policy stating about any accrued charges for processing feesThis travel agency is horrible and they are all off shore
my girlfriend and I purchased flights in August to fly from Vancouver to NicaraguaWe purchased the same flights but on different bookings within minutes of eachotherAs time passed and not ot our knowledge our flights were changed and we ended up on different flightswe finally discovered the discrepancy a week ago and have been trying to resolve the issue with Justfly and AeromexicoJust fly agreed to refund the funds for the trip, and my girlfriend paid their $cancelationshe then went to rebook onto the same flights as I am on but now they say they will not apply the credit only at an elevated price from what is advertisedHow am I having to constantly pay more money when they changed my flights which we were initially booked on the same flight? Just fly has given us different information every time we callOne representative said yes we can use the credit and then the next says no we cant unless on an elevated price even from what aeromexico is offeringWe asked f
I reserved an international flight for a friend of mine through JustFlyA month later, she received an email from them telling her to call immediatelyShe did and was informed that her flight information had changed, she would be flying a different airline at different times than the original bookingBeing a novice traveler, she agreed to the changeJustfly said she would be receiving a new e-ticket in to hoursShe did not and called again, only to be told the same thingFour days later, just a week before her departure date, when she had still received no e-ticket, she called meI called JustFly and was told an e-ticket would be issue in to hours, or days before her departure dateI tried to cancel the flight and get a full refund as their website indicated could be doneThe customer service rep said she could not cancel without my friend's authorityI told my friend, she called and was told her flight had been cancelledI purchased a replacement ticket dire
Justfly*** advertises "extended cancellation policy" but does not mention that it is at an ADDITIONAL costThey also advertise that you can cancel a flight within hours but do not mention an ADDITIONAL cancellation feeThey also advertise a flight price then charged my credit card a different price than I agreed toWhen I called to inquire about the policy and asked several questions the customer service agent told me they had to disconnect the call because I requested to speak to someone else
I recently booked a trip w/ JustFly to Asia which I recently returnedSince it was a hour flight I decided to pay an additional fee for my business seat assignmentI received an email confirmation ticket indicating the extra fees were charged and confirmed my designated seatHowever upon arriving at the airport I was told their system had no assigned seats under my reservation despite the fact that I had proof that I paid extra for my business seat assignment!
Shortly after arriving home I called Justfly to request a refund on the seat assignment, which is a reasonable request since this service was never fulfilledThey refused to give to me the refund and were extremely rude, refusing to apologize or acknowledge their mistakeInstead they proceeded to put the blame on me for not contacting them on the day of my flight
In addition to putting the blame on me, the staff advised that the fee I paid was not a guarantee that my seats would be reserved and instead it was just a “service”
They did not advertise anywhere that paying extra for an assigned seat means you won’t be guaranteed an assigned seatThat makes no senseWhat’s the point in paying extra then?! This is just a way for them to trick people into paying more
Never booking with JustFly again, rude customer service and they will find ways to rip you off
Here is a copy of the letter I sent to Justfly after a lot of calls speaking with some VERY, VERY rude customer service representatives with very strong unintelligible accentsI remained patient with each of them knowing no help would be gained if I lost my patienceThe first gentleman I called after "cancelling" My tickets online was the most rude customer service rep I have ever spoken with; even yelling at me on the phoneI called immediately after pressing the ticket cancelation button which took me to a page that told me that I was canelling my tickets for $and that I would not be getting a refund of my ticket purchase ( as stated on the first page), but would be able to buy more tickets in the futureI explained to him that I thought I was being charged $to cancel, but would be getting a refund of the ticket purchaseSO I was trying to explain to him that this was deceiving, and I wanted at the very least my money backAfter many long long calls they told me to send
My name is Jerusalem***, booking Number:***My sister Nigist*** and I were flying together on 1/5/from Seattle to Washington, DC with a final destination of Addis ababa, Ethiopia booked on Justly.comUnfortunately, United would not let me board to my final destination (Addis Ababa, Ethiopia)due to name error on the ticketI hold an Ethiopian passport which has my full Ethiopian name including a surname.(grandfather’s name) However, my legal name is Jerusalem *** as WA state ID, social security as well as my residence card issued by US Immigration.United airlines agent demanded I call the booking agent ( justly) to get surname addedI immediately called justly, their automated service clearly said to log in to their website to change the name if the airline requestsHowever when I logged in to their website, it said that it is not in service and to call customer serviceAfter waiting on hold for more than an hour nervously and extremely worried they were
I purchased tickets through justfly***The day after, I received emails stating that my reservations were canceledI called justfly customer service and they claimed I would not be charged for the flightsWell, its been days and the charges are still on my credit card (not pending)I called again and they stated that they have no charges through their systemI called separate time after that and they finally told me to send a billing and flight information to ***I sent the the information but I still haven't received any feedback or calls
The website States of a full refund within a 24hrPeriodI canceled in 10hrsAnd was charged a fee for itSo in all I was charged for the ticket and the canceling fee
I made a flight reservation with *** for people in the travel party One last name was incorrectI've since made or more calls, and wasted 8+ hours trying to get a last name corrected in my travel partyI'm flying to ChinaThe airline is China EasternJustFly, via China Eastern, is requiring a Chinese bank credit card to make the name changeI bought the tickets using a Bank of America (USA) credit cardJustFly is a travel agency that is not helping to resolve this matter How am I supposed to get my hands on a Chinese bank credit card in order to make a name change??? I would like to 1) submit a complaint2) submit some sort of transaction where I can possibly get JustFly to have some ownership in the resolution of this problemI'm happy paying the $charge to get the name change ($is what China Eastern charges, but in Chinese currency) Don't use this travel agent It's not worth the $$ you may save using them
Hidden fees with cancelling and changing flightsNo partial refunds availableThey are very dishonest about their cancellation policy
I WANT THIS COMPANY TO BE REVIEWED AND INSPECTED1- I WANT MY MONEY BACK AND REFUNDED FOR 2- ADVSERTISEMENT ON FRAUDULENT INSURANCE NEEDS TO BE INSPECTED AND REALLY TRACKED..." IS THIS EVEN A REAL BUSINESS? THEY ARE CALUCALTED AND PRECISE ON HOW TO MAKE A CUSTOMER FEEL AS IF THEY CAN TRUST AN INSURANCE COMPANY TO SAVE ANY ISSUES FOR A TRIP - INSTEAD ALL THEY DO IS COLLECT $FROM EVERY PERSON THAT PURCHASES TICKETS THROUGH THEM AND WHEN NEEDED TO GET HELP FIX OR MAKE A SOLUTION FOR A FLIGHT ISSUE, THERES NOTHING THAT CAN BE DONE
I booked ticket to go to Peru Lima using justfly.com on 12/15/to travel on June 28th, going from Orlando to Lima, Peru on business class for passengersAfter booking the ticket, the date and everything was fineHowever, as I was reviewing the dates I found out on March 1st that the airline changed my flight to June 27thI could not fly out June 27th so I called Justfly immediately and asked about this changethey confirmed that this was an airline initiated changeI told them I will not be able to take this flight and I asked them to cancel the ticket and issue refundThey told me they will contact the airline (AeroMexico) and do this and get the refund started within hoursHowever, since March 1st, I have been calling them every few days and they tell me that the air line did not respond to themI asked them several times what would be their next step if the airline does not respond and they keep repeating "we will send them another email"They are telling me t
Justfly*** has refused to pay a refund they owe me from over a year and a half ago for a trip I booked that I had to cancelThey charged me for a refund, confirmed the refund in writingI have called them nearly a dozen times in the last year and a half and each time they have a new excuse or someone else to blame or reason to delay delivery of the refund and now they are simply hanging up on me when I call