I purchased flights to and from Germany that we completed on May 7, We did not check our bags flying out, but on return we checked two bags, and per Justfly's booking confirmation we were allotted first checked bag free for each ticketWell *** air stated that our ticket was purchased as Economy light, so we had to pay Euros($105) per bag in order to board and the *** Air agent would not accept what was stated on our Justfly receiptJustfly states that this ticket was booked as Economy and that *** air is incorrect in their definitionIn dealing with both *** air and Justfly, no one will work to resolve the claim stating their company is not accountable for the errorTrying to deal with *** air is one of the worst experiences, let alone having Justfly work to resolve the issue or escalate itWarning anyone looking to book travel with these companies, I wish you all the luck!
I booked a ticket with Justfly that it turns out was unflyableWhen my son tried to check in he was told that he could not fly that itinerary without a visa, and advised to call the booking agent, in this case JustflyHe was advised by Justfly that his only option was to cancel the ticket and pressured into agreeing in order to rebook another ticketThe ticket was booked and paid for by me, and I was never called or consulted in the choice to cancel the ticketThey are now charging me $cancellation fee, and China East Airlines is also charging another $cancellation fee for a cancellation I did not authorizeI have called Justfly times and have been told there is nothing they can do because I cancelled the ticketWhich I did notI am being charged for a cancellation I did not makeJustfly is a shameful scamDO NOT EVERY BUY A TICKET FROM THEM OR LET ANYONE YOU KNOW BUY A TICKET FROM THEM
Negativetravelers beware this company is rude and not helpfulI booked a trip happy to save moneyMy flight times were changed times and with a different airline (southwest to delta) now I have to arrange for transportation, because im delayed hours from my group AND I have to pay to check in my luggage I tried calling multiple times, Each agent has read me their we cant do anything for you policy and they hang upWill NEVER use justfly againDo not recommend!!
I booked international flight tickets while seeing online that I could cancel within 24-hourWhen I cancelled the tickets within an hour, they wanted to charge $per personThis fee is not specified in the website with the 24-hour cancellation messageAfter negotiation, they still charged $per person to cancelBe aware, even their fare seems lower, their other fee is higher and the total amount is higher than other agencies
Purchased a round trip ticket from Orlando to Minsk BelarusCalled and booked directly with Justfly*** agent via phoneAfter booking flight, agent noted I would receive itinerary within hrsAfter not receiving iterinary after days, I called to find out what happenedNew agent verified email address which was incorrectThis after the original agent and I repeated and confirmed my email address at least timesNew agent sent iterinaryAfter reviewing iterinary, I noticed that the last leg of my return flight from Minsk was not the same flight the agent quoted me and that I had booked (was sold a flight from Washington DC at 5:pm on June 26th and arriving in Orlando Florida at 8:pmInstead, my iterinary showed me leaving Washington DC at 10:pm and arriving the next day at 12:am)I called back and proceeded to spent hour and minutes waiting and discussing the mistake with yet another new agentInitially they said I would have to pay a bunch of fees (over $
This is both an advertising and a return issueLast night I purchased a "round trip" flight from Dallas, Texas to Zurich Switzerland for passengers that cost just under $1,I forwarded the information to my travel partner who noticed that the tickets were not in fact round trip and that the returning flight was to Newark, NJI called the company to see what could be done to get us home rather than stuck in NJ because I'd been advertised a "round trip" but had no way home with the tickets they'd sold meThey simply offered a refund (because I'd also gotten cancellation and travel insurance) however they would not refund me the full amount and kept the amount for insurance even though the issue was with their advertisingThey then told me that it could take up to two weeks for me to get my money back, however one manager advised me that he could give me an authorization code to expedite the refund but transferred me to sales before he gave me anything elseI am currently still
NEVER USE THIS PLACE! THEY ARE AWFUL! THEY WON'T GIVE YOUR MONEY BACK WHEN THEY CHANGE THE FLIGHTS ON YOU! YOU ARE STUCK TRYING TO GET IT BACK ON
YOUR OWN! WHAT A NIGHTMARE, INSTEAD OF A HAPPY DESTINATION WEDDING!
I booked flights to Australia through justfly and decided I wanted to shorten my trip (no pressing reason, just decided it was too long)On April I attempted to make changes to my flights to and from Australia online with justflyI attempted two separate times with different flight changesThe first time the charge was represented to be about $to change departing and return flights for two passengersI was okay with that, and attempted to complete it but got an error message about not being able to be completed onlineI tried one more time to make sure it wasn't an issue with the flights, this time with a different flightThe charge was that time represented to be about $I also tried to complete that transaction but got the error message about having to callI then called customer service and was told that it would be best to cancel my flights because then I would just get charged $per ticket ($total)He specifically indicated that it would be cheaper to can
I booked flights for my wife and IJustfly changed our flight itinerary which made us arrive a out destination too lateThey refused to egt us an earlierflight or cancel our reservations without charging fees which when combined were more than the original airfareThey try to trap you with their feesI spent hours on hold waiting to speak with a supervisorI booked months in advance, they change the booking without telling me and blame it on the airlineAfter a few hours a supervisor was able to get the airline to offer us an earlier flight; what should have been an easy customer service transaction was like pulling teeth
Used this website to book a flightUpon review of my email receipt I noticed a fee for seat assignmentsHowever I had to go to the airline website in order to pick the seats I wantedI contacted justfl*** twice in order to get a refundI had to be very insistant with the representative in order to get the refundI was told that it was just an "extra" & nonrefundable feeI told her that I would not pay this "extra" fee for a service they did not provideShe eventually told me she would refund the fee as a courtesy Hopefully they follow thru or I will be contacting them againI would strongly advise against using this website
I have booked a flight with JustFly for about $There website was very misleading when it comes to cancel the flightIt was shown to me that my total flight cost was $539, cancellation fee is $300, and then an amount of around $in parenthesis, so I assumed that that will be my travel creditBut no, they charged me another $and gave me $travel credit that I can use for later for only the same flight destinations that I have booked beforeWhat's more rip off is that when you search for booking another flight with your travel credit on their website, the prices are at least $200/person more than the prices on different website or the airline websiteI have called them to undo my cancellation after I saw that I was charged $and was not deducted from my travel credit, which happened only 15mins ago, and they can't undo itThey also can't give me $travel credit, they have to charge an additional $to get me $travel creditI asked why and they cannot answe
After entering all my family's full names and birthdates, along with my credit card information to book a flight, when I clicked to "confirm," the price suddenly jumped $PER PASSENGER, which represented a 76% increase over the quoted price! This is completely advertising and unacceptable for any business! I now have serious concerns about my information being out there!
difference in the quote price as opposed to what I was actually chargedI purchase a ticket for $ US, and I was billed $ USWhen I tried to stop the purchase they block me computer, and I was unable to go back
I booked a flight from JustFly*** in January for a flight in JuneFlight dates were changed several times by Dynamic AirlinesI've requested a refund in January and was told funds will be refunded into my accountAfter several calls to Dynamic and Justfly I was told Dynamic returned funds to Justfly to refund my accountIts now August and I still don't have the funds refunded to my accountThis company should no longer be allowed to do business
JustFly.com showed me a low price for airfare but when I select the flights the price goes up considerablyThe pricing is so dynamic (i.eprices change by the second) that users are forced to hurry through their booking to get the price they saw listedI completed my booking and realized the website bait and switched my flight itinerary with one that is later in the day and that is not acceptableI called to get a resolution and was told I had to cancel my flight itinerary for $per person for a total of $for two peopleJustFly uses deceptive business practices to lure customers in using low prices and then charges a higher price blaming the dynamic pricing system of the airlinesThe website also switches around physical the orders of the fares displayed so that the first listing jumps down to the second listing and so forth thus tricking the customer into picking a different itinerary than expectedThe fare was booked less than minutes ago and when I called to ask abou
I purchased plane tickets on 5/5/totaling $for an international tripIn September I recieved notification that there was a change to the interaryI contacted justfly*** several times to find out the change only to be placed on hold for hours, to finally speak to several people to be told I would get a call backI contacted them on at least occassions to be told that a leg of our flight was cancelled by the airlineI never recieved call backs or emails as I was told I wouldI looked at the airline's website to find out that was untrueI needed to rebook both flights which ended up costing me an additional $in addition to what I already spentIn addition, I purchased trip insurance through them which covered nothing when I contacted them regarding what I was told were cancelled flightsI ended up rebooking flights on 10/13/through a different company and at a higher price than I paid in May
Justfly*** did not clearly articulate that they charge a $change fee when I booked the flight over the phoneAt no time during the call did the agent tell me that they charge an administrative change fee of $on top of any airline change feesI have a recording of the call where the agent just states "change fees apply." Most prudent individuals would believe that *AIRLINE* change fees applyNot travel agent
Poor customer service and misleading purchase informationI booked a flight that I was even certain to select “extended cancellation” due to the off chance that I would need to fly elsewhereI ended up not needing the ticket and called to ensure I could get a refund and was told that I was not eligible due to being ourside the hour windowI asked what the extended cancellation was that I paid extra for and was told that was only for hours after purchaseI was confused sinde that seemed to be the STANDARD cancellation policy and asked to speak to a manager and was placed on hold for a long period of timeThe manager advises me the same thingI ask if I will get some sort of a voucher to be able to use that credit at least and was told that I can only use my credit for travel from the same airport to the same destinationThis is rather insane to me! This ticket was going to be for a quick trip from somewhre I was being sent for work AND I may never be there again? Why can’t
My experience with this company was completely awful from start until finishFirst their site says you can make any changes for free within hours I tried to make a change within minutes and was told I could not and if I did I would have to pay a fee of one hundred plus dollars when I mentioned what their policy says online the manager told me it was Nothing he could doThe day before my flight my flight time changed (which I’m aware happens sometimes) when I called just fly to explain to them I was flying with my younger brother & we could not be separated they told me “well we sent you an email it’s your responsibility to to call us if you’re not happy with the change” no customers service just rude and nasty I spoke with an individual by the name of *** when I asked to speak with her manager she told me “they’re just going to tell you the same thing” she then told me it’ll be a moment before I speak with a manager following by putting me on hold for about three minutesShe then got back on the line and said no supervisor would be available for as they were all “busy on other important calls” I told her I didn’t mind waitingShe placed me on hold for one minute and then hung up the phoneNo one from the company called me back about my complaintI warn all don’t use their site Lucky for me I was able to contact the airline and explain to them what happened and a nice gentleman fixed my flight for meThe deals were much better going through the airline also when I found out after making a purchaseLesson learned This experience is from November
Originally I had arranged my trip to Turkey for the dates December 24, through January 2nd, (round trip) (JustFly***)However, my mother unexpectedly passed away on 12-21-2016)Therefore, I had to change my reservation urgently to December 22nd (departure date) in order to attend the funeralI talked the JustFlyrepresentative if the penalty fee of $could be waived because of death of immediate family member and I was told that I should send an email to JustFly with the death certificate upon completion of my tripI emailed the certificate as I was told upon completion of my tripI never heard anything since then
I purchased flights to and from Germany that we completed on May 7, We did not check our bags flying out, but on return we checked two bags, and per Justfly's booking confirmation we were allotted first checked bag free for each ticketWell *** air stated that our ticket was purchased as Economy light, so we had to pay Euros($105) per bag in order to board and the *** Air agent would not accept what was stated on our Justfly receiptJustfly states that this ticket was booked as Economy and that *** air is incorrect in their definitionIn dealing with both *** air and Justfly, no one will work to resolve the claim stating their company is not accountable for the errorTrying to deal with *** air is one of the worst experiences, let alone having Justfly work to resolve the issue or escalate itWarning anyone looking to book travel with these companies, I wish you all the luck!
I booked a ticket with Justfly that it turns out was unflyableWhen my son tried to check in he was told that he could not fly that itinerary without a visa, and advised to call the booking agent, in this case JustflyHe was advised by Justfly that his only option was to cancel the ticket and pressured into agreeing in order to rebook another ticketThe ticket was booked and paid for by me, and I was never called or consulted in the choice to cancel the ticketThey are now charging me $cancellation fee, and China East Airlines is also charging another $cancellation fee for a cancellation I did not authorizeI have called Justfly times and have been told there is nothing they can do because I cancelled the ticketWhich I did notI am being charged for a cancellation I did not makeJustfly is a shameful scamDO NOT EVERY BUY A TICKET FROM THEM OR LET ANYONE YOU KNOW BUY A TICKET FROM THEM
Negativetravelers beware this company is rude and not helpfulI booked a trip happy to save moneyMy flight times were changed times and with a different airline (southwest to delta) now I have to arrange for transportation, because im delayed hours from my group AND I have to pay to check in my luggage I tried calling multiple times, Each agent has read me their we cant do anything for you policy and they hang upWill NEVER use justfly againDo not recommend!!
I booked international flight tickets while seeing online that I could cancel within 24-hourWhen I cancelled the tickets within an hour, they wanted to charge $per personThis fee is not specified in the website with the 24-hour cancellation messageAfter negotiation, they still charged $per person to cancelBe aware, even their fare seems lower, their other fee is higher and the total amount is higher than other agencies
Purchased a round trip ticket from Orlando to Minsk BelarusCalled and booked directly with Justfly*** agent via phoneAfter booking flight, agent noted I would receive itinerary within hrsAfter not receiving iterinary after days, I called to find out what happenedNew agent verified email address which was incorrectThis after the original agent and I repeated and confirmed my email address at least timesNew agent sent iterinaryAfter reviewing iterinary, I noticed that the last leg of my return flight from Minsk was not the same flight the agent quoted me and that I had booked (was sold a flight from Washington DC at 5:pm on June 26th and arriving in Orlando Florida at 8:pmInstead, my iterinary showed me leaving Washington DC at 10:pm and arriving the next day at 12:am)I called back and proceeded to spent hour and minutes waiting and discussing the mistake with yet another new agentInitially they said I would have to pay a bunch of fees (over $
This is both an advertising and a return issueLast night I purchased a "round trip" flight from Dallas, Texas to Zurich Switzerland for passengers that cost just under $1,I forwarded the information to my travel partner who noticed that the tickets were not in fact round trip and that the returning flight was to Newark, NJI called the company to see what could be done to get us home rather than stuck in NJ because I'd been advertised a "round trip" but had no way home with the tickets they'd sold meThey simply offered a refund (because I'd also gotten cancellation and travel insurance) however they would not refund me the full amount and kept the amount for insurance even though the issue was with their advertisingThey then told me that it could take up to two weeks for me to get my money back, however one manager advised me that he could give me an authorization code to expedite the refund but transferred me to sales before he gave me anything elseI am currently still
NEVER USE THIS PLACE! THEY ARE AWFUL! THEY WON'T GIVE YOUR MONEY BACK WHEN THEY CHANGE THE FLIGHTS ON YOU! YOU ARE STUCK TRYING TO GET IT BACK ON
YOUR OWN! WHAT A NIGHTMARE, INSTEAD OF A HAPPY DESTINATION WEDDING!
I booked flights to Australia through justfly and decided I wanted to shorten my trip (no pressing reason, just decided it was too long)On April I attempted to make changes to my flights to and from Australia online with justflyI attempted two separate times with different flight changesThe first time the charge was represented to be about $to change departing and return flights for two passengersI was okay with that, and attempted to complete it but got an error message about not being able to be completed onlineI tried one more time to make sure it wasn't an issue with the flights, this time with a different flightThe charge was that time represented to be about $I also tried to complete that transaction but got the error message about having to callI then called customer service and was told that it would be best to cancel my flights because then I would just get charged $per ticket ($total)He specifically indicated that it would be cheaper to can
I booked flights for my wife and IJustfly changed our flight itinerary which made us arrive a out destination too lateThey refused to egt us an earlierflight or cancel our reservations without charging fees which when combined were more than the original airfareThey try to trap you with their feesI spent hours on hold waiting to speak with a supervisorI booked months in advance, they change the booking without telling me and blame it on the airlineAfter a few hours a supervisor was able to get the airline to offer us an earlier flight; what should have been an easy customer service transaction was like pulling teeth
Used this website to book a flightUpon review of my email receipt I noticed a fee for seat assignmentsHowever I had to go to the airline website in order to pick the seats I wantedI contacted justfl*** twice in order to get a refundI had to be very insistant with the representative in order to get the refundI was told that it was just an "extra" & nonrefundable feeI told her that I would not pay this "extra" fee for a service they did not provideShe eventually told me she would refund the fee as a courtesy Hopefully they follow thru or I will be contacting them againI would strongly advise against using this website
I have booked a flight with JustFly for about $There website was very misleading when it comes to cancel the flightIt was shown to me that my total flight cost was $539, cancellation fee is $300, and then an amount of around $in parenthesis, so I assumed that that will be my travel creditBut no, they charged me another $and gave me $travel credit that I can use for later for only the same flight destinations that I have booked beforeWhat's more rip off is that when you search for booking another flight with your travel credit on their website, the prices are at least $200/person more than the prices on different website or the airline websiteI have called them to undo my cancellation after I saw that I was charged $and was not deducted from my travel credit, which happened only 15mins ago, and they can't undo itThey also can't give me $travel credit, they have to charge an additional $to get me $travel creditI asked why and they cannot answe
After entering all my family's full names and birthdates, along with my credit card information to book a flight, when I clicked to "confirm," the price suddenly jumped $PER PASSENGER, which represented a 76% increase over the quoted price! This is completely advertising and unacceptable for any business! I now have serious concerns about my information being out there!
difference in the quote price as opposed to what I was actually chargedI purchase a ticket for $ US, and I was billed $ USWhen I tried to stop the purchase they block me computer, and I was unable to go back
I booked a flight from JustFly*** in January for a flight in JuneFlight dates were changed several times by Dynamic AirlinesI've requested a refund in January and was told funds will be refunded into my accountAfter several calls to Dynamic and Justfly I was told Dynamic returned funds to Justfly to refund my accountIts now August and I still don't have the funds refunded to my accountThis company should no longer be allowed to do business
JustFly.com showed me a low price for airfare but when I select the flights the price goes up considerablyThe pricing is so dynamic (i.eprices change by the second) that users are forced to hurry through their booking to get the price they saw listedI completed my booking and realized the website bait and switched my flight itinerary with one that is later in the day and that is not acceptableI called to get a resolution and was told I had to cancel my flight itinerary for $per person for a total of $for two peopleJustFly uses deceptive business practices to lure customers in using low prices and then charges a higher price blaming the dynamic pricing system of the airlinesThe website also switches around physical the orders of the fares displayed so that the first listing jumps down to the second listing and so forth thus tricking the customer into picking a different itinerary than expectedThe fare was booked less than minutes ago and when I called to ask abou
I purchased plane tickets on 5/5/totaling $for an international tripIn September I recieved notification that there was a change to the interaryI contacted justfly*** several times to find out the change only to be placed on hold for hours, to finally speak to several people to be told I would get a call backI contacted them on at least occassions to be told that a leg of our flight was cancelled by the airlineI never recieved call backs or emails as I was told I wouldI looked at the airline's website to find out that was untrueI needed to rebook both flights which ended up costing me an additional $in addition to what I already spentIn addition, I purchased trip insurance through them which covered nothing when I contacted them regarding what I was told were cancelled flightsI ended up rebooking flights on 10/13/through a different company and at a higher price than I paid in May
Justfly*** did not clearly articulate that they charge a $change fee when I booked the flight over the phoneAt no time during the call did the agent tell me that they charge an administrative change fee of $on top of any airline change feesI have a recording of the call where the agent just states "change fees apply." Most prudent individuals would believe that *AIRLINE* change fees applyNot travel agent
Poor customer service and misleading purchase informationI booked a flight that I was even certain to select “extended cancellation” due to the off chance that I would need to fly elsewhereI ended up not needing the ticket and called to ensure I could get a refund and was told that I was not eligible due to being ourside the hour windowI asked what the extended cancellation was that I paid extra for and was told that was only for hours after purchaseI was confused sinde that seemed to be the STANDARD cancellation policy and asked to speak to a manager and was placed on hold for a long period of timeThe manager advises me the same thingI ask if I will get some sort of a voucher to be able to use that credit at least and was told that I can only use my credit for travel from the same airport to the same destinationThis is rather insane to me! This ticket was going to be for a quick trip from somewhre I was being sent for work AND I may never be there again? Why can’t
My experience with this company was completely awful from start until finishFirst their site says you can make any changes for free within hours I tried to make a change within minutes and was told I could not and if I did I would have to pay a fee of one hundred plus dollars when I mentioned what their policy says online the manager told me it was Nothing he could doThe day before my flight my flight time changed (which I’m aware happens sometimes) when I called just fly to explain to them I was flying with my younger brother & we could not be separated they told me “well we sent you an email it’s your responsibility to to call us if you’re not happy with the change” no customers service just rude and nasty I spoke with an individual by the name of *** when I asked to speak with her manager she told me “they’re just going to tell you the same thing” she then told me it’ll be a moment before I speak with a manager following by putting me on hold for about three minutesShe then got back on the line and said no supervisor would be available for as they were all “busy on other important calls” I told her I didn’t mind waitingShe placed me on hold for one minute and then hung up the phoneNo one from the company called me back about my complaintI warn all don’t use their site Lucky for me I was able to contact the airline and explain to them what happened and a nice gentleman fixed my flight for meThe deals were much better going through the airline also when I found out after making a purchaseLesson learned This experience is from November
Originally I had arranged my trip to Turkey for the dates December 24, through January 2nd, (round trip) (JustFly***)However, my mother unexpectedly passed away on 12-21-2016)Therefore, I had to change my reservation urgently to December 22nd (departure date) in order to attend the funeralI talked the JustFlyrepresentative if the penalty fee of $could be waived because of death of immediate family member and I was told that I should send an email to JustFly with the death certificate upon completion of my tripI emailed the certificate as I was told upon completion of my tripI never heard anything since then