I reached out to the booking agency because my passport and plane ticket name did not match since I bought the ticket under my married nameAs soon as I found out I could not change the name on my passport, I called Just Fly to do just a change of name to my maiden last nameThe first time I called, I was informed by the customer service employee that the agency would have no trouble doing this since it was for the same personI said I would call back to do the change because I had arrived at workWhen I called to do the name change, the employee said .I was not allowed to change the last name if it was more than two lettersI let the employee know I had already been told this change was not a problem but he stated there was no note on my account to do this change and I could not do the name changeThe employee then advised me not to cancel my reservation because it would be more costly and recommended I buy a completely new ticket, warning me I would most likely not find availab
I booked a flight to the Bahamas for myself and a few family membersThe cost of the flight tickets was just under $1,- this included Insurance that I had purchased for each passenger just in case we need to cancel the flightsAnyhow, I got injured in an accident and suffered a broken pelvic (in two places)Can't walkThere is no way I can stay at a cottage with stairs - so I called to cancel the flightIt turns out that they charged $for cancelling the flights and advised me that there is NO GUARANTEE that the insurance claim will pay back the cost of the flight ticketsI didn't want to pay the $cancellation fee, but I was told that I could not FILE A CLAIM unless the flights were cancelled at $Plus it was AGAIN emphasized that the insurance company may not reimburse me for the flight ticketsSo altogether I may be out $2,This is unbelievable $more than if I just had kept the flights and not gone
I had a very bad experience with this company JUSTFLY.*** , they lied to me about on bags on an international flight, saying I get bags per travelerI found out it wasn't true, I called them they gave me the runaround for minuets, saying we provided you the info as it appears on their screen at that time, that is completely not true, they know international travelers cares a lot about bagsthen I asked for an email and a name of a person in charge, she refused to do that saying she was not allowed to do thatNOT ALLOWED to speak a person in charge gives a way, they don't care about you once they take your money
I would never recommend this agent to anyoneMy wife was flying to India with my years old from LA to AMD via Abu Dhabi - delhiHer flight del to amd got cancelled and jet airways added hours in lay overWe contacted jet and etihad..both were ready to give direct flight from Abu dabhi to amdBut my agent supposed to call and make that changeI contacted justfly and they kept telling me to wait few more hours for confirmation that they requested from etihadMy wife had flight in hours and they told me to wait more hours where I lost itI talked to supervisor and he said he will personally look into itAs expected I never received a callI called again after hours and they said justfly do not offer iternary changes.really? I called them almost times and repeated same thing over n over againJust mental harassmentI won't do any business in future with themMy confirmation number is *** in case they want to contact me
My husband I were booking a flight to Ohio on justfly when we clicked reserve it told us the flight had changed in price and to search againWe did and booked our flight only to see the return flight had been changed from arriving in New York to NewarkWe called within minutes of booking, and my husband spoke to a representative who told us no modifications could be made only cancellation which would cost us $250/per personMy husband asked to speak to a supervisor because this was not our error but of their website and after being put on old for minutes we were disconnectedMy husband called back and explained the disconnected line and was now told that instead of a $fee we would be charged $per person and he said he would discuss with me and call them backWe both agreed something was fishy about this website and called back to cancel and were told it would take upto 6-weeks to reflect on our credit card statementRecently, my husband called his credit card to fin
On November 15, 2016, I booked round-trip tickets to Seoul through JustFly on AirChina for April 3-Everything seemed okayI quickly received the booking confirmation with itinerary and reservation number and my credit card was chargedOn February 12th, I received an email from JustFly saying the airline had made changes to my itinerary and I should call immediatelyI looked up my itinerary online and found that it now had me flying on two different flights at onceObviously there was something wrongSo I called JustFly that afternoonThe man I first talked to explained that AirChina had cancelled some flights and I needed to book new flights to change itI was fine with this, as long as I still got to Korea and back homeExcept he couldn’t find any flights to get me homeHe could get me to New York, but that was all (I was flying out of Ohio)He kept insisting I take that flight, but I didn’t want to have to pay for a separate flight to get back to Ohio, and be cheated ou
I bought tickets with Just Fly from Miami to Cuzco, Peru, one for myself and my friend Alina BonnJustFly booked us on Aviaca to get to Lima, and then on Peruvian airlines to get to CuzcoJuly - returning July We got there fineOne the return date, the Peruvian flight was 1/hours late taking offThey couldn't land in the Cuzco airport to board usTherefore, we missed the connection in Lima for AviancaPeruvian airlines and Avianca said we had to go back through JUSTFLY, that they couldn't help usWe contacted JUSTFLY from Lima, and they said they would get back to us in 24-hoursWe had to buy outright another ticket from Avianca so we could get back to MiamiIt cost $ticket/$totalI have called JustFly every day for the last days trying to get reimbursement - and they keep saying they have a call-out agent working on it - but we keep getting the same story and no one helps usI have talked to an Ece and a manager StellaThey said we should g
I purchased airline tickets and purchased the extended cancellation benefit and when I went to cancel my reservation days later they told me that the benefit was not valid anymore because hours had passed from making the reservationThey explained that they could cancel the reservation with no money back and they would charge $per ticket for the cancellationThey also charged my account an additional $separately with no explanation
Purchased plane tickets from ***Had to cancel a flight from Palm Springs to Seattle for myself, my wife and our daughter as the date was incorrectThey said I would have to rebook a new flight and they would issue a credit for the flight that was cancelledSo now I have $in travel credit sitting in my accountWhen I went to use it, they told me I couldn't rebook a new flight with them, I would have to use the credit through DeltaI called Delta and they said they need the voucher number associated with the cancelled flightI called JustFly back to get the voucher number and they keep giving me the number to a flight not associated with the cancelled flightThen they tell me the credit is with DeltaI've called JustFly multiple times and been on hold somewhere around 10+ hours this week, only to keep getting hung up on by inept agents who keep reassuring me they will contact Delta and speak to them directly and to please hold...and then they keep hanging up on me
Justfly*** has refused to pay a refund they owe me from over a year and a half ago for a trip I booked that I had to cancelThey charged me for a refund, confirmed the refund in writingI have called them nearly a dozen times in the last year and a half and each time they have a new excuse or someone else to blame or reason to delay delivery of the refund and now they are simply hanging up on me when I call
Made reservations to go to Florida from boise idOrdered tickets through phone to just fly, they placed information wrongQuoted me a price of For round trip for two, charged for one ticket place us on separate airlines didn't send conformation only way I found out was from my bank when I called to find out why I was charged so much and why delta and united, and other charges from just fly where out of my account they kept putting me on hold, over and over about times, then requested manage and he basically called me a lier and said it would take to business days to refund monies,this is not fair in any way
An online purchase was made of a flight in error, on July 20, for July Since this was made in error I tried to find an online way to cancel the flight however this option was not working and would not allow me to cancel the flight and submit my requestSo I tried to call the customer service which I was on hold for over hours with the line being put on hold for this timeI tried all night to get a hold of someone to help me with the cancellation and did not get throughI tried all day and night on July 20th and then again on July Only getting as close as being put on hold with someone that said they can't help me with the cancellation and then putting me through to a supervisor that I never got through to as the line was cut off after about an hour on holdI have since then tried several times to call and speak with someone that could help me and with no help since the flight already left
On September 7th, 2017, I purchased flight tickets from justflyConfirmation # ***As advertised and upon completion of purchase, the first checked in bag and carbag was free of chargeWhen attempted to check on at airport each passenger was charged $per checked -in bag, regardless of showing proof of pruchase that clearly stated free of charge agreement from justflyOnce back from the trip I contacted justfly to attempt to hey refund for chargesTheir costumer service department has been extremely unhelpful and even after multiple contacts; now going on two months after at least contact attempts, and over hrs spent each attempt, I have yet received a refund for what clearly should not have been charged to begin withIt has been extremely frustrating dealing with such incompetence and it would be very appreciated to have this issue resolvedEach conversation has been recorded per justfly costumer service department, if that has any validity confirmation
I purchased an economy ticket for *** *** through *** ***Not until I checked into my flight was I made aware that it was actually an economy light ticket that included no checked baggageAfter contacting customer service and being placed on hold for minutes they told me that their website does not distinguish between economy and economy light tickets, all their tickets are labeled economy so you really have no idea what you are buyingThey do have a disclaimer about baggage fees and they are not responsible for themThey where very rudeThe cost of this to me was 1000$$ in baggage fees that I had no idea I would be charged because I purchased an economy ticket that included checked bag and I never would have purchased the ticket when flying with small children and needed to check baggageHey did send me an email that states I could have a carry on and personal item for freeI still did not understand that I could not check a bag because I knew with *** *** an ec
I booked tickets from Justfly*** website at 9:PM May 31, The flight is from JFK, New York to Taipei on 11/10/but it needs passenger to connect flights between PVG and SHA airport at ShanghaiChinaMy wife she is using a Chines passport so she will need a special permit to Taiwan if she will from leaving any airports in ChinaWe didn't realize that as we booked so I cancel the tickets within hours but the Justfly representative says that they will charge $cancellation fee for each ticket and other fee $31.9, total $According to the Department of Transportation’s consumer rule “Enhancing Airline Passenger Protections” customer should not be charged any fee if the cancellation is made within hrs of booking, as long as the booking is made days and earlier of departure dateI also call the manager regarding the issue, but he explains it is stated in their policies to charge customer "modification fee" for the cancellationI can't see all the fine prin
I'm writing today to share my experience with JustFl***Before I go into details, understand that my experience with their customer service agents was horrible, including the managerThis was my first, and will by my last time, booking through this third party siteEarly Nov2017, I booked a flight to Ausfor my mother After searching around, Justfly seem have a good decent priced airfareSo I decided to book through themUnfortunately, I made a mistake and did not look at the layover time (23hrs to be exact)on the returning flightAnd sadly, I didn't realized the mistake until mid-day of the following dayHowever, there was a 24hrs cancellation time frameSo as so as I got home I jumped online to do my cancellationAs I was going through the site, I saw that I could actually do a flight change, instead of cancellationBut the price to do so was $And the price to cancel, $ I was a bit puzzle and thought maybe I had misread or enter something incorrectlySo I called in, just to confirm if what I'm seeing online is correctI was a simple yes or no questionIf it was yes, I would just hit cancel and re-book another flight for my mother immediatelyBut what I thought to be a simple call, turns out to be a nightmareThe first agent that I encounter instead of answering my question, kept asking for my booking informationAnd instead of asking for all my infoat onceHe would asked me a few question, than placed me on HOLDIt took to holds for him to finally get down all my infoAfter a lengthy holding time with this agent he than come to tell me he doesn't have answer my question and have to transfer me to another agentBut what he did tell me was, "Don't worry ma'am, we can do itWe will take care of you." So he place me on hold, again! And transferred the callSecond agent finally answered, again requested for my booking info., than 'HOLD'Picked up and asked me two question, to why I'm calling, than 'HOLD'Picked up again, asked me a few more questions, (but never let me fully finished), than 'HOLD'Every couple of questions, I get put hold It's like they have know knowledge in there products and procedures, so they have to place you on hold to ask someone for the answerI was place on hold times from this second agent, it was now 35-into the call, and I was getting tired of these lengthy HOLD'sSo I told her no more holdsI asked my questions (completely) and told her I simply need to know if the price I see online was correct or not!? So I know to either cancel or just re-bookAnd she finally came to telling me yes, that the price is accurateBecause I was already on call with them, I asked her to help me cancel the flight and re-bookBut her response to me was shockingShe told me if I want to cancel (at that time), cancellation will cost me $(Woe What?!) Yes, I was very confused and asked her how did it go from $to $400? Her response, "Well ma'am you have exceeded your 24hrs time limit for cancellation!''I explained to her that I called in way within my time limit, and was seeking for a simple answer to my question, but due to numerous (not to mention lengthy) holds, I was placed on, it through me over my 24hrs time frameNon the less, I believe my time should of been honored since I did called in prior to the expiration of my timeBut she didn't careAll I get is, "There's nothing I can doYou had exceeded your timeIf want to change your booking it will cost you $350, and cancellation will cost you $What do you want to do?" So I got frustrated and asked to speak with a managerAgain another lengthy HOLD!!!
Manager came on, and I was surprised to receive such poor customer service from herI honestly don't understand how she became managerAs I tried to explain to her my situation, I realized she didn't seem to careHer first respond was, "My agent did not do anything wrong, she is right you have exceeded your time and there's nothing we can do!" I went on to explained her that I spoke to another agent prior to speaking to this current agent that transferred me to herInstead of looking into it, just did a quick response, "I don't have and record of that! So what would you like to do ma'am? Do want to cancel for $or change your booking for $350?"
Wow, I am speechlessI feel like I had just been robbed of my moneyI feel that they purposely placed you on this lengthy holds so you can exceed your time so that they can charge you a hefty price for making any change or cancellationSo my warning to everyoneYes they may have a slightly cheaper price than other third party sites out there, but they are no friendl***panyIt's either their agents are poor trained, and is completely incompetentOr they are trained to (how I see it), rob you of your moneyThey do not want to help you in any way and only quick to tell you, you need to pay more Sadly, I could not afford to make any changes to my mother's flight, and now she will be stuck at an airport for 23hrs due to the layoverIn most cases, if it was me or anyone who speak English well or had travel alot, it wouldn't be a problemBut my mother is do not speak English and is traveling for the first time by herselfI worked so hard to save enough money to send my mother on what should suppose to be joyful trip, now to turns out to be such a nightmareOnly because I couldn't get any help from the 'company' to adjust a simple mistakeSomething that could of been fix in no more than 5minstops
I booked a flight from Boston to Barcelona through JustFly*** on October I was charged the full amount on that date, matching the booking receipt and price I was quotedTwo months later, on December 22, I was charged an additional $I never received a receipt for this transactionI attempted to call customer service to figure out what this charge wasThey insisted I had logged onto their web site to chose seats on December 22, but I have not altered this reservation in any way since the original bookingThey were not helpful and did not refund the transactionAs this charge was not mentioned in our original contract, I believe it was charged erroneously
I recently went to the *** website to book a flight and ended up, without realizing it, booking the flight through Justfly*** According to the email I got from them, if I needed to change the flight, the change penalty would be a "minimum of $125." As it happens, I had a conflict at work and needed to change my ticketI called what I thought was *** (the airline I was booked on), but instead ended up talking with someone at JustFly*** Unfortunately, I couldn't understand him well at all because he had a strong accent, but the bottom line is that the ticket was non-refundable and non-changeable and the $minimum penalty was just fictionIf you have to change anything, you basically lose the entire ticketIn addition, I bought travel insurance through the Justfly***website and got a notice saying that I had purchased the insurance (I took a screenshot)I was supposed to get an email with more information, but that never arrived, so apparently I hadn't bought the insurance?? It seems like a scamThis is not a reputable company
My boyfriend had credit around $at justfly for cancelled the fly last year*** ***) and due April 12, I want to use this credit to book a ticket from San Francisco to Kona Hawaii On Feb, at the begin, I want to use all the credit to buy a ticketThey quoted the price $something for an economy ticketI just said no make sense I still need to pay one thousand something for a ticket after deductionMy boyfriend called before the same resultHe booked first class from Oakland to Kona only less $I checked new booking fly from Oakland to Kona only $672.4(economy)Why I need pay more to get the ticket after deductionThen, the lady try to get the cheaper price to meShe told me $for a ticket, I felt it was ok if I can use the credit to payLater she said no, I only can use my part as we booked people tickets last yearSo my part only worth $Finally, I asked how much did I need to pay after deductionShe told me still pay $
First of all, I have two childrenOne of them is years oldJust fl*** knew from the beginning that a year old child can't sit still for a or hour layoverI informed them of my year oldI made a reservation with a minute layoverLater I received an email informing me that Aeromexico changed my reservationNow I have a hour layoverI called Aeromexico and they informed me that Justfl*** has the authority to change the reservationJust fly said Aeromexico changed the reservationI made the first reservation with Justfly so Justfly needs to take responsibilityI, as a mother, would never agree to a or hour layoverJust fly later changed my reservation again without my permissionI was happy with a minute layoverI am ok with a hour layover; but I would NEVER agree to a or hour layoverJust fly has lost my businessI will inform friends, etc of my horrible experienceJust fly employees would not take responsibilityNo wonder they have so many complaintsAdd me to the listJust fly changed me to a hour layoverWhy? Please Revdex.comListen to all the complaints against Justfly.com Just fly has a long list of complaintsThey blamed AeromexicoAeromexico said on Friday, July 22, that Justfl*** would not allow Aeromexico to make changes on Friday, July It seems Justfly is ***Do they care about young children? I doubt itBuyer beware
I reached out to the booking agency because my passport and plane ticket name did not match since I bought the ticket under my married nameAs soon as I found out I could not change the name on my passport, I called Just Fly to do just a change of name to my maiden last nameThe first time I called, I was informed by the customer service employee that the agency would have no trouble doing this since it was for the same personI said I would call back to do the change because I had arrived at workWhen I called to do the name change, the employee said .I was not allowed to change the last name if it was more than two lettersI let the employee know I had already been told this change was not a problem but he stated there was no note on my account to do this change and I could not do the name changeThe employee then advised me not to cancel my reservation because it would be more costly and recommended I buy a completely new ticket, warning me I would most likely not find availab
I booked a flight to the Bahamas for myself and a few family membersThe cost of the flight tickets was just under $1,- this included Insurance that I had purchased for each passenger just in case we need to cancel the flightsAnyhow, I got injured in an accident and suffered a broken pelvic (in two places)Can't walkThere is no way I can stay at a cottage with stairs - so I called to cancel the flightIt turns out that they charged $for cancelling the flights and advised me that there is NO GUARANTEE that the insurance claim will pay back the cost of the flight ticketsI didn't want to pay the $cancellation fee, but I was told that I could not FILE A CLAIM unless the flights were cancelled at $Plus it was AGAIN emphasized that the insurance company may not reimburse me for the flight ticketsSo altogether I may be out $2,This is unbelievable $more than if I just had kept the flights and not gone
I had a very bad experience with this company JUSTFLY.*** , they lied to me about on bags on an international flight, saying I get bags per travelerI found out it wasn't true, I called them they gave me the runaround for minuets, saying we provided you the info as it appears on their screen at that time, that is completely not true, they know international travelers cares a lot about bagsthen I asked for an email and a name of a person in charge, she refused to do that saying she was not allowed to do thatNOT ALLOWED to speak a person in charge gives a way, they don't care about you once they take your money
I would never recommend this agent to anyoneMy wife was flying to India with my years old from LA to AMD via Abu Dhabi - delhiHer flight del to amd got cancelled and jet airways added hours in lay overWe contacted jet and etihad..both were ready to give direct flight from Abu dabhi to amdBut my agent supposed to call and make that changeI contacted justfly and they kept telling me to wait few more hours for confirmation that they requested from etihadMy wife had flight in hours and they told me to wait more hours where I lost itI talked to supervisor and he said he will personally look into itAs expected I never received a callI called again after hours and they said justfly do not offer iternary changes.really? I called them almost times and repeated same thing over n over againJust mental harassmentI won't do any business in future with themMy confirmation number is *** in case they want to contact me
My husband I were booking a flight to Ohio on justfly when we clicked reserve it told us the flight had changed in price and to search againWe did and booked our flight only to see the return flight had been changed from arriving in New York to NewarkWe called within minutes of booking, and my husband spoke to a representative who told us no modifications could be made only cancellation which would cost us $250/per personMy husband asked to speak to a supervisor because this was not our error but of their website and after being put on old for minutes we were disconnectedMy husband called back and explained the disconnected line and was now told that instead of a $fee we would be charged $per person and he said he would discuss with me and call them backWe both agreed something was fishy about this website and called back to cancel and were told it would take upto 6-weeks to reflect on our credit card statementRecently, my husband called his credit card to fin
On November 15, 2016, I booked round-trip tickets to Seoul through JustFly on AirChina for April 3-Everything seemed okayI quickly received the booking confirmation with itinerary and reservation number and my credit card was chargedOn February 12th, I received an email from JustFly saying the airline had made changes to my itinerary and I should call immediatelyI looked up my itinerary online and found that it now had me flying on two different flights at onceObviously there was something wrongSo I called JustFly that afternoonThe man I first talked to explained that AirChina had cancelled some flights and I needed to book new flights to change itI was fine with this, as long as I still got to Korea and back homeExcept he couldn’t find any flights to get me homeHe could get me to New York, but that was all (I was flying out of Ohio)He kept insisting I take that flight, but I didn’t want to have to pay for a separate flight to get back to Ohio, and be cheated ou
I bought tickets with Just Fly from Miami to Cuzco, Peru, one for myself and my friend Alina BonnJustFly booked us on Aviaca to get to Lima, and then on Peruvian airlines to get to CuzcoJuly - returning July We got there fineOne the return date, the Peruvian flight was 1/hours late taking offThey couldn't land in the Cuzco airport to board usTherefore, we missed the connection in Lima for AviancaPeruvian airlines and Avianca said we had to go back through JUSTFLY, that they couldn't help usWe contacted JUSTFLY from Lima, and they said they would get back to us in 24-hoursWe had to buy outright another ticket from Avianca so we could get back to MiamiIt cost $ticket/$totalI have called JustFly every day for the last days trying to get reimbursement - and they keep saying they have a call-out agent working on it - but we keep getting the same story and no one helps usI have talked to an Ece and a manager StellaThey said we should g
I purchased airline tickets and purchased the extended cancellation benefit and when I went to cancel my reservation days later they told me that the benefit was not valid anymore because hours had passed from making the reservationThey explained that they could cancel the reservation with no money back and they would charge $per ticket for the cancellationThey also charged my account an additional $separately with no explanation
Purchased plane tickets from ***Had to cancel a flight from Palm Springs to Seattle for myself, my wife and our daughter as the date was incorrectThey said I would have to rebook a new flight and they would issue a credit for the flight that was cancelledSo now I have $in travel credit sitting in my accountWhen I went to use it, they told me I couldn't rebook a new flight with them, I would have to use the credit through DeltaI called Delta and they said they need the voucher number associated with the cancelled flightI called JustFly back to get the voucher number and they keep giving me the number to a flight not associated with the cancelled flightThen they tell me the credit is with DeltaI've called JustFly multiple times and been on hold somewhere around 10+ hours this week, only to keep getting hung up on by inept agents who keep reassuring me they will contact Delta and speak to them directly and to please hold...and then they keep hanging up on me
Justfly*** has refused to pay a refund they owe me from over a year and a half ago for a trip I booked that I had to cancelThey charged me for a refund, confirmed the refund in writingI have called them nearly a dozen times in the last year and a half and each time they have a new excuse or someone else to blame or reason to delay delivery of the refund and now they are simply hanging up on me when I call
Made reservations to go to Florida from boise idOrdered tickets through phone to just fly, they placed information wrongQuoted me a price of For round trip for two, charged for one ticket place us on separate airlines didn't send conformation only way I found out was from my bank when I called to find out why I was charged so much and why delta and united, and other charges from just fly where out of my account they kept putting me on hold, over and over about times, then requested manage and he basically called me a lier and said it would take to business days to refund monies,this is not fair in any way
An online purchase was made of a flight in error, on July 20, for July Since this was made in error I tried to find an online way to cancel the flight however this option was not working and would not allow me to cancel the flight and submit my requestSo I tried to call the customer service which I was on hold for over hours with the line being put on hold for this timeI tried all night to get a hold of someone to help me with the cancellation and did not get throughI tried all day and night on July 20th and then again on July Only getting as close as being put on hold with someone that said they can't help me with the cancellation and then putting me through to a supervisor that I never got through to as the line was cut off after about an hour on holdI have since then tried several times to call and speak with someone that could help me and with no help since the flight already left
On September 7th, 2017, I purchased flight tickets from justflyConfirmation # ***As advertised and upon completion of purchase, the first checked in bag and carbag was free of chargeWhen attempted to check on at airport each passenger was charged $per checked -in bag, regardless of showing proof of pruchase that clearly stated free of charge agreement from justflyOnce back from the trip I contacted justfly to attempt to hey refund for chargesTheir costumer service department has been extremely unhelpful and even after multiple contacts; now going on two months after at least contact attempts, and over hrs spent each attempt, I have yet received a refund for what clearly should not have been charged to begin withIt has been extremely frustrating dealing with such incompetence and it would be very appreciated to have this issue resolvedEach conversation has been recorded per justfly costumer service department, if that has any validity confirmation
I purchased an economy ticket for *** *** through *** ***Not until I checked into my flight was I made aware that it was actually an economy light ticket that included no checked baggageAfter contacting customer service and being placed on hold for minutes they told me that their website does not distinguish between economy and economy light tickets, all their tickets are labeled economy so you really have no idea what you are buyingThey do have a disclaimer about baggage fees and they are not responsible for themThey where very rudeThe cost of this to me was 1000$$ in baggage fees that I had no idea I would be charged because I purchased an economy ticket that included checked bag and I never would have purchased the ticket when flying with small children and needed to check baggageHey did send me an email that states I could have a carry on and personal item for freeI still did not understand that I could not check a bag because I knew with *** *** an ec
I booked tickets from Justfly*** website at 9:PM May 31, The flight is from JFK, New York to Taipei on 11/10/but it needs passenger to connect flights between PVG and SHA airport at ShanghaiChinaMy wife she is using a Chines passport so she will need a special permit to Taiwan if she will from leaving any airports in ChinaWe didn't realize that as we booked so I cancel the tickets within hours but the Justfly representative says that they will charge $cancellation fee for each ticket and other fee $31.9, total $According to the Department of Transportation’s consumer rule “Enhancing Airline Passenger Protections” customer should not be charged any fee if the cancellation is made within hrs of booking, as long as the booking is made days and earlier of departure dateI also call the manager regarding the issue, but he explains it is stated in their policies to charge customer "modification fee" for the cancellationI can't see all the fine prin
I'm writing today to share my experience with JustFl***Before I go into details, understand that my experience with their customer service agents was horrible, including the managerThis was my first, and will by my last time, booking through this third party siteEarly Nov2017, I booked a flight to Ausfor my mother After searching around, Justfly seem have a good decent priced airfareSo I decided to book through themUnfortunately, I made a mistake and did not look at the layover time (23hrs to be exact)on the returning flightAnd sadly, I didn't realized the mistake until mid-day of the following dayHowever, there was a 24hrs cancellation time frameSo as so as I got home I jumped online to do my cancellationAs I was going through the site, I saw that I could actually do a flight change, instead of cancellationBut the price to do so was $And the price to cancel, $ I was a bit puzzle and thought maybe I had misread or enter something incorrectlySo I called in, just to confirm if what I'm seeing online is correctI was a simple yes or no questionIf it was yes, I would just hit cancel and re-book another flight for my mother immediatelyBut what I thought to be a simple call, turns out to be a nightmareThe first agent that I encounter instead of answering my question, kept asking for my booking informationAnd instead of asking for all my infoat onceHe would asked me a few question, than placed me on HOLDIt took to holds for him to finally get down all my infoAfter a lengthy holding time with this agent he than come to tell me he doesn't have answer my question and have to transfer me to another agentBut what he did tell me was, "Don't worry ma'am, we can do itWe will take care of you." So he place me on hold, again! And transferred the callSecond agent finally answered, again requested for my booking info., than 'HOLD'Picked up and asked me two question, to why I'm calling, than 'HOLD'Picked up again, asked me a few more questions, (but never let me fully finished), than 'HOLD'Every couple of questions, I get put hold It's like they have know knowledge in there products and procedures, so they have to place you on hold to ask someone for the answerI was place on hold times from this second agent, it was now 35-into the call, and I was getting tired of these lengthy HOLD'sSo I told her no more holdsI asked my questions (completely) and told her I simply need to know if the price I see online was correct or not!? So I know to either cancel or just re-bookAnd she finally came to telling me yes, that the price is accurateBecause I was already on call with them, I asked her to help me cancel the flight and re-bookBut her response to me was shockingShe told me if I want to cancel (at that time), cancellation will cost me $(Woe What?!) Yes, I was very confused and asked her how did it go from $to $400? Her response, "Well ma'am you have exceeded your 24hrs time limit for cancellation!''I explained to her that I called in way within my time limit, and was seeking for a simple answer to my question, but due to numerous (not to mention lengthy) holds, I was placed on, it through me over my 24hrs time frameNon the less, I believe my time should of been honored since I did called in prior to the expiration of my timeBut she didn't careAll I get is, "There's nothing I can doYou had exceeded your timeIf want to change your booking it will cost you $350, and cancellation will cost you $What do you want to do?" So I got frustrated and asked to speak with a managerAgain another lengthy HOLD!!!
Manager came on, and I was surprised to receive such poor customer service from herI honestly don't understand how she became managerAs I tried to explain to her my situation, I realized she didn't seem to careHer first respond was, "My agent did not do anything wrong, she is right you have exceeded your time and there's nothing we can do!" I went on to explained her that I spoke to another agent prior to speaking to this current agent that transferred me to herInstead of looking into it, just did a quick response, "I don't have and record of that! So what would you like to do ma'am? Do want to cancel for $or change your booking for $350?"
Wow, I am speechlessI feel like I had just been robbed of my moneyI feel that they purposely placed you on this lengthy holds so you can exceed your time so that they can charge you a hefty price for making any change or cancellationSo my warning to everyoneYes they may have a slightly cheaper price than other third party sites out there, but they are no friendl***panyIt's either their agents are poor trained, and is completely incompetentOr they are trained to (how I see it), rob you of your moneyThey do not want to help you in any way and only quick to tell you, you need to pay more Sadly, I could not afford to make any changes to my mother's flight, and now she will be stuck at an airport for 23hrs due to the layoverIn most cases, if it was me or anyone who speak English well or had travel alot, it wouldn't be a problemBut my mother is do not speak English and is traveling for the first time by herselfI worked so hard to save enough money to send my mother on what should suppose to be joyful trip, now to turns out to be such a nightmareOnly because I couldn't get any help from the 'company' to adjust a simple mistakeSomething that could of been fix in no more than 5minstops
I booked a flight from Boston to Barcelona through JustFly*** on October I was charged the full amount on that date, matching the booking receipt and price I was quotedTwo months later, on December 22, I was charged an additional $I never received a receipt for this transactionI attempted to call customer service to figure out what this charge wasThey insisted I had logged onto their web site to chose seats on December 22, but I have not altered this reservation in any way since the original bookingThey were not helpful and did not refund the transactionAs this charge was not mentioned in our original contract, I believe it was charged erroneously
I recently went to the *** website to book a flight and ended up, without realizing it, booking the flight through Justfly*** According to the email I got from them, if I needed to change the flight, the change penalty would be a "minimum of $125." As it happens, I had a conflict at work and needed to change my ticketI called what I thought was *** (the airline I was booked on), but instead ended up talking with someone at JustFly*** Unfortunately, I couldn't understand him well at all because he had a strong accent, but the bottom line is that the ticket was non-refundable and non-changeable and the $minimum penalty was just fictionIf you have to change anything, you basically lose the entire ticketIn addition, I bought travel insurance through the Justfly***website and got a notice saying that I had purchased the insurance (I took a screenshot)I was supposed to get an email with more information, but that never arrived, so apparently I hadn't bought the insurance?? It seems like a scamThis is not a reputable company
My boyfriend had credit around $at justfly for cancelled the fly last year*** ***) and due April 12, I want to use this credit to book a ticket from San Francisco to Kona Hawaii On Feb, at the begin, I want to use all the credit to buy a ticketThey quoted the price $something for an economy ticketI just said no make sense I still need to pay one thousand something for a ticket after deductionMy boyfriend called before the same resultHe booked first class from Oakland to Kona only less $I checked new booking fly from Oakland to Kona only $672.4(economy)Why I need pay more to get the ticket after deductionThen, the lady try to get the cheaper price to meShe told me $for a ticket, I felt it was ok if I can use the credit to payLater she said no, I only can use my part as we booked people tickets last yearSo my part only worth $Finally, I asked how much did I need to pay after deductionShe told me still pay $
First of all, I have two childrenOne of them is years oldJust fl*** knew from the beginning that a year old child can't sit still for a or hour layoverI informed them of my year oldI made a reservation with a minute layoverLater I received an email informing me that Aeromexico changed my reservationNow I have a hour layoverI called Aeromexico and they informed me that Justfl*** has the authority to change the reservationJust fly said Aeromexico changed the reservationI made the first reservation with Justfly so Justfly needs to take responsibilityI, as a mother, would never agree to a or hour layoverJust fly later changed my reservation again without my permissionI was happy with a minute layoverI am ok with a hour layover; but I would NEVER agree to a or hour layoverJust fly has lost my businessI will inform friends, etc of my horrible experienceJust fly employees would not take responsibilityNo wonder they have so many complaintsAdd me to the listJust fly changed me to a hour layoverWhy? Please Revdex.comListen to all the complaints against Justfly.com Just fly has a long list of complaintsThey blamed AeromexicoAeromexico said on Friday, July 22, that Justfl*** would not allow Aeromexico to make changes on Friday, July It seems Justfly is ***Do they care about young children? I doubt itBuyer beware