Last year on 24th September 2017, I booked flight tickets for myself and my then years daughter from Minneapolis to Mumbai using Justfl***, flying through Air CanadaFor some reasons, I had to cancel our flights and that’s when the nightmarish experience startedWhen asked about cancellation fee, there was inconsistent information given to meOne agent mentioned dollars and when I called back I was told dollarsFinally after lot of arguments and discussion, the flights were cancelled for cancellation of dollarsNow I am trying to use my travel credit and their website would return me flight options after providing the intended dates of travelThe same search works if I do that from their home pageTried calling them and wait time was more than minutes and it stayed “more than minutes” for next minutesAfter minutes it changed to “upto minutes”After several attempts when the call was finally connected, it was routed from one group to another groupLast person I talked to told me that they cannot see the price so they have to reach out to airline and I need to call them after hoursWhen I mentioned that I can see the price, I was given some weird excuse that prices for a new booking and re-booking are differentMy dollars are stuck in travel credit with them and I am unable to use them even if I want to use themUnfortunately I read the complaints for Justfl*** only after booking my ticketsI am not sure if you can help me with getting my money back but I really hope that this email adds enough to already reported concerns by customer, for authorities to take some action against these money eaters!
Regards,
*** ***
I had purchased a ticket to go to Houston,TX for my cousins wedding in the end of julyShe was murdered in a robbery on June 28thI have spent hours on the phone trying to get assistance with getting my flight changedThey are telling me that I have to provide a death certificate it has been less than a week since her passing we don't have the documentation yet, you can not get a death certificate for two weeks to a month after someone has passed away! There employees were rude and didn't try and offer helpful solutions
Purchased plane tickets from ***Had to cancel a flight from Palm Springs to Seattle for myself, my wife and our daughter as the date was incorrectThey said I would have to rebook a new flight and they would issue a credit for the flight that was cancelledSo now I have $in travel credit sitting in my accountWhen I went to use it, they told me I couldn't rebook a new flight with them, I would have to use the credit through DeltaI called Delta and they said they need the voucher number associated with the cancelled flightI called JustFly back to get the voucher number and they keep giving me the number to a flight not associated with the cancelled flightThen they tell me the credit is with DeltaI've called JustFly multiple times and been on hold somewhere around 10+ hours this week, only to keep getting hung up on by inept agents who keep reassuring me they will contact Delta and speak to them directly and to please hold...and then they keep hanging up on me
We bought cancellation insurance with Justfly.com and when we cancelled we were charged a cancellation fee even though insurance promised to pay 100% of cancellation
On 1/16/16, I engaged a Qatar Air flight through Justfly and realized immediately that I had typed in the wrong return dateI spoke to a Justfly representative by phone and was told to schedule the correct flight and that the first reservation would be cancelledI was told that I would be charged for both flights and that the charge for the cancelled flight would be refunded to my visa card in about two weeksThis never happenedSeveral times since I have called Justfly and have been told each time by a representative that a $refund was authorized on 1/I was told to submit my visa card summary to show that I had not received the refundI have done this twiceDuring my last call, I told the Justfly representative that if I did not receive the refund within the next month, my next contact would be to the Revdex.comI have still not received it
advertising and promotionI selected a flight from their website from Bogota to Las Vegas for people at a price of $per personI went through the page flows and submitted payment and then a box popped up saying I had to pay more because it was no longer availableThe increase was significant so I went back to the search function to compare with other airlines as I was compromising on this flight's schedule in favor of the fareWhen I did so the same $price appeared but this time with the note that it was only "available by phone." I selected it and a phone number appearedI called and the agent quoted me an even higher priceHe stated the fare increasedI refreshed the web page while he was on the phone and it still offered me the phone in pricingI asked about this and the agent hung up on meRude and incredibly bad customer serviceBAIT AND SWITCH SCAMSCAM SCAM SCAM
In April a purchased tickets online with different departure days as six family members were traveling to Panama to spend the summerI was going with my youngest son from Jun 13-jun from Chicago to Panama and backThen my husband was going with my other kidsIn May after going to the doctor, I was diagnosed with breast cancerI contacted both Avianca and Justfly to cancel my trip as I was going to start my treatment right away, I was in stage so I could not travelObviously, the rest of the family was going to stay with me so I cancel the trip for all of usI had problems uploading documents so I contacted Avianca so they could help meI paid $per each ticketAvianca reimbursed me $for each but each ticket but they kept $because Justfly failed to report my cancellation as a medical reasonI did sent papers to both company documenting my diagnosis so Avianca had to knowAny ways, the problem got worst as Just fly also used my credit card information
justfly*** Booking number- *** jetblue flight number-DTOXHR Hello I had recently booked a flight with justfly***, worse decision madei booked a flight going to jamaica on Oct, however I had surgery done on Octand my doctors did not permit or approve me flying or strenuous activities while recoveringOn Octi called and cancelled my flight with justfly, I was charged with a cancellation fee and was informed by the customer service representative that I needed to submit proof of the medical reasons why I couldn't fly by physicians in order for me to receive I submitted the required documentations and called back to request my refund and was told that they cannot issue me a refund, however they can give me a credit of $the price of the original ticketI told them that that was not what the representative told me once I showed proof and it was a courtesy due to the fact of the medical reasonsI requested to speak to the manager and ask if I coul
Booked flights round trip to ireland, received confirmation and was charged approximately for each of two ticketsWe booked in ril, checked on reservation periodically and discivered on july 13, our return trip was gone except for the first leg from shannon to londonI called and they said they did not know what happenedI tried to work with them and the only bookings they could come up with included layovers of over plus hours all total! I told tnem not acceptable and wanted a refundThey stated they cannot do that and there would be feesI reminded them it was their fault this was happening and I did not try to make changesI filed a dispute with my credit card company which is in process
This is regarding two travel insurance policies that I purchased from CSA through JustFlyPhone *** *** *** Spoke with Jed at JustflySpoke with Dean at CSA Phone* *** *** ***CSA is the travel insurance provider that Justfly works withI asked the CSA Agent, Dean, to grant me a waiver and refund due to the fact that my travel dates are still over a month away from nowHe advised me to send an email to their exception team which I did on March 20, I have not received a response from themMany travel insurance providers allow you to cancel days before the start of your travelI am over a month away from my travel and have not claimed any amount against my policyI should be allowed to cancel this insurance policy because my travel agent was able to find a competitive rateJustfly is charging me $for coverage for May 13, and an additional charge of $for travel on April and 28, Chubb Travel on the other hand is charging only $for the e
On the recommendation of a friend we booked two round trip tickets from Sacramento to BaltimoreAS we were talking to the justfly person the price doubled!! I began on line with a very reasonable price and would pay some extra so we could bring a bag on boardBy the time the gal finished we were paying much more and the additional cost was not considered as something to up our experienceWe cannot change or get a cancellation
Very disappointedthey said it's not them but the airlinesSadly I didn't check you site firsti see many complaintsDon't use JusflyIs there anything we can do? Our trip isn't until the 6th of March
This company charged my credit card twice without permission then wouldnt refnd me my money backTheir customer service is very rude and the supervisor I spoke with was nasty and refused to help me get the problem resolved, they dont listen and talk over youThey allso give names when you ask them for their name
This is the worst onine booking company for flights I have ever seen! Never ever use them!!! They billed my credit card four times in hours and when I called to complain they stated my card had declined itNopeFour pending charges that put my card over its limitThe man said he would fix it and send me an updated email concerning the chargesIn an hour I received an email cancelling my daughters flight! When I called to find out what the hell happened, I got an hour of run around, even after sending them screenshots of my four charges, and them saying my card declined them so what are they supposed to doWhen I confronted her about the screenshot showing the charges, she stated it was impossible because it was declinedShe hung up on me! Never ever ever use this companyI am thankful they screwed upI went directly to the airline and bought the tickets cheaper without the hassleOh, and if you need help, they speak broken English
We booked airline tickets and paid($2001.02) on october and cancel three days later oct Justfly charged $each ticket for modification fee.China airline charged $for each cancel feeJustfly keep the airline ticket refund tax and fee $each ticket(total $301.02)I contacted them time and they promised number times to corrected the refund amount but the never respondAirline penalty was $for each ticket Justfly charged $each ticket for modification fee.Why Justfly keep the $tax and fee the ticket never used?. my booking number Justfly Booking Number:***
Horrible company! I booked my ticket online and it was all wrong they stopped in Montreal without noting there would be a stop in MontrealIn Montreal they said I should have a visa which I didn’t Will never use and want compensation
Website says hours cancellation(False) Booked a flight from Atlanta to Tampa and backFlight confirmation had the wrong return date, it was not dates I enteredSo when I saw it I went back online to change it and received an additional $charge for a brand new ticketIt did not replace the original ticket which is what the website makes you believeCalled customer care which took minutes for someone to answer then was basically told by a script of their procedureSounds like they fine tune this response as it happens dailyThis was not customer care this was basically talking to a robotReached out to them through Facebook messenger as well and never heard back until the day I posted a negative reviewRead the pother reviews they all say the same thingNot sure why there has not been a class act lawsuit here
My wife and I booked tickets for our honeymoon to Japan through JustFlyOur flights were cancelled due to the blizzard that hit the north-east in mid-MarchWe called JustFly to see what they could do for us, but they said they could not get us another flight until days laterSince that meant our honeymoon would be 20% shorter, we asked them to cancel and refund the tickets, and we would book out of another airport that was functioningThey told us our refund would come in to weeksThis all occurred on 3/Fast forward to just shy of weeks and we still hadn't gotten our refundMy wife called them on 5/to see what was going on, and they told her that refunds can take a while, but that our refund was being processed and we would definitely see it by 5/5/came and went, and we still hadn't seen anythingI called them today and the representative said our refund was coming but that she would mark it as urgentI got a call back from JustFly a couple hours later, and
My in laws *** ** *** *** ** ***) purchased flights from Chicago to Australia through JustFly (booking ***) on Qantas Airlines (booking #***)since purchasing they have both been diagnosed with cancer and under gone surgery(double mastectomy) and are unable to travelI scanned to them a letter from Doctors and requested a full refundThey informed me they must charge a $500./ ticket cancellation fee ($1,000.) out of an elderly couples fundsI contacted Qantas and they cannot do anything since the ticket is through a agency, but stated had they been purchased directly through Qantas they would fully refund based on the situationI called Just Fly back and explained this to them but they still want to charge $1,The greed and arrogance of the agent and supervisor was appalling
I booked a flight through JustFly*** back in december As I had an event happening at the time of the flight I contacted the support line to see how much would cost to change the flight days for both passengersThey told me that there was a fee of $ per person, but if I cancelled the fee was just $ and was getting a credit of $ to book a flight for the same passengers, origin and destination and airlines, that could be used until December 14th The only thing I had to pay extra, was in case there was a difference on the airfareThen I ended the communication, searched for a new flight to make sure the rate was the same as I paid before and called back, to speak to another representative (Thursday 15th around 1:40pm CST) and reconfirm what the first person told me about the cancellationShe asked me for a few minutes and confirmed me that cancelling and rebooking was cheaper that changing dates, as it was $ per person against to $ per person, so a
Ordered tickets with themOn one of them, I found out the name was misspelled by one letterJust Fly is trying to charge me $to correct this spelling mistakeThey put me on hold, telling me it won't be more than minutesI was on the line for minutes without anyone coming back to address this issueI am cancelling my tickets!
Last year on 24th September 2017, I booked flight tickets for myself and my then years daughter from Minneapolis to Mumbai using Justfl***, flying through Air CanadaFor some reasons, I had to cancel our flights and that’s when the nightmarish experience startedWhen asked about cancellation fee, there was inconsistent information given to meOne agent mentioned dollars and when I called back I was told dollarsFinally after lot of arguments and discussion, the flights were cancelled for cancellation of dollarsNow I am trying to use my travel credit and their website would return me flight options after providing the intended dates of travelThe same search works if I do that from their home pageTried calling them and wait time was more than minutes and it stayed “more than minutes” for next minutesAfter minutes it changed to “upto minutes”After several attempts when the call was finally connected, it was routed from one group to another groupLast person I talked to told me that they cannot see the price so they have to reach out to airline and I need to call them after hoursWhen I mentioned that I can see the price, I was given some weird excuse that prices for a new booking and re-booking are differentMy dollars are stuck in travel credit with them and I am unable to use them even if I want to use themUnfortunately I read the complaints for Justfl*** only after booking my ticketsI am not sure if you can help me with getting my money back but I really hope that this email adds enough to already reported concerns by customer, for authorities to take some action against these money eaters!
Regards,
*** ***
I had purchased a ticket to go to Houston,TX for my cousins wedding in the end of julyShe was murdered in a robbery on June 28thI have spent hours on the phone trying to get assistance with getting my flight changedThey are telling me that I have to provide a death certificate it has been less than a week since her passing we don't have the documentation yet, you can not get a death certificate for two weeks to a month after someone has passed away! There employees were rude and didn't try and offer helpful solutions
Purchased plane tickets from ***Had to cancel a flight from Palm Springs to Seattle for myself, my wife and our daughter as the date was incorrectThey said I would have to rebook a new flight and they would issue a credit for the flight that was cancelledSo now I have $in travel credit sitting in my accountWhen I went to use it, they told me I couldn't rebook a new flight with them, I would have to use the credit through DeltaI called Delta and they said they need the voucher number associated with the cancelled flightI called JustFly back to get the voucher number and they keep giving me the number to a flight not associated with the cancelled flightThen they tell me the credit is with DeltaI've called JustFly multiple times and been on hold somewhere around 10+ hours this week, only to keep getting hung up on by inept agents who keep reassuring me they will contact Delta and speak to them directly and to please hold...and then they keep hanging up on me
We bought cancellation insurance with Justfly.com and when we cancelled we were charged a cancellation fee even though insurance promised to pay 100% of cancellation
On 1/16/16, I engaged a Qatar Air flight through Justfly and realized immediately that I had typed in the wrong return dateI spoke to a Justfly representative by phone and was told to schedule the correct flight and that the first reservation would be cancelledI was told that I would be charged for both flights and that the charge for the cancelled flight would be refunded to my visa card in about two weeksThis never happenedSeveral times since I have called Justfly and have been told each time by a representative that a $refund was authorized on 1/I was told to submit my visa card summary to show that I had not received the refundI have done this twiceDuring my last call, I told the Justfly representative that if I did not receive the refund within the next month, my next contact would be to the Revdex.comI have still not received it
advertising and promotionI selected a flight from their website from Bogota to Las Vegas for people at a price of $per personI went through the page flows and submitted payment and then a box popped up saying I had to pay more because it was no longer availableThe increase was significant so I went back to the search function to compare with other airlines as I was compromising on this flight's schedule in favor of the fareWhen I did so the same $price appeared but this time with the note that it was only "available by phone." I selected it and a phone number appearedI called and the agent quoted me an even higher priceHe stated the fare increasedI refreshed the web page while he was on the phone and it still offered me the phone in pricingI asked about this and the agent hung up on meRude and incredibly bad customer serviceBAIT AND SWITCH SCAMSCAM SCAM SCAM
In April a purchased tickets online with different departure days as six family members were traveling to Panama to spend the summerI was going with my youngest son from Jun 13-jun from Chicago to Panama and backThen my husband was going with my other kidsIn May after going to the doctor, I was diagnosed with breast cancerI contacted both Avianca and Justfly to cancel my trip as I was going to start my treatment right away, I was in stage so I could not travelObviously, the rest of the family was going to stay with me so I cancel the trip for all of usI had problems uploading documents so I contacted Avianca so they could help meI paid $per each ticketAvianca reimbursed me $for each but each ticket but they kept $because Justfly failed to report my cancellation as a medical reasonI did sent papers to both company documenting my diagnosis so Avianca had to knowAny ways, the problem got worst as Just fly also used my credit card information
justfly*** Booking number- *** jetblue flight number-DTOXHR Hello I had recently booked a flight with justfly***, worse decision madei booked a flight going to jamaica on Oct, however I had surgery done on Octand my doctors did not permit or approve me flying or strenuous activities while recoveringOn Octi called and cancelled my flight with justfly, I was charged with a cancellation fee and was informed by the customer service representative that I needed to submit proof of the medical reasons why I couldn't fly by physicians in order for me to receive I submitted the required documentations and called back to request my refund and was told that they cannot issue me a refund, however they can give me a credit of $the price of the original ticketI told them that that was not what the representative told me once I showed proof and it was a courtesy due to the fact of the medical reasonsI requested to speak to the manager and ask if I coul
Booked flights round trip to ireland, received confirmation and was charged approximately for each of two ticketsWe booked in ril, checked on reservation periodically and discivered on july 13, our return trip was gone except for the first leg from shannon to londonI called and they said they did not know what happenedI tried to work with them and the only bookings they could come up with included layovers of over plus hours all total! I told tnem not acceptable and wanted a refundThey stated they cannot do that and there would be feesI reminded them it was their fault this was happening and I did not try to make changesI filed a dispute with my credit card company which is in process
This is regarding two travel insurance policies that I purchased from CSA through JustFlyPhone *** *** *** Spoke with Jed at JustflySpoke with Dean at CSA Phone* *** *** ***CSA is the travel insurance provider that Justfly works withI asked the CSA Agent, Dean, to grant me a waiver and refund due to the fact that my travel dates are still over a month away from nowHe advised me to send an email to their exception team which I did on March 20, I have not received a response from themMany travel insurance providers allow you to cancel days before the start of your travelI am over a month away from my travel and have not claimed any amount against my policyI should be allowed to cancel this insurance policy because my travel agent was able to find a competitive rateJustfly is charging me $for coverage for May 13, and an additional charge of $for travel on April and 28, Chubb Travel on the other hand is charging only $for the e
On the recommendation of a friend we booked two round trip tickets from Sacramento to BaltimoreAS we were talking to the justfly person the price doubled!! I began on line with a very reasonable price and would pay some extra so we could bring a bag on boardBy the time the gal finished we were paying much more and the additional cost was not considered as something to up our experienceWe cannot change or get a cancellation
Very disappointedthey said it's not them but the airlinesSadly I didn't check you site firsti see many complaintsDon't use JusflyIs there anything we can do? Our trip isn't until the 6th of March
This company charged my credit card twice without permission then wouldnt refnd me my money backTheir customer service is very rude and the supervisor I spoke with was nasty and refused to help me get the problem resolved, they dont listen and talk over youThey allso give names when you ask them for their name
This is the worst onine booking company for flights I have ever seen! Never ever use them!!! They billed my credit card four times in hours and when I called to complain they stated my card had declined itNopeFour pending charges that put my card over its limitThe man said he would fix it and send me an updated email concerning the chargesIn an hour I received an email cancelling my daughters flight! When I called to find out what the hell happened, I got an hour of run around, even after sending them screenshots of my four charges, and them saying my card declined them so what are they supposed to doWhen I confronted her about the screenshot showing the charges, she stated it was impossible because it was declinedShe hung up on me! Never ever ever use this companyI am thankful they screwed upI went directly to the airline and bought the tickets cheaper without the hassleOh, and if you need help, they speak broken English
We booked airline tickets and paid($2001.02) on october and cancel three days later oct Justfly charged $each ticket for modification fee.China airline charged $for each cancel feeJustfly keep the airline ticket refund tax and fee $each ticket(total $301.02)I contacted them time and they promised number times to corrected the refund amount but the never respondAirline penalty was $for each ticket Justfly charged $each ticket for modification fee.Why Justfly keep the $tax and fee the ticket never used?. my booking number Justfly Booking Number:***
Horrible company! I booked my ticket online and it was all wrong they stopped in Montreal without noting there would be a stop in MontrealIn Montreal they said I should have a visa which I didn’t Will never use and want compensation
Website says hours cancellation(False) Booked a flight from Atlanta to Tampa and backFlight confirmation had the wrong return date, it was not dates I enteredSo when I saw it I went back online to change it and received an additional $charge for a brand new ticketIt did not replace the original ticket which is what the website makes you believeCalled customer care which took minutes for someone to answer then was basically told by a script of their procedureSounds like they fine tune this response as it happens dailyThis was not customer care this was basically talking to a robotReached out to them through Facebook messenger as well and never heard back until the day I posted a negative reviewRead the pother reviews they all say the same thingNot sure why there has not been a class act lawsuit here
My wife and I booked tickets for our honeymoon to Japan through JustFlyOur flights were cancelled due to the blizzard that hit the north-east in mid-MarchWe called JustFly to see what they could do for us, but they said they could not get us another flight until days laterSince that meant our honeymoon would be 20% shorter, we asked them to cancel and refund the tickets, and we would book out of another airport that was functioningThey told us our refund would come in to weeksThis all occurred on 3/Fast forward to just shy of weeks and we still hadn't gotten our refundMy wife called them on 5/to see what was going on, and they told her that refunds can take a while, but that our refund was being processed and we would definitely see it by 5/5/came and went, and we still hadn't seen anythingI called them today and the representative said our refund was coming but that she would mark it as urgentI got a call back from JustFly a couple hours later, and
My in laws *** ** *** *** ** ***) purchased flights from Chicago to Australia through JustFly (booking ***) on Qantas Airlines (booking #***)since purchasing they have both been diagnosed with cancer and under gone surgery(double mastectomy) and are unable to travelI scanned to them a letter from Doctors and requested a full refundThey informed me they must charge a $500./ ticket cancellation fee ($1,000.) out of an elderly couples fundsI contacted Qantas and they cannot do anything since the ticket is through a agency, but stated had they been purchased directly through Qantas they would fully refund based on the situationI called Just Fly back and explained this to them but they still want to charge $1,The greed and arrogance of the agent and supervisor was appalling
I booked a flight through JustFly*** back in december As I had an event happening at the time of the flight I contacted the support line to see how much would cost to change the flight days for both passengersThey told me that there was a fee of $ per person, but if I cancelled the fee was just $ and was getting a credit of $ to book a flight for the same passengers, origin and destination and airlines, that could be used until December 14th The only thing I had to pay extra, was in case there was a difference on the airfareThen I ended the communication, searched for a new flight to make sure the rate was the same as I paid before and called back, to speak to another representative (Thursday 15th around 1:40pm CST) and reconfirm what the first person told me about the cancellationShe asked me for a few minutes and confirmed me that cancelling and rebooking was cheaper that changing dates, as it was $ per person against to $ per person, so a
Ordered tickets with themOn one of them, I found out the name was misspelled by one letterJust Fly is trying to charge me $to correct this spelling mistakeThey put me on hold, telling me it won't be more than minutesI was on the line for minutes without anyone coming back to address this issueI am cancelling my tickets!