On September 5, I purchased round trip tickets from Colorado Springs to Los Angeles for November 23, and a return flight for November Justfly*** emailed me tickets for November with a return flight of November I called them immediately and informed them of the mistake that they madeThey told me that there system automatically changes the dates to lower the fairsI informed them that I was active duty military and needed to report back on November They told me I needed to pay them $to fix the problem even though the tickets were only $I asked for a refund and they told me that the tickets were non refundableI asked for a supervisor and they refused to transfer me and suggested that I call United AirlinesI called United Airlines and they told me that this company does this all the time and was really run by a company *** *** *** ***, and I should call them at *** to resolve this problemI called them and they informed me that a sup
Online flight search for Kona, HI returned misleading choices, which resulted in my booking RT tickets to Kahului, HI, which is on Maui rather than the big islandWhen I realized mistake, I contacted JustFly to change my ticketsI was prepared to pay $to change two tickets as indicated on WebsiteHowever, when contacted, JustFly said tickets non-refundable and it would cost me full value of tickets plus $each to make changesI then had to pay an additional $to buy RT inter-island tickets
***STAY AWAY***
I had the unfortunate experience of dealing with this online travel agency and it has been the WORST experienceI have logged over million airline miles in my lifetime and TRUST ME...this is the worst experience- When I booked my airline tickets, they posted the wrong birthday on my partner's ID record, when I knew that I had entered the correct date....it took several hours to get this rectified- The day of my return trip, one of my two legs was canceled I called Justfly to get rebooked....I was on hold for minutes....then it took hours between talking to someone with a broken English and thick Indian accent and being put on hold to get a new reservation....but.....they could not reissue the ticket yet....they needed to wait for the originating airline waiver code When I called the originating airline...they said, "We gave them the code already" Calling Justfly again....after min waiting on hold....someone told me, yes we have the code, it will be re-issued in hours- The next day, I did not see an electronic ticket in my email so I called and they said, they did not have the code...I said yes....I had called them that same day to confirm and they had given that to Justfly Then the guy said, well, I can not call to confirm, they are closed.....I said....NO, they are NOT CLOSED...I just talked to them minutes ago...!!!!!!! *** * *** ** *** *** ***- Finally it took me full days to get the ticket re-issued (hours before the rescheduled return flight)...but because of the delay on the re-issue, I could not get any other options to change flight times-- I can't believe they have the nerve to lie to a customer, to provide wrong and misleading information and to have 2-hour phone conversations on issues that should take 15-minutes tops- Please do not use this overseas travel agency, you will regret your experience.....I will rather pay more in the future and use a reputable company or airline that I trust
I booked a flight through *** and was given a confirmation number and itineraryWhen I went to check in online there was an error so I checked in at the airport before my flight, but when I tried to check in I was told that there was no reservation with my name on it, and when I showed her my confirmation number the attendant was just as confused as I was that nothing was showing up! She said my only option was to call justfly directly or buy a new ticket (for twice the price! Plus a $fee for buying at the airport!)I tried calling justfly but was literally on hold for minutes, and realized I was now going to miss my flight if I didn't get the ticket so I just ended up buying oneIt's been over an hour and I am still on hold.., I have a screen shot of the confirmation from justfly and the charges to my card if you need proof I would be happy to email themOf course, I never received any notification from justfly that this reservation never went through
This company has non-existent customer service who also don't speak very good english, just the worstYou will pay double and won't see your money backWill not use them again and will tell everyone I know not to book with them anymoreI will also make it a career to write negative reviews everywhere because they are a scam companyStay away!!!
Doing business with Justfly.*** has been a hard, expensive lessonAfter scouring the web for a deal on plane tickets, Justfly's prices kept popping upI went to their site, plugged in the dates, and a cheap fare came upIt's important to note how the information was displayed: the price was huge, the dates were smallI took the deal, went to my inbox to review itinerary only to find that the dates were wrongI went to the site immediately, tried to cancel the purchaseI was informed it would cost $per ticket plus the differenceWhen I explained that the dates were not what I had entered, they said that their *search engine* scans for best price AROUND the dates requestedSo I had not looked closely, trusting that the dates I entered would be the dates searchedNot soWhen I finally contacted them via phone, I was told it would cost $75/ticket (I bought 3) to cancel, but I would not be able to get my money backNo, I would be forced to do business with this company, because they would only issue a creditThey kept saying their policies were in line with airline policiesI said if that were true, they would have allowed me to cancel when I first noticed the error without penaltySilence on the phoneI talked the agent down to $50/ticket to cancelNow I am left with a credit that carries the following stipulations: only the three people on the original tickets can use the credit; we must use the same airline; we have a year to use the creditReading other reviews here, who knows what other scam they will try to pull when I try to use the creditI feel soiled by this transaction
When I Purchased the ticket it said it was going to cost me and when they charged I noticed in my bank statement that it charged me I called and they said that they can increase their price whenever they want, which is completely wrong because the costumer should be able to either accept or deny the increased priceThis is completely wrong and they are committing fraud by charging you $dollars to cancel a flight that you did not agree to pay at that priceThey didn't even asked if I was ok to pay for the new price - they just chargedWhat if it would have been 500$ more? Am I supposed to just be ok with it? And Jason, the supervisor, was no help at all
My family and I (myself, husband, and two children) were due to take a trip to Italy on June 24thWe purchased our tickets through JustflyThe cost of the four tickets was $4,We had an unforeseen problem with my daughter's passport and asked Justfly to rebook our tickets for a later dateInitially, every time we called Justfly they told us that the tickets no longer belonged to them and that we had to deal directly with British AirwaysAfter being on the phone with Justfly (on and off and on one occasion from in the evening to the following morning) for three days we were told, by a supervisor (***) that our tickets would be rebookedWe were asked to pay an additional $1,We agreedWe were asked for our passport information and credit card numberWe were then told that the we would receive our ticket confirmation within to hours for processingWe waited days, and when there was no confirmation we called backAgain, we were placed on hold for several hour
BUYER BEWARE! Do not use Justfly.com to book a travel reservation They are completely unethical in their business practices and there is absolutely no customer service My husband and myself had to cancel our trip to Nashville due to both of us being ill at the same time and under Doctor's orders not to travel Justfly.com said they could only give us site credit and not a full refund and the charge to do that would be $per person We refused to pay the $per perdom and the representative then told me that he would not cancel our reservation Long story short, we are having to file a claim with our travel insurance company to try to get reimbursed...all while being very ill
I purchased tickets through justfly.com on *arch 8,for April 19-26,I was charged double for tickets but they resolved that after *y complaintOn *y return date I was at airport an ninety *inutes before flightI tried to get *y tickets at kiosk and *y itenerary numbers wouldn't workI waited in line for *** Airlines agent but after *ins was told They wouldn't be back until after flightI called just fly and they gave *e the same numbers that would not workAfter we *issed our flight and after *ins on hold I finally got the Answer from just fly that I had changed something on April which I had notI believe that they cancelled *y return ticket because I was very unhappy with them taking *oney out of *y account twiceI was told that *** Airlines would have to reschedule *e to which ** said since I booked with justfly, they wouldSo, *y son and I are stuck with no way home, nowhere to go and no way to get thereI was told by just fly to come back for
I recently booked two tickets from their websites and I canceled them within hours because our schedule changedThey charged me dollars cancel fee for each ticketsWhen you follow their steps to book tickets on line, they never remind you how much they are going to get charged for fee if you cancel the tickets within hoursI found out when I canceled my ticketTheir custom service was also bad, I waited for min to reach the representative, who did not gave any reasonable explanationI am not going to use this company anymore
My grandparents years aniversary is this October the 2nd in Canada, I went to*** to buy the tickets for me and my wife, I selected to search tickets departure the 1st and returning the 4th because thats our vacation, I selected departure October the 1st and return October the 4th and did the purchaseI went to my email to forwarded it to my wife and happen to see that the returning date was changed by them to the 6th which I cant due to my job, I call them and they were very rude, cornered me with no solution but to cancel with a feeThey made me understand that they have a system that on purpose change the dates suddenly so you then are forced to pay this cancelation feeThis in not fair, plus they told me they refunded the money in almost a month so now im not going to be abble to buy the ticket at all
I bought an expensive business class tickets from JustFly*** for the travel using Qatar AirlinesThe reference number is 091-904-My original return travel date from Chennai to Atlanta was on 28th May Due to the health issue I could not travel on 28th May so on May 27, 2018, I changed my travel date to 5th June and paid the change fee of $to ***Our credit card statement shows $was paid to the JustFly*** and $was paid to Qatar airlines for this change of travel date (total is $1036.00)Qatar airlines did issue the updated ticket with 5th June return travel dateThe flight from Chennai was on 5th June at 3:amI went to the airport at 12:amI was the first business class passenger who was attended by Qatar associate who handles the business class customersQatar associate that my ticket was cancelled by JUSTFLY*** so I can’t travelI notified my father and he spent 5+ hours on the phone call with JustFly*** and
Booked a flight from LAX to Sydney, Australia for a friends weddingWhen the wedding date was changed from December to August 2017, I contacted justfly*** to change my ticketFirst I checked the ticket prices on their website if I were to book a new ticket for the new dates, and saw that they were $cheaper than what I originally paidAfter calling justfly*** and staying on hold for hours, I was told that the ticket prices for the new dates were $more than I just saw on their website so I would be responsible to pay this additional $for the difference in ticket prices PLUS and additional $in change feesI told them that I just looked up ticket prices and they were cheaper so why were they charging me more? I was put on hold for another hour and when they came back they said that was all they could doI was frustrated and told them I would call backWhen I called back a week later I immediately asked to speak to a managerI told the manager what had ha
ME AND MY WIFE BOOK A FLIGHT.WE HAD TO CANCEL DUE TO THE FACT SHE WAS NOT FEELING GOOD DUE TO HEART PROBLEMSCALL JUSTYFLY AND TOLD THEM WHAT HAPPEN AND THEY SAID I COULD CANCEL AND THEY WOULD GIVE ME CREDIT OF DOLLARS I COULD USE IN A LATER DATEI TRYED TO REBOOK AND WAS TOLD ON NOV THE THAT I HAD NO CREDIT.I WOULD LIKE A FULL REFUND.AND WOULD LIKE TO REBOOK.AND PAY NO PENALTIES
I had made reservations and paid the for in case of cancelation I did the cancellations and I’ve been going on a month for them to refund my money and they keep telling to call the bank cause they already put it back and that is not true I’ve called chase called them did a three way calling with them and the bank and nothing I will never deal with them again they are a rip off terrible experience pay more making a reservation with the airlines instead of them
After I made my flight reservation with justfl***, my credit card was changed times for different amounts which is fine if the total amount equaled that amount presented in the online transaction and the invoiceOne credit card transactions was for justfl*** service and the other transactions were made to the airline for the flight and seat reservationsTotal amount charged to my credit card was $higher that the invoice I have received from justfl***I have called justfl*** twice but they refuse to acknowledge the amount difference and refund
I was online looking for tickets to fly to the Midwest ( last month my friend pd $for these tickets)I saw a special going to Springfield mo for $round trip if booked before midnight, it was 7pm California timeAfter much talk about it not being available for I asked for a supervisor (I had read what the special said to the lady I was talking to when she put me on hold to get a supervisor.) while on hold I checked the computer again and that special was no longer thereThe supervisor came on and said it was not valid & that a round trip ticket was and then she started adding other pricesI told her to just cancel the reservation & don't use the card I was going to cancel due to all the hasslesI was then told there were no refunds but I could pay more $ and use the ticket later, I declinedI asked for a refund again & was denied again, & noticed the $ was already taken outI called my bank to dispute but they said they could start the process
Classic bait and switchThey advertise low fares online on Kayak, then after confirming your purchase, cancel your reservation hours later without explanationYou call in and they offer you a 50% marked up fare as a concession
Purchased ticket through Justfly*** to PakistanMy visa was deniedI was only offered travel credit to the same placeCannot go to Pakistan if visa was deniedI am seeking a refund of $I have the letter from the consulate that says my visa was denied
On September 5, I purchased round trip tickets from Colorado Springs to Los Angeles for November 23, and a return flight for November Justfly*** emailed me tickets for November with a return flight of November I called them immediately and informed them of the mistake that they madeThey told me that there system automatically changes the dates to lower the fairsI informed them that I was active duty military and needed to report back on November They told me I needed to pay them $to fix the problem even though the tickets were only $I asked for a refund and they told me that the tickets were non refundableI asked for a supervisor and they refused to transfer me and suggested that I call United AirlinesI called United Airlines and they told me that this company does this all the time and was really run by a company *** *** *** ***, and I should call them at *** to resolve this problemI called them and they informed me that a sup
Online flight search for Kona, HI returned misleading choices, which resulted in my booking RT tickets to Kahului, HI, which is on Maui rather than the big islandWhen I realized mistake, I contacted JustFly to change my ticketsI was prepared to pay $to change two tickets as indicated on WebsiteHowever, when contacted, JustFly said tickets non-refundable and it would cost me full value of tickets plus $each to make changesI then had to pay an additional $to buy RT inter-island tickets
***STAY AWAY***
I had the unfortunate experience of dealing with this online travel agency and it has been the WORST experienceI have logged over million airline miles in my lifetime and TRUST ME...this is the worst experience- When I booked my airline tickets, they posted the wrong birthday on my partner's ID record, when I knew that I had entered the correct date....it took several hours to get this rectified- The day of my return trip, one of my two legs was canceled I called Justfly to get rebooked....I was on hold for minutes....then it took hours between talking to someone with a broken English and thick Indian accent and being put on hold to get a new reservation....but.....they could not reissue the ticket yet....they needed to wait for the originating airline waiver code When I called the originating airline...they said, "We gave them the code already" Calling Justfly again....after min waiting on hold....someone told me, yes we have the code, it will be re-issued in hours- The next day, I did not see an electronic ticket in my email so I called and they said, they did not have the code...I said yes....I had called them that same day to confirm and they had given that to Justfly Then the guy said, well, I can not call to confirm, they are closed.....I said....NO, they are NOT CLOSED...I just talked to them minutes ago...!!!!!!! *** * *** ** *** *** ***- Finally it took me full days to get the ticket re-issued (hours before the rescheduled return flight)...but because of the delay on the re-issue, I could not get any other options to change flight times-- I can't believe they have the nerve to lie to a customer, to provide wrong and misleading information and to have 2-hour phone conversations on issues that should take 15-minutes tops- Please do not use this overseas travel agency, you will regret your experience.....I will rather pay more in the future and use a reputable company or airline that I trust
I booked a flight through *** and was given a confirmation number and itineraryWhen I went to check in online there was an error so I checked in at the airport before my flight, but when I tried to check in I was told that there was no reservation with my name on it, and when I showed her my confirmation number the attendant was just as confused as I was that nothing was showing up! She said my only option was to call justfly directly or buy a new ticket (for twice the price! Plus a $fee for buying at the airport!)I tried calling justfly but was literally on hold for minutes, and realized I was now going to miss my flight if I didn't get the ticket so I just ended up buying oneIt's been over an hour and I am still on hold.., I have a screen shot of the confirmation from justfly and the charges to my card if you need proof I would be happy to email themOf course, I never received any notification from justfly that this reservation never went through
This company has non-existent customer service who also don't speak very good english, just the worstYou will pay double and won't see your money backWill not use them again and will tell everyone I know not to book with them anymoreI will also make it a career to write negative reviews everywhere because they are a scam companyStay away!!!
Doing business with Justfly.*** has been a hard, expensive lessonAfter scouring the web for a deal on plane tickets, Justfly's prices kept popping upI went to their site, plugged in the dates, and a cheap fare came upIt's important to note how the information was displayed: the price was huge, the dates were smallI took the deal, went to my inbox to review itinerary only to find that the dates were wrongI went to the site immediately, tried to cancel the purchaseI was informed it would cost $per ticket plus the differenceWhen I explained that the dates were not what I had entered, they said that their *search engine* scans for best price AROUND the dates requestedSo I had not looked closely, trusting that the dates I entered would be the dates searchedNot soWhen I finally contacted them via phone, I was told it would cost $75/ticket (I bought 3) to cancel, but I would not be able to get my money backNo, I would be forced to do business with this company, because they would only issue a creditThey kept saying their policies were in line with airline policiesI said if that were true, they would have allowed me to cancel when I first noticed the error without penaltySilence on the phoneI talked the agent down to $50/ticket to cancelNow I am left with a credit that carries the following stipulations: only the three people on the original tickets can use the credit; we must use the same airline; we have a year to use the creditReading other reviews here, who knows what other scam they will try to pull when I try to use the creditI feel soiled by this transaction
When I Purchased the ticket it said it was going to cost me and when they charged I noticed in my bank statement that it charged me I called and they said that they can increase their price whenever they want, which is completely wrong because the costumer should be able to either accept or deny the increased priceThis is completely wrong and they are committing fraud by charging you $dollars to cancel a flight that you did not agree to pay at that priceThey didn't even asked if I was ok to pay for the new price - they just chargedWhat if it would have been 500$ more? Am I supposed to just be ok with it? And Jason, the supervisor, was no help at all
My family and I (myself, husband, and two children) were due to take a trip to Italy on June 24thWe purchased our tickets through JustflyThe cost of the four tickets was $4,We had an unforeseen problem with my daughter's passport and asked Justfly to rebook our tickets for a later dateInitially, every time we called Justfly they told us that the tickets no longer belonged to them and that we had to deal directly with British AirwaysAfter being on the phone with Justfly (on and off and on one occasion from in the evening to the following morning) for three days we were told, by a supervisor (***) that our tickets would be rebookedWe were asked to pay an additional $1,We agreedWe were asked for our passport information and credit card numberWe were then told that the we would receive our ticket confirmation within to hours for processingWe waited days, and when there was no confirmation we called backAgain, we were placed on hold for several hour
BUYER BEWARE! Do not use Justfly.com to book a travel reservation They are completely unethical in their business practices and there is absolutely no customer service My husband and myself had to cancel our trip to Nashville due to both of us being ill at the same time and under Doctor's orders not to travel Justfly.com said they could only give us site credit and not a full refund and the charge to do that would be $per person We refused to pay the $per perdom and the representative then told me that he would not cancel our reservation Long story short, we are having to file a claim with our travel insurance company to try to get reimbursed...all while being very ill
I purchased tickets through justfly.com on *arch 8,for April 19-26,I was charged double for tickets but they resolved that after *y complaintOn *y return date I was at airport an ninety *inutes before flightI tried to get *y tickets at kiosk and *y itenerary numbers wouldn't workI waited in line for *** Airlines agent but after *ins was told They wouldn't be back until after flightI called just fly and they gave *e the same numbers that would not workAfter we *issed our flight and after *ins on hold I finally got the Answer from just fly that I had changed something on April which I had notI believe that they cancelled *y return ticket because I was very unhappy with them taking *oney out of *y account twiceI was told that *** Airlines would have to reschedule *e to which ** said since I booked with justfly, they wouldSo, *y son and I are stuck with no way home, nowhere to go and no way to get thereI was told by just fly to come back for
I recently booked two tickets from their websites and I canceled them within hours because our schedule changedThey charged me dollars cancel fee for each ticketsWhen you follow their steps to book tickets on line, they never remind you how much they are going to get charged for fee if you cancel the tickets within hoursI found out when I canceled my ticketTheir custom service was also bad, I waited for min to reach the representative, who did not gave any reasonable explanationI am not going to use this company anymore
My grandparents years aniversary is this October the 2nd in Canada, I went to*** to buy the tickets for me and my wife, I selected to search tickets departure the 1st and returning the 4th because thats our vacation, I selected departure October the 1st and return October the 4th and did the purchaseI went to my email to forwarded it to my wife and happen to see that the returning date was changed by them to the 6th which I cant due to my job, I call them and they were very rude, cornered me with no solution but to cancel with a feeThey made me understand that they have a system that on purpose change the dates suddenly so you then are forced to pay this cancelation feeThis in not fair, plus they told me they refunded the money in almost a month so now im not going to be abble to buy the ticket at all
I bought an expensive business class tickets from JustFly*** for the travel using Qatar AirlinesThe reference number is 091-904-My original return travel date from Chennai to Atlanta was on 28th May Due to the health issue I could not travel on 28th May so on May 27, 2018, I changed my travel date to 5th June and paid the change fee of $to ***Our credit card statement shows $was paid to the JustFly*** and $was paid to Qatar airlines for this change of travel date (total is $1036.00)Qatar airlines did issue the updated ticket with 5th June return travel dateThe flight from Chennai was on 5th June at 3:amI went to the airport at 12:amI was the first business class passenger who was attended by Qatar associate who handles the business class customersQatar associate that my ticket was cancelled by JUSTFLY*** so I can’t travelI notified my father and he spent 5+ hours on the phone call with JustFly*** and
Booked a flight from LAX to Sydney, Australia for a friends weddingWhen the wedding date was changed from December to August 2017, I contacted justfly*** to change my ticketFirst I checked the ticket prices on their website if I were to book a new ticket for the new dates, and saw that they were $cheaper than what I originally paidAfter calling justfly*** and staying on hold for hours, I was told that the ticket prices for the new dates were $more than I just saw on their website so I would be responsible to pay this additional $for the difference in ticket prices PLUS and additional $in change feesI told them that I just looked up ticket prices and they were cheaper so why were they charging me more? I was put on hold for another hour and when they came back they said that was all they could doI was frustrated and told them I would call backWhen I called back a week later I immediately asked to speak to a managerI told the manager what had ha
ME AND MY WIFE BOOK A FLIGHT.WE HAD TO CANCEL DUE TO THE FACT SHE WAS NOT FEELING GOOD DUE TO HEART PROBLEMSCALL JUSTYFLY AND TOLD THEM WHAT HAPPEN AND THEY SAID I COULD CANCEL AND THEY WOULD GIVE ME CREDIT OF DOLLARS I COULD USE IN A LATER DATEI TRYED TO REBOOK AND WAS TOLD ON NOV THE THAT I HAD NO CREDIT.I WOULD LIKE A FULL REFUND.AND WOULD LIKE TO REBOOK.AND PAY NO PENALTIES
I had made reservations and paid the for in case of cancelation I did the cancellations and I’ve been going on a month for them to refund my money and they keep telling to call the bank cause they already put it back and that is not true I’ve called chase called them did a three way calling with them and the bank and nothing I will never deal with them again they are a rip off terrible experience pay more making a reservation with the airlines instead of them
After I made my flight reservation with justfl***, my credit card was changed times for different amounts which is fine if the total amount equaled that amount presented in the online transaction and the invoiceOne credit card transactions was for justfl*** service and the other transactions were made to the airline for the flight and seat reservationsTotal amount charged to my credit card was $higher that the invoice I have received from justfl***I have called justfl*** twice but they refuse to acknowledge the amount difference and refund
I was online looking for tickets to fly to the Midwest ( last month my friend pd $for these tickets)I saw a special going to Springfield mo for $round trip if booked before midnight, it was 7pm California timeAfter much talk about it not being available for I asked for a supervisor (I had read what the special said to the lady I was talking to when she put me on hold to get a supervisor.) while on hold I checked the computer again and that special was no longer thereThe supervisor came on and said it was not valid & that a round trip ticket was and then she started adding other pricesI told her to just cancel the reservation & don't use the card I was going to cancel due to all the hasslesI was then told there were no refunds but I could pay more $ and use the ticket later, I declinedI asked for a refund again & was denied again, & noticed the $ was already taken outI called my bank to dispute but they said they could start the process
Classic bait and switchThey advertise low fares online on Kayak, then after confirming your purchase, cancel your reservation hours later without explanationYou call in and they offer you a 50% marked up fare as a concession
Purchased ticket through Justfly*** to PakistanMy visa was deniedI was only offered travel credit to the same placeCannot go to Pakistan if visa was deniedI am seeking a refund of $I have the letter from the consulate that says my visa was denied