When I booked tickets for TAP Air Portugal over JustFly.***, the printout showed that first checked bag was free: "Personal item: FREE Carry-on: FREE 1st Bag: FREE 2nd Bag: €110.00"However, when we called Air Portugal, they told us that the price for checking in the first suitcase was USD
To Whom This May Concern, As a consumer, I am formally filing a complaint against the Justfly*** booking agency, regarding the round trip airfare tickets I had purchased for my family of fourTo begin, I had booked online the flights to leave from Phoenix, AZ to San Francisco, CA to depart on June 16th, and returning from San Francisco to Phoenix on June 20th, for nights and days through Justfly.comHowever, when I double checked the itinerary, the flight has been spontaneously scheduled to return on July 20th,(a whole month later!), instead of the return date I had booked online, which was supposed to be June 20th, Without any prior notification or consent, Justfly*** had sporadically modified the returning date for our San Francisco vacation, making our family unable to move forwards with our vacation plansOut of frustration and shock, I was prompted to call Justfly*** on June 4th to notify them of this sudden change in date for the returning flightB
A booking was made through the justfly*** website, and when the confirmation email was sent, we noticed that there was a typo on my wife's middle nameI phoned the justfly*** help desk within minutes of making the reservation, trying to get the error corrected, but days later, I have been unable to get them to correctly make the changeWhat they originally told me would be a $name change fee, has changed to a $name correction penalty fee, a $processing fee, and they are requiring me to pay the price of a new ticket, because they say that a new booking has to be made to drop letters from my wife's middle nameI have contacted Quantas times now, and while they cannot make the name change for me since the booking was made through a third party, they say that the third party can easily make the name change for the $name change feeJustfly*** refuses to allow me to conference in Quantas to walk them through making the name changeWhen I have asked to speak to a
I cancelled a flight and received travel credit after paying a $feeI had previously purchased an extended cancellation policyWhen attempting to use the travel credit to a book a flight, I received several messages on the website stating that there were no flights availableThis was after trying several date rangesWhen I called the 1-number for assistance, they said they would have to transfer me to the "support team" for assistanceThis was after being on hold for minutesI was then on hold for more minutes before Jessica answered the phoneI described the problem I was having using the travel credit on their websiteShe offered to help me look at flight optionsThe one suggestion she had was for times there were not an option for meI asked if I could just look at options online instead of trying to talk to someone since I had been on hold for so long and the online option would be a better use of my timeShe said she would send me a link that would allow
I had purchased a ticket to go to Houston,TX for my cousins wedding in the end of julyShe was murdered in a robbery on June 28thI have spent hours on the phone trying to get assistance with getting my flight changedThey are telling me that I have to provide a death certificate it has been less than a week since her passing we don't have the documentation yet, you can not get a death certificate for two weeks to a month after someone has passed away! There employees were rude and didn't try and offer helpful solutions
I called Justfly to make a reservation on sometime in AprilI spoke to the customer service representative onlineI the end of the reservation and after my credit card information has been given to the travel agent he said I will hear from them by email ASAPI did not hear from them in hours, therefore I placed another phone call to alart them that I have not received my booking ticketHe apologized and asked my to stay online why he review the reasonsHe said it was their error and he forwareded my ticketI noticed the following errors on the booking information: My last name was spelt wrongly as ***, My email address was not correct, It was written as ***I quickly called their attention to those errors within an hour, the agent I spoke to asked me to pay $to correct their errors, I thought that was mischievious, therefore I asked to speak to a Manager and he refused claimed their is NO manager but himHe later asked me to forward my SS card and ID
We purchase ailine tickets to Jackson Hole,WYHowever when we got to the airport the were to Jackson, mississippi! They refused to issue a refund or credit of any kindWe sat on the phone with them for over an hourThey refused to answer simple questions & kept putting us on holdWhen we asked for a supervisor, refused to let us speak to oneWe pais over $for our ticketsThey kept saying there was a $cancellation fee, so we'd be left with $voucher only to be used for the same destination! They ruined our vacation
On 06/19/My wife and I booked two flight through the company JustFly*** to Jamaica departing from FtLauderdale airport and arriving at Montego Bay for 08/31/The return flight from Montego Bay to FtLauderdale was supposed to return on 09/03/After booking and our credit card being charged, I realized that the dates that JustFly*** booked us for was both flying to Jamaica and returning to FtLauderdale on 09/03/We called the company to correct the issue and after an hour of back and forth with their "customer service" employees, we were transferred to their "customer service department" which was a voicemail for a air conditioning companyI have not been able to reach the company since and we were forced to purchase another flight to depart on the correct dateLiterally the worst company I have ever done business with and I will never do so again
I used justfly to schedule my flight from Los Angeles, CA LAX to Melbourne, Australia MELThey charged my card for more than they were advertising on my confirmation emailI tried to call and get it fixed but after being on hold for over an hour and they just keep telling you the same thing over and over...it wears you downTheir system challenges persistence and it worksIt is now over months before my flight and I need to cancel itWhen I called to cancel, I was told I would be charged $to refund the ticket and it would be 6-weeks before my refund would go throughMaybe that would fly in but its and we all now thats totally wrong to conduct business that wayI can understand a small service charge but $is outrageousI commented on their Facebook to see if I could get any further with them, they got my contact info and called my cell phone from no caller ID (which is usually spam) so I didn't answerMy mistakeThe voicemail seemed polite and like they w
Just cancelled a flight reservation to Managua NIcaragua due to the political unrest, people killed and US Embassy travel alertsI called TACA and was told cancellation is ok but with a $cancellation feeOk with me but I thought better to cancel with Justfly because that's where I made the original reservationFilled out the online cancellation request and Justfly showed the $cancel feeall good so farI hit the button - done but when I printed the cancellation fee was $I called Just fly as was told the additional $was a Justfly cancel fee in addition to the TACA airlines feesWhew--Pretty hefty when it was done all onlineThis is one company I will not be doing business with againI thought they were more honest
On February 19, I booked an airline ticket to Tonga on Air New Zealand via Justfly's website for me to teach as a volunteer for a monthSince the booking, my daughter has a scheduled surgery and, as her mother, I need to be here to care for herI have tried to alternately change and cancel my ticket without success but I cannot get straight answers out of this organizationAs background - on July 4th of this year I got the following email: Dear Customer, Your Justfly*** Reservation ** ***) requires immediate attentionPlease call our support department at *** and one of our Customer Support Agents will be happy to assist youKindly note that this is a time-sensitive matter, and failure to contact us may result in disruptions to your travel plansSincerely, The Justfly*** Team At that time the surgery was not scheduledI called this number many times trying to find out what was wrong, waiting on the line for hours! I used my house cordless phone and the
When I booked a flight through Justfly***, they clearly advertised "free hour cancellation of flight." I took a screenshot of the guarantee to make sureWhen I needed to cancel hours later and called, they denied this policy even though I sent them the screenshotThey originally wanted to charge me $dollars to cancel, and after insisting about their guarantee and screenshot, they dropped it down to $25, which I reluctantly accepted in order to end the call (I had been on hold for ~min), and because I wanted to make sure I wouldn't get charged for the full flight amount, which was in the thousandsThis is a clear case of advertisementI wish I would have googled them beforehand, since I just saw the Revdex.com filed a report about them:***
On 3/14/I purchased two tickets for Thailand thru Justly*** for the travel dates of 4/8/to 4/18/by Air China the next day after purchase I realized I had booked my ticket under *** *** *erez my full name and later realized my passport was under just *** *** my married nameThe easiest solution I thought was to call the airline and ask to have the last name *** removed from the ticketI called the airline and I was on hold for about minuted before the agent came back on the line and told me they would have to contact the airline to see if this change was possibleI was told they would call me back within 24hrsI never received a call back I called back days later to check on the status and I was informed that the airline only allowed a letter change and since it was a whole last name being changed they could not do thatI was told I would have to purchade a whole new ticket at the new price to make that changeI asked to speak to a manager and I was pu
I purchased a ticket via their website to travel from Portland, OR to Amsterdam, NL on September 12th, (*** *** ***) for $On reviewing the details of the flight I realized it was for the wrong day, so on September 13th, I called the JustFly*** customer service number to change the flightWhen on the phone with the representative, I asked about moving the flight to the other date and he said that ticket would cost $888.10, plus a $cancellation fee for the original ticketThey also said that they could not credit me the amount paid for the original ticket ($553.57) and that I would have to authorize a new purchase of $on my credit card and that the original $would be refunded in daysMy call was very frustrating and I decided the new ticket was too expensive so I asked to simply pay the $cancellation fee to cancel the original ticketDuring this call the representative was repeatedly insisting I sign the e-document authorizi
We bought tickets and cancelled tickets within hrsThey charged for each ticket saying airline is chargingAfter talking with airline, they said hrs cancellation is freei send the email twice about complainno aswer
Last year on 24th September 2017, I booked flight tickets for myself and my then years daughter from Minneapolis to Mumbai using Justfl***, flying through Air CanadaFor some reasons, I had to cancel our flights and that’s when the nightmarish experience startedWhen asked about cancellation fee, there was inconsistent information given to meOne agent mentioned dollars and when I called back I was told dollarsFinally after lot of arguments and discussion, the flights were cancelled for cancellation of dollarsNow I am trying to use my travel credit and their website would return me flight options after providing the intended dates of travelThe same search works if I do that from their home pageTried calling them and wait time was more than minutes and it stayed “more than minutes” for next minutesAfter minutes it changed to “upto minutes”After several attempts when the call was finally connected, it was routed from one group to another groupLast person I talked to told me that they cannot see the price so they have to reach out to airline and I need to call them after hoursWhen I mentioned that I can see the price, I was given some weird excuse that prices for a new booking and re-booking are differentMy dollars are stuck in travel credit with them and I am unable to use them even if I want to use themUnfortunately I read the complaints for Justfl*** only after booking my ticketsI am not sure if you can help me with getting my money back but I really hope that this email adds enough to already reported concerns by customer, for authorities to take some action against these money eaters!
Regards,
*** ***
I had purchased a ticket to go to Houston,TX for my cousins wedding in the end of julyShe was murdered in a robbery on June 28thI have spent hours on the phone trying to get assistance with getting my flight changedThey are telling me that I have to provide a death certificate it has been less than a week since her passing we don't have the documentation yet, you can not get a death certificate for two weeks to a month after someone has passed away! There employees were rude and didn't try and offer helpful solutions
Purchased plane tickets from ***Had to cancel a flight from Palm Springs to Seattle for myself, my wife and our daughter as the date was incorrectThey said I would have to rebook a new flight and they would issue a credit for the flight that was cancelledSo now I have $in travel credit sitting in my accountWhen I went to use it, they told me I couldn't rebook a new flight with them, I would have to use the credit through DeltaI called Delta and they said they need the voucher number associated with the cancelled flightI called JustFly back to get the voucher number and they keep giving me the number to a flight not associated with the cancelled flightThen they tell me the credit is with DeltaI've called JustFly multiple times and been on hold somewhere around 10+ hours this week, only to keep getting hung up on by inept agents who keep reassuring me they will contact Delta and speak to them directly and to please hold...and then they keep hanging up on me
We bought cancellation insurance with Justfly.com and when we cancelled we were charged a cancellation fee even though insurance promised to pay 100% of cancellation
On 1/16/16, I engaged a Qatar Air flight through Justfly and realized immediately that I had typed in the wrong return dateI spoke to a Justfly representative by phone and was told to schedule the correct flight and that the first reservation would be cancelledI was told that I would be charged for both flights and that the charge for the cancelled flight would be refunded to my visa card in about two weeksThis never happenedSeveral times since I have called Justfly and have been told each time by a representative that a $refund was authorized on 1/I was told to submit my visa card summary to show that I had not received the refundI have done this twiceDuring my last call, I told the Justfly representative that if I did not receive the refund within the next month, my next contact would be to the Revdex.comI have still not received it
When I booked tickets for TAP Air Portugal over JustFly.***, the printout showed that first checked bag was free: "Personal item: FREE Carry-on: FREE 1st Bag: FREE 2nd Bag: €110.00"However, when we called Air Portugal, they told us that the price for checking in the first suitcase was USD
To Whom This May Concern, As a consumer, I am formally filing a complaint against the Justfly*** booking agency, regarding the round trip airfare tickets I had purchased for my family of fourTo begin, I had booked online the flights to leave from Phoenix, AZ to San Francisco, CA to depart on June 16th, and returning from San Francisco to Phoenix on June 20th, for nights and days through Justfly.comHowever, when I double checked the itinerary, the flight has been spontaneously scheduled to return on July 20th,(a whole month later!), instead of the return date I had booked online, which was supposed to be June 20th, Without any prior notification or consent, Justfly*** had sporadically modified the returning date for our San Francisco vacation, making our family unable to move forwards with our vacation plansOut of frustration and shock, I was prompted to call Justfly*** on June 4th to notify them of this sudden change in date for the returning flightB
A booking was made through the justfly*** website, and when the confirmation email was sent, we noticed that there was a typo on my wife's middle nameI phoned the justfly*** help desk within minutes of making the reservation, trying to get the error corrected, but days later, I have been unable to get them to correctly make the changeWhat they originally told me would be a $name change fee, has changed to a $name correction penalty fee, a $processing fee, and they are requiring me to pay the price of a new ticket, because they say that a new booking has to be made to drop letters from my wife's middle nameI have contacted Quantas times now, and while they cannot make the name change for me since the booking was made through a third party, they say that the third party can easily make the name change for the $name change feeJustfly*** refuses to allow me to conference in Quantas to walk them through making the name changeWhen I have asked to speak to a
I cancelled a flight and received travel credit after paying a $feeI had previously purchased an extended cancellation policyWhen attempting to use the travel credit to a book a flight, I received several messages on the website stating that there were no flights availableThis was after trying several date rangesWhen I called the 1-number for assistance, they said they would have to transfer me to the "support team" for assistanceThis was after being on hold for minutesI was then on hold for more minutes before Jessica answered the phoneI described the problem I was having using the travel credit on their websiteShe offered to help me look at flight optionsThe one suggestion she had was for times there were not an option for meI asked if I could just look at options online instead of trying to talk to someone since I had been on hold for so long and the online option would be a better use of my timeShe said she would send me a link that would allow
I had purchased a ticket to go to Houston,TX for my cousins wedding in the end of julyShe was murdered in a robbery on June 28thI have spent hours on the phone trying to get assistance with getting my flight changedThey are telling me that I have to provide a death certificate it has been less than a week since her passing we don't have the documentation yet, you can not get a death certificate for two weeks to a month after someone has passed away! There employees were rude and didn't try and offer helpful solutions
I called Justfly to make a reservation on sometime in AprilI spoke to the customer service representative onlineI the end of the reservation and after my credit card information has been given to the travel agent he said I will hear from them by email ASAPI did not hear from them in hours, therefore I placed another phone call to alart them that I have not received my booking ticketHe apologized and asked my to stay online why he review the reasonsHe said it was their error and he forwareded my ticketI noticed the following errors on the booking information: My last name was spelt wrongly as ***, My email address was not correct, It was written as ***I quickly called their attention to those errors within an hour, the agent I spoke to asked me to pay $to correct their errors, I thought that was mischievious, therefore I asked to speak to a Manager and he refused claimed their is NO manager but himHe later asked me to forward my SS card and ID
We purchase ailine tickets to Jackson Hole,WYHowever when we got to the airport the were to Jackson, mississippi! They refused to issue a refund or credit of any kindWe sat on the phone with them for over an hourThey refused to answer simple questions & kept putting us on holdWhen we asked for a supervisor, refused to let us speak to oneWe pais over $for our ticketsThey kept saying there was a $cancellation fee, so we'd be left with $voucher only to be used for the same destination! They ruined our vacation
On 06/19/My wife and I booked two flight through the company JustFly*** to Jamaica departing from FtLauderdale airport and arriving at Montego Bay for 08/31/The return flight from Montego Bay to FtLauderdale was supposed to return on 09/03/After booking and our credit card being charged, I realized that the dates that JustFly*** booked us for was both flying to Jamaica and returning to FtLauderdale on 09/03/We called the company to correct the issue and after an hour of back and forth with their "customer service" employees, we were transferred to their "customer service department" which was a voicemail for a air conditioning companyI have not been able to reach the company since and we were forced to purchase another flight to depart on the correct dateLiterally the worst company I have ever done business with and I will never do so again
I used justfly to schedule my flight from Los Angeles, CA LAX to Melbourne, Australia MELThey charged my card for more than they were advertising on my confirmation emailI tried to call and get it fixed but after being on hold for over an hour and they just keep telling you the same thing over and over...it wears you downTheir system challenges persistence and it worksIt is now over months before my flight and I need to cancel itWhen I called to cancel, I was told I would be charged $to refund the ticket and it would be 6-weeks before my refund would go throughMaybe that would fly in but its and we all now thats totally wrong to conduct business that wayI can understand a small service charge but $is outrageousI commented on their Facebook to see if I could get any further with them, they got my contact info and called my cell phone from no caller ID (which is usually spam) so I didn't answerMy mistakeThe voicemail seemed polite and like they w
Just cancelled a flight reservation to Managua NIcaragua due to the political unrest, people killed and US Embassy travel alertsI called TACA and was told cancellation is ok but with a $cancellation feeOk with me but I thought better to cancel with Justfly because that's where I made the original reservationFilled out the online cancellation request and Justfly showed the $cancel feeall good so farI hit the button - done but when I printed the cancellation fee was $I called Just fly as was told the additional $was a Justfly cancel fee in addition to the TACA airlines feesWhew--Pretty hefty when it was done all onlineThis is one company I will not be doing business with againI thought they were more honest
On February 19, I booked an airline ticket to Tonga on Air New Zealand via Justfly's website for me to teach as a volunteer for a monthSince the booking, my daughter has a scheduled surgery and, as her mother, I need to be here to care for herI have tried to alternately change and cancel my ticket without success but I cannot get straight answers out of this organizationAs background - on July 4th of this year I got the following email: Dear Customer, Your Justfly*** Reservation ** ***) requires immediate attentionPlease call our support department at *** and one of our Customer Support Agents will be happy to assist youKindly note that this is a time-sensitive matter, and failure to contact us may result in disruptions to your travel plansSincerely, The Justfly*** Team At that time the surgery was not scheduledI called this number many times trying to find out what was wrong, waiting on the line for hours! I used my house cordless phone and the
When I booked a flight through Justfly***, they clearly advertised "free hour cancellation of flight." I took a screenshot of the guarantee to make sureWhen I needed to cancel hours later and called, they denied this policy even though I sent them the screenshotThey originally wanted to charge me $dollars to cancel, and after insisting about their guarantee and screenshot, they dropped it down to $25, which I reluctantly accepted in order to end the call (I had been on hold for ~min), and because I wanted to make sure I wouldn't get charged for the full flight amount, which was in the thousandsThis is a clear case of advertisementI wish I would have googled them beforehand, since I just saw the Revdex.com filed a report about them:***
On 3/14/I purchased two tickets for Thailand thru Justly*** for the travel dates of 4/8/to 4/18/by Air China the next day after purchase I realized I had booked my ticket under *** *** *erez my full name and later realized my passport was under just *** *** my married nameThe easiest solution I thought was to call the airline and ask to have the last name *** removed from the ticketI called the airline and I was on hold for about minuted before the agent came back on the line and told me they would have to contact the airline to see if this change was possibleI was told they would call me back within 24hrsI never received a call back I called back days later to check on the status and I was informed that the airline only allowed a letter change and since it was a whole last name being changed they could not do thatI was told I would have to purchade a whole new ticket at the new price to make that changeI asked to speak to a manager and I was pu
I purchased a ticket via their website to travel from Portland, OR to Amsterdam, NL on September 12th, (*** *** ***) for $On reviewing the details of the flight I realized it was for the wrong day, so on September 13th, I called the JustFly*** customer service number to change the flightWhen on the phone with the representative, I asked about moving the flight to the other date and he said that ticket would cost $888.10, plus a $cancellation fee for the original ticketThey also said that they could not credit me the amount paid for the original ticket ($553.57) and that I would have to authorize a new purchase of $on my credit card and that the original $would be refunded in daysMy call was very frustrating and I decided the new ticket was too expensive so I asked to simply pay the $cancellation fee to cancel the original ticketDuring this call the representative was repeatedly insisting I sign the e-document authorizi
We bought tickets and cancelled tickets within hrsThey charged for each ticket saying airline is chargingAfter talking with airline, they said hrs cancellation is freei send the email twice about complainno aswer
Last year on 24th September 2017, I booked flight tickets for myself and my then years daughter from Minneapolis to Mumbai using Justfl***, flying through Air CanadaFor some reasons, I had to cancel our flights and that’s when the nightmarish experience startedWhen asked about cancellation fee, there was inconsistent information given to meOne agent mentioned dollars and when I called back I was told dollarsFinally after lot of arguments and discussion, the flights were cancelled for cancellation of dollarsNow I am trying to use my travel credit and their website would return me flight options after providing the intended dates of travelThe same search works if I do that from their home pageTried calling them and wait time was more than minutes and it stayed “more than minutes” for next minutesAfter minutes it changed to “upto minutes”After several attempts when the call was finally connected, it was routed from one group to another groupLast person I talked to told me that they cannot see the price so they have to reach out to airline and I need to call them after hoursWhen I mentioned that I can see the price, I was given some weird excuse that prices for a new booking and re-booking are differentMy dollars are stuck in travel credit with them and I am unable to use them even if I want to use themUnfortunately I read the complaints for Justfl*** only after booking my ticketsI am not sure if you can help me with getting my money back but I really hope that this email adds enough to already reported concerns by customer, for authorities to take some action against these money eaters!
Regards,
*** ***
I had purchased a ticket to go to Houston,TX for my cousins wedding in the end of julyShe was murdered in a robbery on June 28thI have spent hours on the phone trying to get assistance with getting my flight changedThey are telling me that I have to provide a death certificate it has been less than a week since her passing we don't have the documentation yet, you can not get a death certificate for two weeks to a month after someone has passed away! There employees were rude and didn't try and offer helpful solutions
Purchased plane tickets from ***Had to cancel a flight from Palm Springs to Seattle for myself, my wife and our daughter as the date was incorrectThey said I would have to rebook a new flight and they would issue a credit for the flight that was cancelledSo now I have $in travel credit sitting in my accountWhen I went to use it, they told me I couldn't rebook a new flight with them, I would have to use the credit through DeltaI called Delta and they said they need the voucher number associated with the cancelled flightI called JustFly back to get the voucher number and they keep giving me the number to a flight not associated with the cancelled flightThen they tell me the credit is with DeltaI've called JustFly multiple times and been on hold somewhere around 10+ hours this week, only to keep getting hung up on by inept agents who keep reassuring me they will contact Delta and speak to them directly and to please hold...and then they keep hanging up on me
We bought cancellation insurance with Justfly.com and when we cancelled we were charged a cancellation fee even though insurance promised to pay 100% of cancellation
On 1/16/16, I engaged a Qatar Air flight through Justfly and realized immediately that I had typed in the wrong return dateI spoke to a Justfly representative by phone and was told to schedule the correct flight and that the first reservation would be cancelledI was told that I would be charged for both flights and that the charge for the cancelled flight would be refunded to my visa card in about two weeksThis never happenedSeveral times since I have called Justfly and have been told each time by a representative that a $refund was authorized on 1/I was told to submit my visa card summary to show that I had not received the refundI have done this twiceDuring my last call, I told the Justfly representative that if I did not receive the refund within the next month, my next contact would be to the Revdex.comI have still not received it