This place is terrible and it is a massive scamI had to make changes to a flight and in total spent more than hours on the phone (80% of that time was spent on hold)I spoke to one person about the steps I would need to take to make the change and they gave me the informationI wrote it down and hung up to work out a few details but when I called back the person I spoke to this time gave me a completely different process with different informationSo going off of that information I hung up to work out some details and called backShockingly, I spoke to someone different who also told me something entirely differentAt this point, we decided we wanted to cancel our flights - call it a bad gut feeling but after dealing with this company we weren't comfortable leaving our travel arrangements to themSo I tried to cancel and was told about a cancellation policy that was completely different from the policy we read about when we booked our ticketsI was livid and asked to speak with the managerThe employee had a terrible attitude and told me that there wasn't a manager in the office at the moment - which I found hard to believeI said something like "so you're telling me there is not one manager or supervisor in the office who can help me right now? I find that very hard to believe." She immediately corrected herself and said "well there is one manager but they are the only manager here and are very busy so you will wait a long time to talk to them." I told her that was fine and to put me throughShe said okay very abruptly and supposedly put us through to the manager's queueBased on her reaction though I have a feeling that she just put us on hold and left us there because she didn't want us talking to a mangerWe were on hold for at least an hour before I finally decided to try somethingI had my friend stay on that phone and wait on hold while I called in again from a new phoneI was hoping to speak to someone different and immediately ask to speak directly with a manager - rather than go through the whole ordeal for the 6th time that dayThe guy who answered the phone this time was different and when I asked to speak to a manager he insisted on trying to help me firstI told him "no thank you, I've spoken to at least other people in your position already and I'm getting mixed messages, confusing answers and have gotten absolutely nowhereI need to speak with a manager." He told me that he'd put me through but that there would be a little bit of a wait (of course) so I told him that was fineI was on hold for about 15-minutes before the manager answered my second callThe original phone call I was on (the phone my friend was now waiting on hold for over an hour and a half to speak to the manager) was still on holdWhich seemed very strangeYou would think that if she had been on hold for an hour and a half and I had only been waiting for minutes the manager would have answered her call firstBut he didn'tWhich made me pretty sure that I was right in guessing that the girl I'd spoken to earlier had never actually put our call through to the managerFINALLY, after about hours I was speaking to a managerHe was not extremely helpful either but at least had the authority to make something happenI explained that we wanted to cancel our flightIt took some discussion and some explanation about our experience with their company so far but he finally got to the point where he agreed to help usHe said that he would cancel it and explained what money we would get backHe said that it would take 6-weeks for the refund to come throughWe had read on the Revdex.com website that they are very sketchy with refunds so I asked him to send me an email confirmation for each flight that was cancelledHe said that it would come through in 3-minutesI told him that wasn't acceptable and that I wasn't hanging up with him until I had an email in my inbox for both tickets that were cancelledThen things got weirdHe said "well our email isn't working right now so I can't send any emails out."
At this point I was extremely frustrated so I said something like "oh well how convenient for you." I told him that I wasn't hanging up until I had an email so he needed to figure something out because I didn't trust their companySuddenly he said "oh, the email is working again." ShockerHe ended up sending me an email with the cancellation but it had the WRONG CONFIRMATION NUMBERI think he was hoping I wouldn't notice but I learned not to trust this company about hours earlier so I was scrutinizing itWhen I pointed that out he said "oh, my mistake." He corrected them and send them to me againI scrutinized the email to make sure everything was rightHe reiterated that it would take 6-weeks for the refund to hit but I told him that since I had it in writing, that was okayI would follow up in weeks if I didn't have it by thenShockingly, the refund did drop about weeks after all of this happenedAnd it was for the right amountWe gave them hell so I'm sure that had something to do with itOverall, this was a terrible experience and I'm so glad that we didn't use the travel arrangements they made for usI've heard horror storiesI wish I had done more research before but I know better nowWe ended up getting a better flight deal going directly through an airline after this and had a great tripI will never use Just Fly or recommend it to anyoneIn fact, I will always strongly warn against it
Hi, I booked a ticket at Justfly.com for $USD at AM on 15th MarchAfter about hrs of ticket booking, I got a notification from my credit card that an additional charge of 79.90$ was placed on my card from JustflyI decided to cancel my booking and according to the booking rules, I should not have been charged any cancellation feeHowever, I checked online and was shocked to see that the cancellation fee was 150$! I called them and asked why I needed to pay a cancellation even though my ticket was booked less than hrs agoAfter multiple arguments, they reduced my cancellation fee to 50$I am complaining because this company is unethical and unreliable
hello all just got done with a flight booked by justfl*** and personaly will never use them again 1st got too air port check in try getting boarding passes and they cant be found do to wrong info of flight we were to go from R.U.D NCTO HOUSTON HOBBY TXinstead of going to hobby airport where we were supose to be we end up at bush inter airport for had no time to get fix as problems came at check in so take the flight end up hrs from where we needed to be trying figure out how to now get 3hrs further as land in tx I call the justfly.com let them know they missed things up get rude customer service from start then by end of convesation they say oh we will fix this then proceed to tell me they wanted another per ticket to make my flight home from the right airport as they messed up the booking to begain with .......I snapped words of advise agents baerly speak english and are just down right rude PLEASE FOLKS NEVER USE THIS COMPANY TO BOOK A FLIGHT
I booked a Westjet flight through Justfly and then needed to change it due to a death in the familyNot only did they not volunteer information about their bereavement policy- I had to drag it out of them- they charged me a $change fee (to Justfly and to Westjet) despite their policy being that the fee would be waivedWhen I protested I was told to submit verification of the death at which time the fees would be refundedI submitted verification by email and called back- no resultSent it again and another call- no resultCalled once more and insisted to have a confirmation email that this fee would be refunded - no resultThe fourth call revealed that the "verification process" hadn't even been startedI was then told that they can only refund my fee if the airline also agrees to refund theirs- patently UNTRUE, based on the information I was given at the time of booking the changeI asked to be transferred to a supervisorAfter several tries of explaining myself to the supervisor who seemed intent on not refunding my fee I finally succeededI was sent a complicated invoice which is more confusing than elucidating which is supposed to indicate that the charge has been refunded but I won't know for sure until business days has passedThis leaves me to fend for myself for the charge with Westjet and that's if it was even successful
Wow, where do I beginThe departure city of my flight was changed entirely after a flight I booked was cancelledI booked this through justfly and they never contacted me about the change, I just happened to see it on my own mere days before my international trip! I would have went to the wrong airport! When I called I received the new itinerary (the original flight was direct the new one was not) when I brought up feeling like I should receive a little compensation for the inconvenience and huge oversight the tables turnedThe supervisor kept saying “on this one, I am sorry” followed by claiming that the airline never notified them of the cancellation despite the first woman I spoke to about the new itinerary telling me the exact date on which they were notified by the airline of the cancelled flightI contacted the airline and they were quick to blame the agencyAlso when I mention compensation I mean, I would have been satisfied with a $Amex gift card or anything that said,
I had a flight booked seats with justfly departing from Charlotte NC on 9/14/Because of hurricane Florence we decided to cancel the flightI called justfly, and they said the charge $per seat to cancelI asked when I will receive the balance and they said I won't that I had to get that from Frontier AirlineI ended the call to call Frontier While I was on hold with frontier I got an email from justfly and my credit card companyof a $charge and I looked at my credit card and there was a charge of $I then looked at the justfly email and and it was a receipt of the cancelation for $and no credit for any remaining balanceI responded to that email and said I didn't cancelI then spoke with Frontier and they said my seats have not been canceledI then authorized frontier to cancel my seatsThey canceled my seats and gave me a credit for the full amount to be used within yearI called justfly and told them that I had canceled with Frontier and f
To Whom it May Concern, I got married following the purchase of my flight from JustFly (for my honeymoon), and required a name changeI have been extremely disappointed with the serviceAt this time, I have spent around hours on the phone with their support team (mostly on hold), and of my calls requesting a supervisor due to the incompetence of the operators, only once did I get through to a supervisorInitially, I was told over and over that a name change was impossible, despite providing evidence of the change (my passport and marriage certificate)I had also spoken with the airline, and from them I knew that a change could be done for a $fee, but I was warned that they'd been having issues with JustFly all year, and it would likely be a lengthy processFast forward many hours of being on the phone with them later, and I finally got someone to agree to make the changeThey then tell me they'll have to charge me another fee of $I finally agree to this (so I'm now
A return ticket from Chicago to Puerto Vallarta was purchased in September of The flight was purchased leaving March 26th to Mexico, and returning April 2ndto ChicagoThe flight had a stopover through Guadalajara on the way to Puerto Vallarta, and a stopover in Mexico City for the return ticketThe airline, Aeromexico, stopped serving the route Guadalajara to Puerto Vallarta, so Justfly changed the return ticket for a one way Mexico to ChicagoAfter numerous phone calls and numerous assurances that they would find an alternative to provide a return ticket similar to the originally purchased, they kept on sending one way-ticket confirmationsAt times their strategy was negating that such return ticket was purchased, others they have recognized the issue and assured it would be fixed in hThis issue has not been resolved since my first contacts with them in December
This guys are scammers I thought I was booking with the airlines,but ended up booking though them Just got my credit card bill with an extra $charge from them The need to be shut down!
Justfly.com purchased online ticket Toronto Denver, CO to EritreaAirline initiated flight cancellations on 05/and justfly.com couldn't find anything ther flight to return to Denver instead the referred me to the insurance company for a refundIn order to get a hold of a customer service to speak to, it takes anywhere from 2-hours on holdCustomer service representative or manager can not rectify the problemOne manager even promised to have changed the flight and when on hold while saving the information she hung up on meNow I am in the process of getting a refund from the insurance company but I had to purchase a ticket to return to Denver
The email I sent to JustFly explains my scenarioThis is what I sent to*** today, 11/8/afternoon: "Hello - I was just on the phone with a JustFly representative named, ***.” She just hung up the phone on me without resolving my issueThis is the worst customer service I have ever experienced and not to mention it was filled with fraudulent and dubiously misleading statementsThe product I purchased (See below) on September 16, is no longer the same product today as result of Lebanon's Prime Minister having resigned from office on Saturday, November 4, Therefore, Beirut is now experiencing a high threat of civil warCountries have now advised their citizens to leave Lebanon as a resultGiven these circumstances, I request a FULL REFUND of my travel ticket as I must cancel my flight at no fault of my ownIf I pursue this flight it is a severe risk to my safety and your representative “***” kept implying that I keep my flight or risk feesHe
I purchased tickets for a vacation and we are unable to fly now, I called to cancel the flight, because I have insurance on the tickets, and they told me that they cannot cancel the ticketsAnd that I can't claim insurance until they email me a cancellation confirmation
They went around in circles about not being able to cancel this purchase, and after I already had lost my patience, they said "you can cancel, but it's $per person"
This company has the worse customer service, the hold time is over mins each time I've called
They have hidden charges for everythingBEWARE
Issue: Differences in the quoted price as opposed to what is actually charged on the consumer’s credit card after bookingOn 7/19/I purchased tickets to Australia from Justfly*** They sent me an email with booking confirmation for the tickets at a price of $Then I see a charge from JustFly.com in my credit card for $(including a $charge for seat reservations which they did not disclose anywhere), instead of $($1957.64+$27.90)I also checked with the airline and I had no seats assignedI called JustFly*** customer service and they credited back $to my credit card and cancelled the seat assignment (later I had to pay $to the airline for the same seats)They then asked for a screenshot of my credit card statement and after a number of emails and phone calls they sent me email that they will reimburse me $(the correct amount should have been $= $-$- $but I let it go) in business day to my paypal
I had paid for airline tickets through Justfly but I needed to cancel one persons flight due to a death in the familyI was aware that there would be a cancelation fee but what I wasn't aware of was the fact that they wouldn't let me use that money to purchase another flight right awayI had to pay for another flight right away and get a credit for the original ticketNot only was I dinged over $for cancelling when I go to use the credit I will be charged another $I did try to use the credit a week after the cancelation but I was on the phone for more than an hour and 1/and I feel I got the run aroundThey would say they can't give me a flight going in the opposite direction (what does this have to do with a credit) then after waiting another 1/hr they tell me I can't fly on the date I requested even though I could see on line that they had several flights open on that dateI had to hang up due to be exhaustion and frustrationI then made arrangements directly with an airlineNow a month later and I am trying to use that credit right now but I have been put on hold for minutes and somehow I doubt they are going to answer my callMy husband had the same experienceWe are out over $I WILL NEVER USE THIS COMPANY AGAIN
I purchased airline tickets from them traveling on Air Canada 6/4/The airline has changed the time of my flight and their policy is if they have a make a change to your flight you can make a change without feesBecause I purchased the tickets through justfly*** I have to make the change with themThey are refusing to do that without charging me the change fees
Last November my wife and I booked three round trip tickets (at $1,800) with a travel agency called Justfl*** for our family to go see our friends in Costa Rica Very suddenly (within the same day of purchasing flights) we had to reschedule our trip because our lodging accommodations changedSo we had to cancel our original tickets and book a different date...I realize cancelling tickets is already a risky business even when dealing directly with the airlines and most often you aren’t able to get a full refundHowever, Justfl*** assured us that if we pay an extra $“cancellation fee” they would give us an $1,credit which we could use to book a flight to Costa Rica anytime before Yesterday we called Justfl*** to redeem our $1,credit and book a flightMy wife was put on hold for an unusually long period of timeThen she was transferred to at least three different people, none of which could find any record of our creditFinally her call was dropped in mid-conversation after she expressed her concern that this seemed very much like a “scam”We are going to try again today to reach someone at Justfl*** who can in any way possible help book our flights to Costa Ricabut it certainly looks as though we were ultimately scammed for a grand total of over $2,
Used "Justfly" for the first time ever to book a domestic flight roundtrip and had a wonderful experience, everything went smoothSoon after booking, I decided to further into some reviews of this company and instantly got "worried" and "stressed out" due to the overwhelming number of negative experiencesHowever, despite the opposition I had a smooth experience all aroundHere are some key points I hope may help anyone worried and/or uncertain:
- Make sure you are in the system:
Go to the official airliner's website (Spirit, American, Delta, United, etc.) and enter your confirmation code and other info into their "Flight Status Checker Tool"Look over the information, check names, date, time, etcto ensure accuracyWhatever information shows on their site is what is in the systemIf you're extra cautious you can even call the airliner (which is typically a toll free number) and it will tell you the what is in the system- ALL flights are non-refundable:
If for any reason you are not able to make the flight and need to cancel, you will not receive a refundWhat is even more strange is they will charge you to cancel and get a refund! Doesn't sound much like a refund to meIf you aren't able to make the flight then just leave it be, the airliner won't wait around if you don't show up- Information / details must be precise:
If you accidentally entered the wrong name(s), date(s), or flight details then don't count on "Justfly" to fulfill it properlyThey will charge you to change anything and in which I've heard even when paid won't get updated within the airliner's / airports system (as if they never requested the change)
- Double check for any additional charges:
When you're booking your flight, keep an eye on that price and ensure it isn't going up significantlyAlso make sure to check your bank statements to ensure there isn't any extra chargesThis is just taking extra precautions- Extremely poor customer service:
Don't waste your time contacting "Justfly" via phone, you will wait a long time, get hung up on, or the representative will insist on some way of getting you to spend more moneyTo sum up JustflyThey are a greedy organization with several schemes to suck more money out of youHowever, their ticket prices are some of the most inexpensive, but is definitely a unreliable company when any problem arisesIf you did everything right on your part then you should be just fineHowever, if you want complete certainty and support with your flight just simply book from one of the airliner's official websiteRecommendation: Book from "Google Flights" or the airliner's official website
HorribleI was lied to twice by representatives of this companyWhen I realized that I had been lied to, I called in less than minutes to cancel my flightsI asked to speak to the supervisor, ***, Badge Number ***, who told me I would be charged this huge amount of money to cancel a flightHe said it was in their policy to do so, and yet, that policy was never read to me on the phone and that is how I made my reservation He refused to give me his supervisor's name and refused to accept any reasonable option that I provided him for a resolutionI felt like I was being held hostageAlso, had I booked the flight directly with the airlines in would have been considerably cheaperTruly a disgusting organizationAvoid at all cost
I bought three flights on October 24, with just.fly*** from San Francisco CA to Rosario-Argentina, and when I wanted to change the return date the company was systematically denied both online and by phone with shameful waiting, I canceled the flights, they charged me a fine and they told me that I had a credit of and when I wanted to use it, they tried to charge me again the flights with a promise of accreditation that will never come because they intend to charge me 7000, this is fraudWhen I canceled the reservation, they sent me an online message telling me that the credit is refundable, but this did not happenbecause when I wanted to use it, they charged me again dollars plus the three thousand that they have already charg
Purchased a round trip ticket from Orlando to Minsk BelarusCalled and booked directly with Justfly*** agent via phoneAfter booking flight, agent noted I would receive itinerary within hrsAfter not receiving iterinary after days, I called to find out what happenedNew agent verified email address which was incorrectThis after the original agent and I repeated and confirmed my email address at least timesNew agent sent iterinaryAfter reviewing iterinary, I noticed that the last leg of my return flight from Minsk was not the same flight the agent quoted me and that I had booked (was sold a flight from Washington DC at 5:pm on June 26th and arriving in Orlando Florida at 8:pmInstead, my iterinary showed me leaving Washington DC at 10:pm and arriving the next day at 12:am)I called back and proceeded to spent hour and minutes waiting and discussing the mistake with yet another new agentInitially they said I would have to pay a bunch of fees (over $
This place is terrible and it is a massive scamI had to make changes to a flight and in total spent more than hours on the phone (80% of that time was spent on hold)I spoke to one person about the steps I would need to take to make the change and they gave me the informationI wrote it down and hung up to work out a few details but when I called back the person I spoke to this time gave me a completely different process with different informationSo going off of that information I hung up to work out some details and called backShockingly, I spoke to someone different who also told me something entirely differentAt this point, we decided we wanted to cancel our flights - call it a bad gut feeling but after dealing with this company we weren't comfortable leaving our travel arrangements to themSo I tried to cancel and was told about a cancellation policy that was completely different from the policy we read about when we booked our ticketsI was livid and asked to speak with the managerThe employee had a terrible attitude and told me that there wasn't a manager in the office at the moment - which I found hard to believeI said something like "so you're telling me there is not one manager or supervisor in the office who can help me right now? I find that very hard to believe." She immediately corrected herself and said "well there is one manager but they are the only manager here and are very busy so you will wait a long time to talk to them." I told her that was fine and to put me throughShe said okay very abruptly and supposedly put us through to the manager's queueBased on her reaction though I have a feeling that she just put us on hold and left us there because she didn't want us talking to a mangerWe were on hold for at least an hour before I finally decided to try somethingI had my friend stay on that phone and wait on hold while I called in again from a new phoneI was hoping to speak to someone different and immediately ask to speak directly with a manager - rather than go through the whole ordeal for the 6th time that dayThe guy who answered the phone this time was different and when I asked to speak to a manager he insisted on trying to help me firstI told him "no thank you, I've spoken to at least other people in your position already and I'm getting mixed messages, confusing answers and have gotten absolutely nowhereI need to speak with a manager." He told me that he'd put me through but that there would be a little bit of a wait (of course) so I told him that was fineI was on hold for about 15-minutes before the manager answered my second callThe original phone call I was on (the phone my friend was now waiting on hold for over an hour and a half to speak to the manager) was still on holdWhich seemed very strangeYou would think that if she had been on hold for an hour and a half and I had only been waiting for minutes the manager would have answered her call firstBut he didn'tWhich made me pretty sure that I was right in guessing that the girl I'd spoken to earlier had never actually put our call through to the managerFINALLY, after about hours I was speaking to a managerHe was not extremely helpful either but at least had the authority to make something happenI explained that we wanted to cancel our flightIt took some discussion and some explanation about our experience with their company so far but he finally got to the point where he agreed to help usHe said that he would cancel it and explained what money we would get backHe said that it would take 6-weeks for the refund to come throughWe had read on the Revdex.com website that they are very sketchy with refunds so I asked him to send me an email confirmation for each flight that was cancelledHe said that it would come through in 3-minutesI told him that wasn't acceptable and that I wasn't hanging up with him until I had an email in my inbox for both tickets that were cancelledThen things got weirdHe said "well our email isn't working right now so I can't send any emails out."
At this point I was extremely frustrated so I said something like "oh well how convenient for you." I told him that I wasn't hanging up until I had an email so he needed to figure something out because I didn't trust their companySuddenly he said "oh, the email is working again." ShockerHe ended up sending me an email with the cancellation but it had the WRONG CONFIRMATION NUMBERI think he was hoping I wouldn't notice but I learned not to trust this company about hours earlier so I was scrutinizing itWhen I pointed that out he said "oh, my mistake." He corrected them and send them to me againI scrutinized the email to make sure everything was rightHe reiterated that it would take 6-weeks for the refund to hit but I told him that since I had it in writing, that was okayI would follow up in weeks if I didn't have it by thenShockingly, the refund did drop about weeks after all of this happenedAnd it was for the right amountWe gave them hell so I'm sure that had something to do with itOverall, this was a terrible experience and I'm so glad that we didn't use the travel arrangements they made for usI've heard horror storiesI wish I had done more research before but I know better nowWe ended up getting a better flight deal going directly through an airline after this and had a great tripI will never use Just Fly or recommend it to anyoneIn fact, I will always strongly warn against it
Hi, I booked a ticket at Justfly.com for $USD at AM on 15th MarchAfter about hrs of ticket booking, I got a notification from my credit card that an additional charge of 79.90$ was placed on my card from JustflyI decided to cancel my booking and according to the booking rules, I should not have been charged any cancellation feeHowever, I checked online and was shocked to see that the cancellation fee was 150$! I called them and asked why I needed to pay a cancellation even though my ticket was booked less than hrs agoAfter multiple arguments, they reduced my cancellation fee to 50$I am complaining because this company is unethical and unreliable
hello all just got done with a flight booked by justfl*** and personaly will never use them again 1st got too air port check in try getting boarding passes and they cant be found do to wrong info of flight we were to go from R.U.D NCTO HOUSTON HOBBY TXinstead of going to hobby airport where we were supose to be we end up at bush inter airport for had no time to get fix as problems came at check in so take the flight end up hrs from where we needed to be trying figure out how to now get 3hrs further as land in tx I call the justfly.com let them know they missed things up get rude customer service from start then by end of convesation they say oh we will fix this then proceed to tell me they wanted another per ticket to make my flight home from the right airport as they messed up the booking to begain with .......I snapped words of advise agents baerly speak english and are just down right rude PLEASE FOLKS NEVER USE THIS COMPANY TO BOOK A FLIGHT
I booked a Westjet flight through Justfly and then needed to change it due to a death in the familyNot only did they not volunteer information about their bereavement policy- I had to drag it out of them- they charged me a $change fee (to Justfly and to Westjet) despite their policy being that the fee would be waivedWhen I protested I was told to submit verification of the death at which time the fees would be refundedI submitted verification by email and called back- no resultSent it again and another call- no resultCalled once more and insisted to have a confirmation email that this fee would be refunded - no resultThe fourth call revealed that the "verification process" hadn't even been startedI was then told that they can only refund my fee if the airline also agrees to refund theirs- patently UNTRUE, based on the information I was given at the time of booking the changeI asked to be transferred to a supervisorAfter several tries of explaining myself to the supervisor who seemed intent on not refunding my fee I finally succeededI was sent a complicated invoice which is more confusing than elucidating which is supposed to indicate that the charge has been refunded but I won't know for sure until business days has passedThis leaves me to fend for myself for the charge with Westjet and that's if it was even successful
Wow, where do I beginThe departure city of my flight was changed entirely after a flight I booked was cancelledI booked this through justfly and they never contacted me about the change, I just happened to see it on my own mere days before my international trip! I would have went to the wrong airport! When I called I received the new itinerary (the original flight was direct the new one was not) when I brought up feeling like I should receive a little compensation for the inconvenience and huge oversight the tables turnedThe supervisor kept saying “on this one, I am sorry” followed by claiming that the airline never notified them of the cancellation despite the first woman I spoke to about the new itinerary telling me the exact date on which they were notified by the airline of the cancelled flightI contacted the airline and they were quick to blame the agencyAlso when I mention compensation I mean, I would have been satisfied with a $Amex gift card or anything that said,
I had a flight booked seats with justfly departing from Charlotte NC on 9/14/Because of hurricane Florence we decided to cancel the flightI called justfly, and they said the charge $per seat to cancelI asked when I will receive the balance and they said I won't that I had to get that from Frontier AirlineI ended the call to call Frontier While I was on hold with frontier I got an email from justfly and my credit card companyof a $charge and I looked at my credit card and there was a charge of $I then looked at the justfly email and and it was a receipt of the cancelation for $and no credit for any remaining balanceI responded to that email and said I didn't cancelI then spoke with Frontier and they said my seats have not been canceledI then authorized frontier to cancel my seatsThey canceled my seats and gave me a credit for the full amount to be used within yearI called justfly and told them that I had canceled with Frontier and f
To Whom it May Concern, I got married following the purchase of my flight from JustFly (for my honeymoon), and required a name changeI have been extremely disappointed with the serviceAt this time, I have spent around hours on the phone with their support team (mostly on hold), and of my calls requesting a supervisor due to the incompetence of the operators, only once did I get through to a supervisorInitially, I was told over and over that a name change was impossible, despite providing evidence of the change (my passport and marriage certificate)I had also spoken with the airline, and from them I knew that a change could be done for a $fee, but I was warned that they'd been having issues with JustFly all year, and it would likely be a lengthy processFast forward many hours of being on the phone with them later, and I finally got someone to agree to make the changeThey then tell me they'll have to charge me another fee of $I finally agree to this (so I'm now
A return ticket from Chicago to Puerto Vallarta was purchased in September of The flight was purchased leaving March 26th to Mexico, and returning April 2ndto ChicagoThe flight had a stopover through Guadalajara on the way to Puerto Vallarta, and a stopover in Mexico City for the return ticketThe airline, Aeromexico, stopped serving the route Guadalajara to Puerto Vallarta, so Justfly changed the return ticket for a one way Mexico to ChicagoAfter numerous phone calls and numerous assurances that they would find an alternative to provide a return ticket similar to the originally purchased, they kept on sending one way-ticket confirmationsAt times their strategy was negating that such return ticket was purchased, others they have recognized the issue and assured it would be fixed in hThis issue has not been resolved since my first contacts with them in December
This guys are scammers I thought I was booking with the airlines,but ended up booking though them Just got my credit card bill with an extra $charge from them The need to be shut down!
Justfly.com purchased online ticket Toronto Denver, CO to EritreaAirline initiated flight cancellations on 05/and justfly.com couldn't find anything ther flight to return to Denver instead the referred me to the insurance company for a refundIn order to get a hold of a customer service to speak to, it takes anywhere from 2-hours on holdCustomer service representative or manager can not rectify the problemOne manager even promised to have changed the flight and when on hold while saving the information she hung up on meNow I am in the process of getting a refund from the insurance company but I had to purchase a ticket to return to Denver
The email I sent to JustFly explains my scenarioThis is what I sent to*** today, 11/8/afternoon: "Hello - I was just on the phone with a JustFly representative named, ***.” She just hung up the phone on me without resolving my issueThis is the worst customer service I have ever experienced and not to mention it was filled with fraudulent and dubiously misleading statementsThe product I purchased (See below) on September 16, is no longer the same product today as result of Lebanon's Prime Minister having resigned from office on Saturday, November 4, Therefore, Beirut is now experiencing a high threat of civil warCountries have now advised their citizens to leave Lebanon as a resultGiven these circumstances, I request a FULL REFUND of my travel ticket as I must cancel my flight at no fault of my ownIf I pursue this flight it is a severe risk to my safety and your representative “***” kept implying that I keep my flight or risk feesHe
I purchased tickets for a vacation and we are unable to fly now, I called to cancel the flight, because I have insurance on the tickets, and they told me that they cannot cancel the ticketsAnd that I can't claim insurance until they email me a cancellation confirmation
They went around in circles about not being able to cancel this purchase, and after I already had lost my patience, they said "you can cancel, but it's $per person"
This company has the worse customer service, the hold time is over mins each time I've called
They have hidden charges for everythingBEWARE
Issue: Differences in the quoted price as opposed to what is actually charged on the consumer’s credit card after bookingOn 7/19/I purchased tickets to Australia from Justfly*** They sent me an email with booking confirmation for the tickets at a price of $Then I see a charge from JustFly.com in my credit card for $(including a $charge for seat reservations which they did not disclose anywhere), instead of $($1957.64+$27.90)I also checked with the airline and I had no seats assignedI called JustFly*** customer service and they credited back $to my credit card and cancelled the seat assignment (later I had to pay $to the airline for the same seats)They then asked for a screenshot of my credit card statement and after a number of emails and phone calls they sent me email that they will reimburse me $(the correct amount should have been $= $-$- $but I let it go) in business day to my paypal
I had paid for airline tickets through Justfly but I needed to cancel one persons flight due to a death in the familyI was aware that there would be a cancelation fee but what I wasn't aware of was the fact that they wouldn't let me use that money to purchase another flight right awayI had to pay for another flight right away and get a credit for the original ticketNot only was I dinged over $for cancelling when I go to use the credit I will be charged another $I did try to use the credit a week after the cancelation but I was on the phone for more than an hour and 1/and I feel I got the run aroundThey would say they can't give me a flight going in the opposite direction (what does this have to do with a credit) then after waiting another 1/hr they tell me I can't fly on the date I requested even though I could see on line that they had several flights open on that dateI had to hang up due to be exhaustion and frustrationI then made arrangements directly with an airlineNow a month later and I am trying to use that credit right now but I have been put on hold for minutes and somehow I doubt they are going to answer my callMy husband had the same experienceWe are out over $I WILL NEVER USE THIS COMPANY AGAIN
I purchased airline tickets from them traveling on Air Canada 6/4/The airline has changed the time of my flight and their policy is if they have a make a change to your flight you can make a change without feesBecause I purchased the tickets through justfly*** I have to make the change with themThey are refusing to do that without charging me the change fees
Last November my wife and I booked three round trip tickets (at $1,800) with a travel agency called Justfl*** for our family to go see our friends in Costa Rica Very suddenly (within the same day of purchasing flights) we had to reschedule our trip because our lodging accommodations changedSo we had to cancel our original tickets and book a different date...I realize cancelling tickets is already a risky business even when dealing directly with the airlines and most often you aren’t able to get a full refundHowever, Justfl*** assured us that if we pay an extra $“cancellation fee” they would give us an $1,credit which we could use to book a flight to Costa Rica anytime before Yesterday we called Justfl*** to redeem our $1,credit and book a flightMy wife was put on hold for an unusually long period of timeThen she was transferred to at least three different people, none of which could find any record of our creditFinally her call was dropped in mid-conversation after she expressed her concern that this seemed very much like a “scam”We are going to try again today to reach someone at Justfl*** who can in any way possible help book our flights to Costa Ricabut it certainly looks as though we were ultimately scammed for a grand total of over $2,
Used "Justfly" for the first time ever to book a domestic flight roundtrip and had a wonderful experience, everything went smoothSoon after booking, I decided to further into some reviews of this company and instantly got "worried" and "stressed out" due to the overwhelming number of negative experiencesHowever, despite the opposition I had a smooth experience all aroundHere are some key points I hope may help anyone worried and/or uncertain:
- Make sure you are in the system:
Go to the official airliner's website (Spirit, American, Delta, United, etc.) and enter your confirmation code and other info into their "Flight Status Checker Tool"Look over the information, check names, date, time, etcto ensure accuracyWhatever information shows on their site is what is in the systemIf you're extra cautious you can even call the airliner (which is typically a toll free number) and it will tell you the what is in the system- ALL flights are non-refundable:
If for any reason you are not able to make the flight and need to cancel, you will not receive a refundWhat is even more strange is they will charge you to cancel and get a refund! Doesn't sound much like a refund to meIf you aren't able to make the flight then just leave it be, the airliner won't wait around if you don't show up- Information / details must be precise:
If you accidentally entered the wrong name(s), date(s), or flight details then don't count on "Justfly" to fulfill it properlyThey will charge you to change anything and in which I've heard even when paid won't get updated within the airliner's / airports system (as if they never requested the change)
- Double check for any additional charges:
When you're booking your flight, keep an eye on that price and ensure it isn't going up significantlyAlso make sure to check your bank statements to ensure there isn't any extra chargesThis is just taking extra precautions- Extremely poor customer service:
Don't waste your time contacting "Justfly" via phone, you will wait a long time, get hung up on, or the representative will insist on some way of getting you to spend more moneyTo sum up JustflyThey are a greedy organization with several schemes to suck more money out of youHowever, their ticket prices are some of the most inexpensive, but is definitely a unreliable company when any problem arisesIf you did everything right on your part then you should be just fineHowever, if you want complete certainty and support with your flight just simply book from one of the airliner's official websiteRecommendation: Book from "Google Flights" or the airliner's official website
HorribleI was lied to twice by representatives of this companyWhen I realized that I had been lied to, I called in less than minutes to cancel my flightsI asked to speak to the supervisor, ***, Badge Number ***, who told me I would be charged this huge amount of money to cancel a flightHe said it was in their policy to do so, and yet, that policy was never read to me on the phone and that is how I made my reservation He refused to give me his supervisor's name and refused to accept any reasonable option that I provided him for a resolutionI felt like I was being held hostageAlso, had I booked the flight directly with the airlines in would have been considerably cheaperTruly a disgusting organizationAvoid at all cost
I bought three flights on October 24, with just.fly*** from San Francisco CA to Rosario-Argentina, and when I wanted to change the return date the company was systematically denied both online and by phone with shameful waiting, I canceled the flights, they charged me a fine and they told me that I had a credit of and when I wanted to use it, they tried to charge me again the flights with a promise of accreditation that will never come because they intend to charge me 7000, this is fraudWhen I canceled the reservation, they sent me an online message telling me that the credit is refundable, but this did not happenbecause when I wanted to use it, they charged me again dollars plus the three thousand that they have already charg
Purchased a round trip ticket from Orlando to Minsk BelarusCalled and booked directly with Justfly*** agent via phoneAfter booking flight, agent noted I would receive itinerary within hrsAfter not receiving iterinary after days, I called to find out what happenedNew agent verified email address which was incorrectThis after the original agent and I repeated and confirmed my email address at least timesNew agent sent iterinaryAfter reviewing iterinary, I noticed that the last leg of my return flight from Minsk was not the same flight the agent quoted me and that I had booked (was sold a flight from Washington DC at 5:pm on June 26th and arriving in Orlando Florida at 8:pmInstead, my iterinary showed me leaving Washington DC at 10:pm and arriving the next day at 12:am)I called back and proceeded to spent hour and minutes waiting and discussing the mistake with yet another new agentInitially they said I would have to pay a bunch of fees (over $