Reservation/ booking # is ***First of all when I went to the website and input my travel information this website wuote me an average price of 1,person this was based on adults and childWhen I selected the specific times I wanted and went to input passengers information and pay this system stated that I had to pay 1,personI called the *** to speak with a rep and while I was explaining to her what happen she stated that she cannot do anything and that I have to pay the Per personI then gave her all my information and when she went to book it the computer told her the price was $average Per personIn the space of minutes these prices jumpedThis website is crooked it is suppose to stay at the price you selected unles you refresh the page or exit and come back on but I did not do that and it jumpedWhen I went back on line to but the tickets online I chose the segments totaling however when I confirmed and paid again the pr
I booked a ticket with justfly*** Near the bottom of the page, there is a blurb that states it is free to cancel within hours of bookingI tried to cancel my flight hours after I booked itI received an error message from justfly*** that I was not able to cancel due to restrictions from the airline...even though justfly*** said it was free to cancel within hoursI tried to use the "contact us" page but when I clicked on the "cancel my booking" topic, it was blankI tried again to use the contact us feature but it does not give you the option to email or chat onlineWhen I called, I was on hold for over an hourI called frontier to try to cancel my flight with them but it was a $cancellation fee...the ticket was only $to begin with!! How can they charge a cancellation fee almost equal to the value of the ticket but not mention that on the booking page??
I booked a flight for my boyfriend and when we got to the airport, they wouldn't let him board due to we broke downI then proceeded to call Justfly to reschedule his flight and they wanted to charge me to transfer the flightThey then proceeded to tell me that I would have to get a new flight but they couldn't help me with that and I would have to call backI then tried to book a new flight on their website and it wouldn't let me book it due to he already had a flight in processI then booked him a flight with another companyI then called today for a refund and they are charging me for cancelling and for a processing fee, in which I purchased the additional insurance specifically for this reasonThere is nothing in the cancellation policy stating about any accrued charges for processing feesThis travel agency is horrible and they are all off shore
my girlfriend and I purchased flights in August to fly from Vancouver to NicaraguaWe purchased the same flights but on different bookings within minutes of eachotherAs time passed and not ot our knowledge our flights were changed and we ended up on different flightswe finally discovered the discrepancy a week ago and have been trying to resolve the issue with Justfly and AeromexicoJust fly agreed to refund the funds for the trip, and my girlfriend paid their $cancelationshe then went to rebook onto the same flights as I am on but now they say they will not apply the credit only at an elevated price from what is advertisedHow am I having to constantly pay more money when they changed my flights which we were initially booked on the same flight? Just fly has given us different information every time we callOne representative said yes we can use the credit and then the next says no we cant unless on an elevated price even from what aeromexico is offeringWe asked f
I reserved an international flight for a friend of mine through JustFlyA month later, she received an email from them telling her to call immediatelyShe did and was informed that her flight information had changed, she would be flying a different airline at different times than the original bookingBeing a novice traveler, she agreed to the changeJustfly said she would be receiving a new e-ticket in to hoursShe did not and called again, only to be told the same thingFour days later, just a week before her departure date, when she had still received no e-ticket, she called meI called JustFly and was told an e-ticket would be issue in to hours, or days before her departure dateI tried to cancel the flight and get a full refund as their website indicated could be doneThe customer service rep said she could not cancel without my friend's authorityI told my friend, she called and was told her flight had been cancelledI purchased a replacement ticket dire
Justfly*** advertises "extended cancellation policy" but does not mention that it is at an ADDITIONAL costThey also advertise that you can cancel a flight within hours but do not mention an ADDITIONAL cancellation feeThey also advertise a flight price then charged my credit card a different price than I agreed toWhen I called to inquire about the policy and asked several questions the customer service agent told me they had to disconnect the call because I requested to speak to someone else
I recently booked a trip w/ JustFly to Asia which I recently returnedSince it was a hour flight I decided to pay an additional fee for my business seat assignmentI received an email confirmation ticket indicating the extra fees were charged and confirmed my designated seatHowever upon arriving at the airport I was told their system had no assigned seats under my reservation despite the fact that I had proof that I paid extra for my business seat assignment!
Shortly after arriving home I called Justfly to request a refund on the seat assignment, which is a reasonable request since this service was never fulfilledThey refused to give to me the refund and were extremely rude, refusing to apologize or acknowledge their mistakeInstead they proceeded to put the blame on me for not contacting them on the day of my flight
In addition to putting the blame on me, the staff advised that the fee I paid was not a guarantee that my seats would be reserved and instead it was just a “service”
They did not advertise anywhere that paying extra for an assigned seat means you won’t be guaranteed an assigned seatThat makes no senseWhat’s the point in paying extra then?! This is just a way for them to trick people into paying more
Never booking with JustFly again, rude customer service and they will find ways to rip you off
Here is a copy of the letter I sent to Justfly after a lot of calls speaking with some VERY, VERY rude customer service representatives with very strong unintelligible accentsI remained patient with each of them knowing no help would be gained if I lost my patienceThe first gentleman I called after "cancelling" My tickets online was the most rude customer service rep I have ever spoken with; even yelling at me on the phoneI called immediately after pressing the ticket cancelation button which took me to a page that told me that I was canelling my tickets for $and that I would not be getting a refund of my ticket purchase ( as stated on the first page), but would be able to buy more tickets in the futureI explained to him that I thought I was being charged $to cancel, but would be getting a refund of the ticket purchaseSO I was trying to explain to him that this was deceiving, and I wanted at the very least my money backAfter many long long calls they told me to send
My name is Jerusalem***, booking Number:***My sister Nigist*** and I were flying together on 1/5/from Seattle to Washington, DC with a final destination of Addis ababa, Ethiopia booked on Justly.comUnfortunately, United would not let me board to my final destination (Addis Ababa, Ethiopia)due to name error on the ticketI hold an Ethiopian passport which has my full Ethiopian name including a surname.(grandfather’s name) However, my legal name is Jerusalem *** as WA state ID, social security as well as my residence card issued by US Immigration.United airlines agent demanded I call the booking agent ( justly) to get surname addedI immediately called justly, their automated service clearly said to log in to their website to change the name if the airline requestsHowever when I logged in to their website, it said that it is not in service and to call customer serviceAfter waiting on hold for more than an hour nervously and extremely worried they were
I purchased tickets through justfly***The day after, I received emails stating that my reservations were canceledI called justfly customer service and they claimed I would not be charged for the flightsWell, its been days and the charges are still on my credit card (not pending)I called again and they stated that they have no charges through their systemI called separate time after that and they finally told me to send a billing and flight information to ***I sent the the information but I still haven't received any feedback or calls
The website States of a full refund within a 24hrPeriodI canceled in 10hrsAnd was charged a fee for itSo in all I was charged for the ticket and the canceling fee
I made a flight reservation with *** for people in the travel party One last name was incorrectI've since made or more calls, and wasted 8+ hours trying to get a last name corrected in my travel partyI'm flying to ChinaThe airline is China EasternJustFly, via China Eastern, is requiring a Chinese bank credit card to make the name changeI bought the tickets using a Bank of America (USA) credit cardJustFly is a travel agency that is not helping to resolve this matter How am I supposed to get my hands on a Chinese bank credit card in order to make a name change??? I would like to 1) submit a complaint2) submit some sort of transaction where I can possibly get JustFly to have some ownership in the resolution of this problemI'm happy paying the $charge to get the name change ($is what China Eastern charges, but in Chinese currency) Don't use this travel agent It's not worth the $$ you may save using them
I WANT THIS COMPANY TO BE REVIEWED AND INSPECTED1- I WANT MY MONEY BACK AND REFUNDED FOR 2- ADVSERTISEMENT ON FRAUDULENT INSURANCE NEEDS TO BE INSPECTED AND REALLY TRACKED..." IS THIS EVEN A REAL BUSINESS? THEY ARE CALUCALTED AND PRECISE ON HOW TO MAKE A CUSTOMER FEEL AS IF THEY CAN TRUST AN INSURANCE COMPANY TO SAVE ANY ISSUES FOR A TRIP - INSTEAD ALL THEY DO IS COLLECT $FROM EVERY PERSON THAT PURCHASES TICKETS THROUGH THEM AND WHEN NEEDED TO GET HELP FIX OR MAKE A SOLUTION FOR A FLIGHT ISSUE, THERES NOTHING THAT CAN BE DONE
I booked ticket to go to Peru Lima using justfly.com on 12/15/to travel on June 28th, going from Orlando to Lima, Peru on business class for passengersAfter booking the ticket, the date and everything was fineHowever, as I was reviewing the dates I found out on March 1st that the airline changed my flight to June 27thI could not fly out June 27th so I called Justfly immediately and asked about this changethey confirmed that this was an airline initiated changeI told them I will not be able to take this flight and I asked them to cancel the ticket and issue refundThey told me they will contact the airline (AeroMexico) and do this and get the refund started within hoursHowever, since March 1st, I have been calling them every few days and they tell me that the air line did not respond to themI asked them several times what would be their next step if the airline does not respond and they keep repeating "we will send them another email"They are telling me t
Justfly*** has refused to pay a refund they owe me from over a year and a half ago for a trip I booked that I had to cancelThey charged me for a refund, confirmed the refund in writingI have called them nearly a dozen times in the last year and a half and each time they have a new excuse or someone else to blame or reason to delay delivery of the refund and now they are simply hanging up on me when I call
I just got robbed out of $2,from this farce of a travel websiteI needed to change my ticket destinationI had to pay a $cancellation fee per ticket, and now they will not honor the prices on their websiteThey are telling me the airline is charging an additional $rerouting fee (separate from their fee), and the ticket prices they are quoting for me to "use" my credit is twice the online priceI asked where I could go to see the actual prices so I would know how much to spendThey said only they had access to that information in their database So basically, I need to just shoot in the dark, and hope it's closeROBBERY
Stay away from this siteThey cancelled my flight reservation TWICE in days and each time they offered another flight with a much higher priceI was on the phone with them (supervisor Nomar #3236) and after hour min , mostly being on hold, i've been told " If you not happy, take your business somewhere else"
The worst site and customer service EVER!!
I booked flights to Australia through justfly and decided I wanted to shorten my trip (no pressing reason, just decided it was too long)On April I attempted to make changes to my flights to and from Australia online with justflyI attempted two separate times with different flight changesThe first time the charge was represented to be about $to change departing and return flights for two passengersI was okay with that, and attempted to complete it but got an error message about not being able to be completed onlineI tried one more time to make sure it wasn't an issue with the flights, this time with a different flightThe charge was that time represented to be about $I also tried to complete that transaction but got the error message about having to callI then called customer service and was told that it would be best to cancel my flights because then I would just get charged $per ticket ($total)He specifically indicated that it would be cheaper to can
We booked a flight with JustFl*** for a trip and also paid for flight insurance Unfortunately the resort we planned to stay at was taken out by the hurricane When calling to cancel our flight after our friends booked thru Expedia and received all of their money back we were told we would have to pay different fees totally $ The customer service was terrible and very rude They said since we can still fly to that destination that we wouldn't get all of our money back even with the flight insurance we paid I would not recommend booking flights with this company there are hidden fees and even the airline we used were not able to pull up our info to see what we paid for our tickets Totally scam!
Reservation/ booking # is ***First of all when I went to the website and input my travel information this website wuote me an average price of 1,person this was based on adults and childWhen I selected the specific times I wanted and went to input passengers information and pay this system stated that I had to pay 1,personI called the *** to speak with a rep and while I was explaining to her what happen she stated that she cannot do anything and that I have to pay the Per personI then gave her all my information and when she went to book it the computer told her the price was $average Per personIn the space of minutes these prices jumpedThis website is crooked it is suppose to stay at the price you selected unles you refresh the page or exit and come back on but I did not do that and it jumpedWhen I went back on line to but the tickets online I chose the segments totaling however when I confirmed and paid again the pr
I booked a ticket with justfly*** Near the bottom of the page, there is a blurb that states it is free to cancel within hours of bookingI tried to cancel my flight hours after I booked itI received an error message from justfly*** that I was not able to cancel due to restrictions from the airline...even though justfly*** said it was free to cancel within hoursI tried to use the "contact us" page but when I clicked on the "cancel my booking" topic, it was blankI tried again to use the contact us feature but it does not give you the option to email or chat onlineWhen I called, I was on hold for over an hourI called frontier to try to cancel my flight with them but it was a $cancellation fee...the ticket was only $to begin with!! How can they charge a cancellation fee almost equal to the value of the ticket but not mention that on the booking page??
I booked a flight for my boyfriend and when we got to the airport, they wouldn't let him board due to we broke downI then proceeded to call Justfly to reschedule his flight and they wanted to charge me to transfer the flightThey then proceeded to tell me that I would have to get a new flight but they couldn't help me with that and I would have to call backI then tried to book a new flight on their website and it wouldn't let me book it due to he already had a flight in processI then booked him a flight with another companyI then called today for a refund and they are charging me for cancelling and for a processing fee, in which I purchased the additional insurance specifically for this reasonThere is nothing in the cancellation policy stating about any accrued charges for processing feesThis travel agency is horrible and they are all off shore
my girlfriend and I purchased flights in August to fly from Vancouver to NicaraguaWe purchased the same flights but on different bookings within minutes of eachotherAs time passed and not ot our knowledge our flights were changed and we ended up on different flightswe finally discovered the discrepancy a week ago and have been trying to resolve the issue with Justfly and AeromexicoJust fly agreed to refund the funds for the trip, and my girlfriend paid their $cancelationshe then went to rebook onto the same flights as I am on but now they say they will not apply the credit only at an elevated price from what is advertisedHow am I having to constantly pay more money when they changed my flights which we were initially booked on the same flight? Just fly has given us different information every time we callOne representative said yes we can use the credit and then the next says no we cant unless on an elevated price even from what aeromexico is offeringWe asked f
I reserved an international flight for a friend of mine through JustFlyA month later, she received an email from them telling her to call immediatelyShe did and was informed that her flight information had changed, she would be flying a different airline at different times than the original bookingBeing a novice traveler, she agreed to the changeJustfly said she would be receiving a new e-ticket in to hoursShe did not and called again, only to be told the same thingFour days later, just a week before her departure date, when she had still received no e-ticket, she called meI called JustFly and was told an e-ticket would be issue in to hours, or days before her departure dateI tried to cancel the flight and get a full refund as their website indicated could be doneThe customer service rep said she could not cancel without my friend's authorityI told my friend, she called and was told her flight had been cancelledI purchased a replacement ticket dire
Justfly*** advertises "extended cancellation policy" but does not mention that it is at an ADDITIONAL costThey also advertise that you can cancel a flight within hours but do not mention an ADDITIONAL cancellation feeThey also advertise a flight price then charged my credit card a different price than I agreed toWhen I called to inquire about the policy and asked several questions the customer service agent told me they had to disconnect the call because I requested to speak to someone else
I recently booked a trip w/ JustFly to Asia which I recently returnedSince it was a hour flight I decided to pay an additional fee for my business seat assignmentI received an email confirmation ticket indicating the extra fees were charged and confirmed my designated seatHowever upon arriving at the airport I was told their system had no assigned seats under my reservation despite the fact that I had proof that I paid extra for my business seat assignment!
Shortly after arriving home I called Justfly to request a refund on the seat assignment, which is a reasonable request since this service was never fulfilledThey refused to give to me the refund and were extremely rude, refusing to apologize or acknowledge their mistakeInstead they proceeded to put the blame on me for not contacting them on the day of my flight
In addition to putting the blame on me, the staff advised that the fee I paid was not a guarantee that my seats would be reserved and instead it was just a “service”
They did not advertise anywhere that paying extra for an assigned seat means you won’t be guaranteed an assigned seatThat makes no senseWhat’s the point in paying extra then?! This is just a way for them to trick people into paying more
Never booking with JustFly again, rude customer service and they will find ways to rip you off
Here is a copy of the letter I sent to Justfly after a lot of calls speaking with some VERY, VERY rude customer service representatives with very strong unintelligible accentsI remained patient with each of them knowing no help would be gained if I lost my patienceThe first gentleman I called after "cancelling" My tickets online was the most rude customer service rep I have ever spoken with; even yelling at me on the phoneI called immediately after pressing the ticket cancelation button which took me to a page that told me that I was canelling my tickets for $and that I would not be getting a refund of my ticket purchase ( as stated on the first page), but would be able to buy more tickets in the futureI explained to him that I thought I was being charged $to cancel, but would be getting a refund of the ticket purchaseSO I was trying to explain to him that this was deceiving, and I wanted at the very least my money backAfter many long long calls they told me to send
My name is Jerusalem***, booking Number:***My sister Nigist*** and I were flying together on 1/5/from Seattle to Washington, DC with a final destination of Addis ababa, Ethiopia booked on Justly.comUnfortunately, United would not let me board to my final destination (Addis Ababa, Ethiopia)due to name error on the ticketI hold an Ethiopian passport which has my full Ethiopian name including a surname.(grandfather’s name) However, my legal name is Jerusalem *** as WA state ID, social security as well as my residence card issued by US Immigration.United airlines agent demanded I call the booking agent ( justly) to get surname addedI immediately called justly, their automated service clearly said to log in to their website to change the name if the airline requestsHowever when I logged in to their website, it said that it is not in service and to call customer serviceAfter waiting on hold for more than an hour nervously and extremely worried they were
I purchased tickets through justfly***The day after, I received emails stating that my reservations were canceledI called justfly customer service and they claimed I would not be charged for the flightsWell, its been days and the charges are still on my credit card (not pending)I called again and they stated that they have no charges through their systemI called separate time after that and they finally told me to send a billing and flight information to ***I sent the the information but I still haven't received any feedback or calls
The website States of a full refund within a 24hrPeriodI canceled in 10hrsAnd was charged a fee for itSo in all I was charged for the ticket and the canceling fee
I made a flight reservation with *** for people in the travel party One last name was incorrectI've since made or more calls, and wasted 8+ hours trying to get a last name corrected in my travel partyI'm flying to ChinaThe airline is China EasternJustFly, via China Eastern, is requiring a Chinese bank credit card to make the name changeI bought the tickets using a Bank of America (USA) credit cardJustFly is a travel agency that is not helping to resolve this matter How am I supposed to get my hands on a Chinese bank credit card in order to make a name change??? I would like to 1) submit a complaint2) submit some sort of transaction where I can possibly get JustFly to have some ownership in the resolution of this problemI'm happy paying the $charge to get the name change ($is what China Eastern charges, but in Chinese currency) Don't use this travel agent It's not worth the $$ you may save using them
Hidden fees with cancelling and changing flightsNo partial refunds availableThey are very dishonest about their cancellation policy
I WANT THIS COMPANY TO BE REVIEWED AND INSPECTED1- I WANT MY MONEY BACK AND REFUNDED FOR 2- ADVSERTISEMENT ON FRAUDULENT INSURANCE NEEDS TO BE INSPECTED AND REALLY TRACKED..." IS THIS EVEN A REAL BUSINESS? THEY ARE CALUCALTED AND PRECISE ON HOW TO MAKE A CUSTOMER FEEL AS IF THEY CAN TRUST AN INSURANCE COMPANY TO SAVE ANY ISSUES FOR A TRIP - INSTEAD ALL THEY DO IS COLLECT $FROM EVERY PERSON THAT PURCHASES TICKETS THROUGH THEM AND WHEN NEEDED TO GET HELP FIX OR MAKE A SOLUTION FOR A FLIGHT ISSUE, THERES NOTHING THAT CAN BE DONE
I booked ticket to go to Peru Lima using justfly.com on 12/15/to travel on June 28th, going from Orlando to Lima, Peru on business class for passengersAfter booking the ticket, the date and everything was fineHowever, as I was reviewing the dates I found out on March 1st that the airline changed my flight to June 27thI could not fly out June 27th so I called Justfly immediately and asked about this changethey confirmed that this was an airline initiated changeI told them I will not be able to take this flight and I asked them to cancel the ticket and issue refundThey told me they will contact the airline (AeroMexico) and do this and get the refund started within hoursHowever, since March 1st, I have been calling them every few days and they tell me that the air line did not respond to themI asked them several times what would be their next step if the airline does not respond and they keep repeating "we will send them another email"They are telling me t
Justfly*** has refused to pay a refund they owe me from over a year and a half ago for a trip I booked that I had to cancelThey charged me for a refund, confirmed the refund in writingI have called them nearly a dozen times in the last year and a half and each time they have a new excuse or someone else to blame or reason to delay delivery of the refund and now they are simply hanging up on me when I call
I just got robbed out of $2,from this farce of a travel websiteI needed to change my ticket destinationI had to pay a $cancellation fee per ticket, and now they will not honor the prices on their websiteThey are telling me the airline is charging an additional $rerouting fee (separate from their fee), and the ticket prices they are quoting for me to "use" my credit is twice the online priceI asked where I could go to see the actual prices so I would know how much to spendThey said only they had access to that information in their database So basically, I need to just shoot in the dark, and hope it's closeROBBERY
Stay away from this siteThey cancelled my flight reservation TWICE in days and each time they offered another flight with a much higher priceI was on the phone with them (supervisor Nomar #3236) and after hour min , mostly being on hold, i've been told " If you not happy, take your business somewhere else"
The worst site and customer service EVER!!
I booked flights to Australia through justfly and decided I wanted to shorten my trip (no pressing reason, just decided it was too long)On April I attempted to make changes to my flights to and from Australia online with justflyI attempted two separate times with different flight changesThe first time the charge was represented to be about $to change departing and return flights for two passengersI was okay with that, and attempted to complete it but got an error message about not being able to be completed onlineI tried one more time to make sure it wasn't an issue with the flights, this time with a different flightThe charge was that time represented to be about $I also tried to complete that transaction but got the error message about having to callI then called customer service and was told that it would be best to cancel my flights because then I would just get charged $per ticket ($total)He specifically indicated that it would be cheaper to can
We booked a flight with JustFl*** for a trip and also paid for flight insurance Unfortunately the resort we planned to stay at was taken out by the hurricane When calling to cancel our flight after our friends booked thru Expedia and received all of their money back we were told we would have to pay different fees totally $ The customer service was terrible and very rude They said since we can still fly to that destination that we wouldn't get all of our money back even with the flight insurance we paid I would not recommend booking flights with this company there are hidden fees and even the airline we used were not able to pull up our info to see what we paid for our tickets Totally scam!