Horrible customer service! My family and I? booked a flight for the holidays to fly overseasUnfortunately I? could not travel and needed to change the booking, we thought it would not be a problem since we had paid extra for the travel insuranceWhen we called to change the booking, they informed us that they couldn’t just change one ticketWe had to cancel the entire booking and had to pay $after being bounced around for over an hourWhen we then tried to use the credit to rebook the flight online, it wouldn’t take the credit card number and we had to callAfter another hours of getting bounced around from department to department, they refused to honor the price that was posted on their websiteWe spoke to a manager that hung up on usWhen we called back and felt like we were scammed into paying more that was posted, we finally thought we had rebooked the flight and money was charged to our credit cardThey called the next day and told us that our booking was cancelled because they had made a mistake when they charged us the fare and now had to rebookBy then we had already spent almost hours on the phone over a span of only daysThe managers we spoke to were uncaring and unapologetic to the time we had spent trying to simply rebook a flightIt felt like they were constantly trying to scam us because the price for the flights they were telling us was never the same price we saw onlineEvery time we called, they kept bouncing us from person to person and to speak to a manager (and we spoke to 4) was on average a wait of 30-minutesI? will never book a flight with them again!
I booked a flight on justfky and the minute I got the response I realized I made an erro and put my husbands middle name with mine instead of hisI called immediately after to correct and wa told it would be $to changeThis is literally minutes after error occurredCalled airlines directly and they said it was not an issue but Justfky had to make changesThe only way justfly would make change was to cancel reservation for $and rebook
My wife and I booked round trip flights to India in May of We later had to cancel these flights for health reasonsOn calling justfly, they informed us that we could pay $in order to cancel the flights and maintain a credit at Lufthansa of the value of the tickets ($1700)We were further guaranteed, after a long discussion with their agent, that the credit would be valid for a year from the original purchase date so long as we called to rebook prior to the expiration dateIn particular, the rebooked flights did not need to occur before May so long as they were booked by May This was simply falseOn calling back now in order to rebook the travel, JustFly has informed us that the credit has expired because it had to be flown before May I checked that this was not the case with their agent multiple times when I originally agreed to pay the cancellation fee because I knew we would not be able to fly until after that dateJustfly refuses to admit any fault an
This site is definitely scamy! I thought I'd found a good deal for a flightAfter I booked the flight, I called within minutes to find out if I could make a changeI was told that I was unable to make the change without paying a $dollar fee!! After that, I decided to cancel the flightThe Representative conferred with his Manager, and lowered the fee to $I explained to the Representative that I was going to share my experience with as many people as possible
Don’t use this company!! They changed my flights twice resulting in a hour layover which is ridiculousI am traveling with my year old mother who is in a wheelchairWhen I called they act like they are looking for other flight options but they try to put you on flights that are very undesirable and most likely underbooked What a scam!! Then when I tried to check in for my flight I couldn’t online! Which then means we have to wait and check in at airport I paid for seats after initially booking and now probably won’t even have good seats So frustrating!! I wish I could charge them for the extra time I have spent on this!! I’ve read so many similar reviews on *** so this is how they operateWish I would have read those reviews before booking with them
Traveling from Hawaii, my connecting plane from LAX was late, so through no fault of my own, I missed my flight to Las Vegas Since I already was going to miss my meeting, there was no reason to utilize my round trip ticket Justfly refused to credit or refund my ticket Also, they hung up on me twice and lied about trying to call me back I would rather hand money to a total stranger than do business with these people Horrific business practices!
Company stated price, and refused to honor price AFTER purchaseI booked travel with JustFly via website, and paid stated fare of USDA day later, I received a notice of cancellation of booking, to which JustFly stated was a problem with Delta AirlinesAfter calling delta, I was told that JustFly cancelled the ticket, and not delta (as JustFly had told me)After calling JustFly multiple times, I asked to speak with a manager and was told that is not allowedAfter multiple calls/texts to a number listed for JustFly under Revdex.com.com, I received a call from someone at JustFly telling me the trip was cancelled because the price I paid "was not the real price." If it was not the "real" price, then it should not have been listed as the price, and my debit card should not have been charged the accepted price
I purchased round trip to Florence Italy for and when making the reservation I had the OPTION of choosing my seatsI chose to do this and pay extra to be able to select our seats because my husband is 6'and I wanted to get seats that allowed some extra roomMy confirmation confirmed the seats I choseWhen I sent to check in online before my flight instead of confirming the seats I had already chosen and paid extra for I had to pick seats againIn order for me to get the seats I chose and pai for I was going to have to pay and additional $per seatI called Justfly customer service and for nothing but the run aroundThe woman did not speak clear English which is fine if she at least comprehended it which she did not, kept saying something about $was for the seat selection and $was processing the selectionI asked numerous times then why are my seats not confirmed and am I being charged additional $per seat to get the seats I already paid them forShe just repeat
This is a horrible experience of booking airplane tickets from themWhen I booked the tickets, seems so easilyWhen I input my passenger's name, it only requires me to input the First and Last name, but the middle name is OptionalAnd the sign to remind you to "must match your password name" is in grey -- could not cause people's attention at allI even didn't notice it when I book my tickets.(From NYC to BeiJing, China)
Later then on, I noticed missing middle name possible will be an issue for boarding international airplane, then I started to call JustFly to request to add middle name to the ticketsI spent a whole day to call them, usually, they will ask me to hold, minutes, then told me it is impossible to add middle name, then asked me to cancel tickets, the cancelling fee is $400!, but not refund the full price, many hidden charge, then immediately asked me to re-bookthen they could charge me the book fee
But actually, I called the AirChina directly, they claimed there is some complicated authorization work need to do, but this Agent should represent me to do this requestThe AirChina didnt sell this ticket to me directly, they have no way to change my ticket, this is the negotiation between AirChina and JustFly, then this become a disaster a list of callingall JustFly agents seem trying to reach AirChina when I called them to tell them they need to request the authorization for me, but all of them told me -- you must cancel your tickets I asked AirChina, they told me clearly -- "it is not right, you don't need to cancel the ticketbut the agent must request to change the name for you."JustFly is playing somethingWhen I was eventually convinced to cancel the ticket, I heard the JustFly agent was giggling, Seems they successfully charged me a lot?
I booked a flight and got charged three different times by company and the airlines that was bookedNo one was willing yo assist on the phone or onlineThis company is terrible and steals money, my bank is not even able to help until they finish processing the charges it's been day and it's still pending causing issues with my accounts
I booked a fly for my wife and I from Austin, TX to Kona, HIIn the Itinerary provided before I purchased the ticketsThe LAX to KONA leg of the trip over had a minute layover timeBut once I purchased the tickets and they sent me my final ItineraryThe layover time in LAX change to -2hours and minutesWhich means that we would not make our connecting flightI called JustFly numerous times to try and work this outBut they insisted that that layover time was the -2hours and minutes from checkout and I would have to pay a $cancellation fee per personFortunately, I took screenshots of the checkout screen before I purchased for some reason which reflects the 33minute layoverBut that was not good enough for JustFlyIt took numerous calls, hours on the phone and escalations to supervisors as well as, multiple emails with the screenshots before they finally cancelled my flight without a feeBut the issue I have is two-fold Why would the layover be changed after y
I booked a flight get my son home form school, realized he needed to change the return it since his dorm would not be open yet (Do not buy any of the insurance they offer-you can't use it for any changes) I booked a new flight, paid for the price of the flight plus a $fee for total of $ Received a confirmation e-mail His flight home was fine, when I went to check my son in for his flight back to school......the system would not accept the conf# so I called the airline first-they informed me that my flight had been voided by Justfly and they could not help meSo here I go and call justfly-big mistake-i was bounced around on the phone with different people all difficult to understand for hour and minutes It was a miserable experience every time I would get a new person-I had to repeat my entire situation and give all my information to them all over again I in the meantime looked at mt CC statement to see if they had actually charged me They charged me $for making a change but then never, made the change nor booked my new flight Yet I did receive confirmation numbers from them-nothing ever to notify me of 'voiding" my flight They would only offer to book another flight for me-which of course I declined because I refused to give this business another penny-they had already wasted nearly hours of my time I tried to get re-funded for the original fees they had charged me plus the second leg of the trip that my son did not use because they left it under the incorrect date and by the time we figured it out the flight had just left-they told me he missed his flight!! -they fought me hard on refunding anything but they finally agreed to the $ I still don't feel it is enough I will never use this service again
I purchased airline tickets along with an extended cancellation policy We need to alter our travel arrangments and I anticipated that this would be permissible due to the extended cancellation policy I have come to find out that Just Fly will cancel the flight but only with a penalty of $ Additionally, I was on the phone for nearly hours and spoken to in an extremely rude manner and then told they were going to end the phone call
On 11/10/I booked a trip with Justfly they excepted itOn 11/11/I recieved an email saying my trip was canceled because of my credit cardI called my credit card company and they said they rejected the transaction because Justfly charged $Justfly canceled the trip but they never canceled with Frontier Airlines and Frontier charged my credit card for $I contacted Frontier and they said it was not canceled and I needed to talk to JustflyI told Justfly and they said they would take care of itI needed to book another trip, and regretably went thru Justfly again thinking they were going to talk to Frontier, they never did cancel themThru MANY phone calls to Justfly they said they would credit me back the $and that it would be done with in 1-billing CyclesIt's been more then 1-billing cycles and nothing has been credited backThe last phone call I made in Jan 12th they said I would see the credit with in a week and it hasn't happenedI want my $
My daughter has been stuck in Puerto Rico since the hurricane on WedSeptember 20thShe finally was able to call me today Saturday September I was trying to get her a flight back home and went on the computer for flights home and it gave me JustflyI put in the date I wanted and it showed and flight leaving tonight at 6:45pmI quickly booked the flight because it said only leftI was trying to confirm the flight and said it was over hours and couldn't do itI didn't realize it was for OctI called back Justfly and told them what happened a hour later and they charged me $for tickets for cancellationI told the women what happened and it is an emergency and it was a time for crisisShe said it was there policyI wanted to talk to her supervisor but she wouldn't put her onI am trying to get my daughter home and in a time of crisis they would still charge you a feeI understand that's their policy but sometimes you have to make changesI know I work with the p
I booked two airline tickets from justfly and the total of my tickets came out to be $which was not a pronlemThe problem presented itself when my bank would not allow justfly to take the full amountI received an alert from justfly stating that I would have to change the credit card or get my bank to lift the holdI contacted my bank and the hold was liftedJustfly was only supposed to take an additional $but they took more and then they charged me $cancellation fee to cancel my reservationThey ended up putting my bank account in the negative and still have not refunded my money like we talked aboutNot only was I charged for teservation from justfly but I was charged by Delta Airlines as wellA total of $I have yet to get my refund like we spoke about
On 9/15/2016, I bought a round trip ticket from Dallas TX, through Frankfurt, to Portharcourt Nigeria with Lufthansa Airways, via Justfly online booking agency with Justfly Booking ** ***, Lufthansa e-ticket: ***On the set departure date (12/6/2016), the passenger, *** ***, had an early morning medical emergency that warranted urgent medical attentionThe doctor that attended to her advised against making the travel since she was not medically fit for thatHe also issued a covering letter to that effectI called Lufthansa and informed them of my predicament and forwarded the doctor's noteThey removed her from the fly list for that evening's flight and adviced me to get in touch with my booking agency - JustflyI also submitted a copy of the same doctor's report to JustflyThey asked me to get in touch with them when she is fit medically to travelAfter the surgery and rehabilitation period, I got back to JustflyThey requested some extra documents i
I have been in touch with their customer service line multiple times over the last week trying to get a name correction on a airline ticketThe ticket is international so without the change the passenger cannot flyThey continually tell me that they have reached out to the airline but the airline has no record of Justfly reaching out to correct the issueI have submitted all documentation requested and they have not sent to the airline and are effectively causing me to purchase another ticketI asked to speak to a supervisor on my last call and they transferred me to an automated service
Justfly*** refused to change our flight after we were notified by our carrier TAP Portugal that the flight was canceled and needed to rebook through justflyAfter hours on the phone with justfly, we got no refund, no rebook, no confirmation number, levels of supervisors who had no access to email, and zero answersThos is $that we have lostFor what it is worth, this is the first complint I've ever filed in 30+ yearsThe situation was that had, and our hard earned money which we saved for our honeymoon is now gone, as is the flight
On May 21st, I booked a ticket online for $with the Booking Number: 102-936-I was at jfk airport and was told for the first time in my life, that I needed a transit visa if I wanted to board because I have two stops in EuropeI went to Delta and they helped me apply for the visaSince I wasn’t getting any answers I decided to get another ticket from new York to Paris to continue with the rest of my tripI tried to cancel that flight before the departure but the justfly agent I was speaking with kindly put me on hold and never came back onlineDelta decided to add $to the existing amount that I paid to get me out of the airport the same day because I live in PhiladelphiaAfter I tried to check in, Airfrance told me that the ticket was first class so I decided to cancel itDelta agreed to refund the $they charged me that day but refused to refund the original $because I bought that ticket through a travel agencyI spent over 4h altogether on the p
Horrible customer service! My family and I? booked a flight for the holidays to fly overseasUnfortunately I? could not travel and needed to change the booking, we thought it would not be a problem since we had paid extra for the travel insuranceWhen we called to change the booking, they informed us that they couldn’t just change one ticketWe had to cancel the entire booking and had to pay $after being bounced around for over an hourWhen we then tried to use the credit to rebook the flight online, it wouldn’t take the credit card number and we had to callAfter another hours of getting bounced around from department to department, they refused to honor the price that was posted on their websiteWe spoke to a manager that hung up on usWhen we called back and felt like we were scammed into paying more that was posted, we finally thought we had rebooked the flight and money was charged to our credit cardThey called the next day and told us that our booking was cancelled because they had made a mistake when they charged us the fare and now had to rebookBy then we had already spent almost hours on the phone over a span of only daysThe managers we spoke to were uncaring and unapologetic to the time we had spent trying to simply rebook a flightIt felt like they were constantly trying to scam us because the price for the flights they were telling us was never the same price we saw onlineEvery time we called, they kept bouncing us from person to person and to speak to a manager (and we spoke to 4) was on average a wait of 30-minutesI? will never book a flight with them again!
I booked a flight on justfky and the minute I got the response I realized I made an erro and put my husbands middle name with mine instead of hisI called immediately after to correct and wa told it would be $to changeThis is literally minutes after error occurredCalled airlines directly and they said it was not an issue but Justfky had to make changesThe only way justfly would make change was to cancel reservation for $and rebook
My wife and I booked round trip flights to India in May of We later had to cancel these flights for health reasonsOn calling justfly, they informed us that we could pay $in order to cancel the flights and maintain a credit at Lufthansa of the value of the tickets ($1700)We were further guaranteed, after a long discussion with their agent, that the credit would be valid for a year from the original purchase date so long as we called to rebook prior to the expiration dateIn particular, the rebooked flights did not need to occur before May so long as they were booked by May This was simply falseOn calling back now in order to rebook the travel, JustFly has informed us that the credit has expired because it had to be flown before May I checked that this was not the case with their agent multiple times when I originally agreed to pay the cancellation fee because I knew we would not be able to fly until after that dateJustfly refuses to admit any fault an
This site is definitely scamy! I thought I'd found a good deal for a flightAfter I booked the flight, I called within minutes to find out if I could make a changeI was told that I was unable to make the change without paying a $dollar fee!! After that, I decided to cancel the flightThe Representative conferred with his Manager, and lowered the fee to $I explained to the Representative that I was going to share my experience with as many people as possible
Don’t use this company!! They changed my flights twice resulting in a hour layover which is ridiculousI am traveling with my year old mother who is in a wheelchairWhen I called they act like they are looking for other flight options but they try to put you on flights that are very undesirable and most likely underbooked What a scam!! Then when I tried to check in for my flight I couldn’t online! Which then means we have to wait and check in at airport I paid for seats after initially booking and now probably won’t even have good seats So frustrating!! I wish I could charge them for the extra time I have spent on this!! I’ve read so many similar reviews on *** so this is how they operateWish I would have read those reviews before booking with them
Traveling from Hawaii, my connecting plane from LAX was late, so through no fault of my own, I missed my flight to Las Vegas Since I already was going to miss my meeting, there was no reason to utilize my round trip ticket Justfly refused to credit or refund my ticket Also, they hung up on me twice and lied about trying to call me back I would rather hand money to a total stranger than do business with these people Horrific business practices!
Company stated price, and refused to honor price AFTER purchaseI booked travel with JustFly via website, and paid stated fare of USDA day later, I received a notice of cancellation of booking, to which JustFly stated was a problem with Delta AirlinesAfter calling delta, I was told that JustFly cancelled the ticket, and not delta (as JustFly had told me)After calling JustFly multiple times, I asked to speak with a manager and was told that is not allowedAfter multiple calls/texts to a number listed for JustFly under Revdex.com.com, I received a call from someone at JustFly telling me the trip was cancelled because the price I paid "was not the real price." If it was not the "real" price, then it should not have been listed as the price, and my debit card should not have been charged the accepted price
I purchased round trip to Florence Italy for and when making the reservation I had the OPTION of choosing my seatsI chose to do this and pay extra to be able to select our seats because my husband is 6'and I wanted to get seats that allowed some extra roomMy confirmation confirmed the seats I choseWhen I sent to check in online before my flight instead of confirming the seats I had already chosen and paid extra for I had to pick seats againIn order for me to get the seats I chose and pai for I was going to have to pay and additional $per seatI called Justfly customer service and for nothing but the run aroundThe woman did not speak clear English which is fine if she at least comprehended it which she did not, kept saying something about $was for the seat selection and $was processing the selectionI asked numerous times then why are my seats not confirmed and am I being charged additional $per seat to get the seats I already paid them forShe just repeat
This is a horrible experience of booking airplane tickets from themWhen I booked the tickets, seems so easilyWhen I input my passenger's name, it only requires me to input the First and Last name, but the middle name is OptionalAnd the sign to remind you to "must match your password name" is in grey -- could not cause people's attention at allI even didn't notice it when I book my tickets.(From NYC to BeiJing, China)
Later then on, I noticed missing middle name possible will be an issue for boarding international airplane, then I started to call JustFly to request to add middle name to the ticketsI spent a whole day to call them, usually, they will ask me to hold, minutes, then told me it is impossible to add middle name, then asked me to cancel tickets, the cancelling fee is $400!, but not refund the full price, many hidden charge, then immediately asked me to re-bookthen they could charge me the book fee
But actually, I called the AirChina directly, they claimed there is some complicated authorization work need to do, but this Agent should represent me to do this requestThe AirChina didnt sell this ticket to me directly, they have no way to change my ticket, this is the negotiation between AirChina and JustFly, then this become a disaster a list of callingall JustFly agents seem trying to reach AirChina when I called them to tell them they need to request the authorization for me, but all of them told me -- you must cancel your tickets I asked AirChina, they told me clearly -- "it is not right, you don't need to cancel the ticketbut the agent must request to change the name for you."JustFly is playing somethingWhen I was eventually convinced to cancel the ticket, I heard the JustFly agent was giggling, Seems they successfully charged me a lot?
I booked a flight and got charged three different times by company and the airlines that was bookedNo one was willing yo assist on the phone or onlineThis company is terrible and steals money, my bank is not even able to help until they finish processing the charges it's been day and it's still pending causing issues with my accounts
I booked a fly for my wife and I from Austin, TX to Kona, HIIn the Itinerary provided before I purchased the ticketsThe LAX to KONA leg of the trip over had a minute layover timeBut once I purchased the tickets and they sent me my final ItineraryThe layover time in LAX change to -2hours and minutesWhich means that we would not make our connecting flightI called JustFly numerous times to try and work this outBut they insisted that that layover time was the -2hours and minutes from checkout and I would have to pay a $cancellation fee per personFortunately, I took screenshots of the checkout screen before I purchased for some reason which reflects the 33minute layoverBut that was not good enough for JustFlyIt took numerous calls, hours on the phone and escalations to supervisors as well as, multiple emails with the screenshots before they finally cancelled my flight without a feeBut the issue I have is two-fold Why would the layover be changed after y
I booked a flight get my son home form school, realized he needed to change the return it since his dorm would not be open yet (Do not buy any of the insurance they offer-you can't use it for any changes) I booked a new flight, paid for the price of the flight plus a $fee for total of $ Received a confirmation e-mail His flight home was fine, when I went to check my son in for his flight back to school......the system would not accept the conf# so I called the airline first-they informed me that my flight had been voided by Justfly and they could not help meSo here I go and call justfly-big mistake-i was bounced around on the phone with different people all difficult to understand for hour and minutes It was a miserable experience every time I would get a new person-I had to repeat my entire situation and give all my information to them all over again I in the meantime looked at mt CC statement to see if they had actually charged me They charged me $for making a change but then never, made the change nor booked my new flight Yet I did receive confirmation numbers from them-nothing ever to notify me of 'voiding" my flight They would only offer to book another flight for me-which of course I declined because I refused to give this business another penny-they had already wasted nearly hours of my time I tried to get re-funded for the original fees they had charged me plus the second leg of the trip that my son did not use because they left it under the incorrect date and by the time we figured it out the flight had just left-they told me he missed his flight!! -they fought me hard on refunding anything but they finally agreed to the $ I still don't feel it is enough I will never use this service again
I purchased airline tickets along with an extended cancellation policy We need to alter our travel arrangments and I anticipated that this would be permissible due to the extended cancellation policy I have come to find out that Just Fly will cancel the flight but only with a penalty of $ Additionally, I was on the phone for nearly hours and spoken to in an extremely rude manner and then told they were going to end the phone call
On 11/10/I booked a trip with Justfly they excepted itOn 11/11/I recieved an email saying my trip was canceled because of my credit cardI called my credit card company and they said they rejected the transaction because Justfly charged $Justfly canceled the trip but they never canceled with Frontier Airlines and Frontier charged my credit card for $I contacted Frontier and they said it was not canceled and I needed to talk to JustflyI told Justfly and they said they would take care of itI needed to book another trip, and regretably went thru Justfly again thinking they were going to talk to Frontier, they never did cancel themThru MANY phone calls to Justfly they said they would credit me back the $and that it would be done with in 1-billing CyclesIt's been more then 1-billing cycles and nothing has been credited backThe last phone call I made in Jan 12th they said I would see the credit with in a week and it hasn't happenedI want my $
My daughter has been stuck in Puerto Rico since the hurricane on WedSeptember 20thShe finally was able to call me today Saturday September I was trying to get her a flight back home and went on the computer for flights home and it gave me JustflyI put in the date I wanted and it showed and flight leaving tonight at 6:45pmI quickly booked the flight because it said only leftI was trying to confirm the flight and said it was over hours and couldn't do itI didn't realize it was for OctI called back Justfly and told them what happened a hour later and they charged me $for tickets for cancellationI told the women what happened and it is an emergency and it was a time for crisisShe said it was there policyI wanted to talk to her supervisor but she wouldn't put her onI am trying to get my daughter home and in a time of crisis they would still charge you a feeI understand that's their policy but sometimes you have to make changesI know I work with the p
I booked two airline tickets from justfly and the total of my tickets came out to be $which was not a pronlemThe problem presented itself when my bank would not allow justfly to take the full amountI received an alert from justfly stating that I would have to change the credit card or get my bank to lift the holdI contacted my bank and the hold was liftedJustfly was only supposed to take an additional $but they took more and then they charged me $cancellation fee to cancel my reservationThey ended up putting my bank account in the negative and still have not refunded my money like we talked aboutNot only was I charged for teservation from justfly but I was charged by Delta Airlines as wellA total of $I have yet to get my refund like we spoke about
On 9/15/2016, I bought a round trip ticket from Dallas TX, through Frankfurt, to Portharcourt Nigeria with Lufthansa Airways, via Justfly online booking agency with Justfly Booking ** ***, Lufthansa e-ticket: ***On the set departure date (12/6/2016), the passenger, *** ***, had an early morning medical emergency that warranted urgent medical attentionThe doctor that attended to her advised against making the travel since she was not medically fit for thatHe also issued a covering letter to that effectI called Lufthansa and informed them of my predicament and forwarded the doctor's noteThey removed her from the fly list for that evening's flight and adviced me to get in touch with my booking agency - JustflyI also submitted a copy of the same doctor's report to JustflyThey asked me to get in touch with them when she is fit medically to travelAfter the surgery and rehabilitation period, I got back to JustflyThey requested some extra documents i
I have been in touch with their customer service line multiple times over the last week trying to get a name correction on a airline ticketThe ticket is international so without the change the passenger cannot flyThey continually tell me that they have reached out to the airline but the airline has no record of Justfly reaching out to correct the issueI have submitted all documentation requested and they have not sent to the airline and are effectively causing me to purchase another ticketI asked to speak to a supervisor on my last call and they transferred me to an automated service
Justfly*** refused to change our flight after we were notified by our carrier TAP Portugal that the flight was canceled and needed to rebook through justflyAfter hours on the phone with justfly, we got no refund, no rebook, no confirmation number, levels of supervisors who had no access to email, and zero answersThos is $that we have lostFor what it is worth, this is the first complint I've ever filed in 30+ yearsThe situation was that had, and our hard earned money which we saved for our honeymoon is now gone, as is the flight
On May 21st, I booked a ticket online for $with the Booking Number: 102-936-I was at jfk airport and was told for the first time in my life, that I needed a transit visa if I wanted to board because I have two stops in EuropeI went to Delta and they helped me apply for the visaSince I wasn’t getting any answers I decided to get another ticket from new York to Paris to continue with the rest of my tripI tried to cancel that flight before the departure but the justfly agent I was speaking with kindly put me on hold and never came back onlineDelta decided to add $to the existing amount that I paid to get me out of the airport the same day because I live in PhiladelphiaAfter I tried to check in, Airfrance told me that the ticket was first class so I decided to cancel itDelta agreed to refund the $they charged me that day but refused to refund the original $because I bought that ticket through a travel agencyI spent over 4h altogether on the p