Booked a flight to Houston From Santa RosaI had to move the reservation to the next month due to my daughters graduation being movedMy insurance policy that I purchased was denied although it was in their policy that that would be coveredI called to cancel recieved a phone call back from a number I asked if I was speaking with American Airlines rep they replied yesThe fees that Just Fly had told me was $per person to rebook plus a $fee for cancelingThe person that said they were from American airlines stated that it would only be $a person and that I would have a creditI called American airlines to rebook they stated that they never talked to me so I called Just Fly I asked if they had record of talking to me the previous day which they didI explained what the person told me the day before that it was a Just Fly rep claiming that they were from American AirlinesJust Fly lied said they were a rep from American Airlines so they charged me $to cancel the
Hello, I am filing a complaint against JustFly***, a 3rd-party airline ticketing companyI booked a ticket through JustFly's website for a Virgin flight on July 4th and needed to make a change (switch to a flight a couple hours later in the same day)I called their customer service (within hours of booking) line times and received dial tones, was not connected, or the automated messaging service cut out of those timesThe one time I was connected, I was informed by the automated system that any changes or cancellations would result in a $fee plus any additional "3rd party fees." The automated system then asked if I still wanted to wait for minutes to speak with someoneThis is a scam or fraudulent policy or behavior to keep customers from making changes or getting their flights refundedI called Virgin America and was informed that they, like almost all airlines, do not charge fees to make changes or cancellations when a customer calls within hoursHowever Virgi
Booked flights round trip to ireland, received confirmation and was charged approximately for each of two ticketsWe booked in ril, checked on reservation periodically and discivered on july 13, our return trip was gone except for the first leg from shannon to londonI called and they said they did not know what happenedI tried to work with them and the only bookings they could come up with included layovers of over plus hours all total! I told tnem not acceptable and wanted a refundThey stated they cannot do that and there would be feesI reminded them it was their fault this was happening and I did not try to make changesI filed a dispute with my credit card company which is in process
I contacted Justfly to book reservations on a flight to Cape Town from New York and from Johannesburg to New YorkDeparting on December 24, and returning on January 13, The company in booking the flight spelled our last name incorrectly as POLIMIt should have been POLINAfter numerous phone calls, emails and iPhone picture of my passbook pages the company refuses to make the change unless compensation of $is madeI did not receive an email confirming the flight detailsOnly after receiving information on May 1, did I note the error and tried to resolve the problemThis company informs the user on their webpage that corrections can be made but in fact it cannotI have viewed many complaints with this company but this company has not changed their practice of not providing customers the service they should receive
We had booked a flight to Brazil, leaving today and a Dream Vacation for my family and just was informed yesterday that we needed a VISA to enter the country and up to now no details, or information letting us know or asking if we know what needs to be done before we depart and what lengths to go
There error, of not sending me confirmation I had to call and ask them, tried to DBL charge my CCand every step of the way, I had to call and ask, and be brushed off time and time again
United airlines tried to help us, but the way JUST FLY has it conditioned there hands are tied and I am out or week vacation at our own expenseMy family is now stuck at home without a vacation, and we have no extra funds to go anywhere to replace our heartache
Stay away from this company you book a flight overseas for a two week period you pay for check bag and carry one bag as there web site states and your conformation email showsWhen you get to air port you find out they booked you on the cheapest class no check bagWho goes overseas for weeks without a checked bagWhen you call there customer support number you get an over sea call center who tells you it's the air line fault then they tell you it was your fault and at last they say the web site has a disclaimer on baggage and you are out your You call tell from the off set that is the job of the support person to give you nothingSTAY AWAY FROM THEM!!!!!
Online flight search for Kona, HI returned misleading choices, which resulted in my booking RT tickets to Kahului, HI, which is on Maui rather than the big islandWhen I realized mistake, I contacted JustFly to change my ticketsI was prepared to pay $to change two tickets as indicated on WebsiteHowever, when contacted, JustFly said tickets non-refundable and it would cost me full value of tickets plus $each to make changesI then had to pay an additional $to buy RT inter-island tickets
JustFl*** is the WORST company I've come acrossThey advertised flights alongside reputable online flight reservation companies so I decided to go with them since the prices were slightly cheaperI will never ever use them again as they have been nothing but a headacheTo start, we booked three different flights with them and each leg has so far been changed or up-charged immenselyThe price advertised jumped over $from the page where we entered out credit card information to the submit page
We then got emails a saying that flight times had been changedOnly an hour here or there so we let it goThen, I received an ambiguous email a few weeks after booking saying I needed to call JustFly because another one of my flights had been changed/cancelledWhen I called to check on the status of the flight I was told that I would no longer be able to fly that day or that I would only be able to get a flight at horrible times with extremely long layoversI called Air Canada to confirm that there were no other flight options and was shown multiple available flights at convenient times on the day I wanted to travelI called JustFly back and was told they weren't able to get me on any of those flights, despite there still being available seatsI waited on hold for hours with JustFly and they continued to tell me they were unable to book my flight but could not give me a reason why
Finally I had a very helpful person from AirCanada call JustFly with me and after another painfully long hold they somehow were magically able to book me back onto the same flight I originally purchased
Overall horrible experience and very stressfulPlease DO NOT use JustFly
I have ordered air tickets from Justfly.comRecently I received an email from them stating that:" Please be advised that China Southern Airlines has made a change to your itinerary for reservation # xxxxxxAs a result, you must contact China Southern Airlines as soon as possible at 1-xxx-xxx-xxxx to discuss the change and confirm your new flight options." This never happended when I purchased air tickets from other sitesI always receive a notification of the change from the site directlyI am a customer of justfly but not CSAIn addition, CSA did not allow me to view my trip information since I did not buy tickets from them directlyVery bad experiences!
My reference # at Justfly is ***I have been trying to get a refund on a flight that was cancelled back in November I've called several times and always told to wait to eight weeksThis has been going on since NovCalled today May 9, and now I'm told that the check ***) for $was mailed on 02/27/I have never received this check and I told them thatThey just continually restate that the check was mailed on the 27th of FebThey said to check with my post officeWhat?? That's over months agoIf they really sent it, I would have received it by nowThis check just doesn't existI am still looking for my refund of $Please help[ me if you canThank you
I booked a flight for my daughter and I to go visit my sonI decided the length of time would not work for me so I called to cancelI then saw a one hundred and fifty dollar charge on my card that I did not know about or authorizedI then called to make the flight for an earlier return by two days and was told it be another six hundred dollars on top of the six hundred ninty two dollars I already paidI asked for a refund by was denied for both charges
Booked flights with them with there insurance recommendationsHad to cancel trip due to medical issueOn web site it says you will be billed $per cancellationWe were billed $per ticket that they wanted payed for at the time of cancellation before they can process our refund that would be received withen 6-weeksThey lied about the insurance covering cancellation than added additional fees holding our refund hostageWe will know in 6-weeks if they return our money
Just FLy has an Extended Cancellation Policy which according to their advertisement when you go to buy a ticket, is that you spend an additional dollars in order to cancel the flight with a full refund up to hours of the flightWhen we went to cancel the flight however, they told us that the Extended Cancellation Policy was only applicable for the first hours after a flight was purchasedTherefore, we lost all of the money that we spentWe were given an option to spend an additional dollars in order to convert the 1,dollars that we had spent to airline creditWe spent the extra dollarsUnfortunately, we were later informed that this dollars was not a conversion fee, but rather a standard cancellation fee, and there was no way that we could use the airline credit for any destination that was not departing or arriving from the original cities that we had bookedIt is my belief that advertisements of services that should have been rendered greatly infl
Do not under any circumstances book a flight with Just Fly***Trying to get through to their customer service is firstly, almost impossibleAnd if you do, the wait they put you through is like a jail sentenceThey never ever look into anything they say they’re going to look intoI had requests to look into phone calls with employees names and ID numbers and nothingEvery time I called there was a convenient “no update” into what I was looking forIt was pure insanityThey agents are rude, rehearsed, and unhelpfulThey made me chase them around for months with no help and ignored the medical issues we were having that rendered us unable to take our trip
I purchased a ticket to Iceland from Just Fly in DecemberAfter another friend of mine had a horrific experience with the website randomly canceling their tickets to Australia, I decided to call the airlines Just Fly booked me with to make sure my tickets were in orderMy flight to Iceland was fine, but the return ticket on Wow Airlines had been cancelled without anyone telling meWow Airlines didn't know why it was cancelled so they told me I had to call Just Fly to find outI was on the phone with the customer service at Just Fly for an hour and a half and all the woman did was put me on hold every minutesShe couldn't figure out why my return ticket had been cancelled, she wouldn't even listen to me when I asked for a refund for the return ticket so I could find another flight myselfFinally she told me she couldn't do anything and to call back in hours before hanging upAt the moment I have no return ticket from Iceland, but have still been charged for it even when I wa
This website promoted round trip flights to Las Vegas from NY for $with three tickets left at that priceWhen I tried to book the flight I was given a message that said there was an increase of $I called immediately and said even though I booked my flight I didn't understand why I didn't get the $price when it said tickets leftI was given an email address to write to and told someone would call me backNo one ever didDays later and even up to a week later they were still advertising the $flight on their websiteI have called them multiple times to speak to them about it and have been told the airlines control the prices and they have no control and sometimes it takes time for their website to updateThey have also claimed to have gone onto their website while I was on the phone and said they didn't see such flights or such prices when I clearly saw them on my endI believe this to be advertisement and the people I have spoken to have been nothing but
This company is the worst company I have ever dealt with in my entire life They have no sympathy or regret for mistakes by the company that may cause you ill intentThey cancelled not but flight reservations I made over the phone with two representatives because of a guideline theyre own employees dont follow If thats not bad enough the story gets worseAfter cancelling the reservation in a three hour period, I was charged twice, over $and lost my reservation which I explained was due to a family emergencyWhen I asked for a refund, the only way they can even do anything is by sending a checkI spoke to an escalation department specialist "***" and he offered me $couponI have been charged and they cant even refund me for their mistake
I purchased plane ticketsI purchased cancellation insurance because I was going to see a family friend who is dying of cancerI had to cancel my flightI paid $dollars to use the tickets as a future creditEach time I've attempted to use my future credit they want to charge me for new ticketsTime is now sensitive in seeing my family friendI have re-booked my flight which was placed on my credit card againI was told I would be refunded my origins ticket price back once I purchased the same air line , same departing and returning airportsSame two passages as original ticketsI was told my pay pal would be creditedIt hasn'tI just want my original tickets refundedI have complied with all the rules they have set forth for rescheduling , paid the extra fee back in July of $to do thisI now of the new set of tickets on my credit card but no refundI just want the $refunded in my accountI have multiple calls to get this resolved and it is not
I went on line to book a flight for June 29thAfter my try was booked, I notice that the date was differentI immediately tried to cancel and rebook the trip but the system wanted to change me $feeI called customer service and was given the run around and was told that I would be charged the cancellation fee (more if I wait hours)This company is a scam and a cheat! I spoke to the airlines and they said the company can cancel or make changes to the flight without penalty
I bought a flight ticket in the first hours found out I could not make the flight so I went online to cancel was instructed to email the airline thenI did so so the airline said since it was bought through justfly I would have to deal with them? They would not refund because not in the first hours but I explained they suggested I cancel the flight and they would hold the funds as travel creditI originally $but only was given and charged $then a week later I tried to book a flight using the travel credit unable to do so for $ticket They wanted to charge $doubling the original ticket price to use the travel creditThis is immorally and business mistake and wrongThe Revdex.com should investigate and react with a class action lawsuit and force these business practices from happening
Booked a flight to Houston From Santa RosaI had to move the reservation to the next month due to my daughters graduation being movedMy insurance policy that I purchased was denied although it was in their policy that that would be coveredI called to cancel recieved a phone call back from a number I asked if I was speaking with American Airlines rep they replied yesThe fees that Just Fly had told me was $per person to rebook plus a $fee for cancelingThe person that said they were from American airlines stated that it would only be $a person and that I would have a creditI called American airlines to rebook they stated that they never talked to me so I called Just Fly I asked if they had record of talking to me the previous day which they didI explained what the person told me the day before that it was a Just Fly rep claiming that they were from American AirlinesJust Fly lied said they were a rep from American Airlines so they charged me $to cancel the
Hello, I am filing a complaint against JustFly***, a 3rd-party airline ticketing companyI booked a ticket through JustFly's website for a Virgin flight on July 4th and needed to make a change (switch to a flight a couple hours later in the same day)I called their customer service (within hours of booking) line times and received dial tones, was not connected, or the automated messaging service cut out of those timesThe one time I was connected, I was informed by the automated system that any changes or cancellations would result in a $fee plus any additional "3rd party fees." The automated system then asked if I still wanted to wait for minutes to speak with someoneThis is a scam or fraudulent policy or behavior to keep customers from making changes or getting their flights refundedI called Virgin America and was informed that they, like almost all airlines, do not charge fees to make changes or cancellations when a customer calls within hoursHowever Virgi
Booked flights round trip to ireland, received confirmation and was charged approximately for each of two ticketsWe booked in ril, checked on reservation periodically and discivered on july 13, our return trip was gone except for the first leg from shannon to londonI called and they said they did not know what happenedI tried to work with them and the only bookings they could come up with included layovers of over plus hours all total! I told tnem not acceptable and wanted a refundThey stated they cannot do that and there would be feesI reminded them it was their fault this was happening and I did not try to make changesI filed a dispute with my credit card company which is in process
I contacted Justfly to book reservations on a flight to Cape Town from New York and from Johannesburg to New YorkDeparting on December 24, and returning on January 13, The company in booking the flight spelled our last name incorrectly as POLIMIt should have been POLINAfter numerous phone calls, emails and iPhone picture of my passbook pages the company refuses to make the change unless compensation of $is madeI did not receive an email confirming the flight detailsOnly after receiving information on May 1, did I note the error and tried to resolve the problemThis company informs the user on their webpage that corrections can be made but in fact it cannotI have viewed many complaints with this company but this company has not changed their practice of not providing customers the service they should receive
We had booked a flight to Brazil, leaving today and a Dream Vacation for my family and just was informed yesterday that we needed a VISA to enter the country and up to now no details, or information letting us know or asking if we know what needs to be done before we depart and what lengths to go
There error, of not sending me confirmation I had to call and ask them, tried to DBL charge my CCand every step of the way, I had to call and ask, and be brushed off time and time again
United airlines tried to help us, but the way JUST FLY has it conditioned there hands are tied and I am out or week vacation at our own expenseMy family is now stuck at home without a vacation, and we have no extra funds to go anywhere to replace our heartache
Stay away from this company you book a flight overseas for a two week period you pay for check bag and carry one bag as there web site states and your conformation email showsWhen you get to air port you find out they booked you on the cheapest class no check bagWho goes overseas for weeks without a checked bagWhen you call there customer support number you get an over sea call center who tells you it's the air line fault then they tell you it was your fault and at last they say the web site has a disclaimer on baggage and you are out your You call tell from the off set that is the job of the support person to give you nothingSTAY AWAY FROM THEM!!!!!
Online flight search for Kona, HI returned misleading choices, which resulted in my booking RT tickets to Kahului, HI, which is on Maui rather than the big islandWhen I realized mistake, I contacted JustFly to change my ticketsI was prepared to pay $to change two tickets as indicated on WebsiteHowever, when contacted, JustFly said tickets non-refundable and it would cost me full value of tickets plus $each to make changesI then had to pay an additional $to buy RT inter-island tickets
JustFl*** is the WORST company I've come acrossThey advertised flights alongside reputable online flight reservation companies so I decided to go with them since the prices were slightly cheaperI will never ever use them again as they have been nothing but a headacheTo start, we booked three different flights with them and each leg has so far been changed or up-charged immenselyThe price advertised jumped over $from the page where we entered out credit card information to the submit page
We then got emails a saying that flight times had been changedOnly an hour here or there so we let it goThen, I received an ambiguous email a few weeks after booking saying I needed to call JustFly because another one of my flights had been changed/cancelledWhen I called to check on the status of the flight I was told that I would no longer be able to fly that day or that I would only be able to get a flight at horrible times with extremely long layoversI called Air Canada to confirm that there were no other flight options and was shown multiple available flights at convenient times on the day I wanted to travelI called JustFly back and was told they weren't able to get me on any of those flights, despite there still being available seatsI waited on hold for hours with JustFly and they continued to tell me they were unable to book my flight but could not give me a reason why
Finally I had a very helpful person from AirCanada call JustFly with me and after another painfully long hold they somehow were magically able to book me back onto the same flight I originally purchased
Overall horrible experience and very stressfulPlease DO NOT use JustFly
I have ordered air tickets from Justfly.comRecently I received an email from them stating that:" Please be advised that China Southern Airlines has made a change to your itinerary for reservation # xxxxxxAs a result, you must contact China Southern Airlines as soon as possible at 1-xxx-xxx-xxxx to discuss the change and confirm your new flight options." This never happended when I purchased air tickets from other sitesI always receive a notification of the change from the site directlyI am a customer of justfly but not CSAIn addition, CSA did not allow me to view my trip information since I did not buy tickets from them directlyVery bad experiences!
My reference # at Justfly is ***I have been trying to get a refund on a flight that was cancelled back in November I've called several times and always told to wait to eight weeksThis has been going on since NovCalled today May 9, and now I'm told that the check ***) for $was mailed on 02/27/I have never received this check and I told them thatThey just continually restate that the check was mailed on the 27th of FebThey said to check with my post officeWhat?? That's over months agoIf they really sent it, I would have received it by nowThis check just doesn't existI am still looking for my refund of $Please help[ me if you canThank you
I booked a flight for my daughter and I to go visit my sonI decided the length of time would not work for me so I called to cancelI then saw a one hundred and fifty dollar charge on my card that I did not know about or authorizedI then called to make the flight for an earlier return by two days and was told it be another six hundred dollars on top of the six hundred ninty two dollars I already paidI asked for a refund by was denied for both charges
Booked flights with them with there insurance recommendationsHad to cancel trip due to medical issueOn web site it says you will be billed $per cancellationWe were billed $per ticket that they wanted payed for at the time of cancellation before they can process our refund that would be received withen 6-weeksThey lied about the insurance covering cancellation than added additional fees holding our refund hostageWe will know in 6-weeks if they return our money
Just FLy has an Extended Cancellation Policy which according to their advertisement when you go to buy a ticket, is that you spend an additional dollars in order to cancel the flight with a full refund up to hours of the flightWhen we went to cancel the flight however, they told us that the Extended Cancellation Policy was only applicable for the first hours after a flight was purchasedTherefore, we lost all of the money that we spentWe were given an option to spend an additional dollars in order to convert the 1,dollars that we had spent to airline creditWe spent the extra dollarsUnfortunately, we were later informed that this dollars was not a conversion fee, but rather a standard cancellation fee, and there was no way that we could use the airline credit for any destination that was not departing or arriving from the original cities that we had bookedIt is my belief that advertisements of services that should have been rendered greatly infl
Do not under any circumstances book a flight with Just Fly***Trying to get through to their customer service is firstly, almost impossibleAnd if you do, the wait they put you through is like a jail sentenceThey never ever look into anything they say they’re going to look intoI had requests to look into phone calls with employees names and ID numbers and nothingEvery time I called there was a convenient “no update” into what I was looking forIt was pure insanityThey agents are rude, rehearsed, and unhelpfulThey made me chase them around for months with no help and ignored the medical issues we were having that rendered us unable to take our trip
I purchased a ticket to Iceland from Just Fly in DecemberAfter another friend of mine had a horrific experience with the website randomly canceling their tickets to Australia, I decided to call the airlines Just Fly booked me with to make sure my tickets were in orderMy flight to Iceland was fine, but the return ticket on Wow Airlines had been cancelled without anyone telling meWow Airlines didn't know why it was cancelled so they told me I had to call Just Fly to find outI was on the phone with the customer service at Just Fly for an hour and a half and all the woman did was put me on hold every minutesShe couldn't figure out why my return ticket had been cancelled, she wouldn't even listen to me when I asked for a refund for the return ticket so I could find another flight myselfFinally she told me she couldn't do anything and to call back in hours before hanging upAt the moment I have no return ticket from Iceland, but have still been charged for it even when I wa
This website promoted round trip flights to Las Vegas from NY for $with three tickets left at that priceWhen I tried to book the flight I was given a message that said there was an increase of $I called immediately and said even though I booked my flight I didn't understand why I didn't get the $price when it said tickets leftI was given an email address to write to and told someone would call me backNo one ever didDays later and even up to a week later they were still advertising the $flight on their websiteI have called them multiple times to speak to them about it and have been told the airlines control the prices and they have no control and sometimes it takes time for their website to updateThey have also claimed to have gone onto their website while I was on the phone and said they didn't see such flights or such prices when I clearly saw them on my endI believe this to be advertisement and the people I have spoken to have been nothing but
This company is the worst company I have ever dealt with in my entire life They have no sympathy or regret for mistakes by the company that may cause you ill intentThey cancelled not but flight reservations I made over the phone with two representatives because of a guideline theyre own employees dont follow If thats not bad enough the story gets worseAfter cancelling the reservation in a three hour period, I was charged twice, over $and lost my reservation which I explained was due to a family emergencyWhen I asked for a refund, the only way they can even do anything is by sending a checkI spoke to an escalation department specialist "***" and he offered me $couponI have been charged and they cant even refund me for their mistake
I purchased plane ticketsI purchased cancellation insurance because I was going to see a family friend who is dying of cancerI had to cancel my flightI paid $dollars to use the tickets as a future creditEach time I've attempted to use my future credit they want to charge me for new ticketsTime is now sensitive in seeing my family friendI have re-booked my flight which was placed on my credit card againI was told I would be refunded my origins ticket price back once I purchased the same air line , same departing and returning airportsSame two passages as original ticketsI was told my pay pal would be creditedIt hasn'tI just want my original tickets refundedI have complied with all the rules they have set forth for rescheduling , paid the extra fee back in July of $to do thisI now of the new set of tickets on my credit card but no refundI just want the $refunded in my accountI have multiple calls to get this resolved and it is not
I went on line to book a flight for June 29thAfter my try was booked, I notice that the date was differentI immediately tried to cancel and rebook the trip but the system wanted to change me $feeI called customer service and was given the run around and was told that I would be charged the cancellation fee (more if I wait hours)This company is a scam and a cheat! I spoke to the airlines and they said the company can cancel or make changes to the flight without penalty
I bought a flight ticket in the first hours found out I could not make the flight so I went online to cancel was instructed to email the airline thenI did so so the airline said since it was bought through justfly I would have to deal with them? They would not refund because not in the first hours but I explained they suggested I cancel the flight and they would hold the funds as travel creditI originally $but only was given and charged $then a week later I tried to book a flight using the travel credit unable to do so for $ticket They wanted to charge $doubling the original ticket price to use the travel creditThis is immorally and business mistake and wrongThe Revdex.com should investigate and react with a class action lawsuit and force these business practices from happening