They sold me insurance on a trip then canceled the insurance but will not allow me to cancel the trip because the insurance was canceled by thenI would not have bookef the trip with out insuranceThings come up and is never a garentee that I can make itNow the air line will only refund dollars of the dollars I paid at the time with insurance that was canceled by *** ***
First and last time using JustFly*** Made reservation from SDF to MCO and ended up canceling due to AA canceling flight with no notice Got credit for outbound flight On 8-28-at 9:39am, was told that credit could be used on another flight until June Called back 8-28-at 4:to use credit to book roundtrip from SDF to EYW Transferred to Customer Service at 5:02pm While employee was checking on flight availability, got cut off at 5:20pm Called back at 5:24pm to try to book new flight again Was told they couldn't book roundtrip flight and pay difference...the rules and regulations state the credit could only be used for outbound flight since the credit was for an outbound flight Well needless to say, they scored $ Will never, ever use them again If this review could have a zero or negative, I would rate it at that
Ordered tickets with themOn one of them, I found out the name was misspelled by one letterJust Fly is trying to charge me $to correct this spelling mistakeThey put me on hold, telling me it won't be more than minutesI was on the line for minutes without anyone coming back to address this issueI am cancelling my tickets!
If your last name is different than most, chances are this company will screw it upThey left half my last name off of my ticket and I couldn't board my flight for ChinaThey never once considered that it was their mistake, and they couldn't fathom that they possibly thought that the first half of my last name was my middle nameMy last name is two separate words, so they only included the last half of my last nameThey don't seek to understand your complaint, all they do is read off of a scriptI love their cheap prices but I would never trust them to get my name right again
I booked a flight with Justfly to go to Puerto Rico on November 11th to November 14th booking number***)Unbeknownst to me a hurricane severely hit the island shortly after my bookingI recently got in contact with Justfly for a complete refund of my booking and was told by one of their agents that they would refund my entire payment of $plus change within daysSeveral days passed and I recieve a phone call from Justfly stating their rep made a mistake in telling me I would get a complete refund because they can not get my money back from the airlineI informed them that I purchased my tickets through their agency not the airlines and this was not my problemThey refuse to refund my money and are giving me the run aroundPlease assist me with this issueIf any further information is needed please feel free to call meMy phone number is ***Thank you
advertising and promotionI selected a flight from their website from Bogota to Las Vegas for people at a price of $per personI went through the page flows and submitted payment and then a box popped up saying I had to pay more because it was no longer availableThe increase was significant so I went back to the search function to compare with other airlines as I was compromising on this flight's schedule in favor of the fareWhen I did so the same $price appeared but this time with the note that it was only "available by phone." I selected it and a phone number appearedI called and the agent quoted me an even higher priceHe stated the fare increasedI refreshed the web page while he was on the phone and it still offered me the phone in pricingI asked about this and the agent hung up on meRude and incredibly bad customer serviceBAIT AND SWITCH SCAMSCAM SCAM SCAM
In April a purchased tickets online with different departure days as six family members were traveling to Panama to spend the summerI was going with my youngest son from Jun 13-jun from Chicago to Panama and backThen my husband was going with my other kidsIn May after going to the doctor, I was diagnosed with breast cancerI contacted both Avianca and Justfly to cancel my trip as I was going to start my treatment right away, I was in stage so I could not travelObviously, the rest of the family was going to stay with me so I cancel the trip for all of usI had problems uploading documents so I contacted Avianca so they could help meI paid $per each ticketAvianca reimbursed me $for each but each ticket but they kept $because Justfly failed to report my cancellation as a medical reasonI did sent papers to both company documenting my diagnosis so Avianca had to knowAny ways, the problem got worst as Just fly also used my credit card information
Website is advertising included seat assignments with the airplane fare, allows you to pick seats, sends a confirmation and then does not reserve the seats with the airlineIn addition they provided wrong link/information related to baggage fessWhen I called they airline they tell me I don't have assigned seats or bag allowance as advertised
I was going to a trade show in Chicago and bought two tickets from Justfly***Once I purchased them, I called the airlines to see about extended leg room seats because of disability issuesThey told me I would have to pay extra for them because I only have basic tickets and they are normally for people with upgraded seats or people with a fused leg or in a wheelchair or with a service dogThey said I can ask for them at the gate but I would not be guaranteed themI have asked for these seats on other flights over the phone and had no problem reserving them beforeRather than be that uncomfortable and in pain, I wanted to cancel the tripI called JustFly and they just kept telling me the tickets are non refundableI saw everywhere else it said you have hours to cancel tickets, but they just said non refundable even I know it was within hoursI checked into this and found it was a law and kept going back to JustFly and one time they said, that was for airlines and not thir
Hello Revdex.com, I called Just Fly to cancel a flight after having bought extra cancellation insurance for $The man helping me asked for a CALL BACK number and after requesting my reservation number, asked other questions and spent several minutes on the phone with me then said I was within their hour cancellation policy and the refund was applicable and would go back to my credit cardThe call was disconnected a little abruptly but I felt everything had gone smoothlyAfter checking my credit card statement a few weeks later I noticed the money hadn't been refunded, I called Just Fly to ask whyThey told me the call had been dropped and because I hadn't called back the money was not refundedAnd now they could do nothing about itI asked why was I asked for my number and why didn't anybody use that number to call me backI was encouraged to file an e-mail complaint for Just Fly to go under investigationI never received a reply after sending that e-mail nor confirmation the
I booked a flight for an employee at our company through this website (JustFly***) and I was charged an additional fee for a seat that I did not requestI had a receipt confirming my purchase price of $but later that day I was charged $separately for a seat selectionWhen I called the company to ask about it I was told that since the flight already happened that they are not liable to credit that amount back to me even though the fee was not on my invoice and I did not request the seatThey did not provide a an additional receipt for the seat feeOn top of their shady billing practices, they have horrible customer serviceOn July 12th when I booked the reservation, I noticed a typo on the passengers nameI called immediately (per the instruction on their site) to make the correctionAfter two long holds of more than minutes each, and after going through a lot of trouble to get them to even speak to me about the account, I was told that in order the fix the typo
JustFly.com showed me a low price for airfare but when I select the flights the price goes up considerablyThe pricing is so dynamic (i.eprices change by the second) that users are forced to hurry through their booking to get the price they saw listedI completed my booking and realized the website bait and switched my flight itinerary with one that is later in the day and that is not acceptableI called to get a resolution and was told I had to cancel my flight itinerary for $per person for a total of $for two peopleJustFly uses deceptive business practices to lure customers in using low prices and then charges a higher price blaming the dynamic pricing system of the airlinesThe website also switches around physical the orders of the fares displayed so that the first listing jumps down to the second listing and so forth thus tricking the customer into picking a different itinerary than expectedThe fare was booked less than minutes ago and when I called to ask abou
I purchased international airline tickets on justfly.com in January of I received confirmation stating that my flight was booked and that my tickets would be issuedLast week, while attempting to confirm my reservations on their website to *** ***, scheduled to depart on May 28, 2017, I was notified that my flight had been changedThe date had been moved up to depart on the prior day, being May 27, While it was difficult, I adjusted my schedule and planned for the inconvenienceI began receiving subsequent E-mails stating that I was to notify the company in regards to important information regarding my travelsAfter spending numerous hours on the phone I was told that my flight was again cancelled and they could not accommodate my dates for travelI was then told that it will be another week before my flight can be confirmed at all, which is a week before I am due to leave on vacationI find their business to be dishonest as they do not deliver what is promised, wh
difference in the quote price as opposed to what I was actually chargedI purchase a ticket for $ US, and I was billed $ USWhen I tried to stop the purchase they block me computer, and I was unable to go back
I booked a flight from the US to Portugal some months agoIn the interim, I found out I was pregnant and my flight date would be too close to my due dateConfident in my purchase of the ticket plus insurance, I went to cancelThe cancellation process online seemed easy and hassle freeUntil I started receiving phone calls and emails about a problemCalled back, selected current reservation etc, finally got a personShe informed me that only my return journey had been cancelledOk, no problem, please cancel the rest of itAnd then she told me the refund amountIt was only a fraction of the purchase priceWhen I asked why, because I had purchased the insurance, she informed me that she didn't see any insurance on her endI pulled up the proof of my insurance purchase, only to be told that was a separate company and not their preferred insuranceI asked why I only got the option for the insurance that I had purchased and why I was never informed that there was an option for a
These guys are not willing to even cancel a flight for my wife who suffered a stroke and was placed on ventilatory life supportThey keep denying receiving the email I sent to the email they provided which is ***, Even thought I've sent them emails and verified spelling of the email with each repThey somehow know she was on life support but denied receiving any emails from usThis company needs to be shut down and stopped from robbing peopleWorst service ever
Booked flights round trip to ireland, received confirmation and was charged approximately for each of two ticketsWe booked in ril, checked on reservation periodically and discivered on july 13, our return trip was gone except for the first leg from shannon to londonI called and they said they did not know what happenedI tried to work with them and the only bookings they could come up with included layovers of over plus hours all total! I told tnem not acceptable and wanted a refundThey stated they cannot do that and there would be feesI reminded them it was their fault this was happening and I did not try to make changesI filed a dispute with my credit card company which is in process
I purchased tickets through justfly***The day after, I received emails stating that my reservations were canceledI called justfly customer service and they claimed I would not be charged for the flightsWell, its been days and the charges are still on my credit card (not pending)I called again and they stated that they have no charges through their systemI called separate time after that and they finally told me to send a billing and flight information to ***I sent the the information but I still haven't received any feedback or calls
Booked a ticket online going to Zambia,the cheapest flight available required that I pass through Toronto Canada upon trying to check in at the airport I was informed that I needed a green card or Visa for me to pass through Canada which I didn't have.I called the travel agency to inform them about my ordeal and inquire if the could book me on a flight which does not require me to pass through Canada or refund me the money and deduct the cancellation feei was made to wait for over an hour at the Airport as they tried to resolve the issue.The cancellation fee on the web site states $but the told me they would charge $500.The ticket cost me $and they are demanding more than half of thatthey requested me to call again when am ready but when I called after an hour was told that I had forfeited my entire amount and I would have to start all over from scratch to buy another one
I booked a flight through JustFly for my daughter and yr old baby The over all flight was Texas to Syracuse NY, with a hr layover in Newark, NJ The flight after 5hrs of layover was delayed times, then after the 6th hour cancelled They were not helped, could not get a rental carStranded with a baby We had to get someone ldrive over hours each direction to get them I am having no luck getting refunded for the cancelled flight and I paid for theTravel protection JustFly cannot help me at all I have been on the phone for over hours trying to get JustFly to reimburse and make good on the insurance I paid with no luck at allJust wasted hours and upset me more
They sold me insurance on a trip then canceled the insurance but will not allow me to cancel the trip because the insurance was canceled by thenI would not have bookef the trip with out insuranceThings come up and is never a garentee that I can make itNow the air line will only refund dollars of the dollars I paid at the time with insurance that was canceled by *** ***
First and last time using JustFly*** Made reservation from SDF to MCO and ended up canceling due to AA canceling flight with no notice Got credit for outbound flight On 8-28-at 9:39am, was told that credit could be used on another flight until June Called back 8-28-at 4:to use credit to book roundtrip from SDF to EYW Transferred to Customer Service at 5:02pm While employee was checking on flight availability, got cut off at 5:20pm Called back at 5:24pm to try to book new flight again Was told they couldn't book roundtrip flight and pay difference...the rules and regulations state the credit could only be used for outbound flight since the credit was for an outbound flight Well needless to say, they scored $ Will never, ever use them again If this review could have a zero or negative, I would rate it at that
Ordered tickets with themOn one of them, I found out the name was misspelled by one letterJust Fly is trying to charge me $to correct this spelling mistakeThey put me on hold, telling me it won't be more than minutesI was on the line for minutes without anyone coming back to address this issueI am cancelling my tickets!
If your last name is different than most, chances are this company will screw it upThey left half my last name off of my ticket and I couldn't board my flight for ChinaThey never once considered that it was their mistake, and they couldn't fathom that they possibly thought that the first half of my last name was my middle nameMy last name is two separate words, so they only included the last half of my last nameThey don't seek to understand your complaint, all they do is read off of a scriptI love their cheap prices but I would never trust them to get my name right again
I booked a flight with Justfly to go to Puerto Rico on November 11th to November 14th booking number***)Unbeknownst to me a hurricane severely hit the island shortly after my bookingI recently got in contact with Justfly for a complete refund of my booking and was told by one of their agents that they would refund my entire payment of $plus change within daysSeveral days passed and I recieve a phone call from Justfly stating their rep made a mistake in telling me I would get a complete refund because they can not get my money back from the airlineI informed them that I purchased my tickets through their agency not the airlines and this was not my problemThey refuse to refund my money and are giving me the run aroundPlease assist me with this issueIf any further information is needed please feel free to call meMy phone number is ***Thank you
advertising and promotionI selected a flight from their website from Bogota to Las Vegas for people at a price of $per personI went through the page flows and submitted payment and then a box popped up saying I had to pay more because it was no longer availableThe increase was significant so I went back to the search function to compare with other airlines as I was compromising on this flight's schedule in favor of the fareWhen I did so the same $price appeared but this time with the note that it was only "available by phone." I selected it and a phone number appearedI called and the agent quoted me an even higher priceHe stated the fare increasedI refreshed the web page while he was on the phone and it still offered me the phone in pricingI asked about this and the agent hung up on meRude and incredibly bad customer serviceBAIT AND SWITCH SCAMSCAM SCAM SCAM
In April a purchased tickets online with different departure days as six family members were traveling to Panama to spend the summerI was going with my youngest son from Jun 13-jun from Chicago to Panama and backThen my husband was going with my other kidsIn May after going to the doctor, I was diagnosed with breast cancerI contacted both Avianca and Justfly to cancel my trip as I was going to start my treatment right away, I was in stage so I could not travelObviously, the rest of the family was going to stay with me so I cancel the trip for all of usI had problems uploading documents so I contacted Avianca so they could help meI paid $per each ticketAvianca reimbursed me $for each but each ticket but they kept $because Justfly failed to report my cancellation as a medical reasonI did sent papers to both company documenting my diagnosis so Avianca had to knowAny ways, the problem got worst as Just fly also used my credit card information
Website is advertising included seat assignments with the airplane fare, allows you to pick seats, sends a confirmation and then does not reserve the seats with the airlineIn addition they provided wrong link/information related to baggage fessWhen I called they airline they tell me I don't have assigned seats or bag allowance as advertised
I was going to a trade show in Chicago and bought two tickets from Justfly***Once I purchased them, I called the airlines to see about extended leg room seats because of disability issuesThey told me I would have to pay extra for them because I only have basic tickets and they are normally for people with upgraded seats or people with a fused leg or in a wheelchair or with a service dogThey said I can ask for them at the gate but I would not be guaranteed themI have asked for these seats on other flights over the phone and had no problem reserving them beforeRather than be that uncomfortable and in pain, I wanted to cancel the tripI called JustFly and they just kept telling me the tickets are non refundableI saw everywhere else it said you have hours to cancel tickets, but they just said non refundable even I know it was within hoursI checked into this and found it was a law and kept going back to JustFly and one time they said, that was for airlines and not thir
Hello Revdex.com, I called Just Fly to cancel a flight after having bought extra cancellation insurance for $The man helping me asked for a CALL BACK number and after requesting my reservation number, asked other questions and spent several minutes on the phone with me then said I was within their hour cancellation policy and the refund was applicable and would go back to my credit cardThe call was disconnected a little abruptly but I felt everything had gone smoothlyAfter checking my credit card statement a few weeks later I noticed the money hadn't been refunded, I called Just Fly to ask whyThey told me the call had been dropped and because I hadn't called back the money was not refundedAnd now they could do nothing about itI asked why was I asked for my number and why didn't anybody use that number to call me backI was encouraged to file an e-mail complaint for Just Fly to go under investigationI never received a reply after sending that e-mail nor confirmation the
I booked a flight for an employee at our company through this website (JustFly***) and I was charged an additional fee for a seat that I did not requestI had a receipt confirming my purchase price of $but later that day I was charged $separately for a seat selectionWhen I called the company to ask about it I was told that since the flight already happened that they are not liable to credit that amount back to me even though the fee was not on my invoice and I did not request the seatThey did not provide a an additional receipt for the seat feeOn top of their shady billing practices, they have horrible customer serviceOn July 12th when I booked the reservation, I noticed a typo on the passengers nameI called immediately (per the instruction on their site) to make the correctionAfter two long holds of more than minutes each, and after going through a lot of trouble to get them to even speak to me about the account, I was told that in order the fix the typo
JustFly.com showed me a low price for airfare but when I select the flights the price goes up considerablyThe pricing is so dynamic (i.eprices change by the second) that users are forced to hurry through their booking to get the price they saw listedI completed my booking and realized the website bait and switched my flight itinerary with one that is later in the day and that is not acceptableI called to get a resolution and was told I had to cancel my flight itinerary for $per person for a total of $for two peopleJustFly uses deceptive business practices to lure customers in using low prices and then charges a higher price blaming the dynamic pricing system of the airlinesThe website also switches around physical the orders of the fares displayed so that the first listing jumps down to the second listing and so forth thus tricking the customer into picking a different itinerary than expectedThe fare was booked less than minutes ago and when I called to ask abou
I purchased international airline tickets on justfly.com in January of I received confirmation stating that my flight was booked and that my tickets would be issuedLast week, while attempting to confirm my reservations on their website to *** ***, scheduled to depart on May 28, 2017, I was notified that my flight had been changedThe date had been moved up to depart on the prior day, being May 27, While it was difficult, I adjusted my schedule and planned for the inconvenienceI began receiving subsequent E-mails stating that I was to notify the company in regards to important information regarding my travelsAfter spending numerous hours on the phone I was told that my flight was again cancelled and they could not accommodate my dates for travelI was then told that it will be another week before my flight can be confirmed at all, which is a week before I am due to leave on vacationI find their business to be dishonest as they do not deliver what is promised, wh
difference in the quote price as opposed to what I was actually chargedI purchase a ticket for $ US, and I was billed $ USWhen I tried to stop the purchase they block me computer, and I was unable to go back
I booked a flight from the US to Portugal some months agoIn the interim, I found out I was pregnant and my flight date would be too close to my due dateConfident in my purchase of the ticket plus insurance, I went to cancelThe cancellation process online seemed easy and hassle freeUntil I started receiving phone calls and emails about a problemCalled back, selected current reservation etc, finally got a personShe informed me that only my return journey had been cancelledOk, no problem, please cancel the rest of itAnd then she told me the refund amountIt was only a fraction of the purchase priceWhen I asked why, because I had purchased the insurance, she informed me that she didn't see any insurance on her endI pulled up the proof of my insurance purchase, only to be told that was a separate company and not their preferred insuranceI asked why I only got the option for the insurance that I had purchased and why I was never informed that there was an option for a
These guys are not willing to even cancel a flight for my wife who suffered a stroke and was placed on ventilatory life supportThey keep denying receiving the email I sent to the email they provided which is ***, Even thought I've sent them emails and verified spelling of the email with each repThey somehow know she was on life support but denied receiving any emails from usThis company needs to be shut down and stopped from robbing peopleWorst service ever
Booked flights round trip to ireland, received confirmation and was charged approximately for each of two ticketsWe booked in ril, checked on reservation periodically and discivered on july 13, our return trip was gone except for the first leg from shannon to londonI called and they said they did not know what happenedI tried to work with them and the only bookings they could come up with included layovers of over plus hours all total! I told tnem not acceptable and wanted a refundThey stated they cannot do that and there would be feesI reminded them it was their fault this was happening and I did not try to make changesI filed a dispute with my credit card company which is in process
I purchased tickets through justfly***The day after, I received emails stating that my reservations were canceledI called justfly customer service and they claimed I would not be charged for the flightsWell, its been days and the charges are still on my credit card (not pending)I called again and they stated that they have no charges through their systemI called separate time after that and they finally told me to send a billing and flight information to ***I sent the the information but I still haven't received any feedback or calls
Booked a ticket online going to Zambia,the cheapest flight available required that I pass through Toronto Canada upon trying to check in at the airport I was informed that I needed a green card or Visa for me to pass through Canada which I didn't have.I called the travel agency to inform them about my ordeal and inquire if the could book me on a flight which does not require me to pass through Canada or refund me the money and deduct the cancellation feei was made to wait for over an hour at the Airport as they tried to resolve the issue.The cancellation fee on the web site states $but the told me they would charge $500.The ticket cost me $and they are demanding more than half of thatthey requested me to call again when am ready but when I called after an hour was told that I had forfeited my entire amount and I would have to start all over from scratch to buy another one
I booked a flight through JustFly for my daughter and yr old baby The over all flight was Texas to Syracuse NY, with a hr layover in Newark, NJ The flight after 5hrs of layover was delayed times, then after the 6th hour cancelled They were not helped, could not get a rental carStranded with a baby We had to get someone ldrive over hours each direction to get them I am having no luck getting refunded for the cancelled flight and I paid for theTravel protection JustFly cannot help me at all I have been on the phone for over hours trying to get JustFly to reimburse and make good on the insurance I paid with no luck at allJust wasted hours and upset me more