I tried to cancel my air ticket immediately after booking and wasn't allowed to until the ticket was issued, so I canceled my ticket a few hours after booking, and should have been refunded in full in accordance with federal lawThey are withholding my insurance fee since they claim I used it to cancel my tripI asked to speak to a supervisor and they promised someone would call me backIt never happenedI kept calling but the call quality was so poor, it was nearly impossible to hear themFurthermore, they still refused to refund me
on 4-4-we purchased two airline tickets form Detroit to Florida from JUSTFLY***I spoke with their rep to confirm that I can check one bag with each ticketThe rep said YES ,I asked him three to four times he said YESI booked the flightwhen I got confirmation it said to call Spirit airlines for feesI called them right back and they played games putting me on hold for about a hour, then they said someone would straighten out by 10pm that nightJustfly flat out did a bait and switchThey lied telling me my bag would be included by purchasing a ticket from themI will pursue this complaint until they honor the agreement
NO FULL DISCLOSURE of costThis is not a true saving website, JustFly will charge you unknowingly extra cost to the ticket and then extra cost for choosing a seatI will NEVER use again
A return ticket from Chicago to Puerto Vallarta was purchased in September of The flight was purchased leaving March 26th to Mexico, and returning April 2ndto ChicagoThe flight had a stopover through Guadalajara on the way to Puerto Vallarta, and a stopover in Mexico City for the return ticketThe airline, Aeromexico, stopped serving the route Guadalajara to Puerto Vallarta, so Justfly changed the return ticket for a one way Mexico to ChicagoAfter numerous phone calls and numerous assurances that they would find an alternative to provide a return ticket similar to the originally purchased, they kept on sending one way-ticket confirmationsAt times their strategy was negating that such return ticket was purchased, others they have recognized the issue and assured it would be fixed in hThis issue has not been resolved since my first contacts with them in December
HorribleI was lied to twice by representatives of this companyWhen I realized that I had been lied to, I called in less than minutes to cancel my flightsI asked to speak to the supervisor, ***, Badge Number ***, who told me I would be charged this huge amount of money to cancel a flightHe said it was in their policy to do so, and yet, that policy was never read to me on the phone and that is how I made my reservation He refused to give me his supervisor's name and refused to accept any reasonable option that I provided him for a resolutionI felt like I was being held hostageAlso, had I booked the flight directly with the airlines in would have been considerably cheaperTruly a disgusting organizationAvoid at all cost
I recently tried to book a flight for my wife with Justfly*** with a departure date of October 12th With many of the online booking sites I find you have to act quickly to get the quoted priceI booked the cheapest flight that popped upI scanned it quickly and everything seemed to make sense on the screen with an arrival date of October 13th at 5:amWhen I received the itinerary in my e-mail I quickly realized that the departure date was in fact Oct11th not the 12th as requested with a hour layover in the Toronto airportInitially I thought it was a hour wait and my wife would take a flight that would leave around in the morningIt was 1:the next day in the afternoonI called justfly almost immediately to explain the issue and when I provided the necessary details the agent on the phone thought the exact same thing as me that the wait was only a hours layoverThis wasn't the case and I indicated to him how if he can make that mistake it isn't unreasonable that t
When I booked tickets for TAP Air Portugal over JustFly.***, the printout showed that first checked bag was free: "Personal item: FREE Carry-on: FREE 1st Bag: FREE 2nd Bag: €110.00"However, when we called Air Portugal, they told us that the price for checking in the first suitcase was USD
Last week I called justfly.*** to put in my TSA pre check number gor an upcoming flight The operator asked me my confirmation number, my name, and birthdayThen he proceeded to ask me if I was a supporter of *** or ***I am not sure of their business operations but I'm pretty sure that asking one's political preferences is completely 100% inappropriate and I am not sure why that even mattersI said, "Excuse me?" And he repeated the same questionI was in awe and proceeded to tell him that it was none of his businessHe ignored my comments and proceeded to ask how he can help meI was in such shock that I hung up the phoneI called back and spoke to a different operator and she told me that she would report my complaint to the managerand that they would get back to meI still have not heard backI will never fly through just fly.*** again due to their poor customer service
I am writing to notify of an escalation for a lack of service in regard to my case for approved change fee refundsI am due a refund of exactly $and have unfortunately been lied to for more than weeks in regard to the status of my claimAs per the terms and conditions of my purchase, I am entitled to a fee refund due to the fully documented death of a family member(Two birth certificates and a death certificate have been sent.) JustFly is require to contact my airline (Aeromexico) to request a authorization codeI called Aeromexico to inquire about JustFly's email status and they informed me that they have yet to receive any email from JustFly requesting a refund codeThis is now more than days since I have provided full documentationI called in to JustFly customer support and they have informed me that: "I have to be completely honest with you, the previous employees working on this case were unable to send the original emailNo email has been sent yet to Aeromexi
I bought three flights on October 24, with just.fly*** from San Francisco CA to Rosario-Argentina, and when I wanted to change the return date the company was systematically denied both online and by phone with shameful waiting, I canceled the flights, they charged me a fine and they told me that I had a credit of and when I wanted to use it, they tried to charge me again the flights with a promise of accreditation that will never come because they intend to charge me 7000, this is fraudWhen I canceled the reservation, they sent me an online message telling me that the credit is refundable, but this did not happenbecause when I wanted to use it, they charged me again dollars plus the three thousand that they have already charg
To Whom it May Concern, I got married following the purchase of my flight from JustFly (for my honeymoon), and required a name changeI have been extremely disappointed with the serviceAt this time, I have spent around hours on the phone with their support team (mostly on hold), and of my calls requesting a supervisor due to the incompetence of the operators, only once did I get through to a supervisorInitially, I was told over and over that a name change was impossible, despite providing evidence of the change (my passport and marriage certificate)I had also spoken with the airline, and from them I knew that a change could be done for a $fee, but I was warned that they'd been having issues with JustFly all year, and it would likely be a lengthy processFast forward many hours of being on the phone with them later, and I finally got someone to agree to make the changeThey then tell me they'll have to charge me another fee of $I finally agree to this (so I'm now
Hi my name is Forson*** I bought an airline ticket through justfly in December I could not travel so canceled the flightI have hour cancellation plan on it so they told me they will email me credit for my next travel, I call several times they keep on telling me the same story and I am not getting the email they promised
I booked through a phone call and the rep doesn't speak English and booked the wrong flightI called and wanted to change my flight into the correct oneThey said they would charge me a $per person feeminutes passed they said they need to charge a $per person feeBut it was their rep's fault, not my fault
I booked flights back to Colorado for my grandmothers funeral right after I found out she had passed awayThe funeral was originally for january but had been changed to the later that dayI had called them hours after booking to see if we could change or cancel our flightsThey said that it would be a $charge per person to cancel(Our flight only cost us $170)After fighting with them and being on the phone for almost hours they wouldn't change our flights or cancel with no penaltywe will only be getting $back
Hi, I booked a ticket at Justfly.com for $USD at AM on 15th MarchAfter about hrs of ticket booking, I got a notification from my credit card that an additional charge of 79.90$ was placed on my card from JustflyI decided to cancel my booking and according to the booking rules, I should not have been charged any cancellation feeHowever, I checked online and was shocked to see that the cancellation fee was 150$! I called them and asked why I needed to pay a cancellation even though my ticket was booked less than hrs agoAfter multiple arguments, they reduced my cancellation fee to 50$I am complaining because this company is unethical and unreliable
I called Justfly to make a reservation on sometime in AprilI spoke to the customer service representative onlineI the end of the reservation and after my credit card information has been given to the travel agent he said I will hear from them by email ASAPI did not hear from them in hours, therefore I placed another phone call to alart them that I have not received my booking ticketHe apologized and asked my to stay online why he review the reasonsHe said it was their error and he forwareded my ticketI noticed the following errors on the booking information: My last name was spelt wrongly as ***, My email address was not correct, It was written as ***I quickly called their attention to those errors within an hour, the agent I spoke to asked me to pay $to correct their errors, I thought that was mischievious, therefore I asked to speak to a Manager and he refused claimed their is NO manager but himHe later asked me to forward my SS card and ID
I used justfly to schedule my flight from Los Angeles, CA LAX to Melbourne, Australia MELThey charged my card for more than they were advertising on my confirmation emailI tried to call and get it fixed but after being on hold for over an hour and they just keep telling you the same thing over and over...it wears you downTheir system challenges persistence and it worksIt is now over months before my flight and I need to cancel itWhen I called to cancel, I was told I would be charged $to refund the ticket and it would be 6-weeks before my refund would go throughMaybe that would fly in but its and we all now thats totally wrong to conduct business that wayI can understand a small service charge but $is outrageousI commented on their Facebook to see if I could get any further with them, they got my contact info and called my cell phone from no caller ID (which is usually spam) so I didn't answerMy mistakeThe voicemail seemed polite and like they w
Justfly.com purchased online ticket Toronto Denver, CO to EritreaAirline initiated flight cancellations on 05/and justfly.com couldn't find anything ther flight to return to Denver instead the referred me to the insurance company for a refundIn order to get a hold of a customer service to speak to, it takes anywhere from 2-hours on holdCustomer service representative or manager can not rectify the problemOne manager even promised to have changed the flight and when on hold while saving the information she hung up on meNow I am in the process of getting a refund from the insurance company but I had to purchase a ticket to return to Denver
on about the April 2nd I purchased a ticket for my mother to visit me in Alaska from July 4th to July 18, the ticket cost $yesterday May 24, my mother calls me to tell me she must be in court in Orlando, Florida on July 19, her flight was supposed to leave Alaska July 18, arriving to Orlando Florida on July 19, So my mother asked me if I could change the flight, I called justfly.com customer service at ***
I have booked a round-way ticket of Cathay Pacific Airline from Justfly*** on Oct This round way ticket includes one ticket from Los Angeles to Hong Kong on Dec (Flight CX885) and one ticket from Hong Kong to Los Angeles on Jan (Flight CX 882)I paid $in total for the two tickets on Oct and I have received a confirmation email sent from Justfly*** showed that my electronic tickets were ready on that dateWhen I checked my record on Nov 2016, I found that only one ticket from Hong Kong to Los Angeles on Jan was shownAfter contacting the Cathay Pacific Airline, it told me that Justfly*** had canceled the ticket from Los Angeles to Hong Kong on Dec after three hours I paidAlso, even though the ticket from Hong Kong to Los Angeles on Jan is presented on the record, the ticket has not confirmedIn other words, two tickets that I have paid for are problematicWhen I called about times with Justfly*** to solve this problem, I have been
I tried to cancel my air ticket immediately after booking and wasn't allowed to until the ticket was issued, so I canceled my ticket a few hours after booking, and should have been refunded in full in accordance with federal lawThey are withholding my insurance fee since they claim I used it to cancel my tripI asked to speak to a supervisor and they promised someone would call me backIt never happenedI kept calling but the call quality was so poor, it was nearly impossible to hear themFurthermore, they still refused to refund me
on 4-4-we purchased two airline tickets form Detroit to Florida from JUSTFLY***I spoke with their rep to confirm that I can check one bag with each ticketThe rep said YES ,I asked him three to four times he said YESI booked the flightwhen I got confirmation it said to call Spirit airlines for feesI called them right back and they played games putting me on hold for about a hour, then they said someone would straighten out by 10pm that nightJustfly flat out did a bait and switchThey lied telling me my bag would be included by purchasing a ticket from themI will pursue this complaint until they honor the agreement
NO FULL DISCLOSURE of costThis is not a true saving website, JustFly will charge you unknowingly extra cost to the ticket and then extra cost for choosing a seatI will NEVER use again
A return ticket from Chicago to Puerto Vallarta was purchased in September of The flight was purchased leaving March 26th to Mexico, and returning April 2ndto ChicagoThe flight had a stopover through Guadalajara on the way to Puerto Vallarta, and a stopover in Mexico City for the return ticketThe airline, Aeromexico, stopped serving the route Guadalajara to Puerto Vallarta, so Justfly changed the return ticket for a one way Mexico to ChicagoAfter numerous phone calls and numerous assurances that they would find an alternative to provide a return ticket similar to the originally purchased, they kept on sending one way-ticket confirmationsAt times their strategy was negating that such return ticket was purchased, others they have recognized the issue and assured it would be fixed in hThis issue has not been resolved since my first contacts with them in December
HorribleI was lied to twice by representatives of this companyWhen I realized that I had been lied to, I called in less than minutes to cancel my flightsI asked to speak to the supervisor, ***, Badge Number ***, who told me I would be charged this huge amount of money to cancel a flightHe said it was in their policy to do so, and yet, that policy was never read to me on the phone and that is how I made my reservation He refused to give me his supervisor's name and refused to accept any reasonable option that I provided him for a resolutionI felt like I was being held hostageAlso, had I booked the flight directly with the airlines in would have been considerably cheaperTruly a disgusting organizationAvoid at all cost
I recently tried to book a flight for my wife with Justfly*** with a departure date of October 12th With many of the online booking sites I find you have to act quickly to get the quoted priceI booked the cheapest flight that popped upI scanned it quickly and everything seemed to make sense on the screen with an arrival date of October 13th at 5:amWhen I received the itinerary in my e-mail I quickly realized that the departure date was in fact Oct11th not the 12th as requested with a hour layover in the Toronto airportInitially I thought it was a hour wait and my wife would take a flight that would leave around in the morningIt was 1:the next day in the afternoonI called justfly almost immediately to explain the issue and when I provided the necessary details the agent on the phone thought the exact same thing as me that the wait was only a hours layoverThis wasn't the case and I indicated to him how if he can make that mistake it isn't unreasonable that t
When I booked tickets for TAP Air Portugal over JustFly.***, the printout showed that first checked bag was free: "Personal item: FREE Carry-on: FREE 1st Bag: FREE 2nd Bag: €110.00"However, when we called Air Portugal, they told us that the price for checking in the first suitcase was USD
Last week I called justfly.*** to put in my TSA pre check number gor an upcoming flight The operator asked me my confirmation number, my name, and birthdayThen he proceeded to ask me if I was a supporter of *** or ***I am not sure of their business operations but I'm pretty sure that asking one's political preferences is completely 100% inappropriate and I am not sure why that even mattersI said, "Excuse me?" And he repeated the same questionI was in awe and proceeded to tell him that it was none of his businessHe ignored my comments and proceeded to ask how he can help meI was in such shock that I hung up the phoneI called back and spoke to a different operator and she told me that she would report my complaint to the managerand that they would get back to meI still have not heard backI will never fly through just fly.*** again due to their poor customer service
I am writing to notify of an escalation for a lack of service in regard to my case for approved change fee refundsI am due a refund of exactly $and have unfortunately been lied to for more than weeks in regard to the status of my claimAs per the terms and conditions of my purchase, I am entitled to a fee refund due to the fully documented death of a family member(Two birth certificates and a death certificate have been sent.) JustFly is require to contact my airline (Aeromexico) to request a authorization codeI called Aeromexico to inquire about JustFly's email status and they informed me that they have yet to receive any email from JustFly requesting a refund codeThis is now more than days since I have provided full documentationI called in to JustFly customer support and they have informed me that: "I have to be completely honest with you, the previous employees working on this case were unable to send the original emailNo email has been sent yet to Aeromexi
I bought three flights on October 24, with just.fly*** from San Francisco CA to Rosario-Argentina, and when I wanted to change the return date the company was systematically denied both online and by phone with shameful waiting, I canceled the flights, they charged me a fine and they told me that I had a credit of and when I wanted to use it, they tried to charge me again the flights with a promise of accreditation that will never come because they intend to charge me 7000, this is fraudWhen I canceled the reservation, they sent me an online message telling me that the credit is refundable, but this did not happenbecause when I wanted to use it, they charged me again dollars plus the three thousand that they have already charg
To Whom it May Concern, I got married following the purchase of my flight from JustFly (for my honeymoon), and required a name changeI have been extremely disappointed with the serviceAt this time, I have spent around hours on the phone with their support team (mostly on hold), and of my calls requesting a supervisor due to the incompetence of the operators, only once did I get through to a supervisorInitially, I was told over and over that a name change was impossible, despite providing evidence of the change (my passport and marriage certificate)I had also spoken with the airline, and from them I knew that a change could be done for a $fee, but I was warned that they'd been having issues with JustFly all year, and it would likely be a lengthy processFast forward many hours of being on the phone with them later, and I finally got someone to agree to make the changeThey then tell me they'll have to charge me another fee of $I finally agree to this (so I'm now
Hi my name is Forson*** I bought an airline ticket through justfly in December I could not travel so canceled the flightI have hour cancellation plan on it so they told me they will email me credit for my next travel, I call several times they keep on telling me the same story and I am not getting the email they promised
I booked through a phone call and the rep doesn't speak English and booked the wrong flightI called and wanted to change my flight into the correct oneThey said they would charge me a $per person feeminutes passed they said they need to charge a $per person feeBut it was their rep's fault, not my fault
I booked flights back to Colorado for my grandmothers funeral right after I found out she had passed awayThe funeral was originally for january but had been changed to the later that dayI had called them hours after booking to see if we could change or cancel our flightsThey said that it would be a $charge per person to cancel(Our flight only cost us $170)After fighting with them and being on the phone for almost hours they wouldn't change our flights or cancel with no penaltywe will only be getting $back
Hi, I booked a ticket at Justfly.com for $USD at AM on 15th MarchAfter about hrs of ticket booking, I got a notification from my credit card that an additional charge of 79.90$ was placed on my card from JustflyI decided to cancel my booking and according to the booking rules, I should not have been charged any cancellation feeHowever, I checked online and was shocked to see that the cancellation fee was 150$! I called them and asked why I needed to pay a cancellation even though my ticket was booked less than hrs agoAfter multiple arguments, they reduced my cancellation fee to 50$I am complaining because this company is unethical and unreliable
I called Justfly to make a reservation on sometime in AprilI spoke to the customer service representative onlineI the end of the reservation and after my credit card information has been given to the travel agent he said I will hear from them by email ASAPI did not hear from them in hours, therefore I placed another phone call to alart them that I have not received my booking ticketHe apologized and asked my to stay online why he review the reasonsHe said it was their error and he forwareded my ticketI noticed the following errors on the booking information: My last name was spelt wrongly as ***, My email address was not correct, It was written as ***I quickly called their attention to those errors within an hour, the agent I spoke to asked me to pay $to correct their errors, I thought that was mischievious, therefore I asked to speak to a Manager and he refused claimed their is NO manager but himHe later asked me to forward my SS card and ID
I used justfly to schedule my flight from Los Angeles, CA LAX to Melbourne, Australia MELThey charged my card for more than they were advertising on my confirmation emailI tried to call and get it fixed but after being on hold for over an hour and they just keep telling you the same thing over and over...it wears you downTheir system challenges persistence and it worksIt is now over months before my flight and I need to cancel itWhen I called to cancel, I was told I would be charged $to refund the ticket and it would be 6-weeks before my refund would go throughMaybe that would fly in but its and we all now thats totally wrong to conduct business that wayI can understand a small service charge but $is outrageousI commented on their Facebook to see if I could get any further with them, they got my contact info and called my cell phone from no caller ID (which is usually spam) so I didn't answerMy mistakeThe voicemail seemed polite and like they w
Justfly.com purchased online ticket Toronto Denver, CO to EritreaAirline initiated flight cancellations on 05/and justfly.com couldn't find anything ther flight to return to Denver instead the referred me to the insurance company for a refundIn order to get a hold of a customer service to speak to, it takes anywhere from 2-hours on holdCustomer service representative or manager can not rectify the problemOne manager even promised to have changed the flight and when on hold while saving the information she hung up on meNow I am in the process of getting a refund from the insurance company but I had to purchase a ticket to return to Denver
on about the April 2nd I purchased a ticket for my mother to visit me in Alaska from July 4th to July 18, the ticket cost $yesterday May 24, my mother calls me to tell me she must be in court in Orlando, Florida on July 19, her flight was supposed to leave Alaska July 18, arriving to Orlando Florida on July 19, So my mother asked me if I could change the flight, I called justfly.com customer service at ***
I have booked a round-way ticket of Cathay Pacific Airline from Justfly*** on Oct This round way ticket includes one ticket from Los Angeles to Hong Kong on Dec (Flight CX885) and one ticket from Hong Kong to Los Angeles on Jan (Flight CX 882)I paid $in total for the two tickets on Oct and I have received a confirmation email sent from Justfly*** showed that my electronic tickets were ready on that dateWhen I checked my record on Nov 2016, I found that only one ticket from Hong Kong to Los Angeles on Jan was shownAfter contacting the Cathay Pacific Airline, it told me that Justfly*** had canceled the ticket from Los Angeles to Hong Kong on Dec after three hours I paidAlso, even though the ticket from Hong Kong to Los Angeles on Jan is presented on the record, the ticket has not confirmedIn other words, two tickets that I have paid for are problematicWhen I called about times with Justfly*** to solve this problem, I have been