Last November my wife and I booked three round trip tickets (at $1,800) with a travel agency called Justfl*** for our family to go see our friends in Costa Rica Very suddenly (within the same day of purchasing flights) we had to reschedule our trip because our lodging accommodations changedSo we had to cancel our original tickets and book a different date...I realize cancelling tickets is already a risky business even when dealing directly with the airlines and most often you aren’t able to get a full refundHowever, Justfl*** assured us that if we pay an extra $“cancellation fee” they would give us an $1,credit which we could use to book a flight to Costa Rica anytime before Yesterday we called Justfl*** to redeem our $1,credit and book a flightMy wife was put on hold for an unusually long period of timeThen she was transferred to at least three different people, none of which could find any record of our creditFinally her call was dropped in mid-conversation after she expressed her concern that this seemed very much like a “scam”We are going to try again today to reach someone at Justfl*** who can in any way possible help book our flights to Costa Ricabut it certainly looks as though we were ultimately scammed for a grand total of over $2,
On July 5, I purchased airlines tickets from Justfly's website, within minutes I noticed the website had "auto filled" the wrong departure stateI immediately called Justfly and cancelled the reservationBy law I am allowed to cancel a purchased within hours and all money must be refunded (I cancelled within minutes.) Justfly charged me $and refuse to refund itJustfly does not have a customer service line, an email address or corporate office in which to report a complaint requesting a refundJustfly's representative refuse to let me speak to a manager regarding the issueI contacted Justfly via their ticket agent and demanded a refundJustfly refused to refund me the money stating "the ticket was not in my name but in my daughter's name," even though I had made and paid for the reservationJustfly's representative insisted my "daughter had to give her permission for me to act on her behalf" before Justfly would provide a refundThe representative gave me an e
I purchased a ticket online and need to make changesI called to make the change and the change fee was exorbitant and they told me to called the airline, which I did and the airline told me the fee was lessI called back and they charged me the lower fee, then three days later called back and said no, the agent made a mistakeI argued and they hung up and reverted my ticked back to the old dateI called again and paid the fees again and changed the dates to my desired dates and received an e-ticket via e-mailI got another call saying that was incorrect and I needed to pay another $and I have no choice but to payI have no faith that I am paying the right amount or that I even have a ticket, I am concerned I will show up at the airport and my ticket will not be honoredI feel I am being over charged and lied to by the agents because they don't really know what they are doingplease help! my justfly*** booking reference number is ***I am planning a trip with m
On Feb I made a reservation to fly from Norfolk,Va to Tampa, FlLater that day I call justfly.com to cancel my reservation, my purchase price for the ticket and Cancelation Insurance was $The agent inform me that my refund will be $226.45, when I with my bank no refund for the that amount has postedI then call justfly.com to ask about my refund, and the agent told me that I wouldn't be getting a refundThis conversation took in or around I believe 12th of February, I spoke with supervisor Jino 3407.She told me that I did cancel my flight but the agent didn't put it in the system, my flight was schedule to leave on the FebThe supervisor told me to call American Airlines to get my refund, I call AA and told me to go back to justfly.comSo this the reason I'm contacting your agencies to help me, please help to get my refund
I was trying to book a multi destination trip through KayakKayak quoted two different carriers so we had to book with two different websitesFirst booking for the middle leg was fine with Volaris, then we got to Justfly***I filled out all the information, selected our seats (planes were less than half full) and clicked book, it said that price was no longer available, and the price had gone from $to $per ticketSo I started over again to see if I could get another price, got quoted the same price again by Justfly***, proceeded to book my four tickets again, plane seat availability was the exact same as five minutes earlier, clicked book, was told again that the price was no longer availableRepeated again ten minutes later, exact same thing happenedCalled them to complain that now I have a booking for the middle part of my trip but not the first and last legs, and asked them what's going on, and they said it's dynamic pricingI said no that's not dynamic pricing, th
Issue: Differences in the quoted price as opposed to what is actually charged on the consumer’s credit card after bookingOn 7/19/I purchased tickets to Australia from Justfly*** They sent me an email with booking confirmation for the tickets at a price of $Then I see a charge from JustFly.com in my credit card for $(including a $charge for seat reservations which they did not disclose anywhere), instead of $($1957.64+$27.90)I also checked with the airline and I had no seats assignedI called JustFly*** customer service and they credited back $to my credit card and cancelled the seat assignment (later I had to pay $to the airline for the same seats)They then asked for a screenshot of my credit card statement and after a number of emails and phone calls they sent me email that they will reimburse me $(the correct amount should have been $= $-$- $but I let it go) in business day to my paypal
WARNING WARNING DO NOT USE JUSTFLYVery unprofessional staffs, they all trained to lie to youThey attempt to charge me double a ticket even after the airline urged them not toWhen asked to speak to a manager they will quickly tell you nothing will be done and they are right, most of the time the manager is worse than repNO ENGLISH SPEAKING representativesThey will put you on hold all day until your batter runs out
I purchased travel insurance for an upcoming trip in JulyI discovered a couple a weeks later that the credit card I purchased the trip on had travelers insuranceI called Justfly to get a refundThey told me I would need to cancel direct with the *** since it had been daysI called the *** to cancel and it forwarded my call directly back to JustflyI spoke to their customer service person saying I would like to cancel the policy and *** directed me back to youMy trip is not for another month and I do not need the serviceShe said she couldn't help me and to call ***NOT HELPFULThe confirmation I initially received from Justfly had an asterisk next to the *** insurance saying that "insurance pending, verify your email for confirmation." I never confirmed via emailI want a refund on the insuranceThe fact they won't refund is ridiculous
I purchased a ticket from JustFly*** on 07/26/to travel on 09/16/but due to a death in the family I have to cancel my tripI called justfly times already and they have the worst customer service on the planetEvery time I talk to them I get a different lie, each phone call lasts for at least min and the representative keeps on repeating what everything I tell themI called the first time and they requested me to email them a death certificate, I thought it was straight froward, I email them then I call back and refund will be on its wayWell after I got the death certificate of my grandmother and emailed it to justfly, I called back to get a refund and they started coming up with multiple storiesThe death certificate is written in arabic and english but they kept asking for a translated one!!! Can't they just read the english part and ignore the arabic oneThen they said they want to email the airline to wave the fee and to call back after hoursI called back and
On Sep 28, I helped my mother with her travel arrangements to visit her newborn grandsonThe itinerary from Miami to Palm Springs was correct and everything went as plannedIt was upon the return trip that an issue was discoveredhours prior to the flight departing Palm Springs I checked on the statusThe flight number on the itinerary was incorrectI left a callback number for American Airlines so I could obtain clear guidance but decided to drive to the airport which is one hour awayUpon arrival, another family was dealing with the same exact issueAs it turns out (I'm saving you about minutes of conversations), American Airlines had change the flight numbers back in early OctoberJustfly*** did not contact my mother or call her regarding the changeThe flights that we paid for did not exist and the itinerary had changed setting her take-off time hours back, a longer layover, and the final destination would arrive much laterThis messed up the transportation t
On 4/7/18, I bought two tickets for $each for my daughter and her boyfriend from LA, CA to Ontario, Canada and from there to Edinburgh, UK so they could complete a week mission trip in ScotlandUpon receiving our confirmation information, we discovered that they spelled the boyfriends last name incorrectlyOnly on letter was incorrectIt should have been an "f" instead of how they spelled it with an "s." When I contacted Justfly about the error, they asked us to send them his passport with the correct last name spelling and they agreed to contact the airlines to ask to make the correctionThey called back on two weeks later and told us that Air Canada would not make the correction and that we would have to refund the ticket, get charged a $refund fee and then buy a new ticket at the current price of $1,plus a Justfly modification fee of $They eventually offered to wave the $modification fee
I booked international flight tickets while seeing online that I could cancel within 24-hourWhen I cancelled the tickets within an hour, they wanted to charge $per personThis fee is not specified in the website with the 24-hour cancellation messageAfter negotiation, they still charged $per person to cancelBe aware, even their fare seems lower, their other fee is higher and the total amount is higher than other agencies
I had purchased a ticket from just fly go in from Philadelphia PA to Aguadilla Puerto Rico what do you understand an old one layover in Fort Lauderdale Florida and this is to go on September and I'm returning September the same way from Aguadilla Puerto Rico going to Fort Lauderdale Florida and in again back into Philadelphia PA at no time was I advised on that there was a second stop I have been on the phone with them since this morning and it is now PM between sprint airlines and just fly and the problem has still not been fixed no one seems to want to take and fix my ticket because they don't want to pay the $change fee I don't feel that it's my responsibility because it was not in my litigations and my literature book report I do not feel that I should be responsible to pay the money be instead of just flight is at four they do not want to take on the responsibilities after arguing and being on hold all morning even doing a three-way call with spirit airline they st
I purchased airline tickets from justfly.comI handled the transaction over the phone, not online, because I had some questions about taking my small dog in the cabinEven though I spelled all the names of my party correctly AND the customer service representative spelled it back correctly, when the electronic tickets were sent to me, one of my kids' name was misspelledI called within the four hour time frame justfly gave me, but was moved from representative to representative to supervisor and put on hold several times, just to fix one letterI called the airline to ask for guidance and they were perturbed when I told them it was justflyThey told me that this was an extremely common error with them and that they need to call the help deskWhen I called back, Justfly representatives and supervisors told me that they did call but could not fix the misspelled name, and then that the help desk was closedWhen I asked them which of their answers was the truth, they began to backpe
JUSTFLY MORE LIKE JUST KILL MEDO NOT BOOK WITH THIS SITE! I booked a flight with this company to go see my then boyfriend in Florida in novemberUnfortunately I decided to cancel the flight with more than a few weeks notice and this person I am no longer datingTHIS SITE advertises a hour cancellationunfortunately for their "customers" who they treat like *** you have to pay a $dollar cancellation fee, on top of what youve already paid for your ticketYou get a flight credit which I made sure was to be used on their site for any flight AND NOT THE SAME DESTINATION because I now have no reason to ever go back thereNow to the flight credit part: Fast forward to today- im trying to book a birthday vacation to st lucia departing from the same airportI log in online to find out that I can only use my credit for the same "itinerary"So I call customer service where I have to be forwarded to a supervisorI can use my credit, after much coaxing, for any flight (after telli
I recently booked a one-way flight from Milwaukee to Denver for two people for Sunday November 27thThe day after ThanksgivingI used JustFly.com by finding them on Kayak because they had the cheapest flight by farThe cost of both tickets was $I booked the ticket, and received a confirmation email from JustFlyAnd then a mere hour later I received an email from them saying my ticket had been cancelled and they gave a list of possible reasons and to call themI called their 1-number ***, was on hold for TWO HOURS while the automated message continued to say my expected wait time was over minutesEventually I had to hang up because I had stuff to doI then went BACK to Kayak to re-book another one-way ticketAt this point all cheap Milwaukee flights were being routed though Chicago anyways, so I booked a ticket to leave from O'HareThe cheapest ticket on Kayak, out of all airlines and departure times was $I have attached all relevant screenshot
*** ***,
I am a VERY DISSATISFIED customer. I have reviewed *** *** ** *** *** *** and want to let you know how UNHAPPY, DISSATISFIED and VERY ANGRY!!!!!!
I purchased tickets for my grandchildren Nov- Nov 28, 2016. I purchased travel insurance at that time incase there were unforeseen problems. A few days after I purchased the tickets, my grandson told me he could not miss any school days as he is trying to graduate in 2017. At that point, I cancelled the flight. I had to pay $175, in addition to the cost of the tickets. I was told I would have a $credit to use within a year (not including taxes) Conf #***, and I had to go through Spirit Airlines to use credit.
I booked a flight for my grandchildren Dec - Jan 3, tonight and tried to apply the credit - the amount that came up was $- WHAT THE H...LL!!! That is not the amount that I was quotedSo I called Spirit Air customer service and a girl who had a very bad accent told me that, that is what I was allowed - I asked for the Manager - insisted on speaking with the Manager, but only got a supervisor who had the same voice as the customer service agent. I told her that was unacceptable and I wanted to speak with her Manager. Finally *** #*** came on the line and was no help at all - said this was Spirit Air policy and I needed to call JustFly. I told her that JustFly sells for Spirit Air and that they should honor communication that I previously received.
Since my phone call, I have found numerous complaints regarding Spirit Airlines.
I expect compensation for this poor service and will continue to bash Spirit Airlines until I hear from the CEO of Operating ServicesA DISGRUNTED CUSTOMER!!!!!
I booked a flight thru Justfly from Minneapolis to Harlengen TXI put the wrong return date but did not discover the mistake until 2-days laterI called them to explain my mistake and they said that it had been over hours and it would cost $to change flightI said that since it was my mistake that it was okay to charge the $to my credit cardThey said that they could not change the flight because no seats were availableI then said okay just cancel my flight and charge me the $for my mistakeI them went direct to United website and booked a seat on the same flight for $less that Justfly was charging meThen when it came time for me to take the flight I checked my account and Justfly had charged me the $plus $for the flightI also had the charge from United for $I called them again and they said I am out of luck
I booked a cross-country round-trip flight with Justfly***I went to check in to the flight online and the flight itinerary was completely different than what I had booked and paid forI called Justfly (it was the night before my trip) to ask why my itinerary had been changed from a direct flight to one with a layoverI asked the person on the phone if I would be compensated in some way since that was not what I had booked and would have to change my plansThe agent then cancelled my entire reservationThe night before I was to leaveI remained on the phone with her for over minutes (a lot of that time on hold) trying to get her to understand that I had not wanted my reservation cancelledShe was very argumentative and would not allow me to speak to anyone elseIt was very frustrating and stressfulI then had to scramble to book another reservation with another company and pay handsomely because she either misunderstood or intentionally cancelled my flightsI was told she
Horrible experience with this companyCharged extra charges other than what was stated on websiteDifficult to get a refund, talk with someone about making changes or speaking to a supervisorWill never use again!
Last November my wife and I booked three round trip tickets (at $1,800) with a travel agency called Justfl*** for our family to go see our friends in Costa Rica Very suddenly (within the same day of purchasing flights) we had to reschedule our trip because our lodging accommodations changedSo we had to cancel our original tickets and book a different date...I realize cancelling tickets is already a risky business even when dealing directly with the airlines and most often you aren’t able to get a full refundHowever, Justfl*** assured us that if we pay an extra $“cancellation fee” they would give us an $1,credit which we could use to book a flight to Costa Rica anytime before Yesterday we called Justfl*** to redeem our $1,credit and book a flightMy wife was put on hold for an unusually long period of timeThen she was transferred to at least three different people, none of which could find any record of our creditFinally her call was dropped in mid-conversation after she expressed her concern that this seemed very much like a “scam”We are going to try again today to reach someone at Justfl*** who can in any way possible help book our flights to Costa Ricabut it certainly looks as though we were ultimately scammed for a grand total of over $2,
On July 5, I purchased airlines tickets from Justfly's website, within minutes I noticed the website had "auto filled" the wrong departure stateI immediately called Justfly and cancelled the reservationBy law I am allowed to cancel a purchased within hours and all money must be refunded (I cancelled within minutes.) Justfly charged me $and refuse to refund itJustfly does not have a customer service line, an email address or corporate office in which to report a complaint requesting a refundJustfly's representative refuse to let me speak to a manager regarding the issueI contacted Justfly via their ticket agent and demanded a refundJustfly refused to refund me the money stating "the ticket was not in my name but in my daughter's name," even though I had made and paid for the reservationJustfly's representative insisted my "daughter had to give her permission for me to act on her behalf" before Justfly would provide a refundThe representative gave me an e
I purchased a ticket online and need to make changesI called to make the change and the change fee was exorbitant and they told me to called the airline, which I did and the airline told me the fee was lessI called back and they charged me the lower fee, then three days later called back and said no, the agent made a mistakeI argued and they hung up and reverted my ticked back to the old dateI called again and paid the fees again and changed the dates to my desired dates and received an e-ticket via e-mailI got another call saying that was incorrect and I needed to pay another $and I have no choice but to payI have no faith that I am paying the right amount or that I even have a ticket, I am concerned I will show up at the airport and my ticket will not be honoredI feel I am being over charged and lied to by the agents because they don't really know what they are doingplease help! my justfly*** booking reference number is ***I am planning a trip with m
On Feb I made a reservation to fly from Norfolk,Va to Tampa, FlLater that day I call justfly.com to cancel my reservation, my purchase price for the ticket and Cancelation Insurance was $The agent inform me that my refund will be $226.45, when I with my bank no refund for the that amount has postedI then call justfly.com to ask about my refund, and the agent told me that I wouldn't be getting a refundThis conversation took in or around I believe 12th of February, I spoke with supervisor Jino 3407.She told me that I did cancel my flight but the agent didn't put it in the system, my flight was schedule to leave on the FebThe supervisor told me to call American Airlines to get my refund, I call AA and told me to go back to justfly.comSo this the reason I'm contacting your agencies to help me, please help to get my refund
I was trying to book a multi destination trip through KayakKayak quoted two different carriers so we had to book with two different websitesFirst booking for the middle leg was fine with Volaris, then we got to Justfly***I filled out all the information, selected our seats (planes were less than half full) and clicked book, it said that price was no longer available, and the price had gone from $to $per ticketSo I started over again to see if I could get another price, got quoted the same price again by Justfly***, proceeded to book my four tickets again, plane seat availability was the exact same as five minutes earlier, clicked book, was told again that the price was no longer availableRepeated again ten minutes later, exact same thing happenedCalled them to complain that now I have a booking for the middle part of my trip but not the first and last legs, and asked them what's going on, and they said it's dynamic pricingI said no that's not dynamic pricing, th
Issue: Differences in the quoted price as opposed to what is actually charged on the consumer’s credit card after bookingOn 7/19/I purchased tickets to Australia from Justfly*** They sent me an email with booking confirmation for the tickets at a price of $Then I see a charge from JustFly.com in my credit card for $(including a $charge for seat reservations which they did not disclose anywhere), instead of $($1957.64+$27.90)I also checked with the airline and I had no seats assignedI called JustFly*** customer service and they credited back $to my credit card and cancelled the seat assignment (later I had to pay $to the airline for the same seats)They then asked for a screenshot of my credit card statement and after a number of emails and phone calls they sent me email that they will reimburse me $(the correct amount should have been $= $-$- $but I let it go) in business day to my paypal
WARNING WARNING DO NOT USE JUSTFLYVery unprofessional staffs, they all trained to lie to youThey attempt to charge me double a ticket even after the airline urged them not toWhen asked to speak to a manager they will quickly tell you nothing will be done and they are right, most of the time the manager is worse than repNO ENGLISH SPEAKING representativesThey will put you on hold all day until your batter runs out
I purchased travel insurance for an upcoming trip in JulyI discovered a couple a weeks later that the credit card I purchased the trip on had travelers insuranceI called Justfly to get a refundThey told me I would need to cancel direct with the *** since it had been daysI called the *** to cancel and it forwarded my call directly back to JustflyI spoke to their customer service person saying I would like to cancel the policy and *** directed me back to youMy trip is not for another month and I do not need the serviceShe said she couldn't help me and to call ***NOT HELPFULThe confirmation I initially received from Justfly had an asterisk next to the *** insurance saying that "insurance pending, verify your email for confirmation." I never confirmed via emailI want a refund on the insuranceThe fact they won't refund is ridiculous
I purchased a ticket from JustFly*** on 07/26/to travel on 09/16/but due to a death in the family I have to cancel my tripI called justfly times already and they have the worst customer service on the planetEvery time I talk to them I get a different lie, each phone call lasts for at least min and the representative keeps on repeating what everything I tell themI called the first time and they requested me to email them a death certificate, I thought it was straight froward, I email them then I call back and refund will be on its wayWell after I got the death certificate of my grandmother and emailed it to justfly, I called back to get a refund and they started coming up with multiple storiesThe death certificate is written in arabic and english but they kept asking for a translated one!!! Can't they just read the english part and ignore the arabic oneThen they said they want to email the airline to wave the fee and to call back after hoursI called back and
On Sep 28, I helped my mother with her travel arrangements to visit her newborn grandsonThe itinerary from Miami to Palm Springs was correct and everything went as plannedIt was upon the return trip that an issue was discoveredhours prior to the flight departing Palm Springs I checked on the statusThe flight number on the itinerary was incorrectI left a callback number for American Airlines so I could obtain clear guidance but decided to drive to the airport which is one hour awayUpon arrival, another family was dealing with the same exact issueAs it turns out (I'm saving you about minutes of conversations), American Airlines had change the flight numbers back in early OctoberJustfly*** did not contact my mother or call her regarding the changeThe flights that we paid for did not exist and the itinerary had changed setting her take-off time hours back, a longer layover, and the final destination would arrive much laterThis messed up the transportation t
On 4/7/18, I bought two tickets for $each for my daughter and her boyfriend from LA, CA to Ontario, Canada and from there to Edinburgh, UK so they could complete a week mission trip in ScotlandUpon receiving our confirmation information, we discovered that they spelled the boyfriends last name incorrectlyOnly on letter was incorrectIt should have been an "f" instead of how they spelled it with an "s." When I contacted Justfly about the error, they asked us to send them his passport with the correct last name spelling and they agreed to contact the airlines to ask to make the correctionThey called back on two weeks later and told us that Air Canada would not make the correction and that we would have to refund the ticket, get charged a $refund fee and then buy a new ticket at the current price of $1,plus a Justfly modification fee of $They eventually offered to wave the $modification fee
I booked international flight tickets while seeing online that I could cancel within 24-hourWhen I cancelled the tickets within an hour, they wanted to charge $per personThis fee is not specified in the website with the 24-hour cancellation messageAfter negotiation, they still charged $per person to cancelBe aware, even their fare seems lower, their other fee is higher and the total amount is higher than other agencies
I had purchased a ticket from just fly go in from Philadelphia PA to Aguadilla Puerto Rico what do you understand an old one layover in Fort Lauderdale Florida and this is to go on September and I'm returning September the same way from Aguadilla Puerto Rico going to Fort Lauderdale Florida and in again back into Philadelphia PA at no time was I advised on that there was a second stop I have been on the phone with them since this morning and it is now PM between sprint airlines and just fly and the problem has still not been fixed no one seems to want to take and fix my ticket because they don't want to pay the $change fee I don't feel that it's my responsibility because it was not in my litigations and my literature book report I do not feel that I should be responsible to pay the money be instead of just flight is at four they do not want to take on the responsibilities after arguing and being on hold all morning even doing a three-way call with spirit airline they st
I purchased airline tickets from justfly.comI handled the transaction over the phone, not online, because I had some questions about taking my small dog in the cabinEven though I spelled all the names of my party correctly AND the customer service representative spelled it back correctly, when the electronic tickets were sent to me, one of my kids' name was misspelledI called within the four hour time frame justfly gave me, but was moved from representative to representative to supervisor and put on hold several times, just to fix one letterI called the airline to ask for guidance and they were perturbed when I told them it was justflyThey told me that this was an extremely common error with them and that they need to call the help deskWhen I called back, Justfly representatives and supervisors told me that they did call but could not fix the misspelled name, and then that the help desk was closedWhen I asked them which of their answers was the truth, they began to backpe
JUSTFLY MORE LIKE JUST KILL MEDO NOT BOOK WITH THIS SITE! I booked a flight with this company to go see my then boyfriend in Florida in novemberUnfortunately I decided to cancel the flight with more than a few weeks notice and this person I am no longer datingTHIS SITE advertises a hour cancellationunfortunately for their "customers" who they treat like *** you have to pay a $dollar cancellation fee, on top of what youve already paid for your ticketYou get a flight credit which I made sure was to be used on their site for any flight AND NOT THE SAME DESTINATION because I now have no reason to ever go back thereNow to the flight credit part: Fast forward to today- im trying to book a birthday vacation to st lucia departing from the same airportI log in online to find out that I can only use my credit for the same "itinerary"So I call customer service where I have to be forwarded to a supervisorI can use my credit, after much coaxing, for any flight (after telli
I recently booked a one-way flight from Milwaukee to Denver for two people for Sunday November 27thThe day after ThanksgivingI used JustFly.com by finding them on Kayak because they had the cheapest flight by farThe cost of both tickets was $I booked the ticket, and received a confirmation email from JustFlyAnd then a mere hour later I received an email from them saying my ticket had been cancelled and they gave a list of possible reasons and to call themI called their 1-number ***, was on hold for TWO HOURS while the automated message continued to say my expected wait time was over minutesEventually I had to hang up because I had stuff to doI then went BACK to Kayak to re-book another one-way ticketAt this point all cheap Milwaukee flights were being routed though Chicago anyways, so I booked a ticket to leave from O'HareThe cheapest ticket on Kayak, out of all airlines and departure times was $I have attached all relevant screenshot
*** ***,
I am a VERY DISSATISFIED customer. I have reviewed *** *** ** *** *** *** and want to let you know how UNHAPPY, DISSATISFIED and VERY ANGRY!!!!!!
I purchased tickets for my grandchildren Nov- Nov 28, 2016. I purchased travel insurance at that time incase there were unforeseen problems. A few days after I purchased the tickets, my grandson told me he could not miss any school days as he is trying to graduate in 2017. At that point, I cancelled the flight. I had to pay $175, in addition to the cost of the tickets. I was told I would have a $credit to use within a year (not including taxes) Conf #***, and I had to go through Spirit Airlines to use credit.
I booked a flight for my grandchildren Dec - Jan 3, tonight and tried to apply the credit - the amount that came up was $- WHAT THE H...LL!!! That is not the amount that I was quotedSo I called Spirit Air customer service and a girl who had a very bad accent told me that, that is what I was allowed - I asked for the Manager - insisted on speaking with the Manager, but only got a supervisor who had the same voice as the customer service agent. I told her that was unacceptable and I wanted to speak with her Manager. Finally *** #*** came on the line and was no help at all - said this was Spirit Air policy and I needed to call JustFly. I told her that JustFly sells for Spirit Air and that they should honor communication that I previously received.
Since my phone call, I have found numerous complaints regarding Spirit Airlines.
I expect compensation for this poor service and will continue to bash Spirit Airlines until I hear from the CEO of Operating ServicesA DISGRUNTED CUSTOMER!!!!!
I booked a flight thru Justfly from Minneapolis to Harlengen TXI put the wrong return date but did not discover the mistake until 2-days laterI called them to explain my mistake and they said that it had been over hours and it would cost $to change flightI said that since it was my mistake that it was okay to charge the $to my credit cardThey said that they could not change the flight because no seats were availableI then said okay just cancel my flight and charge me the $for my mistakeI them went direct to United website and booked a seat on the same flight for $less that Justfly was charging meThen when it came time for me to take the flight I checked my account and Justfly had charged me the $plus $for the flightI also had the charge from United for $I called them again and they said I am out of luck
I booked a cross-country round-trip flight with Justfly***I went to check in to the flight online and the flight itinerary was completely different than what I had booked and paid forI called Justfly (it was the night before my trip) to ask why my itinerary had been changed from a direct flight to one with a layoverI asked the person on the phone if I would be compensated in some way since that was not what I had booked and would have to change my plansThe agent then cancelled my entire reservationThe night before I was to leaveI remained on the phone with her for over minutes (a lot of that time on hold) trying to get her to understand that I had not wanted my reservation cancelledShe was very argumentative and would not allow me to speak to anyone elseIt was very frustrating and stressfulI then had to scramble to book another reservation with another company and pay handsomely because she either misunderstood or intentionally cancelled my flightsI was told she
Horrible experience with this companyCharged extra charges other than what was stated on websiteDifficult to get a refund, talk with someone about making changes or speaking to a supervisorWill never use again!