Only giving one star because I have to give at least one star Had a horrible experience with JustFly.com and will not use them again Was redirected to a flight through them from Kayak.com After "booking" the flights the first time, an email was sent stating that there was a problem with the payment method When we tried to rectify it, they cancelled the reservation I then called them directly to book the same itinerary, to which they said they handled it and I'd receive a receipt and itinerary in 24hours Instead, I got another email within minutes stating there was a problem processing payment I tried another card, (both were AmEx), called to double-check, and this customer service agent said I needed to call AmEx and have them approve the transaction I thought this was weird, but we did it anyway, there was no problem on our bank's end, they had seen a $transaction pending from JustFly, but they were doing nothing to block the charge My husband called them back to tell them this, they said they would process the payment and we'd get the receipt and itinerary in hours Wellhours later, still nothing, I've spent about an hour on the phone with them now, half of it waiting to talk to a supervisor after the customer support rep gave me the same run around and they still cannot process the payment They even admitted it's not our card They are a scam, stay away
The email I sent to JustFly explains my scenarioThis is what I sent to*** today, 11/8/afternoon: "Hello - I was just on the phone with a JustFly representative named, ***.” She just hung up the phone on me without resolving my issueThis is the worst customer service I have ever experienced and not to mention it was filled with fraudulent and dubiously misleading statementsThe product I purchased (See below) on September 16, is no longer the same product today as result of Lebanon's Prime Minister having resigned from office on Saturday, November 4, Therefore, Beirut is now experiencing a high threat of civil warCountries have now advised their citizens to leave Lebanon as a resultGiven these circumstances, I request a FULL REFUND of my travel ticket as I must cancel my flight at no fault of my ownIf I pursue this flight it is a severe risk to my safety and your representative “***” kept implying that I keep my flight or risk feesHe
Issue: Differences in the quoted price as opposed to what is actually charged on the consumer’s credit card after bookingOn 7/19/I purchased tickets to Australia from Justfly*** They sent me an email with booking confirmation for the tickets at a price of $Then I see a charge from JustFly.com in my credit card for $(including a $charge for seat reservations which they did not disclose anywhere), instead of $($1957.64+$27.90)I also checked with the airline and I had no seats assignedI called JustFly*** customer service and they credited back $to my credit card and cancelled the seat assignment (later I had to pay $to the airline for the same seats)They then asked for a screenshot of my credit card statement and after a number of emails and phone calls they sent me email that they will reimburse me $(the correct amount should have been $= $-$- $but I let it go) in business day to my paypal
I purchased a ticket through *** I arrived right on time for my flight and they wouldnt let me through the ticket counter because they stated that my confirmation number through *** was invalidThey would not refund my money after many calls and hours on the phone them with them and stuck me sitting at they airport
I cancelled a flight and received travel credit after paying a $feeI had previously purchased an extended cancellation policyWhen attempting to use the travel credit to a book a flight, I received several messages on the website stating that there were no flights availableThis was after trying several date rangesWhen I called the 1-number for assistance, they said they would have to transfer me to the "support team" for assistanceThis was after being on hold for minutesI was then on hold for more minutes before Jessica answered the phoneI described the problem I was having using the travel credit on their websiteShe offered to help me look at flight optionsThe one suggestion she had was for times there were not an option for meI asked if I could just look at options online instead of trying to talk to someone since I had been on hold for so long and the online option would be a better use of my timeShe said she would send me a link that would allow
They charge my account for the fulll amount of a ticket but never provided me with the ticketEach time they said they could not process my ticket because they did not have access to my accountDespite the fact that they had charged my card the full amountLater on they told me my reservation had gone awayI asked to have this confirmed as well as a email confirming my money would be refundedThey provided neitherI am worried my money will not be refunded and that they will attempt to just give me creditDespite the fact that my reservation was never fully confirmed
Please, be aware of this “just fly***” company and stand away from themThey are very quick to get your money, but it is impossible to deal with them once you pay and require changing the ticketsFirst, they charge their own cancellation / changing fees in addition to the airlines cancellation/ change fees, so you have to pay cancellation fee twice-$to them and $or whatever the airline charges plus a difference in the airfareThen , due to the nature of their website not all the flights are loaded into their system by the supplier they work with- “voyage ala carte”, company which in my understanding gives access to their website to just fly***, travel hub*** and corporate travel.com and issues all the tickets which are purchased on those three ( or even more ?) websitesI bought a ticket for travel in September and needed to change it for travel in February - no luckThe only option is to cancel , pay them $and now I have to sit and wait for the flights to appearThe flights are available everywhere else ( other websites,the airline’s website), but not on just fly*** And nobody could help me for almost daysBy the way, even the airline which this ticket belongs to will not help you as well if you bought ticket with themBig mistake from my side that I did not check reviews before I purchased my ticket from themSo my recommendation again-STAY AWAY from Just fly***, they sister company travel hub*** and buy either from a travel agency or the airline directly
When calling just fly they never answer the phone as just fly or anything indicating they are an agentThey offer to book a flight for frontier and then tell you there will be two charges, one for air fare one for taxes when in reality the other is for an agent fee that they never talk about and intentionally lie to customers to hide their fee and the fact they are an agentThis company is deceptive and dishonest
Booked a flight with justfly*** The flight was moved to an earlier time and we were not notified; therefore, we missed our flightBecause we missed our flight we also missed our ride from our final destination to our homeWe rebooked our flight on our own, then we called just fly so that they could get us a car rental so we could get homeThey wouldn’t do it because it was “too minor of a problem” (even though on their site they offer this service.)
My husband and I just went online to purchase airlines to ArubaMy husband found a GREAT price of $per person round tripWe put put our travel dates in, entered are names and date of birth, then our credit card numberWe looked over all the info including the dates of travel and purchased the ticketsWhen my husband got the confirmation email the travel dates were changed to dates that we did not selectWe called Justfly and were told it was a computer error and if we wanted the travel dates we wanted it would cost us moreWe then asked for a supervisor and were on hold for over a 1/hour then while speaking to supervisor we got hung up on we called back and during our call I pulled them up on your web-site and right away my husband and I cancelled the purchase
I feel as though I have been the target of a terrible scamI purchased online ticket to fly my son home from college during the Thanksgiving holiday weekendThe price quoted by justfly*** was the lowest of available round-trip fairs and involved one-stop flights to and from Cleveland to PhiladelphiaI did not receive a receipt online, and was emailed that I needed to pay a seating fee before they completed the reservation and sent me e-ticketsWhen I paid a separate $seating fee, they sent me my reservation and to my email address and to my shock, they had booked my son on a totally different return flight at 5:amI called them to cancel the tickets, and they told me that given the large amount to time between when I purchased the tickets and my request for cancellation (I could not help this since they never in a timely manner sent me the reservations!), I had to pay $and they would refund my ticket chargesI agreed, but then again, I received and urgent call telling me that they could not charge me for $75, and if I did not take care of this within one hour, that my tickets would not be cancelledAfter more phone calls with them, they agreed to send me a cancellation email, but would not send an email stating that my purchase price was going to be refundedI was just told that the charges would be reversed within 2-days, and that they would send some email to me confirming reversal of charges within hoursThese practices are either totally dishonest, or do not help me get a guarantee that my charges are going to be refundedThis business need to be shut down completely
Beware- JustFly is not worth the deal you think you're getting! Horrible customer service! Called JulyFly number to inquire about a billing discrepancy between invoice total they provided via email at booking and what was actually charged to my credit cardMy call was bounced around and spoke to several agents who were each confused, unhelpful, and did not speak English very well; difficult to understand, and the agents would just disconnect the call, multiple times! Very frustratingApparently, JustFly only accepts emails for any billing issuesIn addition, when booking, the website contains hidden charges for seat selectionRegular seats, not upgraded extra leg room options, just the function of choosing your seats! This appeared as an extra charge after the fact on my credit cardThey refused to refund this fee after I asked for seat assignment to be removedThey claim the fee is non-refundable however, they never tell you it's an extra charge in the first place! Avoid Justfl*** and book direct with the airlines
Booked a flight with them, the flight changed and they didn’t send notificationI missed the flight because I based my information off of the original info given and now they are saying they can’t help me so I’m out $
I purchased tickets on the website and didn't see the information about not receiving a refund if the tickets purchased were not cancelled within hoursThis should be more prominent on the website when you are purchasing ticketsI called the support team within hours of purchasing the ticket and the agent assured me that I would receive a full refund of the ticket cost for a fee of $per ticket and I had until 12/to make this decisionI asked her several times because I wanted to make sure that was the casePer Justfly the calls are recorded for quality purposes; therefore, I know there is evidence of this callWhen I went on the website this morning to cancel the flights, the website indicated the charge had doubled to $per ticket for a total of $I couldn't believe what I saw on lineWhen I called this morning the support rep I was transferred to was short and rudeWhen I told her I was going seek legal counsel he exact words were "well you are goin
I purchased tickets for a vacation and we are unable to fly now, I called to cancel the flight, because I have insurance on the tickets, and they told me that they cannot cancel the ticketsAnd that I can't claim insurance until they email me a cancellation confirmation
They went around in circles about not being able to cancel this purchase, and after I already had lost my patience, they said "you can cancel, but it's $per person"
This company has the worse customer service, the hold time is over mins each time I've called
They have hidden charges for everythingBEWARE
Just cancelled a flight reservation to Managua NIcaragua due to the political unrest, people killed and US Embassy travel alertsI called TACA and was told cancellation is ok but with a $cancellation feeOk with me but I thought better to cancel with Justfly because that's where I made the original reservationFilled out the online cancellation request and Justfly showed the $cancel feeall good so farI hit the button - done but when I printed the cancellation fee was $I called Just fly as was told the additional $was a Justfly cancel fee in addition to the TACA airlines feesWhew--Pretty hefty when it was done all onlineThis is one company I will not be doing business with againI thought they were more honest
I booked and purchased a flight through Just Fly for a flight for my girl friend Ellen *** leaving Vancouver on Feb 3, and returning on Feb 10, She became very ill so we had to cancel the flightI contacted Just Fly and they said they would give me a credit for the flight if I paid them $ They send me an email stating that I have a credit of @ which could be applied towards a future flight valid until Jan 12, I contacted them to use the credit on a future flight and they said the credit was off their books and that I had to contact the airline Flair Air as they would have the creditI contacted them and they said I had to contact Just FlyI contacted again Just Fly talking to a different person and they said the same the same thingI have been going between the two companies with no satisfactionThe Just Fly booking number is 087-417-and the Flair air confirmation number is***I have their print out of their travel credit notice they s
I wanted to change a flight to have a new destination airport but the website didn't let meSo I cancelled the flight (they said I would get credit back with the airline, and justfly.com would charge a $cancellation fee)When I tried to book a new one, there was no way to transfer my credit so I called customer supportThey told me that Alaska Airlines has a $cancellation fee that I would have to pay that out of pocket, and then my existing credit would be applied toward the new ticket price(They double dip on cancellation fees?! -
whereas I could'be just changed my flight through Alaska and paid the the $and been done with it.) So anyway, I said okay, and I chose another flight that was available through justfly.com, and they told me a different price than what they listed for the same exact flightThey said that the price is different if I want to apply credit toward the flight - basically just made up a new price so that it worked out to be equivalent of me booking it without their "credit."
I booked a Westjet flight through Justfly and then needed to change it due to a death in the familyNot only did they not volunteer information about their bereavement policy- I had to drag it out of them- they charged me a $change fee (to Justfly and to Westjet) despite their policy being that the fee would be waivedWhen I protested I was told to submit verification of the death at which time the fees would be refundedI submitted verification by email and called back- no resultSent it again and another call- no resultCalled once more and insisted to have a confirmation email that this fee would be refunded - no resultThe fourth call revealed that the "verification process" hadn't even been startedI was then told that they can only refund my fee if the airline also agrees to refund theirs- patently UNTRUE, based on the information I was given at the time of booking the changeI asked to be transferred to a supervisorAfter several tries of explaining myself to the supervisor who seemed intent on not refunding my fee I finally succeededI was sent a complicated invoice which is more confusing than elucidating which is supposed to indicate that the charge has been refunded but I won't know for sure until business days has passedThis leaves me to fend for myself for the charge with Westjet and that's if it was even successful
Last November my wife and I booked three round trip tickets (at $1,800) with a travel agency called Justfl*** for our family to go see our friends in Costa Rica Very suddenly (within the same day of purchasing flights) we had to reschedule our trip because our lodging accommodations changedSo we had to cancel our original tickets and book a different date...I realize cancelling tickets is already a risky business even when dealing directly with the airlines and most often you aren’t able to get a full refundHowever, Justfl*** assured us that if we pay an extra $“cancellation fee” they would give us an $1,credit which we could use to book a flight to Costa Rica anytime before Yesterday we called Justfl*** to redeem our $1,credit and book a flightMy wife was put on hold for an unusually long period of timeThen she was transferred to at least three different people, none of which could find any record of our creditFinally her call was dropped in mid-conversation after she expressed her concern that this seemed very much like a “scam”We are going to try again today to reach someone at Justfl*** who can in any way possible help book our flights to Costa Ricabut it certainly looks as though we were ultimately scammed for a grand total of over $2,
Only giving one star because I have to give at least one star Had a horrible experience with JustFly.com and will not use them again Was redirected to a flight through them from Kayak.com After "booking" the flights the first time, an email was sent stating that there was a problem with the payment method When we tried to rectify it, they cancelled the reservation I then called them directly to book the same itinerary, to which they said they handled it and I'd receive a receipt and itinerary in 24hours Instead, I got another email within minutes stating there was a problem processing payment I tried another card, (both were AmEx), called to double-check, and this customer service agent said I needed to call AmEx and have them approve the transaction I thought this was weird, but we did it anyway, there was no problem on our bank's end, they had seen a $transaction pending from JustFly, but they were doing nothing to block the charge My husband called them back to tell them this, they said they would process the payment and we'd get the receipt and itinerary in hours Wellhours later, still nothing, I've spent about an hour on the phone with them now, half of it waiting to talk to a supervisor after the customer support rep gave me the same run around and they still cannot process the payment They even admitted it's not our card They are a scam, stay away
The email I sent to JustFly explains my scenarioThis is what I sent to*** today, 11/8/afternoon: "Hello - I was just on the phone with a JustFly representative named, ***.” She just hung up the phone on me without resolving my issueThis is the worst customer service I have ever experienced and not to mention it was filled with fraudulent and dubiously misleading statementsThe product I purchased (See below) on September 16, is no longer the same product today as result of Lebanon's Prime Minister having resigned from office on Saturday, November 4, Therefore, Beirut is now experiencing a high threat of civil warCountries have now advised their citizens to leave Lebanon as a resultGiven these circumstances, I request a FULL REFUND of my travel ticket as I must cancel my flight at no fault of my ownIf I pursue this flight it is a severe risk to my safety and your representative “***” kept implying that I keep my flight or risk feesHe
Issue: Differences in the quoted price as opposed to what is actually charged on the consumer’s credit card after bookingOn 7/19/I purchased tickets to Australia from Justfly*** They sent me an email with booking confirmation for the tickets at a price of $Then I see a charge from JustFly.com in my credit card for $(including a $charge for seat reservations which they did not disclose anywhere), instead of $($1957.64+$27.90)I also checked with the airline and I had no seats assignedI called JustFly*** customer service and they credited back $to my credit card and cancelled the seat assignment (later I had to pay $to the airline for the same seats)They then asked for a screenshot of my credit card statement and after a number of emails and phone calls they sent me email that they will reimburse me $(the correct amount should have been $= $-$- $but I let it go) in business day to my paypal
I purchased a ticket through *** I arrived right on time for my flight and they wouldnt let me through the ticket counter because they stated that my confirmation number through *** was invalidThey would not refund my money after many calls and hours on the phone them with them and stuck me sitting at they airport
I cancelled a flight and received travel credit after paying a $feeI had previously purchased an extended cancellation policyWhen attempting to use the travel credit to a book a flight, I received several messages on the website stating that there were no flights availableThis was after trying several date rangesWhen I called the 1-number for assistance, they said they would have to transfer me to the "support team" for assistanceThis was after being on hold for minutesI was then on hold for more minutes before Jessica answered the phoneI described the problem I was having using the travel credit on their websiteShe offered to help me look at flight optionsThe one suggestion she had was for times there were not an option for meI asked if I could just look at options online instead of trying to talk to someone since I had been on hold for so long and the online option would be a better use of my timeShe said she would send me a link that would allow
They charge my account for the fulll amount of a ticket but never provided me with the ticketEach time they said they could not process my ticket because they did not have access to my accountDespite the fact that they had charged my card the full amountLater on they told me my reservation had gone awayI asked to have this confirmed as well as a email confirming my money would be refundedThey provided neitherI am worried my money will not be refunded and that they will attempt to just give me creditDespite the fact that my reservation was never fully confirmed
Please, be aware of this “just fly***” company and stand away from themThey are very quick to get your money, but it is impossible to deal with them once you pay and require changing the ticketsFirst, they charge their own cancellation / changing fees in addition to the airlines cancellation/ change fees, so you have to pay cancellation fee twice-$to them and $or whatever the airline charges plus a difference in the airfareThen , due to the nature of their website not all the flights are loaded into their system by the supplier they work with- “voyage ala carte”, company which in my understanding gives access to their website to just fly***, travel hub*** and corporate travel.com and issues all the tickets which are purchased on those three ( or even more ?) websitesI bought a ticket for travel in September and needed to change it for travel in February - no luckThe only option is to cancel , pay them $and now I have to sit and wait for the flights to appearThe flights are available everywhere else ( other websites,the airline’s website), but not on just fly*** And nobody could help me for almost daysBy the way, even the airline which this ticket belongs to will not help you as well if you bought ticket with themBig mistake from my side that I did not check reviews before I purchased my ticket from themSo my recommendation again-STAY AWAY from Just fly***, they sister company travel hub*** and buy either from a travel agency or the airline directly
When calling just fly they never answer the phone as just fly or anything indicating they are an agentThey offer to book a flight for frontier and then tell you there will be two charges, one for air fare one for taxes when in reality the other is for an agent fee that they never talk about and intentionally lie to customers to hide their fee and the fact they are an agentThis company is deceptive and dishonest
Booked a flight with justfly*** The flight was moved to an earlier time and we were not notified; therefore, we missed our flightBecause we missed our flight we also missed our ride from our final destination to our homeWe rebooked our flight on our own, then we called just fly so that they could get us a car rental so we could get homeThey wouldn’t do it because it was “too minor of a problem” (even though on their site they offer this service.)
My husband and I just went online to purchase airlines to ArubaMy husband found a GREAT price of $per person round tripWe put put our travel dates in, entered are names and date of birth, then our credit card numberWe looked over all the info including the dates of travel and purchased the ticketsWhen my husband got the confirmation email the travel dates were changed to dates that we did not selectWe called Justfly and were told it was a computer error and if we wanted the travel dates we wanted it would cost us moreWe then asked for a supervisor and were on hold for over a 1/hour then while speaking to supervisor we got hung up on we called back and during our call I pulled them up on your web-site and right away my husband and I cancelled the purchase
I feel as though I have been the target of a terrible scamI purchased online ticket to fly my son home from college during the Thanksgiving holiday weekendThe price quoted by justfly*** was the lowest of available round-trip fairs and involved one-stop flights to and from Cleveland to PhiladelphiaI did not receive a receipt online, and was emailed that I needed to pay a seating fee before they completed the reservation and sent me e-ticketsWhen I paid a separate $seating fee, they sent me my reservation and to my email address and to my shock, they had booked my son on a totally different return flight at 5:amI called them to cancel the tickets, and they told me that given the large amount to time between when I purchased the tickets and my request for cancellation (I could not help this since they never in a timely manner sent me the reservations!), I had to pay $and they would refund my ticket chargesI agreed, but then again, I received and urgent call telling me that they could not charge me for $75, and if I did not take care of this within one hour, that my tickets would not be cancelledAfter more phone calls with them, they agreed to send me a cancellation email, but would not send an email stating that my purchase price was going to be refundedI was just told that the charges would be reversed within 2-days, and that they would send some email to me confirming reversal of charges within hoursThese practices are either totally dishonest, or do not help me get a guarantee that my charges are going to be refundedThis business need to be shut down completely
Beware- JustFly is not worth the deal you think you're getting! Horrible customer service! Called JulyFly number to inquire about a billing discrepancy between invoice total they provided via email at booking and what was actually charged to my credit cardMy call was bounced around and spoke to several agents who were each confused, unhelpful, and did not speak English very well; difficult to understand, and the agents would just disconnect the call, multiple times! Very frustratingApparently, JustFly only accepts emails for any billing issuesIn addition, when booking, the website contains hidden charges for seat selectionRegular seats, not upgraded extra leg room options, just the function of choosing your seats! This appeared as an extra charge after the fact on my credit cardThey refused to refund this fee after I asked for seat assignment to be removedThey claim the fee is non-refundable however, they never tell you it's an extra charge in the first place! Avoid Justfl*** and book direct with the airlines
Booked a flight with them, the flight changed and they didn’t send notificationI missed the flight because I based my information off of the original info given and now they are saying they can’t help me so I’m out $
I purchased tickets on the website and didn't see the information about not receiving a refund if the tickets purchased were not cancelled within hoursThis should be more prominent on the website when you are purchasing ticketsI called the support team within hours of purchasing the ticket and the agent assured me that I would receive a full refund of the ticket cost for a fee of $per ticket and I had until 12/to make this decisionI asked her several times because I wanted to make sure that was the casePer Justfly the calls are recorded for quality purposes; therefore, I know there is evidence of this callWhen I went on the website this morning to cancel the flights, the website indicated the charge had doubled to $per ticket for a total of $I couldn't believe what I saw on lineWhen I called this morning the support rep I was transferred to was short and rudeWhen I told her I was going seek legal counsel he exact words were "well you are goin
I purchased tickets for a vacation and we are unable to fly now, I called to cancel the flight, because I have insurance on the tickets, and they told me that they cannot cancel the ticketsAnd that I can't claim insurance until they email me a cancellation confirmation
They went around in circles about not being able to cancel this purchase, and after I already had lost my patience, they said "you can cancel, but it's $per person"
This company has the worse customer service, the hold time is over mins each time I've called
They have hidden charges for everythingBEWARE
Just cancelled a flight reservation to Managua NIcaragua due to the political unrest, people killed and US Embassy travel alertsI called TACA and was told cancellation is ok but with a $cancellation feeOk with me but I thought better to cancel with Justfly because that's where I made the original reservationFilled out the online cancellation request and Justfly showed the $cancel feeall good so farI hit the button - done but when I printed the cancellation fee was $I called Just fly as was told the additional $was a Justfly cancel fee in addition to the TACA airlines feesWhew--Pretty hefty when it was done all onlineThis is one company I will not be doing business with againI thought they were more honest
I booked and purchased a flight through Just Fly for a flight for my girl friend Ellen *** leaving Vancouver on Feb 3, and returning on Feb 10, She became very ill so we had to cancel the flightI contacted Just Fly and they said they would give me a credit for the flight if I paid them $ They send me an email stating that I have a credit of @ which could be applied towards a future flight valid until Jan 12, I contacted them to use the credit on a future flight and they said the credit was off their books and that I had to contact the airline Flair Air as they would have the creditI contacted them and they said I had to contact Just FlyI contacted again Just Fly talking to a different person and they said the same the same thingI have been going between the two companies with no satisfactionThe Just Fly booking number is 087-417-and the Flair air confirmation number is***I have their print out of their travel credit notice they s
I wanted to change a flight to have a new destination airport but the website didn't let meSo I cancelled the flight (they said I would get credit back with the airline, and justfly.com would charge a $cancellation fee)When I tried to book a new one, there was no way to transfer my credit so I called customer supportThey told me that Alaska Airlines has a $cancellation fee that I would have to pay that out of pocket, and then my existing credit would be applied toward the new ticket price(They double dip on cancellation fees?! -
whereas I could'be just changed my flight through Alaska and paid the the $and been done with it.) So anyway, I said okay, and I chose another flight that was available through justfly.com, and they told me a different price than what they listed for the same exact flightThey said that the price is different if I want to apply credit toward the flight - basically just made up a new price so that it worked out to be equivalent of me booking it without their "credit."
I booked a Westjet flight through Justfly and then needed to change it due to a death in the familyNot only did they not volunteer information about their bereavement policy- I had to drag it out of them- they charged me a $change fee (to Justfly and to Westjet) despite their policy being that the fee would be waivedWhen I protested I was told to submit verification of the death at which time the fees would be refundedI submitted verification by email and called back- no resultSent it again and another call- no resultCalled once more and insisted to have a confirmation email that this fee would be refunded - no resultThe fourth call revealed that the "verification process" hadn't even been startedI was then told that they can only refund my fee if the airline also agrees to refund theirs- patently UNTRUE, based on the information I was given at the time of booking the changeI asked to be transferred to a supervisorAfter several tries of explaining myself to the supervisor who seemed intent on not refunding my fee I finally succeededI was sent a complicated invoice which is more confusing than elucidating which is supposed to indicate that the charge has been refunded but I won't know for sure until business days has passedThis leaves me to fend for myself for the charge with Westjet and that's if it was even successful
Last November my wife and I booked three round trip tickets (at $1,800) with a travel agency called Justfl*** for our family to go see our friends in Costa Rica Very suddenly (within the same day of purchasing flights) we had to reschedule our trip because our lodging accommodations changedSo we had to cancel our original tickets and book a different date...I realize cancelling tickets is already a risky business even when dealing directly with the airlines and most often you aren’t able to get a full refundHowever, Justfl*** assured us that if we pay an extra $“cancellation fee” they would give us an $1,credit which we could use to book a flight to Costa Rica anytime before Yesterday we called Justfl*** to redeem our $1,credit and book a flightMy wife was put on hold for an unusually long period of timeThen she was transferred to at least three different people, none of which could find any record of our creditFinally her call was dropped in mid-conversation after she expressed her concern that this seemed very much like a “scam”We are going to try again today to reach someone at Justfl*** who can in any way possible help book our flights to Costa Ricabut it certainly looks as though we were ultimately scammed for a grand total of over $2,