I spoke to an agent from Fl*** and asked for a quote on a DIRECT NON STOP International multi city itineraryI reiterated the DIRECT NON STOP requirement for certainty and clarity purposesI was quoted prices using British Airways on all three segments The flight from AMS to LAX was one stop when I doubled checked with British Airways, who does not offer a Direct Non Stop flight on the specified dateMoreover, the erroneous quote from Fl*** was US $ and the printed price from British Airways for the same flight was US $1,Keep in mind that Fl*** insisted the flight was direct non stop when in fact it makes a stop in Dallas- FtWorth with a hour minute layoverMy advise, STAY AWAY and AVOID this booking site
Beware! I was quoted one price during booking, which still showed during checkout and was confirmed in an email received from the agency shortly after purchaseThe charges that hit my credit card were significantly higher Since those charges did not show up until well after the three-hour window of time allowed to cancel or change reservations, I appealed to the company to credit the difference Their response was that the charges were made by the airlines and were nonrefundable
In addition, the return date booked was not the one I had selected during the booking process The costs quoted to change the return to my selected date were prohibitive (about as much as the original total cost)
Advised by agent Sharon to cancel and then use travel credit to change date of bookingProceeded to pay $75/ticket to cancel then a fee of $85/ticket to rebook using travel creditNow company sent email and says I must pay an additional $400+ in feesI’ve already received confirmation and everything!
I purchased an airfare through JustFly*** on behalf of my mother for flight with Copa AirlinesNeeded to make a second change to the itineraryJustFly*** customer service initially told me that Copa Airlines would not let them reprice the new fare, and said I should call the airline directlyThe airline in turn said that JustFly*** had purchased the ticket under "Private Mode", which does not allow Copa customer service to even view the itineraryCopa said that if JustFly*** would call them, they could most likely resolve the issueWhen speaking with JustFly*** again, they refused to call Copa Airlines on my behalfThe customer service agent said that it was probably because fare rules did not allow the desired changeI read the airfare rules and could not find anything to that effectI was encouraged by the customer service agent to forfeit the upcoming flight and just but a brand new ticket
When I booked with JustFly*** I thought I had purchased insurance that would cover a cancellationWhen I had to cancel and change my flight, I was told I would have to pay $I told them no, that is too muchThey then told me I could pay $So I didI asked is that all that I would have to do to change my flightThey said, yes, then you just rebook your flightNow, that I want to rebook, the page that I am required to book on lists the original flight as being $However, when I look outside the rebooking page, the fare is on sale for $There is no mention of a rebooking chargeSo, I call an agent, who barely speaks english and who doesn't even seem to know what they are doing, and they tell me that I have to pay a rebooking charge of $I told them, that I was not aware of that, and there is no mention of a rebooking charge on their webisteI have traveled alot in my life including becoming a premium executive traveler on United airlinesI have never been char
Booked a flight from Justfly*** for New York to Buenos Aires for this coming December on Oct 13thCancelled after one hour of booking due to family issueThe website says that it has an hour free cancelation policy and the first agency I talked to told me the amount will be refunded in 2-business daysHowever, after two weeks, I called back since I did not received the refundThey started to tell me that I need to contact the airline by myself to claim the refund, they have no right to handle the reservation anymoreThree different repersentatives and two supervisors told me different stories every timeI contacted the airline, and they said the refund has been processed, and they money is on the agency end nowBut eventually Justfly representative said that the refund will be processed in 6-weeks even the airline has refunded they money back to themThis is unacceptable
When signing up for a ticket, I was informed that a cancellation fee of dollars would be subjected if I chose to cancel and that it was within hoursI had an issue that arose and I am unable to make the flight and attempted to cancel and they stated that I could not cancel at it was "hours after the purchase"When checking out and purchasing the ticket, It does not state when this hour notice should take placeThey did not provide a clear guideline of refund policiesI feel I deserve a refund for these deceptive practicesWhen I asked to speak with a manager to troubleshoot, I was put on hold for minutes and then hung up on
Notified by email of change made to flight itinerary by airline, instructed to contact airlineInformed they changed connecting flight by hoursSignificant change to itinerary eligible for refundAirline provided instruction to contact Justfly*** as booking agentExcessive wait time for Justfly*** customer service (hour and minutes) with no resolution and a "promise" for an answer in to hours of either a denial or refundIf refund is confirmed, it will not be issued for to weeks
I bought round-trip tickets from NYC to Toronto for July 6-When I received my email confirmation with the tickets, I saw that I was charged an additional $in change feesI did not make any modifications to my flight, however JustFly said that I changed the time of my flight and that is why they charged me these feesIn addition, they put my name (*** ***) on BOTH tickets, rendering the second set of tickets completely useless as they were supposed to be for my girlfriendThat second set of tickets had my name on it but her birthday and genderThey told us they absolutely could not do a name change on the tickets, so basically we paid full price for unusable tickets PLUS an additional $fee for something we did not doI called them within seconds of receiving the confirmation emailI spent close to hours on the phone with them, being passed from agent to agent, being placed on hold for hours at a time, being spoken to rudely and hung up on at least times
I have made a reservation with justfly, Booking Number: ***, that was canceled on the same dayAfter almost weeks of not seeing any refund on my credit card I go back to my reservation on the website and I see the following: "Your reservation has been fully canceled and the charges have been reversed according to the fare rules agreed upon at pur***Depending on your bank, it may take between to weeks for the changes to appear on your bank or credit card statementWe’re sorry your plans didn’t work outWhen you’re ready to book a new trip, we’ll be happy to help." I spoke with customer service reps and they said they have reversed the charges to the bank and I need to call my bank to see why they have not credited meI called *** and they said they have not received any refundI called justfly support back and was spoken to rudely by their support representative stating that the entire refund process can take 6-weeksThis makes no sense as their website is te
I received an email saying to call them "time sensitive issue"I did, the man on the other line didn't know what it was aboutHe said he had to read it and see what the problem wasI got put on hold for minutes until I finally gave upI called back, admittedly upset, and the second man said that one (or maybe both) of my flights had been changedI said I was worried about the airlines' reliability when I booked it and this just confirmed itI said I preferred a full refund backThis second man said, I couldn't get one because the changes were made weren't big changesI said, I don't think it's right that they can change flights on me without talking to me first (mind you there is plenty of time, our flight is in November and we booked them in August)I feel that as a consumer I should have the right to be a part of these changes (which to this date, I'm not sure what they are! When I'm leaving or getting in!) He just said that the airlines policy doesn't allow for itI hav
I purchased a Justfly airline ticket (***) from Dayton to Albania on May 13, for $On May 24, I was informed via an email from Justfly that my itinerary had been changed by the airline (Air France), and that I needed to call to schedule a new flightOn June 14, I called Justfly customer service to change the flight to ensure that I would still be able to travel to Albania on the dates that I needed for a humanitarian trip with a non-profit organizationI was promised and assured by the Justfly customer service that I would be able to cancel the originally scheduled flight with a full refund since there was a “major change” to the itinerary by the airlineWhile at first I was tentative because of fees associated with such a cancellation, the representative of Justfly reassured me multiple times that I would be able to cancel the flight and the $would be credited to the account I used to pay for the ticketBased on the customer service re
Bought two tickets to Japan through JustFlyThere was a VERY minor error on the middle name of the other passengerI called them to have it fixed, they said it will cost $to fix itI paid it, then they said they will have to reissue the ticket, and they will let me know when it goes throughNot only did they not notify me, of anything at all, I found out they reissued the ticket with the same name errorNo change, but they charged me $When I called them to ask to fix it, they said that I need to be patient and they will fix itTwo weeks have passedFlight is coming upI told them that they already "fixed it" but nothing happenedThey said that I did something wrong, etc etcI've spent about hours in total on the phone with these people, over phone callsNow, we have to just roll the dice and hope that this error isn't too majorBut we're lucky that we have TSA Pre-check and other things that can help usI would not ever use these peopleIt was such a waste of time, and the $I saved buying off of them is not worth the headache
I booked and paid for round trip flights from JFK to London Gatwick through justfly*** for my family of fiveFour on one booking number and my daughter *** on a second booking because she flew out in advance of the rest of us - all were booked on the same return flightWhen we arrived at Gatwick to depart the agent at Norwegian Air checkin desk told us *** flight was cancelledWe received no such notificationNorwegian Air said it was nothing to do with them - we needed to contact the booking agentI immediately called Just Fly who was said it was the airlines fault and in the midst of trying to resolve dropped my callWe had no time and the Norwegian staff said she'd never make the flight at that point anywayWe gave our daughter all the cash in whatever currency we had on us and a credit card and got on the flight without herCan you imagine our distress? Thank goodness she's years old and could handle itWhat would we have done had they done this to our 7-
I booked a flight to Thailand in Sept 2016, flying April Due to a family emergency I had to cancel this flightI paid for this ticket, and after fees, charges, airline costs, I am told that I will receive just over in my refundI am years old, and had not explicitly received any information indicating that this was the cancellation policyI feel extremely scammed, and will never use this site again
On September 30, we bought round tickets from New York to Tokyo on Justfly*** we received our e tickets and everything seems to look ok, until recentlyOn mid February the first leg of our departure was canceled by airline, *** (Flight *** departure from JFK to PEK on April 06, 2017)Since then, in spite of the fact that we have talked with more than differents agents, Just Flight Team (JFT) hasn't been able to book us on another flightWe have talked with JFT almost every day for hours holding at the phone with no successAccording (JFT) *** is rejecting any of the proposed alternativesI have already talked with *** all they say is That JustFly needs to call them in order to rebook us on a new flightThey said this is very easy and that can be solved with a simple callBut JustFly agents say that they can't call the airline but forward the proposed changes to a ticketing office ot travel party that will deal with the airlineOur trip is in two weeks and we feel we have been scammed*** refuses to help us since we got our tickets from a third party and Justfly doesn't do anything for us in spite we are calling almost every day and stay on hold for hours in a simple callPlease Stay away from JustFlyThey are really a headacheAt this point we dont have our e-tickets in spite they were paid six months ago!
I booked flights for my wife and IJustfly changed our flight itinerary which made us arrive a out destination too lateThey refused to egt us an earlierflight or cancel our reservations without charging fees which when combined were more than the original airfareThey try to trap you with their feesI spent hours on hold waiting to speak with a supervisorI booked months in advance, they change the booking without telling me and blame it on the airlineAfter a few hours a supervisor was able to get the airline to offer us an earlier flight; what should have been an easy customer service transaction was like pulling teeth
I booked one way tickets, entered all info gave credit cardDone, Then got an email with booking numberSo I then proceeded to book another oneway tickets through a different airline, booked hotels, and car rental throughout dayhours later I get an email that they no longer have those seats avalI asked why they sold them if they dont have themShe said they have seats not nothing she can doI explained how I have no way home since I booked with a diffairline outShe kept telling atleast they were cheap seats so your not out alot of moneyi told her I would take the seats back then and look else wherethen she tells me there are no seats lefthours ago you took my money for seat, then you say you have now a min later you have noneSeems like a scam, I am out the money for this trip and trying to get money back from hotels, atleast I didnt pre pay carI looked at other airlines to come back, but now they are up almost double price what they were earlier
On 4-I purchased tickets for confirmation n number: ***I have email showing charges for that amountBut I was actually charged : from spirit and from just flyI have called them times they say they never charged my account for but the Which isn't correct per my bank statementThey kept telling me the was part of Which isn't correct
I searched for flights from Vancouver, Canada, to Mumbai, IndiaOn Jan 15/2018, I found a flight on sale with Air China for approximately $1,CAD which was roughly $cheaper than the average price of most flights on the same route at the same timeI had searched on numerous other websites including travelocity.com, expedia.com, cheapoair.com, and their were dozens of flights for around $1,CADAfter completing the purchase order form I entered my credit card information and confirmed the purchase at the price of $1,However, I immediately received a receipt by email for a ticket price of $2,CADI called customer service to complain and they told me that it is impossible for me to purchase the ticket without confirming the price on the receiptI complained that I would never purchase a ticket that was over $1,more expensive than any comparable tickets I had found on saleThey informed me that my only recourse was to cancel the flight and incur a cancellation c
I spoke to an agent from Fl*** and asked for a quote on a DIRECT NON STOP International multi city itineraryI reiterated the DIRECT NON STOP requirement for certainty and clarity purposesI was quoted prices using British Airways on all three segments The flight from AMS to LAX was one stop when I doubled checked with British Airways, who does not offer a Direct Non Stop flight on the specified dateMoreover, the erroneous quote from Fl*** was US $ and the printed price from British Airways for the same flight was US $1,Keep in mind that Fl*** insisted the flight was direct non stop when in fact it makes a stop in Dallas- FtWorth with a hour minute layoverMy advise, STAY AWAY and AVOID this booking site
Beware! I was quoted one price during booking, which still showed during checkout and was confirmed in an email received from the agency shortly after purchaseThe charges that hit my credit card were significantly higher Since those charges did not show up until well after the three-hour window of time allowed to cancel or change reservations, I appealed to the company to credit the difference Their response was that the charges were made by the airlines and were nonrefundable
In addition, the return date booked was not the one I had selected during the booking process The costs quoted to change the return to my selected date were prohibitive (about as much as the original total cost)
Advised by agent Sharon to cancel and then use travel credit to change date of bookingProceeded to pay $75/ticket to cancel then a fee of $85/ticket to rebook using travel creditNow company sent email and says I must pay an additional $400+ in feesI’ve already received confirmation and everything!
I purchased an airfare through JustFly*** on behalf of my mother for flight with Copa AirlinesNeeded to make a second change to the itineraryJustFly*** customer service initially told me that Copa Airlines would not let them reprice the new fare, and said I should call the airline directlyThe airline in turn said that JustFly*** had purchased the ticket under "Private Mode", which does not allow Copa customer service to even view the itineraryCopa said that if JustFly*** would call them, they could most likely resolve the issueWhen speaking with JustFly*** again, they refused to call Copa Airlines on my behalfThe customer service agent said that it was probably because fare rules did not allow the desired changeI read the airfare rules and could not find anything to that effectI was encouraged by the customer service agent to forfeit the upcoming flight and just but a brand new ticket
When I booked with JustFly*** I thought I had purchased insurance that would cover a cancellationWhen I had to cancel and change my flight, I was told I would have to pay $I told them no, that is too muchThey then told me I could pay $So I didI asked is that all that I would have to do to change my flightThey said, yes, then you just rebook your flightNow, that I want to rebook, the page that I am required to book on lists the original flight as being $However, when I look outside the rebooking page, the fare is on sale for $There is no mention of a rebooking chargeSo, I call an agent, who barely speaks english and who doesn't even seem to know what they are doing, and they tell me that I have to pay a rebooking charge of $I told them, that I was not aware of that, and there is no mention of a rebooking charge on their webisteI have traveled alot in my life including becoming a premium executive traveler on United airlinesI have never been char
Booked a flight from Justfly*** for New York to Buenos Aires for this coming December on Oct 13thCancelled after one hour of booking due to family issueThe website says that it has an hour free cancelation policy and the first agency I talked to told me the amount will be refunded in 2-business daysHowever, after two weeks, I called back since I did not received the refundThey started to tell me that I need to contact the airline by myself to claim the refund, they have no right to handle the reservation anymoreThree different repersentatives and two supervisors told me different stories every timeI contacted the airline, and they said the refund has been processed, and they money is on the agency end nowBut eventually Justfly representative said that the refund will be processed in 6-weeks even the airline has refunded they money back to themThis is unacceptable
When signing up for a ticket, I was informed that a cancellation fee of dollars would be subjected if I chose to cancel and that it was within hoursI had an issue that arose and I am unable to make the flight and attempted to cancel and they stated that I could not cancel at it was "hours after the purchase"When checking out and purchasing the ticket, It does not state when this hour notice should take placeThey did not provide a clear guideline of refund policiesI feel I deserve a refund for these deceptive practicesWhen I asked to speak with a manager to troubleshoot, I was put on hold for minutes and then hung up on
Notified by email of change made to flight itinerary by airline, instructed to contact airlineInformed they changed connecting flight by hoursSignificant change to itinerary eligible for refundAirline provided instruction to contact Justfly*** as booking agentExcessive wait time for Justfly*** customer service (hour and minutes) with no resolution and a "promise" for an answer in to hours of either a denial or refundIf refund is confirmed, it will not be issued for to weeks
I bought round-trip tickets from NYC to Toronto for July 6-When I received my email confirmation with the tickets, I saw that I was charged an additional $in change feesI did not make any modifications to my flight, however JustFly said that I changed the time of my flight and that is why they charged me these feesIn addition, they put my name (*** ***) on BOTH tickets, rendering the second set of tickets completely useless as they were supposed to be for my girlfriendThat second set of tickets had my name on it but her birthday and genderThey told us they absolutely could not do a name change on the tickets, so basically we paid full price for unusable tickets PLUS an additional $fee for something we did not doI called them within seconds of receiving the confirmation emailI spent close to hours on the phone with them, being passed from agent to agent, being placed on hold for hours at a time, being spoken to rudely and hung up on at least times
I have made a reservation with justfly, Booking Number: ***, that was canceled on the same dayAfter almost weeks of not seeing any refund on my credit card I go back to my reservation on the website and I see the following: "Your reservation has been fully canceled and the charges have been reversed according to the fare rules agreed upon at pur***Depending on your bank, it may take between to weeks for the changes to appear on your bank or credit card statementWe’re sorry your plans didn’t work outWhen you’re ready to book a new trip, we’ll be happy to help." I spoke with customer service reps and they said they have reversed the charges to the bank and I need to call my bank to see why they have not credited meI called *** and they said they have not received any refundI called justfly support back and was spoken to rudely by their support representative stating that the entire refund process can take 6-weeksThis makes no sense as their website is te
I received an email saying to call them "time sensitive issue"I did, the man on the other line didn't know what it was aboutHe said he had to read it and see what the problem wasI got put on hold for minutes until I finally gave upI called back, admittedly upset, and the second man said that one (or maybe both) of my flights had been changedI said I was worried about the airlines' reliability when I booked it and this just confirmed itI said I preferred a full refund backThis second man said, I couldn't get one because the changes were made weren't big changesI said, I don't think it's right that they can change flights on me without talking to me first (mind you there is plenty of time, our flight is in November and we booked them in August)I feel that as a consumer I should have the right to be a part of these changes (which to this date, I'm not sure what they are! When I'm leaving or getting in!) He just said that the airlines policy doesn't allow for itI hav
I purchased a Justfly airline ticket (***) from Dayton to Albania on May 13, for $On May 24, I was informed via an email from Justfly that my itinerary had been changed by the airline (Air France), and that I needed to call to schedule a new flightOn June 14, I called Justfly customer service to change the flight to ensure that I would still be able to travel to Albania on the dates that I needed for a humanitarian trip with a non-profit organizationI was promised and assured by the Justfly customer service that I would be able to cancel the originally scheduled flight with a full refund since there was a “major change” to the itinerary by the airlineWhile at first I was tentative because of fees associated with such a cancellation, the representative of Justfly reassured me multiple times that I would be able to cancel the flight and the $would be credited to the account I used to pay for the ticketBased on the customer service re
Bought two tickets to Japan through JustFlyThere was a VERY minor error on the middle name of the other passengerI called them to have it fixed, they said it will cost $to fix itI paid it, then they said they will have to reissue the ticket, and they will let me know when it goes throughNot only did they not notify me, of anything at all, I found out they reissued the ticket with the same name errorNo change, but they charged me $When I called them to ask to fix it, they said that I need to be patient and they will fix itTwo weeks have passedFlight is coming upI told them that they already "fixed it" but nothing happenedThey said that I did something wrong, etc etcI've spent about hours in total on the phone with these people, over phone callsNow, we have to just roll the dice and hope that this error isn't too majorBut we're lucky that we have TSA Pre-check and other things that can help usI would not ever use these peopleIt was such a waste of time, and the $I saved buying off of them is not worth the headache
I booked and paid for round trip flights from JFK to London Gatwick through justfly*** for my family of fiveFour on one booking number and my daughter *** on a second booking because she flew out in advance of the rest of us - all were booked on the same return flightWhen we arrived at Gatwick to depart the agent at Norwegian Air checkin desk told us *** flight was cancelledWe received no such notificationNorwegian Air said it was nothing to do with them - we needed to contact the booking agentI immediately called Just Fly who was said it was the airlines fault and in the midst of trying to resolve dropped my callWe had no time and the Norwegian staff said she'd never make the flight at that point anywayWe gave our daughter all the cash in whatever currency we had on us and a credit card and got on the flight without herCan you imagine our distress? Thank goodness she's years old and could handle itWhat would we have done had they done this to our 7-
I booked a flight to Thailand in Sept 2016, flying April Due to a family emergency I had to cancel this flightI paid for this ticket, and after fees, charges, airline costs, I am told that I will receive just over in my refundI am years old, and had not explicitly received any information indicating that this was the cancellation policyI feel extremely scammed, and will never use this site again
On September 30, we bought round tickets from New York to Tokyo on Justfly*** we received our e tickets and everything seems to look ok, until recentlyOn mid February the first leg of our departure was canceled by airline, *** (Flight *** departure from JFK to PEK on April 06, 2017)Since then, in spite of the fact that we have talked with more than differents agents, Just Flight Team (JFT) hasn't been able to book us on another flightWe have talked with JFT almost every day for hours holding at the phone with no successAccording (JFT) *** is rejecting any of the proposed alternativesI have already talked with *** all they say is That JustFly needs to call them in order to rebook us on a new flightThey said this is very easy and that can be solved with a simple callBut JustFly agents say that they can't call the airline but forward the proposed changes to a ticketing office ot travel party that will deal with the airlineOur trip is in two weeks and we feel we have been scammed*** refuses to help us since we got our tickets from a third party and Justfly doesn't do anything for us in spite we are calling almost every day and stay on hold for hours in a simple callPlease Stay away from JustFlyThey are really a headacheAt this point we dont have our e-tickets in spite they were paid six months ago!
I booked flights for my wife and IJustfly changed our flight itinerary which made us arrive a out destination too lateThey refused to egt us an earlierflight or cancel our reservations without charging fees which when combined were more than the original airfareThey try to trap you with their feesI spent hours on hold waiting to speak with a supervisorI booked months in advance, they change the booking without telling me and blame it on the airlineAfter a few hours a supervisor was able to get the airline to offer us an earlier flight; what should have been an easy customer service transaction was like pulling teeth
I booked one way tickets, entered all info gave credit cardDone, Then got an email with booking numberSo I then proceeded to book another oneway tickets through a different airline, booked hotels, and car rental throughout dayhours later I get an email that they no longer have those seats avalI asked why they sold them if they dont have themShe said they have seats not nothing she can doI explained how I have no way home since I booked with a diffairline outShe kept telling atleast they were cheap seats so your not out alot of moneyi told her I would take the seats back then and look else wherethen she tells me there are no seats lefthours ago you took my money for seat, then you say you have now a min later you have noneSeems like a scam, I am out the money for this trip and trying to get money back from hotels, atleast I didnt pre pay carI looked at other airlines to come back, but now they are up almost double price what they were earlier
On 4-I purchased tickets for confirmation n number: ***I have email showing charges for that amountBut I was actually charged : from spirit and from just flyI have called them times they say they never charged my account for but the Which isn't correct per my bank statementThey kept telling me the was part of Which isn't correct
I searched for flights from Vancouver, Canada, to Mumbai, IndiaOn Jan 15/2018, I found a flight on sale with Air China for approximately $1,CAD which was roughly $cheaper than the average price of most flights on the same route at the same timeI had searched on numerous other websites including travelocity.com, expedia.com, cheapoair.com, and their were dozens of flights for around $1,CADAfter completing the purchase order form I entered my credit card information and confirmed the purchase at the price of $1,However, I immediately received a receipt by email for a ticket price of $2,CADI called customer service to complain and they told me that it is impossible for me to purchase the ticket without confirming the price on the receiptI complained that I would never purchase a ticket that was over $1,more expensive than any comparable tickets I had found on saleThey informed me that my only recourse was to cancel the flight and incur a cancellation c