On 4/7/18, I bought two tickets for $each for my daughter and her boyfriend from LA, CA to Ontario, Canada and from there to Edinburgh, UK so they could complete a week mission trip in ScotlandUpon receiving our confirmation information, we discovered that they spelled the boyfriends last name incorrectlyOnly on letter was incorrectIt should have been an "f" instead of how they spelled it with an "s." When I contacted Justfly about the error, they asked us to send them his passport with the correct last name spelling and they agreed to contact the airlines to ask to make the correctionThey called back on two weeks later and told us that Air Canada would not make the correction and that we would have to refund the ticket, get charged a $refund fee and then buy a new ticket at the current price of $1,plus a Justfly modification fee of $They eventually offered to wave the $modification fee
I booked international flight tickets while seeing online that I could cancel within 24-hourWhen I cancelled the tickets within an hour, they wanted to charge $per personThis fee is not specified in the website with the 24-hour cancellation messageAfter negotiation, they still charged $per person to cancelBe aware, even their fare seems lower, their other fee is higher and the total amount is higher than other agencies
I had purchased a ticket from just fly go in from Philadelphia PA to Aguadilla Puerto Rico what do you understand an old one layover in Fort Lauderdale Florida and this is to go on September and I'm returning September the same way from Aguadilla Puerto Rico going to Fort Lauderdale Florida and in again back into Philadelphia PA at no time was I advised on that there was a second stop I have been on the phone with them since this morning and it is now PM between sprint airlines and just fly and the problem has still not been fixed no one seems to want to take and fix my ticket because they don't want to pay the $change fee I don't feel that it's my responsibility because it was not in my litigations and my literature book report I do not feel that I should be responsible to pay the money be instead of just flight is at four they do not want to take on the responsibilities after arguing and being on hold all morning even doing a three-way call with spirit airline they st
I purchased airline tickets from justfly.comI handled the transaction over the phone, not online, because I had some questions about taking my small dog in the cabinEven though I spelled all the names of my party correctly AND the customer service representative spelled it back correctly, when the electronic tickets were sent to me, one of my kids' name was misspelledI called within the four hour time frame justfly gave me, but was moved from representative to representative to supervisor and put on hold several times, just to fix one letterI called the airline to ask for guidance and they were perturbed when I told them it was justflyThey told me that this was an extremely common error with them and that they need to call the help deskWhen I called back, Justfly representatives and supervisors told me that they did call but could not fix the misspelled name, and then that the help desk was closedWhen I asked them which of their answers was the truth, they began to backpe
JUSTFLY MORE LIKE JUST KILL MEDO NOT BOOK WITH THIS SITE! I booked a flight with this company to go see my then boyfriend in Florida in novemberUnfortunately I decided to cancel the flight with more than a few weeks notice and this person I am no longer datingTHIS SITE advertises a hour cancellationunfortunately for their "customers" who they treat like *** you have to pay a $dollar cancellation fee, on top of what youve already paid for your ticketYou get a flight credit which I made sure was to be used on their site for any flight AND NOT THE SAME DESTINATION because I now have no reason to ever go back thereNow to the flight credit part: Fast forward to today- im trying to book a birthday vacation to st lucia departing from the same airportI log in online to find out that I can only use my credit for the same "itinerary"So I call customer service where I have to be forwarded to a supervisorI can use my credit, after much coaxing, for any flight (after telli
I recently booked a one-way flight from Milwaukee to Denver for two people for Sunday November 27thThe day after ThanksgivingI used JustFly.com by finding them on Kayak because they had the cheapest flight by farThe cost of both tickets was $I booked the ticket, and received a confirmation email from JustFlyAnd then a mere hour later I received an email from them saying my ticket had been cancelled and they gave a list of possible reasons and to call themI called their 1-number ***, was on hold for TWO HOURS while the automated message continued to say my expected wait time was over minutesEventually I had to hang up because I had stuff to doI then went BACK to Kayak to re-book another one-way ticketAt this point all cheap Milwaukee flights were being routed though Chicago anyways, so I booked a ticket to leave from O'HareThe cheapest ticket on Kayak, out of all airlines and departure times was $I have attached all relevant screenshot
*** ***,
I am a VERY DISSATISFIED customer. I have reviewed *** *** ** *** *** *** and want to let you know how UNHAPPY, DISSATISFIED and VERY ANGRY!!!!!!
I purchased tickets for my grandchildren Nov- Nov 28, 2016. I purchased travel insurance at that time incase there were unforeseen problems. A few days after I purchased the tickets, my grandson told me he could not miss any school days as he is trying to graduate in 2017. At that point, I cancelled the flight. I had to pay $175, in addition to the cost of the tickets. I was told I would have a $credit to use within a year (not including taxes) Conf #***, and I had to go through Spirit Airlines to use credit.
I booked a flight for my grandchildren Dec - Jan 3, tonight and tried to apply the credit - the amount that came up was $- WHAT THE H...LL!!! That is not the amount that I was quotedSo I called Spirit Air customer service and a girl who had a very bad accent told me that, that is what I was allowed - I asked for the Manager - insisted on speaking with the Manager, but only got a supervisor who had the same voice as the customer service agent. I told her that was unacceptable and I wanted to speak with her Manager. Finally *** #*** came on the line and was no help at all - said this was Spirit Air policy and I needed to call JustFly. I told her that JustFly sells for Spirit Air and that they should honor communication that I previously received.
Since my phone call, I have found numerous complaints regarding Spirit Airlines.
I expect compensation for this poor service and will continue to bash Spirit Airlines until I hear from the CEO of Operating ServicesA DISGRUNTED CUSTOMER!!!!!
I booked a flight thru Justfly from Minneapolis to Harlengen TXI put the wrong return date but did not discover the mistake until 2-days laterI called them to explain my mistake and they said that it had been over hours and it would cost $to change flightI said that since it was my mistake that it was okay to charge the $to my credit cardThey said that they could not change the flight because no seats were availableI then said okay just cancel my flight and charge me the $for my mistakeI them went direct to United website and booked a seat on the same flight for $less that Justfly was charging meThen when it came time for me to take the flight I checked my account and Justfly had charged me the $plus $for the flightI also had the charge from United for $I called them again and they said I am out of luck
I booked a cross-country round-trip flight with Justfly***I went to check in to the flight online and the flight itinerary was completely different than what I had booked and paid forI called Justfly (it was the night before my trip) to ask why my itinerary had been changed from a direct flight to one with a layoverI asked the person on the phone if I would be compensated in some way since that was not what I had booked and would have to change my plansThe agent then cancelled my entire reservationThe night before I was to leaveI remained on the phone with her for over minutes (a lot of that time on hold) trying to get her to understand that I had not wanted my reservation cancelledShe was very argumentative and would not allow me to speak to anyone elseIt was very frustrating and stressfulI then had to scramble to book another reservation with another company and pay handsomely because she either misunderstood or intentionally cancelled my flightsI was told she
Horrible experience with this companyCharged extra charges other than what was stated on websiteDifficult to get a refund, talk with someone about making changes or speaking to a supervisorWill never use again!
I spoke to an agent from Fl*** and asked for a quote on a DIRECT NON STOP International multi city itineraryI reiterated the DIRECT NON STOP requirement for certainty and clarity purposesI was quoted prices using British Airways on all three segments The flight from AMS to LAX was one stop when I doubled checked with British Airways, who does not offer a Direct Non Stop flight on the specified dateMoreover, the erroneous quote from Fl*** was US $ and the printed price from British Airways for the same flight was US $1,Keep in mind that Fl*** insisted the flight was direct non stop when in fact it makes a stop in Dallas- FtWorth with a hour minute layoverMy advise, STAY AWAY and AVOID this booking site
Beware! I was quoted one price during booking, which still showed during checkout and was confirmed in an email received from the agency shortly after purchaseThe charges that hit my credit card were significantly higher Since those charges did not show up until well after the three-hour window of time allowed to cancel or change reservations, I appealed to the company to credit the difference Their response was that the charges were made by the airlines and were nonrefundable
In addition, the return date booked was not the one I had selected during the booking process The costs quoted to change the return to my selected date were prohibitive (about as much as the original total cost)
Advised by agent Sharon to cancel and then use travel credit to change date of bookingProceeded to pay $75/ticket to cancel then a fee of $85/ticket to rebook using travel creditNow company sent email and says I must pay an additional $400+ in feesI’ve already received confirmation and everything!
I purchased an airfare through JustFly*** on behalf of my mother for flight with Copa AirlinesNeeded to make a second change to the itineraryJustFly*** customer service initially told me that Copa Airlines would not let them reprice the new fare, and said I should call the airline directlyThe airline in turn said that JustFly*** had purchased the ticket under "Private Mode", which does not allow Copa customer service to even view the itineraryCopa said that if JustFly*** would call them, they could most likely resolve the issueWhen speaking with JustFly*** again, they refused to call Copa Airlines on my behalfThe customer service agent said that it was probably because fare rules did not allow the desired changeI read the airfare rules and could not find anything to that effectI was encouraged by the customer service agent to forfeit the upcoming flight and just but a brand new ticket
When I booked with JustFly*** I thought I had purchased insurance that would cover a cancellationWhen I had to cancel and change my flight, I was told I would have to pay $I told them no, that is too muchThey then told me I could pay $So I didI asked is that all that I would have to do to change my flightThey said, yes, then you just rebook your flightNow, that I want to rebook, the page that I am required to book on lists the original flight as being $However, when I look outside the rebooking page, the fare is on sale for $There is no mention of a rebooking chargeSo, I call an agent, who barely speaks english and who doesn't even seem to know what they are doing, and they tell me that I have to pay a rebooking charge of $I told them, that I was not aware of that, and there is no mention of a rebooking charge on their webisteI have traveled alot in my life including becoming a premium executive traveler on United airlinesI have never been char
Booked a flight from Justfly*** for New York to Buenos Aires for this coming December on Oct 13thCancelled after one hour of booking due to family issueThe website says that it has an hour free cancelation policy and the first agency I talked to told me the amount will be refunded in 2-business daysHowever, after two weeks, I called back since I did not received the refundThey started to tell me that I need to contact the airline by myself to claim the refund, they have no right to handle the reservation anymoreThree different repersentatives and two supervisors told me different stories every timeI contacted the airline, and they said the refund has been processed, and they money is on the agency end nowBut eventually Justfly representative said that the refund will be processed in 6-weeks even the airline has refunded they money back to themThis is unacceptable
When signing up for a ticket, I was informed that a cancellation fee of dollars would be subjected if I chose to cancel and that it was within hoursI had an issue that arose and I am unable to make the flight and attempted to cancel and they stated that I could not cancel at it was "hours after the purchase"When checking out and purchasing the ticket, It does not state when this hour notice should take placeThey did not provide a clear guideline of refund policiesI feel I deserve a refund for these deceptive practicesWhen I asked to speak with a manager to troubleshoot, I was put on hold for minutes and then hung up on
Notified by email of change made to flight itinerary by airline, instructed to contact airlineInformed they changed connecting flight by hoursSignificant change to itinerary eligible for refundAirline provided instruction to contact Justfly*** as booking agentExcessive wait time for Justfly*** customer service (hour and minutes) with no resolution and a "promise" for an answer in to hours of either a denial or refundIf refund is confirmed, it will not be issued for to weeks
I bought round-trip tickets from NYC to Toronto for July 6-When I received my email confirmation with the tickets, I saw that I was charged an additional $in change feesI did not make any modifications to my flight, however JustFly said that I changed the time of my flight and that is why they charged me these feesIn addition, they put my name (*** ***) on BOTH tickets, rendering the second set of tickets completely useless as they were supposed to be for my girlfriendThat second set of tickets had my name on it but her birthday and genderThey told us they absolutely could not do a name change on the tickets, so basically we paid full price for unusable tickets PLUS an additional $fee for something we did not doI called them within seconds of receiving the confirmation emailI spent close to hours on the phone with them, being passed from agent to agent, being placed on hold for hours at a time, being spoken to rudely and hung up on at least times
I have made a reservation with justfly, Booking Number: ***, that was canceled on the same dayAfter almost weeks of not seeing any refund on my credit card I go back to my reservation on the website and I see the following: "Your reservation has been fully canceled and the charges have been reversed according to the fare rules agreed upon at pur***Depending on your bank, it may take between to weeks for the changes to appear on your bank or credit card statementWe’re sorry your plans didn’t work outWhen you’re ready to book a new trip, we’ll be happy to help." I spoke with customer service reps and they said they have reversed the charges to the bank and I need to call my bank to see why they have not credited meI called *** and they said they have not received any refundI called justfly support back and was spoken to rudely by their support representative stating that the entire refund process can take 6-weeksThis makes no sense as their website is te
On 4/7/18, I bought two tickets for $each for my daughter and her boyfriend from LA, CA to Ontario, Canada and from there to Edinburgh, UK so they could complete a week mission trip in ScotlandUpon receiving our confirmation information, we discovered that they spelled the boyfriends last name incorrectlyOnly on letter was incorrectIt should have been an "f" instead of how they spelled it with an "s." When I contacted Justfly about the error, they asked us to send them his passport with the correct last name spelling and they agreed to contact the airlines to ask to make the correctionThey called back on two weeks later and told us that Air Canada would not make the correction and that we would have to refund the ticket, get charged a $refund fee and then buy a new ticket at the current price of $1,plus a Justfly modification fee of $They eventually offered to wave the $modification fee
I booked international flight tickets while seeing online that I could cancel within 24-hourWhen I cancelled the tickets within an hour, they wanted to charge $per personThis fee is not specified in the website with the 24-hour cancellation messageAfter negotiation, they still charged $per person to cancelBe aware, even their fare seems lower, their other fee is higher and the total amount is higher than other agencies
I had purchased a ticket from just fly go in from Philadelphia PA to Aguadilla Puerto Rico what do you understand an old one layover in Fort Lauderdale Florida and this is to go on September and I'm returning September the same way from Aguadilla Puerto Rico going to Fort Lauderdale Florida and in again back into Philadelphia PA at no time was I advised on that there was a second stop I have been on the phone with them since this morning and it is now PM between sprint airlines and just fly and the problem has still not been fixed no one seems to want to take and fix my ticket because they don't want to pay the $change fee I don't feel that it's my responsibility because it was not in my litigations and my literature book report I do not feel that I should be responsible to pay the money be instead of just flight is at four they do not want to take on the responsibilities after arguing and being on hold all morning even doing a three-way call with spirit airline they st
I purchased airline tickets from justfly.comI handled the transaction over the phone, not online, because I had some questions about taking my small dog in the cabinEven though I spelled all the names of my party correctly AND the customer service representative spelled it back correctly, when the electronic tickets were sent to me, one of my kids' name was misspelledI called within the four hour time frame justfly gave me, but was moved from representative to representative to supervisor and put on hold several times, just to fix one letterI called the airline to ask for guidance and they were perturbed when I told them it was justflyThey told me that this was an extremely common error with them and that they need to call the help deskWhen I called back, Justfly representatives and supervisors told me that they did call but could not fix the misspelled name, and then that the help desk was closedWhen I asked them which of their answers was the truth, they began to backpe
JUSTFLY MORE LIKE JUST KILL MEDO NOT BOOK WITH THIS SITE! I booked a flight with this company to go see my then boyfriend in Florida in novemberUnfortunately I decided to cancel the flight with more than a few weeks notice and this person I am no longer datingTHIS SITE advertises a hour cancellationunfortunately for their "customers" who they treat like *** you have to pay a $dollar cancellation fee, on top of what youve already paid for your ticketYou get a flight credit which I made sure was to be used on their site for any flight AND NOT THE SAME DESTINATION because I now have no reason to ever go back thereNow to the flight credit part: Fast forward to today- im trying to book a birthday vacation to st lucia departing from the same airportI log in online to find out that I can only use my credit for the same "itinerary"So I call customer service where I have to be forwarded to a supervisorI can use my credit, after much coaxing, for any flight (after telli
I recently booked a one-way flight from Milwaukee to Denver for two people for Sunday November 27thThe day after ThanksgivingI used JustFly.com by finding them on Kayak because they had the cheapest flight by farThe cost of both tickets was $I booked the ticket, and received a confirmation email from JustFlyAnd then a mere hour later I received an email from them saying my ticket had been cancelled and they gave a list of possible reasons and to call themI called their 1-number ***, was on hold for TWO HOURS while the automated message continued to say my expected wait time was over minutesEventually I had to hang up because I had stuff to doI then went BACK to Kayak to re-book another one-way ticketAt this point all cheap Milwaukee flights were being routed though Chicago anyways, so I booked a ticket to leave from O'HareThe cheapest ticket on Kayak, out of all airlines and departure times was $I have attached all relevant screenshot
*** ***,
I am a VERY DISSATISFIED customer. I have reviewed *** *** ** *** *** *** and want to let you know how UNHAPPY, DISSATISFIED and VERY ANGRY!!!!!!
I purchased tickets for my grandchildren Nov- Nov 28, 2016. I purchased travel insurance at that time incase there were unforeseen problems. A few days after I purchased the tickets, my grandson told me he could not miss any school days as he is trying to graduate in 2017. At that point, I cancelled the flight. I had to pay $175, in addition to the cost of the tickets. I was told I would have a $credit to use within a year (not including taxes) Conf #***, and I had to go through Spirit Airlines to use credit.
I booked a flight for my grandchildren Dec - Jan 3, tonight and tried to apply the credit - the amount that came up was $- WHAT THE H...LL!!! That is not the amount that I was quotedSo I called Spirit Air customer service and a girl who had a very bad accent told me that, that is what I was allowed - I asked for the Manager - insisted on speaking with the Manager, but only got a supervisor who had the same voice as the customer service agent. I told her that was unacceptable and I wanted to speak with her Manager. Finally *** #*** came on the line and was no help at all - said this was Spirit Air policy and I needed to call JustFly. I told her that JustFly sells for Spirit Air and that they should honor communication that I previously received.
Since my phone call, I have found numerous complaints regarding Spirit Airlines.
I expect compensation for this poor service and will continue to bash Spirit Airlines until I hear from the CEO of Operating ServicesA DISGRUNTED CUSTOMER!!!!!
I booked a flight thru Justfly from Minneapolis to Harlengen TXI put the wrong return date but did not discover the mistake until 2-days laterI called them to explain my mistake and they said that it had been over hours and it would cost $to change flightI said that since it was my mistake that it was okay to charge the $to my credit cardThey said that they could not change the flight because no seats were availableI then said okay just cancel my flight and charge me the $for my mistakeI them went direct to United website and booked a seat on the same flight for $less that Justfly was charging meThen when it came time for me to take the flight I checked my account and Justfly had charged me the $plus $for the flightI also had the charge from United for $I called them again and they said I am out of luck
I booked a cross-country round-trip flight with Justfly***I went to check in to the flight online and the flight itinerary was completely different than what I had booked and paid forI called Justfly (it was the night before my trip) to ask why my itinerary had been changed from a direct flight to one with a layoverI asked the person on the phone if I would be compensated in some way since that was not what I had booked and would have to change my plansThe agent then cancelled my entire reservationThe night before I was to leaveI remained on the phone with her for over minutes (a lot of that time on hold) trying to get her to understand that I had not wanted my reservation cancelledShe was very argumentative and would not allow me to speak to anyone elseIt was very frustrating and stressfulI then had to scramble to book another reservation with another company and pay handsomely because she either misunderstood or intentionally cancelled my flightsI was told she
Horrible experience with this companyCharged extra charges other than what was stated on websiteDifficult to get a refund, talk with someone about making changes or speaking to a supervisorWill never use again!
I spoke to an agent from Fl*** and asked for a quote on a DIRECT NON STOP International multi city itineraryI reiterated the DIRECT NON STOP requirement for certainty and clarity purposesI was quoted prices using British Airways on all three segments The flight from AMS to LAX was one stop when I doubled checked with British Airways, who does not offer a Direct Non Stop flight on the specified dateMoreover, the erroneous quote from Fl*** was US $ and the printed price from British Airways for the same flight was US $1,Keep in mind that Fl*** insisted the flight was direct non stop when in fact it makes a stop in Dallas- FtWorth with a hour minute layoverMy advise, STAY AWAY and AVOID this booking site
Beware! I was quoted one price during booking, which still showed during checkout and was confirmed in an email received from the agency shortly after purchaseThe charges that hit my credit card were significantly higher Since those charges did not show up until well after the three-hour window of time allowed to cancel or change reservations, I appealed to the company to credit the difference Their response was that the charges were made by the airlines and were nonrefundable
In addition, the return date booked was not the one I had selected during the booking process The costs quoted to change the return to my selected date were prohibitive (about as much as the original total cost)
Advised by agent Sharon to cancel and then use travel credit to change date of bookingProceeded to pay $75/ticket to cancel then a fee of $85/ticket to rebook using travel creditNow company sent email and says I must pay an additional $400+ in feesI’ve already received confirmation and everything!
I purchased an airfare through JustFly*** on behalf of my mother for flight with Copa AirlinesNeeded to make a second change to the itineraryJustFly*** customer service initially told me that Copa Airlines would not let them reprice the new fare, and said I should call the airline directlyThe airline in turn said that JustFly*** had purchased the ticket under "Private Mode", which does not allow Copa customer service to even view the itineraryCopa said that if JustFly*** would call them, they could most likely resolve the issueWhen speaking with JustFly*** again, they refused to call Copa Airlines on my behalfThe customer service agent said that it was probably because fare rules did not allow the desired changeI read the airfare rules and could not find anything to that effectI was encouraged by the customer service agent to forfeit the upcoming flight and just but a brand new ticket
When I booked with JustFly*** I thought I had purchased insurance that would cover a cancellationWhen I had to cancel and change my flight, I was told I would have to pay $I told them no, that is too muchThey then told me I could pay $So I didI asked is that all that I would have to do to change my flightThey said, yes, then you just rebook your flightNow, that I want to rebook, the page that I am required to book on lists the original flight as being $However, when I look outside the rebooking page, the fare is on sale for $There is no mention of a rebooking chargeSo, I call an agent, who barely speaks english and who doesn't even seem to know what they are doing, and they tell me that I have to pay a rebooking charge of $I told them, that I was not aware of that, and there is no mention of a rebooking charge on their webisteI have traveled alot in my life including becoming a premium executive traveler on United airlinesI have never been char
Booked a flight from Justfly*** for New York to Buenos Aires for this coming December on Oct 13thCancelled after one hour of booking due to family issueThe website says that it has an hour free cancelation policy and the first agency I talked to told me the amount will be refunded in 2-business daysHowever, after two weeks, I called back since I did not received the refundThey started to tell me that I need to contact the airline by myself to claim the refund, they have no right to handle the reservation anymoreThree different repersentatives and two supervisors told me different stories every timeI contacted the airline, and they said the refund has been processed, and they money is on the agency end nowBut eventually Justfly representative said that the refund will be processed in 6-weeks even the airline has refunded they money back to themThis is unacceptable
When signing up for a ticket, I was informed that a cancellation fee of dollars would be subjected if I chose to cancel and that it was within hoursI had an issue that arose and I am unable to make the flight and attempted to cancel and they stated that I could not cancel at it was "hours after the purchase"When checking out and purchasing the ticket, It does not state when this hour notice should take placeThey did not provide a clear guideline of refund policiesI feel I deserve a refund for these deceptive practicesWhen I asked to speak with a manager to troubleshoot, I was put on hold for minutes and then hung up on
Notified by email of change made to flight itinerary by airline, instructed to contact airlineInformed they changed connecting flight by hoursSignificant change to itinerary eligible for refundAirline provided instruction to contact Justfly*** as booking agentExcessive wait time for Justfly*** customer service (hour and minutes) with no resolution and a "promise" for an answer in to hours of either a denial or refundIf refund is confirmed, it will not be issued for to weeks
I bought round-trip tickets from NYC to Toronto for July 6-When I received my email confirmation with the tickets, I saw that I was charged an additional $in change feesI did not make any modifications to my flight, however JustFly said that I changed the time of my flight and that is why they charged me these feesIn addition, they put my name (*** ***) on BOTH tickets, rendering the second set of tickets completely useless as they were supposed to be for my girlfriendThat second set of tickets had my name on it but her birthday and genderThey told us they absolutely could not do a name change on the tickets, so basically we paid full price for unusable tickets PLUS an additional $fee for something we did not doI called them within seconds of receiving the confirmation emailI spent close to hours on the phone with them, being passed from agent to agent, being placed on hold for hours at a time, being spoken to rudely and hung up on at least times
I have made a reservation with justfly, Booking Number: ***, that was canceled on the same dayAfter almost weeks of not seeing any refund on my credit card I go back to my reservation on the website and I see the following: "Your reservation has been fully canceled and the charges have been reversed according to the fare rules agreed upon at pur***Depending on your bank, it may take between to weeks for the changes to appear on your bank or credit card statementWe’re sorry your plans didn’t work outWhen you’re ready to book a new trip, we’ll be happy to help." I spoke with customer service reps and they said they have reversed the charges to the bank and I need to call my bank to see why they have not credited meI called *** and they said they have not received any refundI called justfly support back and was spoken to rudely by their support representative stating that the entire refund process can take 6-weeksThis makes no sense as their website is te