JustFly accidently cancelled tickets to fly home from WashingtonI waited on the phone for hours and was told they would call me backNever received a callI called to follow up hours later, was put on hold againI had to buy additional plane tickets in order to get homeFinally got a call an hour and half before my original flight was set to take off- told me they got me back on the planeTOO LATE! I was promised they would reimburse my plane tickets and hsve that in writing! They emailed me asking for my Paypal information and its been days with no response, no reply, no refund, Now they are just flat out ignoring my emailsI want my $refund as promised
I just got off the phone with employees agent and supervisorThe agent was very polite and tried to resolve my issue after I got off the phone with American Airlines about my cancellation and refundKen the agent was very nice and wanted to get my issue resolved after I asked to talk to a supervisor he had me on hold for minutesI mean really it takes that long to get a supervisor? Regardless finally I talk to *** the supervisor he was very rude told me I had to abide by American Airlines policy when American Airlines said I have to call justfl*** to refund me since I purchased my round trip ticket through justfl*** Then as *** kept repeating himself in very rude disgusting manner, he then had the audacity to disregard my request to speak to someone above him or give me a number to corporateNow is that good customer service? I don't think soVery disappointed with your agency and will never book a flight with your company again
JUST FLY IS THE BIGGEST SCAMPAY $TO CANCEL A FLIGHT TO GET "TRAVEL CREDIT" AND THEY MARK UP THE FLIGHT AS MUCH AS TEH TRAVEL CREDIT, SO YOU LITERALLY JUST PAY A $CANCELLATION FEE TO LOSE MONEYWHAT A *** JOKETHEY SHOULD GET stars
This all started when I logged into my itinerary to confirm our flight times for next monthWell the site said there was an issue with the information so I had to call inI called in and was told that the layovers of my flights were changing, and I asked if it was possible to change the date of the return flightDuring the discussion they said it would cost $per person to adjust the flight, so I told them to hold on for a second until I received confirmation from my wifeDuring that time they said they would adjust the change fee to $per person so it would've been only a difference of $from what we paid originally which was $back in FebThey gave me an amount of $that they were going to charge my card, well looking back at it I was charge $in Feb so when was my refund going to be issuedI called again today and they stated that this was all disclosed to me yesterday and there was nothing that could be done even after a manager "investigated" the cal
Last fall my wife and I purchased RT tickets from Justfly*** and cancelled due to an injuryWe each had $in credits after hefty cancellation and rebooking feesThis morning, Aug I was on the phone for about two hours rebooking for myselfThe staff member put me on hold several times to confirm the amount of credit and that it could be used for this purchase, that I had to put additional cost on my credit card then told me YES, the RT for Sept 9-was CONFIRMEDI was told that I would be getting an email restating all the details, and it did not comeI went online and put my reference number and last name in the FIND YOUR ITINERARY page, and got 'Invalid info" We held for another hour to talk with a supervisor, then was told "We would get a call back in no more than hours"No callI wrote them an email, no responseWhen my wife was booking her travel using her 50% of the credit, she was told it was approved, then cut off and did not receive the promised call back
I made a reservation with JustFly*** and called to cancel the flight within the allowable free cancelation period of hoursI didn't received a confirmation email of cancellation so I called back hours later (still within the allowable hour free cancellation period)The customer service rep claims that the previous rep only canceled the returning flight and not the whole reservationShe put me on hold to cancel the whole reservationVery scamy businessI was never put on hold where I could hear musicI could hear nothing, no voices, no typing, nothingAfter minutes of waiting, I blew into the phone and said "Helloooo?" She immediately replied back and said it was canceled as if she had just been sitting there doing nothingI demanded an email confirming the cancelationWhen I asked her if she had my email she said she had to put me on hold for more minutes to confirm my email addressIt took minutes for her to speak again, simply to read back my email to meShe a
I purchase a ticket to fly from Rome to Miami and cancelled the ticket before the hours of the fly because I had a issue with the nameThe customer service told me that I will receive a refund based in airport taxes and other fees, the ticket never was cancelled by the agency, I never received any refundNow they said they don't refund ticketsReally? I believe I was robbed by this agencyNo partial or any refund was receivedNo cancellation noticeNothingI don't use the ticket and call them three days before the fly
I booked a fligjt though justfly*** website for 4/16/Unfortunately I was ill and unable to make the flightWhen I called to reschedule I was told I would be charged for a cancellation fee, which I paidThjs was after I already had paid airfare in the ammount out dollarsAdditionally I was told I would recieve a dollar creditWhen I called back on the 18th to rebook I was then all of a sudden told I would have to pay cancellation per flight totally dollarsI said I was not told this previouslyThey said they had proofI responded great pull the call and play it for meThey said this couldn't be done
I purchased a plane ticket from a 3rd party, JustFly on March 3, in the amount of $This flight was scheuled from July 24- August Due to unforeseen circumstances, I was no longer able to travel on these dates and inquired JustFly about a refundI've spoken with them about times and each customer rep is always very vague and I'm always given different answers when inquiring about my refundThe company has been claiming that I could receive a refund only through *** because the airline has the fundsI called *** several times about this, spoke with supervisors, and asked them for the refundEach time, the *** supervisors said I can get a refund for the ticket but it has to be done through JustFlyThe supervisors said JustFly has the funds and *** receives the funds after the date of the flightAfter calling JustFly several more times and telling them that they need to issue the refund and not Lufthansa, I was repeatedly told they no longer
purchased airline ticket from justfly***On the ticket they misspelled my nameI called and asked them to change to the correct spellingThey said it would cost $to make this change..I would have been unable to fly as the name on the ticket has to match your government issued identity.They acknowledged even if it was their error non the less I had to pay this feeI feel this company is scamming people with this underhanded practice.Do Not Use this companyThey need to be investigated and shut downI will be telling person every day for a month my story and to NOT use this company
Purchased the "Extended Cancellation Policy", which states you can cancel within hoursWhen I called to cancel, because I found cheaper flights elsewhere, I was told it was non-refundableI reminded that I purchased the extended cancellation, and she said (barely comprehendible) that that is only for hours from the booking! I interpreted this as hours from your flight! Now I am out $1700, because we purchased the other tickets before I called, to make sure we got the cheaper rate before I cancelled, thinking it's weeks from out flight and I had plenty of time to cancelNOWHERE on the website does it say hours from BOOKING, just "within hours"!
I booked a flight on justfky and the minute I got the response I realized I made an erro and put my husbands middle name with mine instead of hisI called immediately after to correct and wa told it would be $to changeThis is literally minutes after error occurredCalled airlines directly and they said it was not an issue but Justfky had to make changesThe only way justfly would make change was to cancel reservation for $and rebook
I booked (justfly*** record ***) and subsequently cancelled a flight on Turkish Airlines through justfly*** as the FAA banned all Turkish Airlines flights to/from the US following a military coup in TurkeyI was told that there would be a $cancellation fee from the airline plus another $in lost fees for a total of $Although at the time of my call the flight couldn't take place, I reluctantly agreed to the cancellation feesTwo weeks later, I still don't have any refund, and justfly*** has charged an additional $fee to my credit cardI was never advised of this and did not approve the additional chargeI'm seeking a refund of the agreed amount plus the additional $charge
Customer beware! Worst travel experience in my lifeJust Fly issued an eticket number for a flight that got canceled with no courtesy emails informing me of the changeWhen I got to the airport the airlines said that Justfly didn't provide them with any contact info to reach them atSupposedly they transferred my reservation from Westjet to United and then again to DeltaI figured that I was all set to on Delta, but they said my eticket number was invalid and that I have to call Justfly to have them reissue it againI spent over an hour on a long distance international roaming call with no successInstead of clearing me for the direct flight from Vancouver to SFO, which I already had a reservation on, they wanted to rebook me from Vancouver through Calgary to Los Angeles and finally back to San Francisco which would have been landing hours later without offer of a hotelThe plane ultimately took off and I had to book a second ticket that was 3x as much on my original flight
Couple of weeks after I book and payed for airline tickets with JustFly*** I noticed a Spelling error on the ConformationThe spelling error was small Only One Letter on Both Last Names The error was SulawskiThe Correct name is SulewskiJustFly*** Refused to change the spelling error because that was the Airlines AirBerlin's PolicyI personally contacted AirBerlin and they Assured me that the Mistake Can be corrected by JustFly*** After Many Phone Conversations JustFly*** Tolded me that AirBerlin Lied to me and the Name Correction Can Not be Changed because that's AirBerlin Policy Wich is Completely Fulse and not right
I am writing this to Justfly*** as well as a warning to any consumer looking to book a flight through justfly***I had an emergency come up recently and was trying to work with justfly*** to come up with a solutionAfter speaking to several customer service agents I finally decided to ask for a supervisorI explained my dilemma to the supervisor, he then asked me to wait minutes while he works on resolving the problemI waited and waited while the "supervisor" would check in every few minutes to let me know "he was still working on a solution" He finally got back on the line and gave me the same lines as all the customer service reps and I asked why I was on hold for so long just to be told the same informationThe supervisor was so rude and didnt know how to answer my question so he just hung up on my face AFTER BEING ON THE PHONE FOR MINUTES!! What kind of customer service is that especially from a "supervisor"BUYERS BEWARE THIS COMPANY OUTSOURCES ALL OF ITS CUSTOMER
My sister booked a round trip flight to South Korea with this company, initially she realizedoesn't she made a mistake with the booking and called the very next day to cancel the flightThe representative that she spoke to assured her that the flight was cancelled and that she would receive a refund for the amount of the ticket within 7-business daysFrom there she proceeded to book a one way ticket to South Korea thinking that she would be able to use her refund to fly homeLong story short she was never refunded her money and has been told that she can either take the refund, which now we'll have to wait 6-WEEKS to arrive or she can take a cheaper flight back home and relieve no moneySo essentially *** effectively stole my sisters money and practically threatened to leave her stranded in a foreign countryAn added note she has dealt with these people the entire time she has been in South Korea and up until today have been telling her that her refund will arrive soon or that she will receive an email from *** *** regarding her flight homeBoth of which never happened
I am complaining on behalf of my brother whom I had purchased a ticket for back in October I purchased it from Just FlyHe made the trip for a medical emergencyHe ended up not being able to return on the planned date because of a transplant that needed to happenHence, the date had to be movedI contacted Just Fly to see what could be doneThey asked for a medical note, which was provided to them*** ended up going on strike and reissued the ticketFortunately, it allowed me a chance to extend the ticket for him till January of this YearFollowing the transplant, extensive care was now needed beyond what was initially expected which warranted another date changeJust Fly gave me the run around that they could not do anything for me*** said Just Fly folks were the only people that could touch the fare of the ticketI made several calls (between Jan and 13th) back and forth, asked for supervisors, was put on 30-40min holds, told they couldn't reach
In December I booked a flight with JustFly.com over the New Years Eve holiday weekendAt this time, the flight to and from my destination, Baltimore, MD, was cancelled due to inclement weatherWhen I booked this flight, I paid a premium (higher rate) due to the time of year that I was flyingAt that time, I was advised that my return flight could be refunded to me and the flight to Baltimore could only be issued in the form of an airline creditI accepted this offer, as they offered me no other optionIt should also be noted that at this time the name that appeared on my Driver's License was "*** *** ***," which is my maiden nameIn February, I called to book a flight using my creditI was told at this time that I actually flew to Baltimore, MD (I did not, the flight was cancelled) and I spent hours on the phone with JustFly.com and the actual airline (*** *** ***) to remedy the issueThey reluctantly re-booked a flight for me from Pittsburgh, PA to B
If you you need to cancel a flight, it's next to impossible to recover your moneyThey give a credit which can be applied to a future purchase, but it should be same destination and origin, and up to one year since the cancellation150$ cancellation fee does not help anythingAnd the "best" thing is that the credit cannot be applied on their website, you have to spend literally hours with agents on their phone, and they will tell you that there are no flights availableNow I deal directly with my airline after almost a loss to these scam artists
JustFly accidently cancelled tickets to fly home from WashingtonI waited on the phone for hours and was told they would call me backNever received a callI called to follow up hours later, was put on hold againI had to buy additional plane tickets in order to get homeFinally got a call an hour and half before my original flight was set to take off- told me they got me back on the planeTOO LATE! I was promised they would reimburse my plane tickets and hsve that in writing! They emailed me asking for my Paypal information and its been days with no response, no reply, no refund, Now they are just flat out ignoring my emailsI want my $refund as promised
I just got off the phone with employees agent and supervisorThe agent was very polite and tried to resolve my issue after I got off the phone with American Airlines about my cancellation and refundKen the agent was very nice and wanted to get my issue resolved after I asked to talk to a supervisor he had me on hold for minutesI mean really it takes that long to get a supervisor? Regardless finally I talk to *** the supervisor he was very rude told me I had to abide by American Airlines policy when American Airlines said I have to call justfl*** to refund me since I purchased my round trip ticket through justfl*** Then as *** kept repeating himself in very rude disgusting manner, he then had the audacity to disregard my request to speak to someone above him or give me a number to corporateNow is that good customer service? I don't think soVery disappointed with your agency and will never book a flight with your company again
JUST FLY IS THE BIGGEST SCAMPAY $TO CANCEL A FLIGHT TO GET "TRAVEL CREDIT" AND THEY MARK UP THE FLIGHT AS MUCH AS TEH TRAVEL CREDIT, SO YOU LITERALLY JUST PAY A $CANCELLATION FEE TO LOSE MONEYWHAT A *** JOKETHEY SHOULD GET stars
This all started when I logged into my itinerary to confirm our flight times for next monthWell the site said there was an issue with the information so I had to call inI called in and was told that the layovers of my flights were changing, and I asked if it was possible to change the date of the return flightDuring the discussion they said it would cost $per person to adjust the flight, so I told them to hold on for a second until I received confirmation from my wifeDuring that time they said they would adjust the change fee to $per person so it would've been only a difference of $from what we paid originally which was $back in FebThey gave me an amount of $that they were going to charge my card, well looking back at it I was charge $in Feb so when was my refund going to be issuedI called again today and they stated that this was all disclosed to me yesterday and there was nothing that could be done even after a manager "investigated" the cal
Last fall my wife and I purchased RT tickets from Justfly*** and cancelled due to an injuryWe each had $in credits after hefty cancellation and rebooking feesThis morning, Aug I was on the phone for about two hours rebooking for myselfThe staff member put me on hold several times to confirm the amount of credit and that it could be used for this purchase, that I had to put additional cost on my credit card then told me YES, the RT for Sept 9-was CONFIRMEDI was told that I would be getting an email restating all the details, and it did not comeI went online and put my reference number and last name in the FIND YOUR ITINERARY page, and got 'Invalid info" We held for another hour to talk with a supervisor, then was told "We would get a call back in no more than hours"No callI wrote them an email, no responseWhen my wife was booking her travel using her 50% of the credit, she was told it was approved, then cut off and did not receive the promised call back
I made a reservation with JustFly*** and called to cancel the flight within the allowable free cancelation period of hoursI didn't received a confirmation email of cancellation so I called back hours later (still within the allowable hour free cancellation period)The customer service rep claims that the previous rep only canceled the returning flight and not the whole reservationShe put me on hold to cancel the whole reservationVery scamy businessI was never put on hold where I could hear musicI could hear nothing, no voices, no typing, nothingAfter minutes of waiting, I blew into the phone and said "Helloooo?" She immediately replied back and said it was canceled as if she had just been sitting there doing nothingI demanded an email confirming the cancelationWhen I asked her if she had my email she said she had to put me on hold for more minutes to confirm my email addressIt took minutes for her to speak again, simply to read back my email to meShe a
I purchase a ticket to fly from Rome to Miami and cancelled the ticket before the hours of the fly because I had a issue with the nameThe customer service told me that I will receive a refund based in airport taxes and other fees, the ticket never was cancelled by the agency, I never received any refundNow they said they don't refund ticketsReally? I believe I was robbed by this agencyNo partial or any refund was receivedNo cancellation noticeNothingI don't use the ticket and call them three days before the fly
I booked a fligjt though justfly*** website for 4/16/Unfortunately I was ill and unable to make the flightWhen I called to reschedule I was told I would be charged for a cancellation fee, which I paidThjs was after I already had paid airfare in the ammount out dollarsAdditionally I was told I would recieve a dollar creditWhen I called back on the 18th to rebook I was then all of a sudden told I would have to pay cancellation per flight totally dollarsI said I was not told this previouslyThey said they had proofI responded great pull the call and play it for meThey said this couldn't be done
I purchased a plane ticket from a 3rd party, JustFly on March 3, in the amount of $This flight was scheuled from July 24- August Due to unforeseen circumstances, I was no longer able to travel on these dates and inquired JustFly about a refundI've spoken with them about times and each customer rep is always very vague and I'm always given different answers when inquiring about my refundThe company has been claiming that I could receive a refund only through *** because the airline has the fundsI called *** several times about this, spoke with supervisors, and asked them for the refundEach time, the *** supervisors said I can get a refund for the ticket but it has to be done through JustFlyThe supervisors said JustFly has the funds and *** receives the funds after the date of the flightAfter calling JustFly several more times and telling them that they need to issue the refund and not Lufthansa, I was repeatedly told they no longer
purchased airline ticket from justfly***On the ticket they misspelled my nameI called and asked them to change to the correct spellingThey said it would cost $to make this change..I would have been unable to fly as the name on the ticket has to match your government issued identity.They acknowledged even if it was their error non the less I had to pay this feeI feel this company is scamming people with this underhanded practice.Do Not Use this companyThey need to be investigated and shut downI will be telling person every day for a month my story and to NOT use this company
Purchased the "Extended Cancellation Policy", which states you can cancel within hoursWhen I called to cancel, because I found cheaper flights elsewhere, I was told it was non-refundableI reminded that I purchased the extended cancellation, and she said (barely comprehendible) that that is only for hours from the booking! I interpreted this as hours from your flight! Now I am out $1700, because we purchased the other tickets before I called, to make sure we got the cheaper rate before I cancelled, thinking it's weeks from out flight and I had plenty of time to cancelNOWHERE on the website does it say hours from BOOKING, just "within hours"!
I booked a flight on justfky and the minute I got the response I realized I made an erro and put my husbands middle name with mine instead of hisI called immediately after to correct and wa told it would be $to changeThis is literally minutes after error occurredCalled airlines directly and they said it was not an issue but Justfky had to make changesThe only way justfly would make change was to cancel reservation for $and rebook
I booked (justfly*** record ***) and subsequently cancelled a flight on Turkish Airlines through justfly*** as the FAA banned all Turkish Airlines flights to/from the US following a military coup in TurkeyI was told that there would be a $cancellation fee from the airline plus another $in lost fees for a total of $Although at the time of my call the flight couldn't take place, I reluctantly agreed to the cancellation feesTwo weeks later, I still don't have any refund, and justfly*** has charged an additional $fee to my credit cardI was never advised of this and did not approve the additional chargeI'm seeking a refund of the agreed amount plus the additional $charge
Customer beware! Worst travel experience in my lifeJust Fly issued an eticket number for a flight that got canceled with no courtesy emails informing me of the changeWhen I got to the airport the airlines said that Justfly didn't provide them with any contact info to reach them atSupposedly they transferred my reservation from Westjet to United and then again to DeltaI figured that I was all set to on Delta, but they said my eticket number was invalid and that I have to call Justfly to have them reissue it againI spent over an hour on a long distance international roaming call with no successInstead of clearing me for the direct flight from Vancouver to SFO, which I already had a reservation on, they wanted to rebook me from Vancouver through Calgary to Los Angeles and finally back to San Francisco which would have been landing hours later without offer of a hotelThe plane ultimately took off and I had to book a second ticket that was 3x as much on my original flight
Couple of weeks after I book and payed for airline tickets with JustFly*** I noticed a Spelling error on the ConformationThe spelling error was small Only One Letter on Both Last Names The error was SulawskiThe Correct name is SulewskiJustFly*** Refused to change the spelling error because that was the Airlines AirBerlin's PolicyI personally contacted AirBerlin and they Assured me that the Mistake Can be corrected by JustFly*** After Many Phone Conversations JustFly*** Tolded me that AirBerlin Lied to me and the Name Correction Can Not be Changed because that's AirBerlin Policy Wich is Completely Fulse and not right
I am writing this to Justfly*** as well as a warning to any consumer looking to book a flight through justfly***I had an emergency come up recently and was trying to work with justfly*** to come up with a solutionAfter speaking to several customer service agents I finally decided to ask for a supervisorI explained my dilemma to the supervisor, he then asked me to wait minutes while he works on resolving the problemI waited and waited while the "supervisor" would check in every few minutes to let me know "he was still working on a solution" He finally got back on the line and gave me the same lines as all the customer service reps and I asked why I was on hold for so long just to be told the same informationThe supervisor was so rude and didnt know how to answer my question so he just hung up on my face AFTER BEING ON THE PHONE FOR MINUTES!! What kind of customer service is that especially from a "supervisor"BUYERS BEWARE THIS COMPANY OUTSOURCES ALL OF ITS CUSTOMER
My sister booked a round trip flight to South Korea with this company, initially she realizedoesn't she made a mistake with the booking and called the very next day to cancel the flightThe representative that she spoke to assured her that the flight was cancelled and that she would receive a refund for the amount of the ticket within 7-business daysFrom there she proceeded to book a one way ticket to South Korea thinking that she would be able to use her refund to fly homeLong story short she was never refunded her money and has been told that she can either take the refund, which now we'll have to wait 6-WEEKS to arrive or she can take a cheaper flight back home and relieve no moneySo essentially *** effectively stole my sisters money and practically threatened to leave her stranded in a foreign countryAn added note she has dealt with these people the entire time she has been in South Korea and up until today have been telling her that her refund will arrive soon or that she will receive an email from *** *** regarding her flight homeBoth of which never happened
I am complaining on behalf of my brother whom I had purchased a ticket for back in October I purchased it from Just FlyHe made the trip for a medical emergencyHe ended up not being able to return on the planned date because of a transplant that needed to happenHence, the date had to be movedI contacted Just Fly to see what could be doneThey asked for a medical note, which was provided to them*** ended up going on strike and reissued the ticketFortunately, it allowed me a chance to extend the ticket for him till January of this YearFollowing the transplant, extensive care was now needed beyond what was initially expected which warranted another date changeJust Fly gave me the run around that they could not do anything for me*** said Just Fly folks were the only people that could touch the fare of the ticketI made several calls (between Jan and 13th) back and forth, asked for supervisors, was put on 30-40min holds, told they couldn't reach
In December I booked a flight with JustFly.com over the New Years Eve holiday weekendAt this time, the flight to and from my destination, Baltimore, MD, was cancelled due to inclement weatherWhen I booked this flight, I paid a premium (higher rate) due to the time of year that I was flyingAt that time, I was advised that my return flight could be refunded to me and the flight to Baltimore could only be issued in the form of an airline creditI accepted this offer, as they offered me no other optionIt should also be noted that at this time the name that appeared on my Driver's License was "*** *** ***," which is my maiden nameIn February, I called to book a flight using my creditI was told at this time that I actually flew to Baltimore, MD (I did not, the flight was cancelled) and I spent hours on the phone with JustFly.com and the actual airline (*** *** ***) to remedy the issueThey reluctantly re-booked a flight for me from Pittsburgh, PA to B
If you you need to cancel a flight, it's next to impossible to recover your moneyThey give a credit which can be applied to a future purchase, but it should be same destination and origin, and up to one year since the cancellation150$ cancellation fee does not help anythingAnd the "best" thing is that the credit cannot be applied on their website, you have to spend literally hours with agents on their phone, and they will tell you that there are no flights availableNow I deal directly with my airline after almost a loss to these scam artists