This is both an advertising and a return issueLast night I purchased a "round trip" flight from Dallas, Texas to Zurich Switzerland for passengers that cost just under $1,I forwarded the information to my travel partner who noticed that the tickets were not in fact round trip and that the returning flight was to Newark, NJI called the company to see what could be done to get us home rather than stuck in NJ because I'd been advertised a "round trip" but had no way home with the tickets they'd sold meThey simply offered a refund (because I'd also gotten cancellation and travel insurance) however they would not refund me the full amount and kept the amount for insurance even though the issue was with their advertisingThey then told me that it could take up to two weeks for me to get my money back, however one manager advised me that he could give me an authorization code to expedite the refund but transferred me to sales before he gave me anything elseI am currently still
I booked a Phone Fare Special roundtrip ticket this morning on JustFly***It took minutes for me to give the agent all the correct information and have him repeat itWhen I got my itinerary I noticed that my last name was spelled incorrectly so I immediately calledThe agent I reached told me it would be a $charge for them to correct the spelling of my last nameAs you can imagine I told her this was unacceptable as they had managed to spell the name right when submitting my credit card charges which had already gone throughShe then put me on hold for about one hour while she contacted British Airways about fixing thisWhen she finally came back on line she told me that BA would fix the name spelling but since the date of the flight is so far out, they would not get to it for some timeShe could not tell me when, or if, this would be done timely and she could not tell me that JustFly would incur any charges for THEIR mistakeShe then told me that I could just cancel my
I purchased tickets (family) on 10/27/(one way from Seattle to Norfolk)Due to work constraints and family illness during the holidays, I had to change my flight arrangements to spend less time in Norfolk, VAI called to speak with an agent on the best option for changing my flightThe agent mentioned that if I exchanged my tickets for another flight, that I would have to pay a "change fee." The agent mentioned that the best thing to do would be to cancel the flights in exchange for a credit that could be used at a later dateIn order to assure the credit for future use, I was charged $a ticket for a total of $on November 3, It wasn't until months later that I tried to use my credit of $1,that I was told that I could only use the tickets for travel one way for the original destination, which seemed extremely odd to meWhen I called back at another time, I was then told that I could travel anywhere domestically, but there would be a $change fee, that I c
My experience with this company was completely awful from start until finishFirst their site says you can make any changes for free within hours I tried to make a change within minutes and was told I could not and if I did I would have to pay a fee of one hundred plus dollars when I mentioned what their policy says online the manager told me it was Nothing he could doThe day before my flight my flight time changed (which I’m aware happens sometimes) when I called just fly to explain to them I was flying with my younger brother & we could not be separated they told me “well we sent you an email it’s your responsibility to to call us if you’re not happy with the change” no customers service just rude and nasty I spoke with an individual by the name of *** when I asked to speak with her manager she told me “they’re just going to tell you the same thing” she then told me it’ll be a moment before I speak with a manager following by putting me on hold for about three minutesShe then got back on the line and said no supervisor would be available for as they were all “busy on other important calls” I told her I didn’t mind waitingShe placed me on hold for one minute and then hung up the phoneNo one from the company called me back about my complaintI warn all don’t use their site Lucky for me I was able to contact the airline and explain to them what happened and a nice gentleman fixed my flight for meThe deals were much better going through the airline also when I found out after making a purchaseLesson learned This experience is from November
My in laws *** ** *** *** ** ***) purchased flights from Chicago to Australia through JustFly (booking ***) on Qantas Airlines (booking #***)since purchasing they have both been diagnosed with cancer and under gone surgery(double mastectomy) and are unable to travelI scanned to them a letter from Doctors and requested a full refundThey informed me they must charge a $500./ ticket cancellation fee ($1,000.) out of an elderly couples fundsI contacted Qantas and they cannot do anything since the ticket is through a agency, but stated had they been purchased directly through Qantas they would fully refund based on the situationI called Just Fly back and explained this to them but they still want to charge $1,The greed and arrogance of the agent and supervisor was appalling
My daughter was left stranded in Barcelona and I was forced to purchase a return flight home for her and her travel companionShe and her companion booked and had an itinerary confirmed for ROUND trip tickets from Boston to Barcelona booked in June 2017, seats assigned, payment receivedShe flew (British Airways/Aer Lingus) to Barcelona on the reservation on November 18th and was unable to check in to her return flightI called British Airways and JustFlyShe was stranded at the airport; penniliess on November 25thAfter four days on the phone, British Airways claims that they emailed a schedule change in July to JustFly and sought confirmation within hoursJustFly claims they never received the email of the schedule change and thus did not notify either my daughter or her travel companion(Return Flight reservation cancelled in July according to BA for lack of response from JustFly)Neither will take responsibilityShe flew to a foreign country and had (unknowingly no retu
On December 17/2016, at approximately 4:28pm, I booked two airline tickets, with JustFly*** for my husband and his father, who have the same nameWhen I booked the flight, I indicated the names and correct birth dates for each personThe tickets were listed as being $each plus taxI paid for the tickets with a Visa credit cardWhen I received the confirmation, I saw that Just Fly had booked two tickets for both persons using the same date of birthI immediately called Just Fly at their 1-800-717-5015, to correct this error on their partThe individual I spoke with identified himself as *** with an ***He first said that he would cancel the reservation but then said that he couldn't and that he would correct the birth datesMy husband and I asked to speak with a Supervisor to ensure that the corrections would be made accurately because ***" kept insisting that he could not book two tickets for the same name even if he corrected the birth dates***" refused t
I booked my ticket through JustFly*** after finding them on the Skyscanner travel appI input my information correctly on their site and confirmed on a final confirmation pageThey have fields for First, Middle and Last nameI was notified that an agent would make the reservation within 24hrsWell more than 24hrs later I receive a confirmation, everything seems correctWhen I received a notice to chefor my flight it became clear they had passed my middle name along as my last name, so my ticket was issued in my first and middle nameI called the airline to try and correct and they indicated JustFly would need to make the correction, and that they would place a note on my reservation telling them how to make the correctionI called JustFly and got an agent who quickly (without looking at the note from the airline) told me that "Changing names" was not allowed on my ticket, that my ticket was non-refundable, and that I needed to purchase a new ticketI asked to speak to hi
I requested a flight through Justfly that provided free carryon serviceI later found that the trip that was booked (Bistonnto San Diego) Was with an airline that charged for carluggage, even the standard sizeI had to pay an additional $to take my carry on luggage there and backI would like this money refunded as I let the agent know I needed a flight where I would have One free carry-onHad I known I’d have to pay extra for the carry-on, I would not have Chosen that airline
I booked a flight from Reno NV to Buffalo NY on June thru *** A day later my wife who is the one going to New York notice the flight back was really Longso my wife called to get it shortenedThey told me there was nothing they really could do maybe I can call Jet Blue and see what they can doI said O.KThose were my final words to *** Well Later that day my wife's best friend calls me and says my flights were cancelled and they took dollars out of my Bank AccountNone of this I, Authorize them to do....So I called them on June to rectify the problem or misunderstanding and told them that they cancelled my flight and took money out of my Account without my permissionAll they kept doing is reading a cue card it sounded like and offered no help...what they did is illegal you can not do that This company has put me under alot of stress because I still need to get my wife to New York and it gonna cost me more money I really do
I purchased travel tickets from Indianapolis, IN to San Jose Los Cabos on Friday, July 29, 2016, and this company did NOT provide the tickets that I chose onlineThis company provided airline tickets thru a completely difference airlinesI chose a flight leaving Indianapolis, IN at approximately 6:in the morning and flying thru Chicago, IL and arriving in San Juan Los Cabos at 12:50pm all on August 5, My return flight was on August 10, 2016, the flight I selected again was with United Airlines and I was given a different route with American AirlinesI could have lived with the return flightsHowever, the departing flights were for individuals and the alternate route provided by this company would have required all of us to spend the night in TX, which would have cost us hotel rooms and other expenses for the night and it would have cut into our vacation in Los Cabos for complete dayThis company wanted to argue me on every possibility for making changes to my flig
I have booked a flight with JustFly for about $There website was very misleading when it comes to cancel the flightIt was shown to me that my total flight cost was $539, cancellation fee is $300, and then an amount of around $in parenthesis, so I assumed that that will be my travel creditBut no, they charged me another $and gave me $travel credit that I can use for later for only the same flight destinations that I have booked beforeWhat's more rip off is that when you search for booking another flight with your travel credit on their website, the prices are at least $200/person more than the prices on different website or the airline websiteI have called them to undo my cancellation after I saw that I was charged $and was not deducted from my travel credit, which happened only 15mins ago, and they can't undo itThey also can't give me $travel credit, they have to charge an additional $to get me $travel creditI asked why and they cannot answe
Just cancelled a flight reservation to Managua NIcaragua due to the political unrest, people killed and US Embassy travel alertsI called TACA and was told cancellation is ok but with a $cancellation feeOk with me but I thought better to cancel with Justfly because that's where I made the original reservationFilled out the online cancellation request and Justfly showed the $cancel feeall good so farI hit the button - done but when I printed the cancellation fee was $I called Just fly as was told the additional $was a Justfly cancel fee in addition to the TACA airlines feesWhew--Pretty hefty when it was done all onlineThis is one company I will not be doing business with againI thought they were more honest
Business failed to adequately address customer's request for assistance in making changes to airline tickets during crisis experienced by customer resulting from health emergency
I purchased an flight ticket on*** at 16:10pm on 05/18/2016, about and half hours later, I found a lower price on their website so I decided to call in and ask for a price difference refundHowever, after almost hours of talking to different representatives, they decided that they can't refund the price difference although they have a best price guarantee on their websiteSo I decided to cancel the flight and rebook itThen they want to charge me $fee for cancellation because they have a 4-hour window! The time I called in was within the hours window, but after one and half hour of talking to them, that window has passed! They try to slow down the process so I couldn't get the chance to ask for a refund in the first place! I tried to explain it to them but they don't care at all! Their ways of conducting business is seriously questionable!! Be ware!
We have booked a flight to Asia with JustFly for a days trip during the christmas holidaysFlight leaving Montreal on dec 27th, going to Hanoi, and returning from Bangkok to Montreal on January 17thOn December 24th, we were advised by the airline company (Japan Airlines) that part of our return flight had been cancelled by their partner (American Airlines flight 7448) and that our travel agent; in this case JustFly.com, needed to book a new flight in order for us to return to MontrealThey called it a protection flightOn december 24th, JustFly told us that they could book us a return flight for the 15th of January, which we agreed forWe were supposed to receive our confirmation of the tickets for the return within to hoursFrom then, tickets were never issued and we spent a total of hours on the phone between december 24th and january 20th with JustFly in order to resolve the issueOur return flight was then postponed to the 17th because we never received the tick
In September my wife booked a flight on United Airlines to Sydney, Australia through justfly*** for a week cruiseWe were to leave from BWI airport on 11/28/On 11/14/2017, I developed a blood clot in my right leg and went to the ER at Winchester Medical Center in Winchester, VAwhere I was admittedAfter testing, they also discovered I had a Bilateral Pulmonary Embolism which is a clot in both my lungs and also discovered I had colon cancerI had surgery on 11/20/to remove a section of my colon.While a patient in the hospital, I was told by numerous medical professionals that if I boarded the plane I most likely would have die during the flightMy wife began cancelling our trip on 11/17/and was told there would be a $cancellation fee for our flightI think under these medical circumstances these fees are exorbitant and should be waived.,
The tavel agency, JustFly*** switched our roundtrip itenerary from Newark, NJ to Tampa, and back from Newark to Tampa, and back from Tampa to now JFK (and if you don't know the distances, well you have to travel through NYC to get from JFK to Newark, and at the earliest would be an hour and a half of driving)My wife and I called the airline, and JustFly***Both Delta, and JustFly*** told us two different things accusing eachother of wrong doing by usDelta said it was the third parties fault for the change, but they could change the reservation for 15X the priceWhich was $for two people, to $per personYeahnoJustfly*** said that Delta made the switch, and the only way to switch was with No Refund, cancel the original flight with a "service fee," and then fly with Unite Airlines for $190/per personQuality customer service is not that hardBoth Delta and JustFly*** could not provide considerate service for an issue sprung by both***
on july-6-I purchase tickets $ to fly on dec-22-2017, due to U.S.A passport issue I have to cancel my reservation, the agent at that point charge me $per passenger a total of $375, at that time she told me I have one year to use it, I call on april-19-to make a new reservation for the end of the year, since they told me I have to used it the same way I did the first one, well she told me I have until July-6-to used the tickets , I got little bit upset because they told me I have a year to use it, I told them that I have to call back because I have to discuss with my wife the issue, since me and my wife agree to fly out on june return on Aug 2018, now they say that there's nothing they can do because the airline policythis is not right, I told them that their customer services need to have a better training, and communication and not playing with customer money is not easy to loose almost $USD
Justfly.*** is a scam!!!! Extremely terrible experience with justfl*** for purchasing flight ticketI originally tried to find a flight through *** and in the list justfl*** showed the lowest priceAfter booking the ticket, 2-weeks later I got an email from justfl*** said that the reservation has something wrong and need to call them back but they didn't mention what's wrong in the emailThen I called back with long time holding, and suddenly a representative with severe accent told me that my first flight was cancelled by the Air China and justfl*** had helped me change the flight to another day and sent me an emailBut as they just changed the first flight that cannot connect to the original second flight in the "combo"So they not only changed the first flight without discussion with me but also ignored this obvious mistakeI would say either they were *** or liersThen I pointed out this mistake and asked them to find a totally new flight combo of another dateThey found one but told me that they needed to contact Air China to discuss the issue and needed hoursI said that's too long and told them I wanted full refund so I can book from other companiesThen they said they still need to contact Air China to get wavier code in order to process refund and need hours to get me backSo that's it! Then after even days they never call me back or send any emails about this refundAfter that I called them twice with the same issue, but different representatives answered my phone and seemed that they only knew my flight had issues but didn't know it's moving on to the refund processThey just wasted the time again and again and let me wait day after dayAfter I saw other complaints online, I realized that this is entirely a big lie and contact my credit card company to start investigation and retrieve my credit backDon't believe their *** that refund needs 6-weeksI guess that's the time they need to transfer your money out that the credit card company cannot reach them anymore! If the same thing happened to you and you failed to get your money back, I suggested that you call the police to help you out! Because that's what I am going to do if my credit card company failed to help me get money back! Oh, and *** and Air China, I don't know yet what you two have been involved with Justfl*** but I won't trust both of you two anymore either!
This is both an advertising and a return issueLast night I purchased a "round trip" flight from Dallas, Texas to Zurich Switzerland for passengers that cost just under $1,I forwarded the information to my travel partner who noticed that the tickets were not in fact round trip and that the returning flight was to Newark, NJI called the company to see what could be done to get us home rather than stuck in NJ because I'd been advertised a "round trip" but had no way home with the tickets they'd sold meThey simply offered a refund (because I'd also gotten cancellation and travel insurance) however they would not refund me the full amount and kept the amount for insurance even though the issue was with their advertisingThey then told me that it could take up to two weeks for me to get my money back, however one manager advised me that he could give me an authorization code to expedite the refund but transferred me to sales before he gave me anything elseI am currently still
I booked a Phone Fare Special roundtrip ticket this morning on JustFly***It took minutes for me to give the agent all the correct information and have him repeat itWhen I got my itinerary I noticed that my last name was spelled incorrectly so I immediately calledThe agent I reached told me it would be a $charge for them to correct the spelling of my last nameAs you can imagine I told her this was unacceptable as they had managed to spell the name right when submitting my credit card charges which had already gone throughShe then put me on hold for about one hour while she contacted British Airways about fixing thisWhen she finally came back on line she told me that BA would fix the name spelling but since the date of the flight is so far out, they would not get to it for some timeShe could not tell me when, or if, this would be done timely and she could not tell me that JustFly would incur any charges for THEIR mistakeShe then told me that I could just cancel my
I purchased tickets (family) on 10/27/(one way from Seattle to Norfolk)Due to work constraints and family illness during the holidays, I had to change my flight arrangements to spend less time in Norfolk, VAI called to speak with an agent on the best option for changing my flightThe agent mentioned that if I exchanged my tickets for another flight, that I would have to pay a "change fee." The agent mentioned that the best thing to do would be to cancel the flights in exchange for a credit that could be used at a later dateIn order to assure the credit for future use, I was charged $a ticket for a total of $on November 3, It wasn't until months later that I tried to use my credit of $1,that I was told that I could only use the tickets for travel one way for the original destination, which seemed extremely odd to meWhen I called back at another time, I was then told that I could travel anywhere domestically, but there would be a $change fee, that I c
My experience with this company was completely awful from start until finishFirst their site says you can make any changes for free within hours I tried to make a change within minutes and was told I could not and if I did I would have to pay a fee of one hundred plus dollars when I mentioned what their policy says online the manager told me it was Nothing he could doThe day before my flight my flight time changed (which I’m aware happens sometimes) when I called just fly to explain to them I was flying with my younger brother & we could not be separated they told me “well we sent you an email it’s your responsibility to to call us if you’re not happy with the change” no customers service just rude and nasty I spoke with an individual by the name of *** when I asked to speak with her manager she told me “they’re just going to tell you the same thing” she then told me it’ll be a moment before I speak with a manager following by putting me on hold for about three minutesShe then got back on the line and said no supervisor would be available for as they were all “busy on other important calls” I told her I didn’t mind waitingShe placed me on hold for one minute and then hung up the phoneNo one from the company called me back about my complaintI warn all don’t use their site Lucky for me I was able to contact the airline and explain to them what happened and a nice gentleman fixed my flight for meThe deals were much better going through the airline also when I found out after making a purchaseLesson learned This experience is from November
My in laws *** ** *** *** ** ***) purchased flights from Chicago to Australia through JustFly (booking ***) on Qantas Airlines (booking #***)since purchasing they have both been diagnosed with cancer and under gone surgery(double mastectomy) and are unable to travelI scanned to them a letter from Doctors and requested a full refundThey informed me they must charge a $500./ ticket cancellation fee ($1,000.) out of an elderly couples fundsI contacted Qantas and they cannot do anything since the ticket is through a agency, but stated had they been purchased directly through Qantas they would fully refund based on the situationI called Just Fly back and explained this to them but they still want to charge $1,The greed and arrogance of the agent and supervisor was appalling
My daughter was left stranded in Barcelona and I was forced to purchase a return flight home for her and her travel companionShe and her companion booked and had an itinerary confirmed for ROUND trip tickets from Boston to Barcelona booked in June 2017, seats assigned, payment receivedShe flew (British Airways/Aer Lingus) to Barcelona on the reservation on November 18th and was unable to check in to her return flightI called British Airways and JustFlyShe was stranded at the airport; penniliess on November 25thAfter four days on the phone, British Airways claims that they emailed a schedule change in July to JustFly and sought confirmation within hoursJustFly claims they never received the email of the schedule change and thus did not notify either my daughter or her travel companion(Return Flight reservation cancelled in July according to BA for lack of response from JustFly)Neither will take responsibilityShe flew to a foreign country and had (unknowingly no retu
On December 17/2016, at approximately 4:28pm, I booked two airline tickets, with JustFly*** for my husband and his father, who have the same nameWhen I booked the flight, I indicated the names and correct birth dates for each personThe tickets were listed as being $each plus taxI paid for the tickets with a Visa credit cardWhen I received the confirmation, I saw that Just Fly had booked two tickets for both persons using the same date of birthI immediately called Just Fly at their 1-800-717-5015, to correct this error on their partThe individual I spoke with identified himself as *** with an ***He first said that he would cancel the reservation but then said that he couldn't and that he would correct the birth datesMy husband and I asked to speak with a Supervisor to ensure that the corrections would be made accurately because ***" kept insisting that he could not book two tickets for the same name even if he corrected the birth dates***" refused t
I booked my ticket through JustFly*** after finding them on the Skyscanner travel appI input my information correctly on their site and confirmed on a final confirmation pageThey have fields for First, Middle and Last nameI was notified that an agent would make the reservation within 24hrsWell more than 24hrs later I receive a confirmation, everything seems correctWhen I received a notice to chefor my flight it became clear they had passed my middle name along as my last name, so my ticket was issued in my first and middle nameI called the airline to try and correct and they indicated JustFly would need to make the correction, and that they would place a note on my reservation telling them how to make the correctionI called JustFly and got an agent who quickly (without looking at the note from the airline) told me that "Changing names" was not allowed on my ticket, that my ticket was non-refundable, and that I needed to purchase a new ticketI asked to speak to hi
I requested a flight through Justfly that provided free carryon serviceI later found that the trip that was booked (Bistonnto San Diego) Was with an airline that charged for carluggage, even the standard sizeI had to pay an additional $to take my carry on luggage there and backI would like this money refunded as I let the agent know I needed a flight where I would have One free carry-onHad I known I’d have to pay extra for the carry-on, I would not have Chosen that airline
I booked a flight from Reno NV to Buffalo NY on June thru *** A day later my wife who is the one going to New York notice the flight back was really Longso my wife called to get it shortenedThey told me there was nothing they really could do maybe I can call Jet Blue and see what they can doI said O.KThose were my final words to *** Well Later that day my wife's best friend calls me and says my flights were cancelled and they took dollars out of my Bank AccountNone of this I, Authorize them to do....So I called them on June to rectify the problem or misunderstanding and told them that they cancelled my flight and took money out of my Account without my permissionAll they kept doing is reading a cue card it sounded like and offered no help...what they did is illegal you can not do that This company has put me under alot of stress because I still need to get my wife to New York and it gonna cost me more money I really do
I purchased travel tickets from Indianapolis, IN to San Jose Los Cabos on Friday, July 29, 2016, and this company did NOT provide the tickets that I chose onlineThis company provided airline tickets thru a completely difference airlinesI chose a flight leaving Indianapolis, IN at approximately 6:in the morning and flying thru Chicago, IL and arriving in San Juan Los Cabos at 12:50pm all on August 5, My return flight was on August 10, 2016, the flight I selected again was with United Airlines and I was given a different route with American AirlinesI could have lived with the return flightsHowever, the departing flights were for individuals and the alternate route provided by this company would have required all of us to spend the night in TX, which would have cost us hotel rooms and other expenses for the night and it would have cut into our vacation in Los Cabos for complete dayThis company wanted to argue me on every possibility for making changes to my flig
I have booked a flight with JustFly for about $There website was very misleading when it comes to cancel the flightIt was shown to me that my total flight cost was $539, cancellation fee is $300, and then an amount of around $in parenthesis, so I assumed that that will be my travel creditBut no, they charged me another $and gave me $travel credit that I can use for later for only the same flight destinations that I have booked beforeWhat's more rip off is that when you search for booking another flight with your travel credit on their website, the prices are at least $200/person more than the prices on different website or the airline websiteI have called them to undo my cancellation after I saw that I was charged $and was not deducted from my travel credit, which happened only 15mins ago, and they can't undo itThey also can't give me $travel credit, they have to charge an additional $to get me $travel creditI asked why and they cannot answe
Just cancelled a flight reservation to Managua NIcaragua due to the political unrest, people killed and US Embassy travel alertsI called TACA and was told cancellation is ok but with a $cancellation feeOk with me but I thought better to cancel with Justfly because that's where I made the original reservationFilled out the online cancellation request and Justfly showed the $cancel feeall good so farI hit the button - done but when I printed the cancellation fee was $I called Just fly as was told the additional $was a Justfly cancel fee in addition to the TACA airlines feesWhew--Pretty hefty when it was done all onlineThis is one company I will not be doing business with againI thought they were more honest
Business failed to adequately address customer's request for assistance in making changes to airline tickets during crisis experienced by customer resulting from health emergency
I purchased an flight ticket on*** at 16:10pm on 05/18/2016, about and half hours later, I found a lower price on their website so I decided to call in and ask for a price difference refundHowever, after almost hours of talking to different representatives, they decided that they can't refund the price difference although they have a best price guarantee on their websiteSo I decided to cancel the flight and rebook itThen they want to charge me $fee for cancellation because they have a 4-hour window! The time I called in was within the hours window, but after one and half hour of talking to them, that window has passed! They try to slow down the process so I couldn't get the chance to ask for a refund in the first place! I tried to explain it to them but they don't care at all! Their ways of conducting business is seriously questionable!! Be ware!
We have booked a flight to Asia with JustFly for a days trip during the christmas holidaysFlight leaving Montreal on dec 27th, going to Hanoi, and returning from Bangkok to Montreal on January 17thOn December 24th, we were advised by the airline company (Japan Airlines) that part of our return flight had been cancelled by their partner (American Airlines flight 7448) and that our travel agent; in this case JustFly.com, needed to book a new flight in order for us to return to MontrealThey called it a protection flightOn december 24th, JustFly told us that they could book us a return flight for the 15th of January, which we agreed forWe were supposed to receive our confirmation of the tickets for the return within to hoursFrom then, tickets were never issued and we spent a total of hours on the phone between december 24th and january 20th with JustFly in order to resolve the issueOur return flight was then postponed to the 17th because we never received the tick
In September my wife booked a flight on United Airlines to Sydney, Australia through justfly*** for a week cruiseWe were to leave from BWI airport on 11/28/On 11/14/2017, I developed a blood clot in my right leg and went to the ER at Winchester Medical Center in Winchester, VAwhere I was admittedAfter testing, they also discovered I had a Bilateral Pulmonary Embolism which is a clot in both my lungs and also discovered I had colon cancerI had surgery on 11/20/to remove a section of my colon.While a patient in the hospital, I was told by numerous medical professionals that if I boarded the plane I most likely would have die during the flightMy wife began cancelling our trip on 11/17/and was told there would be a $cancellation fee for our flightI think under these medical circumstances these fees are exorbitant and should be waived.,
The tavel agency, JustFly*** switched our roundtrip itenerary from Newark, NJ to Tampa, and back from Newark to Tampa, and back from Tampa to now JFK (and if you don't know the distances, well you have to travel through NYC to get from JFK to Newark, and at the earliest would be an hour and a half of driving)My wife and I called the airline, and JustFly***Both Delta, and JustFly*** told us two different things accusing eachother of wrong doing by usDelta said it was the third parties fault for the change, but they could change the reservation for 15X the priceWhich was $for two people, to $per personYeahnoJustfly*** said that Delta made the switch, and the only way to switch was with No Refund, cancel the original flight with a "service fee," and then fly with Unite Airlines for $190/per personQuality customer service is not that hardBoth Delta and JustFly*** could not provide considerate service for an issue sprung by both***
on july-6-I purchase tickets $ to fly on dec-22-2017, due to U.S.A passport issue I have to cancel my reservation, the agent at that point charge me $per passenger a total of $375, at that time she told me I have one year to use it, I call on april-19-to make a new reservation for the end of the year, since they told me I have to used it the same way I did the first one, well she told me I have until July-6-to used the tickets , I got little bit upset because they told me I have a year to use it, I told them that I have to call back because I have to discuss with my wife the issue, since me and my wife agree to fly out on june return on Aug 2018, now they say that there's nothing they can do because the airline policythis is not right, I told them that their customer services need to have a better training, and communication and not playing with customer money is not easy to loose almost $USD
Justfly.*** is a scam!!!! Extremely terrible experience with justfl*** for purchasing flight ticketI originally tried to find a flight through *** and in the list justfl*** showed the lowest priceAfter booking the ticket, 2-weeks later I got an email from justfl*** said that the reservation has something wrong and need to call them back but they didn't mention what's wrong in the emailThen I called back with long time holding, and suddenly a representative with severe accent told me that my first flight was cancelled by the Air China and justfl*** had helped me change the flight to another day and sent me an emailBut as they just changed the first flight that cannot connect to the original second flight in the "combo"So they not only changed the first flight without discussion with me but also ignored this obvious mistakeI would say either they were *** or liersThen I pointed out this mistake and asked them to find a totally new flight combo of another dateThey found one but told me that they needed to contact Air China to discuss the issue and needed hoursI said that's too long and told them I wanted full refund so I can book from other companiesThen they said they still need to contact Air China to get wavier code in order to process refund and need hours to get me backSo that's it! Then after even days they never call me back or send any emails about this refundAfter that I called them twice with the same issue, but different representatives answered my phone and seemed that they only knew my flight had issues but didn't know it's moving on to the refund processThey just wasted the time again and again and let me wait day after dayAfter I saw other complaints online, I realized that this is entirely a big lie and contact my credit card company to start investigation and retrieve my credit backDon't believe their *** that refund needs 6-weeksI guess that's the time they need to transfer your money out that the credit card company cannot reach them anymore! If the same thing happened to you and you failed to get your money back, I suggested that you call the police to help you out! Because that's what I am going to do if my credit card company failed to help me get money back! Oh, and *** and Air China, I don't know yet what you two have been involved with Justfl*** but I won't trust both of you two anymore either!