I booked and had to cancel a flight that I made in March of 2018, due to illnessI bought Protection Insurance and now I am ready to re-scheduleJustfly said I had to have the reservation made by May 20th I thought, but it says No, I had to fly out and back by May 20th, which is literally impossibleNow I cannot use my credit of $and I am now out that money, which I really could not affordI am just trying to see if you could do something for me and maybe get a least a one way credit or anything at allThank you
I had to cancel flights for me and my husband on 4/9/Our travel was scheduled for 4/11/and on 4/9/my husband's dad passed awayJustfly.com charged me $in cancellation feesTheir cancellation policy clearly states that if there is a death of an immediately family member, no fees will be chargedI forwarded death certificate, birth certificate, marriage certificate, etcto them to prove my caseThey refused on several phone calls to refund the fee and have ignored my many emails addressing this situationI later rescheduled the flights and took the tripOur flight numbers were *** *** ***
I have tried for over hours to purchase a ticket on their website for a flight this December, and everytime I find a really good deal (around $round trip) and get through the payment page, it’s never availableAt first, I thought it might be because I was taking too long to purchase, but after NUMEROUS attempts I got to the point where I had my computer auto fill out the whole page in under seconds and STILL couldn’t get the deal they were advertisingThe notification would come up saying it’s no longer avail and the new ticket price was almost double of what they offered everytimeThe ticket would later appear in the search engine again a while later saying that “two tickets left” were still availableI changed my IP address and deleted cookies to ensure that this was them sending me this information and not my computer storing itI tried calling to resolve the issue, but they kept reading from a script saying that they have no control of pricing and that it just change
I booked tickets via JustFl*** for a flight on Spirit AirlinesFirst of all, it was not clear to me that I was booking flights via JustFly and not directly through the airlineHad I known this, I would have booked directly through the airline instead, since JustFly charges a fee for bookingSecondly, our flight reservation on Spirit did not have our infant daughter listed, even though her name and information showed up on the reservation through JustFlyWe figured it was because she was flying as a lap child (for free) and did not need a boarding pass since we didn't have a ticket for her; however after we waited through the security line we were told that she needed to have a boarding pass regardless so we had to go back to the Spirit counter and have them reissue our boarding passes to include our daughterAccording to Spirit records, our daughter was no where to be found on the reservation, so somehow JustFly did not do an accurate job of passing on the booking informationBecause of this, we almost missed our flightI am not happy with the service of JustFly and will not book with them again
I booked a flight today and when it was done I check my bank accountThere were charges for spirit airlines twice, one from frontier airlines then another from just flyI call just fly they tell to take a snap shot of my account that shows the debts from my accountMind you, I was only supposed be charged $The amount they took was $The over drew my account and I am not sure what I am going to do Monday when my auto bills come outJust fly tells me to call the back so they can verify my email I sent them with the picture of the debts from my accountI call them back they tell me I have to call the airlines to cancel the flights be for they can cancel on their endI bought the insurance with this flight so no problem I call both air lines to cancel, going to take 5-days be for the money is back in my accountOk whatever, I called just fly again they verified that I did cancel the flight, and would refund the $back to me for a few off $that's $p
In January I booked flights thru Justfly on Jetblue from Newark, NJ to Mexico City for my son and myself for March and April Not too long after that I experienced heart problems and after days of testing in the hospital I found out that I need to have an aortic valve replacement, which will take place on February After speaking with Justfly, I managed to get the flights postponed for up to one year from the purchase dateHowever, Justfly charged our debit account for $($per ticket) without notifying me of said chargeI've tried to have them rescind the charge during calls, to no availTheir strategy of very long wait times and needing to again and again hear my story is wearing me down, as is most likely what they're trying to doThey will also not let me hear the recording where they claimed to have informed me of the charge, which they did not
I get a email from justfly.com saying that round trip tickets from New York to Orlando are 223” WITH TAXES AND FEED INCLUDED” in the total price I go to Purchases the tickets When I get to check out to put my card information it’s telling me that it’s I’m like ok maybe I made a mistake I went back looked I didn’t make a mistake I go to check out again same thing I decided to call just fly to see if they can help me with this problem I call just fly tell them My situation she told me those plane tickets are no longer available I tell him Miss How are they no longer available if I’m looking at them right now I refreshed my search page on my phone And the tickets are still there and there are multiple tickets still left she’s telling me all the tickets are gone there are no more there’s nothing she could do about them so I ask to manager the manager is going back-and-forth for me who my saying there is nothing he can do He has no power over that if she says the tickets are
We had an absolutely horrible experience with this company and highly recommend everyone stay away from themThe prices are good, but if anything goes wrong, they will not assist you in the leastMy family was traveling to Australia and booked tickets months in advanceJustfly sent us a confirmation itinerary just days before our departureWhen we arrived at the airport to leave for our family vacation, we were informed that the flight justfly had booked for us did not existWe were stuck and would miss our flights to AustraliaJustfly would not help us while we were stuck at the airportThey said it was the airline’s problemThen they blamed us
A month later I called the customer service agent to ask for them to refund us in some way, they admitted to making a mistake by not contacting us of any changesThey then said they wouldn’t help us or refund us anythingThey ended up hanging up on me after around hour of holding and being transferredIt was a truly awful experience and demonstrated that this company has no regard for its customers
I booked from justfly*** and did receive an email stating my tickets were being processed only to receive a second email that my card/debit was not going through and bank had put a hold on itI tried to give them a different card to avoid tickets from being cancelled as the price had already risenThe representative would not allow me to do that for whatever reasonI called on different occasions with the same answer that the tickets were being processeddays later I get an email stating my transaction was cancelledI called back the representative was of no help when I asked to speak to the supervisor she denied me the opportunity stating the supervisor was very busy and would be a long holdI told her I would waitminutes went by the supervisor came on the lineHe said there was nothing he could do, he couldnt honor the price or make adjustmentsOn my bank end it showed that funds were taken he daid those charges would drop offIts now days later and im still waiting for the return of my money into my account.Terrible company, terrible customer serviceWish I would have checked them out on the Revdex.com website first!
Booked roundtrip flights to IcelandPrices were consistant with market value, not super duper saversNeeded to change datesAs it was explained to me, was cheaper to cancel and rebook, as I would have a $voucher to be used for same destination, within a yearWould have to pay a $penalty per ticket, but what can you doNow I am trying to rebook and suddenly there are all kinds of restrictions and stipulationsFisrt: must be booked with original carriers, Delta/Iceland AirJustfly tried to limit me to one flight choice on their website which is double the original cost, and considerably more than most available flights listed on their site at the current timeI reached out to Delta*** at Delta, provided me with a reasonably priced roundtrip flightHe directed me back to Justfly with the necessary flight infoin order for them to pull it up and apply my creditSecond: Now Justfly is telling me I can only use that $credit for an outbound flight and must
Warning! Do NOT Use this companyI booked a flight Nov 15, to fly to my son's in ND for Christmas, Dec 22, On Novmy father passed away so I cancelled this flight to fly out to Washington to help my yr old mother with arrangements, etcIt cost me $to cancel the flight & I was told I would have a credit of $for a year which I could ONLY use for the same destination Oct 15th of this year I attempted to reschedule my flight to ND to finally visit my son for Thanksgiving It was not allowedI was told I had to fly before Nov15th, the date I originally BOOKED the flight last year, not a year from the date of the reservationSo now I can't visit on Thanksgiving I have to go earlyALSO, although I found a flight for $563, my charges were an add'l $299!! Why? Because I wasn't allowed the discount price found online since this was a "re-booking" and because the re-booking fee was $instead of $as I'm sure I was originally told it would beAND, to add insult to injury, I could not understand the 1st gentleman because I was transferred overseas somewhere & his accent was very heavyI explained I was a bit hard of hearing and couldn't understand him and asked to be transferred to another rep He would not complyAfter 45+ minutes with him (including hold periods) I hung up and called back hoping I could reach someone I could hear clearlyNo such luckBack overseas & although I could understand her a little better, she still couldn't explain to me why I couldn't book my flight for ThanksgivingI requested a manager & she repeated same answers from whatever script they were reading from This was a Sunday so I decided to try again on Monday hoping the call might stay in the U.S.; but no, Back to India or Pakistan, whicheverI finally gave up and just booked my flight for Nov 7th but now the ticket I originally purchased for $has reached a grand total of $($orig tkt, + $cancellation fee + $rebooking & add'l flight cost)This company is a total scamNot even sure if all this was legal (it shouldn't be)If I could give them a minus rating I most definitely would
This is the most run down booking agency everThey are scammersWill never book with them againCalled to book five ticketsThree one way and one round trip with my and 5year old children.Quoted a price and they took my card, booked three tickets with my kids and raised my tickets by $Talked to a supervisor who said there was nothing he can do even though he knows it was their faultAlso threatened to cancel my kids tickets even though THEY MADE THE MISTAKEAnd hung up the phone on meI know now to steer away from thisThe nerve! And they have the worst rating on Revdex.com
I Want to share my experience w*** travel agent .She type my name wrong,I spelled to her letter by letter and at the end it was a wrong name which cost me more money
I got a email Wednesday August at 7:12am informing me to contact just *** regarding my reservationSo I did and after minutes of being on hold I was informed that my flight Scheduled September through the 25th leaving from *** to Cancun has been canceled by the airline and I will be receiving a full refundThen the guy from just fly gave me The number to areomexico and told me to call them regarding my refundSo I did and then after mins of being on hold that airline saidNo there's nothing wrong with your flight please contact just fly againSo I didAfter another minutes of being on hold with just fly I told them what the airline told me and they told me to hold onAfter another investigation I was then told no it was my return flight that was cancel by another airline ***And they are waiting for the airline to give them answers to why it was canceled and they were working on finding me a return flight , and someone will get back to me withi
I purchased an international flight with justfly*** on November 5th Due to a death in the family I was not able to travel and cancelled the reservation within hrs of the purchaseWhen I called to cancel I was told to send in a death certificate and proof of relationship in order to get a full refundAll of the documentation was sent and on November they told me that all was received and that it would take to weeks to receive a refund on the credit card usedweeks have passed and after being on hold for long periods of time (2hrs total) I was told that I needed to wait about more billing cycles in order to now receive a check on the mail with the refundWhen I asked the supervisor to send me an email stating all of this because I needed to have it in writing she agreed to do it but never ended up doing it and hung up on my face when I asked her for her name again
I booked a flight on Saturday, June 23rd, 2016, with just fly and was very happy to know that I was going to fly vs driving from DFW area to Sacramento CAApproximately hours later, (4:11pm to be exact), I received an email with my reservation number 016-161-821, and it said there was a problem with my form of payment (Visa debit)We called them immediately, and they told us I had hours to correct the issueAround 12am that night (after getting off work) I went back online and reentered my (visa debit) card informationOddly, they had only drafted a portion of the amount due from my bank account(roughly $instead of the full $1300+ amount)Around 2:30am, they sent another email that stated the reservation was on hold againI phoned them first thing Sunday June 24, 2016, only to be told that the fare could not be honored that was originally quotedThey were going to charge me an additional $per ticket (we had tickets booked)I told them no way and please just retu
I write with great disappointment of the recent treatment of Justfly company towards our situationMy husband and I are American citizens who purchased two tickets through this agency to go and visit our family in a different countryTrip was scheduled for late Jun 2017, but on May 2017, we were informed that my father-in-law had passed awayThis prompted us to contact justfly.com and change my husband's reservation to travel immediately and be able to see his father one last time before he was buriedUpon request, we provided the original death certificate, the doctor's confirmation, and the proof of relationshipWe were told by "justfly" to wait for the approval which happened hours laterBut in addition to that they asked us to wait for the airline approval and they said that might take up to hoursWe asked if they could issue a new ticket while waiting, they said that we had to pay $in addition to the price of the new ticket just for applicable fines; and that d
I purchased airline tickets through justfly and upon chei am told by the ticket agent that justfly did me tickets that do not include luggageAt no point did Justfly make clear that this was the case when I purchased the ticketI was charged a total o% + dollars at the airport for the round trip ticket
my girlfriend and I purchased flights in August to fly from Vancouver to NicaraguaWe purchased the same flights but on different bookings within minutes of eachotherAs time passed and not ot our knowledge our flights were changed and we ended up on different flightswe finally discovered the discrepancy a week ago and have been trying to resolve the issue with Justfly and AeromexicoJust fly agreed to refund the funds for the trip, and my girlfriend paid their $cancelationshe then went to rebook onto the same flights as I am on but now they say they will not apply the credit only at an elevated price from what is advertisedHow am I having to constantly pay more money when they changed my flights which we were initially booked on the same flight? Just fly has given us different information every time we callOne representative said yes we can use the credit and then the next says no we cant unless on an elevated price even from what aeromexico is offeringWe asked f
I booked and had to cancel a flight that I made in March of 2018, due to illnessI bought Protection Insurance and now I am ready to re-scheduleJustfly said I had to have the reservation made by May 20th I thought, but it says No, I had to fly out and back by May 20th, which is literally impossibleNow I cannot use my credit of $and I am now out that money, which I really could not affordI am just trying to see if you could do something for me and maybe get a least a one way credit or anything at allThank you
HORRIBLE AND MISLEADING...wants to charge us to fix they're mistake
I had to cancel flights for me and my husband on 4/9/Our travel was scheduled for 4/11/and on 4/9/my husband's dad passed awayJustfly.com charged me $in cancellation feesTheir cancellation policy clearly states that if there is a death of an immediately family member, no fees will be chargedI forwarded death certificate, birth certificate, marriage certificate, etcto them to prove my caseThey refused on several phone calls to refund the fee and have ignored my many emails addressing this situationI later rescheduled the flights and took the tripOur flight numbers were *** *** ***
I have tried for over hours to purchase a ticket on their website for a flight this December, and everytime I find a really good deal (around $round trip) and get through the payment page, it’s never availableAt first, I thought it might be because I was taking too long to purchase, but after NUMEROUS attempts I got to the point where I had my computer auto fill out the whole page in under seconds and STILL couldn’t get the deal they were advertisingThe notification would come up saying it’s no longer avail and the new ticket price was almost double of what they offered everytimeThe ticket would later appear in the search engine again a while later saying that “two tickets left” were still availableI changed my IP address and deleted cookies to ensure that this was them sending me this information and not my computer storing itI tried calling to resolve the issue, but they kept reading from a script saying that they have no control of pricing and that it just change
I booked tickets via JustFl*** for a flight on Spirit AirlinesFirst of all, it was not clear to me that I was booking flights via JustFly and not directly through the airlineHad I known this, I would have booked directly through the airline instead, since JustFly charges a fee for bookingSecondly, our flight reservation on Spirit did not have our infant daughter listed, even though her name and information showed up on the reservation through JustFlyWe figured it was because she was flying as a lap child (for free) and did not need a boarding pass since we didn't have a ticket for her; however after we waited through the security line we were told that she needed to have a boarding pass regardless so we had to go back to the Spirit counter and have them reissue our boarding passes to include our daughterAccording to Spirit records, our daughter was no where to be found on the reservation, so somehow JustFly did not do an accurate job of passing on the booking informationBecause of this, we almost missed our flightI am not happy with the service of JustFly and will not book with them again
I booked a flight today and when it was done I check my bank accountThere were charges for spirit airlines twice, one from frontier airlines then another from just flyI call just fly they tell to take a snap shot of my account that shows the debts from my accountMind you, I was only supposed be charged $The amount they took was $The over drew my account and I am not sure what I am going to do Monday when my auto bills come outJust fly tells me to call the back so they can verify my email I sent them with the picture of the debts from my accountI call them back they tell me I have to call the airlines to cancel the flights be for they can cancel on their endI bought the insurance with this flight so no problem I call both air lines to cancel, going to take 5-days be for the money is back in my accountOk whatever, I called just fly again they verified that I did cancel the flight, and would refund the $back to me for a few off $that's $p
In January I booked flights thru Justfly on Jetblue from Newark, NJ to Mexico City for my son and myself for March and April Not too long after that I experienced heart problems and after days of testing in the hospital I found out that I need to have an aortic valve replacement, which will take place on February After speaking with Justfly, I managed to get the flights postponed for up to one year from the purchase dateHowever, Justfly charged our debit account for $($per ticket) without notifying me of said chargeI've tried to have them rescind the charge during calls, to no availTheir strategy of very long wait times and needing to again and again hear my story is wearing me down, as is most likely what they're trying to doThey will also not let me hear the recording where they claimed to have informed me of the charge, which they did not
I get a email from justfly.com saying that round trip tickets from New York to Orlando are 223” WITH TAXES AND FEED INCLUDED” in the total price I go to Purchases the tickets When I get to check out to put my card information it’s telling me that it’s I’m like ok maybe I made a mistake I went back looked I didn’t make a mistake I go to check out again same thing I decided to call just fly to see if they can help me with this problem I call just fly tell them My situation she told me those plane tickets are no longer available I tell him Miss How are they no longer available if I’m looking at them right now I refreshed my search page on my phone And the tickets are still there and there are multiple tickets still left she’s telling me all the tickets are gone there are no more there’s nothing she could do about them so I ask to manager the manager is going back-and-forth for me who my saying there is nothing he can do He has no power over that if she says the tickets are
We had an absolutely horrible experience with this company and highly recommend everyone stay away from themThe prices are good, but if anything goes wrong, they will not assist you in the leastMy family was traveling to Australia and booked tickets months in advanceJustfly sent us a confirmation itinerary just days before our departureWhen we arrived at the airport to leave for our family vacation, we were informed that the flight justfly had booked for us did not existWe were stuck and would miss our flights to AustraliaJustfly would not help us while we were stuck at the airportThey said it was the airline’s problemThen they blamed us
A month later I called the customer service agent to ask for them to refund us in some way, they admitted to making a mistake by not contacting us of any changesThey then said they wouldn’t help us or refund us anythingThey ended up hanging up on me after around hour of holding and being transferredIt was a truly awful experience and demonstrated that this company has no regard for its customers
I booked from justfly*** and did receive an email stating my tickets were being processed only to receive a second email that my card/debit was not going through and bank had put a hold on itI tried to give them a different card to avoid tickets from being cancelled as the price had already risenThe representative would not allow me to do that for whatever reasonI called on different occasions with the same answer that the tickets were being processeddays later I get an email stating my transaction was cancelledI called back the representative was of no help when I asked to speak to the supervisor she denied me the opportunity stating the supervisor was very busy and would be a long holdI told her I would waitminutes went by the supervisor came on the lineHe said there was nothing he could do, he couldnt honor the price or make adjustmentsOn my bank end it showed that funds were taken he daid those charges would drop offIts now days later and im still waiting for the return of my money into my account.Terrible company, terrible customer serviceWish I would have checked them out on the Revdex.com website first!
Booked roundtrip flights to IcelandPrices were consistant with market value, not super duper saversNeeded to change datesAs it was explained to me, was cheaper to cancel and rebook, as I would have a $voucher to be used for same destination, within a yearWould have to pay a $penalty per ticket, but what can you doNow I am trying to rebook and suddenly there are all kinds of restrictions and stipulationsFisrt: must be booked with original carriers, Delta/Iceland AirJustfly tried to limit me to one flight choice on their website which is double the original cost, and considerably more than most available flights listed on their site at the current timeI reached out to Delta*** at Delta, provided me with a reasonably priced roundtrip flightHe directed me back to Justfly with the necessary flight infoin order for them to pull it up and apply my creditSecond: Now Justfly is telling me I can only use that $credit for an outbound flight and must
Warning! Do NOT Use this companyI booked a flight Nov 15, to fly to my son's in ND for Christmas, Dec 22, On Novmy father passed away so I cancelled this flight to fly out to Washington to help my yr old mother with arrangements, etcIt cost me $to cancel the flight & I was told I would have a credit of $for a year which I could ONLY use for the same destination Oct 15th of this year I attempted to reschedule my flight to ND to finally visit my son for Thanksgiving It was not allowedI was told I had to fly before Nov15th, the date I originally BOOKED the flight last year, not a year from the date of the reservationSo now I can't visit on Thanksgiving I have to go earlyALSO, although I found a flight for $563, my charges were an add'l $299!! Why? Because I wasn't allowed the discount price found online since this was a "re-booking" and because the re-booking fee was $instead of $as I'm sure I was originally told it would beAND, to add insult to injury, I could not understand the 1st gentleman because I was transferred overseas somewhere & his accent was very heavyI explained I was a bit hard of hearing and couldn't understand him and asked to be transferred to another rep He would not complyAfter 45+ minutes with him (including hold periods) I hung up and called back hoping I could reach someone I could hear clearlyNo such luckBack overseas & although I could understand her a little better, she still couldn't explain to me why I couldn't book my flight for ThanksgivingI requested a manager & she repeated same answers from whatever script they were reading from This was a Sunday so I decided to try again on Monday hoping the call might stay in the U.S.; but no, Back to India or Pakistan, whicheverI finally gave up and just booked my flight for Nov 7th but now the ticket I originally purchased for $has reached a grand total of $($orig tkt, + $cancellation fee + $rebooking & add'l flight cost)This company is a total scamNot even sure if all this was legal (it shouldn't be)If I could give them a minus rating I most definitely would
This is the most run down booking agency everThey are scammersWill never book with them againCalled to book five ticketsThree one way and one round trip with my and 5year old children.Quoted a price and they took my card, booked three tickets with my kids and raised my tickets by $Talked to a supervisor who said there was nothing he can do even though he knows it was their faultAlso threatened to cancel my kids tickets even though THEY MADE THE MISTAKEAnd hung up the phone on meI know now to steer away from thisThe nerve! And they have the worst rating on Revdex.com
I Want to share my experience w*** travel agent .She type my name wrong,I spelled to her letter by letter and at the end it was a wrong name which cost me more money
I got a email Wednesday August at 7:12am informing me to contact just *** regarding my reservationSo I did and after minutes of being on hold I was informed that my flight Scheduled September through the 25th leaving from *** to Cancun has been canceled by the airline and I will be receiving a full refundThen the guy from just fly gave me The number to areomexico and told me to call them regarding my refundSo I did and then after mins of being on hold that airline saidNo there's nothing wrong with your flight please contact just fly againSo I didAfter another minutes of being on hold with just fly I told them what the airline told me and they told me to hold onAfter another investigation I was then told no it was my return flight that was cancel by another airline ***And they are waiting for the airline to give them answers to why it was canceled and they were working on finding me a return flight , and someone will get back to me withi
I purchased an international flight with justfly*** on November 5th Due to a death in the family I was not able to travel and cancelled the reservation within hrs of the purchaseWhen I called to cancel I was told to send in a death certificate and proof of relationship in order to get a full refundAll of the documentation was sent and on November they told me that all was received and that it would take to weeks to receive a refund on the credit card usedweeks have passed and after being on hold for long periods of time (2hrs total) I was told that I needed to wait about more billing cycles in order to now receive a check on the mail with the refundWhen I asked the supervisor to send me an email stating all of this because I needed to have it in writing she agreed to do it but never ended up doing it and hung up on my face when I asked her for her name again
I booked a flight on Saturday, June 23rd, 2016, with just fly and was very happy to know that I was going to fly vs driving from DFW area to Sacramento CAApproximately hours later, (4:11pm to be exact), I received an email with my reservation number 016-161-821, and it said there was a problem with my form of payment (Visa debit)We called them immediately, and they told us I had hours to correct the issueAround 12am that night (after getting off work) I went back online and reentered my (visa debit) card informationOddly, they had only drafted a portion of the amount due from my bank account(roughly $instead of the full $1300+ amount)Around 2:30am, they sent another email that stated the reservation was on hold againI phoned them first thing Sunday June 24, 2016, only to be told that the fare could not be honored that was originally quotedThey were going to charge me an additional $per ticket (we had tickets booked)I told them no way and please just retu
I write with great disappointment of the recent treatment of Justfly company towards our situationMy husband and I are American citizens who purchased two tickets through this agency to go and visit our family in a different countryTrip was scheduled for late Jun 2017, but on May 2017, we were informed that my father-in-law had passed awayThis prompted us to contact justfly.com and change my husband's reservation to travel immediately and be able to see his father one last time before he was buriedUpon request, we provided the original death certificate, the doctor's confirmation, and the proof of relationshipWe were told by "justfly" to wait for the approval which happened hours laterBut in addition to that they asked us to wait for the airline approval and they said that might take up to hoursWe asked if they could issue a new ticket while waiting, they said that we had to pay $in addition to the price of the new ticket just for applicable fines; and that d
I purchased airline tickets through justfly and upon chei am told by the ticket agent that justfly did me tickets that do not include luggageAt no point did Justfly make clear that this was the case when I purchased the ticketI was charged a total o% + dollars at the airport for the round trip ticket
my girlfriend and I purchased flights in August to fly from Vancouver to NicaraguaWe purchased the same flights but on different bookings within minutes of eachotherAs time passed and not ot our knowledge our flights were changed and we ended up on different flightswe finally discovered the discrepancy a week ago and have been trying to resolve the issue with Justfly and AeromexicoJust fly agreed to refund the funds for the trip, and my girlfriend paid their $cancelationshe then went to rebook onto the same flights as I am on but now they say they will not apply the credit only at an elevated price from what is advertisedHow am I having to constantly pay more money when they changed my flights which we were initially booked on the same flight? Just fly has given us different information every time we callOne representative said yes we can use the credit and then the next says no we cant unless on an elevated price even from what aeromexico is offeringWe asked f