Purchased the "Extended Cancellation Policy", which states you can cancel within hoursWhen I called to cancel, because I found cheaper flights elsewhere, I was told it was non-refundableI reminded that I purchased the extended cancellation, and she said (barely comprehendible) that that is only for hours from the booking! I interpreted this as hours from your flight! Now I am out $1700, because we purchased the other tickets before I called, to make sure we got the cheaper rate before I cancelled, thinking it's weeks from out flight and I had plenty of time to cancelNOWHERE on the website does it say hours from BOOKING, just "within hours"!
I booked a flight on justfky and the minute I got the response I realized I made an erro and put my husbands middle name with mine instead of hisI called immediately after to correct and wa told it would be $to changeThis is literally minutes after error occurredCalled airlines directly and they said it was not an issue but Justfky had to make changesThe only way justfly would make change was to cancel reservation for $and rebook
I booked (justfly*** record ***) and subsequently cancelled a flight on Turkish Airlines through justfly*** as the FAA banned all Turkish Airlines flights to/from the US following a military coup in TurkeyI was told that there would be a $cancellation fee from the airline plus another $in lost fees for a total of $Although at the time of my call the flight couldn't take place, I reluctantly agreed to the cancellation feesTwo weeks later, I still don't have any refund, and justfly*** has charged an additional $fee to my credit cardI was never advised of this and did not approve the additional chargeI'm seeking a refund of the agreed amount plus the additional $charge
Customer beware! Worst travel experience in my lifeJust Fly issued an eticket number for a flight that got canceled with no courtesy emails informing me of the changeWhen I got to the airport the airlines said that Justfly didn't provide them with any contact info to reach them atSupposedly they transferred my reservation from Westjet to United and then again to DeltaI figured that I was all set to on Delta, but they said my eticket number was invalid and that I have to call Justfly to have them reissue it againI spent over an hour on a long distance international roaming call with no successInstead of clearing me for the direct flight from Vancouver to SFO, which I already had a reservation on, they wanted to rebook me from Vancouver through Calgary to Los Angeles and finally back to San Francisco which would have been landing hours later without offer of a hotelThe plane ultimately took off and I had to book a second ticket that was 3x as much on my original flight
Couple of weeks after I book and payed for airline tickets with JustFly*** I noticed a Spelling error on the ConformationThe spelling error was small Only One Letter on Both Last Names The error was SulawskiThe Correct name is SulewskiJustFly*** Refused to change the spelling error because that was the Airlines AirBerlin's PolicyI personally contacted AirBerlin and they Assured me that the Mistake Can be corrected by JustFly*** After Many Phone Conversations JustFly*** Tolded me that AirBerlin Lied to me and the Name Correction Can Not be Changed because that's AirBerlin Policy Wich is Completely Fulse and not right
I am writing this to Justfly*** as well as a warning to any consumer looking to book a flight through justfly***I had an emergency come up recently and was trying to work with justfly*** to come up with a solutionAfter speaking to several customer service agents I finally decided to ask for a supervisorI explained my dilemma to the supervisor, he then asked me to wait minutes while he works on resolving the problemI waited and waited while the "supervisor" would check in every few minutes to let me know "he was still working on a solution" He finally got back on the line and gave me the same lines as all the customer service reps and I asked why I was on hold for so long just to be told the same informationThe supervisor was so rude and didnt know how to answer my question so he just hung up on my face AFTER BEING ON THE PHONE FOR MINUTES!! What kind of customer service is that especially from a "supervisor"BUYERS BEWARE THIS COMPANY OUTSOURCES ALL OF ITS CUSTOMER
My sister booked a round trip flight to South Korea with this company, initially she realizedoesn't she made a mistake with the booking and called the very next day to cancel the flightThe representative that she spoke to assured her that the flight was cancelled and that she would receive a refund for the amount of the ticket within 7-business daysFrom there she proceeded to book a one way ticket to South Korea thinking that she would be able to use her refund to fly homeLong story short she was never refunded her money and has been told that she can either take the refund, which now we'll have to wait 6-WEEKS to arrive or she can take a cheaper flight back home and relieve no moneySo essentially *** effectively stole my sisters money and practically threatened to leave her stranded in a foreign countryAn added note she has dealt with these people the entire time she has been in South Korea and up until today have been telling her that her refund will arrive soon or that she will receive an email from *** *** regarding her flight homeBoth of which never happened
I am complaining on behalf of my brother whom I had purchased a ticket for back in October I purchased it from Just FlyHe made the trip for a medical emergencyHe ended up not being able to return on the planned date because of a transplant that needed to happenHence, the date had to be movedI contacted Just Fly to see what could be doneThey asked for a medical note, which was provided to them*** ended up going on strike and reissued the ticketFortunately, it allowed me a chance to extend the ticket for him till January of this YearFollowing the transplant, extensive care was now needed beyond what was initially expected which warranted another date changeJust Fly gave me the run around that they could not do anything for me*** said Just Fly folks were the only people that could touch the fare of the ticketI made several calls (between Jan and 13th) back and forth, asked for supervisors, was put on 30-40min holds, told they couldn't reach
In December I booked a flight with JustFly.com over the New Years Eve holiday weekendAt this time, the flight to and from my destination, Baltimore, MD, was cancelled due to inclement weatherWhen I booked this flight, I paid a premium (higher rate) due to the time of year that I was flyingAt that time, I was advised that my return flight could be refunded to me and the flight to Baltimore could only be issued in the form of an airline creditI accepted this offer, as they offered me no other optionIt should also be noted that at this time the name that appeared on my Driver's License was "*** *** ***," which is my maiden nameIn February, I called to book a flight using my creditI was told at this time that I actually flew to Baltimore, MD (I did not, the flight was cancelled) and I spent hours on the phone with JustFly.com and the actual airline (*** *** ***) to remedy the issueThey reluctantly re-booked a flight for me from Pittsburgh, PA to B
If you you need to cancel a flight, it's next to impossible to recover your moneyThey give a credit which can be applied to a future purchase, but it should be same destination and origin, and up to one year since the cancellation150$ cancellation fee does not help anythingAnd the "best" thing is that the credit cannot be applied on their website, you have to spend literally hours with agents on their phone, and they will tell you that there are no flights availableNow I deal directly with my airline after almost a loss to these scam artists
I booked and had to cancel a flight that I made in March of 2018, due to illnessI bought Protection Insurance and now I am ready to re-scheduleJustfly said I had to have the reservation made by May 20th I thought, but it says No, I had to fly out and back by May 20th, which is literally impossibleNow I cannot use my credit of $and I am now out that money, which I really could not affordI am just trying to see if you could do something for me and maybe get a least a one way credit or anything at allThank you
I had to cancel flights for me and my husband on 4/9/Our travel was scheduled for 4/11/and on 4/9/my husband's dad passed awayJustfly.com charged me $in cancellation feesTheir cancellation policy clearly states that if there is a death of an immediately family member, no fees will be chargedI forwarded death certificate, birth certificate, marriage certificate, etcto them to prove my caseThey refused on several phone calls to refund the fee and have ignored my many emails addressing this situationI later rescheduled the flights and took the tripOur flight numbers were *** *** ***
I have tried for over hours to purchase a ticket on their website for a flight this December, and everytime I find a really good deal (around $round trip) and get through the payment page, it’s never availableAt first, I thought it might be because I was taking too long to purchase, but after NUMEROUS attempts I got to the point where I had my computer auto fill out the whole page in under seconds and STILL couldn’t get the deal they were advertisingThe notification would come up saying it’s no longer avail and the new ticket price was almost double of what they offered everytimeThe ticket would later appear in the search engine again a while later saying that “two tickets left” were still availableI changed my IP address and deleted cookies to ensure that this was them sending me this information and not my computer storing itI tried calling to resolve the issue, but they kept reading from a script saying that they have no control of pricing and that it just change
I booked tickets via JustFl*** for a flight on Spirit AirlinesFirst of all, it was not clear to me that I was booking flights via JustFly and not directly through the airlineHad I known this, I would have booked directly through the airline instead, since JustFly charges a fee for bookingSecondly, our flight reservation on Spirit did not have our infant daughter listed, even though her name and information showed up on the reservation through JustFlyWe figured it was because she was flying as a lap child (for free) and did not need a boarding pass since we didn't have a ticket for her; however after we waited through the security line we were told that she needed to have a boarding pass regardless so we had to go back to the Spirit counter and have them reissue our boarding passes to include our daughterAccording to Spirit records, our daughter was no where to be found on the reservation, so somehow JustFly did not do an accurate job of passing on the booking informationBecause of this, we almost missed our flightI am not happy with the service of JustFly and will not book with them again
I booked a flight today and when it was done I check my bank accountThere were charges for spirit airlines twice, one from frontier airlines then another from just flyI call just fly they tell to take a snap shot of my account that shows the debts from my accountMind you, I was only supposed be charged $The amount they took was $The over drew my account and I am not sure what I am going to do Monday when my auto bills come outJust fly tells me to call the back so they can verify my email I sent them with the picture of the debts from my accountI call them back they tell me I have to call the airlines to cancel the flights be for they can cancel on their endI bought the insurance with this flight so no problem I call both air lines to cancel, going to take 5-days be for the money is back in my accountOk whatever, I called just fly again they verified that I did cancel the flight, and would refund the $back to me for a few off $that's $p
In January I booked flights thru Justfly on Jetblue from Newark, NJ to Mexico City for my son and myself for March and April Not too long after that I experienced heart problems and after days of testing in the hospital I found out that I need to have an aortic valve replacement, which will take place on February After speaking with Justfly, I managed to get the flights postponed for up to one year from the purchase dateHowever, Justfly charged our debit account for $($per ticket) without notifying me of said chargeI've tried to have them rescind the charge during calls, to no availTheir strategy of very long wait times and needing to again and again hear my story is wearing me down, as is most likely what they're trying to doThey will also not let me hear the recording where they claimed to have informed me of the charge, which they did not
I get a email from justfly.com saying that round trip tickets from New York to Orlando are 223” WITH TAXES AND FEED INCLUDED” in the total price I go to Purchases the tickets When I get to check out to put my card information it’s telling me that it’s I’m like ok maybe I made a mistake I went back looked I didn’t make a mistake I go to check out again same thing I decided to call just fly to see if they can help me with this problem I call just fly tell them My situation she told me those plane tickets are no longer available I tell him Miss How are they no longer available if I’m looking at them right now I refreshed my search page on my phone And the tickets are still there and there are multiple tickets still left she’s telling me all the tickets are gone there are no more there’s nothing she could do about them so I ask to manager the manager is going back-and-forth for me who my saying there is nothing he can do He has no power over that if she says the tickets are
We had an absolutely horrible experience with this company and highly recommend everyone stay away from themThe prices are good, but if anything goes wrong, they will not assist you in the leastMy family was traveling to Australia and booked tickets months in advanceJustfly sent us a confirmation itinerary just days before our departureWhen we arrived at the airport to leave for our family vacation, we were informed that the flight justfly had booked for us did not existWe were stuck and would miss our flights to AustraliaJustfly would not help us while we were stuck at the airportThey said it was the airline’s problemThen they blamed us
A month later I called the customer service agent to ask for them to refund us in some way, they admitted to making a mistake by not contacting us of any changesThey then said they wouldn’t help us or refund us anythingThey ended up hanging up on me after around hour of holding and being transferredIt was a truly awful experience and demonstrated that this company has no regard for its customers
I booked from justfly*** and did receive an email stating my tickets were being processed only to receive a second email that my card/debit was not going through and bank had put a hold on itI tried to give them a different card to avoid tickets from being cancelled as the price had already risenThe representative would not allow me to do that for whatever reasonI called on different occasions with the same answer that the tickets were being processeddays later I get an email stating my transaction was cancelledI called back the representative was of no help when I asked to speak to the supervisor she denied me the opportunity stating the supervisor was very busy and would be a long holdI told her I would waitminutes went by the supervisor came on the lineHe said there was nothing he could do, he couldnt honor the price or make adjustmentsOn my bank end it showed that funds were taken he daid those charges would drop offIts now days later and im still waiting for the return of my money into my account.Terrible company, terrible customer serviceWish I would have checked them out on the Revdex.com website first!
Purchased the "Extended Cancellation Policy", which states you can cancel within hoursWhen I called to cancel, because I found cheaper flights elsewhere, I was told it was non-refundableI reminded that I purchased the extended cancellation, and she said (barely comprehendible) that that is only for hours from the booking! I interpreted this as hours from your flight! Now I am out $1700, because we purchased the other tickets before I called, to make sure we got the cheaper rate before I cancelled, thinking it's weeks from out flight and I had plenty of time to cancelNOWHERE on the website does it say hours from BOOKING, just "within hours"!
I booked a flight on justfky and the minute I got the response I realized I made an erro and put my husbands middle name with mine instead of hisI called immediately after to correct and wa told it would be $to changeThis is literally minutes after error occurredCalled airlines directly and they said it was not an issue but Justfky had to make changesThe only way justfly would make change was to cancel reservation for $and rebook
I booked (justfly*** record ***) and subsequently cancelled a flight on Turkish Airlines through justfly*** as the FAA banned all Turkish Airlines flights to/from the US following a military coup in TurkeyI was told that there would be a $cancellation fee from the airline plus another $in lost fees for a total of $Although at the time of my call the flight couldn't take place, I reluctantly agreed to the cancellation feesTwo weeks later, I still don't have any refund, and justfly*** has charged an additional $fee to my credit cardI was never advised of this and did not approve the additional chargeI'm seeking a refund of the agreed amount plus the additional $charge
Customer beware! Worst travel experience in my lifeJust Fly issued an eticket number for a flight that got canceled with no courtesy emails informing me of the changeWhen I got to the airport the airlines said that Justfly didn't provide them with any contact info to reach them atSupposedly they transferred my reservation from Westjet to United and then again to DeltaI figured that I was all set to on Delta, but they said my eticket number was invalid and that I have to call Justfly to have them reissue it againI spent over an hour on a long distance international roaming call with no successInstead of clearing me for the direct flight from Vancouver to SFO, which I already had a reservation on, they wanted to rebook me from Vancouver through Calgary to Los Angeles and finally back to San Francisco which would have been landing hours later without offer of a hotelThe plane ultimately took off and I had to book a second ticket that was 3x as much on my original flight
Couple of weeks after I book and payed for airline tickets with JustFly*** I noticed a Spelling error on the ConformationThe spelling error was small Only One Letter on Both Last Names The error was SulawskiThe Correct name is SulewskiJustFly*** Refused to change the spelling error because that was the Airlines AirBerlin's PolicyI personally contacted AirBerlin and they Assured me that the Mistake Can be corrected by JustFly*** After Many Phone Conversations JustFly*** Tolded me that AirBerlin Lied to me and the Name Correction Can Not be Changed because that's AirBerlin Policy Wich is Completely Fulse and not right
I am writing this to Justfly*** as well as a warning to any consumer looking to book a flight through justfly***I had an emergency come up recently and was trying to work with justfly*** to come up with a solutionAfter speaking to several customer service agents I finally decided to ask for a supervisorI explained my dilemma to the supervisor, he then asked me to wait minutes while he works on resolving the problemI waited and waited while the "supervisor" would check in every few minutes to let me know "he was still working on a solution" He finally got back on the line and gave me the same lines as all the customer service reps and I asked why I was on hold for so long just to be told the same informationThe supervisor was so rude and didnt know how to answer my question so he just hung up on my face AFTER BEING ON THE PHONE FOR MINUTES!! What kind of customer service is that especially from a "supervisor"BUYERS BEWARE THIS COMPANY OUTSOURCES ALL OF ITS CUSTOMER
My sister booked a round trip flight to South Korea with this company, initially she realizedoesn't she made a mistake with the booking and called the very next day to cancel the flightThe representative that she spoke to assured her that the flight was cancelled and that she would receive a refund for the amount of the ticket within 7-business daysFrom there she proceeded to book a one way ticket to South Korea thinking that she would be able to use her refund to fly homeLong story short she was never refunded her money and has been told that she can either take the refund, which now we'll have to wait 6-WEEKS to arrive or she can take a cheaper flight back home and relieve no moneySo essentially *** effectively stole my sisters money and practically threatened to leave her stranded in a foreign countryAn added note she has dealt with these people the entire time she has been in South Korea and up until today have been telling her that her refund will arrive soon or that she will receive an email from *** *** regarding her flight homeBoth of which never happened
I am complaining on behalf of my brother whom I had purchased a ticket for back in October I purchased it from Just FlyHe made the trip for a medical emergencyHe ended up not being able to return on the planned date because of a transplant that needed to happenHence, the date had to be movedI contacted Just Fly to see what could be doneThey asked for a medical note, which was provided to them*** ended up going on strike and reissued the ticketFortunately, it allowed me a chance to extend the ticket for him till January of this YearFollowing the transplant, extensive care was now needed beyond what was initially expected which warranted another date changeJust Fly gave me the run around that they could not do anything for me*** said Just Fly folks were the only people that could touch the fare of the ticketI made several calls (between Jan and 13th) back and forth, asked for supervisors, was put on 30-40min holds, told they couldn't reach
In December I booked a flight with JustFly.com over the New Years Eve holiday weekendAt this time, the flight to and from my destination, Baltimore, MD, was cancelled due to inclement weatherWhen I booked this flight, I paid a premium (higher rate) due to the time of year that I was flyingAt that time, I was advised that my return flight could be refunded to me and the flight to Baltimore could only be issued in the form of an airline creditI accepted this offer, as they offered me no other optionIt should also be noted that at this time the name that appeared on my Driver's License was "*** *** ***," which is my maiden nameIn February, I called to book a flight using my creditI was told at this time that I actually flew to Baltimore, MD (I did not, the flight was cancelled) and I spent hours on the phone with JustFly.com and the actual airline (*** *** ***) to remedy the issueThey reluctantly re-booked a flight for me from Pittsburgh, PA to B
If you you need to cancel a flight, it's next to impossible to recover your moneyThey give a credit which can be applied to a future purchase, but it should be same destination and origin, and up to one year since the cancellation150$ cancellation fee does not help anythingAnd the "best" thing is that the credit cannot be applied on their website, you have to spend literally hours with agents on their phone, and they will tell you that there are no flights availableNow I deal directly with my airline after almost a loss to these scam artists
I booked and had to cancel a flight that I made in March of 2018, due to illnessI bought Protection Insurance and now I am ready to re-scheduleJustfly said I had to have the reservation made by May 20th I thought, but it says No, I had to fly out and back by May 20th, which is literally impossibleNow I cannot use my credit of $and I am now out that money, which I really could not affordI am just trying to see if you could do something for me and maybe get a least a one way credit or anything at allThank you
HORRIBLE AND MISLEADING...wants to charge us to fix they're mistake
I had to cancel flights for me and my husband on 4/9/Our travel was scheduled for 4/11/and on 4/9/my husband's dad passed awayJustfly.com charged me $in cancellation feesTheir cancellation policy clearly states that if there is a death of an immediately family member, no fees will be chargedI forwarded death certificate, birth certificate, marriage certificate, etcto them to prove my caseThey refused on several phone calls to refund the fee and have ignored my many emails addressing this situationI later rescheduled the flights and took the tripOur flight numbers were *** *** ***
I have tried for over hours to purchase a ticket on their website for a flight this December, and everytime I find a really good deal (around $round trip) and get through the payment page, it’s never availableAt first, I thought it might be because I was taking too long to purchase, but after NUMEROUS attempts I got to the point where I had my computer auto fill out the whole page in under seconds and STILL couldn’t get the deal they were advertisingThe notification would come up saying it’s no longer avail and the new ticket price was almost double of what they offered everytimeThe ticket would later appear in the search engine again a while later saying that “two tickets left” were still availableI changed my IP address and deleted cookies to ensure that this was them sending me this information and not my computer storing itI tried calling to resolve the issue, but they kept reading from a script saying that they have no control of pricing and that it just change
I booked tickets via JustFl*** for a flight on Spirit AirlinesFirst of all, it was not clear to me that I was booking flights via JustFly and not directly through the airlineHad I known this, I would have booked directly through the airline instead, since JustFly charges a fee for bookingSecondly, our flight reservation on Spirit did not have our infant daughter listed, even though her name and information showed up on the reservation through JustFlyWe figured it was because she was flying as a lap child (for free) and did not need a boarding pass since we didn't have a ticket for her; however after we waited through the security line we were told that she needed to have a boarding pass regardless so we had to go back to the Spirit counter and have them reissue our boarding passes to include our daughterAccording to Spirit records, our daughter was no where to be found on the reservation, so somehow JustFly did not do an accurate job of passing on the booking informationBecause of this, we almost missed our flightI am not happy with the service of JustFly and will not book with them again
I booked a flight today and when it was done I check my bank accountThere were charges for spirit airlines twice, one from frontier airlines then another from just flyI call just fly they tell to take a snap shot of my account that shows the debts from my accountMind you, I was only supposed be charged $The amount they took was $The over drew my account and I am not sure what I am going to do Monday when my auto bills come outJust fly tells me to call the back so they can verify my email I sent them with the picture of the debts from my accountI call them back they tell me I have to call the airlines to cancel the flights be for they can cancel on their endI bought the insurance with this flight so no problem I call both air lines to cancel, going to take 5-days be for the money is back in my accountOk whatever, I called just fly again they verified that I did cancel the flight, and would refund the $back to me for a few off $that's $p
In January I booked flights thru Justfly on Jetblue from Newark, NJ to Mexico City for my son and myself for March and April Not too long after that I experienced heart problems and after days of testing in the hospital I found out that I need to have an aortic valve replacement, which will take place on February After speaking with Justfly, I managed to get the flights postponed for up to one year from the purchase dateHowever, Justfly charged our debit account for $($per ticket) without notifying me of said chargeI've tried to have them rescind the charge during calls, to no availTheir strategy of very long wait times and needing to again and again hear my story is wearing me down, as is most likely what they're trying to doThey will also not let me hear the recording where they claimed to have informed me of the charge, which they did not
I get a email from justfly.com saying that round trip tickets from New York to Orlando are 223” WITH TAXES AND FEED INCLUDED” in the total price I go to Purchases the tickets When I get to check out to put my card information it’s telling me that it’s I’m like ok maybe I made a mistake I went back looked I didn’t make a mistake I go to check out again same thing I decided to call just fly to see if they can help me with this problem I call just fly tell them My situation she told me those plane tickets are no longer available I tell him Miss How are they no longer available if I’m looking at them right now I refreshed my search page on my phone And the tickets are still there and there are multiple tickets still left she’s telling me all the tickets are gone there are no more there’s nothing she could do about them so I ask to manager the manager is going back-and-forth for me who my saying there is nothing he can do He has no power over that if she says the tickets are
We had an absolutely horrible experience with this company and highly recommend everyone stay away from themThe prices are good, but if anything goes wrong, they will not assist you in the leastMy family was traveling to Australia and booked tickets months in advanceJustfly sent us a confirmation itinerary just days before our departureWhen we arrived at the airport to leave for our family vacation, we were informed that the flight justfly had booked for us did not existWe were stuck and would miss our flights to AustraliaJustfly would not help us while we were stuck at the airportThey said it was the airline’s problemThen they blamed us
A month later I called the customer service agent to ask for them to refund us in some way, they admitted to making a mistake by not contacting us of any changesThey then said they wouldn’t help us or refund us anythingThey ended up hanging up on me after around hour of holding and being transferredIt was a truly awful experience and demonstrated that this company has no regard for its customers
I booked from justfly*** and did receive an email stating my tickets were being processed only to receive a second email that my card/debit was not going through and bank had put a hold on itI tried to give them a different card to avoid tickets from being cancelled as the price had already risenThe representative would not allow me to do that for whatever reasonI called on different occasions with the same answer that the tickets were being processeddays later I get an email stating my transaction was cancelledI called back the representative was of no help when I asked to speak to the supervisor she denied me the opportunity stating the supervisor was very busy and would be a long holdI told her I would waitminutes went by the supervisor came on the lineHe said there was nothing he could do, he couldnt honor the price or make adjustmentsOn my bank end it showed that funds were taken he daid those charges would drop offIts now days later and im still waiting for the return of my money into my account.Terrible company, terrible customer serviceWish I would have checked them out on the Revdex.com website first!