On Friday, February 2, I booked a one-way ticket on Qatar Airlines though Justfly*** from New York to Bangkok and later found a roundtrip ticket on Just Fly, again on Qatar Airlines, for slightly moreI called customer service to find out what the change fee might be if I wanted to change my flight and was told that I would have to cancel the one-way ticket, but I would receive a credit that I could use towards another flightI was not told that I could only use the credit towards re-booking a one-way fare from/to the same locationToday, February 9, I called Justfly to cancel my one-way (JFK-BKK) Qatar Airlines ticket to receive a credit towards a roundtrip ticket Qatar Airlines ticket (from JFK to BKK) on the same outbound flight -- adding a return from (BKK-JFK)- as it was listed on the Justfly siteThe Justfly customer service agent first told me that if I cancelled the one-way, I would receive a credit that could only be used for another one-way trip from JFK to BangkokHe t
booked flight from travel agency, round trip, but different airlines, the first airline cancelled the flight due to bad weather at destination, moved the departure date to the original return date, but apparently the second airline and the travel agency did not receive this information, I travelled knowing that I will be notified about the delay and return date from the return airlinebut the second airline sent me an email about its arrival at the last destination at the same time I was flying with the first airlineso how come there will be big change and neither company, agency and airline don't know about thatit took me more than hours to get an unfortunate answer
I purchased two flight tickets for my parents to go visit relatives in the east coast for April but my dad had a bad stroke right before their trip so we had to canceled itI’ve called and emailed documents to verify everything on April before the trip and I was told I’ll receive credits for the value amountNow they are saying they never receive the doctor documents when I have proofs that I sent it three times (they’re saying they only received one email that didn’t have the documents)They promised credits to book anytime but is not holding up to their words and said I didn’t sent in anythingHow can two emails with documents be missing, using the same email address that my first email that went through, and there was no bounced email back to let me knowI asked and they can’t give me an answer
I ordered a flight on Justfly, on reputable airlines All the flights throughout the website were at exactly the same price, $341.10, which seemed strange, but to my advantage I checked a few more times Seeing the perfect flight I wanted, I submitted my reservation and credit card number Somewhat later, I received a receipt from Just fly a receipt for $ I went back to the Justfly website to see if I had made a mistake I did that three times, and each time the price was the same So the Justfly website was faultyI subsequently emailed Justfly, and the response was that prices change To be sure they do, but this was a matter of a broken website The website was working enough to make the reservation, but not to honor the price listed Justfly overcharged me $
I cancel my flight and they charge me dollars for thatBecause they say it is nonrefundable, they give me travel credit and they say I can use it in the futureThey did not say anything about additional chargesWhen I decide to use that travel credit, they say they will charge me for more than hundred dollars
Terrible experience We requested one date to fly out Their web site came back with a slightly different date In tiny green print on a green background they say the date is different than requested because the rate is slightly better We did not want an alternate date but did not notice their tiny, obscure alert When we got the confirmation we immediately called justfly They said they can not change or cancel the incorrect flight without a canellation fee of $
I booked a fligjt though justfly*** website for 4/16/Unfortunately I was ill and unable to make the flightWhen I called to reschedule I was told I would be charged for a cancellation fee, which I paidThjs was after I already had paid airfare in the ammount out dollarsAdditionally I was told I would recieve a dollar creditWhen I called back on the 18th to rebook I was then all of a sudden told I would have to pay cancellation per flight totally dollarsI said I was not told this previouslyThey said they had proofI responded great pull the call and play it for meThey said this couldn't be done
Last night my friend and I spent almost hours on the phone trying to reschedule a flight with Justfly.***The original booking for tickets was cancelled due to illnessAt that time, we were told a $penalty per ticket would be chargedI asked for a reduction of the penalty and it was reduced to $60/ticket "as a courtesy." After being on hold multiple times, we were told that, if we wanted to proceed with rescheduling our flights, we would need to pay a $200/ticket fee to do that! My patience evaporated and I asked to speak to a supervisorSeveral holds later, the "supervisor" told us pretty much the same thingNoticed that a printout of the website listed $125/ticket fees for cancelling plus additional fees for re-bookingThere seems no way to retrieve the cancelled ticket costs credited to us that were left over after all fees were deducted without again paying the $200/ticket feeThe supervisor would not tell us who actually had our creditAbsolutely impossible to understand Justfly.*** personnel! And their fees are truly beyond punitive!! We advise anyone to avoid this companyStick with reputable ones
I purchased my ticket on December 1st of Air Canada then told justfly.com that my flight times were cancelled The only reason I know this is because I called air Canada myself since I never heard from anyone after I purchased my ticket Once I started to speak with them they put me on hold for sometimes over an hour and would then disconnect They still need to update my flight and send me a confirmation but have not done so and I leave in hours This has been the worst customer experience I have ever had...even worse than Comcast!
They flat out lie on their posted terms and conditions, at least in terms of change fees Their T&Cs clearly state they charge $for an international flight, but the rep on the phone wanted over twice that amount, plus third party fees
I booked tickets on 1/18/for $On 5/20, *** *** cancelled the flights and told me I was due a full refund that was to be made by the travel agentTo date, justfly.com has not issued the refund
Booked flight on Feb 13th, Credit card company called to ok charge of 779$ to Air CanadaAuthorized itNoted it was only half of fare due of 1687$Called just Justfly*** and they said they hadn't received auth on credit cardCalled citicard who verified it had been sentResubmitted credit card to justlly***and received confirmation that flight was bookedLater that night justflly *** email said flight cancelledCalled justfly*** to talk to supervisor " we don't have that number", said I was concerned about fraud, "put on hold 3-min, operator said still looking, another minutes on hold"Rico person from JustFly*** sound in India
This company double charged me for airline booking and refused to refund my money backThey blame the airline for double charges, however I spoke with the airline and was told that they don't even have my credit card numberThey company asked me to send them the proof test they double charged me but said that they need an original bank statement as they think that the information I emailed them is made upI asked them if they can see the double charges as they already have my credit card number and my other informationI was told that this information is confidential and they can not tell me due to investigationThey refused to provide me with information is when I will receive my money back if I will send them the original bank statementThey said that woul call me within hours and lied that no one picked up the phoneWhet was confronted that I was by the phone all this time and have no record of missed calls they changed the story by saying that they sent me emailThey con
I was calling justfly to update passport information for an upcoming tripIn the process of updating passport information, the rep said the passport did not match the ticket, as I did not have the middle name included on my ticket for myself or my husbandI said, that's fine, let's update the ticket nextShe said that, per the AIRLINE's policy, that could not be doneI was told, not advised, but TOLD (that seems to be a hang up in vocabulary) that I could not fix this and the only way I would be able to because I could not fly with them not matching, is to cancel the ticket and rebookI said that seemed a little extreme, but I was told that was the ONLY way (I have not flown internationally in a few years, and things have gotten strict, so I defaulted to what I was being told by the customer service representative)I ended up spending approximately $in cancellation fees from justfly and the difference in cost in rebookingI then went to the airline to see if I could get some
I booked a flight on 4/with this online websiteThe price quoted was My credit card was charged for moreWhen I tried to cancel the flight do to family emergencyThey will not offer full refund , only a credit to use in the future of months to a year outThen wanted to charge $to cancelI would like a full refund reversed on my cardThey stated is there policyBooked on American Airline which I spoke to rep and they can't issue a refund because it was booked through outside siteThis is a rip off airline and a scam to show cheaper prices when it is notAll consumer reports I read after the fact says this is a fraud website and Revdex.com is aware of the amount of complaints and practices by this company
I purchased an economy ticket for *** *** through *** ***Not until I checked into my flight was I made aware that it was actually an economy light ticket that included no checked baggageAfter contacting customer service and being placed on hold for minutes they told me that their website does not distinguish between economy and economy light tickets, all their tickets are labeled economy so you really have no idea what you are buyingThey do have a disclaimer about baggage fees and they are not responsible for themThey where very rudeThe cost of this to me was 1000$$ in baggage fees that I had no idea I would be charged because I purchased an economy ticket that included checked bag and I never would have purchased the ticket when flying with small children and needed to check baggageHey did send me an email that states I could have a carry on and personal item for freeI still did not understand that I could not check a bag because I knew with *** *** an ec
On 10/28/I purchased plane tickets for American Airlines for $369.60, receipt ***The third party company seemed great for getting me these cheaper tickets to Miami Florida for my cruise, but when my boss approved/denied my vacation time two weeks before vacation and I tried to make last minute changes to my reservation, we ran into issuesI already knew it'd cost extra to change the flight reservations from the 17th to the 18th, and was quoted around $extra to change my flight reservationsI sucked it up and gave them my credit card information, to which they started processing itI could see it pending on my statement, and then on the 6th of January I received an, "IMMEDIATE ACTION REQUIRED," emailCome to find out the original price they quoted and originally charged me for was no longer availableI was devastated when they told me to do the exact flight arrangements for the 18th of January would cost me $above the original quoted priceSo with $to c
CriminalsThey have a bait and switch fraud scam going, where when you click on a flight at a cheap price, you find that the price has gone up a couple hundred dollars the moment you paid, and you get stuck paying the fraudulent and unauthorized chargeThen if you search the same flight, you find that the ticket you bought is still available at the cheap price, the same "only seats left" message on the flight details, and the same cheap price they try to cheat you out of if you try to buy itThey don't post any discernible info disclosing cancellation fees, they don't allow free cancellation in the case of mistakes, I called them literally within minutes of seeing the overcharge and they refused to adjust the price or give me a full cancellation refundThey lied about their ability to compensate or make adjustments, I know for a fact that they have done so occasionally in the past if you threaten them with legal actionThey are breaking all sorts of consumer laws and I don't know how they're getting away with it, maybe they gave a lot of money to the *** campaign
I purchased a ticket through *** I arrived right on time for my flight and they wouldnt let me through the ticket counter because they stated that my confirmation number through *** was invalidThey would not refund my money after many calls and hours on the phone them with them and stuck me sitting at they airport
Misleading practices about what is charged for flights, "Best Purchase Guarantee" fees, cancellation and modification fees
When cancelling a flight I was told I was going to get a refund for $XXXX representing a $charge per ticketBeyond that justfly had charges for seating fees, other fees that we not clearly representedThere was a promotion where they displayed a refund of the Best Purchase Guarantee fee on their website, but then they do not honor it crediting you for that promotionI have called customer service times to try and straighten these details outVery frustratingBeware
On Friday, February 2, I booked a one-way ticket on Qatar Airlines though Justfly*** from New York to Bangkok and later found a roundtrip ticket on Just Fly, again on Qatar Airlines, for slightly moreI called customer service to find out what the change fee might be if I wanted to change my flight and was told that I would have to cancel the one-way ticket, but I would receive a credit that I could use towards another flightI was not told that I could only use the credit towards re-booking a one-way fare from/to the same locationToday, February 9, I called Justfly to cancel my one-way (JFK-BKK) Qatar Airlines ticket to receive a credit towards a roundtrip ticket Qatar Airlines ticket (from JFK to BKK) on the same outbound flight -- adding a return from (BKK-JFK)- as it was listed on the Justfly siteThe Justfly customer service agent first told me that if I cancelled the one-way, I would receive a credit that could only be used for another one-way trip from JFK to BangkokHe t
booked flight from travel agency, round trip, but different airlines, the first airline cancelled the flight due to bad weather at destination, moved the departure date to the original return date, but apparently the second airline and the travel agency did not receive this information, I travelled knowing that I will be notified about the delay and return date from the return airlinebut the second airline sent me an email about its arrival at the last destination at the same time I was flying with the first airlineso how come there will be big change and neither company, agency and airline don't know about thatit took me more than hours to get an unfortunate answer
I purchased two flight tickets for my parents to go visit relatives in the east coast for April but my dad had a bad stroke right before their trip so we had to canceled itI’ve called and emailed documents to verify everything on April before the trip and I was told I’ll receive credits for the value amountNow they are saying they never receive the doctor documents when I have proofs that I sent it three times (they’re saying they only received one email that didn’t have the documents)They promised credits to book anytime but is not holding up to their words and said I didn’t sent in anythingHow can two emails with documents be missing, using the same email address that my first email that went through, and there was no bounced email back to let me knowI asked and they can’t give me an answer
I ordered a flight on Justfly, on reputable airlines All the flights throughout the website were at exactly the same price, $341.10, which seemed strange, but to my advantage I checked a few more times Seeing the perfect flight I wanted, I submitted my reservation and credit card number Somewhat later, I received a receipt from Just fly a receipt for $ I went back to the Justfly website to see if I had made a mistake I did that three times, and each time the price was the same So the Justfly website was faultyI subsequently emailed Justfly, and the response was that prices change To be sure they do, but this was a matter of a broken website The website was working enough to make the reservation, but not to honor the price listed Justfly overcharged me $
I cancel my flight and they charge me dollars for thatBecause they say it is nonrefundable, they give me travel credit and they say I can use it in the futureThey did not say anything about additional chargesWhen I decide to use that travel credit, they say they will charge me for more than hundred dollars
Terrible experience We requested one date to fly out Their web site came back with a slightly different date In tiny green print on a green background they say the date is different than requested because the rate is slightly better We did not want an alternate date but did not notice their tiny, obscure alert When we got the confirmation we immediately called justfly They said they can not change or cancel the incorrect flight without a canellation fee of $
I booked a fligjt though justfly*** website for 4/16/Unfortunately I was ill and unable to make the flightWhen I called to reschedule I was told I would be charged for a cancellation fee, which I paidThjs was after I already had paid airfare in the ammount out dollarsAdditionally I was told I would recieve a dollar creditWhen I called back on the 18th to rebook I was then all of a sudden told I would have to pay cancellation per flight totally dollarsI said I was not told this previouslyThey said they had proofI responded great pull the call and play it for meThey said this couldn't be done
Last night my friend and I spent almost hours on the phone trying to reschedule a flight with Justfly.***The original booking for tickets was cancelled due to illnessAt that time, we were told a $penalty per ticket would be chargedI asked for a reduction of the penalty and it was reduced to $60/ticket "as a courtesy." After being on hold multiple times, we were told that, if we wanted to proceed with rescheduling our flights, we would need to pay a $200/ticket fee to do that! My patience evaporated and I asked to speak to a supervisorSeveral holds later, the "supervisor" told us pretty much the same thingNoticed that a printout of the website listed $125/ticket fees for cancelling plus additional fees for re-bookingThere seems no way to retrieve the cancelled ticket costs credited to us that were left over after all fees were deducted without again paying the $200/ticket feeThe supervisor would not tell us who actually had our creditAbsolutely impossible to understand Justfly.*** personnel! And their fees are truly beyond punitive!! We advise anyone to avoid this companyStick with reputable ones
I purchased my ticket on December 1st of Air Canada then told justfly.com that my flight times were cancelled The only reason I know this is because I called air Canada myself since I never heard from anyone after I purchased my ticket Once I started to speak with them they put me on hold for sometimes over an hour and would then disconnect They still need to update my flight and send me a confirmation but have not done so and I leave in hours This has been the worst customer experience I have ever had...even worse than Comcast!
They flat out lie on their posted terms and conditions, at least in terms of change fees Their T&Cs clearly state they charge $for an international flight, but the rep on the phone wanted over twice that amount, plus third party fees
I booked tickets on 1/18/for $On 5/20, *** *** cancelled the flights and told me I was due a full refund that was to be made by the travel agentTo date, justfly.com has not issued the refund
Booked flight on Feb 13th, Credit card company called to ok charge of 779$ to Air CanadaAuthorized itNoted it was only half of fare due of 1687$Called just Justfly*** and they said they hadn't received auth on credit cardCalled citicard who verified it had been sentResubmitted credit card to justlly***and received confirmation that flight was bookedLater that night justflly *** email said flight cancelledCalled justfly*** to talk to supervisor " we don't have that number", said I was concerned about fraud, "put on hold 3-min, operator said still looking, another minutes on hold"Rico person from JustFly*** sound in India
This company double charged me for airline booking and refused to refund my money backThey blame the airline for double charges, however I spoke with the airline and was told that they don't even have my credit card numberThey company asked me to send them the proof test they double charged me but said that they need an original bank statement as they think that the information I emailed them is made upI asked them if they can see the double charges as they already have my credit card number and my other informationI was told that this information is confidential and they can not tell me due to investigationThey refused to provide me with information is when I will receive my money back if I will send them the original bank statementThey said that woul call me within hours and lied that no one picked up the phoneWhet was confronted that I was by the phone all this time and have no record of missed calls they changed the story by saying that they sent me emailThey con
I was calling justfly to update passport information for an upcoming tripIn the process of updating passport information, the rep said the passport did not match the ticket, as I did not have the middle name included on my ticket for myself or my husbandI said, that's fine, let's update the ticket nextShe said that, per the AIRLINE's policy, that could not be doneI was told, not advised, but TOLD (that seems to be a hang up in vocabulary) that I could not fix this and the only way I would be able to because I could not fly with them not matching, is to cancel the ticket and rebookI said that seemed a little extreme, but I was told that was the ONLY way (I have not flown internationally in a few years, and things have gotten strict, so I defaulted to what I was being told by the customer service representative)I ended up spending approximately $in cancellation fees from justfly and the difference in cost in rebookingI then went to the airline to see if I could get some
I booked a flight on 4/with this online websiteThe price quoted was My credit card was charged for moreWhen I tried to cancel the flight do to family emergencyThey will not offer full refund , only a credit to use in the future of months to a year outThen wanted to charge $to cancelI would like a full refund reversed on my cardThey stated is there policyBooked on American Airline which I spoke to rep and they can't issue a refund because it was booked through outside siteThis is a rip off airline and a scam to show cheaper prices when it is notAll consumer reports I read after the fact says this is a fraud website and Revdex.com is aware of the amount of complaints and practices by this company
I purchased an economy ticket for *** *** through *** ***Not until I checked into my flight was I made aware that it was actually an economy light ticket that included no checked baggageAfter contacting customer service and being placed on hold for minutes they told me that their website does not distinguish between economy and economy light tickets, all their tickets are labeled economy so you really have no idea what you are buyingThey do have a disclaimer about baggage fees and they are not responsible for themThey where very rudeThe cost of this to me was 1000$$ in baggage fees that I had no idea I would be charged because I purchased an economy ticket that included checked bag and I never would have purchased the ticket when flying with small children and needed to check baggageHey did send me an email that states I could have a carry on and personal item for freeI still did not understand that I could not check a bag because I knew with *** *** an ec
On 10/28/I purchased plane tickets for American Airlines for $369.60, receipt ***The third party company seemed great for getting me these cheaper tickets to Miami Florida for my cruise, but when my boss approved/denied my vacation time two weeks before vacation and I tried to make last minute changes to my reservation, we ran into issuesI already knew it'd cost extra to change the flight reservations from the 17th to the 18th, and was quoted around $extra to change my flight reservationsI sucked it up and gave them my credit card information, to which they started processing itI could see it pending on my statement, and then on the 6th of January I received an, "IMMEDIATE ACTION REQUIRED," emailCome to find out the original price they quoted and originally charged me for was no longer availableI was devastated when they told me to do the exact flight arrangements for the 18th of January would cost me $above the original quoted priceSo with $to c
CriminalsThey have a bait and switch fraud scam going, where when you click on a flight at a cheap price, you find that the price has gone up a couple hundred dollars the moment you paid, and you get stuck paying the fraudulent and unauthorized chargeThen if you search the same flight, you find that the ticket you bought is still available at the cheap price, the same "only seats left" message on the flight details, and the same cheap price they try to cheat you out of if you try to buy itThey don't post any discernible info disclosing cancellation fees, they don't allow free cancellation in the case of mistakes, I called them literally within minutes of seeing the overcharge and they refused to adjust the price or give me a full cancellation refundThey lied about their ability to compensate or make adjustments, I know for a fact that they have done so occasionally in the past if you threaten them with legal actionThey are breaking all sorts of consumer laws and I don't know how they're getting away with it, maybe they gave a lot of money to the *** campaign
I purchased a ticket through *** I arrived right on time for my flight and they wouldnt let me through the ticket counter because they stated that my confirmation number through *** was invalidThey would not refund my money after many calls and hours on the phone them with them and stuck me sitting at they airport
Misleading practices about what is charged for flights, "Best Purchase Guarantee" fees, cancellation and modification fees
When cancelling a flight I was told I was going to get a refund for $XXXX representing a $charge per ticketBeyond that justfly had charges for seating fees, other fees that we not clearly representedThere was a promotion where they displayed a refund of the Best Purchase Guarantee fee on their website, but then they do not honor it crediting you for that promotionI have called customer service times to try and straighten these details outVery frustratingBeware