I booked a flight for my sister and their kids from Washington DC to Lima Peru for vacation , I used my debit card for the booking an the begining everything was ok until I received an email from justfly the next day early morning saying that they were not able to verify the form of payments so I called them as soon as possible to clearify this situation and I was told that theyvjust need a verification of the card so we did by phone with a agent and they told me that I will received my confirmation with the e-tickets of my flights in the next hours, by the afternoon I received the same notification with the same issues I called back again and I was told that ny card was decline due to insufficient funds when they withdraw the amount of my tickets from my card already TWICE so the agent requested me to send my bank statment to confirm that I was already charge for the tkts which I sent it to them right away , the agent berify and told me the same thing that everything was looking ok
I purchased an airline ticket from Just Fly on their websiteThe price that I was given was $I agreed to that price and continued with the purchase of the ticketThe next day there were two charges from Just Fly; one for $and the other for $Just Fly could not explain the $charge and refused to refund me either amountI canceled my flight and continued to call customer service to no availThey still refuse to refund my monies but want to give me a credit for the $amountFrom now on, I will purchase airline tickets the old fashion way
I would like to state Why is it that Just Fly doesn't release its physical address? Why do they hide their address? My issue relates from a flight that I booked through Just Fly on April 26, This flight was from Los Angeles to London on Sept 11, through *** *** *** ***, returning on September 23rd on British Airways flight At the time of booking and as a condition of electing to use Just Fly, I relied on Just Flys policies located at ***Just Flys advertises that trip cancellations are covered through *** insurance, there is no reference of exclusions or conditions which might qualify the statement,” Through our partnership with ***, we are able to provide travelers with protection in case of trip interruptions or cancellations,” There is no reference to the conditions or exceptions that might be in *** contractI relied on the language on the website when I elected to purchase my flight and
I had to call about a booked flight and literally was on the phone for more than a total of hoursEach time I called I got a different story on why they could not process my requestEach time after lengthy discussion I requested to talk to a supervisorThe first time due to heave volume a supervisor would call me backThat never happenedThe second time it was after 5:pm so all the supervisors were offThe third time I reluctantly took what was offered and still no communication with a supervisor
The worst travel agency I have encountered and I work in the travel industryI booked a round trip flight to Saigon and was unable to get to Saigon on my return due to Visa issuesNot only did they refuse to help me keep the 2nd leg of my return journey (forced me to cancel the entire return trip) but they wanted to charge me almost $to change the flight to a different dayFrom reading other complaints, I am glad I booked a brand new flight instead of getting scammed again by JustFly to change my flightIn addition to this, they were unable to give me any refund on the airport taxes after being on the phone with them for over an hourThis is ILLEGAL as any customer who asks for strictly the taxes to be refunded minus any processing fees MUST be refunded for these taxesMy advice? Stay clear of JustFly and spend the extra few bucks to book direct or with a reputable company
We have booked a ticket from this company from US to IndiaAfter few days we called them to reschedule the flight and the customer representative asked used to cancel the ticket as we have CSA insuranceand we will get the refund from themJust we have to call them and give the cancellation email to them and they will refund the whole amount to youwhen I called CSA they said they need certain reasons to provide the refundWe have been cheated by this companyConsumer representative misguided us during the call and because of that we are facing issue
Purchased airline tickets from portland to oklahoma city online through their websiteAfter completing purchase I received a confirmation through emailUpon reading the email, I noticed the tickets went from portland to dallas/ftworth, but no conecting flight to my destination of oklahoma cityI called to find out why they gave me tickets to dallas/ftworth and not to oklahoma cityThey said thats the destination I bookedI told them no, and they had made a mistakeThey would not accept responsibility, told me to call the airline so I didThe airline said they couldnt do anything and that I needed to call the booking agencyI called them back and they refused to correct my tickets without charging me feesThis was not my mistakeThey were very rude and provided no helpNow im stuck with two round trip tickets that are useless to meWhy would I fly somewhere I never intended to go, nor need to go to
I purchased international tickets per phone call to *** Before booking the tickets I asked the associate about having to pay for luggageShe told me that we would each get a checked bag for freeAlso she didn't offer the $fee to be able to cancel the tickets within hrsAfter I received the confirmation email it said we had to pay for checked bagsI promptly called back and they told me they would do nothing and if I wanted to cancel it would be $a ticketToday of I cancel it would be $a ticketI called back again today - they said their associates don't tell people that and that I'd have to send an email to get an investigation done on the phone callMy mother who owns the credit card that we changed it on called her credit card company, they tried to deny the charge to justfly.com, it was promptly rejectedSo my mother's credit card company canceled her cardThe credit card company said the amount they charged and the amount in my confirmation email was
I booked a flight on 4/with this online websiteThe price quoted was My credit card was charged for moreWhen I tried to cancel the flight do to family emergencyThey will not offer full refund , only a credit to use in the future of months to a year outThen wanted to charge $to cancelI would like a full refund reversed on my cardThey stated is there policyBooked on American Airline which I spoke to rep and they can't issue a refund because it was booked through outside siteThis is a rip off airline and a scam to show cheaper prices when it is notAll consumer reports I read after the fact says this is a fraud website and Revdex.com is aware of the amount of complaints and practices by this company
They never explained thier cancellation and airline credit policy throughly when I paid a $feeTotal scamThen they lied and their customer service did nothing to fix itI literally had a customer service rep on the phone who claimed to be the top person in the company
I booked a flight for a friend in Nigeria to come on June 3rd,to come visit me in TN but my friend cancell the flightThe airline charged cancelation fee which am Ok withThey told me I have a credit through that ticket till Jan, to reuse the ticketBut I called earlier to rebook the ticket to use September 30th, or any time from thereCalled them in May, to rebook .They told me that it was not expensive a enough to book as they would like the ticket to be higher than the amount I paid beforeEven though they charged cancellation feeThis week I called them they now triple the cost of the ticket that it is impossible for me to pay the difference year charge was $Now they are saying the difference I have to pay is$On top of my credit from original ticket of about I think they are exploiting me as there are flight for to The difference of They are charging is criminal and exploiting because now am at their mercyThey can charge
Made a reservation today (7/27/at 9am) for a flight and tried to cancel it on the same day (7/27/at 12:45pm) within hours according to their cancellation policy and have been waiting on hold for 45+min, so the customer service agent said now I'm "outside the cancellation policy window" and they are telling me there's a $fee to cancel*currently still waiting on hold to speak to a supervisorCustomer service rep said she "can't find a supervisor to answer her call/there isn't a supervisor available"
Horrible company Changed our flights from what we booked without telling us and were going to charge ridiculous fees if we wanted to change back Customer service reps are rude and unhelpful Do not use this company
We purchased flight tickets with just fl*** months ago and paid a little extra to get the shortest flight Everything was ok till we got to our connecting flight in the USA where they had changed the flight from 6:am to 12:pm This company never notified us and we were stuck in the airport for hours We have small children waiting at home for our return and no plans were made pass the 9am original arrival time We called and when to the ticket agency about getting a different flight but nothing would be done No refund or apology for that matter from this horrible company If anyone is thinking about going with them don't the avertise savings is not worth it at the end you do not get what you paid for Horrible, horrible company
After purchasing international flight tickets with just fly.com I called to cancel of the tickets and was promised and emailed a confirmation for a partial refund in 6weeksThe other tickets were cancelled by the airline and we were promised a full refund in 6weeksAfter well over the weeks and a credit card dispute we have not gotten any of our money back and are out thousands of dollars to just fly.com
I was using*** & after I click purchase, I was pushed to a congratulatory website from JustFly***But when the military decided to push me forward to a combat zone, I had to cancel my wife's ticket to rendezvous with meI reluctantly paid $cancellation fee to retain $ticketBut when I tried to rebook, JustFly.com required the same route & did not have any available flights for that entire week using that credit despite me trying to book a month outYet their roundtrip availability was very present when I tried to book earlierHold times ranged from minutes to over an hour & each rep kept trying to transfer me to customer service even though they supposedly were customer serviceThe last rep that I talked to told me to hold for a supervisor & hung up on meThis website is a scam!!!
I purchase a flight ticket with just fly Going from ny to Houston Texas the amount of the ticket was cents Minutes Later something came up I decide to cancel the ticket when I was in there web page I read about the cancelation fee of cents I agree and I continued the cancelation it also said that I will get a full credit from the airline from the airline (spirit airline ) ok I agree on everything but then I call spirit airline to find out about my credit and surprise they told me I only have a dollars in credit cause spirit also charge me the cancellations fee of the same amount as just fly ...in just fly cancellation page doesn’t explain I will be get double charge from the agency and from the airline so I end up paying to cancel a flight
In February of 2018, I planned and paid for a professional development opportunity through InterHarmony Music Festival in Acqui Terme, ItalyThe total cost of this enrichment program (without flight and hotel) was $4,out of pocketI booked a $nonstop flight from LAX to MXP through JustFly.com on Norwegian Air on February 25th for the flight to take place on July 1st, at 8pmI was supposed to arrive in Milan on July 2ndWith that information, I booked a small excursion to Lake Como which was $That would have taken place on July 3rdI arrived to LAX on July 1st for my flight, only to find out through the Norwegian Air representative on site, that the flight was cancelled one month prior to my check inI was not informed of this through JustFlyI called JustFly's Customer Service, and they informed me that they were not aware of this flight cancellation either, and that they would refund the entire flight cost, of which they didHowever, later on on in the phone
I used the company "justfly" to book a flight yesterdayI received a confirmation email with a confirmation numberI then received an email an hour later that said my reservation had been cancelled with no reason as to whyI called the customer service number yesterday and waited, on two separate occasions, minutes and minutesEven after waiting so long I was unable to reach a customer service representativeI am currently waiting for the customer service department and have been waiting to speak to a representative for minutes
I booked a flight for my sister and their kids from Washington DC to Lima Peru for vacation , I used my debit card for the booking an the begining everything was ok until I received an email from justfly the next day early morning saying that they were not able to verify the form of payments so I called them as soon as possible to clearify this situation and I was told that theyvjust need a verification of the card so we did by phone with a agent and they told me that I will received my confirmation with the e-tickets of my flights in the next hours, by the afternoon I received the same notification with the same issues I called back again and I was told that ny card was decline due to insufficient funds when they withdraw the amount of my tickets from my card already TWICE so the agent requested me to send my bank statment to confirm that I was already charge for the tkts which I sent it to them right away , the agent berify and told me the same thing that everything was looking ok
I purchased an airline ticket from Just Fly on their websiteThe price that I was given was $I agreed to that price and continued with the purchase of the ticketThe next day there were two charges from Just Fly; one for $and the other for $Just Fly could not explain the $charge and refused to refund me either amountI canceled my flight and continued to call customer service to no availThey still refuse to refund my monies but want to give me a credit for the $amountFrom now on, I will purchase airline tickets the old fashion way
I would like to state Why is it that Just Fly doesn't release its physical address? Why do they hide their address? My issue relates from a flight that I booked through Just Fly on April 26, This flight was from Los Angeles to London on Sept 11, through *** *** *** ***, returning on September 23rd on British Airways flight At the time of booking and as a condition of electing to use Just Fly, I relied on Just Flys policies located at ***Just Flys advertises that trip cancellations are covered through *** insurance, there is no reference of exclusions or conditions which might qualify the statement,” Through our partnership with ***, we are able to provide travelers with protection in case of trip interruptions or cancellations,” There is no reference to the conditions or exceptions that might be in *** contractI relied on the language on the website when I elected to purchase my flight and
I had to call about a booked flight and literally was on the phone for more than a total of hoursEach time I called I got a different story on why they could not process my requestEach time after lengthy discussion I requested to talk to a supervisorThe first time due to heave volume a supervisor would call me backThat never happenedThe second time it was after 5:pm so all the supervisors were offThe third time I reluctantly took what was offered and still no communication with a supervisor
The worst travel agency I have encountered and I work in the travel industryI booked a round trip flight to Saigon and was unable to get to Saigon on my return due to Visa issuesNot only did they refuse to help me keep the 2nd leg of my return journey (forced me to cancel the entire return trip) but they wanted to charge me almost $to change the flight to a different dayFrom reading other complaints, I am glad I booked a brand new flight instead of getting scammed again by JustFly to change my flightIn addition to this, they were unable to give me any refund on the airport taxes after being on the phone with them for over an hourThis is ILLEGAL as any customer who asks for strictly the taxes to be refunded minus any processing fees MUST be refunded for these taxesMy advice? Stay clear of JustFly and spend the extra few bucks to book direct or with a reputable company
We have booked a ticket from this company from US to IndiaAfter few days we called them to reschedule the flight and the customer representative asked used to cancel the ticket as we have CSA insuranceand we will get the refund from themJust we have to call them and give the cancellation email to them and they will refund the whole amount to youwhen I called CSA they said they need certain reasons to provide the refundWe have been cheated by this companyConsumer representative misguided us during the call and because of that we are facing issue
Purchased airline tickets from portland to oklahoma city online through their websiteAfter completing purchase I received a confirmation through emailUpon reading the email, I noticed the tickets went from portland to dallas/ftworth, but no conecting flight to my destination of oklahoma cityI called to find out why they gave me tickets to dallas/ftworth and not to oklahoma cityThey said thats the destination I bookedI told them no, and they had made a mistakeThey would not accept responsibility, told me to call the airline so I didThe airline said they couldnt do anything and that I needed to call the booking agencyI called them back and they refused to correct my tickets without charging me feesThis was not my mistakeThey were very rude and provided no helpNow im stuck with two round trip tickets that are useless to meWhy would I fly somewhere I never intended to go, nor need to go to
I purchased international tickets per phone call to *** Before booking the tickets I asked the associate about having to pay for luggageShe told me that we would each get a checked bag for freeAlso she didn't offer the $fee to be able to cancel the tickets within hrsAfter I received the confirmation email it said we had to pay for checked bagsI promptly called back and they told me they would do nothing and if I wanted to cancel it would be $a ticketToday of I cancel it would be $a ticketI called back again today - they said their associates don't tell people that and that I'd have to send an email to get an investigation done on the phone callMy mother who owns the credit card that we changed it on called her credit card company, they tried to deny the charge to justfly.com, it was promptly rejectedSo my mother's credit card company canceled her cardThe credit card company said the amount they charged and the amount in my confirmation email was
I booked a flight on 4/with this online websiteThe price quoted was My credit card was charged for moreWhen I tried to cancel the flight do to family emergencyThey will not offer full refund , only a credit to use in the future of months to a year outThen wanted to charge $to cancelI would like a full refund reversed on my cardThey stated is there policyBooked on American Airline which I spoke to rep and they can't issue a refund because it was booked through outside siteThis is a rip off airline and a scam to show cheaper prices when it is notAll consumer reports I read after the fact says this is a fraud website and Revdex.com is aware of the amount of complaints and practices by this company
HORRIBLE AND MISLEADING...wants to charge us to fix they're mistake
They never explained thier cancellation and airline credit policy throughly when I paid a $feeTotal scamThen they lied and their customer service did nothing to fix itI literally had a customer service rep on the phone who claimed to be the top person in the company
I booked a flight for a friend in Nigeria to come on June 3rd,to come visit me in TN but my friend cancell the flightThe airline charged cancelation fee which am Ok withThey told me I have a credit through that ticket till Jan, to reuse the ticketBut I called earlier to rebook the ticket to use September 30th, or any time from thereCalled them in May, to rebook .They told me that it was not expensive a enough to book as they would like the ticket to be higher than the amount I paid beforeEven though they charged cancellation feeThis week I called them they now triple the cost of the ticket that it is impossible for me to pay the difference year charge was $Now they are saying the difference I have to pay is$On top of my credit from original ticket of about I think they are exploiting me as there are flight for to The difference of They are charging is criminal and exploiting because now am at their mercyThey can charge
Made a reservation today (7/27/at 9am) for a flight and tried to cancel it on the same day (7/27/at 12:45pm) within hours according to their cancellation policy and have been waiting on hold for 45+min, so the customer service agent said now I'm "outside the cancellation policy window" and they are telling me there's a $fee to cancel*currently still waiting on hold to speak to a supervisorCustomer service rep said she "can't find a supervisor to answer her call/there isn't a supervisor available"
Horrible company Changed our flights from what we booked without telling us and were going to charge ridiculous fees if we wanted to change back Customer service reps are rude and unhelpful Do not use this company
We purchased flight tickets with just fl*** months ago and paid a little extra to get the shortest flight Everything was ok till we got to our connecting flight in the USA where they had changed the flight from 6:am to 12:pm This company never notified us and we were stuck in the airport for hours We have small children waiting at home for our return and no plans were made pass the 9am original arrival time We called and when to the ticket agency about getting a different flight but nothing would be done No refund or apology for that matter from this horrible company If anyone is thinking about going with them don't the avertise savings is not worth it at the end you do not get what you paid for Horrible, horrible company
After purchasing international flight tickets with just fly.com I called to cancel of the tickets and was promised and emailed a confirmation for a partial refund in 6weeksThe other tickets were cancelled by the airline and we were promised a full refund in 6weeksAfter well over the weeks and a credit card dispute we have not gotten any of our money back and are out thousands of dollars to just fly.com
I was using*** & after I click purchase, I was pushed to a congratulatory website from JustFly***But when the military decided to push me forward to a combat zone, I had to cancel my wife's ticket to rendezvous with meI reluctantly paid $cancellation fee to retain $ticketBut when I tried to rebook, JustFly.com required the same route & did not have any available flights for that entire week using that credit despite me trying to book a month outYet their roundtrip availability was very present when I tried to book earlierHold times ranged from minutes to over an hour & each rep kept trying to transfer me to customer service even though they supposedly were customer serviceThe last rep that I talked to told me to hold for a supervisor & hung up on meThis website is a scam!!!
I purchase a flight ticket with just fly Going from ny to Houston Texas the amount of the ticket was cents Minutes Later something came up I decide to cancel the ticket when I was in there web page I read about the cancelation fee of cents I agree and I continued the cancelation it also said that I will get a full credit from the airline from the airline (spirit airline ) ok I agree on everything but then I call spirit airline to find out about my credit and surprise they told me I only have a dollars in credit cause spirit also charge me the cancellations fee of the same amount as just fly ...in just fly cancellation page doesn’t explain I will be get double charge from the agency and from the airline so I end up paying to cancel a flight
In February of 2018, I planned and paid for a professional development opportunity through InterHarmony Music Festival in Acqui Terme, ItalyThe total cost of this enrichment program (without flight and hotel) was $4,out of pocketI booked a $nonstop flight from LAX to MXP through JustFly.com on Norwegian Air on February 25th for the flight to take place on July 1st, at 8pmI was supposed to arrive in Milan on July 2ndWith that information, I booked a small excursion to Lake Como which was $That would have taken place on July 3rdI arrived to LAX on July 1st for my flight, only to find out through the Norwegian Air representative on site, that the flight was cancelled one month prior to my check inI was not informed of this through JustFlyI called JustFly's Customer Service, and they informed me that they were not aware of this flight cancellation either, and that they would refund the entire flight cost, of which they didHowever, later on on in the phone
I used the company "justfly" to book a flight yesterdayI received a confirmation email with a confirmation numberI then received an email an hour later that said my reservation had been cancelled with no reason as to whyI called the customer service number yesterday and waited, on two separate occasions, minutes and minutesEven after waiting so long I was unable to reach a customer service representativeI am currently waiting for the customer service department and have been waiting to speak to a representative for minutes