*** ** *** guidelines allow for hour flight cancellation without penaltyJustfly.com is refusing a penalty free cancellation for a reservation made less than one minute prior
Just purchased a flight with Justfly for $to Puerto Rico (post hurricane Maria.) Subsequently, I had to contact the airline directly to secure sitting assignmentsWhen airline email back information, it clearly indicated that fare was $I contacted Justfly back and explained the situationThey had me waiting for over minutes in conversation with a rep, Mr.*** Eventually, a supervisor by the name of* came to the phoneHe stated that was fare I had agreed toI mentioned to him that was previous me knowing they were charging more than double for the fare, which they also failed to inform meI also explained the nature of the trip, going to a devastated zoneSupervisor *** kept stating same argumentsunwilling to address the situation
I booked through JustFly.comSubsequently, they sent me an email saying that my itinerary has changed and I had to contact the airlineThe airline told me that one of the legs of the flight was cancelled but that I had to make new arrangements with JustFlyThey told me JustFly is notorious for telling customers to deal with the airline when they are responsible for making the changeI called JustFly and was put on hold for minutes then the call was disconnectedI called back times, selecting the new reservation option so that I could get throughI insisted on speaking to a managerEach time they put me back to customer service where I was on hold indefinitelyI have not been able to reach anyone t here
Justfly.com just cheated me and my kids out of $2,Here is a short video with recorded proof of their unethical business practicesHard-working people deserve better than this! PLEASE help me with thisI submitted one complaint a few weeks ago and never heard anything about it***
I booked a flight on the 6th of Janto Cebu, PhillipinesI thought I was getting a round-trip rate, but realized only after I hit the pay button, it was one-wayI cancelled the booking and called JustFly and explainedI was told I would get a refund, but it would be a $feeI expressed my discourse because their advertising stated 'Free cancellationFinally I told the agent that I was not in agreement with paying the $, but I wanted my refund and I would take the issue of the $laterOn the 9th of JanI looked at my bank statement and the money had not been refunded, but actually deposited by PAL AirlinesI called JustFly to inquirethe agent told me I did not qualify for refund and all she could do is give me a partial credit for future travelI expressed that that was unacceptableI want my money backAlso I found a $charge on my account from JustFly that they never mentioned
I had to cancel my flight and when doing so was informed of airline penalty and fees and was informed they would be deducted from the amount I paid for the flight My next credit card statement showed a $charge from JustflyI called to question this and to say I was misinformed this would come from the amount I had already paidI got nowhere and was informed I could call back the next day and could speak with a supervisor I did this and was connected to "***" who did not help at all He basically told me he could not do anything and I was stuck with the chargesEveryone I have spoken to on the phone has had a Phillipino accent and somewhat difficult to understand
I spent over hours off and on the phone trying to get a one day date change and the call kept getting escalated and the manager refused to change the date citing that there were no available seatsHowever, the airlines directly quoted seats availableThis was UNACCEPTABLE!
DO NOT use this company I purchased a round-trip airline ticket to travel to visit a friend The ticket price was $ Unfortunately, our travel plans changed, and I had to cancel the reservation JustFly charged me a $cancellation fee, but said that I had one year to use a travel credit of $ Sounds great, right?
Six months later I attempted to re-book the flight using the travel credit JustFly wanted to charge me a $re-booking fee! For that price, I could simply make new airline reservations directly with the airline for $ I contacted JustFly on several occasions, waiting on hold for over an hour each time, requesting to speak with a supervisor Each time, they told me that I needed to contact the airline In my opinion, they swindled me out of $ What on earth was the $cancellation fee? Why would they charge $to re-book the flight? RIDICULOUS It is money down the drain
On July 10, I purchase airline tickets for myself and *** Zhao to fly from StLouis, MO to Glasgow, Scotland with a layover in Philadelphia on September 24, Before we were due to fly, *** plans changed and she was going to be leaving from New York on the day of our departureOn September I called Justfly and spoke with a customer service agent to inquire about changing *** itineraryAfter examining the options the customer service rep explained to me the cheapest option would be to keep the itinerary as is, and that *** could simply arrive at the airport in Philadelphia and take the second leg of the trip to ScotlandI then confirmed with the agent that *** could show up in Philadelphia after skipping the first flight and that there would be no problemsOn the day of the flight, *** showed up at the Philadelphia airportWhen she arrived she was informed by the airline that because she was a no-show for the first leg of the trip her ticket was ca
I have purchased airline tickets in September for a trip to Australia in May Since purchasing my ticket, I have changed my name on my passport due to a divorce, therefore having to change my name on my ticketI have contacted Just Fly for weeks now submitting documents to process the name changeI have complied with their requests and have even incurred charges that were not originally stated when purchasing the ticket (fee to choose seats, fee to change name on ticket with the airline, additional fee to change name with Just Fly)Out of the numerous phone calls made for the last four weeks, every time I call, I have to submit different paperwork, they suddenly make me aware of different fees, and keep telling me to call back on the status of the name change within the next 24-hoursI do call back within their time frame, and nothing has changedI even called the airlines that I have the tickets with and they said that it is a simple change that can be done, but Ju
Justfly.com misspelled my husband's name on his round trip airline ticket from the US to Italy, and they are not fixing it even though they sent me multiple emails saying they will fix itWe will likely not be able to get on the plane to travel internationally when the name on the ticket doesn't match the name on the passport....I have several emails that specifically saying they will fix the error, but after weeks, no correction! At first they wanted to charge me $to fix his name, but when I told them they made the error, I was told to send an email to "***." I did that, and then they said they needed a copy of his passportI sent them a photo of his passport, and then they said they would fix it, but after weeks they still "can't" fix itI spoke with the airline, and they said they cannot fix the spelling, because we didn't buy the tickets directly from themThis is a nightmareHis was the name on the credit card that was charged to pay for the ticket
I contacted customer service for justfly*** on 5-20-I asked questions about changing my return date on my flightThe representative canceled my flight and was unable to reinstate my requestThe representative hung up on me when I asked to speak with a supI called back to confirm that I still had reservations and was sent a conformation emailIarrived at the airport for my flight and was told I didn't have a reservationI was told by a sup on 5/to allow hours for an investigationI contacted justfly on 5/I was on the phone for hours before speaking with a supHe advised that I will be refunded my $for my flight and the $for the insurancePer the sup I would receive a confirmation email and allow to weeks to be refundedI have not received an email and was not given a conformation number
This is Joyjit ***, Located at Austin, TexasHereby I’d like to share my annoying experience I faced with Justfly*** while purchasing ticket of USA to India Round tripOn 9/16/2017, I purchased travel tickets from justfly for roundtrip from Austin to Kolkata, India through British airwaysThe journey date was 12/17/and the return date was 01/14/For both the trips, one of the flights has transit at Heathrow AirportI was aware that for some certain conditions travelers need transit visa as per UK GovtlawSo I had asked Customer Associate who was selling the ticket to me on thisShe had confirmed me that, for my case, since the layover period at Heathrow are and hours for both the trips, I don’t need transit visaShe sent some links to justify her points and I agree on thatOn 12/10/I was checking the transit visa criteria at*** *** *** *** *** and found that for my case I need a transit visaI should have done my own homework
Back in jul 18,I buy a airplane ticket from justfly for $1,to brasil from boston/gru /and back....I cancel this ticket call then and they told me that Iwas going to have as credit this amount of $1,and then when I need another flight I can use this credit.The day come to use my credit when I was call pretty much ever day for over an hour to talk to somebody to help me out...I talk to a lit people for nothing...they push me around ever time over and over...one day this man came to talk and was rude and told me if I wanna to get another ticket I got to pay another $1,wich goes for $2,350.20...was I fee for cancel my ticket he told me that...no way in this world something like that exist....is not honest at all....is a ripoff...please help me out! Or get new ticket for the price Ipay or my money back
This company is quite possibly the biggest SCAM going!!!!! Don’t let their cheap prices reel you inI regret my decision not to book directly with the Airlines myselfI booked four tickets to go skiing in Deer Valley and their prices seemed great and competitiveWhen I received the email confirmation my husband’s name was spelled incorrectlyThey had reviewed the spelling of all of the names with me to approve themMy husband’s name was spelled completely different than what I approved.When I called them to fix this I was transferred three times and spent two hours on the phoneI was told I would have to pay $to change the ticketI argued with them and told them that it was not my fault but rather their error and I should not be expected to pay anythingThey said their staff is well trained and it wasn’t their mistakeI was then told they could lower the fee down to $When I called both JetBlue & American Airlines they told me there should be no fee whatsoeverThe next day I called back again and spent another two hours on the phone and they kept telling me they couldn’t get through to the airlines to change it but they would do it once they could get through to themI was actually in tears because they were telling me after two hours on the phone that there must be a poor connection and that they couldn’t hear me and would have to end the callThey said they were unable to divulge where their business wasI believe it’s IndiaThis company should be ashamed of how they do businessI’ve also been charged an unexplained fee for $after our phone conversationsHorrible experience that gives the Airlines a bad name! Stay away!!
I recently bought a plane ticket on JustFlyMy travel plans changed, so I tried to cancel my flightJustFly automatically charges a $fee, and then offers travel creditThis is a drag to pay $150, but it seemed worth the $of travel credit I'd be getting back, so I paid the feeOnly after paying the $fee does their website make it clear that the travel credit will only apply to flights (1) from the same airline, (2) for the same passenger, and (3) for the SAME TRAVEL ROUTEObviously this severely limits the options for what you can use the travel credit forIn fact, I haven't even been able to find a single flight that will work for me and meet that criteriaSo now, I've paid $just to cancel a flight that I could have skipped for freeAnd I have $of USELESS travel creditWhen I reached out to the company, they only replied with a standard, predrafted "** *** ***
Thanks for nothingI will never book through this company again, and I want to make sure others don't have a similar or worse experienceIt's too bad I can't leave a star review-------
One more thing, this company is so shady, that if you search them on other review sites, like ***, they clearly have been paying for positive reviewsThey have 50,more reviews on *** than ***you know, the biggest travel booking site in the worldAnd the majority of reviews are fewer than wordsThat speaks novels about how this company does businessStay away from them unless you want to be ripped off
I've been trying to get a refund for an airfare that I purchased in March for $USDI cancelled my reservation on November 21, 2016, had to pay a penalty of $USD at the time of cancellation, but the refund for the ticket I did not use has not taken placeI've called customer service and they put me on hold indefinitely because the accounting department is not availableThis is completely unacceptable
We had booked a flight to Brazil, leaving today and a Dream Vacation for my family and just was informed yesterday that we needed a VISA to enter the country and up to now no details, or information letting us know or asking if we know what needs to be done before we depart and what lengths to go
There error, of not sending me confirmation I had to call and ask them, tried to DBL charge my CCand every step of the way, I had to call and ask, and be brushed off time and time again
United airlines tried to help us, but the way JUST FLY has it conditioned there hands are tied and I am out or week vacation at our own expenseMy family is now stuck at home without a vacation, and we have no extra funds to go anywhere to replace our heartache
I have purchased international tickets with the protection plan of free cancellation if cancelled within hours and have been charged $for the cancellation within minutes after noticing that the date was one month earlierThey could not issue the refund right away because I used my ex husbands credit cardThey advised that he must email them within hours at *** and submit a confirmation letter from the credit card holderThe email was sent and hour later, followed by the call hours later to check upon the status, but they argued that because I called hours later the fee will be $
Good dayI booked a flight through justfly on february 16, I selected the dates I would like to travel and proceed on to booking my flight., As I submitted my information and payment I notice that my flight information has changed from the date I wanted to travel to a completely different dateBefore I submitted my information I went over my itinerary at lease two time to make sure that everything was correctI contacted Justfly immediately and inform them of what had happenedJustfly customer personal didn't care much about what I had to say but explain that I can cancel my reservation but it was going to cost me one hundred and twenty five dollarsI was completely shock as the mistake was not on my part and now within a few minutes this company wanted to charge me one hundred and twenty five dollars just to cancel my flightI contacted the airline and was told that the airlines does not charge a fee as long as the reservation is cancel before twenty four hours so how
*** ** *** guidelines allow for hour flight cancellation without penaltyJustfly.com is refusing a penalty free cancellation for a reservation made less than one minute prior
Just purchased a flight with Justfly for $to Puerto Rico (post hurricane Maria.) Subsequently, I had to contact the airline directly to secure sitting assignmentsWhen airline email back information, it clearly indicated that fare was $I contacted Justfly back and explained the situationThey had me waiting for over minutes in conversation with a rep, Mr.*** Eventually, a supervisor by the name of
* came to the phoneHe stated that was fare I had agreed toI mentioned to him that was previous me knowing they were charging more than double for the fare, which they also failed to inform meI also explained the nature of the trip, going to a devastated zoneSupervisor *** kept stating same argumentsunwilling to address the situation
I booked through JustFly.comSubsequently, they sent me an email saying that my itinerary has changed and I had to contact the airlineThe airline told me that one of the legs of the flight was cancelled but that I had to make new arrangements with JustFlyThey told me JustFly is notorious for telling customers to deal with the airline when they are responsible for making the changeI called JustFly and was put on hold for minutes then the call was disconnectedI called back times, selecting the new reservation option so that I could get throughI insisted on speaking to a managerEach time they put me back to customer service where I was on hold indefinitelyI have not been able to reach anyone t here
Justfly.com just cheated me and my kids out of $2,Here is a short video with recorded proof of their unethical business practicesHard-working people deserve better than this! PLEASE help me with thisI submitted one complaint a few weeks ago and never heard anything about it***
I booked a flight on the 6th of Janto Cebu, PhillipinesI thought I was getting a round-trip rate, but realized only after I hit the pay button, it was one-wayI cancelled the booking and called JustFly and explainedI was told I would get a refund, but it would be a $feeI expressed my discourse because their advertising stated 'Free cancellationFinally I told the agent that I was not in agreement with paying the $, but I wanted my refund and I would take the issue of the $laterOn the 9th of JanI looked at my bank statement and the money had not been refunded, but actually deposited by PAL AirlinesI called JustFly to inquirethe agent told me I did not qualify for refund and all she could do is give me a partial credit for future travelI expressed that that was unacceptableI want my money backAlso I found a $charge on my account from JustFly that they never mentioned
I had to cancel my flight and when doing so was informed of airline penalty and fees and was informed they would be deducted from the amount I paid for the flight My next credit card statement showed a $charge from JustflyI called to question this and to say I was misinformed this would come from the amount I had already paidI got nowhere and was informed I could call back the next day and could speak with a supervisor I did this and was connected to "***" who did not help at all He basically told me he could not do anything and I was stuck with the chargesEveryone I have spoken to on the phone has had a Phillipino accent and somewhat difficult to understand
I spent over hours off and on the phone trying to get a one day date change and the call kept getting escalated and the manager refused to change the date citing that there were no available seatsHowever, the airlines directly quoted seats availableThis was UNACCEPTABLE!
DO NOT use this company I purchased a round-trip airline ticket to travel to visit a friend The ticket price was $ Unfortunately, our travel plans changed, and I had to cancel the reservation JustFly charged me a $cancellation fee, but said that I had one year to use a travel credit of $ Sounds great, right?
Six months later I attempted to re-book the flight using the travel credit JustFly wanted to charge me a $re-booking fee! For that price, I could simply make new airline reservations directly with the airline for $ I contacted JustFly on several occasions, waiting on hold for over an hour each time, requesting to speak with a supervisor Each time, they told me that I needed to contact the airline In my opinion, they swindled me out of $ What on earth was the $cancellation fee? Why would they charge $to re-book the flight? RIDICULOUS It is money down the drain
On July 10, I purchase airline tickets for myself and *** Zhao to fly from StLouis, MO to Glasgow, Scotland with a layover in Philadelphia on September 24, Before we were due to fly, *** plans changed and she was going to be leaving from New York on the day of our departureOn September I called Justfly and spoke with a customer service agent to inquire about changing *** itineraryAfter examining the options the customer service rep explained to me the cheapest option would be to keep the itinerary as is, and that *** could simply arrive at the airport in Philadelphia and take the second leg of the trip to ScotlandI then confirmed with the agent that *** could show up in Philadelphia after skipping the first flight and that there would be no problemsOn the day of the flight, *** showed up at the Philadelphia airportWhen she arrived she was informed by the airline that because she was a no-show for the first leg of the trip her ticket was ca
I have purchased airline tickets in September for a trip to Australia in May Since purchasing my ticket, I have changed my name on my passport due to a divorce, therefore having to change my name on my ticketI have contacted Just Fly for weeks now submitting documents to process the name changeI have complied with their requests and have even incurred charges that were not originally stated when purchasing the ticket (fee to choose seats, fee to change name on ticket with the airline, additional fee to change name with Just Fly)Out of the numerous phone calls made for the last four weeks, every time I call, I have to submit different paperwork, they suddenly make me aware of different fees, and keep telling me to call back on the status of the name change within the next 24-hoursI do call back within their time frame, and nothing has changedI even called the airlines that I have the tickets with and they said that it is a simple change that can be done, but Ju
Justfly.com misspelled my husband's name on his round trip airline ticket from the US to Italy, and they are not fixing it even though they sent me multiple emails saying they will fix itWe will likely not be able to get on the plane to travel internationally when the name on the ticket doesn't match the name on the passport....I have several emails that specifically saying they will fix the error, but after weeks, no correction! At first they wanted to charge me $to fix his name, but when I told them they made the error, I was told to send an email to "***." I did that, and then they said they needed a copy of his passportI sent them a photo of his passport, and then they said they would fix it, but after weeks they still "can't" fix itI spoke with the airline, and they said they cannot fix the spelling, because we didn't buy the tickets directly from themThis is a nightmareHis was the name on the credit card that was charged to pay for the ticket
I contacted customer service for justfly*** on 5-20-I asked questions about changing my return date on my flightThe representative canceled my flight and was unable to reinstate my requestThe representative hung up on me when I asked to speak with a supI called back to confirm that I still had reservations and was sent a conformation emailIarrived at the airport for my flight and was told I didn't have a reservationI was told by a sup on 5/to allow hours for an investigationI contacted justfly on 5/I was on the phone for hours before speaking with a supHe advised that I will be refunded my $for my flight and the $for the insurancePer the sup I would receive a confirmation email and allow to weeks to be refundedI have not received an email and was not given a conformation number
This is Joyjit ***, Located at Austin, TexasHereby I’d like to share my annoying experience I faced with Justfly*** while purchasing ticket of USA to India Round tripOn 9/16/2017, I purchased travel tickets from justfly for roundtrip from Austin to Kolkata, India through British airwaysThe journey date was 12/17/and the return date was 01/14/For both the trips, one of the flights has transit at Heathrow AirportI was aware that for some certain conditions travelers need transit visa as per UK GovtlawSo I had asked Customer Associate who was selling the ticket to me on thisShe had confirmed me that, for my case, since the layover period at Heathrow are and hours for both the trips, I don’t need transit visaShe sent some links to justify her points and I agree on thatOn 12/10/I was checking the transit visa criteria at*** *** *** *** *** and found that for my case I need a transit visaI should have done my own homework
Back in jul 18,I buy a airplane ticket from justfly for $1,to brasil from boston/gru /and back....I cancel this ticket call then and they told me that Iwas going to have as credit this amount of $1,and then when I need another flight I can use this credit.The day come to use my credit when I was call pretty much ever day for over an hour to talk to somebody to help me out...I talk to a lit people for nothing...they push me around ever time over and over...one day this man came to talk and was rude and told me if I wanna to get another ticket I got to pay another $1,wich goes for $2,350.20...was I fee for cancel my ticket he told me that...no way in this world something like that exist....is not honest at all....is a ripoff...please help me out! Or get new ticket for the price Ipay or my money back
This company is quite possibly the biggest SCAM going!!!!! Don’t let their cheap prices reel you inI regret my decision not to book directly with the Airlines myselfI booked four tickets to go skiing in Deer Valley and their prices seemed great and competitiveWhen I received the email confirmation my husband’s name was spelled incorrectlyThey had reviewed the spelling of all of the names with me to approve themMy husband’s name was spelled completely different than what I approved.When I called them to fix this I was transferred three times and spent two hours on the phoneI was told I would have to pay $to change the ticketI argued with them and told them that it was not my fault but rather their error and I should not be expected to pay anythingThey said their staff is well trained and it wasn’t their mistakeI was then told they could lower the fee down to $When I called both JetBlue & American Airlines they told me there should be no fee whatsoeverThe next day I called back again and spent another two hours on the phone and they kept telling me they couldn’t get through to the airlines to change it but they would do it once they could get through to themI was actually in tears because they were telling me after two hours on the phone that there must be a poor connection and that they couldn’t hear me and would have to end the callThey said they were unable to divulge where their business wasI believe it’s IndiaThis company should be ashamed of how they do businessI’ve also been charged an unexplained fee for $after our phone conversationsHorrible experience that gives the Airlines a bad name! Stay away!!
I recently bought a plane ticket on JustFlyMy travel plans changed, so I tried to cancel my flightJustFly automatically charges a $fee, and then offers travel creditThis is a drag to pay $150, but it seemed worth the $of travel credit I'd be getting back, so I paid the feeOnly after paying the $fee does their website make it clear that the travel credit will only apply to flights (1) from the same airline, (2) for the same passenger, and (3) for the SAME TRAVEL ROUTEObviously this severely limits the options for what you can use the travel credit forIn fact, I haven't even been able to find a single flight that will work for me and meet that criteriaSo now, I've paid $just to cancel a flight that I could have skipped for freeAnd I have $of USELESS travel creditWhen I reached out to the company, they only replied with a standard, predrafted "** *** ***
Thanks for nothingI will never book through this company again, and I want to make sure others don't have a similar or worse experienceIt's too bad I can't leave a star review-------
One more thing, this company is so shady, that if you search them on other review sites, like ***, they clearly have been paying for positive reviewsThey have 50,more reviews on *** than ***you know, the biggest travel booking site in the worldAnd the majority of reviews are fewer than wordsThat speaks novels about how this company does businessStay away from them unless you want to be ripped off
I've been trying to get a refund for an airfare that I purchased in March for $USDI cancelled my reservation on November 21, 2016, had to pay a penalty of $USD at the time of cancellation, but the refund for the ticket I did not use has not taken placeI've called customer service and they put me on hold indefinitely because the accounting department is not availableThis is completely unacceptable
We had booked a flight to Brazil, leaving today and a Dream Vacation for my family and just was informed yesterday that we needed a VISA to enter the country and up to now no details, or information letting us know or asking if we know what needs to be done before we depart and what lengths to go
There error, of not sending me confirmation I had to call and ask them, tried to DBL charge my CCand every step of the way, I had to call and ask, and be brushed off time and time again
United airlines tried to help us, but the way JUST FLY has it conditioned there hands are tied and I am out or week vacation at our own expenseMy family is now stuck at home without a vacation, and we have no extra funds to go anywhere to replace our heartache
I have purchased international tickets with the protection plan of free cancellation if cancelled within hours and have been charged $for the cancellation within minutes after noticing that the date was one month earlierThey could not issue the refund right away because I used my ex husbands credit cardThey advised that he must email them within hours at *** and submit a confirmation letter from the credit card holderThe email was sent and hour later, followed by the call hours later to check upon the status, but they argued that because I called hours later the fee will be $
Good dayI booked a flight through justfly on february 16, I selected the dates I would like to travel and proceed on to booking my flight., As I submitted my information and payment I notice that my flight information has changed from the date I wanted to travel to a completely different dateBefore I submitted my information I went over my itinerary at lease two time to make sure that everything was correctI contacted Justfly immediately and inform them of what had happenedJustfly customer personal didn't care much about what I had to say but explain that I can cancel my reservation but it was going to cost me one hundred and twenty five dollarsI was completely shock as the mistake was not on my part and now within a few minutes this company wanted to charge me one hundred and twenty five dollars just to cancel my flightI contacted the airline and was told that the airlines does not charge a fee as long as the reservation is cancel before twenty four hours so how