On Sunday November 12, my wife and I booked a flight through Justfly*** with trip cancellation insurance to Honolulu, HawaiiThis was $After paying for this flight we realized we booked the wrong destination in Hawaii, and paid for an additional flight to the right destination through justfly*** for $We went to cancel our first flight on the internet through justfly,but our trip cancellation insurance didn't come into effect until the following day November 13, and justfly were charging $to cancelSo I decided to call United who the airfare tickets were with and cancel directly with themHowever, United were unable to cancel our flight and provide a refund as they did not have our payment, Justfly still had our moneyThe following day, November 13, my wife and I canceled our flight through Justfly where they charged us $cancellation fee, cancelled our trip cancellation insurance and told us wrong destinations are not covered and refused to give us a refund
I paid $to Justfly.com to select seats on the flights I also booked through them from ORD > IST, IST > SKP, and the two return flightsWhen I arrived at the airport, my seats were not reservedOn two of the four flights, I ended up in middle seats which was exactly what I was trying to avoid by paying to reserve seats in advanceI'd like a refund for this seat selection since no seats were actually selected for meI've submitted this request twice to the business directly and haven't received a response
This is the worst experience ever in booking a trip and I have done it for 40years; lies about the prices, quotes one and charges another, two plus hours waiting on the phone and never getting any result, unable to confirm seats and then no seats available unless you pay extraAbsolutely the worst
Not a trustworthy ticket agencyBooked online with JustFlyWhen you pay for the reservation there is a menu bar that says Cancel Flight on their confirmation webpageHowever as soon as you get the ticket confirmation that option is removedSo I wanted to cancel my flight after hours and well within the hours permittedI could not do it online anymoreThe link they give you just circles back to the booking confirmation pageNo contact telephone number listed on their site! I had to google it!!! I got someone on the line and she cancelled the flightNo reimbursement yet, but for sure they will keep my $insurance and possibly another $for processing, while cancelling within 24hours should not cost the costumer a dimeUse other merchants and save on the headache
Last year I booked a ticket MIA to MGAA few weeks later I found out I was pregnant and with a doctors note and warning NOT to travel to Nicaragua beacuse it was a Zika virus zoneI cancelled the tickets and was charge $per person cancallation fee and offered travel credit valid for yearI paid $to cancel a ticketThey charged my card too much and I had to contact my bank to dispute the extra chargeNow- less than a year later I am trying to rebook using the flight creditThe airline no longer flies to MGA THere is civil unrest in Nicaragua right now so we can't go They are saying we have to travel by Sept 12,,this is not trueIt is for booking before Sept The airline is offering to let us change cities they they fly to but we dont need to go to any of those citiesWe travel to see family, not to vacation$is alot of money to my family so losing it hurts us and that is horrible customer serviceThe change fee with the airline will be $
Traveled to Northern Philippines, got a decent deal, but when my flight got canceled on a monday they didn't contact me to let me know my flight changed to wednesdayIf they would've emailed me then I could've gotten a sunday flight insteadBecause they didn't make me aware of the situation, I had to pay for a hotel room in *** that I couldn't cancel due to it was past the hotels policy date
I had the most (HORRIFIC EXPERIENCE)with (JUSTFLY.COM)in the (FACT) I purchased extra(INSURANCE) with JUSTFLY.COM TO NO! AVAIL(MINUTES) after purchasing my tickets through JUSTFLY.COM,I realized I made an evening flight, instead of a day flight as I will be traveling with my child who is a minorAfter trying for minutes that turned into HOURS...which then turned into DAYS, DAYS TO BE EXACT, listening to countless hours of music, ONLY THEN was I Finally able to reach a person at their location whose name she gave as ***, who then informed us that (NOTHING) WAS GOING TO BE DONE ! To correct this very slight mishapMeaning that the (PROTECTION INSURANCE) THAT WAS PURCHASED FOR $WAS COMPLETELY USELESSMore people should be made AWARE OF THIS BOGUS, USELESS SUPPOSED SERVICEI WILL BE CONTACTING MY LOCAL COUNCILMAN REGARDING THIS ISSUE
I booked two tickets for me and my wife on *** which I had to cancel due to change in travel plansThe website directed me to call their customer service number as I tried to cancel the ticket myself from their websiteSo I called and cancelled the ticket without any issuesSpecifically the agent said that I will be receiving a "full refund" within 2-business days without mentioning any fees or penalties, which is what I expected based on the common practice of airlines and online travel agents in the USSpecifically the agent used the "full refund" term multiple times as she was confirming my intention to cancel the flight
One day later, when I checked my account on *** I noticed a receipt that shows a $change fee ($per person), which is apparently a cancellation fee that I was never told about Had I known about the fee I would have kept my reservationThis is a clear case of misleading the consumer by not disclosing important information regarding
I was trying to book two tickets, one is one-way, and the other one is round tripAfter the first ticket is booked, they told me that their website is fluctuating, and they may not help me to book the second oneThen, I would have to cancel the first one, and they charged me dollars for cancellation fee because of their technical problemI talked to their customer service, and they agree to waive the fee, and transfer me to the cancellation department, said they are ready to help me to cancel it with no feeThen, the new guy know nothing about what we talked with customer serviceI started to explain my situation and their problem againI called them hours, and they just keep on transferring me to the other department, and charged me the cancellation fee at the end
Justfly charges customers a seat selection fee when the actual airline does not charge this feeThe price of ticket with the airline is cheaper than with the travel agency when they advertise they would be cheaperJustfly tells customer to book with the airline directly if we are not satisfied with them, instead of helping the customer with their booking issue Poor Customer service: I asked to speak with the supervisor and this was not allowed, and that if I am not happy with the flight, that I should just cancel and book elsewhere Overall: I will not book with justfly again as they are unreasonable with prices when the airline itself does not charge a certain fee that they are charging for the same flight and same seats
When I Purchased the ticket it said it was going to cost me and when they charged I noticed in my bank statement that it charged me I called and they said that they can increase their price whenever they want, which is completely wrong because the costumer should be able to either accept or deny the increased priceThis is completely wrong and they are committing fraud by charging you $dollars to cancel a flight that you did not agree to pay at that priceThey didn't even asked if I was ok to pay for the new price - they just chargedWhat if it would have been 500$ more? Am I supposed to just be ok with it? And Jason, the supervisor, was no help at all
I would like to seek your help to obtain the full refund/billing adjustment on the unauthorized charge on my Capital One credit card amounting to $4,charged on November 10, On July my wife and myself booked our flights online to Justfly, a travel agency and paid our airfare accordingly using my Capital One credit cardOn November 10, I changed (not cancel) my departure date from December to November at Justfly website and Justfly charged me a $feeAnother charge by Justfly was posted on my Capital One card amounting to $4,I disputed this unauthorized charge and called/corresponded with the travel agency Justfly and Philippine Airlines customer serviceThe unauthorized charge was discussed to Capital Once customer service on November to Coleen, *** *** *** After explaining all the details to ColeenI was informed that no automatic reversal will be made as my claim will have to be investigated first which I understandI w
I booked a fare online at the JustFly website and selected a departure date of September 15th with a return date of September 17th However the confirmation provided to me after the purchase was with a return date of December 17th I immediately called customer service to let them know about the technical malfunction of their website and request a refundThey told me they would charge me $to cancel the flight I had made minutes priorThe representative I spoke with would not provide an agent ID or identifier other than the name JessI spoke with her at approximately 1pm on Wednesday September 6thShe told me that their is no problem with the system without even checking with anyoneI asked to speak with a supervisor and she told me I could not and would simply receive the same rejected request for a refundI asked again and she put me on hold for minuteWhen she returned she said her supervisor said they could charge me a $feeI told her that was still
Don't ever use this companyI found flights and paid for themI received email confirmation then received another email that I needed to call them because something changed on my flightThey ended up charging me $instead of $"due to seat changes" which is crap since I was able to go to the direct site and see seat were still for the original amountThen they wanted to charge me another $to cancelIt is so frustrating and at this point I still don't know if I got my flight booked
I bought airlines tickets from this booking agencyThey sold me insurance so I could change my flight if neededI spent over hours on hold trying to talk to someone to change my flight - that had to be doneI was eventually able to talk to a supervisor - the insurance is a scam - you have to ask for your change fees retroactively which is not clear when you buy the insuranceAlso they wanted to charge a $for changing the flights even though their number was the only way to get the flight changes goingI refused to pay so now I am trying to contact the airlines myself even though they said they are not sure that will be possible
My aging mother made a typo when booking her reservationI called times to correct the typoI was given varying fees to make the correction ranging from $- $each time I calledI was asked to email a copy of the passport so they can request a waiver from the airline to make the changeI emailed it twiceEach time I called it was like starting all overIt's been over a week and they still can't make the changeI considered cancelling the reservation altogether but they said I can't cancel a reservationSo I called back and asked a different agent what their cancellation policy isShe said they charge $per ticket to cancelI asked if my credit will be with Justfly or the airlineShe didn't knowI called back to speak to a managerI had to call back times as they really make it hard to get a manager on the lineI'm still on holdI looked online for a written cancellation policy and can't find it on their website anywhere
I purchased airline tickets I was wanted to change departure dateThe airline website said for international flights it would be $plus price difference of the flightWhen I contacted Justfly I couldn't get through to a agentI was on hold for hours and my phone would get disconnectedI called from two other phones and still was on hold and got disconnectedI called back a different day got in contact with a agent and was advised that it would be $in addition to the $charge and price differenceThere page clearly states that it is $and price differenceI requested to speak to a manager and the manager sounded like the same person as the customer representativeShe didn't allow me to speak she said her side of the story and refused to listen
Ridiculous that they don't refund flights after the hour purchasing period has passedRidiculous that if you DO try to cancel within hours of purchasing the ticket, you are charged $No other flight booking website has this same horrible policyI will never buy through their site again
NEVER USE THIS COMPANY!! This was my first attempt at booking with Justfly.com Here is what I experienced: multiple emails prompting me to call as there where problems with my reservation The first time I called it took hours to make a correction to a birth date I was then told all was good The next day I received two more emails requesting I call as there was a problem and if I did not make contact within a few hours my reservation would be cancelled I called and was informed they needed our passport numbers to complete this reservation The travel was completely within the USA with no foreign travel Justfly informed me it was the airline requesting this information and that if I did not provide it they would cancel our reservation Justfly WOULD NOT allow me to talk to a supervisorThis took about minutes of my time and I would not provide my passport information I called the airlines directly and informed them of what I was being told They confirmed my reservation and my bank confirmed payment as well as the airlines While on the phone with the airlines as the airlines put information into my reservation stating that a passport was not needed for this travel, Justfly cancelled my reservation after the airlines provided notation The airlines watched the status of my reservation change The airline was fabulous and assisted us in securing the reservation through them I then called Justfly to find out what was going on and they informed me I cancelled the reservation and there would be a fee for the cancellation I explained that I did not cancel it they did and that the airlines watched it change as I was on the phone with them to investigate the need for a passport Justfly struggled with this idea and repeated multiple times that I cancelled it Again they WOULD NOT allow me to talk with a supervisor After much frustration and a direct message as what options I have based on their business practices, Justfly agreed to refund all the charges within - hoursIt has not been - hours yet, but I will write again if I do not have the refund within this time frame Needless to say I am writing in hope that others do not experience what we have experienced I am also hoping to disclose Justfly as after my experience I spent time researching them and have found issues have happened to lots of folks This is a business that needs to be shutdown and airlines need to know what Justfly is saying about them
On Sunday November 12, my wife and I booked a flight through Justfly*** with trip cancellation insurance to Honolulu, HawaiiThis was $After paying for this flight we realized we booked the wrong destination in Hawaii, and paid for an additional flight to the right destination through justfly*** for $We went to cancel our first flight on the internet through justfly,but our trip cancellation insurance didn't come into effect until the following day November 13, and justfly were charging $to cancelSo I decided to call United who the airfare tickets were with and cancel directly with themHowever, United were unable to cancel our flight and provide a refund as they did not have our payment, Justfly still had our moneyThe following day, November 13, my wife and I canceled our flight through Justfly where they charged us $cancellation fee, cancelled our trip cancellation insurance and told us wrong destinations are not covered and refused to give us a refund
I paid $to Justfly.com to select seats on the flights I also booked through them from ORD > IST, IST > SKP, and the two return flightsWhen I arrived at the airport, my seats were not reservedOn two of the four flights, I ended up in middle seats which was exactly what I was trying to avoid by paying to reserve seats in advanceI'd like a refund for this seat selection since no seats were actually selected for meI've submitted this request twice to the business directly and haven't received a response
This is the worst experience ever in booking a trip and I have done it for 40years; lies about the prices, quotes one and charges another, two plus hours waiting on the phone and never getting any result, unable to confirm seats and then no seats available unless you pay extraAbsolutely the worst
Not a trustworthy ticket agencyBooked online with JustFlyWhen you pay for the reservation there is a menu bar that says Cancel Flight on their confirmation webpageHowever as soon as you get the ticket confirmation that option is removedSo I wanted to cancel my flight after hours and well within the hours permittedI could not do it online anymoreThe link they give you just circles back to the booking confirmation pageNo contact telephone number listed on their site! I had to google it!!! I got someone on the line and she cancelled the flightNo reimbursement yet, but for sure they will keep my $insurance and possibly another $for processing, while cancelling within 24hours should not cost the costumer a dimeUse other merchants and save on the headache
Last year I booked a ticket MIA to MGAA few weeks later I found out I was pregnant and with a doctors note and warning NOT to travel to Nicaragua beacuse it was a Zika virus zoneI cancelled the tickets and was charge $per person cancallation fee and offered travel credit valid for yearI paid $to cancel a ticketThey charged my card too much and I had to contact my bank to dispute the extra chargeNow- less than a year later I am trying to rebook using the flight creditThe airline no longer flies to MGA THere is civil unrest in Nicaragua right now so we can't go They are saying we have to travel by Sept 12,,this is not trueIt is for booking before Sept The airline is offering to let us change cities they they fly to but we dont need to go to any of those citiesWe travel to see family, not to vacation$is alot of money to my family so losing it hurts us and that is horrible customer serviceThe change fee with the airline will be $
I bought insurance for cancellation and they still charged meThey did not honor there insurance
Traveled to Northern Philippines, got a decent deal, but when my flight got canceled on a monday they didn't contact me to let me know my flight changed to wednesdayIf they would've emailed me then I could've gotten a sunday flight insteadBecause they didn't make me aware of the situation, I had to pay for a hotel room in *** that I couldn't cancel due to it was past the hotels policy date
I had the most (HORRIFIC EXPERIENCE)with (JUSTFLY.COM)in the (FACT) I purchased extra(INSURANCE) with JUSTFLY.COM TO NO! AVAIL(MINUTES) after purchasing my tickets through JUSTFLY.COM,I realized I made an evening flight, instead of a day flight as I will be traveling with my child who is a minorAfter trying for minutes that turned into HOURS...which then turned into DAYS, DAYS TO BE EXACT, listening to countless hours of music, ONLY THEN was I Finally able to reach a person at their location whose name she gave as ***, who then informed us that (NOTHING) WAS GOING TO BE DONE ! To correct this very slight mishapMeaning that the (PROTECTION INSURANCE) THAT WAS PURCHASED FOR $WAS COMPLETELY USELESSMore people should be made AWARE OF THIS BOGUS, USELESS SUPPOSED SERVICEI WILL BE CONTACTING MY LOCAL COUNCILMAN REGARDING THIS ISSUE
I booked two tickets for me and my wife on *** which I had to cancel due to change in travel plansThe website directed me to call their customer service number as I tried to cancel the ticket myself from their websiteSo I called and cancelled the ticket without any issuesSpecifically the agent said that I will be receiving a "full refund" within 2-business days without mentioning any fees or penalties, which is what I expected based on the common practice of airlines and online travel agents in the USSpecifically the agent used the "full refund" term multiple times as she was confirming my intention to cancel the flight
One day later, when I checked my account on *** I noticed a receipt that shows a $change fee ($per person), which is apparently a cancellation fee that I was never told about Had I known about the fee I would have kept my reservationThis is a clear case of misleading the consumer by not disclosing important information regarding
I was trying to book two tickets, one is one-way, and the other one is round tripAfter the first ticket is booked, they told me that their website is fluctuating, and they may not help me to book the second oneThen, I would have to cancel the first one, and they charged me dollars for cancellation fee because of their technical problemI talked to their customer service, and they agree to waive the fee, and transfer me to the cancellation department, said they are ready to help me to cancel it with no feeThen, the new guy know nothing about what we talked with customer serviceI started to explain my situation and their problem againI called them hours, and they just keep on transferring me to the other department, and charged me the cancellation fee at the end
Justfly charges customers a seat selection fee when the actual airline does not charge this feeThe price of ticket with the airline is cheaper than with the travel agency when they advertise they would be cheaperJustfly tells customer to book with the airline directly if we are not satisfied with them, instead of helping the customer with their booking issue Poor Customer service: I asked to speak with the supervisor and this was not allowed, and that if I am not happy with the flight, that I should just cancel and book elsewhere Overall: I will not book with justfly again as they are unreasonable with prices when the airline itself does not charge a certain fee that they are charging for the same flight and same seats
When I Purchased the ticket it said it was going to cost me and when they charged I noticed in my bank statement that it charged me I called and they said that they can increase their price whenever they want, which is completely wrong because the costumer should be able to either accept or deny the increased priceThis is completely wrong and they are committing fraud by charging you $dollars to cancel a flight that you did not agree to pay at that priceThey didn't even asked if I was ok to pay for the new price - they just chargedWhat if it would have been 500$ more? Am I supposed to just be ok with it? And Jason, the supervisor, was no help at all
I would like to seek your help to obtain the full refund/billing adjustment on the unauthorized charge on my Capital One credit card amounting to $4,charged on November 10, On July my wife and myself booked our flights online to Justfly, a travel agency and paid our airfare accordingly using my Capital One credit cardOn November 10, I changed (not cancel) my departure date from December to November at Justfly website and Justfly charged me a $feeAnother charge by Justfly was posted on my Capital One card amounting to $4,I disputed this unauthorized charge and called/corresponded with the travel agency Justfly and Philippine Airlines customer serviceThe unauthorized charge was discussed to Capital Once customer service on November to Coleen, *** *** *** After explaining all the details to ColeenI was informed that no automatic reversal will be made as my claim will have to be investigated first which I understandI w
I booked a fare online at the JustFly website and selected a departure date of September 15th with a return date of September 17th However the confirmation provided to me after the purchase was with a return date of December 17th I immediately called customer service to let them know about the technical malfunction of their website and request a refundThey told me they would charge me $to cancel the flight I had made minutes priorThe representative I spoke with would not provide an agent ID or identifier other than the name JessI spoke with her at approximately 1pm on Wednesday September 6thShe told me that their is no problem with the system without even checking with anyoneI asked to speak with a supervisor and she told me I could not and would simply receive the same rejected request for a refundI asked again and she put me on hold for minuteWhen she returned she said her supervisor said they could charge me a $feeI told her that was still
Don't ever use this companyI found flights and paid for themI received email confirmation then received another email that I needed to call them because something changed on my flightThey ended up charging me $instead of $"due to seat changes" which is crap since I was able to go to the direct site and see seat were still for the original amountThen they wanted to charge me another $to cancelIt is so frustrating and at this point I still don't know if I got my flight booked
I bought airlines tickets from this booking agencyThey sold me insurance so I could change my flight if neededI spent over hours on hold trying to talk to someone to change my flight - that had to be doneI was eventually able to talk to a supervisor - the insurance is a scam - you have to ask for your change fees retroactively which is not clear when you buy the insuranceAlso they wanted to charge a $for changing the flights even though their number was the only way to get the flight changes goingI refused to pay so now I am trying to contact the airlines myself even though they said they are not sure that will be possible
My aging mother made a typo when booking her reservationI called times to correct the typoI was given varying fees to make the correction ranging from $- $each time I calledI was asked to email a copy of the passport so they can request a waiver from the airline to make the changeI emailed it twiceEach time I called it was like starting all overIt's been over a week and they still can't make the changeI considered cancelling the reservation altogether but they said I can't cancel a reservationSo I called back and asked a different agent what their cancellation policy isShe said they charge $per ticket to cancelI asked if my credit will be with Justfly or the airlineShe didn't knowI called back to speak to a managerI had to call back times as they really make it hard to get a manager on the lineI'm still on holdI looked online for a written cancellation policy and can't find it on their website anywhere
I purchased airline tickets I was wanted to change departure dateThe airline website said for international flights it would be $plus price difference of the flightWhen I contacted Justfly I couldn't get through to a agentI was on hold for hours and my phone would get disconnectedI called from two other phones and still was on hold and got disconnectedI called back a different day got in contact with a agent and was advised that it would be $in addition to the $charge and price differenceThere page clearly states that it is $and price differenceI requested to speak to a manager and the manager sounded like the same person as the customer representativeShe didn't allow me to speak she said her side of the story and refused to listen
Ridiculous that they don't refund flights after the hour purchasing period has passedRidiculous that if you DO try to cancel within hours of purchasing the ticket, you are charged $No other flight booking website has this same horrible policyI will never buy through their site again
NEVER USE THIS COMPANY!! This was my first attempt at booking with Justfly.com Here is what I experienced: multiple emails prompting me to call as there where problems with my reservation The first time I called it took hours to make a correction to a birth date I was then told all was good The next day I received two more emails requesting I call as there was a problem and if I did not make contact within a few hours my reservation would be cancelled I called and was informed they needed our passport numbers to complete this reservation The travel was completely within the USA with no foreign travel Justfly informed me it was the airline requesting this information and that if I did not provide it they would cancel our reservation Justfly WOULD NOT allow me to talk to a supervisorThis took about minutes of my time and I would not provide my passport information I called the airlines directly and informed them of what I was being told They confirmed my reservation and my bank confirmed payment as well as the airlines While on the phone with the airlines as the airlines put information into my reservation stating that a passport was not needed for this travel, Justfly cancelled my reservation after the airlines provided notation The airlines watched the status of my reservation change The airline was fabulous and assisted us in securing the reservation through them I then called Justfly to find out what was going on and they informed me I cancelled the reservation and there would be a fee for the cancellation I explained that I did not cancel it they did and that the airlines watched it change as I was on the phone with them to investigate the need for a passport Justfly struggled with this idea and repeated multiple times that I cancelled it Again they WOULD NOT allow me to talk with a supervisor After much frustration and a direct message as what options I have based on their business practices, Justfly agreed to refund all the charges within - hoursIt has not been - hours yet, but I will write again if I do not have the refund within this time frame Needless to say I am writing in hope that others do not experience what we have experienced I am also hoping to disclose Justfly as after my experience I spent time researching them and have found issues have happened to lots of folks This is a business that needs to be shutdown and airlines need to know what Justfly is saying about them