Purchased tickets for $for two round trip tickets from MSP to KSCredit card charges showed up from American Airline, Frontier, and Justfly*** added together to be $(an excess of $was actually charged)Receipt from the website clearly stated $I would never have bought the ticket for $for my elderly parents to go to KSrepresentatives from justfly*** acknowledged the overpayment however refused to refund me the difference and informed me to let my credit card deal with it
I previously submitted complaint #***The outcome of that complaint was that Just Fly agreed to refund me $The refund was allegedly "initiated" by JustFly on Jan 30, when they verified my mailing addressOn March 2, I asked JustFly for an update on the refund and they apologized for the delay, and stated they "sent a rush to the accounting department" to issue the refundOn March I was notified by the Revdex.com that the case was considered closed because JustFly addressed my complaintJustFly never issued the refund and does not respond to my emails since Revdex.com closed the caseMy previous complaint: I booked a round trip plane trip on *** Airlines through JustFly.com with a return from ***>IST>ATL on July 2-My first contact with JustFly.com customer service was on Thursday June 2016, following the terrorist attacks at the Istanbul airportI inquired about options for re-routing or changing flights because I wanted to avoid the 21-hr layover scheduled in
I travel often for business/workOn April 3rd and 4th, travel by air was severely disrupted in major hubs secondary to weatherMy travel plans, like many others, were disrupted and I could not go to Boston for business as scheduled on April 5thThe airline and the conference center, both recognizing that weather was factor, have issued creditsI had booked my hotel through justfly*** and the hotel ( ***) refused to consider a credit because I had booked through a third party ( justfly***) They did suggest contacting justfly as they " negotiate rates and contracts directly through the third party vendor"I have emailed justfly*** at separate times, and have yet to receive a replyI can provide these correspondences if neededI received a prompt credit from other companies ( airline, conference center), because of the recognition of the extenuating circumstances, and the fact that I will use these credits on future travelMy concern is twofold: Justfly has ye
I purchased tickets to fly in 12/thru JustFly*** I was looking over my booking a few weeks ago and found that my booking was completely changed to the day beforeI never received confirmation from the Airline Norwegian Air nor JustFly of the changes madeI immediately contacted JustFly and asked whyThey informed me the airline no longer flyed on that day and attempted to get me a different flight, however it would have changed from a direct flight to one that would take me almost days to arrive at my final destination which was not acceptable to me since I am on a scheduled tourI did contact the airline directly and was informed they would grant me a complete refund since they were unable to accommodate me and they changed my flight by a full day of travelThey however, require justfly to request the refundEach customer service rep at justfly has told me they have to send my request for a cancellation and refund to another departmentI advised them that I really need th
I contacted justfly*** because we were unable to utilize the airline tickets we had purchased through them because of medical reasons and was told to submit a letter in writing from the doctor to request a refund which I didI called additional times, each time for an hour until I was finally able to speak to a supervisorIf I don't show up for the flight, I would be charged $pp per airline which would be more than the value of the ticketIf I requested a credit for a future trip, I was told I would be charged a fee of $pp in addition to a re-booking fee of $pp per airline though I could use these new tickets for a year at whatever higher price would be applicableI find this policy unacceptable given the medical situation that we are not able to travel (in addition to the medical costs we are incurring)Some recognition of this should be givenI would not recommend this customer service where I was not able to speak to a supervisor, even though I was promised th
This is a horrible experience of booking airplane tickets from themWhen I booked the tickets, seems so easilyWhen I input my passenger's name, it only requires me to input the First and Last name, but the middle name is OptionalAnd the sign to remind you to "must match your password name" is in grey -- could not cause people's attention at allI even didn't notice it when I book my tickets.(From NYC to BeiJing, China)
Later then on, I noticed missing middle name possible will be an issue for boarding international airplane, then I started to call JustFly to request to add middle name to the ticketsI spent a whole day to call them, usually, they will ask me to hold, minutes, then told me it is impossible to add middle name, then asked me to cancel tickets, the cancelling fee is $400!, but not refund the full price, many hidden charge, then immediately asked me to re-bookthen they could charge me the book fee
But actually, I called the AirChina directly, they claimed there is some complicated authorization work need to do, but this Agent should represent me to do this requestThe AirChina didnt sell this ticket to me directly, they have no way to change my ticket, this is the negotiation between AirChina and JustFly, then this become a disaster a list of callingall JustFly agents seem trying to reach AirChina when I called them to tell them they need to request the authorization for me, but all of them told me -- you must cancel your tickets I asked AirChina, they told me clearly -- "it is not right, you don't need to cancel the ticketbut the agent must request to change the name for you."JustFly is playing somethingWhen I was eventually convinced to cancel the ticket, I heard the JustFly agent was giggling, Seems they successfully charged me a lot?
Due to a health issue, I had to cancel my flight as soon as I boardedI am a veteran with PTSD issues and I had forgot my medication at homeI got off the plane right away and called justfly customer service to cancelThat night, the customer service reps hung up on me twice, refused to let me speak to a manager so I gave up and called the next morningI was told I was going to be receiving $out of the $Then I see that justfly charged me an extra $to my cardI tried calling about it and the customer service reps said that it was apart of the fees and cancellationI did not agree to the $extra fee
Justfly*** (a "travel booking agency") is an absolute scam, and I would like to share my experience to help others avoid all the hassle that I have been put throughFirst, I selected this company to purchase a cheap airline flight ticket with correct itinerary departure/arrival dates for my tripWhen I completed my transaction, the dates on my final itinerary were being shown as incorrectConsidering I had purchased flight insurance along with my airline ticket in case of change/cancellation, I attempted to go back and change my flight to one that would have me correctly arriving at my destination on timeAlthough I was able to make the changes, I then received a voicemail from the "supervisor" at Justfly*** (as well as multiple emails) claiming there was immediate attention required for my flight changeMy phone call to Justfly's customer service department brings me to the second point of my complaintAlthough I explained my issue multiple times, the man that I spoke to over the phone (who I must say spoke extremely broken English) gave me a long, drawn-out explanation that I needed to cancel my flight and that I would be charged a $mandatory fee to cancel the flightI started to b*** frustrated because I told him I would not pay the fee since he was the one making the suggestion to cancelHe kept giving me the run-around saying that it was mandatory, so I requested to speak to the supervisor that had left the voicemail on my phoneHe gave me numerous "um" and "uh" responses before saying that his supervisor would tell me the same thing about the fee, which made me increasingly frustratedI repeated over and over that I would like to speak to his supervisor, until finally I said "SUPERVISORNOW!" He finally "complied" with my request and "transferred" me to the supervisorHowever, I found this "transfer" to be very unsettling because it literally sounded like he had set the phone down near a recorder playing music (came to this conclusion because I could still here background chattering and noise)I was left on this "transfer hold" for about 20-minutes before I finally gave in and hung upAfter hanging up, I was very uncomfortable with this experience, came to the conclusion that I must have just been scammed, and called my bank to report fraudulent activity from this companyMy bank was very helpful in filing a fraud claim with this company and was able to have my money fully credited back to my accountYes, I know I should have done more research on this company before purchasing a high-priced airline ticket, but I am extremely shocked and blown-away by the level of Justfly's unprofessional business practicesAlong with this negative Revdex.com customer review, I will be leaving more complaints on other review sites to try to help other customers avoid this fraudulent business and their scamming activities
On we purchased from justfly*** two round trip airline tickets DTW to FLL On the same day we cancelled the flights which were in justfly***’s refund policy to get a full refundWe did receive a portion of the refund on from *** Airlines totaling $We were charged $as a refund fee and told the *** refund would be another to weeksI called Justfly*** mid-January after no refund and told to wait another to weeks
I called Justfly*** on March 12, with no refund and told they would send a check as a refund in to business daysI called Justfly*** on April 6, with no refund and told to call back in to hours
I called Justfly*** on April 12, with no refund and told it was being reviewed and call back in to hoursI called Justfly*** on April 18, with no refund and feel by now they are giving me the run aroundIf you do not receive your full refund within two weeks file a dispute with your credit card***pany Justfly*** was able to prolong the refund date making it impossible to dispute the charge with ***
I bought a Air China round trip ticket from Orlando to Manila and back to Orlando from JustFly on August Today they informed me that my flight from Orlando to Newark to catch the Air China flights to Beijing and onward to Manila has been cancelledThey have offered to refund my money or change the flights to other dates, but I have a car, hotels, doctors appointments, etcthat cannot be easily changedI have prepaid for the hotels, so I would loose money by travelling earlier or later
I made a reservation from Charlotte to Paris with JustflyThe airline (American) cancelled the flight from Charlotte to ATLJustfly did not inform me of this changeI called to change the flight for other reasons and was told that the flight was CLT->ATL; ATL->CDG and returning CDG->ATLThat meant that despite my written reservation saying that I departed from and returned to CLT, I had a ticket (according to Just Fly) of ATL-CDG round tripI asked to cancel and she said if I did so I would lose all but $of each of the ticketsLater, she realized that the flight was incorrect (Not round trip form CLT and that the airline cancelled the CLT leg of the flight) and she told me instead that I would receive a full refund in 6-weeksShe asked if I wanted to rebook or cancelI did not feel comfortable rebooking through Justfly so I said cancel and she confirmed I would receive a refund of about $(full refund for tickets, less seat upgrade and travel insuranceI
In July 2017, I was recommended by my sister to use,"justfly.***." this company booked my flight roundtrip to Orlando and back to NYC What pissed me off is, the fact that "justfly", charged me extra for both seat assignments, told me the seats that I paid for would be available They did tell me to confirm days in advance, which I did Basically, the return seat leaving Orlando, was not available at all So I called "justfly", back and they told me that they have to get "approval from the Airlines I'm flying with," I was confused When I booked, they told me,the seats would be mine I do not appreciate that kind of behavior especially if it's at my expense Then the representative told me that the reason that happened to me is because I paid such an inexpensive fare and that "had I more, I would have been definitely guaranteed my seats" REALLY, but that was not what the original representative told me when I booked it They will never ever get a chance to lie to me about what they can do for me, ever again I would rather give another company my hard earned money ??
Purchased a round trip from the web page fromSJU to MIATrip was scheduled incorrectly, tried to reach customer service many timesAfter a long wait, nothing can be done was saidCalled more than once broken language spoken, no spanish help, different instructions were given at callsHalf way trip was Cancelled, fees were charged and refered to airlineNo money back, no solutions givenPaid for protection plan and not able to save the money I paid for this tripNotified this was a family medical situation tripTotal scam
We booked two airline tickets with Singapore Airline through justfly***Later we had to canceled the tickets and received the travel credit to use toward other flightsThat credit have to be with the same airline and destinationWe do not mind and we tried to book new flight with those credit through their online portal pageWe found the flight we need and agrred to pay the fare differenceHowever the website did not complete booking by saying no flight was available, while our credit card was still charged and we had to work with the bank to take the money backAfter that, we decided to call them directly to bookDuring the first calls, they asked us to pay around $fare difference per passenger (~$total) on top of the $travel credit that they are keeping, making a total of ~$They kept saying that was the only ticket available for us, even though we are flexible on the datesWe did not book and tried to contact Singapore Airline and other airfare a
When booking a trip, the website allows you to select seat assignments for a costWe did so but did not receive the seats requestedJustFly responded we are paying them a fee to make the request for usThat is NOT the impression their website gives, They are in the business of booking airline tickets, they know ahead of time which airlines accept and do not accept seat assignment request and shouldn't be misleading consumers with an option to request seats if they already know that the airline does not accept these request
I booked a flight on line with Justfly,comI was quoted a price that was $less than the price I was chargedQuoted total price was $and actual charge was $I called the customer service line and they gave no explanation, apologized and hung up
I booked a flight only for the website to direct me inadvertently to a different unchosen dateWhen I called to make the change, they had me on hold for over min at a time, on separate occasionsThey were unavailable on all three occasions, and then I was disconnected while on hold again
Multiple calls about a refundThey keep charging me for an airline no show fee which I have already disputedOne previous supervisor checked with airline and verified that I was present and hence NOT a no-show yet they keep calling me to say that they have to charge me for thisThey haven't processes a refund yetTravel completed in January
We recently booked flights via Justfly***The price per person, per round trip inclusive of taxes was shown to be ~$400, however our final bill for people ended up being over $There was a discrepancy between the price advertised when we selected the flight and the actual amount finally chargedTried to call JustFly to discuss and was on hold for over mins before I was able to speak to a customer service representative who did nothing to help/ clarify the reason for the discrepancy and would not cancel our reservation without further charges which is unacceptableThis company is misleading consumers and appears to be a scam
Fraudulent activity on my credit card, tried to address with merchant (just fly) who informed they could only correct fraudulent activity if they charged me $for a $transaction
Had to go through my credit card agencyWill not use this business gain
Purchased tickets for $for two round trip tickets from MSP to KSCredit card charges showed up from American Airline, Frontier, and Justfly*** added together to be $(an excess of $was actually charged)Receipt from the website clearly stated $I would never have bought the ticket for $for my elderly parents to go to KSrepresentatives from justfly*** acknowledged the overpayment however refused to refund me the difference and informed me to let my credit card deal with it
I previously submitted complaint #***The outcome of that complaint was that Just Fly agreed to refund me $The refund was allegedly "initiated" by JustFly on Jan 30, when they verified my mailing addressOn March 2, I asked JustFly for an update on the refund and they apologized for the delay, and stated they "sent a rush to the accounting department" to issue the refundOn March I was notified by the Revdex.com that the case was considered closed because JustFly addressed my complaintJustFly never issued the refund and does not respond to my emails since Revdex.com closed the caseMy previous complaint: I booked a round trip plane trip on *** Airlines through JustFly.com with a return from ***>IST>ATL on July 2-My first contact with JustFly.com customer service was on Thursday June 2016, following the terrorist attacks at the Istanbul airportI inquired about options for re-routing or changing flights because I wanted to avoid the 21-hr layover scheduled in
I travel often for business/workOn April 3rd and 4th, travel by air was severely disrupted in major hubs secondary to weatherMy travel plans, like many others, were disrupted and I could not go to Boston for business as scheduled on April 5thThe airline and the conference center, both recognizing that weather was factor, have issued creditsI had booked my hotel through justfly*** and the hotel ( ***) refused to consider a credit because I had booked through a third party ( justfly***) They did suggest contacting justfly as they " negotiate rates and contracts directly through the third party vendor"I have emailed justfly*** at separate times, and have yet to receive a replyI can provide these correspondences if neededI received a prompt credit from other companies ( airline, conference center), because of the recognition of the extenuating circumstances, and the fact that I will use these credits on future travelMy concern is twofold: Justfly has ye
I purchased tickets to fly in 12/thru JustFly*** I was looking over my booking a few weeks ago and found that my booking was completely changed to the day beforeI never received confirmation from the Airline Norwegian Air nor JustFly of the changes madeI immediately contacted JustFly and asked whyThey informed me the airline no longer flyed on that day and attempted to get me a different flight, however it would have changed from a direct flight to one that would take me almost days to arrive at my final destination which was not acceptable to me since I am on a scheduled tourI did contact the airline directly and was informed they would grant me a complete refund since they were unable to accommodate me and they changed my flight by a full day of travelThey however, require justfly to request the refundEach customer service rep at justfly has told me they have to send my request for a cancellation and refund to another departmentI advised them that I really need th
I contacted justfly*** because we were unable to utilize the airline tickets we had purchased through them because of medical reasons and was told to submit a letter in writing from the doctor to request a refund which I didI called additional times, each time for an hour until I was finally able to speak to a supervisorIf I don't show up for the flight, I would be charged $pp per airline which would be more than the value of the ticketIf I requested a credit for a future trip, I was told I would be charged a fee of $pp in addition to a re-booking fee of $pp per airline though I could use these new tickets for a year at whatever higher price would be applicableI find this policy unacceptable given the medical situation that we are not able to travel (in addition to the medical costs we are incurring)Some recognition of this should be givenI would not recommend this customer service where I was not able to speak to a supervisor, even though I was promised th
This is a horrible experience of booking airplane tickets from themWhen I booked the tickets, seems so easilyWhen I input my passenger's name, it only requires me to input the First and Last name, but the middle name is OptionalAnd the sign to remind you to "must match your password name" is in grey -- could not cause people's attention at allI even didn't notice it when I book my tickets.(From NYC to BeiJing, China)
Later then on, I noticed missing middle name possible will be an issue for boarding international airplane, then I started to call JustFly to request to add middle name to the ticketsI spent a whole day to call them, usually, they will ask me to hold, minutes, then told me it is impossible to add middle name, then asked me to cancel tickets, the cancelling fee is $400!, but not refund the full price, many hidden charge, then immediately asked me to re-bookthen they could charge me the book fee
But actually, I called the AirChina directly, they claimed there is some complicated authorization work need to do, but this Agent should represent me to do this requestThe AirChina didnt sell this ticket to me directly, they have no way to change my ticket, this is the negotiation between AirChina and JustFly, then this become a disaster a list of callingall JustFly agents seem trying to reach AirChina when I called them to tell them they need to request the authorization for me, but all of them told me -- you must cancel your tickets I asked AirChina, they told me clearly -- "it is not right, you don't need to cancel the ticketbut the agent must request to change the name for you."JustFly is playing somethingWhen I was eventually convinced to cancel the ticket, I heard the JustFly agent was giggling, Seems they successfully charged me a lot?
Due to a health issue, I had to cancel my flight as soon as I boardedI am a veteran with PTSD issues and I had forgot my medication at homeI got off the plane right away and called justfly customer service to cancelThat night, the customer service reps hung up on me twice, refused to let me speak to a manager so I gave up and called the next morningI was told I was going to be receiving $out of the $Then I see that justfly charged me an extra $to my cardI tried calling about it and the customer service reps said that it was apart of the fees and cancellationI did not agree to the $extra fee
Justfly*** (a "travel booking agency") is an absolute scam, and I would like to share my experience to help others avoid all the hassle that I have been put throughFirst, I selected this company to purchase a cheap airline flight ticket with correct itinerary departure/arrival dates for my tripWhen I completed my transaction, the dates on my final itinerary were being shown as incorrectConsidering I had purchased flight insurance along with my airline ticket in case of change/cancellation, I attempted to go back and change my flight to one that would have me correctly arriving at my destination on timeAlthough I was able to make the changes, I then received a voicemail from the "supervisor" at Justfly*** (as well as multiple emails) claiming there was immediate attention required for my flight changeMy phone call to Justfly's customer service department brings me to the second point of my complaintAlthough I explained my issue multiple times, the man that I spoke to over the phone (who I must say spoke extremely broken English) gave me a long, drawn-out explanation that I needed to cancel my flight and that I would be charged a $mandatory fee to cancel the flightI started to b*** frustrated because I told him I would not pay the fee since he was the one making the suggestion to cancelHe kept giving me the run-around saying that it was mandatory, so I requested to speak to the supervisor that had left the voicemail on my phoneHe gave me numerous "um" and "uh" responses before saying that his supervisor would tell me the same thing about the fee, which made me increasingly frustratedI repeated over and over that I would like to speak to his supervisor, until finally I said "SUPERVISORNOW!" He finally "complied" with my request and "transferred" me to the supervisorHowever, I found this "transfer" to be very unsettling because it literally sounded like he had set the phone down near a recorder playing music (came to this conclusion because I could still here background chattering and noise)I was left on this "transfer hold" for about 20-minutes before I finally gave in and hung upAfter hanging up, I was very uncomfortable with this experience, came to the conclusion that I must have just been scammed, and called my bank to report fraudulent activity from this companyMy bank was very helpful in filing a fraud claim with this company and was able to have my money fully credited back to my accountYes, I know I should have done more research on this company before purchasing a high-priced airline ticket, but I am extremely shocked and blown-away by the level of Justfly's unprofessional business practicesAlong with this negative Revdex.com customer review, I will be leaving more complaints on other review sites to try to help other customers avoid this fraudulent business and their scamming activities
On we purchased from justfly*** two round trip airline tickets DTW to FLL On the same day we cancelled the flights which were in justfly***’s refund policy to get a full refundWe did receive a portion of the refund on from *** Airlines totaling $We were charged $as a refund fee and told the *** refund would be another to weeksI called Justfly*** mid-January after no refund and told to wait another to weeks
I called Justfly*** on March 12, with no refund and told they would send a check as a refund in to business daysI called Justfly*** on April 6, with no refund and told to call back in to hours
I called Justfly*** on April 12, with no refund and told it was being reviewed and call back in to hoursI called Justfly*** on April 18, with no refund and feel by now they are giving me the run aroundIf you do not receive your full refund within two weeks file a dispute with your credit card***pany Justfly*** was able to prolong the refund date making it impossible to dispute the charge with ***
I bought a Air China round trip ticket from Orlando to Manila and back to Orlando from JustFly on August Today they informed me that my flight from Orlando to Newark to catch the Air China flights to Beijing and onward to Manila has been cancelledThey have offered to refund my money or change the flights to other dates, but I have a car, hotels, doctors appointments, etcthat cannot be easily changedI have prepaid for the hotels, so I would loose money by travelling earlier or later
I made a reservation from Charlotte to Paris with JustflyThe airline (American) cancelled the flight from Charlotte to ATLJustfly did not inform me of this changeI called to change the flight for other reasons and was told that the flight was CLT->ATL; ATL->CDG and returning CDG->ATLThat meant that despite my written reservation saying that I departed from and returned to CLT, I had a ticket (according to Just Fly) of ATL-CDG round tripI asked to cancel and she said if I did so I would lose all but $of each of the ticketsLater, she realized that the flight was incorrect (Not round trip form CLT and that the airline cancelled the CLT leg of the flight) and she told me instead that I would receive a full refund in 6-weeksShe asked if I wanted to rebook or cancelI did not feel comfortable rebooking through Justfly so I said cancel and she confirmed I would receive a refund of about $(full refund for tickets, less seat upgrade and travel insuranceI
In July 2017, I was recommended by my sister to use,"justfly.***." this company booked my flight roundtrip to Orlando and back to NYC What pissed me off is, the fact that "justfly", charged me extra for both seat assignments, told me the seats that I paid for would be available They did tell me to confirm days in advance, which I did Basically, the return seat leaving Orlando, was not available at all So I called "justfly", back and they told me that they have to get "approval from the Airlines I'm flying with," I was confused When I booked, they told me,the seats would be mine I do not appreciate that kind of behavior especially if it's at my expense Then the representative told me that the reason that happened to me is because I paid such an inexpensive fare and that "had I more, I would have been definitely guaranteed my seats" REALLY, but that was not what the original representative told me when I booked it They will never ever get a chance to lie to me about what they can do for me, ever again I would rather give another company my hard earned money ??
Purchased a round trip from the web page fromSJU to MIATrip was scheduled incorrectly, tried to reach customer service many timesAfter a long wait, nothing can be done was saidCalled more than once broken language spoken, no spanish help, different instructions were given at callsHalf way trip was Cancelled, fees were charged and refered to airlineNo money back, no solutions givenPaid for protection plan and not able to save the money I paid for this tripNotified this was a family medical situation tripTotal scam
We booked two airline tickets with Singapore Airline through justfly***Later we had to canceled the tickets and received the travel credit to use toward other flightsThat credit have to be with the same airline and destinationWe do not mind and we tried to book new flight with those credit through their online portal pageWe found the flight we need and agrred to pay the fare differenceHowever the website did not complete booking by saying no flight was available, while our credit card was still charged and we had to work with the bank to take the money backAfter that, we decided to call them directly to bookDuring the first calls, they asked us to pay around $fare difference per passenger (~$total) on top of the $travel credit that they are keeping, making a total of ~$They kept saying that was the only ticket available for us, even though we are flexible on the datesWe did not book and tried to contact Singapore Airline and other airfare a
When booking a trip, the website allows you to select seat assignments for a costWe did so but did not receive the seats requestedJustFly responded we are paying them a fee to make the request for usThat is NOT the impression their website gives, They are in the business of booking airline tickets, they know ahead of time which airlines accept and do not accept seat assignment request and shouldn't be misleading consumers with an option to request seats if they already know that the airline does not accept these request
I booked a flight on line with Justfly,comI was quoted a price that was $less than the price I was chargedQuoted total price was $and actual charge was $I called the customer service line and they gave no explanation, apologized and hung up
I booked a flight only for the website to direct me inadvertently to a different unchosen dateWhen I called to make the change, they had me on hold for over min at a time, on separate occasionsThey were unavailable on all three occasions, and then I was disconnected while on hold again
Multiple calls about a refundThey keep charging me for an airline no show fee which I have already disputedOne previous supervisor checked with airline and verified that I was present and hence NOT a no-show yet they keep calling me to say that they have to charge me for thisThey haven't processes a refund yetTravel completed in January
We recently booked flights via Justfly***The price per person, per round trip inclusive of taxes was shown to be ~$400, however our final bill for people ended up being over $There was a discrepancy between the price advertised when we selected the flight and the actual amount finally chargedTried to call JustFly to discuss and was on hold for over mins before I was able to speak to a customer service representative who did nothing to help/ clarify the reason for the discrepancy and would not cancel our reservation without further charges which is unacceptableThis company is misleading consumers and appears to be a scam
Fraudulent activity on my credit card, tried to address with merchant (just fly) who informed they could only correct fraudulent activity if they charged me $for a $transaction
Had to go through my credit card agencyWill not use this business gain