this was a nightmare to deal with I went to thailand and my flight was changed a few times including while overseas it was hard to get in touch and the first customer service people who pick up the phone only repeat things you say back to you without actually helping Also, they booked a weird ticket involving a bus in china between flights this bus was not at the airport, but miles away Nobody spoke english, I had no money and had to get the only (barely) english speaking woman for the airline to help me explain to the cab where to go It's a wonder I made my flight and got home!
My in laws *** ** *** *** ** ***) purchased flights from Chicago to Australia through JustFly (booking ***) on Qantas Airlines (booking #***)since purchasing they have both been diagnosed with cancer and under gone surgery(double mastectomy) and are unable to travelI scanned to them a letter from Doctors and requested a full refundThey informed me they must charge a $500./ ticket cancellation fee ($1,000.) out of an elderly couples fundsI contacted Qantas and they cannot do anything since the ticket is through a agency, but stated had they been purchased directly through Qantas they would fully refund based on the situationI called Just Fly back and explained this to them but they still want to charge $1,The greed and arrogance of the agent and supervisor was appalling
We purchased three airline tickets to Italy with layovers in Istanbul Turkey ($plus $for trip protection) for a trip scheduled on August 04,but due to the coup attempt, airport bombing and political unrest in Istanbul in July we decided to cancel the tripJustfly.com agreed to change our tickets and reissue another ticket for Madrid, Spain after they charged us $booking change penalityThe trip to Spain is booked for June 30,We received e-tickets and booking confirmation email from Just fly.com on August 23,We were set for our tripMay 16,we received an email and a voice mail message asking us to contact justfly.com as there was a change on our flight scheduleWe called and the rep on the phone provided us with the new flight infomation which has very long layover and that flight wasnt going to work for our itenaray so the rep suggested we may be better off getting a refund and try to book with another airlineWhile we were considering
I had made reservations and paid the for in case of cancelation I did the cancellations and I’ve been going on a month for them to refund my money and they keep telling to call the bank cause they already put it back and that is not true I’ve called chase called them did a three way calling with them and the bank and nothing I will never deal with them again they are a rip off terrible experience pay more making a reservation with the airlines instead of them
I PURCHASED TICKET ON THEIR WEB PAGE AND REALIZED THAT DATES WAS WRONGI CALLED THEM AFTER MIN AND TRY TO CANCEL MY FLIGHTS AND THEY TOLD ME THAT $CANCELLATION FEETICKET I PURCHASED WAS $THIS COMPANY IS JUST JOKE
On July 18, 2018, I purchased two round-trip airline tickets to Chile on Justfly*** (Number ***) My husband is a physician, and unfortunately, his work schedule changed, necessitating that we travel a month prior, February 1-16, rather than March 1-16,
I called *** *** the carrier for the flights, and whose charges appear on my credit card statement, to change the tickets and was told that they are unable to change the reservation because the "travel agent" will not allow itI then called Justfly***'s customer service line and was told it will be $to make any changes to these tickets
The terms and conditions are clear that the fee for changing an international ticket is $ According to the customer service representative and the supervisor I spoke with, Justfly*** charges $in addition to $in fees charged by the airlines The terms and conditions do not state anywhere that additional fees of $apply to changing these tickets
Trying to book a flight with justfly*** site was horribleThe flight came through with the destination and departure reversedI called immediately and the only solution they had was to charge $per ticket to cancel on tickets that cost $each way No customer service, poor english skills and a terrible site.This was even though I had the travel insurance! don't book with this company
On January 5th I booked a flight for travel on March 9th days before traveling I needed to cancel my reservation and I called Justfly to speak with a representative about what would happen if I cancelledI was told I could cancel but would need to pay a cancellation fee but I would have a year to use my credit of so I repeated to her saying, "I could rebook a flight by January 5th for travel in March and use my credit?" "Yes" was her responseThat was great for me because I knew I would be traveling at that time so I went ahead and cancelled my reservationI called in November to find out how much credit was owed to meA representative told me In early December before my January 5th deadline I called to book my flight for travel in MarchI was then told I had to FLY by January 5th not rebookI said NO that's not what I was toldEvery time I asked to,speak to a manager or someone who handles complaints I am put on hold and NO
I have book a flight and cancelled the flight within minutes since there was an issue with the retiring flight airport locationOn the website before booking the company advertise a free hours cancellation
Booked international airline tickets with Just FlyReceived confirmation email with all information needed for flightWe arrived to the airport at 9:a.mon September 27, and checked in with our airlineThey proceeded to tell me that our itinerary had changed and that we should have been notified by Just FlyWe never received any notification from Just FlyWhat should have been a hour layover in Wuhan, China turned into a day layover which required a Visa for ChinaTherefore we were not allowed to board our flight and had to book another flight to get to our destinationI have spoken with Just Fly a dozen times and have been told that I would receive a confirmation email and a refund of $It is now November 23, and I still have not received my refund an email confirmation or a refund from Just FlyEvery time I talk to them they give me the run around and tell me they will be refunding the money in five business daysThat was weeks ago
In February of 2017, I purchased airline tickets from justfly.comThe tickets are from JFK to Cyprus through Moscow flying with *** on June 18thDue to an unforeseen family conflict, I attempted to change our departure dates, having one of my children flying on June 11th (with another family member) and the other two on July 5thI was directed by the company;s 1-number to do the change on the website to save timeI attempted to do that and the website was coming up with the price of $per tickets (fine plus difference in ticket price)However, I was unable to complete the transaction because the three tickets were bundled together and I needed to break them apartSo I called the company and talked to an agentShe first said that my son could not have a reservation by himself because he is a minorHowever, when I explained that he would travel with another family member on the 11th of June who also got tickets through justfly.com she agreed to split my reservation
On june I booked air india ticket from justfly.com the price was shown to me $and when I checked my debit card statement there were two transactions one of $by the name of *** *** and $by the name of justfly.com so I called them and asked why there are two transactions they started telling me that I have selected the seats that the reason we have charged you $which I was not informed during booking so decided to cancelled the ticket because I was eligible for full refund and within minutes of booking I cancelled my bookingThe Company representative told me I would get my refund within - business daysNow its been more days they have refunded me only $when I call them and ask for refund they are not able to give me appropriate reason why the money is not yet reflected in my account
If you want to return an airline ticket with justfl*** after the hour return period, they will offer a $per ticket return penalty to receive justfly credits The problem comes when you try to use the justfly credits to buy a new ticket they mark up the new ticket twice the price on their website which is twice the price the airline offers With my experience we returned wrong date tickets realized after hours The tickets were originally $each and we were able to return each ticket for $fee to receive $per ticket justfly credits, thinking we'd buy each new $ticket for the correct date and at least save $per ticket in the situation However the new ticket that costs $on their site and from the airline, cost $when using justfly credits plus they add a penalty fee upon checkout over $ We learned this after accepting the $per ticket return fee Obviously frustrated we called and complained and involved our credit card company to get the $per ticket back After a lot of effort a justfly representative did give us our $per ticket back and we are walking away from the original $tickets When asking a justfly representative why a ticket is showing $on their site but it costs $if using justly credits, she became silent and didn't answer This is highly deceptive and thankfully we got out of it or we would've lost $in the situation instead of $ When doing more shopping and research we found out that justfly doesn't actually provide discounted tickets They are a search engine showing the cheapest tickets offered by airlines Therefore I would assume they only make a profit by penalty fees, so they are banking on people making mistakes when booking flights, then sell you a new ticket through justfly credits at a marked up flight ticket price I'm not sure if it is legal to sell marked up airline tickets, but justly is doing this, so hopefully someone can look into it or warn others, it's definitely unethical and/or deceptive
I attempted to purchase tickets for a flight on JustFly website, and had submitted all of my flight information and credit card information, all based on the price that their website advertised, and had clicked on the "Confirm & Submit" buttonAs all my information was loading, I got a message stating that the new price of the flight went up $dollars and the website displayed the new higher price, all while my credit card and personal information was still loading for finalizationI immediately stopped my transaction and clicked on the "back" buttonI saw that the website was still displaying the same price that I had initially conducted the transaction, with no changes to the priceI immediately called the company to complain
THIS COMPANY IS THE ABSOLUTE WORSE!!!!! DO NOT BOOK THROUGH THEM! They will keep you on hold for minutes transferring your from one department to the next without accomplishing anything for youA bunch of scam artists I made a reservation with them, accidentally clicked one day early on my reservation, called them literally minutes after I booked the reservation and wanted to charge me $a ticket to change itThey said it's because the airline charges them to change the ticketI called AMerican Airlines and they said the 3rd party booking company has hours to change the ticket without any sort of penaltyWHen I told justfly.com that..they said they'd reduce their booking cancellation feeRIDICULOUSI told them I'll cancel it with my credit card company before I pay any sort of fee for a company that is just looking to capitalize off of a mistake like this
I booked roundtrip flights on justfly***, which stated that all bookings have a 24-hour cancellation policy at no chargeWhen I cancelled my booking minutes later, I was immediately charged $"modification fee." I called the customer support line, but they told me that I would have had to purchase a $extended cancellation policy to spare me the $feeThis was in no way clear on their website--the way the policy is advertised is horribly misleading and clearly intended to cheat customers out of moneyI explained that a 24-hour free cancellation policy clearly conflicts with the "modification fee"--they didn't careThey kept referring to the website, and basically informed me that I was liable for the charges
I just ordered tickets from Justfl*** and I am getting really concerned because I found a site that says they may be just a mileage broker and that another company, Flighthu***, is TERRIBLE and cheats people out of money as well as cancelling their flights for no reason at all!
I was searching for a deal on a flight ticket, justfl*** came up with the flight I was interested in and so I booked it
A few weeks later I got an email from them saying:
"Dear Customer,
An Airline has made a change(s) to your itinerary for Reservation *** You must contact us as soon as possible at *** to discuss the change and confirm your new flight optionsFailure to contact us could result in complications with your trip)
In addition, it is your responsibility to verify your itinerary directly with the Airline hours prior to your scheduled departure(s) to ensure that your flight information or itinerary hasn't changed
Please call us at *** as we will be happy to work with you to rectify the situation, and thank you again for your choosing Justfl***
Sincerely,
The justfl*** Team"
Now when I call justfl*** I can not connect to customer service (I actually waited hours because they said, they was having high volumn of call, more than 10-people ahead of meNot once but three times I called) OK, I thought how about I'll just select option 1, which is for a new reservationWhen I started to tell the operator about my concern, she said she would connect me and that I should have selected option After a long I hung up and called backGuess what? Still no answerThere's someone on option but no answer on option Am I wrong or is there something very suspicious going on here?
I don't know how their review on
Google play store rated above score
I wish I read their Revdex.com before I purchased the ticketsNow I lost lost over $that I worked hard for and couldn't get it back
Unlike other trips I purchased my airline tickets for *** through Justfly***I should have stuck with my "rule" - never do thisWhile in Denmark I became will and with a doctor declaration needed to change our travel return date to CaliforniaCalled *** - they can do nothing as I booked through JustflyCalled JF several times, was on hold for 1+ hours while waiting for a supervisor., several times.Yes, they could change date for a $change per personOur whole trip had only been $for bothAnd there is NO REFUND for any reasonDuring our conversation with the CSR I was lied to, they were rude, did not speak English that I could understand, did not know what they were talking aboutTook the return trip as a loss and rebook ourselves with *** to get home for $for both of usLesson learned: NEVER book with anyone other than the airline direct and NEVER BOOK WITH JUSTFLYA very unethical operation
I made airline reservations on March in the amount of $We were unable to make our flight as I was waiting to be seen in the emergency room for complications from having my kidney removed in December I attempted to call the service to cancel or move our flights for dates when I am healthy again, but their office was closedI called when I got home at 12pm today and spoke to an agent named *** who first told me that they were nonrefundable and put me on hold for minutesWhen she came back, she advised that Alaska Airlines said that I could change my flight for a year, but that she would charge me the cost of the tickets and then I would have to pay airfare on top of thatWhen I told her I'd need to discuss it with my travel partner, the story changed and she advised that they'd lower the fees associated, and that the Alaska agent said "You are lucky that they are willing to give a one time courtesythey don't do this for other people." (untrue)The numbers
On Monday Jan I purchased two tickets online from Justfly and I purchaes insurance on these tickets from *** *** *** on Jan as instructed by JustflyThe two tickets were for myself and my fiance as we had planned a trip to Africa, Cameroon for our weddingThe trip was due on Feb During this period *** *** issued his travel ban so we decided that we could no longer take the trip since we might be denied entry back into the United States due to our visa status and or our religionWe called Justfly 3weeks before the date we were to travel and cancell the ticketWe then filed a claim for a refund of which they rejectedI have been calloing them but each time they pick my calls the put me on a long hold for hours without picking my calls.The cost of the ticket was 1,USD not included the amount we paid for insurance
this was a nightmare to deal with I went to thailand and my flight was changed a few times including while overseas it was hard to get in touch and the first customer service people who pick up the phone only repeat things you say back to you without actually helping Also, they booked a weird ticket involving a bus in china between flights this bus was not at the airport, but miles away Nobody spoke english, I had no money and had to get the only (barely) english speaking woman for the airline to help me explain to the cab where to go It's a wonder I made my flight and got home!
My in laws *** ** *** *** ** ***) purchased flights from Chicago to Australia through JustFly (booking ***) on Qantas Airlines (booking #***)since purchasing they have both been diagnosed with cancer and under gone surgery(double mastectomy) and are unable to travelI scanned to them a letter from Doctors and requested a full refundThey informed me they must charge a $500./ ticket cancellation fee ($1,000.) out of an elderly couples fundsI contacted Qantas and they cannot do anything since the ticket is through a agency, but stated had they been purchased directly through Qantas they would fully refund based on the situationI called Just Fly back and explained this to them but they still want to charge $1,The greed and arrogance of the agent and supervisor was appalling
We purchased three airline tickets to Italy with layovers in Istanbul Turkey ($plus $for trip protection) for a trip scheduled on August 04,but due to the coup attempt, airport bombing and political unrest in Istanbul in July we decided to cancel the tripJustfly.com agreed to change our tickets and reissue another ticket for Madrid, Spain after they charged us $booking change penalityThe trip to Spain is booked for June 30,We received e-tickets and booking confirmation email from Just fly.com on August 23,We were set for our tripMay 16,we received an email and a voice mail message asking us to contact justfly.com as there was a change on our flight scheduleWe called and the rep on the phone provided us with the new flight infomation which has very long layover and that flight wasnt going to work for our itenaray so the rep suggested we may be better off getting a refund and try to book with another airlineWhile we were considering
I had made reservations and paid the for in case of cancelation I did the cancellations and I’ve been going on a month for them to refund my money and they keep telling to call the bank cause they already put it back and that is not true I’ve called chase called them did a three way calling with them and the bank and nothing I will never deal with them again they are a rip off terrible experience pay more making a reservation with the airlines instead of them
I PURCHASED TICKET ON THEIR WEB PAGE AND REALIZED THAT DATES WAS WRONGI CALLED THEM AFTER MIN AND TRY TO CANCEL MY FLIGHTS AND THEY TOLD ME THAT $CANCELLATION FEETICKET I PURCHASED WAS $THIS COMPANY IS JUST JOKE
On July 18, 2018, I purchased two round-trip airline tickets to Chile on Justfly*** (Number ***) My husband is a physician, and unfortunately, his work schedule changed, necessitating that we travel a month prior, February 1-16, rather than March 1-16,
I called *** *** the carrier for the flights, and whose charges appear on my credit card statement, to change the tickets and was told that they are unable to change the reservation because the "travel agent" will not allow itI then called Justfly***'s customer service line and was told it will be $to make any changes to these tickets
The terms and conditions are clear that the fee for changing an international ticket is $ According to the customer service representative and the supervisor I spoke with, Justfly*** charges $in addition to $in fees charged by the airlines The terms and conditions do not state anywhere that additional fees of $apply to changing these tickets
Trying to book a flight with justfly*** site was horribleThe flight came through with the destination and departure reversedI called immediately and the only solution they had was to charge $per ticket to cancel on tickets that cost $each way No customer service, poor english skills and a terrible site.This was even though I had the travel insurance! don't book with this company
On January 5th I booked a flight for travel on March 9th days before traveling I needed to cancel my reservation and I called Justfly to speak with a representative about what would happen if I cancelledI was told I could cancel but would need to pay a cancellation fee but I would have a year to use my credit of so I repeated to her saying, "I could rebook a flight by January 5th for travel in March and use my credit?" "Yes" was her responseThat was great for me because I knew I would be traveling at that time so I went ahead and cancelled my reservationI called in November to find out how much credit was owed to meA representative told me In early December before my January 5th deadline I called to book my flight for travel in MarchI was then told I had to FLY by January 5th not rebookI said NO that's not what I was toldEvery time I asked to,speak to a manager or someone who handles complaints I am put on hold and NO
I have book a flight and cancelled the flight within minutes since there was an issue with the retiring flight airport locationOn the website before booking the company advertise a free hours cancellation
Booked international airline tickets with Just FlyReceived confirmation email with all information needed for flightWe arrived to the airport at 9:a.mon September 27, and checked in with our airlineThey proceeded to tell me that our itinerary had changed and that we should have been notified by Just FlyWe never received any notification from Just FlyWhat should have been a hour layover in Wuhan, China turned into a day layover which required a Visa for ChinaTherefore we were not allowed to board our flight and had to book another flight to get to our destinationI have spoken with Just Fly a dozen times and have been told that I would receive a confirmation email and a refund of $It is now November 23, and I still have not received my refund an email confirmation or a refund from Just FlyEvery time I talk to them they give me the run around and tell me they will be refunding the money in five business daysThat was weeks ago
In February of 2017, I purchased airline tickets from justfly.comThe tickets are from JFK to Cyprus through Moscow flying with *** on June 18thDue to an unforeseen family conflict, I attempted to change our departure dates, having one of my children flying on June 11th (with another family member) and the other two on July 5thI was directed by the company;s 1-number to do the change on the website to save timeI attempted to do that and the website was coming up with the price of $per tickets (fine plus difference in ticket price)However, I was unable to complete the transaction because the three tickets were bundled together and I needed to break them apartSo I called the company and talked to an agentShe first said that my son could not have a reservation by himself because he is a minorHowever, when I explained that he would travel with another family member on the 11th of June who also got tickets through justfly.com she agreed to split my reservation
On june I booked air india ticket from justfly.com the price was shown to me $and when I checked my debit card statement there were two transactions one of $by the name of *** *** and $by the name of justfly.com so I called them and asked why there are two transactions they started telling me that I have selected the seats that the reason we have charged you $which I was not informed during booking so decided to cancelled the ticket because I was eligible for full refund and within minutes of booking I cancelled my bookingThe Company representative told me I would get my refund within - business daysNow its been more days they have refunded me only $when I call them and ask for refund they are not able to give me appropriate reason why the money is not yet reflected in my account
If you want to return an airline ticket with justfl*** after the hour return period, they will offer a $per ticket return penalty to receive justfly credits The problem comes when you try to use the justfly credits to buy a new ticket they mark up the new ticket twice the price on their website which is twice the price the airline offers With my experience we returned wrong date tickets realized after hours The tickets were originally $each and we were able to return each ticket for $fee to receive $per ticket justfly credits, thinking we'd buy each new $ticket for the correct date and at least save $per ticket in the situation However the new ticket that costs $on their site and from the airline, cost $when using justfly credits plus they add a penalty fee upon checkout over $ We learned this after accepting the $per ticket return fee Obviously frustrated we called and complained and involved our credit card company to get the $per ticket back After a lot of effort a justfly representative did give us our $per ticket back and we are walking away from the original $tickets When asking a justfly representative why a ticket is showing $on their site but it costs $if using justly credits, she became silent and didn't answer This is highly deceptive and thankfully we got out of it or we would've lost $in the situation instead of $ When doing more shopping and research we found out that justfly doesn't actually provide discounted tickets They are a search engine showing the cheapest tickets offered by airlines Therefore I would assume they only make a profit by penalty fees, so they are banking on people making mistakes when booking flights, then sell you a new ticket through justfly credits at a marked up flight ticket price I'm not sure if it is legal to sell marked up airline tickets, but justly is doing this, so hopefully someone can look into it or warn others, it's definitely unethical and/or deceptive
I attempted to purchase tickets for a flight on JustFly website, and had submitted all of my flight information and credit card information, all based on the price that their website advertised, and had clicked on the "Confirm & Submit" buttonAs all my information was loading, I got a message stating that the new price of the flight went up $dollars and the website displayed the new higher price, all while my credit card and personal information was still loading for finalizationI immediately stopped my transaction and clicked on the "back" buttonI saw that the website was still displaying the same price that I had initially conducted the transaction, with no changes to the priceI immediately called the company to complain
THIS COMPANY IS THE ABSOLUTE WORSE!!!!! DO NOT BOOK THROUGH THEM! They will keep you on hold for minutes transferring your from one department to the next without accomplishing anything for youA bunch of scam artists I made a reservation with them, accidentally clicked one day early on my reservation, called them literally minutes after I booked the reservation and wanted to charge me $a ticket to change itThey said it's because the airline charges them to change the ticketI called AMerican Airlines and they said the 3rd party booking company has hours to change the ticket without any sort of penaltyWHen I told justfly.com that..they said they'd reduce their booking cancellation feeRIDICULOUSI told them I'll cancel it with my credit card company before I pay any sort of fee for a company that is just looking to capitalize off of a mistake like this
I booked roundtrip flights on justfly***, which stated that all bookings have a 24-hour cancellation policy at no chargeWhen I cancelled my booking minutes later, I was immediately charged $"modification fee." I called the customer support line, but they told me that I would have had to purchase a $extended cancellation policy to spare me the $feeThis was in no way clear on their website--the way the policy is advertised is horribly misleading and clearly intended to cheat customers out of moneyI explained that a 24-hour free cancellation policy clearly conflicts with the "modification fee"--they didn't careThey kept referring to the website, and basically informed me that I was liable for the charges
I just ordered tickets from Justfl*** and I am getting really concerned because I found a site that says they may be just a mileage broker and that another company, Flighthu***, is TERRIBLE and cheats people out of money as well as cancelling their flights for no reason at all!
I was searching for a deal on a flight ticket, justfl*** came up with the flight I was interested in and so I booked it
A few weeks later I got an email from them saying:
"Dear Customer,
An Airline has made a change(s) to your itinerary for Reservation *** You must contact us as soon as possible at *** to discuss the change and confirm your new flight optionsFailure to contact us could result in complications with your trip)
In addition, it is your responsibility to verify your itinerary directly with the Airline hours prior to your scheduled departure(s) to ensure that your flight information or itinerary hasn't changed
Please call us at *** as we will be happy to work with you to rectify the situation, and thank you again for your choosing Justfl***
Sincerely,
The justfl*** Team"
Now when I call justfl*** I can not connect to customer service (I actually waited hours because they said, they was having high volumn of call, more than 10-people ahead of meNot once but three times I called) OK, I thought how about I'll just select option 1, which is for a new reservationWhen I started to tell the operator about my concern, she said she would connect me and that I should have selected option After a long I hung up and called backGuess what? Still no answerThere's someone on option but no answer on option Am I wrong or is there something very suspicious going on here?
I don't know how their review on
Google play store rated above score
I wish I read their Revdex.com before I purchased the ticketsNow I lost lost over $that I worked hard for and couldn't get it back
Unlike other trips I purchased my airline tickets for *** through Justfly***I should have stuck with my "rule" - never do thisWhile in Denmark I became will and with a doctor declaration needed to change our travel return date to CaliforniaCalled *** - they can do nothing as I booked through JustflyCalled JF several times, was on hold for 1+ hours while waiting for a supervisor., several times.Yes, they could change date for a $change per personOur whole trip had only been $for bothAnd there is NO REFUND for any reasonDuring our conversation with the CSR I was lied to, they were rude, did not speak English that I could understand, did not know what they were talking aboutTook the return trip as a loss and rebook ourselves with *** to get home for $for both of usLesson learned: NEVER book with anyone other than the airline direct and NEVER BOOK WITH JUSTFLYA very unethical operation
I made airline reservations on March in the amount of $We were unable to make our flight as I was waiting to be seen in the emergency room for complications from having my kidney removed in December I attempted to call the service to cancel or move our flights for dates when I am healthy again, but their office was closedI called when I got home at 12pm today and spoke to an agent named *** who first told me that they were nonrefundable and put me on hold for minutesWhen she came back, she advised that Alaska Airlines said that I could change my flight for a year, but that she would charge me the cost of the tickets and then I would have to pay airfare on top of thatWhen I told her I'd need to discuss it with my travel partner, the story changed and she advised that they'd lower the fees associated, and that the Alaska agent said "You are lucky that they are willing to give a one time courtesythey don't do this for other people." (untrue)The numbers
On Monday Jan I purchased two tickets online from Justfly and I purchaes insurance on these tickets from *** *** *** on Jan as instructed by JustflyThe two tickets were for myself and my fiance as we had planned a trip to Africa, Cameroon for our weddingThe trip was due on Feb During this period *** *** issued his travel ban so we decided that we could no longer take the trip since we might be denied entry back into the United States due to our visa status and or our religionWe called Justfly 3weeks before the date we were to travel and cancell the ticketWe then filed a claim for a refund of which they rejectedI have been calloing them but each time they pick my calls the put me on a long hold for hours without picking my calls.The cost of the ticket was 1,USD not included the amount we paid for insurance