Just Fly rips off customers who are unaware that lap babies (under years old) are NOT charged by airlinesWhen I discovered I paid for my granddaughter via Just Fly I called and they (*** ***) blamed United AirlinesI asked *** how could that be when the booking (#***) was done via Just Fly and they charged my credit card NOT UnitedHe refused to offer a credit and asked if there was something else he could help me with, being sarcasticpeople NEVER book with *** *** its a rip off!! They are only concerned with percentage on booking flights for ALL regardless of age
I canceled my reservation with the less than hours after I bookedTheir website states a full refund is given if the reservation is cancelled within hoursThey stated it would take 5-business day to receive my refundI have yet to see it and has been over a monthTheir website states I won't see it on my bank statement, but I get text alerts and never received one regarding a large depositHow do I get my refund? I was unable to contact themTheir number only gives the option to book or check the status of your reservationNo option for refund status
I purchased a ticket from Florida to ZambiaThe flight involved a layover of hoursWhen I reached Dubai I was told that if my travel agent had informed me of the policy I could have had a free hotel to rest for the lengthy stop overThey NEVER let me know of this policyThis cost me $I would like a refund of this money
I placed a reservation for a way vacation trip on Tuesday June 27thEvery day I would get a couple of emails with problems, they could not process my card, even when I had full confirmation from my bank it was approved, their prices kept changingFinally, on Friday, July 7th and after many emails and calls back and forth through the week, I called asked them to confirm and "guarantee" that this schedule and price would hold, otherwise I needed to figure something differentThe lady said "I guarantee you will get your tickets in hours and your price will not change." On Monday July 3rd, I get an email with a cancellation because my flights were no longer availableHere I am a week later, on another phone call to hear one more "I am sorry." Just fly offered to re-book on different dates for a different price an entire different orchestrated planAs you can see, I already had hotels and other vacation reservations based on the original planNow I had nothingTo make things wor
JUSTFLY.*** is an UNWORTHY site to use
The purpose of this review is to help others avoid the bad experience I had using JustFly.*** service DO NOT USE this service unless you are willing to deal with 1) No nonsense and rude remarks from the customer service 2) Pay$ 20/person so you can change your booking within 4hours(go to airlines, you have, for some airlines, up to hours to hold a reservation for you) Pay for "EXTENDED CANCELATION INSURANCE" and the ADDITIONAL PENALTY when you change, or CANCEL you preexisting reservation 5) Agents PROVIDED you WRONG INFORMATION, this includes JUSTFLY's policiesI speak from the bad experienceI purchased international ticketsI WILL NEVER use JUSTFLY.*** ever again
I booked a round trip airline ticket with JustFly*** for spirit airlineUpon receiving the email confirmation there was only one confirmation number for two diffrent flightsUnfortunately due to a family emergency I missed my flight so I found other means of travelI am a senior citizen visiting family now in Florida but upon checking on my return flight I have been told it was cancelled because I did not make my flight going to FloridaThis is my first time using JustFly*** but I have been left stranded now in Florida with no return flightIve been left to believe that this service never booked my return flight once they saw I missed my flight going to FloridaI called JustFly*** and they continue to say no refunds although my return flight is five days away and has not yet departed
I initially bought a ticket for my oldest daughter to fly from Cleveland, Ohio to Orlando, Florida to visit me on spring break After discovering my youngest daughter had the same spring break time, we decided to cancel the flight Initially justfly notified us that the refund amount, after penalties (expected) would be refunded to the debit card used for the purchase We then got a separate notification that airline credit would be applied I recently tried to use this airline credit through their website The website would never load flights available to book using the credit as I let it try to load results for hours and I used several different computers and internet sources It is not available for you to search for flights the conventional way on their website and enter the information needed to use the credit So I proceeded to call customer service where I was put on hold for over hour and minutes They told me that I could only use the credit for the traveler that it was used for initially and that I had to use the same airline I was initially fine with that The lady found me a flight, said that I had to book me and my youngest daughter separately and that in addition to the $travel credit that I had, I would need to pay another $ So your telling me that one way for one person in coach is $dollar? On deltas website specifically the cost was not even $so how is justfly saying it’s over $450? I’ll never use that website again, they’re a scam and a fraud
I am trying to cancel my reservation and not only is it non-refundable but I keep getting hung up on by the phone systemWhen I managed to get through I was told it was non refundable, got put on hold times and then hung up on by themThe cancellation fee is higher then I was told when I bookedThe final time I called I managed to cancel after being put on hold five timesAll of this took two hours
purchased a ticket from JUSTFLY*** last yearam travelling next week I printed my itinerally that revealed that the travelling agency had only booked half my trip.I called them and made them aware of it and hoped they would resolve the problem immediately but that never happenedIn hours I have been trying to redolve this problem with the agency without good resultI have talked to several of the agents including one supervisor to my disappointment she promised to resolve this issue in hours but nothing materializedi went to the airport today to talk to the turkish airline but couldn't help me since I bought the ticket through third partyWell my ticket plus my reservation was not in the system on turkish airline so I called the travelling agency to find out why I was not in the system given that they couldnot resolve the half portion of my trip that was missingAn agent from just fly stated they were still working it to give twenty four hours but it was now 72hours since
We have been using justfly for long time and usually spend 1000+ dollars every yearRecently we could not use return flight Reference Number: *** due to the death of our family memberWe understand the flight was non refundable, but this type of cancellation is covered by our credit card benefits and they asked us to get a letter from justfly mentioning the monetary value of return flight that we were unable to travelMy husband has been following up with them for many many days and they have completely ignored our request nowWe are almost close to losing the benefits of card services as we might not be able to meet the deadline set by themThey also charged fee for seat reservation, but we did not get the seat we reserved, which is a SCAM!! We will file a dispute against them and file a report to *** *ffairsAvoid this site as much as you can!!
On May 21st, I booked a ticket online for $with the Booking Number: 102-936-I was at jfk airport and was told for the first time in my life, that I needed a transit visa if I wanted to board because I have two stops in EuropeI went to Delta and they helped me apply for the visaSince I wasn’t getting any answers I decided to get another ticket from new York to Paris to continue with the rest of my tripI tried to cancel that flight before the departure but the justfly agent I was speaking with kindly put me on hold and never came back onlineDelta decided to add $to the existing amount that I paid to get me out of the airport the same day because I live in PhiladelphiaAfter I tried to check in, Airfrance told me that the ticket was first class so I decided to cancel itDelta agreed to refund the $they charged me that day but refused to refund the original $because I bought that ticket through a travel agencyI spent over 4h altogether on the p
The website said they have a hour cancellation windowWhen trying to cancel it online it say there would be a $fee taken back after the refund occurredOver the phone I spoke to an agent named Andrew who said the $was not refundable because it was a processing chargeI argued with him, and then asked to speak to a managerHe came back on the phone and said he was given a one time curtesy to lower the processing fee to $I said that the website said one could get a refund within hours, and this was a word game to not give me a refundHe said they didn't give manager's names, and no manager would come on the line because they had to issue either $or $for processingI have worked in customer service for a long time, and the website is duplicitousThis is advertising to say there is a hour window, and then charge a different fee
Purchased flight from Savannah, GA to Albany, NYAfter payment was made, confirmation email stated Albany, GA as destinationCalled immediately to fix the error, customer service was horribleCustomer service said we could cancel for a 75$ fee per ticketSite explains you may be subject to a cancellation fee, but it does not state you definitely will have a feeThey proceeded to charge us for a cancellation fee within minutes of booking the flightI explained when booking Albany NY was the destination and I proceeded to get yelled at by the customer service representative claiming to be the supervisor that there was no error on their partNow I have a 100$ credit card charge for just flys error that I did not accept
I booked a ticket with this company, for a 10-hour international flightDuring the booking process I selected the seats for my travel to be near my partner, selected the meal option, and saw that I had hours to cancel the ticket without refundOnce the ticket was booked the seats and the meals were not confirmed, when I tried to log into the system it said I was not able to make any changes to seats/meals at this time and would have to wait until hours before the flight to choose which seats were availableAfter realizing multiple complaints of this company, when I tried to cancel the flight due to their error on seat assignments they tried to charge me $per person to cancel the flightThey stated that in the terms and conditions of their company (which was listed no where during the booking) it states that seats are only requests and not confirmations
If there is any other way for you to travel take it You will be terribly, horribly disappointed with JustFly In all my years, I have never had such terrible service They ended up keeping my $and kept saying: "We would LOVE to give you a REFUND but we must follow the rules of the airlines who will not permit us to do that And that, my friends, is a lot of ** They keep your money, put the complaint somewhere else, and could care less about their customers I would NEVER< NEVER< NEVER ever use JustFly again Take heed, take this warming and don't say no one told you Also you will not find a person who speaks English, all calls are from out of country This was a frightening experience for me and I do not want to repeat it DO NOT USE JUST FLY >>>> YOU HAVE BEEN WARNED
booked a flight to LHRthe booking was fast and easy to do because the website was simple and easy to useflight was okay and on timei didn't experience any problems while waiting for the flight to be confirmed and during the day of the flight itself
In the U.S., airlines and travel agencies follow standard practices wherein if a non-refundable airfare is purchased typically the customer will receive a credit for cancelling their reservationThereafter the customer may or may not be charged a fee against the credit to book another flight with the same airline within a year's timeThis business Justfly*** presents itself in the airfare vendor model, but it is overcharging exorbitant fees to the detriment of its customers, and these fees are not clearly disclosed in purchasing the non-refundable airfaresIn December 2016, I purchased two airfares totaling approx$total for my daughter and me to travel from Los Angeles to Spokane round trip for a volleyball tournament taking place in 23-March My daughter injured herself during a tournament this past weekend and until she is cleared by her doctor, she cannot travel or competeWe therefore had to cancel the entire tripI have documentation from my daughter's orthoped
I purchased round-trip airline tickets though Justfly*** on 5/3/via telephoneWe were instructed to check the reservation over to be sure there were no errors and told we would only have hours to correct any errorsOn 5/5/I called Justfly*** to have them correct a misspelling of a nameAfter over an hour on hold (which they said would be 3-minutes) the representative came back on the phone and notified me that she was able to change the error with one airline (Sun Country) but not on our return trip with American Airlines without charging a $feeI reminded them that they allowed hours for changes and we were still within that time frame and that it was their errorWhen I asked to speak with a supervisor, she refused and said none were availableI also requested the employees name and employee number, which she also refusedShe did eventually give her first nameA second call was made to Justfly*** on 5/6/16, same game only this time they hung up on me afte
I did purchased a flight ticket for my daughter back in May of this year(2016); flying from Connecticut to Los Angeleson the 07/14/Unfortunately there is a little problem with her school which is going to keep her in Connecticut for another ten daysHowever, I called the justfly peoples to rearrange the itinerary for a future date for this one-way $flight; to my great surprise they are telling me that I have to pay an additional penalty fee of $just to change the itinerary and I am not allowed to get any kind of refund because I didn't buy the insurance for this ticketSo this is a raison why I am contacting Revdex.com to find out if there's any way you can help get my money back or even get this business allow me to change the itinerary for a future instead of me losing my $as they told meI hope to hear from you soonMy faithfullyJoe ***
I bought a Kuwait Airways ticket through Justfly*** (Justfly booking ID: ***, Airline booking reference: MRUDCJ)The airline has changed schedule for the flight since the time I bought it, and due to the change, I am requesting a cancellation with full refundWhile Kuwait Airways is okay providing a full refund on the itinerary, the travel agent, i.e., justfly*** is refusing to process the refundOn talking further with Kuwait Airways, they mention the refund has to be processes through the agent (i.e., justfly***) and they are unable to do anything
Just Fly rips off customers who are unaware that lap babies (under years old) are NOT charged by airlinesWhen I discovered I paid for my granddaughter via Just Fly I called and they (*** ***) blamed United AirlinesI asked *** how could that be when the booking (#***) was done via Just Fly and they charged my credit card NOT UnitedHe refused to offer a credit and asked if there was something else he could help me with, being sarcasticpeople NEVER book with *** *** its a rip off!! They are only concerned with percentage on booking flights for ALL regardless of age
I canceled my reservation with the less than hours after I bookedTheir website states a full refund is given if the reservation is cancelled within hoursThey stated it would take 5-business day to receive my refundI have yet to see it and has been over a monthTheir website states I won't see it on my bank statement, but I get text alerts and never received one regarding a large depositHow do I get my refund? I was unable to contact themTheir number only gives the option to book or check the status of your reservationNo option for refund status
I purchased a ticket from Florida to ZambiaThe flight involved a layover of hoursWhen I reached Dubai I was told that if my travel agent had informed me of the policy I could have had a free hotel to rest for the lengthy stop overThey NEVER let me know of this policyThis cost me $I would like a refund of this money
I placed a reservation for a way vacation trip on Tuesday June 27thEvery day I would get a couple of emails with problems, they could not process my card, even when I had full confirmation from my bank it was approved, their prices kept changingFinally, on Friday, July 7th and after many emails and calls back and forth through the week, I called asked them to confirm and "guarantee" that this schedule and price would hold, otherwise I needed to figure something differentThe lady said "I guarantee you will get your tickets in hours and your price will not change." On Monday July 3rd, I get an email with a cancellation because my flights were no longer availableHere I am a week later, on another phone call to hear one more "I am sorry." Just fly offered to re-book on different dates for a different price an entire different orchestrated planAs you can see, I already had hotels and other vacation reservations based on the original planNow I had nothingTo make things wor
JUSTFLY.*** is an UNWORTHY site to use
The purpose of this review is to help others avoid the bad experience I had using JustFly.*** service DO NOT USE this service unless you are willing to deal with 1) No nonsense and rude remarks from the customer service 2) Pay$ 20/person so you can change your booking within 4hours(go to airlines, you have, for some airlines, up to hours to hold a reservation for you) Pay for "EXTENDED CANCELATION INSURANCE" and the ADDITIONAL PENALTY when you change, or CANCEL you preexisting reservation 5) Agents PROVIDED you WRONG INFORMATION, this includes JUSTFLY's policiesI speak from the bad experienceI purchased international ticketsI WILL NEVER use JUSTFLY.*** ever again
I booked a round trip airline ticket with JustFly*** for spirit airlineUpon receiving the email confirmation there was only one confirmation number for two diffrent flightsUnfortunately due to a family emergency I missed my flight so I found other means of travelI am a senior citizen visiting family now in Florida but upon checking on my return flight I have been told it was cancelled because I did not make my flight going to FloridaThis is my first time using JustFly*** but I have been left stranded now in Florida with no return flightIve been left to believe that this service never booked my return flight once they saw I missed my flight going to FloridaI called JustFly*** and they continue to say no refunds although my return flight is five days away and has not yet departed
I initially bought a ticket for my oldest daughter to fly from Cleveland, Ohio to Orlando, Florida to visit me on spring break After discovering my youngest daughter had the same spring break time, we decided to cancel the flight Initially justfly notified us that the refund amount, after penalties (expected) would be refunded to the debit card used for the purchase We then got a separate notification that airline credit would be applied I recently tried to use this airline credit through their website The website would never load flights available to book using the credit as I let it try to load results for hours and I used several different computers and internet sources It is not available for you to search for flights the conventional way on their website and enter the information needed to use the credit So I proceeded to call customer service where I was put on hold for over hour and minutes They told me that I could only use the credit for the traveler that it was used for initially and that I had to use the same airline I was initially fine with that The lady found me a flight, said that I had to book me and my youngest daughter separately and that in addition to the $travel credit that I had, I would need to pay another $ So your telling me that one way for one person in coach is $dollar? On deltas website specifically the cost was not even $so how is justfly saying it’s over $450? I’ll never use that website again, they’re a scam and a fraud
I am trying to cancel my reservation and not only is it non-refundable but I keep getting hung up on by the phone systemWhen I managed to get through I was told it was non refundable, got put on hold times and then hung up on by themThe cancellation fee is higher then I was told when I bookedThe final time I called I managed to cancel after being put on hold five timesAll of this took two hours
purchased a ticket from JUSTFLY*** last yearam travelling next week I printed my itinerally that revealed that the travelling agency had only booked half my trip.I called them and made them aware of it and hoped they would resolve the problem immediately but that never happenedIn hours I have been trying to redolve this problem with the agency without good resultI have talked to several of the agents including one supervisor to my disappointment she promised to resolve this issue in hours but nothing materializedi went to the airport today to talk to the turkish airline but couldn't help me since I bought the ticket through third partyWell my ticket plus my reservation was not in the system on turkish airline so I called the travelling agency to find out why I was not in the system given that they couldnot resolve the half portion of my trip that was missingAn agent from just fly stated they were still working it to give twenty four hours but it was now 72hours since
We have been using justfly for long time and usually spend 1000+ dollars every yearRecently we could not use return flight Reference Number: *** due to the death of our family memberWe understand the flight was non refundable, but this type of cancellation is covered by our credit card benefits and they asked us to get a letter from justfly mentioning the monetary value of return flight that we were unable to travelMy husband has been following up with them for many many days and they have completely ignored our request nowWe are almost close to losing the benefits of card services as we might not be able to meet the deadline set by themThey also charged fee for seat reservation, but we did not get the seat we reserved, which is a SCAM!! We will file a dispute against them and file a report to *** *ffairsAvoid this site as much as you can!!
On May 21st, I booked a ticket online for $with the Booking Number: 102-936-I was at jfk airport and was told for the first time in my life, that I needed a transit visa if I wanted to board because I have two stops in EuropeI went to Delta and they helped me apply for the visaSince I wasn’t getting any answers I decided to get another ticket from new York to Paris to continue with the rest of my tripI tried to cancel that flight before the departure but the justfly agent I was speaking with kindly put me on hold and never came back onlineDelta decided to add $to the existing amount that I paid to get me out of the airport the same day because I live in PhiladelphiaAfter I tried to check in, Airfrance told me that the ticket was first class so I decided to cancel itDelta agreed to refund the $they charged me that day but refused to refund the original $because I bought that ticket through a travel agencyI spent over 4h altogether on the p
The website said they have a hour cancellation windowWhen trying to cancel it online it say there would be a $fee taken back after the refund occurredOver the phone I spoke to an agent named Andrew who said the $was not refundable because it was a processing chargeI argued with him, and then asked to speak to a managerHe came back on the phone and said he was given a one time curtesy to lower the processing fee to $I said that the website said one could get a refund within hours, and this was a word game to not give me a refundHe said they didn't give manager's names, and no manager would come on the line because they had to issue either $or $for processingI have worked in customer service for a long time, and the website is duplicitousThis is advertising to say there is a hour window, and then charge a different fee
Purchased flight from Savannah, GA to Albany, NYAfter payment was made, confirmation email stated Albany, GA as destinationCalled immediately to fix the error, customer service was horribleCustomer service said we could cancel for a 75$ fee per ticketSite explains you may be subject to a cancellation fee, but it does not state you definitely will have a feeThey proceeded to charge us for a cancellation fee within minutes of booking the flightI explained when booking Albany NY was the destination and I proceeded to get yelled at by the customer service representative claiming to be the supervisor that there was no error on their partNow I have a 100$ credit card charge for just flys error that I did not accept
I booked a ticket with this company, for a 10-hour international flightDuring the booking process I selected the seats for my travel to be near my partner, selected the meal option, and saw that I had hours to cancel the ticket without refundOnce the ticket was booked the seats and the meals were not confirmed, when I tried to log into the system it said I was not able to make any changes to seats/meals at this time and would have to wait until hours before the flight to choose which seats were availableAfter realizing multiple complaints of this company, when I tried to cancel the flight due to their error on seat assignments they tried to charge me $per person to cancel the flightThey stated that in the terms and conditions of their company (which was listed no where during the booking) it states that seats are only requests and not confirmations
If there is any other way for you to travel take it You will be terribly, horribly disappointed with JustFly In all my years, I have never had such terrible service They ended up keeping my $and kept saying: "We would LOVE to give you a REFUND but we must follow the rules of the airlines who will not permit us to do that And that, my friends, is a lot of ** They keep your money, put the complaint somewhere else, and could care less about their customers I would NEVER< NEVER< NEVER ever use JustFly again Take heed, take this warming and don't say no one told you Also you will not find a person who speaks English, all calls are from out of country This was a frightening experience for me and I do not want to repeat it DO NOT USE JUST FLY >>>> YOU HAVE BEEN WARNED
booked a flight to LHRthe booking was fast and easy to do because the website was simple and easy to useflight was okay and on timei didn't experience any problems while waiting for the flight to be confirmed and during the day of the flight itself
In the U.S., airlines and travel agencies follow standard practices wherein if a non-refundable airfare is purchased typically the customer will receive a credit for cancelling their reservationThereafter the customer may or may not be charged a fee against the credit to book another flight with the same airline within a year's timeThis business Justfly*** presents itself in the airfare vendor model, but it is overcharging exorbitant fees to the detriment of its customers, and these fees are not clearly disclosed in purchasing the non-refundable airfaresIn December 2016, I purchased two airfares totaling approx$total for my daughter and me to travel from Los Angeles to Spokane round trip for a volleyball tournament taking place in 23-March My daughter injured herself during a tournament this past weekend and until she is cleared by her doctor, she cannot travel or competeWe therefore had to cancel the entire tripI have documentation from my daughter's orthoped
I purchased round-trip airline tickets though Justfly*** on 5/3/via telephoneWe were instructed to check the reservation over to be sure there were no errors and told we would only have hours to correct any errorsOn 5/5/I called Justfly*** to have them correct a misspelling of a nameAfter over an hour on hold (which they said would be 3-minutes) the representative came back on the phone and notified me that she was able to change the error with one airline (Sun Country) but not on our return trip with American Airlines without charging a $feeI reminded them that they allowed hours for changes and we were still within that time frame and that it was their errorWhen I asked to speak with a supervisor, she refused and said none were availableI also requested the employees name and employee number, which she also refusedShe did eventually give her first nameA second call was made to Justfly*** on 5/6/16, same game only this time they hung up on me afte
I did purchased a flight ticket for my daughter back in May of this year(2016); flying from Connecticut to Los Angeleson the 07/14/Unfortunately there is a little problem with her school which is going to keep her in Connecticut for another ten daysHowever, I called the justfly peoples to rearrange the itinerary for a future date for this one-way $flight; to my great surprise they are telling me that I have to pay an additional penalty fee of $just to change the itinerary and I am not allowed to get any kind of refund because I didn't buy the insurance for this ticketSo this is a raison why I am contacting Revdex.com to find out if there's any way you can help get my money back or even get this business allow me to change the itinerary for a future instead of me losing my $as they told meI hope to hear from you soonMy faithfullyJoe ***
I bought a Kuwait Airways ticket through Justfly*** (Justfly booking ID: ***, Airline booking reference: MRUDCJ)The airline has changed schedule for the flight since the time I bought it, and due to the change, I am requesting a cancellation with full refundWhile Kuwait Airways is okay providing a full refund on the itinerary, the travel agent, i.e., justfly*** is refusing to process the refundOn talking further with Kuwait Airways, they mention the refund has to be processes through the agent (i.e., justfly***) and they are unable to do anything