Booking a return plane ticket from MSN( Madison WI) to PHF (Newport News, VA) for the flight dates FEB through Fed with Justfly*** has been quite an ordeal this evening-starting close to midnight Jan ending Feb During my first attempt at booking a ticket, I got completely to the end of my billing info and the price was $more than what was listed (over and beyond the additional cost of flight insurance I has also chosen)I was about to hit the submit button when I caught the additional costI went back and started the process over again to see if the price of the ticket had increased in the short amount of time it took me to fill in my name address and billing infoIt had notThe price was listed as I had originally seen it and I started the process a second timeMy personal info was still listed on the page when I made this second attempt During this second attempt, I was about to hit the submit button when a window popped up saying the price of the ticket had no
My girlfriend and I booked two tickets to Switzerland & Greece for a friend's weddingWhen we got to the airport the day of the flight, we were informed by the airline that we had booking numbers and confirmation numbers, but that the tickets were labeled "refunded." We had never been refundedAnd worse still, the flight was only in a few hoursCalls to JustFly.com resulted in them dodging responsibility, putting us on hold for up to an hour at a time, ignoring requests to escalate the issue to management, and refusing to resolve the situationAfter hours of haggling and being put on hold, we finally missed our flightNow we had no flight for our vacation and were out thousands of dollarsDistraught and angry, we asked what they were going to do to make this up to usThey again claimed they had refunded the money - which they had not - and would not get us new tickets on the next flight outUltimately, we had to pay for those tickets out of pocketWhich amounted to over $
I purchased a ticket with JustFly and needed to cancel in April around Brussels Airport bombingJust Fly promised a credit if I fly within a year to the same destination with the same airlineTo use the credit you have to call a *** ***I called multiple times with wide open dates, to be told, that they can't apply the credit to any of these flights because the Airlines has not provided them with a pricingWhen I asked "when can I use the credit?" I've been told they can't guaranteed anything, the problem is the airlines, may be, call after 12:00am or ...call in another 24hI made multiple calls and even spoke to a supervisor, but no resolution was offered! They sound like reading from a script, a broken record!The "credit" that they promised CANNOT be used ever!!! At this point I want my promised unusable CREDIT refunded...or any reasonable offer
I was to get on a plane they booked me that's emirates when they said it wasn't possible for me to vet on the plane due to time constraint at that time they assured me to get me on a direct flight next day to my first destinationAlthough when I almost finished talking to the lady voice on the other side of the phone suddenly the phone cut off and she called me back with another line in California asShe spoke she ask me to be on hold I believing shes finishing up my rebooking for the next flight am toldThe wait on the phone turned to a full hour and I realised something might be wrong then, when I hungged up and redialed the same number a representative from emirates told me not to call the line again advised me its not a just fly telephone numberAs I waited that night I happened to be hospitalized in a nearby medical facility where I stayed weeks unable to contact neither airlines nor my familyAfter I got out when I contacted justfly they denied me access to all the entire
On Oct 08,I ordered from Justfly.com a return airline ticket from Tucson AZ to Ho Chi Minh City/ Vietnam for departure on Dec 11, and a return on Jan 12, Three day before departure, while checking the schedule, I noticed a change, a shortening of the layover time in one leg of the return itineraryI contacted Justfly by phone to have it correctedThe correction resulted in my return date to be Jan 13, a day laterBefore my departure from Vietnam, I checked with *** *** *** online and found that my name was not on the passenger listRepeated long distance calls from Ho Chi Minh City to Justfly to have my reservation confirmed/reinstated did not bring any results nor was I given any alternatives or adviseI had no choice but to purchase and pay for a new return ticket to get homeIn the meantime, *** *** informed me that Justfly had cancelled the scheduled flight on Jan 12, but not ordered one for Jan The airline reimbursed me for the cost of the f
Their terms and conditions state you are charged a fee of $when cancelling a reservation of a non-refundable airline ticket, which is directly against us Department of transportation mandateMy non-refundable ticket is for Dec 2018, within the 24hr required inquire about cancelling the reservation, and what justfly.com is doing is a deceptive practiceThe customer service agents do not dispute this requirement, but refuse to cancel without charging a feeThere for making my charge fraudulent after I informed them to not charge my card within the 24hr requirement"The 24-hour reservation requirement is mandated by the Department of Transportation’s consumer rule “Enhancing Airline Passenger Protections” (CFR (b)(4), FedReg23110, 23166, Apr25, 2011) and applies to all reservations made seven days or more prior to the flight’s scheduled departure timeTo comply with the regulation, carriers may not deceive consumers about the 24-hour reservation requirement when
On September 20th, I booked an outgoing flight to Denpansar Bali, Indonesia from San Francisco with Justfly***It was scheduled for November 19th with a short layover in Taipei on the 20th with a connecting flight on the 20th arriving in Bali on the 20thI received a email notification from JustFly*** that my Itinerary * *** has been changedThat change being that the connecting flight leaving Taipei on the 20th was cancelled and I was put on a connecting flight leaving Taipei on November 21st, I initially called Justfly.com on October 14th, at 6:to inquire about the possibility of a connecting flight from Taipei on November 20thThe customer service rep told me that' they were going to submit a request to the airlines and that takes 24-hours for a responseI was feeling uneasy about that phone call so I made consecutive calls on October 15th at 11:36pm, October 18th, 12:36am,( after the hour waiting period) October 19th, 8:10am and finally a cal
If you had a Zero rating, that is what I would give JustFly I originally booked my flights for a European vacation on March 17th I finally had my confirmed itinerary on June 30th I began my trip on June 18th On May 15th I received an email that there was a problem with my return booking From that point on it was a nightmare I exchanged many emails with JustFly, had multiple phone calls where I was on hold for up to hours (with no resolve to the issue), promises from JustFly to resolve and get back to me within hours, never receiving a call back
just bought tickets round trip to Colombia, did everything right spelled our names 200% right, everything went thru, but when they send me a confirmation email, of the names where missed spelled, called them right away and told me that since I did the booking my self I was the one who made the mistake, so I had to cancel my reservation since there was nothing else to do costing me $per person yes thats right $this is not right in any way very disappointed, I guess this is one of their ways to still money from customers, also the genders where also wrong
Warning! Do NOT Use this companyI booked a flight Nov 15, to fly to my son's in ND for Christmas, Dec 22, On Novmy father passed away so I cancelled this flight to fly out to Washington to help my yr old mother with arrangements, etcIt cost me $to cancel the flight & I was told I would have a credit of $for a year which I could ONLY use for the same destination Oct 15th of this year I attempted to reschedule my flight to ND to finally visit my son for Thanksgiving It was not allowedI was told I had to fly before Nov15th, the date I originally BOOKED the flight last year, not a year from the date of the reservationSo now I can't visit on Thanksgiving I have to go earlyALSO, although I found a flight for $563, my charges were an add'l $299!! Why? Because I wasn't allowed the discount price found online since this was a "re-booking" and because the re-booking fee was $instead of $as I'm sure I was originally told it would beAND, to add insult to injury, I could not understand the 1st gentleman because I was transferred overseas somewhere & his accent was very heavyI explained I was a bit hard of hearing and couldn't understand him and asked to be transferred to another rep He would not complyAfter 45+ minutes with him (including hold periods) I hung up and called back hoping I could reach someone I could hear clearlyNo such luckBack overseas & although I could understand her a little better, she still couldn't explain to me why I couldn't book my flight for ThanksgivingI requested a manager & she repeated same answers from whatever script they were reading from This was a Sunday so I decided to try again on Monday hoping the call might stay in the U.S.; but no, Back to India or Pakistan, whicheverI finally gave up and just booked my flight for Nov 7th but now the ticket I originally purchased for $has reached a grand total of $($orig tkt, + $cancellation fee + $rebooking & add'l flight cost)This company is a total scamNot even sure if all this was legal (it shouldn't be)If I could give them a minus rating I most definitely would
I bought a ticket with this company, and I booked leaving from Tuesday and the return on SundayThem sent me an email, but I never saw, until days after to review the time I am going to leave, but I have a big surprise my return was the next TuesdayI called the company and them tell me I have to paid US$dollars additional to make the changeI paid for the original ticket US$ It's a SCAMI bought something different! The customer service only said we sent you your ticket, but didn't say "we change your dates and times" I have to buy another ticket with different company
JustFly has the most utterly disgusting and despicable business habits for customers who are literally paying you hundreds if not thousands of dollars through their companyI am being charged an additional $on top of the $i paid for my ticket, as well as getting the most rude and useless customer support i've ever encounteredThis company has a 99% Negative rating on Revdex.com for a reasonI have never witnessed such a disgusting company in my life
This is the most HORRID experience I've been a part of in dealing with airline bookingLast year I booked a ticket, and wanted to change a fly out date So they told me it will be $to cancel the ticket, and I would have $in credit All I had to do is call back and let them know the date So I called back and they said it will be $to rebook my flightI told them that NO ONE even mentioned this $feeI would have never cancelled the flight, because cancellation fees were more than a flight itself! They said to call back in hours since they had to listen to the tape and confirm my storyI called back hours later, and they haven't done anything I gave them another hours, and called backNothing! I had to buy a ticket through airlines to be able to fly out in few daysAbout a week later, I called them and they said they still haven't been able to listen to the tape, and only after I blew up and asked for a supervisor, they were able to tell me that it was their error and that they would wave the $fee since they failed to inform me about itFine! I still have a creditI thought I'll just use it next yearFast forward to this yearI called to use my credit, hours later in between holds, they said that I only have $in credit and I have to pay $to airlines to reopen my ticketAnd since I didn't want to pay $that no one bothered to tell me about, I have to call back in hoursAaaaandhere we go againI don't have a ticket, I can't use my creditThis is the most HORRID BUSINESS I've ever dealt withAnd as previously mentioned, you barely can understand anyone on the other lineI just want at least one competent person in this company to handle a simple procedure, like telling their customers that they will have $in cancellations and rebooking fees, before the customer agrees to this nightmare
I purchased a ticket for a flight on AirBerlinSeveral months later, I learned that the airline had gone bankruptI immediately called JustFly (twice) in September and they had no updateThe airline has since canceled the flight as it is no longer operatingI again reached out to JustFly with no assistanceI then reached out to my credit card company, American Express, who investigate my charge complaint as I am not receiving the service that I paid forAmerican Express relayed the information that JustFly would be giving me a refundJustFly additionally confirmed over the phone that since the flight was canceled that I would be getting a refundOn October 31, I called Justfly again and was told they were processing a refund and that it would take hrsI called three days later and still did NOT have an update on my refundI then called nearly a month later on November 28, was put on hold for an hour and mins and still could not get confirmation from their
I booked a flight through justfly.comAt the time of the booking I was told that if I needed to change the flight it would be a $charge plus any changes in fareThis was expensive but I was booking late and new the fare would likely not changedI am an experienced travelerWhile in Italy, I was bitten by a dog and my hand got infectedI called to go home days earlyI was told that because the flight was inside of days, I would have to book a new flightI called back and was told by another agent that the fee would be $for change plus $for taxesThe call got disconnectedI called back again and have been on hold for one hour and thirty minutesThis company is a scam operation and I am shocked that after reading prior complaints that they are allowed to continueI have emails and other communication that state that changes may be made with a change feeI need to get home to take care of my health
This is the second complaint which I have filedIt purchased a misleading "extended cancelation" policy to find that it did not afford me to make any changes without a substantial costMy complaint is not only about the misleading cancelation policy but the poor customer serviceOver phone calls, I have been placed on hold for nearly hoursI was told that the flight would be canceled, and after 1/week the flight is still not canceled and there is no credit on my accountAdditionally, I was told by supervisors that they would call me back regarding a reconciliation of the fees and I still have not heard from anyone
My experience with Justfly was very frustrating and unacceptableI booked International tickets through Justfly.*** for myself and my fatherI called them to change one of the flights due to a medical emergency (death of a family member) and they repeatedly refused to help meThe agents including the supervisors were very indifferent to my situation, kept on telling me that they would call me back but never didAfter several hours of waiting to receive a call, I called them and explained my situation to different agents throughout days and none of them helped me either get on an earlier flight or refund any portion of my fareAll of the agents I spoke to lacked knowledge overall and were very unorganizedI wasted hours repeatedly calling them hoping they would help me with my emergency but in vainThey had zero empathy for my situationI am exhausted dealing with their agents who do not seem to comprehend what "emergency" means and how to help customer during an unforeseen circumstanceThey do not even speak English properly, worst customer service ever
I, jose l malave went online on march 16th, to buy flight tickets to colombiaI ended up on skys scanner and this website linked me to justfly***it was around 1:30am when I made a reservation for passengers for the amount of $4,I put my debit card information and apparently everything went through because my wife got an email saying that the reservation was booked successfullyFew hours later I found out that the card was declined and I called justfly*** customer service to ask about itThey told me to contact my bank account or I could use another credit card, I said no because the money was on the account I gave them when I did the reservationI went to an ATM and found out my money was not in my bank account any moreSo how come is this possible? I know they took my money from the bankI called them in the morning of the same day of the transaction and justfly kept saying they did not take my money out of the account beacuse I did not have sufficient founds
To Whom It May Concern,
We have had hands down the worst travel experience for what was meant to be a spectacular vacation to DenverPlease see attached files for timeline of events-Email and text notification of flight delay at 5:47am day of flight
-Prompted an immediate call to Frontier 5:47amRepresentative notes flight delayed until 5:45pm same dayThey stated that they could not get us on another flight with any other airline as Frontier is not affiliated with any other airlines-Called Just Fly twice 6:00am, 7:41am, with no answer-hold time of over minutes each callWent to the airport for in person service(See attached Lyft Receipts)
-7:09am Gate rep stated flight was being delayed due to mechanical issues until 5:45pm-that an email or text will go out of the flight will be moved up earlier in the day-Email received from Frontier as leaving airport w/flight voucher for "inconvenience", no mention of flight cancellation 7:47am-flight vouchers are both invalid
-Call to Frontier made at 12:03pm to ask for update as we had not received any texts, calls, or emails on status update from Just Fly OR FrontierWas told by rep flight has been cancelled until the following dayRep noted that they could get us on a same day flight to Colorado Springs with a hour drive to Denver which would depart MPLS at 6:10pmFrontier rep took all of my information, puts me on hold, comes back to tell me that “unfortunately, that was only for one personWe cannot get you both on this flightYou will have to wait until tomorrow at 11:45am to depart.” We had planned this trip months in advance (in February), and were traveling to Red Rocks Amphitheater for concerts, where we had purchased the VIP experience forIf we waited until the next day, we would miss the show-Called Just Fly 12:21pm to discuss option to book with another airlineThey could not refund our flight-*** (second passenger) called on her phone to Frontier to cancel our flight with Frontier so we could get out on any other airline same day through Just Fly with American AirlinesHer call was made at 12:35pm
-Frontier offered us a refund for the flight that they cancelled with no mention of a cancellation feeFrontier charged a cancellation fee via email at 12:45pm, and another at 1:35pm on a flight that Frontier cancelled
-New flight with American Airlines was booked via phone through Just Fly via a frustrating phone call with a representative that could not speak EnglishT he call was hands down the most frustrating phone call with customer service that I have ever hadThe rep barely spoke any recognizable englishRepeated my email address back to me, incorrectly, times The cost of the flight which now was departing at 6:21pm, arriving to Dallas Fort Worth at 8:59pm, with an hour and a half layover, had us departing from Dallas at 10:25pm and arriving in Denver at 11:29pmWe did not arrive to our hotel via an Uber until 1am-The cancelled flight also cancelled our car rental reservation, which we then had to rebook on Friday 6/through Hotwir*** as every rental company in the area was sold out due to a hail storm in the area on WednesdayThe extremely long travel day, lack of communication and follow through with Frontier absolutely ruined our tripWe spent the next days completely exhausted, sore, and jet lagged, not to mention unable to spend money saved for our vacation as it was spent to rebook through another airlineWe missed an entire day of our vacationWe spent an entire day on and off the phone and computer trying to come to terms with the mess that we were in because of Just FlyWe are asking for a full refund reimbursement of the $rebooking, seat assignment, and baggage fees that we had to pay out of pocket for this inconvenience
I bought a Air China round trip ticket from Orlando to Manila and back to Orlando from JustFly on August Today they informed me that my flight from Orlando to Newark to catch the Air China flights to Beijing and onward to Manila has been cancelledThey have offered to refund my money or change the flights to other dates, but I have a car, hotels, doctors appointments, etcthat cannot be easily changedI have prepaid for the hotels, so I would loose money by travelling earlier or later
Booking a return plane ticket from MSN( Madison WI) to PHF (Newport News, VA) for the flight dates FEB through Fed with Justfly*** has been quite an ordeal this evening-starting close to midnight Jan ending Feb During my first attempt at booking a ticket, I got completely to the end of my billing info and the price was $more than what was listed (over and beyond the additional cost of flight insurance I has also chosen)I was about to hit the submit button when I caught the additional costI went back and started the process over again to see if the price of the ticket had increased in the short amount of time it took me to fill in my name address and billing infoIt had notThe price was listed as I had originally seen it and I started the process a second timeMy personal info was still listed on the page when I made this second attempt During this second attempt, I was about to hit the submit button when a window popped up saying the price of the ticket had no
My girlfriend and I booked two tickets to Switzerland & Greece for a friend's weddingWhen we got to the airport the day of the flight, we were informed by the airline that we had booking numbers and confirmation numbers, but that the tickets were labeled "refunded." We had never been refundedAnd worse still, the flight was only in a few hoursCalls to JustFly.com resulted in them dodging responsibility, putting us on hold for up to an hour at a time, ignoring requests to escalate the issue to management, and refusing to resolve the situationAfter hours of haggling and being put on hold, we finally missed our flightNow we had no flight for our vacation and were out thousands of dollarsDistraught and angry, we asked what they were going to do to make this up to usThey again claimed they had refunded the money - which they had not - and would not get us new tickets on the next flight outUltimately, we had to pay for those tickets out of pocketWhich amounted to over $
I purchased a ticket with JustFly and needed to cancel in April around Brussels Airport bombingJust Fly promised a credit if I fly within a year to the same destination with the same airlineTo use the credit you have to call a *** ***I called multiple times with wide open dates, to be told, that they can't apply the credit to any of these flights because the Airlines has not provided them with a pricingWhen I asked "when can I use the credit?" I've been told they can't guaranteed anything, the problem is the airlines, may be, call after 12:00am or ...call in another 24hI made multiple calls and even spoke to a supervisor, but no resolution was offered! They sound like reading from a script, a broken record!The "credit" that they promised CANNOT be used ever!!! At this point I want my promised unusable CREDIT refunded...or any reasonable offer
I was to get on a plane they booked me that's emirates when they said it wasn't possible for me to vet on the plane due to time constraint at that time they assured me to get me on a direct flight next day to my first destinationAlthough when I almost finished talking to the lady voice on the other side of the phone suddenly the phone cut off and she called me back with another line in California asShe spoke she ask me to be on hold I believing shes finishing up my rebooking for the next flight am toldThe wait on the phone turned to a full hour and I realised something might be wrong then, when I hungged up and redialed the same number a representative from emirates told me not to call the line again advised me its not a just fly telephone numberAs I waited that night I happened to be hospitalized in a nearby medical facility where I stayed weeks unable to contact neither airlines nor my familyAfter I got out when I contacted justfly they denied me access to all the entire
On Oct 08,I ordered from Justfly.com a return airline ticket from Tucson AZ to Ho Chi Minh City/ Vietnam for departure on Dec 11, and a return on Jan 12, Three day before departure, while checking the schedule, I noticed a change, a shortening of the layover time in one leg of the return itineraryI contacted Justfly by phone to have it correctedThe correction resulted in my return date to be Jan 13, a day laterBefore my departure from Vietnam, I checked with *** *** *** online and found that my name was not on the passenger listRepeated long distance calls from Ho Chi Minh City to Justfly to have my reservation confirmed/reinstated did not bring any results nor was I given any alternatives or adviseI had no choice but to purchase and pay for a new return ticket to get homeIn the meantime, *** *** informed me that Justfly had cancelled the scheduled flight on Jan 12, but not ordered one for Jan The airline reimbursed me for the cost of the f
Their terms and conditions state you are charged a fee of $when cancelling a reservation of a non-refundable airline ticket, which is directly against us Department of transportation mandateMy non-refundable ticket is for Dec 2018, within the 24hr required inquire about cancelling the reservation, and what justfly.com is doing is a deceptive practiceThe customer service agents do not dispute this requirement, but refuse to cancel without charging a feeThere for making my charge fraudulent after I informed them to not charge my card within the 24hr requirement"The 24-hour reservation requirement is mandated by the Department of Transportation’s consumer rule “Enhancing Airline Passenger Protections” (CFR (b)(4), FedReg23110, 23166, Apr25, 2011) and applies to all reservations made seven days or more prior to the flight’s scheduled departure timeTo comply with the regulation, carriers may not deceive consumers about the 24-hour reservation requirement when
On September 20th, I booked an outgoing flight to Denpansar Bali, Indonesia from San Francisco with Justfly***It was scheduled for November 19th with a short layover in Taipei on the 20th with a connecting flight on the 20th arriving in Bali on the 20thI received a email notification from JustFly*** that my Itinerary * *** has been changedThat change being that the connecting flight leaving Taipei on the 20th was cancelled and I was put on a connecting flight leaving Taipei on November 21st, I initially called Justfly.com on October 14th, at 6:to inquire about the possibility of a connecting flight from Taipei on November 20thThe customer service rep told me that' they were going to submit a request to the airlines and that takes 24-hours for a responseI was feeling uneasy about that phone call so I made consecutive calls on October 15th at 11:36pm, October 18th, 12:36am,( after the hour waiting period) October 19th, 8:10am and finally a cal
If you had a Zero rating, that is what I would give JustFly I originally booked my flights for a European vacation on March 17th I finally had my confirmed itinerary on June 30th I began my trip on June 18th On May 15th I received an email that there was a problem with my return booking From that point on it was a nightmare I exchanged many emails with JustFly, had multiple phone calls where I was on hold for up to hours (with no resolve to the issue), promises from JustFly to resolve and get back to me within hours, never receiving a call back
just bought tickets round trip to Colombia, did everything right spelled our names 200% right, everything went thru, but when they send me a confirmation email, of the names where missed spelled, called them right away and told me that since I did the booking my self I was the one who made the mistake, so I had to cancel my reservation since there was nothing else to do costing me $per person yes thats right $this is not right in any way very disappointed, I guess this is one of their ways to still money from customers, also the genders where also wrong
Warning! Do NOT Use this companyI booked a flight Nov 15, to fly to my son's in ND for Christmas, Dec 22, On Novmy father passed away so I cancelled this flight to fly out to Washington to help my yr old mother with arrangements, etcIt cost me $to cancel the flight & I was told I would have a credit of $for a year which I could ONLY use for the same destination Oct 15th of this year I attempted to reschedule my flight to ND to finally visit my son for Thanksgiving It was not allowedI was told I had to fly before Nov15th, the date I originally BOOKED the flight last year, not a year from the date of the reservationSo now I can't visit on Thanksgiving I have to go earlyALSO, although I found a flight for $563, my charges were an add'l $299!! Why? Because I wasn't allowed the discount price found online since this was a "re-booking" and because the re-booking fee was $instead of $as I'm sure I was originally told it would beAND, to add insult to injury, I could not understand the 1st gentleman because I was transferred overseas somewhere & his accent was very heavyI explained I was a bit hard of hearing and couldn't understand him and asked to be transferred to another rep He would not complyAfter 45+ minutes with him (including hold periods) I hung up and called back hoping I could reach someone I could hear clearlyNo such luckBack overseas & although I could understand her a little better, she still couldn't explain to me why I couldn't book my flight for ThanksgivingI requested a manager & she repeated same answers from whatever script they were reading from This was a Sunday so I decided to try again on Monday hoping the call might stay in the U.S.; but no, Back to India or Pakistan, whicheverI finally gave up and just booked my flight for Nov 7th but now the ticket I originally purchased for $has reached a grand total of $($orig tkt, + $cancellation fee + $rebooking & add'l flight cost)This company is a total scamNot even sure if all this was legal (it shouldn't be)If I could give them a minus rating I most definitely would
I bought a ticket with this company, and I booked leaving from Tuesday and the return on SundayThem sent me an email, but I never saw, until days after to review the time I am going to leave, but I have a big surprise my return was the next TuesdayI called the company and them tell me I have to paid US$dollars additional to make the changeI paid for the original ticket US$ It's a SCAMI bought something different! The customer service only said we sent you your ticket, but didn't say "we change your dates and times" I have to buy another ticket with different company
JustFly has the most utterly disgusting and despicable business habits for customers who are literally paying you hundreds if not thousands of dollars through their companyI am being charged an additional $on top of the $i paid for my ticket, as well as getting the most rude and useless customer support i've ever encounteredThis company has a 99% Negative rating on Revdex.com for a reasonI have never witnessed such a disgusting company in my life
This is the most HORRID experience I've been a part of in dealing with airline bookingLast year I booked a ticket, and wanted to change a fly out date So they told me it will be $to cancel the ticket, and I would have $in credit All I had to do is call back and let them know the date So I called back and they said it will be $to rebook my flightI told them that NO ONE even mentioned this $feeI would have never cancelled the flight, because cancellation fees were more than a flight itself! They said to call back in hours since they had to listen to the tape and confirm my storyI called back hours later, and they haven't done anything I gave them another hours, and called backNothing! I had to buy a ticket through airlines to be able to fly out in few daysAbout a week later, I called them and they said they still haven't been able to listen to the tape, and only after I blew up and asked for a supervisor, they were able to tell me that it was their error and that they would wave the $fee since they failed to inform me about itFine! I still have a creditI thought I'll just use it next yearFast forward to this yearI called to use my credit, hours later in between holds, they said that I only have $in credit and I have to pay $to airlines to reopen my ticketAnd since I didn't want to pay $that no one bothered to tell me about, I have to call back in hoursAaaaandhere we go againI don't have a ticket, I can't use my creditThis is the most HORRID BUSINESS I've ever dealt withAnd as previously mentioned, you barely can understand anyone on the other lineI just want at least one competent person in this company to handle a simple procedure, like telling their customers that they will have $in cancellations and rebooking fees, before the customer agrees to this nightmare
I purchased a ticket for a flight on AirBerlinSeveral months later, I learned that the airline had gone bankruptI immediately called JustFly (twice) in September and they had no updateThe airline has since canceled the flight as it is no longer operatingI again reached out to JustFly with no assistanceI then reached out to my credit card company, American Express, who investigate my charge complaint as I am not receiving the service that I paid forAmerican Express relayed the information that JustFly would be giving me a refundJustFly additionally confirmed over the phone that since the flight was canceled that I would be getting a refundOn October 31, I called Justfly again and was told they were processing a refund and that it would take hrsI called three days later and still did NOT have an update on my refundI then called nearly a month later on November 28, was put on hold for an hour and mins and still could not get confirmation from their
I booked a flight through justfly.comAt the time of the booking I was told that if I needed to change the flight it would be a $charge plus any changes in fareThis was expensive but I was booking late and new the fare would likely not changedI am an experienced travelerWhile in Italy, I was bitten by a dog and my hand got infectedI called to go home days earlyI was told that because the flight was inside of days, I would have to book a new flightI called back and was told by another agent that the fee would be $for change plus $for taxesThe call got disconnectedI called back again and have been on hold for one hour and thirty minutesThis company is a scam operation and I am shocked that after reading prior complaints that they are allowed to continueI have emails and other communication that state that changes may be made with a change feeI need to get home to take care of my health
This is the second complaint which I have filedIt purchased a misleading "extended cancelation" policy to find that it did not afford me to make any changes without a substantial costMy complaint is not only about the misleading cancelation policy but the poor customer serviceOver phone calls, I have been placed on hold for nearly hoursI was told that the flight would be canceled, and after 1/week the flight is still not canceled and there is no credit on my accountAdditionally, I was told by supervisors that they would call me back regarding a reconciliation of the fees and I still have not heard from anyone
My experience with Justfly was very frustrating and unacceptableI booked International tickets through Justfly.*** for myself and my fatherI called them to change one of the flights due to a medical emergency (death of a family member) and they repeatedly refused to help meThe agents including the supervisors were very indifferent to my situation, kept on telling me that they would call me back but never didAfter several hours of waiting to receive a call, I called them and explained my situation to different agents throughout days and none of them helped me either get on an earlier flight or refund any portion of my fareAll of the agents I spoke to lacked knowledge overall and were very unorganizedI wasted hours repeatedly calling them hoping they would help me with my emergency but in vainThey had zero empathy for my situationI am exhausted dealing with their agents who do not seem to comprehend what "emergency" means and how to help customer during an unforeseen circumstanceThey do not even speak English properly, worst customer service ever
I, jose l malave went online on march 16th, to buy flight tickets to colombiaI ended up on skys scanner and this website linked me to justfly***it was around 1:30am when I made a reservation for passengers for the amount of $4,I put my debit card information and apparently everything went through because my wife got an email saying that the reservation was booked successfullyFew hours later I found out that the card was declined and I called justfly*** customer service to ask about itThey told me to contact my bank account or I could use another credit card, I said no because the money was on the account I gave them when I did the reservationI went to an ATM and found out my money was not in my bank account any moreSo how come is this possible? I know they took my money from the bankI called them in the morning of the same day of the transaction and justfly kept saying they did not take my money out of the account beacuse I did not have sufficient founds
To Whom It May Concern,
We have had hands down the worst travel experience for what was meant to be a spectacular vacation to DenverPlease see attached files for timeline of events-Email and text notification of flight delay at 5:47am day of flight
-Prompted an immediate call to Frontier 5:47amRepresentative notes flight delayed until 5:45pm same dayThey stated that they could not get us on another flight with any other airline as Frontier is not affiliated with any other airlines-Called Just Fly twice 6:00am, 7:41am, with no answer-hold time of over minutes each callWent to the airport for in person service(See attached Lyft Receipts)
-7:09am Gate rep stated flight was being delayed due to mechanical issues until 5:45pm-that an email or text will go out of the flight will be moved up earlier in the day-Email received from Frontier as leaving airport w/flight voucher for "inconvenience", no mention of flight cancellation 7:47am-flight vouchers are both invalid
-Call to Frontier made at 12:03pm to ask for update as we had not received any texts, calls, or emails on status update from Just Fly OR FrontierWas told by rep flight has been cancelled until the following dayRep noted that they could get us on a same day flight to Colorado Springs with a hour drive to Denver which would depart MPLS at 6:10pmFrontier rep took all of my information, puts me on hold, comes back to tell me that “unfortunately, that was only for one personWe cannot get you both on this flightYou will have to wait until tomorrow at 11:45am to depart.” We had planned this trip months in advance (in February), and were traveling to Red Rocks Amphitheater for concerts, where we had purchased the VIP experience forIf we waited until the next day, we would miss the show-Called Just Fly 12:21pm to discuss option to book with another airlineThey could not refund our flight-*** (second passenger) called on her phone to Frontier to cancel our flight with Frontier so we could get out on any other airline same day through Just Fly with American AirlinesHer call was made at 12:35pm
-Frontier offered us a refund for the flight that they cancelled with no mention of a cancellation feeFrontier charged a cancellation fee via email at 12:45pm, and another at 1:35pm on a flight that Frontier cancelled
-New flight with American Airlines was booked via phone through Just Fly via a frustrating phone call with a representative that could not speak EnglishT he call was hands down the most frustrating phone call with customer service that I have ever hadThe rep barely spoke any recognizable englishRepeated my email address back to me, incorrectly, times The cost of the flight which now was departing at 6:21pm, arriving to Dallas Fort Worth at 8:59pm, with an hour and a half layover, had us departing from Dallas at 10:25pm and arriving in Denver at 11:29pmWe did not arrive to our hotel via an Uber until 1am-The cancelled flight also cancelled our car rental reservation, which we then had to rebook on Friday 6/through Hotwir*** as every rental company in the area was sold out due to a hail storm in the area on WednesdayThe extremely long travel day, lack of communication and follow through with Frontier absolutely ruined our tripWe spent the next days completely exhausted, sore, and jet lagged, not to mention unable to spend money saved for our vacation as it was spent to rebook through another airlineWe missed an entire day of our vacationWe spent an entire day on and off the phone and computer trying to come to terms with the mess that we were in because of Just FlyWe are asking for a full refund reimbursement of the $rebooking, seat assignment, and baggage fees that we had to pay out of pocket for this inconvenience
I bought a Air China round trip ticket from Orlando to Manila and back to Orlando from JustFly on August Today they informed me that my flight from Orlando to Newark to catch the Air China flights to Beijing and onward to Manila has been cancelledThey have offered to refund my money or change the flights to other dates, but I have a car, hotels, doctors appointments, etcthat cannot be easily changedI have prepaid for the hotels, so I would loose money by travelling earlier or later