Wish I would've read the Revdex.com reviews before I booked my flight! Justfly*** is a joke! *** Airlines changed my flight itinerary that didn't work with my travel plans so I called justfly to cancel my flight and get a refundThe total refund request was $After multiple calls (and a ton of wasted minutes on hold), I was told by the Reservation Dept my refund request would be submitted and I'd get a confirmation call within hrsThe next day I received a voicemail to call the Reservation DeptI didThey said I would get a refund of $in 6-weeksI asked about the remaining charges that covered insurance and seat request fees and was told I would need to speak to the Customer Service DeptAfter a min hold, they disconnected the callI called the Reservation Dept back, was told I need to speak to Customer Svc and was transferredThis time I got to a rep and was told I need to speak to Reservation DeptI got the Reservation Dept and was told I need to speak to Customer SvcI was fed up! This company needs to get their st togetherI gave upI was furious & ended the callA total of about an hour and a half has been wasted trying to deal with them! I urge everybody that is considering using just fly*** to know they are crooks! Don't waste your time or money!
I feel as though I have been the target of a terrible scamI purchased online ticket to fly my son home from college during the Thanksgiving holiday weekendThe price quoted by justfly*** was the lowest of available round-trip fairs and involved one-stop flights to and from Cleveland to PhiladelphiaI did not receive a receipt online, and was emailed that I needed to pay a seating fee before they completed the reservation and sent me e-ticketsWhen I paid a separate $seating fee, they sent me my reservation and to my email address and to my shock, they had booked my son on a totally different return flight at 5:amI called them to cancel the tickets, and they told me that given the large amount to time between when I purchased the tickets and my request for cancellation (I could not help this since they never in a timely manner sent me the reservations!), I had to pay $and they would refund my ticket chargesI agreed, but then again, I received and urgent call telling me that they could not charge me for $75, and if I did not take care of this within one hour, that my tickets would not be cancelledAfter more phone calls with them, they agreed to send me a cancellation email, but would not send an email stating that my purchase price was going to be refundedI was just told that the charges would be reversed within 2-days, and that they would send some email to me confirming reversal of charges within hoursThese practices are either totally dishonest, or do not help me get a guarantee that my charges are going to be refundedThis business need to be shut down completely
This is exactly what I got from JustFly*** to my email: *** *** *** ** (hours ago) to me justfly Logo Your Immediate Attention is Required Your Justfly reservation ***) requires immediate attentionPlease call our support department at *** and one of our Customer Support Agents will be happy to assist youKindly note that this is a time-sensitive matter, and failure to contact us may result in disruptions to your travel plansManage my Booking Justfly Booking Number: *** This is the SECOND time I was alerted to a schedule changeThe first time they told me I could not fly out on the 18th, that it needed to be changed to the 17thThere is also a long wait time and then when you get to a rep and go through all the steps they ask for they end up transferring me to another departmentWHY? I have to repeat the same stuff all over again and go over the entire storyThe gentleman told me that the date has been changed a
They are liars! After booking a flight for my family, they cancelled my reservation that had an airline confirmation the next morning, hours later! I called their customer service # after receiving the email notification, and hours later waiting on the phone, Brett said that their was a credit card issue and they couldn't complete the booking Then he said that the flight had been cancelled, too After hanging up, I called my credit company and they said no payment request from JustFly.com had been submitted Liars! Now the tickets are almost double for my family of three, about $1,more from my presumably booked flight Don't use their scammers! I have read some online reviews and it seems to be a pattern with thembe forewarned!
NEVER book with JustFlyThey have written into their terms and conditions that if you cancel your flight you will only be able to use your ensuing credit on a flight that is double the priceOur family trip was cancelled due to this oversight
Last week I booked tickets to get to Dallas for a family emergencyI have booked tickets online countless times, as usual I booked round trip choosing PDX as my departure location and DFW as my destinationGoing to our destination went smoothly however coming back we got to the airport we had landed in only to find out Justfly*** had booked our return through a different airport unable to get to the other airport in time to catch our flight we missed itAt no point during booking my flight was I notified that my return would be a different airport than the one I had typed inI called and was on hold for over hours by customer service while on hold my call was disconnected several times, I had to keep calling back and going through the automated system over and over againI was sent in circles from one employee to the next each telling me this is completely and my fault for not seeing itI have been traveling for over years and have never had an airport I specifically
I purchase a flight ticket with just fly Going from ny to Houston Texas the amount of the ticket was cents Minutes Later something came up I decide to cancel the ticket when I was in there web page I read about the cancelation fee of cents I agree and I continued the cancelation it also said that I will get a full credit from the airline from the airline (spirit airline ) ok I agree on everything but then I call spirit airline to find out about my credit and surprise they told me I only have a dollars in credit cause spirit also charge me the cancellations fee of the same amount as just fly ...in just fly cancellation page doesn’t explain I will be get double charge from the agency and from the airline so I end up paying to cancel a flight
I Purchased Tickets threw them and I needed to change my return dateThey told me that they could not change my return date, Unless I wanted to forfeit the money from the regional Ticket and purchase a new ticketI did call the Airline, to make sure that on the day I want to return that there were seats available, and they said yes
I called justfly on 04/06/and booked a ticket to travel to UK on the 04/24/The customer service representative of justfly refused to send me the itinerary to review before bookingShe took my credit card details and booked it for meShe then told me told me after the booking that I will receive my ticket in the next hoursI received the ticket on 04/07/at 3:am with a travel date of 04/20/I called them back on 04/07/by am to correct their mistakeSince then they have been moving me form pillar to postMaking me believe what they did was intentional and fraudulentI need your assistance for the quick resolution of this case
I bought tickets for people to fly to Colombia from Feb to Feb 2017, using Delta AirlinesThe total bill came to around $Unbeknownst to me, my bank (Advantage FCU, in Rochester NY) only allows online purchases of up $1500, so the charge was never clearedBy the time Justfly emailed me to tell me my flight didn't go through, my bank was already closedI didn't know about this purchase limit, so I wanted to talk to my bank firstSunday comes, they email me again to check in, but all banks are closed on SundayMonday rolls around, all tickets have been cancelledLooking at my bank account online, Delta still has holding charges on of the tickets, and they claim they didn't cancelWhen I called Justfly's customer service department (which was rude and unhelpful), they told me that they didn't cancel the charges, they simply never went throughThis has left me with three holding charges on my account (when it should be 4), a deficit of over $on my accou
I cancelled my flights with justfly*** and paid the $that were requiredI am now trying to book my new flights online using the credit that I was givenHowever, the website never loads when I try to book my flightsThen when you call just fly you get transferred from person to person, spending a minimum of an hour on the phone with no solution to the problemWhen you do get someone that can help, they say that they will have to book your flights over the phone and they give you a ridiculously overpriced fare for the flightsThey are making it impossible for me to be able to use the credit they owe me to book my flightsI have sent emails and made several phone callsOne of their supervisors even hung up on meI am extremely dissatisfied with their customer service and I feel that they are "stealing" my money because they are not providing me with the service to be able to book my flights
We had to cancel our trip due to a medical emergencyUnfortunately, we had not purchased insuranceThis was the first time this had happenedWe did get a voucher to rebook with a $cancellation feeHowever, when I tried to rebook, I was told there would be another $fee for both of us ($400) to rebookThey blamed it on the airline and said it couldn't be waivedI checked with the airline and they said that was not trueI'lll never use Justly again!
terrible customer service, information given, no refund issued after all the documentation requested was provided, lots of excuses in order to keep your money
I booked a round trip flight with just fly and then when it came to change my flight for the return flight, I was charged a fee that I did not agree toI was kept from taking my redturn flight as agreed upon and then just fly has refused to offer a refundI was charged for a round trip flight and I was not allowed to take my return flight as I booked it
HiI recently booked a flight to Greece with JustFlyAhead of my scheduled return flight, my flight was canceled by the airline (Turkish Airlines) due to geopolitical reasons (the coup in Turkey caused all flights out of Istanbul to the U.S.) to be canceledI was forced to purchase a new return ticket home last minuteOnce I was able to make it back home, I called JustFly to ask for reimbursement for the flight that was canceledThey told me that they would work with the airline to get me my refund and said they would contact me in a "couple" of daysAfter a few days without any contact, I called them again to get an updateIt was the same story - they told me that they would have to contact Turkish Airlines and get back to meThis happened four different timesAfter a month of no resolution, I once again called back and asked to speak to a manager about my situationHe said that they had no record of his support employees contacting Turkish Airlines - they clearly lied to me
JustFly*** refuses to refund my money after I cancelled my reservationThey stated a credit will be issued to "my account," of which I have none with them, but to use any credit it MUST be to the same destination on the same airline within one yearI have no desire to book another trip and want my hard earned money refunded
Wrong date was booked by Justfly*** for flights on October18, in the amount of $847.55, I cancelled the ticket on their site and it was noted on their webpage that cancellation was freeWhen I called the credit card bank, Barclaycard Bank, to make sure payment would not be paid because it was not authorized, they notified me that purchase will most likely not be paid since I had cancelled the flightTwo days later when checking my credit card statement I saw that payment was submitted by Justfly*** and that my credit card bank had processed the paymentI called my credit card bank and they informed me that I had to call Justfly*** to have it refundedI called Justfly*** and they wanted me to pay a large amount of cancellation fees and told me there was nothing they can do to help meI have submitted claims through my credit card bank and they have tried to help to no availJustfly*** refuses to help me with the error in processing that they have calledI've made seve
I purchased the wrong flight, but I noticed it as I purchased it & on this company’s website they advertise that as long as it’s within hours of your purchase you will receive your FULL REFUND with out paying a cancellation feeThis company did not give me my full refund & charged me a $cancellation feeTheir customer service did not try to abide by their website regulations at all
User beware I made a flight reservation online with Justfly I had to cancel and within the 24-hour permitted period I submitted a cancelation via their online site following instructions to a t I knew I would be charged $to cancel and agreed to thatI checked the agree box, then the cancelation box I learned days later that they did not cancel the flight, so I could not get a refund Calling to try to rectify this resulted in no progress with agents who spoke broken EnglishTheir cancellation online is fraudulent and misleading Canceling online doesn't work, so don't use their online service for that You have to call
I have booked flights with JustFly***Every single time there has been an error in either the date or time of the reservationAt first I thought I had made an error but after the first time I triple checked what I was doing and it still came back on the wrong dayI tried to clear it up with the company and they will only cancel with a $cancelation chargeThey also put me on hold for over hoursThey also do not have service hours on the weekend so you can't contact them immediatelyI honestly believe that they are doing this on purpose to get more money out of their customersI have contacted my credit card and disputed the charges but I want this company investigatedPeople need to be warned
Wish I would've read the Revdex.com reviews before I booked my flight! Justfly*** is a joke! *** Airlines changed my flight itinerary that didn't work with my travel plans so I called justfly to cancel my flight and get a refundThe total refund request was $After multiple calls (and a ton of wasted minutes on hold), I was told by the Reservation Dept my refund request would be submitted and I'd get a confirmation call within hrsThe next day I received a voicemail to call the Reservation DeptI didThey said I would get a refund of $in 6-weeksI asked about the remaining charges that covered insurance and seat request fees and was told I would need to speak to the Customer Service DeptAfter a min hold, they disconnected the callI called the Reservation Dept back, was told I need to speak to Customer Svc and was transferredThis time I got to a rep and was told I need to speak to Reservation DeptI got the Reservation Dept and was told I need to speak to Customer SvcI was fed up! This company needs to get their s
t togetherI gave upI was furious & ended the callA total of about an hour and a half has been wasted trying to deal with them! I urge everybody that is considering using just fly*** to know they are crooks! Don't waste your time or money!
I feel as though I have been the target of a terrible scamI purchased online ticket to fly my son home from college during the Thanksgiving holiday weekendThe price quoted by justfly*** was the lowest of available round-trip fairs and involved one-stop flights to and from Cleveland to PhiladelphiaI did not receive a receipt online, and was emailed that I needed to pay a seating fee before they completed the reservation and sent me e-ticketsWhen I paid a separate $seating fee, they sent me my reservation and to my email address and to my shock, they had booked my son on a totally different return flight at 5:amI called them to cancel the tickets, and they told me that given the large amount to time between when I purchased the tickets and my request for cancellation (I could not help this since they never in a timely manner sent me the reservations!), I had to pay $and they would refund my ticket chargesI agreed, but then again, I received and urgent call telling me that they could not charge me for $75, and if I did not take care of this within one hour, that my tickets would not be cancelledAfter more phone calls with them, they agreed to send me a cancellation email, but would not send an email stating that my purchase price was going to be refundedI was just told that the charges would be reversed within 2-days, and that they would send some email to me confirming reversal of charges within hoursThese practices are either totally dishonest, or do not help me get a guarantee that my charges are going to be refundedThis business need to be shut down completely
This is exactly what I got from JustFly*** to my email: *** *** *** ** (hours ago) to me justfly Logo Your Immediate Attention is Required Your Justfly reservation ***) requires immediate attentionPlease call our support department at *** and one of our Customer Support Agents will be happy to assist youKindly note that this is a time-sensitive matter, and failure to contact us may result in disruptions to your travel plansManage my Booking Justfly Booking Number: *** This is the SECOND time I was alerted to a schedule changeThe first time they told me I could not fly out on the 18th, that it needed to be changed to the 17thThere is also a long wait time and then when you get to a rep and go through all the steps they ask for they end up transferring me to another departmentWHY? I have to repeat the same stuff all over again and go over the entire storyThe gentleman told me that the date has been changed a
They are liars! After booking a flight for my family, they cancelled my reservation that had an airline confirmation the next morning, hours later! I called their customer service # after receiving the email notification, and hours later waiting on the phone, Brett said that their was a credit card issue and they couldn't complete the booking Then he said that the flight had been cancelled, too After hanging up, I called my credit company and they said no payment request from JustFly.com had been submitted Liars! Now the tickets are almost double for my family of three, about $1,more from my presumably booked flight Don't use their scammers! I have read some online reviews and it seems to be a pattern with thembe forewarned!
NEVER book with JustFlyThey have written into their terms and conditions that if you cancel your flight you will only be able to use your ensuing credit on a flight that is double the priceOur family trip was cancelled due to this oversight
Last week I booked tickets to get to Dallas for a family emergencyI have booked tickets online countless times, as usual I booked round trip choosing PDX as my departure location and DFW as my destinationGoing to our destination went smoothly however coming back we got to the airport we had landed in only to find out Justfly*** had booked our return through a different airport unable to get to the other airport in time to catch our flight we missed itAt no point during booking my flight was I notified that my return would be a different airport than the one I had typed inI called and was on hold for over hours by customer service while on hold my call was disconnected several times, I had to keep calling back and going through the automated system over and over againI was sent in circles from one employee to the next each telling me this is completely and my fault for not seeing itI have been traveling for over years and have never had an airport I specifically
I purchase a flight ticket with just fly Going from ny to Houston Texas the amount of the ticket was cents Minutes Later something came up I decide to cancel the ticket when I was in there web page I read about the cancelation fee of cents I agree and I continued the cancelation it also said that I will get a full credit from the airline from the airline (spirit airline ) ok I agree on everything but then I call spirit airline to find out about my credit and surprise they told me I only have a dollars in credit cause spirit also charge me the cancellations fee of the same amount as just fly ...in just fly cancellation page doesn’t explain I will be get double charge from the agency and from the airline so I end up paying to cancel a flight
I Purchased Tickets threw them and I needed to change my return dateThey told me that they could not change my return date, Unless I wanted to forfeit the money from the regional Ticket and purchase a new ticketI did call the Airline, to make sure that on the day I want to return that there were seats available, and they said yes
I called justfly on 04/06/and booked a ticket to travel to UK on the 04/24/The customer service representative of justfly refused to send me the itinerary to review before bookingShe took my credit card details and booked it for meShe then told me told me after the booking that I will receive my ticket in the next hoursI received the ticket on 04/07/at 3:am with a travel date of 04/20/I called them back on 04/07/by am to correct their mistakeSince then they have been moving me form pillar to postMaking me believe what they did was intentional and fraudulentI need your assistance for the quick resolution of this case
I bought tickets for people to fly to Colombia from Feb to Feb 2017, using Delta AirlinesThe total bill came to around $Unbeknownst to me, my bank (Advantage FCU, in Rochester NY) only allows online purchases of up $1500, so the charge was never clearedBy the time Justfly emailed me to tell me my flight didn't go through, my bank was already closedI didn't know about this purchase limit, so I wanted to talk to my bank firstSunday comes, they email me again to check in, but all banks are closed on SundayMonday rolls around, all tickets have been cancelledLooking at my bank account online, Delta still has holding charges on of the tickets, and they claim they didn't cancelWhen I called Justfly's customer service department (which was rude and unhelpful), they told me that they didn't cancel the charges, they simply never went throughThis has left me with three holding charges on my account (when it should be 4), a deficit of over $on my accou
I cancelled my flights with justfly*** and paid the $that were requiredI am now trying to book my new flights online using the credit that I was givenHowever, the website never loads when I try to book my flightsThen when you call just fly you get transferred from person to person, spending a minimum of an hour on the phone with no solution to the problemWhen you do get someone that can help, they say that they will have to book your flights over the phone and they give you a ridiculously overpriced fare for the flightsThey are making it impossible for me to be able to use the credit they owe me to book my flightsI have sent emails and made several phone callsOne of their supervisors even hung up on meI am extremely dissatisfied with their customer service and I feel that they are "stealing" my money because they are not providing me with the service to be able to book my flights
We had to cancel our trip due to a medical emergencyUnfortunately, we had not purchased insuranceThis was the first time this had happenedWe did get a voucher to rebook with a $cancellation feeHowever, when I tried to rebook, I was told there would be another $fee for both of us ($400) to rebookThey blamed it on the airline and said it couldn't be waivedI checked with the airline and they said that was not trueI'lll never use Justly again!
terrible customer service, information given, no refund issued after all the documentation requested was provided, lots of excuses in order to keep your money
I booked a round trip flight with just fly and then when it came to change my flight for the return flight, I was charged a fee that I did not agree toI was kept from taking my redturn flight as agreed upon and then just fly has refused to offer a refundI was charged for a round trip flight and I was not allowed to take my return flight as I booked it
HiI recently booked a flight to Greece with JustFlyAhead of my scheduled return flight, my flight was canceled by the airline (Turkish Airlines) due to geopolitical reasons (the coup in Turkey caused all flights out of Istanbul to the U.S.) to be canceledI was forced to purchase a new return ticket home last minuteOnce I was able to make it back home, I called JustFly to ask for reimbursement for the flight that was canceledThey told me that they would work with the airline to get me my refund and said they would contact me in a "couple" of daysAfter a few days without any contact, I called them again to get an updateIt was the same story - they told me that they would have to contact Turkish Airlines and get back to meThis happened four different timesAfter a month of no resolution, I once again called back and asked to speak to a manager about my situationHe said that they had no record of his support employees contacting Turkish Airlines - they clearly lied to me
JustFly*** refuses to refund my money after I cancelled my reservationThey stated a credit will be issued to "my account," of which I have none with them, but to use any credit it MUST be to the same destination on the same airline within one yearI have no desire to book another trip and want my hard earned money refunded
Wrong date was booked by Justfly*** for flights on October18, in the amount of $847.55, I cancelled the ticket on their site and it was noted on their webpage that cancellation was freeWhen I called the credit card bank, Barclaycard Bank, to make sure payment would not be paid because it was not authorized, they notified me that purchase will most likely not be paid since I had cancelled the flightTwo days later when checking my credit card statement I saw that payment was submitted by Justfly*** and that my credit card bank had processed the paymentI called my credit card bank and they informed me that I had to call Justfly*** to have it refundedI called Justfly*** and they wanted me to pay a large amount of cancellation fees and told me there was nothing they can do to help meI have submitted claims through my credit card bank and they have tried to help to no availJustfly*** refuses to help me with the error in processing that they have calledI've made seve
I purchased the wrong flight, but I noticed it as I purchased it & on this company’s website they advertise that as long as it’s within hours of your purchase you will receive your FULL REFUND with out paying a cancellation feeThis company did not give me my full refund & charged me a $cancellation feeTheir customer service did not try to abide by their website regulations at all
User beware I made a flight reservation online with Justfly I had to cancel and within the 24-hour permitted period I submitted a cancelation via their online site following instructions to a t I knew I would be charged $to cancel and agreed to thatI checked the agree box, then the cancelation box I learned days later that they did not cancel the flight, so I could not get a refund Calling to try to rectify this resulted in no progress with agents who spoke broken EnglishTheir cancellation online is fraudulent and misleading Canceling online doesn't work, so don't use their online service for that You have to call
I have booked flights with JustFly***Every single time there has been an error in either the date or time of the reservationAt first I thought I had made an error but after the first time I triple checked what I was doing and it still came back on the wrong dayI tried to clear it up with the company and they will only cancel with a $cancelation chargeThey also put me on hold for over hoursThey also do not have service hours on the weekend so you can't contact them immediatelyI honestly believe that they are doing this on purpose to get more money out of their customersI have contacted my credit card and disputed the charges but I want this company investigatedPeople need to be warned