I have spent about hours on the phone with justflys customer service people in about a week Right before my vacation and during First problem I had was to upgrade my tickets to business class , they kept me on hold for hours and was still not able to do a simple task I ended up purchasing new tickets through South African airlines 2nd problem was trying to move my husbands ticket to a later date I called days before the trip to change ticket and they confirmed change over phone but never sent me an email While I was in South Africa after the flight dates of these tickets I received and email that there is something wrong with my booking and to call When I called they rolled me that the flight change for my husband will cost me and exstending because of the flights that are more expensive at the time I wanted to move my ticket to so I agreed A day later a receive the same email I had before and called again This time they rolled me that they can't change my flight dates and th
I was purchasing flight ticketsI screenshot the flight itinerary I was about to purchase and then proceeded checkoutLucky I did cause after I purchased the flight was differentImmediately after I cancelled booming it and they want to charge me $and 30day reversal to do so
We did not receive an e-mail confirmation of the flightsFound our way in the web-site the day before flight tried to check-inLink to Frontier did not workHad to go to Frontier separately and found that the frontier is charging an additional $to the ticket price for carbag ($for checked bag)No airline I have ever been on charges for a single carry onI called the help line of just fly ***, the call center took my first statement put me on hold for minutes, then came back on the line, asked a single question, then put me back on hold for minutes, only to come back on line to tell me that they don't support baggage fee disputes and to call the airlineI told them that I booked with them, they are supposed to disclose thisThey put me on hold for another minutes only to tell me again to please hold another minutesI asked to speak to a supervisor and they've put me on hold only to sporadically tell me that the supervisor is busy and that I should c
I bought yesterday 12-04-tickets to lima, PeruOn the email I receive it says I have hours to make anychanges to my reservationI called this morning because I would like to change the return date flight and they told me they could cancel my tickets but they would charge me dollars per each passenger plus it could take up to days to see the money on my credit cardBefore I called I check the rates for the day that I want to change and its the same rateIt's advertisement what they are doing
We booked a round trip from Jacksonville, FL to Dallas, TX for the dates of July 26th-July30th with an insurance policyWe called today (July 5th) to cancel the trip as it was for our son to visitHe lost his job and will now be driving home with his dog and therefore cannot flyNot only would they not take our cancelation insurance, but they would only refund our ticket if we paid $for canceling, and an additional $PER TICKET (so an extra $per round trip) in order to receive a voucherSo our original $for a round trip would be over $1,if we chose to go this routeThey also would not allow us to put the ticket in our name even though we are the purchaserThis may just be poor service, but it seems like an easy way to scam people by making it seem like they can easily purchase affordable tickets and buy insurance for "whatever comes up" and then tag them with lots of fines
This company is a complete rip offI was booking our family vacation online and was prompted to enter my year olds informationI did itI also chose "lap infant" for himI was then prompted to choose seats for all of my partyI thought, hmm this is weird, but I continued because I knew I had already chose lap child so maybe it was going to override the MANDATORY seat I had to choose for himI was charged for all seatsWe are not a wealthy family and this is a big deal for usI've tried calling and speaking with supervisors to see if there was anything we could do; and/or cancel the seat and they pretty much tell me to *** *** Customer service is 0/10, helpfulness is 0/I would recommend going with a different company, I've gotten nowhere with them and now my family will not be able to enjoy our vacation because we've spent our extra money on an un necessary seat for a year oldI don't understand why we cant cancel a seat, we would be willing to pay a cancellation fee even - and open up space for a paying customerTotal and complete disappointment
I called JustFly in August to let them know that my mother*** ***) and sister (*** ***) would not be able to fly with me due to illnessThe person I talked to encouraged me to cancel the tickets so that I would receive airline credit ($1,466.32) that would be good for another yearAt that time, I gave them my credit card and they charged $to itI asked for an email to be sent to me with information about the credit, but I did not receive it despite several requests by phoneI just called to rebook the flights for March and was informed that the credit expires in January and that I would have to pay $per ticket to rebook the flightsI feel like I have been scammedI would never have paid $to cancel the tickets if I knew that it would cost $to rebook the flightsI respectfully request that Just Fly refund me $
Beware of this web based***pany and their made up rules and policiesTrying to save some money I decided to try themFirst and last time using Justfly***A mistake on a booking date costed me thousand dollarsTheir cancellation fees are outrageous,then they will pocket your money using a***bination of Airline policies and justfly made up rules making impossible to refund or use whatever is left from the money they ripped off you
Customer service agents are the worse, poor knowledge of their policies, long waiting times on the phone (2+ hours), they don't give solutions at all and you barely understand their terrible English accent
Today, June 22, I bought a ticket for my daughter (years old) on 6/22/from Miami to Houston for August 3rd, one way (Just fly reservation 061-820-273)I paid $for improving from Basic Economy to EconomyThat did not show up in the ticket once paidI called justfly to either comply with what I paid for or cancelThe person in the phone told me that only my daugher *** *** could cancel or modify or authorize me, even when a minorI told the person that my daughter is 17, and she is in Italy now, and that I am buying the ticket for herI am the card holder paying with my credit cardThe person in the phone denied me the right to modify even when I am the card holder paying and my daughter is She even told me that my daughter was the card holder, which is a lieI called twice with the same resultsThey did not provided me with the policy saying that the person under should authorize me to change the ticketThey did not provide me with the name of employee
I purchased airline tickets through Justfly.com which I needed to modifyI received only a booking confirmation with no e-ticket There were no terms of the ticket sent to me (as I had not received a ticket)Therefore, when speaking with the company about changing the reservation- they cited only their general policy- but never offered me the terms of the ticket itselfAfter their refusal to modify the ticket, I checked with *** airlines, which very clearly informed me that the ticket was absolutely modifiable- that this must be done through the ticketing agency (Justfly.com) Again I spoke to Justfly, with the same outcomeTheir solution- ask the airlines to change the ticketAfter speaking with the airline again, they were happy to modify the reservation in accordance with their clearly stated rules of the corresponding fare code- which were only available to me AFTER having contacted the airlineThe result was leaving this booking open for future useWhile the
I purchased two tickets to Fort Lauderdale for a round trip flight leaving February 23, returning February My flight was set to leave Riverton, Wyoming on February @12:p.mvia Great Lakes AviationDue to a severe snow storm, Riverton Regional Airport closed its runways until further noticeAt the time of ticket purchase I also purchased travel protection through JustFly***I spent the remainder of today speaking with several agents of JustFly*** to resolve my travel issues and arrangementsI asked to get a departure date on April , returning April 13, in regards to my flight cancellationI was continually placed on hold by several representatives with the longest hold time being minutes and secondsWhen getting back on the phone I was told to call Great Lakes at an *** *** ***, I called to rearrange my travel dates and was told that no information could be provided to me and that they would call me backThey then took my numberI ha
Horrible customer service!!!
I ordered a ticket with a hour cancellation period with no penalty, I cancelled it within a half hour of booking, and it is weeks now and they still have not refunded moneyTheir customer service is the most awful I have ever seen, I spent a half hour on phone with them times already, with absolutely no indication of any progress
I purchased a ticket for my sister using my credit cardI imputed all the right information using my sisters passport data pageJust fly sent me a ticket with my name and my sister date of birth and sexI contacted them to fix this problem but they refusedI was made to buy another ticket for a problem I did not cause
We purchased a ticket with just flyOur first flight got delayed and therefor we missed the second flightI was told that meant we “no showed” to our flightThe remainder of our tickets canceledThey would tell me to call the airline the airline insisted the booking company had to fix itAfter over calls someone agreed to look for a new flight for me for an additional costThey charged me over $per new ticketI took it out of desperationI was told my new tickets would arrive within hoursCalled the next morningAnd was told they would send them right awayI went to the airline for my flight and was told they showed no such request or ticket on fileI had to purchase directly from the airlineI called justfly immediately requesting a refundI was told I would get a call back and that the charges should all drop off in hoursAfter several days I called back againWas told I would have to email a dispute with proof of chargesI was then told that could take up
Purchased the "Extended Cancellation Policy", which states you can cancel within hoursWhen I called to cancel, because I found cheaper flights elsewhere, I was told it was non-refundableI reminded that I purchased the extended cancellation, and she said (barely comprehendible) that that is only for hours from the booking! I interpreted this as hours from your flight! Now I am out $1700, because we purchased the other tickets before I called, to make sure we got the cheaper rate before I cancelled, thinking it's weeks from out flight and I had plenty of time to cancelNOWHERE on the website does it say hours from BOOKING, just "within hours"!
We booked six round trip tickets using Justfly on October 19, 2017, for a flight to Paris in May of After the booking was completed we were dismayed by a charge of $per ticket assessed at the end of the transaction for switching our seatsThere was no prior warning for that charge, but we are not disputing that charge at this timeHowever, worse than that, when we arrived at the airport we were told by the airline that our tickets did not include one free bag per person, despite that notation, per person, being clearly visible on the Justfly booking receiptWhile at the airport, our daughter spoke to a customer service representative at JustFly who indicated he would send the issue to the JustFly “help desk” to determine if a refund for our baggage could be arrangedMy daughter sent JustFly copies of the baggage receipts for traveling to ParisShe also sent them a copy of our original verification from JustFly… a copy of an email dated October at 9:57pm Eastern St
Just Fly rips off customers who are unaware that lap babies (under years old) are NOT charged by airlinesWhen I discovered I paid for my granddaughter via Just Fly I called and they (*** ***) blamed United AirlinesI asked *** how could that be when the booking (#***) was done via Just Fly and they charged my credit card NOT UnitedHe refused to offer a credit and asked if there was something else he could help me with, being sarcasticpeople NEVER book with *** *** its a rip off!! They are only concerned with percentage on booking flights for ALL regardless of age
I canceled my reservation with the less than hours after I bookedTheir website states a full refund is given if the reservation is cancelled within hoursThey stated it would take 5-business day to receive my refundI have yet to see it and has been over a monthTheir website states I won't see it on my bank statement, but I get text alerts and never received one regarding a large depositHow do I get my refund? I was unable to contact themTheir number only gives the option to book or check the status of your reservationNo option for refund status
I purchased a ticket from Florida to ZambiaThe flight involved a layover of hoursWhen I reached Dubai I was told that if my travel agent had informed me of the policy I could have had a free hotel to rest for the lengthy stop overThey NEVER let me know of this policyThis cost me $I would like a refund of this money
I placed a reservation for a way vacation trip on Tuesday June 27thEvery day I would get a couple of emails with problems, they could not process my card, even when I had full confirmation from my bank it was approved, their prices kept changingFinally, on Friday, July 7th and after many emails and calls back and forth through the week, I called asked them to confirm and "guarantee" that this schedule and price would hold, otherwise I needed to figure something differentThe lady said "I guarantee you will get your tickets in hours and your price will not change." On Monday July 3rd, I get an email with a cancellation because my flights were no longer availableHere I am a week later, on another phone call to hear one more "I am sorry." Just fly offered to re-book on different dates for a different price an entire different orchestrated planAs you can see, I already had hotels and other vacation reservations based on the original planNow I had nothingTo make things wor
I have spent about hours on the phone with justflys customer service people in about a week Right before my vacation and during First problem I had was to upgrade my tickets to business class , they kept me on hold for hours and was still not able to do a simple task I ended up purchasing new tickets through South African airlines 2nd problem was trying to move my husbands ticket to a later date I called days before the trip to change ticket and they confirmed change over phone but never sent me an email While I was in South Africa after the flight dates of these tickets I received and email that there is something wrong with my booking and to call When I called they rolled me that the flight change for my husband will cost me and exstending because of the flights that are more expensive at the time I wanted to move my ticket to so I agreed A day later a receive the same email I had before and called again This time they rolled me that they can't change my flight dates and th
I was purchasing flight ticketsI screenshot the flight itinerary I was about to purchase and then proceeded checkoutLucky I did cause after I purchased the flight was differentImmediately after I cancelled booming it and they want to charge me $and 30day reversal to do so
We did not receive an e-mail confirmation of the flightsFound our way in the web-site the day before flight tried to check-inLink to Frontier did not workHad to go to Frontier separately and found that the frontier is charging an additional $to the ticket price for carbag ($for checked bag)No airline I have ever been on charges for a single carry onI called the help line of just fly ***, the call center took my first statement put me on hold for minutes, then came back on the line, asked a single question, then put me back on hold for minutes, only to come back on line to tell me that they don't support baggage fee disputes and to call the airlineI told them that I booked with them, they are supposed to disclose thisThey put me on hold for another minutes only to tell me again to please hold another minutesI asked to speak to a supervisor and they've put me on hold only to sporadically tell me that the supervisor is busy and that I should c
I bought yesterday 12-04-tickets to lima, PeruOn the email I receive it says I have hours to make anychanges to my reservationI called this morning because I would like to change the return date flight and they told me they could cancel my tickets but they would charge me dollars per each passenger plus it could take up to days to see the money on my credit cardBefore I called I check the rates for the day that I want to change and its the same rateIt's advertisement what they are doing
We booked a round trip from Jacksonville, FL to Dallas, TX for the dates of July 26th-July30th with an insurance policyWe called today (July 5th) to cancel the trip as it was for our son to visitHe lost his job and will now be driving home with his dog and therefore cannot flyNot only would they not take our cancelation insurance, but they would only refund our ticket if we paid $for canceling, and an additional $PER TICKET (so an extra $per round trip) in order to receive a voucherSo our original $for a round trip would be over $1,if we chose to go this routeThey also would not allow us to put the ticket in our name even though we are the purchaserThis may just be poor service, but it seems like an easy way to scam people by making it seem like they can easily purchase affordable tickets and buy insurance for "whatever comes up" and then tag them with lots of fines
This company is a complete rip offI was booking our family vacation online and was prompted to enter my year olds informationI did itI also chose "lap infant" for himI was then prompted to choose seats for all of my partyI thought, hmm this is weird, but I continued because I knew I had already chose lap child so maybe it was going to override the MANDATORY seat I had to choose for himI was charged for all seatsWe are not a wealthy family and this is a big deal for usI've tried calling and speaking with supervisors to see if there was anything we could do; and/or cancel the seat and they pretty much tell me to *** *** Customer service is 0/10, helpfulness is 0/I would recommend going with a different company, I've gotten nowhere with them and now my family will not be able to enjoy our vacation because we've spent our extra money on an un necessary seat for a year oldI don't understand why we cant cancel a seat, we would be willing to pay a cancellation fee even - and open up space for a paying customerTotal and complete disappointment
I called JustFly in August to let them know that my mother*** ***) and sister (*** ***) would not be able to fly with me due to illnessThe person I talked to encouraged me to cancel the tickets so that I would receive airline credit ($1,466.32) that would be good for another yearAt that time, I gave them my credit card and they charged $to itI asked for an email to be sent to me with information about the credit, but I did not receive it despite several requests by phoneI just called to rebook the flights for March and was informed that the credit expires in January and that I would have to pay $per ticket to rebook the flightsI feel like I have been scammedI would never have paid $to cancel the tickets if I knew that it would cost $to rebook the flightsI respectfully request that Just Fly refund me $
Beware of this web based***pany and their made up rules and policiesTrying to save some money I decided to try themFirst and last time using Justfly***A mistake on a booking date costed me thousand dollarsTheir cancellation fees are outrageous,then they will pocket your money using a***bination of Airline policies and justfly made up rules making impossible to refund or use whatever is left from the money they ripped off you
Customer service agents are the worse, poor knowledge of their policies, long waiting times on the phone (2+ hours), they don't give solutions at all and you barely understand their terrible English accent
Today, June 22, I bought a ticket for my daughter (years old) on 6/22/from Miami to Houston for August 3rd, one way (Just fly reservation 061-820-273)I paid $for improving from Basic Economy to EconomyThat did not show up in the ticket once paidI called justfly to either comply with what I paid for or cancelThe person in the phone told me that only my daugher *** *** could cancel or modify or authorize me, even when a minorI told the person that my daughter is 17, and she is in Italy now, and that I am buying the ticket for herI am the card holder paying with my credit cardThe person in the phone denied me the right to modify even when I am the card holder paying and my daughter is She even told me that my daughter was the card holder, which is a lieI called twice with the same resultsThey did not provided me with the policy saying that the person under should authorize me to change the ticketThey did not provide me with the name of employee
I purchased airline tickets through Justfly.com which I needed to modifyI received only a booking confirmation with no e-ticket There were no terms of the ticket sent to me (as I had not received a ticket)Therefore, when speaking with the company about changing the reservation- they cited only their general policy- but never offered me the terms of the ticket itselfAfter their refusal to modify the ticket, I checked with *** airlines, which very clearly informed me that the ticket was absolutely modifiable- that this must be done through the ticketing agency (Justfly.com) Again I spoke to Justfly, with the same outcomeTheir solution- ask the airlines to change the ticketAfter speaking with the airline again, they were happy to modify the reservation in accordance with their clearly stated rules of the corresponding fare code- which were only available to me AFTER having contacted the airlineThe result was leaving this booking open for future useWhile the
I purchased two tickets to Fort Lauderdale for a round trip flight leaving February 23, returning February My flight was set to leave Riverton, Wyoming on February @12:p.mvia Great Lakes AviationDue to a severe snow storm, Riverton Regional Airport closed its runways until further noticeAt the time of ticket purchase I also purchased travel protection through JustFly***I spent the remainder of today speaking with several agents of JustFly*** to resolve my travel issues and arrangementsI asked to get a departure date on April , returning April 13, in regards to my flight cancellationI was continually placed on hold by several representatives with the longest hold time being minutes and secondsWhen getting back on the phone I was told to call Great Lakes at an *** *** ***, I called to rearrange my travel dates and was told that no information could be provided to me and that they would call me backThey then took my numberI ha
Horrible customer service!!!
I ordered a ticket with a hour cancellation period with no penalty, I cancelled it within a half hour of booking, and it is weeks now and they still have not refunded moneyTheir customer service is the most awful I have ever seen, I spent a half hour on phone with them times already, with absolutely no indication of any progress
I purchased a ticket for my sister using my credit cardI imputed all the right information using my sisters passport data pageJust fly sent me a ticket with my name and my sister date of birth and sexI contacted them to fix this problem but they refusedI was made to buy another ticket for a problem I did not cause
We purchased a ticket with just flyOur first flight got delayed and therefor we missed the second flightI was told that meant we “no showed” to our flightThe remainder of our tickets canceledThey would tell me to call the airline the airline insisted the booking company had to fix itAfter over calls someone agreed to look for a new flight for me for an additional costThey charged me over $per new ticketI took it out of desperationI was told my new tickets would arrive within hoursCalled the next morningAnd was told they would send them right awayI went to the airline for my flight and was told they showed no such request or ticket on fileI had to purchase directly from the airlineI called justfly immediately requesting a refundI was told I would get a call back and that the charges should all drop off in hoursAfter several days I called back againWas told I would have to email a dispute with proof of chargesI was then told that could take up
Purchased the "Extended Cancellation Policy", which states you can cancel within hoursWhen I called to cancel, because I found cheaper flights elsewhere, I was told it was non-refundableI reminded that I purchased the extended cancellation, and she said (barely comprehendible) that that is only for hours from the booking! I interpreted this as hours from your flight! Now I am out $1700, because we purchased the other tickets before I called, to make sure we got the cheaper rate before I cancelled, thinking it's weeks from out flight and I had plenty of time to cancelNOWHERE on the website does it say hours from BOOKING, just "within hours"!
We booked six round trip tickets using Justfly on October 19, 2017, for a flight to Paris in May of After the booking was completed we were dismayed by a charge of $per ticket assessed at the end of the transaction for switching our seatsThere was no prior warning for that charge, but we are not disputing that charge at this timeHowever, worse than that, when we arrived at the airport we were told by the airline that our tickets did not include one free bag per person, despite that notation, per person, being clearly visible on the Justfly booking receiptWhile at the airport, our daughter spoke to a customer service representative at JustFly who indicated he would send the issue to the JustFly “help desk” to determine if a refund for our baggage could be arrangedMy daughter sent JustFly copies of the baggage receipts for traveling to ParisShe also sent them a copy of our original verification from JustFly… a copy of an email dated October at 9:57pm Eastern St
Just Fly rips off customers who are unaware that lap babies (under years old) are NOT charged by airlinesWhen I discovered I paid for my granddaughter via Just Fly I called and they (*** ***) blamed United AirlinesI asked *** how could that be when the booking (#***) was done via Just Fly and they charged my credit card NOT UnitedHe refused to offer a credit and asked if there was something else he could help me with, being sarcasticpeople NEVER book with *** *** its a rip off!! They are only concerned with percentage on booking flights for ALL regardless of age
I canceled my reservation with the less than hours after I bookedTheir website states a full refund is given if the reservation is cancelled within hoursThey stated it would take 5-business day to receive my refundI have yet to see it and has been over a monthTheir website states I won't see it on my bank statement, but I get text alerts and never received one regarding a large depositHow do I get my refund? I was unable to contact themTheir number only gives the option to book or check the status of your reservationNo option for refund status
I purchased a ticket from Florida to ZambiaThe flight involved a layover of hoursWhen I reached Dubai I was told that if my travel agent had informed me of the policy I could have had a free hotel to rest for the lengthy stop overThey NEVER let me know of this policyThis cost me $I would like a refund of this money
I placed a reservation for a way vacation trip on Tuesday June 27thEvery day I would get a couple of emails with problems, they could not process my card, even when I had full confirmation from my bank it was approved, their prices kept changingFinally, on Friday, July 7th and after many emails and calls back and forth through the week, I called asked them to confirm and "guarantee" that this schedule and price would hold, otherwise I needed to figure something differentThe lady said "I guarantee you will get your tickets in hours and your price will not change." On Monday July 3rd, I get an email with a cancellation because my flights were no longer availableHere I am a week later, on another phone call to hear one more "I am sorry." Just fly offered to re-book on different dates for a different price an entire different orchestrated planAs you can see, I already had hotels and other vacation reservations based on the original planNow I had nothingTo make things wor