I purchased a ticket through justfly*** on February , The routing was from Tampa to Jeddah to Tampa on Saudi AirlinesI used the first leg of the trip but on the return segment, I broke my foot so I couldn't travelI spoke to the customer service representative at Justfly*** and they presented me with two optionsFirst option was to cancel my trip and they would charge me a cancellation fee of $and they would give me a credit of $which I could towards future flightsThe second option was to rebook the flights and I would gave to pay a fare differenceI chose to cancel the trip and keep the money as a creditI tried rebooking new flights when I was able to travel back to the United States but they said the computer system doesn't allow them to Book a flight for me from Jeddah to TampaI had to purchase a new one way ticket from Jeddah to TampaI have been trying to get a refund and they said it is not possibleI spoke directly to the airline and they said
Justfly.com scammed me out of $I purchased airline tickets online for my wife to travel on April and return on April After confirming flight (and paying for ticket) I noticed that the dates had changed to April 6-I definitely did not enter those dates! April is a Thursday and she could not travel during the week because of workShe had to fly out on the 8th (Saturday)Anyway, I called justfly customer service hours later, and they said I could not change the dates without a fee and accepted no fault in the dates being changedIt would've cost me an additional $to change flight dates, or $to cancel and/or re-book flight with themI cancelled and said there was no way in hell I would re-book with them
I called on January 3rd to change my flight leaving Buenos Aires, Argentina to Miami, FL from January 6th to January 22ndI was charged $for the changes and sent a confirmation email to validate the new reservationHowever, I was never sent the e-ticketsI spent about hours on the phone calling Justfly*** almost every day and being put on hold for hours or hung up and still they never resolved my issues and only wanted to charge me even more moneyI finally called the airline directly and put days before my 1/22/flight and had to repay the $to them and they were able to finally get me, my husband and my baby back homeJustfly stole the $they charged me because they never provided me with the change I paid forAnd they ruined my vacation and made me spent hundreds in roaming chargesDisgusting service
Just fly took money from my account and did not provide me any airline ticketsThey are also refusing to refund the moneyThey will not let me speak with a supervisor
On 02/and 02/and also on the 02/26/Justfly has charge my credit card ending ending*** issued by Bank of America for $for a flight that I never booked with that company
For the last years I have used a third party to book plain tickets This was my first time using justfly.com this past Christmas When booking the flight for my four kids and myself to go to Arkansas to see their grandparents for Christmas I put in my available fly dates and waited for the price to come up on the screen With each ticket being $550+ dollars to get to Arkansas to see the grandparents I frantically looked at many options I ended up booking with jusfly.com for a $for five tickets Two days before we were to leave for Christmas I got notification that it was time to check in I didn't think anything of it and continued with the day Upon checking in to the flight they told me my reservation was for two days before I had originally booked the flights I thought I called and there was nothing they could offer except using the credit with the airline fees making the tickets more than the original cost I booked with another third party and spent thousands of
I purchased tickets from Justfly.com for my family, with one checked bag clearly included in the purchase price and seats together (we had to pay extra for this)At the airport, at each leg of our travel, we had to pay again for bags, and we were not seated together (we were traveling with an infant in lap so this was particularly stressful)In short, what they guaranteed us when they took our payment was not deliveredI tried to find a place on their website for complaints but was directed to call them insteadWhen I called their customer service and got routed all around, they eventually directed to an email address and said they would respond in hoursI sent a detailed email with receipts and boarding passes to show what had gone wrongThat was over a week ago, and I've heard nothing from them
on August I purchased a airline ticket with Spirit airlines I cancelled the same day they refund my monies however Justfly.com took $off my card with out my permission they refuse to refund my monies I call several times trying to resolve this issue they were very unprofessional keep hanging up the phone I am requesting that other consumers are aware of this unprofessional practice and requesting my full refund
Hello, I booked a flight with Justfly*** this week and had a misleading customer service experience that spanned daysI was repeatedly given misinformation and the information I was given, changed with every person I spoke toI was told the fee structure for changes was different than it was and was essentially forced to pay fees when I was told I would have a flight rebooked for the same priceThe calls are recorded so there is evidence of my experienceAt one point, I was told by a representative that my flight would be rebooked within hours and I would receive confirmation via email within that windowNot only did this not happen, when I called back to inquire about this, they told me that is not their policy and had no idea what I was talking aboutBy this time, if I wanted to make any changes they told me it was too late and I would now get hit with fees because of information they gave me directlyI'm out hundreds of dollars because of their run around, poor customer
I purchased two round trip tickets from Newark, NJ to Reykjavik, Iceland in November (I have the exact date but not with me as I'm writing this)On January 1st, 2016, I had to cancel the ticketsI was aware of the cancellation feesI was charged $for each ticketThere was also going to be another monetary deduction before I received a refundI have not received a refund for the balanceIt was stated that the refund would take eight to twelve weeksBy the end of April, I still had not received a refundI called numerous times and I was told to call back, they were looking into itFinally, I was told to email my bank statements (I used a debit card to purchase the tickets) for January, February and March to ***I did this on June 15thI received an email to call themI called numerous times and got nowhereThey told me to call back when a supervisor was thereOn August 30th, I called and yelledTold them about the email sent on June First
I learned that I would need to travel to China for work, but this trip would overlap with a personal trip I had already scheduledThis means that I wouldn't be in the US to take the outbound portion of my flight I booked with Justfly*** on Icelandair, but rather that I would only be travelling on the inbound leg, Frankfurt to ChicagoWhen I called Icelandair to let them know that I wouldn't be on the outgoing leg, and not to forfeit my ticket, they said this was absolutely no problem, but that since I had booked through Justfly, I would need them to call to alert them that I wouldn't be on the outgoing legThis is when all the problems startedI called Justfly.com's number and waited, and waited, and waited to speak to a customer service repOnce I did speak to someone, her English pronunciation and comprehension was so bad, that it took over minutes just for her to find my booking confirmationThe next minutes were grueling, as she didn't understand anything I said, I had
I have a negative review with Justfly I booked a ticket with Justfly and had to cancel The agent on the other line said the original charge to cancel the ticket is $I was debating to cancel it, he said he would discount the cancellation charge to $if I cancelled that day I was charged the original $ I called back to inquire when my $would be credited, the representative on the other line said they would not be able to do that I was falsely told something from the original representative to expedite the cancellation process, I will not be using Justfly for any further business
A $charge was made to my account in which the company acknowledges should have never posted to my account and refuses to refund the money despite being provided proof of the transaction posting through a copy of my statement as well as conferencing in *** ** *** so that the representatives could confirmThe justfly supervisor (***) simply continued to state that the amount was a hold that should have never posted and that he could not help me because the transaction was successfully cancelled on their endHe just continued repeating that over and over
Am now on hour three of my customer service callI had to cancel a round trip flight because of family issues and when I went to use the credit they gave me it was only available for the airports that were previously chosenThen I was like, okay I'll just get the same flights I had before and deal with it, when I went to get them with the credit, the flights had went up FOURHUNDRED DOLLARS! When I logged out and looked again, the flights were back at the original price, when I looked WITHOUT the credit, they were at the original priceTo use the credit, all the prices for flights went up enough to make the credit uselessWhen I explained this to the customer service, they kept asking me questions, I was hung up on times, called them times, and have gotten no whereI am livid, and just going to cancel the charges on my card, show my company the proof I have of the price gouging and this website showing I am not the only oneThey are not worth it do not use them at any cost
We bought international tickets through JustFlyDue to political unrest the US State department issued a level travel warning for our final destination a month or two after purchasing our ticketsKopa said they could reschedule our flights for a week later (unlikely to make a difference when the people call for an overthrow of the dictator), but we had to do all the rescheduling through JustFly They informed us that other than going the exact same trip one week later, it would cost us $to cancel, $to reschedule and the difference in price of the shorter notice ticketsWe could not just take the trip to our layover destinationIn fact to switch our tickets to our layover destination would cost an additional $per ticket, even though we already had tickets there as our intermediate destinationAlso it was very difficult to understand the people helping us as English is not their first language and they seem to just be reading a script from the websiteI would not recommend using JustFly.com and will not use them in the future
TO WHOM ITS MAY CONCERN I bought the airline ticket back in july was months ago when I book the ticket over the phone with Justfly’s sale personShe missed spell my last name just one letter Thai instead of Chai and I called in within hours ask to make a change my last name, but never get results up until today I did call air China ask them to make a changeThey told me call justfly and justfly turned me downMy itinerary reservation * *** *** *** Air China ticket * *** *** *** *** Departure from Houston to SGN Vietnam From July 31th,to August 30th Up until today I can’t not use my ticket So please help me to get it correct so I can reschedule my next flightThanksNam*** ***
I would never buy my airline tickets justfly.com again They may have cheap prices but
their customer service is horrid, I couldn't even understand what the gentlemen was saying over the phone I could tell he was reading from a script, he kept messing up and than apologizing He didn't have any idea how to help me or what I was even askingI ended up calling a second time just to figure out what was going on
I found the flight $cheaper later (on their website) and they wouldn't help me at all I couldn't cancel my flight (even though I was willing to pay the cancellation fee of $150+) They gave me no optionsThe second lady I spoke with told me your only option is to not show up at the airport but you will still be charged for the flight I understand flight amounts change but most companies including Expedia would let me pay the fee, cancel the flight and then I could have still saved over $ No, justfly told me I was out of luck there was nothing I could do
Think twice before you book with justfly.com I know I will never use them again Companies that actually value their customers and will help them instead of giving them zero support, and zero options are the companies that I will turn to instead
In March 2018, I purchased tickets, for myself & for of my children to travel from Chicago O'Hare International Airport to Najaf/Iraq for travel date on 6/20/We are all US citizens of Iraqi originWe were traveling with US passports, and I had an Iraqi I.Don me at the time of travel on 6/20/At the airport, I tried for hours to get to the flight and explained to Qatar Airways ground crew that I do not need a visa and will get it in Iraq upon arrival and by producing my Iraqi IDI did that in the past without issuesI even showed here prior visasQatar Airways agent insisted that I cannot get on the flightNo were in their policy stated that passenger cannot travel without visaI asked them to produce a document to prove their claim but they did notI asked them to reschedule the flight for the next available date since it is the carrierThey told me that I had to contact Justfly to do itThey classified this as NO SHOW when I was trying for over hours wi
I booked a ticket through an online agent. He did not give me the correct flight for one leg and charged my credit card for more than the price he quoted meWhen I talked to customer service department, no more than minutes later, the only thing they could do was send my incorrect flight information and connect me to another booking agent, ONLY after cancel my booking They also said that the cost of my flight would be returned to my credit card in 2-days!!!!
When I was connected with the next booking agent, he was unable to make a new booking for me because the automated system would not allow him to This is now hours on the telephone with this companyI again contacted Customer Service who also could not make a booking They told me to try again in hours
Booked roundtrip flights to IcelandPrices were consistant with market value, not super duper saversNeeded to change datesAs it was explained to me, was cheaper to cancel and rebook, as I would have a $voucher to be used for same destination, within a yearWould have to pay a $penalty per ticket, but what can you doNow I am trying to rebook and suddenly there are all kinds of restrictions and stipulationsFisrt: must be booked with original carriers, Delta/Iceland AirJustfly tried to limit me to one flight choice on their website which is double the original cost, and considerably more than most available flights listed on their site at the current timeI reached out to Delta*** at Delta, provided me with a reasonably priced roundtrip flightHe directed me back to Justfly with the necessary flight infoin order for them to pull it up and apply my creditSecond: Now Justfly is telling me I can only use that $credit for an outbound flight and must
I purchased a ticket through justfly*** on February , The routing was from Tampa to Jeddah to Tampa on Saudi AirlinesI used the first leg of the trip but on the return segment, I broke my foot so I couldn't travelI spoke to the customer service representative at Justfly*** and they presented me with two optionsFirst option was to cancel my trip and they would charge me a cancellation fee of $and they would give me a credit of $which I could towards future flightsThe second option was to rebook the flights and I would gave to pay a fare differenceI chose to cancel the trip and keep the money as a creditI tried rebooking new flights when I was able to travel back to the United States but they said the computer system doesn't allow them to Book a flight for me from Jeddah to TampaI had to purchase a new one way ticket from Jeddah to TampaI have been trying to get a refund and they said it is not possibleI spoke directly to the airline and they said
Justfly.com scammed me out of $I purchased airline tickets online for my wife to travel on April and return on April After confirming flight (and paying for ticket) I noticed that the dates had changed to April 6-I definitely did not enter those dates! April is a Thursday and she could not travel during the week because of workShe had to fly out on the 8th (Saturday)Anyway, I called justfly customer service hours later, and they said I could not change the dates without a fee and accepted no fault in the dates being changedIt would've cost me an additional $to change flight dates, or $to cancel and/or re-book flight with themI cancelled and said there was no way in hell I would re-book with them
I called on January 3rd to change my flight leaving Buenos Aires, Argentina to Miami, FL from January 6th to January 22ndI was charged $for the changes and sent a confirmation email to validate the new reservationHowever, I was never sent the e-ticketsI spent about hours on the phone calling Justfly*** almost every day and being put on hold for hours or hung up and still they never resolved my issues and only wanted to charge me even more moneyI finally called the airline directly and put days before my 1/22/flight and had to repay the $to them and they were able to finally get me, my husband and my baby back homeJustfly stole the $they charged me because they never provided me with the change I paid forAnd they ruined my vacation and made me spent hundreds in roaming chargesDisgusting service
Just fly took money from my account and did not provide me any airline ticketsThey are also refusing to refund the moneyThey will not let me speak with a supervisor
On 02/and 02/and also on the 02/26/Justfly has charge my credit card ending ending*** issued by Bank of America for $for a flight that I never booked with that company
For the last years I have used a third party to book plain tickets This was my first time using justfly.com this past Christmas When booking the flight for my four kids and myself to go to Arkansas to see their grandparents for Christmas I put in my available fly dates and waited for the price to come up on the screen With each ticket being $550+ dollars to get to Arkansas to see the grandparents I frantically looked at many options I ended up booking with jusfly.com for a $for five tickets Two days before we were to leave for Christmas I got notification that it was time to check in I didn't think anything of it and continued with the day Upon checking in to the flight they told me my reservation was for two days before I had originally booked the flights I thought I called and there was nothing they could offer except using the credit with the airline fees making the tickets more than the original cost I booked with another third party and spent thousands of
I purchased tickets from Justfly.com for my family, with one checked bag clearly included in the purchase price and seats together (we had to pay extra for this)At the airport, at each leg of our travel, we had to pay again for bags, and we were not seated together (we were traveling with an infant in lap so this was particularly stressful)In short, what they guaranteed us when they took our payment was not deliveredI tried to find a place on their website for complaints but was directed to call them insteadWhen I called their customer service and got routed all around, they eventually directed to an email address and said they would respond in hoursI sent a detailed email with receipts and boarding passes to show what had gone wrongThat was over a week ago, and I've heard nothing from them
on August I purchased a airline ticket with Spirit airlines I cancelled the same day they refund my monies however Justfly.com took $off my card with out my permission they refuse to refund my monies I call several times trying to resolve this issue they were very unprofessional keep hanging up the phone I am requesting that other consumers are aware of this unprofessional practice and requesting my full refund
Hello, I booked a flight with Justfly*** this week and had a misleading customer service experience that spanned daysI was repeatedly given misinformation and the information I was given, changed with every person I spoke toI was told the fee structure for changes was different than it was and was essentially forced to pay fees when I was told I would have a flight rebooked for the same priceThe calls are recorded so there is evidence of my experienceAt one point, I was told by a representative that my flight would be rebooked within hours and I would receive confirmation via email within that windowNot only did this not happen, when I called back to inquire about this, they told me that is not their policy and had no idea what I was talking aboutBy this time, if I wanted to make any changes they told me it was too late and I would now get hit with fees because of information they gave me directlyI'm out hundreds of dollars because of their run around, poor customer
I purchased two round trip tickets from Newark, NJ to Reykjavik, Iceland in November (I have the exact date but not with me as I'm writing this)On January 1st, 2016, I had to cancel the ticketsI was aware of the cancellation feesI was charged $for each ticketThere was also going to be another monetary deduction before I received a refundI have not received a refund for the balanceIt was stated that the refund would take eight to twelve weeksBy the end of April, I still had not received a refundI called numerous times and I was told to call back, they were looking into itFinally, I was told to email my bank statements (I used a debit card to purchase the tickets) for January, February and March to ***I did this on June 15thI received an email to call themI called numerous times and got nowhereThey told me to call back when a supervisor was thereOn August 30th, I called and yelledTold them about the email sent on June First
I learned that I would need to travel to China for work, but this trip would overlap with a personal trip I had already scheduledThis means that I wouldn't be in the US to take the outbound portion of my flight I booked with Justfly*** on Icelandair, but rather that I would only be travelling on the inbound leg, Frankfurt to ChicagoWhen I called Icelandair to let them know that I wouldn't be on the outgoing leg, and not to forfeit my ticket, they said this was absolutely no problem, but that since I had booked through Justfly, I would need them to call to alert them that I wouldn't be on the outgoing legThis is when all the problems startedI called Justfly.com's number and waited, and waited, and waited to speak to a customer service repOnce I did speak to someone, her English pronunciation and comprehension was so bad, that it took over minutes just for her to find my booking confirmationThe next minutes were grueling, as she didn't understand anything I said, I had
I have a negative review with Justfly I booked a ticket with Justfly and had to cancel The agent on the other line said the original charge to cancel the ticket is $I was debating to cancel it, he said he would discount the cancellation charge to $if I cancelled that day I was charged the original $ I called back to inquire when my $would be credited, the representative on the other line said they would not be able to do that I was falsely told something from the original representative to expedite the cancellation process, I will not be using Justfly for any further business
A $charge was made to my account in which the company acknowledges should have never posted to my account and refuses to refund the money despite being provided proof of the transaction posting through a copy of my statement as well as conferencing in *** ** *** so that the representatives could confirmThe justfly supervisor (***) simply continued to state that the amount was a hold that should have never posted and that he could not help me because the transaction was successfully cancelled on their endHe just continued repeating that over and over
Am now on hour three of my customer service callI had to cancel a round trip flight because of family issues and when I went to use the credit they gave me it was only available for the airports that were previously chosenThen I was like, okay I'll just get the same flights I had before and deal with it, when I went to get them with the credit, the flights had went up FOURHUNDRED DOLLARS! When I logged out and looked again, the flights were back at the original price, when I looked WITHOUT the credit, they were at the original priceTo use the credit, all the prices for flights went up enough to make the credit uselessWhen I explained this to the customer service, they kept asking me questions, I was hung up on times, called them times, and have gotten no whereI am livid, and just going to cancel the charges on my card, show my company the proof I have of the price gouging and this website showing I am not the only oneThey are not worth it do not use them at any cost
We bought international tickets through JustFlyDue to political unrest the US State department issued a level travel warning for our final destination a month or two after purchasing our ticketsKopa said they could reschedule our flights for a week later (unlikely to make a difference when the people call for an overthrow of the dictator), but we had to do all the rescheduling through JustFly They informed us that other than going the exact same trip one week later, it would cost us $to cancel, $to reschedule and the difference in price of the shorter notice ticketsWe could not just take the trip to our layover destinationIn fact to switch our tickets to our layover destination would cost an additional $per ticket, even though we already had tickets there as our intermediate destinationAlso it was very difficult to understand the people helping us as English is not their first language and they seem to just be reading a script from the websiteI would not recommend using JustFly.com and will not use them in the future
TO WHOM ITS MAY CONCERN I bought the airline ticket back in july was months ago when I book the ticket over the phone with Justfly’s sale personShe missed spell my last name just one letter Thai instead of Chai and I called in within hours ask to make a change my last name, but never get results up until today I did call air China ask them to make a changeThey told me call justfly and justfly turned me downMy itinerary reservation * *** *** *** Air China ticket * *** *** *** *** Departure from Houston to SGN Vietnam From July 31th,to August 30th Up until today I can’t not use my ticket So please help me to get it correct so I can reschedule my next flightThanksNam*** ***
I would never buy my airline tickets justfly.com again They may have cheap prices but
their customer service is horrid, I couldn't even understand what the gentlemen was saying over the phone I could tell he was reading from a script, he kept messing up and than apologizing He didn't have any idea how to help me or what I was even askingI ended up calling a second time just to figure out what was going on
I found the flight $cheaper later (on their website) and they wouldn't help me at all I couldn't cancel my flight (even though I was willing to pay the cancellation fee of $150+) They gave me no optionsThe second lady I spoke with told me your only option is to not show up at the airport but you will still be charged for the flight I understand flight amounts change but most companies including Expedia would let me pay the fee, cancel the flight and then I could have still saved over $ No, justfly told me I was out of luck there was nothing I could do
Think twice before you book with justfly.com I know I will never use them again Companies that actually value their customers and will help them instead of giving them zero support, and zero options are the companies that I will turn to instead
In March 2018, I purchased tickets, for myself & for of my children to travel from Chicago O'Hare International Airport to Najaf/Iraq for travel date on 6/20/We are all US citizens of Iraqi originWe were traveling with US passports, and I had an Iraqi I.Don me at the time of travel on 6/20/At the airport, I tried for hours to get to the flight and explained to Qatar Airways ground crew that I do not need a visa and will get it in Iraq upon arrival and by producing my Iraqi IDI did that in the past without issuesI even showed here prior visasQatar Airways agent insisted that I cannot get on the flightNo were in their policy stated that passenger cannot travel without visaI asked them to produce a document to prove their claim but they did notI asked them to reschedule the flight for the next available date since it is the carrierThey told me that I had to contact Justfly to do itThey classified this as NO SHOW when I was trying for over hours wi
I booked a ticket through an online agent. He did not give me the correct flight for one leg and charged my credit card for more than the price he quoted meWhen I talked to customer service department, no more than minutes later, the only thing they could do was send my incorrect flight information and connect me to another booking agent, ONLY after cancel my booking They also said that the cost of my flight would be returned to my credit card in 2-days!!!!
When I was connected with the next booking agent, he was unable to make a new booking for me because the automated system would not allow him to This is now hours on the telephone with this companyI again contacted Customer Service who also could not make a booking They told me to try again in hours
Booked roundtrip flights to IcelandPrices were consistant with market value, not super duper saversNeeded to change datesAs it was explained to me, was cheaper to cancel and rebook, as I would have a $voucher to be used for same destination, within a yearWould have to pay a $penalty per ticket, but what can you doNow I am trying to rebook and suddenly there are all kinds of restrictions and stipulationsFisrt: must be booked with original carriers, Delta/Iceland AirJustfly tried to limit me to one flight choice on their website which is double the original cost, and considerably more than most available flights listed on their site at the current timeI reached out to Delta*** at Delta, provided me with a reasonably priced roundtrip flightHe directed me back to Justfly with the necessary flight infoin order for them to pull it up and apply my creditSecond: Now Justfly is telling me I can only use that $credit for an outbound flight and must