Worst experience ever! Horrible customer service, even supervisors(Spoke to 3) my daughter submitted a reservation and noticed immediately it was a day off on the departure dayRight away she had to cancel, and remake the reservationReceived a $feeShe called customer service right away to double check everythingweeks later logged in to verify booking and found out they cancelled her flight2nd $feeThey would not refund and flight charges which totaled $Gave credit of $only which she had to use by going to and from same destinationAfter numerous calls, got nowhere, daughter called yesterday to use her credit and ticket totaled approximately $Come to find out she cannot use the fares but only the ones that the prices have been doubled and has to pay a penalty fee of $250!!! So now we’re out a total of over $and didn’t fly anywhereYes I should of looked at the reviews but how can a company get away with this? Not giving up!
They never explained thier cancellation and airline credit policy throughly when I paid a $feeTotal scamThen they lied and their customer service did nothing to fix itI literally had a customer service rep on the phone who claimed to be the top person in the company
I booked a flight with Justfly to Mexico where my son residesHe is ill and wanted me to comeThen he decided to come back to the states for treatment, so there is no need for me to go there when he will be hereThe Justfly site suggested I purchase insurance, which I didThe insurance refused to cover the cancelation, but refunded the insurance amountJustfly refuses to credit or refund any part of the ticket.The airline the sameI was put on hold repeatedly for hoursThey could never get me a supervisorAnd no number or address to talk to someone higher up the corporate ladderIn researching them, I see there are many warnings out on their business practicesIt would be very helpful to get credit, at the very leastWe need the money to help my son
I have purchased a flight on 11/29, and was unable to leave the state at timeI spoke with a representative Ian, in cancelations and as per Justfly website, paid the cancelation request of After payment of for round trip airfare, and was assured the cancelation request was processedThis occurred 11/As of today l, 12/13, I still have no resolutionI’ve spoken to multiple representatives, including supervisor in cancellations, DanielAs of 12/11, I was ensured that I would receive a call back the very next business day, 12/12, as billing was closed at the time of my follow up callToday, 12/13, after numerous attempts to reach supervisor Daniel with hopes of resolution, I was informed there still is no update on my refundI have followed up on several occasions and am told the cancelation request has failed to process and nothing anyone can doI am seeking the full refund of $issued back to my card as promised
I am a US citizen, using my home computer, I purchased RT tickets to the US Virgin IslandsThe total of the Trip was $1,I received confirmation showing this totalMy credit card showed pending charges that totaled $1,Once the charges were processed to my credit card, there was an difference in the totalMy credit card was charged an additional $($1,150.44)On June 6, I called *** and was told this was due to a currency conversion from Canadian $$ to USD $$ and that this charge is not refundableI advised them that the option to pay in USD was not displayed, therefore how could I have chosen to pay in Canadian $$I promise you, this was not visible on the payment screen, and why on god's green earth would I choose Canadian $$ (this would have required me to click on the drop down menu and physically choose that option)I explained that the default did not display USD, therefore not being my issue but there'sAfter finally speaking with a supervisor
Paid for business class ticket, paid for extended cancellation....and they refused to cancelWe were on hold for nearly two hours, hours before departure and not only did they block us from cancelling or even changing the flights online...they said because we did online chethey refused to give cancelThen it changed to having us call air China, that was HOURS ofnon-stop on holdJustfly is responsi i.efor blocking the site so we could not change the ticket or cancel, for selling us extended cancellation they misled us to think was at least hours from booking, and intentionally directed us to call air China to delay long enough to have the flight depart from LAX with us looking like no-shows on the flightThey mando effort at all to contact air China to assist us, this I know because they could not get through the on hold status we also faced
Purchased extended cancellation time for July flight to Europe from Austin, TexasCancelled hours into hour cancellation policy and received cancellation noticeI went on to purchase another ticket that allowed me to leave from Dallas, Texas directly from another providerOn day of flight, June 30, I was charged fully in the amount of $1799.72, despite confirming that I cancelled the flight within the hour guaranteed cancellation timeAfter I noticed the amount appearing on July 2, I called to request a refundThey indicated it would appear within the weekAfter it failed to appear for another 20+ days, I called againJustfly representatives indicated it was not their problem and that I should contact my bankI have reached out to my bank to dispute the charge
DO NO USE THIS COMPANY.They are running a scamReviewing the ticket I bought the spelling of my name was wrong.The name has to match the government issued identity or I could not use the ticket..When I called to have this error on their part corrected they said there would be an additional $fee for this changeI am not going to give them money to correct their mistake! I wonder how much money they have collected with this scam..I plan to tell person every day for one month about my experience and not to use themGet the word out!
It was my mistake that I didn't read review before using this agencyBooked the flight and when I had to change the flight agency fee for the change was 400$
I purchased an airline ticket and paid a cancellation fee that I thought would allow me to cancel if I needed toI am struggling financially and, in order to keep my home, I needed to find a way to wire the final paymentI made the reservation with confidence and paid A week later, I found I could not take care of the situation and called to cancel only to be told I would not be able to cancel without losing all but which could be used as a credit for the yearSo I have now lost dollars and, quite possibly my home, which is very upsettingToday I check my bank account and they have taken dollar MORE out of my account without my authorizationThe person I talked to kept directing me to my itinerary; however, I never could find what she was referring toThis call lasted over minutes and I am paying for an international callWhen I asked to speak to the manager, she put me on hold for another minutesI finally hung upWhen she called back, she did not ha
I used their web site to change the hour for my return flight and they showed one price to pay a difference to change the price which was $each ticket and I had two so I paid an additional $on my cc to change the flight return and then looked on their billing info and they charged me $for each ticket to change the return flight! So originally I paid $and when I changed the flight they charged me another $662! so I have a total of $for a $flight!!!!! I even bought CSA travel insurance and JUSTFLY rep told me that they probably won't refund me my amounts paid when the CSA advertisement and information after I bought the policy says they will pay 100-150% of cancellationsI want to cancel my flights with justfly*** and get a refund so I can get another flight before my birthday flight with a reputable company! Please help me and please tell others not to deal with this company They were very difficult to deal with and were NOT wanting to accommodate and make
Hi: I booked the airlines ticket for traveling from New York to Delhi (Air India Confirmation# ***) via Justfly (travel agency) ***) for all the member of my familyTravel Dates: Departure (Apr 20, 2:30pm) Return (Apr 28th Sat, 1:45am) While booking the ticket, I picked Sat instead of Sun return by mistakeThe intention of my trip is to attend a wedding on Friday night (Apr 28h thru Apr 29th)Hence, I do not want to return on Sat (1:45am)When I realized the mistake in time, I tried calling the travel agency and was not able to reach them as their lines might have been busyI finally tried Air India as well; however, was told to contact the travel agency as they issued the ticketWhen finally I reached the travel agency after 24hours of issuing the ticket, they informed me that I was hour too late to be able to change the flight details at no extra costAt that time, I was required to pay over $2k of fee to change it as I was late by meagre hourI truly pleaded
I purchased some airplane tickets from justflyI had to change the dates days later and was told that if I paid dollars I would receive a credit, I did and then found out from American Airlines there was a cancelation fee, Justfly then told me to rebook I would be charged an additional dollarsthey totally mislead me to where I paid cancelation fees, For one with little money who wanted to see his older sister who had a recent heart surgery, this is unkind and wrong!
On june I booked air india ticket from justfly.com the price was shown to me $and when I checked my debit card statement there were two transactions one of $by the name of *** *** and $by the name of justfly.com so I called them and asked why there are two transactions they started telling me that I have selected the seats that the reason we have charged you $which I was not informed during booking so decided to cancelled the ticket because I was eligible for full refund and within minutes of booking I cancelled my bookingThe Company representative told me I would get my refund within - business daysNow its been more days they have refunded me only $when I call them and ask for refund they are not able to give me appropriate reason why the money is not yet reflected in my account
This company double charged me for airline booking and refused to refund my money backThey blame the airline for double charges, however I spoke with the airline and was told that they don't even have my credit card numberThey company asked me to send them the proof test they double charged me but said that they need an original bank statement as they think that the information I emailed them is made upI asked them if they can see the double charges as they already have my credit card number and my other informationI was told that this information is confidential and they can not tell me due to investigationThey refused to provide me with information is when I will receive my money back if I will send them the original bank statementThey said that woul call me within hours and lied that no one picked up the phoneWhet was confronted that I was by the phone all this time and have no record of missed calls they changed the story by saying that they sent me emailThey con
I PURCHASED TICKETS TO LEAVE FROM NEW YORK FOR SEPT9,WITH A RETURN DATE OF SEPT16,TO TRAVEL TO FORT LAUDERDALE FOR *** *** ***HOWEVER ON SEPT5, 2017, I WAS NOTIFIED BY *** *** *** THAT BECAUSE OF INCLEMENT WEATHER MY CRUISE HAS BEEN CANCELLEDON SEPT6, I CALLED JUSTFLY WHERE I PURCHASED THE AIRLINE TICKETS FOR JETBLUE AIRLINEI ALSO PUCHASED ADDITIONAL COVERAGE IN CASE HAD TO CANCEL OR RESCHEDULE MY FLIGHTJUSTFLY AD NO PROBLEM CANELLING MY FLIGHT HOWEVER MY CREDIT CARD WAS CHARGED AN ADDITINAL $DOLLARS FOR CANCELLING MY FLIGHT, I ADVISED JUSTFLY CUSTOMER SERVICE THAT I AM AWARE THAT MY TICKETS WERE NON REFUNDABLE BUT THE REASON FOR THE CANCELLATION WAS DUE TO THE WEATHER AND I WOULD PROVIDE PROOFOFTHE REASON I WAS TRAVELLING HAS BEEN CANCELLEDI HAVE CALLED JUSTFLY NUMEROUS TIMES IN AN ATTEMPT FOR MY CREDIT CARD TO BE REFUNDED, BUT TO NO AVAILALL I AM SEEKING IS A FULLY REFUND FOR MY TICKETS AND THE AMOUNT CHARGED TO MY NO FAULT C
Booking a return plane ticket from MSN( Madison WI) to PHF (Newport News, VA) for the flight dates FEB through Fed with Justfly*** has been quite an ordeal this evening-starting close to midnight Jan ending Feb During my first attempt at booking a ticket, I got completely to the end of my billing info and the price was $more than what was listed (over and beyond the additional cost of flight insurance I has also chosen)I was about to hit the submit button when I caught the additional costI went back and started the process over again to see if the price of the ticket had increased in the short amount of time it took me to fill in my name address and billing infoIt had notThe price was listed as I had originally seen it and I started the process a second timeMy personal info was still listed on the page when I made this second attempt During this second attempt, I was about to hit the submit button when a window popped up saying the price of the ticket had no
My girlfriend and I booked two tickets to Switzerland & Greece for a friend's weddingWhen we got to the airport the day of the flight, we were informed by the airline that we had booking numbers and confirmation numbers, but that the tickets were labeled "refunded." We had never been refundedAnd worse still, the flight was only in a few hoursCalls to JustFly.com resulted in them dodging responsibility, putting us on hold for up to an hour at a time, ignoring requests to escalate the issue to management, and refusing to resolve the situationAfter hours of haggling and being put on hold, we finally missed our flightNow we had no flight for our vacation and were out thousands of dollarsDistraught and angry, we asked what they were going to do to make this up to usThey again claimed they had refunded the money - which they had not - and would not get us new tickets on the next flight outUltimately, we had to pay for those tickets out of pocketWhich amounted to over $
I purchased a ticket with JustFly and needed to cancel in April around Brussels Airport bombingJust Fly promised a credit if I fly within a year to the same destination with the same airlineTo use the credit you have to call a *** ***I called multiple times with wide open dates, to be told, that they can't apply the credit to any of these flights because the Airlines has not provided them with a pricingWhen I asked "when can I use the credit?" I've been told they can't guaranteed anything, the problem is the airlines, may be, call after 12:00am or ...call in another 24hI made multiple calls and even spoke to a supervisor, but no resolution was offered! They sound like reading from a script, a broken record!The "credit" that they promised CANNOT be used ever!!! At this point I want my promised unusable CREDIT refunded...or any reasonable offer
I was to get on a plane they booked me that's emirates when they said it wasn't possible for me to vet on the plane due to time constraint at that time they assured me to get me on a direct flight next day to my first destinationAlthough when I almost finished talking to the lady voice on the other side of the phone suddenly the phone cut off and she called me back with another line in California asShe spoke she ask me to be on hold I believing shes finishing up my rebooking for the next flight am toldThe wait on the phone turned to a full hour and I realised something might be wrong then, when I hungged up and redialed the same number a representative from emirates told me not to call the line again advised me its not a just fly telephone numberAs I waited that night I happened to be hospitalized in a nearby medical facility where I stayed weeks unable to contact neither airlines nor my familyAfter I got out when I contacted justfly they denied me access to all the entire
Worst experience ever! Horrible customer service, even supervisors(Spoke to 3) my daughter submitted a reservation and noticed immediately it was a day off on the departure dayRight away she had to cancel, and remake the reservationReceived a $feeShe called customer service right away to double check everythingweeks later logged in to verify booking and found out they cancelled her flight2nd $feeThey would not refund and flight charges which totaled $Gave credit of $only which she had to use by going to and from same destinationAfter numerous calls, got nowhere, daughter called yesterday to use her credit and ticket totaled approximately $Come to find out she cannot use the fares but only the ones that the prices have been doubled and has to pay a penalty fee of $250!!! So now we’re out a total of over $and didn’t fly anywhereYes I should of looked at the reviews but how can a company get away with this? Not giving up!
They never explained thier cancellation and airline credit policy throughly when I paid a $feeTotal scamThen they lied and their customer service did nothing to fix itI literally had a customer service rep on the phone who claimed to be the top person in the company
I booked a flight with Justfly to Mexico where my son residesHe is ill and wanted me to comeThen he decided to come back to the states for treatment, so there is no need for me to go there when he will be hereThe Justfly site suggested I purchase insurance, which I didThe insurance refused to cover the cancelation, but refunded the insurance amountJustfly refuses to credit or refund any part of the ticket.The airline the sameI was put on hold repeatedly for hoursThey could never get me a supervisorAnd no number or address to talk to someone higher up the corporate ladderIn researching them, I see there are many warnings out on their business practicesIt would be very helpful to get credit, at the very leastWe need the money to help my son
I have purchased a flight on 11/29, and was unable to leave the state at timeI spoke with a representative Ian, in cancelations and as per Justfly website, paid the cancelation request of After payment of for round trip airfare, and was assured the cancelation request was processedThis occurred 11/As of today l, 12/13, I still have no resolutionI’ve spoken to multiple representatives, including supervisor in cancellations, DanielAs of 12/11, I was ensured that I would receive a call back the very next business day, 12/12, as billing was closed at the time of my follow up callToday, 12/13, after numerous attempts to reach supervisor Daniel with hopes of resolution, I was informed there still is no update on my refundI have followed up on several occasions and am told the cancelation request has failed to process and nothing anyone can doI am seeking the full refund of $issued back to my card as promised
I am a US citizen, using my home computer, I purchased RT tickets to the US Virgin IslandsThe total of the Trip was $1,I received confirmation showing this totalMy credit card showed pending charges that totaled $1,Once the charges were processed to my credit card, there was an difference in the totalMy credit card was charged an additional $($1,150.44)On June 6, I called *** and was told this was due to a currency conversion from Canadian $$ to USD $$ and that this charge is not refundableI advised them that the option to pay in USD was not displayed, therefore how could I have chosen to pay in Canadian $$I promise you, this was not visible on the payment screen, and why on god's green earth would I choose Canadian $$ (this would have required me to click on the drop down menu and physically choose that option)I explained that the default did not display USD, therefore not being my issue but there'sAfter finally speaking with a supervisor
Paid for business class ticket, paid for extended cancellation....and they refused to cancelWe were on hold for nearly two hours, hours before departure and not only did they block us from cancelling or even changing the flights online...they said because we did online chethey refused to give cancelThen it changed to having us call air China, that was HOURS ofnon-stop on holdJustfly is responsi i.efor blocking the site so we could not change the ticket or cancel, for selling us extended cancellation they misled us to think was at least hours from booking, and intentionally directed us to call air China to delay long enough to have the flight depart from LAX with us looking like no-shows on the flightThey mando effort at all to contact air China to assist us, this I know because they could not get through the on hold status we also faced
Purchased extended cancellation time for July flight to Europe from Austin, TexasCancelled hours into hour cancellation policy and received cancellation noticeI went on to purchase another ticket that allowed me to leave from Dallas, Texas directly from another providerOn day of flight, June 30, I was charged fully in the amount of $1799.72, despite confirming that I cancelled the flight within the hour guaranteed cancellation timeAfter I noticed the amount appearing on July 2, I called to request a refundThey indicated it would appear within the weekAfter it failed to appear for another 20+ days, I called againJustfly representatives indicated it was not their problem and that I should contact my bankI have reached out to my bank to dispute the charge
DO NO USE THIS COMPANY.They are running a scamReviewing the ticket I bought the spelling of my name was wrong.The name has to match the government issued identity or I could not use the ticket..When I called to have this error on their part corrected they said there would be an additional $fee for this changeI am not going to give them money to correct their mistake! I wonder how much money they have collected with this scam..I plan to tell person every day for one month about my experience and not to use themGet the word out!
It was my mistake that I didn't read review before using this agencyBooked the flight and when I had to change the flight agency fee for the change was 400$
I purchased an airline ticket and paid a cancellation fee that I thought would allow me to cancel if I needed toI am struggling financially and, in order to keep my home, I needed to find a way to wire the final paymentI made the reservation with confidence and paid A week later, I found I could not take care of the situation and called to cancel only to be told I would not be able to cancel without losing all but which could be used as a credit for the yearSo I have now lost dollars and, quite possibly my home, which is very upsettingToday I check my bank account and they have taken dollar MORE out of my account without my authorizationThe person I talked to kept directing me to my itinerary; however, I never could find what she was referring toThis call lasted over minutes and I am paying for an international callWhen I asked to speak to the manager, she put me on hold for another minutesI finally hung upWhen she called back, she did not ha
I used their web site to change the hour for my return flight and they showed one price to pay a difference to change the price which was $each ticket and I had two so I paid an additional $on my cc to change the flight return and then looked on their billing info and they charged me $for each ticket to change the return flight! So originally I paid $and when I changed the flight they charged me another $662! so I have a total of $for a $flight!!!!! I even bought CSA travel insurance and JUSTFLY rep told me that they probably won't refund me my amounts paid when the CSA advertisement and information after I bought the policy says they will pay 100-150% of cancellationsI want to cancel my flights with justfly*** and get a refund so I can get another flight before my birthday flight with a reputable company! Please help me and please tell others not to deal with this company They were very difficult to deal with and were NOT wanting to accommodate and make
Hi: I booked the airlines ticket for traveling from New York to Delhi (Air India Confirmation# ***) via Justfly (travel agency) ***) for all the member of my familyTravel Dates: Departure (Apr 20, 2:30pm) Return (Apr 28th Sat, 1:45am) While booking the ticket, I picked Sat instead of Sun return by mistakeThe intention of my trip is to attend a wedding on Friday night (Apr 28h thru Apr 29th)Hence, I do not want to return on Sat (1:45am)When I realized the mistake in time, I tried calling the travel agency and was not able to reach them as their lines might have been busyI finally tried Air India as well; however, was told to contact the travel agency as they issued the ticketWhen finally I reached the travel agency after 24hours of issuing the ticket, they informed me that I was hour too late to be able to change the flight details at no extra costAt that time, I was required to pay over $2k of fee to change it as I was late by meagre hourI truly pleaded
I purchased some airplane tickets from justflyI had to change the dates days later and was told that if I paid dollars I would receive a credit, I did and then found out from American Airlines there was a cancelation fee, Justfly then told me to rebook I would be charged an additional dollarsthey totally mislead me to where I paid cancelation fees, For one with little money who wanted to see his older sister who had a recent heart surgery, this is unkind and wrong!
On june I booked air india ticket from justfly.com the price was shown to me $and when I checked my debit card statement there were two transactions one of $by the name of *** *** and $by the name of justfly.com so I called them and asked why there are two transactions they started telling me that I have selected the seats that the reason we have charged you $which I was not informed during booking so decided to cancelled the ticket because I was eligible for full refund and within minutes of booking I cancelled my bookingThe Company representative told me I would get my refund within - business daysNow its been more days they have refunded me only $when I call them and ask for refund they are not able to give me appropriate reason why the money is not yet reflected in my account
This company double charged me for airline booking and refused to refund my money backThey blame the airline for double charges, however I spoke with the airline and was told that they don't even have my credit card numberThey company asked me to send them the proof test they double charged me but said that they need an original bank statement as they think that the information I emailed them is made upI asked them if they can see the double charges as they already have my credit card number and my other informationI was told that this information is confidential and they can not tell me due to investigationThey refused to provide me with information is when I will receive my money back if I will send them the original bank statementThey said that woul call me within hours and lied that no one picked up the phoneWhet was confronted that I was by the phone all this time and have no record of missed calls they changed the story by saying that they sent me emailThey con
I PURCHASED TICKETS TO LEAVE FROM NEW YORK FOR SEPT9,WITH A RETURN DATE OF SEPT16,TO TRAVEL TO FORT LAUDERDALE FOR *** *** ***HOWEVER ON SEPT5, 2017, I WAS NOTIFIED BY *** *** *** THAT BECAUSE OF INCLEMENT WEATHER MY CRUISE HAS BEEN CANCELLEDON SEPT6, I CALLED JUSTFLY WHERE I PURCHASED THE AIRLINE TICKETS FOR JETBLUE AIRLINEI ALSO PUCHASED ADDITIONAL COVERAGE IN CASE HAD TO CANCEL OR RESCHEDULE MY FLIGHTJUSTFLY AD NO PROBLEM CANELLING MY FLIGHT HOWEVER MY CREDIT CARD WAS CHARGED AN ADDITINAL $DOLLARS FOR CANCELLING MY FLIGHT, I ADVISED JUSTFLY CUSTOMER SERVICE THAT I AM AWARE THAT MY TICKETS WERE NON REFUNDABLE BUT THE REASON FOR THE CANCELLATION WAS DUE TO THE WEATHER AND I WOULD PROVIDE PROOFOFTHE REASON I WAS TRAVELLING HAS BEEN CANCELLEDI HAVE CALLED JUSTFLY NUMEROUS TIMES IN AN ATTEMPT FOR MY CREDIT CARD TO BE REFUNDED, BUT TO NO AVAILALL I AM SEEKING IS A FULLY REFUND FOR MY TICKETS AND THE AMOUNT CHARGED TO MY NO FAULT C
Booking a return plane ticket from MSN( Madison WI) to PHF (Newport News, VA) for the flight dates FEB through Fed with Justfly*** has been quite an ordeal this evening-starting close to midnight Jan ending Feb During my first attempt at booking a ticket, I got completely to the end of my billing info and the price was $more than what was listed (over and beyond the additional cost of flight insurance I has also chosen)I was about to hit the submit button when I caught the additional costI went back and started the process over again to see if the price of the ticket had increased in the short amount of time it took me to fill in my name address and billing infoIt had notThe price was listed as I had originally seen it and I started the process a second timeMy personal info was still listed on the page when I made this second attempt During this second attempt, I was about to hit the submit button when a window popped up saying the price of the ticket had no
My girlfriend and I booked two tickets to Switzerland & Greece for a friend's weddingWhen we got to the airport the day of the flight, we were informed by the airline that we had booking numbers and confirmation numbers, but that the tickets were labeled "refunded." We had never been refundedAnd worse still, the flight was only in a few hoursCalls to JustFly.com resulted in them dodging responsibility, putting us on hold for up to an hour at a time, ignoring requests to escalate the issue to management, and refusing to resolve the situationAfter hours of haggling and being put on hold, we finally missed our flightNow we had no flight for our vacation and were out thousands of dollarsDistraught and angry, we asked what they were going to do to make this up to usThey again claimed they had refunded the money - which they had not - and would not get us new tickets on the next flight outUltimately, we had to pay for those tickets out of pocketWhich amounted to over $
I purchased a ticket with JustFly and needed to cancel in April around Brussels Airport bombingJust Fly promised a credit if I fly within a year to the same destination with the same airlineTo use the credit you have to call a *** ***I called multiple times with wide open dates, to be told, that they can't apply the credit to any of these flights because the Airlines has not provided them with a pricingWhen I asked "when can I use the credit?" I've been told they can't guaranteed anything, the problem is the airlines, may be, call after 12:00am or ...call in another 24hI made multiple calls and even spoke to a supervisor, but no resolution was offered! They sound like reading from a script, a broken record!The "credit" that they promised CANNOT be used ever!!! At this point I want my promised unusable CREDIT refunded...or any reasonable offer
I was to get on a plane they booked me that's emirates when they said it wasn't possible for me to vet on the plane due to time constraint at that time they assured me to get me on a direct flight next day to my first destinationAlthough when I almost finished talking to the lady voice on the other side of the phone suddenly the phone cut off and she called me back with another line in California asShe spoke she ask me to be on hold I believing shes finishing up my rebooking for the next flight am toldThe wait on the phone turned to a full hour and I realised something might be wrong then, when I hungged up and redialed the same number a representative from emirates told me not to call the line again advised me its not a just fly telephone numberAs I waited that night I happened to be hospitalized in a nearby medical facility where I stayed weeks unable to contact neither airlines nor my familyAfter I got out when I contacted justfly they denied me access to all the entire