We booked a round trip from Jacksonville, FL to Dallas, TX for the dates of July 26th-July30th with an insurance policyWe called today (July 5th) to cancel the trip as it was for our son to visitHe lost his job and will now be driving home with his dog and therefore cannot flyNot only would they not take our cancelation insurance, but they would only refund our ticket if we paid $for canceling, and an additional $PER TICKET (so an extra $per round trip) in order to receive a voucherSo our original $for a round trip would be over $1,if we chose to go this routeThey also would not allow us to put the ticket in our name even though we are the purchaserThis may just be poor service, but it seems like an easy way to scam people by making it seem like they can easily purchase affordable tickets and buy insurance for "whatever comes up" and then tag them with lots of fines
On 10/28/I purchased plane tickets for American Airlines for $369.60, receipt ***The third party company seemed great for getting me these cheaper tickets to Miami Florida for my cruise, but when my boss approved/denied my vacation time two weeks before vacation and I tried to make last minute changes to my reservation, we ran into issuesI already knew it'd cost extra to change the flight reservations from the 17th to the 18th, and was quoted around $extra to change my flight reservationsI sucked it up and gave them my credit card information, to which they started processing itI could see it pending on my statement, and then on the 6th of January I received an, "IMMEDIATE ACTION REQUIRED," emailCome to find out the original price they quoted and originally charged me for was no longer availableI was devastated when they told me to do the exact flight arrangements for the 18th of January would cost me $above the original quoted priceSo with $to c
Hello: On May I used the online traveling browser, Justfly*** to book a low-price airline ticket to Detroit from Baltimore, MarylandI used their phone app and was looking to pay $per flightWhen I used the app, however, after selecting my dates as Monday, August 6-Wednesday, August 8, the app autogenerated Tuesday, August 7-Wednesday August as an option for a flight, and I accidentally purchased this flightAfter looking to change this, I was charged a total of $additional (which is close to the cost of the original tickets) within a matter of minutes to change this ticketOn Sunday, July 28, I ended up cancelling the aforementioned ticket all together, and had to pay $in order to do soI was told, however, that I had $in airline credit for a future tripWhen I called them today, however, I was told that my credit had "expired" and that I was not able to re-book a trip and that I was not going to get any of my money backI've spent about $now to JustFl
I booked and had to cancel a flight that I made in March of 2018, due to illnessI bought Protection Insurance and now I am ready to re-scheduleJustfly said I had to have the reservation made by May 20th I thought, but it says No, I had to fly out and back by May 20th, which is literally impossibleNow I cannot use my credit of $and I am now out that money, which I really could not affordI am just trying to see if you could do something for me and maybe get a least a one way credit or anything at allThank you
I was about to purchase a ticket online, but called them to find out about a seating concernThey were helpful on the phone & asked if I'd like to book the ticket over the phoneI asked if there'd be an additional cost & they said noHowever they were unable to find the flight I was looking at on my computer (on their website), which was flight with JAL (Tokyo to San Diego)But apparently, she found me a flight a couple of hours later & asked if that would be okI said that was fineWell...they ended up booking me to a different location altogetherWhen I noticed and called them to have the error corrected, they said that wasn't possibleI asked if they had a recording of the call so they could confirm that I had requested a different destinationThey said it would go to the investigative department & could take up to daysI still needed the correct flight, so they booked another one for me...which I paid forBut this time, on the correct flight back fro
advertisement, would not value price of flight being advertisedWas informed that it was a "glitch" at first, then told it could take up to hours for prices to accurately display when they update them and could not honor the price I had screen shots and emails of
We booked a round trip from Jacksonville, FL to Dallas, TX for the dates of July 26th-July30th with an insurance policyWe called today (July 5th) to cancel the trip as it was for our son to visitHe lost his job and will now be driving home with his dog and therefore cannot flyNot only would they not take our cancelation insurance, but they would only refund our ticket if we paid $for canceling, and an additional $PER TICKET (so an extra $per round trip) in order to receive a voucherSo our original $for a round trip would be over $1,if we chose to go this routeThey also would not allow us to put the ticket in our name even though we are the purchaserThis may just be poor service, but it seems like an easy way to scam people by making it seem like they can easily purchase affordable tickets and buy insurance for "whatever comes up" and then tag them with lots of fines
I was purchasing flight ticketsI screenshot the flight itinerary I was about to purchase and then proceeded checkoutLucky I did cause after I purchased the flight was differentImmediately after I cancelled booming it and they want to charge me $and 30day reversal to do so
I booked with Justfly without knowing, my booking details were entered into kayak.com and while processing was transferred to JustflyImmediately I noticed they dropped the full middle name as reflected in one traveler's IDUsing twitter and phone and working with their escalation team they will not fix it and insist it is not a problem (I know it is)I was going to cancel however they are charging a $cancellation processing fee (note; the airline has free cancellations within hours so this is their fee)Working on cancelling and hoping to be able to recoop the fraudlent fee through my credit card
On June 8th I purchased a flight and the transaction timed outTimed out notice said that it was cancelled and that my card was not charged The confirmation on cancellation form was ***
They charged my card $anyways and now will not return the money or cooperate with my bank
I did a second transaction to get the flight and that went through and second transaction flight was taken
I had booked our flights through JustFly.*** for our first trip to EuropeWe were traveling to Italy flying Air FranceAir France notified us a few days in advance that they were going on strike the day we would be flying out of Washington, DCI called JustFly to ask what to do and they were very unhelpful saying there is nothing they can do until they go on strikeDay before our travel I called Air France who was very helpful and willing to rebook our flight on another airline in the event our flights would be canceledThey were allowing people to do this to avoid last minute panic of having to reschedule flightsAirFrance saw that I had gone through a booking agent (JustFly) and let me know that they would have to do the rebookingI mentioned that they hadn't been helpful when I called them and they said they need to help meI called back JustFly and was hung up on and then put on hold for a very long timeI then spoke to someone who said they couldn't do anything until the flight was canceledI asked to speak to a supervisor and they put me on holdThey came back and said their supervisor told them to email AirFrance to see if the flight could be rebooked and they would call me back and let me know the outcomeNot giving me any other choice, I ended the conversation after they sent the emailI never heard from them again An hour before I was supposed to leave for my flight, I was on the phone with AirFrance who did end up helping me to change my flightsI will never use JustFly again!!!!
I purchased tickets for a vacation and we are unable to fly now, I called to cancel the flight, because I have insurance on the tickets, and they told me that they cannot cancel the ticketsAnd that I can't claim insurance until they email me a cancellation confirmation
They went around in circles about not being able to cancel this purchase, and after I already had lost my patience, they said "you can cancel, but it's $per person"
This company has the worse customer service, the hold time is over mins each time I've called
They have hidden charges for everythingBEWARE
Justfly is a nightmare to deal with!
They take your money and if you cancel the flight you can not get a refund and IF you have insurance with CSA, you have to pay to cancel your flight with Justfly in order to make a claim with CSA and CSA can't guarantee they will pay your full claim for your ticket purchasedWhen I called to cancel my flight with justfly to try and recover some money from this whole nightmare, I was told I had credit for my next flight but would have a rebooking feeThey will take the consumers money and put you through the ringer to recover anything your entitled to as a consumerThe ABSOLUTE Worst experience I've ever had with a company
I had a flight booked seats with justfly departing from Charlotte NC on 9/14/Because of hurricane Florence we decided to cancel the flightI called justfly, and they said the charge $per seat to cancelI asked when I will receive the balance and they said I won't that I had to get that from Frontier AirlineI ended the call to call Frontier While I was on hold with frontier I got an email from justfly and my credit card companyof a $charge and I looked at my credit card and there was a charge of $I then looked at the justfly email and and it was a receipt of the cancelation for $and no credit for any remaining balanceI responded to that email and said I didn't cancelI then spoke with Frontier and they said my seats have not been canceledI then authorized frontier to cancel my seatsThey canceled my seats and gave me a credit for the full amount to be used within yearI called justfly and told them that I had canceled with Frontier and f
I book a flight from Chicago to Memphis for September 1, threw a third party websiteCalled "justfly.com"When I received a conformation email it had the wrong date which was dated for October 20,I then immediately contacted "justfly.com" and explain to them in detailed what had happen and ask the agent what could be doneTwo options were presented to meOption one I could change the reservation but *** airline would charge a fee up to $Option two I will be charge a $cancellation fee which I decline alsoThe agent stated there was nothing more she could do for me and the call was disconnectedI then did my research reading all fine print for regarding "justfly.com"cancellation guidelines and notice that it read that if a reservation is cancelled within 4hrs of booking that a full refund will be given and the cancellation fee shall be waivedI was still charge the cancellation fee but it was reduce to $and when when I spoke to a supervisor they
I have booked two return ticket using Justfly*** websiteMy return flight from AMD to EWR on March was cancelled due to attacked happened in BrusselsThe Jet Airways did not give us any other options to fly back to USAThey said they will refund return flight ticketI have contacted jet airways and they said they have marked both the ticket for full refund and you should contact your original travel agent (just fly) to get refundI have contacted just fly multiple times and each time I was assured that they have sent email to jet airways for refund but there is no replyHowever, jet airways have already marked and issued full refund to just flySo just fly is not releasing my refundMy name* *** *** Just Fly Booking Number : *** Jet Airways Record locator : *** Ticket #*** & *** Please help me get my refundThank You*** ***
I called to cancel a reservation for one of the people on the flight months an days outI bought CSA travel insuranceI called, spoke to a representative in a foreign countryThey were telling me it would be over 40% I would not get back due to fees, and that I would not receive it for 6-weeksI said that was insane and sounded fraudulent, after which they offered to reduce their own cancellation fee by a modest amountWhen I asked to speak to a manager, they told me that it would be a half hour until that could happen, I said this was unacceptable, and then was told there is no managerI told her that was a lie and was then put on hold for minutes and I was then able to speak to a managerWhile I was waiting I found that the policy does cover cancellationWhen I finally spoke with the manager I asked them why they never mentioned this, and she had nothing to sayAt this point after an hour I hung up and called the insurance company, which seems to exist only to servi
Made a plane reservation and purchased the extended protection from Just Fly so that I could cancel reservation if necessaryJust Fly didn't indicate at that time that cancellation with extended protection was only available hours from the time I booked the flightI tried to cancel the flight three weeks prior to flight and they said extended protection was only good hours after bookingI feel that I was defrauded and that advertising is misleading
I, Sherlly Boisrond bought two tickets from just fly one on September 2017, second one from October for me and my boyfriend we supposed to travel to Port-au-prince from New-York we wasn't able to travel cause family issue I personally called to cancel they made me payed one hundred and fifty dollars for both tickets they told me it's better to cancel than prosponed they will give me credit have been calling them when the time comes to travel they refused to used the credit they want me to buy a new ticket I would help please for them to give me my money back
We booked a flight for my daughter to fly to Japan for a college study abroad programHowever, due to health reasons she was unable to goWe contacted Justfly and they told us to submit a letter on her university letterhead and they would give refundWe did thisThen they said they needed more information and I said it was medicalSo, they asked for a doctor statement that had certain criteria and we did thatNow they are asking for specific medical explanations and I told them that is not necessary and they are violating HIPPAThey still refuse saying their "partners" are asking for thisThey refuse to give me the number for these partnersSo, I called the two airlines involved and they say it is all on JustflyI have contacted Justfly again and am getting nowhereI have contacted them at least six or seven times
We booked a round trip from Jacksonville, FL to Dallas, TX for the dates of July 26th-July30th with an insurance policyWe called today (July 5th) to cancel the trip as it was for our son to visitHe lost his job and will now be driving home with his dog and therefore cannot flyNot only would they not take our cancelation insurance, but they would only refund our ticket if we paid $for canceling, and an additional $PER TICKET (so an extra $per round trip) in order to receive a voucherSo our original $for a round trip would be over $1,if we chose to go this routeThey also would not allow us to put the ticket in our name even though we are the purchaserThis may just be poor service, but it seems like an easy way to scam people by making it seem like they can easily purchase affordable tickets and buy insurance for "whatever comes up" and then tag them with lots of fines
On 10/28/I purchased plane tickets for American Airlines for $369.60, receipt ***The third party company seemed great for getting me these cheaper tickets to Miami Florida for my cruise, but when my boss approved/denied my vacation time two weeks before vacation and I tried to make last minute changes to my reservation, we ran into issuesI already knew it'd cost extra to change the flight reservations from the 17th to the 18th, and was quoted around $extra to change my flight reservationsI sucked it up and gave them my credit card information, to which they started processing itI could see it pending on my statement, and then on the 6th of January I received an, "IMMEDIATE ACTION REQUIRED," emailCome to find out the original price they quoted and originally charged me for was no longer availableI was devastated when they told me to do the exact flight arrangements for the 18th of January would cost me $above the original quoted priceSo with $to c
Hello: On May I used the online traveling browser, Justfly*** to book a low-price airline ticket to Detroit from Baltimore, MarylandI used their phone app and was looking to pay $per flightWhen I used the app, however, after selecting my dates as Monday, August 6-Wednesday, August 8, the app autogenerated Tuesday, August 7-Wednesday August as an option for a flight, and I accidentally purchased this flightAfter looking to change this, I was charged a total of $additional (which is close to the cost of the original tickets) within a matter of minutes to change this ticketOn Sunday, July 28, I ended up cancelling the aforementioned ticket all together, and had to pay $in order to do soI was told, however, that I had $in airline credit for a future tripWhen I called them today, however, I was told that my credit had "expired" and that I was not able to re-book a trip and that I was not going to get any of my money backI've spent about $now to JustFl
I booked and had to cancel a flight that I made in March of 2018, due to illnessI bought Protection Insurance and now I am ready to re-scheduleJustfly said I had to have the reservation made by May 20th I thought, but it says No, I had to fly out and back by May 20th, which is literally impossibleNow I cannot use my credit of $and I am now out that money, which I really could not affordI am just trying to see if you could do something for me and maybe get a least a one way credit or anything at allThank you
I was about to purchase a ticket online, but called them to find out about a seating concernThey were helpful on the phone & asked if I'd like to book the ticket over the phoneI asked if there'd be an additional cost & they said noHowever they were unable to find the flight I was looking at on my computer (on their website), which was flight with JAL (Tokyo to San Diego)But apparently, she found me a flight a couple of hours later & asked if that would be okI said that was fineWell...they ended up booking me to a different location altogetherWhen I noticed and called them to have the error corrected, they said that wasn't possibleI asked if they had a recording of the call so they could confirm that I had requested a different destinationThey said it would go to the investigative department & could take up to daysI still needed the correct flight, so they booked another one for me...which I paid forBut this time, on the correct flight back fro
advertisement, would not value price of flight being advertisedWas informed that it was a "glitch" at first, then told it could take up to hours for prices to accurately display when they update them and could not honor the price I had screen shots and emails of
We booked a round trip from Jacksonville, FL to Dallas, TX for the dates of July 26th-July30th with an insurance policyWe called today (July 5th) to cancel the trip as it was for our son to visitHe lost his job and will now be driving home with his dog and therefore cannot flyNot only would they not take our cancelation insurance, but they would only refund our ticket if we paid $for canceling, and an additional $PER TICKET (so an extra $per round trip) in order to receive a voucherSo our original $for a round trip would be over $1,if we chose to go this routeThey also would not allow us to put the ticket in our name even though we are the purchaserThis may just be poor service, but it seems like an easy way to scam people by making it seem like they can easily purchase affordable tickets and buy insurance for "whatever comes up" and then tag them with lots of fines
I was purchasing flight ticketsI screenshot the flight itinerary I was about to purchase and then proceeded checkoutLucky I did cause after I purchased the flight was differentImmediately after I cancelled booming it and they want to charge me $and 30day reversal to do so
I booked with Justfly without knowing, my booking details were entered into kayak.com and while processing was transferred to JustflyImmediately I noticed they dropped the full middle name as reflected in one traveler's IDUsing twitter and phone and working with their escalation team they will not fix it and insist it is not a problem (I know it is)I was going to cancel however they are charging a $cancellation processing fee (note; the airline has free cancellations within hours so this is their fee)Working on cancelling and hoping to be able to recoop the fraudlent fee through my credit card
On June 8th I purchased a flight and the transaction timed outTimed out notice said that it was cancelled and that my card was not charged The confirmation on cancellation form was ***
They charged my card $anyways and now will not return the money or cooperate with my bank
I did a second transaction to get the flight and that went through and second transaction flight was taken
I had booked our flights through JustFly.*** for our first trip to EuropeWe were traveling to Italy flying Air FranceAir France notified us a few days in advance that they were going on strike the day we would be flying out of Washington, DCI called JustFly to ask what to do and they were very unhelpful saying there is nothing they can do until they go on strikeDay before our travel I called Air France who was very helpful and willing to rebook our flight on another airline in the event our flights would be canceledThey were allowing people to do this to avoid last minute panic of having to reschedule flightsAirFrance saw that I had gone through a booking agent (JustFly) and let me know that they would have to do the rebookingI mentioned that they hadn't been helpful when I called them and they said they need to help meI called back JustFly and was hung up on and then put on hold for a very long timeI then spoke to someone who said they couldn't do anything until the flight was canceledI asked to speak to a supervisor and they put me on holdThey came back and said their supervisor told them to email AirFrance to see if the flight could be rebooked and they would call me back and let me know the outcomeNot giving me any other choice, I ended the conversation after they sent the emailI never heard from them again An hour before I was supposed to leave for my flight, I was on the phone with AirFrance who did end up helping me to change my flightsI will never use JustFly again!!!!
I purchased tickets for a vacation and we are unable to fly now, I called to cancel the flight, because I have insurance on the tickets, and they told me that they cannot cancel the ticketsAnd that I can't claim insurance until they email me a cancellation confirmation
They went around in circles about not being able to cancel this purchase, and after I already had lost my patience, they said "you can cancel, but it's $per person"
This company has the worse customer service, the hold time is over mins each time I've called
They have hidden charges for everythingBEWARE
Justfly is a nightmare to deal with!
They take your money and if you cancel the flight you can not get a refund and IF you have insurance with CSA, you have to pay to cancel your flight with Justfly in order to make a claim with CSA and CSA can't guarantee they will pay your full claim for your ticket purchasedWhen I called to cancel my flight with justfly to try and recover some money from this whole nightmare, I was told I had credit for my next flight but would have a rebooking feeThey will take the consumers money and put you through the ringer to recover anything your entitled to as a consumerThe ABSOLUTE Worst experience I've ever had with a company
I had a flight booked seats with justfly departing from Charlotte NC on 9/14/Because of hurricane Florence we decided to cancel the flightI called justfly, and they said the charge $per seat to cancelI asked when I will receive the balance and they said I won't that I had to get that from Frontier AirlineI ended the call to call Frontier While I was on hold with frontier I got an email from justfly and my credit card companyof a $charge and I looked at my credit card and there was a charge of $I then looked at the justfly email and and it was a receipt of the cancelation for $and no credit for any remaining balanceI responded to that email and said I didn't cancelI then spoke with Frontier and they said my seats have not been canceledI then authorized frontier to cancel my seatsThey canceled my seats and gave me a credit for the full amount to be used within yearI called justfly and told them that I had canceled with Frontier and f
I book a flight from Chicago to Memphis for September 1, threw a third party websiteCalled "justfly.com"When I received a conformation email it had the wrong date which was dated for October 20,I then immediately contacted "justfly.com" and explain to them in detailed what had happen and ask the agent what could be doneTwo options were presented to meOption one I could change the reservation but *** airline would charge a fee up to $Option two I will be charge a $cancellation fee which I decline alsoThe agent stated there was nothing more she could do for me and the call was disconnectedI then did my research reading all fine print for regarding "justfly.com"cancellation guidelines and notice that it read that if a reservation is cancelled within 4hrs of booking that a full refund will be given and the cancellation fee shall be waivedI was still charge the cancellation fee but it was reduce to $and when when I spoke to a supervisor they
I have booked two return ticket using Justfly*** websiteMy return flight from AMD to EWR on March was cancelled due to attacked happened in BrusselsThe Jet Airways did not give us any other options to fly back to USAThey said they will refund return flight ticketI have contacted jet airways and they said they have marked both the ticket for full refund and you should contact your original travel agent (just fly) to get refundI have contacted just fly multiple times and each time I was assured that they have sent email to jet airways for refund but there is no replyHowever, jet airways have already marked and issued full refund to just flySo just fly is not releasing my refundMy name* *** *** Just Fly Booking Number : *** Jet Airways Record locator : *** Ticket #*** & *** Please help me get my refundThank You*** ***
I called to cancel a reservation for one of the people on the flight months an days outI bought CSA travel insuranceI called, spoke to a representative in a foreign countryThey were telling me it would be over 40% I would not get back due to fees, and that I would not receive it for 6-weeksI said that was insane and sounded fraudulent, after which they offered to reduce their own cancellation fee by a modest amountWhen I asked to speak to a manager, they told me that it would be a half hour until that could happen, I said this was unacceptable, and then was told there is no managerI told her that was a lie and was then put on hold for minutes and I was then able to speak to a managerWhile I was waiting I found that the policy does cover cancellationWhen I finally spoke with the manager I asked them why they never mentioned this, and she had nothing to sayAt this point after an hour I hung up and called the insurance company, which seems to exist only to servi
Made a plane reservation and purchased the extended protection from Just Fly so that I could cancel reservation if necessaryJust Fly didn't indicate at that time that cancellation with extended protection was only available hours from the time I booked the flightI tried to cancel the flight three weeks prior to flight and they said extended protection was only good hours after bookingI feel that I was defrauded and that advertising is misleading
I, Sherlly Boisrond bought two tickets from just fly one on September 2017, second one from October for me and my boyfriend we supposed to travel to Port-au-prince from New-York we wasn't able to travel cause family issue I personally called to cancel they made me payed one hundred and fifty dollars for both tickets they told me it's better to cancel than prosponed they will give me credit have been calling them when the time comes to travel they refused to used the credit they want me to buy a new ticket I would help please for them to give me my money back
We booked a flight for my daughter to fly to Japan for a college study abroad programHowever, due to health reasons she was unable to goWe contacted Justfly and they told us to submit a letter on her university letterhead and they would give refundWe did thisThen they said they needed more information and I said it was medicalSo, they asked for a doctor statement that had certain criteria and we did thatNow they are asking for specific medical explanations and I told them that is not necessary and they are violating HIPPAThey still refuse saying their "partners" are asking for thisThey refuse to give me the number for these partnersSo, I called the two airlines involved and they say it is all on JustflyI have contacted Justfly again and am getting nowhereI have contacted them at least six or seven times