Justfly.com charged on my credit card in addition to the cost of the flightJustfly.com would only "issue" a refund for $I have not received this refund
I booked a flight through justfly in decemberThe flight was cancelled by the airline and I was eligible for a refundIt has been months since but justfly has not refunded me yetI have called them at least times waiting on phone for over an hour each timeTheir customer service is clueless and different people have different stories about what's going onThey say that they haven't heard from the airline about the refund but I called and check directly with airline and the airline says that justfly should issue me a refundBut they are not issuing me the refundThey're just saying that they are waiting for the confirmation from the airline since last monthsI don't know what to do at this pointI really need my money backIt's a very big amount for me
Initially Purchased airline tickets with justfly ( had used kayak hub to find justfly) days before my original flight day my grandmother diedCalled just to adjust my ticket but the price was ridiculousWas forced to buy through another carrier directlyWhen I arrived at my destination I was told that my return segment from my destination would cancel abd rherfore I had to contact the airlineAirline said I had to contact justfly because these tickets were only on the control of justflyThen I called justfly and they said I had to pay $per ticket to not have my ticket cancel at all the day I was traveling back to New York from ColombiaI paid $dollares for me and my husbandThe day of my departure I arrived to the airport early and to my surpriseMy tickets/seats were cancelled therfore my $were paid in vainDelta was very gratious with us and were confirmed and given seats back to nyc I was also advised by Delta that I was not supposed to be charged this fee due
I called to cancel a flight on 11/25/and was told it would be $per ticket, they suggested I should call the CSA Travel Protection Insurance that I purchased firstI then called back on 11/27/to cancel and was told it would be $per ticket to cancelI am still trying to work things out but this Company is very hard to work with and customer service people are hard to understand (not so good English) and I get a different response every person I speak with
Booked international airline tickets with Just FlyReceived confirmation email with all information needed for flightWe arrived to the airport at 9:a.mon September 27, and checked in with our airlineThey proceeded to tell me that our itinerary had changed and that we should have been notified by Just FlyWe never received any notification from Just FlyWhat should have been a hour layover in Wuhan, China turned into a day layover which required a Visa for ChinaTherefore we were not allowed to board our flight and had to book another flight to get to our destinationI have spoken with Just Fly a dozen times and have been told that I would receive a confirmation email and a refund of $It is now November 23, and I still have not received my refund an email confirmation or a refund from Just FlyEvery time I talk to them they give me the run around and tell me they will be refunding the money in five business daysThat was weeks ago
Currently Hurricane Matthew has caused the governor to call for an evacuation of MiamiI had a flight booked for FridayAll events, reservations etc have been cancelled due to the hurricaneI called in to cancel the flightAll airlines have posted their flight advisoryFlights are being cancelledThe 1st agent said that no flights were being cancelledThis was a lieShe then placed me on holdFor minutes, she had me hold for at a time saying she was getting a supervisorFinally, she got me a "supervisor"This lady placed me on hold for minutesThen told me that Miami was not being affected by the HurricaneWhich according to every News station in America is a lieWhen I asked to speak to her supervisor over times, she refused to allow me to speak to an agentShe then asked to place me on hold and hung up on meI called backA man answered the phoneI verified my information and asked to speak to a supervisorHe placed me on hold for minutesThen he tra
My wife and I both purchased airline tickets from JustFly*** from Chicago to BerlinOne day prior to the return flight my wife was hospitalized and unable to fly back as scheduled (July 4, 2016)I informed Justfly and requested that we be allowed to reschedule the flightThey refused to allow it if I could not provide a specific date, which I could not due to her just having been admitted to the hospital and us not knowing when she would be dischargedWe therefore were forced to buy new airline tickets for our returnEver since returning, I have called numerous time and requested a refund or the payment of our replacement ticketsI have only reached people from their call center with very heavy accents, who have given me the run-aroundThey first said that they can not do anything and that I needed to try to get the money from the airlineI called the airline and they sent back to Justfly, since they were the one's who received my money - which makes sense to me! I was told la
Horrible, unethical business practices and incompetent customer serviceDo not use this company!! Despite the fact that the airline has agreed to refund me for tickets I purchased through JustFly, they are refusing to refund the money! I have called ten times, answered the same questions ten times, been passed to incompetent "supervisors" who are only able to tell you they have to follow the "protocol" which appears to be roadblocking customers from getting what they are dueThe money you save is not worth the aggravation of dealing with these people!
This company charged my credit card twice without permission then wouldnt refnd me my money backTheir customer service is very rude and the supervisor I spoke with was nasty and refused to help me get the problem resolved, they dont listen and talk over youThey allso give names when you ask them for their name
I purchased on October 11th, premium economy international flight tickets from Los Angeles to London, UK from JustFly***The tickets are listed in the itinerary and throughout the booking process as "Premium Economy." However, after reviewing the purchased booking on the British Airways website, I see the tickets as "Economy." After three separate phone calls of minutes, hour, and hour with the JustFly personnel I have determined they likely are committing intentional fraud by overselling international Economy airfare tickets by listing them as Premium Economy ticketsI requested my tickets to be corrected with British Airways as "Premium Economy" or for a full refundThe price listed was in excess of the Economy tickets listed for sale at the time but less than the listed price for Premium Economy on other sitesJustFly admitted that they sold tickets listed as "Premium Economy" but did not attempt to correct their mistake on correcting the bookingThey only would offer
I had the worst experience this evening with a “Support” person named ***He also refused to transfer me to a manager and kept demanding me to tell him why because they wouldn’t help me any more than he didHe wouldn’t stop and I kept asking to escalate to a manager and he was very rudeI had the call on speaker phone for my entire office to hear as we were considering booking our travel through Justfl*** as I had booked my flight and hotel through the site for my recent trips and thought it was a good serviceBoy, was I wrong! I was badgered and treated horribly for everyone to hearAs the Director of Human Resources for a person firm, I fly with several colleagues every month to our NY officeI will never use this service againEVERI am extremely upset by this and for some reason my survey link has been disabled as wellThe agent on the phone no doubt had something to do with it as he refused to transfer my call as requested and kept getting on the call laughingly telling me to wait longerThis is unacceptableWorst service - plus I was transferred to people before that support person got on the phone and each one was rider than the nextThey want your money but in no way will help assist with issuesHorrible
Hello, I book a flight at *** leaving Miami On 07/14/to São Paulo (Brazil) round tripI had a problem with my passport and I had do cancel my reservationThe total of my airplane ticket $paid with my visa debit cardThe cancelation fee $So I paid cancellation fee and I had suppose to received a refund ($909.71) in to business days, today is been a days and I already call those people a list times and they said my money is been refund, but a call my bank every day the money is never there I have the feeling I been scammedEvery time I call there I ask for the supervises is not one on duty or they are always busyCould you please try to help me with issue? Thank you
So mom and I bought roundtrip tickets from Kansas City to Fuzhou, China on JustFly.comOutgoing flights were KC to Seattle to Shanghai to FuzhouReturn flights were Fuzhou to Beijing to Seattle to KCWhen we arrived in Shanghai, we had to hop on a different, domestic *** *** *** *** to go to Fuzhou and get another boarding passThe agent there did not give us any boarding pass since they said that whomever purchased the ticket (JustFly.com) had sent some kind of incorrect ticket/reservation confirmation number and it didn't match any of our passport or visa numbersWe were stuck in Shanghai and were told that the only way to get to Fuzhou was to buy our own separate ticket in China to go to FuzhouWhich is what we didWhen we were coming back to the US, at the airport in Fuzhou they said that the rest of our reservation was cancelled since we did not take the last leg from Shanghai to FuzhouWe had to then buy tickets that day to come back to the US...which cost u
My wife was diagnosed with cancer and our oncologist told us she would not be able to flyWe called British Airways who said that they would refund the tickets without penalty fees ($x 3) upon receipt of the medical reportHowever, we would need to submit the medical report through the booking agent justflyWe have spent over hours dealing with justfly customer service who have been the worst I've experienced in yearsI was on hold for hours at a timeWe were told someone would call us back and no one wouldWe were repeatedly told that a supervisor would take of things and they did notWe were told that we could not be part of the conversation with BA nor have transparency to our requestDespite BA saying we would not be charged cancellation fees, Justfly told us we would be charged and they would not explain the contradictionOne supervisor even had the gall to say it was our fault for not buying insurance even though BA had confirmed insurance is NOT necessary in
My review in regards to the conduct of ***, employee # ***, for failing to perform his duties as a supervisory agent for Justfly***On 11/7/2018, my wife provided the information for all members of my family for travel purposes She typed the middle name of our son, *** *** *** When the confirmation came, it was processed as *** * *** Just Fly told us that it wasn't so easy to change the name and offered a full refund of the cancellation fees and owned that the fault was on their sideOn 11/8/2018, we called to get the flight that was cancelled the evening prior We were very careful to type the full name of our infant son, *** *** *** When we received the confirmation, the same mistake was in place, labeling our son as *** * *** This creates passport issues and we need the full name Just Fly refused to change the name and wanted to charge $cancellation fee for each passenger They then reduced the cancellation fee to $per passenger, even though Just Fly was***pletely at fault for the typographical errorI then requested to speak with the supervisor, ***, Employee #*** He refused to accept responsibility for the mistake of Just Fly and insisted that I should cancel the flight and pay the fee, even though it is Just Fly that messed up They insisted they had a screen shot where we messed up the spelling of our son's name, but refused to share that screenshot with us I felt he was insecure and unwilling to admit to the fault of his team and his agents I request that ***, Employee #*** receive retraining on his duties as well as a detailed class on business ethics when performing duties
I booked flights with justflyI specifically asked if my carryon was free because I saw a similar price through about her companyI was ensured that this included a free carry on multiple timesI could have booked with a more familiar airline had I known I would have to pay for a carry on after being informed that this was includedI called justfly three times and received poor serviceI was not allowed to speak with a supervisor when I requested itI was placed on hold for thirty minutes then hung up on
I booked and received a confirmation email from justfly*** for an important trip from DC to VancouverI received a confirmation email with a number and an itineraryWhen I called United Airlines to reserve a special seat due to a disabily they informed me that I was not booked on the flightI called justfly back to enquire and they told me that "they did not hear back from United on the day of booking" so my booking was cancelledI WAS NOT INFORMED OF THISI WOULD HAVE TURNED UP AT THE AIRPORT TO FIND NO BOOKING IN SPITE OF CONFIRMATIONJustfly then rerouted me and CHARGED ME AN ADDITIONAL FEE WHICH I HAD TO PAY AS I WAS DESPERATE TO MAKE MY APPOINTMENTI Have tried to call them to resolve this issue many times and their service keeps me on hold for hours when I ask for a supervisorI WANT OTHER PEOPEL TO AVOID HAVING THIS PROBLEM
For four days I looked at the same itinerary for a round trip flight from phx to rduThere were three itineraries available for $On 4/30/I went to purchase any of the three itineraries and over a two to three hour period I attempted multiple times to purchase these tickets at the advertised price(note the advertised price included fees etc) I have screen shots if you needThen when I went to check out the price would shoot up to $I called the number and spoke to supervisor ***I explained in detail what happened and she checked on her endShe admitted the website was advertising one price and check out another and claimed the airline had jacked up the price but their website was not updating their endThat is the definition of price advertisement and there are plenty of people who will hit through the information without paying attention to the final totalThis should not be allowed and consumers should be aware
To Whom it May *on*ern: I am disappointed and appalled by the series of events that have led me to write this emailAs a *ustomer, I have never re*eived worse servi*e or felt so vi*timized and disrespe*ted by a *ompany as I did when I was for*ed to turn to JustFly.*om for support after the ti*kets they sold me were being shown as invalid at an international airport, whi*h led me to be stranded in an airport in Dublin and for*ed to stay in a hotel at my own expense and buy a new ti*ket on my own dimeI *hose to book through JustFly.*om be*ause I was under the impression that this was a legitimate website that uses a sear*h engine to find the *heapest deals among different airline *ompanies, and then allows you to *ompare and *hoose your best optionI never imagined that this website was su*h a *omplete s*am and that I would be out an extra $1,be*ause I *hose to book through themI booked round trip flights through JustFly from Boston to Malaga, SpainUpon arriving at our *onne*
My years old son and I were rejected boarding to our return flight on May 6th because we don't have a transit visaOur transit was hours onlyThe JustFly.com and Saudi Airlines websites say I don't need a transit visa if transit is less than hours for all KSA airportsJustfly Booking Number* *** Saudi Arabian Airlines Confirmation Number: *** The result of this, I had to book a flight for me and my years old son with another airlines which costed me 2300$
Justfly.com charged on my credit card in addition to the cost of the flightJustfly.com would only "issue" a refund for $I have not received this refund
I booked a flight through justfly in decemberThe flight was cancelled by the airline and I was eligible for a refundIt has been months since but justfly has not refunded me yetI have called them at least times waiting on phone for over an hour each timeTheir customer service is clueless and different people have different stories about what's going onThey say that they haven't heard from the airline about the refund but I called and check directly with airline and the airline says that justfly should issue me a refundBut they are not issuing me the refundThey're just saying that they are waiting for the confirmation from the airline since last monthsI don't know what to do at this pointI really need my money backIt's a very big amount for me
Initially Purchased airline tickets with justfly ( had used kayak hub to find justfly) days before my original flight day my grandmother diedCalled just to adjust my ticket but the price was ridiculousWas forced to buy through another carrier directlyWhen I arrived at my destination I was told that my return segment from my destination would cancel abd rherfore I had to contact the airlineAirline said I had to contact justfly because these tickets were only on the control of justflyThen I called justfly and they said I had to pay $per ticket to not have my ticket cancel at all the day I was traveling back to New York from ColombiaI paid $dollares for me and my husbandThe day of my departure I arrived to the airport early and to my surpriseMy tickets/seats were cancelled therfore my $were paid in vainDelta was very gratious with us and were confirmed and given seats back to nyc I was also advised by Delta that I was not supposed to be charged this fee due
I called to cancel a flight on 11/25/and was told it would be $per ticket, they suggested I should call the CSA Travel Protection Insurance that I purchased firstI then called back on 11/27/to cancel and was told it would be $per ticket to cancelI am still trying to work things out but this Company is very hard to work with and customer service people are hard to understand (not so good English) and I get a different response every person I speak with
Booked international airline tickets with Just FlyReceived confirmation email with all information needed for flightWe arrived to the airport at 9:a.mon September 27, and checked in with our airlineThey proceeded to tell me that our itinerary had changed and that we should have been notified by Just FlyWe never received any notification from Just FlyWhat should have been a hour layover in Wuhan, China turned into a day layover which required a Visa for ChinaTherefore we were not allowed to board our flight and had to book another flight to get to our destinationI have spoken with Just Fly a dozen times and have been told that I would receive a confirmation email and a refund of $It is now November 23, and I still have not received my refund an email confirmation or a refund from Just FlyEvery time I talk to them they give me the run around and tell me they will be refunding the money in five business daysThat was weeks ago
Currently Hurricane Matthew has caused the governor to call for an evacuation of MiamiI had a flight booked for FridayAll events, reservations etc have been cancelled due to the hurricaneI called in to cancel the flightAll airlines have posted their flight advisoryFlights are being cancelledThe 1st agent said that no flights were being cancelledThis was a lieShe then placed me on holdFor minutes, she had me hold for at a time saying she was getting a supervisorFinally, she got me a "supervisor"This lady placed me on hold for minutesThen told me that Miami was not being affected by the HurricaneWhich according to every News station in America is a lieWhen I asked to speak to her supervisor over times, she refused to allow me to speak to an agentShe then asked to place me on hold and hung up on meI called backA man answered the phoneI verified my information and asked to speak to a supervisorHe placed me on hold for minutesThen he tra
My wife and I both purchased airline tickets from JustFly*** from Chicago to BerlinOne day prior to the return flight my wife was hospitalized and unable to fly back as scheduled (July 4, 2016)I informed Justfly and requested that we be allowed to reschedule the flightThey refused to allow it if I could not provide a specific date, which I could not due to her just having been admitted to the hospital and us not knowing when she would be dischargedWe therefore were forced to buy new airline tickets for our returnEver since returning, I have called numerous time and requested a refund or the payment of our replacement ticketsI have only reached people from their call center with very heavy accents, who have given me the run-aroundThey first said that they can not do anything and that I needed to try to get the money from the airlineI called the airline and they sent back to Justfly, since they were the one's who received my money - which makes sense to me! I was told la
Horrible, unethical business practices and incompetent customer serviceDo not use this company!! Despite the fact that the airline has agreed to refund me for tickets I purchased through JustFly, they are refusing to refund the money! I have called ten times, answered the same questions ten times, been passed to incompetent "supervisors" who are only able to tell you they have to follow the "protocol" which appears to be roadblocking customers from getting what they are dueThe money you save is not worth the aggravation of dealing with these people!
This company charged my credit card twice without permission then wouldnt refnd me my money backTheir customer service is very rude and the supervisor I spoke with was nasty and refused to help me get the problem resolved, they dont listen and talk over youThey allso give names when you ask them for their name
I purchased on October 11th, premium economy international flight tickets from Los Angeles to London, UK from JustFly***The tickets are listed in the itinerary and throughout the booking process as "Premium Economy." However, after reviewing the purchased booking on the British Airways website, I see the tickets as "Economy." After three separate phone calls of minutes, hour, and hour with the JustFly personnel I have determined they likely are committing intentional fraud by overselling international Economy airfare tickets by listing them as Premium Economy ticketsI requested my tickets to be corrected with British Airways as "Premium Economy" or for a full refundThe price listed was in excess of the Economy tickets listed for sale at the time but less than the listed price for Premium Economy on other sitesJustFly admitted that they sold tickets listed as "Premium Economy" but did not attempt to correct their mistake on correcting the bookingThey only would offer
I had the worst experience this evening with a “Support” person named ***He also refused to transfer me to a manager and kept demanding me to tell him why because they wouldn’t help me any more than he didHe wouldn’t stop and I kept asking to escalate to a manager and he was very rudeI had the call on speaker phone for my entire office to hear as we were considering booking our travel through Justfl*** as I had booked my flight and hotel through the site for my recent trips and thought it was a good serviceBoy, was I wrong! I was badgered and treated horribly for everyone to hearAs the Director of Human Resources for a person firm, I fly with several colleagues every month to our NY officeI will never use this service againEVERI am extremely upset by this and for some reason my survey link has been disabled as wellThe agent on the phone no doubt had something to do with it as he refused to transfer my call as requested and kept getting on the call laughingly telling me to wait longerThis is unacceptableWorst service - plus I was transferred to people before that support person got on the phone and each one was rider than the nextThey want your money but in no way will help assist with issuesHorrible
Hello, I book a flight at *** leaving Miami On 07/14/to São Paulo (Brazil) round tripI had a problem with my passport and I had do cancel my reservationThe total of my airplane ticket $paid with my visa debit cardThe cancelation fee $So I paid cancellation fee and I had suppose to received a refund ($909.71) in to business days, today is been a days and I already call those people a list times and they said my money is been refund, but a call my bank every day the money is never there I have the feeling I been scammedEvery time I call there I ask for the supervises is not one on duty or they are always busyCould you please try to help me with issue? Thank you
So mom and I bought roundtrip tickets from Kansas City to Fuzhou, China on JustFly.comOutgoing flights were KC to Seattle to Shanghai to FuzhouReturn flights were Fuzhou to Beijing to Seattle to KCWhen we arrived in Shanghai, we had to hop on a different, domestic *** *** *** *** to go to Fuzhou and get another boarding passThe agent there did not give us any boarding pass since they said that whomever purchased the ticket (JustFly.com) had sent some kind of incorrect ticket/reservation confirmation number and it didn't match any of our passport or visa numbersWe were stuck in Shanghai and were told that the only way to get to Fuzhou was to buy our own separate ticket in China to go to FuzhouWhich is what we didWhen we were coming back to the US, at the airport in Fuzhou they said that the rest of our reservation was cancelled since we did not take the last leg from Shanghai to FuzhouWe had to then buy tickets that day to come back to the US...which cost u
My wife was diagnosed with cancer and our oncologist told us she would not be able to flyWe called British Airways who said that they would refund the tickets without penalty fees ($x 3) upon receipt of the medical reportHowever, we would need to submit the medical report through the booking agent justflyWe have spent over hours dealing with justfly customer service who have been the worst I've experienced in yearsI was on hold for hours at a timeWe were told someone would call us back and no one wouldWe were repeatedly told that a supervisor would take of things and they did notWe were told that we could not be part of the conversation with BA nor have transparency to our requestDespite BA saying we would not be charged cancellation fees, Justfly told us we would be charged and they would not explain the contradictionOne supervisor even had the gall to say it was our fault for not buying insurance even though BA had confirmed insurance is NOT necessary in
My review in regards to the conduct of ***, employee # ***, for failing to perform his duties as a supervisory agent for Justfly***On 11/7/2018, my wife provided the information for all members of my family for travel purposes She typed the middle name of our son, *** *** *** When the confirmation came, it was processed as *** * *** Just Fly told us that it wasn't so easy to change the name and offered a full refund of the cancellation fees and owned that the fault was on their sideOn 11/8/2018, we called to get the flight that was cancelled the evening prior We were very careful to type the full name of our infant son, *** *** *** When we received the confirmation, the same mistake was in place, labeling our son as *** * *** This creates passport issues and we need the full name Just Fly refused to change the name and wanted to charge $cancellation fee for each passenger They then reduced the cancellation fee to $per passenger, even though Just Fly was***pletely at fault for the typographical errorI then requested to speak with the supervisor, ***, Employee #*** He refused to accept responsibility for the mistake of Just Fly and insisted that I should cancel the flight and pay the fee, even though it is Just Fly that messed up They insisted they had a screen shot where we messed up the spelling of our son's name, but refused to share that screenshot with us I felt he was insecure and unwilling to admit to the fault of his team and his agents I request that ***, Employee #*** receive retraining on his duties as well as a detailed class on business ethics when performing duties
I booked flights with justflyI specifically asked if my carryon was free because I saw a similar price through about her companyI was ensured that this included a free carry on multiple timesI could have booked with a more familiar airline had I known I would have to pay for a carry on after being informed that this was includedI called justfly three times and received poor serviceI was not allowed to speak with a supervisor when I requested itI was placed on hold for thirty minutes then hung up on
I booked and received a confirmation email from justfly*** for an important trip from DC to VancouverI received a confirmation email with a number and an itineraryWhen I called United Airlines to reserve a special seat due to a disabily they informed me that I was not booked on the flightI called justfly back to enquire and they told me that "they did not hear back from United on the day of booking" so my booking was cancelledI WAS NOT INFORMED OF THISI WOULD HAVE TURNED UP AT THE AIRPORT TO FIND NO BOOKING IN SPITE OF CONFIRMATIONJustfly then rerouted me and CHARGED ME AN ADDITIONAL FEE WHICH I HAD TO PAY AS I WAS DESPERATE TO MAKE MY APPOINTMENTI Have tried to call them to resolve this issue many times and their service keeps me on hold for hours when I ask for a supervisorI WANT OTHER PEOPEL TO AVOID HAVING THIS PROBLEM
For four days I looked at the same itinerary for a round trip flight from phx to rduThere were three itineraries available for $On 4/30/I went to purchase any of the three itineraries and over a two to three hour period I attempted multiple times to purchase these tickets at the advertised price(note the advertised price included fees etc) I have screen shots if you needThen when I went to check out the price would shoot up to $I called the number and spoke to supervisor ***I explained in detail what happened and she checked on her endShe admitted the website was advertising one price and check out another and claimed the airline had jacked up the price but their website was not updating their endThat is the definition of price advertisement and there are plenty of people who will hit through the information without paying attention to the final totalThis should not be allowed and consumers should be aware
To Whom it May *on*ern: I am disappointed and appalled by the series of events that have led me to write this emailAs a *ustomer, I have never re*eived worse servi*e or felt so vi*timized and disrespe*ted by a *ompany as I did when I was for*ed to turn to JustFly.*om for support after the ti*kets they sold me were being shown as invalid at an international airport, whi*h led me to be stranded in an airport in Dublin and for*ed to stay in a hotel at my own expense and buy a new ti*ket on my own dimeI *hose to book through JustFly.*om be*ause I was under the impression that this was a legitimate website that uses a sear*h engine to find the *heapest deals among different airline *ompanies, and then allows you to *ompare and *hoose your best optionI never imagined that this website was su*h a *omplete s*am and that I would be out an extra $1,be*ause I *hose to book through themI booked round trip flights through JustFly from Boston to Malaga, SpainUpon arriving at our *onne*
My years old son and I were rejected boarding to our return flight on May 6th because we don't have a transit visaOur transit was hours onlyThe JustFly.com and Saudi Airlines websites say I don't need a transit visa if transit is less than hours for all KSA airportsJustfly Booking Number* *** Saudi Arabian Airlines Confirmation Number: *** The result of this, I had to book a flight for me and my years old son with another airlines which costed me 2300$