I purchased tickets back in May for a trip in Oct An unforseen event occurred where there has been death in the family on 09/28/My flight isn't until Oct and return Oct I paid dollars for me, my spouse, and year oldI advised theOf the death and they basically told me there was nothing they can doThe whole reason I planned this trip was to visit this family that has passed away and now I can'tThey are telling me that I am just losing out on the money I spentI do not think this is right at allThey are suppose to accommodate their customers and exhaust all options and they did not do that at allI even reached out to the personal airlines and they told me to call just flyThis is all badI paid for tickets I can't use now
Attempted to book a roundtrip flight online from NYC to Portland, MaineQuoted a priceReservation not completed; website went offlineAdvised to callJustfly agent quoted two different prices before and after taking informationNeither matched the online price five minutes previouslyI told her I did not want to book under those circumstances but she said she already issued a confirmation number and I would be charged $to cancelI said I would not agree to paySubsequently received two different emails confirming bookingEach one listed a different price and seating assignmentI do not authorize this booking and do not agree to a cancellation feeI wish I had seen Revdex.com's warning about Justfly Before I attempted to do business with them#
*** is required to notify customers of flight changes or cancellationsOur return flight was changed to a different day nearly months before our tripYet we were never notified and when we checked the itinerary just one week before the flight it was still listed as on the original dayWe missed our flight, had to work with the airport staff for hours to get on another flight out and had to stay an extra night in Sri Lanka, causing hotel and food costsWe have tried to contact them multiple times but have received no responseI missed work and we missed part of my brothers wedding
I called Justfly to book my trip for passengers I wanted to fly out on the I wanted to know if flying out a day before or a day after would be cheaperI never received my emailI called and ask them to resend it when I did finally get it she put the 14thI called them to let them know the date was wrong they were VERY rude saying I provided the wrong email and that there was nothing they could do without charging me $for each passengerThey say the call is recorded and they couldn't find my recordingThey told me that as a courtesy they would cancel my tickets but that they had to transfer me to their supervisor after be on the phone for over minutes the supervisor was telling me because I provided the wrong email there was nothing she could doAfter the 1st agent already told me that they would refund me my ticketThis vacation was suppose to be relaxing and for booking with Justfly it has been the WORST booking experience EVER
I had booked tickets from Delhi to USA and back through JustflyThe Airline is Saudi Arabia Airlines and my booking refno is NGEK7TSubsequently, I was informed about cancellation of flight from RUH to DELJan SV-21:RUH 03:DEL ( +1day) Cancelled Guest We were received an email, containing e-tickets of another flight by Saudi Arabia Airline as under: SVRUH to JED 13/to SV JED to DEL 14/toBut this is not reflected on "Manage Booking" option of Airline websiteMy travel agent (JustFly) has called to inform that Airline is not agreeing to confirm above tickets and only option left is cancellation & refundI explained them that I have also booked the hotel/sight-seeing tickets/domestic flights in USA, therefore cancellation & refund is not an option for meI am okay with the changes in flights, including long layover & two stopsBut they did not agreeAs a result, I had to book tickets from different airline at
I have bought two round-trip tickets through Justfly***It's happened that an air carrier has cancelled all flights due to bankruptcy (Air Berlin)Justfly has informed me about this cancellation and recommend to communicate with the carrier (which is impossible in this situation)But, I didn't buy these tickets from Air Berlin, I have paid to Justfly! My request for refund was declined by Justfly without any proper explanationsI have been forwarded to Air BerlinI want Justfly*** to return my money back
Be very careful using the serviceI booked a ticket on Justfl*** and later on the airline sent me an email regarding flight schedule change and instructed me to contact booking agent to change or cancel my booking free of any chargeI contacted the agent and was informed that unless I pay the penalty to get instant refund, I will have to wait 24-hours for them to get a email confirmation from the airlineAlthough it seemed unusual, I agreedAfter hours, I haven't heard anything from them, and I called again and the agent on line basically repeated the same script two days ago, sighted that they will need up to hours to get confirmation from the airlineI was furious and demanded to speak to a supervisor, the supervisor basically put me on hold for a long period and later told me that he has sent an email to the airline and asked me to wait for another hoursHe furthered confirmed that if he didn't received any confirmation from the airline, he will send another email and I will have to wait another hours until he gets the confirmationIt's like a tactic to exhaust the customer until they can get some money out of itSO PLEASE BE VERY CAUTIOUS USING JUSTFL***UPDATE: The next morning after posting this review, I received a feedback from Justfl*** asking for my booking number for them to follow upI did, and they thanked me to cooperate and promised me to have their Escalation Team to solve my issue ASAPLater, I asked the airline to check if they have received any cancellation request from Justfl*** and the ailine confirmed that they have never received cancellation request from Justfl***Now another hours passed, I have heard nothing from justfl*** and I'm sure if I called again, the answer would be that they will send another email to the airline and ask me to wait for another hours as I predicated previouslyTo be honest, I would not want to have them to handle my request anymore as I'm afraid that they won't even send my money back even they agree to cancel my bookingIT'S TOTALLY A SCAMWhat a mistake using justfl***, should I have checked online reviews, I would not make this mistakeRevdex.com already issued warning regarding this booking website in 2015, Also several online reviews quoted "fraud" etc, please check yourselfThere are lots booking website, you can still get good deals, PLEASE JUST DON'T LET JUSTFL*** TO FULL YOU LIKE THEY DID TO ME
I was redirected from a portal site and purchased tickets for international flights at JustflyI live in the US, and my tickets are those for an airlines in the USThus, there was no reason for me to make this purchase in Canadian dollarsHowever, Justfly chose to do it in Canadian dollars, which I absolutely did not agree withPurchases in foreign currencies would create extra cost such as foreign currency conversion and foreign transaction feesI had specifically chosen a purchase in the US dollarsBut with Justfly’s purchase in Canadian dollars, I now need to pay extra $This does not make sense at allJustfly charges you a handling fee of $for seat selections, which I was not aware of and am not happy about eitherBut I may have missed the fine printsI wish Justfly was much clearer about thatOther extra fees are more of my concernI am responsible for no more than what my receipt statesI needed to call Justfly a few times and spent so much time to solve t
The quoted cancellation fee price did not match the "actual" amount charged by JustflyI was quoted a cancellation fee of $with a refund of $on a $ticketThe following day $was removed from my bank account by Justfly which they never told me they were going to doI called and questioned this action and they informed me this was a charge of $for the cancellation to Justfly and $will be removed from my ticket priceThat is $dollars on a $ticketI would have never agreed to these terms and asked to speak to a supervisorThe supervisor told me in other words that I was lying and the agent informed me of these chargesI personally look at this as theft
We booked AeroMexico flights via JustflyWe received an automated email saying that our flight had been changed without any information about what had been changedI called to find out what was going on and received an automated message saying that they were experiencing higher than call volume and to call back 2-weeks before our flight datesI kept calling, finally got through to someone a month later and was told that both my outgoing and incoming flight times had been changed by an hour, making it impossible for us to catch our already-booked regional flightsI requested to change the flights or cancel and the JustFly employee told me that these were considered minimal changes that did not require any change or refund on their part, and that if I wanted to cancel my flights they would be 100% non-refundable and then she literally hung up on me
I booked a flight from justfly, but within hours I had an emergency and cancelled my reservation, jetblue had no problem with giving back my money and justfly charged me this information wasn't on there website,, they either keep you on hold forever and don't respond to your emails, Thank you for your time, Eric Corbin
I canceled my reservation with the less than hours after I bookedTheir website states a full refund is given if the reservation is cancelled within hoursThey stated it would take 5-business day to receive my refundI have yet to see it and has been over a monthTheir website states I won't see it on my bank statement, but I get text alerts and never received one regarding a large depositHow do I get my refund? I was unable to contact themTheir number only gives the option to book or check the status of your reservationNo option for refund status
Just Fly changed the original schedule without consulting with me and they changed the duration of the flight from hours to take days to get to my destinationWhen I contacted them, they said they have the right to change the flight timeAt which point, I told them I am OK with the change as long as they corrected the duration of the flightThey said they don't have any flight and insisted for me to follow the new scheduleThis discussion happens with in an hour of they changed my flight scheduleI told them to cancel the flightThey canceled the flight but charged me cancellation fee of $and $flight insuranceOne the cancellation was trigger by Just Fly changing my scheduleTwo, I was willing to take an alternate date of flight with flight duration of hours not daysTherefor, I should not be responsible for the cancellation and flight insurance feesI tried to discuss this with Just Fly agents and supervisor, but they wouldn't budgePlease, help*** ***
I purchased flight tickets for passengers on this website for myself and my children (4/5/17)No where on the website or in the terms and conditions did they explain the type of ticket they were selling to meThe tickets were through Delta Airlines, during selection of the tickets and purchase the website had me select seats for each passenger, I did that and these seats showed on my confirmation emailI called Justfly to add a one way ticket to my reservation for my son they said they could not do that and to call Delta directlyI called the number they game me for Delta and could not get throughI called my brother who frequently flies with Delta and he called them for me and found out the tickets justfly*** purchased through Delta were e-class tickets which DO NOT ALLOW for assigned seating, all seats for e-class tickets are assigned at check inI immediately called to cancel my flights with them because flying with a year old and year old I have to have assigned seat
I used the company "justfly" to book a flight yesterdayI received a confirmation email with a confirmation numberI then received an email an hour later that said my reservation had been cancelled with no reason as to whyI called the customer service number yesterday and waited, on two separate occasions, minutes and minutesEven after waiting so long I was unable to reach a customer service representativeI am currently waiting for the customer service department and have been waiting to speak to a representative for minutes
I booked roundtrip flights through Justfly to GenevaDue to an immigration clause, I was required to switch my return flight to return one day earlier through Justfly, since the airline wasn’t able to switch flights booked through JustflyI was told that switching flights from the 20th to the 19th would cost me more than half the cost of the original tickets themselvesI was forced to cancel the trip and was assured by a Justly employee that the cost of my ticket purchase would be returned to meA week goes by and I receive a call telling me that I won't be getting a return because I cancelled the trip minutes too lateAfter I discussed the absurdity of that with the representative I am assured that I would receive my refund for a second timeWeeks go by and I call Justfly again because they simply acted like these instances had not occurred and stopped contacting meI am told by a customer service manager to write her yet another formal email complaint about the situation so
Booked a flight with Justfly***Had to cancel with Justfly***Charged a $cancellation feeWhen to rebook with the company, was told that I would have to pay a $rebooking feeThis was NEVER made clear when I canceled the flight due to a death in my familyTo rebook a one way flight it is going to cost me more than the price of the one way flightTherefore, the company needs to clearly state there cancellation ploicy along with a rebooking feeIt is not clearly stated anywhere on their website.I have been on hold to speak to a supervisor for 1:hours and am still holdingThey hardly speak English and are very difficult to understandI am doubtful that I will even be able to speak to a supervisor
On Feb 19, I purchased plane tickets from Charlotte, NC to Bangkokpicked the seats and received a confirmationAbout six weeks later, I received an email stating the airline changed our flightI called to determine what needed to be done and *** of Justfly said he would change the flight so we would be able to make the transfer at JFK with no problemHe also said I should receive a confirmation from them in to hoursOver the next two months, I make or calls with each call taking about 1/hours, Mostly on holdEach call ended with (I sent a message about this to the person who will contact the airline and they will send you an email in to hoursAs of today (7/6/2018) I still don't have a confirmationI told *** that I would like to cancel the flight and I can book the five tickets on a flights that will give a longer time at JFK so we will have time to transfer to the international flight at JFKI was told that If I cancel, I would lose my money
I booked a round trip flight through themThey booked me to arrive at one airport but the connecting flight was leaving from another airportThe company first told me I would have to pay a fee plus an extra cost for the new flight, then told me the flight couldn't be changed at all and that it was my problem
I purchased tickets back in May for a trip in Oct An unforseen event occurred where there has been death in the family on 09/28/My flight isn't until Oct and return Oct I paid dollars for me, my spouse, and year oldI advised theOf the death and they basically told me there was nothing they can doThe whole reason I planned this trip was to visit this family that has passed away and now I can'tThey are telling me that I am just losing out on the money I spentI do not think this is right at allThey are suppose to accommodate their customers and exhaust all options and they did not do that at allI even reached out to the personal airlines and they told me to call just flyThis is all badI paid for tickets I can't use now
Attempted to book a roundtrip flight online from NYC to Portland, MaineQuoted a priceReservation not completed; website went offlineAdvised to callJustfly agent quoted two different prices before and after taking informationNeither matched the online price five minutes previouslyI told her I did not want to book under those circumstances but she said she already issued a confirmation number and I would be charged $to cancelI said I would not agree to paySubsequently received two different emails confirming bookingEach one listed a different price and seating assignmentI do not authorize this booking and do not agree to a cancellation feeI wish I had seen Revdex.com's warning about Justfly Before I attempted to do business with them#
*** is required to notify customers of flight changes or cancellationsOur return flight was changed to a different day nearly months before our tripYet we were never notified and when we checked the itinerary just one week before the flight it was still listed as on the original dayWe missed our flight, had to work with the airport staff for hours to get on another flight out and had to stay an extra night in Sri Lanka, causing hotel and food costsWe have tried to contact them multiple times but have received no responseI missed work and we missed part of my brothers wedding
I called Justfly to book my trip for passengers I wanted to fly out on the I wanted to know if flying out a day before or a day after would be cheaperI never received my emailI called and ask them to resend it when I did finally get it she put the 14thI called them to let them know the date was wrong they were VERY rude saying I provided the wrong email and that there was nothing they could do without charging me $for each passengerThey say the call is recorded and they couldn't find my recordingThey told me that as a courtesy they would cancel my tickets but that they had to transfer me to their supervisor after be on the phone for over minutes the supervisor was telling me because I provided the wrong email there was nothing she could doAfter the 1st agent already told me that they would refund me my ticketThis vacation was suppose to be relaxing and for booking with Justfly it has been the WORST booking experience EVER
I had booked tickets from Delhi to USA and back through JustflyThe Airline is Saudi Arabia Airlines and my booking refno is NGEK7TSubsequently, I was informed about cancellation of flight from RUH to DELJan SV-21:RUH 03:DEL ( +1day) Cancelled Guest We were received an email, containing e-tickets of another flight by Saudi Arabia Airline as under: SVRUH to JED 13/to SV JED to DEL 14/toBut this is not reflected on "Manage Booking" option of Airline websiteMy travel agent (JustFly) has called to inform that Airline is not agreeing to confirm above tickets and only option left is cancellation & refundI explained them that I have also booked the hotel/sight-seeing tickets/domestic flights in USA, therefore cancellation & refund is not an option for meI am okay with the changes in flights, including long layover & two stopsBut they did not agreeAs a result, I had to book tickets from different airline at
I have bought two round-trip tickets through Justfly***It's happened that an air carrier has cancelled all flights due to bankruptcy (Air Berlin)Justfly has informed me about this cancellation and recommend to communicate with the carrier (which is impossible in this situation)But, I didn't buy these tickets from Air Berlin, I have paid to Justfly! My request for refund was declined by Justfly without any proper explanationsI have been forwarded to Air BerlinI want Justfly*** to return my money back
Be very careful using the serviceI booked a ticket on Justfl*** and later on the airline sent me an email regarding flight schedule change and instructed me to contact booking agent to change or cancel my booking free of any chargeI contacted the agent and was informed that unless I pay the penalty to get instant refund, I will have to wait 24-hours for them to get a email confirmation from the airlineAlthough it seemed unusual, I agreedAfter hours, I haven't heard anything from them, and I called again and the agent on line basically repeated the same script two days ago, sighted that they will need up to hours to get confirmation from the airlineI was furious and demanded to speak to a supervisor, the supervisor basically put me on hold for a long period and later told me that he has sent an email to the airline and asked me to wait for another hoursHe furthered confirmed that if he didn't received any confirmation from the airline, he will send another email and I will have to wait another hours until he gets the confirmationIt's like a tactic to exhaust the customer until they can get some money out of itSO PLEASE BE VERY CAUTIOUS USING JUSTFL***UPDATE: The next morning after posting this review, I received a feedback from Justfl*** asking for my booking number for them to follow upI did, and they thanked me to cooperate and promised me to have their Escalation Team to solve my issue ASAPLater, I asked the airline to check if they have received any cancellation request from Justfl*** and the ailine confirmed that they have never received cancellation request from Justfl***Now another hours passed, I have heard nothing from justfl*** and I'm sure if I called again, the answer would be that they will send another email to the airline and ask me to wait for another hours as I predicated previouslyTo be honest, I would not want to have them to handle my request anymore as I'm afraid that they won't even send my money back even they agree to cancel my bookingIT'S TOTALLY A SCAMWhat a mistake using justfl***, should I have checked online reviews, I would not make this mistakeRevdex.com already issued warning regarding this booking website in 2015, Also several online reviews quoted "fraud" etc, please check yourselfThere are lots booking website, you can still get good deals, PLEASE JUST DON'T LET JUSTFL*** TO FULL YOU LIKE THEY DID TO ME
I was redirected from a portal site and purchased tickets for international flights at JustflyI live in the US, and my tickets are those for an airlines in the USThus, there was no reason for me to make this purchase in Canadian dollarsHowever, Justfly chose to do it in Canadian dollars, which I absolutely did not agree withPurchases in foreign currencies would create extra cost such as foreign currency conversion and foreign transaction feesI had specifically chosen a purchase in the US dollarsBut with Justfly’s purchase in Canadian dollars, I now need to pay extra $This does not make sense at allJustfly charges you a handling fee of $for seat selections, which I was not aware of and am not happy about eitherBut I may have missed the fine printsI wish Justfly was much clearer about thatOther extra fees are more of my concernI am responsible for no more than what my receipt statesI needed to call Justfly a few times and spent so much time to solve t
The quoted cancellation fee price did not match the "actual" amount charged by JustflyI was quoted a cancellation fee of $with a refund of $on a $ticketThe following day $was removed from my bank account by Justfly which they never told me they were going to doI called and questioned this action and they informed me this was a charge of $for the cancellation to Justfly and $will be removed from my ticket priceThat is $dollars on a $ticketI would have never agreed to these terms and asked to speak to a supervisorThe supervisor told me in other words that I was lying and the agent informed me of these chargesI personally look at this as theft
We booked AeroMexico flights via JustflyWe received an automated email saying that our flight had been changed without any information about what had been changedI called to find out what was going on and received an automated message saying that they were experiencing higher than call volume and to call back 2-weeks before our flight datesI kept calling, finally got through to someone a month later and was told that both my outgoing and incoming flight times had been changed by an hour, making it impossible for us to catch our already-booked regional flightsI requested to change the flights or cancel and the JustFly employee told me that these were considered minimal changes that did not require any change or refund on their part, and that if I wanted to cancel my flights they would be 100% non-refundable and then she literally hung up on me
I booked a flight from justfly, but within hours I had an emergency and cancelled my reservation, jetblue had no problem with giving back my money and justfly charged me this information wasn't on there website,, they either keep you on hold forever and don't respond to your emails, Thank you for your time, Eric Corbin
I canceled my reservation with the less than hours after I bookedTheir website states a full refund is given if the reservation is cancelled within hoursThey stated it would take 5-business day to receive my refundI have yet to see it and has been over a monthTheir website states I won't see it on my bank statement, but I get text alerts and never received one regarding a large depositHow do I get my refund? I was unable to contact themTheir number only gives the option to book or check the status of your reservationNo option for refund status
Just Fly changed the original schedule without consulting with me and they changed the duration of the flight from hours to take days to get to my destinationWhen I contacted them, they said they have the right to change the flight timeAt which point, I told them I am OK with the change as long as they corrected the duration of the flightThey said they don't have any flight and insisted for me to follow the new scheduleThis discussion happens with in an hour of they changed my flight scheduleI told them to cancel the flightThey canceled the flight but charged me cancellation fee of $and $flight insuranceOne the cancellation was trigger by Just Fly changing my scheduleTwo, I was willing to take an alternate date of flight with flight duration of hours not daysTherefor, I should not be responsible for the cancellation and flight insurance feesI tried to discuss this with Just Fly agents and supervisor, but they wouldn't budgePlease, help*** ***
I purchased flight tickets for passengers on this website for myself and my children (4/5/17)No where on the website or in the terms and conditions did they explain the type of ticket they were selling to meThe tickets were through Delta Airlines, during selection of the tickets and purchase the website had me select seats for each passenger, I did that and these seats showed on my confirmation emailI called Justfly to add a one way ticket to my reservation for my son they said they could not do that and to call Delta directlyI called the number they game me for Delta and could not get throughI called my brother who frequently flies with Delta and he called them for me and found out the tickets justfly*** purchased through Delta were e-class tickets which DO NOT ALLOW for assigned seating, all seats for e-class tickets are assigned at check inI immediately called to cancel my flights with them because flying with a year old and year old I have to have assigned seat
I used the company "justfly" to book a flight yesterdayI received a confirmation email with a confirmation numberI then received an email an hour later that said my reservation had been cancelled with no reason as to whyI called the customer service number yesterday and waited, on two separate occasions, minutes and minutesEven after waiting so long I was unable to reach a customer service representativeI am currently waiting for the customer service department and have been waiting to speak to a representative for minutes
I booked roundtrip flights through Justfly to GenevaDue to an immigration clause, I was required to switch my return flight to return one day earlier through Justfly, since the airline wasn’t able to switch flights booked through JustflyI was told that switching flights from the 20th to the 19th would cost me more than half the cost of the original tickets themselvesI was forced to cancel the trip and was assured by a Justly employee that the cost of my ticket purchase would be returned to meA week goes by and I receive a call telling me that I won't be getting a return because I cancelled the trip minutes too lateAfter I discussed the absurdity of that with the representative I am assured that I would receive my refund for a second timeWeeks go by and I call Justfly again because they simply acted like these instances had not occurred and stopped contacting meI am told by a customer service manager to write her yet another formal email complaint about the situation so
They are crooks, pulled the bait and switch and I had to pay an additional from what was originally listedNever returned my calls
Booked a flight with Justfly***Had to cancel with Justfly***Charged a $cancellation feeWhen to rebook with the company, was told that I would have to pay a $rebooking feeThis was NEVER made clear when I canceled the flight due to a death in my familyTo rebook a one way flight it is going to cost me more than the price of the one way flightTherefore, the company needs to clearly state there cancellation ploicy along with a rebooking feeIt is not clearly stated anywhere on their website.I have been on hold to speak to a supervisor for 1:hours and am still holdingThey hardly speak English and are very difficult to understandI am doubtful that I will even be able to speak to a supervisor
On Feb 19, I purchased plane tickets from Charlotte, NC to Bangkokpicked the seats and received a confirmationAbout six weeks later, I received an email stating the airline changed our flightI called to determine what needed to be done and *** of Justfly said he would change the flight so we would be able to make the transfer at JFK with no problemHe also said I should receive a confirmation from them in to hoursOver the next two months, I make or calls with each call taking about 1/hours, Mostly on holdEach call ended with (I sent a message about this to the person who will contact the airline and they will send you an email in to hoursAs of today (7/6/2018) I still don't have a confirmationI told *** that I would like to cancel the flight and I can book the five tickets on a flights that will give a longer time at JFK so we will have time to transfer to the international flight at JFKI was told that If I cancel, I would lose my money
I booked a round trip flight through themThey booked me to arrive at one airport but the connecting flight was leaving from another airportThe company first told me I would have to pay a fee plus an extra cost for the new flight, then told me the flight couldn't be changed at all and that it was my problem