I PURCHASE AIR LINE TICKETS ON 10/WITH JUST FLYI CALLED THEM ON TO SEE IF I CAN CHANG MY FLIGHT AND LEAVE A DAY BEFORE WITCH WOULD OF BEEN THE 1ST OF DEC RETURNING ON THE DEC 4THI WAS INFORMED FROM THE AGENT ON THE PHONE THAT HE WILL HAVE TO CHARGE ME $PER A PERSON TO CHANGE IT SO I THEN GAVE HIM MY CREDIT CARD AND THEY THEN CHARGED ME TO CHANGE THE FLIGHT ONCE THEY TOOK MY MONEY THAT MAN THEN TOLD ME I HAD TO CALL THE INSURANCE COMPANY TO GET REIMBURSE AND REDU MY FLIGHT NOT TO MENTION BEFORE I COULD TELL HIM ANYTHING HE HUNG UP ON MEI THEN CALLED BACK AND WAS INFORMED MY FLIGHT HAS BEEN CANCELED AND I NEED TO CALL THE INSURANCE COMPANY TO GET MY MONEY BACK AND RESCHEDULE MY FLIGHT AT THIS POINT I AM MAD SO I EXPLAIN THE AGENT I NEVER ASKED HIM TO CANCEL MY FLIGHT I TOLD HIM I WANTED TO LEAVE A DAY BEFORE, AND THEN THAT AGENT HUMG UP ON NEVER BOTHER TO CALL ME BACK NOR SEND AN EMAIL,NO I AM VERY UPSET BECAUSE I AM OUT OF PLAN TICKET AND $
JustFly is one of the biggest scam businesses out thereAir fare can be difficult, but if you know where to look and when to buy, it generally turns out fineMy parents bought my fiance and I tickets to San Antonio to vacation as a giftHere we are a week out and my fiance just can't get off workAfter HOURS on the phone with JustFly and FOUR representatives later, I'm $poorer, and in the same place I would have bee had I just not shown up to our flightSo, rep one tells us that a cancellation fee is $per passenger and we are responsible for the price of the tickets we were cancelling as they are worth at that time...so we could be credited or owe the airlinesOur original flights were $totalThe new ones were $We had a lot of money to use towards a new flight it seemedA total credit of $Time to change flightsNot so simpleStill with rep one, I ask maybe three times if these tickets can be used to fly from Portland to Dallas instead of to San Antonio(We are going to Dallas now to visit family at a later date when we are both, assuredly, off)She says, very simply, yesJust wait hours for the cancellation to process and I can call back to change the destinationGood news it seemsFirst infraction is something that has happened to a lot of people with JustFlyThey double charged me for the cancellation fee$instead of $Second is that I notice under "Manage my booking" where I'm shown my new cancellation credit I can only apply said credit to a flight to San AntonioI immediately make a call, ask about the double charge, they apologize, and ensure me that they are processing a refundThis should take 2-business days(Still waiting for this)This second rep then assures me that, once I'm ready to make my purchase, I should call back and they can reroute the flight over the phone(Still hasn't been hours)Rep sheds some light on this suspicious situationI'm on and off hold for minutes and have accomplished nothing but been told the plane cannot, in fact, be rerouted from San Antonio to DallasIt has something to do with the policy of American Airlines, the outbound airline, apparentlyI ask to speak with managementThe supervisor is entirely unhelpful and like the rep before her, has me on and off hold for the next HOUR AND A HALFShe says she can indeed route us to Dallas and proceeds to bring up prices for an outbound flight through American Airlines and an inbound flight through Alaskan airlines--as, again, these must absolutely match what the cancelled tickets usedFinally, a grand total of $dollarsThat's with my applied credit of $For two passengers going to Dallas and back homeA domestic flight, keep in mindShe explains this is because there are nearly a $total of penalties amounting per passenger per airlineI immediately decline and insist that I could buy fresh tickets for $through Alaskan--a price I was tracking as we spokeSo, here I moved to ask for my cancellation fee backIt promised me a service that was only explained in pieces and omitted where convenientShe quite robotically repeated she could not refund a processed cancellation feeDead endSo I'm for a $refund that may or not come, given this business's crooked and manipulative practicesThe other $I disputed with my credit card carrierIf a merchant will not comply with a transaction refund you feel is warranted, and in this case, it very much seems to be, the proper forms are submitted and reviewedI hope that is the last step in cutting ties with this truly awful companyI implore any prospective flyer to avoid these people at all costs, absolutelyThey want no more than your money and will lie, omit, and simply be downright difficult to achieve that
I made a reservation and was misled to assume I should be making my seating assignments with them, on their site, only to discover there is an extra charge; which was then billed to my credit card as an additional chargeI spent over an hour just trying to speak to a Supv only to get a run aroundThey sneakely add the charge to my credit card as an extraThis is very confusing for the customer and reeks of taking advantage of the general public
Canceled my flight and was told the cancellation was processedDid not receive a refund and when I called in to inquire I was told there was an extra fee I had to approve and they were unable to reach meOver the next months I called in over times and spent at least hours on the phone (mostly on hold) to try to get this resolvedI was eventually told it was resolved by their team in Montreal and they would call me directly, weeks later I received no callNow when I call in to Montreal directly they say the person that is handling my case is on break and I will need to call back laterThis company is entirely unethical and should not be used under any circumstances
Justfly airline doesn't have English speaking employees to understand the request of customers.Customers are charges for any errors regardless of miscomumications.Any request to have an English speaking representative is ignored and custors are not given any other alternatives but to pay the fees to gain services from this airlineI made several transactions which time consuming of two or more hours.Agents are transferring customers to supervises with no information of policies or proceduresMy reference numbers are ***Supervised *** *** insisted that I must pay a fee of $for tics that were made with the WRONG DATESUpon listening to the recorded call; she said I agreed to the charges so I have to pay the feesWhen I explained several time for the agent to speak more clearly or slow down; I couldn't understand her pronounced wordsSo I may have misunderstood, then she said she couldn't wave it because I took to long to view my tics hours after work
Booked a flight with justf* back in ArpilThey changed my returning flight home and I only found out when I was leaving for vacation When I called to find out why they placed me on hold for over minutes I have no idea why they placed me on holdI wasn't arguing the change, I just wanted to confirm it would not change againI was unable to get a clear answerI would avoid using this serviceThere is no guarantee that you are getting what you pay for How can you plan a trip it your flight keeps changing
I have a $545,credit for my son, Dominic Canzone for a flight cancellation from Columbus Ohio to Birmingham AlabamaRight now I have a screen shot of being on hold with this company for an hour and minutesNo one ever comes back on line from original transferI have four screen shots on hold for over an hour in the last few months trying to use this creditAt first they try to tell me I cannot use it because it must be the exacr same flight that was canceledWhen I explain it will be bevause it is for my son to see his girlfriend at college they put me on hold againOne time they transferred me to American Airlines (flight was thru American Airlines) to pay full priceI want my American Express credited for the $because this company has no intention of honoring my credit
I purchased my ticket on December 1st of Air Canada then told justfly.com that my flight times were cancelled The only reason I know this is because I called air Canada myself since I never heard from anyone after I purchased my ticket Once I started to speak with them they put me on hold for sometimes over an hour and would then disconnect They still need to update my flight and send me a confirmation but have not done so and I leave in hours This has been the worst customer experience I have ever had...even worse than Comcast!
Just fly will not refund me and it's due to not advertising correctly that I'm out the money and wasn't allowed on my flightIt is not stated on their website on any emails from them or on my itinerary printed ticket to be checked in hours before flightI am a 1st time flyers and did not know this so I tried checking in minutes before flight time and was deniedWhen I contacted Justfly.com she told me it's just something that I should know so therefore wouldn't get a refundThis very important information should be available and clearly stated on website emails and especially the printed itinerary
Hi thereI booked a flight with JustFly.comI called to cancel the flight because my father passed away the night before my flightThe charge to cancel a flight is $75, they also remark that my birthday was incorrect, they say they change itI call back to discuss and confirm that the reservation was canceled, as I received no confirmation of credit, etcThis time, they cannot find my reservation because my birthday was incorrectI was told that the airlines would consider refunding my money if I sent in proof of death and proof of relation, so I send it inOne week passes byI call to follow up, I sit on hold for minutesI call back to speak to a supervisor, I sit on holdThen I am told that the first rep of the day had JUST then sent in the request that morningI am told that the JustFly rep sent it to the ***, which is not the correct dept, as per my conversation with *** ***I was told that I'd have a response within hours** told
on 9/12/2017, I booked a flight on JUSTFLY.COM with *** airlines total cost of the ticket up on check out was $286.80, I paid the exact same amount hence my credit card was chargedafter receiving the reservation for the *** flight, I saw that I received another reservation from JUSTFLY.com for *** airlines for approximately same flight times, same dates, from different airportsI never booked a *** flight, and I never authorized the JUSTFLY.COM to charge me $that they charged me for the *** flightI called the JUSTFLY.COM, explained them the situation and asked them to refund me the $and cancel the *** flight which I NEVER BOOKEDthey refused to refund me and told me that if I wanted my refund back I will have to pay $for each customer (there were reservations)I strongly believe that JUSTFLY.COM fraudulently charged my credit cart with an amount $they don't have common decency to own up to their own mistake so I kindly ask Revdex.com to assist
booked a roundtrip flight from charlotte to Abidjan, ivory coast via Toronto , Istanbul and AbidjanI purchased an extensive cancellation policy and insurance for this tripNowhere on the site was I informed that I needed a Canadian transit visa to transit through TorontoI am trying to reschedule this flightThe customer service rep charged me $to do soWhy? when none of this is underlined in the extensive cancellation policyI have $travel credit that can only be used for the same exact itinerary
Airline agreed to refund taxes and fees which were more than half the cost but Justfly refused to process it for no reason other than they do not want toDo not book through themYou'll be on hold for hours struggling to understand the person
Just fly*** has been a scam from the first time I've dealt with themI made a wrong reservation for airline ticketsI was told by them to cancel and would be a $fee but could use credit for new flightI cancelled, was charged $When I tried to use credit for new flight it would let me change destinationI called and THEN they said would be a $per ticket charge to "rebook"I said that is not what you told me would happenThey said sorry no optionSo I rebooked to new destination and gave card for feesI THEN never got a new itinerary so I had to call AGAINThey then said no reservation was made because "airline changed price of ticket"!!?? They then said would make the reservation againSTILL as of right now I have no reservation and they have 4,dollars of my money illegallyI want all illegal "fees" reimbursed to my credit cardI will also be filing a charge discrepancy for the unauthorized charges made by them
Justfl*** changed my flights to Australia to add a and a hour layover to my trip to AustraliaThey changed of my flights in my itineraryThey told me the airline makes changes and that they are not responsibleUpon contacting Qantas about these flights, I found that all ticket changes are made through Justfl***I've made calls to customer service with no availI asked to speak to a supervisor and was told that one would call me back within hoursI received no calls backI just spent hours waiting to speak to a supervisor to seek helpNow know that Justfl*** received a F RATING BY THE Revdex.com! I am still waiting for my itinerary to be updated with flights that I approve
I ordered tickets from JUSTFLY*** for a flight out of Key West Florida, prior to IRMAWe were scheduled to stay a week staying at two Hyatt ResortsDue to Irma, both resorts are closed until October I called and explained that we had to cancel our reservation and I asked if I could either get a credit back or re-book to another destinationPoint blank NOI said I understand the flights are non-refundable but due to the Hurricane can any exception be madeI would have been quite happy to just book to another destination but due to their policy I had to pay for another set of tickets
I booked a flight for myself and my daughter in march for a flight in july-- I had typed in san jose costa rica but the website redirected to san jose california I didn't catch the error as the itinerary heading just said San Jose I caught the error one week later-- still more than days before the flight I waited for hours to speak to a supervisor and they offered me no reimbursement and no assistance what so ever It was a complete loss of over $due to an error on their website They told me their hands were tied and there was absolutely nothing they could do for me I had purchased travel insurance with them when I booked the flight and they were also of no assistance I then called jet blue directly and was able to get the balance applied to the correct flight-- minus $penalty per ticket That is their standard policy Justfl*** had me believing that they could do nothing at all because of the airlines policies which is simply not accurate There was no advice to cancel the insurance and get that fee back or to contact jet blue to get a portion of the money in a credit I will never again use justfl*** for any services at all
I purchased airline tickets to go from Washington DC to ParisOne for me and another for my friendOn April 4th,2018, On April 20, 2018, My friend and I arrived at Dulles international airport at approximately 1830h and went to the Icelandair counter to retrieve my boarding pass as the system would not allow me to do so onlineThe gate agent informed me that he would not be able to accept my passport because the september expiration would be less than months from travel datesI asked for the ticketing office and was told that Icelandair does not have a ticketing or customer service counter in the airportAfter asking how I booked my flight I was directed to call Justfly***I stepped away from the counter and began calling justfly*** at (***My first contact with them was at approximately 702pm with an agent who identified himself as ***?)He stated that I needed to contact the airline, I reiterated what I was told by the agentHe said that he will contac
I purchased the wrong flight, but I noticed it as I purchased it & on this company’s website they advertise that as long as it’s within hours of your purchase you will receive your FULL REFUND with out paying a cancellation feeThis company did not give me my full refund & charged me a $cancellation feeTheir customer service did not try to abide by their website regulations at all
Bought international airline tickets of the tickets the names are missed spelledCan't use them because they don't match our passportsNeed to have name spelled correctly only one letter is wrong
I PURCHASE AIR LINE TICKETS ON 10/WITH JUST FLYI CALLED THEM ON TO SEE IF I CAN CHANG MY FLIGHT AND LEAVE A DAY BEFORE WITCH WOULD OF BEEN THE 1ST OF DEC RETURNING ON THE DEC 4THI WAS INFORMED FROM THE AGENT ON THE PHONE THAT HE WILL HAVE TO CHARGE ME $PER A PERSON TO CHANGE IT SO I THEN GAVE HIM MY CREDIT CARD AND THEY THEN CHARGED ME TO CHANGE THE FLIGHT ONCE THEY TOOK MY MONEY THAT MAN THEN TOLD ME I HAD TO CALL THE INSURANCE COMPANY TO GET REIMBURSE AND REDU MY FLIGHT NOT TO MENTION BEFORE I COULD TELL HIM ANYTHING HE HUNG UP ON MEI THEN CALLED BACK AND WAS INFORMED MY FLIGHT HAS BEEN CANCELED AND I NEED TO CALL THE INSURANCE COMPANY TO GET MY MONEY BACK AND RESCHEDULE MY FLIGHT AT THIS POINT I AM MAD SO I EXPLAIN THE AGENT I NEVER ASKED HIM TO CANCEL MY FLIGHT I TOLD HIM I WANTED TO LEAVE A DAY BEFORE, AND THEN THAT AGENT HUMG UP ON NEVER BOTHER TO CALL ME BACK NOR SEND AN EMAIL,NO I AM VERY UPSET BECAUSE I AM OUT OF PLAN TICKET AND $
JustFly is one of the biggest scam businesses out thereAir fare can be difficult, but if you know where to look and when to buy, it generally turns out fineMy parents bought my fiance and I tickets to San Antonio to vacation as a giftHere we are a week out and my fiance just can't get off workAfter HOURS on the phone with JustFly and FOUR representatives later, I'm $poorer, and in the same place I would have bee had I just not shown up to our flightSo, rep one tells us that a cancellation fee is $per passenger and we are responsible for the price of the tickets we were cancelling as they are worth at that time...so we could be credited or owe the airlinesOur original flights were $totalThe new ones were $We had a lot of money to use towards a new flight it seemedA total credit of $Time to change flightsNot so simpleStill with rep one, I ask maybe three times if these tickets can be used to fly from Portland to Dallas instead of to San Antonio(We are going to Dallas now to visit family at a later date when we are both, assuredly, off)She says, very simply, yesJust wait hours for the cancellation to process and I can call back to change the destinationGood news it seemsFirst infraction is something that has happened to a lot of people with JustFlyThey double charged me for the cancellation fee$instead of $Second is that I notice under "Manage my booking" where I'm shown my new cancellation credit I can only apply said credit to a flight to San AntonioI immediately make a call, ask about the double charge, they apologize, and ensure me that they are processing a refundThis should take 2-business days(Still waiting for this)This second rep then assures me that, once I'm ready to make my purchase, I should call back and they can reroute the flight over the phone(Still hasn't been hours)Rep sheds some light on this suspicious situationI'm on and off hold for minutes and have accomplished nothing but been told the plane cannot, in fact, be rerouted from San Antonio to DallasIt has something to do with the policy of American Airlines, the outbound airline, apparentlyI ask to speak with managementThe supervisor is entirely unhelpful and like the rep before her, has me on and off hold for the next HOUR AND A HALFShe says she can indeed route us to Dallas and proceeds to bring up prices for an outbound flight through American Airlines and an inbound flight through Alaskan airlines--as, again, these must absolutely match what the cancelled tickets usedFinally, a grand total of $dollarsThat's with my applied credit of $For two passengers going to Dallas and back homeA domestic flight, keep in mindShe explains this is because there are nearly a $total of penalties amounting per passenger per airlineI immediately decline and insist that I could buy fresh tickets for $through Alaskan--a price I was tracking as we spokeSo, here I moved to ask for my cancellation fee backIt promised me a service that was only explained in pieces and omitted where convenientShe quite robotically repeated she could not refund a processed cancellation feeDead endSo I'm for a $refund that may or not come, given this business's crooked and manipulative practicesThe other $I disputed with my credit card carrierIf a merchant will not comply with a transaction refund you feel is warranted, and in this case, it very much seems to be, the proper forms are submitted and reviewedI hope that is the last step in cutting ties with this truly awful companyI implore any prospective flyer to avoid these people at all costs, absolutelyThey want no more than your money and will lie, omit, and simply be downright difficult to achieve that
I made a reservation and was misled to assume I should be making my seating assignments with them, on their site, only to discover there is an extra charge; which was then billed to my credit card as an additional chargeI spent over an hour just trying to speak to a Supv only to get a run aroundThey sneakely add the charge to my credit card as an extraThis is very confusing for the customer and reeks of taking advantage of the general public
Canceled my flight and was told the cancellation was processedDid not receive a refund and when I called in to inquire I was told there was an extra fee I had to approve and they were unable to reach meOver the next months I called in over times and spent at least hours on the phone (mostly on hold) to try to get this resolvedI was eventually told it was resolved by their team in Montreal and they would call me directly, weeks later I received no callNow when I call in to Montreal directly they say the person that is handling my case is on break and I will need to call back laterThis company is entirely unethical and should not be used under any circumstances
Justfly airline doesn't have English speaking employees to understand the request of customers.Customers are charges for any errors regardless of miscomumications.Any request to have an English speaking representative is ignored and custors are not given any other alternatives but to pay the fees to gain services from this airlineI made several transactions which time consuming of two or more hours.Agents are transferring customers to supervises with no information of policies or proceduresMy reference numbers are ***Supervised *** *** insisted that I must pay a fee of $for tics that were made with the WRONG DATESUpon listening to the recorded call; she said I agreed to the charges so I have to pay the feesWhen I explained several time for the agent to speak more clearly or slow down; I couldn't understand her pronounced wordsSo I may have misunderstood, then she said she couldn't wave it because I took to long to view my tics hours after work
Booked a flight with justf
* back in ArpilThey changed my returning flight home and I only found out when I was leaving for vacation When I called to find out why they placed me on hold for over minutes I have no idea why they placed me on holdI wasn't arguing the change, I just wanted to confirm it would not change againI was unable to get a clear answerI would avoid using this serviceThere is no guarantee that you are getting what you pay for How can you plan a trip it your flight keeps changing
I have a $545,credit for my son, Dominic Canzone for a flight cancellation from Columbus Ohio to Birmingham AlabamaRight now I have a screen shot of being on hold with this company for an hour and minutesNo one ever comes back on line from original transferI have four screen shots on hold for over an hour in the last few months trying to use this creditAt first they try to tell me I cannot use it because it must be the exacr same flight that was canceledWhen I explain it will be bevause it is for my son to see his girlfriend at college they put me on hold againOne time they transferred me to American Airlines (flight was thru American Airlines) to pay full priceI want my American Express credited for the $because this company has no intention of honoring my credit
I purchased my ticket on December 1st of Air Canada then told justfly.com that my flight times were cancelled The only reason I know this is because I called air Canada myself since I never heard from anyone after I purchased my ticket Once I started to speak with them they put me on hold for sometimes over an hour and would then disconnect They still need to update my flight and send me a confirmation but have not done so and I leave in hours This has been the worst customer experience I have ever had...even worse than Comcast!
Just fly will not refund me and it's due to not advertising correctly that I'm out the money and wasn't allowed on my flightIt is not stated on their website on any emails from them or on my itinerary printed ticket to be checked in hours before flightI am a 1st time flyers and did not know this so I tried checking in minutes before flight time and was deniedWhen I contacted Justfly.com she told me it's just something that I should know so therefore wouldn't get a refundThis very important information should be available and clearly stated on website emails and especially the printed itinerary
Hi thereI booked a flight with JustFly.comI called to cancel the flight because my father passed away the night before my flightThe charge to cancel a flight is $75, they also remark that my birthday was incorrect, they say they change itI call back to discuss and confirm that the reservation was canceled, as I received no confirmation of credit, etcThis time, they cannot find my reservation because my birthday was incorrectI was told that the airlines would consider refunding my money if I sent in proof of death and proof of relation, so I send it inOne week passes byI call to follow up, I sit on hold for minutesI call back to speak to a supervisor, I sit on holdThen I am told that the first rep of the day had JUST then sent in the request that morningI am told that the JustFly rep sent it to the ***, which is not the correct dept, as per my conversation with *** ***I was told that I'd have a response within hours** told
on 9/12/2017, I booked a flight on JUSTFLY.COM with *** airlines total cost of the ticket up on check out was $286.80, I paid the exact same amount hence my credit card was chargedafter receiving the reservation for the *** flight, I saw that I received another reservation from JUSTFLY.com for *** airlines for approximately same flight times, same dates, from different airportsI never booked a *** flight, and I never authorized the JUSTFLY.COM to charge me $that they charged me for the *** flightI called the JUSTFLY.COM, explained them the situation and asked them to refund me the $and cancel the *** flight which I NEVER BOOKEDthey refused to refund me and told me that if I wanted my refund back I will have to pay $for each customer (there were reservations)I strongly believe that JUSTFLY.COM fraudulently charged my credit cart with an amount $they don't have common decency to own up to their own mistake so I kindly ask Revdex.com to assist
booked a roundtrip flight from charlotte to Abidjan, ivory coast via Toronto , Istanbul and AbidjanI purchased an extensive cancellation policy and insurance for this tripNowhere on the site was I informed that I needed a Canadian transit visa to transit through TorontoI am trying to reschedule this flightThe customer service rep charged me $to do soWhy? when none of this is underlined in the extensive cancellation policyI have $travel credit that can only be used for the same exact itinerary
Airline agreed to refund taxes and fees which were more than half the cost but Justfly refused to process it for no reason other than they do not want toDo not book through themYou'll be on hold for hours struggling to understand the person
Just fly*** has been a scam from the first time I've dealt with themI made a wrong reservation for airline ticketsI was told by them to cancel and would be a $fee but could use credit for new flightI cancelled, was charged $When I tried to use credit for new flight it would let me change destinationI called and THEN they said would be a $per ticket charge to "rebook"I said that is not what you told me would happenThey said sorry no optionSo I rebooked to new destination and gave card for feesI THEN never got a new itinerary so I had to call AGAINThey then said no reservation was made because "airline changed price of ticket"!!?? They then said would make the reservation againSTILL as of right now I have no reservation and they have 4,dollars of my money illegallyI want all illegal "fees" reimbursed to my credit cardI will also be filing a charge discrepancy for the unauthorized charges made by them
Justfl*** changed my flights to Australia to add a and a hour layover to my trip to AustraliaThey changed of my flights in my itineraryThey told me the airline makes changes and that they are not responsibleUpon contacting Qantas about these flights, I found that all ticket changes are made through Justfl***I've made calls to customer service with no availI asked to speak to a supervisor and was told that one would call me back within hoursI received no calls backI just spent hours waiting to speak to a supervisor to seek helpNow know that Justfl*** received a F RATING BY THE Revdex.com! I am still waiting for my itinerary to be updated with flights that I approve
I ordered tickets from JUSTFLY*** for a flight out of Key West Florida, prior to IRMAWe were scheduled to stay a week staying at two Hyatt ResortsDue to Irma, both resorts are closed until October I called and explained that we had to cancel our reservation and I asked if I could either get a credit back or re-book to another destinationPoint blank NOI said I understand the flights are non-refundable but due to the Hurricane can any exception be madeI would have been quite happy to just book to another destination but due to their policy I had to pay for another set of tickets
I booked a flight for myself and my daughter in march for a flight in july-- I had typed in san jose costa rica but the website redirected to san jose california I didn't catch the error as the itinerary heading just said San Jose I caught the error one week later-- still more than days before the flight I waited for hours to speak to a supervisor and they offered me no reimbursement and no assistance what so ever It was a complete loss of over $due to an error on their website They told me their hands were tied and there was absolutely nothing they could do for me I had purchased travel insurance with them when I booked the flight and they were also of no assistance I then called jet blue directly and was able to get the balance applied to the correct flight-- minus $penalty per ticket That is their standard policy Justfl*** had me believing that they could do nothing at all because of the airlines policies which is simply not accurate There was no advice to cancel the insurance and get that fee back or to contact jet blue to get a portion of the money in a credit I will never again use justfl*** for any services at all
I purchased airline tickets to go from Washington DC to ParisOne for me and another for my friendOn April 4th,2018, On April 20, 2018, My friend and I arrived at Dulles international airport at approximately 1830h and went to the Icelandair counter to retrieve my boarding pass as the system would not allow me to do so onlineThe gate agent informed me that he would not be able to accept my passport because the september expiration would be less than months from travel datesI asked for the ticketing office and was told that Icelandair does not have a ticketing or customer service counter in the airportAfter asking how I booked my flight I was directed to call Justfly***I stepped away from the counter and began calling justfly*** at (***My first contact with them was at approximately 702pm with an agent who identified himself as ***?)He stated that I needed to contact the airline, I reiterated what I was told by the agentHe said that he will contac
I purchased the wrong flight, but I noticed it as I purchased it & on this company’s website they advertise that as long as it’s within hours of your purchase you will receive your FULL REFUND with out paying a cancellation feeThis company did not give me my full refund & charged me a $cancellation feeTheir customer service did not try to abide by their website regulations at all
Bought international airline tickets of the tickets the names are missed spelledCan't use them because they don't match our passportsNeed to have name spelled correctly only one letter is wrong