I booked a fare online at the JustFly website and selected a departure date of September 15th with a return date of September 17th However the confirmation provided to me after the purchase was with a return date of December 17th I immediately called customer service to let them know about the technical malfunction of their website and request a refundThey told me they would charge me $to cancel the flight I had made minutes priorThe representative I spoke with would not provide an agent ID or identifier other than the name JessI spoke with her at approximately 1pm on Wednesday September 6thShe told me that their is no problem with the system without even checking with anyoneI asked to speak with a supervisor and she told me I could not and would simply receive the same rejected request for a refundI asked again and she put me on hold for minuteWhen she returned she said her supervisor said they could charge me a $feeI told her that was still
Don't ever use this companyI found flights and paid for themI received email confirmation then received another email that I needed to call them because something changed on my flightThey ended up charging me $instead of $"due to seat changes" which is crap since I was able to go to the direct site and see seat were still for the original amountThen they wanted to charge me another $to cancelIt is so frustrating and at this point I still don't know if I got my flight booked
I bought airlines tickets from this booking agencyThey sold me insurance so I could change my flight if neededI spent over hours on hold trying to talk to someone to change my flight - that had to be doneI was eventually able to talk to a supervisor - the insurance is a scam - you have to ask for your change fees retroactively which is not clear when you buy the insuranceAlso they wanted to charge a $for changing the flights even though their number was the only way to get the flight changes goingI refused to pay so now I am trying to contact the airlines myself even though they said they are not sure that will be possible
My aging mother made a typo when booking her reservationI called times to correct the typoI was given varying fees to make the correction ranging from $- $each time I calledI was asked to email a copy of the passport so they can request a waiver from the airline to make the changeI emailed it twiceEach time I called it was like starting all overIt's been over a week and they still can't make the changeI considered cancelling the reservation altogether but they said I can't cancel a reservationSo I called back and asked a different agent what their cancellation policy isShe said they charge $per ticket to cancelI asked if my credit will be with Justfly or the airlineShe didn't knowI called back to speak to a managerI had to call back times as they really make it hard to get a manager on the lineI'm still on holdI looked online for a written cancellation policy and can't find it on their website anywhere
I purchased airline tickets I was wanted to change departure dateThe airline website said for international flights it would be $plus price difference of the flightWhen I contacted Justfly I couldn't get through to a agentI was on hold for hours and my phone would get disconnectedI called from two other phones and still was on hold and got disconnectedI called back a different day got in contact with a agent and was advised that it would be $in addition to the $charge and price differenceThere page clearly states that it is $and price differenceI requested to speak to a manager and the manager sounded like the same person as the customer representativeShe didn't allow me to speak she said her side of the story and refused to listen
Ridiculous that they don't refund flights after the hour purchasing period has passedRidiculous that if you DO try to cancel within hours of purchasing the ticket, you are charged $No other flight booking website has this same horrible policyI will never buy through their site again
NEVER USE THIS COMPANY!! This was my first attempt at booking with Justfly.com Here is what I experienced: multiple emails prompting me to call as there where problems with my reservation The first time I called it took hours to make a correction to a birth date I was then told all was good The next day I received two more emails requesting I call as there was a problem and if I did not make contact within a few hours my reservation would be cancelled I called and was informed they needed our passport numbers to complete this reservation The travel was completely within the USA with no foreign travel Justfly informed me it was the airline requesting this information and that if I did not provide it they would cancel our reservation Justfly WOULD NOT allow me to talk to a supervisorThis took about minutes of my time and I would not provide my passport information I called the airlines directly and informed them of what I was being told They confirmed my reservation and my bank confirmed payment as well as the airlines While on the phone with the airlines as the airlines put information into my reservation stating that a passport was not needed for this travel, Justfly cancelled my reservation after the airlines provided notation The airlines watched the status of my reservation change The airline was fabulous and assisted us in securing the reservation through them I then called Justfly to find out what was going on and they informed me I cancelled the reservation and there would be a fee for the cancellation I explained that I did not cancel it they did and that the airlines watched it change as I was on the phone with them to investigate the need for a passport Justfly struggled with this idea and repeated multiple times that I cancelled it Again they WOULD NOT allow me to talk with a supervisor After much frustration and a direct message as what options I have based on their business practices, Justfly agreed to refund all the charges within - hoursIt has not been - hours yet, but I will write again if I do not have the refund within this time frame Needless to say I am writing in hope that others do not experience what we have experienced I am also hoping to disclose Justfly as after my experience I spent time researching them and have found issues have happened to lots of folks This is a business that needs to be shutdown and airlines need to know what Justfly is saying about them
DO NOT use this company I purchased a round-trip airline ticket to travel to visit a friend The ticket price was $ Unfortunately, our travel plans changed, and I had to cancel the reservation JustFly charged me a $cancellation fee, but said that I had one year to use a travel credit of $ Sounds great, right?
Six months later I attempted to re-book the flight using the travel credit JustFly wanted to charge me a $re-booking fee! For that price, I could simply make new airline reservations directly with the airline for $ I contacted JustFly on several occasions, waiting on hold for over an hour each time, requesting to speak with a supervisor Each time, they told me that I needed to contact the airline In my opinion, they swindled me out of $ What on earth was the $cancellation fee? Why would they charge $to re-book the flight? RIDICULOUS It is money down the drain
By far the worst experince ive ever hadMy grandmother just passed away and I needed immediate tickets for out of country and went through these guys after buying the tickets I get an email saying everything is goodnext day im on my way to the air port and I see I have an email that my ticket was canceled !!?? I called them and wait about min for someone to pick Finaly some one answers the phone and does not answer any of my questionsfinaly he tells me that it was canceled because there was no more room in Flightso I asked why they sold me tiketshe said this was qatar airways fault for not updating(there were over seats open just in the section I purchased my ticketI have picture of the page to prove it) I asked to speak to his supervisor and he told me to hang up and call in five min becuase there are no supervisors availablei told him I will just hold for five min instead of calling back and waiting another just to get to someone againafter '4-5' attempts to get me a supervisor he tells me that he has to assit other customers and that he can not help me anymorei refused to hang upfinaly gets me to a supervisor name "***" now she is refusing to help me in anywayExplained to her that my grandmother passed away and my mother needs to make it there to be there for the service(ticket was for my mom I forgot to say this) we had other tickets for my moms sister and her husbandtold her my mom can not travel by her self thats why we got tickets and if she can just cancel the other and give us new onessaid nope they will not do thatif they do I have to pay $per ticket to cancel explained to her that it was not my fault they sold tickets they did not havestill refused to do anything for meabout hours on the phone with these guys and I get no wherei decide to go to the airport and talk to one of the supervisor for qatar air and the guy took all of my moms info and was shocked when I explained the whole thing to himhe said there are plentty of seats available on that flight and ended up getting her tickets for THAT FLIGHTi think the justfly people just wanted to upcharge me becuase they kept offering me to buy tickets for a diffrent timeI will be posting this on every place I can find
Originally bought a roundtrip ticket to Nadi, Fiji on 12/22/JustFly booking number***Attempted to chehours before flight scheduled to depart on 12/25/When I was unable to check in I contacted Fiji Airways directly and they informed me there was a problem with the departure flight (as in it was not booked correctly)I contacted JustFly on the 24th of December and explained the situation, they informed me they corrected the problem and I would be able to check in on the morning of December 25, I attempted to check in again on 12/and still was unable to check inI contacted Fiji Airways again and they referred me back to JustFly***I contacted JustFly again anfd they confirmed that I did not have a departure flight for the roundtrip ticket I purchased in the amount of $I attempted to cancel and rebook the flight but they insisted the ticket was non-refundableThe only option available to me was to purchase an additional one way ticket to N
First of all upon ordering a flight the price change after the price change the return date changed when I called customer service to correct this they said it would cost a fee to change the date then they said it would cost the cancellation fee of $to cancel the ticket in a negotiated down to but it is very upsetting and they were being very difficult They would spell things wrong repeat things back wrong and keep going up in price is and down in prices and all together pretty much shady
Charged me $for cancelling flights and provided only a $travel credit in returnCould not accommodate any changes to the travel dates that the airline allows
I reserved tickets on a flight with Justly.com for $eachSix hours later, I saw another flight leaving earlier the same day for $on Justly.comI cancelled my first flight at a cost of $x =$(They said this was the fee for cancellations after hours from booking.) The woman at Justly.com stated I could not book the new flight until she cancelled the first flightWhile she was processing my cancellation, I was simultaneously booking the cheaper flightI booked my seats and was shown the $rateAs soon as I placed the credit card info, I was told the rate had jumped to $I did not book this flight The website stated the cheaper rate was no longer availableThis all took place in less than a few minutesI then requested a refund on my $cancellation feeI was denied the refundThis company is obviously ripping people off
I booked a flight through Justfly***, and it was my worst booking I have ever experienced with a companyI had to changed the first leg of my flight due work reasonsI understood that I would incur a penalty for this changeHowever, Justfly*** would not cancel my reservation or change my flight to a comodate my changes in travel date after numerous attemptsI had to buy another ticket through another company and airlineI have never been more disappointed in a travel company and airline before
Hello, I talked with a representative at length yesterday regarding the insurance for my JustFly*** tripDue to a death in the family I was unable to make my outbound flight from ChicagoIt was falsely communicated on my Justfly*** account that my travel insurance was valid on the date of travelI purchased insurance on March 29th, 2016, but when I talked to a Justfly*** representative on May 10th, 2016, he informed me that my card was not processed when an attempt to purchase insurance was madeBecause the insurance was not processed I've lost my entire round trip flight to London at a loss.I am asking for Justfly*** to honor the insurance purchase or allow me to update my credit card info used to purchase travel insurance in order to reschedule my flight due to the following: Based on the data below: my account showed that travel insurance was active on the day of departure May 9th which would allow me the chance to make changes to my flight in the event of an emerg
This company takes third-party reservations through their website for flights (in my case on Qatar Airways) but if there is a problem of any kind with your flight there is absolutely no way to get customer serviceIn my case, my one flight was cancelled by the airline (Qatar Airways) and so I got an email from justfly*** to contact the airlineI did exactly this and they informed me they could not rebook my flight because it was booked through a third-partyThey gave me a phone number to call (***)A lady in Fort Lauderdale at a travel agency answered and told me the number they gave me was a mistake and I needed to contact Justfly*** directlyI called the number she gave me (***) and waited for over two hours and no one answeredThe recording simply told me someone would take my call in "Over minutes"So now I had four $1,tickets booked and no one who can help me rebook my cancelled flightFor the purposes of understanding the type of business this c
I booked a roundtrip flight through JustFly.com to Toronto, ON from Washington, DCThe flight to Toronto was delayed but was completed on July On the way back, on Sunday, July 23, the flight (*** *** ***) was cancelled due to mechanical failure The airline offered to rebook me and my wife for Wednesday, July 26, which we found to be unacceptableWe were offered no other options*** said they would unable to refund us because the flights were purchased through a third party, JustFly.comOn Wednesday, July 26, I called JustFly.com's customer service to request a refundThe customer service agent at first said he looked up the flight and that it showed it had been completed, therefore I was ineligible for a refundAfter I told him that was not true, he then said that the system showed I was a no showHe told me to call *** but I refusedHe then called *** himself and put me on hold for minutesHe returned and told me I was right and told him the truth, b
Please, NEVER deal with this companyIt's best to stay away from themI have over 5K travel credit with them (separate bookings), they are making it impossible to use itNumerous calls to customer service, conversations with so-called supervisors will get you nowhereThey make up rules, they even told me that the airlines 'locked' the access to the credit even though it was given for year, and I have plenty of time to use it Why they are still in business???
JustFly has included several clauses that are not followed even by the company themselvesWe in particular are a victim to the unethical conduct of JustFlyWe have bought the flight tickets and we were able to take the first flight however, on our way back, we were not able to board the flight as they said: "We can not pull up your information."
How can they possibly not be able to pull up our information, if for they first flight were able to board and fly without any problems?! Not only this, however, when we tried to contact their customer service, they did not reply at all to our complaintWe could only contact them through the credit dispute which up to this point are still unresolvedOur total amount for the cost of the flight was $2110.07, however we only asked for $as that was the amount for not being able to board the second flightWe bought the ticket hours before the flight and they have sent us a confirmation letter, confirming that all the flights are booked and accounted for, however, we were still not able to board the flight and not able to seek redressIf anyone is reading this, it is all good and dandy when your experience is good, however, it is when you've been wronged, that you see the gilded company for what it is
I booked a fare online at the JustFly website and selected a departure date of September 15th with a return date of September 17th However the confirmation provided to me after the purchase was with a return date of December 17th I immediately called customer service to let them know about the technical malfunction of their website and request a refundThey told me they would charge me $to cancel the flight I had made minutes priorThe representative I spoke with would not provide an agent ID or identifier other than the name JessI spoke with her at approximately 1pm on Wednesday September 6thShe told me that their is no problem with the system without even checking with anyoneI asked to speak with a supervisor and she told me I could not and would simply receive the same rejected request for a refundI asked again and she put me on hold for minuteWhen she returned she said her supervisor said they could charge me a $feeI told her that was still
Don't ever use this companyI found flights and paid for themI received email confirmation then received another email that I needed to call them because something changed on my flightThey ended up charging me $instead of $"due to seat changes" which is crap since I was able to go to the direct site and see seat were still for the original amountThen they wanted to charge me another $to cancelIt is so frustrating and at this point I still don't know if I got my flight booked
I bought airlines tickets from this booking agencyThey sold me insurance so I could change my flight if neededI spent over hours on hold trying to talk to someone to change my flight - that had to be doneI was eventually able to talk to a supervisor - the insurance is a scam - you have to ask for your change fees retroactively which is not clear when you buy the insuranceAlso they wanted to charge a $for changing the flights even though their number was the only way to get the flight changes goingI refused to pay so now I am trying to contact the airlines myself even though they said they are not sure that will be possible
My aging mother made a typo when booking her reservationI called times to correct the typoI was given varying fees to make the correction ranging from $- $each time I calledI was asked to email a copy of the passport so they can request a waiver from the airline to make the changeI emailed it twiceEach time I called it was like starting all overIt's been over a week and they still can't make the changeI considered cancelling the reservation altogether but they said I can't cancel a reservationSo I called back and asked a different agent what their cancellation policy isShe said they charge $per ticket to cancelI asked if my credit will be with Justfly or the airlineShe didn't knowI called back to speak to a managerI had to call back times as they really make it hard to get a manager on the lineI'm still on holdI looked online for a written cancellation policy and can't find it on their website anywhere
I purchased airline tickets I was wanted to change departure dateThe airline website said for international flights it would be $plus price difference of the flightWhen I contacted Justfly I couldn't get through to a agentI was on hold for hours and my phone would get disconnectedI called from two other phones and still was on hold and got disconnectedI called back a different day got in contact with a agent and was advised that it would be $in addition to the $charge and price differenceThere page clearly states that it is $and price differenceI requested to speak to a manager and the manager sounded like the same person as the customer representativeShe didn't allow me to speak she said her side of the story and refused to listen
Ridiculous that they don't refund flights after the hour purchasing period has passedRidiculous that if you DO try to cancel within hours of purchasing the ticket, you are charged $No other flight booking website has this same horrible policyI will never buy through their site again
NEVER USE THIS COMPANY!! This was my first attempt at booking with Justfly.com Here is what I experienced: multiple emails prompting me to call as there where problems with my reservation The first time I called it took hours to make a correction to a birth date I was then told all was good The next day I received two more emails requesting I call as there was a problem and if I did not make contact within a few hours my reservation would be cancelled I called and was informed they needed our passport numbers to complete this reservation The travel was completely within the USA with no foreign travel Justfly informed me it was the airline requesting this information and that if I did not provide it they would cancel our reservation Justfly WOULD NOT allow me to talk to a supervisorThis took about minutes of my time and I would not provide my passport information I called the airlines directly and informed them of what I was being told They confirmed my reservation and my bank confirmed payment as well as the airlines While on the phone with the airlines as the airlines put information into my reservation stating that a passport was not needed for this travel, Justfly cancelled my reservation after the airlines provided notation The airlines watched the status of my reservation change The airline was fabulous and assisted us in securing the reservation through them I then called Justfly to find out what was going on and they informed me I cancelled the reservation and there would be a fee for the cancellation I explained that I did not cancel it they did and that the airlines watched it change as I was on the phone with them to investigate the need for a passport Justfly struggled with this idea and repeated multiple times that I cancelled it Again they WOULD NOT allow me to talk with a supervisor After much frustration and a direct message as what options I have based on their business practices, Justfly agreed to refund all the charges within - hoursIt has not been - hours yet, but I will write again if I do not have the refund within this time frame Needless to say I am writing in hope that others do not experience what we have experienced I am also hoping to disclose Justfly as after my experience I spent time researching them and have found issues have happened to lots of folks This is a business that needs to be shutdown and airlines need to know what Justfly is saying about them
bait and swith on flight prices
DO NOT use this company I purchased a round-trip airline ticket to travel to visit a friend The ticket price was $ Unfortunately, our travel plans changed, and I had to cancel the reservation JustFly charged me a $cancellation fee, but said that I had one year to use a travel credit of $ Sounds great, right?
Six months later I attempted to re-book the flight using the travel credit JustFly wanted to charge me a $re-booking fee! For that price, I could simply make new airline reservations directly with the airline for $ I contacted JustFly on several occasions, waiting on hold for over an hour each time, requesting to speak with a supervisor Each time, they told me that I needed to contact the airline In my opinion, they swindled me out of $ What on earth was the $cancellation fee? Why would they charge $to re-book the flight? RIDICULOUS It is money down the drain
By far the worst experince ive ever hadMy grandmother just passed away and I needed immediate tickets for out of country and went through these guys after buying the tickets I get an email saying everything is goodnext day im on my way to the air port and I see I have an email that my ticket was canceled !!?? I called them and wait about min for someone to pick Finaly some one answers the phone and does not answer any of my questionsfinaly he tells me that it was canceled because there was no more room in Flightso I asked why they sold me tiketshe said this was qatar airways fault for not updating(there were over seats open just in the section I purchased my ticketI have picture of the page to prove it) I asked to speak to his supervisor and he told me to hang up and call in five min becuase there are no supervisors availablei told him I will just hold for five min instead of calling back and waiting another just to get to someone againafter '4-5' attempts to get me a supervisor he tells me that he has to assit other customers and that he can not help me anymorei refused to hang upfinaly gets me to a supervisor name "***" now she is refusing to help me in anywayExplained to her that my grandmother passed away and my mother needs to make it there to be there for the service(ticket was for my mom I forgot to say this) we had other tickets for my moms sister and her husbandtold her my mom can not travel by her self thats why we got tickets and if she can just cancel the other and give us new onessaid nope they will not do thatif they do I have to pay $per ticket to cancel explained to her that it was not my fault they sold tickets they did not havestill refused to do anything for meabout hours on the phone with these guys and I get no wherei decide to go to the airport and talk to one of the supervisor for qatar air and the guy took all of my moms info and was shocked when I explained the whole thing to himhe said there are plentty of seats available on that flight and ended up getting her tickets for THAT FLIGHTi think the justfly people just wanted to upcharge me becuase they kept offering me to buy tickets for a diffrent timeI will be posting this on every place I can find
Originally bought a roundtrip ticket to Nadi, Fiji on 12/22/JustFly booking number***Attempted to chehours before flight scheduled to depart on 12/25/When I was unable to check in I contacted Fiji Airways directly and they informed me there was a problem with the departure flight (as in it was not booked correctly)I contacted JustFly on the 24th of December and explained the situation, they informed me they corrected the problem and I would be able to check in on the morning of December 25, I attempted to check in again on 12/and still was unable to check inI contacted Fiji Airways again and they referred me back to JustFly***I contacted JustFly again anfd they confirmed that I did not have a departure flight for the roundtrip ticket I purchased in the amount of $I attempted to cancel and rebook the flight but they insisted the ticket was non-refundableThe only option available to me was to purchase an additional one way ticket to N
First of all upon ordering a flight the price change after the price change the return date changed when I called customer service to correct this they said it would cost a fee to change the date then they said it would cost the cancellation fee of $to cancel the ticket in a negotiated down to but it is very upsetting and they were being very difficult They would spell things wrong repeat things back wrong and keep going up in price is and down in prices and all together pretty much shady
Charged me $for cancelling flights and provided only a $travel credit in returnCould not accommodate any changes to the travel dates that the airline allows
I reserved tickets on a flight with Justly.com for $eachSix hours later, I saw another flight leaving earlier the same day for $on Justly.comI cancelled my first flight at a cost of $x =$(They said this was the fee for cancellations after hours from booking.) The woman at Justly.com stated I could not book the new flight until she cancelled the first flightWhile she was processing my cancellation, I was simultaneously booking the cheaper flightI booked my seats and was shown the $rateAs soon as I placed the credit card info, I was told the rate had jumped to $I did not book this flight The website stated the cheaper rate was no longer availableThis all took place in less than a few minutesI then requested a refund on my $cancellation feeI was denied the refundThis company is obviously ripping people off
I booked a flight through Justfly***, and it was my worst booking I have ever experienced with a companyI had to changed the first leg of my flight due work reasonsI understood that I would incur a penalty for this changeHowever, Justfly*** would not cancel my reservation or change my flight to a comodate my changes in travel date after numerous attemptsI had to buy another ticket through another company and airlineI have never been more disappointed in a travel company and airline before
Hello, I talked with a representative at length yesterday regarding the insurance for my JustFly*** tripDue to a death in the family I was unable to make my outbound flight from ChicagoIt was falsely communicated on my Justfly*** account that my travel insurance was valid on the date of travelI purchased insurance on March 29th, 2016, but when I talked to a Justfly*** representative on May 10th, 2016, he informed me that my card was not processed when an attempt to purchase insurance was madeBecause the insurance was not processed I've lost my entire round trip flight to London at a loss.I am asking for Justfly*** to honor the insurance purchase or allow me to update my credit card info used to purchase travel insurance in order to reschedule my flight due to the following: Based on the data below: my account showed that travel insurance was active on the day of departure May 9th which would allow me the chance to make changes to my flight in the event of an emerg
This company takes third-party reservations through their website for flights (in my case on Qatar Airways) but if there is a problem of any kind with your flight there is absolutely no way to get customer serviceIn my case, my one flight was cancelled by the airline (Qatar Airways) and so I got an email from justfly*** to contact the airlineI did exactly this and they informed me they could not rebook my flight because it was booked through a third-partyThey gave me a phone number to call (***)A lady in Fort Lauderdale at a travel agency answered and told me the number they gave me was a mistake and I needed to contact Justfly*** directlyI called the number she gave me (***) and waited for over two hours and no one answeredThe recording simply told me someone would take my call in "Over minutes"So now I had four $1,tickets booked and no one who can help me rebook my cancelled flightFor the purposes of understanding the type of business this c
I booked a roundtrip flight through JustFly.com to Toronto, ON from Washington, DCThe flight to Toronto was delayed but was completed on July On the way back, on Sunday, July 23, the flight (*** *** ***) was cancelled due to mechanical failure The airline offered to rebook me and my wife for Wednesday, July 26, which we found to be unacceptableWe were offered no other options*** said they would unable to refund us because the flights were purchased through a third party, JustFly.comOn Wednesday, July 26, I called JustFly.com's customer service to request a refundThe customer service agent at first said he looked up the flight and that it showed it had been completed, therefore I was ineligible for a refundAfter I told him that was not true, he then said that the system showed I was a no showHe told me to call *** but I refusedHe then called *** himself and put me on hold for minutesHe returned and told me I was right and told him the truth, b
Please, NEVER deal with this companyIt's best to stay away from themI have over 5K travel credit with them (separate bookings), they are making it impossible to use itNumerous calls to customer service, conversations with so-called supervisors will get you nowhereThey make up rules, they even told me that the airlines 'locked' the access to the credit even though it was given for year, and I have plenty of time to use it Why they are still in business???
JustFly has included several clauses that are not followed even by the company themselvesWe in particular are a victim to the unethical conduct of JustFlyWe have bought the flight tickets and we were able to take the first flight however, on our way back, we were not able to board the flight as they said: "We can not pull up your information."
How can they possibly not be able to pull up our information, if for they first flight were able to board and fly without any problems?! Not only this, however, when we tried to contact their customer service, they did not reply at all to our complaintWe could only contact them through the credit dispute which up to this point are still unresolvedOur total amount for the cost of the flight was $2110.07, however we only asked for $as that was the amount for not being able to board the second flightWe bought the ticket hours before the flight and they have sent us a confirmation letter, confirming that all the flights are booked and accounted for, however, we were still not able to board the flight and not able to seek redressIf anyone is reading this, it is all good and dandy when your experience is good, however, it is when you've been wronged, that you see the gilded company for what it is