This is the worst online booking I've ever used
They messed up my profile and booked a wrong name on the flight ticket
When I found out and called their customer service about times, it took them hours, hours, hours, minutes, etcto keep me on the phone, but finally has to cancel the ticket, with a charge!!!
and worst of all, the agent on the call even threaten me that:
"If you don't want to agree on the charge of $for cancellation, I'll leave it not cancelled, and your ticket will expired so you get nothing back, if that's what you want, I can do that!"
This is the respond from their customer service!!!
My wife & I bought tickets from Justfly to fly to Europe in the fall of for about $ We're in our late 60's so I bought the insurance Justfly recommended Prior to traveling my wife developed a problem with her neck which eventually required a spinal stenosis operation (she is still not able to travel a year later I called the insurance company and they asked if I had cancelled the flight I said I had not but I would call them back after I officially cancelled I called Justfly and cancelled (nobody told me it cost $to cancel - I learned this after it showed up later on my credit card.) I called the insurance company back and they sent me the forms to fill out which included letters from the doctors involved I made more appointments with the doctors and they told me I was wasting my time because the insurance would not pay off anyway I spent a considerable amount time with additional doctors appointments, collecting the paperwork required, sending it in, answering endless requests for more data finally admitting defeat after about hours of effort It turns out that by officially cancelling the flight (at a cost of $300) I was entitled to use the $within the next year (which we can't.) Eventually the insurance company said I was entitled to a full refund less the amount of credit I received for cancelling the flight I just got off the phone with Justfly and was told the refunded flight had to be completed by the end of Nov - it seems like I was told it just had to be booked by November of My recommendations are: Don't get the insurance, if you can't go don't cancel the flight, don't fly with Justfly
I purchased plane tickets from JustFly*** through kayak*** on August 11, It was for a round trip plane costAfter purchasing the tickets I saw the confirmation number through the website, but did not receive an email confirmation with the eticketIn addition, I did not see the money removed from my account for the ticketsI contacted JustFly, and was on hold for approximately minuetsThe Agent at the time did saw that I had made the purchase for round trip ticketsThe Agent informed me that the confirmation should come through within hoursAfter hours the ticket confirmation still did not come throughI called again, approximately hours laterI spoke with an Agent, and he said that he would call the airline for meHe reassured me that my order was still thereI was placed on hold for minuets before I was able to speak with someoneI spoke with an Agent***,and informed him that I did not receive any information for my purchaseShe informed me that
I bought a flight ticket in the first hours found out I could not make the flight so I went online to cancel was instructed to email the airline thenI did so so the airline said since it was bought through justfly I would have to deal with them? They would not refund because not in the first hours but I explained they suggested I cancel the flight and they would hold the funds as travel creditI originally $but only was given and charged $then a week later I tried to book a flight using the travel credit unable to do so for $ticket They wanted to charge $doubling the original ticket price to use the travel creditThis is immorally and business mistake and wrongThe Revdex.com should investigate and react with a class action lawsuit and force these business practices from happening
Purchased ticket through Justfly*** to PakistanMy visa was deniedI was only offered travel credit to the same placeCannot go to Pakistan if visa was deniedI am seeking a refund of $I have the letter from the consulate that says my visa was denied
The federal law from US Dept of Transportation allows a consumer to cancel an airline flight and request full refund within hours of purchaseI booked a flight on Just Fly yesterday and needed to cancel my flight within this 24-hour periodAlthough the airline does not assess a fee, Just Fly is collecting a $feeThey advertised a Free Cancellation when I booked the flightWhen I called back, they said they are charging the $fee because I have four hoursThe practice is not transparent, this was not explicitly made clear to me the consumer, and they are keeping a $for no reason
In 8/2/17, I booked a flight reservation from RDU to HBE for myself and wife, Justfly's website said, I can get a full refund if I canceled within hours, and I didI called and the CS helped me to cancel the ticket and I was told that a full credit will be refunded to my CC accountA few weeks later I reviewed my CC statement, I didn't find any creditI contacted Justfly since then at least times, every time I had to stay on the phone with them between to minutes, in the end of every call, I got a promise that the issue will be taken care of "never Happend", I'd get a call back from them, "never happened" or they hung up on me just to end the call, it happened times, and the last time happened minutes ago by supervisor his name is "***" I filed a dispute with my credit card in October, they couldn't get help because most of the charge went direct to the airline which has nothing to do with this reservation., when I called Justfly for the credit after Contacting my c
I booked a flight from JustFly*** in January for a flight in JuneFlight dates were changed several times by Dynamic AirlinesI've requested a refund in January and was told funds will be refunded into my accountAfter several calls to Dynamic and Justfly I was told Dynamic returned funds to Justfly to refund my accountIts now August and I still don't have the funds refunded to my accountThis company should no longer be allowed to do business
Hello, I'm lodging a complaint against online airline ticket hub, Justfly.comI purchased a ticket to England on July 9, I found out less than a month later that I would be unable to fly on those datesI called the company to ask if a refund was possible and understood that too much time had elapsed and that I needed to cancel the flight for a fee of $I was instructed that I could use the ticket purchase price credit within a calendar year to re-schedule a new flight with the same carrier to the same destination airportI called Justlfy back this past Friday, May 5, to begin the process of using my ticket credit to book a new flightBoth numbers provided on their web site go to the same place even though one of them is called a Direct line (it is not): Haven't found an answer to your question? Toll free *** *** *** *** I first spoke with a man named Val with a strong accentThough somewhat difficult to understand, I told him my situation and he
I had to cancel my flight due to health and was charged $to do soThey wouldn’t refund my money but offered a credit to my account with themI tried to book another flight recently and had to contact customer service to see how to use my creditI was informed that the credit expiredNO ONE told me it had an expiration date to begin withSo basically not only did I lose the $but also all original fundsTheir reply was I’m sorry no one told you but would you like to make another reservation ? Really !!!!! Not happy with this service
Justfly.com charged on my credit card in addition to the cost of the flightJustfly.com would only "issue" a refund for $I have not received this refund
I had made a air/ car travel package purchase through Justfly***, in November, for travels in March to Miami, FloridaThe car rental agency that received the monies from my credit card was named Cartrawler***Upon arrival I learned that my car was reserved for 10:a.m., but my flight arrival was 1:p.mAs a result of this, they cancelled my reservation, and I no longer had a car rental, for my day vacation in Florida
On September 7th, 2017, I purchased flight tickets from justflyConfirmation # ***As advertised and upon completion of purchase, the first checked in bag and carbag was free of chargeWhen attempted to check on at airport each passenger was charged $per checked -in bag, regardless of showing proof of pruchase that clearly stated free of charge agreement from justflyOnce back from the trip I contacted justfly to attempt to hey refund for chargesTheir costumer service department has been extremely unhelpful and even after multiple contacts; now going on two months after at least contact attempts, and over hrs spent each attempt, I have yet received a refund for what clearly should not have been charged to begin withIt has been extremely frustrating dealing with such incompetence and it would be very appreciated to have this issue resolvedEach conversation has been recorded per justfly costumer service department, if that has any validity confirmation
The website advertised a price on a flight which was lower than competing websitesAs such, I booked with themHowever, after putting in all the proper info including my credit card and clicked the "make reservation" button, a message popped up telling me there was a price change and I needed to pay moreBelieving that the price changed in the time it took me to put in my info I paid the new priceWhen I went back to the sight to book the same flight for my wife the exact same think happenedThe company is advertising a price to lure costumers in to using them while they never intended to give them the listed price, rather to change the price on them while they are clicking the final reservation
As a frequent travel customer I’m writing in regards to a very distasteful experience I had with this company I booked a flight to visit part of my family in Spain on April 9th, It’s also worth mentioning that it was my first time using “Justfly”I spoke with one of the supervisors called “Alli” who was the first of many problems in this fiascoShe was so rude and she also HANG UP ON MEIs this the costumer services that JUSTFLY offer? I am very disappointmentI asked her for my “received” and she never call me back to apologiesI called again and suddenly “she is gone for the day.”
Very RUDE peopleNO helpfulPOOR serviceI do NOT recommend buy tickets for this companyI would hope that you take these complaints into consideration
So mom and I bought roundtrip tickets from Kansas City to Fuzhou, China on JustFly.comOutgoing flights were KC to Seattle to Shanghai to FuzhouReturn flights were Fuzhou to Beijing to Seattle to KCWhen we arrived in Shanghai, we had to hop on a different, domestic *** *** *** *** to go to Fuzhou and get another boarding passThe agent there did not give us any boarding pass since they said that whomever purchased the ticket (JustFly.com) had sent some kind of incorrect ticket/reservation confirmation number and it didn't match any of our passport or visa numbersWe were stuck in Shanghai and were told that the only way to get to Fuzhou was to buy our own separate ticket in China to go to FuzhouWhich is what we didWhen we were coming back to the US, at the airport in Fuzhou they said that the rest of our reservation was cancelled since we did not take the last leg from Shanghai to FuzhouWe had to then buy tickets that day to come back to the US...which cost u
I can't even explain how TERRIBLE of a company this isTheir customer service is by far the worst I've ever dealt with in my entire lifeThey are extremely rude, refuse to transfer you to a manager, and insist that what they are telling you is 'the only professional advice.' My husband and I, we're at the airport with others who booked a morning flight, only for it to be changed to a PM flight with no noticeThey told us the flight had always been a 10:50pm flight, but I don't see how people could overlook something like thisI spoke with either *** ** *** and he flat out refused to transfer me to a manager after being on the phone with him and another customer service rep for over an hourHe stated the information he gave me was all he could do
Part of my flight was cancelled on 7/1/I have called Justfly times already and they have told me they are working with British Airway to get a refund for that part of my flight, but I haven't received the refund yet or gotten any progress with themThey will not provide me with anything in writing
Purchased three airplane tickets in Jan from California to Richmond, Va in July needed to change one ticket to fly out of Texas because my granddaughter moved for husbands new job in MarchWas told the airport could not be changedWhy not if I ok to pay for the changeWill never use this site againIt was my first time and also the first price was $but over $at the end The seem a little crooked to me so why are they still in business
This is the worst online booking I've ever used
They messed up my profile and booked a wrong name on the flight ticket
When I found out and called their customer service about times, it took them hours, hours, hours, minutes, etcto keep me on the phone, but finally has to cancel the ticket, with a charge!!!
and worst of all, the agent on the call even threaten me that:
"If you don't want to agree on the charge of $for cancellation, I'll leave it not cancelled, and your ticket will expired so you get nothing back, if that's what you want, I can do that!"
This is the respond from their customer service!!!
My wife & I bought tickets from Justfly to fly to Europe in the fall of for about $ We're in our late 60's so I bought the insurance Justfly recommended Prior to traveling my wife developed a problem with her neck which eventually required a spinal stenosis operation (she is still not able to travel a year later I called the insurance company and they asked if I had cancelled the flight I said I had not but I would call them back after I officially cancelled I called Justfly and cancelled (nobody told me it cost $to cancel - I learned this after it showed up later on my credit card.) I called the insurance company back and they sent me the forms to fill out which included letters from the doctors involved I made more appointments with the doctors and they told me I was wasting my time because the insurance would not pay off anyway I spent a considerable amount time with additional doctors appointments, collecting the paperwork required, sending it in, answering endless requests for more data finally admitting defeat after about hours of effort It turns out that by officially cancelling the flight (at a cost of $300) I was entitled to use the $within the next year (which we can't.) Eventually the insurance company said I was entitled to a full refund less the amount of credit I received for cancelling the flight I just got off the phone with Justfly and was told the refunded flight had to be completed by the end of Nov - it seems like I was told it just had to be booked by November of My recommendations are: Don't get the insurance, if you can't go don't cancel the flight, don't fly with Justfly
I purchased plane tickets from JustFly*** through kayak*** on August 11, It was for a round trip plane costAfter purchasing the tickets I saw the confirmation number through the website, but did not receive an email confirmation with the eticketIn addition, I did not see the money removed from my account for the ticketsI contacted JustFly, and was on hold for approximately minuetsThe Agent at the time did saw that I had made the purchase for round trip ticketsThe Agent informed me that the confirmation should come through within hoursAfter hours the ticket confirmation still did not come throughI called again, approximately hours laterI spoke with an Agent, and he said that he would call the airline for meHe reassured me that my order was still thereI was placed on hold for minuets before I was able to speak with someoneI spoke with an Agent***,and informed him that I did not receive any information for my purchaseShe informed me that
I bought a flight ticket in the first hours found out I could not make the flight so I went online to cancel was instructed to email the airline thenI did so so the airline said since it was bought through justfly I would have to deal with them? They would not refund because not in the first hours but I explained they suggested I cancel the flight and they would hold the funds as travel creditI originally $but only was given and charged $then a week later I tried to book a flight using the travel credit unable to do so for $ticket They wanted to charge $doubling the original ticket price to use the travel creditThis is immorally and business mistake and wrongThe Revdex.com should investigate and react with a class action lawsuit and force these business practices from happening
Purchased ticket through Justfly*** to PakistanMy visa was deniedI was only offered travel credit to the same placeCannot go to Pakistan if visa was deniedI am seeking a refund of $I have the letter from the consulate that says my visa was denied
The federal law from US Dept of Transportation allows a consumer to cancel an airline flight and request full refund within hours of purchaseI booked a flight on Just Fly yesterday and needed to cancel my flight within this 24-hour periodAlthough the airline does not assess a fee, Just Fly is collecting a $feeThey advertised a Free Cancellation when I booked the flightWhen I called back, they said they are charging the $fee because I have four hoursThe practice is not transparent, this was not explicitly made clear to me the consumer, and they are keeping a $for no reason
In 8/2/17, I booked a flight reservation from RDU to HBE for myself and wife, Justfly's website said, I can get a full refund if I canceled within hours, and I didI called and the CS helped me to cancel the ticket and I was told that a full credit will be refunded to my CC accountA few weeks later I reviewed my CC statement, I didn't find any creditI contacted Justfly since then at least times, every time I had to stay on the phone with them between to minutes, in the end of every call, I got a promise that the issue will be taken care of "never Happend", I'd get a call back from them, "never happened" or they hung up on me just to end the call, it happened times, and the last time happened minutes ago by supervisor his name is "***" I filed a dispute with my credit card in October, they couldn't get help because most of the charge went direct to the airline which has nothing to do with this reservation., when I called Justfly for the credit after Contacting my c
I booked a flight from JustFly*** in January for a flight in JuneFlight dates were changed several times by Dynamic AirlinesI've requested a refund in January and was told funds will be refunded into my accountAfter several calls to Dynamic and Justfly I was told Dynamic returned funds to Justfly to refund my accountIts now August and I still don't have the funds refunded to my accountThis company should no longer be allowed to do business
Hello, I'm lodging a complaint against online airline ticket hub, Justfly.comI purchased a ticket to England on July 9, I found out less than a month later that I would be unable to fly on those datesI called the company to ask if a refund was possible and understood that too much time had elapsed and that I needed to cancel the flight for a fee of $I was instructed that I could use the ticket purchase price credit within a calendar year to re-schedule a new flight with the same carrier to the same destination airportI called Justlfy back this past Friday, May 5, to begin the process of using my ticket credit to book a new flightBoth numbers provided on their web site go to the same place even though one of them is called a Direct line (it is not): Haven't found an answer to your question? Toll free *** *** *** *** I first spoke with a man named Val with a strong accentThough somewhat difficult to understand, I told him my situation and he
I had to cancel my flight due to health and was charged $to do soThey wouldn’t refund my money but offered a credit to my account with themI tried to book another flight recently and had to contact customer service to see how to use my creditI was informed that the credit expiredNO ONE told me it had an expiration date to begin withSo basically not only did I lose the $but also all original fundsTheir reply was I’m sorry no one told you but would you like to make another reservation ? Really !!!!! Not happy with this service
Justfly.com charged on my credit card in addition to the cost of the flightJustfly.com would only "issue" a refund for $I have not received this refund
I had made a air/ car travel package purchase through Justfly***, in November, for travels in March to Miami, FloridaThe car rental agency that received the monies from my credit card was named Cartrawler***Upon arrival I learned that my car was reserved for 10:a.m., but my flight arrival was 1:p.mAs a result of this, they cancelled my reservation, and I no longer had a car rental, for my day vacation in Florida
Terrible customer service Excessive wait time and an inability to resolve issues
On September 7th, 2017, I purchased flight tickets from justflyConfirmation # ***As advertised and upon completion of purchase, the first checked in bag and carbag was free of chargeWhen attempted to check on at airport each passenger was charged $per checked -in bag, regardless of showing proof of pruchase that clearly stated free of charge agreement from justflyOnce back from the trip I contacted justfly to attempt to hey refund for chargesTheir costumer service department has been extremely unhelpful and even after multiple contacts; now going on two months after at least contact attempts, and over hrs spent each attempt, I have yet received a refund for what clearly should not have been charged to begin withIt has been extremely frustrating dealing with such incompetence and it would be very appreciated to have this issue resolvedEach conversation has been recorded per justfly costumer service department, if that has any validity confirmation
The website advertised a price on a flight which was lower than competing websitesAs such, I booked with themHowever, after putting in all the proper info including my credit card and clicked the "make reservation" button, a message popped up telling me there was a price change and I needed to pay moreBelieving that the price changed in the time it took me to put in my info I paid the new priceWhen I went back to the sight to book the same flight for my wife the exact same think happenedThe company is advertising a price to lure costumers in to using them while they never intended to give them the listed price, rather to change the price on them while they are clicking the final reservation
As a frequent travel customer I’m writing in regards to a very distasteful experience I had with this company I booked a flight to visit part of my family in Spain on April 9th, It’s also worth mentioning that it was my first time using “Justfly”I spoke with one of the supervisors called “Alli” who was the first of many problems in this fiascoShe was so rude and she also HANG UP ON MEIs this the costumer services that JUSTFLY offer? I am very disappointmentI asked her for my “received” and she never call me back to apologiesI called again and suddenly “she is gone for the day.”
Very RUDE peopleNO helpfulPOOR serviceI do NOT recommend buy tickets for this companyI would hope that you take these complaints into consideration
So mom and I bought roundtrip tickets from Kansas City to Fuzhou, China on JustFly.comOutgoing flights were KC to Seattle to Shanghai to FuzhouReturn flights were Fuzhou to Beijing to Seattle to KCWhen we arrived in Shanghai, we had to hop on a different, domestic *** *** *** *** to go to Fuzhou and get another boarding passThe agent there did not give us any boarding pass since they said that whomever purchased the ticket (JustFly.com) had sent some kind of incorrect ticket/reservation confirmation number and it didn't match any of our passport or visa numbersWe were stuck in Shanghai and were told that the only way to get to Fuzhou was to buy our own separate ticket in China to go to FuzhouWhich is what we didWhen we were coming back to the US, at the airport in Fuzhou they said that the rest of our reservation was cancelled since we did not take the last leg from Shanghai to FuzhouWe had to then buy tickets that day to come back to the US...which cost u
I can't even explain how TERRIBLE of a company this isTheir customer service is by far the worst I've ever dealt with in my entire lifeThey are extremely rude, refuse to transfer you to a manager, and insist that what they are telling you is 'the only professional advice.' My husband and I, we're at the airport with others who booked a morning flight, only for it to be changed to a PM flight with no noticeThey told us the flight had always been a 10:50pm flight, but I don't see how people could overlook something like thisI spoke with either *** ** *** and he flat out refused to transfer me to a manager after being on the phone with him and another customer service rep for over an hourHe stated the information he gave me was all he could do
Part of my flight was cancelled on 7/1/I have called Justfly times already and they have told me they are working with British Airway to get a refund for that part of my flight, but I haven't received the refund yet or gotten any progress with themThey will not provide me with anything in writing
Purchased three airplane tickets in Jan from California to Richmond, Va in July needed to change one ticket to fly out of Texas because my granddaughter moved for husbands new job in MarchWas told the airport could not be changedWhy not if I ok to pay for the changeWill never use this site againIt was my first time and also the first price was $but over $at the end The seem a little crooked to me so why are they still in business