I did booking though Justfly*** and had to cancel due to a personal reasonDuring cancellation, they confirmed my payment is going to be $1,and send me an email But when they credited, they transferred only $1,to my accountWhen I enquired they gave me a replay (after months follow-up) that the original amount committed (and emailed) was wrong and was a type by their staff! The new amount that I am going to get is only $1,If this was lesser amount than they informed me earlier, I would not have cancelled my ticketThey gave me a wrong information and later they just changed the $ amount to something elseThis is considered as cheating and I demanded the refund as they informed me in the original emailThere is no replay and no updates even after many follow-upsPlease let me know what step I can take forward Details Below: • Amount that Justly to refund as per their email: $ 1,• Invoice* *** • Reference* * *** • Date: 1-May-• • To
Just flyncustomer service provided me with information ( my sons name Came up in the confirmation email as *** * *** instead of *** *** ***) so when I asked what can I do with this can I change th ne he said its not allowed and your son will not be allowed on the place with this name! He specifically said that so I asked what can be done he saod you can only cancel your reservation and book a new one I was travelling withon days so I had no other chooce but to do that When I reeboked the tockets , my infants name came up again as *** * *** instead of *** *** *** So I asked for a supervisor because this is clearly not my mistake neither the first of second timeSo the supervisor checked with egypt air whom im flying on and thry said its ok for my son to fly with this nameAnd that the infants name is linked to the *** name so he shares the characters that are given for her to enter her name and this is why it came up as an initial not a full n
I purchased two round trip tickets to Denmark through justfly***Due to personal circumstances, I had to rescheduleI was given a quote to rescheduleI went ahead and rescheduled on the 17thThe following day on the 18th of November, I saw that I was charged $dollars to my credit card from Justfly***I called them to ask why they charged me thatThey replied saying they charge extra for reschedulingBut that was not included in the quote I was givenSo I called them again today, and this time spoke with another justfly workerShe claims there is no charge to my account so she cannot help meThe two stories do not add upI believe just fly may be scamming meI have no checked online and seen the bad reviews on them
I purchased tickets from *** for myself and my family to fly to Geneva this spring The airline is *** *** When I purchased the tickets via ***, it clearly indicated that the first checked bag per passenger was included in the price I have proof of this too, as *** sent me a confirmation email, which states that the checked bags are free I happened to call *** about something else recently and while I was on the phone the agent told me that we would have to pay $per checked bag each way, for a total of $800! We scrimped and saved for years to afford this trip and I really don't have another $to throw at it for something that is supposed to be included in the price
I feel this is a breach of contract because I am not getting all that I paid for
I tried calling both companies (*** and ***) on May 31st and again on June 4th Neither were helpful at all *** refused to let me speak to a manager *** said they were going to transfer
on 7/4/I made a reservation with justfly using a link of kayak*** that connect to justfly website to travel by plane from Miami ,Florida to Cali ,Colombia from 1/29/to 1/7/i paid for ticket $I received in my email a LAN airline record locator confirmation UCXYFO and justfly booking reference *** the planned itinerary was flight depart from Miami at 4:00pm on 11/29/arrive to Bogota, Colombia at 7:40pm ,a layover 1hr min then connect with LAN fly depart 9:pm from Bogota, Colombia and arrive to Cali at 10:pm and return on 1/7/from Cali to Miami fly depart from Cali, Colombia on 1/at 3:pm arrive to Miami,FL at 7:pm however on 11/20/more than month after my initial reservation was booked and paid I received an email from justfly saying: LAN Airlines has made a change to your itinerary for reservation * ***you must contact LAN Airlines as soon as possible at *** to discuss the change and confirm ne
We booked two airline tickets with Singapore Airline through justfly***Later we had to canceled the tickets and received the travel credit to use toward other flightsThat credit have to be with the same airline and destinationWe do not mind and we tried to book new flight with those credit through their online portal pageWe found the flight we need and agrred to pay the fare differenceHowever the website did not complete booking by saying no flight was available, while our credit card was still charged and we had to work with the bank to take the money backAfter that, we decided to call them directly to bookDuring the first calls, they asked us to pay around $fare difference per passenger (~$total) on top of the $travel credit that they are keeping, making a total of ~$They kept saying that was the only ticket available for us, even though we are flexible on the datesWe did not book and tried to contact Singapore Airline and other airfare a
I made two flight reservations for my girlfriend and I.*** was the representative that made the reservationsAfter giving all information, *** repeated everything as a confirmation before submittingMy girlfriends name was spelled out twice to me correctlyUpon receiving flight itenirary I noticed that her name was misspelled which prompt me to immediately call no more than minutes laterI was placed on hold for an hour to be told by supervisor*** that I need to cancel the reservation ($fee) and rebookThis option was beyond lower than customer service standards *** then stated she will contact airline to see if they can correct the one letter they messed up onShe promised to give me a call in an hourhours and minutes pass by (now 2:30am) , I then call back and have supervisor*** tell me she needs my girlfriend to give her permission to speak to meThis was a graduation gift to my girlfriend, so she has no idea about the flight and on top of that we
I purchased a flight through justfly*** They changed the flight without telling meI only noticed when I logged in on my own to check the timesIt was a major change affecting dates and timesThey promised to refund the full ticket priceAfter months and numerous phone calls there is no resolutionI call and get placed on hold for an hour and then the call gets disconnected
I booked a flight from SFO to LAS and purchased the "Extended Cancellation Policy" thinking that I had hours to before my flight to cancelI learned that this only granted cancellation of hrs from time of bookingI think that is such a wrong service to offer and will confuse many customers with how they advertised the serviceWhy would I intentionally want to pay to cancel within hours? That should be a free service anyways if I did have to cancelI called the support line and was told this is non-refundable feePast reviews showed similar fees being charged that are misleading
I placed an order on justfly.com for a flight reservationAs soon as the order confirmation arrived via email I realized immediately that I had made an error and contacted the companyI needed to switch reservations to another one that was nearly identical time frames except with one airline rather then and I was asking to pay the difference for the higher price.I was initially told by a representative that I would have to pay $cancellation fee and then rebook my flights online and they were unwilling to make any changes to the existing reservationsAt that time I asked to speak with a supervisor and I spoke with Daniel who at first told me the same informationWhen I explained that this was an honest mistake and I just needed to switch my section and pay the higher price he Said he would drop the $fee down to $I advised that I was willing to rebook on the phone with him to ensure him I was still willing to purchase with their site but I just needed the correct phone
I was deported from Israel back to the USABorder Patrol/Turkish Airlines paid for my flight back as I was denied my rights as a customerI was quarantined for more than hours along with my service dog whom was denied to use the restroom outdoors in the European Airports during layoversI would like a refund as Justfly*** blames the airlines and the airlines blame Justfly***
ABSOLUTELY HORRIBLE!!! I booked a flight through justfly within the last month I received an email pertaining to my specific booking # being told that my flight is now available for $less then what I paid and to call for details on how to save I called and spoke with people, all of which whom hung up on me because they responded maam the price is the price there is no changes but couldn't explain to me why I received that email Each one hung up on me after I requested a supervisor The 8th time I called I received a rep that put me on hold for over an hour to speak with a supervisor to then disconnect the call!!! I will never use this company again and I don't recommend anyone to use them Not only will they never match a price, they will never follow through on there own word or promise/advertisement and they have the worst customer service I have ever dealt with
I booked a flight with this travel company in December and had to cancel it for work reasonsI was charged $for a cancellation fee (which is fine)I have been trying to now use my credit which is for $to book a new flight and I am unable toI am given the option to search for a new flight using my credit and when I do so, I am told by the website that they are "searching" yet no flights ever show upI have tried calling multiple timesI was on hold for over three hours yesterday from multiple phone callsWhen I actually got in contact with someone they told me they could not book a flight using travel credit and I would need to be transferredI then was on hold for over an hour and no one picked upThere is currently no way for me to use my credit
On 08/04/I bought a roundtrip Airplane ticket from JustFly***Justfly Booking: *** Depart:Airline Confirmation: *** Return: Airline Confirmation: *** On the page where you buy tickets they advertise : CSA : Protect Your TripTravel With ConfidenceCOVERAGE INCLUDES: Trip Cancellation 100% of Trip Cost Trip Interruption 150% of Trip Cost Travel Delay Up to $5,Baggage Delay Up to $2,After I paid for ticket and insurance, due to a family issue I had to cancel my ticketI called them to the refund but they told me I have to pay $penaltyI told them I bought insurance, but they told me insurance does not work on the same day you bought the ticket!!!!! If above is the case why they don't put this on their website so users know? This is clearly an excuse for not paying me my moneyPlease help! Thanks --Sasan ***
I booked through them, Chicago-Amsterdam return, to october, my twice- yearly visit to my motherMy mother died last weekend, october 7.I had to fly immediatelyI phoned them to see if I could cancel the ticket, but got somebody on the line who was very hard to understand and didn't respond to my explanation about my mothers deathShe asked me later about the reason for cancellation, something I found very rudeI was very emotional and hung upI have tried to cobtact them repeatedly by email but do not get a replyTheir website seems to have disappeared
Hello, I booked a flight with Justfly*** this week and had a misleading customer service experience that spanned daysI was repeatedly given misinformation and the information I was given, changed with every person I spoke toI was told the fee structure for changes was different than it was and was essentially forced to pay fees when I was told I would have a flight rebooked for the same priceThe calls are recorded so there is evidence of my experienceAt one point, I was told by a representative that my flight would be rebooked within hours and I would receive confirmation via email within that windowNot only did this not happen, when I called back to inquire about this, they told me that is not their policy and had no idea what I was talking aboutBy this time, if I wanted to make any changes they told me it was too late and I would now get hit with fees because of information they gave me directlyI'm out hundreds of dollars because of their run around, poor customer
I bought travel insurance but was supposedly provided something like an extended cancellation policyThe gist of it was that the ticket, as per United Airlines, was a non-changeable, non-cancelable ticketVery illogical to allegedly sell something that cannot be usedThe fact is, this was a classic bait and switchAlso, nobody picks up the phoneI called and was on hold for over hoursI hung up and found their emailSomeone from the Philippines then called me and demanded the call be recorded for quality assuranceIf I did not let them record the call they were going to hang upI told them I wanted a copy of the callThe rep told me to call the same number I had called earlierLike I really want to be on the phone all day longAnother thing is this company gave credit card information to United Airlines w/o my permissionYou see I bought a ticket through them, not UnitedWhen I tried to use the insurance to cancel the flight, this is when I found out I was swindledNo
I was given misinformation which led me to end up having to purchase two plane tickets on the same flight for the same person for the same datesI typed in Jerome JrIn the first name slot on Justflys website and the JrWas moved to the middle name slot which I was in aware of as soon as I recieved the confirmation email I gave their customer service a call and asked to change the name they told me the fee to change the name was more then the plane tickets themselves that I was better off paying a cancellation fee and booking a new ticket I did nor agree that I should have to pay a cancellation fee but I went ahead and booked new tickets and heof off on canceling the tickets untill I could talk to the airlinesI finally got in touch with the airlines days later and was informed that in fact they could just simply change the name on the ticket but now I already had purchased two tickets as advised by coustomer service at Justfly so I called their customer service back and they tol
I had booked tickets from Delhi to USA and back through JustflyThe Airline is Saudi Arabia Airlines and my booking refno is NGEK7TSubsequently, I was informed about cancellation of flight from RUH to DELJan SV-21:RUH 03:DEL ( +1day) Cancelled Guest We were received an email, containing e-tickets of another flight by Saudi Arabia Airline as under: SVRUH to JED 13/to SV JED to DEL 14/toBut this is not reflected on "Manage Booking" option of Airline websiteMy travel agent (JustFly) has called to inform that Airline is not agreeing to confirm above tickets and only option left is cancellation & refundI explained them that I have also booked the hotel/sight-seeing tickets/domestic flights in USA, therefore cancellation & refund is not an option for meI am okay with the changes in flights, including long layover & two stopsBut they did not agreeAs a result, I had to book tickets from different airline at
Horrible horrible company Don’t waste your time and money This company is an extreme nightmare Hidden fees galore!!!!! No joke Processing fee, tax free, return fee, rebooking fee, don’t even bother with insurance The insurance doesn’t cover anything Ridiculous!
I did booking though Justfly*** and had to cancel due to a personal reasonDuring cancellation, they confirmed my payment is going to be $1,and send me an email But when they credited, they transferred only $1,to my accountWhen I enquired they gave me a replay (after months follow-up) that the original amount committed (and emailed) was wrong and was a type by their staff! The new amount that I am going to get is only $1,If this was lesser amount than they informed me earlier, I would not have cancelled my ticketThey gave me a wrong information and later they just changed the $ amount to something elseThis is considered as cheating and I demanded the refund as they informed me in the original emailThere is no replay and no updates even after many follow-upsPlease let me know what step I can take forward Details Below: • Amount that Justly to refund as per their email: $ 1,• Invoice* *** • Reference* * *** • Date: 1-May-• • To
Just flyncustomer service provided me with information ( my sons name Came up in the confirmation email as *** * *** instead of *** *** ***) so when I asked what can I do with this can I change th ne he said its not allowed and your son will not be allowed on the place with this name! He specifically said that so I asked what can be done he saod you can only cancel your reservation and book a new one I was travelling withon days so I had no other chooce but to do that When I reeboked the tockets , my infants name came up again as *** * *** instead of *** *** *** So I asked for a supervisor because this is clearly not my mistake neither the first of second timeSo the supervisor checked with egypt air whom im flying on and thry said its ok for my son to fly with this nameAnd that the infants name is linked to the *** name so he shares the characters that are given for her to enter her name and this is why it came up as an initial not a full n
I purchased two round trip tickets to Denmark through justfly***Due to personal circumstances, I had to rescheduleI was given a quote to rescheduleI went ahead and rescheduled on the 17thThe following day on the 18th of November, I saw that I was charged $dollars to my credit card from Justfly***I called them to ask why they charged me thatThey replied saying they charge extra for reschedulingBut that was not included in the quote I was givenSo I called them again today, and this time spoke with another justfly workerShe claims there is no charge to my account so she cannot help meThe two stories do not add upI believe just fly may be scamming meI have no checked online and seen the bad reviews on them
I purchased tickets from *** for myself and my family to fly to Geneva this spring The airline is *** *** When I purchased the tickets via ***, it clearly indicated that the first checked bag per passenger was included in the price I have proof of this too, as *** sent me a confirmation email, which states that the checked bags are free I happened to call *** about something else recently and while I was on the phone the agent told me that we would have to pay $per checked bag each way, for a total of $800! We scrimped and saved for years to afford this trip and I really don't have another $to throw at it for something that is supposed to be included in the price
I feel this is a breach of contract because I am not getting all that I paid for
I tried calling both companies (*** and ***) on May 31st and again on June 4th Neither were helpful at all *** refused to let me speak to a manager *** said they were going to transfer
on 7/4/I made a reservation with justfly using a link of kayak*** that connect to justfly website to travel by plane from Miami ,Florida to Cali ,Colombia from 1/29/to 1/7/i paid for ticket $I received in my email a LAN airline record locator confirmation UCXYFO and justfly booking reference *** the planned itinerary was flight depart from Miami at 4:00pm on 11/29/arrive to Bogota, Colombia at 7:40pm ,a layover 1hr min then connect with LAN fly depart 9:pm from Bogota, Colombia and arrive to Cali at 10:pm and return on 1/7/from Cali to Miami fly depart from Cali, Colombia on 1/at 3:pm arrive to Miami,FL at 7:pm however on 11/20/more than month after my initial reservation was booked and paid I received an email from justfly saying: LAN Airlines has made a change to your itinerary for reservation * ***you must contact LAN Airlines as soon as possible at *** to discuss the change and confirm ne
We booked two airline tickets with Singapore Airline through justfly***Later we had to canceled the tickets and received the travel credit to use toward other flightsThat credit have to be with the same airline and destinationWe do not mind and we tried to book new flight with those credit through their online portal pageWe found the flight we need and agrred to pay the fare differenceHowever the website did not complete booking by saying no flight was available, while our credit card was still charged and we had to work with the bank to take the money backAfter that, we decided to call them directly to bookDuring the first calls, they asked us to pay around $fare difference per passenger (~$total) on top of the $travel credit that they are keeping, making a total of ~$They kept saying that was the only ticket available for us, even though we are flexible on the datesWe did not book and tried to contact Singapore Airline and other airfare a
I made two flight reservations for my girlfriend and I.*** was the representative that made the reservationsAfter giving all information, *** repeated everything as a confirmation before submittingMy girlfriends name was spelled out twice to me correctlyUpon receiving flight itenirary I noticed that her name was misspelled which prompt me to immediately call no more than minutes laterI was placed on hold for an hour to be told by supervisor*** that I need to cancel the reservation ($fee) and rebookThis option was beyond lower than customer service standards *** then stated she will contact airline to see if they can correct the one letter they messed up onShe promised to give me a call in an hourhours and minutes pass by (now 2:30am) , I then call back and have supervisor*** tell me she needs my girlfriend to give her permission to speak to meThis was a graduation gift to my girlfriend, so she has no idea about the flight and on top of that we
I purchased a flight through justfly*** They changed the flight without telling meI only noticed when I logged in on my own to check the timesIt was a major change affecting dates and timesThey promised to refund the full ticket priceAfter months and numerous phone calls there is no resolutionI call and get placed on hold for an hour and then the call gets disconnected
I booked a flight from SFO to LAS and purchased the "Extended Cancellation Policy" thinking that I had hours to before my flight to cancelI learned that this only granted cancellation of hrs from time of bookingI think that is such a wrong service to offer and will confuse many customers with how they advertised the serviceWhy would I intentionally want to pay to cancel within hours? That should be a free service anyways if I did have to cancelI called the support line and was told this is non-refundable feePast reviews showed similar fees being charged that are misleading
I placed an order on justfly.com for a flight reservationAs soon as the order confirmation arrived via email I realized immediately that I had made an error and contacted the companyI needed to switch reservations to another one that was nearly identical time frames except with one airline rather then and I was asking to pay the difference for the higher price.I was initially told by a representative that I would have to pay $cancellation fee and then rebook my flights online and they were unwilling to make any changes to the existing reservationsAt that time I asked to speak with a supervisor and I spoke with Daniel who at first told me the same informationWhen I explained that this was an honest mistake and I just needed to switch my section and pay the higher price he Said he would drop the $fee down to $I advised that I was willing to rebook on the phone with him to ensure him I was still willing to purchase with their site but I just needed the correct phone
I was deported from Israel back to the USABorder Patrol/Turkish Airlines paid for my flight back as I was denied my rights as a customerI was quarantined for more than hours along with my service dog whom was denied to use the restroom outdoors in the European Airports during layoversI would like a refund as Justfly*** blames the airlines and the airlines blame Justfly***
ABSOLUTELY HORRIBLE!!! I booked a flight through justfly within the last month I received an email pertaining to my specific booking # being told that my flight is now available for $less then what I paid and to call for details on how to save I called and spoke with people, all of which whom hung up on me because they responded maam the price is the price there is no changes but couldn't explain to me why I received that email Each one hung up on me after I requested a supervisor The 8th time I called I received a rep that put me on hold for over an hour to speak with a supervisor to then disconnect the call!!! I will never use this company again and I don't recommend anyone to use them Not only will they never match a price, they will never follow through on there own word or promise/advertisement and they have the worst customer service I have ever dealt with
I booked a flight with this travel company in December and had to cancel it for work reasonsI was charged $for a cancellation fee (which is fine)I have been trying to now use my credit which is for $to book a new flight and I am unable toI am given the option to search for a new flight using my credit and when I do so, I am told by the website that they are "searching" yet no flights ever show upI have tried calling multiple timesI was on hold for over three hours yesterday from multiple phone callsWhen I actually got in contact with someone they told me they could not book a flight using travel credit and I would need to be transferredI then was on hold for over an hour and no one picked upThere is currently no way for me to use my credit
On 08/04/I bought a roundtrip Airplane ticket from JustFly***Justfly Booking: *** Depart:Airline Confirmation: *** Return: Airline Confirmation: *** On the page where you buy tickets they advertise : CSA : Protect Your TripTravel With ConfidenceCOVERAGE INCLUDES: Trip Cancellation 100% of Trip Cost Trip Interruption 150% of Trip Cost Travel Delay Up to $5,Baggage Delay Up to $2,After I paid for ticket and insurance, due to a family issue I had to cancel my ticketI called them to the refund but they told me I have to pay $penaltyI told them I bought insurance, but they told me insurance does not work on the same day you bought the ticket!!!!! If above is the case why they don't put this on their website so users know? This is clearly an excuse for not paying me my moneyPlease help! Thanks --Sasan ***
I booked through them, Chicago-Amsterdam return, to october, my twice- yearly visit to my motherMy mother died last weekend, october 7.I had to fly immediatelyI phoned them to see if I could cancel the ticket, but got somebody on the line who was very hard to understand and didn't respond to my explanation about my mothers deathShe asked me later about the reason for cancellation, something I found very rudeI was very emotional and hung upI have tried to cobtact them repeatedly by email but do not get a replyTheir website seems to have disappeared
Hello, I booked a flight with Justfly*** this week and had a misleading customer service experience that spanned daysI was repeatedly given misinformation and the information I was given, changed with every person I spoke toI was told the fee structure for changes was different than it was and was essentially forced to pay fees when I was told I would have a flight rebooked for the same priceThe calls are recorded so there is evidence of my experienceAt one point, I was told by a representative that my flight would be rebooked within hours and I would receive confirmation via email within that windowNot only did this not happen, when I called back to inquire about this, they told me that is not their policy and had no idea what I was talking aboutBy this time, if I wanted to make any changes they told me it was too late and I would now get hit with fees because of information they gave me directlyI'm out hundreds of dollars because of their run around, poor customer
I bought travel insurance but was supposedly provided something like an extended cancellation policyThe gist of it was that the ticket, as per United Airlines, was a non-changeable, non-cancelable ticketVery illogical to allegedly sell something that cannot be usedThe fact is, this was a classic bait and switchAlso, nobody picks up the phoneI called and was on hold for over hoursI hung up and found their emailSomeone from the Philippines then called me and demanded the call be recorded for quality assuranceIf I did not let them record the call they were going to hang upI told them I wanted a copy of the callThe rep told me to call the same number I had called earlierLike I really want to be on the phone all day longAnother thing is this company gave credit card information to United Airlines w/o my permissionYou see I bought a ticket through them, not UnitedWhen I tried to use the insurance to cancel the flight, this is when I found out I was swindledNo
I was given misinformation which led me to end up having to purchase two plane tickets on the same flight for the same person for the same datesI typed in Jerome JrIn the first name slot on Justflys website and the JrWas moved to the middle name slot which I was in aware of as soon as I recieved the confirmation email I gave their customer service a call and asked to change the name they told me the fee to change the name was more then the plane tickets themselves that I was better off paying a cancellation fee and booking a new ticket I did nor agree that I should have to pay a cancellation fee but I went ahead and booked new tickets and heof off on canceling the tickets untill I could talk to the airlinesI finally got in touch with the airlines days later and was informed that in fact they could just simply change the name on the ticket but now I already had purchased two tickets as advised by coustomer service at Justfly so I called their customer service back and they tol
I had booked tickets from Delhi to USA and back through JustflyThe Airline is Saudi Arabia Airlines and my booking refno is NGEK7TSubsequently, I was informed about cancellation of flight from RUH to DELJan SV-21:RUH 03:DEL ( +1day) Cancelled Guest We were received an email, containing e-tickets of another flight by Saudi Arabia Airline as under: SVRUH to JED 13/to SV JED to DEL 14/toBut this is not reflected on "Manage Booking" option of Airline websiteMy travel agent (JustFly) has called to inform that Airline is not agreeing to confirm above tickets and only option left is cancellation & refundI explained them that I have also booked the hotel/sight-seeing tickets/domestic flights in USA, therefore cancellation & refund is not an option for meI am okay with the changes in flights, including long layover & two stopsBut they did not agreeAs a result, I had to book tickets from different airline at
Horrible horrible company Don’t waste your time and money This company is an extreme nightmare Hidden fees galore!!!!! No joke Processing fee, tax free, return fee, rebooking fee, don’t even bother with insurance The insurance doesn’t cover anything Ridiculous!