I had to cancel a reservation due to a court date change that was beyond my controlJustfly cancelled my reservation for a fee but failed to tell me that when I rebooked my flight to use my credit, I would not be able to used the website pricesBecause I had a credit I am being charge $more than what the price of the flight is on their websiteI was not told that the prices on the website were not the prices I would be paying when I rebookedSo not only did I have to pay Justfly $to cancel my reservation, I have to pay an additional $to book my new reservationThis is ridiculousSo now instead of my flight being $it is $This type of price gouging should not be allowedI should be given a full refund due to the company not properly explaining their policy
When I booked a flight I by phone I was not told that I was being booked a basic economy flight which means that I could not have a free carry on I would have to check my baggage and pay a feeIf it was explained to me I would have selected another ticket I tried calling the company and they were unwilling to work with me
Now I have to pay to take my baggage an expense I did not have in my budget
Stay FAR away from booking anything with Justfly*** They lure you in with great flight pricing and availability but cannot actually confirm a ticket for youThey canceled our week trip to Asia only days before our trip! They NEVER call you backThey'll NEVER let you speak to a manager or supervisorAnd to add insult to injury, they say it will take 6-WEEKS to refund our payment for the tickets!!! The absolute WORST business I've ever dealt with and I travel a lotMy lesson has been learned...if it looks too good to be true, it probably is! Run from this business as fast as you can
I purchased a ticket, I bought insurance to go with the ticketI can fwd a screenshot of my policy which stated that the insurance covered refunds 100%I was charged an additional $which I did NOT authorizeI called the insurance people, they told me they could not refund me any moneyI called the airlines, they informed me they could not refund me either, that I should call the insurance backI called my bank and filed a claim as I had NOT authorized that additional transaction
I have just booked a flight with Justfl*** and in mid-transaction of taking my funds they increased the prices over $per personWhen I called to speak to the representative after a long hold I finally speak with Sab she tells me that they can increase the fare without notice There are seats available for the price I selected and I booked When I entered my card information the fare suddenly jumped up I have never in my experience heard of this and I used to work in the travel industryI am on waiting for the supervisor my call is at over an hour now and still no supervisor and now I have to wait hours for them to call me back - not holding my breathThey are not willing to find a solution for the problem and when asked to cancel - which the flight was booked less than a hour ago the want $pp to cancelI believe this company purposely does thisI wish I had read the + complaints about this company before bookingMy flights are with Delta Airlines and I can not believe they would work with a company that has no integrityI will never book with Justfl*** again and I will be letting everyone know of the their dishonestyVery disappointedDO NOT BOOK EVER
Terrible!!!!!! After booking our flight through them we had picked the wrong dateWe noticed and called them to change the flight dateThey said there would be a $fee for changing the date and then a $fee from the booking airlineThey said if you canceled the flights then you would only have the $fee for cancelingWe asked them if there would be any other fees associated with this and they said noWe agreed then to cancel the tickets and then rebook them for the correct datesWe payed the $fee and they credited the rest of the money towards future ticketsWe then tried booking our flights for the correct dates and they said they would use our credit but would be charged $per ticket to book flightsAfter going rounds and rounds they said They never said that and its in contract with well trained employees that would never say anything like thisThey refuse to grant what they said and will not void the $feeIf I would have known that there would have been the same fees for canceling I would have just payed the fees from the start instead of canceling themNow we have no tickets and they have our $1300!!!!!
My experience with Justfly.*** was HORRIBLE! After stressfully comparing flight rates and schedules, it appeared that Justfly’s rate was fairly reasonable, so I booked itImmediately after clicking the Purchase Tickets button, the next page stated in bold caps “YOUR RESERVATION HAS BEEN BOOKED SUCCESSFULLY” I believe there is just 1way to interpret this messageI then relaxed and went to bed confident that I had secured my vacation tickets for myself and familyFALSE!
Well, hour, minutes later, while I was sleeping, an email message came in stating:
“*** *** * *** *** *** *** *** *** ** *** ** *** *** *** *** *** *** ** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** * *** *** *** *** *** *** *** *** *** ** *** *** *** ** ***.”
I learned that my reservations were not made, were held in virtual limbo, I had lost my seat selections, forcing my family to sit apart from one another on all flights, and they still charged by credit card account for $(not enough for ticket)I immediately called justfly customer service to cancel my held reservationI requested that my flight be cancelledAfter a long, drawn-out, heated argument over the phone, and a few declines of ridiculous cancellation offers ($fee per person), they finally cancelled my held flight and charged me a $cancellation fee for ticketsThe experience and result was HORRIBLE!!! I will NEVER use Justfly.*** again!
I’ve been on and off the phone with support all day to resolve a mixup with my creditThe same Flight they have me booked on is online and would have been covered by the credit they gave me, but they said I would have to pay $I have documentation of what they charged me and documentation of prices at that momentCustomer support is no help
I purchased tickets to Key West, FLon 10/15/However, my travel companion is unable to goI contacted Just Fly*** to inquire about my optionsThe first time I called, I was told there would be a $change fee, and a $cancellation feeThis fee is half of the cost of the ticketAt this point I did not cancel my reservationHowever, I called Just Fly*** back later on 10/25/This time I was told there would be a $fee, and the remainder of the monies would be a airline travel credit to be used within the next year to be in my travel companions nameI paid for these tickets, the monies should come back to meSeems like every time I've called I've been given a different answer
On DEC I booking tickets flight from Los Angeles to Nuremberg Germany, latter I realize that the date was erroneous I call justfly to changes the dates fro 06/03/to 07/16/it was an error , originally the tickets will be 06/03/to 06/16/i call the customer services to change the date but the didn't want to change the tickets I explain that I dint want to cancel the tickets only change the date, I explain that I buy insurance for this flight just in case change dates or something happenthey cancel all my tickets flight and charge me a lot o money on 01/10/the tickets was canceli do not want to cancel but they dont want to change datesi pay $on 12/17/and on 01/11/they charge me for cancellation $the booking # is ***
Made a mistake for a flight destination, thought I needed to fly into Miami, but my cruise was out of TampaCancelled my flight with Justfly Customer ServiceThey told me there would be a $per person chargeI was so upset! It cost me $for a mistake! So now I have a credit which I just tried to use, it just cost me an extra $to book my flightHow outrageous is that, but they got you, went can you doThey suck and will never use them againI’ll drive instead
I made a reservation for my daughter and I to fly home from Russia after time spent thereAs soon as I hung up I called my daughter with detailsI had the departure city incorrect and immediately called back to cancel flightsThe agent, however, only canceled my flight and not my daughters flightI only realized her flight had not been cancelled when my credit card was chargedI called back at this point and over the next year I have been trying to get a refundMy credit card company contacted British Airways instead of justfly since they were the party withdrawing fundsAfter attempts they refuse to refund meI don't think it was their error anywayIt was justfly's since they did not cancel both flightsI have names, dates and conversations with justfly agents over the period of a yearThey continually gave me the run-aroundAt one point they said they would refund it but never didThe flight was $1,This is a huge amount of money for mePlease help
on 06/28/I made a search online for airline tickets from Texas to New York for passengers for date 6/30/17, when the search went through it showed the options for the ticket I wanted to purchasedI was not aware that my specific request was changed by the website, amd provided dates that I did not requestI booked a flight under the impresion I was pirchasing a flight for 06/when in reality, unaware, I purchased a ticket for 7/02/insteadWhen arrived at the airport on 6/and attempted to print out the boarding passses, it was them when I relaize the wrong ticket was purchasedI then contacted the company they opened my ticket and then I atempted to use the credit from my open flight and when they had the change alsmost booked, one hour and forty minutes later, they wanted to wanted me to pay tue diference of $and tuiscwas after using my $credit, when the flight at that time aas $they wanted me to pay a total of $This company should not be a
Last fall my wife and I purchased RT tickets from Justfly*** and cancelled due to an injuryWe each had $in credits after hefty cancellation and rebooking feesThis morning, Aug I was on the phone for about two hours rebooking for myselfThe staff member put me on hold several times to confirm the amount of credit and that it could be used for this purchase, that I had to put additional cost on my credit card then told me YES, the RT for Sept 9-was CONFIRMEDI was told that I would be getting an email restating all the details, and it did not comeI went online and put my reference number and last name in the FIND YOUR ITINERARY page, and got 'Invalid info" We held for another hour to talk with a supervisor, then was told "We would get a call back in no more than hours"No callI wrote them an email, no responseWhen my wife was booking her travel using her 50% of the credit, she was told it was approved, then cut off and did not receive the promised call back
This travel agency makes promises and then fails to follow through In November last year, I booked flights through JustFly for overseas travel this upcoming May The airline made significant changes to the itenerary (Adding 13+ hours to my outbound travel) and JustFly did not send me a notice of the change When I happened to look on their website and discovered the issue, I called them to request adjustments to the unacceptable travel schedule I have now spent over hours on the phone, in separate phone calls, and each time have been offered (and I accepted) alternate flights But the changes discussed & agreed are still not executed by their "schedule change" department This has been going on for several weeks Every time I call I am told "rest assured" that the changes will be made I have been assured that the airline has already provided the appropriate "waiver codes", so that should not be an obstacle Apparently, the only obstacle is JustFly's inefficiency, it's inability to communicate between departments and most certainly it's lack of communication with its customers
I booked through a phone call and the rep doesn't speak English and booked the wrong flightI called and wanted to change my flight into the correct oneThey said they would charge me a $per person feeminutes passed they said they need to charge a $per person feeBut it was their rep's fault, not my fault
I was trying to change my flight for a penalties or a fee as they stated on their regulation which is $ but after being on hold over the phone for over 1hour and minutes constantly getting shut off the phone and also unable to let me talk to the supervisor ...their fiaaly resolution was you have to take the flight or loose all your money on this case since my flight is international $....and also their ethics of customer service is:- sorry but there is nothing I can do....very disappointed should be banned to do business
I made a flight reservation on Jan 2, and had to cancel itI as told different things from the reps at Just fly, I was told I would get a full price credit on the ticket and was not told about a$dollar cancellation fee if the credited and did not refund the moneyThey charged me but then had to credit that back but I was never informed that Frontier airline was also charging me a $cancellation feeI talked directly to Frontier airlines supervisor and was informed to call Just fly and they needed to be responsible for thisI then called Just fly again and told the supervisor to listen to all the convesationsShe informed me that they might have been misinformed through Frontier about their policySo I have now been charged cancellation fee, one was taken care of but now my purchuced ticket of $ credited ticket is now only worth $
When purchasing plane tickets on JustFly.com, I was originally charged the advertised/original booking price ($1320.04) for each passenger (total)and then according to my bank statement (I have my bank statement to prove it) - I was then charged a higher amount: $1424.04, and refunded the $immediately afterThis is a $increase per ticketI called them on numerous occasions, where they place me on hold and then continue to stay they are "investigating the situation." Additionally, I was charged $Which they claimed was a seating selection chargeI did not select the option to pick my seats nor did I receive a confirmation for my seat numbers
I purchased two tickets for Interjet Airlines via justfly***The other passenger flying with me will no longer be able to fly due to an unexpected medical issueI decided I did not want to let that ticket go to waste and wanted to replace the name of the sick passenger and bringing someone else on the tripI've called justfly***'s customer service department about 6-times only to be given the run-around every single timeOne person connects me to another person and so on, yet my issue is never resolvedOne customer service person tells me they are able to do this but for a fee, I told them that I did not mind paying the fee so they connected me with someone else, they asked for the information of the brand new passenger via email,(which I sent) they said that since "it takes TWO HOURS for them to receive an e-mail" to call back two hours after I send the e-mailI called back only to be told that they do not do name changesI decided to call the airline (Interjet) directly an
I had to cancel a reservation due to a court date change that was beyond my controlJustfly cancelled my reservation for a fee but failed to tell me that when I rebooked my flight to use my credit, I would not be able to used the website pricesBecause I had a credit I am being charge $more than what the price of the flight is on their websiteI was not told that the prices on the website were not the prices I would be paying when I rebookedSo not only did I have to pay Justfly $to cancel my reservation, I have to pay an additional $to book my new reservationThis is ridiculousSo now instead of my flight being $it is $This type of price gouging should not be allowedI should be given a full refund due to the company not properly explaining their policy
When I booked a flight I by phone I was not told that I was being booked a basic economy flight which means that I could not have a free carry on I would have to check my baggage and pay a feeIf it was explained to me I would have selected another ticket I tried calling the company and they were unwilling to work with me
Now I have to pay to take my baggage an expense I did not have in my budget
Stay FAR away from booking anything with Justfly*** They lure you in with great flight pricing and availability but cannot actually confirm a ticket for youThey canceled our week trip to Asia only days before our trip! They NEVER call you backThey'll NEVER let you speak to a manager or supervisorAnd to add insult to injury, they say it will take 6-WEEKS to refund our payment for the tickets!!! The absolute WORST business I've ever dealt with and I travel a lotMy lesson has been learned...if it looks too good to be true, it probably is! Run from this business as fast as you can
I purchased a ticket, I bought insurance to go with the ticketI can fwd a screenshot of my policy which stated that the insurance covered refunds 100%I was charged an additional $which I did NOT authorizeI called the insurance people, they told me they could not refund me any moneyI called the airlines, they informed me they could not refund me either, that I should call the insurance backI called my bank and filed a claim as I had NOT authorized that additional transaction
I have just booked a flight with Justfl*** and in mid-transaction of taking my funds they increased the prices over $per personWhen I called to speak to the representative after a long hold I finally speak with Sab she tells me that they can increase the fare without notice There are seats available for the price I selected and I booked When I entered my card information the fare suddenly jumped up I have never in my experience heard of this and I used to work in the travel industryI am on waiting for the supervisor my call is at over an hour now and still no supervisor and now I have to wait hours for them to call me back - not holding my breathThey are not willing to find a solution for the problem and when asked to cancel - which the flight was booked less than a hour ago the want $pp to cancelI believe this company purposely does thisI wish I had read the + complaints about this company before bookingMy flights are with Delta Airlines and I can not believe they would work with a company that has no integrityI will never book with Justfl*** again and I will be letting everyone know of the their dishonestyVery disappointedDO NOT BOOK EVER
Terrible!!!!!! After booking our flight through them we had picked the wrong dateWe noticed and called them to change the flight dateThey said there would be a $fee for changing the date and then a $fee from the booking airlineThey said if you canceled the flights then you would only have the $fee for cancelingWe asked them if there would be any other fees associated with this and they said noWe agreed then to cancel the tickets and then rebook them for the correct datesWe payed the $fee and they credited the rest of the money towards future ticketsWe then tried booking our flights for the correct dates and they said they would use our credit but would be charged $per ticket to book flightsAfter going rounds and rounds they said They never said that and its in contract with well trained employees that would never say anything like thisThey refuse to grant what they said and will not void the $feeIf I would have known that there would have been the same fees for canceling I would have just payed the fees from the start instead of canceling themNow we have no tickets and they have our $1300!!!!!
My experience with Justfly.*** was HORRIBLE! After stressfully comparing flight rates and schedules, it appeared that Justfly’s rate was fairly reasonable, so I booked itImmediately after clicking the Purchase Tickets button, the next page stated in bold caps “YOUR RESERVATION HAS BEEN BOOKED SUCCESSFULLY” I believe there is just 1way to interpret this messageI then relaxed and went to bed confident that I had secured my vacation tickets for myself and familyFALSE!
Well, hour, minutes later, while I was sleeping, an email message came in stating:
“*** *** * *** *** *** *** *** *** ** *** ** *** *** *** *** *** *** ** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** * *** *** *** *** *** *** *** *** *** ** *** *** *** ** ***.”
I learned that my reservations were not made, were held in virtual limbo, I had lost my seat selections, forcing my family to sit apart from one another on all flights, and they still charged by credit card account for $(not enough for ticket)I immediately called justfly customer service to cancel my held reservationI requested that my flight be cancelledAfter a long, drawn-out, heated argument over the phone, and a few declines of ridiculous cancellation offers ($fee per person), they finally cancelled my held flight and charged me a $cancellation fee for ticketsThe experience and result was HORRIBLE!!! I will NEVER use Justfly.*** again!
I’ve been on and off the phone with support all day to resolve a mixup with my creditThe same Flight they have me booked on is online and would have been covered by the credit they gave me, but they said I would have to pay $I have documentation of what they charged me and documentation of prices at that momentCustomer support is no help
I purchased tickets to Key West, FLon 10/15/However, my travel companion is unable to goI contacted Just Fly*** to inquire about my optionsThe first time I called, I was told there would be a $change fee, and a $cancellation feeThis fee is half of the cost of the ticketAt this point I did not cancel my reservationHowever, I called Just Fly*** back later on 10/25/This time I was told there would be a $fee, and the remainder of the monies would be a airline travel credit to be used within the next year to be in my travel companions nameI paid for these tickets, the monies should come back to meSeems like every time I've called I've been given a different answer
On DEC I booking tickets flight from Los Angeles to Nuremberg Germany, latter I realize that the date was erroneous I call justfly to changes the dates fro 06/03/to 07/16/it was an error , originally the tickets will be 06/03/to 06/16/i call the customer services to change the date but the didn't want to change the tickets I explain that I dint want to cancel the tickets only change the date, I explain that I buy insurance for this flight just in case change dates or something happenthey cancel all my tickets flight and charge me a lot o money on 01/10/the tickets was canceli do not want to cancel but they dont want to change datesi pay $on 12/17/and on 01/11/they charge me for cancellation $the booking # is ***
Made a mistake for a flight destination, thought I needed to fly into Miami, but my cruise was out of TampaCancelled my flight with Justfly Customer ServiceThey told me there would be a $per person chargeI was so upset! It cost me $for a mistake! So now I have a credit which I just tried to use, it just cost me an extra $to book my flightHow outrageous is that, but they got you, went can you doThey suck and will never use them againI’ll drive instead
I made a reservation for my daughter and I to fly home from Russia after time spent thereAs soon as I hung up I called my daughter with detailsI had the departure city incorrect and immediately called back to cancel flightsThe agent, however, only canceled my flight and not my daughters flightI only realized her flight had not been cancelled when my credit card was chargedI called back at this point and over the next year I have been trying to get a refundMy credit card company contacted British Airways instead of justfly since they were the party withdrawing fundsAfter attempts they refuse to refund meI don't think it was their error anywayIt was justfly's since they did not cancel both flightsI have names, dates and conversations with justfly agents over the period of a yearThey continually gave me the run-aroundAt one point they said they would refund it but never didThe flight was $1,This is a huge amount of money for mePlease help
on 06/28/I made a search online for airline tickets from Texas to New York for passengers for date 6/30/17, when the search went through it showed the options for the ticket I wanted to purchasedI was not aware that my specific request was changed by the website, amd provided dates that I did not requestI booked a flight under the impresion I was pirchasing a flight for 06/when in reality, unaware, I purchased a ticket for 7/02/insteadWhen arrived at the airport on 6/and attempted to print out the boarding passses, it was them when I relaize the wrong ticket was purchasedI then contacted the company they opened my ticket and then I atempted to use the credit from my open flight and when they had the change alsmost booked, one hour and forty minutes later, they wanted to wanted me to pay tue diference of $and tuiscwas after using my $credit, when the flight at that time aas $they wanted me to pay a total of $This company should not be a
Last fall my wife and I purchased RT tickets from Justfly*** and cancelled due to an injuryWe each had $in credits after hefty cancellation and rebooking feesThis morning, Aug I was on the phone for about two hours rebooking for myselfThe staff member put me on hold several times to confirm the amount of credit and that it could be used for this purchase, that I had to put additional cost on my credit card then told me YES, the RT for Sept 9-was CONFIRMEDI was told that I would be getting an email restating all the details, and it did not comeI went online and put my reference number and last name in the FIND YOUR ITINERARY page, and got 'Invalid info" We held for another hour to talk with a supervisor, then was told "We would get a call back in no more than hours"No callI wrote them an email, no responseWhen my wife was booking her travel using her 50% of the credit, she was told it was approved, then cut off and did not receive the promised call back
This travel agency makes promises and then fails to follow through In November last year, I booked flights through JustFly for overseas travel this upcoming May The airline made significant changes to the itenerary (Adding 13+ hours to my outbound travel) and JustFly did not send me a notice of the change When I happened to look on their website and discovered the issue, I called them to request adjustments to the unacceptable travel schedule I have now spent over hours on the phone, in separate phone calls, and each time have been offered (and I accepted) alternate flights But the changes discussed & agreed are still not executed by their "schedule change" department This has been going on for several weeks Every time I call I am told "rest assured" that the changes will be made I have been assured that the airline has already provided the appropriate "waiver codes", so that should not be an obstacle Apparently, the only obstacle is JustFly's inefficiency, it's inability to communicate between departments and most certainly it's lack of communication with its customers
I booked through a phone call and the rep doesn't speak English and booked the wrong flightI called and wanted to change my flight into the correct oneThey said they would charge me a $per person feeminutes passed they said they need to charge a $per person feeBut it was their rep's fault, not my fault
I was trying to change my flight for a penalties or a fee as they stated on their regulation which is $ but after being on hold over the phone for over 1hour and minutes constantly getting shut off the phone and also unable to let me talk to the supervisor ...their fiaaly resolution was you have to take the flight or loose all your money on this case since my flight is international $....and also their ethics of customer service is:- sorry but there is nothing I can do....very disappointed should be banned to do business
I made a flight reservation on Jan 2, and had to cancel itI as told different things from the reps at Just fly, I was told I would get a full price credit on the ticket and was not told about a$dollar cancellation fee if the credited and did not refund the moneyThey charged me but then had to credit that back but I was never informed that Frontier airline was also charging me a $cancellation feeI talked directly to Frontier airlines supervisor and was informed to call Just fly and they needed to be responsible for thisI then called Just fly again and told the supervisor to listen to all the convesationsShe informed me that they might have been misinformed through Frontier about their policySo I have now been charged cancellation fee, one was taken care of but now my purchuced ticket of $ credited ticket is now only worth $
When purchasing plane tickets on JustFly.com, I was originally charged the advertised/original booking price ($1320.04) for each passenger (total)and then according to my bank statement (I have my bank statement to prove it) - I was then charged a higher amount: $1424.04, and refunded the $immediately afterThis is a $increase per ticketI called them on numerous occasions, where they place me on hold and then continue to stay they are "investigating the situation." Additionally, I was charged $Which they claimed was a seating selection chargeI did not select the option to pick my seats nor did I receive a confirmation for my seat numbers
I purchased two tickets for Interjet Airlines via justfly***The other passenger flying with me will no longer be able to fly due to an unexpected medical issueI decided I did not want to let that ticket go to waste and wanted to replace the name of the sick passenger and bringing someone else on the tripI've called justfly***'s customer service department about 6-times only to be given the run-around every single timeOne person connects me to another person and so on, yet my issue is never resolvedOne customer service person tells me they are able to do this but for a fee, I told them that I did not mind paying the fee so they connected me with someone else, they asked for the information of the brand new passenger via email,(which I sent) they said that since "it takes TWO HOURS for them to receive an e-mail" to call back two hours after I send the e-mailI called back only to be told that they do not do name changesI decided to call the airline (Interjet) directly an