My son booked a flight through Just FlyHe was unable to use the flight he booked so we paid a $cancellation fee and was told he could use the credit for the full amount of the original flightWe just tried to book him a flight using the credit and they said there was an additional fee of $for booking fees and taxesThe flight we found was actually less than the credit amountThere is nothing on the website or anywhere that states there would be additional feesIn fact, they told him when he cancelled there were not any additional fees when he uses the creditWe called the company to complain and they really had nothing to say and could not even verify that the additional fees are anywhere on the website
I called to cancel a flight on 11/25/and was told it would be $per ticket, they suggested I should call the CSA Travel Protection Insurance that I purchased firstI then called back on 11/27/to cancel and was told it would be $per ticket to cancelI am still trying to work things out but this Company is very hard to work with and customer service people are hard to understand (not so good English) and I get a different response every person I speak with
I purchased a ticket on justfly*** *** *** on June 30th at 9:30AM EST for a flight on July 7thI tried to cancel the ticket at 2PM EST, but was told I would be subject to a feeThis seems to be in conflict with US DOT regulation CFR 259.5(b)(4), which states that airlines must allow customers to cancel or change flights within hours without feeThis fee is surprising (and contrary to regulations) and was not clear at booking that they would not follow that regulation (followed by every other online booking business to my knowledge)
The problem I've been having with Justfly*** is that I have not received any refund for my purchased airline ticketsIn April 2016, I purchased tickets to travel in MayI then added on more ticket and insurance for all of the tickets over the phoneDue to travel complications, we were unable to travelWhen I spoke with the company about changing or canceling the tickets, I was told to look out for my refund from their support departmentWhen I called again for a status update, I was then told there was no refundThey said there was no insurance, that I never showed up, that the conversations I had prior with their company didn't happen, and there was a language barrier, so I misunderstoodThey gave me a million excuses that they claimed eliminatinated any possibility of a refund that I was duefrom there, the issues have grown worseI have been given the run around with this company for over months nowThis is an injustice to consumers everywhere
Please, just stay awayI Booked a flight for November,3rd from Kansas City to West Palm Beach, returning on Nov,5thAfter paying for the flight and receiving a conformation message, I noticed the dates were different from the initial dates I had previously selectedI immediately contacted customer service to inform them of the error and was told that the error was on my endI then asked to speak with and was forwarded to a supervisor in an attempt to resolve what I thought was a simple and easy to fix computer errorI was inform by the supervisor that the error was on my end, and that I would have to pay a $dollar cancellation fee and from there re-book the flightI guess I should have read over the reviews before using this company, because after reading them I can see that I am not the only one this has happened toI really think they are using this process to squeeze and extra buck out of customersI will never do business with this company ever again and I advice anyone who's thinking thinking about using them to please stay away, they are rip offs!
I booked a flight for my husband and I to travel to *** ***Since there has been a change in the health of our caregiver, we have to bring the two kids (years old and year old)We understand that cancelling the flight for two and booking the flight for four would incur a cancellation feeHowever, what the booking company has decided was that we cannot apply the credit to the new booking because its new peopleThat makes absolutely no senseTwo out of the four people are the same (my husband and I)And, a booking for three people would cost $but for four people would cost $This make absolutely no senseWe just want to book and get the cheapest flight as well as have our credit apply to our new booking
I just booked a flight with justfl***I searched for flights departing 12/26/and returning 1/2/I ended up booking flights departing 12/and returning 12/I am not sure if I booked these dates or if justfl*** messed up the flightsBut realizing this within minutes of booking, I attempted to cancel the flightOn the website, it said there was a non-negotiable cancellation fee of $Thinking it was insane to pay $for cancelling a flight I booked within the half hour, I called the helplineThe recording told me it is a minimum of $for cancellationsWhen I spoke to a representative, I was told the fee is $When I still balked at the fee, the representative spoke to their supervisor and lowered it to $By that point, I was fed up and didn't want to continue dealing with this, so I accepted the $chargeI think it is absurd that I am charged for canceling a flight (I didn't intend to book) within half an hour of bookingI especially think it's absurd that the cancellation fee changes between the website, the automated recording on the helpline, and speaking to a representativeThis screams SCAM to me
On May 30, , I made a call to Justfly customer service to change my flight date The representative on that day gave me a modification fee of $for each passenger He told me it would cost me $to made the modificationsI agree with the price and made the changesA few days later, I saw a charged on my account for $from Justfly and $from Spirit airline for the modificationI called spirit airline about the charges , they told me to contact JustflyThey had nothing to do with thisI was not informed that spirit was going to charge me a fee for modification when I call justfly customer service; otherwise I would not have made the changesWhen I called Justfly to let them know about the chargesThey kept apologizing for the charges but did nothing to resolve the issuesAfter being placed on hold for a very long time, I finally spoke to the supervisor name RentTalking to Rent was like talking to a brick wallHe didn't listen to my complaints and told me that
I purchased an air ticket via justfly on singapore airlinesSince I bought the ticket, I legally changed my last name from *** *** ** *** ***I contacted justfly to change my name and presented all the legal documentsThey said that the name change cannot be processed and I have to cancel the ticket and rebook ticket with the applicable cancellation feeI confirmed with singapore airlines and they confirmed that last name change is easily done with the correct legal documentationDue to incompetence and incorrect information provided by just fly customer service, they made me cancel my ticket and charged me a very high change fee which was not discussed or agreed uponThey have not yet issued me the refund for the tickets.They owe us around dollars in refundAlso, they charged us dollars on our credit card without our consent
On June 13th, my husband and I arrived at JFK International Airport in NYC, NYAt pm, we were told that my husband’s name on his plane ticket did not perfectly match his passport (A common mistake for many first time international travelers)Therefore, we were instructed to call the airline and change the name on the ticketHowever, the airline left us on hold for over an hourSo, we tried calling our travel agency with whom we booked the tickets (Justfly***)After many tries, we were able to get through to the travel agencyAfter explaining our situation, the person at Justfly*** said that she would contact the airline and change the name on the ticketHowever, after about an hour, they were unsuccessfulJustfly*** then instructed my husband to cancel his ticket, and they would instantly rebook him a new ticket with the correct nameSo, we canceled his ticket about an hour and a half before our flight was set to departAfter canceling his ticket, the person from Justfl
Wish I would've read the Revdex.com reviews before I booked my flight! Justfly*** is a joke! *** Airlines changed my flight itinerary that didn't work with my travel plans so I called justfly to cancel my flight and get a refundThe total refund request was $After multiple calls (and a ton of wasted minutes on hold), I was told by the Reservation Dept my refund request would be submitted and I'd get a confirmation call within hrsThe next day I received a voicemail to call the Reservation DeptI didThey said I would get a refund of $in 6-weeksI asked about the remaining charges that covered insurance and seat request fees and was told I would need to speak to the Customer Service DeptAfter a min hold, they disconnected the callI called the Reservation Dept back, was told I need to speak to Customer Svc and was transferredThis time I got to a rep and was told I need to speak to Reservation DeptI got the Reservation Dept and was told I need to speak to Customer SvcI was fed up! This company needs to get their st togetherI gave upI was furious & ended the callA total of about an hour and a half has been wasted trying to deal with them! I urge everybody that is considering using just fly*** to know they are crooks! Don't waste your time or money!
I booked a round trip flight with just fly and then when it came to change my flight for the return flight, I was charged a fee that I did not agree toI was kept from taking my redturn flight as agreed upon and then just fly has refused to offer a refundI was charged for a round trip flight and I was not allowed to take my return flight as I booked it
My reference # at Justfly is ***I have been trying to get a refund on a flight that was cancelled back in November I've called several times and always told to wait to eight weeksThis has been going on since NovCalled today May 9, and now I'm told that the check ***) for $was mailed on 02/27/I have never received this check and I told them thatThey just continually restate that the check was mailed on the 27th of FebThey said to check with my post officeWhat?? That's over months agoIf they really sent it, I would have received it by nowThis check just doesn't existI am still looking for my refund of $Please help[ me if you canThank you
I am writing this letter in regards to the terrible experience I had in my business dealings with the business justfly***On December 24th, I booked two tickets under the same names and destinations as well as the same email address attached to the ticketsOn the justfly*** website, they clearly advertised that reservations can be made and cancelled for a full refund with no penalty or fees within hours of the bookingAfter I made these online bookings I realized that the dates were not correct and they needed to be cancelledI immediately called justfly*** and gave them the only number that I saw on the paperworkI also gave the agent my full name, my email address, my travel partner’s full name, and the name of the travel origins and destinationsI told them that these all needed to be cancelled, and they said they could do this for meAfter not seeing the full refund to my credit card by December 28th, I called justfly*** again and inquired as to why it had not be
I called Justfly customer service for a better, unpublished ticket price per their websiteDuring the conversation with their representative, before I gave him permission to charge my credit card for the tickets I asked the representative a question regarding proper identification documentation for one of the passengers because of government regulation for people travelling from Montana on domestic flightsHe was vague in answering my question so as a result I informed him that I did not want to make the purchase which at that time he told me the tickets had already been purchasedHe said I would have to be transferred to their customer service to resolve the issueHe then transferred me to customer service which then told me that I could keep the tickets or if I cancelled they would have to charge me $per person cancellation feeAnd I asked him if I must pay the fee even though the tickets were purchased without my permission? He said it was out of their hands, that was the
In May 2016, I purchased a roundtrip ticket with this company for business class from NYC to JapanThe website clearly notes that exchange and refund is possibleWithin days, I needed to chang the ticket and after lengthy phone exchange, I was told that not only was I not refunded for the flight I no longer needed, but that also there would be an additional fee for rebookingI purchased another ticket and travelled as neededI filed a complaint with Revdex.com, they called back to simply apologizeNow I am trying to book my ticket before it expires in MayThe company cannot find the same fare for businessAfter min on the phone, they tell me (1) the ticket cannot be downgraded for premium economy or economy and (2) that they cannot find a business class seat for $on that airlineTheir solutionCall back tomorrowThis is an outrageous way to cash the money and not give any leeway for travelIt is impossible to speak to anyone with authorityI should be able to use the credi
This company is quite possibly the biggest SCAM going!!!!! Don’t let their cheap prices reel you inI regret my decision not to book directly with the Airlines myselfI booked four tickets to go skiing in Deer Valley and their prices seemed great and competitiveWhen I received the email confirmation my husband’s name was spelled incorrectlyThey had reviewed the spelling of all of the names with me to approve themMy husband’s name was spelled completely different than what I approved.When I called them to fix this I was transferred three times and spent two hours on the phoneI was told I would have to pay $to change the ticketI argued with them and told them that it was not my fault but rather their error and I should not be expected to pay anythingThey said their staff is well trained and it wasn’t their mistakeI was then told they could lower the fee down to $When I called both JetBlue & American Airlines they told me there should be no fee whatsoeverThe next day I called back again and spent another two hours on the phone and they kept telling me they couldn’t get through to the airlines to change it but they would do it once they could get through to themI was actually in tears because they were telling me after two hours on the phone that there must be a poor connection and that they couldn’t hear me and would have to end the callThey said they were unable to divulge where their business wasI believe it’s IndiaThis company should be ashamed of how they do businessI’ve also been charged an unexplained fee for $after our phone conversationsHorrible experience that gives the Airlines a bad name! Stay away!!
Was told when I cancelled a reservation that I would be able to re-book to anywhere I wished to travel as long as I traveled by July 17thEach time I've tried to re-book there are no flights availableNow being told I have to go to same destination as priorCompletely different than what I was told at cancellationNow I've been on hold for minutes while truing to resolve this
Dear Sir/Madam: In June 2016, I purchased two return tickets of Etihad Airways operated by Jet Airways from justfly*** booking reference # 015-279-791, one for my wife ( MsVaishali *** ) and one for my son (*** ***) flying from San Francisco, CA to Ahmedabad, India on July 07th, and return from Ahmedabad to San Francisco on December 7thI paid full price of around $for two ticketsSo on July 7th my wife and son went thereThey were supposed to come back on December 7th, but my wife had a family emergency over there, so she had to stay longerSo, I requested extension of both the tickets from December 7th, to April 25th, and justfly*** extended both the tickets for a charge of $But, on Monday April 10th, I received an email from justfly*** stating that airline has cancelled one of the return flight so you need to call justfly*** customer service no at 1.800.717.5015, so I called them on Monday April 10th, and they asked me to give altern
Called to cancel my flight to Japan within hours of purchase Waited on phone for and 1/hours Person on phone stated the entire amount would be refunded No confirmation email was sentCalled again after hour wait and the person said they had no record of my cancelation No refund was ever sent to my cardVery frustrating
My son booked a flight through Just FlyHe was unable to use the flight he booked so we paid a $cancellation fee and was told he could use the credit for the full amount of the original flightWe just tried to book him a flight using the credit and they said there was an additional fee of $for booking fees and taxesThe flight we found was actually less than the credit amountThere is nothing on the website or anywhere that states there would be additional feesIn fact, they told him when he cancelled there were not any additional fees when he uses the creditWe called the company to complain and they really had nothing to say and could not even verify that the additional fees are anywhere on the website
I called to cancel a flight on 11/25/and was told it would be $per ticket, they suggested I should call the CSA Travel Protection Insurance that I purchased firstI then called back on 11/27/to cancel and was told it would be $per ticket to cancelI am still trying to work things out but this Company is very hard to work with and customer service people are hard to understand (not so good English) and I get a different response every person I speak with
I purchased a ticket on justfly*** *** *** on June 30th at 9:30AM EST for a flight on July 7thI tried to cancel the ticket at 2PM EST, but was told I would be subject to a feeThis seems to be in conflict with US DOT regulation CFR 259.5(b)(4), which states that airlines must allow customers to cancel or change flights within hours without feeThis fee is surprising (and contrary to regulations) and was not clear at booking that they would not follow that regulation (followed by every other online booking business to my knowledge)
The problem I've been having with Justfly*** is that I have not received any refund for my purchased airline ticketsIn April 2016, I purchased tickets to travel in MayI then added on more ticket and insurance for all of the tickets over the phoneDue to travel complications, we were unable to travelWhen I spoke with the company about changing or canceling the tickets, I was told to look out for my refund from their support departmentWhen I called again for a status update, I was then told there was no refundThey said there was no insurance, that I never showed up, that the conversations I had prior with their company didn't happen, and there was a language barrier, so I misunderstoodThey gave me a million excuses that they claimed eliminatinated any possibility of a refund that I was duefrom there, the issues have grown worseI have been given the run around with this company for over months nowThis is an injustice to consumers everywhere
Please, just stay awayI Booked a flight for November,3rd from Kansas City to West Palm Beach, returning on Nov,5thAfter paying for the flight and receiving a conformation message, I noticed the dates were different from the initial dates I had previously selectedI immediately contacted customer service to inform them of the error and was told that the error was on my endI then asked to speak with and was forwarded to a supervisor in an attempt to resolve what I thought was a simple and easy to fix computer errorI was inform by the supervisor that the error was on my end, and that I would have to pay a $dollar cancellation fee and from there re-book the flightI guess I should have read over the reviews before using this company, because after reading them I can see that I am not the only one this has happened toI really think they are using this process to squeeze and extra buck out of customersI will never do business with this company ever again and I advice anyone who's thinking thinking about using them to please stay away, they are rip offs!
I booked a flight for my husband and I to travel to *** ***Since there has been a change in the health of our caregiver, we have to bring the two kids (years old and year old)We understand that cancelling the flight for two and booking the flight for four would incur a cancellation feeHowever, what the booking company has decided was that we cannot apply the credit to the new booking because its new peopleThat makes absolutely no senseTwo out of the four people are the same (my husband and I)And, a booking for three people would cost $but for four people would cost $This make absolutely no senseWe just want to book and get the cheapest flight as well as have our credit apply to our new booking
I just booked a flight with justfl***I searched for flights departing 12/26/and returning 1/2/I ended up booking flights departing 12/and returning 12/I am not sure if I booked these dates or if justfl*** messed up the flightsBut realizing this within minutes of booking, I attempted to cancel the flightOn the website, it said there was a non-negotiable cancellation fee of $Thinking it was insane to pay $for cancelling a flight I booked within the half hour, I called the helplineThe recording told me it is a minimum of $for cancellationsWhen I spoke to a representative, I was told the fee is $When I still balked at the fee, the representative spoke to their supervisor and lowered it to $By that point, I was fed up and didn't want to continue dealing with this, so I accepted the $chargeI think it is absurd that I am charged for canceling a flight (I didn't intend to book) within half an hour of bookingI especially think it's absurd that the cancellation fee changes between the website, the automated recording on the helpline, and speaking to a representativeThis screams SCAM to me
On May 30, , I made a call to Justfly customer service to change my flight date The representative on that day gave me a modification fee of $for each passenger He told me it would cost me $to made the modificationsI agree with the price and made the changesA few days later, I saw a charged on my account for $from Justfly and $from Spirit airline for the modificationI called spirit airline about the charges , they told me to contact JustflyThey had nothing to do with thisI was not informed that spirit was going to charge me a fee for modification when I call justfly customer service; otherwise I would not have made the changesWhen I called Justfly to let them know about the chargesThey kept apologizing for the charges but did nothing to resolve the issuesAfter being placed on hold for a very long time, I finally spoke to the supervisor name RentTalking to Rent was like talking to a brick wallHe didn't listen to my complaints and told me that
I purchased an air ticket via justfly on singapore airlinesSince I bought the ticket, I legally changed my last name from *** *** ** *** ***I contacted justfly to change my name and presented all the legal documentsThey said that the name change cannot be processed and I have to cancel the ticket and rebook ticket with the applicable cancellation feeI confirmed with singapore airlines and they confirmed that last name change is easily done with the correct legal documentationDue to incompetence and incorrect information provided by just fly customer service, they made me cancel my ticket and charged me a very high change fee which was not discussed or agreed uponThey have not yet issued me the refund for the tickets.They owe us around dollars in refundAlso, they charged us dollars on our credit card without our consent
On June 13th, my husband and I arrived at JFK International Airport in NYC, NYAt pm, we were told that my husband’s name on his plane ticket did not perfectly match his passport (A common mistake for many first time international travelers)Therefore, we were instructed to call the airline and change the name on the ticketHowever, the airline left us on hold for over an hourSo, we tried calling our travel agency with whom we booked the tickets (Justfly***)After many tries, we were able to get through to the travel agencyAfter explaining our situation, the person at Justfly*** said that she would contact the airline and change the name on the ticketHowever, after about an hour, they were unsuccessfulJustfly*** then instructed my husband to cancel his ticket, and they would instantly rebook him a new ticket with the correct nameSo, we canceled his ticket about an hour and a half before our flight was set to departAfter canceling his ticket, the person from Justfl
Wish I would've read the Revdex.com reviews before I booked my flight! Justfly*** is a joke! *** Airlines changed my flight itinerary that didn't work with my travel plans so I called justfly to cancel my flight and get a refundThe total refund request was $After multiple calls (and a ton of wasted minutes on hold), I was told by the Reservation Dept my refund request would be submitted and I'd get a confirmation call within hrsThe next day I received a voicemail to call the Reservation DeptI didThey said I would get a refund of $in 6-weeksI asked about the remaining charges that covered insurance and seat request fees and was told I would need to speak to the Customer Service DeptAfter a min hold, they disconnected the callI called the Reservation Dept back, was told I need to speak to Customer Svc and was transferredThis time I got to a rep and was told I need to speak to Reservation DeptI got the Reservation Dept and was told I need to speak to Customer SvcI was fed up! This company needs to get their s
t togetherI gave upI was furious & ended the callA total of about an hour and a half has been wasted trying to deal with them! I urge everybody that is considering using just fly*** to know they are crooks! Don't waste your time or money!
I booked a round trip flight with just fly and then when it came to change my flight for the return flight, I was charged a fee that I did not agree toI was kept from taking my redturn flight as agreed upon and then just fly has refused to offer a refundI was charged for a round trip flight and I was not allowed to take my return flight as I booked it
My reference # at Justfly is ***I have been trying to get a refund on a flight that was cancelled back in November I've called several times and always told to wait to eight weeksThis has been going on since NovCalled today May 9, and now I'm told that the check ***) for $was mailed on 02/27/I have never received this check and I told them thatThey just continually restate that the check was mailed on the 27th of FebThey said to check with my post officeWhat?? That's over months agoIf they really sent it, I would have received it by nowThis check just doesn't existI am still looking for my refund of $Please help[ me if you canThank you
I am writing this letter in regards to the terrible experience I had in my business dealings with the business justfly***On December 24th, I booked two tickets under the same names and destinations as well as the same email address attached to the ticketsOn the justfly*** website, they clearly advertised that reservations can be made and cancelled for a full refund with no penalty or fees within hours of the bookingAfter I made these online bookings I realized that the dates were not correct and they needed to be cancelledI immediately called justfly*** and gave them the only number that I saw on the paperworkI also gave the agent my full name, my email address, my travel partner’s full name, and the name of the travel origins and destinationsI told them that these all needed to be cancelled, and they said they could do this for meAfter not seeing the full refund to my credit card by December 28th, I called justfly*** again and inquired as to why it had not be
I called Justfly customer service for a better, unpublished ticket price per their websiteDuring the conversation with their representative, before I gave him permission to charge my credit card for the tickets I asked the representative a question regarding proper identification documentation for one of the passengers because of government regulation for people travelling from Montana on domestic flightsHe was vague in answering my question so as a result I informed him that I did not want to make the purchase which at that time he told me the tickets had already been purchasedHe said I would have to be transferred to their customer service to resolve the issueHe then transferred me to customer service which then told me that I could keep the tickets or if I cancelled they would have to charge me $per person cancellation feeAnd I asked him if I must pay the fee even though the tickets were purchased without my permission? He said it was out of their hands, that was the
In May 2016, I purchased a roundtrip ticket with this company for business class from NYC to JapanThe website clearly notes that exchange and refund is possibleWithin days, I needed to chang the ticket and after lengthy phone exchange, I was told that not only was I not refunded for the flight I no longer needed, but that also there would be an additional fee for rebookingI purchased another ticket and travelled as neededI filed a complaint with Revdex.com, they called back to simply apologizeNow I am trying to book my ticket before it expires in MayThe company cannot find the same fare for businessAfter min on the phone, they tell me (1) the ticket cannot be downgraded for premium economy or economy and (2) that they cannot find a business class seat for $on that airlineTheir solutionCall back tomorrowThis is an outrageous way to cash the money and not give any leeway for travelIt is impossible to speak to anyone with authorityI should be able to use the credi
This company is quite possibly the biggest SCAM going!!!!! Don’t let their cheap prices reel you inI regret my decision not to book directly with the Airlines myselfI booked four tickets to go skiing in Deer Valley and their prices seemed great and competitiveWhen I received the email confirmation my husband’s name was spelled incorrectlyThey had reviewed the spelling of all of the names with me to approve themMy husband’s name was spelled completely different than what I approved.When I called them to fix this I was transferred three times and spent two hours on the phoneI was told I would have to pay $to change the ticketI argued with them and told them that it was not my fault but rather their error and I should not be expected to pay anythingThey said their staff is well trained and it wasn’t their mistakeI was then told they could lower the fee down to $When I called both JetBlue & American Airlines they told me there should be no fee whatsoeverThe next day I called back again and spent another two hours on the phone and they kept telling me they couldn’t get through to the airlines to change it but they would do it once they could get through to themI was actually in tears because they were telling me after two hours on the phone that there must be a poor connection and that they couldn’t hear me and would have to end the callThey said they were unable to divulge where their business wasI believe it’s IndiaThis company should be ashamed of how they do businessI’ve also been charged an unexplained fee for $after our phone conversationsHorrible experience that gives the Airlines a bad name! Stay away!!
Was told when I cancelled a reservation that I would be able to re-book to anywhere I wished to travel as long as I traveled by July 17thEach time I've tried to re-book there are no flights availableNow being told I have to go to same destination as priorCompletely different than what I was told at cancellationNow I've been on hold for minutes while truing to resolve this
Dear Sir/Madam: In June 2016, I purchased two return tickets of Etihad Airways operated by Jet Airways from justfly*** booking reference # 015-279-791, one for my wife ( MsVaishali *** ) and one for my son (*** ***) flying from San Francisco, CA to Ahmedabad, India on July 07th, and return from Ahmedabad to San Francisco on December 7thI paid full price of around $for two ticketsSo on July 7th my wife and son went thereThey were supposed to come back on December 7th, but my wife had a family emergency over there, so she had to stay longerSo, I requested extension of both the tickets from December 7th, to April 25th, and justfly*** extended both the tickets for a charge of $But, on Monday April 10th, I received an email from justfly*** stating that airline has cancelled one of the return flight so you need to call justfly*** customer service no at 1.800.717.5015, so I called them on Monday April 10th, and they asked me to give altern
Called to cancel my flight to Japan within hours of purchase Waited on phone for and 1/hours Person on phone stated the entire amount would be refunded No confirmation email was sentCalled again after hour wait and the person said they had no record of my cancelation No refund was ever sent to my cardVery frustrating