The company placed a hold on my account for $2,and wouldn't send anything to my bank stating that it was done in error even after I had the bank send them a written statement with the reference numbers to the hold on my account to verify that the hold truly was on my bank accountThe customer service reps talked in circles and it took multiple times and over an hour on hold to get to a managerThe manager, don't trust it was one, talked in the same circles and in the end I gave up and hung up because I got sick of hearing the same thing! Poor Customer service! Right now I'm not sure if they are going to charge my account the extra or if the hold will expire but to either of these happen I can't use my money due to their errorDon't trust companies that can't own their mistakes and help their customers made it right!! Lucky I can handle having that kind of money on hold or my bills wouldn't be getting paid and I would be getting fees!! I will be filing a compliant if justfly.com charges the $2,to my account as it was not authorized and I have fully paid them for the price of my tickets
Booked online with justfly.com from DC to Beijing on 1/7/The flight was cancelled on the travel day of 4/28/with no reason and I was informed in the morning of that same daySpent many hours through the phone with justfly.com on 4/28, 5/18, 5/19, 5/and 5/29, trying to book another flight or get the refundjustfly.com agreed to refund the whole amount of $to my credit card and kept telling me to wait for the money to comeNow they told me that I need to fill out a form first in order to get the moneyThey never said about the form before or send me any email (except a nonreply email for my etickets) or paper mail about the caseAnd they said they could not send email to meI should send them an email! When I asked where to get the form and where to send the form, they gave me a fake email address that I could send the email to nowhere
Booked flight on Feb 13th, Credit card company called to ok charge of 779$ to Air CanadaAuthorized itNoted it was only half of fare due of 1687$Called just Justfly*** and they said they hadn't received auth on credit cardCalled citicard who verified it had been sentResubmitted credit card to justlly***and received confirmation that flight was bookedLater that night justflly *** email said flight cancelledCalled justfly*** to talk to supervisor " we don't have that number", said I was concerned about fraud, "put on hold 3-min, operator said still looking, another minutes on hold"Rico person from JustFly*** sound in India
The website said they have a hour cancellation windowWhen trying to cancel it online it say there would be a $fee taken back after the refund occurredOver the phone I spoke to an agent named Andrew who said the $was not refundable because it was a processing chargeI argued with him, and then asked to speak to a managerHe came back on the phone and said he was given a one time curtesy to lower the processing fee to $I said that the website said one could get a refund within hours, and this was a word game to not give me a refundHe said they didn't give manager's names, and no manager would come on the line because they had to issue either $or $for processingI have worked in customer service for a long time, and the website is duplicitousThis is advertising to say there is a hour window, and then charge a different fee
my flight was on 8/23/on 8/22/i was admitted to hospital on emergency surgery on 8/23/i was in surgery my wife and daughter try numerous times to call them and let them know about the situation they REFUSE to talk to them after two days I was able to talk with them and the bounce me all around but never reinstate my flight , I believe there is a federal law that states in the event of medical issues my booking should bee reinstate they refuse to do anything all they said was call the insurance and you get reimburse so now out off that I pay they saying im only going to get and this is going to take more than day to get why can any one do something about them this is HWY robbery why can the law look after them this is not should bee allowed in this country there is rules and regulations
I purchased international ticket and they misspelled my name on ticket.I called them back after hours and they charged me $cancellation fee.I explained I clearly spelled name right it's your mistake and they said its policy to charge me that price.I called them on May 25th at 8:am to purchase these tickets.I called after work on May 25th st 9pm
Tickets I purchased was not the amount I agree withI confirmed a payment of $for ticketsA confirmation of $was send to meI called Just Fly right awayThey were not helpful at allThey said the price can change in the processI told them numerous time I was not notified of a price change before I confirmed my flightI was on the phone with different customer service representative for about 1/hourTwo of the representatives asked me if I took a snap picture of the priceI told them why would I take a snap pic of itI told them to cancel my ticketsThey said I would have to pay a $cancellation fee for each ticketI explain to them I shouldn’t pay for a cancellation feeI continue arguing with the representative she said they would take $off for each cancellationWhich I did not agree withAt the end I ask if it was a recorded line she told me yesI told her I was going to make a complainI asked her for headquarters information and she tol
I booked a flight through JustFly*** back in december As I had an event happening at the time of the flight I contacted the support line to see how much would cost to change the flight days for both passengersThey told me that there was a fee of $ per person, but if I cancelled the fee was just $ and was getting a credit of $ to book a flight for the same passengers, origin and destination and airlines, that could be used until December 14th The only thing I had to pay extra, was in case there was a difference on the airfareThen I ended the communication, searched for a new flight to make sure the rate was the same as I paid before and called back, to speak to another representative (Thursday 15th around 1:40pm CST) and reconfirm what the first person told me about the cancellationShe asked me for a few minutes and confirmed me that cancelling and rebooking was cheaper that changing dates, as it was $ per person against to $ per person, so a
I was promised by a Justfly*** agent that I woiuld be charged $per person (total of $240.00) for the cancellation fees for my airline ticketsHowever, in the end I was charged $for each person, which is a total of $Therefore, Justfly.com owes me $
This is the worst customer service experience with a company I've encountered Regretfully having to cancel a non-refundable ticket due to a family member with a terminal illness leading to their death, I understood the ticket would not be refunded I reached out to confirm any refund possibility and inquire of any future credit on the ticket I was told on the phone there would be no future credit on the ticket and received an email stating the decline of the refund I reached out again asking if they could send the email including that the ticket would not be valid for future travel credit and was told I would receive the email within hrs Five times I reached out and the same response was given, and then the last call I was told they would not be able to send an email I can be told this over the phone, but they are not able to send it in an email is what I was told Each call to them on average takes an hour and any genuine customer service assistance is lacking It seems more like someone reading a script each time you call and poor training as I have to ask the person on the line to review the notes in their CRM before going through the entire situation each time Absolutely horrible....live and learn
M flight times changed and I am unable to obtain a new electronic ticket, which is required to get on the planeI have called times, and each time I am told that a new eticket will be issued within hours
I booked one way trip from PBI(west palm beach) to PDX(Portland) through website JustFlyRight after I pressed my submit botton and finished my booking I realized on the itinary the date is completely wrongIt says that the flight is for January 27th instead of December I don't know how that happened because I know that I specifically entered for December I called agency's customer service right away and explained what happened and that that's not the date that I need, but they told me that they can't do anything about it and they'll have to charge me cancellation feeI told them that it's not fair that they'll charge me cancellation fee or change of date fee when I just booked it a minute ago, but they said that's their policy and they will have to charge me these fees if I need another dateI had to go to work so I didn't have time to go back and forth with them over the phone so I called three times after that the following Monday and still received no resolutionAt thi
I bought an expensive business class tickets from JustFly*** for the travel using Qatar AirlinesThe reference number is 091-904-My original return travel date from Chennai to Atlanta was on 28th May Due to the health issue I could not travel on 28th May so on May 27, 2018, I changed my travel date to 5th June and paid the change fee of $to ***Our credit card statement shows $was paid to the JustFly*** and $was paid to Qatar airlines for this change of travel date (total is $1036.00)Qatar airlines did issue the updated ticket with 5th June return travel dateThe flight from Chennai was on 5th June at 3:amI went to the airport at 12:amI was the first business class passenger who was attended by Qatar associate who handles the business class customersQatar associate that my ticket was cancelled by JUSTFLY*** so I can’t travelI notified my father and he spent 5+ hours on the phone call with JustFly*** and
I have contacted the Revdex.com about this company already, a few weeks backI expressed all the problems I had with them company, one of the issues being the long hold times that we have to endure as customers while on the phone with this companyAlso calling and being put on hold, just to then be cut off of the callRecently I have been charged a lot of money from my phone provider for these long callsThis company constantly puts you on hold while they try to figure things out because they don't have the answersAlso I had to call back several times because I was told the wrong information and told my flight was changed and then informed it was notThe charges listed below are the fees I have incurred for all these calls I had to make and the hold timesI have my cell phone bill also, which proves itI want this company to reimburse me for these charges because I should not have to pay because the staff there do not know what they are doingSo many times I was left waiting because
THE MOST HORRIBLE BOOKING EXPERIENCE EVER! I'm an avid traveler and not once have I have had to deal with a nightmare such as thisI was scouting expedia, skyscanner, hopper and kayak and decided I had found I good deal via the latterSo I clicked on the tickets I wanted to purchase, taking a screenshot at first saying it's $Not once did my browser redirect me to a new page (justfly.com) and so I wasn't even aware that I was on that siteAfter putting in all the details I get a message saying to check my emailI go ahead and do that and what do you know, I was charged $Where the hell did that number come from? Immediately I call them to cancel this "scam/bait and switch deal"They tell me it's been canceled and that I should get $refunded to my credit card within 2-business daysI wanted to make sure they had really canceled it so I called ANA Air and they said the ticket while the reservation was canceled, the ticket was still activeI went back and forth, called justfly.com times, ANA air times and still no refundBeyond pissed! Such scammers!
We attempted to make airline reservations to travel from MCI to IAD on March 8thWhen I entered the debit card information the reservation was deniedWe entered different debit card accounts, but our rservations were cancelledThe date was Feb18thThis company still as our funds as of FebThey have kept me on hold for over hours and repeated callsThey were to email my bank to send the release code and still have not done thatThis is an outrageThey have $and for no reason
We used Justfl*** to book tickets for our church missions trip to help orphans in ZambiaOne of our team members could not make the trip due to his college class schedule changeWe were not looking for a refund to cancel one ticket but Justfl*** demanded $to forfeit this ticketAdditionally, all the fees and taxes for this unused ticket will be kept bu Justfl***When on the phone with them, they just put you on hold for several hours while stating that the "supervisor" is still busyIt is unethical and illegal to keep the taxes on a transaction that has not and will not happenWe fund raised as a church for a long timeHELP!!!!
Justfly*** charged me more than I authorized when I booked a flight with themThey are advertising one amount to get people to book with them and then charging a different amountBecause the tickets are non-refundable they are saying that there is nothing that they can doMy dispute however is not with the tickets that I purchased, but the price that I purchased themIt seems that they have found a loophole that allows them to charge amounts that people do not authorize and then keep the money even if there is a disputeThis is blatant advertisement and theft
The tavel agency, JustFly*** switched our roundtrip itenerary from Newark, NJ to Tampa, and back from Newark to Tampa, and back from Tampa to now JFK (and if you don't know the distances, well you have to travel through NYC to get from JFK to Newark, and at the earliest would be an hour and a half of driving)My wife and I called the airline, and JustFly***Both Delta, and JustFly*** told us two different things accusing eachother of wrong doing by usDelta said it was the third parties fault for the change, but they could change the reservation for 15X the priceWhich was $for two people, to $per personYeahnoJustfly*** said that Delta made the switch, and the only way to switch was with No Refund, cancel the original flight with a "service fee," and then fly with Unite Airlines for $190/per personQuality customer service is not that hardBoth Delta and JustFly*** could not provide considerate service for an issue sprung by both***
The company placed a hold on my account for $2,and wouldn't send anything to my bank stating that it was done in error even after I had the bank send them a written statement with the reference numbers to the hold on my account to verify that the hold truly was on my bank accountThe customer service reps talked in circles and it took multiple times and over an hour on hold to get to a managerThe manager, don't trust it was one, talked in the same circles and in the end I gave up and hung up because I got sick of hearing the same thing! Poor Customer service! Right now I'm not sure if they are going to charge my account the extra or if the hold will expire but to either of these happen I can't use my money due to their errorDon't trust companies that can't own their mistakes and help their customers made it right!! Lucky I can handle having that kind of money on hold or my bills wouldn't be getting paid and I would be getting fees!! I will be filing a compliant if justfly.com charges the $2,to my account as it was not authorized and I have fully paid them for the price of my tickets
Booked online with justfly.com from DC to Beijing on 1/7/The flight was cancelled on the travel day of 4/28/with no reason and I was informed in the morning of that same daySpent many hours through the phone with justfly.com on 4/28, 5/18, 5/19, 5/and 5/29, trying to book another flight or get the refundjustfly.com agreed to refund the whole amount of $to my credit card and kept telling me to wait for the money to comeNow they told me that I need to fill out a form first in order to get the moneyThey never said about the form before or send me any email (except a nonreply email for my etickets) or paper mail about the caseAnd they said they could not send email to meI should send them an email! When I asked where to get the form and where to send the form, they gave me a fake email address that I could send the email to nowhere
Please don't buy Air Ticket with JustflyIf you cancel the ticket they will charge haft the price on ticket purchased
Booked flight on Feb 13th, Credit card company called to ok charge of 779$ to Air CanadaAuthorized itNoted it was only half of fare due of 1687$Called just Justfly*** and they said they hadn't received auth on credit cardCalled citicard who verified it had been sentResubmitted credit card to justlly***and received confirmation that flight was bookedLater that night justflly *** email said flight cancelledCalled justfly*** to talk to supervisor " we don't have that number", said I was concerned about fraud, "put on hold 3-min, operator said still looking, another minutes on hold"Rico person from JustFly*** sound in India
The website said they have a hour cancellation windowWhen trying to cancel it online it say there would be a $fee taken back after the refund occurredOver the phone I spoke to an agent named Andrew who said the $was not refundable because it was a processing chargeI argued with him, and then asked to speak to a managerHe came back on the phone and said he was given a one time curtesy to lower the processing fee to $I said that the website said one could get a refund within hours, and this was a word game to not give me a refundHe said they didn't give manager's names, and no manager would come on the line because they had to issue either $or $for processingI have worked in customer service for a long time, and the website is duplicitousThis is advertising to say there is a hour window, and then charge a different fee
my flight was on 8/23/on 8/22/i was admitted to hospital on emergency surgery on 8/23/i was in surgery my wife and daughter try numerous times to call them and let them know about the situation they REFUSE to talk to them after two days I was able to talk with them and the bounce me all around but never reinstate my flight , I believe there is a federal law that states in the event of medical issues my booking should bee reinstate they refuse to do anything all they said was call the insurance and you get reimburse so now out off that I pay they saying im only going to get and this is going to take more than day to get why can any one do something about them this is HWY robbery why can the law look after them this is not should bee allowed in this country there is rules and regulations
I purchased international ticket and they misspelled my name on ticket.I called them back after hours and they charged me $cancellation fee.I explained I clearly spelled name right it's your mistake and they said its policy to charge me that price.I called them on May 25th at 8:am to purchase these tickets.I called after work on May 25th st 9pm
Tickets I purchased was not the amount I agree withI confirmed a payment of $for ticketsA confirmation of $was send to meI called Just Fly right awayThey were not helpful at allThey said the price can change in the processI told them numerous time I was not notified of a price change before I confirmed my flightI was on the phone with different customer service representative for about 1/hourTwo of the representatives asked me if I took a snap picture of the priceI told them why would I take a snap pic of itI told them to cancel my ticketsThey said I would have to pay a $cancellation fee for each ticketI explain to them I shouldn’t pay for a cancellation feeI continue arguing with the representative she said they would take $off for each cancellationWhich I did not agree withAt the end I ask if it was a recorded line she told me yesI told her I was going to make a complainI asked her for headquarters information and she tol
I booked a flight through JustFly*** back in december As I had an event happening at the time of the flight I contacted the support line to see how much would cost to change the flight days for both passengersThey told me that there was a fee of $ per person, but if I cancelled the fee was just $ and was getting a credit of $ to book a flight for the same passengers, origin and destination and airlines, that could be used until December 14th The only thing I had to pay extra, was in case there was a difference on the airfareThen I ended the communication, searched for a new flight to make sure the rate was the same as I paid before and called back, to speak to another representative (Thursday 15th around 1:40pm CST) and reconfirm what the first person told me about the cancellationShe asked me for a few minutes and confirmed me that cancelling and rebooking was cheaper that changing dates, as it was $ per person against to $ per person, so a
I was promised by a Justfly*** agent that I woiuld be charged $per person (total of $240.00) for the cancellation fees for my airline ticketsHowever, in the end I was charged $for each person, which is a total of $Therefore, Justfly.com owes me $
This is the worst customer service experience with a company I've encountered Regretfully having to cancel a non-refundable ticket due to a family member with a terminal illness leading to their death, I understood the ticket would not be refunded I reached out to confirm any refund possibility and inquire of any future credit on the ticket I was told on the phone there would be no future credit on the ticket and received an email stating the decline of the refund I reached out again asking if they could send the email including that the ticket would not be valid for future travel credit and was told I would receive the email within hrs Five times I reached out and the same response was given, and then the last call I was told they would not be able to send an email I can be told this over the phone, but they are not able to send it in an email is what I was told Each call to them on average takes an hour and any genuine customer service assistance is lacking It seems more like someone reading a script each time you call and poor training as I have to ask the person on the line to review the notes in their CRM before going through the entire situation each time Absolutely horrible....live and learn
M flight times changed and I am unable to obtain a new electronic ticket, which is required to get on the planeI have called times, and each time I am told that a new eticket will be issued within hours
I booked one way trip from PBI(west palm beach) to PDX(Portland) through website JustFlyRight after I pressed my submit botton and finished my booking I realized on the itinary the date is completely wrongIt says that the flight is for January 27th instead of December I don't know how that happened because I know that I specifically entered for December I called agency's customer service right away and explained what happened and that that's not the date that I need, but they told me that they can't do anything about it and they'll have to charge me cancellation feeI told them that it's not fair that they'll charge me cancellation fee or change of date fee when I just booked it a minute ago, but they said that's their policy and they will have to charge me these fees if I need another dateI had to go to work so I didn't have time to go back and forth with them over the phone so I called three times after that the following Monday and still received no resolutionAt thi
I bought an expensive business class tickets from JustFly*** for the travel using Qatar AirlinesThe reference number is 091-904-My original return travel date from Chennai to Atlanta was on 28th May Due to the health issue I could not travel on 28th May so on May 27, 2018, I changed my travel date to 5th June and paid the change fee of $to ***Our credit card statement shows $was paid to the JustFly*** and $was paid to Qatar airlines for this change of travel date (total is $1036.00)Qatar airlines did issue the updated ticket with 5th June return travel dateThe flight from Chennai was on 5th June at 3:amI went to the airport at 12:amI was the first business class passenger who was attended by Qatar associate who handles the business class customersQatar associate that my ticket was cancelled by JUSTFLY*** so I can’t travelI notified my father and he spent 5+ hours on the phone call with JustFly*** and
I have contacted the Revdex.com about this company already, a few weeks backI expressed all the problems I had with them company, one of the issues being the long hold times that we have to endure as customers while on the phone with this companyAlso calling and being put on hold, just to then be cut off of the callRecently I have been charged a lot of money from my phone provider for these long callsThis company constantly puts you on hold while they try to figure things out because they don't have the answersAlso I had to call back several times because I was told the wrong information and told my flight was changed and then informed it was notThe charges listed below are the fees I have incurred for all these calls I had to make and the hold timesI have my cell phone bill also, which proves itI want this company to reimburse me for these charges because I should not have to pay because the staff there do not know what they are doingSo many times I was left waiting because
THE MOST HORRIBLE BOOKING EXPERIENCE EVER! I'm an avid traveler and not once have I have had to deal with a nightmare such as thisI was scouting expedia, skyscanner, hopper and kayak and decided I had found I good deal via the latterSo I clicked on the tickets I wanted to purchase, taking a screenshot at first saying it's $Not once did my browser redirect me to a new page (justfly.com) and so I wasn't even aware that I was on that siteAfter putting in all the details I get a message saying to check my emailI go ahead and do that and what do you know, I was charged $Where the hell did that number come from? Immediately I call them to cancel this "scam/bait and switch deal"They tell me it's been canceled and that I should get $refunded to my credit card within 2-business daysI wanted to make sure they had really canceled it so I called ANA Air and they said the ticket while the reservation was canceled, the ticket was still activeI went back and forth, called justfly.com times, ANA air times and still no refundBeyond pissed! Such scammers!
We attempted to make airline reservations to travel from MCI to IAD on March 8thWhen I entered the debit card information the reservation was deniedWe entered different debit card accounts, but our rservations were cancelledThe date was Feb18thThis company still as our funds as of FebThey have kept me on hold for over hours and repeated callsThey were to email my bank to send the release code and still have not done thatThis is an outrageThey have $and for no reason
We used Justfl*** to book tickets for our church missions trip to help orphans in ZambiaOne of our team members could not make the trip due to his college class schedule changeWe were not looking for a refund to cancel one ticket but Justfl*** demanded $to forfeit this ticketAdditionally, all the fees and taxes for this unused ticket will be kept bu Justfl***When on the phone with them, they just put you on hold for several hours while stating that the "supervisor" is still busyIt is unethical and illegal to keep the taxes on a transaction that has not and will not happenWe fund raised as a church for a long timeHELP!!!!
Justfly*** charged me more than I authorized when I booked a flight with themThey are advertising one amount to get people to book with them and then charging a different amountBecause the tickets are non-refundable they are saying that there is nothing that they can doMy dispute however is not with the tickets that I purchased, but the price that I purchased themIt seems that they have found a loophole that allows them to charge amounts that people do not authorize and then keep the money even if there is a disputeThis is blatant advertisement and theft
The tavel agency, JustFly*** switched our roundtrip itenerary from Newark, NJ to Tampa, and back from Newark to Tampa, and back from Tampa to now JFK (and if you don't know the distances, well you have to travel through NYC to get from JFK to Newark, and at the earliest would be an hour and a half of driving)My wife and I called the airline, and JustFly***Both Delta, and JustFly*** told us two different things accusing eachother of wrong doing by usDelta said it was the third parties fault for the change, but they could change the reservation for 15X the priceWhich was $for two people, to $per personYeahnoJustfly*** said that Delta made the switch, and the only way to switch was with No Refund, cancel the original flight with a "service fee," and then fly with Unite Airlines for $190/per personQuality customer service is not that hardBoth Delta and JustFly*** could not provide considerate service for an issue sprung by both***