I learned that I would need to travel to China for work, but this trip would overlap with a personal trip I had already scheduledThis means that I wouldn't be in the US to take the outbound portion of my flight I booked with Justfly*** on Icelandair, but rather that I would only be travelling on the inbound leg, Frankfurt to ChicagoWhen I called Icelandair to let them know that I wouldn't be on the outgoing leg, and not to forfeit my ticket, they said this was absolutely no problem, but that since I had booked through Justfly, I would need them to call to alert them that I wouldn't be on the outgoing legThis is when all the problems startedI called Justfly.com's number and waited, and waited, and waited to speak to a customer service repOnce I did speak to someone, her English pronunciation and comprehension was so bad, that it took over minutes just for her to find my booking confirmationThe next minutes were grueling, as she didn't understand anything I said, I had
I booked a flight using this websiteI realized they made an error on the departure date for one of my flights which cost about $one wayWhen I called to notify them of the error two weeks before I was scheduled for my flight, they informed me that I would have to pay $for an error THEY made, on top of rebooking my flightI asked for a refund, because as a struggling college student, I do not have disposable income to book flights left and right, especially for an error THEY madeThen, I had another issue where they charged my card $for an unauthorized transaction, which was a flight I did not take
I recently purchased a ticket from this agency online and I realized on the ticket my mother's middle name was use as her last name, I called them and they charge me $dollars for thatThe person I spoke to was very rude and hang up on meshe told they are canceling my ticket and I have to wait 3-days to get my my refundPlease do not use them they sucks and will rip you off
My review in regards to the conduct of ***, employee # ***, for failing to perform his duties as a supervisory agent for Justfly***On 11/7/2018, my wife provided the information for all members of my family for travel purposes She typed the middle name of our son, *** *** *** When the confirmation came, it was processed as *** * *** Just Fly told us that it wasn't so easy to change the name and offered a full refund of the cancellation fees and owned that the fault was on their sideOn 11/8/2018, we called to get the flight that was cancelled the evening prior We were very careful to type the full name of our infant son, *** *** *** When we received the confirmation, the same mistake was in place, labeling our son as *** * *** This creates passport issues and we need the full name Just Fly refused to change the name and wanted to charge $cancellation fee for each passenger They then reduced the cancellation fee to $per passenger, even though Just Fly was***pletely at fault for the typographical errorI then requested to speak with the supervisor, ***, Employee #*** He refused to accept responsibility for the mistake of Just Fly and insisted that I should cancel the flight and pay the fee, even though it is Just Fly that messed up They insisted they had a screen shot where we messed up the spelling of our son's name, but refused to share that screenshot with us I felt he was insecure and unwilling to admit to the fault of his team and his agents I request that ***, Employee #*** receive retraining on his duties as well as a detailed class on business ethics when performing duties
This business dishonored their contract for an airfare purchase and refused to solve the issue through customer serviceThis can be interpreted as fraud and breach of contractA civil suit would not be worthwhile for myself as the consumer but they should not be allowed to get away with this eitherIt was a $airline reservation that they cancelled without telling meThey send me a cryptic email saying I should call the airline, no other information that was helpful was contained in the emailI called the airline who told me my flight was cancelledJustfly blew me off on the phone and hung up on me after being on hold for minutesI asked to speak to a supervisor twice and the horrible customer service person hung up on meSecond call I waited minutes to get through only to ask the horrible customer service rep (a new one I guess they are all horribly incompetent and rude) who I asked to talk to a supervisor at LEAST timesshe refused to help and and put me on hold
An online purchase was made of a flight in error, on July 20, for July Since this was made in error I tried to find an online way to cancel the flight however this option was not working and would not allow me to cancel the flight and submit my requestSo I tried to call the customer service which I was on hold for over hours with the line being put on hold for this timeI tried all night to get a hold of someone to help me with the cancellation and did not get throughI tried all day and night on July 20th and then again on July Only getting as close as being put on hold with someone that said they can't help me with the cancellation and then putting me through to a supervisor that I never got through to as the line was cut off after about an hour on holdI have since then tried several times to call and speak with someone that could help me and with no help since the flight already left
Bate and switch...advertised flight for $per ticket for two passengers Attempted booking, received confirmation of "Congratulations"...flights were still available I proceeded with bookings of all mine and daughter's personal information until I noticed price hike of $per ticket before hitting submit Called hotline customer service *** *** to inquire about price delta after being told of flight availability After two call transfers, *** shared with me that they could not help me because I had not booked a flight Well of course not Buyer beware, double check price before check out
I purchased a airline ticket from justfly and entered specific time and dates for departing and returning flightI recieved a confirmation from them right after and it showed the correct departing time and date and the charge to my credit cardI did not look any furtherAssumed that Everything I entered would be correct in my order as it should beNot until today, two weeks later, I was asked for the details of my flightI looked at my airline page at upcoming flights and it only showed the departing flightI called Justfly and was told that my returnijng flight was at 5:amI explained that their must be an error because I booked the 1:40pm flightWe were going on vacation to stay with friends and nothing to rush back for and never would I ask my friends to drive me to the airport at 3amThey told me that I had hrs to make a change when I recieved my itineraryI told them their must have been a computer errorI did not select this flightPolite and robitic, all agen
Recently I requested a change in the time of my flight, but not in the date of travelWhen I contacted the agent at Justfly, I was very clear and specific that the flight had to be on the same dayUnfortunately I was disconnected from the agent prior to confirming the flight date and timeThe agent then proceeded to rebook our flight but unfortunately booked it for the wrong dayWhen I contacted Justfly concerning this mistake, I have repeatedly been told that they need to investigate the case to confirm if I or the agent made a mistakeThey did not offer to get us on another flight at our earliest convenience, which subsequently resulted in me booking an entirely new flightAt this point there is still no resolution of the issue and I have paid over twice what the original round trips priceAdditionally every time I contact the company, there is no continuity of service and there is no guarantee as to when the investigation will be ending
I had a verbal contract with the ticket agentThe agent advised that the cost to change to ticket form xx date to xx date would be $In return I would receive $507CAD in credit per traveler or ($1521) that I can apply towards my re-booking feesRe-booking fee is $per travelerAnd this leaves me with $in credit towards my next travel purchase before May All currencies are in CADThe agent purposefully did not inform me of additional airline fees associated with the changeI clearly asked the agent to confirm there would not be extra chargesThe agent said $is all in and no additional chargersThe agent said no extra charges, in fact I would have a creditThe Future Travel Credit, this is what the agent called it, would take hr to activateAn hour later after this was done, I saw a missed call from agentI called and was told there are extra charges to re-book my ticketI believe this firm "Just Fly" has deliberately lied about the details of the fl
I bought a ticket to Nicaragua from Justfly*** along with the flight insurance in case anything happenedAfter monitoring the news and political landscape of Nicaragua the country ended up on our government's do not fly listI filed a claim with the insurance (CSA) and they denied it because it was not a "terrorist" situationThe day I called to dispute this claim more people and a baby were shot and killed in Managua, the city I was supposed to fly intoI had also talked to a friend who's wife's family is from Managua and they said that the Nicaraguan government had recently asked the family to use their home for a vantage point and when the family didn't let them the government lit their house fire and burned it down with the family insideI explained all of this to the insurance company but they still didn't find this good enough reason to give my money backTherefore, making the insurance on the ticket I purchased pointlessI called the Copa airline directly and they were
I booked a business class ticket with justfly.comWhen I went into check my itinerary onlineMy return flight from London disappearedI called the *** airline to revolve this and they indicated that I must call justfly.comOn an international call, I dialed justflyIt took them over min to answer the call and when they did, they had an incompetent customer service rep *** ***He completely did not know what he was doing as an indicator of poor trainingHe couldn't figure out why my flight disappear and asked me to contact the airline although I repeated told him that the airline wasn't willing to help and that that justfly had to correct itI asked for a supervisor after speaking with him for an hour and he took another hour to get a supervisor on call after I was screaming of frustrationThe supervisor finally got on the call and put the flight back on and when I asked for compensation for this international call that cost a total of $540,due to the incompetence of t
I called to cancel a reservation for one of the people on the flight months an days outI bought CSA travel insuranceI called, spoke to a representative in a foreign countryThey were telling me it would be over 40% I would not get back due to fees, and that I would not receive it for 6-weeksI said that was insane and sounded fraudulent, after which they offered to reduce their own cancellation fee by a modest amountWhen I asked to speak to a manager, they told me that it would be a half hour until that could happen, I said this was unacceptable, and then was told there is no managerI told her that was a lie and was then put on hold for minutes and I was then able to speak to a managerWhile I was waiting I found that the policy does cover cancellationWhen I finally spoke with the manager I asked them why they never mentioned this, and she had nothing to sayAt this point after an hour I hung up and called the insurance company, which seems to exist only to servi
For the last years I have used a third party to book plain tickets This was my first time using justfly.com this past Christmas When booking the flight for my four kids and myself to go to Arkansas to see their grandparents for Christmas I put in my available fly dates and waited for the price to come up on the screen With each ticket being $550+ dollars to get to Arkansas to see the grandparents I frantically looked at many options I ended up booking with jusfly.com for a $for five tickets Two days before we were to leave for Christmas I got notification that it was time to check in I didn't think anything of it and continued with the day Upon checking in to the flight they told me my reservation was for two days before I had originally booked the flights I thought I called and there was nothing they could offer except using the credit with the airline fees making the tickets more than the original cost I booked with another third party and spent thousands of
On 02/and 02/and also on the 02/26/Justfly has charge my credit card ending ending*** issued by Bank of America for $for a flight that I never booked with that company
After experiencing their nightmare service and then seeing through several review websites includeing the Revdex.com, I am amazed this company has not been shut down My wife had to cancel her flight and we accepted that we had to pay a $cancellation fee and would only receive credit rather than a refund When we tried to book a new flight using the credit, the site would not allow us to use the credit at its stated value for the fare that it had advertised I received the run around from their incompetent customer service for nearly an hour, being transferred several times to different people and then they eventually hung up on me At that point I called my credit card company to report their business as a fraud and directed them not to honor any of the charges This company has such terrible business practices it should be considered a fraudulant business The number of negative reviews of this company is astounding and I'm surprised they haven't been shut down by the *** yet
A $charge was made to my account in which the company acknowledges should have never posted to my account and refuses to refund the money despite being provided proof of the transaction posting through a copy of my statement as well as conferencing in *** ** *** so that the representatives could confirmThe justfly supervisor (***) simply continued to state that the amount was a hold that should have never posted and that he could not help me because the transaction was successfully cancelled on their endHe just continued repeating that over and over
Just fly took money from my account and did not provide me any airline ticketsThey are also refusing to refund the moneyThey will not let me speak with a supervisor
I have bought two round-trip tickets through Justfly***It's happened that an air carrier has cancelled all flights due to bankruptcy (Air Berlin)Justfly has informed me about this cancellation and recommend to communicate with the carrier (which is impossible in this situation)But, I didn't buy these tickets from Air Berlin, I have paid to Justfly! My request for refund was declined by Justfly without any proper explanationsI have been forwarded to Air BerlinI want Justfly*** to return my money back
I Purchased a fare to London from San Francisco which was advertised on their website at $dollars for six passengers (adults and kids)I travel regularly to England, because my wife is from thereI Went to the checkout and paid the advertised price of $dollarsAfter paying I checked my credit card statement and noticed that they had charged me $dollars for the fareI called Justfly right away to ask the reasonThey advised me that the fair for $dollars was no longer avaliable and that $dollars was the price of the fare now and that it had gone upAs I was on the phone to them, I went back to their website and noticed the same fare still being offered at the same original price of $dollarsI sent a screenshot of the price to the supervisors and they told me they would look into itAfter a day I called them back and they advised me that they can't do anything because I Agreed to pay the higher amount, which I didn'tThey told me that the fares h
I learned that I would need to travel to China for work, but this trip would overlap with a personal trip I had already scheduledThis means that I wouldn't be in the US to take the outbound portion of my flight I booked with Justfly*** on Icelandair, but rather that I would only be travelling on the inbound leg, Frankfurt to ChicagoWhen I called Icelandair to let them know that I wouldn't be on the outgoing leg, and not to forfeit my ticket, they said this was absolutely no problem, but that since I had booked through Justfly, I would need them to call to alert them that I wouldn't be on the outgoing legThis is when all the problems startedI called Justfly.com's number and waited, and waited, and waited to speak to a customer service repOnce I did speak to someone, her English pronunciation and comprehension was so bad, that it took over minutes just for her to find my booking confirmationThe next minutes were grueling, as she didn't understand anything I said, I had
I booked a flight using this websiteI realized they made an error on the departure date for one of my flights which cost about $one wayWhen I called to notify them of the error two weeks before I was scheduled for my flight, they informed me that I would have to pay $for an error THEY made, on top of rebooking my flightI asked for a refund, because as a struggling college student, I do not have disposable income to book flights left and right, especially for an error THEY madeThen, I had another issue where they charged my card $for an unauthorized transaction, which was a flight I did not take
I recently purchased a ticket from this agency online and I realized on the ticket my mother's middle name was use as her last name, I called them and they charge me $dollars for thatThe person I spoke to was very rude and hang up on meshe told they are canceling my ticket and I have to wait 3-days to get my my refundPlease do not use them they sucks and will rip you off
My review in regards to the conduct of ***, employee # ***, for failing to perform his duties as a supervisory agent for Justfly***On 11/7/2018, my wife provided the information for all members of my family for travel purposes She typed the middle name of our son, *** *** *** When the confirmation came, it was processed as *** * *** Just Fly told us that it wasn't so easy to change the name and offered a full refund of the cancellation fees and owned that the fault was on their sideOn 11/8/2018, we called to get the flight that was cancelled the evening prior We were very careful to type the full name of our infant son, *** *** *** When we received the confirmation, the same mistake was in place, labeling our son as *** * *** This creates passport issues and we need the full name Just Fly refused to change the name and wanted to charge $cancellation fee for each passenger They then reduced the cancellation fee to $per passenger, even though Just Fly was***pletely at fault for the typographical errorI then requested to speak with the supervisor, ***, Employee #*** He refused to accept responsibility for the mistake of Just Fly and insisted that I should cancel the flight and pay the fee, even though it is Just Fly that messed up They insisted they had a screen shot where we messed up the spelling of our son's name, but refused to share that screenshot with us I felt he was insecure and unwilling to admit to the fault of his team and his agents I request that ***, Employee #*** receive retraining on his duties as well as a detailed class on business ethics when performing duties
This business dishonored their contract for an airfare purchase and refused to solve the issue through customer serviceThis can be interpreted as fraud and breach of contractA civil suit would not be worthwhile for myself as the consumer but they should not be allowed to get away with this eitherIt was a $airline reservation that they cancelled without telling meThey send me a cryptic email saying I should call the airline, no other information that was helpful was contained in the emailI called the airline who told me my flight was cancelledJustfly blew me off on the phone and hung up on me after being on hold for minutesI asked to speak to a supervisor twice and the horrible customer service person hung up on meSecond call I waited minutes to get through only to ask the horrible customer service rep (a new one I guess they are all horribly incompetent and rude) who I asked to talk to a supervisor at LEAST timesshe refused to help and and put me on hold
An online purchase was made of a flight in error, on July 20, for July Since this was made in error I tried to find an online way to cancel the flight however this option was not working and would not allow me to cancel the flight and submit my requestSo I tried to call the customer service which I was on hold for over hours with the line being put on hold for this timeI tried all night to get a hold of someone to help me with the cancellation and did not get throughI tried all day and night on July 20th and then again on July Only getting as close as being put on hold with someone that said they can't help me with the cancellation and then putting me through to a supervisor that I never got through to as the line was cut off after about an hour on holdI have since then tried several times to call and speak with someone that could help me and with no help since the flight already left
Bate and switch...advertised flight for $per ticket for two passengers Attempted booking, received confirmation of "Congratulations"...flights were still available I proceeded with bookings of all mine and daughter's personal information until I noticed price hike of $per ticket before hitting submit Called hotline customer service *** *** to inquire about price delta after being told of flight availability After two call transfers, *** shared with me that they could not help me because I had not booked a flight Well of course not Buyer beware, double check price before check out
I purchased a airline ticket from justfly and entered specific time and dates for departing and returning flightI recieved a confirmation from them right after and it showed the correct departing time and date and the charge to my credit cardI did not look any furtherAssumed that Everything I entered would be correct in my order as it should beNot until today, two weeks later, I was asked for the details of my flightI looked at my airline page at upcoming flights and it only showed the departing flightI called Justfly and was told that my returnijng flight was at 5:amI explained that their must be an error because I booked the 1:40pm flightWe were going on vacation to stay with friends and nothing to rush back for and never would I ask my friends to drive me to the airport at 3amThey told me that I had hrs to make a change when I recieved my itineraryI told them their must have been a computer errorI did not select this flightPolite and robitic, all agen
Recently I requested a change in the time of my flight, but not in the date of travelWhen I contacted the agent at Justfly, I was very clear and specific that the flight had to be on the same dayUnfortunately I was disconnected from the agent prior to confirming the flight date and timeThe agent then proceeded to rebook our flight but unfortunately booked it for the wrong dayWhen I contacted Justfly concerning this mistake, I have repeatedly been told that they need to investigate the case to confirm if I or the agent made a mistakeThey did not offer to get us on another flight at our earliest convenience, which subsequently resulted in me booking an entirely new flightAt this point there is still no resolution of the issue and I have paid over twice what the original round trips priceAdditionally every time I contact the company, there is no continuity of service and there is no guarantee as to when the investigation will be ending
I had a verbal contract with the ticket agentThe agent advised that the cost to change to ticket form xx date to xx date would be $In return I would receive $507CAD in credit per traveler or ($1521) that I can apply towards my re-booking feesRe-booking fee is $per travelerAnd this leaves me with $in credit towards my next travel purchase before May All currencies are in CADThe agent purposefully did not inform me of additional airline fees associated with the changeI clearly asked the agent to confirm there would not be extra chargesThe agent said $is all in and no additional chargersThe agent said no extra charges, in fact I would have a creditThe Future Travel Credit, this is what the agent called it, would take hr to activateAn hour later after this was done, I saw a missed call from agentI called and was told there are extra charges to re-book my ticketI believe this firm "Just Fly" has deliberately lied about the details of the fl
I bought a ticket to Nicaragua from Justfly*** along with the flight insurance in case anything happenedAfter monitoring the news and political landscape of Nicaragua the country ended up on our government's do not fly listI filed a claim with the insurance (CSA) and they denied it because it was not a "terrorist" situationThe day I called to dispute this claim more people and a baby were shot and killed in Managua, the city I was supposed to fly intoI had also talked to a friend who's wife's family is from Managua and they said that the Nicaraguan government had recently asked the family to use their home for a vantage point and when the family didn't let them the government lit their house fire and burned it down with the family insideI explained all of this to the insurance company but they still didn't find this good enough reason to give my money backTherefore, making the insurance on the ticket I purchased pointlessI called the Copa airline directly and they were
I booked a business class ticket with justfly.comWhen I went into check my itinerary onlineMy return flight from London disappearedI called the *** airline to revolve this and they indicated that I must call justfly.comOn an international call, I dialed justflyIt took them over min to answer the call and when they did, they had an incompetent customer service rep *** ***He completely did not know what he was doing as an indicator of poor trainingHe couldn't figure out why my flight disappear and asked me to contact the airline although I repeated told him that the airline wasn't willing to help and that that justfly had to correct itI asked for a supervisor after speaking with him for an hour and he took another hour to get a supervisor on call after I was screaming of frustrationThe supervisor finally got on the call and put the flight back on and when I asked for compensation for this international call that cost a total of $540,due to the incompetence of t
I called to cancel a reservation for one of the people on the flight months an days outI bought CSA travel insuranceI called, spoke to a representative in a foreign countryThey were telling me it would be over 40% I would not get back due to fees, and that I would not receive it for 6-weeksI said that was insane and sounded fraudulent, after which they offered to reduce their own cancellation fee by a modest amountWhen I asked to speak to a manager, they told me that it would be a half hour until that could happen, I said this was unacceptable, and then was told there is no managerI told her that was a lie and was then put on hold for minutes and I was then able to speak to a managerWhile I was waiting I found that the policy does cover cancellationWhen I finally spoke with the manager I asked them why they never mentioned this, and she had nothing to sayAt this point after an hour I hung up and called the insurance company, which seems to exist only to servi
For the last years I have used a third party to book plain tickets This was my first time using justfly.com this past Christmas When booking the flight for my four kids and myself to go to Arkansas to see their grandparents for Christmas I put in my available fly dates and waited for the price to come up on the screen With each ticket being $550+ dollars to get to Arkansas to see the grandparents I frantically looked at many options I ended up booking with jusfly.com for a $for five tickets Two days before we were to leave for Christmas I got notification that it was time to check in I didn't think anything of it and continued with the day Upon checking in to the flight they told me my reservation was for two days before I had originally booked the flights I thought I called and there was nothing they could offer except using the credit with the airline fees making the tickets more than the original cost I booked with another third party and spent thousands of
On 02/and 02/and also on the 02/26/Justfly has charge my credit card ending ending*** issued by Bank of America for $for a flight that I never booked with that company
After experiencing their nightmare service and then seeing through several review websites includeing the Revdex.com, I am amazed this company has not been shut down My wife had to cancel her flight and we accepted that we had to pay a $cancellation fee and would only receive credit rather than a refund When we tried to book a new flight using the credit, the site would not allow us to use the credit at its stated value for the fare that it had advertised I received the run around from their incompetent customer service for nearly an hour, being transferred several times to different people and then they eventually hung up on me At that point I called my credit card company to report their business as a fraud and directed them not to honor any of the charges This company has such terrible business practices it should be considered a fraudulant business The number of negative reviews of this company is astounding and I'm surprised they haven't been shut down by the *** yet
A $charge was made to my account in which the company acknowledges should have never posted to my account and refuses to refund the money despite being provided proof of the transaction posting through a copy of my statement as well as conferencing in *** ** *** so that the representatives could confirmThe justfly supervisor (***) simply continued to state that the amount was a hold that should have never posted and that he could not help me because the transaction was successfully cancelled on their endHe just continued repeating that over and over
Just fly took money from my account and did not provide me any airline ticketsThey are also refusing to refund the moneyThey will not let me speak with a supervisor
I have bought two round-trip tickets through Justfly***It's happened that an air carrier has cancelled all flights due to bankruptcy (Air Berlin)Justfly has informed me about this cancellation and recommend to communicate with the carrier (which is impossible in this situation)But, I didn't buy these tickets from Air Berlin, I have paid to Justfly! My request for refund was declined by Justfly without any proper explanationsI have been forwarded to Air BerlinI want Justfly*** to return my money back
I Purchased a fare to London from San Francisco which was advertised on their website at $dollars for six passengers (adults and kids)I travel regularly to England, because my wife is from thereI Went to the checkout and paid the advertised price of $dollarsAfter paying I checked my credit card statement and noticed that they had charged me $dollars for the fareI called Justfly right away to ask the reasonThey advised me that the fair for $dollars was no longer avaliable and that $dollars was the price of the fare now and that it had gone upAs I was on the phone to them, I went back to their website and noticed the same fare still being offered at the same original price of $dollarsI sent a screenshot of the price to the supervisors and they told me they would look into itAfter a day I called them back and they advised me that they can't do anything because I Agreed to pay the higher amount, which I didn'tThey told me that the fares h