I was unaware of justfly being a uncrdiable buisness before booking my flightIt wasn’t until I needed to correct my lap seat (grandson) middle name to his first nameI never met my grandsonI called to make the corrections and was placed on hold and disconnectedI tried calling justfly Back and the *** number was not I service (non reachable)So they took my money and could not service my needsI paid for two previous people that my heart has been longing to seeI paid my way, I did nothing illegal, nor unethical and I should be able to have my money back or see my daughter and grandbaby as I paid to see
Due to a health issue, I had to cancel my flight as soon as I boardedI am a veteran with PTSD issues and I had forgot my medication at homeI got off the plane right away and called justfly customer service to cancelThat night, the customer service reps hung up on me twice, refused to let me speak to a manager so I gave up and called the next morningI was told I was going to be receiving $out of the $Then I see that justfly charged me an extra $to my cardI tried calling about it and the customer service reps said that it was apart of the fees and cancellationI did not agree to the $extra fee
On June 23, I bought a ticket for my daughter from DFW to Toronto (YYZ) for August 1st and coming back August 15th connecting to New York (JFK) the agent on the phone searched for me the flight information so my daughter could travel together with her cousins with the same flightFirst the agent told me he couldn't find the booking from DFW to JFK but found from JFK to Toronto (YYZ), then he said let me search more and finally he found from DFW with the price & centsThis is the details he gave; August 1st Delta Airline flight leaving at 9:from DFW to New York (JFK) arriving at 1:59pm August 1st Delta Airline flight leaving at 3:20pm from JFK to Toronto (YYZ) arriving at 5:29pm August 15th Delta Airline flight leaving at 9:20am from Torornto (YYZ) arriving Cinciinati,( KY) at 10:56am August 15th Delta Airline flight leaving at 2:36pm form Cincinati (KY) arriving DFW at 4:06pm I agreed with the price and I gave my visa card information and he read b
My flight wuth my year old son was cancelled by tge airlineJustfly did not clearly unform me of the cancellationTgey emailed me about a "change" to the itinerary, but not tgat the flight is cancelledThey were not helpful in seeking alternative options in this situation
I book a flight from Chicago to Memphis for September 1, threw a third party websiteCalled "justfly.com"When I received a conformation email it had the wrong date which was dated for October 20,I then immediately contacted "justfly.com" and explain to them in detailed what had happen and ask the agent what could be doneTwo options were presented to meOption one I could change the reservation but *** airline would charge a fee up to $Option two I will be charge a $cancellation fee which I decline alsoThe agent stated there was nothing more she could do for me and the call was disconnectedI then did my research reading all fine print for regarding "justfly.com"cancellation guidelines and notice that it read that if a reservation is cancelled within 4hrs of booking that a full refund will be given and the cancellation fee shall be waivedI was still charge the cancellation fee but it was reduce to $and when when I spoke to a supervisor they
I bought a round trip airline ticket on September 16, through Justfly and purchased cancellation insurance in order to use as a credit toward a future flight to the same destination in case I was unable to travel at the scheduled timeThis happened to be the case and I was told, in writing, that I had until September 16, to book a flightToday, September 7, 2018, I called to use my credit in the amount of $My first call lasted over minutes and I spoke with different people; and a supervisor "Arvi" tells me that my credit has been purged by the flight carrier, American Airlines, and I have to call them in order to use my creditShe gave my ticket number, my "Record Locator" number and the phone number for American AirlinesI repeated the information she provided, and asked her times if she was certain that it would not be a problemShe assured me it would notWhen I contacted American, they found my ticket number information and identified me as the owner;
I recently purchased a ticket from this agency online and I realized on the ticket my mother's middle name was use as her last name, I called them and they charge me $dollars for thatThe person I spoke to was very rude and hang up on meshe told they are canceling my ticket and I have to wait 3-days to get my my refundPlease do not use them they sucks and will rip you off
I can't even explain how TERRIBLE of a company this isTheir customer service is by far the worst I've ever dealt with in my entire lifeThey are extremely rude, refuse to transfer you to a manager, and insist that what they are telling you is 'the only professional advice.' My husband and I, we're at the airport with others who booked a morning flight, only for it to be changed to a PM flight with no noticeThey told us the flight had always been a 10:50pm flight, but I don't see how people could overlook something like thisI spoke with either *** ** *** and he flat out refused to transfer me to a manager after being on the phone with him and another customer service rep for over an hourHe stated the information he gave me was all he could do
I purchased international airline flight for June Flight out of United States was canceledThen all flights were canceledSpoke with three supervisorsThen I spoke with Delta Airlines, delta has refunded issued to the company instead of meAnd that was as of March 9, When I called the company to back, company says that they had issued a refund as of March 5, Contacted my bank and there is no pending refundCompany stated it will take to weeks to get my refundBut they also stated that they already issued itI did request from the company to head email confirmations on all updates to my accountI have only received one email to dateIn that email stated that they were initiating a refund
I recently booked a trip with justfly*** which resulted in getting an email stating that my payment did not go through and that I needed to make a new payment in order for my flight reservation to remain takenAs I entered my payment information again, I notoced the next day that I was billed twice for the same flightI've called customer service over times about this matter and they were not helpful at allThey asked me to send them a billing statement showing my double charge which I did the very next hourThey assured me that they would handle this matter in the next hour after receiving my statement and would email me back however they did notI had to call customer service again and ask them to manually check my email and see the statement I sent themThey proceeded to tell me that they will file an investigation and refund me in weeksThis is unacceptable! As a result of this I was unable to pay my mortgage because they have yet to refund me the double charge and now
I was booking a flight using my debit card Everything was going great when suddenly I receive an email stating there was a problem with card I called my bank immediately and all charges went through without issue I then called JustFly I called the toll free number It said calls ahead of me up to 15mins Then 12mins, 3calls; mins, calls; 4mins, calls, 12mins, calls.....I was on hold for over 25mins! I then used a land line and called the direct number 10mins later I got through I was told because I used a debit card the transaction would not go through, yet nothing during the process said I couldn't use a debit card! I've had this before and an alert would let you know you need to use a credit card yet your service doesn't do that I was just sorry I will never use this service again and plan to immediately post my feelings online I don't usually tweet, but I will tonight!
Justfly..*** really is a scam! I just booked a flight two...count them, two days ago for myself, my daughter and son-in-law and we decided to do something else I went on Justfly.*** web site to cancel the flights and was informed that they would only give me a "credit" for the flights and no refundAlso, that there would be a $cancellation fee per person! So, then I called to talk to a customer service person and was told again that my flights were non-refundable and that I would be given a "credit" for the flights and it would only cost me a $cancellation fee per person What kind of junk is this?!!! No where on their website did it say that the flights were "non-refundable." I also bought cancellation insurance through CSA Travel Protection and they had the nerve to tell me that since I just bought the insurance days ago, I could only give me the a refund of the cost of the insurance! REALLY?!!! They are both a scam and in cahoots together!
I'm sorry, but I would not recommend using this booking siteI was charged for the Fare Lock even though I did NOT select it and it wasn't in the total upon checkoutWhen I called support to request the matter be corrected I was told over and over in robotic fashion that the fee was non-refundableEven though I explained the fee was charged in error, that they took payment for something I did NOT include in my purchaseThe agent, and subsequently the supervisor, refused to acknowledge the error and refund the feeThey lacked any care for the matter and kept replying with canned responsesI found the same itinerary on another site that is actually rated high with the Revdex.com, and there's no fraudulent chargesIt's not the service this site offers that I have a problem withIt's the customer service that is a HUGE problemWhen I asked to speak to someone higher up that could resolve my issue, I was flat out refusedNo thanks, I'll take my business elsewhere
after purchasing the airline ticket, I was sent an email which I thought was a confirmation itinerary, but it contained only ONE LEG of my tripI was concernedso I called the #I got nowhereThen I tried checking inI couldn't check in based on the confirmation code they gave me (either of them) After waiting on the phone for literally minutes, then minutes then minutes, and being hung up on once, I even called the airline directly (Air Canada are ruthless uncaring awful customer service) ...after all the arguing, she FINALLY tells me they have the CORRECT CONFIRMATION CODE!!!!) , My husband had had it up to here with these people so he cancelled the flightAfter all, according to our perspective, this could be a bogus ticket, or something could be wrong with the flight, and due to all the stress and time this consumed,, we could not focus on other parts of our trip which needed to be taken care of including our lodgings, car, etcThen after (AFTER, MIND YOU) my h
To whom it may concern, I'm a first time user on your website and purchased business class tickets for May 11th through May 27th on Norwegian Air from LAX to LGW and returnI contacted your customer service department on February 13th asking to speak with a supervisor, I was then transferred to a gentlemen by the name of Lloyd asking him for a refund and he stated I can only give you flight credit for a future flightI then asked how is this procedure or policy in practice? Basically your guaranteeing I'll be still alive at time of use or your operation will still be in business, how is that justified? Sincerely, Jack ***
I purchase tickets for a flight and had to cancell after weeksI had gotten a $on top of purchase of $to use the credit down the road for the future flightSo now I tried using the credit I have for another flight, they told me that the cost of the flight was on top of the credit $That was with the credit applied to the amount alreadywhen I can get a flight without my credit for $216!
I am furious this company can do that and get away with itI will try getting my insurance that I bought which I am about to find out if that will be covered
In Nov I purchased over the internet airline tickets from Justfly for $to go to a graduation in San Antonio Tx which never took placeI called cancel the flight and was told I would have to pay $to do that but I could use the tickets for up to a year using the same airline thoughThe man who cancelled the tickets read to me so much stuff so fast I could not understand 3/of what he saidThis past Saturday, Jan 12, I looked up ticket on the internet from Justfly to go to from Evansville, In to Orlando, Fla and found what I wanted and called Justfly to see about getting the tickets cause since I do not fly I did not know how to use the Justfly Booking *** *** *** from canceled flightI talked to different women who all sounded the same and finally got agent called Mary who after a long time she came up with the same flights I had found but told me the cost was now going to be $moreI asked her how that could be as from what I saw on the internet I woul
I booked a ticket with Justfly***During reservation, it clearly mentioned that I will be able to cancel the flight within hours with no feeI had to change my plans due to some legal issuesI tried calling them within hours of completing the booking but they did not respond to any of my callsI was put on hold for more than an hour at timesI have paid dollars for these tickets and I have no option to change them at this moment
Thought we were booking flight to San Jose Costa Rica and entered SJO , ended up getting booked on flight to SJU, which is San Juan Puerto RicoThough I should have noticed the error, it is still problematic that it happenedAs for the billing issuesThere was a $charge per ticket to extend the cancellation of a ticket to hours after purchaseThis was neither disclosed or authorized on my partI did accept the trip insurance that was offered, but not this feeIn addition I was charged $per ticket for a seat selection feeAlso undisclosed and unauthorizedThere were seats available, so no choice at all
I booked a flight through justfly back in September of for a flight from Boston, Ma to Raleigh, NC in October of The roundtrip flight cost $504.20, unfortunately due to Hurricane Matthew the flight was cancelledJet blue, the airline I was flying with issued an advisory and a refund for all flights affectedI then called Justfly to receive the refund, after waiting on hold for over an hour they informed me that a refund could not be processedInstead a credit should be issued in the amount of $I requested a confirmation email showing the credit was acknowledgedI never received this email so I went back and requested another email to confirm after waiting on hold for over an hour again they said they would send itI never received this confirmation email after requesting both timesFast forward to today when I am trying to rebook the same trip from Boston to RaleighThe flight roundtrip advertised on their website is $I called justfly to use the credit
I was unaware of justfly being a uncrdiable buisness before booking my flightIt wasn’t until I needed to correct my lap seat (grandson) middle name to his first nameI never met my grandsonI called to make the corrections and was placed on hold and disconnectedI tried calling justfly Back and the *** number was not I service (non reachable)So they took my money and could not service my needsI paid for two previous people that my heart has been longing to seeI paid my way, I did nothing illegal, nor unethical and I should be able to have my money back or see my daughter and grandbaby as I paid to see
Due to a health issue, I had to cancel my flight as soon as I boardedI am a veteran with PTSD issues and I had forgot my medication at homeI got off the plane right away and called justfly customer service to cancelThat night, the customer service reps hung up on me twice, refused to let me speak to a manager so I gave up and called the next morningI was told I was going to be receiving $out of the $Then I see that justfly charged me an extra $to my cardI tried calling about it and the customer service reps said that it was apart of the fees and cancellationI did not agree to the $extra fee
On June 23, I bought a ticket for my daughter from DFW to Toronto (YYZ) for August 1st and coming back August 15th connecting to New York (JFK) the agent on the phone searched for me the flight information so my daughter could travel together with her cousins with the same flightFirst the agent told me he couldn't find the booking from DFW to JFK but found from JFK to Toronto (YYZ), then he said let me search more and finally he found from DFW with the price & centsThis is the details he gave; August 1st Delta Airline flight leaving at 9:from DFW to New York (JFK) arriving at 1:59pm August 1st Delta Airline flight leaving at 3:20pm from JFK to Toronto (YYZ) arriving at 5:29pm August 15th Delta Airline flight leaving at 9:20am from Torornto (YYZ) arriving Cinciinati,( KY) at 10:56am August 15th Delta Airline flight leaving at 2:36pm form Cincinati (KY) arriving DFW at 4:06pm I agreed with the price and I gave my visa card information and he read b
My flight wuth my year old son was cancelled by tge airlineJustfly did not clearly unform me of the cancellationTgey emailed me about a "change" to the itinerary, but not tgat the flight is cancelledThey were not helpful in seeking alternative options in this situation
I book a flight from Chicago to Memphis for September 1, threw a third party websiteCalled "justfly.com"When I received a conformation email it had the wrong date which was dated for October 20,I then immediately contacted "justfly.com" and explain to them in detailed what had happen and ask the agent what could be doneTwo options were presented to meOption one I could change the reservation but *** airline would charge a fee up to $Option two I will be charge a $cancellation fee which I decline alsoThe agent stated there was nothing more she could do for me and the call was disconnectedI then did my research reading all fine print for regarding "justfly.com"cancellation guidelines and notice that it read that if a reservation is cancelled within 4hrs of booking that a full refund will be given and the cancellation fee shall be waivedI was still charge the cancellation fee but it was reduce to $and when when I spoke to a supervisor they
I bought a round trip airline ticket on September 16, through Justfly and purchased cancellation insurance in order to use as a credit toward a future flight to the same destination in case I was unable to travel at the scheduled timeThis happened to be the case and I was told, in writing, that I had until September 16, to book a flightToday, September 7, 2018, I called to use my credit in the amount of $My first call lasted over minutes and I spoke with different people; and a supervisor "Arvi" tells me that my credit has been purged by the flight carrier, American Airlines, and I have to call them in order to use my creditShe gave my ticket number, my "Record Locator" number and the phone number for American AirlinesI repeated the information she provided, and asked her times if she was certain that it would not be a problemShe assured me it would notWhen I contacted American, they found my ticket number information and identified me as the owner;
I recently purchased a ticket from this agency online and I realized on the ticket my mother's middle name was use as her last name, I called them and they charge me $dollars for thatThe person I spoke to was very rude and hang up on meshe told they are canceling my ticket and I have to wait 3-days to get my my refundPlease do not use them they sucks and will rip you off
I can't even explain how TERRIBLE of a company this isTheir customer service is by far the worst I've ever dealt with in my entire lifeThey are extremely rude, refuse to transfer you to a manager, and insist that what they are telling you is 'the only professional advice.' My husband and I, we're at the airport with others who booked a morning flight, only for it to be changed to a PM flight with no noticeThey told us the flight had always been a 10:50pm flight, but I don't see how people could overlook something like thisI spoke with either *** ** *** and he flat out refused to transfer me to a manager after being on the phone with him and another customer service rep for over an hourHe stated the information he gave me was all he could do
I purchased international airline flight for June Flight out of United States was canceledThen all flights were canceledSpoke with three supervisorsThen I spoke with Delta Airlines, delta has refunded issued to the company instead of meAnd that was as of March 9, When I called the company to back, company says that they had issued a refund as of March 5, Contacted my bank and there is no pending refundCompany stated it will take to weeks to get my refundBut they also stated that they already issued itI did request from the company to head email confirmations on all updates to my accountI have only received one email to dateIn that email stated that they were initiating a refund
I recently booked a trip with justfly*** which resulted in getting an email stating that my payment did not go through and that I needed to make a new payment in order for my flight reservation to remain takenAs I entered my payment information again, I notoced the next day that I was billed twice for the same flightI've called customer service over times about this matter and they were not helpful at allThey asked me to send them a billing statement showing my double charge which I did the very next hourThey assured me that they would handle this matter in the next hour after receiving my statement and would email me back however they did notI had to call customer service again and ask them to manually check my email and see the statement I sent themThey proceeded to tell me that they will file an investigation and refund me in weeksThis is unacceptable! As a result of this I was unable to pay my mortgage because they have yet to refund me the double charge and now
I was booking a flight using my debit card Everything was going great when suddenly I receive an email stating there was a problem with card I called my bank immediately and all charges went through without issue I then called JustFly I called the toll free number It said calls ahead of me up to 15mins Then 12mins, 3calls; mins, calls; 4mins, calls, 12mins, calls.....I was on hold for over 25mins! I then used a land line and called the direct number 10mins later I got through I was told because I used a debit card the transaction would not go through, yet nothing during the process said I couldn't use a debit card! I've had this before and an alert would let you know you need to use a credit card yet your service doesn't do that I was just sorry I will never use this service again and plan to immediately post my feelings online I don't usually tweet, but I will tonight!
Justfly..*** really is a scam! I just booked a flight two...count them, two days ago for myself, my daughter and son-in-law and we decided to do something else I went on Justfly.*** web site to cancel the flights and was informed that they would only give me a "credit" for the flights and no refundAlso, that there would be a $cancellation fee per person! So, then I called to talk to a customer service person and was told again that my flights were non-refundable and that I would be given a "credit" for the flights and it would only cost me a $cancellation fee per person What kind of junk is this?!!! No where on their website did it say that the flights were "non-refundable." I also bought cancellation insurance through CSA Travel Protection and they had the nerve to tell me that since I just bought the insurance days ago, I could only give me the a refund of the cost of the insurance! REALLY?!!! They are both a scam and in cahoots together!
I'm sorry, but I would not recommend using this booking siteI was charged for the Fare Lock even though I did NOT select it and it wasn't in the total upon checkoutWhen I called support to request the matter be corrected I was told over and over in robotic fashion that the fee was non-refundableEven though I explained the fee was charged in error, that they took payment for something I did NOT include in my purchaseThe agent, and subsequently the supervisor, refused to acknowledge the error and refund the feeThey lacked any care for the matter and kept replying with canned responsesI found the same itinerary on another site that is actually rated high with the Revdex.com, and there's no fraudulent chargesIt's not the service this site offers that I have a problem withIt's the customer service that is a HUGE problemWhen I asked to speak to someone higher up that could resolve my issue, I was flat out refusedNo thanks, I'll take my business elsewhere
after purchasing the airline ticket, I was sent an email which I thought was a confirmation itinerary, but it contained only ONE LEG of my tripI was concernedso I called the #I got nowhereThen I tried checking inI couldn't check in based on the confirmation code they gave me (either of them) After waiting on the phone for literally minutes, then minutes then minutes, and being hung up on once, I even called the airline directly (Air Canada are ruthless uncaring awful customer service) ...after all the arguing, she FINALLY tells me they have the CORRECT CONFIRMATION CODE!!!!) , My husband had had it up to here with these people so he cancelled the flightAfter all, according to our perspective, this could be a bogus ticket, or something could be wrong with the flight, and due to all the stress and time this consumed,, we could not focus on other parts of our trip which needed to be taken care of including our lodgings, car, etcThen after (AFTER, MIND YOU) my h
To whom it may concern, I'm a first time user on your website and purchased business class tickets for May 11th through May 27th on Norwegian Air from LAX to LGW and returnI contacted your customer service department on February 13th asking to speak with a supervisor, I was then transferred to a gentlemen by the name of Lloyd asking him for a refund and he stated I can only give you flight credit for a future flightI then asked how is this procedure or policy in practice? Basically your guaranteeing I'll be still alive at time of use or your operation will still be in business, how is that justified? Sincerely, Jack ***
I purchase tickets for a flight and had to cancell after weeksI had gotten a $on top of purchase of $to use the credit down the road for the future flightSo now I tried using the credit I have for another flight, they told me that the cost of the flight was on top of the credit $That was with the credit applied to the amount alreadywhen I can get a flight without my credit for $216!
I am furious this company can do that and get away with itI will try getting my insurance that I bought which I am about to find out if that will be covered
In Nov I purchased over the internet airline tickets from Justfly for $to go to a graduation in San Antonio Tx which never took placeI called cancel the flight and was told I would have to pay $to do that but I could use the tickets for up to a year using the same airline thoughThe man who cancelled the tickets read to me so much stuff so fast I could not understand 3/of what he saidThis past Saturday, Jan 12, I looked up ticket on the internet from Justfly to go to from Evansville, In to Orlando, Fla and found what I wanted and called Justfly to see about getting the tickets cause since I do not fly I did not know how to use the Justfly Booking *** *** *** from canceled flightI talked to different women who all sounded the same and finally got agent called Mary who after a long time she came up with the same flights I had found but told me the cost was now going to be $moreI asked her how that could be as from what I saw on the internet I woul
I booked a ticket with Justfly***During reservation, it clearly mentioned that I will be able to cancel the flight within hours with no feeI had to change my plans due to some legal issuesI tried calling them within hours of completing the booking but they did not respond to any of my callsI was put on hold for more than an hour at timesI have paid dollars for these tickets and I have no option to change them at this moment
Thought we were booking flight to San Jose Costa Rica and entered SJO , ended up getting booked on flight to SJU, which is San Juan Puerto RicoThough I should have noticed the error, it is still problematic that it happenedAs for the billing issuesThere was a $charge per ticket to extend the cancellation of a ticket to hours after purchaseThis was neither disclosed or authorized on my partI did accept the trip insurance that was offered, but not this feeIn addition I was charged $per ticket for a seat selection feeAlso undisclosed and unauthorizedThere were seats available, so no choice at all
I booked a flight through justfly back in September of for a flight from Boston, Ma to Raleigh, NC in October of The roundtrip flight cost $504.20, unfortunately due to Hurricane Matthew the flight was cancelledJet blue, the airline I was flying with issued an advisory and a refund for all flights affectedI then called Justfly to receive the refund, after waiting on hold for over an hour they informed me that a refund could not be processedInstead a credit should be issued in the amount of $I requested a confirmation email showing the credit was acknowledgedI never received this email so I went back and requested another email to confirm after waiting on hold for over an hour again they said they would send itI never received this confirmation email after requesting both timesFast forward to today when I am trying to rebook the same trip from Boston to RaleighThe flight roundtrip advertised on their website is $I called justfly to use the credit