On 02/and 02/and also on the 02/26/Justfly has charge my credit card ending ending*** issued by Bank of America for $for a flight that I never booked with that company
After experiencing their nightmare service and then seeing through several review websites includeing the Revdex.com, I am amazed this company has not been shut down My wife had to cancel her flight and we accepted that we had to pay a $cancellation fee and would only receive credit rather than a refund When we tried to book a new flight using the credit, the site would not allow us to use the credit at its stated value for the fare that it had advertised I received the run around from their incompetent customer service for nearly an hour, being transferred several times to different people and then they eventually hung up on me At that point I called my credit card company to report their business as a fraud and directed them not to honor any of the charges This company has such terrible business practices it should be considered a fraudulant business The number of negative reviews of this company is astounding and I'm surprised they haven't been shut down by the *** yet
A $charge was made to my account in which the company acknowledges should have never posted to my account and refuses to refund the money despite being provided proof of the transaction posting through a copy of my statement as well as conferencing in *** ** *** so that the representatives could confirmThe justfly supervisor (***) simply continued to state that the amount was a hold that should have never posted and that he could not help me because the transaction was successfully cancelled on their endHe just continued repeating that over and over
Just fly took money from my account and did not provide me any airline ticketsThey are also refusing to refund the moneyThey will not let me speak with a supervisor
I have bought two round-trip tickets through Justfly***It's happened that an air carrier has cancelled all flights due to bankruptcy (Air Berlin)Justfly has informed me about this cancellation and recommend to communicate with the carrier (which is impossible in this situation)But, I didn't buy these tickets from Air Berlin, I have paid to Justfly! My request for refund was declined by Justfly without any proper explanationsI have been forwarded to Air BerlinI want Justfly*** to return my money back
I Purchased a fare to London from San Francisco which was advertised on their website at $dollars for six passengers (adults and kids)I travel regularly to England, because my wife is from thereI Went to the checkout and paid the advertised price of $dollarsAfter paying I checked my credit card statement and noticed that they had charged me $dollars for the fareI called Justfly right away to ask the reasonThey advised me that the fair for $dollars was no longer avaliable and that $dollars was the price of the fare now and that it had gone upAs I was on the phone to them, I went back to their website and noticed the same fare still being offered at the same original price of $dollarsI sent a screenshot of the price to the supervisors and they told me they would look into itAfter a day I called them back and they advised me that they can't do anything because I Agreed to pay the higher amount, which I didn'tThey told me that the fares h
I purchased a ticket through justfly*** on February , The routing was from Tampa to Jeddah to Tampa on Saudi AirlinesI used the first leg of the trip but on the return segment, I broke my foot so I couldn't travelI spoke to the customer service representative at Justfly*** and they presented me with two optionsFirst option was to cancel my trip and they would charge me a cancellation fee of $and they would give me a credit of $which I could towards future flightsThe second option was to rebook the flights and I would gave to pay a fare differenceI chose to cancel the trip and keep the money as a creditI tried rebooking new flights when I was able to travel back to the United States but they said the computer system doesn't allow them to Book a flight for me from Jeddah to TampaI had to purchase a new one way ticket from Jeddah to TampaI have been trying to get a refund and they said it is not possibleI spoke directly to the airline and they said
I would never buy my airline tickets justfly.com again They may have cheap prices but
their customer service is horrid, I couldn't even understand what the gentlemen was saying over the phone I could tell he was reading from a script, he kept messing up and than apologizing He didn't have any idea how to help me or what I was even askingI ended up calling a second time just to figure out what was going on
I found the flight $cheaper later (on their website) and they wouldn't help me at all I couldn't cancel my flight (even though I was willing to pay the cancellation fee of $150+) They gave me no optionsThe second lady I spoke with told me your only option is to not show up at the airport but you will still be charged for the flight I understand flight amounts change but most companies including Expedia would let me pay the fee, cancel the flight and then I could have still saved over $ No, justfly told me I was out of luck there was nothing I could do
Think twice before you book with justfly.com I know I will never use them again Companies that actually value their customers and will help them instead of giving them zero support, and zero options are the companies that I will turn to instead
I made a flight reservation on Jan 2, and had to cancel itI as told different things from the reps at Just fly, I was told I would get a full price credit on the ticket and was not told about a$dollar cancellation fee if the credited and did not refund the moneyThey charged me but then had to credit that back but I was never informed that Frontier airline was also charging me a $cancellation feeI talked directly to Frontier airlines supervisor and was informed to call Just fly and they needed to be responsible for thisI then called Just fly again and told the supervisor to listen to all the convesationsShe informed me that they might have been misinformed through Frontier about their policySo I have now been charged cancellation fee, one was taken care of but now my purchuced ticket of $ credited ticket is now only worth $
I purchased two airline tickets with justfly.comNo, I did not buy the insurance which is not a big deal, and not the issueA few days after later I had to cancel my flight for personal reasonsI went through the cancellation process online and it distinctly said I would be charged $to cancel the flights and receive a credit voucher (good for a year) for the price of the cancelled tickets(There was nothing else in writing pertaining to the cancellation of the tickets on their site) When I found the time (one hour later) to once again utilize their website and make new reservations, with the credit voucher the company gave it me, I noticed the cost of the tickets had doubledI restarted the process with the voucher four different times and came up with the same resultIt wasn't until I started from the beginning without the voucher did I notice the ticket prices were the same as when I started two weeks priorWhen I called customer service to inquire why the prices of the ti
Justfl*** does not care about their customers! They state on their website we had hours to cancel our flight When I called because I needed to change our flight to another date I was told by the representative that the airline’s policy is that no cancellations may be made if the flight was within days Nowhere on justfl*** was this specified I was told that we would either have to forfeit half of the price of our original tickets to cancel or would be charged the difference the airline charges What choice did I have? I have to fly out to get on my cruise I called the airline and they told me to contact justfly.com I got to a supervisor at justfl*** who did not help me and kept interrupting me He told me that I allowed the charges when I called previously to cancel my flight (again, what other choice did I have?!) I asked to speak to his supervisor and he told me he is the supervisor I told him that there has to be someone above him, like the owner of the company and he said the owner does not take calls What kind of world is this when you screw customers and the customers have no one on their side? I made a mistake in days A flight that originally cost me $round trip is now costing me $ This business must be shut down!
I booked a round trip flight through themThey booked me to arrive at one airport but the connecting flight was leaving from another airportThe company first told me I would have to pay a fee plus an extra cost for the new flight, then told me the flight couldn't be changed at all and that it was my problem
booked flight from travel agency, round trip, but different airlines, the first airline cancelled the flight due to bad weather at destination, moved the departure date to the original return date, but apparently the second airline and the travel agency did not receive this information, I travelled knowing that I will be notified about the delay and return date from the return airlinebut the second airline sent me an email about its arrival at the last destination at the same time I was flying with the first airlineso how come there will be big change and neither company, agency and airline don't know about thatit took me more than hours to get an unfortunate answer
Avoid booking through JustFly The website removed the space in my child’s middle names and when I called just now to correct it they told me they would charge a $name change fee when their website made the change I am forced to go to the airport early to make the change directly with the airline because of their rigged website that they exploit for profitUnfortunately Kayak*** uses them and you can’t tell until you’ve booked the ticket what website you’re purchasing from Next time I will buy directly from the airline and forgo the small discount that is not worth my time being on hold with useless JustFly customer service
SCAM SCAM SCAM..CHOSE PASSENGERS BOOKED THE FIRST DIDN'T ALLOW A SECOND.CALLED THEM AND SPOKE TO A CRAZY *** LADY WHO TOLD ME I'D HAVE TO PAY $TO CANCEL IN ORDER TO ADD ANOTHER PASSENGERTHOUGHT MAYBE SHE DIDN'T UNDERSTANDTHEY DOUBLED THE PRICE OF THE FLIGHT I HAD JUST BOOKED AND WANTED A CANCELLATION FEEWHY DO I HAVE TO CANCEL TO BOOK ANOTHER ESPECIALLY WHEN I ALREADY ASKED FOR ASKED FOR A SUPERVISOR LITERALLY TIMESFINALLY SHE SAYS OKMINS LAYER SAYS CAN'T GET ONE AND HANGS UP ON ME SCAM SCAM SCAM
I purchased flight tickets at $each on 09/23/Today I was looking at their website and found the same exact flight ticket at a price of $514.40, a $difference each ticketI also recognized that their web site offer 24/Price AdjustmentI called their customer phone number att *** at 9:this morning for 12:18, line disconnected, they called me back at 9:AM for 14:and lastly at 9:for 50:minutesI asked them to adjust my pricing and refund me the $each ticket for total of $Spoke to customer service then to a supervisor MsEthan who asked me to e-mail her the current ticket price and the Price Adjustment advertisement at their website because she couldn't locate it, which I didAfter long long hold, she came back with a denial based on an explanation of the Price Adjustment as ticket price changing from a day to anotherI aksed to speak to her supervisor , she refused to give me a name and kept me in a long hold and then hanged
I purchased tickets back in May for a trip in Oct An unforseen event occurred where there has been death in the family on 09/28/My flight isn't until Oct and return Oct I paid dollars for me, my spouse, and year oldI advised theOf the death and they basically told me there was nothing they can doThe whole reason I planned this trip was to visit this family that has passed away and now I can'tThey are telling me that I am just losing out on the money I spentI do not think this is right at allThey are suppose to accommodate their customers and exhaust all options and they did not do that at allI even reached out to the personal airlines and they told me to call just flyThis is all badI paid for tickets I can't use now
I booked a ticket through an online agent. He did not give me the correct flight for one leg and charged my credit card for more than the price he quoted meWhen I talked to customer service department, no more than minutes later, the only thing they could do was send my incorrect flight information and connect me to another booking agent, ONLY after cancel my booking They also said that the cost of my flight would be returned to my credit card in 2-days!!!!
When I was connected with the next booking agent, he was unable to make a new booking for me because the automated system would not allow him to This is now hours on the telephone with this companyI again contacted Customer Service who also could not make a booking They told me to try again in hours
Just fly took money from my account and did not provide me any airline ticketsThey are also refusing to refund the moneyThey will not let me speak with a supervisor
I booked tickets to Cancun with this company and was sent confirmation for the wrong dates, which I didn't noticeI ended up changing my plans to be in accordance with my new travel dates, imposed because JustFly made a mistakeThey told me the mistake was mineThe next time I booked tickets with them, it happened againI was booking my two sons on a flight to Austin TX and they put them on different flightsI did not notice this until weeks laterThis is obviously a problem in their system, but they are telling me it's my fault because I didn't correct their mistakeI even spoke to them on the date I made the booking because the system would not accept the reservation for the younger of my sons, who is They told me to give him a DOB that was to make him appear older, and then to call again and have them change it laterIn all that time, I did not see that the two boys were on different flightsI then looked at my bank statement and see additional unauthorized char
On 02/and 02/and also on the 02/26/Justfly has charge my credit card ending ending*** issued by Bank of America for $for a flight that I never booked with that company
After experiencing their nightmare service and then seeing through several review websites includeing the Revdex.com, I am amazed this company has not been shut down My wife had to cancel her flight and we accepted that we had to pay a $cancellation fee and would only receive credit rather than a refund When we tried to book a new flight using the credit, the site would not allow us to use the credit at its stated value for the fare that it had advertised I received the run around from their incompetent customer service for nearly an hour, being transferred several times to different people and then they eventually hung up on me At that point I called my credit card company to report their business as a fraud and directed them not to honor any of the charges This company has such terrible business practices it should be considered a fraudulant business The number of negative reviews of this company is astounding and I'm surprised they haven't been shut down by the *** yet
A $charge was made to my account in which the company acknowledges should have never posted to my account and refuses to refund the money despite being provided proof of the transaction posting through a copy of my statement as well as conferencing in *** ** *** so that the representatives could confirmThe justfly supervisor (***) simply continued to state that the amount was a hold that should have never posted and that he could not help me because the transaction was successfully cancelled on their endHe just continued repeating that over and over
Just fly took money from my account and did not provide me any airline ticketsThey are also refusing to refund the moneyThey will not let me speak with a supervisor
I have bought two round-trip tickets through Justfly***It's happened that an air carrier has cancelled all flights due to bankruptcy (Air Berlin)Justfly has informed me about this cancellation and recommend to communicate with the carrier (which is impossible in this situation)But, I didn't buy these tickets from Air Berlin, I have paid to Justfly! My request for refund was declined by Justfly without any proper explanationsI have been forwarded to Air BerlinI want Justfly*** to return my money back
I Purchased a fare to London from San Francisco which was advertised on their website at $dollars for six passengers (adults and kids)I travel regularly to England, because my wife is from thereI Went to the checkout and paid the advertised price of $dollarsAfter paying I checked my credit card statement and noticed that they had charged me $dollars for the fareI called Justfly right away to ask the reasonThey advised me that the fair for $dollars was no longer avaliable and that $dollars was the price of the fare now and that it had gone upAs I was on the phone to them, I went back to their website and noticed the same fare still being offered at the same original price of $dollarsI sent a screenshot of the price to the supervisors and they told me they would look into itAfter a day I called them back and they advised me that they can't do anything because I Agreed to pay the higher amount, which I didn'tThey told me that the fares h
I purchased a ticket through justfly*** on February , The routing was from Tampa to Jeddah to Tampa on Saudi AirlinesI used the first leg of the trip but on the return segment, I broke my foot so I couldn't travelI spoke to the customer service representative at Justfly*** and they presented me with two optionsFirst option was to cancel my trip and they would charge me a cancellation fee of $and they would give me a credit of $which I could towards future flightsThe second option was to rebook the flights and I would gave to pay a fare differenceI chose to cancel the trip and keep the money as a creditI tried rebooking new flights when I was able to travel back to the United States but they said the computer system doesn't allow them to Book a flight for me from Jeddah to TampaI had to purchase a new one way ticket from Jeddah to TampaI have been trying to get a refund and they said it is not possibleI spoke directly to the airline and they said
I would never buy my airline tickets justfly.com again They may have cheap prices but
their customer service is horrid, I couldn't even understand what the gentlemen was saying over the phone I could tell he was reading from a script, he kept messing up and than apologizing He didn't have any idea how to help me or what I was even askingI ended up calling a second time just to figure out what was going on
I found the flight $cheaper later (on their website) and they wouldn't help me at all I couldn't cancel my flight (even though I was willing to pay the cancellation fee of $150+) They gave me no optionsThe second lady I spoke with told me your only option is to not show up at the airport but you will still be charged for the flight I understand flight amounts change but most companies including Expedia would let me pay the fee, cancel the flight and then I could have still saved over $ No, justfly told me I was out of luck there was nothing I could do
Think twice before you book with justfly.com I know I will never use them again Companies that actually value their customers and will help them instead of giving them zero support, and zero options are the companies that I will turn to instead
I made a flight reservation on Jan 2, and had to cancel itI as told different things from the reps at Just fly, I was told I would get a full price credit on the ticket and was not told about a$dollar cancellation fee if the credited and did not refund the moneyThey charged me but then had to credit that back but I was never informed that Frontier airline was also charging me a $cancellation feeI talked directly to Frontier airlines supervisor and was informed to call Just fly and they needed to be responsible for thisI then called Just fly again and told the supervisor to listen to all the convesationsShe informed me that they might have been misinformed through Frontier about their policySo I have now been charged cancellation fee, one was taken care of but now my purchuced ticket of $ credited ticket is now only worth $
I purchased two airline tickets with justfly.comNo, I did not buy the insurance which is not a big deal, and not the issueA few days after later I had to cancel my flight for personal reasonsI went through the cancellation process online and it distinctly said I would be charged $to cancel the flights and receive a credit voucher (good for a year) for the price of the cancelled tickets(There was nothing else in writing pertaining to the cancellation of the tickets on their site) When I found the time (one hour later) to once again utilize their website and make new reservations, with the credit voucher the company gave it me, I noticed the cost of the tickets had doubledI restarted the process with the voucher four different times and came up with the same resultIt wasn't until I started from the beginning without the voucher did I notice the ticket prices were the same as when I started two weeks priorWhen I called customer service to inquire why the prices of the ti
Justfl*** does not care about their customers! They state on their website we had hours to cancel our flight When I called because I needed to change our flight to another date I was told by the representative that the airline’s policy is that no cancellations may be made if the flight was within days Nowhere on justfl*** was this specified I was told that we would either have to forfeit half of the price of our original tickets to cancel or would be charged the difference the airline charges What choice did I have? I have to fly out to get on my cruise I called the airline and they told me to contact justfly.com I got to a supervisor at justfl*** who did not help me and kept interrupting me He told me that I allowed the charges when I called previously to cancel my flight (again, what other choice did I have?!) I asked to speak to his supervisor and he told me he is the supervisor I told him that there has to be someone above him, like the owner of the company and he said the owner does not take calls What kind of world is this when you screw customers and the customers have no one on their side? I made a mistake in days A flight that originally cost me $round trip is now costing me $ This business must be shut down!
I booked a round trip flight through themThey booked me to arrive at one airport but the connecting flight was leaving from another airportThe company first told me I would have to pay a fee plus an extra cost for the new flight, then told me the flight couldn't be changed at all and that it was my problem
booked flight from travel agency, round trip, but different airlines, the first airline cancelled the flight due to bad weather at destination, moved the departure date to the original return date, but apparently the second airline and the travel agency did not receive this information, I travelled knowing that I will be notified about the delay and return date from the return airlinebut the second airline sent me an email about its arrival at the last destination at the same time I was flying with the first airlineso how come there will be big change and neither company, agency and airline don't know about thatit took me more than hours to get an unfortunate answer
Avoid booking through JustFly The website removed the space in my child’s middle names and when I called just now to correct it they told me they would charge a $name change fee when their website made the change I am forced to go to the airport early to make the change directly with the airline because of their rigged website that they exploit for profitUnfortunately Kayak*** uses them and you can’t tell until you’ve booked the ticket what website you’re purchasing from Next time I will buy directly from the airline and forgo the small discount that is not worth my time being on hold with useless JustFly customer service
SCAM SCAM SCAM..CHOSE PASSENGERS BOOKED THE FIRST DIDN'T ALLOW A SECOND.CALLED THEM AND SPOKE TO A CRAZY *** LADY WHO TOLD ME I'D HAVE TO PAY $TO CANCEL IN ORDER TO ADD ANOTHER PASSENGERTHOUGHT MAYBE SHE DIDN'T UNDERSTANDTHEY DOUBLED THE PRICE OF THE FLIGHT I HAD JUST BOOKED AND WANTED A CANCELLATION FEEWHY DO I HAVE TO CANCEL TO BOOK ANOTHER ESPECIALLY WHEN I ALREADY ASKED FOR ASKED FOR A SUPERVISOR LITERALLY TIMESFINALLY SHE SAYS OKMINS LAYER SAYS CAN'T GET ONE AND HANGS UP ON ME SCAM SCAM SCAM
I purchased flight tickets at $each on 09/23/Today I was looking at their website and found the same exact flight ticket at a price of $514.40, a $difference each ticketI also recognized that their web site offer 24/Price AdjustmentI called their customer phone number att *** at 9:this morning for 12:18, line disconnected, they called me back at 9:AM for 14:and lastly at 9:for 50:minutesI asked them to adjust my pricing and refund me the $each ticket for total of $Spoke to customer service then to a supervisor MsEthan who asked me to e-mail her the current ticket price and the Price Adjustment advertisement at their website because she couldn't locate it, which I didAfter long long hold, she came back with a denial based on an explanation of the Price Adjustment as ticket price changing from a day to anotherI aksed to speak to her supervisor , she refused to give me a name and kept me in a long hold and then hanged
I purchased tickets back in May for a trip in Oct An unforseen event occurred where there has been death in the family on 09/28/My flight isn't until Oct and return Oct I paid dollars for me, my spouse, and year oldI advised theOf the death and they basically told me there was nothing they can doThe whole reason I planned this trip was to visit this family that has passed away and now I can'tThey are telling me that I am just losing out on the money I spentI do not think this is right at allThey are suppose to accommodate their customers and exhaust all options and they did not do that at allI even reached out to the personal airlines and they told me to call just flyThis is all badI paid for tickets I can't use now
I booked a ticket through an online agent. He did not give me the correct flight for one leg and charged my credit card for more than the price he quoted meWhen I talked to customer service department, no more than minutes later, the only thing they could do was send my incorrect flight information and connect me to another booking agent, ONLY after cancel my booking They also said that the cost of my flight would be returned to my credit card in 2-days!!!!
When I was connected with the next booking agent, he was unable to make a new booking for me because the automated system would not allow him to This is now hours on the telephone with this companyI again contacted Customer Service who also could not make a booking They told me to try again in hours
Just fly took money from my account and did not provide me any airline ticketsThey are also refusing to refund the moneyThey will not let me speak with a supervisor
I booked tickets to Cancun with this company and was sent confirmation for the wrong dates, which I didn't noticeI ended up changing my plans to be in accordance with my new travel dates, imposed because JustFly made a mistakeThey told me the mistake was mineThe next time I booked tickets with them, it happened againI was booking my two sons on a flight to Austin TX and they put them on different flightsI did not notice this until weeks laterThis is obviously a problem in their system, but they are telling me it's my fault because I didn't correct their mistakeI even spoke to them on the date I made the booking because the system would not accept the reservation for the younger of my sons, who is They told me to give him a DOB that was to make him appear older, and then to call again and have them change it laterIn all that time, I did not see that the two boys were on different flightsI then looked at my bank statement and see additional unauthorized char