products were not as advertised, wording on the hour cancellation insurance is misleading, impossible to navigate the website without purchasing something you don't want, customer service is pleasant but powerless to change what's already happened due to the fine print that you never see
I purchased a ticket through JustFly on may 18thOn june th I cancelled the ticket JustFly said I would be given credit for a future flightThen on June 10th I purchased a new ticket with the credit they said and paid the air fare differenceOn sunday 12th they informed me that they had misinformed me (their words which I have recorded) and that they did not have the creditThey said they would refund me a cancellation fee which they charged (USD on june 6th)They also said that they did not charge my credit card for any other feesOn monday june 13th I got an email from jetblue saying that I had a reservation waiting, and my bank confirmed that I was in fact charge by justfly on the 10th of June On monday june 13th I contacted jetblue which said I had to contact justfly before tuesday june 1115am to cancel the reservation or else I would forfeit all feesOn calling justfly on monday 13th june at pm they said that I had to pay them USD more to cancel the f
We booked our flights through justfly and realized we needed to make a change to our departure dateTheir website says worry free cancellation within hoursThat’s not the case at allWithin hours for sure we called to make the correction and were told the airline policy was free cancellation couldn’t be made because we were within days of our flightOur only option was to cancel and lose half our ticket costs (about $but we would get a justfly credit for the remaining balance!) or change the flight we were on to the day we required and pay (because of course the other flight cost more) the difference in ticket costs between the two flights (fair enough) and a processing fee for changing our flightWhich was about $We weren’t given any other options so which would you choose? Get screwed for half your ticket costs and still have to buy tickets or about a thirdWe should have pressured them and said their website didn’t say anything except hours and we are within hours (actually) and we will have a full refund with no extra charges because that’s what their website saidAfter two days of dealing with the airline company and justfly I’d rather walkIt’s miles
TLDR They’re awful and I’ll ever use them againI’ll tell my parents and five siblings not to use them eitherMy mother in law has six siblingsWe will let them know too
I've been trying to get a refund for an airfare that I purchased in March for $USDI cancelled my reservation on November 21, 2016, had to pay a penalty of $USD at the time of cancellation, but the refund for the ticket I did not use has not taken placeI've called customer service and they put me on hold indefinitely because the accounting department is not availableThis is completely unacceptable
I booked two airline tickets from justfly and the total of my tickets came out to be $which was not a pronlemThe problem presented itself when my bank would not allow justfly to take the full amountI received an alert from justfly stating that I would have to change the credit card or get my bank to lift the holdI contacted my bank and the hold was liftedJustfly was only supposed to take an additional $but they took more and then they charged me $cancellation fee to cancel my reservationThey ended up putting my bank account in the negative and still have not refunded my money like we talked aboutNot only was I charged for teservation from justfly but I was charged by Delta Airlines as wellA total of $I have yet to get my refund like we spoke about
This is a pice of *** Company that cares absolutely nothing about its customers They falsely advertise prices On tickets with very specific connection details then change those connections or details increasing your layover timesBait and switch
These people are now on my *** list!
I purchased a air ticket from justfly***I needed a change of date for the onward journey and contacted customer careI was told that an additional price of $would be charged to which I agreedAbout an hour later, I received a call from justfly saying that the representative made a mistake with the the pricing and I had to pay an extra 100$ to confirm the change of datesI opted not to pay for it and asked the representative to connect me to the supervisorShe asked me to call back after which I was put on hold for a very long timesI could never reach the supervisor nor was my date changed for the original price quoted
I tried to cancel my reservation before it went throughThe repTold me I won’t be charged any fee for cancelationBut we got disconnectedShe never called me backI called back myself and was on hold for more than an hrI went online and the booking was suddenly confirmedI went ahead and canceled it and belatedly realized there was a $cancelation chargeWhen a repCame on again and I explained the situation and requested a one time waiverHe refused because the booking had “gone through”
When searching for a flight, I entered the date for traveling, the date changed when I was booking a flight for my son and granddaughter My son noticed the date when I forwarded the email to him We had to cancel and they charged a $fee I rebooked thinking that I could get a credit but was told I had to email them It's been a month ago and three emails and never heard from them yet I'm going to complain to Delta since that is who Just Fly booked us with Justfly has poor customer service and I'll never book through them again
I booked one trip from Justfly*** on July 3, and found it was mistakeI canceled them online on July 5th early in the morningI called their customer service after my online cancelation and found out they would charge me a total of $and $for tickets cancelation feeI bought the Extended Cancellation Insurance and CSA Travel Protection Policy at the time when I bought those tickets, none of them can free me or protect me from unchargedThere is no cancelation policy on their websiteWhen I cancelled those tickets online there is no indication that there would be a cancelation fee involvedI felt like this is a bait and switch gameSince I found out that I was trapped by them, I canceled my second trip with them within hours, again them charged me $in total after I negotiated with themThe original fee was $There is no cancelation fee or any information about cancel the trip on their websiteThe cancelation fee and other fees will happen after you
To whom it concerns:
On March 24th, I decided to book a trip to AlaskaI searched online for cheap flights for me and my two kidsI found *** had the cheapest flights, so I tried to book the flightAfter entering all my information including my credit card, it told me the fare had increased by $I thought maybe the flight was filling up, and that’s what caused the fare to changeSo, I opened a new tab and performed another search on *** and got the same quoteI figured if I called them, they would get it all straightened out with the price originally quoted onlineThe lady I spoke to claimed she was having trouble getting my credit card to go throughShe acted like she was trying different things, and finally, she said she would call me back
About hours later, I still haven’t heard from her, so I called back and spoke to a different personThis lady tried to book the flight again and claimed to be having the same troubleShe tried several different options,
Services offered by JustFly.com are not only mis-advertised, their policy to cancel and or re-route flights puts all consumers at lossThe wording on their site is confusing and can cause consumers to spend more and receive nothing in returnI had booked a return flight from Los Angeles to Australia and had a change of plans when the departing city changedJustFly charged $to cancel and I will receive my money backAfter the flight was cancelled, they told me that they could not change the departing city and the money I had paid for the ticket will be held as credit on their site and can only be used to book the same trip with the same departure and arrival destination within one monthThis puts the consumers at an absolute loss especially since I was mis-informed that cancelling the flight would refund my money
we booked ticket months ago for vacation in the philippines, we booked tickets, we used difference credit cards so we end up having different booking number, we have connecting flight in our ticket from greensboro to washington, washington to japan and japan to the philippineslast month for some reason united changed our connectinfg flight from greensboro to washington, so we end up having misconnection, so this starts the nightmare, we called just fly to fix the flight, they said they dont have flights no more on december from greensboro to washington, that will connect on our 2nd flight from washington to japan then we requested to change the flight to raleigh ,nc because they have available flight to connect to our 2nd flight from washington to japan, and they said they emailed there travel partner, after week, we thought everything was fix becuase they email us that its good to go, when I called them again they said that their travel partner denied the request bec
I bought airline tickets with travel agency Justfly*** from their website on 08/09/for 316.70$ (booking number*** on Justfly*** and Spirit Airlines Confirmation Number : CBZ4JW) After days I tried to cancel them and the support representative told me on the phone that is ok and from our tickets will be deducted 75$ per person for reschedule for another date until december and the rest of money will be credited for next flights in the same directionsAfter that I checked on their website and they reschedueled for next month on 09/08/without my approval and also charged my credit card again for 150$I tried multiple times to reach them by calling them on their phone and maillling them via email but no one was answeringI tried to solve the problem with the airline company named Spirit Airlines but they responded me that they are sorry and I should solve the issue with the travel agencySo in the final I spent 466.70$ for a fake serviceI want my har
My party and I had to cancel our trip out of the country due to unforeseen circumstancesWe spoke with Justfly***, where we purchased our tickets, and if we purchased a voucher, for another dollars per person we could rebook our trip at a later date as long as it was the same trip and before June 22ndThere were two of us so we purchased the voucher for dollarsWe received an email with this: Your itinerary has been canceled, but you have airline credit that can be applied towards new flightsClick here to use your credit and book new flights ITINERARY San Francisco, CA (SFO) to Yangon, Myanmar (RGN) You have $1,in travel credit You currently have no flights booked, but you have a balance of $1,in travel credit that can be applied towards the purchase of new flightsThese travel credits are valid until June 22, I tried to book a new flight for my trip today and found one on their website for dollarsI called to speak with a person to book my travel
We purchases a ticket from JustFly to go to ThailandWe ended up having to cancel the tickets because of fears over***We called the airline to cancel and see if we could get a creditWe told them we couldn't go to Thailand any more over health concerns for ***They said, okay, we can cancel your ticket and give you a credit if you pay us $Then they told us we would also have to pay a $a ticket if we decided to use our creditThis was a bad deal but we decided to take it since we had no other optionsWhen we called them to claim the credit for the ticket we cancelled, they said in order to claim the credit we would have to book the exact same flight to ThailandHaving told them previously that we could no longer go to Thailand, we believe they willfully deceived us in order to get us to pay the $in order to cancel our flightWe called them four times over a week to resolve this issue and demanded that they allow us to use our credit for one of the flights listed
I, jose l malave went online on march 16th, to buy flight tickets to colombiaI ended up on skys scanner and this website linked me to justfly***it was around 1:30am when I made a reservation for passengers for the amount of $4,I put my debit card information and apparently everything went through because my wife got an email saying that the reservation was booked successfullyFew hours later I found out that the card was declined and I called justfly*** customer service to ask about itThey told me to contact my bank account or I could use another credit card, I said no because the money was on the account I gave them when I did the reservationI went to an ATM and found out my money was not in my bank account any moreSo how come is this possible? I know they took my money from the bankI called them in the morning of the same day of the transaction and justfly kept saying they did not take my money out of the account beacuse I did not have sufficient founds
I am a frequent flyer and this was my first attempt at Justfly*** for my airline booking needsFlight was booked at 10:14am for 87$, confirmation received and Credit Card authorization was acceptedAt some time between 10:14am and 10:59pm Fronteir airlines raised the price of the tickets I had purchased10:59am I received noticed my flight had been canceled by Justfly*** for of reasonsI called their customer service number and the agent confirmed my flight was not valid and told me the price was now 119$ if I'd like to re-bookI told her this is simple fraud and price fixing after a sale is unacceptable
Tickets I purchased was not the amount I agree withI confirmed a payment of $for ticketsA confirmation of $was send to meI called Just Fly right awayThey were not helpful at allThey said the price can change in the processI told them numerous time I was not notified of a price change before I confirmed my flightI was on the phone with different customer service representative for about 1/hourTwo of the representatives asked me if I took a snap picture of the priceI told them why would I take a snap pic of itI told them to cancel my ticketsThey said I would have to pay a $cancellation fee for each ticketI explain to them I shouldn’t pay for a cancellation feeI continue arguing with the representative she said they would take $off for each cancellationWhich I did not agree withAt the end I ask if it was a recorded line she told me yesI told her I was going to make a complainI asked her for headquarters information and she tol
I was naive I guess and thought I was purchasing an airline ticketCome to find out they drained my entire account over a $ticketI can not get no help from any of them at justfl*** worst experience ever! Please beware!
products were not as advertised, wording on the hour cancellation insurance is misleading, impossible to navigate the website without purchasing something you don't want, customer service is pleasant but powerless to change what's already happened due to the fine print that you never see
I purchased a ticket through JustFly on may 18thOn june th I cancelled the ticket JustFly said I would be given credit for a future flightThen on June 10th I purchased a new ticket with the credit they said and paid the air fare differenceOn sunday 12th they informed me that they had misinformed me (their words which I have recorded) and that they did not have the creditThey said they would refund me a cancellation fee which they charged (USD on june 6th)They also said that they did not charge my credit card for any other feesOn monday june 13th I got an email from jetblue saying that I had a reservation waiting, and my bank confirmed that I was in fact charge by justfly on the 10th of June On monday june 13th I contacted jetblue which said I had to contact justfly before tuesday june 1115am to cancel the reservation or else I would forfeit all feesOn calling justfly on monday 13th june at pm they said that I had to pay them USD more to cancel the f
We booked our flights through justfly and realized we needed to make a change to our departure dateTheir website says worry free cancellation within hoursThat’s not the case at allWithin hours for sure we called to make the correction and were told the airline policy was free cancellation couldn’t be made because we were within days of our flightOur only option was to cancel and lose half our ticket costs (about $but we would get a justfly credit for the remaining balance!) or change the flight we were on to the day we required and pay (because of course the other flight cost more) the difference in ticket costs between the two flights (fair enough) and a processing fee for changing our flightWhich was about $We weren’t given any other options so which would you choose? Get screwed for half your ticket costs and still have to buy tickets or about a thirdWe should have pressured them and said their website didn’t say anything except hours and we are within hours (actually) and we will have a full refund with no extra charges because that’s what their website saidAfter two days of dealing with the airline company and justfly I’d rather walkIt’s miles
TLDR They’re awful and I’ll ever use them againI’ll tell my parents and five siblings not to use them eitherMy mother in law has six siblingsWe will let them know too
I've been trying to get a refund for an airfare that I purchased in March for $USDI cancelled my reservation on November 21, 2016, had to pay a penalty of $USD at the time of cancellation, but the refund for the ticket I did not use has not taken placeI've called customer service and they put me on hold indefinitely because the accounting department is not availableThis is completely unacceptable
I booked two airline tickets from justfly and the total of my tickets came out to be $which was not a pronlemThe problem presented itself when my bank would not allow justfly to take the full amountI received an alert from justfly stating that I would have to change the credit card or get my bank to lift the holdI contacted my bank and the hold was liftedJustfly was only supposed to take an additional $but they took more and then they charged me $cancellation fee to cancel my reservationThey ended up putting my bank account in the negative and still have not refunded my money like we talked aboutNot only was I charged for teservation from justfly but I was charged by Delta Airlines as wellA total of $I have yet to get my refund like we spoke about
This is a pice of *** Company that cares absolutely nothing about its customers They falsely advertise prices On tickets with very specific connection details then change those connections or details increasing your layover timesBait and switch
These people are now on my *** list!
I purchased a air ticket from justfly***I needed a change of date for the onward journey and contacted customer careI was told that an additional price of $would be charged to which I agreedAbout an hour later, I received a call from justfly saying that the representative made a mistake with the the pricing and I had to pay an extra 100$ to confirm the change of datesI opted not to pay for it and asked the representative to connect me to the supervisorShe asked me to call back after which I was put on hold for a very long timesI could never reach the supervisor nor was my date changed for the original price quoted
I tried to cancel my reservation before it went throughThe repTold me I won’t be charged any fee for cancelationBut we got disconnectedShe never called me backI called back myself and was on hold for more than an hrI went online and the booking was suddenly confirmedI went ahead and canceled it and belatedly realized there was a $cancelation chargeWhen a repCame on again and I explained the situation and requested a one time waiverHe refused because the booking had “gone through”
When searching for a flight, I entered the date for traveling, the date changed when I was booking a flight for my son and granddaughter My son noticed the date when I forwarded the email to him We had to cancel and they charged a $fee I rebooked thinking that I could get a credit but was told I had to email them It's been a month ago and three emails and never heard from them yet I'm going to complain to Delta since that is who Just Fly booked us with Justfly has poor customer service and I'll never book through them again
I booked one trip from Justfly*** on July 3, and found it was mistakeI canceled them online on July 5th early in the morningI called their customer service after my online cancelation and found out they would charge me a total of $and $for tickets cancelation feeI bought the Extended Cancellation Insurance and CSA Travel Protection Policy at the time when I bought those tickets, none of them can free me or protect me from unchargedThere is no cancelation policy on their websiteWhen I cancelled those tickets online there is no indication that there would be a cancelation fee involvedI felt like this is a bait and switch gameSince I found out that I was trapped by them, I canceled my second trip with them within hours, again them charged me $in total after I negotiated with themThe original fee was $There is no cancelation fee or any information about cancel the trip on their websiteThe cancelation fee and other fees will happen after you
To whom it concerns:
On March 24th, I decided to book a trip to AlaskaI searched online for cheap flights for me and my two kidsI found *** had the cheapest flights, so I tried to book the flightAfter entering all my information including my credit card, it told me the fare had increased by $I thought maybe the flight was filling up, and that’s what caused the fare to changeSo, I opened a new tab and performed another search on *** and got the same quoteI figured if I called them, they would get it all straightened out with the price originally quoted onlineThe lady I spoke to claimed she was having trouble getting my credit card to go throughShe acted like she was trying different things, and finally, she said she would call me back
About hours later, I still haven’t heard from her, so I called back and spoke to a different personThis lady tried to book the flight again and claimed to be having the same troubleShe tried several different options,
Services offered by JustFly.com are not only mis-advertised, their policy to cancel and or re-route flights puts all consumers at lossThe wording on their site is confusing and can cause consumers to spend more and receive nothing in returnI had booked a return flight from Los Angeles to Australia and had a change of plans when the departing city changedJustFly charged $to cancel and I will receive my money backAfter the flight was cancelled, they told me that they could not change the departing city and the money I had paid for the ticket will be held as credit on their site and can only be used to book the same trip with the same departure and arrival destination within one monthThis puts the consumers at an absolute loss especially since I was mis-informed that cancelling the flight would refund my money
we booked ticket months ago for vacation in the philippines, we booked tickets, we used difference credit cards so we end up having different booking number, we have connecting flight in our ticket from greensboro to washington, washington to japan and japan to the philippineslast month for some reason united changed our connectinfg flight from greensboro to washington, so we end up having misconnection, so this starts the nightmare, we called just fly to fix the flight, they said they dont have flights no more on december from greensboro to washington, that will connect on our 2nd flight from washington to japan then we requested to change the flight to raleigh ,nc because they have available flight to connect to our 2nd flight from washington to japan, and they said they emailed there travel partner, after week, we thought everything was fix becuase they email us that its good to go, when I called them again they said that their travel partner denied the request bec
I bought airline tickets with travel agency Justfly*** from their website on 08/09/for 316.70$ (booking number*** on Justfly*** and Spirit Airlines Confirmation Number : CBZ4JW) After days I tried to cancel them and the support representative told me on the phone that is ok and from our tickets will be deducted 75$ per person for reschedule for another date until december and the rest of money will be credited for next flights in the same directionsAfter that I checked on their website and they reschedueled for next month on 09/08/without my approval and also charged my credit card again for 150$I tried multiple times to reach them by calling them on their phone and maillling them via email but no one was answeringI tried to solve the problem with the airline company named Spirit Airlines but they responded me that they are sorry and I should solve the issue with the travel agencySo in the final I spent 466.70$ for a fake serviceI want my har
My party and I had to cancel our trip out of the country due to unforeseen circumstancesWe spoke with Justfly***, where we purchased our tickets, and if we purchased a voucher, for another dollars per person we could rebook our trip at a later date as long as it was the same trip and before June 22ndThere were two of us so we purchased the voucher for dollarsWe received an email with this: Your itinerary has been canceled, but you have airline credit that can be applied towards new flightsClick here to use your credit and book new flights ITINERARY San Francisco, CA (SFO) to Yangon, Myanmar (RGN) You have $1,in travel credit You currently have no flights booked, but you have a balance of $1,in travel credit that can be applied towards the purchase of new flightsThese travel credits are valid until June 22, I tried to book a new flight for my trip today and found one on their website for dollarsI called to speak with a person to book my travel
We purchases a ticket from JustFly to go to ThailandWe ended up having to cancel the tickets because of fears over***We called the airline to cancel and see if we could get a creditWe told them we couldn't go to Thailand any more over health concerns for ***They said, okay, we can cancel your ticket and give you a credit if you pay us $Then they told us we would also have to pay a $a ticket if we decided to use our creditThis was a bad deal but we decided to take it since we had no other optionsWhen we called them to claim the credit for the ticket we cancelled, they said in order to claim the credit we would have to book the exact same flight to ThailandHaving told them previously that we could no longer go to Thailand, we believe they willfully deceived us in order to get us to pay the $in order to cancel our flightWe called them four times over a week to resolve this issue and demanded that they allow us to use our credit for one of the flights listed
I, jose l malave went online on march 16th, to buy flight tickets to colombiaI ended up on skys scanner and this website linked me to justfly***it was around 1:30am when I made a reservation for passengers for the amount of $4,I put my debit card information and apparently everything went through because my wife got an email saying that the reservation was booked successfullyFew hours later I found out that the card was declined and I called justfly*** customer service to ask about itThey told me to contact my bank account or I could use another credit card, I said no because the money was on the account I gave them when I did the reservationI went to an ATM and found out my money was not in my bank account any moreSo how come is this possible? I know they took my money from the bankI called them in the morning of the same day of the transaction and justfly kept saying they did not take my money out of the account beacuse I did not have sufficient founds
I am a frequent flyer and this was my first attempt at Justfly*** for my airline booking needsFlight was booked at 10:14am for 87$, confirmation received and Credit Card authorization was acceptedAt some time between 10:14am and 10:59pm Fronteir airlines raised the price of the tickets I had purchased10:59am I received noticed my flight had been canceled by Justfly*** for of reasonsI called their customer service number and the agent confirmed my flight was not valid and told me the price was now 119$ if I'd like to re-bookI told her this is simple fraud and price fixing after a sale is unacceptable
Tickets I purchased was not the amount I agree withI confirmed a payment of $for ticketsA confirmation of $was send to meI called Just Fly right awayThey were not helpful at allThey said the price can change in the processI told them numerous time I was not notified of a price change before I confirmed my flightI was on the phone with different customer service representative for about 1/hourTwo of the representatives asked me if I took a snap picture of the priceI told them why would I take a snap pic of itI told them to cancel my ticketsThey said I would have to pay a $cancellation fee for each ticketI explain to them I shouldn’t pay for a cancellation feeI continue arguing with the representative she said they would take $off for each cancellationWhich I did not agree withAt the end I ask if it was a recorded line she told me yesI told her I was going to make a complainI asked her for headquarters information and she tol
I was naive I guess and thought I was purchasing an airline ticketCome to find out they drained my entire account over a $ticketI can not get no help from any of them at justfl*** worst experience ever! Please beware!