I just ordered tickets from Justfl*** and I am getting really concerned because I found a site that says they may be just a mileage broker and that another company, Flighthu***, is TERRIBLE and cheats people out of money as well as cancelling their flights for no reason at all!
I was searching for a deal on a flight ticket, justfl*** came up with the flight I was interested in and so I booked it
A few weeks later I got an email from them saying:
"Dear Customer,
An Airline has made a change(s) to your itinerary for Reservation *** You must contact us as soon as possible at *** to discuss the change and confirm your new flight optionsFailure to contact us could result in complications with your trip)
In addition, it is your responsibility to verify your itinerary directly with the Airline hours prior to your scheduled departure(s) to ensure that your flight information or itinerary hasn't changed
Please call us at *** as we will be happy to work with you to rectify the situation, and thank you again for your choosing Justfl***
Sincerely,
The justfl*** Team"
Now when I call justfl*** I can not connect to customer service (I actually waited hours because they said, they was having high volumn of call, more than 10-people ahead of meNot once but three times I called) OK, I thought how about I'll just select option 1, which is for a new reservationWhen I started to tell the operator about my concern, she said she would connect me and that I should have selected option After a long I hung up and called backGuess what? Still no answerThere's someone on option but no answer on option Am I wrong or is there something very suspicious going on here?
I don't know how their review on
Google play store rated above score
I wish I read their Revdex.com before I purchased the ticketsNow I lost lost over $that I worked hard for and couldn't get it back
Unlike other trips I purchased my airline tickets for *** through Justfly***I should have stuck with my "rule" - never do thisWhile in Denmark I became will and with a doctor declaration needed to change our travel return date to CaliforniaCalled *** - they can do nothing as I booked through JustflyCalled JF several times, was on hold for 1+ hours while waiting for a supervisor., several times.Yes, they could change date for a $change per personOur whole trip had only been $for bothAnd there is NO REFUND for any reasonDuring our conversation with the CSR I was lied to, they were rude, did not speak English that I could understand, did not know what they were talking aboutTook the return trip as a loss and rebook ourselves with *** to get home for $for both of usLesson learned: NEVER book with anyone other than the airline direct and NEVER BOOK WITH JUSTFLYA very unethical operation
I made airline reservations on March in the amount of $We were unable to make our flight as I was waiting to be seen in the emergency room for complications from having my kidney removed in December I attempted to call the service to cancel or move our flights for dates when I am healthy again, but their office was closedI called when I got home at 12pm today and spoke to an agent named *** who first told me that they were nonrefundable and put me on hold for minutesWhen she came back, she advised that Alaska Airlines said that I could change my flight for a year, but that she would charge me the cost of the tickets and then I would have to pay airfare on top of thatWhen I told her I'd need to discuss it with my travel partner, the story changed and she advised that they'd lower the fees associated, and that the Alaska agent said "You are lucky that they are willing to give a one time courtesythey don't do this for other people." (untrue)The numbers
On Monday Jan I purchased two tickets online from Justfly and I purchaes insurance on these tickets from *** *** *** on Jan as instructed by JustflyThe two tickets were for myself and my fiance as we had planned a trip to Africa, Cameroon for our weddingThe trip was due on Feb During this period *** *** issued his travel ban so we decided that we could no longer take the trip since we might be denied entry back into the United States due to our visa status and or our religionWe called Justfly 3weeks before the date we were to travel and cancell the ticketWe then filed a claim for a refund of which they rejectedI have been calloing them but each time they pick my calls the put me on a long hold for hours without picking my calls.The cost of the ticket was 1,USD not included the amount we paid for insurance
Ridiculous that they don't refund flights after the hour purchasing period has passedRidiculous that if you DO try to cancel within hours of purchasing the ticket, you are charged $No other flight booking website has this same horrible policyI will never buy through their site again
MISLEADING ADVERTISEMENTSJustFly regularly uses or misleading advertising in its marketingWhile booking a flight from NYC to Capetown, I bought tickets from JustFly solely based on the promise of "FREE HOUR CANCELLATION" in green color on the trip I was purchasingWhile I would normally research a company and read their terms and conditions, I was not surprised by this promise because I found JustFly through Kayak, which also makes (and honors) this promiseAlso, unlike some of their flights that only read "hour cancellation," this seemed pretty clearWithin hours, I had to cancel my flight, and was directed to a page with a $cancellation feeI called the company, and spoke with a customer service agent who wasn't able to helpHe said "FREE" meant the ticket was refundableIn what world does "free hour cancellation" mean refundable? While the terms and conditions explains some of this in detail, the advertising was intentionally deceiving, and I will NEVER do business with JustFly again
I bought a RT ticket to Panama City 9/2/to visit family in December Unfortunately, I had to cancel the trip due to unexpected illness of my sister requiring critical care in Miami, Fl in late September I am a nurse, so I only have X amount of time I can be offI used my December days-off to care for my sister in Miami, so I cancelled my trip and explained whyI was informed by customer service that I would have to pay a cancellation fee of $which I did; the said I had one year to use my flight credit ($+ 150)I was not adviced that it had to be to the same destinationI called JustFly several times and was led to believe that I could use the credit within the year from time of purchaseI needed to fly to Tampa, Fl to visit my kids August for daysAfter keeping me on hold for over minutes, and having been told that "we are looking for flights for you", the customer rep comes back with "we are sorry, you cannot fly to Tampa...";we follow guidelin
Due to a date mistake I needed to cancel or re-schedule an airfare from Orlando to Minneapolisthis company charged $for the cancellation and they are now holding $on behalf of *** *** airlinesAccording to *** *** airlines and their stamp dates I am entitled to full refundI have spend more than hours of my valuable time holding in the phone and dealing with a series of poor customer service agents with a terrible foreign accent that you barely can understand, besides their lack of knowledge of their company rules and the lack of professionalismEvery call I have made they gave me a different answer and although I tried to figure out a solution to recover those $they say it can be only used thru *** *** airlines by the same passengers, *** *** airlines doesn't have that money in their records neither any pending airfares for me
Beware- JustFly is not worth the deal you think you're getting! Horrible customer service! Called JulyFly number to inquire about a billing discrepancy between invoice total they provided via email at booking and what was actually charged to my credit cardMy call was bounced around and spoke to several agents who were each confused, unhelpful, and did not speak English very well; difficult to understand, and the agents would just disconnect the call, multiple times! Very frustratingApparently, JustFly only accepts emails for any billing issuesIn addition, when booking, the website contains hidden charges for seat selectionRegular seats, not upgraded extra leg room options, just the function of choosing your seats! This appeared as an extra charge after the fact on my credit cardThey refused to refund this fee after I asked for seat assignment to be removedThey claim the fee is non-refundable however, they never tell you it's an extra charge in the first place! Avoid Justfl*** and book direct with the airlines
I purchased two tickets for Interjet Airlines via justfly***The other passenger flying with me will no longer be able to fly due to an unexpected medical issueI decided I did not want to let that ticket go to waste and wanted to replace the name of the sick passenger and bringing someone else on the tripI've called justfly***'s customer service department about 6-times only to be given the run-around every single timeOne person connects me to another person and so on, yet my issue is never resolvedOne customer service person tells me they are able to do this but for a fee, I told them that I did not mind paying the fee so they connected me with someone else, they asked for the information of the brand new passenger via email,(which I sent) they said that since "it takes TWO HOURS for them to receive an e-mail" to call back two hours after I send the e-mailI called back only to be told that they do not do name changesI decided to call the airline (Interjet) directly an
Horrible company! I booked my ticket online and it was all wrong they stopped in Montreal without noting there would be a stop in MontrealIn Montreal they said I should have a visa which I didn’t Will never use and want compensation
They advertise a price that doesn’t exist Found a ticket for myself and daughter, when passenger info was plugged in, there was over a $discrepancyI spoke to a supervisor who had zero interest in speaking and couldn’t explain why I was seeing a price that didn’t exist
I called JustFly.*** to buy airline ticketsThe representative took all my info including my credit card informationHe then puts me on hold and comes back tells me that spirit airlines was in the middle of an update and he would not be able to purchase the ticketsHe said I would have to call spirit direct to purchaseI asked him what happened to all my personal information he just took from me and my card numberHe said they automatically deleted it when website was downSomething sounded fishyThat was last weekI checked my statement today and there is a pending transaction for at a tru value in San Francisco californiaI did not purchase anything outside of airline tickets and I live in TexasDO NOT TRUST JUSTFLY.*** they are full blown crooksI am happy that I caught this in the pendong stage and called my card company immediately and they cancelled the cardSo infuriating
HI I booked a ticket for my family vacation through justfly*** on sep at 12:PMLater, I found that the prices have come down the same night and so I called them to cancel my ticketThey said initially that they will charge me a $cancellation fee; when I insisted that I am cancelling my ticket within a hr time window, they still said that they might not be able to offer a full refund and they charged me a cancellation fee of $for my itineraryMy itinerary was cancelled on Sep at 10:PMHence, I thought of reaching out to you to ask if you can help me out in this caseI would like to know what options I have now in this scenarioI feel I am being deceived and cheated of my consumer rights as I called them within the hr time frame that the DOT (Dept of Transportation) stipulates, but still not getting a full refundI have attached the itinerary for your reference and as you can see, the itinerary is no longer valid as it has been cancelledI beli
NO FULL DISCLOSURE of costThis is not a true saving website, JustFly will charge you unknowingly extra cost to the ticket and then extra cost for choosing a seatI will NEVER use again
My son booked a flight through Just FlyHe was unable to use the flight he booked so we paid a $cancellation fee and was told he could use the credit for the full amount of the original flightWe just tried to book him a flight using the credit and they said there was an additional fee of $for booking fees and taxesThe flight we found was actually less than the credit amountThere is nothing on the website or anywhere that states there would be additional feesIn fact, they told him when he cancelled there were not any additional fees when he uses the creditWe called the company to complain and they really had nothing to say and could not even verify that the additional fees are anywhere on the website
I called to cancel a flight on 11/25/and was told it would be $per ticket, they suggested I should call the CSA Travel Protection Insurance that I purchased firstI then called back on 11/27/to cancel and was told it would be $per ticket to cancelI am still trying to work things out but this Company is very hard to work with and customer service people are hard to understand (not so good English) and I get a different response every person I speak with
I purchased a ticket on justfly*** *** *** on June 30th at 9:30AM EST for a flight on July 7thI tried to cancel the ticket at 2PM EST, but was told I would be subject to a feeThis seems to be in conflict with US DOT regulation CFR 259.5(b)(4), which states that airlines must allow customers to cancel or change flights within hours without feeThis fee is surprising (and contrary to regulations) and was not clear at booking that they would not follow that regulation (followed by every other online booking business to my knowledge)
The problem I've been having with Justfly*** is that I have not received any refund for my purchased airline ticketsIn April 2016, I purchased tickets to travel in MayI then added on more ticket and insurance for all of the tickets over the phoneDue to travel complications, we were unable to travelWhen I spoke with the company about changing or canceling the tickets, I was told to look out for my refund from their support departmentWhen I called again for a status update, I was then told there was no refundThey said there was no insurance, that I never showed up, that the conversations I had prior with their company didn't happen, and there was a language barrier, so I misunderstoodThey gave me a million excuses that they claimed eliminatinated any possibility of a refund that I was duefrom there, the issues have grown worseI have been given the run around with this company for over months nowThis is an injustice to consumers everywhere
Please, just stay awayI Booked a flight for November,3rd from Kansas City to West Palm Beach, returning on Nov,5thAfter paying for the flight and receiving a conformation message, I noticed the dates were different from the initial dates I had previously selectedI immediately contacted customer service to inform them of the error and was told that the error was on my endI then asked to speak with and was forwarded to a supervisor in an attempt to resolve what I thought was a simple and easy to fix computer errorI was inform by the supervisor that the error was on my end, and that I would have to pay a $dollar cancellation fee and from there re-book the flightI guess I should have read over the reviews before using this company, because after reading them I can see that I am not the only one this has happened toI really think they are using this process to squeeze and extra buck out of customersI will never do business with this company ever again and I advice anyone who's thinking thinking about using them to please stay away, they are rip offs!
I just ordered tickets from Justfl*** and I am getting really concerned because I found a site that says they may be just a mileage broker and that another company, Flighthu***, is TERRIBLE and cheats people out of money as well as cancelling their flights for no reason at all!
I was searching for a deal on a flight ticket, justfl*** came up with the flight I was interested in and so I booked it
A few weeks later I got an email from them saying:
"Dear Customer,
An Airline has made a change(s) to your itinerary for Reservation *** You must contact us as soon as possible at *** to discuss the change and confirm your new flight optionsFailure to contact us could result in complications with your trip)
In addition, it is your responsibility to verify your itinerary directly with the Airline hours prior to your scheduled departure(s) to ensure that your flight information or itinerary hasn't changed
Please call us at *** as we will be happy to work with you to rectify the situation, and thank you again for your choosing Justfl***
Sincerely,
The justfl*** Team"
Now when I call justfl*** I can not connect to customer service (I actually waited hours because they said, they was having high volumn of call, more than 10-people ahead of meNot once but three times I called) OK, I thought how about I'll just select option 1, which is for a new reservationWhen I started to tell the operator about my concern, she said she would connect me and that I should have selected option After a long I hung up and called backGuess what? Still no answerThere's someone on option but no answer on option Am I wrong or is there something very suspicious going on here?
I don't know how their review on
Google play store rated above score
I wish I read their Revdex.com before I purchased the ticketsNow I lost lost over $that I worked hard for and couldn't get it back
Unlike other trips I purchased my airline tickets for *** through Justfly***I should have stuck with my "rule" - never do thisWhile in Denmark I became will and with a doctor declaration needed to change our travel return date to CaliforniaCalled *** - they can do nothing as I booked through JustflyCalled JF several times, was on hold for 1+ hours while waiting for a supervisor., several times.Yes, they could change date for a $change per personOur whole trip had only been $for bothAnd there is NO REFUND for any reasonDuring our conversation with the CSR I was lied to, they were rude, did not speak English that I could understand, did not know what they were talking aboutTook the return trip as a loss and rebook ourselves with *** to get home for $for both of usLesson learned: NEVER book with anyone other than the airline direct and NEVER BOOK WITH JUSTFLYA very unethical operation
I made airline reservations on March in the amount of $We were unable to make our flight as I was waiting to be seen in the emergency room for complications from having my kidney removed in December I attempted to call the service to cancel or move our flights for dates when I am healthy again, but their office was closedI called when I got home at 12pm today and spoke to an agent named *** who first told me that they were nonrefundable and put me on hold for minutesWhen she came back, she advised that Alaska Airlines said that I could change my flight for a year, but that she would charge me the cost of the tickets and then I would have to pay airfare on top of thatWhen I told her I'd need to discuss it with my travel partner, the story changed and she advised that they'd lower the fees associated, and that the Alaska agent said "You are lucky that they are willing to give a one time courtesythey don't do this for other people." (untrue)The numbers
On Monday Jan I purchased two tickets online from Justfly and I purchaes insurance on these tickets from *** *** *** on Jan as instructed by JustflyThe two tickets were for myself and my fiance as we had planned a trip to Africa, Cameroon for our weddingThe trip was due on Feb During this period *** *** issued his travel ban so we decided that we could no longer take the trip since we might be denied entry back into the United States due to our visa status and or our religionWe called Justfly 3weeks before the date we were to travel and cancell the ticketWe then filed a claim for a refund of which they rejectedI have been calloing them but each time they pick my calls the put me on a long hold for hours without picking my calls.The cost of the ticket was 1,USD not included the amount we paid for insurance
Ridiculous that they don't refund flights after the hour purchasing period has passedRidiculous that if you DO try to cancel within hours of purchasing the ticket, you are charged $No other flight booking website has this same horrible policyI will never buy through their site again
MISLEADING ADVERTISEMENTSJustFly regularly uses or misleading advertising in its marketingWhile booking a flight from NYC to Capetown, I bought tickets from JustFly solely based on the promise of "FREE HOUR CANCELLATION" in green color on the trip I was purchasingWhile I would normally research a company and read their terms and conditions, I was not surprised by this promise because I found JustFly through Kayak, which also makes (and honors) this promiseAlso, unlike some of their flights that only read "hour cancellation," this seemed pretty clearWithin hours, I had to cancel my flight, and was directed to a page with a $cancellation feeI called the company, and spoke with a customer service agent who wasn't able to helpHe said "FREE" meant the ticket was refundableIn what world does "free hour cancellation" mean refundable? While the terms and conditions explains some of this in detail, the advertising was intentionally deceiving, and I will NEVER do business with JustFly again
I bought a RT ticket to Panama City 9/2/to visit family in December Unfortunately, I had to cancel the trip due to unexpected illness of my sister requiring critical care in Miami, Fl in late September I am a nurse, so I only have X amount of time I can be offI used my December days-off to care for my sister in Miami, so I cancelled my trip and explained whyI was informed by customer service that I would have to pay a cancellation fee of $which I did; the said I had one year to use my flight credit ($+ 150)I was not adviced that it had to be to the same destinationI called JustFly several times and was led to believe that I could use the credit within the year from time of purchaseI needed to fly to Tampa, Fl to visit my kids August for daysAfter keeping me on hold for over minutes, and having been told that "we are looking for flights for you", the customer rep comes back with "we are sorry, you cannot fly to Tampa...";we follow guidelin
Due to a date mistake I needed to cancel or re-schedule an airfare from Orlando to Minneapolisthis company charged $for the cancellation and they are now holding $on behalf of *** *** airlinesAccording to *** *** airlines and their stamp dates I am entitled to full refundI have spend more than hours of my valuable time holding in the phone and dealing with a series of poor customer service agents with a terrible foreign accent that you barely can understand, besides their lack of knowledge of their company rules and the lack of professionalismEvery call I have made they gave me a different answer and although I tried to figure out a solution to recover those $they say it can be only used thru *** *** airlines by the same passengers, *** *** airlines doesn't have that money in their records neither any pending airfares for me
Beware- JustFly is not worth the deal you think you're getting! Horrible customer service! Called JulyFly number to inquire about a billing discrepancy between invoice total they provided via email at booking and what was actually charged to my credit cardMy call was bounced around and spoke to several agents who were each confused, unhelpful, and did not speak English very well; difficult to understand, and the agents would just disconnect the call, multiple times! Very frustratingApparently, JustFly only accepts emails for any billing issuesIn addition, when booking, the website contains hidden charges for seat selectionRegular seats, not upgraded extra leg room options, just the function of choosing your seats! This appeared as an extra charge after the fact on my credit cardThey refused to refund this fee after I asked for seat assignment to be removedThey claim the fee is non-refundable however, they never tell you it's an extra charge in the first place! Avoid Justfl*** and book direct with the airlines
I purchased two tickets for Interjet Airlines via justfly***The other passenger flying with me will no longer be able to fly due to an unexpected medical issueI decided I did not want to let that ticket go to waste and wanted to replace the name of the sick passenger and bringing someone else on the tripI've called justfly***'s customer service department about 6-times only to be given the run-around every single timeOne person connects me to another person and so on, yet my issue is never resolvedOne customer service person tells me they are able to do this but for a fee, I told them that I did not mind paying the fee so they connected me with someone else, they asked for the information of the brand new passenger via email,(which I sent) they said that since "it takes TWO HOURS for them to receive an e-mail" to call back two hours after I send the e-mailI called back only to be told that they do not do name changesI decided to call the airline (Interjet) directly an
Horrible company! I booked my ticket online and it was all wrong they stopped in Montreal without noting there would be a stop in MontrealIn Montreal they said I should have a visa which I didn’t Will never use and want compensation
They advertise a price that doesn’t exist Found a ticket for myself and daughter, when passenger info was plugged in, there was over a $discrepancyI spoke to a supervisor who had zero interest in speaking and couldn’t explain why I was seeing a price that didn’t exist
I called JustFly.*** to buy airline ticketsThe representative took all my info including my credit card informationHe then puts me on hold and comes back tells me that spirit airlines was in the middle of an update and he would not be able to purchase the ticketsHe said I would have to call spirit direct to purchaseI asked him what happened to all my personal information he just took from me and my card numberHe said they automatically deleted it when website was downSomething sounded fishyThat was last weekI checked my statement today and there is a pending transaction for at a tru value in San Francisco californiaI did not purchase anything outside of airline tickets and I live in TexasDO NOT TRUST JUSTFLY.*** they are full blown crooksI am happy that I caught this in the pendong stage and called my card company immediately and they cancelled the cardSo infuriating
HI I booked a ticket for my family vacation through justfly*** on sep at 12:PMLater, I found that the prices have come down the same night and so I called them to cancel my ticketThey said initially that they will charge me a $cancellation fee; when I insisted that I am cancelling my ticket within a hr time window, they still said that they might not be able to offer a full refund and they charged me a cancellation fee of $for my itineraryMy itinerary was cancelled on Sep at 10:PMHence, I thought of reaching out to you to ask if you can help me out in this caseI would like to know what options I have now in this scenarioI feel I am being deceived and cheated of my consumer rights as I called them within the hr time frame that the DOT (Dept of Transportation) stipulates, but still not getting a full refundI have attached the itinerary for your reference and as you can see, the itinerary is no longer valid as it has been cancelledI beli
NO FULL DISCLOSURE of costThis is not a true saving website, JustFly will charge you unknowingly extra cost to the ticket and then extra cost for choosing a seatI will NEVER use again
My son booked a flight through Just FlyHe was unable to use the flight he booked so we paid a $cancellation fee and was told he could use the credit for the full amount of the original flightWe just tried to book him a flight using the credit and they said there was an additional fee of $for booking fees and taxesThe flight we found was actually less than the credit amountThere is nothing on the website or anywhere that states there would be additional feesIn fact, they told him when he cancelled there were not any additional fees when he uses the creditWe called the company to complain and they really had nothing to say and could not even verify that the additional fees are anywhere on the website
I called to cancel a flight on 11/25/and was told it would be $per ticket, they suggested I should call the CSA Travel Protection Insurance that I purchased firstI then called back on 11/27/to cancel and was told it would be $per ticket to cancelI am still trying to work things out but this Company is very hard to work with and customer service people are hard to understand (not so good English) and I get a different response every person I speak with
I purchased a ticket on justfly*** *** *** on June 30th at 9:30AM EST for a flight on July 7thI tried to cancel the ticket at 2PM EST, but was told I would be subject to a feeThis seems to be in conflict with US DOT regulation CFR 259.5(b)(4), which states that airlines must allow customers to cancel or change flights within hours without feeThis fee is surprising (and contrary to regulations) and was not clear at booking that they would not follow that regulation (followed by every other online booking business to my knowledge)
The problem I've been having with Justfly*** is that I have not received any refund for my purchased airline ticketsIn April 2016, I purchased tickets to travel in MayI then added on more ticket and insurance for all of the tickets over the phoneDue to travel complications, we were unable to travelWhen I spoke with the company about changing or canceling the tickets, I was told to look out for my refund from their support departmentWhen I called again for a status update, I was then told there was no refundThey said there was no insurance, that I never showed up, that the conversations I had prior with their company didn't happen, and there was a language barrier, so I misunderstoodThey gave me a million excuses that they claimed eliminatinated any possibility of a refund that I was duefrom there, the issues have grown worseI have been given the run around with this company for over months nowThis is an injustice to consumers everywhere
Please, just stay awayI Booked a flight for November,3rd from Kansas City to West Palm Beach, returning on Nov,5thAfter paying for the flight and receiving a conformation message, I noticed the dates were different from the initial dates I had previously selectedI immediately contacted customer service to inform them of the error and was told that the error was on my endI then asked to speak with and was forwarded to a supervisor in an attempt to resolve what I thought was a simple and easy to fix computer errorI was inform by the supervisor that the error was on my end, and that I would have to pay a $dollar cancellation fee and from there re-book the flightI guess I should have read over the reviews before using this company, because after reading them I can see that I am not the only one this has happened toI really think they are using this process to squeeze and extra buck out of customersI will never do business with this company ever again and I advice anyone who's thinking thinking about using them to please stay away, they are rip offs!