Not a trustworthy ticket agencyBooked online with JustFlyWhen you pay for the reservation there is a menu bar that says Cancel Flight on their confirmation webpageHowever as soon as you get the ticket confirmation that option is removedSo I wanted to cancel my flight after hours and well within the hours permittedI could not do it online anymoreThe link they give you just circles back to the booking confirmation pageNo contact telephone number listed on their site! I had to google it!!! I got someone on the line and she cancelled the flightNo reimbursement yet, but for sure they will keep my $insurance and possibly another $for processing, while cancelling within 24hours should not cost the costumer a dimeUse other merchants and save on the headache
First time renting a car using justfly, price paid in advance was not the price paid at counter Cancun, MX for MEX-RENT-A-CARI was forced to paid a difference of 100% if I wanted to use the carI was left with no option, called company to complain and they could not resolved it between Justfly and MEX-CAR Rental Nowhere in website or fine print mention obligation to pay extra at pickup time in Cancun to take or use the vehicle Very bad service advertisement and fraudulent practice
I booked a ticket with Justfly.com on January 24th, from SFO to MIAMI (roundtrip) for travel dates Feb 15th and Feb 19th for around $For some reason, I had to postpone my tripI went back on the Justfly portal to modify my ticketMy options were: A) Pay a modification fee of $and the price difference B) Pay a cancellation fee of $and get travel credit back worth $I called the customer service to confirm that I could use the credit being promised in option B to book any flight I wantedThey assured me that this was indeed the caseI went with option B, paid $and cancelled my ticket to get $back in justfly creditOn February 11, I tried to book flights to Miami for my desired dateThe portal clearly shows that there are multiple flights available for my desired dates (28th Feb and 5th March) in the price range of $300-However the company is not allowing me to use my travel credit to book any of these flightsInstead they're giving me a sp
Traveling from Hawaii, my connecting plane from LAX was late, so through no fault of my own, I missed my flight to Las Vegas Since I already was going to miss my meeting, there was no reason to utilize my round trip ticket Justfly refused to credit or refund my ticket Also, they hung up on me twice and lied about trying to call me back I would rather hand money to a total stranger than do business with these people Horrific business practices!
On August 11, I attempted to purchase an airline ticket, through this company for my wife to travelI accidentally put the wrong date on the purchasI called to get a date change and it’s been all hell sinceI was told by the company that I would have to purchase another ticket at full price and request a refund in order to solve this problem & that the refund could take to weeks to apear back into my bank accountI’ve spoke to them several times only to the same misleading answersI paid for convience that I have yet to receive
I was unaware of justfly being a uncrdiable buisness before booking my flightIt wasn’t until I needed to correct my lap seat (grandson) middle name to his first nameI never met my grandsonI called to make the corrections and was placed on hold and disconnectedI tried calling justfly Back and the *** number was not I service (non reachable)So they took my money and could not service my needsI paid for two previous people that my heart has been longing to seeI paid my way, I did nothing illegal, nor unethical and I should be able to have my money back or see my daughter and grandbaby as I paid to see
Due to a health issue, I had to cancel my flight as soon as I boardedI am a veteran with PTSD issues and I had forgot my medication at homeI got off the plane right away and called justfly customer service to cancelThat night, the customer service reps hung up on me twice, refused to let me speak to a manager so I gave up and called the next morningI was told I was going to be receiving $out of the $Then I see that justfly charged me an extra $to my cardI tried calling about it and the customer service reps said that it was apart of the fees and cancellationI did not agree to the $extra fee
On June 23, I bought a ticket for my daughter from DFW to Toronto (YYZ) for August 1st and coming back August 15th connecting to New York (JFK) the agent on the phone searched for me the flight information so my daughter could travel together with her cousins with the same flightFirst the agent told me he couldn't find the booking from DFW to JFK but found from JFK to Toronto (YYZ), then he said let me search more and finally he found from DFW with the price & centsThis is the details he gave; August 1st Delta Airline flight leaving at 9:from DFW to New York (JFK) arriving at 1:59pm August 1st Delta Airline flight leaving at 3:20pm from JFK to Toronto (YYZ) arriving at 5:29pm August 15th Delta Airline flight leaving at 9:20am from Torornto (YYZ) arriving Cinciinati,( KY) at 10:56am August 15th Delta Airline flight leaving at 2:36pm form Cincinati (KY) arriving DFW at 4:06pm I agreed with the price and I gave my visa card information and he read b
My flight wuth my year old son was cancelled by tge airlineJustfly did not clearly unform me of the cancellationTgey emailed me about a "change" to the itinerary, but not tgat the flight is cancelledThey were not helpful in seeking alternative options in this situation
I book a flight from Chicago to Memphis for September 1, threw a third party websiteCalled "justfly.com"When I received a conformation email it had the wrong date which was dated for October 20,I then immediately contacted "justfly.com" and explain to them in detailed what had happen and ask the agent what could be doneTwo options were presented to meOption one I could change the reservation but *** airline would charge a fee up to $Option two I will be charge a $cancellation fee which I decline alsoThe agent stated there was nothing more she could do for me and the call was disconnectedI then did my research reading all fine print for regarding "justfly.com"cancellation guidelines and notice that it read that if a reservation is cancelled within 4hrs of booking that a full refund will be given and the cancellation fee shall be waivedI was still charge the cancellation fee but it was reduce to $and when when I spoke to a supervisor they
I bought a round trip airline ticket on September 16, through Justfly and purchased cancellation insurance in order to use as a credit toward a future flight to the same destination in case I was unable to travel at the scheduled timeThis happened to be the case and I was told, in writing, that I had until September 16, to book a flightToday, September 7, 2018, I called to use my credit in the amount of $My first call lasted over minutes and I spoke with different people; and a supervisor "Arvi" tells me that my credit has been purged by the flight carrier, American Airlines, and I have to call them in order to use my creditShe gave my ticket number, my "Record Locator" number and the phone number for American AirlinesI repeated the information she provided, and asked her times if she was certain that it would not be a problemShe assured me it would notWhen I contacted American, they found my ticket number information and identified me as the owner;
I recently purchased a ticket from this agency online and I realized on the ticket my mother's middle name was use as her last name, I called them and they charge me $dollars for thatThe person I spoke to was very rude and hang up on meshe told they are canceling my ticket and I have to wait 3-days to get my my refundPlease do not use them they sucks and will rip you off
I can't even explain how TERRIBLE of a company this isTheir customer service is by far the worst I've ever dealt with in my entire lifeThey are extremely rude, refuse to transfer you to a manager, and insist that what they are telling you is 'the only professional advice.' My husband and I, we're at the airport with others who booked a morning flight, only for it to be changed to a PM flight with no noticeThey told us the flight had always been a 10:50pm flight, but I don't see how people could overlook something like thisI spoke with either *** ** *** and he flat out refused to transfer me to a manager after being on the phone with him and another customer service rep for over an hourHe stated the information he gave me was all he could do
I purchased international airline flight for June Flight out of United States was canceledThen all flights were canceledSpoke with three supervisorsThen I spoke with Delta Airlines, delta has refunded issued to the company instead of meAnd that was as of March 9, When I called the company to back, company says that they had issued a refund as of March 5, Contacted my bank and there is no pending refundCompany stated it will take to weeks to get my refundBut they also stated that they already issued itI did request from the company to head email confirmations on all updates to my accountI have only received one email to dateIn that email stated that they were initiating a refund
I recently booked a trip with justfly*** which resulted in getting an email stating that my payment did not go through and that I needed to make a new payment in order for my flight reservation to remain takenAs I entered my payment information again, I notoced the next day that I was billed twice for the same flightI've called customer service over times about this matter and they were not helpful at allThey asked me to send them a billing statement showing my double charge which I did the very next hourThey assured me that they would handle this matter in the next hour after receiving my statement and would email me back however they did notI had to call customer service again and ask them to manually check my email and see the statement I sent themThey proceeded to tell me that they will file an investigation and refund me in weeksThis is unacceptable! As a result of this I was unable to pay my mortgage because they have yet to refund me the double charge and now
I was booking a flight using my debit card Everything was going great when suddenly I receive an email stating there was a problem with card I called my bank immediately and all charges went through without issue I then called JustFly I called the toll free number It said calls ahead of me up to 15mins Then 12mins, 3calls; mins, calls; 4mins, calls, 12mins, calls.....I was on hold for over 25mins! I then used a land line and called the direct number 10mins later I got through I was told because I used a debit card the transaction would not go through, yet nothing during the process said I couldn't use a debit card! I've had this before and an alert would let you know you need to use a credit card yet your service doesn't do that I was just sorry I will never use this service again and plan to immediately post my feelings online I don't usually tweet, but I will tonight!
Justfly..*** really is a scam! I just booked a flight two...count them, two days ago for myself, my daughter and son-in-law and we decided to do something else I went on Justfly.*** web site to cancel the flights and was informed that they would only give me a "credit" for the flights and no refundAlso, that there would be a $cancellation fee per person! So, then I called to talk to a customer service person and was told again that my flights were non-refundable and that I would be given a "credit" for the flights and it would only cost me a $cancellation fee per person What kind of junk is this?!!! No where on their website did it say that the flights were "non-refundable." I also bought cancellation insurance through CSA Travel Protection and they had the nerve to tell me that since I just bought the insurance days ago, I could only give me the a refund of the cost of the insurance! REALLY?!!! They are both a scam and in cahoots together!
I'm sorry, but I would not recommend using this booking siteI was charged for the Fare Lock even though I did NOT select it and it wasn't in the total upon checkoutWhen I called support to request the matter be corrected I was told over and over in robotic fashion that the fee was non-refundableEven though I explained the fee was charged in error, that they took payment for something I did NOT include in my purchaseThe agent, and subsequently the supervisor, refused to acknowledge the error and refund the feeThey lacked any care for the matter and kept replying with canned responsesI found the same itinerary on another site that is actually rated high with the Revdex.com, and there's no fraudulent chargesIt's not the service this site offers that I have a problem withIt's the customer service that is a HUGE problemWhen I asked to speak to someone higher up that could resolve my issue, I was flat out refusedNo thanks, I'll take my business elsewhere
after purchasing the airline ticket, I was sent an email which I thought was a confirmation itinerary, but it contained only ONE LEG of my tripI was concernedso I called the #I got nowhereThen I tried checking inI couldn't check in based on the confirmation code they gave me (either of them) After waiting on the phone for literally minutes, then minutes then minutes, and being hung up on once, I even called the airline directly (Air Canada are ruthless uncaring awful customer service) ...after all the arguing, she FINALLY tells me they have the CORRECT CONFIRMATION CODE!!!!) , My husband had had it up to here with these people so he cancelled the flightAfter all, according to our perspective, this could be a bogus ticket, or something could be wrong with the flight, and due to all the stress and time this consumed,, we could not focus on other parts of our trip which needed to be taken care of including our lodgings, car, etcThen after (AFTER, MIND YOU) my h
To whom it may concern, I'm a first time user on your website and purchased business class tickets for May 11th through May 27th on Norwegian Air from LAX to LGW and returnI contacted your customer service department on February 13th asking to speak with a supervisor, I was then transferred to a gentlemen by the name of Lloyd asking him for a refund and he stated I can only give you flight credit for a future flightI then asked how is this procedure or policy in practice? Basically your guaranteeing I'll be still alive at time of use or your operation will still be in business, how is that justified? Sincerely, Jack ***
Not a trustworthy ticket agencyBooked online with JustFlyWhen you pay for the reservation there is a menu bar that says Cancel Flight on their confirmation webpageHowever as soon as you get the ticket confirmation that option is removedSo I wanted to cancel my flight after hours and well within the hours permittedI could not do it online anymoreThe link they give you just circles back to the booking confirmation pageNo contact telephone number listed on their site! I had to google it!!! I got someone on the line and she cancelled the flightNo reimbursement yet, but for sure they will keep my $insurance and possibly another $for processing, while cancelling within 24hours should not cost the costumer a dimeUse other merchants and save on the headache
First time renting a car using justfly, price paid in advance was not the price paid at counter Cancun, MX for MEX-RENT-A-CARI was forced to paid a difference of 100% if I wanted to use the carI was left with no option, called company to complain and they could not resolved it between Justfly and MEX-CAR Rental Nowhere in website or fine print mention obligation to pay extra at pickup time in Cancun to take or use the vehicle Very bad service advertisement and fraudulent practice
I booked a ticket with Justfly.com on January 24th, from SFO to MIAMI (roundtrip) for travel dates Feb 15th and Feb 19th for around $For some reason, I had to postpone my tripI went back on the Justfly portal to modify my ticketMy options were: A) Pay a modification fee of $and the price difference B) Pay a cancellation fee of $and get travel credit back worth $I called the customer service to confirm that I could use the credit being promised in option B to book any flight I wantedThey assured me that this was indeed the caseI went with option B, paid $and cancelled my ticket to get $back in justfly creditOn February 11, I tried to book flights to Miami for my desired dateThe portal clearly shows that there are multiple flights available for my desired dates (28th Feb and 5th March) in the price range of $300-However the company is not allowing me to use my travel credit to book any of these flightsInstead they're giving me a sp
Traveling from Hawaii, my connecting plane from LAX was late, so through no fault of my own, I missed my flight to Las Vegas Since I already was going to miss my meeting, there was no reason to utilize my round trip ticket Justfly refused to credit or refund my ticket Also, they hung up on me twice and lied about trying to call me back I would rather hand money to a total stranger than do business with these people Horrific business practices!
On August 11, I attempted to purchase an airline ticket, through this company for my wife to travelI accidentally put the wrong date on the purchasI called to get a date change and it’s been all hell sinceI was told by the company that I would have to purchase another ticket at full price and request a refund in order to solve this problem & that the refund could take to weeks to apear back into my bank accountI’ve spoke to them several times only to the same misleading answersI paid for convience that I have yet to receive
I was unaware of justfly being a uncrdiable buisness before booking my flightIt wasn’t until I needed to correct my lap seat (grandson) middle name to his first nameI never met my grandsonI called to make the corrections and was placed on hold and disconnectedI tried calling justfly Back and the *** number was not I service (non reachable)So they took my money and could not service my needsI paid for two previous people that my heart has been longing to seeI paid my way, I did nothing illegal, nor unethical and I should be able to have my money back or see my daughter and grandbaby as I paid to see
Due to a health issue, I had to cancel my flight as soon as I boardedI am a veteran with PTSD issues and I had forgot my medication at homeI got off the plane right away and called justfly customer service to cancelThat night, the customer service reps hung up on me twice, refused to let me speak to a manager so I gave up and called the next morningI was told I was going to be receiving $out of the $Then I see that justfly charged me an extra $to my cardI tried calling about it and the customer service reps said that it was apart of the fees and cancellationI did not agree to the $extra fee
On June 23, I bought a ticket for my daughter from DFW to Toronto (YYZ) for August 1st and coming back August 15th connecting to New York (JFK) the agent on the phone searched for me the flight information so my daughter could travel together with her cousins with the same flightFirst the agent told me he couldn't find the booking from DFW to JFK but found from JFK to Toronto (YYZ), then he said let me search more and finally he found from DFW with the price & centsThis is the details he gave; August 1st Delta Airline flight leaving at 9:from DFW to New York (JFK) arriving at 1:59pm August 1st Delta Airline flight leaving at 3:20pm from JFK to Toronto (YYZ) arriving at 5:29pm August 15th Delta Airline flight leaving at 9:20am from Torornto (YYZ) arriving Cinciinati,( KY) at 10:56am August 15th Delta Airline flight leaving at 2:36pm form Cincinati (KY) arriving DFW at 4:06pm I agreed with the price and I gave my visa card information and he read b
My flight wuth my year old son was cancelled by tge airlineJustfly did not clearly unform me of the cancellationTgey emailed me about a "change" to the itinerary, but not tgat the flight is cancelledThey were not helpful in seeking alternative options in this situation
I book a flight from Chicago to Memphis for September 1, threw a third party websiteCalled "justfly.com"When I received a conformation email it had the wrong date which was dated for October 20,I then immediately contacted "justfly.com" and explain to them in detailed what had happen and ask the agent what could be doneTwo options were presented to meOption one I could change the reservation but *** airline would charge a fee up to $Option two I will be charge a $cancellation fee which I decline alsoThe agent stated there was nothing more she could do for me and the call was disconnectedI then did my research reading all fine print for regarding "justfly.com"cancellation guidelines and notice that it read that if a reservation is cancelled within 4hrs of booking that a full refund will be given and the cancellation fee shall be waivedI was still charge the cancellation fee but it was reduce to $and when when I spoke to a supervisor they
I bought a round trip airline ticket on September 16, through Justfly and purchased cancellation insurance in order to use as a credit toward a future flight to the same destination in case I was unable to travel at the scheduled timeThis happened to be the case and I was told, in writing, that I had until September 16, to book a flightToday, September 7, 2018, I called to use my credit in the amount of $My first call lasted over minutes and I spoke with different people; and a supervisor "Arvi" tells me that my credit has been purged by the flight carrier, American Airlines, and I have to call them in order to use my creditShe gave my ticket number, my "Record Locator" number and the phone number for American AirlinesI repeated the information she provided, and asked her times if she was certain that it would not be a problemShe assured me it would notWhen I contacted American, they found my ticket number information and identified me as the owner;
I recently purchased a ticket from this agency online and I realized on the ticket my mother's middle name was use as her last name, I called them and they charge me $dollars for thatThe person I spoke to was very rude and hang up on meshe told they are canceling my ticket and I have to wait 3-days to get my my refundPlease do not use them they sucks and will rip you off
I can't even explain how TERRIBLE of a company this isTheir customer service is by far the worst I've ever dealt with in my entire lifeThey are extremely rude, refuse to transfer you to a manager, and insist that what they are telling you is 'the only professional advice.' My husband and I, we're at the airport with others who booked a morning flight, only for it to be changed to a PM flight with no noticeThey told us the flight had always been a 10:50pm flight, but I don't see how people could overlook something like thisI spoke with either *** ** *** and he flat out refused to transfer me to a manager after being on the phone with him and another customer service rep for over an hourHe stated the information he gave me was all he could do
I purchased international airline flight for June Flight out of United States was canceledThen all flights were canceledSpoke with three supervisorsThen I spoke with Delta Airlines, delta has refunded issued to the company instead of meAnd that was as of March 9, When I called the company to back, company says that they had issued a refund as of March 5, Contacted my bank and there is no pending refundCompany stated it will take to weeks to get my refundBut they also stated that they already issued itI did request from the company to head email confirmations on all updates to my accountI have only received one email to dateIn that email stated that they were initiating a refund
I recently booked a trip with justfly*** which resulted in getting an email stating that my payment did not go through and that I needed to make a new payment in order for my flight reservation to remain takenAs I entered my payment information again, I notoced the next day that I was billed twice for the same flightI've called customer service over times about this matter and they were not helpful at allThey asked me to send them a billing statement showing my double charge which I did the very next hourThey assured me that they would handle this matter in the next hour after receiving my statement and would email me back however they did notI had to call customer service again and ask them to manually check my email and see the statement I sent themThey proceeded to tell me that they will file an investigation and refund me in weeksThis is unacceptable! As a result of this I was unable to pay my mortgage because they have yet to refund me the double charge and now
I was booking a flight using my debit card Everything was going great when suddenly I receive an email stating there was a problem with card I called my bank immediately and all charges went through without issue I then called JustFly I called the toll free number It said calls ahead of me up to 15mins Then 12mins, 3calls; mins, calls; 4mins, calls, 12mins, calls.....I was on hold for over 25mins! I then used a land line and called the direct number 10mins later I got through I was told because I used a debit card the transaction would not go through, yet nothing during the process said I couldn't use a debit card! I've had this before and an alert would let you know you need to use a credit card yet your service doesn't do that I was just sorry I will never use this service again and plan to immediately post my feelings online I don't usually tweet, but I will tonight!
Justfly..*** really is a scam! I just booked a flight two...count them, two days ago for myself, my daughter and son-in-law and we decided to do something else I went on Justfly.*** web site to cancel the flights and was informed that they would only give me a "credit" for the flights and no refundAlso, that there would be a $cancellation fee per person! So, then I called to talk to a customer service person and was told again that my flights were non-refundable and that I would be given a "credit" for the flights and it would only cost me a $cancellation fee per person What kind of junk is this?!!! No where on their website did it say that the flights were "non-refundable." I also bought cancellation insurance through CSA Travel Protection and they had the nerve to tell me that since I just bought the insurance days ago, I could only give me the a refund of the cost of the insurance! REALLY?!!! They are both a scam and in cahoots together!
I'm sorry, but I would not recommend using this booking siteI was charged for the Fare Lock even though I did NOT select it and it wasn't in the total upon checkoutWhen I called support to request the matter be corrected I was told over and over in robotic fashion that the fee was non-refundableEven though I explained the fee was charged in error, that they took payment for something I did NOT include in my purchaseThe agent, and subsequently the supervisor, refused to acknowledge the error and refund the feeThey lacked any care for the matter and kept replying with canned responsesI found the same itinerary on another site that is actually rated high with the Revdex.com, and there's no fraudulent chargesIt's not the service this site offers that I have a problem withIt's the customer service that is a HUGE problemWhen I asked to speak to someone higher up that could resolve my issue, I was flat out refusedNo thanks, I'll take my business elsewhere
after purchasing the airline ticket, I was sent an email which I thought was a confirmation itinerary, but it contained only ONE LEG of my tripI was concernedso I called the #I got nowhereThen I tried checking inI couldn't check in based on the confirmation code they gave me (either of them) After waiting on the phone for literally minutes, then minutes then minutes, and being hung up on once, I even called the airline directly (Air Canada are ruthless uncaring awful customer service) ...after all the arguing, she FINALLY tells me they have the CORRECT CONFIRMATION CODE!!!!) , My husband had had it up to here with these people so he cancelled the flightAfter all, according to our perspective, this could be a bogus ticket, or something could be wrong with the flight, and due to all the stress and time this consumed,, we could not focus on other parts of our trip which needed to be taken care of including our lodgings, car, etcThen after (AFTER, MIND YOU) my h
To whom it may concern, I'm a first time user on your website and purchased business class tickets for May 11th through May 27th on Norwegian Air from LAX to LGW and returnI contacted your customer service department on February 13th asking to speak with a supervisor, I was then transferred to a gentlemen by the name of Lloyd asking him for a refund and he stated I can only give you flight credit for a future flightI then asked how is this procedure or policy in practice? Basically your guaranteeing I'll be still alive at time of use or your operation will still be in business, how is that justified? Sincerely, Jack ***