I bought travel insurance but was supposedly provided something like an extended cancellation policyThe gist of it was that the ticket, as per United Airlines, was a non-changeable, non-cancelable ticketVery illogical to allegedly sell something that cannot be usedThe fact is, this was a classic bait and switchAlso, nobody picks up the phoneI called and was on hold for over hoursI hung up and found their emailSomeone from the Philippines then called me and demanded the call be recorded for quality assuranceIf I did not let them record the call they were going to hang upI told them I wanted a copy of the callThe rep told me to call the same number I had called earlierLike I really want to be on the phone all day longAnother thing is this company gave credit card information to United Airlines w/o my permissionYou see I bought a ticket through them, not UnitedWhen I tried to use the insurance to cancel the flight, this is when I found out I was swindledNo
I was given misinformation which led me to end up having to purchase two plane tickets on the same flight for the same person for the same datesI typed in Jerome JrIn the first name slot on Justflys website and the JrWas moved to the middle name slot which I was in aware of as soon as I recieved the confirmation email I gave their customer service a call and asked to change the name they told me the fee to change the name was more then the plane tickets themselves that I was better off paying a cancellation fee and booking a new ticket I did nor agree that I should have to pay a cancellation fee but I went ahead and booked new tickets and heof off on canceling the tickets untill I could talk to the airlinesI finally got in touch with the airlines days later and was informed that in fact they could just simply change the name on the ticket but now I already had purchased two tickets as advised by coustomer service at Justfly so I called their customer service back and they tol
I had booked tickets from Delhi to USA and back through JustflyThe Airline is Saudi Arabia Airlines and my booking refno is NGEK7TSubsequently, I was informed about cancellation of flight from RUH to DELJan SV-21:RUH 03:DEL ( +1day) Cancelled Guest We were received an email, containing e-tickets of another flight by Saudi Arabia Airline as under: SVRUH to JED 13/to SV JED to DEL 14/toBut this is not reflected on "Manage Booking" option of Airline websiteMy travel agent (JustFly) has called to inform that Airline is not agreeing to confirm above tickets and only option left is cancellation & refundI explained them that I have also booked the hotel/sight-seeing tickets/domestic flights in USA, therefore cancellation & refund is not an option for meI am okay with the changes in flights, including long layover & two stopsBut they did not agreeAs a result, I had to book tickets from different airline at
Horrible horrible company Don’t waste your time and money This company is an extreme nightmare Hidden fees galore!!!!! No joke Processing fee, tax free, return fee, rebooking fee, don’t even bother with insurance The insurance doesn’t cover anything Ridiculous!
I booked an airplane flight through amadeus*** and it was charged through Just FlyI had to cancel the flight and they promised to issue a refund of $to me, booking ref 79QDLKInstead Just Fly issued a refund of $on 3/30/I have called them numerous times and they keep saying that I will see the refund on my credit card, first in the end of March, then the end of April and now in the end of May, but no refund of $has ever been issued to me
Beware the scamming done by justflyStay away Book your tickets with anyone elseOur tickets were canceled at the last minute without notificationWhen we rebooked were were given a much higher price and then we we tried to rebook at the lower price were told there would be an exorbitant fee!
A couple weeks ago, I went on the Justfly.com mobile app to book a flight for my desired dateI was pleased to find an inexpensive flight in my search results, so I booked the flightI was sent a confirmation email for my flight, but did not open the email bc I knew what it was & had no reason to believe that the flight I booked was not for the intended day- after allthe date I plugged into my search results should be what pops up unless I choose a box on the search browser indicating that I am ok with viewing the surrounding dates alsoToday, I just happened to open the email accidentally as I was searching for information on the trip I am planningI noticed the dates were not correct for the flight I had bookedI was baffled at how this could be the case as I felt I had been very careful to get the times I needed for my tripI thought perhaps the option I was needing on the actual date requested might still be available, so I called Justfly.com while looking up flights
I have a negative review with Justfly I booked a ticket with Justfly and had to cancel The agent on the other line said the original charge to cancel the ticket is $I was debating to cancel it, he said he would discount the cancellation charge to $if I cancelled that day I was charged the original $ I called back to inquire when my $would be credited, the representative on the other line said they would not be able to do that I was falsely told something from the original representative to expedite the cancellation process, I will not be using Justfly for any further business
I bought airline tickets through JustFly and was charged more than it showed after fees were added onWhen I caked to cancel they have me on hold for over an hour- they do not want to deal with me so they are just keeping me on holdThe site never told me there was stops on my flight or I would not have booked because I have young children and do not want to make them go through that many take offsAlso, the site said there was only tickets left on this flight---- another LIE! My aunt booked this same flight after meI want to cancel my flight and rebook with a reputable companyI have never booked with this company nor will I againThen the supervisor, ***, hung up on me when I was trying to explain the lies JustFly have on their site and the Revdex.com complaints on this company
I called Justfly to book my trip for passengers I wanted to fly out on the I wanted to know if flying out a day before or a day after would be cheaperI never received my emailI called and ask them to resend it when I did finally get it she put the 14thI called them to let them know the date was wrong they were VERY rude saying I provided the wrong email and that there was nothing they could do without charging me $for each passengerThey say the call is recorded and they couldn't find my recordingThey told me that as a courtesy they would cancel my tickets but that they had to transfer me to their supervisor after be on the phone for over minutes the supervisor was telling me because I provided the wrong email there was nothing she could doAfter the 1st agent already told me that they would refund me my ticketThis vacation was suppose to be relaxing and for booking with Justfly it has been the WORST booking experience EVER
*** is required to notify customers of flight changes or cancellationsOur return flight was changed to a different day nearly months before our tripYet we were never notified and when we checked the itinerary just one week before the flight it was still listed as on the original dayWe missed our flight, had to work with the airport staff for hours to get on another flight out and had to stay an extra night in Sri Lanka, causing hotel and food costsWe have tried to contact them multiple times but have received no responseI missed work and we missed part of my brothers wedding
Hi, I was planning a family trip from Phoenix to SFO and tried booking ticket online in justfly***While booking and after giving all my credit card information, I got a message that my booking did not go through successfully and was asked to refresh and try againSo, I refreshed the page and tried booking again but got the same messageSince the cost of tickets were low compared to other websites, I believed that the tickets are being booked quickly by others and hence I am not getting the succesfull confirmation pageSo I gave up after attempts and later booked directly in the airlines website via kayak***Then in the evening, I saw an email from justfly with a eticket, I got panicked and called the customer service, but they said since I am calling after hours, there is no free cancelation policy and they said since I selected purchase protection for 19.99$ per ticket, they can cancel by charging me just 79.96$ for ticketsI argued a lot with them on why should I be ch
Am now on hour three of my customer service callI had to cancel a round trip flight because of family issues and when I went to use the credit they gave me it was only available for the airports that were previously chosenThen I was like, okay I'll just get the same flights I had before and deal with it, when I went to get them with the credit, the flights had went up FOURHUNDRED DOLLARS! When I logged out and looked again, the flights were back at the original price, when I looked WITHOUT the credit, they were at the original priceTo use the credit, all the prices for flights went up enough to make the credit uselessWhen I explained this to the customer service, they kept asking me questions, I was hung up on times, called them times, and have gotten no whereI am livid, and just going to cancel the charges on my card, show my company the proof I have of the price gouging and this website showing I am not the only oneThey are not worth it do not use them at any cost
On September 29, I received an email from Justfly*** that the itinerary that I booked for a trip to Mexico was changedAs per the email I went to "manage the booking" and tried to change my flightOne of the options was a flight at amAfter I confirmed the change, the booking confirmation came back as per the original itinerary with a flight at 7:amI called Justfly on September 30th at 1:PM,phone number ***, to change the booking and was on the call for hour and minutes without resolutionThe reference number for this call is*** I first spoke to ***She said that my 7:am flight had to be changed to 1:amI told her that I cannot be on a 1:am flight and wanted to be on the 8am flight that I was trying to rebookShe told me that there was no am flightI then went onto their website to tell her that yes, there is an 8am flight and that is the flight I need to be onShe said she would make the change and send me an email confirmatio
This company is extremely unprofessional and rude! I have called three times now to request and email cancellation and refund amount from themI was told twice it would take hrs and told once it would take hrsI still have nothingMy fear is that if and when I get a refund it will be for an amount other then what was promisedWait times for a human from who knows where is foreverHow long or how hard is it to just send the emailThey also charged me more then half my ticket price to cancelDo your research people and stay clear from this company
TO WHOM ITS MAY CONCERN I bought the airline ticket back in july was months ago when I book the ticket over the phone with Justfly’s sale personShe missed spell my last name just one letter Thai instead of Chai and I called in within hours ask to make a change my last name, but never get results up until today I did call air China ask them to make a changeThey told me call justfly and justfly turned me downMy itinerary reservation * *** *** *** Air China ticket * *** *** *** *** Departure from Houston to SGN Vietnam From July 31th,to August 30th Up until today I can’t not use my ticket So please help me to get it correct so I can reschedule my next flightThanksNam*** ***
“Don’t Trust Justify”
My wife and I, both senior citizens, received terrible service during the last part of our Alaskan vacation booked through JustflyOur destination was our home in suburban Philadelphia, PAOur flight from Vancouver B.Cto Newark, N.Jgot us close to homeHowever to our surprise, the last leg of our journey to Philadelphia was not by plane but by AmtrackOur tickets indicated a layover in Newark, N.Jand then a *** Flight to Philadelphia; but apparently there isn’t, and never was, a flight from Newark to Philadelphia, thus our dilemmaWe wound up taking a train to downtown Philadelphia (lugging all of our heavy suitcases) and then took a taxi across town to the Philadelphia airport to get our carNothing in our booking confirmation indicated travel by train, or taxi for that matterMaybe Justfly should change their name to Justfly and Amtrack
Very disappointed with this company Poor customer service, long wait times on hold to speak to a representative or supervisor when there was a problem with our reservation They answered the phone promptly when we were making reservation initiallyHowever, when we needed to call back because we were overcharged the rep placed me on hold for a
long time then came back and told me the extra fees charged were for booking through a travel agent When I booked initially the representative told me that the extra fees were for taxes, which on the website clearly states that the taxes were already included Bottom line, the extra fees were not for taxes but some kind of service fee that Justfl*** charges without telling you On top of that, we had to cancel our reservation all together as they would not just refund the extra $that they overcharged usOur bank account is tied up because it takes to business days for the refund, so we can not re-book immediately if we wanted toSupervisor was no help and offered no other information or explanation (or even an apology for the inconvenience) than the representative that over charged us They completely waisted our time and tied up our account I'm writing this in real time as I just got off the phone with them I will be calling the FRAUD department at my bank to reverse the over $they have of my $$$$!!!STAY AWAY FROM THIS COMPANY
I purchased two round trip tickets on 01/18/for JunetravelOn 05/04/I received an email from *** with a changed/new itinerary for my trip and re-issue of ticketsBut I found out I wouldn't be able to make that trip; when I cancelled it, I was told if I paid $per ticket I could bank them for later use , but still would have to pay $to re-issue each ticket I paid the seventy-five dollars fees as I didn't want to lose the ticketsThe date was 06/13/ Never it was mentioned that the banked tickets had an expiration date In fact, I was given the assurance that I could use them ANYTIME Today I called to schedule a trip using those banked tickets(money) and what was my surprise when this heavily accented Asian voice told me the tickets were expired! I explained over and over what had transpired when I first cancelled the original flight, but to no avail She kept repeating that the tickets were valid only for a year A year? From the re-issue or fro
I made the mistake of trusting my friends when we got airline tickets to Europe, booked them at Just FlyI learned I was getting a promotion at work that warranted me to stay in the statesI called Just Fly to cancel the flight since I purchased flight insurance as wellThis is where this company is completely unethical and downright scamMy ticket was $600+, which if canceled is not refundable, this company has the nerve to want to charge $to cancel the flight (this is how they make their money and it’s a scam, you’ll see later on why), the rep keep asking me if I wanted to cancel several times and had to ask my permission to be debited $150, of course I said *** NO you are not charging my credit card for a frivolous chargeThe scary part is this company has a file with your credit card information, which is will be reported to my credit card company on the basis of the shady tactic of wanting to charge $to cancel the flight I did my own research on the ticket and found that American Airlines was the company that the plane ticket was bought from, I talked to an American Airlines who advised they do not charge to cancel tickets and never have I was also told that the day the flight was purchased I could have received a cheaper flight, because Just Fly books the flights on the carrier websites, they don’t have any special pull, they act as a middle man(if you can call them that) and just book your flightThere is no disclaimer on their website of cheaper flights maybe found on carrier websites, or that you don’t do anything special to warrant that $cancelation feeI canceled my flight with the American Airlines rep and that was it, how Just Fly think they can charge $for nothing is beyond me, this is where the scam is, stay away from themYou are better off getting flights on the carrier websites
I bought travel insurance but was supposedly provided something like an extended cancellation policyThe gist of it was that the ticket, as per United Airlines, was a non-changeable, non-cancelable ticketVery illogical to allegedly sell something that cannot be usedThe fact is, this was a classic bait and switchAlso, nobody picks up the phoneI called and was on hold for over hoursI hung up and found their emailSomeone from the Philippines then called me and demanded the call be recorded for quality assuranceIf I did not let them record the call they were going to hang upI told them I wanted a copy of the callThe rep told me to call the same number I had called earlierLike I really want to be on the phone all day longAnother thing is this company gave credit card information to United Airlines w/o my permissionYou see I bought a ticket through them, not UnitedWhen I tried to use the insurance to cancel the flight, this is when I found out I was swindledNo
I was given misinformation which led me to end up having to purchase two plane tickets on the same flight for the same person for the same datesI typed in Jerome JrIn the first name slot on Justflys website and the JrWas moved to the middle name slot which I was in aware of as soon as I recieved the confirmation email I gave their customer service a call and asked to change the name they told me the fee to change the name was more then the plane tickets themselves that I was better off paying a cancellation fee and booking a new ticket I did nor agree that I should have to pay a cancellation fee but I went ahead and booked new tickets and heof off on canceling the tickets untill I could talk to the airlinesI finally got in touch with the airlines days later and was informed that in fact they could just simply change the name on the ticket but now I already had purchased two tickets as advised by coustomer service at Justfly so I called their customer service back and they tol
I had booked tickets from Delhi to USA and back through JustflyThe Airline is Saudi Arabia Airlines and my booking refno is NGEK7TSubsequently, I was informed about cancellation of flight from RUH to DELJan SV-21:RUH 03:DEL ( +1day) Cancelled Guest We were received an email, containing e-tickets of another flight by Saudi Arabia Airline as under: SVRUH to JED 13/to SV JED to DEL 14/toBut this is not reflected on "Manage Booking" option of Airline websiteMy travel agent (JustFly) has called to inform that Airline is not agreeing to confirm above tickets and only option left is cancellation & refundI explained them that I have also booked the hotel/sight-seeing tickets/domestic flights in USA, therefore cancellation & refund is not an option for meI am okay with the changes in flights, including long layover & two stopsBut they did not agreeAs a result, I had to book tickets from different airline at
Horrible horrible company Don’t waste your time and money This company is an extreme nightmare Hidden fees galore!!!!! No joke Processing fee, tax free, return fee, rebooking fee, don’t even bother with insurance The insurance doesn’t cover anything Ridiculous!
I booked an airplane flight through amadeus*** and it was charged through Just FlyI had to cancel the flight and they promised to issue a refund of $to me, booking ref 79QDLKInstead Just Fly issued a refund of $on 3/30/I have called them numerous times and they keep saying that I will see the refund on my credit card, first in the end of March, then the end of April and now in the end of May, but no refund of $has ever been issued to me
Beware the scamming done by justflyStay away Book your tickets with anyone elseOur tickets were canceled at the last minute without notificationWhen we rebooked were were given a much higher price and then we we tried to rebook at the lower price were told there would be an exorbitant fee!
A couple weeks ago, I went on the Justfly.com mobile app to book a flight for my desired dateI was pleased to find an inexpensive flight in my search results, so I booked the flightI was sent a confirmation email for my flight, but did not open the email bc I knew what it was & had no reason to believe that the flight I booked was not for the intended day- after allthe date I plugged into my search results should be what pops up unless I choose a box on the search browser indicating that I am ok with viewing the surrounding dates alsoToday, I just happened to open the email accidentally as I was searching for information on the trip I am planningI noticed the dates were not correct for the flight I had bookedI was baffled at how this could be the case as I felt I had been very careful to get the times I needed for my tripI thought perhaps the option I was needing on the actual date requested might still be available, so I called Justfly.com while looking up flights
I have a negative review with Justfly I booked a ticket with Justfly and had to cancel The agent on the other line said the original charge to cancel the ticket is $I was debating to cancel it, he said he would discount the cancellation charge to $if I cancelled that day I was charged the original $ I called back to inquire when my $would be credited, the representative on the other line said they would not be able to do that I was falsely told something from the original representative to expedite the cancellation process, I will not be using Justfly for any further business
I bought airline tickets through JustFly and was charged more than it showed after fees were added onWhen I caked to cancel they have me on hold for over an hour- they do not want to deal with me so they are just keeping me on holdThe site never told me there was stops on my flight or I would not have booked because I have young children and do not want to make them go through that many take offsAlso, the site said there was only tickets left on this flight---- another LIE! My aunt booked this same flight after meI want to cancel my flight and rebook with a reputable companyI have never booked with this company nor will I againThen the supervisor, ***, hung up on me when I was trying to explain the lies JustFly have on their site and the Revdex.com complaints on this company
I called Justfly to book my trip for passengers I wanted to fly out on the I wanted to know if flying out a day before or a day after would be cheaperI never received my emailI called and ask them to resend it when I did finally get it she put the 14thI called them to let them know the date was wrong they were VERY rude saying I provided the wrong email and that there was nothing they could do without charging me $for each passengerThey say the call is recorded and they couldn't find my recordingThey told me that as a courtesy they would cancel my tickets but that they had to transfer me to their supervisor after be on the phone for over minutes the supervisor was telling me because I provided the wrong email there was nothing she could doAfter the 1st agent already told me that they would refund me my ticketThis vacation was suppose to be relaxing and for booking with Justfly it has been the WORST booking experience EVER
*** is required to notify customers of flight changes or cancellationsOur return flight was changed to a different day nearly months before our tripYet we were never notified and when we checked the itinerary just one week before the flight it was still listed as on the original dayWe missed our flight, had to work with the airport staff for hours to get on another flight out and had to stay an extra night in Sri Lanka, causing hotel and food costsWe have tried to contact them multiple times but have received no responseI missed work and we missed part of my brothers wedding
Hi, I was planning a family trip from Phoenix to SFO and tried booking ticket online in justfly***While booking and after giving all my credit card information, I got a message that my booking did not go through successfully and was asked to refresh and try againSo, I refreshed the page and tried booking again but got the same messageSince the cost of tickets were low compared to other websites, I believed that the tickets are being booked quickly by others and hence I am not getting the succesfull confirmation pageSo I gave up after attempts and later booked directly in the airlines website via kayak***Then in the evening, I saw an email from justfly with a eticket, I got panicked and called the customer service, but they said since I am calling after hours, there is no free cancelation policy and they said since I selected purchase protection for 19.99$ per ticket, they can cancel by charging me just 79.96$ for ticketsI argued a lot with them on why should I be ch
Am now on hour three of my customer service callI had to cancel a round trip flight because of family issues and when I went to use the credit they gave me it was only available for the airports that were previously chosenThen I was like, okay I'll just get the same flights I had before and deal with it, when I went to get them with the credit, the flights had went up FOURHUNDRED DOLLARS! When I logged out and looked again, the flights were back at the original price, when I looked WITHOUT the credit, they were at the original priceTo use the credit, all the prices for flights went up enough to make the credit uselessWhen I explained this to the customer service, they kept asking me questions, I was hung up on times, called them times, and have gotten no whereI am livid, and just going to cancel the charges on my card, show my company the proof I have of the price gouging and this website showing I am not the only oneThey are not worth it do not use them at any cost
On September 29, I received an email from Justfly*** that the itinerary that I booked for a trip to Mexico was changedAs per the email I went to "manage the booking" and tried to change my flightOne of the options was a flight at amAfter I confirmed the change, the booking confirmation came back as per the original itinerary with a flight at 7:amI called Justfly on September 30th at 1:PM,phone number ***, to change the booking and was on the call for hour and minutes without resolutionThe reference number for this call is*** I first spoke to ***She said that my 7:am flight had to be changed to 1:amI told her that I cannot be on a 1:am flight and wanted to be on the 8am flight that I was trying to rebookShe told me that there was no am flightI then went onto their website to tell her that yes, there is an 8am flight and that is the flight I need to be onShe said she would make the change and send me an email confirmatio
This company is extremely unprofessional and rude! I have called three times now to request and email cancellation and refund amount from themI was told twice it would take hrs and told once it would take hrsI still have nothingMy fear is that if and when I get a refund it will be for an amount other then what was promisedWait times for a human from who knows where is foreverHow long or how hard is it to just send the emailThey also charged me more then half my ticket price to cancelDo your research people and stay clear from this company
TO WHOM ITS MAY CONCERN I bought the airline ticket back in july was months ago when I book the ticket over the phone with Justfly’s sale personShe missed spell my last name just one letter Thai instead of Chai and I called in within hours ask to make a change my last name, but never get results up until today I did call air China ask them to make a changeThey told me call justfly and justfly turned me downMy itinerary reservation * *** *** *** Air China ticket * *** *** *** *** Departure from Houston to SGN Vietnam From July 31th,to August 30th Up until today I can’t not use my ticket So please help me to get it correct so I can reschedule my next flightThanksNam*** ***
“Don’t Trust Justify”
My wife and I, both senior citizens, received terrible service during the last part of our Alaskan vacation booked through JustflyOur destination was our home in suburban Philadelphia, PAOur flight from Vancouver B.Cto Newark, N.Jgot us close to homeHowever to our surprise, the last leg of our journey to Philadelphia was not by plane but by AmtrackOur tickets indicated a layover in Newark, N.Jand then a *** Flight to Philadelphia; but apparently there isn’t, and never was, a flight from Newark to Philadelphia, thus our dilemmaWe wound up taking a train to downtown Philadelphia (lugging all of our heavy suitcases) and then took a taxi across town to the Philadelphia airport to get our carNothing in our booking confirmation indicated travel by train, or taxi for that matterMaybe Justfly should change their name to Justfly and Amtrack
Very disappointed with this company Poor customer service, long wait times on hold to speak to a representative or supervisor when there was a problem with our reservation They answered the phone promptly when we were making reservation initiallyHowever, when we needed to call back because we were overcharged the rep placed me on hold for a
long time then came back and told me the extra fees charged were for booking through a travel agent When I booked initially the representative told me that the extra fees were for taxes, which on the website clearly states that the taxes were already included Bottom line, the extra fees were not for taxes but some kind of service fee that Justfl*** charges without telling you On top of that, we had to cancel our reservation all together as they would not just refund the extra $that they overcharged usOur bank account is tied up because it takes to business days for the refund, so we can not re-book immediately if we wanted toSupervisor was no help and offered no other information or explanation (or even an apology for the inconvenience) than the representative that over charged us They completely waisted our time and tied up our account I'm writing this in real time as I just got off the phone with them I will be calling the FRAUD department at my bank to reverse the over $they have of my $$$$!!!STAY AWAY FROM THIS COMPANY
I purchased two round trip tickets on 01/18/for JunetravelOn 05/04/I received an email from *** with a changed/new itinerary for my trip and re-issue of ticketsBut I found out I wouldn't be able to make that trip; when I cancelled it, I was told if I paid $per ticket I could bank them for later use , but still would have to pay $to re-issue each ticket I paid the seventy-five dollars fees as I didn't want to lose the ticketsThe date was 06/13/ Never it was mentioned that the banked tickets had an expiration date In fact, I was given the assurance that I could use them ANYTIME Today I called to schedule a trip using those banked tickets(money) and what was my surprise when this heavily accented Asian voice told me the tickets were expired! I explained over and over what had transpired when I first cancelled the original flight, but to no avail She kept repeating that the tickets were valid only for a year A year? From the re-issue or fro
I made the mistake of trusting my friends when we got airline tickets to Europe, booked them at Just FlyI learned I was getting a promotion at work that warranted me to stay in the statesI called Just Fly to cancel the flight since I purchased flight insurance as wellThis is where this company is completely unethical and downright scamMy ticket was $600+, which if canceled is not refundable, this company has the nerve to want to charge $to cancel the flight (this is how they make their money and it’s a scam, you’ll see later on why), the rep keep asking me if I wanted to cancel several times and had to ask my permission to be debited $150, of course I said *** NO you are not charging my credit card for a frivolous chargeThe scary part is this company has a file with your credit card information, which is will be reported to my credit card company on the basis of the shady tactic of wanting to charge $to cancel the flight I did my own research on the ticket and found that American Airlines was the company that the plane ticket was bought from, I talked to an American Airlines who advised they do not charge to cancel tickets and never have I was also told that the day the flight was purchased I could have received a cheaper flight, because Just Fly books the flights on the carrier websites, they don’t have any special pull, they act as a middle man(if you can call them that) and just book your flightThere is no disclaimer on their website of cheaper flights maybe found on carrier websites, or that you don’t do anything special to warrant that $cancelation feeI canceled my flight with the American Airlines rep and that was it, how Just Fly think they can charge $for nothing is beyond me, this is where the scam is, stay away from themYou are better off getting flights on the carrier websites