On 20th Aug, I booked a ticket ticket from San Francisco to Kochi (India ) for the travel date 29th September with Justfly Booking: ***Since my wife is expecting a baby in India and doctors suggested to come early and avoid all the layovers of the flight (booking has layover of hrs in Hong kong and hours in SingaporeOn September 21st : I called up Singapore Airlines to change the dates, but they suggested to call JustFly*** to resolve this issue because the booking has been made by JustFly***I called up JustFly*** and explained the situation, they asked me to call Singapore airlines againI called up Singapore Airlines againI got the same answerJustFly*** told I have been booked as non refundable category, but they have not mentioned in any apart of the ticketThe customer care person was rude and I requested to talk to SupervisorCustomer service person told I will be getting a call in hrsI never got any callNext dayI called again, they told ther
I booked at trip to NYC through just fly departing on 7/8/out of btv and returning on 7/Just a few hrs before my flight on 7/i received a message saying the flight was cancelledI immediately called just fly to resolve the problem and they were able to refund our departing flight through JetBlueThey told me to call back and speak to a supervisor concerning a refund for the return flightI have called and spoke to three different supervisors since who have told me that they will not refund the returning flight because it was both due to the airline cancelling the flightI have attempted to explain to them that it is because we were not able to take our trip because they did not get us there as promisedTherefore we were unable to return from a place we never wentThey are trying to tell me this was our decision but it is notWeOuldnot get there due to the airline cancelling the flightPlease help us to resolve our issue and receive a refundThis is stealing
I purchased an air ticket from justfly.com in Feb for travel in late MarchThe flights on the ticket were changed in early March so that now I am missing a connectionThe website says connection time is -hr (negative hrs) i.etake-off is before the first flight landsNote that this is an international flight requiring transit visaI need to do some preparation before I can take this flightjustfly.com does not have a chat support systemThe only option listed on their page is phoneI called them and had to wait for hrs (yes hrs) to get a representativeShe noted my complaint and said that she will forward that to airlines and you will get an emailI never got an email or a response from them ever sinceI tried calling again but I am not able to reach their customer care nowIt goes on to wait foreverI searched for their emails on google and have mailed to ***, *** etc but no response
We ordered round trip tickets to Seattle through just flyOnce we had flown to Seattle, and were making arrangements to return we noticed that our flight out of Denver was scheduled to leave before our flight from Seattle had even leftAs soon as the discrepancy was noticed we got on the phone to figure out the confusionAlthough we were promised a return flight to get us home by Saturday, after conversing with the just fly rep we were given the right flight itinerary that actually had us not getting home until a day after we had requested and were promisedWe were told that the flight itinerary we had been sent does not actually existWhen we requested a flight home on the day we were promised by the company we were sent through numerous management individuals who refused to helpThe last woman we talked to said the itinerary was in fact wrong, and said it was possible for them to change the airline and get us on a flight back the day we were promisedAfter telling us this was
I cancelled an order within hours of placing it, was told it was refunded, then was called back two hours later telling me I owed more money and they would not refund me
We made a round trip reservation in April to fly from JFK, New York to New Delhi, India using Just Fly*** for a family of four under reservation number***Just fly offered us a best price package with outbound flight with Aerofloat via Moscow and return flight with AirIndia via MumbaiRecently, we got a notification from Aerofloat about a major change to our itineraryWe contacted Just Fly about this change and they explained that Aerofloat made a major change to our itinerary and if we are not happy with the new plan, we can request a cancellation and a full refundWe looked at our options and considering that we could not work with the revised itinerary, we told Just Fly that they should cancel the entire trip as we cannot keep just the return flight if the outbound flight is getting cancelledThis is where Just Fly said that since the return flight does not have a change, if we want to cancel it we will have to pay $for Airline change fee and $for Just fly
I just had the worst experience with *** this eveningThe longest time on the phone with a company (hrs mins secs)This includes an initial hold of 3hrs 40mins after talking to the first representativeAll together, I had to speak to different representatives in order to get a refund for my canceled flight (canceled due to the bad weather/bomb cyclone that went through the North Eastern U.S.)It's either that *** has very poor customer service in terms time efficiency or they were trying everything possible to avoid refunding the ticket for my canceled flightI have to admit that they were as polite as they could be but they tossed me around like a football from one representative to anotherI thank God that I purchased the travel insurance which covers flight cancellations*** was a third party through whom I bought flight ticket from *** ***Then *** *** tried to deny one of the withdrawals they made from my bank account but that's another storyI don't usually write reviews but this one got me fired upIf I don't see the refund in my account within 7-business days, I'll be consulting my lawyerI will never forget this bad experienceThis will be my last time buying any tickets or making any reservations through ***
The most horrible experience ever! Stay away from this site! They charge you extra "fees" which will reflect on your statement later I called their customer service dept, which was just a waste of timeI would rate them ZERO if the option was available
had bought ticket to Newark,N.J11/24/was having medical problems including surgeryDr advised me not to fly(surgery was 11/22/16) I contacted airline to give me a voucher for a future flightI was able to produce Drs' written note advising me not to fly at this time,but the airline refusedI have spoken to them several times(most recently 4/5/2017) and spoke to an agent that I couldn't understand, so I asked to speak to an agent that spoke EnglishI guess she didn't understand me as she couldn't even give me the mailing address
Forced to cancel flight and charged $dollars cancelation feeThey refused to give me a refund of $and they are forcing me to book the flight with them and charge me double amountThis is criminal!
Thought we were booking flight to San Jose Costa Rica and entered SJO , ended up getting booked on flight to SJU, which is San Juan Puerto RicoThough I should have noticed the error, it is still problematic that it happenedAs for the billing issuesThere was a $charge per ticket to extend the cancellation of a ticket to hours after purchaseThis was neither disclosed or authorized on my partI did accept the trip insurance that was offered, but not this feeIn addition I was charged $per ticket for a seat selection feeAlso undisclosed and unauthorizedThere were seats available, so no choice at all
I purchased tickets for my family of to Europe and had a work conflict that made taking the trip difficult, not impossibleI called in to just fly to check on cancellation policyThe customer service rep ended up cancelling my trip reservation without my consentI was then subsequently informed that the trip was non refundable and to proceed filing a claim with my travel protection policyAll advice suggested by Just fly has been unsuccessful in refunding my expenseI cannot believe I am being made responsible to pay for a trip I did not make or authorize to cancelPlease helpThank you
customer service and company policy are teriblemy mom admitted to emergency, had to fly back before return dateafter flying back, mom passed awaywhen I remember I have to contact justly for refund, had to call timesthe 1st agent beat around the bush, saying they cannot do anythingwhen I pushed for it, she finally give me email and ask me to provide death certificate and proof of relationcall jet airway directly, jet airway provide me their email and told me to call justfly and ask them to email the email jet airway about my situation and they will checkjet airways also told me to make sure justfly to cancel my fly as no showat this point , I already feel that i'm tossing around between these companiesbut I do as they said anywayscall justfly again, this time, the 2nd agent is rude and keep saying 'no' to whatever I requesti told him if he cannot help my case, let me talk to his supervisorhe said there's noone and there's an hour waiti ask to escalate my call to his supervisor and he keeps refusing to pass my case to his supervisorfinally he did it and I wait for a long time, no ringing or indication that the phone call is transfered, I think he just push hold buttoni hang up, call justfly againthis time I told the 3rd agent that I already called twice and she's my 3rd calli told her I know what kind of answer i'll get and just cut through the chasei ask her if I can talk to anyone who has authority to help the caseshe said to cancel the flight, I will have to pay cancellation feei told her who would be so *** to do so just to pay cancellation fee and not getting a refundi gave up
My complaint is with justfly*** not upholding the flight prices as advertisedI just purchased a flight today for me to fly home to the Washington, DC area for ChristmasThe flight I bought was advertised to sell for $The extra charges to include taxes, etc was $and the added insurance was $That totals to $194.90, however I was charged $When I called to ask why the prices were not the same, they said because you have to take $and divide it by 2, and I would get the price I saw advertisedSo I'm now confused why I should need to do that...simply put up front what the cost isI decided to purchase the ticket any wayWhen I pushed the submit button, I thought I was being charged for $274.95, but when I received my receipt through my e-mail address, I was actually charged $The receipt shows that the extra $was my "purchase guarantee"I did not see any where that this extra $was going to be added to my total until it was too late a
This guys are scammers I thought I was booking with the airlines,but ended up booking though them Just got my credit card bill with an extra $charge from them The need to be shut down!
My name was spelled incorrectly on my itineraryWhen I called to have it changed they had me on hold for and a half hours stating they were trying to get in contact with the airline to change it because they themselves could not do soAfter and hour and a half I called the airline and was able to change my name in under minthey however told me that they were not able to connect my name to the ticket because it was purchased through Voyages A La Carte and gave me a number to callWhen I called that number it picked up and hung up on me timesmeanwhile I have been on hold with Justfly*** the entire timeonce they finally came back on the line I told them that I had my name changed with the airlines and that they needed to connect the flight with the ticket.they then placed me on hold again and came back telling me that I needed to pay $to have them reprint my ticketsThis was after me bing on the phone for an hour and a half and having done all the leg work with the
I booked with Justfly*** and it said hour free cancellation, I made this reservation for my daughter, June 16th at 1:pm, today I wanted to cancel it is June 17th 11:PMThe day I made my reservation I called in and talked to a sales representative and asked her specifically that if I was too cancelled would I be able to cancel with no such penaltyShe told me that there would be not fees at all and that I would get my money back, no problemToday I had to forcefully cancel my flight because Panama (which is where we were flying) is having a flu epidemic that is fatal to children and elders, my daughter is a child and I did not want her to be exposed to thatAll in all I called before the hours and I was charged $75! The website and sales team said I would not be charged at all if I cancelled before hours !
On January 13, 2017, I cancelled my reservation (***) for two roundtrip flights from LAX to Dublin; I had received an email from Justfly that Ethiopian Airlines had changed the flight time by hours and this conflicted with a connecting flight we had in DublinI spoke with the airline that day and they stated that a full refund of $1,would be issued with no penalty because of the drastic change in time, but that I had to go through the booking agency to cancel itAfter speaking extensively to customer service, I was told that it would take 6-weeks to issue a refund as they did not have any alternative flights that fit our business meeting scheduleOver the course of these weeks, I have spoken to this department several times and always get the same response; that they are awaiting a waiver code from the "travel partner"I even called the day of departure on my initial reservation to insure that the refund was getting processed in fear that justfly would not reques
I booked a flight on line with Justfly,comI was quoted a price that was $less than the price I was chargedQuoted total price was $and actual charge was $I called the customer service line and they gave no explanation, apologized and hung up
I have booking flight to India with just fly with Justfly Booking:***and cancelled by paying $additional chargesthey gave e credit on justly.com saying whenever I need they will book the another ticket by using that credit amountNow I need my tickets booked and I called justfly customer care to book the ticket based on my preferred datefor that they are not booking my tickets and keep me telling one or another reason that they dont find the flights or they need to check with their travel partnerI called again as they informed they will receive update from travel partner within to hours but I heard this time same againtill now I have called three times spending mins in call and I havent got my tickets bookedI am really worried and need my tickets to be booked as early as possiblethey are not even ready to give some timeline to resolve my issue nor they are giving me refund of my credit amount they owe meI want my tickets to be booked as early as p
On 20th Aug, I booked a ticket ticket from San Francisco to Kochi (India ) for the travel date 29th September with Justfly Booking: ***Since my wife is expecting a baby in India and doctors suggested to come early and avoid all the layovers of the flight (booking has layover of hrs in Hong kong and hours in SingaporeOn September 21st : I called up Singapore Airlines to change the dates, but they suggested to call JustFly*** to resolve this issue because the booking has been made by JustFly***I called up JustFly*** and explained the situation, they asked me to call Singapore airlines againI called up Singapore Airlines againI got the same answerJustFly*** told I have been booked as non refundable category, but they have not mentioned in any apart of the ticketThe customer care person was rude and I requested to talk to SupervisorCustomer service person told I will be getting a call in hrsI never got any callNext dayI called again, they told ther
I booked at trip to NYC through just fly departing on 7/8/out of btv and returning on 7/Just a few hrs before my flight on 7/i received a message saying the flight was cancelledI immediately called just fly to resolve the problem and they were able to refund our departing flight through JetBlueThey told me to call back and speak to a supervisor concerning a refund for the return flightI have called and spoke to three different supervisors since who have told me that they will not refund the returning flight because it was both due to the airline cancelling the flightI have attempted to explain to them that it is because we were not able to take our trip because they did not get us there as promisedTherefore we were unable to return from a place we never wentThey are trying to tell me this was our decision but it is notWeOuldnot get there due to the airline cancelling the flightPlease help us to resolve our issue and receive a refundThis is stealing
I purchased an air ticket from justfly.com in Feb for travel in late MarchThe flights on the ticket were changed in early March so that now I am missing a connectionThe website says connection time is -hr (negative hrs) i.etake-off is before the first flight landsNote that this is an international flight requiring transit visaI need to do some preparation before I can take this flightjustfly.com does not have a chat support systemThe only option listed on their page is phoneI called them and had to wait for hrs (yes hrs) to get a representativeShe noted my complaint and said that she will forward that to airlines and you will get an emailI never got an email or a response from them ever sinceI tried calling again but I am not able to reach their customer care nowIt goes on to wait foreverI searched for their emails on google and have mailed to ***, *** etc but no response
We ordered round trip tickets to Seattle through just flyOnce we had flown to Seattle, and were making arrangements to return we noticed that our flight out of Denver was scheduled to leave before our flight from Seattle had even leftAs soon as the discrepancy was noticed we got on the phone to figure out the confusionAlthough we were promised a return flight to get us home by Saturday, after conversing with the just fly rep we were given the right flight itinerary that actually had us not getting home until a day after we had requested and were promisedWe were told that the flight itinerary we had been sent does not actually existWhen we requested a flight home on the day we were promised by the company we were sent through numerous management individuals who refused to helpThe last woman we talked to said the itinerary was in fact wrong, and said it was possible for them to change the airline and get us on a flight back the day we were promisedAfter telling us this was
I cancelled an order within hours of placing it, was told it was refunded, then was called back two hours later telling me I owed more money and they would not refund me
We made a round trip reservation in April to fly from JFK, New York to New Delhi, India using Just Fly*** for a family of four under reservation number***Just fly offered us a best price package with outbound flight with Aerofloat via Moscow and return flight with AirIndia via MumbaiRecently, we got a notification from Aerofloat about a major change to our itineraryWe contacted Just Fly about this change and they explained that Aerofloat made a major change to our itinerary and if we are not happy with the new plan, we can request a cancellation and a full refundWe looked at our options and considering that we could not work with the revised itinerary, we told Just Fly that they should cancel the entire trip as we cannot keep just the return flight if the outbound flight is getting cancelledThis is where Just Fly said that since the return flight does not have a change, if we want to cancel it we will have to pay $for Airline change fee and $for Just fly
I just had the worst experience with *** this eveningThe longest time on the phone with a company (hrs mins secs)This includes an initial hold of 3hrs 40mins after talking to the first representativeAll together, I had to speak to different representatives in order to get a refund for my canceled flight (canceled due to the bad weather/bomb cyclone that went through the North Eastern U.S.)It's either that *** has very poor customer service in terms time efficiency or they were trying everything possible to avoid refunding the ticket for my canceled flightI have to admit that they were as polite as they could be but they tossed me around like a football from one representative to anotherI thank God that I purchased the travel insurance which covers flight cancellations*** was a third party through whom I bought flight ticket from *** ***Then *** *** tried to deny one of the withdrawals they made from my bank account but that's another storyI don't usually write reviews but this one got me fired upIf I don't see the refund in my account within 7-business days, I'll be consulting my lawyerI will never forget this bad experienceThis will be my last time buying any tickets or making any reservations through ***
The most horrible experience ever! Stay away from this site! They charge you extra "fees" which will reflect on your statement later I called their customer service dept, which was just a waste of timeI would rate them ZERO if the option was available
had bought ticket to Newark,N.J11/24/was having medical problems including surgeryDr advised me not to fly(surgery was 11/22/16) I contacted airline to give me a voucher for a future flightI was able to produce Drs' written note advising me not to fly at this time,but the airline refusedI have spoken to them several times(most recently 4/5/2017) and spoke to an agent that I couldn't understand, so I asked to speak to an agent that spoke EnglishI guess she didn't understand me as she couldn't even give me the mailing address
Forced to cancel flight and charged $dollars cancelation feeThey refused to give me a refund of $and they are forcing me to book the flight with them and charge me double amountThis is criminal!
Thought we were booking flight to San Jose Costa Rica and entered SJO , ended up getting booked on flight to SJU, which is San Juan Puerto RicoThough I should have noticed the error, it is still problematic that it happenedAs for the billing issuesThere was a $charge per ticket to extend the cancellation of a ticket to hours after purchaseThis was neither disclosed or authorized on my partI did accept the trip insurance that was offered, but not this feeIn addition I was charged $per ticket for a seat selection feeAlso undisclosed and unauthorizedThere were seats available, so no choice at all
I purchased tickets for my family of to Europe and had a work conflict that made taking the trip difficult, not impossibleI called in to just fly to check on cancellation policyThe customer service rep ended up cancelling my trip reservation without my consentI was then subsequently informed that the trip was non refundable and to proceed filing a claim with my travel protection policyAll advice suggested by Just fly has been unsuccessful in refunding my expenseI cannot believe I am being made responsible to pay for a trip I did not make or authorize to cancelPlease helpThank you
customer service and company policy are teriblemy mom admitted to emergency, had to fly back before return dateafter flying back, mom passed awaywhen I remember I have to contact justly for refund, had to call timesthe 1st agent beat around the bush, saying they cannot do anythingwhen I pushed for it, she finally give me email and ask me to provide death certificate and proof of relationcall jet airway directly, jet airway provide me their email and told me to call justfly and ask them to email the email jet airway about my situation and they will checkjet airways also told me to make sure justfly to cancel my fly as no showat this point , I already feel that i'm tossing around between these companiesbut I do as they said anywayscall justfly again, this time, the 2nd agent is rude and keep saying 'no' to whatever I requesti told him if he cannot help my case, let me talk to his supervisorhe said there's noone and there's an hour waiti ask to escalate my call to his supervisor and he keeps refusing to pass my case to his supervisorfinally he did it and I wait for a long time, no ringing or indication that the phone call is transfered, I think he just push hold buttoni hang up, call justfly againthis time I told the 3rd agent that I already called twice and she's my 3rd calli told her I know what kind of answer i'll get and just cut through the chasei ask her if I can talk to anyone who has authority to help the caseshe said to cancel the flight, I will have to pay cancellation feei told her who would be so *** to do so just to pay cancellation fee and not getting a refundi gave up
My complaint is with justfly*** not upholding the flight prices as advertisedI just purchased a flight today for me to fly home to the Washington, DC area for ChristmasThe flight I bought was advertised to sell for $The extra charges to include taxes, etc was $and the added insurance was $That totals to $194.90, however I was charged $When I called to ask why the prices were not the same, they said because you have to take $and divide it by 2, and I would get the price I saw advertisedSo I'm now confused why I should need to do that...simply put up front what the cost isI decided to purchase the ticket any wayWhen I pushed the submit button, I thought I was being charged for $274.95, but when I received my receipt through my e-mail address, I was actually charged $The receipt shows that the extra $was my "purchase guarantee"I did not see any where that this extra $was going to be added to my total until it was too late a
This guys are scammers I thought I was booking with the airlines,but ended up booking though them Just got my credit card bill with an extra $charge from them The need to be shut down!
My name was spelled incorrectly on my itineraryWhen I called to have it changed they had me on hold for and a half hours stating they were trying to get in contact with the airline to change it because they themselves could not do soAfter and hour and a half I called the airline and was able to change my name in under minthey however told me that they were not able to connect my name to the ticket because it was purchased through Voyages A La Carte and gave me a number to callWhen I called that number it picked up and hung up on me timesmeanwhile I have been on hold with Justfly*** the entire timeonce they finally came back on the line I told them that I had my name changed with the airlines and that they needed to connect the flight with the ticket.they then placed me on hold again and came back telling me that I needed to pay $to have them reprint my ticketsThis was after me bing on the phone for an hour and a half and having done all the leg work with the
I booked with Justfly*** and it said hour free cancellation, I made this reservation for my daughter, June 16th at 1:pm, today I wanted to cancel it is June 17th 11:PMThe day I made my reservation I called in and talked to a sales representative and asked her specifically that if I was too cancelled would I be able to cancel with no such penaltyShe told me that there would be not fees at all and that I would get my money back, no problemToday I had to forcefully cancel my flight because Panama (which is where we were flying) is having a flu epidemic that is fatal to children and elders, my daughter is a child and I did not want her to be exposed to thatAll in all I called before the hours and I was charged $75! The website and sales team said I would not be charged at all if I cancelled before hours !
On January 13, 2017, I cancelled my reservation (***) for two roundtrip flights from LAX to Dublin; I had received an email from Justfly that Ethiopian Airlines had changed the flight time by hours and this conflicted with a connecting flight we had in DublinI spoke with the airline that day and they stated that a full refund of $1,would be issued with no penalty because of the drastic change in time, but that I had to go through the booking agency to cancel itAfter speaking extensively to customer service, I was told that it would take 6-weeks to issue a refund as they did not have any alternative flights that fit our business meeting scheduleOver the course of these weeks, I have spoken to this department several times and always get the same response; that they are awaiting a waiver code from the "travel partner"I even called the day of departure on my initial reservation to insure that the refund was getting processed in fear that justfly would not reques
I booked a flight on line with Justfly,comI was quoted a price that was $less than the price I was chargedQuoted total price was $and actual charge was $I called the customer service line and they gave no explanation, apologized and hung up
I have booking flight to India with just fly with Justfly Booking:***and cancelled by paying $additional chargesthey gave e credit on justly.com saying whenever I need they will book the another ticket by using that credit amountNow I need my tickets booked and I called justfly customer care to book the ticket based on my preferred datefor that they are not booking my tickets and keep me telling one or another reason that they dont find the flights or they need to check with their travel partnerI called again as they informed they will receive update from travel partner within to hours but I heard this time same againtill now I have called three times spending mins in call and I havent got my tickets bookedI am really worried and need my tickets to be booked as early as possiblethey are not even ready to give some timeline to resolve my issue nor they are giving me refund of my credit amount they owe meI want my tickets to be booked as early as p