My name was spelled incorrectly on my itineraryWhen I called to have it changed they had me on hold for and a half hours stating they were trying to get in contact with the airline to change it because they themselves could not do soAfter and hour and a half I called the airline and was able to change my name in under minthey however told me that they were not able to connect my name to the ticket because it was purchased through Voyages A La Carte and gave me a number to callWhen I called that number it picked up and hung up on me timesmeanwhile I have been on hold with Justfly*** the entire timeonce they finally came back on the line I told them that I had my name changed with the airlines and that they needed to connect the flight with the ticket.they then placed me on hold again and came back telling me that I needed to pay $to have them reprint my ticketsThis was after me bing on the phone for an hour and a half and having done all the leg work with the
I booked with Justfly*** and it said hour free cancellation, I made this reservation for my daughter, June 16th at 1:pm, today I wanted to cancel it is June 17th 11:PMThe day I made my reservation I called in and talked to a sales representative and asked her specifically that if I was too cancelled would I be able to cancel with no such penaltyShe told me that there would be not fees at all and that I would get my money back, no problemToday I had to forcefully cancel my flight because Panama (which is where we were flying) is having a flu epidemic that is fatal to children and elders, my daughter is a child and I did not want her to be exposed to thatAll in all I called before the hours and I was charged $75! The website and sales team said I would not be charged at all if I cancelled before hours !
On January 13, 2017, I cancelled my reservation (***) for two roundtrip flights from LAX to Dublin; I had received an email from Justfly that Ethiopian Airlines had changed the flight time by hours and this conflicted with a connecting flight we had in DublinI spoke with the airline that day and they stated that a full refund of $1,would be issued with no penalty because of the drastic change in time, but that I had to go through the booking agency to cancel itAfter speaking extensively to customer service, I was told that it would take 6-weeks to issue a refund as they did not have any alternative flights that fit our business meeting scheduleOver the course of these weeks, I have spoken to this department several times and always get the same response; that they are awaiting a waiver code from the "travel partner"I even called the day of departure on my initial reservation to insure that the refund was getting processed in fear that justfly would not reques
I booked a flight on line with Justfly,comI was quoted a price that was $less than the price I was chargedQuoted total price was $and actual charge was $I called the customer service line and they gave no explanation, apologized and hung up
I have booking flight to India with just fly with Justfly Booking:***and cancelled by paying $additional chargesthey gave e credit on justly.com saying whenever I need they will book the another ticket by using that credit amountNow I need my tickets booked and I called justfly customer care to book the ticket based on my preferred datefor that they are not booking my tickets and keep me telling one or another reason that they dont find the flights or they need to check with their travel partnerI called again as they informed they will receive update from travel partner within to hours but I heard this time same againtill now I have called three times spending mins in call and I havent got my tickets bookedI am really worried and need my tickets to be booked as early as possiblethey are not even ready to give some timeline to resolve my issue nor they are giving me refund of my credit amount they owe meI want my tickets to be booked as early as p
I couldn't buy ten tickets online and so I called themAfter two hours on the phone, I had round trip tickets to Europe for ten peopleOnce I hung up, I got an e-mail saying there was an issue with my credit cardI immediately called my bank and they said they had plenty of money to cover the cost and that there were no pending requests and they hadn't denied any withdrawalsI called Justfly and talked to a man with and explained the problemHe looked up my account and promised me that everything was processing fine and that sometimes there is just a glitch in the system that sends out these e-mails but he could see that it was processing fineThe next morning, I got a notice that three of the ten flights had been cancelledI called again and told them that I wanted everything cancelled because I wanted all ten people on the same flightThe woman pulled up the flights and told me that none of them had been charged and she said she could run the seven and see what happensShe d
I booked a plane ticket with JustFly, and after the fact, in the follemail, I was told about additional feesI immediately phoned JustFly to cancel my booking, which was still in processingI was told by the rep that he could cancel it because it was still within the window; he submitted the cancellation request and told me the full amount (which he cited as $1,463.82) would be refunded to me within hoursBased on this, I re-booked my tickets through another service (directly with the airline)Over the course of the next couple days, I receive emails and voicemails from JustFly asking me to phone themI phoned them times and was told everything was fine and there was nothing for me to doToday, I receive another call, which I was able to answer, and was informed JustFly had not cancelled the booking in time, and the airline would not refund them, so they would not refund me
This company deliberately misled me into purchasing extra insurance at the check out, the way it was pitched and worded was misleadingthey charged me extra money to get things like ’special conformation email' that was needed in an event of a claim
JUSTFLY...I will never use them again I called their customer service today for support...sheesh! they are more interested in getting you off of the phone than anything else
Completely inflexiball of their competition that I have used they are by far the worst---bottom of the barrel
Absolutely worst company to book a flight with Attempted to modify a flight for a family of and was informed that there would be a $charge per ticketThen when attempting to cancel was informed that after spending $1,600+ on tickets that I would be given a credit of $toward my next purchase (not going to happen for obvious reasons)After deciding that we would just take the flight we receive a call back about our decisionTo our surprise they were going to reduce the cancellation feeAfter telling the sales rep that I was not going to cancel, they began to pressure me to cancel, I guess they needed the extra $$$Finally had to yell at the tech because they stated that they were going to cancel the reservation and concluded the callDo not ever book with this company, they will leave your wallet bruised and beaten
I had booked with Justfly in the past with no issuesEarlier this year, I had found a great price for a round trip flight to ParisPrior to booking, I called Justfly to verify the cancellation policy as the trip I booked was in December and I was unsure if I would be able to make the flightThey quoted me approximately $for the fee and that there were no other strings attachedThis was fair enough to me so I booked the tripUnfortunately I was informed of a destination wedding that I was to be a part of during the week that I bookedI decided that I would eat the loss, cancel my flight, and book the trip for another time in SeptemberI called once again to verify the terms and the $fee was once again mentionedHowever, after canceling my flight, I was not given any money back but instead given flight creditThis did not bother me as I was planning on rescheduling the trip regardlessAfter searching for flights with my credit I found that the flights were significantly
In December I booked a flight with JustFly.com over the New Years Eve holiday weekendAt this time, the flight to and from my destination, Baltimore, MD, was cancelled due to inclement weatherWhen I booked this flight, I paid a premium (higher rate) due to the time of year that I was flyingAt that time, I was advised that my return flight could be refunded to me and the flight to Baltimore could only be issued in the form of an airline creditI accepted this offer, as they offered me no other optionIt should also be noted that at this time the name that appeared on my Driver's License was "*** *** ***," which is my maiden nameIn February, I called to book a flight using my creditI was told at this time that I actually flew to Baltimore, MD (I did not, the flight was cancelled) and I spent hours on the phone with JustFly.com and the actual airline (*** *** ***) to remedy the issueThey reluctantly re-booked a flight for me from Pittsburgh, PA to B
The issue I had with JustFly is that I had to cancel a trip to Mexico last minuteThey offered a “full travel credit” but required a $cancellation feeI paid the fee and received a credit of about $When I went to rebook my trip, both directly through JustFly as well as through Kayak, I found another flight, same origin and destination, for $When I tried to book it on JustFly, I was not able to use my travel credit, I had to use my credit cardTurns out in order to use my travel credit, I have to book through “My Bookings” which leads to a different flight searchI found the exact same flight, as on Kayak and their website (which was $407) offered to me for $They are adding a $mark up just to use the travel creditThat is absolutely ridiculous and should be illegal
On November 6th I booked a flight to Germany through justfly.comI received a confirmation email and an eticket for my British Airways flightFor some reason my flight was cancelledI only found out when I was trying to book a seat with extra leg room that my reservation no longer existedMy justfly confimation number is *** and my British Airways eticket was ***I tried to book the seat on British Airways and they said the reservation no longer existedI contacted justfly and they notified me that BA was doing a major flight overhaul and schedule change which was the reason it was cancelledThey said I would have a new confirmation within hoursThat email never cameI called british airways and asked why it was cancelled and they told me that justfly told them it was at the consumer requestI never made this request to change my flightI called justfly again and they said that there was nothing they could do and that I would get my new confirmation num
Just fly*** has been a scam from the first time I've dealt with themI made a wrong reservation for airline ticketsI was told by them to cancel and would be a $fee but could use credit for new flightI cancelled, was charged $When I tried to use credit for new flight it would let me change destinationI called and THEN they said would be a $per ticket charge to "rebook"I said that is not what you told me would happenThey said sorry no optionSo I rebooked to new destination and gave card for feesI THEN never got a new itinerary so I had to call AGAINThey then said no reservation was made because "airline changed price of ticket"!!?? They then said would make the reservation againSTILL as of right now I have no reservation and they have 4,dollars of my money illegallyI want all illegal "fees" reimbursed to my credit cardI will also be filing a charge discrepancy for the unauthorized charges made by them
Same experience as others hereBooked my flight yesterday, went to sleep and today I received an email saying there was a change to my itineraryAfter minutes on the phone I was told the price went up $500!!! They said "booking" is just a "pre aproval", not a confirmation (although it said "bookedno confirmation necessary" on the website) etcAnyway, like another fellow said: stay FAR away from booking anything with JustFlyThey lure you in with great flight pricing and availability but cannot actually confirm a ticket for you
After booking a flight I discovered the date was incorrect on my confirmation emailI noticed on the website it states free cancelation within hoursSo I called and they told me if I don't pay them $they aren't going to cancel my flight and its non refundableThey tried to explain that was their policy and they can't assist me any further or speak with me unless I pay $
We had purchased a flight for Tuesday jan from JustFly***The day of the flight , my wife had to get rushed into the ER for passing out while being pregnantObviously she missed the flight and the doctor gave her orders to not fly for hoursUpon contacting the company, we had to pay a 75$ cancellation fee in which we got a 146$ travel voucherWhen I went to go reschedule my flight using the travel voucher, the web isle wouldn’t load and after sitting there for minutes, I called the companyEverything was fine until he told me the total of the new flight with the travel voucher applied is 253$I questioned it and said how is the flight more expensive then buying a brand new flight even with a travel voucher appliedThey gave me different excuses, and when I asked to speak to a supervisor I sat on hold for minutes and once the supervisor got on the phone immediately told me her system is down and she will call backI thought it was strange and called back right awa
on August I purchased a airline ticket with Spirit airlines I cancelled the same day they refund my monies however Justfly.com took $off my card with out my permission they refuse to refund my monies I call several times trying to resolve this issue they were very unprofessional keep hanging up the phone I am requesting that other consumers are aware of this unprofessional practice and requesting my full refund
My name was spelled incorrectly on my itineraryWhen I called to have it changed they had me on hold for and a half hours stating they were trying to get in contact with the airline to change it because they themselves could not do soAfter and hour and a half I called the airline and was able to change my name in under minthey however told me that they were not able to connect my name to the ticket because it was purchased through Voyages A La Carte and gave me a number to callWhen I called that number it picked up and hung up on me timesmeanwhile I have been on hold with Justfly*** the entire timeonce they finally came back on the line I told them that I had my name changed with the airlines and that they needed to connect the flight with the ticket.they then placed me on hold again and came back telling me that I needed to pay $to have them reprint my ticketsThis was after me bing on the phone for an hour and a half and having done all the leg work with the
I booked with Justfly*** and it said hour free cancellation, I made this reservation for my daughter, June 16th at 1:pm, today I wanted to cancel it is June 17th 11:PMThe day I made my reservation I called in and talked to a sales representative and asked her specifically that if I was too cancelled would I be able to cancel with no such penaltyShe told me that there would be not fees at all and that I would get my money back, no problemToday I had to forcefully cancel my flight because Panama (which is where we were flying) is having a flu epidemic that is fatal to children and elders, my daughter is a child and I did not want her to be exposed to thatAll in all I called before the hours and I was charged $75! The website and sales team said I would not be charged at all if I cancelled before hours !
On January 13, 2017, I cancelled my reservation (***) for two roundtrip flights from LAX to Dublin; I had received an email from Justfly that Ethiopian Airlines had changed the flight time by hours and this conflicted with a connecting flight we had in DublinI spoke with the airline that day and they stated that a full refund of $1,would be issued with no penalty because of the drastic change in time, but that I had to go through the booking agency to cancel itAfter speaking extensively to customer service, I was told that it would take 6-weeks to issue a refund as they did not have any alternative flights that fit our business meeting scheduleOver the course of these weeks, I have spoken to this department several times and always get the same response; that they are awaiting a waiver code from the "travel partner"I even called the day of departure on my initial reservation to insure that the refund was getting processed in fear that justfly would not reques
I booked a flight on line with Justfly,comI was quoted a price that was $less than the price I was chargedQuoted total price was $and actual charge was $I called the customer service line and they gave no explanation, apologized and hung up
I have booking flight to India with just fly with Justfly Booking:***and cancelled by paying $additional chargesthey gave e credit on justly.com saying whenever I need they will book the another ticket by using that credit amountNow I need my tickets booked and I called justfly customer care to book the ticket based on my preferred datefor that they are not booking my tickets and keep me telling one or another reason that they dont find the flights or they need to check with their travel partnerI called again as they informed they will receive update from travel partner within to hours but I heard this time same againtill now I have called three times spending mins in call and I havent got my tickets bookedI am really worried and need my tickets to be booked as early as possiblethey are not even ready to give some timeline to resolve my issue nor they are giving me refund of my credit amount they owe meI want my tickets to be booked as early as p
I couldn't buy ten tickets online and so I called themAfter two hours on the phone, I had round trip tickets to Europe for ten peopleOnce I hung up, I got an e-mail saying there was an issue with my credit cardI immediately called my bank and they said they had plenty of money to cover the cost and that there were no pending requests and they hadn't denied any withdrawalsI called Justfly and talked to a man with and explained the problemHe looked up my account and promised me that everything was processing fine and that sometimes there is just a glitch in the system that sends out these e-mails but he could see that it was processing fineThe next morning, I got a notice that three of the ten flights had been cancelledI called again and told them that I wanted everything cancelled because I wanted all ten people on the same flightThe woman pulled up the flights and told me that none of them had been charged and she said she could run the seven and see what happensShe d
I booked a plane ticket with JustFly, and after the fact, in the follemail, I was told about additional feesI immediately phoned JustFly to cancel my booking, which was still in processingI was told by the rep that he could cancel it because it was still within the window; he submitted the cancellation request and told me the full amount (which he cited as $1,463.82) would be refunded to me within hoursBased on this, I re-booked my tickets through another service (directly with the airline)Over the course of the next couple days, I receive emails and voicemails from JustFly asking me to phone themI phoned them times and was told everything was fine and there was nothing for me to doToday, I receive another call, which I was able to answer, and was informed JustFly had not cancelled the booking in time, and the airline would not refund them, so they would not refund me
This company deliberately misled me into purchasing extra insurance at the check out, the way it was pitched and worded was misleadingthey charged me extra money to get things like ’special conformation email' that was needed in an event of a claim
JUSTFLY...I will never use them again I called their customer service today for support...sheesh! they are more interested in getting you off of the phone than anything else
Completely inflexiball of their competition that I have used they are by far the worst---bottom of the barrel
I wanted a refund for my round trip ticket and re-book a one way ticket
Absolutely worst company to book a flight with Attempted to modify a flight for a family of and was informed that there would be a $charge per ticketThen when attempting to cancel was informed that after spending $1,600+ on tickets that I would be given a credit of $toward my next purchase (not going to happen for obvious reasons)After deciding that we would just take the flight we receive a call back about our decisionTo our surprise they were going to reduce the cancellation feeAfter telling the sales rep that I was not going to cancel, they began to pressure me to cancel, I guess they needed the extra $$$Finally had to yell at the tech because they stated that they were going to cancel the reservation and concluded the callDo not ever book with this company, they will leave your wallet bruised and beaten
I had booked with Justfly in the past with no issuesEarlier this year, I had found a great price for a round trip flight to ParisPrior to booking, I called Justfly to verify the cancellation policy as the trip I booked was in December and I was unsure if I would be able to make the flightThey quoted me approximately $for the fee and that there were no other strings attachedThis was fair enough to me so I booked the tripUnfortunately I was informed of a destination wedding that I was to be a part of during the week that I bookedI decided that I would eat the loss, cancel my flight, and book the trip for another time in SeptemberI called once again to verify the terms and the $fee was once again mentionedHowever, after canceling my flight, I was not given any money back but instead given flight creditThis did not bother me as I was planning on rescheduling the trip regardlessAfter searching for flights with my credit I found that the flights were significantly
In December I booked a flight with JustFly.com over the New Years Eve holiday weekendAt this time, the flight to and from my destination, Baltimore, MD, was cancelled due to inclement weatherWhen I booked this flight, I paid a premium (higher rate) due to the time of year that I was flyingAt that time, I was advised that my return flight could be refunded to me and the flight to Baltimore could only be issued in the form of an airline creditI accepted this offer, as they offered me no other optionIt should also be noted that at this time the name that appeared on my Driver's License was "*** *** ***," which is my maiden nameIn February, I called to book a flight using my creditI was told at this time that I actually flew to Baltimore, MD (I did not, the flight was cancelled) and I spent hours on the phone with JustFly.com and the actual airline (*** *** ***) to remedy the issueThey reluctantly re-booked a flight for me from Pittsburgh, PA to B
The issue I had with JustFly is that I had to cancel a trip to Mexico last minuteThey offered a “full travel credit” but required a $cancellation feeI paid the fee and received a credit of about $When I went to rebook my trip, both directly through JustFly as well as through Kayak, I found another flight, same origin and destination, for $When I tried to book it on JustFly, I was not able to use my travel credit, I had to use my credit cardTurns out in order to use my travel credit, I have to book through “My Bookings” which leads to a different flight searchI found the exact same flight, as on Kayak and their website (which was $407) offered to me for $They are adding a $mark up just to use the travel creditThat is absolutely ridiculous and should be illegal
On November 6th I booked a flight to Germany through justfly.comI received a confirmation email and an eticket for my British Airways flightFor some reason my flight was cancelledI only found out when I was trying to book a seat with extra leg room that my reservation no longer existedMy justfly confimation number is *** and my British Airways eticket was ***I tried to book the seat on British Airways and they said the reservation no longer existedI contacted justfly and they notified me that BA was doing a major flight overhaul and schedule change which was the reason it was cancelledThey said I would have a new confirmation within hoursThat email never cameI called british airways and asked why it was cancelled and they told me that justfly told them it was at the consumer requestI never made this request to change my flightI called justfly again and they said that there was nothing they could do and that I would get my new confirmation num
Just fly*** has been a scam from the first time I've dealt with themI made a wrong reservation for airline ticketsI was told by them to cancel and would be a $fee but could use credit for new flightI cancelled, was charged $When I tried to use credit for new flight it would let me change destinationI called and THEN they said would be a $per ticket charge to "rebook"I said that is not what you told me would happenThey said sorry no optionSo I rebooked to new destination and gave card for feesI THEN never got a new itinerary so I had to call AGAINThey then said no reservation was made because "airline changed price of ticket"!!?? They then said would make the reservation againSTILL as of right now I have no reservation and they have 4,dollars of my money illegallyI want all illegal "fees" reimbursed to my credit cardI will also be filing a charge discrepancy for the unauthorized charges made by them
Same experience as others hereBooked my flight yesterday, went to sleep and today I received an email saying there was a change to my itineraryAfter minutes on the phone I was told the price went up $500!!! They said "booking" is just a "pre aproval", not a confirmation (although it said "bookedno confirmation necessary" on the website) etcAnyway, like another fellow said: stay FAR away from booking anything with JustFlyThey lure you in with great flight pricing and availability but cannot actually confirm a ticket for you
After booking a flight I discovered the date was incorrect on my confirmation emailI noticed on the website it states free cancelation within hoursSo I called and they told me if I don't pay them $they aren't going to cancel my flight and its non refundableThey tried to explain that was their policy and they can't assist me any further or speak with me unless I pay $
We had purchased a flight for Tuesday jan from JustFly***The day of the flight , my wife had to get rushed into the ER for passing out while being pregnantObviously she missed the flight and the doctor gave her orders to not fly for hoursUpon contacting the company, we had to pay a 75$ cancellation fee in which we got a 146$ travel voucherWhen I went to go reschedule my flight using the travel voucher, the web isle wouldn’t load and after sitting there for minutes, I called the companyEverything was fine until he told me the total of the new flight with the travel voucher applied is 253$I questioned it and said how is the flight more expensive then buying a brand new flight even with a travel voucher appliedThey gave me different excuses, and when I asked to speak to a supervisor I sat on hold for minutes and once the supervisor got on the phone immediately told me her system is down and she will call backI thought it was strange and called back right awa
on August I purchased a airline ticket with Spirit airlines I cancelled the same day they refund my monies however Justfly.com took $off my card with out my permission they refuse to refund my monies I call several times trying to resolve this issue they were very unprofessional keep hanging up the phone I am requesting that other consumers are aware of this unprofessional practice and requesting my full refund