Paid for the option to choose our own seats but at check in all our seats were assigned randomlyOur family of was spread through out the planeThey said that the fee didn’t guarantee requested seat assignments and won’t refund
If your last name is different than most, chances are this company will screw it upThey left half my last name off of my ticket and I couldn't board my flight for ChinaThey never once considered that it was their mistake, and they couldn't fathom that they possibly thought that the first half of my last name was my middle nameMy last name is two separate words, so they only included the last half of my last nameThey don't seek to understand your complaint, all they do is read off of a scriptI love their cheap prices but I would never trust them to get my name right again
Our concern To: JustFly*** our reservation *** and*** Please address our serious concerns with the services that we have received from our recent flight using JustFlyWe have had a major delay in getting to my destination due to no fault of ours, including a change to the number of transfers that we were forced to makeWe were scheduled to arrive at DME on Sun May 14th at 8:20pm, but were forced to sleep in the airport at arrived there the following day on Mon May 15thInitial booking was on March 23, and there were hours between arriving at DUS and leaving DUS airportConfirmation number *** *** *** *** ***)The only reason we selected this flight is because there was only connecting flightFlight was updated April 10th to delay SFO-DUS, and therefore having minutes to transfer the flightsI had to call several people *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** to g
I booked two flights through the website on July 18, On August 17, I received an email stating that there had been changes to my itinerary and I needed to contact the airline as soon as possibleI called Turkish Airlines immediately, but was informed that since the booking was done by a third party (Justfl***) I needed to contact them directlyI called their representative and after a minute conversation (mostly on hold) I was told that the booking would be cancelled and I would be entitled for a full refund due to the change of itineraryAt this moment, I was unable to complete the process since I had to step away from the phoneI called back after an hour and had to explain the situation again to a new representativeThis time it took 1:minutes to get the information from the airline and initiate the cancellation processI was informed that even though it was initiated there was no guarantee the money would be refundedI was instructed to wait 6-weeks for the response of the airlineThis cancellation ruined all the travel arrangements since I had a connecting flight with a different travel agency that had to also cancel since I was forced to make a complete new reservationThe cancellation fee was $and there is no refund for this feeI completely understand the airline modification is not controlled by Justfl***, but the incompetence of the representatives, lack of customer empathy, lack of interest of business retention and the general disregard for the impact to the client left a resounding bad impression
I made to attempts to book plane ticket onlineFirst one didn't go through , second one didCompany charged my credit card twice After calling them to resolve the problem I was told that they cant refund the money because the plane already leftI contacted air lines directly and describe the issueAir line representative sent authorization to fully refund the amount to the travel agentI called travel agent to request refund and I was told there is processing fees of $Travel agent refused to refund full amount and informed me that they are not going to process refund until they get $up front
I purchased a flight ticket on justly*** on 6/28/for my sister and her child to travelHer child has disabilities and for that reason I made sure to buy a direct flight from LA to NYThe ticket was advertised as a direct flight so I purchased the ticket, When I called later on in the week to get information on special services, the representative told me that the flight I purchased was not a direct flight, it makes two stops in other statesDue to my sisters child's conditions he requires attention and care and gets very antsy quicklyI called the airline directly and told me that it is a flight that does stop in other states and is about hrs of flyingThe advertisement on the justfly*** website says it is a non stop flighti contacted both the airline and the website customer care to get the issue resolved and neither want to exchange or refund my money due to the mistake that was made
I booked airline tickets through justfly***I had to change the ticket and could not get a straight answer about using the ticket with in a yearI was charged a $fee and told it would cost me $to rebook the ticket and use it with in one yearI never received confirmation of this via email and have been on the phone with them for over minutes being sent to more supervisors without an answerThis company misrepresents their product and charges you with any fee that I cannot find anywhereThey are scam artists and give you the runaround while working several customers at a time
On Sep 28, I helped my mother with her travel arrangements to visit her newborn grandsonThe itinerary from Miami to Palm Springs was correct and everything went as plannedIt was upon the return trip that an issue was discoveredhours prior to the flight departing Palm Springs I checked on the statusThe flight number on the itinerary was incorrectI left a callback number for American Airlines so I could obtain clear guidance but decided to drive to the airport which is one hour awayUpon arrival, another family was dealing with the same exact issueAs it turns out (I'm saving you about minutes of conversations), American Airlines had change the flight numbers back in early OctoberJustfly*** did not contact my mother or call her regarding the changeThe flights that we paid for did not exist and the itinerary had changed setting her take-off time hours back, a longer layover, and the final destination would arrive much laterThis messed up the transportation t
I utilized justfly*** to purchase tickets on frontier airlines for an upcoming trip to Las Vegas in OctoberThe purchase was completed on 8/08/I was billed separately by justfly*** for $It was stated to be part of ticket price, but this was billed separatelyWhen I received my itinerary, I was booked for my return flight on a totally different date than I had chosenThankfully I took a screen shot of my confirmation pageI contacted Frontier to resolve the issue, but they had wanted to charge me additional monies to keep the original reservation I had already madeThankfully that pieces was resolved after an hour of back and forth and being placed on hold, but I was told by Frontier that I could have made the reservations directly with them for the same amount that I was charged by JustFly.comI contacted JustFly*** for a refund of that part of the money due to all of the issues I had with my original reservationThe initial CSR that took my call could not help an
In August, I purchased five airline tickets through Justfly***I did this online for a trip to visit family in Viet NamI received my booking confirmation a few days laterThe "Airline confirmation" number was *** (this is an important point for later on)My wife and I own a restaurant and remembered that there is a large festival that will happen during our tripAs a result, I decided to cut my trip short and return home about one week earlyI contacted the number provided to make changes ticketI was fully expecting to pay a fee for transferring my ticketAfter being on the phone for over an hour (most of that time on hold) I was able to change my ticketI received another booking confirmation a day or two later via emailThe new "airline confirmation" number was ***Everything appeared to be in order and I was charged $for the transfer feeOn September 28, at 5:PM, I received an email from JustFly stating that immediate action was needed on my account
customer service and company policy are teriblemy mom admitted to emergency, had to fly back before return dateafter flying back, mom passed awaywhen I remember I have to contact justly for refund, had to call timesthe 1st agent beat around the bush, saying they cannot do anythingwhen I pushed for it, she finally give me email and ask me to provide death certificate and proof of relationcall jet airway directly, jet airway provide me their email and told me to call justfly and ask them to email the email jet airway about my situation and they will checkjet airways also told me to make sure justfly to cancel my fly as no showat this point , I already feel that i'm tossing around between these companiesbut I do as they said anywayscall justfly again, this time, the 2nd agent is rude and keep saying 'no' to whatever I requesti told him if he cannot help my case, let me talk to his supervisorhe said there's noone and there's an hour waiti ask to escalate my call to his supervisor and he keeps refusing to pass my case to his supervisorfinally he did it and I wait for a long time, no ringing or indication that the phone call is transfered, I think he just push hold buttoni hang up, call justfly againthis time I told the 3rd agent that I already called twice and she's my 3rd calli told her I know what kind of answer i'll get and just cut through the chasei ask her if I can talk to anyone who has authority to help the caseshe said to cancel the flight, I will have to pay cancellation feei told her who would be so *** to do so just to pay cancellation fee and not getting a refundi gave up
just fly canceled my mother in law's ticket without notifying you and would not answer your callHorrible customer serviceit was a flight with legs and layoversthey just canceled third legwe came to know about the problem while checking in at the airport for the first flightafter that, we called customer service of just flie who lied and lied again to us and made promisesthey have not responded properly to *** complaint on their pagehere is the complain I posted on their *** page========================= "we contacted both airlines involved * *** *** both of them said as booking has been made through just fly request needs to come from themyou dint booked with us, your agent "just fly" did they are the one you need to contactbut you guys were not able to work with airline to get the problem resolvedall the agents (more than 10) I spoke with, just kept dodging the problemand they made promices1)talked with few customer care ag
I feel that I am being scammed - I booked RT flight but was charged for two! Just fly is not helping to resolve the issue and making me pay times for flight claiming that I have bought non-refundable flightsALSO the wait time to call is so long, making the hour timeline to call for correction extremely unreasonableAfter placing on hold for > 1hour at 1am, I decided to call following dayI was put on hold again for > minutes and had to end call as I have to go to workTheir business practice does not make any sense!
Here's the details: I used Justfly.*** to book for a trip from LAX to Cuzco aug 18-However, I received emails (at the exact same time - ) that I was booked 2x (first one correct, second one 17-which is from a computer glitch since I never booked that)It is a weird computer glitch; and there was no way that I could have input my information along with credit card information at the same time (8:50pm on 7/3) for different flights so 100% a computer problem! When I tried to call Just fly the the second time to correct for this (note, the first times I called I could not get through for 30min-hour), they told me it was a mistake on their end and will cancel and refund me on the second bookingHowever a week later, I did not see a change on my bank account nor a confirmation emailI called Just Fly again, now speaking to people on same dayThe call + on hold time of minutes = hours still without resolutionThey told me to contact ***, who then told me I need to talk to Justfly since they are the booking service and Avicanca only deal with flights that was booked from them directlyI want a refund for the service I will never use (aka the extra ticket the computer self-populated)It is impossible to get a reasonable response and I will never use Justfly again and advice anyone else from using their service
I ordered my ticket in JustFly*** last June to fly back homeThey charged me money but apparently they took the money back again so I assumed they canceled my flightI ordered another ticket on the official site of an airline but they charged me againI asked them to canceled my flight and I called themIt took me an hour and a half everytime I called them and they keep telling me I need to pay more money to them to cancel my flight, which I think it's ridiculous because usually company will just take a part of money as fee in the amount what you've paid and you don't need to pay moreIt was an awful experience and since I'm a minor I have to find an adult to solve the problem with me too which is more stressfulAnd when my adult asked them where is your business they said Canada, then how the heck they called me from California? There was a person who was trying to "help" me with this issue and when you scheduled time with them they always called you when you are busy especially at midnight? I don't think there is a big time difference in CA when is midnight and it's o'clock in the morning which is doesn't make senseThis happened in the final week and I was crying a bunch of time because I was so stressful and my money just got taken awayI just got my money back from them in August and I didn't pay them extra they took part of my moneyIf they can do this why can't they do this earlier so I don't need to worry about in summer?? Thank you so much JustFly, you made me realized how bad and awful can this world be, especially like this kind of businessWhy do you have to bring a bad experience to the people who just want to have a wonderful trip? Thank you so much for not sending me any email after you gave my money back because I don't even want to bother seconds to block you:)
I have a $545,credit for my son, Dominic Canzone for a flight cancellation from Columbus Ohio to Birmingham AlabamaRight now I have a screen shot of being on hold with this company for an hour and minutesNo one ever comes back on line from original transferI have four screen shots on hold for over an hour in the last few months trying to use this creditAt first they try to tell me I cannot use it because it must be the exacr same flight that was canceledWhen I explain it will be bevause it is for my son to see his girlfriend at college they put me on hold againOne time they transferred me to American Airlines (flight was thru American Airlines) to pay full priceI want my American Express credited for the $because this company has no intention of honoring my credit
I purchased two tickets onlineOnce it confirmed, the purchase Justfly's webpage changed and the price and the return date changedI called within seconds and they refused to apologize, or change or cancelIt was within seconds not evenThe customer service was terrible and did nto help and it costed me I feel that this is a scam just to take your money
While they appear to have good rates, I had a situation of a bait and switch My wife bought a ticket for ~$to spain, and shortly after, she bought me the same ticket The problem was that they charged my card over $ Since I took screenshots of the online cart after the purchase, and had a lot of backup information, I thought the problem could be resolvedThey stonewalled me by requesting original credit card statements Of course, since I just made the purchase, that would take weeks, and that is not possible with the fluctuating prices of tickets It basically held a gun to my head I spent days following up, and each time I spoke to a representative they would explain how I contacted the wrong person, giving me a new "correct" contact method each timeYou can roll the dice, but if anything goes wrong, they will not take responsibility
I had to cancel flights to London in May and was charged $per ticket by Justfly.com over and above the cost of my ticketsIt does not seem reasonable that I should be charged an extra fee over my ticket price
On January 13th, I bought a flight ticket via Justfly*** website destination Douala -AfricaThey got me a ticket for the 16th of January with two stopsSAT-IAH-ISTANBUL-Douala Unfortunately, the weather condition in SAT airport caused the airport to shut down and therefore, many flights cancelledI got immediately on the phone and let Justfly customer service of the situationI wanted them to make arrangement for the next available date to fly out from SAT AirportJustfly team didn't even know about the weather situation in TX and assured me that my flight is still on scheduleAfter hours of conversation I finally made them understand that the weather is bad and they need to reschule meThey assured me that all I have to do is to show up at the airport the next available fflight itinerary and I will be able to flyI asked them for a confirmation number and they told they will mail it to me ASAP; I never got itThey told me that I have days cancellation free of charge on my
Justfly.com does not adhere to Terms and conditions8/26/we drove my son to school in NHWe helped him move in and had lunch with himWe The school organized the whole day to keep parents and kids busyAll is all we had a great timeOn they home, a four hour drive I decided to check out websites for airline tickets to fly my son back for Thanksgiving and ChristmasI came across JUSTFLY.comThe fares are reasonable however their BUSINESS ETHICS demonstrates a company that violates consumers! Here is what occurred: I booked a ticket at 6:pmI texted the picture (I'm all about picture confirmations) lolMy son received the ticket information via text and he asked if I could change the timeI called justfly.com *** *** *** to cancel because of course the website stated you can cancel within hoursI spoke to a woman that really could not enunciate or flat out speak clearly, other that to say she had to charge me $to cancelI said what? She said if I cancel its $
Paid for the option to choose our own seats but at check in all our seats were assigned randomlyOur family of was spread through out the planeThey said that the fee didn’t guarantee requested seat assignments and won’t refund
If your last name is different than most, chances are this company will screw it upThey left half my last name off of my ticket and I couldn't board my flight for ChinaThey never once considered that it was their mistake, and they couldn't fathom that they possibly thought that the first half of my last name was my middle nameMy last name is two separate words, so they only included the last half of my last nameThey don't seek to understand your complaint, all they do is read off of a scriptI love their cheap prices but I would never trust them to get my name right again
Our concern To: JustFly*** our reservation *** and*** Please address our serious concerns with the services that we have received from our recent flight using JustFlyWe have had a major delay in getting to my destination due to no fault of ours, including a change to the number of transfers that we were forced to makeWe were scheduled to arrive at DME on Sun May 14th at 8:20pm, but were forced to sleep in the airport at arrived there the following day on Mon May 15thInitial booking was on March 23, and there were hours between arriving at DUS and leaving DUS airportConfirmation number *** *** *** *** ***)The only reason we selected this flight is because there was only connecting flightFlight was updated April 10th to delay SFO-DUS, and therefore having minutes to transfer the flightsI had to call several people *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** to g
I booked two flights through the website on July 18, On August 17, I received an email stating that there had been changes to my itinerary and I needed to contact the airline as soon as possibleI called Turkish Airlines immediately, but was informed that since the booking was done by a third party (Justfl***) I needed to contact them directlyI called their representative and after a minute conversation (mostly on hold) I was told that the booking would be cancelled and I would be entitled for a full refund due to the change of itineraryAt this moment, I was unable to complete the process since I had to step away from the phoneI called back after an hour and had to explain the situation again to a new representativeThis time it took 1:minutes to get the information from the airline and initiate the cancellation processI was informed that even though it was initiated there was no guarantee the money would be refundedI was instructed to wait 6-weeks for the response of the airlineThis cancellation ruined all the travel arrangements since I had a connecting flight with a different travel agency that had to also cancel since I was forced to make a complete new reservationThe cancellation fee was $and there is no refund for this feeI completely understand the airline modification is not controlled by Justfl***, but the incompetence of the representatives, lack of customer empathy, lack of interest of business retention and the general disregard for the impact to the client left a resounding bad impression
I made to attempts to book plane ticket onlineFirst one didn't go through , second one didCompany charged my credit card twice After calling them to resolve the problem I was told that they cant refund the money because the plane already leftI contacted air lines directly and describe the issueAir line representative sent authorization to fully refund the amount to the travel agentI called travel agent to request refund and I was told there is processing fees of $Travel agent refused to refund full amount and informed me that they are not going to process refund until they get $up front
I purchased a flight ticket on justly*** on 6/28/for my sister and her child to travelHer child has disabilities and for that reason I made sure to buy a direct flight from LA to NYThe ticket was advertised as a direct flight so I purchased the ticket, When I called later on in the week to get information on special services, the representative told me that the flight I purchased was not a direct flight, it makes two stops in other statesDue to my sisters child's conditions he requires attention and care and gets very antsy quicklyI called the airline directly and told me that it is a flight that does stop in other states and is about hrs of flyingThe advertisement on the justfly*** website says it is a non stop flighti contacted both the airline and the website customer care to get the issue resolved and neither want to exchange or refund my money due to the mistake that was made
I booked airline tickets through justfly***I had to change the ticket and could not get a straight answer about using the ticket with in a yearI was charged a $fee and told it would cost me $to rebook the ticket and use it with in one yearI never received confirmation of this via email and have been on the phone with them for over minutes being sent to more supervisors without an answerThis company misrepresents their product and charges you with any fee that I cannot find anywhereThey are scam artists and give you the runaround while working several customers at a time
On Sep 28, I helped my mother with her travel arrangements to visit her newborn grandsonThe itinerary from Miami to Palm Springs was correct and everything went as plannedIt was upon the return trip that an issue was discoveredhours prior to the flight departing Palm Springs I checked on the statusThe flight number on the itinerary was incorrectI left a callback number for American Airlines so I could obtain clear guidance but decided to drive to the airport which is one hour awayUpon arrival, another family was dealing with the same exact issueAs it turns out (I'm saving you about minutes of conversations), American Airlines had change the flight numbers back in early OctoberJustfly*** did not contact my mother or call her regarding the changeThe flights that we paid for did not exist and the itinerary had changed setting her take-off time hours back, a longer layover, and the final destination would arrive much laterThis messed up the transportation t
I utilized justfly*** to purchase tickets on frontier airlines for an upcoming trip to Las Vegas in OctoberThe purchase was completed on 8/08/I was billed separately by justfly*** for $It was stated to be part of ticket price, but this was billed separatelyWhen I received my itinerary, I was booked for my return flight on a totally different date than I had chosenThankfully I took a screen shot of my confirmation pageI contacted Frontier to resolve the issue, but they had wanted to charge me additional monies to keep the original reservation I had already madeThankfully that pieces was resolved after an hour of back and forth and being placed on hold, but I was told by Frontier that I could have made the reservations directly with them for the same amount that I was charged by JustFly.comI contacted JustFly*** for a refund of that part of the money due to all of the issues I had with my original reservationThe initial CSR that took my call could not help an
In August, I purchased five airline tickets through Justfly***I did this online for a trip to visit family in Viet NamI received my booking confirmation a few days laterThe "Airline confirmation" number was *** (this is an important point for later on)My wife and I own a restaurant and remembered that there is a large festival that will happen during our tripAs a result, I decided to cut my trip short and return home about one week earlyI contacted the number provided to make changes ticketI was fully expecting to pay a fee for transferring my ticketAfter being on the phone for over an hour (most of that time on hold) I was able to change my ticketI received another booking confirmation a day or two later via emailThe new "airline confirmation" number was ***Everything appeared to be in order and I was charged $for the transfer feeOn September 28, at 5:PM, I received an email from JustFly stating that immediate action was needed on my account
customer service and company policy are teriblemy mom admitted to emergency, had to fly back before return dateafter flying back, mom passed awaywhen I remember I have to contact justly for refund, had to call timesthe 1st agent beat around the bush, saying they cannot do anythingwhen I pushed for it, she finally give me email and ask me to provide death certificate and proof of relationcall jet airway directly, jet airway provide me their email and told me to call justfly and ask them to email the email jet airway about my situation and they will checkjet airways also told me to make sure justfly to cancel my fly as no showat this point , I already feel that i'm tossing around between these companiesbut I do as they said anywayscall justfly again, this time, the 2nd agent is rude and keep saying 'no' to whatever I requesti told him if he cannot help my case, let me talk to his supervisorhe said there's noone and there's an hour waiti ask to escalate my call to his supervisor and he keeps refusing to pass my case to his supervisorfinally he did it and I wait for a long time, no ringing or indication that the phone call is transfered, I think he just push hold buttoni hang up, call justfly againthis time I told the 3rd agent that I already called twice and she's my 3rd calli told her I know what kind of answer i'll get and just cut through the chasei ask her if I can talk to anyone who has authority to help the caseshe said to cancel the flight, I will have to pay cancellation feei told her who would be so *** to do so just to pay cancellation fee and not getting a refundi gave up
just fly canceled my mother in law's ticket without notifying you and would not answer your callHorrible customer serviceit was a flight with legs and layoversthey just canceled third legwe came to know about the problem while checking in at the airport for the first flightafter that, we called customer service of just flie who lied and lied again to us and made promisesthey have not responded properly to *** complaint on their pagehere is the complain I posted on their *** page========================= "we contacted both airlines involved * *** *** both of them said as booking has been made through just fly request needs to come from themyou dint booked with us, your agent "just fly" did they are the one you need to contactbut you guys were not able to work with airline to get the problem resolvedall the agents (more than 10) I spoke with, just kept dodging the problemand they made promices1)talked with few customer care ag
I feel that I am being scammed - I booked RT flight but was charged for two! Just fly is not helping to resolve the issue and making me pay times for flight claiming that I have bought non-refundable flightsALSO the wait time to call is so long, making the hour timeline to call for correction extremely unreasonableAfter placing on hold for > 1hour at 1am, I decided to call following dayI was put on hold again for > minutes and had to end call as I have to go to workTheir business practice does not make any sense!
Here's the details: I used Justfly.*** to book for a trip from LAX to Cuzco aug 18-However, I received emails (at the exact same time - ) that I was booked 2x (first one correct, second one 17-which is from a computer glitch since I never booked that)It is a weird computer glitch; and there was no way that I could have input my information along with credit card information at the same time (8:50pm on 7/3) for different flights so 100% a computer problem! When I tried to call Just fly the the second time to correct for this (note, the first times I called I could not get through for 30min-hour), they told me it was a mistake on their end and will cancel and refund me on the second bookingHowever a week later, I did not see a change on my bank account nor a confirmation emailI called Just Fly again, now speaking to people on same dayThe call + on hold time of minutes = hours still without resolutionThey told me to contact ***, who then told me I need to talk to Justfly since they are the booking service and Avicanca only deal with flights that was booked from them directlyI want a refund for the service I will never use (aka the extra ticket the computer self-populated)It is impossible to get a reasonable response and I will never use Justfly again and advice anyone else from using their service
I ordered my ticket in JustFly*** last June to fly back homeThey charged me money but apparently they took the money back again so I assumed they canceled my flightI ordered another ticket on the official site of an airline but they charged me againI asked them to canceled my flight and I called themIt took me an hour and a half everytime I called them and they keep telling me I need to pay more money to them to cancel my flight, which I think it's ridiculous because usually company will just take a part of money as fee in the amount what you've paid and you don't need to pay moreIt was an awful experience and since I'm a minor I have to find an adult to solve the problem with me too which is more stressfulAnd when my adult asked them where is your business they said Canada, then how the heck they called me from California? There was a person who was trying to "help" me with this issue and when you scheduled time with them they always called you when you are busy especially at midnight? I don't think there is a big time difference in CA when is midnight and it's o'clock in the morning which is doesn't make senseThis happened in the final week and I was crying a bunch of time because I was so stressful and my money just got taken awayI just got my money back from them in August and I didn't pay them extra they took part of my moneyIf they can do this why can't they do this earlier so I don't need to worry about in summer?? Thank you so much JustFly, you made me realized how bad and awful can this world be, especially like this kind of businessWhy do you have to bring a bad experience to the people who just want to have a wonderful trip? Thank you so much for not sending me any email after you gave my money back because I don't even want to bother seconds to block you:)
I have a $545,credit for my son, Dominic Canzone for a flight cancellation from Columbus Ohio to Birmingham AlabamaRight now I have a screen shot of being on hold with this company for an hour and minutesNo one ever comes back on line from original transferI have four screen shots on hold for over an hour in the last few months trying to use this creditAt first they try to tell me I cannot use it because it must be the exacr same flight that was canceledWhen I explain it will be bevause it is for my son to see his girlfriend at college they put me on hold againOne time they transferred me to American Airlines (flight was thru American Airlines) to pay full priceI want my American Express credited for the $because this company has no intention of honoring my credit
I purchased two tickets onlineOnce it confirmed, the purchase Justfly's webpage changed and the price and the return date changedI called within seconds and they refused to apologize, or change or cancelIt was within seconds not evenThe customer service was terrible and did nto help and it costed me I feel that this is a scam just to take your money
While they appear to have good rates, I had a situation of a bait and switch My wife bought a ticket for ~$to spain, and shortly after, she bought me the same ticket The problem was that they charged my card over $ Since I took screenshots of the online cart after the purchase, and had a lot of backup information, I thought the problem could be resolvedThey stonewalled me by requesting original credit card statements Of course, since I just made the purchase, that would take weeks, and that is not possible with the fluctuating prices of tickets It basically held a gun to my head I spent days following up, and each time I spoke to a representative they would explain how I contacted the wrong person, giving me a new "correct" contact method each timeYou can roll the dice, but if anything goes wrong, they will not take responsibility
I had to cancel flights to London in May and was charged $per ticket by Justfly.com over and above the cost of my ticketsIt does not seem reasonable that I should be charged an extra fee over my ticket price
On January 13th, I bought a flight ticket via Justfly*** website destination Douala -AfricaThey got me a ticket for the 16th of January with two stopsSAT-IAH-ISTANBUL-Douala Unfortunately, the weather condition in SAT airport caused the airport to shut down and therefore, many flights cancelledI got immediately on the phone and let Justfly customer service of the situationI wanted them to make arrangement for the next available date to fly out from SAT AirportJustfly team didn't even know about the weather situation in TX and assured me that my flight is still on scheduleAfter hours of conversation I finally made them understand that the weather is bad and they need to reschule meThey assured me that all I have to do is to show up at the airport the next available fflight itinerary and I will be able to flyI asked them for a confirmation number and they told they will mail it to me ASAP; I never got itThey told me that I have days cancellation free of charge on my
Justfly.com does not adhere to Terms and conditions8/26/we drove my son to school in NHWe helped him move in and had lunch with himWe The school organized the whole day to keep parents and kids busyAll is all we had a great timeOn they home, a four hour drive I decided to check out websites for airline tickets to fly my son back for Thanksgiving and ChristmasI came across JUSTFLY.comThe fares are reasonable however their BUSINESS ETHICS demonstrates a company that violates consumers! Here is what occurred: I booked a ticket at 6:pmI texted the picture (I'm all about picture confirmations) lolMy son received the ticket information via text and he asked if I could change the timeI called justfly.com *** *** *** to cancel because of course the website stated you can cancel within hoursI spoke to a woman that really could not enunciate or flat out speak clearly, other that to say she had to charge me $to cancelI said what? She said if I cancel its $