I added a purchase guarantee to my flight it said I could cancel my flight up to hours before no questions askedThey have since taken this away and called it extended cancellation so it has different termsThey are now telling me I have to book a whole new flight and lose the value of my current flight
I had a very frustrating experience with JustFly*** Their customer service was terrible Initially I booked a trip from *** ** *** with a return from *** *** ** *** My plans changed completely and I wanted to cancel the original plans and rebook just a one way from Denver to Boston on the same airline I expected to have a significant penalty to change but that I would be able to preserve some of my investment JustFly.*** gave me absolutely no value for my $400+ ticket and it took me more than three calls with several different agents and different answers to*** to this conclusion I felt they were intentionally misleading and they subjected me to long hold times before answering my questionsThe first agent I spoke with said that I could only preserve some of the value of my investment if I paid an additional $to cancel Then I would be subjected to a $rebooking fee from the airline and any difference in fare Also, I was told that I could only use the partial credit on the same itinerary with different dates within a one year period This restriction regarding the same itinerary (locations) did not seem reasonable, so I called again and spoke with another representativeThis second representative explained I could cancel for the additional $and get a credit which could be used on any domestic flight with the same airline We reviewed that I could expect to pay $for the rebooking fee but then I would have $toward the new fare preserving about 1/of my initial investment The only catch now was that he could not book the new reservation I had to wait hours I paid the additional $to cancel the reservation and have JustFly issue the credit The agent promised to send me a detailed summary of this transaction which I never received When I called days later to use my credit on a new domestic one way fare with the same airline, the representative initially informed me that I could only use the credit for the exact same itinerary, different dates After I objected, she put me on hold for several minutes She came back and and agreed that she could use my credit for another different domestic flight with the same airline The ticket I wanted to purchase, one way Denver to Boston on United was advertised for approximately $on JustFly*** *** *** *** *** sites Today's rep then proceeded to tell me that my new charge after applying the credit would be $ When I explained that my expectation was closer to $30, she said that the $published rate was for a new fare but not for someone using a credit Apparently, buying the same flight using a credit costs twice as much!!! Why would someone pay $to cancel a fare and then pay $(total $290) for a ticket that would cost $as a new transaction You can't make this up I am now awaiting JustFly.com response on whether they will refund my $cancellation fee and if not I will make a claim through my credit card to cancel and try and get at least the $back I hope no one else has to go through this experience
This is the worst onine booking company for flights I have ever seen! Never ever use them!!! They billed my credit card four times in hours and when I called to complain they stated my card had declined itNopeFour pending charges that put my card over its limitThe man said he would fix it and send me an updated email concerning the chargesIn an hour I received an email cancelling my daughters flight! When I called to find out what the hell happened, I got an hour of run around, even after sending them screenshots of my four charges, and them saying my card declined them so what are they supposed to doWhen I confronted her about the screenshot showing the charges, she stated it was impossible because it was declinedShe hung up on me! Never ever ever use this companyI am thankful they screwed upI went directly to the airline and bought the tickets cheaper without the hassleOh, and if you need help, they speak broken English
I had the most (HORRIFIC EXPERIENCE)with (JUSTFLY.COM)in the (FACT) I purchased extra(INSURANCE) with JUSTFLY.COM TO NO! AVAIL(MINUTES) after purchasing my tickets through JUSTFLY.COM,I realized I made an evening flight, instead of a day flight as I will be traveling with my child who is a minorAfter trying for minutes that turned into HOURS...which then turned into DAYS, DAYS TO BE EXACT, listening to countless hours of music, ONLY THEN was I Finally able to reach a person at their location whose name she gave as ***, who then informed us that (NOTHING) WAS GOING TO BE DONE ! To correct this very slight mishapMeaning that the (PROTECTION INSURANCE) THAT WAS PURCHASED FOR $WAS COMPLETELY USELESSMore people should be made AWARE OF THIS BOGUS, USELESS SUPPOSED SERVICEI WILL BE CONTACTING MY LOCAL COUNCILMAN REGARDING THIS ISSUE
I booked a flight from pittsburgh to orlando to depart pittsburgh on may 10th at 1145am and return monday may 15th I believe it was at 835Am.Did not check my intineary until the following weekend.Justfly made a mistake and booked my flight from may17th to the 24th of may.I called times and have not been compensated for there mistake.They told me to call frontier airlines which I did and they want to charge me a additional dollars to change this.Called justfly back and was told a manager would call me.It has been weeks and still yet to hear from them.I called justfly again this evening april 7th and talked to a supervisor named Virgil employee number *** and was told by him that I could not talk to a manager because they dont answear calls.Told him I wanted to speak to one anyhow and he told me if they deceide to call me back it would be in 48hrs but it would be very unlikely that they will call me.I am very upset about this and feel the company needs to change this at the
I bought tickets from Justfly*** for myself and my daughter back in November My other daughter, who's only one year old broke her leg, so I am not able to fly, as I am taking care of herI called the company asking to change the dates or cancel a reservation, they said they need a note from a doctorI provided a note to them, now they want $fee for a change or cancelation flight for each person flyingThey're also asking for a full emergency room reportI've tried to file a claim through my *** *** bank, they said it's not gonna work because they state on their website that tickets are non refundableI've tried calling justfly.com again numerous times , waiting up to an hour on hold each time, only to be told I'll still have to pay all the fees if I want to cancel or change the datesNot only that, but they've changed my itinerary times this past weekNow I have so little time in between my connecting flight, that I won't be able to make it even if I wanted to!
Booked a flight with justf* back in ArpilThey changed my returning flight home and I only found out when I was leaving for vacation When I called to find out why they placed me on hold for over minutes I have no idea why they placed me on holdI wasn't arguing the change, I just wanted to confirm it would not change againI was unable to get a clear answerI would avoid using this serviceThere is no guarantee that you are getting what you pay for How can you plan a trip it your flight keeps changing
I purchased two tickets to Rome with a layover in Turkey from just fly*** on March 3, for the amount of $, the two tickets were canceled due to the bombings that happened at the Turkey International airport this yearwhen I called just fly to ask for a solution they told me to purchase two more tickets with a different route through a different airport and the cancelled tickets which were operated by Turkish Airlines will be refunded due to obvious security reasons and a major eventI purchased other two tickets for a similar amount but I never received the refund within the two months after the purchase so I called and they said that they were processing it and I should be receiving the refund within the next daysI never received the refund so I called again months after that and they told me that they will process it and Assure me that I will be receiving the refund within the monthNo refund was receivedI called again and the representative told me that unf
On Friday, February 2, I booked a one-way ticket on Qatar Airlines though Justfly*** from New York to Bangkok and later found a roundtrip ticket on Just Fly, again on Qatar Airlines, for slightly moreI called customer service to find out what the change fee might be if I wanted to change my flight and was told that I would have to cancel the one-way ticket, but I would receive a credit that I could use towards another flightI was not told that I could only use the credit towards re-booking a one-way fare from/to the same locationToday, February 9, I called Justfly to cancel my one-way (JFK-BKK) Qatar Airlines ticket to receive a credit towards a roundtrip ticket Qatar Airlines ticket (from JFK to BKK) on the same outbound flight -- adding a return from (BKK-JFK)- as it was listed on the Justfly siteThe Justfly customer service agent first told me that if I cancelled the one-way, I would receive a credit that could only be used for another one-way trip from JFK to BangkokHe t
JUSTFLY, I HAD THE WORST EXPERIENCE WITH THIS COMPANY, THEY LIE TO SELL YOU A TICKET, THEY CHARGE YOU FOR GIVING YOU THE SEATS TOGETHERI DO NOT RECOMMEND THIS COMPANY
WORST EXPERIENCE AND SERVICE EVER! WAS SOLD A MORE EXPENSIVE TICKET TO GUARANTEE NO BAG FEES, HAD TO PAY THE FEES! AFTERVMONTHS, HOURS ON THE PHONE AND A DOZEN WORTHLESS EMPLOYEES, STILL NO REFUND! EVERYTHING ABOUT THEM IS A LIVING NIGHTMARE, DON'T WASTE YOUR TIME OR MONEY!!!!!!!!!!!!!!
I want to share my negative experience with the JustFl*** companyI have purchased air-plane tickets 11/21/with the travel insurance On web site they promise hrs free cancellation, but in reality they charge 75$ per person, which is 50% of the ticket price, $per people in addition to the original tickets priceThe tickets price they do not return and leave as a company creditAll reliable travel web site should inform customers about such horrible policyAll air-plane companies provide full refund within hrsThe customer service representatives do not help people even if they do any mistakes with purchaseI wish I knew about this before purchase! I will tell all my friends and colleagues about this SCAM company and will initiate dispute with my credit company to get my money back
I booked flights with justfly.com on 26Sepfor an extended vacation with multiple stopsOn 29Octthey emailed me and requested a change in my itinerary and asked if this was acceptableAfter consideration I agreed to the changed on 14NovOn 28DecI received an email from just fly titled "immediate attention required", the body of the email said that my reservatios requiered immediate attention and to call the support departmentAfter 45min on hold the informed me that of my flights had been cancelled and that I would need to pay a fee to have them reinstatedI called the airline directly and they informed me that justfly cancelled my reservations on 14Nov in error and that I could not resolve the issue directly with the airline, that because justfly made the booking only they could resolve the issueThe problem is that justfly would need to pay a feeI called justfly back and after another hour on the line I finally spoke to a manager who confirmed that it wa
I booked tickets to Cancun with this company and was sent confirmation for the wrong dates, which I didn't noticeI ended up changing my plans to be in accordance with my new travel dates, imposed because JustFly made a mistakeThey told me the mistake was mineThe next time I booked tickets with them, it happened againI was booking my two sons on a flight to Austin TX and they put them on different flightsI did not notice this until weeks laterThis is obviously a problem in their system, but they are telling me it's my fault because I didn't correct their mistakeI even spoke to them on the date I made the booking because the system would not accept the reservation for the younger of my sons, who is They told me to give him a DOB that was to make him appear older, and then to call again and have them change it laterIn all that time, I did not see that the two boys were on different flightsI then looked at my bank statement and see additional unauthorized char
On 8/1/18, at approximately 8pm pacific time, I booked a round trip flight ticket on JustFly*** for my son Daniel Stephen KentEverything seemed to go fine until I checked back on the site, about minutes later, only to see that there was a message which stated, "Due to issues with the airline, we were unable to secure your requested reservationWe apologize for the inconvenience and invite you to make a new reservation." And also, "Your booking has been canceledWe have not reserved your flights or made any charges to your card." This last statement is a lieMy credit card was charged through JustFly*** for Spirit Airlines in the amount of $That made it impossible for me to purchase another round-trip ticket for my son since I can't afford to be shelling out money to these agencies, only to have it cancelled, but my debit card still being chargedI believe this is little more than theftOn Saturday August 4th, at 2:52pm Pacific Time I called the JustFly Help Cen
Bought a ticket to Montevideo, Uruguay, leaving on December 21st and flying back on January 3rd changed the flying dates to december 20th flying back on january 7th paid the required fee $454, and was told to wait 24hrs on August 18thweb page show changes processing, after hrs received email with inmediat attention need itCalled and was told changes need it another hrsCalled today, monday august 20th, and I was informed that changes are not possible, and previous tickets are not available eitherand was necesary to pay a fee for total cancelation or other fee to reinstate the original ticket Asked to speak with a supervisor, and finally after many denials to forward my call, got to talk to oneI have spend more than hours on the phone with themcalled got disconnected, called again, and they don't want to put me back with the supervisor was helping me
I booked a specific itinerary for myself and my sister through JustFly on Sunday but realized when I checked my itinerary last night that JustFly changed the flight to depart more than hours later than I had bookedI just spoke with ***, a supposed supervisor who refuses to correct the problemHe first claimed that I chose the later flight because it was cheaperWhen I pointed out to him that not only was it the same price on Sunday, but that both itineraries on JustFly's web site are the exact same price today and that it had nothing to do with price, he claimed that since I didn't call him back by midnight on Sunday, it was my faultThen he tried to tell me that the emailed itinerary confirmation that JustFly sent warned me to check my reservation for accuracy and to call them back immediately if it was wrongThat is not trueThere is nothing on my email confirmation that says that
TO WHOM ITS MAY CONCERN I bought the airline ticket back in july was months ago when I book the ticket over the phone with Justfly’s sale personShe missed spell my last name just one letter Thai instead of Chai and I called in within hours ask to make a change my last name, but never get results up until today I did call air China ask them to make a changeThey told me call justfly and justfly turned me downMy itinerary reservation * *** *** *** Air China ticket * *** *** *** *** Departure from Houston to SGN Vietnam From July 31th,to August 30th Up until today I can’t not use my ticket So please help me to get it correct so I can reschedule my next flightThanksNam*** ***
We purchased a ticket in May for a flight on Nov returning on Nov In October we contacted*** to have a change made to the departure date from Novto Nov The agent charged us $for the flight change and an additional $(administration) feeI was told that a change to the itinerary would be sent to our email as confirmationNo confirmation ever arrivedHowever, after checking the airline confirmation number, we saw that the flight was changed to Nov The departure flight was successfulHowever, on Nov when we arrived at the airport, the airline could not confirm we had a return flightThey stated that the booking agent *** cancelled the reservation for the return flight! As a result, we paid the airline an additional $which included a $fee for purchasing the ticket at the airline counter
On August 26, 2016, I purchased two airline tickets to London from Justfly***, one for daughter (*** ** ***-one way) and one for me (*** *** Sr.-Roundtrip)The cost of my daughter's ticket was $(American Airline eticket #: ***) and the cost for my ticket was $(American Airline eticket ***)The flights were leaving from Cincinnati, OH airport on 8/On the morning of the 8/31, I became ill, and because of the illness, I was delayed in arriving to the airportThe flight was leaving at 7:20am, we arrived at the airport at 6:45am, and was told that we could not board the plane, because we were not there an hour before handI called Justfly***, told them my situation, and they proceeded to book us on another flight for an additional $(this call took place at 8:30am), so I gave them my credit card to pay for itAbout 3pm that same afternoon, I get a call/voicemail stating that they can not book me another flight and my mone
I added a purchase guarantee to my flight it said I could cancel my flight up to hours before no questions askedThey have since taken this away and called it extended cancellation so it has different termsThey are now telling me I have to book a whole new flight and lose the value of my current flight
I had a very frustrating experience with JustFly*** Their customer service was terrible Initially I booked a trip from *** ** *** with a return from *** *** ** *** My plans changed completely and I wanted to cancel the original plans and rebook just a one way from Denver to Boston on the same airline I expected to have a significant penalty to change but that I would be able to preserve some of my investment JustFly.*** gave me absolutely no value for my $400+ ticket and it took me more than three calls with several different agents and different answers to*** to this conclusion I felt they were intentionally misleading and they subjected me to long hold times before answering my questionsThe first agent I spoke with said that I could only preserve some of the value of my investment if I paid an additional $to cancel Then I would be subjected to a $rebooking fee from the airline and any difference in fare Also, I was told that I could only use the partial credit on the same itinerary with different dates within a one year period This restriction regarding the same itinerary (locations) did not seem reasonable, so I called again and spoke with another representativeThis second representative explained I could cancel for the additional $and get a credit which could be used on any domestic flight with the same airline We reviewed that I could expect to pay $for the rebooking fee but then I would have $toward the new fare preserving about 1/of my initial investment The only catch now was that he could not book the new reservation I had to wait hours I paid the additional $to cancel the reservation and have JustFly issue the credit The agent promised to send me a detailed summary of this transaction which I never received When I called days later to use my credit on a new domestic one way fare with the same airline, the representative initially informed me that I could only use the credit for the exact same itinerary, different dates After I objected, she put me on hold for several minutes She came back and and agreed that she could use my credit for another different domestic flight with the same airline The ticket I wanted to purchase, one way Denver to Boston on United was advertised for approximately $on JustFly*** *** *** *** *** sites Today's rep then proceeded to tell me that my new charge after applying the credit would be $ When I explained that my expectation was closer to $30, she said that the $published rate was for a new fare but not for someone using a credit Apparently, buying the same flight using a credit costs twice as much!!! Why would someone pay $to cancel a fare and then pay $(total $290) for a ticket that would cost $as a new transaction You can't make this up I am now awaiting JustFly.com response on whether they will refund my $cancellation fee and if not I will make a claim through my credit card to cancel and try and get at least the $back I hope no one else has to go through this experience
This is the worst onine booking company for flights I have ever seen! Never ever use them!!! They billed my credit card four times in hours and when I called to complain they stated my card had declined itNopeFour pending charges that put my card over its limitThe man said he would fix it and send me an updated email concerning the chargesIn an hour I received an email cancelling my daughters flight! When I called to find out what the hell happened, I got an hour of run around, even after sending them screenshots of my four charges, and them saying my card declined them so what are they supposed to doWhen I confronted her about the screenshot showing the charges, she stated it was impossible because it was declinedShe hung up on me! Never ever ever use this companyI am thankful they screwed upI went directly to the airline and bought the tickets cheaper without the hassleOh, and if you need help, they speak broken English
I had the most (HORRIFIC EXPERIENCE)with (JUSTFLY.COM)in the (FACT) I purchased extra(INSURANCE) with JUSTFLY.COM TO NO! AVAIL(MINUTES) after purchasing my tickets through JUSTFLY.COM,I realized I made an evening flight, instead of a day flight as I will be traveling with my child who is a minorAfter trying for minutes that turned into HOURS...which then turned into DAYS, DAYS TO BE EXACT, listening to countless hours of music, ONLY THEN was I Finally able to reach a person at their location whose name she gave as ***, who then informed us that (NOTHING) WAS GOING TO BE DONE ! To correct this very slight mishapMeaning that the (PROTECTION INSURANCE) THAT WAS PURCHASED FOR $WAS COMPLETELY USELESSMore people should be made AWARE OF THIS BOGUS, USELESS SUPPOSED SERVICEI WILL BE CONTACTING MY LOCAL COUNCILMAN REGARDING THIS ISSUE
I booked a flight from pittsburgh to orlando to depart pittsburgh on may 10th at 1145am and return monday may 15th I believe it was at 835Am.Did not check my intineary until the following weekend.Justfly made a mistake and booked my flight from may17th to the 24th of may.I called times and have not been compensated for there mistake.They told me to call frontier airlines which I did and they want to charge me a additional dollars to change this.Called justfly back and was told a manager would call me.It has been weeks and still yet to hear from them.I called justfly again this evening april 7th and talked to a supervisor named Virgil employee number *** and was told by him that I could not talk to a manager because they dont answear calls.Told him I wanted to speak to one anyhow and he told me if they deceide to call me back it would be in 48hrs but it would be very unlikely that they will call me.I am very upset about this and feel the company needs to change this at the
I bought tickets from Justfly*** for myself and my daughter back in November My other daughter, who's only one year old broke her leg, so I am not able to fly, as I am taking care of herI called the company asking to change the dates or cancel a reservation, they said they need a note from a doctorI provided a note to them, now they want $fee for a change or cancelation flight for each person flyingThey're also asking for a full emergency room reportI've tried to file a claim through my *** *** bank, they said it's not gonna work because they state on their website that tickets are non refundableI've tried calling justfly.com again numerous times , waiting up to an hour on hold each time, only to be told I'll still have to pay all the fees if I want to cancel or change the datesNot only that, but they've changed my itinerary times this past weekNow I have so little time in between my connecting flight, that I won't be able to make it even if I wanted to!
Booked a flight with justf
* back in ArpilThey changed my returning flight home and I only found out when I was leaving for vacation When I called to find out why they placed me on hold for over minutes I have no idea why they placed me on holdI wasn't arguing the change, I just wanted to confirm it would not change againI was unable to get a clear answerI would avoid using this serviceThere is no guarantee that you are getting what you pay for How can you plan a trip it your flight keeps changing
I purchased two tickets to Rome with a layover in Turkey from just fly*** on March 3, for the amount of $, the two tickets were canceled due to the bombings that happened at the Turkey International airport this yearwhen I called just fly to ask for a solution they told me to purchase two more tickets with a different route through a different airport and the cancelled tickets which were operated by Turkish Airlines will be refunded due to obvious security reasons and a major eventI purchased other two tickets for a similar amount but I never received the refund within the two months after the purchase so I called and they said that they were processing it and I should be receiving the refund within the next daysI never received the refund so I called again months after that and they told me that they will process it and Assure me that I will be receiving the refund within the monthNo refund was receivedI called again and the representative told me that unf
On Friday, February 2, I booked a one-way ticket on Qatar Airlines though Justfly*** from New York to Bangkok and later found a roundtrip ticket on Just Fly, again on Qatar Airlines, for slightly moreI called customer service to find out what the change fee might be if I wanted to change my flight and was told that I would have to cancel the one-way ticket, but I would receive a credit that I could use towards another flightI was not told that I could only use the credit towards re-booking a one-way fare from/to the same locationToday, February 9, I called Justfly to cancel my one-way (JFK-BKK) Qatar Airlines ticket to receive a credit towards a roundtrip ticket Qatar Airlines ticket (from JFK to BKK) on the same outbound flight -- adding a return from (BKK-JFK)- as it was listed on the Justfly siteThe Justfly customer service agent first told me that if I cancelled the one-way, I would receive a credit that could only be used for another one-way trip from JFK to BangkokHe t
JUSTFLY, I HAD THE WORST EXPERIENCE WITH THIS COMPANY, THEY LIE TO SELL YOU A TICKET, THEY CHARGE YOU FOR GIVING YOU THE SEATS TOGETHERI DO NOT RECOMMEND THIS COMPANY
WORST EXPERIENCE AND SERVICE EVER! WAS SOLD A MORE EXPENSIVE TICKET TO GUARANTEE NO BAG FEES, HAD TO PAY THE FEES! AFTERVMONTHS, HOURS ON THE PHONE AND A DOZEN WORTHLESS EMPLOYEES, STILL NO REFUND! EVERYTHING ABOUT THEM IS A LIVING NIGHTMARE, DON'T WASTE YOUR TIME OR MONEY!!!!!!!!!!!!!!
I want to share my negative experience with the JustFl*** companyI have purchased air-plane tickets 11/21/with the travel insurance On web site they promise hrs free cancellation, but in reality they charge 75$ per person, which is 50% of the ticket price, $per people in addition to the original tickets priceThe tickets price they do not return and leave as a company creditAll reliable travel web site should inform customers about such horrible policyAll air-plane companies provide full refund within hrsThe customer service representatives do not help people even if they do any mistakes with purchaseI wish I knew about this before purchase! I will tell all my friends and colleagues about this SCAM company and will initiate dispute with my credit company to get my money back
I booked flights with justfly.com on 26Sepfor an extended vacation with multiple stopsOn 29Octthey emailed me and requested a change in my itinerary and asked if this was acceptableAfter consideration I agreed to the changed on 14NovOn 28DecI received an email from just fly titled "immediate attention required", the body of the email said that my reservatios requiered immediate attention and to call the support departmentAfter 45min on hold the informed me that of my flights had been cancelled and that I would need to pay a fee to have them reinstatedI called the airline directly and they informed me that justfly cancelled my reservations on 14Nov in error and that I could not resolve the issue directly with the airline, that because justfly made the booking only they could resolve the issueThe problem is that justfly would need to pay a feeI called justfly back and after another hour on the line I finally spoke to a manager who confirmed that it wa
I booked tickets to Cancun with this company and was sent confirmation for the wrong dates, which I didn't noticeI ended up changing my plans to be in accordance with my new travel dates, imposed because JustFly made a mistakeThey told me the mistake was mineThe next time I booked tickets with them, it happened againI was booking my two sons on a flight to Austin TX and they put them on different flightsI did not notice this until weeks laterThis is obviously a problem in their system, but they are telling me it's my fault because I didn't correct their mistakeI even spoke to them on the date I made the booking because the system would not accept the reservation for the younger of my sons, who is They told me to give him a DOB that was to make him appear older, and then to call again and have them change it laterIn all that time, I did not see that the two boys were on different flightsI then looked at my bank statement and see additional unauthorized char
On 8/1/18, at approximately 8pm pacific time, I booked a round trip flight ticket on JustFly*** for my son Daniel Stephen KentEverything seemed to go fine until I checked back on the site, about minutes later, only to see that there was a message which stated, "Due to issues with the airline, we were unable to secure your requested reservationWe apologize for the inconvenience and invite you to make a new reservation." And also, "Your booking has been canceledWe have not reserved your flights or made any charges to your card." This last statement is a lieMy credit card was charged through JustFly*** for Spirit Airlines in the amount of $That made it impossible for me to purchase another round-trip ticket for my son since I can't afford to be shelling out money to these agencies, only to have it cancelled, but my debit card still being chargedI believe this is little more than theftOn Saturday August 4th, at 2:52pm Pacific Time I called the JustFly Help Cen
Bought a ticket to Montevideo, Uruguay, leaving on December 21st and flying back on January 3rd changed the flying dates to december 20th flying back on january 7th paid the required fee $454, and was told to wait 24hrs on August 18thweb page show changes processing, after hrs received email with inmediat attention need itCalled and was told changes need it another hrsCalled today, monday august 20th, and I was informed that changes are not possible, and previous tickets are not available eitherand was necesary to pay a fee for total cancelation or other fee to reinstate the original ticket Asked to speak with a supervisor, and finally after many denials to forward my call, got to talk to oneI have spend more than hours on the phone with themcalled got disconnected, called again, and they don't want to put me back with the supervisor was helping me
I booked a specific itinerary for myself and my sister through JustFly on Sunday but realized when I checked my itinerary last night that JustFly changed the flight to depart more than hours later than I had bookedI just spoke with ***, a supposed supervisor who refuses to correct the problemHe first claimed that I chose the later flight because it was cheaperWhen I pointed out to him that not only was it the same price on Sunday, but that both itineraries on JustFly's web site are the exact same price today and that it had nothing to do with price, he claimed that since I didn't call him back by midnight on Sunday, it was my faultThen he tried to tell me that the emailed itinerary confirmation that JustFly sent warned me to check my reservation for accuracy and to call them back immediately if it was wrongThat is not trueThere is nothing on my email confirmation that says that
TO WHOM ITS MAY CONCERN I bought the airline ticket back in july was months ago when I book the ticket over the phone with Justfly’s sale personShe missed spell my last name just one letter Thai instead of Chai and I called in within hours ask to make a change my last name, but never get results up until today I did call air China ask them to make a changeThey told me call justfly and justfly turned me downMy itinerary reservation * *** *** *** Air China ticket * *** *** *** *** Departure from Houston to SGN Vietnam From July 31th,to August 30th Up until today I can’t not use my ticket So please help me to get it correct so I can reschedule my next flightThanksNam*** ***
We purchased a ticket in May for a flight on Nov returning on Nov In October we contacted*** to have a change made to the departure date from Novto Nov The agent charged us $for the flight change and an additional $(administration) feeI was told that a change to the itinerary would be sent to our email as confirmationNo confirmation ever arrivedHowever, after checking the airline confirmation number, we saw that the flight was changed to Nov The departure flight was successfulHowever, on Nov when we arrived at the airport, the airline could not confirm we had a return flightThey stated that the booking agent *** cancelled the reservation for the return flight! As a result, we paid the airline an additional $which included a $fee for purchasing the ticket at the airline counter
On August 26, 2016, I purchased two airline tickets to London from Justfly***, one for daughter (*** ** ***-one way) and one for me (*** *** Sr.-Roundtrip)The cost of my daughter's ticket was $(American Airline eticket #: ***) and the cost for my ticket was $(American Airline eticket ***)The flights were leaving from Cincinnati, OH airport on 8/On the morning of the 8/31, I became ill, and because of the illness, I was delayed in arriving to the airportThe flight was leaving at 7:20am, we arrived at the airport at 6:45am, and was told that we could not board the plane, because we were not there an hour before handI called Justfly***, told them my situation, and they proceeded to book us on another flight for an additional $(this call took place at 8:30am), so I gave them my credit card to pay for itAbout 3pm that same afternoon, I get a call/voicemail stating that they can not book me another flight and my mone