Last night my friend and I spent almost hours on the phone trying to reschedule a flight with Justfly.***The original booking for tickets was cancelled due to illnessAt that time, we were told a $penalty per ticket would be chargedI asked for a reduction of the penalty and it was reduced to $60/ticket "as a courtesy." After being on hold multiple times, we were told that, if we wanted to proceed with rescheduling our flights, we would need to pay a $200/ticket fee to do that! My patience evaporated and I asked to speak to a supervisorSeveral holds later, the "supervisor" told us pretty much the same thingNoticed that a printout of the website listed $125/ticket fees for cancelling plus additional fees for re-bookingThere seems no way to retrieve the cancelled ticket costs credited to us that were left over after all fees were deducted without again paying the $200/ticket feeThe supervisor would not tell us who actually had our creditAbsolutely impossible to understand Justfly.*** personnel! And their fees are truly beyond punitive!! We advise anyone to avoid this companyStick with reputable ones
I booked a flight today and when it was done I check my bank accountThere were charges for spirit airlines twice, one from frontier airlines then another from just flyI call just fly they tell to take a snap shot of my account that shows the debts from my accountMind you, I was only supposed be charged $The amount they took was $The over drew my account and I am not sure what I am going to do Monday when my auto bills come outJust fly tells me to call the back so they can verify my email I sent them with the picture of the debts from my accountI call them back they tell me I have to call the airlines to cancel the flights be for they can cancel on their endI bought the insurance with this flight so no problem I call both air lines to cancel, going to take 5-days be for the money is back in my accountOk whatever, I called just fly again they verified that I did cancel the flight, and would refund the $back to me for a few off $that's $p
This company takes third-party reservations through their website for flights (in my case on Qatar Airways) but if there is a problem of any kind with your flight there is absolutely no way to get customer serviceIn my case, my one flight was cancelled by the airline (Qatar Airways) and so I got an email from justfly*** to contact the airlineI did exactly this and they informed me they could not rebook my flight because it was booked through a third-partyThey gave me a phone number to call (***)A lady in Fort Lauderdale at a travel agency answered and told me the number they gave me was a mistake and I needed to contact Justfly*** directlyI called the number she gave me (***) and waited for over two hours and no one answeredThe recording simply told me someone would take my call in "Over minutes"So now I had four $1,tickets booked and no one who can help me rebook my cancelled flightFor the purposes of understanding the type of business this c
I booked roundtrip flights through Justfly to GenevaDue to an immigration clause, I was required to switch my return flight to return one day earlier through Justfly, since the airline wasn’t able to switch flights booked through JustflyI was told that switching flights from the 20th to the 19th would cost me more than half the cost of the original tickets themselvesI was forced to cancel the trip and was assured by a Justly employee that the cost of my ticket purchase would be returned to meA week goes by and I receive a call telling me that I won't be getting a return because I cancelled the trip minutes too lateAfter I discussed the absurdity of that with the representative I am assured that I would receive my refund for a second timeWeeks go by and I call Justfly again because they simply acted like these instances had not occurred and stopped contacting meI am told by a customer service manager to write her yet another formal email complaint about the situation so
I recently booked a round trip flight to Simferopol,UkraineJust fly told me on the phone that I do not need a transit visaWhen I tried to check in at JFK international airport in New YorkI was declined,because I didn't have a transit visaI made multiple calls to just flyAnd they kept on telling me that I didn't need a transit visa.I'm filing a complaint against this company for information and the rude people at customer serviceCustomer service hung up the phone on me a couple of times and the people that work in customer service has a very very bad accentIt was very difficult to understand themI have been planning for my vacation for months has been ruined by this company called "Just fly " this company is a scamPlus they never credited my account for my other connecting flights to Simferopol,Ukraine on January 12th
Justfly.com charged on my credit card in addition to the cost of the flightJustfly.com would only "issue" a refund for $I have not received this refund
I canceled my reservation with the less than hours after I bookedTheir website states a full refund is given if the reservation is cancelled within hoursThey stated it would take 5-business day to receive my refundI have yet to see it and has been over a monthTheir website states I won't see it on my bank statement, but I get text alerts and never received one regarding a large depositHow do I get my refund? I was unable to contact themTheir number only gives the option to book or check the status of your reservationNo option for refund status
I had to cancel my flight due to health and was charged $to do soThey wouldn’t refund my money but offered a credit to my account with themI tried to book another flight recently and had to contact customer service to see how to use my creditI was informed that the credit expiredNO ONE told me it had an expiration date to begin withSo basically not only did I lose the $but also all original fundsTheir reply was I’m sorry no one told you but would you like to make another reservation ? Really !!!!! Not happy with this service
Terrible customer serviceNo email address to contactPhone support puts you on hold for hoursFinally the agent online was no help at allWebsite did not allow me to cancel my flight so I cancelled on the airline websiteNow Justfly tells me I will not get a refund because I did not cancel with them and will also charge me $for cancellationNever book through them
Back in mid-July when I was searching for tickets (for end of November) in *** the best option came up with JustFly*** So I bought tickets right away for little under $2,But in mid-October I wanted to change one ticket's return date & that's when every thing went down hillAt first they told me that they will help me find flights on the new dates as long as I pay the Fee and airline change of fares...I agreed to that and the new additional charge was little under $days later they called me back to let me know that there has been some problems that they didn't catch before and now I have to pay almost $1,100...which is by the way on top of what I originally paid in JulyAfter calling them several times back-and-forth I decided I will keep my original return date and use the original flight itineraryBut now the problem is they already let that one go EVEN before confirming my new itinerarySo now they were pushing me to pay them that $1,to book the new ticket on top of the $2,(with no refund) I paid in JulyFinally after calling them 18-times, one supervisor confirmed me on Oct that my old itinerary is back, everything is confirmed, they even emailed me my new e-ticket that dayMy flight is in days (early morning of 24th Nov), and last night when I called the airline people to make sure everything is ok with my ticket, they told me that there is problem with my ticket, the booking is not confirmed & therefore, no itinerary for my ticketSo I call back Justfly again and they told me that they had no idea! How can you have NO idea and a confirmed ticket becomes un-confirmed?! They told me to wait hours and then call them backAt this moment I have no idea what I am going to doBut I am also very disappointed that KAYAK is advertising/promoting such a bad travel agency...I do not think I will EVER do any business with JustFly or ***
NEVER USE THIS COMPANY!! This was my first attempt at booking with Justfly.com Here is what I experienced: multiple emails prompting me to call as there where problems with my reservation The first time I called it took hours to make a correction to a birth date I was then told all was good The next day I received two more emails requesting I call as there was a problem and if I did not make contact within a few hours my reservation would be cancelled I called and was informed they needed our passport numbers to complete this reservation The travel was completely within the USA with no foreign travel Justfly informed me it was the airline requesting this information and that if I did not provide it they would cancel our reservation Justfly WOULD NOT allow me to talk to a supervisorThis took about minutes of my time and I would not provide my passport information I called the airlines directly and informed them of what I was being told They confirmed my reservation and my bank confirmed payment as well as the airlines While on the phone with the airlines as the airlines put information into my reservation stating that a passport was not needed for this travel, Justfly cancelled my reservation after the airlines provided notation The airlines watched the status of my reservation change The airline was fabulous and assisted us in securing the reservation through them I then called Justfly to find out what was going on and they informed me I cancelled the reservation and there would be a fee for the cancellation I explained that I did not cancel it they did and that the airlines watched it change as I was on the phone with them to investigate the need for a passport Justfly struggled with this idea and repeated multiple times that I cancelled it Again they WOULD NOT allow me to talk with a supervisor After much frustration and a direct message as what options I have based on their business practices, Justfly agreed to refund all the charges within - hoursIt has not been - hours yet, but I will write again if I do not have the refund within this time frame Needless to say I am writing in hope that others do not experience what we have experienced I am also hoping to disclose Justfly as after my experience I spent time researching them and have found issues have happened to lots of folks This is a business that needs to be shutdown and airlines need to know what Justfly is saying about them
I would like to seek your help to obtain the full refund/billing adjustment on the unauthorized charge on my Capital One credit card amounting to $4,charged on November 10, On July my wife and myself booked our flights online to Justfly, a travel agency and paid our airfare accordingly using my Capital One credit cardOn November 10, I changed (not cancel) my departure date from December to November at Justfly website and Justfly charged me a $feeAnother charge by Justfly was posted on my Capital One card amounting to $4,I disputed this unauthorized charge and called/corresponded with the travel agency Justfly and Philippine Airlines customer serviceThe unauthorized charge was discussed to Capital Once customer service on November to Coleen, *** *** *** After explaining all the details to ColeenI was informed that no automatic reversal will be made as my claim will have to be investigated first which I understandI w
I paid $to Justfly.com to select seats on the flights I also booked through them from ORD > IST, IST > SKP, and the two return flightsWhen I arrived at the airport, my seats were not reservedOn two of the four flights, I ended up in middle seats which was exactly what I was trying to avoid by paying to reserve seats in advanceI'd like a refund for this seat selection since no seats were actually selected for meI've submitted this request twice to the business directly and haven't received a response
Just Fly changed the original schedule without consulting with me and they changed the duration of the flight from hours to take days to get to my destinationWhen I contacted them, they said they have the right to change the flight timeAt which point, I told them I am OK with the change as long as they corrected the duration of the flightThey said they don't have any flight and insisted for me to follow the new scheduleThis discussion happens with in an hour of they changed my flight scheduleI told them to cancel the flightThey canceled the flight but charged me cancellation fee of $and $flight insuranceOne the cancellation was trigger by Just Fly changing my scheduleTwo, I was willing to take an alternate date of flight with flight duration of hours not daysTherefor, I should not be responsible for the cancellation and flight insurance feesI tried to discuss this with Just Fly agents and supervisor, but they wouldn't budgePlease, help*** ***
I bought airlines tickets from this booking agencyThey sold me insurance so I could change my flight if neededI spent over hours on hold trying to talk to someone to change my flight - that had to be doneI was eventually able to talk to a supervisor - the insurance is a scam - you have to ask for your change fees retroactively which is not clear when you buy the insuranceAlso they wanted to charge a $for changing the flights even though their number was the only way to get the flight changes goingI refused to pay so now I am trying to contact the airlines myself even though they said they are not sure that will be possible
I purchased flight tickets for passengers on this website for myself and my children (4/5/17)No where on the website or in the terms and conditions did they explain the type of ticket they were selling to meThe tickets were through Delta Airlines, during selection of the tickets and purchase the website had me select seats for each passenger, I did that and these seats showed on my confirmation emailI called Justfly to add a one way ticket to my reservation for my son they said they could not do that and to call Delta directlyI called the number they game me for Delta and could not get throughI called my brother who frequently flies with Delta and he called them for me and found out the tickets justfly*** purchased through Delta were e-class tickets which DO NOT ALLOW for assigned seating, all seats for e-class tickets are assigned at check inI immediately called to cancel my flights with them because flying with a year old and year old I have to have assigned seat
Part of my flight was cancelled on 7/1/I have called Justfly times already and they have told me they are working with British Airway to get a refund for that part of my flight, but I haven't received the refund yet or gotten any progress with themThey will not provide me with anything in writing
I had the most (HORRIFIC EXPERIENCE)with (JUSTFLY.COM)in the (FACT) I purchased extra(INSURANCE) with JUSTFLY.COM TO NO! AVAIL(MINUTES) after purchasing my tickets through JUSTFLY.COM,I realized I made an evening flight, instead of a day flight as I will be traveling with my child who is a minorAfter trying for minutes that turned into HOURS...which then turned into DAYS, DAYS TO BE EXACT, listening to countless hours of music, ONLY THEN was I Finally able to reach a person at their location whose name she gave as ***, who then informed us that (NOTHING) WAS GOING TO BE DONE ! To correct this very slight mishapMeaning that the (PROTECTION INSURANCE) THAT WAS PURCHASED FOR $WAS COMPLETELY USELESSMore people should be made AWARE OF THIS BOGUS, USELESS SUPPOSED SERVICEI WILL BE CONTACTING MY LOCAL COUNCILMAN REGARDING THIS ISSUE
Not a trustworthy ticket agencyBooked online with JustFlyWhen you pay for the reservation there is a menu bar that says Cancel Flight on their confirmation webpageHowever as soon as you get the ticket confirmation that option is removedSo I wanted to cancel my flight after hours and well within the hours permittedI could not do it online anymoreThe link they give you just circles back to the booking confirmation pageNo contact telephone number listed on their site! I had to google it!!! I got someone on the line and she cancelled the flightNo reimbursement yet, but for sure they will keep my $insurance and possibly another $for processing, while cancelling within 24hours should not cost the costumer a dimeUse other merchants and save on the headache
Last night my friend and I spent almost hours on the phone trying to reschedule a flight with Justfly.***The original booking for tickets was cancelled due to illnessAt that time, we were told a $penalty per ticket would be chargedI asked for a reduction of the penalty and it was reduced to $60/ticket "as a courtesy." After being on hold multiple times, we were told that, if we wanted to proceed with rescheduling our flights, we would need to pay a $200/ticket fee to do that! My patience evaporated and I asked to speak to a supervisorSeveral holds later, the "supervisor" told us pretty much the same thingNoticed that a printout of the website listed $125/ticket fees for cancelling plus additional fees for re-bookingThere seems no way to retrieve the cancelled ticket costs credited to us that were left over after all fees were deducted without again paying the $200/ticket feeThe supervisor would not tell us who actually had our creditAbsolutely impossible to understand Justfly.*** personnel! And their fees are truly beyond punitive!! We advise anyone to avoid this companyStick with reputable ones
I bought insurance for cancellation and they still charged meThey did not honor there insurance
I booked a flight today and when it was done I check my bank accountThere were charges for spirit airlines twice, one from frontier airlines then another from just flyI call just fly they tell to take a snap shot of my account that shows the debts from my accountMind you, I was only supposed be charged $The amount they took was $The over drew my account and I am not sure what I am going to do Monday when my auto bills come outJust fly tells me to call the back so they can verify my email I sent them with the picture of the debts from my accountI call them back they tell me I have to call the airlines to cancel the flights be for they can cancel on their endI bought the insurance with this flight so no problem I call both air lines to cancel, going to take 5-days be for the money is back in my accountOk whatever, I called just fly again they verified that I did cancel the flight, and would refund the $back to me for a few off $that's $p
This company takes third-party reservations through their website for flights (in my case on Qatar Airways) but if there is a problem of any kind with your flight there is absolutely no way to get customer serviceIn my case, my one flight was cancelled by the airline (Qatar Airways) and so I got an email from justfly*** to contact the airlineI did exactly this and they informed me they could not rebook my flight because it was booked through a third-partyThey gave me a phone number to call (***)A lady in Fort Lauderdale at a travel agency answered and told me the number they gave me was a mistake and I needed to contact Justfly*** directlyI called the number she gave me (***) and waited for over two hours and no one answeredThe recording simply told me someone would take my call in "Over minutes"So now I had four $1,tickets booked and no one who can help me rebook my cancelled flightFor the purposes of understanding the type of business this c
I booked roundtrip flights through Justfly to GenevaDue to an immigration clause, I was required to switch my return flight to return one day earlier through Justfly, since the airline wasn’t able to switch flights booked through JustflyI was told that switching flights from the 20th to the 19th would cost me more than half the cost of the original tickets themselvesI was forced to cancel the trip and was assured by a Justly employee that the cost of my ticket purchase would be returned to meA week goes by and I receive a call telling me that I won't be getting a return because I cancelled the trip minutes too lateAfter I discussed the absurdity of that with the representative I am assured that I would receive my refund for a second timeWeeks go by and I call Justfly again because they simply acted like these instances had not occurred and stopped contacting meI am told by a customer service manager to write her yet another formal email complaint about the situation so
I recently booked a round trip flight to Simferopol,UkraineJust fly told me on the phone that I do not need a transit visaWhen I tried to check in at JFK international airport in New YorkI was declined,because I didn't have a transit visaI made multiple calls to just flyAnd they kept on telling me that I didn't need a transit visa.I'm filing a complaint against this company for information and the rude people at customer serviceCustomer service hung up the phone on me a couple of times and the people that work in customer service has a very very bad accentIt was very difficult to understand themI have been planning for my vacation for months has been ruined by this company called "Just fly " this company is a scamPlus they never credited my account for my other connecting flights to Simferopol,Ukraine on January 12th
Justfly.com charged on my credit card in addition to the cost of the flightJustfly.com would only "issue" a refund for $I have not received this refund
I canceled my reservation with the less than hours after I bookedTheir website states a full refund is given if the reservation is cancelled within hoursThey stated it would take 5-business day to receive my refundI have yet to see it and has been over a monthTheir website states I won't see it on my bank statement, but I get text alerts and never received one regarding a large depositHow do I get my refund? I was unable to contact themTheir number only gives the option to book or check the status of your reservationNo option for refund status
I had to cancel my flight due to health and was charged $to do soThey wouldn’t refund my money but offered a credit to my account with themI tried to book another flight recently and had to contact customer service to see how to use my creditI was informed that the credit expiredNO ONE told me it had an expiration date to begin withSo basically not only did I lose the $but also all original fundsTheir reply was I’m sorry no one told you but would you like to make another reservation ? Really !!!!! Not happy with this service
Terrible customer serviceNo email address to contactPhone support puts you on hold for hoursFinally the agent online was no help at allWebsite did not allow me to cancel my flight so I cancelled on the airline websiteNow Justfly tells me I will not get a refund because I did not cancel with them and will also charge me $for cancellationNever book through them
Back in mid-July when I was searching for tickets (for end of November) in *** the best option came up with JustFly*** So I bought tickets right away for little under $2,But in mid-October I wanted to change one ticket's return date & that's when every thing went down hillAt first they told me that they will help me find flights on the new dates as long as I pay the Fee and airline change of fares...I agreed to that and the new additional charge was little under $days later they called me back to let me know that there has been some problems that they didn't catch before and now I have to pay almost $1,100...which is by the way on top of what I originally paid in JulyAfter calling them several times back-and-forth I decided I will keep my original return date and use the original flight itineraryBut now the problem is they already let that one go EVEN before confirming my new itinerarySo now they were pushing me to pay them that $1,to book the new ticket on top of the $2,(with no refund) I paid in JulyFinally after calling them 18-times, one supervisor confirmed me on Oct that my old itinerary is back, everything is confirmed, they even emailed me my new e-ticket that dayMy flight is in days (early morning of 24th Nov), and last night when I called the airline people to make sure everything is ok with my ticket, they told me that there is problem with my ticket, the booking is not confirmed & therefore, no itinerary for my ticketSo I call back Justfly again and they told me that they had no idea! How can you have NO idea and a confirmed ticket becomes un-confirmed?! They told me to wait hours and then call them backAt this moment I have no idea what I am going to doBut I am also very disappointed that KAYAK is advertising/promoting such a bad travel agency...I do not think I will EVER do any business with JustFly or ***
NEVER USE THIS COMPANY!! This was my first attempt at booking with Justfly.com Here is what I experienced: multiple emails prompting me to call as there where problems with my reservation The first time I called it took hours to make a correction to a birth date I was then told all was good The next day I received two more emails requesting I call as there was a problem and if I did not make contact within a few hours my reservation would be cancelled I called and was informed they needed our passport numbers to complete this reservation The travel was completely within the USA with no foreign travel Justfly informed me it was the airline requesting this information and that if I did not provide it they would cancel our reservation Justfly WOULD NOT allow me to talk to a supervisorThis took about minutes of my time and I would not provide my passport information I called the airlines directly and informed them of what I was being told They confirmed my reservation and my bank confirmed payment as well as the airlines While on the phone with the airlines as the airlines put information into my reservation stating that a passport was not needed for this travel, Justfly cancelled my reservation after the airlines provided notation The airlines watched the status of my reservation change The airline was fabulous and assisted us in securing the reservation through them I then called Justfly to find out what was going on and they informed me I cancelled the reservation and there would be a fee for the cancellation I explained that I did not cancel it they did and that the airlines watched it change as I was on the phone with them to investigate the need for a passport Justfly struggled with this idea and repeated multiple times that I cancelled it Again they WOULD NOT allow me to talk with a supervisor After much frustration and a direct message as what options I have based on their business practices, Justfly agreed to refund all the charges within - hoursIt has not been - hours yet, but I will write again if I do not have the refund within this time frame Needless to say I am writing in hope that others do not experience what we have experienced I am also hoping to disclose Justfly as after my experience I spent time researching them and have found issues have happened to lots of folks This is a business that needs to be shutdown and airlines need to know what Justfly is saying about them
I would like to seek your help to obtain the full refund/billing adjustment on the unauthorized charge on my Capital One credit card amounting to $4,charged on November 10, On July my wife and myself booked our flights online to Justfly, a travel agency and paid our airfare accordingly using my Capital One credit cardOn November 10, I changed (not cancel) my departure date from December to November at Justfly website and Justfly charged me a $feeAnother charge by Justfly was posted on my Capital One card amounting to $4,I disputed this unauthorized charge and called/corresponded with the travel agency Justfly and Philippine Airlines customer serviceThe unauthorized charge was discussed to Capital Once customer service on November to Coleen, *** *** *** After explaining all the details to ColeenI was informed that no automatic reversal will be made as my claim will have to be investigated first which I understandI w
I paid $to Justfly.com to select seats on the flights I also booked through them from ORD > IST, IST > SKP, and the two return flightsWhen I arrived at the airport, my seats were not reservedOn two of the four flights, I ended up in middle seats which was exactly what I was trying to avoid by paying to reserve seats in advanceI'd like a refund for this seat selection since no seats were actually selected for meI've submitted this request twice to the business directly and haven't received a response
Just Fly changed the original schedule without consulting with me and they changed the duration of the flight from hours to take days to get to my destinationWhen I contacted them, they said they have the right to change the flight timeAt which point, I told them I am OK with the change as long as they corrected the duration of the flightThey said they don't have any flight and insisted for me to follow the new scheduleThis discussion happens with in an hour of they changed my flight scheduleI told them to cancel the flightThey canceled the flight but charged me cancellation fee of $and $flight insuranceOne the cancellation was trigger by Just Fly changing my scheduleTwo, I was willing to take an alternate date of flight with flight duration of hours not daysTherefor, I should not be responsible for the cancellation and flight insurance feesI tried to discuss this with Just Fly agents and supervisor, but they wouldn't budgePlease, help*** ***
I bought airlines tickets from this booking agencyThey sold me insurance so I could change my flight if neededI spent over hours on hold trying to talk to someone to change my flight - that had to be doneI was eventually able to talk to a supervisor - the insurance is a scam - you have to ask for your change fees retroactively which is not clear when you buy the insuranceAlso they wanted to charge a $for changing the flights even though their number was the only way to get the flight changes goingI refused to pay so now I am trying to contact the airlines myself even though they said they are not sure that will be possible
I purchased flight tickets for passengers on this website for myself and my children (4/5/17)No where on the website or in the terms and conditions did they explain the type of ticket they were selling to meThe tickets were through Delta Airlines, during selection of the tickets and purchase the website had me select seats for each passenger, I did that and these seats showed on my confirmation emailI called Justfly to add a one way ticket to my reservation for my son they said they could not do that and to call Delta directlyI called the number they game me for Delta and could not get throughI called my brother who frequently flies with Delta and he called them for me and found out the tickets justfly*** purchased through Delta were e-class tickets which DO NOT ALLOW for assigned seating, all seats for e-class tickets are assigned at check inI immediately called to cancel my flights with them because flying with a year old and year old I have to have assigned seat
Part of my flight was cancelled on 7/1/I have called Justfly times already and they have told me they are working with British Airway to get a refund for that part of my flight, but I haven't received the refund yet or gotten any progress with themThey will not provide me with anything in writing
I had the most (HORRIFIC EXPERIENCE)with (JUSTFLY.COM)in the (FACT) I purchased extra(INSURANCE) with JUSTFLY.COM TO NO! AVAIL(MINUTES) after purchasing my tickets through JUSTFLY.COM,I realized I made an evening flight, instead of a day flight as I will be traveling with my child who is a minorAfter trying for minutes that turned into HOURS...which then turned into DAYS, DAYS TO BE EXACT, listening to countless hours of music, ONLY THEN was I Finally able to reach a person at their location whose name she gave as ***, who then informed us that (NOTHING) WAS GOING TO BE DONE ! To correct this very slight mishapMeaning that the (PROTECTION INSURANCE) THAT WAS PURCHASED FOR $WAS COMPLETELY USELESSMore people should be made AWARE OF THIS BOGUS, USELESS SUPPOSED SERVICEI WILL BE CONTACTING MY LOCAL COUNCILMAN REGARDING THIS ISSUE
Not a trustworthy ticket agencyBooked online with JustFlyWhen you pay for the reservation there is a menu bar that says Cancel Flight on their confirmation webpageHowever as soon as you get the ticket confirmation that option is removedSo I wanted to cancel my flight after hours and well within the hours permittedI could not do it online anymoreThe link they give you just circles back to the booking confirmation pageNo contact telephone number listed on their site! I had to google it!!! I got someone on the line and she cancelled the flightNo reimbursement yet, but for sure they will keep my $insurance and possibly another $for processing, while cancelling within 24hours should not cost the costumer a dimeUse other merchants and save on the headache