Justfly.***
A very dark way to conduct business, I made a search for a fligh with a June dateIt throw me to a June Thinking that it could be a very easy to correct instead they charge an additional $I called and they told me that it could be easy to erase my mistake if I called to cancel firstI been reading about this web site and there is a good number of complaints and some how similar to this caseEveryone on the market looks for a cheaper price instead this website collects easy money from people like meBecareful with the small letters they don’t have a problem taking your moneyI called the airline and they told me it’s a very usual way to take money from people searching for a better priceWaisting 490$ I could easily flight first class instead I got first class scamNot using *** *** NO MORE everStay away
I called Justfly customer service for a better, unpublished ticket price per their websiteDuring the conversation with their representative, before I gave him permission to charge my credit card for the tickets I asked the representative a question regarding proper identification documentation for one of the passengers because of government regulation for people travelling from Montana on domestic flightsHe was vague in answering my question so as a result I informed him that I did not want to make the purchase which at that time he told me the tickets had already been purchasedHe said I would have to be transferred to their customer service to resolve the issueHe then transferred me to customer service which then told me that I could keep the tickets or if I cancelled they would have to charge me $per person cancellation feeAnd I asked him if I must pay the fee even though the tickets were purchased without my permission? He said it was out of their hands, that was the
DO NOT USE JUSTFLY.com!!!
Charged fees and "purchase guarantee" without disclosing prior to purchase
Changed flight my one day and charged $service fee and $$for increased fair! At the airline ticket counter the airline said I was not booked on the changed flight!!! Paid the airline $directly to get on the flightSpent over hours on the phone with JetFly with promises of a refund and excuses about flight was not available at that fare anymore so they never booked the flight!!! I'm still trying to get my money back
I booked a roundtrip flight through JustFly.com to Toronto, ON from Washington, DCThe flight to Toronto was delayed but was completed on July On the way back, on Sunday, July 23, the flight (*** *** ***) was cancelled due to mechanical failure The airline offered to rebook me and my wife for Wednesday, July 26, which we found to be unacceptableWe were offered no other options*** said they would unable to refund us because the flights were purchased through a third party, JustFly.comOn Wednesday, July 26, I called JustFly.com's customer service to request a refundThe customer service agent at first said he looked up the flight and that it showed it had been completed, therefore I was ineligible for a refundAfter I told him that was not true, he then said that the system showed I was a no showHe told me to call *** but I refusedHe then called *** himself and put me on hold for minutesHe returned and told me I was right and told him the truth, b
I booked a flight through Justfly***, and it was my worst booking I have ever experienced with a companyI had to changed the first leg of my flight due work reasonsI understood that I would incur a penalty for this changeHowever, Justfly*** would not cancel my reservation or change my flight to a comodate my changes in travel date after numerous attemptsI had to buy another ticket through another company and airlineI have never been more disappointed in a travel company and airline before
Justfly*** Represented themselves as a flight service, not an agentI paid for a flight that did not existIncorrect amount of digits for a ticket number said the flight company, when I found their charge on the bank accountThey provide no service agreed, and will take more out of your account then toldThere is no Address nor email on any site for them, just a call center based in IndiaThey said they were in America, but there is no Edward Island anywhere but in CanadaI found them on fb, CalcuttaEvery time I called them, I was disconnected after a time, up to and hours a day, delays, excusesThey never followed through with any thing, just promise services-flight and cancellation eligibility they did not provideI did find a phone number when the last person called to give another reason why my refund was delayed now almost a month laterThey called from a number *** ***, which says there is no such numberThey never booked a legitimate flight, per the third
I booked a Phone Fare Special roundtrip ticket this morning on JustFly***It took minutes for me to give the agent all the correct information and have him repeat itWhen I got my itinerary I noticed that my last name was spelled incorrectly so I immediately calledThe agent I reached told me it would be a $charge for them to correct the spelling of my last nameAs you can imagine I told her this was unacceptable as they had managed to spell the name right when submitting my credit card charges which had already gone throughShe then put me on hold for about one hour while she contacted British Airways about fixing thisWhen she finally came back on line she told me that BA would fix the name spelling but since the date of the flight is so far out, they would not get to it for some timeShe could not tell me when, or if, this would be done timely and she could not tell me that JustFly would incur any charges for THEIR mistakeShe then told me that I could just cancel my
The quoted cancellation fee price did not match the "actual" amount charged by JustflyI was quoted a cancellation fee of $with a refund of $on a $ticketThe following day $was removed from my bank account by Justfly which they never told me they were going to doI called and questioned this action and they informed me this was a charge of $for the cancellation to Justfly and $will be removed from my ticket priceThat is $dollars on a $ticketI would have never agreed to these terms and asked to speak to a supervisorThe supervisor told me in other words that I was lying and the agent informed me of these chargesI personally look at this as theft
I booked a flight from justfly, but within hours I had an emergency and cancelled my reservation, jetblue had no problem with giving back my money and justfly charged me this information wasn't on there website,, they either keep you on hold forever and don't respond to your emails, Thank you for your time, Eric Corbin
I booked a flight on justfly***I couldnt make the flight due to a family emergency, I called to cancell the flight, and they gave me credit flr my next tripI called in on 4-15-They told me I no longer have credit, they told me when I called and cancelled it would be thereSo what happened to my dollars? These people are ripping the consumer offPlease help or point me in the right direction to get this fixed Sincerely Andrew ** ***
We bought tickets and cancelled tickets within hrsThey charged for each ticket saying airline is chargingAfter talking with airline, they said hrs cancellation is freei send the email twice about complainno aswer
DO NOT use this company I purchased a round-trip airline ticket to travel to visit a friend The ticket price was $ Unfortunately, our travel plans changed, and I had to cancel the reservation JustFly charged me a $cancellation fee, but said that I had one year to use a travel credit of $ Sounds great, right?
Six months later I attempted to re-book the flight using the travel credit JustFly wanted to charge me a $re-booking fee! For that price, I could simply make new airline reservations directly with the airline for $ I contacted JustFly on several occasions, waiting on hold for over an hour each time, requesting to speak with a supervisor Each time, they told me that I needed to contact the airline In my opinion, they swindled me out of $ What on earth was the $cancellation fee? Why would they charge $to re-book the flight? RIDICULOUS It is money down the drain
I purchased plane tickets from JustFly*** through kayak*** on August 11, It was for a round trip plane costAfter purchasing the tickets I saw the confirmation number through the website, but did not receive an email confirmation with the eticketIn addition, I did not see the money removed from my account for the ticketsI contacted JustFly, and was on hold for approximately minuetsThe Agent at the time did saw that I had made the purchase for round trip ticketsThe Agent informed me that the confirmation should come through within hoursAfter hours the ticket confirmation still did not come throughI called again, approximately hours laterI spoke with an Agent, and he said that he would call the airline for meHe reassured me that my order was still thereI was placed on hold for minuets before I was able to speak with someoneI spoke with an Agent***,and informed him that I did not receive any information for my purchaseShe informed me that
I purchased airline tickets from them traveling on Air Canada 6/4/The airline has changed the time of my flight and their policy is if they have a make a change to your flight you can make a change without feesBecause I purchased the tickets through justfly*** I have to make the change with themThey are refusing to do that without charging me the change fees
JustFly.com showed me a low price for airfare but when I select the flights the price goes up considerablyThe pricing is so dynamic (i.eprices change by the second) that users are forced to hurry through their booking to get the price they saw listedI completed my booking and realized the website bait and switched my flight itinerary with one that is later in the day and that is not acceptableI called to get a resolution and was told I had to cancel my flight itinerary for $per person for a total of $for two peopleJustFly uses deceptive business practices to lure customers in using low prices and then charges a higher price blaming the dynamic pricing system of the airlinesThe website also switches around physical the orders of the fares displayed so that the first listing jumps down to the second listing and so forth thus tricking the customer into picking a different itinerary than expectedThe fare was booked less than minutes ago and when I called to ask abou
So mom and I bought roundtrip tickets from Kansas City to Fuzhou, China on JustFly.comOutgoing flights were KC to Seattle to Shanghai to FuzhouReturn flights were Fuzhou to Beijing to Seattle to KCWhen we arrived in Shanghai, we had to hop on a different, domestic *** *** *** *** to go to Fuzhou and get another boarding passThe agent there did not give us any boarding pass since they said that whomever purchased the ticket (JustFly.com) had sent some kind of incorrect ticket/reservation confirmation number and it didn't match any of our passport or visa numbersWe were stuck in Shanghai and were told that the only way to get to Fuzhou was to buy our own separate ticket in China to go to FuzhouWhich is what we didWhen we were coming back to the US, at the airport in Fuzhou they said that the rest of our reservation was cancelled since we did not take the last leg from Shanghai to FuzhouWe had to then buy tickets that day to come back to the US...which cost u
I reached out to the booking agency because my passport and plane ticket name did not match since I bought the ticket under my married nameAs soon as I found out I could not change the name on my passport, I called Just Fly to do just a change of name to my maiden last nameThe first time I called, I was informed by the customer service employee that the agency would have no trouble doing this since it was for the same personI said I would call back to do the change because I had arrived at workWhen I called to do the name change, the employee said .I was not allowed to change the last name if it was more than two lettersI let the employee know I had already been told this change was not a problem but he stated there was no note on my account to do this change and I could not do the name changeThe employee then advised me not to cancel my reservation because it would be more costly and recommended I buy a completely new ticket, warning me I would most likely not find availab
Last year I booked a ticket MIA to MGAA few weeks later I found out I was pregnant and with a doctors note and warning NOT to travel to Nicaragua beacuse it was a Zika virus zoneI cancelled the tickets and was charge $per person cancallation fee and offered travel credit valid for yearI paid $to cancel a ticketThey charged my card too much and I had to contact my bank to dispute the extra chargeNow- less than a year later I am trying to rebook using the flight creditThe airline no longer flies to MGA THere is civil unrest in Nicaragua right now so we can't go They are saying we have to travel by Sept 12,,this is not trueIt is for booking before Sept The airline is offering to let us change cities they they fly to but we dont need to go to any of those citiesWe travel to see family, not to vacation$is alot of money to my family so losing it hurts us and that is horrible customer serviceThe change fee with the airline will be $
On March 3, I bought tickets to Paris, France through JustFly***--I believe was routed there through Kayak***The ticket cost $In June, I had to change my trip due to a scheduling conflict, and when I called, they said they could cancel my trip for fee and give me a refund, which would be deposited back into my bank account in to weeksThe refund would be for $They said they would send a confirmation email in hoursOn June 20, a day or so after that call, the cancellation fee of $was taken out of my accountI had not received the confirmation emailI forgot about it, but then on July 4, I received the following very brief email: "Your Justfly*** Reservation ** ***) has been cancelledPlease call us at *** if you think there's an errorWe'd love to rectify the situation! Thank you for choosing Justfly***" I assumed this was the confirmation email finally deliveredAbout seven weeks after I called to cancel, I called them to
My wife & I bought tickets from Justfly to fly to Europe in the fall of for about $ We're in our late 60's so I bought the insurance Justfly recommended Prior to traveling my wife developed a problem with her neck which eventually required a spinal stenosis operation (she is still not able to travel a year later I called the insurance company and they asked if I had cancelled the flight I said I had not but I would call them back after I officially cancelled I called Justfly and cancelled (nobody told me it cost $to cancel - I learned this after it showed up later on my credit card.) I called the insurance company back and they sent me the forms to fill out which included letters from the doctors involved I made more appointments with the doctors and they told me I was wasting my time because the insurance would not pay off anyway I spent a considerable amount time with additional doctors appointments, collecting the paperwork required, sending it in, answering endless requests for more data finally admitting defeat after about hours of effort It turns out that by officially cancelling the flight (at a cost of $300) I was entitled to use the $within the next year (which we can't.) Eventually the insurance company said I was entitled to a full refund less the amount of credit I received for cancelling the flight I just got off the phone with Justfly and was told the refunded flight had to be completed by the end of Nov - it seems like I was told it just had to be booked by November of My recommendations are: Don't get the insurance, if you can't go don't cancel the flight, don't fly with Justfly
Justfly.***
A very dark way to conduct business, I made a search for a fligh with a June dateIt throw me to a June Thinking that it could be a very easy to correct instead they charge an additional $I called and they told me that it could be easy to erase my mistake if I called to cancel firstI been reading about this web site and there is a good number of complaints and some how similar to this caseEveryone on the market looks for a cheaper price instead this website collects easy money from people like meBecareful with the small letters they don’t have a problem taking your moneyI called the airline and they told me it’s a very usual way to take money from people searching for a better priceWaisting 490$ I could easily flight first class instead I got first class scamNot using *** *** NO MORE everStay away
I called Justfly customer service for a better, unpublished ticket price per their websiteDuring the conversation with their representative, before I gave him permission to charge my credit card for the tickets I asked the representative a question regarding proper identification documentation for one of the passengers because of government regulation for people travelling from Montana on domestic flightsHe was vague in answering my question so as a result I informed him that I did not want to make the purchase which at that time he told me the tickets had already been purchasedHe said I would have to be transferred to their customer service to resolve the issueHe then transferred me to customer service which then told me that I could keep the tickets or if I cancelled they would have to charge me $per person cancellation feeAnd I asked him if I must pay the fee even though the tickets were purchased without my permission? He said it was out of their hands, that was the
DO NOT USE JUSTFLY.com!!!
Charged fees and "purchase guarantee" without disclosing prior to purchase
Changed flight my one day and charged $service fee and $$for increased fair! At the airline ticket counter the airline said I was not booked on the changed flight!!! Paid the airline $directly to get on the flightSpent over hours on the phone with JetFly with promises of a refund and excuses about flight was not available at that fare anymore so they never booked the flight!!! I'm still trying to get my money back
I booked a roundtrip flight through JustFly.com to Toronto, ON from Washington, DCThe flight to Toronto was delayed but was completed on July On the way back, on Sunday, July 23, the flight (*** *** ***) was cancelled due to mechanical failure The airline offered to rebook me and my wife for Wednesday, July 26, which we found to be unacceptableWe were offered no other options*** said they would unable to refund us because the flights were purchased through a third party, JustFly.comOn Wednesday, July 26, I called JustFly.com's customer service to request a refundThe customer service agent at first said he looked up the flight and that it showed it had been completed, therefore I was ineligible for a refundAfter I told him that was not true, he then said that the system showed I was a no showHe told me to call *** but I refusedHe then called *** himself and put me on hold for minutesHe returned and told me I was right and told him the truth, b
I booked a flight through Justfly***, and it was my worst booking I have ever experienced with a companyI had to changed the first leg of my flight due work reasonsI understood that I would incur a penalty for this changeHowever, Justfly*** would not cancel my reservation or change my flight to a comodate my changes in travel date after numerous attemptsI had to buy another ticket through another company and airlineI have never been more disappointed in a travel company and airline before
Justfly*** Represented themselves as a flight service, not an agentI paid for a flight that did not existIncorrect amount of digits for a ticket number said the flight company, when I found their charge on the bank accountThey provide no service agreed, and will take more out of your account then toldThere is no Address nor email on any site for them, just a call center based in IndiaThey said they were in America, but there is no Edward Island anywhere but in CanadaI found them on fb, CalcuttaEvery time I called them, I was disconnected after a time, up to and hours a day, delays, excusesThey never followed through with any thing, just promise services-flight and cancellation eligibility they did not provideI did find a phone number when the last person called to give another reason why my refund was delayed now almost a month laterThey called from a number *** ***, which says there is no such numberThey never booked a legitimate flight, per the third
I booked a Phone Fare Special roundtrip ticket this morning on JustFly***It took minutes for me to give the agent all the correct information and have him repeat itWhen I got my itinerary I noticed that my last name was spelled incorrectly so I immediately calledThe agent I reached told me it would be a $charge for them to correct the spelling of my last nameAs you can imagine I told her this was unacceptable as they had managed to spell the name right when submitting my credit card charges which had already gone throughShe then put me on hold for about one hour while she contacted British Airways about fixing thisWhen she finally came back on line she told me that BA would fix the name spelling but since the date of the flight is so far out, they would not get to it for some timeShe could not tell me when, or if, this would be done timely and she could not tell me that JustFly would incur any charges for THEIR mistakeShe then told me that I could just cancel my
The quoted cancellation fee price did not match the "actual" amount charged by JustflyI was quoted a cancellation fee of $with a refund of $on a $ticketThe following day $was removed from my bank account by Justfly which they never told me they were going to doI called and questioned this action and they informed me this was a charge of $for the cancellation to Justfly and $will be removed from my ticket priceThat is $dollars on a $ticketI would have never agreed to these terms and asked to speak to a supervisorThe supervisor told me in other words that I was lying and the agent informed me of these chargesI personally look at this as theft
I booked a flight from justfly, but within hours I had an emergency and cancelled my reservation, jetblue had no problem with giving back my money and justfly charged me this information wasn't on there website,, they either keep you on hold forever and don't respond to your emails, Thank you for your time, Eric Corbin
I booked a flight on justfly***I couldnt make the flight due to a family emergency, I called to cancell the flight, and they gave me credit flr my next tripI called in on 4-15-They told me I no longer have credit, they told me when I called and cancelled it would be thereSo what happened to my dollars? These people are ripping the consumer offPlease help or point me in the right direction to get this fixed Sincerely Andrew ** ***
We bought tickets and cancelled tickets within hrsThey charged for each ticket saying airline is chargingAfter talking with airline, they said hrs cancellation is freei send the email twice about complainno aswer
DO NOT use this company I purchased a round-trip airline ticket to travel to visit a friend The ticket price was $ Unfortunately, our travel plans changed, and I had to cancel the reservation JustFly charged me a $cancellation fee, but said that I had one year to use a travel credit of $ Sounds great, right?
Six months later I attempted to re-book the flight using the travel credit JustFly wanted to charge me a $re-booking fee! For that price, I could simply make new airline reservations directly with the airline for $ I contacted JustFly on several occasions, waiting on hold for over an hour each time, requesting to speak with a supervisor Each time, they told me that I needed to contact the airline In my opinion, they swindled me out of $ What on earth was the $cancellation fee? Why would they charge $to re-book the flight? RIDICULOUS It is money down the drain
I purchased plane tickets from JustFly*** through kayak*** on August 11, It was for a round trip plane costAfter purchasing the tickets I saw the confirmation number through the website, but did not receive an email confirmation with the eticketIn addition, I did not see the money removed from my account for the ticketsI contacted JustFly, and was on hold for approximately minuetsThe Agent at the time did saw that I had made the purchase for round trip ticketsThe Agent informed me that the confirmation should come through within hoursAfter hours the ticket confirmation still did not come throughI called again, approximately hours laterI spoke with an Agent, and he said that he would call the airline for meHe reassured me that my order was still thereI was placed on hold for minuets before I was able to speak with someoneI spoke with an Agent***,and informed him that I did not receive any information for my purchaseShe informed me that
I purchased airline tickets from them traveling on Air Canada 6/4/The airline has changed the time of my flight and their policy is if they have a make a change to your flight you can make a change without feesBecause I purchased the tickets through justfly*** I have to make the change with themThey are refusing to do that without charging me the change fees
JustFly.com showed me a low price for airfare but when I select the flights the price goes up considerablyThe pricing is so dynamic (i.eprices change by the second) that users are forced to hurry through their booking to get the price they saw listedI completed my booking and realized the website bait and switched my flight itinerary with one that is later in the day and that is not acceptableI called to get a resolution and was told I had to cancel my flight itinerary for $per person for a total of $for two peopleJustFly uses deceptive business practices to lure customers in using low prices and then charges a higher price blaming the dynamic pricing system of the airlinesThe website also switches around physical the orders of the fares displayed so that the first listing jumps down to the second listing and so forth thus tricking the customer into picking a different itinerary than expectedThe fare was booked less than minutes ago and when I called to ask abou
So mom and I bought roundtrip tickets from Kansas City to Fuzhou, China on JustFly.comOutgoing flights were KC to Seattle to Shanghai to FuzhouReturn flights were Fuzhou to Beijing to Seattle to KCWhen we arrived in Shanghai, we had to hop on a different, domestic *** *** *** *** to go to Fuzhou and get another boarding passThe agent there did not give us any boarding pass since they said that whomever purchased the ticket (JustFly.com) had sent some kind of incorrect ticket/reservation confirmation number and it didn't match any of our passport or visa numbersWe were stuck in Shanghai and were told that the only way to get to Fuzhou was to buy our own separate ticket in China to go to FuzhouWhich is what we didWhen we were coming back to the US, at the airport in Fuzhou they said that the rest of our reservation was cancelled since we did not take the last leg from Shanghai to FuzhouWe had to then buy tickets that day to come back to the US...which cost u
I reached out to the booking agency because my passport and plane ticket name did not match since I bought the ticket under my married nameAs soon as I found out I could not change the name on my passport, I called Just Fly to do just a change of name to my maiden last nameThe first time I called, I was informed by the customer service employee that the agency would have no trouble doing this since it was for the same personI said I would call back to do the change because I had arrived at workWhen I called to do the name change, the employee said .I was not allowed to change the last name if it was more than two lettersI let the employee know I had already been told this change was not a problem but he stated there was no note on my account to do this change and I could not do the name changeThe employee then advised me not to cancel my reservation because it would be more costly and recommended I buy a completely new ticket, warning me I would most likely not find availab
Last year I booked a ticket MIA to MGAA few weeks later I found out I was pregnant and with a doctors note and warning NOT to travel to Nicaragua beacuse it was a Zika virus zoneI cancelled the tickets and was charge $per person cancallation fee and offered travel credit valid for yearI paid $to cancel a ticketThey charged my card too much and I had to contact my bank to dispute the extra chargeNow- less than a year later I am trying to rebook using the flight creditThe airline no longer flies to MGA THere is civil unrest in Nicaragua right now so we can't go They are saying we have to travel by Sept 12,,this is not trueIt is for booking before Sept The airline is offering to let us change cities they they fly to but we dont need to go to any of those citiesWe travel to see family, not to vacation$is alot of money to my family so losing it hurts us and that is horrible customer serviceThe change fee with the airline will be $
On March 3, I bought tickets to Paris, France through JustFly***--I believe was routed there through Kayak***The ticket cost $In June, I had to change my trip due to a scheduling conflict, and when I called, they said they could cancel my trip for fee and give me a refund, which would be deposited back into my bank account in to weeksThe refund would be for $They said they would send a confirmation email in hoursOn June 20, a day or so after that call, the cancellation fee of $was taken out of my accountI had not received the confirmation emailI forgot about it, but then on July 4, I received the following very brief email: "Your Justfly*** Reservation ** ***) has been cancelledPlease call us at *** if you think there's an errorWe'd love to rectify the situation! Thank you for choosing Justfly***" I assumed this was the confirmation email finally deliveredAbout seven weeks after I called to cancel, I called them to
My wife & I bought tickets from Justfly to fly to Europe in the fall of for about $ We're in our late 60's so I bought the insurance Justfly recommended Prior to traveling my wife developed a problem with her neck which eventually required a spinal stenosis operation (she is still not able to travel a year later I called the insurance company and they asked if I had cancelled the flight I said I had not but I would call them back after I officially cancelled I called Justfly and cancelled (nobody told me it cost $to cancel - I learned this after it showed up later on my credit card.) I called the insurance company back and they sent me the forms to fill out which included letters from the doctors involved I made more appointments with the doctors and they told me I was wasting my time because the insurance would not pay off anyway I spent a considerable amount time with additional doctors appointments, collecting the paperwork required, sending it in, answering endless requests for more data finally admitting defeat after about hours of effort It turns out that by officially cancelling the flight (at a cost of $300) I was entitled to use the $within the next year (which we can't.) Eventually the insurance company said I was entitled to a full refund less the amount of credit I received for cancelling the flight I just got off the phone with Justfly and was told the refunded flight had to be completed by the end of Nov - it seems like I was told it just had to be booked by November of My recommendations are: Don't get the insurance, if you can't go don't cancel the flight, don't fly with Justfly