justfly*** changed my flight several months after purchaseThey said they emailed me, but I don't recall seeing itArrived at the airport and missed flightSpent hours on the phone with Justfly*** in an effort to resolveMost of this time was spent on holdAfter receiving a new confirmation email at midnight the following day, the reservation was no goodOn hold for several more hours and finally had to purchase a ticket to the east coast to secure the connection in order to get to IrelandWe lost a day of travel that was pre-booked and had the costs of the tickets for which we seek reimbursementTickets were purchased through American Airlines and cost $I already emailed them a long, detailed outline of all the calls we made and how it seemed like no one would help us, so we had no choice but to purchase the ticketsI have receipts
Paid the $Change ticket fee and when I called to rebook the ticket- told me I had to pay another $to rebook the ticket when the price on the website advertises the ticket price for something elseWould not allow me to speak to a manager nor would they book the flight that I preferred said I had to use the flight they chose
I paid for a plane ticket on *** but because of medical problem had to postpone now Im trying to make a reservation with my travel credit and they tell me I have to talk to customer service but there is no customer service and I paid 386.00for ticket and to put it on travel credit and now I dont have and cannot get a plane ticket
The overall thought of the business is greatThe customer service as well as the information they give you on the website is a lieIf you call them they will straight up lie to you and then try to get you off the phone by putting you on numerous 3-minute brief holds while they figure out the problemI wasted over $1k today on different round trip tickets for me and my wife for our vacation this summerI was told that I was being booked for "STANDARD ECONOMY" instead of "BASIC ECONOMY" There is a huge difference when flying with UnitedI have nothing against United here but was very upset with the misleading information that JustFly*** was givingWhen you look on the website it will show just EconomyWhen you purchase your tickets and finally get the confirmation it will change from Economy to Basic Economy, which comes with restrictions like no carry on bags and you can't sit with the person(s) you are flying withThat was a problem for me so I went ahead and called them back to cancel my flight and redo it since you can't upgrade from Basic to StandardThat being said I was told I would originally be charged $per person to cancel even though I had just bought my tickets hours priorI can understand the hour cancellation policy however, if I call to get help while booking my flight online and you repeatedly tell me that it is not a basic economy and then ends up being soI expect to be compensated and not screwed out of $After being put on hold for hour 30min to resolve the $cancellation charge, I was told they would bring it down to $per personI said that was fine if the situation would be fixed and I could get booked on the correct flightThey assured me they would walk me through everything and get me what I neededSo I get my flight canceled and I am transferred to get another flight for my vacationI went over a few different flight options but came back to a similar scenario of flying out with Frontiers and returning with UnitedSo I asked the representative of JustFly.com about times while on the phone, "Is this Basic Economy or Standard Economy?" I was assured throughout the entire phone call that it was Standard and that I could choose my seatsI even went as far as to tell him which seats we wanted and was charged an additional charge for the seat requestWhen everything went through he said that the seat arrangement didn't go through because someone must have already taken them but that I would receive an email confirmation with a new seat guide and I could choose my seats thenI waited minutes and received said email and followed the linkIt brought me to a page that said I couldn't choose my seat because I was wait for it BASIC ECONOMY!!! I am livid at this point and call back a 3rd time already knowing I'm going to be out $1k dollars from refunds, that don't come for at least days, and still no where with my tickets for my tripOh I might add that I was trying to handle this while working from my own business which cost me about 1/hours todayTime is money peopleThrough it all I told them to get me in contact with the supervisor immediatelyI was put on hold for a total of minutes and seconds before finally getting a hold of a supervisor who told me to hold for another 3-minutes (turned out to be minutes) all to tell me they would refund my 2nd round trip tickets to me in full with no penalty but that the $I paid originally would still standI understand $is not a lot in the grand scheme of things but if you are willing to let a company go in and not give you all the facts, scam you out of your money, and then pretend everything is okay, then I would say go with this businessOtherwise STEER CLEAR OF IT!
Supervisor name (Fake i'm sure): ***
ID # ***
I might add that every call is rerouted to a call center in India and it is very hard to understand themNothing against them but I would want my customer service to be able to know the situation at hand and not out source it to someone who is cheaper
Our grandson is stationed in Anchorage Alaska serving his country in the ArmyHis father is a disabled veteran of years and I am also a disabled vet of years all ArmyOur grandson was getting married on July 17, and my wife and I were flying there for his weddingWe booked our flights with Justfly.com, first class seats due to my disability and for my comfortUnfortunately, our grandson received deployment orders and must attend school in preparation for this deploymentHence, no wedding and cancellation of our flightsJustfly will not refund our money, will only gives us one year's credit, charged us $cancellation fee and will also charge us another $when and if we use the flight creditI do not usually travel due to my disability let alone on a plane for such a great distanceHowever for my only grandson in the military, I needed to be there for himI have written and spoken to both airlines and they have told me they would have helped us if we booke
Advertised in bold writing on their website:"Extended Cancellation Policy - You always have the option to cancel within hours of purchase without JustFly's standard cancellation fee!" In fine print, you learn that you only have the option to cancel within hours if you purchase the extended cancellation policy which costs $per passengerThis is an intentionally misleading advertisementAll airlines have free cancellations within hours (a legal requirement) therefore the hour cancellation period is the industry standard (hardly extended)Justfly requires additional payment for a policy that they imply through their marketing language is included in their servicesVery unethical practiceWhile booking a flight through their site, the dates for the flights were unintentionally changedAfter completing the booking, the date change was noticedWhen we called to rebook and/or cancel the flights within the hour period, customer service was extremely unhelpful with long
Extremely dissatisfactory service over the phoneCharges have been placed on my card that I cannot find on their websiteHighly recommend NOT to do business with this company (more like scam)
Justfly booking number *** My family and I purchased seats on a flight through justfly***Once the ticket was issued, I realized the spelling on my name was incorrectI also noticed that the spaces between my first and middle name were missingI called Justfly to do a name changeAfter 8x45minute attempts to resolve the problem (which is still not complete), I was told I need to rebook the entire tickets over again at a new, higher feeWhen I called AirChina to confirm this was the only solution, they said if I booked with them directly, the changes regarding to the missing spaces were not necessarily and changing one letter in a name was free of chargeJustfly wants to charge me for all three changes and the cost of a new ticket on a new flightThe missing spaces due to sort of software correction was there doing but I have to pay for the mistake
I was trying to make a change to my flight reservation with Justfly***after several attempts, none of the customer service agent has the ability to understand and communicate in English clearlyI was put on hold for extended period of time (one call lasted almost hours), and in the end, the so called supervisor refused to provide information of the possible itinerary, simply saying there is no seat available from the carrierWhereas the agent before the supervisor clearly indicated the availabilityThe communication ability, the horrible attitude, the outrageous waiting time indicates me that Justfly*** does not have the capability to provide the legitimate service and the business as a whole is nothing but a fraud
I have book a flight and cancelled the flight within minutes since there was an issue with the retiring flight airport locationOn the website before booking the company advertise a free hours cancellation
I been trying to rebook a flight using travel credit and they keep adding new fees I paid in fees and I still have not been able to book it so I asked for a refund for me credit they said they don't refund travel credit
I called JustFly*** on December 12, based off of an advertised price online that prompted the customer to call in for the dealI spoke with a representative who placed me on a series of holds, and when she finally confirmed a price that skyrocketed from $to $I deliberately said "No I do not want to proceed with the booking, cancel the reservation." I checked my statement a day later and my card was charged for a ticket I did not ask to purchaseI have called just fly several times and they continue to put me on a series of holdsI've spoken to different supervisors who promise to call me back and do notI refuse to give them my money for a ticket I did not agree toI am going to continue to call and hope that by filing this compliant it will help speed up the process of giving me my money back
I booked a flight with JustFly.com on 8/26/I paid an extra $fee for the right to cancel "without subjecting you to our standard administrative cancellation fees" (according to their terms and conditionsThe agents I talked with can barely speak EnglishI ended up needing to cancel the flightI was told when I cancelled the flight, that there was a $cancellation feeI agued, but they were firmI paid the feeThey stated that they did not refund the money for the flight but would give me a credit that I could use for up to one yearIt had to be for the same person and the same destinationThe girl kept stressing to me that the credit would only be available for one yearShe stated that hours after this call and cancellation, I would receive an email confirming the cancellation and creditI could then re-book the flight anytime after that hoursI waited hrs and never received an emailI checked my account with JustFly.com and the flight had not been cance
I bought airline tickets through JustFly and was charged more than it showed after fees were added onWhen I caked to cancel they have me on hold for over an hour- they do not want to deal with me so they are just keeping me on holdThe site never told me there was stops on my flight or I would not have booked because I have young children and do not want to make them go through that many take offsAlso, the site said there was only tickets left on this flight---- another LIE! My aunt booked this same flight after meI want to cancel my flight and rebook with a reputable companyI have never booked with this company nor will I againThen the supervisor, ***, hung up on me when I was trying to explain the lies JustFly have on their site and the Revdex.com complaints on this company
Bought two tickets to Japan through JustFlyThere was a VERY minor error on the middle name of the other passengerI called them to have it fixed, they said it will cost $to fix itI paid it, then they said they will have to reissue the ticket, and they will let me know when it goes throughNot only did they not notify me, of anything at all, I found out they reissued the ticket with the same name errorNo change, but they charged me $When I called them to ask to fix it, they said that I need to be patient and they will fix itTwo weeks have passedFlight is coming upI told them that they already "fixed it" but nothing happenedThey said that I did something wrong, etc etcI've spent about hours in total on the phone with these people, over phone callsNow, we have to just roll the dice and hope that this error isn't too majorBut we're lucky that we have TSA Pre-check and other things that can help usI would not ever use these peopleIt was such a waste of time, and the $I saved buying off of them is not worth the headache
Justfly spelled our names incorrectly on or flight ticketsThey wanted to charge me $in order to change one consonant in each nameIt is not my responsibility to fix their mistakeYesterday I was on hold for an hour with no resolutionToday so far I've been on intermittent hold for more than hours still no resolutionAsked three or four times to speak to a supervisor, have not been allowed to speak with a supervisor
On June 8th I purchased a flight and the transaction timed outTimed out notice said that it was cancelled and that my card was not charged The confirmation on cancellation form was ***
They charged my card $anyways and now will not return the money or cooperate with my bank
I did a second transaction to get the flight and that went through and second transaction flight was taken
NEVER EVER USE THIS COMPANY!!I booked a flight and had to change the datesI was charged a penalty more that what I was quoted and I couldn't get it refundedThey are the worst, worst, worst company in the WORLD!!! They take your money and could care less about itThey are a rip off
I would never buy my airline tickets justfly.com again They may have cheap prices but
their customer service is horrid, I couldn't even understand what the gentlemen was saying over the phone I could tell he was reading from a script, he kept messing up and than apologizing He didn't have any idea how to help me or what I was even askingI ended up calling a second time just to figure out what was going on
I found the flight $cheaper later (on their website) and they wouldn't help me at all I couldn't cancel my flight (even though I was willing to pay the cancellation fee of $150+) They gave me no optionsThe second lady I spoke with told me your only option is to not show up at the airport but you will still be charged for the flight I understand flight amounts change but most companies including Expedia would let me pay the fee, cancel the flight and then I could have still saved over $ No, justfly told me I was out of luck there was nothing I could do
Think twice before you book with justfly.com I know I will never use them again Companies that actually value their customers and will help them instead of giving them zero support, and zero options are the companies that I will turn to instead
justfly*** changed my flight several months after purchaseThey said they emailed me, but I don't recall seeing itArrived at the airport and missed flightSpent hours on the phone with Justfly*** in an effort to resolveMost of this time was spent on holdAfter receiving a new confirmation email at midnight the following day, the reservation was no goodOn hold for several more hours and finally had to purchase a ticket to the east coast to secure the connection in order to get to IrelandWe lost a day of travel that was pre-booked and had the costs of the tickets for which we seek reimbursementTickets were purchased through American Airlines and cost $I already emailed them a long, detailed outline of all the calls we made and how it seemed like no one would help us, so we had no choice but to purchase the ticketsI have receipts
Paid the $Change ticket fee and when I called to rebook the ticket- told me I had to pay another $to rebook the ticket when the price on the website advertises the ticket price for something elseWould not allow me to speak to a manager nor would they book the flight that I preferred said I had to use the flight they chose
I paid for a plane ticket on *** but because of medical problem had to postpone now Im trying to make a reservation with my travel credit and they tell me I have to talk to customer service but there is no customer service and I paid 386.00for ticket and to put it on travel credit and now I dont have and cannot get a plane ticket
The overall thought of the business is greatThe customer service as well as the information they give you on the website is a lieIf you call them they will straight up lie to you and then try to get you off the phone by putting you on numerous 3-minute brief holds while they figure out the problemI wasted over $1k today on different round trip tickets for me and my wife for our vacation this summerI was told that I was being booked for "STANDARD ECONOMY" instead of "BASIC ECONOMY" There is a huge difference when flying with UnitedI have nothing against United here but was very upset with the misleading information that JustFly*** was givingWhen you look on the website it will show just EconomyWhen you purchase your tickets and finally get the confirmation it will change from Economy to Basic Economy, which comes with restrictions like no carry on bags and you can't sit with the person(s) you are flying withThat was a problem for me so I went ahead and called them back to cancel my flight and redo it since you can't upgrade from Basic to StandardThat being said I was told I would originally be charged $per person to cancel even though I had just bought my tickets hours priorI can understand the hour cancellation policy however, if I call to get help while booking my flight online and you repeatedly tell me that it is not a basic economy and then ends up being soI expect to be compensated and not screwed out of $After being put on hold for hour 30min to resolve the $cancellation charge, I was told they would bring it down to $per personI said that was fine if the situation would be fixed and I could get booked on the correct flightThey assured me they would walk me through everything and get me what I neededSo I get my flight canceled and I am transferred to get another flight for my vacationI went over a few different flight options but came back to a similar scenario of flying out with Frontiers and returning with UnitedSo I asked the representative of JustFly.com about times while on the phone, "Is this Basic Economy or Standard Economy?" I was assured throughout the entire phone call that it was Standard and that I could choose my seatsI even went as far as to tell him which seats we wanted and was charged an additional charge for the seat requestWhen everything went through he said that the seat arrangement didn't go through because someone must have already taken them but that I would receive an email confirmation with a new seat guide and I could choose my seats thenI waited minutes and received said email and followed the linkIt brought me to a page that said I couldn't choose my seat because I was wait for it BASIC ECONOMY!!! I am livid at this point and call back a 3rd time already knowing I'm going to be out $1k dollars from refunds, that don't come for at least days, and still no where with my tickets for my tripOh I might add that I was trying to handle this while working from my own business which cost me about 1/hours todayTime is money peopleThrough it all I told them to get me in contact with the supervisor immediatelyI was put on hold for a total of minutes and seconds before finally getting a hold of a supervisor who told me to hold for another 3-minutes (turned out to be minutes) all to tell me they would refund my 2nd round trip tickets to me in full with no penalty but that the $I paid originally would still standI understand $is not a lot in the grand scheme of things but if you are willing to let a company go in and not give you all the facts, scam you out of your money, and then pretend everything is okay, then I would say go with this businessOtherwise STEER CLEAR OF IT!
Supervisor name (Fake i'm sure): ***
ID # ***
I might add that every call is rerouted to a call center in India and it is very hard to understand themNothing against them but I would want my customer service to be able to know the situation at hand and not out source it to someone who is cheaper
Our grandson is stationed in Anchorage Alaska serving his country in the ArmyHis father is a disabled veteran of years and I am also a disabled vet of years all ArmyOur grandson was getting married on July 17, and my wife and I were flying there for his weddingWe booked our flights with Justfly.com, first class seats due to my disability and for my comfortUnfortunately, our grandson received deployment orders and must attend school in preparation for this deploymentHence, no wedding and cancellation of our flightsJustfly will not refund our money, will only gives us one year's credit, charged us $cancellation fee and will also charge us another $when and if we use the flight creditI do not usually travel due to my disability let alone on a plane for such a great distanceHowever for my only grandson in the military, I needed to be there for himI have written and spoken to both airlines and they have told me they would have helped us if we booke
Advertised in bold writing on their website:"Extended Cancellation Policy - You always have the option to cancel within hours of purchase without JustFly's standard cancellation fee!" In fine print, you learn that you only have the option to cancel within hours if you purchase the extended cancellation policy which costs $per passengerThis is an intentionally misleading advertisementAll airlines have free cancellations within hours (a legal requirement) therefore the hour cancellation period is the industry standard (hardly extended)Justfly requires additional payment for a policy that they imply through their marketing language is included in their servicesVery unethical practiceWhile booking a flight through their site, the dates for the flights were unintentionally changedAfter completing the booking, the date change was noticedWhen we called to rebook and/or cancel the flights within the hour period, customer service was extremely unhelpful with long
Extremely dissatisfactory service over the phoneCharges have been placed on my card that I cannot find on their websiteHighly recommend NOT to do business with this company (more like scam)
Justfly booking number *** My family and I purchased seats on a flight through justfly***Once the ticket was issued, I realized the spelling on my name was incorrectI also noticed that the spaces between my first and middle name were missingI called Justfly to do a name changeAfter 8x45minute attempts to resolve the problem (which is still not complete), I was told I need to rebook the entire tickets over again at a new, higher feeWhen I called AirChina to confirm this was the only solution, they said if I booked with them directly, the changes regarding to the missing spaces were not necessarily and changing one letter in a name was free of chargeJustfly wants to charge me for all three changes and the cost of a new ticket on a new flightThe missing spaces due to sort of software correction was there doing but I have to pay for the mistake
I was trying to make a change to my flight reservation with Justfly***after several attempts, none of the customer service agent has the ability to understand and communicate in English clearlyI was put on hold for extended period of time (one call lasted almost hours), and in the end, the so called supervisor refused to provide information of the possible itinerary, simply saying there is no seat available from the carrierWhereas the agent before the supervisor clearly indicated the availabilityThe communication ability, the horrible attitude, the outrageous waiting time indicates me that Justfly*** does not have the capability to provide the legitimate service and the business as a whole is nothing but a fraud
I have book a flight and cancelled the flight within minutes since there was an issue with the retiring flight airport locationOn the website before booking the company advertise a free hours cancellation
I been trying to rebook a flight using travel credit and they keep adding new fees I paid in fees and I still have not been able to book it so I asked for a refund for me credit they said they don't refund travel credit
I called JustFly*** on December 12, based off of an advertised price online that prompted the customer to call in for the dealI spoke with a representative who placed me on a series of holds, and when she finally confirmed a price that skyrocketed from $to $I deliberately said "No I do not want to proceed with the booking, cancel the reservation." I checked my statement a day later and my card was charged for a ticket I did not ask to purchaseI have called just fly several times and they continue to put me on a series of holdsI've spoken to different supervisors who promise to call me back and do notI refuse to give them my money for a ticket I did not agree toI am going to continue to call and hope that by filing this compliant it will help speed up the process of giving me my money back
I booked a flight with JustFly.com on 8/26/I paid an extra $fee for the right to cancel "without subjecting you to our standard administrative cancellation fees" (according to their terms and conditionsThe agents I talked with can barely speak EnglishI ended up needing to cancel the flightI was told when I cancelled the flight, that there was a $cancellation feeI agued, but they were firmI paid the feeThey stated that they did not refund the money for the flight but would give me a credit that I could use for up to one yearIt had to be for the same person and the same destinationThe girl kept stressing to me that the credit would only be available for one yearShe stated that hours after this call and cancellation, I would receive an email confirming the cancellation and creditI could then re-book the flight anytime after that hoursI waited hrs and never received an emailI checked my account with JustFly.com and the flight had not been cance
I bought airline tickets through JustFly and was charged more than it showed after fees were added onWhen I caked to cancel they have me on hold for over an hour- they do not want to deal with me so they are just keeping me on holdThe site never told me there was stops on my flight or I would not have booked because I have young children and do not want to make them go through that many take offsAlso, the site said there was only tickets left on this flight---- another LIE! My aunt booked this same flight after meI want to cancel my flight and rebook with a reputable companyI have never booked with this company nor will I againThen the supervisor, ***, hung up on me when I was trying to explain the lies JustFly have on their site and the Revdex.com complaints on this company
THE SITE IS SCAMPRICES KEEP ON GOING UP AFTER A SELECTED LOW PRICEADVERTISING
Bought two tickets to Japan through JustFlyThere was a VERY minor error on the middle name of the other passengerI called them to have it fixed, they said it will cost $to fix itI paid it, then they said they will have to reissue the ticket, and they will let me know when it goes throughNot only did they not notify me, of anything at all, I found out they reissued the ticket with the same name errorNo change, but they charged me $When I called them to ask to fix it, they said that I need to be patient and they will fix itTwo weeks have passedFlight is coming upI told them that they already "fixed it" but nothing happenedThey said that I did something wrong, etc etcI've spent about hours in total on the phone with these people, over phone callsNow, we have to just roll the dice and hope that this error isn't too majorBut we're lucky that we have TSA Pre-check and other things that can help usI would not ever use these peopleIt was such a waste of time, and the $I saved buying off of them is not worth the headache
Justfly spelled our names incorrectly on or flight ticketsThey wanted to charge me $in order to change one consonant in each nameIt is not my responsibility to fix their mistakeYesterday I was on hold for an hour with no resolutionToday so far I've been on intermittent hold for more than hours still no resolutionAsked three or four times to speak to a supervisor, have not been allowed to speak with a supervisor
On June 8th I purchased a flight and the transaction timed outTimed out notice said that it was cancelled and that my card was not charged The confirmation on cancellation form was ***
They charged my card $anyways and now will not return the money or cooperate with my bank
I did a second transaction to get the flight and that went through and second transaction flight was taken
NEVER EVER USE THIS COMPANY!!I booked a flight and had to change the datesI was charged a penalty more that what I was quoted and I couldn't get it refundedThey are the worst, worst, worst company in the WORLD!!! They take your money and could care less about itThey are a rip off
I would never buy my airline tickets justfly.com again They may have cheap prices but
their customer service is horrid, I couldn't even understand what the gentlemen was saying over the phone I could tell he was reading from a script, he kept messing up and than apologizing He didn't have any idea how to help me or what I was even askingI ended up calling a second time just to figure out what was going on
I found the flight $cheaper later (on their website) and they wouldn't help me at all I couldn't cancel my flight (even though I was willing to pay the cancellation fee of $150+) They gave me no optionsThe second lady I spoke with told me your only option is to not show up at the airport but you will still be charged for the flight I understand flight amounts change but most companies including Expedia would let me pay the fee, cancel the flight and then I could have still saved over $ No, justfly told me I was out of luck there was nothing I could do
Think twice before you book with justfly.com I know I will never use them again Companies that actually value their customers and will help them instead of giving them zero support, and zero options are the companies that I will turn to instead