Be very careful using the serviceI booked a ticket on Justfl*** and later on the airline sent me an email regarding flight schedule change and instructed me to contact booking agent to change or cancel my booking free of any chargeI contacted the agent and was informed that unless I pay the penalty to get instant refund, I will have to wait 24-hours for them to get a email confirmation from the airlineAlthough it seemed unusual, I agreedAfter hours, I haven't heard anything from them, and I called again and the agent on line basically repeated the same script two days ago, sighted that they will need up to hours to get confirmation from the airlineI was furious and demanded to speak to a supervisor, the supervisor basically put me on hold for a long period and later told me that he has sent an email to the airline and asked me to wait for another hoursHe furthered confirmed that if he didn't received any confirmation from the airline, he will send another email and I will have to wait another hours until he gets the confirmationIt's like a tactic to exhaust the customer until they can get some money out of itSO PLEASE BE VERY CAUTIOUS USING JUSTFL***UPDATE: The next morning after posting this review, I received a feedback from Justfl*** asking for my booking number for them to follow upI did, and they thanked me to cooperate and promised me to have their Escalation Team to solve my issue ASAPLater, I asked the airline to check if they have received any cancellation request from Justfl*** and the ailine confirmed that they have never received cancellation request from Justfl***Now another hours passed, I have heard nothing from justfl*** and I'm sure if I called again, the answer would be that they will send another email to the airline and ask me to wait for another hours as I predicated previouslyTo be honest, I would not want to have them to handle my request anymore as I'm afraid that they won't even send my money back even they agree to cancel my bookingIT'S TOTALLY A SCAMWhat a mistake using justfl***, should I have checked online reviews, I would not make this mistakeRevdex.com already issued warning regarding this booking website in 2015, Also several online reviews quoted "fraud" etc, please check yourselfThere are lots booking website, you can still get good deals, PLEASE JUST DON'T LET JUSTFL*** TO FULL YOU LIKE THEY DID TO ME
My aging mother made a typo when booking her reservationI called times to correct the typoI was given varying fees to make the correction ranging from $- $each time I calledI was asked to email a copy of the passport so they can request a waiver from the airline to make the changeI emailed it twiceEach time I called it was like starting all overIt's been over a week and they still can't make the changeI considered cancelling the reservation altogether but they said I can't cancel a reservationSo I called back and asked a different agent what their cancellation policy isShe said they charge $per ticket to cancelI asked if my credit will be with Justfly or the airlineShe didn't knowI called back to speak to a managerI had to call back times as they really make it hard to get a manager on the lineI'm still on holdI looked online for a written cancellation policy and can't find it on their website anywhere
The website States of a full refund within a 24hrPeriodI canceled in 10hrsAnd was charged a fee for itSo in all I was charged for the ticket and the canceling fee
I tried buying a ticket through Justfly recently and when going to purchase the ticket the website clearly said the ticket could not be bookedI closed the page and purchased the same ticket through the American Airlines webpageThe next day I noticed that Justfly had somehow purchased the ticket for me despite what their website had clearly displayedWhen asking for a full refund they are now charging me a $cancellation fee when their website was in errorThey indicated that there was nothing they could do as I hadn't taken a screen shot of the error messageBut why would I ever take a screen shot when it clearly indicated the ticket couldn't be booked nor did it say that I had been charged?!?!
I planned a vacation trip which turned into a nightmare, my reservations were changed times and still when I made the trip it was wrongReturning home they put me in a wrong flight losing my wheelchair no customer assistance as leaving the airplaneI am handicapped with limited walking and without a wheelchair I had to get to walk to the luggage department by myself without assistance what so everI have been trying to reach Justfly but they are giving me the around-a-aroundI just do not want any handicapped person to go through what I have been throughI wrote to one of the CEO but never received a responses
Stay away from this siteThey cancelled my flight reservation TWICE in days and each time they offered another flight with a much higher priceI was on the phone with them (supervisor Nomar #3236) and after hour min , mostly being on hold, i've been told " If you not happy, take your business somewhere else"
The worst site and customer service EVER!!
If you had a Zero rating, that is what I would give JustFly I originally booked my flights for a European vacation on March 17th I finally had my confirmed itinerary on June 30th I began my trip on June 18th On May 15th I received an email that there was a problem with my return booking From that point on it was a nightmare I exchanged many emails with JustFly, had multiple phone calls where I was on hold for up to hours (with no resolve to the issue), promises from JustFly to resolve and get back to me within hours, never receiving a call back
I booked a flight from JustFly*** in January for a flight in JuneFlight dates were changed several times by Dynamic AirlinesI've requested a refund in January and was told funds will be refunded into my accountAfter several calls to Dynamic and Justfly I was told Dynamic returned funds to Justfly to refund my accountIts now August and I still don't have the funds refunded to my accountThis company should no longer be allowed to do business
On 10/2/2016, I booked airplanes ticket of $from Sacramento to Orlando for both me and my wife for round trip from 12/18/to 12/25/with booking #: 02-374-On 11/27/2016, my wife fell and had her leg brokenshe was hospitalized and Doctor recommended her not to travel in 3-monthsOn 11/29/2016, I called Justfly*** to cancel the tripAgent requested doctor's note for cancellationHe gave me special email to attach doctor's note at ***I sent to him and was told that "you do not worry about thatyou have credit on your account around $after paying for some fees associated with booking and you can book later on before August 2, because of medical emergency, you do not have to pay for fee for cancellation" Today, 3/26/2017, I planned to book airplane ticket from Sacramento to DallasI called in and phone call was transferred to agent who handles credit customerI told him that I would like to use my credit to buy ticket from Sa
On September 7th, 2017, I purchased flight tickets from justflyConfirmation # ***As advertised and upon completion of purchase, the first checked in bag and carbag was free of chargeWhen attempted to check on at airport each passenger was charged $per checked -in bag, regardless of showing proof of pruchase that clearly stated free of charge agreement from justflyOnce back from the trip I contacted justfly to attempt to hey refund for chargesTheir costumer service department has been extremely unhelpful and even after multiple contacts; now going on two months after at least contact attempts, and over hrs spent each attempt, I have yet received a refund for what clearly should not have been charged to begin withIt has been extremely frustrating dealing with such incompetence and it would be very appreciated to have this issue resolvedEach conversation has been recorded per justfly costumer service department, if that has any validity confirmation
Charged me $for cancelling flights and provided only a $travel credit in returnCould not accommodate any changes to the travel dates that the airline allows
Ridiculous that they don't refund flights after the hour purchasing period has passedRidiculous that if you DO try to cancel within hours of purchasing the ticket, you are charged $No other flight booking website has this same horrible policyI will never buy through their site again
On Feb 19, I purchased plane tickets from Charlotte, NC to Bangkokpicked the seats and received a confirmationAbout six weeks later, I received an email stating the airline changed our flightI called to determine what needed to be done and *** of Justfly said he would change the flight so we would be able to make the transfer at JFK with no problemHe also said I should receive a confirmation from them in to hoursOver the next two months, I make or calls with each call taking about 1/hours, Mostly on holdEach call ended with (I sent a message about this to the person who will contact the airline and they will send you an email in to hoursAs of today (7/6/2018) I still don't have a confirmationI told *** that I would like to cancel the flight and I can book the five tickets on a flights that will give a longer time at JFK so we will have time to transfer to the international flight at JFKI was told that If I cancel, I would lose my money
When I Purchased the ticket it said it was going to cost me and when they charged I noticed in my bank statement that it charged me I called and they said that they can increase their price whenever they want, which is completely wrong because the costumer should be able to either accept or deny the increased priceThis is completely wrong and they are committing fraud by charging you $dollars to cancel a flight that you did not agree to pay at that priceThey didn't even asked if I was ok to pay for the new price - they just chargedWhat if it would have been 500$ more? Am I supposed to just be ok with it? And Jason, the supervisor, was no help at all
The website advertised a price on a flight which was lower than competing websitesAs such, I booked with themHowever, after putting in all the proper info including my credit card and clicked the "make reservation" button, a message popped up telling me there was a price change and I needed to pay moreBelieving that the price changed in the time it took me to put in my info I paid the new priceWhen I went back to the sight to book the same flight for my wife the exact same think happenedThe company is advertising a price to lure costumers in to using them while they never intended to give them the listed price, rather to change the price on them while they are clicking the final reservation
Called customer service line for help with an issueAttempted to change flight timeAgreed to pay a fee of $and book new flight for $I authorized that they charge my credit card for the two charges of $and $Instead, they charged my credit card for separate charges: four under JUSTFLY*** for: $600.10, $610, 00, $375, & $125; and two under Hawaiian Airlines for: $& $This seems to me like a scam, ad due to them charging me more than I authorized them to, FraudI am going to attempt to fight all the charges with my credit card company, and I will not be using them ever again in the futureI feel like they purposely misled me as a consumerWhen I called back to have this corrected, they informed me that all charges were authorized
I was trying to book two tickets, one is one-way, and the other one is round tripAfter the first ticket is booked, they told me that their website is fluctuating, and they may not help me to book the second oneThen, I would have to cancel the first one, and they charged me dollars for cancellation fee because of their technical problemI talked to their customer service, and they agree to waive the fee, and transfer me to the cancellation department, said they are ready to help me to cancel it with no feeThen, the new guy know nothing about what we talked with customer serviceI started to explain my situation and their problem againI called them hours, and they just keep on transferring me to the other department, and charged me the cancellation fee at the end
Purchased three airplane tickets in Jan from California to Richmond, Va in July needed to change one ticket to fly out of Texas because my granddaughter moved for husbands new job in MarchWas told the airport could not be changedWhy not if I ok to pay for the changeWill never use this site againIt was my first time and also the first price was $but over $at the end The seem a little crooked to me so why are they still in business
I had to cancel a flight and I was told it would cost me $to cancel but by paying that fee, I would receive full amount of flight charges of $credit towards another flight in the futureI verified that the new flights would be at advertised rates of justfly as well as directly through the airline of choice and that it would be good for one yearI was told Yes the credit would be towards any new flight within a year at the best rate justfly.com offers and advertisesI went in to reschedule the flight and found the flight is GreatI would only pay about differenceWhen I try to use my credit, the airfare went up to for exact flight meaning I needed to pay nearly dollars moreThis means that after paying the dollars to get the credit, and the upcharged airfare, I am only receiving about about dollars savings out of the credit and have been totally lied toI checked with American Airlines directly and found I can fly first cl
Worst Experience of my life, using justfly*** booked my flight from Seattle to India and return - Air Canada
I applied for the transit visa and the approval came late and I was not able to make for the flightI called justfly for cancellationThey said they will charge in $per ticket cancellation charges also they wont be able to refund the money and instead will give me credit points and that to I can use these points only for air canada and no other flightthan they told me that they will also charge me $more for rebooking the flight plus the cost difference of the new flight and when I asked them to search for the flights with new dates they came up with flights which were $700- $more than what I paid for my flightI found weird thing that I see same flight at cheaper price on the air canada flightand when I brought that in there notice they said thats how is worksthey are just there to loot peoplethan I know more about this company I searched google that is company is a milage broker and has very bad customer reviewsthey were looting me for another $to book a new flightI will really suggest to everyone please don't buy tickets from this companythey will just loot all your hard earn money
Be very careful using the serviceI booked a ticket on Justfl*** and later on the airline sent me an email regarding flight schedule change and instructed me to contact booking agent to change or cancel my booking free of any chargeI contacted the agent and was informed that unless I pay the penalty to get instant refund, I will have to wait 24-hours for them to get a email confirmation from the airlineAlthough it seemed unusual, I agreedAfter hours, I haven't heard anything from them, and I called again and the agent on line basically repeated the same script two days ago, sighted that they will need up to hours to get confirmation from the airlineI was furious and demanded to speak to a supervisor, the supervisor basically put me on hold for a long period and later told me that he has sent an email to the airline and asked me to wait for another hoursHe furthered confirmed that if he didn't received any confirmation from the airline, he will send another email and I will have to wait another hours until he gets the confirmationIt's like a tactic to exhaust the customer until they can get some money out of itSO PLEASE BE VERY CAUTIOUS USING JUSTFL***UPDATE: The next morning after posting this review, I received a feedback from Justfl*** asking for my booking number for them to follow upI did, and they thanked me to cooperate and promised me to have their Escalation Team to solve my issue ASAPLater, I asked the airline to check if they have received any cancellation request from Justfl*** and the ailine confirmed that they have never received cancellation request from Justfl***Now another hours passed, I have heard nothing from justfl*** and I'm sure if I called again, the answer would be that they will send another email to the airline and ask me to wait for another hours as I predicated previouslyTo be honest, I would not want to have them to handle my request anymore as I'm afraid that they won't even send my money back even they agree to cancel my bookingIT'S TOTALLY A SCAMWhat a mistake using justfl***, should I have checked online reviews, I would not make this mistakeRevdex.com already issued warning regarding this booking website in 2015, Also several online reviews quoted "fraud" etc, please check yourselfThere are lots booking website, you can still get good deals, PLEASE JUST DON'T LET JUSTFL*** TO FULL YOU LIKE THEY DID TO ME
My aging mother made a typo when booking her reservationI called times to correct the typoI was given varying fees to make the correction ranging from $- $each time I calledI was asked to email a copy of the passport so they can request a waiver from the airline to make the changeI emailed it twiceEach time I called it was like starting all overIt's been over a week and they still can't make the changeI considered cancelling the reservation altogether but they said I can't cancel a reservationSo I called back and asked a different agent what their cancellation policy isShe said they charge $per ticket to cancelI asked if my credit will be with Justfly or the airlineShe didn't knowI called back to speak to a managerI had to call back times as they really make it hard to get a manager on the lineI'm still on holdI looked online for a written cancellation policy and can't find it on their website anywhere
The website States of a full refund within a 24hrPeriodI canceled in 10hrsAnd was charged a fee for itSo in all I was charged for the ticket and the canceling fee
I tried buying a ticket through Justfly recently and when going to purchase the ticket the website clearly said the ticket could not be bookedI closed the page and purchased the same ticket through the American Airlines webpageThe next day I noticed that Justfly had somehow purchased the ticket for me despite what their website had clearly displayedWhen asking for a full refund they are now charging me a $cancellation fee when their website was in errorThey indicated that there was nothing they could do as I hadn't taken a screen shot of the error messageBut why would I ever take a screen shot when it clearly indicated the ticket couldn't be booked nor did it say that I had been charged?!?!
I planned a vacation trip which turned into a nightmare, my reservations were changed times and still when I made the trip it was wrongReturning home they put me in a wrong flight losing my wheelchair no customer assistance as leaving the airplaneI am handicapped with limited walking and without a wheelchair I had to get to walk to the luggage department by myself without assistance what so everI have been trying to reach Justfly but they are giving me the around-a-aroundI just do not want any handicapped person to go through what I have been throughI wrote to one of the CEO but never received a responses
Stay away from this siteThey cancelled my flight reservation TWICE in days and each time they offered another flight with a much higher priceI was on the phone with them (supervisor Nomar #3236) and after hour min , mostly being on hold, i've been told " If you not happy, take your business somewhere else"
The worst site and customer service EVER!!
If you had a Zero rating, that is what I would give JustFly I originally booked my flights for a European vacation on March 17th I finally had my confirmed itinerary on June 30th I began my trip on June 18th On May 15th I received an email that there was a problem with my return booking From that point on it was a nightmare I exchanged many emails with JustFly, had multiple phone calls where I was on hold for up to hours (with no resolve to the issue), promises from JustFly to resolve and get back to me within hours, never receiving a call back
I booked a flight from JustFly*** in January for a flight in JuneFlight dates were changed several times by Dynamic AirlinesI've requested a refund in January and was told funds will be refunded into my accountAfter several calls to Dynamic and Justfly I was told Dynamic returned funds to Justfly to refund my accountIts now August and I still don't have the funds refunded to my accountThis company should no longer be allowed to do business
On 10/2/2016, I booked airplanes ticket of $from Sacramento to Orlando for both me and my wife for round trip from 12/18/to 12/25/with booking #: 02-374-On 11/27/2016, my wife fell and had her leg brokenshe was hospitalized and Doctor recommended her not to travel in 3-monthsOn 11/29/2016, I called Justfly*** to cancel the tripAgent requested doctor's note for cancellationHe gave me special email to attach doctor's note at ***I sent to him and was told that "you do not worry about thatyou have credit on your account around $after paying for some fees associated with booking and you can book later on before August 2, because of medical emergency, you do not have to pay for fee for cancellation" Today, 3/26/2017, I planned to book airplane ticket from Sacramento to DallasI called in and phone call was transferred to agent who handles credit customerI told him that I would like to use my credit to buy ticket from Sa
On September 7th, 2017, I purchased flight tickets from justflyConfirmation # ***As advertised and upon completion of purchase, the first checked in bag and carbag was free of chargeWhen attempted to check on at airport each passenger was charged $per checked -in bag, regardless of showing proof of pruchase that clearly stated free of charge agreement from justflyOnce back from the trip I contacted justfly to attempt to hey refund for chargesTheir costumer service department has been extremely unhelpful and even after multiple contacts; now going on two months after at least contact attempts, and over hrs spent each attempt, I have yet received a refund for what clearly should not have been charged to begin withIt has been extremely frustrating dealing with such incompetence and it would be very appreciated to have this issue resolvedEach conversation has been recorded per justfly costumer service department, if that has any validity confirmation
Charged me $for cancelling flights and provided only a $travel credit in returnCould not accommodate any changes to the travel dates that the airline allows
Ridiculous that they don't refund flights after the hour purchasing period has passedRidiculous that if you DO try to cancel within hours of purchasing the ticket, you are charged $No other flight booking website has this same horrible policyI will never buy through their site again
On Feb 19, I purchased plane tickets from Charlotte, NC to Bangkokpicked the seats and received a confirmationAbout six weeks later, I received an email stating the airline changed our flightI called to determine what needed to be done and *** of Justfly said he would change the flight so we would be able to make the transfer at JFK with no problemHe also said I should receive a confirmation from them in to hoursOver the next two months, I make or calls with each call taking about 1/hours, Mostly on holdEach call ended with (I sent a message about this to the person who will contact the airline and they will send you an email in to hoursAs of today (7/6/2018) I still don't have a confirmationI told *** that I would like to cancel the flight and I can book the five tickets on a flights that will give a longer time at JFK so we will have time to transfer to the international flight at JFKI was told that If I cancel, I would lose my money
When I Purchased the ticket it said it was going to cost me and when they charged I noticed in my bank statement that it charged me I called and they said that they can increase their price whenever they want, which is completely wrong because the costumer should be able to either accept or deny the increased priceThis is completely wrong and they are committing fraud by charging you $dollars to cancel a flight that you did not agree to pay at that priceThey didn't even asked if I was ok to pay for the new price - they just chargedWhat if it would have been 500$ more? Am I supposed to just be ok with it? And Jason, the supervisor, was no help at all
The website advertised a price on a flight which was lower than competing websitesAs such, I booked with themHowever, after putting in all the proper info including my credit card and clicked the "make reservation" button, a message popped up telling me there was a price change and I needed to pay moreBelieving that the price changed in the time it took me to put in my info I paid the new priceWhen I went back to the sight to book the same flight for my wife the exact same think happenedThe company is advertising a price to lure costumers in to using them while they never intended to give them the listed price, rather to change the price on them while they are clicking the final reservation
Called customer service line for help with an issueAttempted to change flight timeAgreed to pay a fee of $and book new flight for $I authorized that they charge my credit card for the two charges of $and $Instead, they charged my credit card for separate charges: four under JUSTFLY*** for: $600.10, $610, 00, $375, & $125; and two under Hawaiian Airlines for: $& $This seems to me like a scam, ad due to them charging me more than I authorized them to, FraudI am going to attempt to fight all the charges with my credit card company, and I will not be using them ever again in the futureI feel like they purposely misled me as a consumerWhen I called back to have this corrected, they informed me that all charges were authorized
I was trying to book two tickets, one is one-way, and the other one is round tripAfter the first ticket is booked, they told me that their website is fluctuating, and they may not help me to book the second oneThen, I would have to cancel the first one, and they charged me dollars for cancellation fee because of their technical problemI talked to their customer service, and they agree to waive the fee, and transfer me to the cancellation department, said they are ready to help me to cancel it with no feeThen, the new guy know nothing about what we talked with customer serviceI started to explain my situation and their problem againI called them hours, and they just keep on transferring me to the other department, and charged me the cancellation fee at the end
Purchased three airplane tickets in Jan from California to Richmond, Va in July needed to change one ticket to fly out of Texas because my granddaughter moved for husbands new job in MarchWas told the airport could not be changedWhy not if I ok to pay for the changeWill never use this site againIt was my first time and also the first price was $but over $at the end The seem a little crooked to me so why are they still in business
I had to cancel a flight and I was told it would cost me $to cancel but by paying that fee, I would receive full amount of flight charges of $credit towards another flight in the futureI verified that the new flights would be at advertised rates of justfly as well as directly through the airline of choice and that it would be good for one yearI was told Yes the credit would be towards any new flight within a year at the best rate justfly.com offers and advertisesI went in to reschedule the flight and found the flight is GreatI would only pay about differenceWhen I try to use my credit, the airfare went up to for exact flight meaning I needed to pay nearly dollars moreThis means that after paying the dollars to get the credit, and the upcharged airfare, I am only receiving about about dollars savings out of the credit and have been totally lied toI checked with American Airlines directly and found I can fly first cl
Worst Experience of my life, using justfly*** booked my flight from Seattle to India and return - Air Canada
I applied for the transit visa and the approval came late and I was not able to make for the flightI called justfly for cancellationThey said they will charge in $per ticket cancellation charges also they wont be able to refund the money and instead will give me credit points and that to I can use these points only for air canada and no other flightthan they told me that they will also charge me $more for rebooking the flight plus the cost difference of the new flight and when I asked them to search for the flights with new dates they came up with flights which were $700- $more than what I paid for my flightI found weird thing that I see same flight at cheaper price on the air canada flightand when I brought that in there notice they said thats how is worksthey are just there to loot peoplethan I know more about this company I searched google that is company is a milage broker and has very bad customer reviewsthey were looting me for another $to book a new flightI will really suggest to everyone please don't buy tickets from this companythey will just loot all your hard earn money