Worst Third Party web-based airline ticket issuerThey give you a very hard time, me and my wife wanted to change our flight tickets due to an emergency and that took us over a week to do soi am so tired and exhausted of even having the thought of speaking to them, they hardly speak/understand english, why r they even allowed to be an online ticket issuer if they can't do business right ? they over charge you for everything plus delay
I have a negative review with Justfly I booked a ticket with Justfly and had to cancel The agent on the other line said the original charge to cancel the ticket is $I was debating to cancel it, he said he would discount the cancellation charge to $if I cancelled that day I was charged the original $ I called back to inquire when my $would be credited, the representative on the other line said they would not be able to do that I was falsely told something from the original representative to expedite the cancellation process, I will not be using Justfly for any further business
In process of booking my fly on web justfly I read your cancelation would be free no mention any fee, time of cancelation or other condition or limited of cancelation ,or changing your itineraryAfter I finish my booking I read new rules on the same web ,it is literal from justfly booking conformation: if your ticket allows for cancelation as minimum fee of $will be charge at the time of cancelationBut it had never was explained if your tickets are refundable ,instead you read in time of booking that cancelation is free, no explanation why in month before fly it is impossible to modify, or cancel tripI though it is fraud to change the rules in time of booking and not clear explanation of rules of cancelationWe tried to use rules of minimum$fee for cancellation, but it not working with this companyWe still hope on peaceful resolve of our issueAdditionally representatives very confused with the rules not sure with correct, do not know location of headquarter, imp
On October 22nd I purchased a round trip ticket through JUSTFLYThe ticket is for a flight from SF to Colombo I am planning to take on March 22, and was for PREMIER ECONOMY class on *** AirlinesI contacted *** Airlines to confirm they have my reservation this past week and they did in fact have my reservation but for a lower class of travel than what I had purchasedI have tried to resolve this through JUSTFLY numerous times and have been put on hold each time for over a hourThey acknowledge the ticket is for PREMIER ECONOMY but just put me on holdI need my reservation with *** Airlines to reflect the class of ticket I actually purchased online
I had a terrible experience with JustFly Our flight ended up being an hour later than it was confirmed as which meant that we missed our connection and had to be put on a later flight When I called JustFly I was put on hold interminably and I got so sick of it that I just hung up Interestingly someone did call me back after I had messaged Facebook but he was entirely unhelpful to the situation I will never book with JustFly again,
I booked a flight from Boston to Barcelona through JustFly*** on October I was charged the full amount on that date, matching the booking receipt and price I was quotedTwo months later, on December 22, I was charged an additional $I never received a receipt for this transactionI attempted to call customer service to figure out what this charge wasThey insisted I had logged onto their web site to chose seats on December 22, but I have not altered this reservation in any way since the original bookingThey were not helpful and did not refund the transactionAs this charge was not mentioned in our original contract, I believe it was charged erroneously
In Regards to original complaint number ***$refund for the improper booking of a three tickets on economy flight when booked on Justfly*** as a economy plusThe Justfly*** booking ***I subsequently cancelled and rebooked the flight with the customer representative and was told in writing that I would recieve a check in 6-weeks to process the $in ticket cancellation fees charged by British Airways due to the mistake by Justfly***I was told by JustFly*** in a letter on 10/24/the following exact words"Good Day, Thank you for your messageAs discussed with our Customer Care Representative, due to a system error, the class of service was booked in errorWe have put the refun in process and you should be receiving the funds within 6-weeksThere is no action required on our part, so we consider this file resolved on our endShould you have any additional questions, please do not hesitate to contact our Support CenterRegards, Customer Care Team
Hi, My name is *** ***, I purchased a air plane ticket to me and to my family at We wanted to fly to Europe, because my wife dad was diagnose with stomach cancer, and we wanted to spend a time with him before he will pass awayMy wife is not a green-card holder and, In order to visit her father, and get back without any issue, she has to be, or the process has to be startedTo issue the paper-work to my wife, I have to be a USCitizenWe applied immediately for the citizenship at 05/18/The immigration had the paper work at 05/20/They gave me the answer at 05/21/for The Biometrics Process at 06/07/I appeared for this immigration process and the lady told me, I need to wait for the next letter, within daysAfter that, July, August, September past by and the days was up, but nothing happenedI contacted USCIS by phone and e-mail, and every time the representative told me, my case is still under reviewI tried to make quicken up, my proc
Worst company EVER!!!! My husband is extremely sick and we have to change our flights last minute and speaking to them is absolutely a nightmare and they are not helpful at all! We’ve been at the airport for hours and the WHOLE TIME we’ve been here I’ve been trying to get them to cancel/reschedule our flight that leaves TONIGHT and they have either not listened to me, or hung up on me or refused to help me and they’re insisting I pay a ridiculous amount of money to change our ticket...money we don’t have....even after speaking to the actual airline *** and having them tell me they will waive any change fees based on our situation! we’re literally on the plane home to Texas now to get him care and now I am even more upset and stressed outYou have made a terrible day much much worse!!!! clearly you don’t care about your customers or your reputation! I’ll be taking this as far as I need toNO ONE should do business with these crooks! ?????????
Purchased flight tickets to leave to Ukraine on July 2, Subsequently was in an automobile accident on June 15, and injured as a resultAttempted to change the flight days and provided a report from my treating doctor stating that I will be in treatment for at least next weeks which would take me to mid July and then another 4-weeks of treatmentAll the information was sent to *** on June 19, This was made in attempt to waive the $cancellation fee due to medical reasonsStill keep getting the run around requesting more and more information from the doctor that was already providedJustfly*** is attempting to cheat me out of the funds that are contractually can be waivedTheir staff in obviously oversea office are not knowledgeable and have very poor EnglishThey do not have any answers and can only read a scriptAsked to be transferred to a supervisor and was transferred to another non-English speaking person, who also had no ideaF
we booked ticket months ago for vacation in the philippines, we booked tickets, we used difference credit cards so we end up having different booking number, we have connecting flight in our ticket from greensboro to washington, washington to japan and japan to the philippineslast month for some reason united changed our connectinfg flight from greensboro to washington, so we end up having misconnection, so this starts the nightmare, we called just fly to fix the flight, they said they dont have flights no more on december from greensboro to washington, that will connect on our 2nd flight from washington to japan then we requested to change the flight to raleigh ,nc because they have available flight to connect to our 2nd flight from washington to japan, and they said they emailed there travel partner, after week, we thought everything was fix becuase they email us that its good to go, when I called them again they said that their travel partner denied the request bec
I completed a transaction for a multi-destination trip selecting both a flight to one city and a return from another The Justfly software failed to execute the transaction for the return (second leg) flight which then required booking a one-way ticket at far greater expenseThe staff could not understand the problem and could not resolve the issue
I wanted to book a round trip flight for myself from Chicago to Guangzhou China and the ticket for me, through Just Fly, was about $1, I had to wait for my wife, who is currently in China, to get back with me before I booked the flight I found out hours later from my wife that I could then book the flight and that everything was good to go with her When I went to book the original flight through Just Fly, the price went up an extra $to $1,total for the round trip flightsOk, so I had to eat $for waiting to book hours later My mistake I also purchased the cancellation policy on this round trip flightAbout weeks later, there was a change in plans in China so I had to cancel my flight and would have to re-book later I went to cancel on line and went through all the steps and I could see a $fee from Asian Airlines and a $fee from Just Fly (which I had known about)So I am thinking $for my change of plansWhen I went to cancel on line (after going through all the steps), I was getting a download Icon for about minutes I then go off the website and tried later with the same results after a 15-minute wait This was very deceptive and gave you the feeling of a scamI then called the the *** number and talked to a broken English speaking person She said there would be the $fee, then she had to put me on hold for minutes (like she had to talk to her manager or something) and said the total charge would be $plus the $for a total of $to cancel She also said, in broken English that it would take to billing cycles for the credit to show up on my credit card I did receive an email on 4/28/that there would be a 6-week delay for the changes to show up on my credit card accountAfter thinking about how this seemed like a scam, I called the credit card company and went to cancel that credit card to eliminate any other unknown charges from who knows whereI also got to thinking that I did not have to set up an account, with Just Fly, to do this transaction with my credit card information, which seemed kind of strangeAfter all I went through with this flight booking company, I would not recommend them to anybody after all the hassles, time spent, and just a no-good feeling from the start If there is a change of plans after the hour period, it will cost you a lot of money and take 6-weeks to get some of that backIt has been since the 28th of April and I still have not received the credit card credit from Just Fly and it could be another 3-weeks before they will take care of it, if they do!
This is the BIGGEST SCAM! They book flights and then can only to charge you double the priceYou then call the customer service line and they put you on hold and never come back on the lineI lost $Airlines like ***, *** ***, and *** need to stop allowing them to book for them
*** *** ***dont ever use this piece of *** servicenever againlesson learned and I wish whoever owns this company gets punched in the face so *** hardterrible service, call center staff that can't speak english very well, abhorrent wait times, overall a *** *** *** company
I booked a flight on just fly and I had an issue in terms of completing itI called customer service to fix the issueIn the mist of everyrhing, the rep decided to take her own liberty to change my two last names and turn it into oneI was lividTheybasked they couldn't fix it so my only option would be to cancelNow I have to wait up to two weeks for a refundMy trip is in a monthThis is being unacceptable and since they changed my information WITHOUT my consent, they have until three days, then I'm submitting a claim
I booked a flight and the price summary before clicking purchase totaled $which indicated that included taxes and feesThis was the amount that I was agreeing to pay by clicking the Purchase buttonOnce I actually clicked the Purchase button it stated that my flights were booked and that the amount that was confirmed and charged to my account was $That is an extra $then what I thought I was purchasing and what I agreed to pay(I also have screenshots that support my claims.) I have contacted justfly*** numerous times and provided all the above information, including the screenshots to show what happened and they have refused to credit back to me the amount that I was over-charged and that I did not agree to payThey said that I should refer to their terms and conditions and that prices could fluctuate, however, prices should not fluctuate without my consent to pay the fluctuated priceThis is a scamI asked to speak to a supervisor or manager at justfly**
Classic bait and switchThey advertise low fares online on Kayak, then after confirming your purchase, cancel your reservation hours later without explanationYou call in and they offer you a 50% marked up fare as a concession
Worst Third Party web-based airline ticket issuerThey give you a very hard time, me and my wife wanted to change our flight tickets due to an emergency and that took us over a week to do soi am so tired and exhausted of even having the thought of speaking to them, they hardly speak/understand english, why r they even allowed to be an online ticket issuer if they can't do business right ? they over charge you for everything plus delay
I have a negative review with Justfly I booked a ticket with Justfly and had to cancel The agent on the other line said the original charge to cancel the ticket is $I was debating to cancel it, he said he would discount the cancellation charge to $if I cancelled that day I was charged the original $ I called back to inquire when my $would be credited, the representative on the other line said they would not be able to do that I was falsely told something from the original representative to expedite the cancellation process, I will not be using Justfly for any further business
In process of booking my fly on web justfly I read your cancelation would be free no mention any fee, time of cancelation or other condition or limited of cancelation ,or changing your itineraryAfter I finish my booking I read new rules on the same web ,it is literal from justfly booking conformation: if your ticket allows for cancelation as minimum fee of $will be charge at the time of cancelationBut it had never was explained if your tickets are refundable ,instead you read in time of booking that cancelation is free, no explanation why in month before fly it is impossible to modify, or cancel tripI though it is fraud to change the rules in time of booking and not clear explanation of rules of cancelationWe tried to use rules of minimum$fee for cancellation, but it not working with this companyWe still hope on peaceful resolve of our issueAdditionally representatives very confused with the rules not sure with correct, do not know location of headquarter, imp
On October 22nd I purchased a round trip ticket through JUSTFLYThe ticket is for a flight from SF to Colombo I am planning to take on March 22, and was for PREMIER ECONOMY class on *** AirlinesI contacted *** Airlines to confirm they have my reservation this past week and they did in fact have my reservation but for a lower class of travel than what I had purchasedI have tried to resolve this through JUSTFLY numerous times and have been put on hold each time for over a hourThey acknowledge the ticket is for PREMIER ECONOMY but just put me on holdI need my reservation with *** Airlines to reflect the class of ticket I actually purchased online
I had a terrible experience with JustFly Our flight ended up being an hour later than it was confirmed as which meant that we missed our connection and had to be put on a later flight When I called JustFly I was put on hold interminably and I got so sick of it that I just hung up Interestingly someone did call me back after I had messaged Facebook but he was entirely unhelpful to the situation I will never book with JustFly again,
I booked a flight from Boston to Barcelona through JustFly*** on October I was charged the full amount on that date, matching the booking receipt and price I was quotedTwo months later, on December 22, I was charged an additional $I never received a receipt for this transactionI attempted to call customer service to figure out what this charge wasThey insisted I had logged onto their web site to chose seats on December 22, but I have not altered this reservation in any way since the original bookingThey were not helpful and did not refund the transactionAs this charge was not mentioned in our original contract, I believe it was charged erroneously
In Regards to original complaint number ***$refund for the improper booking of a three tickets on economy flight when booked on Justfly*** as a economy plusThe Justfly*** booking ***I subsequently cancelled and rebooked the flight with the customer representative and was told in writing that I would recieve a check in 6-weeks to process the $in ticket cancellation fees charged by British Airways due to the mistake by Justfly***I was told by JustFly*** in a letter on 10/24/the following exact words"Good Day, Thank you for your messageAs discussed with our Customer Care Representative, due to a system error, the class of service was booked in errorWe have put the refun in process and you should be receiving the funds within 6-weeksThere is no action required on our part, so we consider this file resolved on our endShould you have any additional questions, please do not hesitate to contact our Support CenterRegards, Customer Care Team
Hi, My name is *** ***, I purchased a air plane ticket to me and to my family at We wanted to fly to Europe, because my wife dad was diagnose with stomach cancer, and we wanted to spend a time with him before he will pass awayMy wife is not a green-card holder and, In order to visit her father, and get back without any issue, she has to be, or the process has to be startedTo issue the paper-work to my wife, I have to be a USCitizenWe applied immediately for the citizenship at 05/18/The immigration had the paper work at 05/20/They gave me the answer at 05/21/for The Biometrics Process at 06/07/I appeared for this immigration process and the lady told me, I need to wait for the next letter, within daysAfter that, July, August, September past by and the days was up, but nothing happenedI contacted USCIS by phone and e-mail, and every time the representative told me, my case is still under reviewI tried to make quicken up, my proc
Worst company EVER!!!! My husband is extremely sick and we have to change our flights last minute and speaking to them is absolutely a nightmare and they are not helpful at all! We’ve been at the airport for hours and the WHOLE TIME we’ve been here I’ve been trying to get them to cancel/reschedule our flight that leaves TONIGHT and they have either not listened to me, or hung up on me or refused to help me and they’re insisting I pay a ridiculous amount of money to change our ticket...money we don’t have....even after speaking to the actual airline *** and having them tell me they will waive any change fees based on our situation! we’re literally on the plane home to Texas now to get him care and now I am even more upset and stressed outYou have made a terrible day much much worse!!!! clearly you don’t care about your customers or your reputation! I’ll be taking this as far as I need toNO ONE should do business with these crooks! ?????????
Purchased flight tickets to leave to Ukraine on July 2, Subsequently was in an automobile accident on June 15, and injured as a resultAttempted to change the flight days and provided a report from my treating doctor stating that I will be in treatment for at least next weeks which would take me to mid July and then another 4-weeks of treatmentAll the information was sent to *** on June 19, This was made in attempt to waive the $cancellation fee due to medical reasonsStill keep getting the run around requesting more and more information from the doctor that was already providedJustfly*** is attempting to cheat me out of the funds that are contractually can be waivedTheir staff in obviously oversea office are not knowledgeable and have very poor EnglishThey do not have any answers and can only read a scriptAsked to be transferred to a supervisor and was transferred to another non-English speaking person, who also had no ideaF
we booked ticket months ago for vacation in the philippines, we booked tickets, we used difference credit cards so we end up having different booking number, we have connecting flight in our ticket from greensboro to washington, washington to japan and japan to the philippineslast month for some reason united changed our connectinfg flight from greensboro to washington, so we end up having misconnection, so this starts the nightmare, we called just fly to fix the flight, they said they dont have flights no more on december from greensboro to washington, that will connect on our 2nd flight from washington to japan then we requested to change the flight to raleigh ,nc because they have available flight to connect to our 2nd flight from washington to japan, and they said they emailed there travel partner, after week, we thought everything was fix becuase they email us that its good to go, when I called them again they said that their travel partner denied the request bec
I completed a transaction for a multi-destination trip selecting both a flight to one city and a return from another The Justfly software failed to execute the transaction for the return (second leg) flight which then required booking a one-way ticket at far greater expenseThe staff could not understand the problem and could not resolve the issue
I wanted to book a round trip flight for myself from Chicago to Guangzhou China and the ticket for me, through Just Fly, was about $1, I had to wait for my wife, who is currently in China, to get back with me before I booked the flight I found out hours later from my wife that I could then book the flight and that everything was good to go with her When I went to book the original flight through Just Fly, the price went up an extra $to $1,total for the round trip flightsOk, so I had to eat $for waiting to book hours later My mistake I also purchased the cancellation policy on this round trip flightAbout weeks later, there was a change in plans in China so I had to cancel my flight and would have to re-book later I went to cancel on line and went through all the steps and I could see a $fee from Asian Airlines and a $fee from Just Fly (which I had known about)So I am thinking $for my change of plansWhen I went to cancel on line (after going through all the steps), I was getting a download Icon for about minutes I then go off the website and tried later with the same results after a 15-minute wait This was very deceptive and gave you the feeling of a scamI then called the the *** number and talked to a broken English speaking person She said there would be the $fee, then she had to put me on hold for minutes (like she had to talk to her manager or something) and said the total charge would be $plus the $for a total of $to cancel She also said, in broken English that it would take to billing cycles for the credit to show up on my credit card I did receive an email on 4/28/that there would be a 6-week delay for the changes to show up on my credit card accountAfter thinking about how this seemed like a scam, I called the credit card company and went to cancel that credit card to eliminate any other unknown charges from who knows whereI also got to thinking that I did not have to set up an account, with Just Fly, to do this transaction with my credit card information, which seemed kind of strangeAfter all I went through with this flight booking company, I would not recommend them to anybody after all the hassles, time spent, and just a no-good feeling from the start If there is a change of plans after the hour period, it will cost you a lot of money and take 6-weeks to get some of that backIt has been since the 28th of April and I still have not received the credit card credit from Just Fly and it could be another 3-weeks before they will take care of it, if they do!
never ever use just fly***
This is the BIGGEST SCAM! They book flights and then can only to charge you double the priceYou then call the customer service line and they put you on hold and never come back on the lineI lost $Airlines like ***, *** ***, and *** need to stop allowing them to book for them
*** *** ***dont ever use this piece of *** servicenever againlesson learned and I wish whoever owns this company gets punched in the face so *** hardterrible service, call center staff that can't speak english very well, abhorrent wait times, overall a *** *** *** company
I booked a flight on just fly and I had an issue in terms of completing itI called customer service to fix the issueIn the mist of everyrhing, the rep decided to take her own liberty to change my two last names and turn it into oneI was lividTheybasked they couldn't fix it so my only option would be to cancelNow I have to wait up to two weeks for a refundMy trip is in a monthThis is being unacceptable and since they changed my information WITHOUT my consent, they have until three days, then I'm submitting a claim
I booked a flight and the price summary before clicking purchase totaled $which indicated that included taxes and feesThis was the amount that I was agreeing to pay by clicking the Purchase buttonOnce I actually clicked the Purchase button it stated that my flights were booked and that the amount that was confirmed and charged to my account was $That is an extra $then what I thought I was purchasing and what I agreed to pay(I also have screenshots that support my claims.) I have contacted justfly*** numerous times and provided all the above information, including the screenshots to show what happened and they have refused to credit back to me the amount that I was over-charged and that I did not agree to payThey said that I should refer to their terms and conditions and that prices could fluctuate, however, prices should not fluctuate without my consent to pay the fluctuated priceThis is a scamI asked to speak to a supervisor or manager at justfly**
Classic bait and switchThey advertise low fares online on Kayak, then after confirming your purchase, cancel your reservation hours later without explanationYou call in and they offer you a 50% marked up fare as a concession
I was booking plane tickets for price of $a piece then when I got the receipt the price went to $and change