Hi, My name is *** ***, I purchased a air plane ticket to me and to my family at We wanted to fly to Europe, because my wife dad was diagnose with stomach cancer, and we wanted to spend a time with him before he will pass awayMy wife is not a green-card holder and, In order to visit her father, and get back without any issue, she has to be, or the process has to be startedTo issue the paper-work to my wife, I have to be a USCitizenWe applied immediately for the citizenship at 05/18/The immigration had the paper work at 05/20/They gave me the answer at 05/21/for The Biometrics Process at 06/07/I appeared for this immigration process and the lady told me, I need to wait for the next letter, within daysAfter that, July, August, September past by and the days was up, but nothing happenedI contacted USCIS by phone and e-mail, and every time the representative told me, my case is still under reviewI tried to make quicken up, my proc
Worst company EVER!!!! My husband is extremely sick and we have to change our flights last minute and speaking to them is absolutely a nightmare and they are not helpful at all! We’ve been at the airport for hours and the WHOLE TIME we’ve been here I’ve been trying to get them to cancel/reschedule our flight that leaves TONIGHT and they have either not listened to me, or hung up on me or refused to help me and they’re insisting I pay a ridiculous amount of money to change our ticket...money we don’t have....even after speaking to the actual airline *** and having them tell me they will waive any change fees based on our situation! we’re literally on the plane home to Texas now to get him care and now I am even more upset and stressed outYou have made a terrible day much much worse!!!! clearly you don’t care about your customers or your reputation! I’ll be taking this as far as I need toNO ONE should do business with these crooks! ?????????
Purchased flight tickets to leave to Ukraine on July 2, Subsequently was in an automobile accident on June 15, and injured as a resultAttempted to change the flight days and provided a report from my treating doctor stating that I will be in treatment for at least next weeks which would take me to mid July and then another 4-weeks of treatmentAll the information was sent to *** on June 19, This was made in attempt to waive the $cancellation fee due to medical reasonsStill keep getting the run around requesting more and more information from the doctor that was already providedJustfly*** is attempting to cheat me out of the funds that are contractually can be waivedTheir staff in obviously oversea office are not knowledgeable and have very poor EnglishThey do not have any answers and can only read a scriptAsked to be transferred to a supervisor and was transferred to another non-English speaking person, who also had no ideaF
we booked ticket months ago for vacation in the philippines, we booked tickets, we used difference credit cards so we end up having different booking number, we have connecting flight in our ticket from greensboro to washington, washington to japan and japan to the philippineslast month for some reason united changed our connectinfg flight from greensboro to washington, so we end up having misconnection, so this starts the nightmare, we called just fly to fix the flight, they said they dont have flights no more on december from greensboro to washington, that will connect on our 2nd flight from washington to japan then we requested to change the flight to raleigh ,nc because they have available flight to connect to our 2nd flight from washington to japan, and they said they emailed there travel partner, after week, we thought everything was fix becuase they email us that its good to go, when I called them again they said that their travel partner denied the request bec
I completed a transaction for a multi-destination trip selecting both a flight to one city and a return from another The Justfly software failed to execute the transaction for the return (second leg) flight which then required booking a one-way ticket at far greater expenseThe staff could not understand the problem and could not resolve the issue
I wanted to book a round trip flight for myself from Chicago to Guangzhou China and the ticket for me, through Just Fly, was about $1, I had to wait for my wife, who is currently in China, to get back with me before I booked the flight I found out hours later from my wife that I could then book the flight and that everything was good to go with her When I went to book the original flight through Just Fly, the price went up an extra $to $1,total for the round trip flightsOk, so I had to eat $for waiting to book hours later My mistake I also purchased the cancellation policy on this round trip flightAbout weeks later, there was a change in plans in China so I had to cancel my flight and would have to re-book later I went to cancel on line and went through all the steps and I could see a $fee from Asian Airlines and a $fee from Just Fly (which I had known about)So I am thinking $for my change of plansWhen I went to cancel on line (after going through all the steps), I was getting a download Icon for about minutes I then go off the website and tried later with the same results after a 15-minute wait This was very deceptive and gave you the feeling of a scamI then called the the *** number and talked to a broken English speaking person She said there would be the $fee, then she had to put me on hold for minutes (like she had to talk to her manager or something) and said the total charge would be $plus the $for a total of $to cancel She also said, in broken English that it would take to billing cycles for the credit to show up on my credit card I did receive an email on 4/28/that there would be a 6-week delay for the changes to show up on my credit card accountAfter thinking about how this seemed like a scam, I called the credit card company and went to cancel that credit card to eliminate any other unknown charges from who knows whereI also got to thinking that I did not have to set up an account, with Just Fly, to do this transaction with my credit card information, which seemed kind of strangeAfter all I went through with this flight booking company, I would not recommend them to anybody after all the hassles, time spent, and just a no-good feeling from the start If there is a change of plans after the hour period, it will cost you a lot of money and take 6-weeks to get some of that backIt has been since the 28th of April and I still have not received the credit card credit from Just Fly and it could be another 3-weeks before they will take care of it, if they do!
This is the BIGGEST SCAM! They book flights and then can only to charge you double the priceYou then call the customer service line and they put you on hold and never come back on the lineI lost $Airlines like ***, *** ***, and *** need to stop allowing them to book for them
*** *** ***dont ever use this piece of *** servicenever againlesson learned and I wish whoever owns this company gets punched in the face so *** hardterrible service, call center staff that can't speak english very well, abhorrent wait times, overall a *** *** *** company
I booked a flight on just fly and I had an issue in terms of completing itI called customer service to fix the issueIn the mist of everyrhing, the rep decided to take her own liberty to change my two last names and turn it into oneI was lividTheybasked they couldn't fix it so my only option would be to cancelNow I have to wait up to two weeks for a refundMy trip is in a monthThis is being unacceptable and since they changed my information WITHOUT my consent, they have until three days, then I'm submitting a claim
I booked a flight and the price summary before clicking purchase totaled $which indicated that included taxes and feesThis was the amount that I was agreeing to pay by clicking the Purchase buttonOnce I actually clicked the Purchase button it stated that my flights were booked and that the amount that was confirmed and charged to my account was $That is an extra $then what I thought I was purchasing and what I agreed to pay(I also have screenshots that support my claims.) I have contacted justfly*** numerous times and provided all the above information, including the screenshots to show what happened and they have refused to credit back to me the amount that I was over-charged and that I did not agree to payThey said that I should refer to their terms and conditions and that prices could fluctuate, however, prices should not fluctuate without my consent to pay the fluctuated priceThis is a scamI asked to speak to a supervisor or manager at justfly**
Classic bait and switchThey advertise low fares online on Kayak, then after confirming your purchase, cancel your reservation hours later without explanationYou call in and they offer you a 50% marked up fare as a concession
“Don’t Trust Justify”
My wife and I, both senior citizens, received terrible service during the last part of our Alaskan vacation booked through JustflyOur destination was our home in suburban Philadelphia, PAOur flight from Vancouver B.Cto Newark, N.Jgot us close to homeHowever to our surprise, the last leg of our journey to Philadelphia was not by plane but by AmtrackOur tickets indicated a layover in Newark, N.Jand then a *** Flight to Philadelphia; but apparently there isn’t, and never was, a flight from Newark to Philadelphia, thus our dilemmaWe wound up taking a train to downtown Philadelphia (lugging all of our heavy suitcases) and then took a taxi across town to the Philadelphia airport to get our carNothing in our booking confirmation indicated travel by train, or taxi for that matterMaybe Justfly should change their name to Justfly and Amtrack
ABSOLUTELY HORRIBLE!!! I booked a flight through justfly within the last month I received an email pertaining to my specific booking # being told that my flight is now available for $less then what I paid and to call for details on how to save I called and spoke with people, all of which whom hung up on me because they responded maam the price is the price there is no changes but couldn't explain to me why I received that email Each one hung up on me after I requested a supervisor The 8th time I called I received a rep that put me on hold for over an hour to speak with a supervisor to then disconnect the call!!! I will never use this company again and I don't recommend anyone to use them Not only will they never match a price, they will never follow through on there own word or promise/advertisement and they have the worst customer service I have ever dealt with
I just got robbed out of $2,from this farce of a travel websiteI needed to change my ticket destinationI had to pay a $cancellation fee per ticket, and now they will not honor the prices on their websiteThey are telling me the airline is charging an additional $rerouting fee (separate from their fee), and the ticket prices they are quoting for me to "use" my credit is twice the online priceI asked where I could go to see the actual prices so I would know how much to spendThey said only they had access to that information in their database So basically, I need to just shoot in the dark, and hope it's closeROBBERY
I booked ticket to go to Peru Lima using justfly.com on 12/15/to travel on June 28th, going from Orlando to Lima, Peru on business class for passengersAfter booking the ticket, the date and everything was fineHowever, as I was reviewing the dates I found out on March 1st that the airline changed my flight to June 27thI could not fly out June 27th so I called Justfly immediately and asked about this changethey confirmed that this was an airline initiated changeI told them I will not be able to take this flight and I asked them to cancel the ticket and issue refundThey told me they will contact the airline (AeroMexico) and do this and get the refund started within hoursHowever, since March 1st, I have been calling them every few days and they tell me that the air line did not respond to themI asked them several times what would be their next step if the airline does not respond and they keep repeating "we will send them another email"They are telling me t
My outboud flight was cancelled due to no fault of mine and contacted justfly , they charged dollars to cancel my reservation for my inbound flight to issue a credit refund and I will still have to pay a rebooking fee to the airline whenever I choose to use the credit refund in the futureThis is really crazy!!!!!!!! sounds more like a ripof!
I booked a ticket through an online agent. He did not give me the correct flight for one leg and charged my credit card for more than the price he quoted meWhen I talked to customer service department, no more than minutes later, the only thing they could do was send my incorrect flight information and connect me to another booking agent, ONLY after cancel my booking They also said that the cost of my flight would be returned to my credit card in 2-days!!!!
When I was connected with the next booking agent, he was unable to make a new booking for me because the automated system would not allow him to This is now hours on the telephone with this companyI again contacted Customer Service who also could not make a booking They told me to try again in hours
on 4-4-we purchased two airline tickets form Detroit to Florida from JUSTFLY***I spoke with their rep to confirm that I can check one bag with each ticketThe rep said YES ,I asked him three to four times he said YESI booked the flightwhen I got confirmation it said to call Spirit airlines for feesI called them right back and they played games putting me on hold for about a hour, then they said someone would straighten out by 10pm that nightJustfly flat out did a bait and switchThey lied telling me my bag would be included by purchasing a ticket from themI will pursue this complaint until they honor the agreement
Hi, My name is *** ***, I purchased a air plane ticket to me and to my family at We wanted to fly to Europe, because my wife dad was diagnose with stomach cancer, and we wanted to spend a time with him before he will pass awayMy wife is not a green-card holder and, In order to visit her father, and get back without any issue, she has to be, or the process has to be startedTo issue the paper-work to my wife, I have to be a USCitizenWe applied immediately for the citizenship at 05/18/The immigration had the paper work at 05/20/They gave me the answer at 05/21/for The Biometrics Process at 06/07/I appeared for this immigration process and the lady told me, I need to wait for the next letter, within daysAfter that, July, August, September past by and the days was up, but nothing happenedI contacted USCIS by phone and e-mail, and every time the representative told me, my case is still under reviewI tried to make quicken up, my proc
Worst company EVER!!!! My husband is extremely sick and we have to change our flights last minute and speaking to them is absolutely a nightmare and they are not helpful at all! We’ve been at the airport for hours and the WHOLE TIME we’ve been here I’ve been trying to get them to cancel/reschedule our flight that leaves TONIGHT and they have either not listened to me, or hung up on me or refused to help me and they’re insisting I pay a ridiculous amount of money to change our ticket...money we don’t have....even after speaking to the actual airline *** and having them tell me they will waive any change fees based on our situation! we’re literally on the plane home to Texas now to get him care and now I am even more upset and stressed outYou have made a terrible day much much worse!!!! clearly you don’t care about your customers or your reputation! I’ll be taking this as far as I need toNO ONE should do business with these crooks! ?????????
Purchased flight tickets to leave to Ukraine on July 2, Subsequently was in an automobile accident on June 15, and injured as a resultAttempted to change the flight days and provided a report from my treating doctor stating that I will be in treatment for at least next weeks which would take me to mid July and then another 4-weeks of treatmentAll the information was sent to *** on June 19, This was made in attempt to waive the $cancellation fee due to medical reasonsStill keep getting the run around requesting more and more information from the doctor that was already providedJustfly*** is attempting to cheat me out of the funds that are contractually can be waivedTheir staff in obviously oversea office are not knowledgeable and have very poor EnglishThey do not have any answers and can only read a scriptAsked to be transferred to a supervisor and was transferred to another non-English speaking person, who also had no ideaF
we booked ticket months ago for vacation in the philippines, we booked tickets, we used difference credit cards so we end up having different booking number, we have connecting flight in our ticket from greensboro to washington, washington to japan and japan to the philippineslast month for some reason united changed our connectinfg flight from greensboro to washington, so we end up having misconnection, so this starts the nightmare, we called just fly to fix the flight, they said they dont have flights no more on december from greensboro to washington, that will connect on our 2nd flight from washington to japan then we requested to change the flight to raleigh ,nc because they have available flight to connect to our 2nd flight from washington to japan, and they said they emailed there travel partner, after week, we thought everything was fix becuase they email us that its good to go, when I called them again they said that their travel partner denied the request bec
I completed a transaction for a multi-destination trip selecting both a flight to one city and a return from another The Justfly software failed to execute the transaction for the return (second leg) flight which then required booking a one-way ticket at far greater expenseThe staff could not understand the problem and could not resolve the issue
I wanted to book a round trip flight for myself from Chicago to Guangzhou China and the ticket for me, through Just Fly, was about $1, I had to wait for my wife, who is currently in China, to get back with me before I booked the flight I found out hours later from my wife that I could then book the flight and that everything was good to go with her When I went to book the original flight through Just Fly, the price went up an extra $to $1,total for the round trip flightsOk, so I had to eat $for waiting to book hours later My mistake I also purchased the cancellation policy on this round trip flightAbout weeks later, there was a change in plans in China so I had to cancel my flight and would have to re-book later I went to cancel on line and went through all the steps and I could see a $fee from Asian Airlines and a $fee from Just Fly (which I had known about)So I am thinking $for my change of plansWhen I went to cancel on line (after going through all the steps), I was getting a download Icon for about minutes I then go off the website and tried later with the same results after a 15-minute wait This was very deceptive and gave you the feeling of a scamI then called the the *** number and talked to a broken English speaking person She said there would be the $fee, then she had to put me on hold for minutes (like she had to talk to her manager or something) and said the total charge would be $plus the $for a total of $to cancel She also said, in broken English that it would take to billing cycles for the credit to show up on my credit card I did receive an email on 4/28/that there would be a 6-week delay for the changes to show up on my credit card accountAfter thinking about how this seemed like a scam, I called the credit card company and went to cancel that credit card to eliminate any other unknown charges from who knows whereI also got to thinking that I did not have to set up an account, with Just Fly, to do this transaction with my credit card information, which seemed kind of strangeAfter all I went through with this flight booking company, I would not recommend them to anybody after all the hassles, time spent, and just a no-good feeling from the start If there is a change of plans after the hour period, it will cost you a lot of money and take 6-weeks to get some of that backIt has been since the 28th of April and I still have not received the credit card credit from Just Fly and it could be another 3-weeks before they will take care of it, if they do!
never ever use just fly***
This is the BIGGEST SCAM! They book flights and then can only to charge you double the priceYou then call the customer service line and they put you on hold and never come back on the lineI lost $Airlines like ***, *** ***, and *** need to stop allowing them to book for them
*** *** ***dont ever use this piece of *** servicenever againlesson learned and I wish whoever owns this company gets punched in the face so *** hardterrible service, call center staff that can't speak english very well, abhorrent wait times, overall a *** *** *** company
I booked a flight on just fly and I had an issue in terms of completing itI called customer service to fix the issueIn the mist of everyrhing, the rep decided to take her own liberty to change my two last names and turn it into oneI was lividTheybasked they couldn't fix it so my only option would be to cancelNow I have to wait up to two weeks for a refundMy trip is in a monthThis is being unacceptable and since they changed my information WITHOUT my consent, they have until three days, then I'm submitting a claim
I booked a flight and the price summary before clicking purchase totaled $which indicated that included taxes and feesThis was the amount that I was agreeing to pay by clicking the Purchase buttonOnce I actually clicked the Purchase button it stated that my flights were booked and that the amount that was confirmed and charged to my account was $That is an extra $then what I thought I was purchasing and what I agreed to pay(I also have screenshots that support my claims.) I have contacted justfly*** numerous times and provided all the above information, including the screenshots to show what happened and they have refused to credit back to me the amount that I was over-charged and that I did not agree to payThey said that I should refer to their terms and conditions and that prices could fluctuate, however, prices should not fluctuate without my consent to pay the fluctuated priceThis is a scamI asked to speak to a supervisor or manager at justfly**
Classic bait and switchThey advertise low fares online on Kayak, then after confirming your purchase, cancel your reservation hours later without explanationYou call in and they offer you a 50% marked up fare as a concession
I was booking plane tickets for price of $a piece then when I got the receipt the price went to $and change
“Don’t Trust Justify”
My wife and I, both senior citizens, received terrible service during the last part of our Alaskan vacation booked through JustflyOur destination was our home in suburban Philadelphia, PAOur flight from Vancouver B.Cto Newark, N.Jgot us close to homeHowever to our surprise, the last leg of our journey to Philadelphia was not by plane but by AmtrackOur tickets indicated a layover in Newark, N.Jand then a *** Flight to Philadelphia; but apparently there isn’t, and never was, a flight from Newark to Philadelphia, thus our dilemmaWe wound up taking a train to downtown Philadelphia (lugging all of our heavy suitcases) and then took a taxi across town to the Philadelphia airport to get our carNothing in our booking confirmation indicated travel by train, or taxi for that matterMaybe Justfly should change their name to Justfly and Amtrack
ABSOLUTELY HORRIBLE!!! I booked a flight through justfly within the last month I received an email pertaining to my specific booking # being told that my flight is now available for $less then what I paid and to call for details on how to save I called and spoke with people, all of which whom hung up on me because they responded maam the price is the price there is no changes but couldn't explain to me why I received that email Each one hung up on me after I requested a supervisor The 8th time I called I received a rep that put me on hold for over an hour to speak with a supervisor to then disconnect the call!!! I will never use this company again and I don't recommend anyone to use them Not only will they never match a price, they will never follow through on there own word or promise/advertisement and they have the worst customer service I have ever dealt with
I just got robbed out of $2,from this farce of a travel websiteI needed to change my ticket destinationI had to pay a $cancellation fee per ticket, and now they will not honor the prices on their websiteThey are telling me the airline is charging an additional $rerouting fee (separate from their fee), and the ticket prices they are quoting for me to "use" my credit is twice the online priceI asked where I could go to see the actual prices so I would know how much to spendThey said only they had access to that information in their database So basically, I need to just shoot in the dark, and hope it's closeROBBERY
I booked ticket to go to Peru Lima using justfly.com on 12/15/to travel on June 28th, going from Orlando to Lima, Peru on business class for passengersAfter booking the ticket, the date and everything was fineHowever, as I was reviewing the dates I found out on March 1st that the airline changed my flight to June 27thI could not fly out June 27th so I called Justfly immediately and asked about this changethey confirmed that this was an airline initiated changeI told them I will not be able to take this flight and I asked them to cancel the ticket and issue refundThey told me they will contact the airline (AeroMexico) and do this and get the refund started within hoursHowever, since March 1st, I have been calling them every few days and they tell me that the air line did not respond to themI asked them several times what would be their next step if the airline does not respond and they keep repeating "we will send them another email"They are telling me t
My outboud flight was cancelled due to no fault of mine and contacted justfly , they charged dollars to cancel my reservation for my inbound flight to issue a credit refund and I will still have to pay a rebooking fee to the airline whenever I choose to use the credit refund in the futureThis is really crazy!!!!!!!! sounds more like a ripof
!
I booked a ticket through an online agent. He did not give me the correct flight for one leg and charged my credit card for more than the price he quoted meWhen I talked to customer service department, no more than minutes later, the only thing they could do was send my incorrect flight information and connect me to another booking agent, ONLY after cancel my booking They also said that the cost of my flight would be returned to my credit card in 2-days!!!!
When I was connected with the next booking agent, he was unable to make a new booking for me because the automated system would not allow him to This is now hours on the telephone with this companyI again contacted Customer Service who also could not make a booking They told me to try again in hours
on 4-4-we purchased two airline tickets form Detroit to Florida from JUSTFLY***I spoke with their rep to confirm that I can check one bag with each ticketThe rep said YES ,I asked him three to four times he said YESI booked the flightwhen I got confirmation it said to call Spirit airlines for feesI called them right back and they played games putting me on hold for about a hour, then they said someone would straighten out by 10pm that nightJustfly flat out did a bait and switchThey lied telling me my bag would be included by purchasing a ticket from themI will pursue this complaint until they honor the agreement