Hello, I'd purchased a reservation from Justfly*** to fly from Seattle to chennai This reservation was made over phone with an operator belonging to Justfly***The flight was bound to Chennai from Seattle with stops at Vancouver and Hong Kong We are not citizens but on H1B and HrespectivelyThe operator and Air Canada failed to notify us that we need transit visas to travel through Canada and the Justfly operator did not bother to notify us about that requirement Imagine our surprise on the day of the flight, the flight attendant refused to check us inIt is to be noted that this was a rescheduled flight and the operator from Justfly picked this flight for usOur details Name: *** *** Wife's name: *** *** Booking Id with just fly: ***
The federal law from US Dept of Transportation allows a consumer to cancel an airline flight and request full refund within hours of purchaseI booked a flight on Just Fly yesterday and needed to cancel my flight within this 24-hour periodAlthough the airline does not assess a fee, Just Fly is collecting a $feeThey advertised a Free Cancellation when I booked the flightWhen I called back, they said they are charging the $fee because I have four hoursThe practice is not transparent, this was not explicitly made clear to me the consumer, and they are keeping a $for no reason
I purchased tickets back in May for a trip in Oct An unforseen event occurred where there has been death in the family on 09/28/My flight isn't until Oct and return Oct I paid dollars for me, my spouse, and year oldI advised theOf the death and they basically told me there was nothing they can doThe whole reason I planned this trip was to visit this family that has passed away and now I can'tThey are telling me that I am just losing out on the money I spentI do not think this is right at allThey are suppose to accommodate their customers and exhaust all options and they did not do that at allI even reached out to the personal airlines and they told me to call just flyThis is all badI paid for tickets I can't use now
As a frequent travel customer I’m writing in regards to a very distasteful experience I had with this company I booked a flight to visit part of my family in Spain on April 9th, It’s also worth mentioning that it was my first time using “Justfly”I spoke with one of the supervisors called “Alli” who was the first of many problems in this fiascoShe was so rude and she also HANG UP ON MEIs this the costumer services that JUSTFLY offer? I am very disappointmentI asked her for my “received” and she never call me back to apologiesI called again and suddenly “she is gone for the day.”
Very RUDE peopleNO helpfulPOOR serviceI do NOT recommend buy tickets for this companyI would hope that you take these complaints into consideration
I purchased airline tickets I was wanted to change departure dateThe airline website said for international flights it would be $plus price difference of the flightWhen I contacted Justfly I couldn't get through to a agentI was on hold for hours and my phone would get disconnectedI called from two other phones and still was on hold and got disconnectedI called back a different day got in contact with a agent and was advised that it would be $in addition to the $charge and price differenceThere page clearly states that it is $and price differenceI requested to speak to a manager and the manager sounded like the same person as the customer representativeShe didn't allow me to speak she said her side of the story and refused to listen
Booked a flight with Justfly***Had to cancel with Justfly***Charged a $cancellation feeWhen to rebook with the company, was told that I would have to pay a $rebooking feeThis was NEVER made clear when I canceled the flight due to a death in my familyTo rebook a one way flight it is going to cost me more than the price of the one way flightTherefore, the company needs to clearly state there cancellation ploicy along with a rebooking feeIt is not clearly stated anywhere on their website.I have been on hold to speak to a supervisor for 1:hours and am still holdingThey hardly speak English and are very difficult to understandI am doubtful that I will even be able to speak to a supervisor
This company has been a nightmare since day one, but to speed up the processMonday December 26th I changed the dates of my flight and informed Jason the manageer (or so I was told that was his role) that my daughter's middle name was spelled ***This was for the purchase of four ticketsTuesday December 27th, I receive an email confirmation and my daughter's middle name is spelled wrongIt is ***I immediately call that day and inform themI was told that I would need to send them a copy of her passport via email and they would know something within an hour or by that daySo the next morning on Wednesday I email it to themFriday I call them bak and am informed that they cannot change it as the airline will not allow it or there are too many airlinesdepending on agent I have been told different reasonsFinally I get someone and they say it takes more time to processTuesday January 3rd, I was informed they cannot do anything as the airline will not allow itSo I call
This may be a repeat compliant because i'm not sure if the first one went throughI purchased tickets on-line from *** while filling out the information from my credit card, no amount was present for me to confirm what the final price would beAfter putting my credit card information in di the total amount appeared, which wasn't what I presumed it to be so I went to cancel the transaction and a new box appeared stating a $cancellation fee would be processed for said actionstheir were numerous buttons to select from for the current transaction, I tried the cancellation button and got an oops try again in a few minutes which went on for several tries and a call which went unanswered after more than minutes and trying to click offthe transaction went throughafter a call back and getting a rep and explaining the situation and receiving a generic responseI informed the rep I would be filing a complaint because I felt the practice was deceptive and the company wi
This is the worst experience ever in booking a trip and I have done it for 40years; lies about the prices, quotes one and charges another, two plus hours waiting on the phone and never getting any result, unable to confirm seats and then no seats available unless you pay extraAbsolutely the worst
I can't even explain how TERRIBLE of a company this isTheir customer service is by far the worst I've ever dealt with in my entire lifeThey are extremely rude, refuse to transfer you to a manager, and insist that what they are telling you is 'the only professional advice.' My husband and I, we're at the airport with others who booked a morning flight, only for it to be changed to a PM flight with no noticeThey told us the flight had always been a 10:50pm flight, but I don't see how people could overlook something like thisI spoke with either *** ** *** and he flat out refused to transfer me to a manager after being on the phone with him and another customer service rep for over an hourHe stated the information he gave me was all he could do
By far the worst experince ive ever hadMy grandmother just passed away and I needed immediate tickets for out of country and went through these guys after buying the tickets I get an email saying everything is goodnext day im on my way to the air port and I see I have an email that my ticket was canceled !!?? I called them and wait about min for someone to pick Finaly some one answers the phone and does not answer any of my questionsfinaly he tells me that it was canceled because there was no more room in Flightso I asked why they sold me tiketshe said this was qatar airways fault for not updating(there were over seats open just in the section I purchased my ticketI have picture of the page to prove it) I asked to speak to his supervisor and he told me to hang up and call in five min becuase there are no supervisors availablei told him I will just hold for five min instead of calling back and waiting another just to get to someone againafter '4-5' attempts to get me a supervisor he tells me that he has to assit other customers and that he can not help me anymorei refused to hang upfinaly gets me to a supervisor name "***" now she is refusing to help me in anywayExplained to her that my grandmother passed away and my mother needs to make it there to be there for the service(ticket was for my mom I forgot to say this) we had other tickets for my moms sister and her husbandtold her my mom can not travel by her self thats why we got tickets and if she can just cancel the other and give us new onessaid nope they will not do thatif they do I have to pay $per ticket to cancel explained to her that it was not my fault they sold tickets they did not havestill refused to do anything for meabout hours on the phone with these guys and I get no wherei decide to go to the airport and talk to one of the supervisor for qatar air and the guy took all of my moms info and was shocked when I explained the whole thing to himhe said there are plentty of seats available on that flight and ended up getting her tickets for THAT FLIGHTi think the justfly people just wanted to upcharge me becuase they kept offering me to buy tickets for a diffrent timeI will be posting this on every place I can find
I purchased tickets to dublin in Dec of I paid for them at that timeWhen I tried to check in I found that my middle name and my wife;s middle name had been omitted from the ticketI called Justfly to try and get it fixedThey said that I had filled the paperwork out correctly but there was a computer issue because Delta uses a different systemAs a result I need to pay an additional dollars per ticketI did everything correctly and through some problem between Delta and JustFly, my trip is now between and dollars moreThis is unfair
Airline agreed to refund taxes and fees which were more than half the cost but Justfly refused to process it for no reason other than they do not want toDo not book through themYou'll be on hold for hours struggling to understand the person
Don't ever use this companyI found flights and paid for themI received email confirmation then received another email that I needed to call them because something changed on my flightThey ended up charging me $instead of $"due to seat changes" which is crap since I was able to go to the direct site and see seat were still for the original amountThen they wanted to charge me another $to cancelIt is so frustrating and at this point I still don't know if I got my flight booked
I bought a flight ticket in the first hours found out I could not make the flight so I went online to cancel was instructed to email the airline thenI did so so the airline said since it was bought through justfly I would have to deal with them? They would not refund because not in the first hours but I explained they suggested I cancel the flight and they would hold the funds as travel creditI originally $but only was given and charged $then a week later I tried to book a flight using the travel credit unable to do so for $ticket They wanted to charge $doubling the original ticket price to use the travel creditThis is immorally and business mistake and wrongThe Revdex.com should investigate and react with a class action lawsuit and force these business practices from happening
Purchased ticket through Justfly*** to PakistanMy visa was deniedI was only offered travel credit to the same placeCannot go to Pakistan if visa was deniedI am seeking a refund of $I have the letter from the consulate that says my visa was denied
Originally bought a roundtrip ticket to Nadi, Fiji on 12/22/JustFly booking number***Attempted to chehours before flight scheduled to depart on 12/25/When I was unable to check in I contacted Fiji Airways directly and they informed me there was a problem with the departure flight (as in it was not booked correctly)I contacted JustFly on the 24th of December and explained the situation, they informed me they corrected the problem and I would be able to check in on the morning of December 25, I attempted to check in again on 12/and still was unable to check inI contacted Fiji Airways again and they referred me back to JustFly***I contacted JustFly again anfd they confirmed that I did not have a departure flight for the roundtrip ticket I purchased in the amount of $I attempted to cancel and rebook the flight but they insisted the ticket was non-refundableThe only option available to me was to purchase an additional one way ticket to N
We booked AeroMexico flights via JustflyWe received an automated email saying that our flight had been changed without any information about what had been changedI called to find out what was going on and received an automated message saying that they were experiencing higher than call volume and to call back 2-weeks before our flight datesI kept calling, finally got through to someone a month later and was told that both my outgoing and incoming flight times had been changed by an hour, making it impossible for us to catch our already-booked regional flightsI requested to change the flights or cancel and the JustFly employee told me that these were considered minimal changes that did not require any change or refund on their part, and that if I wanted to cancel my flights they would be 100% non-refundable and then she literally hung up on me
I booked a ticket with Justfly that it turns out was unflyableWhen my son tried to check in he was told that he could not fly that itinerary without a visa, and advised to call the booking agent, in this case JustflyHe was advised by Justfly that his only option was to cancel the ticket and pressured into agreeing in order to rebook another ticketThe ticket was booked and paid for by me, and I was never called or consulted in the choice to cancel the ticketThey are now charging me $cancellation fee, and China East Airlines is also charging another $cancellation fee for a cancellation I did not authorizeI have called Justfly times and have been told there is nothing they can do because I cancelled the ticketWhich I did notI am being charged for a cancellation I did not makeJustfly is a shameful scamDO NOT EVERY BUY A TICKET FROM THEM OR LET ANYONE YOU KNOW BUY A TICKET FROM THEM
Traveled to Northern Philippines, got a decent deal, but when my flight got canceled on a monday they didn't contact me to let me know my flight changed to wednesdayIf they would've emailed me then I could've gotten a sunday flight insteadBecause they didn't make me aware of the situation, I had to pay for a hotel room in *** that I couldn't cancel due to it was past the hotels policy date
Hello, I'd purchased a reservation from Justfly*** to fly from Seattle to chennai This reservation was made over phone with an operator belonging to Justfly***The flight was bound to Chennai from Seattle with stops at Vancouver and Hong Kong We are not citizens but on H1B and HrespectivelyThe operator and Air Canada failed to notify us that we need transit visas to travel through Canada and the Justfly operator did not bother to notify us about that requirement Imagine our surprise on the day of the flight, the flight attendant refused to check us inIt is to be noted that this was a rescheduled flight and the operator from Justfly picked this flight for usOur details Name: *** *** Wife's name: *** *** Booking Id with just fly: ***
The federal law from US Dept of Transportation allows a consumer to cancel an airline flight and request full refund within hours of purchaseI booked a flight on Just Fly yesterday and needed to cancel my flight within this 24-hour periodAlthough the airline does not assess a fee, Just Fly is collecting a $feeThey advertised a Free Cancellation when I booked the flightWhen I called back, they said they are charging the $fee because I have four hoursThe practice is not transparent, this was not explicitly made clear to me the consumer, and they are keeping a $for no reason
I purchased tickets back in May for a trip in Oct An unforseen event occurred where there has been death in the family on 09/28/My flight isn't until Oct and return Oct I paid dollars for me, my spouse, and year oldI advised theOf the death and they basically told me there was nothing they can doThe whole reason I planned this trip was to visit this family that has passed away and now I can'tThey are telling me that I am just losing out on the money I spentI do not think this is right at allThey are suppose to accommodate their customers and exhaust all options and they did not do that at allI even reached out to the personal airlines and they told me to call just flyThis is all badI paid for tickets I can't use now
As a frequent travel customer I’m writing in regards to a very distasteful experience I had with this company I booked a flight to visit part of my family in Spain on April 9th, It’s also worth mentioning that it was my first time using “Justfly”I spoke with one of the supervisors called “Alli” who was the first of many problems in this fiascoShe was so rude and she also HANG UP ON MEIs this the costumer services that JUSTFLY offer? I am very disappointmentI asked her for my “received” and she never call me back to apologiesI called again and suddenly “she is gone for the day.”
Very RUDE peopleNO helpfulPOOR serviceI do NOT recommend buy tickets for this companyI would hope that you take these complaints into consideration
I purchased airline tickets I was wanted to change departure dateThe airline website said for international flights it would be $plus price difference of the flightWhen I contacted Justfly I couldn't get through to a agentI was on hold for hours and my phone would get disconnectedI called from two other phones and still was on hold and got disconnectedI called back a different day got in contact with a agent and was advised that it would be $in addition to the $charge and price differenceThere page clearly states that it is $and price differenceI requested to speak to a manager and the manager sounded like the same person as the customer representativeShe didn't allow me to speak she said her side of the story and refused to listen
Booked a flight with Justfly***Had to cancel with Justfly***Charged a $cancellation feeWhen to rebook with the company, was told that I would have to pay a $rebooking feeThis was NEVER made clear when I canceled the flight due to a death in my familyTo rebook a one way flight it is going to cost me more than the price of the one way flightTherefore, the company needs to clearly state there cancellation ploicy along with a rebooking feeIt is not clearly stated anywhere on their website.I have been on hold to speak to a supervisor for 1:hours and am still holdingThey hardly speak English and are very difficult to understandI am doubtful that I will even be able to speak to a supervisor
This company has been a nightmare since day one, but to speed up the processMonday December 26th I changed the dates of my flight and informed Jason the manageer (or so I was told that was his role) that my daughter's middle name was spelled ***This was for the purchase of four ticketsTuesday December 27th, I receive an email confirmation and my daughter's middle name is spelled wrongIt is ***I immediately call that day and inform themI was told that I would need to send them a copy of her passport via email and they would know something within an hour or by that daySo the next morning on Wednesday I email it to themFriday I call them bak and am informed that they cannot change it as the airline will not allow it or there are too many airlinesdepending on agent I have been told different reasonsFinally I get someone and they say it takes more time to processTuesday January 3rd, I was informed they cannot do anything as the airline will not allow itSo I call
This may be a repeat compliant because i'm not sure if the first one went throughI purchased tickets on-line from *** while filling out the information from my credit card, no amount was present for me to confirm what the final price would beAfter putting my credit card information in di the total amount appeared, which wasn't what I presumed it to be so I went to cancel the transaction and a new box appeared stating a $cancellation fee would be processed for said actionstheir were numerous buttons to select from for the current transaction, I tried the cancellation button and got an oops try again in a few minutes which went on for several tries and a call which went unanswered after more than minutes and trying to click offthe transaction went throughafter a call back and getting a rep and explaining the situation and receiving a generic responseI informed the rep I would be filing a complaint because I felt the practice was deceptive and the company wi
This is the worst experience ever in booking a trip and I have done it for 40years; lies about the prices, quotes one and charges another, two plus hours waiting on the phone and never getting any result, unable to confirm seats and then no seats available unless you pay extraAbsolutely the worst
I can't even explain how TERRIBLE of a company this isTheir customer service is by far the worst I've ever dealt with in my entire lifeThey are extremely rude, refuse to transfer you to a manager, and insist that what they are telling you is 'the only professional advice.' My husband and I, we're at the airport with others who booked a morning flight, only for it to be changed to a PM flight with no noticeThey told us the flight had always been a 10:50pm flight, but I don't see how people could overlook something like thisI spoke with either *** ** *** and he flat out refused to transfer me to a manager after being on the phone with him and another customer service rep for over an hourHe stated the information he gave me was all he could do
By far the worst experince ive ever hadMy grandmother just passed away and I needed immediate tickets for out of country and went through these guys after buying the tickets I get an email saying everything is goodnext day im on my way to the air port and I see I have an email that my ticket was canceled !!?? I called them and wait about min for someone to pick Finaly some one answers the phone and does not answer any of my questionsfinaly he tells me that it was canceled because there was no more room in Flightso I asked why they sold me tiketshe said this was qatar airways fault for not updating(there were over seats open just in the section I purchased my ticketI have picture of the page to prove it) I asked to speak to his supervisor and he told me to hang up and call in five min becuase there are no supervisors availablei told him I will just hold for five min instead of calling back and waiting another just to get to someone againafter '4-5' attempts to get me a supervisor he tells me that he has to assit other customers and that he can not help me anymorei refused to hang upfinaly gets me to a supervisor name "***" now she is refusing to help me in anywayExplained to her that my grandmother passed away and my mother needs to make it there to be there for the service(ticket was for my mom I forgot to say this) we had other tickets for my moms sister and her husbandtold her my mom can not travel by her self thats why we got tickets and if she can just cancel the other and give us new onessaid nope they will not do thatif they do I have to pay $per ticket to cancel explained to her that it was not my fault they sold tickets they did not havestill refused to do anything for meabout hours on the phone with these guys and I get no wherei decide to go to the airport and talk to one of the supervisor for qatar air and the guy took all of my moms info and was shocked when I explained the whole thing to himhe said there are plentty of seats available on that flight and ended up getting her tickets for THAT FLIGHTi think the justfly people just wanted to upcharge me becuase they kept offering me to buy tickets for a diffrent timeI will be posting this on every place I can find
I purchased tickets to dublin in Dec of I paid for them at that timeWhen I tried to check in I found that my middle name and my wife;s middle name had been omitted from the ticketI called Justfly to try and get it fixedThey said that I had filled the paperwork out correctly but there was a computer issue because Delta uses a different systemAs a result I need to pay an additional dollars per ticketI did everything correctly and through some problem between Delta and JustFly, my trip is now between and dollars moreThis is unfair
Airline agreed to refund taxes and fees which were more than half the cost but Justfly refused to process it for no reason other than they do not want toDo not book through themYou'll be on hold for hours struggling to understand the person
Don't ever use this companyI found flights and paid for themI received email confirmation then received another email that I needed to call them because something changed on my flightThey ended up charging me $instead of $"due to seat changes" which is crap since I was able to go to the direct site and see seat were still for the original amountThen they wanted to charge me another $to cancelIt is so frustrating and at this point I still don't know if I got my flight booked
I bought a flight ticket in the first hours found out I could not make the flight so I went online to cancel was instructed to email the airline thenI did so so the airline said since it was bought through justfly I would have to deal with them? They would not refund because not in the first hours but I explained they suggested I cancel the flight and they would hold the funds as travel creditI originally $but only was given and charged $then a week later I tried to book a flight using the travel credit unable to do so for $ticket They wanted to charge $doubling the original ticket price to use the travel creditThis is immorally and business mistake and wrongThe Revdex.com should investigate and react with a class action lawsuit and force these business practices from happening
Purchased ticket through Justfly*** to PakistanMy visa was deniedI was only offered travel credit to the same placeCannot go to Pakistan if visa was deniedI am seeking a refund of $I have the letter from the consulate that says my visa was denied
Originally bought a roundtrip ticket to Nadi, Fiji on 12/22/JustFly booking number***Attempted to chehours before flight scheduled to depart on 12/25/When I was unable to check in I contacted Fiji Airways directly and they informed me there was a problem with the departure flight (as in it was not booked correctly)I contacted JustFly on the 24th of December and explained the situation, they informed me they corrected the problem and I would be able to check in on the morning of December 25, I attempted to check in again on 12/and still was unable to check inI contacted Fiji Airways again and they referred me back to JustFly***I contacted JustFly again anfd they confirmed that I did not have a departure flight for the roundtrip ticket I purchased in the amount of $I attempted to cancel and rebook the flight but they insisted the ticket was non-refundableThe only option available to me was to purchase an additional one way ticket to N
We booked AeroMexico flights via JustflyWe received an automated email saying that our flight had been changed without any information about what had been changedI called to find out what was going on and received an automated message saying that they were experiencing higher than call volume and to call back 2-weeks before our flight datesI kept calling, finally got through to someone a month later and was told that both my outgoing and incoming flight times had been changed by an hour, making it impossible for us to catch our already-booked regional flightsI requested to change the flights or cancel and the JustFly employee told me that these were considered minimal changes that did not require any change or refund on their part, and that if I wanted to cancel my flights they would be 100% non-refundable and then she literally hung up on me
I booked a ticket with Justfly that it turns out was unflyableWhen my son tried to check in he was told that he could not fly that itinerary without a visa, and advised to call the booking agent, in this case JustflyHe was advised by Justfly that his only option was to cancel the ticket and pressured into agreeing in order to rebook another ticketThe ticket was booked and paid for by me, and I was never called or consulted in the choice to cancel the ticketThey are now charging me $cancellation fee, and China East Airlines is also charging another $cancellation fee for a cancellation I did not authorizeI have called Justfly times and have been told there is nothing they can do because I cancelled the ticketWhich I did notI am being charged for a cancellation I did not makeJustfly is a shameful scamDO NOT EVERY BUY A TICKET FROM THEM OR LET ANYONE YOU KNOW BUY A TICKET FROM THEM
Traveled to Northern Philippines, got a decent deal, but when my flight got canceled on a monday they didn't contact me to let me know my flight changed to wednesdayIf they would've emailed me then I could've gotten a sunday flight insteadBecause they didn't make me aware of the situation, I had to pay for a hotel room in *** that I couldn't cancel due to it was past the hotels policy date