Tickets I purchased was not the amount I agree withI confirmed a payment of $for ticketsA confirmation of $was send to meI called Just Fly right awayThey were not helpful at allThey said the price can change in the processI told them numerous time I was not notified of a price change before I confirmed my flightI was on the phone with different customer service representative for about 1/hourTwo of the representatives asked me if I took a snap picture of the priceI told them why would I take a snap pic of itI told them to cancel my ticketsThey said I would have to pay a $cancellation fee for each ticketI explain to them I shouldn’t pay for a cancellation feeI continue arguing with the representative she said they would take $off for each cancellationWhich I did not agree withAt the end I ask if it was a recorded line she told me yesI told her I was going to make a complainI asked her for headquarters information and she tol
I bought airline tickets with travel agency Justfly*** from their website on 08/09/for 316.70$ (booking number*** on Justfly*** and Spirit Airlines Confirmation Number : CBZ4JW) After days I tried to cancel them and the support representative told me on the phone that is ok and from our tickets will be deducted 75$ per person for reschedule for another date until december and the rest of money will be credited for next flights in the same directionsAfter that I checked on their website and they reschedueled for next month on 09/08/without my approval and also charged my credit card again for 150$I tried multiple times to reach them by calling them on their phone and maillling them via email but no one was answeringI tried to solve the problem with the airline company named Spirit Airlines but they responded me that they are sorry and I should solve the issue with the travel agencySo in the final I spent 466.70$ for a fake serviceI want my har
Made a mistake for a flight destination, thought I needed to fly into Miami, but my cruise was out of TampaCancelled my flight with Justfly Customer ServiceThey told me there would be a $per person chargeI was so upset! It cost me $for a mistake! So now I have a credit which I just tried to use, it just cost me an extra $to book my flightHow outrageous is that, but they got you, went can you doThey suck and will never use them againI’ll drive instead
I purchased two tickets for Interjet Airlines via justfly***The other passenger flying with me will no longer be able to fly due to an unexpected medical issueI decided I did not want to let that ticket go to waste and wanted to replace the name of the sick passenger and bringing someone else on the tripI've called justfly***'s customer service department about 6-times only to be given the run-around every single timeOne person connects me to another person and so on, yet my issue is never resolvedOne customer service person tells me they are able to do this but for a fee, I told them that I did not mind paying the fee so they connected me with someone else, they asked for the information of the brand new passenger via email,(which I sent) they said that since "it takes TWO HOURS for them to receive an e-mail" to call back two hours after I send the e-mailI called back only to be told that they do not do name changesI decided to call the airline (Interjet) directly an
First time renting a car using justfly, price paid in advance was not the price paid at counter Cancun, MX for MEX-RENT-A-CARI was forced to paid a difference of 100% if I wanted to use the carI was left with no option, called company to complain and they could not resolved it between Justfly and MEX-CAR Rental Nowhere in website or fine print mention obligation to pay extra at pickup time in Cancun to take or use the vehicle Very bad service advertisement and fraudulent practice
Justfly*** charged me more than I authorized when I booked a flight with themThey are advertising one amount to get people to book with them and then charging a different amountBecause the tickets are non-refundable they are saying that there is nothing that they can doMy dispute however is not with the tickets that I purchased, but the price that I purchased themIt seems that they have found a loophole that allows them to charge amounts that people do not authorize and then keep the money even if there is a disputeThis is blatant advertisement and theft
When purchasing plane tickets on JustFly.com, I was originally charged the advertised/original booking price ($1320.04) for each passenger (total)and then according to my bank statement (I have my bank statement to prove it) - I was then charged a higher amount: $1424.04, and refunded the $immediately afterThis is a $increase per ticketI called them on numerous occasions, where they place me on hold and then continue to stay they are "investigating the situation." Additionally, I was charged $Which they claimed was a seating selection chargeI did not select the option to pick my seats nor did I receive a confirmation for my seat numbers
When booking with a JUSTFLY.com agent via phone, they never notified me of an additional charge of that the actual airline charges for your seat and carbagI found out when I tried to check inWhen I contacted them today, I was told there was nothing they could doEXTREMELY dissatisfied, out 175.00, and will NEVER use them again
on 06/28/I made a search online for airline tickets from Texas to New York for passengers for date 6/30/17, when the search went through it showed the options for the ticket I wanted to purchasedI was not aware that my specific request was changed by the website, amd provided dates that I did not requestI booked a flight under the impresion I was pirchasing a flight for 06/when in reality, unaware, I purchased a ticket for 7/02/insteadWhen arrived at the airport on 6/and attempted to print out the boarding passses, it was them when I relaize the wrong ticket was purchasedI then contacted the company they opened my ticket and then I atempted to use the credit from my open flight and when they had the change alsmost booked, one hour and forty minutes later, they wanted to wanted me to pay tue diference of $and tuiscwas after using my $credit, when the flight at that time aas $they wanted me to pay a total of $This company should not be a
I purchased international airline flight for June Flight out of United States was canceledThen all flights were canceledSpoke with three supervisorsThen I spoke with Delta Airlines, delta has refunded issued to the company instead of meAnd that was as of March 9, When I called the company to back, company says that they had issued a refund as of March 5, Contacted my bank and there is no pending refundCompany stated it will take to weeks to get my refundBut they also stated that they already issued itI did request from the company to head email confirmations on all updates to my accountI have only received one email to dateIn that email stated that they were initiating a refund
When I booked a flight I by phone I was not told that I was being booked a basic economy flight which means that I could not have a free carry on I would have to check my baggage and pay a feeIf it was explained to me I would have selected another ticket I tried calling the company and they were unwilling to work with me
Now I have to pay to take my baggage an expense I did not have in my budget
I’ve been on and off the phone with support all day to resolve a mixup with my creditThe same Flight they have me booked on is online and would have been covered by the credit they gave me, but they said I would have to pay $I have documentation of what they charged me and documentation of prices at that momentCustomer support is no help
I purchased a ticket, I bought insurance to go with the ticketI can fwd a screenshot of my policy which stated that the insurance covered refunds 100%I was charged an additional $which I did NOT authorizeI called the insurance people, they told me they could not refund me any moneyI called the airlines, they informed me they could not refund me either, that I should call the insurance backI called my bank and filed a claim as I had NOT authorized that additional transaction
On DEC I booking tickets flight from Los Angeles to Nuremberg Germany, latter I realize that the date was erroneous I call justfly to changes the dates fro 06/03/to 07/16/it was an error , originally the tickets will be 06/03/to 06/16/i call the customer services to change the date but the didn't want to change the tickets I explain that I dint want to cancel the tickets only change the date, I explain that I buy insurance for this flight just in case change dates or something happenthey cancel all my tickets flight and charge me a lot o money on 01/10/the tickets was canceli do not want to cancel but they dont want to change datesi pay $on 12/17/and on 01/11/they charge me for cancellation $the booking # is ***
This travel agency makes promises and then fails to follow through In November last year, I booked flights through JustFly for overseas travel this upcoming May The airline made significant changes to the itenerary (Adding 13+ hours to my outbound travel) and JustFly did not send me a notice of the change When I happened to look on their website and discovered the issue, I called them to request adjustments to the unacceptable travel schedule I have now spent over hours on the phone, in separate phone calls, and each time have been offered (and I accepted) alternate flights But the changes discussed & agreed are still not executed by their "schedule change" department This has been going on for several weeks Every time I call I am told "rest assured" that the changes will be made I have been assured that the airline has already provided the appropriate "waiver codes", so that should not be an obstacle Apparently, the only obstacle is JustFly's inefficiency, it's inability to communicate between departments and most certainly it's lack of communication with its customers
THE MOST HORRIBLE BOOKING EXPERIENCE EVER! I'm an avid traveler and not once have I have had to deal with a nightmare such as thisI was scouting expedia, skyscanner, hopper and kayak and decided I had found I good deal via the latterSo I clicked on the tickets I wanted to purchase, taking a screenshot at first saying it's $Not once did my browser redirect me to a new page (justfly.com) and so I wasn't even aware that I was on that siteAfter putting in all the details I get a message saying to check my emailI go ahead and do that and what do you know, I was charged $Where the hell did that number come from? Immediately I call them to cancel this "scam/bait and switch deal"They tell me it's been canceled and that I should get $refunded to my credit card within 2-business daysI wanted to make sure they had really canceled it so I called ANA Air and they said the ticket while the reservation was canceled, the ticket was still activeI went back and forth, called justfly.com times, ANA air times and still no refundBeyond pissed! Such scammers!
While I was making my purchase a box selection stated - Do you want to upgrade your ticket to standard economy for only $each way I selected this option as it noted I would receive the ability to bring on a full size caritem, reserved seat assignment, and earlier boardingWhen everything processed the ticket selection showed the additional money I spent ($20) for the upgrade and ($11.95) for preferred seating but the ticket was basic economyBasic economy does not allow a car(only a purse or brief case), you do not get your choice of seating, and are boarded lastI called on July 1st , within my cancellation window, and asked for the upgrade to be honoredThe representative I spoke with was of no assistance at all, and explained that the preferred seating just meant that they tell the airline where you want to sit, but the airline doesn't have to honor itShe did remove the $charge though I have yet to see a creditI asked about cancelling and she said the mo
I had to cancel a reservation due to a court date change that was beyond my controlJustfly cancelled my reservation for a fee but failed to tell me that when I rebooked my flight to use my credit, I would not be able to used the website pricesBecause I had a credit I am being charge $more than what the price of the flight is on their websiteI was not told that the prices on the website were not the prices I would be paying when I rebookedSo not only did I have to pay Justfly $to cancel my reservation, I have to pay an additional $to book my new reservationThis is ridiculousSo now instead of my flight being $it is $This type of price gouging should not be allowedI should be given a full refund due to the company not properly explaining their policy
The company placed a hold on my account for $2,and wouldn't send anything to my bank stating that it was done in error even after I had the bank send them a written statement with the reference numbers to the hold on my account to verify that the hold truly was on my bank accountThe customer service reps talked in circles and it took multiple times and over an hour on hold to get to a managerThe manager, don't trust it was one, talked in the same circles and in the end I gave up and hung up because I got sick of hearing the same thing! Poor Customer service! Right now I'm not sure if they are going to charge my account the extra or if the hold will expire but to either of these happen I can't use my money due to their errorDon't trust companies that can't own their mistakes and help their customers made it right!! Lucky I can handle having that kind of money on hold or my bills wouldn't be getting paid and I would be getting fees!! I will be filing a compliant if justfly.com charges the $2,to my account as it was not authorized and I have fully paid them for the price of my tickets
Booked online with justfly.com from DC to Beijing on 1/7/The flight was cancelled on the travel day of 4/28/with no reason and I was informed in the morning of that same daySpent many hours through the phone with justfly.com on 4/28, 5/18, 5/19, 5/and 5/29, trying to book another flight or get the refundjustfly.com agreed to refund the whole amount of $to my credit card and kept telling me to wait for the money to comeNow they told me that I need to fill out a form first in order to get the moneyThey never said about the form before or send me any email (except a nonreply email for my etickets) or paper mail about the caseAnd they said they could not send email to meI should send them an email! When I asked where to get the form and where to send the form, they gave me a fake email address that I could send the email to nowhere
Tickets I purchased was not the amount I agree withI confirmed a payment of $for ticketsA confirmation of $was send to meI called Just Fly right awayThey were not helpful at allThey said the price can change in the processI told them numerous time I was not notified of a price change before I confirmed my flightI was on the phone with different customer service representative for about 1/hourTwo of the representatives asked me if I took a snap picture of the priceI told them why would I take a snap pic of itI told them to cancel my ticketsThey said I would have to pay a $cancellation fee for each ticketI explain to them I shouldn’t pay for a cancellation feeI continue arguing with the representative she said they would take $off for each cancellationWhich I did not agree withAt the end I ask if it was a recorded line she told me yesI told her I was going to make a complainI asked her for headquarters information and she tol
I bought airline tickets with travel agency Justfly*** from their website on 08/09/for 316.70$ (booking number*** on Justfly*** and Spirit Airlines Confirmation Number : CBZ4JW) After days I tried to cancel them and the support representative told me on the phone that is ok and from our tickets will be deducted 75$ per person for reschedule for another date until december and the rest of money will be credited for next flights in the same directionsAfter that I checked on their website and they reschedueled for next month on 09/08/without my approval and also charged my credit card again for 150$I tried multiple times to reach them by calling them on their phone and maillling them via email but no one was answeringI tried to solve the problem with the airline company named Spirit Airlines but they responded me that they are sorry and I should solve the issue with the travel agencySo in the final I spent 466.70$ for a fake serviceI want my har
Made a mistake for a flight destination, thought I needed to fly into Miami, but my cruise was out of TampaCancelled my flight with Justfly Customer ServiceThey told me there would be a $per person chargeI was so upset! It cost me $for a mistake! So now I have a credit which I just tried to use, it just cost me an extra $to book my flightHow outrageous is that, but they got you, went can you doThey suck and will never use them againI’ll drive instead
I purchased two tickets for Interjet Airlines via justfly***The other passenger flying with me will no longer be able to fly due to an unexpected medical issueI decided I did not want to let that ticket go to waste and wanted to replace the name of the sick passenger and bringing someone else on the tripI've called justfly***'s customer service department about 6-times only to be given the run-around every single timeOne person connects me to another person and so on, yet my issue is never resolvedOne customer service person tells me they are able to do this but for a fee, I told them that I did not mind paying the fee so they connected me with someone else, they asked for the information of the brand new passenger via email,(which I sent) they said that since "it takes TWO HOURS for them to receive an e-mail" to call back two hours after I send the e-mailI called back only to be told that they do not do name changesI decided to call the airline (Interjet) directly an
First time renting a car using justfly, price paid in advance was not the price paid at counter Cancun, MX for MEX-RENT-A-CARI was forced to paid a difference of 100% if I wanted to use the carI was left with no option, called company to complain and they could not resolved it between Justfly and MEX-CAR Rental Nowhere in website or fine print mention obligation to pay extra at pickup time in Cancun to take or use the vehicle Very bad service advertisement and fraudulent practice
Justfly*** charged me more than I authorized when I booked a flight with themThey are advertising one amount to get people to book with them and then charging a different amountBecause the tickets are non-refundable they are saying that there is nothing that they can doMy dispute however is not with the tickets that I purchased, but the price that I purchased themIt seems that they have found a loophole that allows them to charge amounts that people do not authorize and then keep the money even if there is a disputeThis is blatant advertisement and theft
When purchasing plane tickets on JustFly.com, I was originally charged the advertised/original booking price ($1320.04) for each passenger (total)and then according to my bank statement (I have my bank statement to prove it) - I was then charged a higher amount: $1424.04, and refunded the $immediately afterThis is a $increase per ticketI called them on numerous occasions, where they place me on hold and then continue to stay they are "investigating the situation." Additionally, I was charged $Which they claimed was a seating selection chargeI did not select the option to pick my seats nor did I receive a confirmation for my seat numbers
When booking with a JUSTFLY.com agent via phone, they never notified me of an additional charge of that the actual airline charges for your seat and carbagI found out when I tried to check inWhen I contacted them today, I was told there was nothing they could doEXTREMELY dissatisfied, out 175.00, and will NEVER use them again
on 06/28/I made a search online for airline tickets from Texas to New York for passengers for date 6/30/17, when the search went through it showed the options for the ticket I wanted to purchasedI was not aware that my specific request was changed by the website, amd provided dates that I did not requestI booked a flight under the impresion I was pirchasing a flight for 06/when in reality, unaware, I purchased a ticket for 7/02/insteadWhen arrived at the airport on 6/and attempted to print out the boarding passses, it was them when I relaize the wrong ticket was purchasedI then contacted the company they opened my ticket and then I atempted to use the credit from my open flight and when they had the change alsmost booked, one hour and forty minutes later, they wanted to wanted me to pay tue diference of $and tuiscwas after using my $credit, when the flight at that time aas $they wanted me to pay a total of $This company should not be a
I purchased international airline flight for June Flight out of United States was canceledThen all flights were canceledSpoke with three supervisorsThen I spoke with Delta Airlines, delta has refunded issued to the company instead of meAnd that was as of March 9, When I called the company to back, company says that they had issued a refund as of March 5, Contacted my bank and there is no pending refundCompany stated it will take to weeks to get my refundBut they also stated that they already issued itI did request from the company to head email confirmations on all updates to my accountI have only received one email to dateIn that email stated that they were initiating a refund
When I booked a flight I by phone I was not told that I was being booked a basic economy flight which means that I could not have a free carry on I would have to check my baggage and pay a feeIf it was explained to me I would have selected another ticket I tried calling the company and they were unwilling to work with me
Now I have to pay to take my baggage an expense I did not have in my budget
I’ve been on and off the phone with support all day to resolve a mixup with my creditThe same Flight they have me booked on is online and would have been covered by the credit they gave me, but they said I would have to pay $I have documentation of what they charged me and documentation of prices at that momentCustomer support is no help
I purchased a ticket, I bought insurance to go with the ticketI can fwd a screenshot of my policy which stated that the insurance covered refunds 100%I was charged an additional $which I did NOT authorizeI called the insurance people, they told me they could not refund me any moneyI called the airlines, they informed me they could not refund me either, that I should call the insurance backI called my bank and filed a claim as I had NOT authorized that additional transaction
On DEC I booking tickets flight from Los Angeles to Nuremberg Germany, latter I realize that the date was erroneous I call justfly to changes the dates fro 06/03/to 07/16/it was an error , originally the tickets will be 06/03/to 06/16/i call the customer services to change the date but the didn't want to change the tickets I explain that I dint want to cancel the tickets only change the date, I explain that I buy insurance for this flight just in case change dates or something happenthey cancel all my tickets flight and charge me a lot o money on 01/10/the tickets was canceli do not want to cancel but they dont want to change datesi pay $on 12/17/and on 01/11/they charge me for cancellation $the booking # is ***
This travel agency makes promises and then fails to follow through In November last year, I booked flights through JustFly for overseas travel this upcoming May The airline made significant changes to the itenerary (Adding 13+ hours to my outbound travel) and JustFly did not send me a notice of the change When I happened to look on their website and discovered the issue, I called them to request adjustments to the unacceptable travel schedule I have now spent over hours on the phone, in separate phone calls, and each time have been offered (and I accepted) alternate flights But the changes discussed & agreed are still not executed by their "schedule change" department This has been going on for several weeks Every time I call I am told "rest assured" that the changes will be made I have been assured that the airline has already provided the appropriate "waiver codes", so that should not be an obstacle Apparently, the only obstacle is JustFly's inefficiency, it's inability to communicate between departments and most certainly it's lack of communication with its customers
THE MOST HORRIBLE BOOKING EXPERIENCE EVER! I'm an avid traveler and not once have I have had to deal with a nightmare such as thisI was scouting expedia, skyscanner, hopper and kayak and decided I had found I good deal via the latterSo I clicked on the tickets I wanted to purchase, taking a screenshot at first saying it's $Not once did my browser redirect me to a new page (justfly.com) and so I wasn't even aware that I was on that siteAfter putting in all the details I get a message saying to check my emailI go ahead and do that and what do you know, I was charged $Where the hell did that number come from? Immediately I call them to cancel this "scam/bait and switch deal"They tell me it's been canceled and that I should get $refunded to my credit card within 2-business daysI wanted to make sure they had really canceled it so I called ANA Air and they said the ticket while the reservation was canceled, the ticket was still activeI went back and forth, called justfly.com times, ANA air times and still no refundBeyond pissed! Such scammers!
While I was making my purchase a box selection stated - Do you want to upgrade your ticket to standard economy for only $each way I selected this option as it noted I would receive the ability to bring on a full size caritem, reserved seat assignment, and earlier boardingWhen everything processed the ticket selection showed the additional money I spent ($20) for the upgrade and ($11.95) for preferred seating but the ticket was basic economyBasic economy does not allow a car(only a purse or brief case), you do not get your choice of seating, and are boarded lastI called on July 1st , within my cancellation window, and asked for the upgrade to be honoredThe representative I spoke with was of no assistance at all, and explained that the preferred seating just meant that they tell the airline where you want to sit, but the airline doesn't have to honor itShe did remove the $charge though I have yet to see a creditI asked about cancelling and she said the mo
I had to cancel a reservation due to a court date change that was beyond my controlJustfly cancelled my reservation for a fee but failed to tell me that when I rebooked my flight to use my credit, I would not be able to used the website pricesBecause I had a credit I am being charge $more than what the price of the flight is on their websiteI was not told that the prices on the website were not the prices I would be paying when I rebookedSo not only did I have to pay Justfly $to cancel my reservation, I have to pay an additional $to book my new reservationThis is ridiculousSo now instead of my flight being $it is $This type of price gouging should not be allowedI should be given a full refund due to the company not properly explaining their policy
The company placed a hold on my account for $2,and wouldn't send anything to my bank stating that it was done in error even after I had the bank send them a written statement with the reference numbers to the hold on my account to verify that the hold truly was on my bank accountThe customer service reps talked in circles and it took multiple times and over an hour on hold to get to a managerThe manager, don't trust it was one, talked in the same circles and in the end I gave up and hung up because I got sick of hearing the same thing! Poor Customer service! Right now I'm not sure if they are going to charge my account the extra or if the hold will expire but to either of these happen I can't use my money due to their errorDon't trust companies that can't own their mistakes and help their customers made it right!! Lucky I can handle having that kind of money on hold or my bills wouldn't be getting paid and I would be getting fees!! I will be filing a compliant if justfly.com charges the $2,to my account as it was not authorized and I have fully paid them for the price of my tickets
Booked online with justfly.com from DC to Beijing on 1/7/The flight was cancelled on the travel day of 4/28/with no reason and I was informed in the morning of that same daySpent many hours through the phone with justfly.com on 4/28, 5/18, 5/19, 5/and 5/29, trying to book another flight or get the refundjustfly.com agreed to refund the whole amount of $to my credit card and kept telling me to wait for the money to comeNow they told me that I need to fill out a form first in order to get the moneyThey never said about the form before or send me any email (except a nonreply email for my etickets) or paper mail about the caseAnd they said they could not send email to meI should send them an email! When I asked where to get the form and where to send the form, they gave me a fake email address that I could send the email to nowhere