Not a trustworthy ticket agencyBooked online with JustFlyWhen you pay for the reservation there is a menu bar that says Cancel Flight on their confirmation webpageHowever as soon as you get the ticket confirmation that option is removedSo I wanted to cancel my flight after hours and well within the hours permittedI could not do it online anymoreThe link they give you just circles back to the booking confirmation pageNo contact telephone number listed on their site! I had to google it!!! I got someone on the line and she cancelled the flightNo reimbursement yet, but for sure they will keep my $insurance and possibly another $for processing, while cancelling within 24hours should not cost the costumer a dimeUse other merchants and save on the headache
As some of the other complaints have also alleged, their cancellation and change policies are not at all as advertisedThey attempted to levy ridiculous charges, for example in addition to forfeiting the entire cost of my ticket to cancel, they threatened to charge me an additional dollarsTheir fares, to attempt to switch dates, were quoted to me as double and triple the amount online, and they would not change any other aspect of the ticket, effectively using their policies to force me to forfeit the ticket by not showing up for the flight, which is what the service representative told me to doShe didn't know any of the policies offhand, would put me on hold after each of my questions, and come back with conflicting quotes and information that did not add up
Justfly..*** really is a scam! I just booked a flight two...count them, two days ago for myself, my daughter and son-in-law and we decided to do something else I went on Justfly.*** web site to cancel the flights and was informed that they would only give me a "credit" for the flights and no refundAlso, that there would be a $cancellation fee per person! So, then I called to talk to a customer service person and was told again that my flights were non-refundable and that I would be given a "credit" for the flights and it would only cost me a $cancellation fee per person What kind of junk is this?!!! No where on their website did it say that the flights were "non-refundable." I also bought cancellation insurance through CSA Travel Protection and they had the nerve to tell me that since I just bought the insurance days ago, I could only give me the a refund of the cost of the insurance! REALLY?!!! They are both a scam and in cahoots together!
products were not as advertised, wording on the hour cancellation insurance is misleading, impossible to navigate the website without purchasing something you don't want, customer service is pleasant but powerless to change what's already happened due to the fine print that you never see
When searching for a flight, I entered the date for traveling, the date changed when I was booking a flight for my son and granddaughter My son noticed the date when I forwarded the email to him We had to cancel and they charged a $fee I rebooked thinking that I could get a credit but was told I had to email them It's been a month ago and three emails and never heard from them yet I'm going to complain to Delta since that is who Just Fly booked us with Justfly has poor customer service and I'll never book through them again
Our experience is similar to others My daughter was charged a $extended cancellation fee, and was told that she could change her flight reservation within hours at no cost She tried to do that, and was charged $ Just Fly (which is difficult to reach, and you will be on hold forever) advised that their fee is THEIR fee, and the airline cancellation fee is extra Also, after changing her reservation and being charged, it was changed at all Their customer service person continually interrupted, but did finally agree to simply cancel the flight and to charge only the $ I am skeptical that this will be honored, so will contact my bank immediately to challenge any charge over that amount Avoid this vendor if less expensive travel is your goal
On June 23, I bought a ticket for my daughter from DFW to Toronto (YYZ) for August 1st and coming back August 15th connecting to New York (JFK) the agent on the phone searched for me the flight information so my daughter could travel together with her cousins with the same flightFirst the agent told me he couldn't find the booking from DFW to JFK but found from JFK to Toronto (YYZ), then he said let me search more and finally he found from DFW with the price & centsThis is the details he gave; August 1st Delta Airline flight leaving at 9:from DFW to New York (JFK) arriving at 1:59pm August 1st Delta Airline flight leaving at 3:20pm from JFK to Toronto (YYZ) arriving at 5:29pm August 15th Delta Airline flight leaving at 9:20am from Torornto (YYZ) arriving Cinciinati,( KY) at 10:56am August 15th Delta Airline flight leaving at 2:36pm form Cincinati (KY) arriving DFW at 4:06pm I agreed with the price and I gave my visa card information and he read b
I made a flight reservation on Jan 2, and had to cancel itI as told different things from the reps at Just fly, I was told I would get a full price credit on the ticket and was not told about a$dollar cancellation fee if the credited and did not refund the moneyThey charged me but then had to credit that back but I was never informed that Frontier airline was also charging me a $cancellation feeI talked directly to Frontier airlines supervisor and was informed to call Just fly and they needed to be responsible for thisI then called Just fly again and told the supervisor to listen to all the convesationsShe informed me that they might have been misinformed through Frontier about their policySo I have now been charged cancellation fee, one was taken care of but now my purchuced ticket of $ credited ticket is now only worth $
I've been trying to get a refund for an airfare that I purchased in March for $USDI cancelled my reservation on November 21, 2016, had to pay a penalty of $USD at the time of cancellation, but the refund for the ticket I did not use has not taken placeI've called customer service and they put me on hold indefinitely because the accounting department is not availableThis is completely unacceptable
Due to a health issue, I had to cancel my flight as soon as I boardedI am a veteran with PTSD issues and I had forgot my medication at homeI got off the plane right away and called justfly customer service to cancelThat night, the customer service reps hung up on me twice, refused to let me speak to a manager so I gave up and called the next morningI was told I was going to be receiving $out of the $Then I see that justfly charged me an extra $to my cardI tried calling about it and the customer service reps said that it was apart of the fees and cancellationI did not agree to the $extra fee
I bought an expensive business class tickets from JustFly*** for the travel using Qatar AirlinesThe reference number is 091-904-My original return travel date from Chennai to Atlanta was on 28th May Due to the health issue I could not travel on 28th May so on May 27, 2018, I changed my travel date to 5th June and paid the change fee of $to ***Our credit card statement shows $was paid to the JustFly*** and $was paid to Qatar airlines for this change of travel date (total is $1036.00)Qatar airlines did issue the updated ticket with 5th June return travel dateThe flight from Chennai was on 5th June at 3:amI went to the airport at 12:amI was the first business class passenger who was attended by Qatar associate who handles the business class customersQatar associate that my ticket was cancelled by JUSTFLY*** so I can’t travelI notified my father and he spent 5+ hours on the phone call with JustFly*** and
I was naive I guess and thought I was purchasing an airline ticketCome to find out they drained my entire account over a $ticketI can not get no help from any of them at justfl*** worst experience ever! Please beware!
Stay FAR away from booking anything with Justfly*** They lure you in with great flight pricing and availability but cannot actually confirm a ticket for youThey canceled our week trip to Asia only days before our trip! They NEVER call you backThey'll NEVER let you speak to a manager or supervisorAnd to add insult to injury, they say it will take 6-WEEKS to refund our payment for the tickets!!! The absolute WORST business I've ever dealt with and I travel a lotMy lesson has been learned...if it looks too good to be true, it probably is! Run from this business as fast as you can
I was promised by a Justfly*** agent that I woiuld be charged $per person (total of $240.00) for the cancellation fees for my airline ticketsHowever, in the end I was charged $for each person, which is a total of $Therefore, Justfly.com owes me $
Terrible!!!!!! After booking our flight through them we had picked the wrong dateWe noticed and called them to change the flight dateThey said there would be a $fee for changing the date and then a $fee from the booking airlineThey said if you canceled the flights then you would only have the $fee for cancelingWe asked them if there would be any other fees associated with this and they said noWe agreed then to cancel the tickets and then rebook them for the correct datesWe payed the $fee and they credited the rest of the money towards future ticketsWe then tried booking our flights for the correct dates and they said they would use our credit but would be charged $per ticket to book flightsAfter going rounds and rounds they said They never said that and its in contract with well trained employees that would never say anything like thisThey refuse to grant what they said and will not void the $feeIf I would have known that there would have been the same fees for canceling I would have just payed the fees from the start instead of canceling themNow we have no tickets and they have our $1300!!!!!
I booked a flight through JustFly*** back in december As I had an event happening at the time of the flight I contacted the support line to see how much would cost to change the flight days for both passengersThey told me that there was a fee of $ per person, but if I cancelled the fee was just $ and was getting a credit of $ to book a flight for the same passengers, origin and destination and airlines, that could be used until December 14th The only thing I had to pay extra, was in case there was a difference on the airfareThen I ended the communication, searched for a new flight to make sure the rate was the same as I paid before and called back, to speak to another representative (Thursday 15th around 1:40pm CST) and reconfirm what the first person told me about the cancellationShe asked me for a few minutes and confirmed me that cancelling and rebooking was cheaper that changing dates, as it was $ per person against to $ per person, so a
I booked a ticket with Justfly.com on January 24th, from SFO to MIAMI (roundtrip) for travel dates Feb 15th and Feb 19th for around $For some reason, I had to postpone my tripI went back on the Justfly portal to modify my ticketMy options were: A) Pay a modification fee of $and the price difference B) Pay a cancellation fee of $and get travel credit back worth $I called the customer service to confirm that I could use the credit being promised in option B to book any flight I wantedThey assured me that this was indeed the caseI went with option B, paid $and cancelled my ticket to get $back in justfly creditOn February 11, I tried to book flights to Miami for my desired dateThe portal clearly shows that there are multiple flights available for my desired dates (28th Feb and 5th March) in the price range of $300-However the company is not allowing me to use my travel credit to book any of these flightsInstead they're giving me a sp
I purchased a air ticket from justfly***I needed a change of date for the onward journey and contacted customer careI was told that an additional price of $would be charged to which I agreedAbout an hour later, I received a call from justfly saying that the representative made a mistake with the the pricing and I had to pay an extra 100$ to confirm the change of datesI opted not to pay for it and asked the representative to connect me to the supervisorShe asked me to call back after which I was put on hold for a very long timesI could never reach the supervisor nor was my date changed for the original price quoted
My flight wuth my year old son was cancelled by tge airlineJustfly did not clearly unform me of the cancellationTgey emailed me about a "change" to the itinerary, but not tgat the flight is cancelledThey were not helpful in seeking alternative options in this situation
I, jose l malave went online on march 16th, to buy flight tickets to colombiaI ended up on skys scanner and this website linked me to justfly***it was around 1:30am when I made a reservation for passengers for the amount of $4,I put my debit card information and apparently everything went through because my wife got an email saying that the reservation was booked successfullyFew hours later I found out that the card was declined and I called justfly*** customer service to ask about itThey told me to contact my bank account or I could use another credit card, I said no because the money was on the account I gave them when I did the reservationI went to an ATM and found out my money was not in my bank account any moreSo how come is this possible? I know they took my money from the bankI called them in the morning of the same day of the transaction and justfly kept saying they did not take my money out of the account beacuse I did not have sufficient founds
Not a trustworthy ticket agencyBooked online with JustFlyWhen you pay for the reservation there is a menu bar that says Cancel Flight on their confirmation webpageHowever as soon as you get the ticket confirmation that option is removedSo I wanted to cancel my flight after hours and well within the hours permittedI could not do it online anymoreThe link they give you just circles back to the booking confirmation pageNo contact telephone number listed on their site! I had to google it!!! I got someone on the line and she cancelled the flightNo reimbursement yet, but for sure they will keep my $insurance and possibly another $for processing, while cancelling within 24hours should not cost the costumer a dimeUse other merchants and save on the headache
As some of the other complaints have also alleged, their cancellation and change policies are not at all as advertisedThey attempted to levy ridiculous charges, for example in addition to forfeiting the entire cost of my ticket to cancel, they threatened to charge me an additional dollarsTheir fares, to attempt to switch dates, were quoted to me as double and triple the amount online, and they would not change any other aspect of the ticket, effectively using their policies to force me to forfeit the ticket by not showing up for the flight, which is what the service representative told me to doShe didn't know any of the policies offhand, would put me on hold after each of my questions, and come back with conflicting quotes and information that did not add up
Justfly..*** really is a scam! I just booked a flight two...count them, two days ago for myself, my daughter and son-in-law and we decided to do something else I went on Justfly.*** web site to cancel the flights and was informed that they would only give me a "credit" for the flights and no refundAlso, that there would be a $cancellation fee per person! So, then I called to talk to a customer service person and was told again that my flights were non-refundable and that I would be given a "credit" for the flights and it would only cost me a $cancellation fee per person What kind of junk is this?!!! No where on their website did it say that the flights were "non-refundable." I also bought cancellation insurance through CSA Travel Protection and they had the nerve to tell me that since I just bought the insurance days ago, I could only give me the a refund of the cost of the insurance! REALLY?!!! They are both a scam and in cahoots together!
products were not as advertised, wording on the hour cancellation insurance is misleading, impossible to navigate the website without purchasing something you don't want, customer service is pleasant but powerless to change what's already happened due to the fine print that you never see
When searching for a flight, I entered the date for traveling, the date changed when I was booking a flight for my son and granddaughter My son noticed the date when I forwarded the email to him We had to cancel and they charged a $fee I rebooked thinking that I could get a credit but was told I had to email them It's been a month ago and three emails and never heard from them yet I'm going to complain to Delta since that is who Just Fly booked us with Justfly has poor customer service and I'll never book through them again
Our experience is similar to others My daughter was charged a $extended cancellation fee, and was told that she could change her flight reservation within hours at no cost She tried to do that, and was charged $ Just Fly (which is difficult to reach, and you will be on hold forever) advised that their fee is THEIR fee, and the airline cancellation fee is extra Also, after changing her reservation and being charged, it was changed at all Their customer service person continually interrupted, but did finally agree to simply cancel the flight and to charge only the $ I am skeptical that this will be honored, so will contact my bank immediately to challenge any charge over that amount Avoid this vendor if less expensive travel is your goal
On June 23, I bought a ticket for my daughter from DFW to Toronto (YYZ) for August 1st and coming back August 15th connecting to New York (JFK) the agent on the phone searched for me the flight information so my daughter could travel together with her cousins with the same flightFirst the agent told me he couldn't find the booking from DFW to JFK but found from JFK to Toronto (YYZ), then he said let me search more and finally he found from DFW with the price & centsThis is the details he gave; August 1st Delta Airline flight leaving at 9:from DFW to New York (JFK) arriving at 1:59pm August 1st Delta Airline flight leaving at 3:20pm from JFK to Toronto (YYZ) arriving at 5:29pm August 15th Delta Airline flight leaving at 9:20am from Torornto (YYZ) arriving Cinciinati,( KY) at 10:56am August 15th Delta Airline flight leaving at 2:36pm form Cincinati (KY) arriving DFW at 4:06pm I agreed with the price and I gave my visa card information and he read b
I made a flight reservation on Jan 2, and had to cancel itI as told different things from the reps at Just fly, I was told I would get a full price credit on the ticket and was not told about a$dollar cancellation fee if the credited and did not refund the moneyThey charged me but then had to credit that back but I was never informed that Frontier airline was also charging me a $cancellation feeI talked directly to Frontier airlines supervisor and was informed to call Just fly and they needed to be responsible for thisI then called Just fly again and told the supervisor to listen to all the convesationsShe informed me that they might have been misinformed through Frontier about their policySo I have now been charged cancellation fee, one was taken care of but now my purchuced ticket of $ credited ticket is now only worth $
I've been trying to get a refund for an airfare that I purchased in March for $USDI cancelled my reservation on November 21, 2016, had to pay a penalty of $USD at the time of cancellation, but the refund for the ticket I did not use has not taken placeI've called customer service and they put me on hold indefinitely because the accounting department is not availableThis is completely unacceptable
Due to a health issue, I had to cancel my flight as soon as I boardedI am a veteran with PTSD issues and I had forgot my medication at homeI got off the plane right away and called justfly customer service to cancelThat night, the customer service reps hung up on me twice, refused to let me speak to a manager so I gave up and called the next morningI was told I was going to be receiving $out of the $Then I see that justfly charged me an extra $to my cardI tried calling about it and the customer service reps said that it was apart of the fees and cancellationI did not agree to the $extra fee
I bought an expensive business class tickets from JustFly*** for the travel using Qatar AirlinesThe reference number is 091-904-My original return travel date from Chennai to Atlanta was on 28th May Due to the health issue I could not travel on 28th May so on May 27, 2018, I changed my travel date to 5th June and paid the change fee of $to ***Our credit card statement shows $was paid to the JustFly*** and $was paid to Qatar airlines for this change of travel date (total is $1036.00)Qatar airlines did issue the updated ticket with 5th June return travel dateThe flight from Chennai was on 5th June at 3:amI went to the airport at 12:amI was the first business class passenger who was attended by Qatar associate who handles the business class customersQatar associate that my ticket was cancelled by JUSTFLY*** so I can’t travelI notified my father and he spent 5+ hours on the phone call with JustFly*** and
I was naive I guess and thought I was purchasing an airline ticketCome to find out they drained my entire account over a $ticketI can not get no help from any of them at justfl*** worst experience ever! Please beware!
Stay FAR away from booking anything with Justfly*** They lure you in with great flight pricing and availability but cannot actually confirm a ticket for youThey canceled our week trip to Asia only days before our trip! They NEVER call you backThey'll NEVER let you speak to a manager or supervisorAnd to add insult to injury, they say it will take 6-WEEKS to refund our payment for the tickets!!! The absolute WORST business I've ever dealt with and I travel a lotMy lesson has been learned...if it looks too good to be true, it probably is! Run from this business as fast as you can
I was promised by a Justfly*** agent that I woiuld be charged $per person (total of $240.00) for the cancellation fees for my airline ticketsHowever, in the end I was charged $for each person, which is a total of $Therefore, Justfly.com owes me $
Terrible!!!!!! After booking our flight through them we had picked the wrong dateWe noticed and called them to change the flight dateThey said there would be a $fee for changing the date and then a $fee from the booking airlineThey said if you canceled the flights then you would only have the $fee for cancelingWe asked them if there would be any other fees associated with this and they said noWe agreed then to cancel the tickets and then rebook them for the correct datesWe payed the $fee and they credited the rest of the money towards future ticketsWe then tried booking our flights for the correct dates and they said they would use our credit but would be charged $per ticket to book flightsAfter going rounds and rounds they said They never said that and its in contract with well trained employees that would never say anything like thisThey refuse to grant what they said and will not void the $feeIf I would have known that there would have been the same fees for canceling I would have just payed the fees from the start instead of canceling themNow we have no tickets and they have our $1300!!!!!
I booked a flight through JustFly*** back in december As I had an event happening at the time of the flight I contacted the support line to see how much would cost to change the flight days for both passengersThey told me that there was a fee of $ per person, but if I cancelled the fee was just $ and was getting a credit of $ to book a flight for the same passengers, origin and destination and airlines, that could be used until December 14th The only thing I had to pay extra, was in case there was a difference on the airfareThen I ended the communication, searched for a new flight to make sure the rate was the same as I paid before and called back, to speak to another representative (Thursday 15th around 1:40pm CST) and reconfirm what the first person told me about the cancellationShe asked me for a few minutes and confirmed me that cancelling and rebooking was cheaper that changing dates, as it was $ per person against to $ per person, so a
I booked a ticket with Justfly.com on January 24th, from SFO to MIAMI (roundtrip) for travel dates Feb 15th and Feb 19th for around $For some reason, I had to postpone my tripI went back on the Justfly portal to modify my ticketMy options were: A) Pay a modification fee of $and the price difference B) Pay a cancellation fee of $and get travel credit back worth $I called the customer service to confirm that I could use the credit being promised in option B to book any flight I wantedThey assured me that this was indeed the caseI went with option B, paid $and cancelled my ticket to get $back in justfly creditOn February 11, I tried to book flights to Miami for my desired dateThe portal clearly shows that there are multiple flights available for my desired dates (28th Feb and 5th March) in the price range of $300-However the company is not allowing me to use my travel credit to book any of these flightsInstead they're giving me a sp
I purchased a air ticket from justfly***I needed a change of date for the onward journey and contacted customer careI was told that an additional price of $would be charged to which I agreedAbout an hour later, I received a call from justfly saying that the representative made a mistake with the the pricing and I had to pay an extra 100$ to confirm the change of datesI opted not to pay for it and asked the representative to connect me to the supervisorShe asked me to call back after which I was put on hold for a very long timesI could never reach the supervisor nor was my date changed for the original price quoted
My flight wuth my year old son was cancelled by tge airlineJustfly did not clearly unform me of the cancellationTgey emailed me about a "change" to the itinerary, but not tgat the flight is cancelledThey were not helpful in seeking alternative options in this situation
I, jose l malave went online on march 16th, to buy flight tickets to colombiaI ended up on skys scanner and this website linked me to justfly***it was around 1:30am when I made a reservation for passengers for the amount of $4,I put my debit card information and apparently everything went through because my wife got an email saying that the reservation was booked successfullyFew hours later I found out that the card was declined and I called justfly*** customer service to ask about itThey told me to contact my bank account or I could use another credit card, I said no because the money was on the account I gave them when I did the reservationI went to an ATM and found out my money was not in my bank account any moreSo how come is this possible? I know they took my money from the bankI called them in the morning of the same day of the transaction and justfly kept saying they did not take my money out of the account beacuse I did not have sufficient founds