I booked a round trip ticket from Charlotte (CLT) to Kolkata(CCU) India on Nov 24, My CLT to NYC flight was cancelled by airline due to bad weather due to which by entire trip was cancelledI contacted justfly*** for a rebooking on a different date, they said there are no flights available and they cancelled the outbound ticket and I was told to expect a refund in 6-weeksI called justfly*** like 20-times and each time they say that the airline has not processed the refundSo, I contacted the airline(Air India) over phone and they said that justfly*** has never send them a request to process the refundEverytime, I get a different answer from justfly*** executives
I booked a fare online at the JustFly website and selected a departure date of September 15th with a return date of September 17th However the confirmation provided to me after the purchase was with a return date of December 17th I immediately called customer service to let them know about the technical malfunction of their website and request a refundThey told me they would charge me $to cancel the flight I had made minutes priorThe representative I spoke with would not provide an agent ID or identifier other than the name JessI spoke with her at approximately 1pm on Wednesday September 6thShe told me that their is no problem with the system without even checking with anyoneI asked to speak with a supervisor and she told me I could not and would simply receive the same rejected request for a refundI asked again and she put me on hold for minuteWhen she returned she said her supervisor said they could charge me a $feeI told her that was still
I purchased flights to and from Germany that we completed on May 7, We did not check our bags flying out, but on return we checked two bags, and per Justfly's booking confirmation we were allotted first checked bag free for each ticketWell *** air stated that our ticket was purchased as Economy light, so we had to pay Euros($105) per bag in order to board and the *** Air agent would not accept what was stated on our Justfly receiptJustfly states that this ticket was booked as Economy and that *** air is incorrect in their definitionIn dealing with both *** air and Justfly, no one will work to resolve the claim stating their company is not accountable for the errorTrying to deal with *** air is one of the worst experiences, let alone having Justfly work to resolve the issue or escalate itWarning anyone looking to book travel with these companies, I wish you all the luck!
I purchased adult flights through Justfly***, I believe it may have been my error, but I cannot believe I would have been so mistaken as to have selected a flight with a hour layoverHowever, I was willing to accept the error was mineI did not attempt to blame Justfly*** when I called customer service within an hour of booking the flight, in fact it was minutes laterThe customer service agent stated they could not change the flight, which is what I expected, she went on to say because I purchased the extended cancellation option that was my best course of actionI would be charged only the $I paid for the extended cancellation optionI explained the flights had been booked less than an hour from my call and had been an honest error, also pointing out they had a hour cancellation policy that provides a full refund subject to cancellation fees...so not a full refund reallyThey charged me $for cancelling less than an hour after the purchase due to what wa
Buyer beware,
My wife and I purchased tickets in April for December flights through JustFly.***
We called days before our flights to update our FFN and the representative said our flights were on time and transferred us to have our FFN updated The new representative informed us she would not be updating our numbers and that our flights were canceled since *** filed for bankruptcy on August The representative then advised we would not receive any of our money back and there was nothing else JustFly.*** would do for us After taking a breath after receiving all of this information I explained they hadn’t done anything for us, so saying they “nothing else” is invalid I spent hours and minutes attempting to escalate the claim to a manager, but the supervisor would not transfer me to the next level and went as far as to say “I am the last person on the face of the earth you can speak to within JustFly.*** regarding this matter.” I took this as a death threatI have traveled around the world several times with 15+ airline services over the last years and this is the worst company I have ever dealt with Do not book with JustFly.*** and be sure to tell your friends and neighbors, Do Not Book Flights With JustFly.*** there should be an option to rate JustFly.*** as -as they do not rate the I am required to input
JustFly has included several clauses that are not followed even by the company themselvesWe in particular are a victim to the unethical conduct of JustFlyWe have bought the flight tickets and we were able to take the first flight however, on our way back, we were not able to board the flight as they said: "We can not pull up your information."
How can they possibly not be able to pull up our information, if for they first flight were able to board and fly without any problems?! Not only this, however, when we tried to contact their customer service, they did not reply at all to our complaintWe could only contact them through the credit dispute which up to this point are still unresolvedOur total amount for the cost of the flight was $2110.07, however we only asked for $as that was the amount for not being able to board the second flightWe bought the ticket hours before the flight and they have sent us a confirmation letter, confirming that all the flights are booked and accounted for, however, we were still not able to board the flight and not able to seek redressIf anyone is reading this, it is all good and dandy when your experience is good, however, it is when you've been wronged, that you see the gilded company for what it is
In 8/2/17, I booked a flight reservation from RDU to HBE for myself and wife, Justfly's website said, I can get a full refund if I canceled within hours, and I didI called and the CS helped me to cancel the ticket and I was told that a full credit will be refunded to my CC accountA few weeks later I reviewed my CC statement, I didn't find any creditI contacted Justfly since then at least times, every time I had to stay on the phone with them between to minutes, in the end of every call, I got a promise that the issue will be taken care of "never Happend", I'd get a call back from them, "never happened" or they hung up on me just to end the call, it happened times, and the last time happened minutes ago by supervisor his name is "***" I filed a dispute with my credit card in October, they couldn't get help because most of the charge went direct to the airline which has nothing to do with this reservation., when I called Justfly for the credit after Contacting my c
On Oct 08,I ordered from Justfly.com a return airline ticket from Tucson AZ to Ho Chi Minh City/ Vietnam for departure on Dec 11, and a return on Jan 12, Three day before departure, while checking the schedule, I noticed a change, a shortening of the layover time in one leg of the return itineraryI contacted Justfly by phone to have it correctedThe correction resulted in my return date to be Jan 13, a day laterBefore my departure from Vietnam, I checked with *** *** *** online and found that my name was not on the passenger listRepeated long distance calls from Ho Chi Minh City to Justfly to have my reservation confirmed/reinstated did not bring any results nor was I given any alternatives or adviseI had no choice but to purchase and pay for a new return ticket to get homeIn the meantime, *** *** informed me that Justfly had cancelled the scheduled flight on Jan 12, but not ordered one for Jan The airline reimbursed me for the cost of the f
I reserved tickets on a flight with Justly.com for $eachSix hours later, I saw another flight leaving earlier the same day for $on Justly.comI cancelled my first flight at a cost of $x =$(They said this was the fee for cancellations after hours from booking.) The woman at Justly.com stated I could not book the new flight until she cancelled the first flightWhile she was processing my cancellation, I was simultaneously booking the cheaper flightI booked my seats and was shown the $rateAs soon as I placed the credit card info, I was told the rate had jumped to $I did not book this flight The website stated the cheaper rate was no longer availableThis all took place in less than a few minutesI then requested a refund on my $cancellation feeI was denied the refundThis company is obviously ripping people off
On 4/24/I booked two flights through Justfly***, Booking Reference Number ***A total of $1,was charged to my credit card in four separate charges - two charges of $on 4/27/for airfare, $for the booking and insurance and two charges of $for seat assignmentsAll of the charges were authorized and processed by Justfly***On May 7, I received email notification that there was a problem with my flight, and it turns out Air Europa, the carrier, could not honor the return flight, therefore the flight they sold me was invalidA refund was to be issued to my credit card, however the company is refusing to refund the insurance purchase and the seat selection feesI called and demanded a full refund for everything I was charged and they refusedTo date I have received a refund of the two $charges onlyThey were unable to deliver the flight I had purchased, and they need to refund all of my money
On Sunday November 12, my wife and I booked a flight through Justfly*** with trip cancellation insurance to Honolulu, HawaiiThis was $After paying for this flight we realized we booked the wrong destination in Hawaii, and paid for an additional flight to the right destination through justfly*** for $We went to cancel our first flight on the internet through justfly,but our trip cancellation insurance didn't come into effect until the following day November 13, and justfly were charging $to cancelSo I decided to call United who the airfare tickets were with and cancel directly with themHowever, United were unable to cancel our flight and provide a refund as they did not have our payment, Justfly still had our moneyThe following day, November 13, my wife and I canceled our flight through Justfly where they charged us $cancellation fee, cancelled our trip cancellation insurance and told us wrong destinations are not covered and refused to give us a refund
JustFly*** advertised on their website cheap business class ticket from New York to Dubai on Ukraine Int'l Airline (@ US$685/-) back in August I called their office to verify the deal and I was assured that these are genuine business class ticketsOn 7th August 2017, I purchased business class tickets for the cost of US$ 1,for travel on 12th January On 3rd January 2018, I received an email from the airline advising about change in outward flight timeI called JustFly for verification and they told me that my reservation is OK in Business Class and transit time at Kiev airport is enough to get my connectionI also called the airline for confirmation who told me that I am not booked in Business, but seats are confirmed in economySince 3rd January, I am daily calling JustFly to resolve the matter and to get me Business class seats with no resolution till dateThe original tickets issued were for business class but now they have changed it to economyI need a r
I booked two tickets for me and my wife on *** which I had to cancel due to change in travel plansThe website directed me to call their customer service number as I tried to cancel the ticket myself from their websiteSo I called and cancelled the ticket without any issuesSpecifically the agent said that I will be receiving a "full refund" within 2-business days without mentioning any fees or penalties, which is what I expected based on the common practice of airlines and online travel agents in the USSpecifically the agent used the "full refund" term multiple times as she was confirming my intention to cancel the flight
One day later, when I checked my account on *** I noticed a receipt that shows a $change fee ($per person), which is apparently a cancellation fee that I was never told about Had I known about the fee I would have kept my reservationThis is a clear case of misleading the consumer by not disclosing important information regarding
I booked a flight with this travel company in December and had to cancel it for work reasonsI was charged $for a cancellation fee (which is fine)I have been trying to now use my credit which is for $to book a new flight and I am unable toI am given the option to search for a new flight using my credit and when I do so, I am told by the website that they are "searching" yet no flights ever show upI have tried calling multiple timesI was on hold for over three hours yesterday from multiple phone callsWhen I actually got in contact with someone they told me they could not book a flight using travel credit and I would need to be transferredI then was on hold for over an hour and no one picked upThere is currently no way for me to use my credit
Hello, I talked with a representative at length yesterday regarding the insurance for my JustFly*** tripDue to a death in the family I was unable to make my outbound flight from ChicagoIt was falsely communicated on my Justfly*** account that my travel insurance was valid on the date of travelI purchased insurance on March 29th, 2016, but when I talked to a Justfly*** representative on May 10th, 2016, he informed me that my card was not processed when an attempt to purchase insurance was madeBecause the insurance was not processed I've lost my entire round trip flight to London at a loss.I am asking for Justfly*** to honor the insurance purchase or allow me to update my credit card info used to purchase travel insurance in order to reschedule my flight due to the following: Based on the data below: my account showed that travel insurance was active on the day of departure May 9th which would allow me the chance to make changes to my flight in the event of an emerg
I was about to purchase a ticket online, but called them to find out about a seating concernThey were helpful on the phone & asked if I'd like to book the ticket over the phoneI asked if there'd be an additional cost & they said noHowever they were unable to find the flight I was looking at on my computer (on their website), which was flight with JAL (Tokyo to San Diego)But apparently, she found me a flight a couple of hours later & asked if that would be okI said that was fineWell...they ended up booking me to a different location altogetherWhen I noticed and called them to have the error corrected, they said that wasn't possibleI asked if they had a recording of the call so they could confirm that I had requested a different destinationThey said it would go to the investigative department & could take up to daysI still needed the correct flight, so they booked another one for me...which I paid forBut this time, on the correct flight back fro
Due to an unfortunate incident, the death of a person close to me, I had to cancel a round trip flight from New York to LAThe airline, Virgin America instantaneously offered to refund my flight and waive any feesJustfly offered to do the same but claims it requires some confirmation from Virgin America so it can go throughThere have been two months since I first began to try and cancel the flight seemingly without any changes in this situationJustfly claims that they requested the confirmation from Virgin America and are just waiting back to receive a waiver codeHowever, they refused to give me any proof that they have requested any such documentation, refuse to allow me to speak with the department that requested this documentation, refuse to copy me on emails to Virgin AmericaI have twice called Virgin America about this issue, they are fully willing to give the waiver code and have twice called justfly with me on the phone offering to give the documentation to them immed
First of all upon ordering a flight the price change after the price change the return date changed when I called customer service to correct this they said it would cost a fee to change the date then they said it would cost the cancellation fee of $to cancel the ticket in a negotiated down to but it is very upsetting and they were being very difficult They would spell things wrong repeat things back wrong and keep going up in price is and down in prices and all together pretty much shady
I booked a round trip ticket from Charlotte (CLT) to Kolkata(CCU) India on Nov 24, My CLT to NYC flight was cancelled by airline due to bad weather due to which by entire trip was cancelledI contacted justfly*** for a rebooking on a different date, they said there are no flights available and they cancelled the outbound ticket and I was told to expect a refund in 6-weeksI called justfly*** like 20-times and each time they say that the airline has not processed the refundSo, I contacted the airline(Air India) over phone and they said that justfly*** has never send them a request to process the refundEverytime, I get a different answer from justfly*** executives
I booked a fare online at the JustFly website and selected a departure date of September 15th with a return date of September 17th However the confirmation provided to me after the purchase was with a return date of December 17th I immediately called customer service to let them know about the technical malfunction of their website and request a refundThey told me they would charge me $to cancel the flight I had made minutes priorThe representative I spoke with would not provide an agent ID or identifier other than the name JessI spoke with her at approximately 1pm on Wednesday September 6thShe told me that their is no problem with the system without even checking with anyoneI asked to speak with a supervisor and she told me I could not and would simply receive the same rejected request for a refundI asked again and she put me on hold for minuteWhen she returned she said her supervisor said they could charge me a $feeI told her that was still
I purchased flights to and from Germany that we completed on May 7, We did not check our bags flying out, but on return we checked two bags, and per Justfly's booking confirmation we were allotted first checked bag free for each ticketWell *** air stated that our ticket was purchased as Economy light, so we had to pay Euros($105) per bag in order to board and the *** Air agent would not accept what was stated on our Justfly receiptJustfly states that this ticket was booked as Economy and that *** air is incorrect in their definitionIn dealing with both *** air and Justfly, no one will work to resolve the claim stating their company is not accountable for the errorTrying to deal with *** air is one of the worst experiences, let alone having Justfly work to resolve the issue or escalate itWarning anyone looking to book travel with these companies, I wish you all the luck!
I purchased adult flights through Justfly***, I believe it may have been my error, but I cannot believe I would have been so mistaken as to have selected a flight with a hour layoverHowever, I was willing to accept the error was mineI did not attempt to blame Justfly*** when I called customer service within an hour of booking the flight, in fact it was minutes laterThe customer service agent stated they could not change the flight, which is what I expected, she went on to say because I purchased the extended cancellation option that was my best course of actionI would be charged only the $I paid for the extended cancellation optionI explained the flights had been booked less than an hour from my call and had been an honest error, also pointing out they had a hour cancellation policy that provides a full refund subject to cancellation fees...so not a full refund reallyThey charged me $for cancelling less than an hour after the purchase due to what wa
Buyer beware,
My wife and I purchased tickets in April for December flights through JustFly.***
We called days before our flights to update our FFN and the representative said our flights were on time and transferred us to have our FFN updated The new representative informed us she would not be updating our numbers and that our flights were canceled since *** filed for bankruptcy on August The representative then advised we would not receive any of our money back and there was nothing else JustFly.*** would do for us After taking a breath after receiving all of this information I explained they hadn’t done anything for us, so saying they “nothing else” is invalid I spent hours and minutes attempting to escalate the claim to a manager, but the supervisor would not transfer me to the next level and went as far as to say “I am the last person on the face of the earth you can speak to within JustFly.*** regarding this matter.” I took this as a death threatI have traveled around the world several times with 15+ airline services over the last years and this is the worst company I have ever dealt with Do not book with JustFly.*** and be sure to tell your friends and neighbors, Do Not Book Flights With JustFly.*** there should be an option to rate JustFly.*** as -as they do not rate the I am required to input
JustFly has included several clauses that are not followed even by the company themselvesWe in particular are a victim to the unethical conduct of JustFlyWe have bought the flight tickets and we were able to take the first flight however, on our way back, we were not able to board the flight as they said: "We can not pull up your information."
How can they possibly not be able to pull up our information, if for they first flight were able to board and fly without any problems?! Not only this, however, when we tried to contact their customer service, they did not reply at all to our complaintWe could only contact them through the credit dispute which up to this point are still unresolvedOur total amount for the cost of the flight was $2110.07, however we only asked for $as that was the amount for not being able to board the second flightWe bought the ticket hours before the flight and they have sent us a confirmation letter, confirming that all the flights are booked and accounted for, however, we were still not able to board the flight and not able to seek redressIf anyone is reading this, it is all good and dandy when your experience is good, however, it is when you've been wronged, that you see the gilded company for what it is
In 8/2/17, I booked a flight reservation from RDU to HBE for myself and wife, Justfly's website said, I can get a full refund if I canceled within hours, and I didI called and the CS helped me to cancel the ticket and I was told that a full credit will be refunded to my CC accountA few weeks later I reviewed my CC statement, I didn't find any creditI contacted Justfly since then at least times, every time I had to stay on the phone with them between to minutes, in the end of every call, I got a promise that the issue will be taken care of "never Happend", I'd get a call back from them, "never happened" or they hung up on me just to end the call, it happened times, and the last time happened minutes ago by supervisor his name is "***" I filed a dispute with my credit card in October, they couldn't get help because most of the charge went direct to the airline which has nothing to do with this reservation., when I called Justfly for the credit after Contacting my c
They are crooks, pulled the bait and switch and I had to pay an additional from what was originally listedNever returned my calls
On Oct 08,I ordered from Justfly.com a return airline ticket from Tucson AZ to Ho Chi Minh City/ Vietnam for departure on Dec 11, and a return on Jan 12, Three day before departure, while checking the schedule, I noticed a change, a shortening of the layover time in one leg of the return itineraryI contacted Justfly by phone to have it correctedThe correction resulted in my return date to be Jan 13, a day laterBefore my departure from Vietnam, I checked with *** *** *** online and found that my name was not on the passenger listRepeated long distance calls from Ho Chi Minh City to Justfly to have my reservation confirmed/reinstated did not bring any results nor was I given any alternatives or adviseI had no choice but to purchase and pay for a new return ticket to get homeIn the meantime, *** *** informed me that Justfly had cancelled the scheduled flight on Jan 12, but not ordered one for Jan The airline reimbursed me for the cost of the f
I reserved tickets on a flight with Justly.com for $eachSix hours later, I saw another flight leaving earlier the same day for $on Justly.comI cancelled my first flight at a cost of $x =$(They said this was the fee for cancellations after hours from booking.) The woman at Justly.com stated I could not book the new flight until she cancelled the first flightWhile she was processing my cancellation, I was simultaneously booking the cheaper flightI booked my seats and was shown the $rateAs soon as I placed the credit card info, I was told the rate had jumped to $I did not book this flight The website stated the cheaper rate was no longer availableThis all took place in less than a few minutesI then requested a refund on my $cancellation feeI was denied the refundThis company is obviously ripping people off
On 4/24/I booked two flights through Justfly***, Booking Reference Number ***A total of $1,was charged to my credit card in four separate charges - two charges of $on 4/27/for airfare, $for the booking and insurance and two charges of $for seat assignmentsAll of the charges were authorized and processed by Justfly***On May 7, I received email notification that there was a problem with my flight, and it turns out Air Europa, the carrier, could not honor the return flight, therefore the flight they sold me was invalidA refund was to be issued to my credit card, however the company is refusing to refund the insurance purchase and the seat selection feesI called and demanded a full refund for everything I was charged and they refusedTo date I have received a refund of the two $charges onlyThey were unable to deliver the flight I had purchased, and they need to refund all of my money
On Sunday November 12, my wife and I booked a flight through Justfly*** with trip cancellation insurance to Honolulu, HawaiiThis was $After paying for this flight we realized we booked the wrong destination in Hawaii, and paid for an additional flight to the right destination through justfly*** for $We went to cancel our first flight on the internet through justfly,but our trip cancellation insurance didn't come into effect until the following day November 13, and justfly were charging $to cancelSo I decided to call United who the airfare tickets were with and cancel directly with themHowever, United were unable to cancel our flight and provide a refund as they did not have our payment, Justfly still had our moneyThe following day, November 13, my wife and I canceled our flight through Justfly where they charged us $cancellation fee, cancelled our trip cancellation insurance and told us wrong destinations are not covered and refused to give us a refund
JustFly*** advertised on their website cheap business class ticket from New York to Dubai on Ukraine Int'l Airline (@ US$685/-) back in August I called their office to verify the deal and I was assured that these are genuine business class ticketsOn 7th August 2017, I purchased business class tickets for the cost of US$ 1,for travel on 12th January On 3rd January 2018, I received an email from the airline advising about change in outward flight timeI called JustFly for verification and they told me that my reservation is OK in Business Class and transit time at Kiev airport is enough to get my connectionI also called the airline for confirmation who told me that I am not booked in Business, but seats are confirmed in economySince 3rd January, I am daily calling JustFly to resolve the matter and to get me Business class seats with no resolution till dateThe original tickets issued were for business class but now they have changed it to economyI need a r
I booked two tickets for me and my wife on *** which I had to cancel due to change in travel plansThe website directed me to call their customer service number as I tried to cancel the ticket myself from their websiteSo I called and cancelled the ticket without any issuesSpecifically the agent said that I will be receiving a "full refund" within 2-business days without mentioning any fees or penalties, which is what I expected based on the common practice of airlines and online travel agents in the USSpecifically the agent used the "full refund" term multiple times as she was confirming my intention to cancel the flight
One day later, when I checked my account on *** I noticed a receipt that shows a $change fee ($per person), which is apparently a cancellation fee that I was never told about Had I known about the fee I would have kept my reservationThis is a clear case of misleading the consumer by not disclosing important information regarding
I booked a flight with this travel company in December and had to cancel it for work reasonsI was charged $for a cancellation fee (which is fine)I have been trying to now use my credit which is for $to book a new flight and I am unable toI am given the option to search for a new flight using my credit and when I do so, I am told by the website that they are "searching" yet no flights ever show upI have tried calling multiple timesI was on hold for over three hours yesterday from multiple phone callsWhen I actually got in contact with someone they told me they could not book a flight using travel credit and I would need to be transferredI then was on hold for over an hour and no one picked upThere is currently no way for me to use my credit
Hello, I talked with a representative at length yesterday regarding the insurance for my JustFly*** tripDue to a death in the family I was unable to make my outbound flight from ChicagoIt was falsely communicated on my Justfly*** account that my travel insurance was valid on the date of travelI purchased insurance on March 29th, 2016, but when I talked to a Justfly*** representative on May 10th, 2016, he informed me that my card was not processed when an attempt to purchase insurance was madeBecause the insurance was not processed I've lost my entire round trip flight to London at a loss.I am asking for Justfly*** to honor the insurance purchase or allow me to update my credit card info used to purchase travel insurance in order to reschedule my flight due to the following: Based on the data below: my account showed that travel insurance was active on the day of departure May 9th which would allow me the chance to make changes to my flight in the event of an emerg
I was about to purchase a ticket online, but called them to find out about a seating concernThey were helpful on the phone & asked if I'd like to book the ticket over the phoneI asked if there'd be an additional cost & they said noHowever they were unable to find the flight I was looking at on my computer (on their website), which was flight with JAL (Tokyo to San Diego)But apparently, she found me a flight a couple of hours later & asked if that would be okI said that was fineWell...they ended up booking me to a different location altogetherWhen I noticed and called them to have the error corrected, they said that wasn't possibleI asked if they had a recording of the call so they could confirm that I had requested a different destinationThey said it would go to the investigative department & could take up to daysI still needed the correct flight, so they booked another one for me...which I paid forBut this time, on the correct flight back fro
bait and swith on flight prices
Due to an unfortunate incident, the death of a person close to me, I had to cancel a round trip flight from New York to LAThe airline, Virgin America instantaneously offered to refund my flight and waive any feesJustfly offered to do the same but claims it requires some confirmation from Virgin America so it can go throughThere have been two months since I first began to try and cancel the flight seemingly without any changes in this situationJustfly claims that they requested the confirmation from Virgin America and are just waiting back to receive a waiver codeHowever, they refused to give me any proof that they have requested any such documentation, refuse to allow me to speak with the department that requested this documentation, refuse to copy me on emails to Virgin AmericaI have twice called Virgin America about this issue, they are fully willing to give the waiver code and have twice called justfly with me on the phone offering to give the documentation to them immed
First of all upon ordering a flight the price change after the price change the return date changed when I called customer service to correct this they said it would cost a fee to change the date then they said it would cost the cancellation fee of $to cancel the ticket in a negotiated down to but it is very upsetting and they were being very difficult They would spell things wrong repeat things back wrong and keep going up in price is and down in prices and all together pretty much shady