I bought airline tickets through JustFly and was charged more than it showed after fees were added onWhen I caked to cancel they have me on hold for over an hour- they do not want to deal with me so they are just keeping me on holdThe site never told me there was stops on my flight or I would not have booked because I have young children and do not want to make them go through that many take offsAlso, the site said there was only tickets left on this flight---- another LIE! My aunt booked this same flight after meI want to cancel my flight and rebook with a reputable companyI have never booked with this company nor will I againThen the supervisor, ***, hung up on me when I was trying to explain the lies JustFly have on their site and the Revdex.com complaints on this company
Bought two tickets to Japan through JustFlyThere was a VERY minor error on the middle name of the other passengerI called them to have it fixed, they said it will cost $to fix itI paid it, then they said they will have to reissue the ticket, and they will let me know when it goes throughNot only did they not notify me, of anything at all, I found out they reissued the ticket with the same name errorNo change, but they charged me $When I called them to ask to fix it, they said that I need to be patient and they will fix itTwo weeks have passedFlight is coming upI told them that they already "fixed it" but nothing happenedThey said that I did something wrong, etc etcI've spent about hours in total on the phone with these people, over phone callsNow, we have to just roll the dice and hope that this error isn't too majorBut we're lucky that we have TSA Pre-check and other things that can help usI would not ever use these peopleIt was such a waste of time, and the $I saved buying off of them is not worth the headache
Justfly spelled our names incorrectly on or flight ticketsThey wanted to charge me $in order to change one consonant in each nameIt is not my responsibility to fix their mistakeYesterday I was on hold for an hour with no resolutionToday so far I've been on intermittent hold for more than hours still no resolutionAsked three or four times to speak to a supervisor, have not been allowed to speak with a supervisor
On June 8th I purchased a flight and the transaction timed outTimed out notice said that it was cancelled and that my card was not charged The confirmation on cancellation form was ***
They charged my card $anyways and now will not return the money or cooperate with my bank
I did a second transaction to get the flight and that went through and second transaction flight was taken
NEVER EVER USE THIS COMPANY!!I booked a flight and had to change the datesI was charged a penalty more that what I was quoted and I couldn't get it refundedThey are the worst, worst, worst company in the WORLD!!! They take your money and could care less about itThey are a rip off
I would never buy my airline tickets justfly.com again They may have cheap prices but
their customer service is horrid, I couldn't even understand what the gentlemen was saying over the phone I could tell he was reading from a script, he kept messing up and than apologizing He didn't have any idea how to help me or what I was even askingI ended up calling a second time just to figure out what was going on
I found the flight $cheaper later (on their website) and they wouldn't help me at all I couldn't cancel my flight (even though I was willing to pay the cancellation fee of $150+) They gave me no optionsThe second lady I spoke with told me your only option is to not show up at the airport but you will still be charged for the flight I understand flight amounts change but most companies including Expedia would let me pay the fee, cancel the flight and then I could have still saved over $ No, justfly told me I was out of luck there was nothing I could do
Think twice before you book with justfly.com I know I will never use them again Companies that actually value their customers and will help them instead of giving them zero support, and zero options are the companies that I will turn to instead
Justfly cancels flights without notice Their automated customer service line is nonfunctional They are non-responsive to entries on multiple types of phones If the automated system is responsive, it takes minutes of going through the options before it’s possible to talk to a humanWhen traveling internationally phone rates are as high as $3/min One should not have to spend two hours calling at these rates to resolve issues that should not happen in the first place Human representatives, if ever reached, don't speak English well, can't problem solve, and offer scripted phrases If disconnected, they do not call back if you ask them to I offered two numbers to reach me and they did not call back on eitherMy sister and I are traveling with British Airways from Dhaka to Boston via Doha and London, operated by Qatar Airways from Dhaka to DohaIn Dhaka:
Check in at Dhaka airport at Qatar Airways (on behalf of British Airways) revealed that Justfly never booked the flight, even though I received confirmation booking via email After all the automated phone issues and disconnected calls from customer service, I never received a call back Instead, I received a text stating the following:
“Thank you for allowing me to assist you today! Please rest assured that I addressed all the concerns you shared with me– ***”
Our problem was NEVER resolvedAfter further phone calls, Justfly informed us that the flight was cancelled Yet I was standing in the check in line for the flight we needed to boardJustfly customer service did nothing on their end to book the flight immediately We were at risk of missing our flight if this was not done by the check in cut off time Qatar Airways representatives took a financial risk by manually booking us on the flight to Doha so we could make our connecting flightsJustfly most likely gave us a confirmation of our booking but did not actually book it with Qatar Airways Justfly received our payment without paying the airline for the flight According to the Qatar Airways representatives on the ground in Dhaka, this business scammed usIf the Qatar Airways representatives did not assist us out of their own goodwill, we would have been stranded in Dhaka missing the entirety of our journey back home We would have had to purchase new tickets the day-of-travel at exorbitant rates That is completely irresponsible of Justfly to take our money without guaranteeing us our flightsIn Doha:
We have a hour layoverBritish Airways sometimes offers hotel accommodations for layovers longer than hours No such accommodations were provided through Justfly according to the Qatar Airways representative in Doha I called Justfly customer service and actually got a person on the other end She advised me to pay for the hotel and offered us a reimbursement upon verification of our receipts Justfly would request the refund from British Airways I asked the Justfly representative to call British Airways before I paid out of pocket for a hotel, and asked her to call me back because she wanted to put me on hold on an international call She then said Justfly would know in hours if refund request would be approved This makes absolutely no sense because our layover is hours We needed immediate answers Justfly dodges their responsibility and exhausts the customer with offers that cannot be trusted We’re still in Doha and have to yet to receive a phone call backJustfly is acting recklessly They put customers’ schedules, finances, health and safety at risk Qatar Airways representatives jeopardized their positions to accommodate us on our flight to Doha despite Justfly’s negligence We are still mid-journey and apprehensive about what other issues may arise In the meantime, we are stranded at Doha Airport with no accommodation for hoursJustfly is a horrible company Do NOT book with them
I purchase a ticket to Houston for my husband and I on April 9th The travel date was May - May The total charge on my receipt was for $but my credit card was charged a total of $( charges: one for $and another for $400.76) The booking Reference confirmed that my charges should have been $I have called more than time and emailed several timeThey finally admitted their error and sent me an email on 4/17/stating that I would receive my refund of $$I still have not received it and every time a I call I am left on the phone for around an hour and they state that they will be contacting their support and supervisor - minutes and then they promise to send the refund in daysnow I am told that I need to way - weeksThey are a fraud and keep lyingI need this resolved and need my refund
Booked airline flight yesterday for myself and additional family members and got an airline confirmation # to fly on Frontier Airlines one way trip (tickets) so thought I was all setToday got an email from JustFly that the reservations were cancelled and to call them immediatelyHave been on hold for over one hour but no one picks upThe cancellation message says they cancelled b/c credit card charge did not go through but I called credit card company and they said they don't have a record of any attempt at charging by Justfly yesterday and if it was it would have gone through without a problemI have excellent credit and no outstanding balance on the credit card I used so a problem with charging to my credit card can't be correctThe price they advertised was low and I am thinking they could not deliver the tickets for the price they advertised so they fabricated a reason and misled me into thinking I could buy the tickets for the price advertisedI would like to get the ti
I have purchased airline tickets in September for a trip to Australia in May Since purchasing my ticket, I have changed my name on my passport due to a divorce, therefore having to change my name on my ticketI have contacted Just Fly for weeks now submitting documents to process the name changeI have complied with their requests and have even incurred charges that were not originally stated when purchasing the ticket (fee to choose seats, fee to change name on ticket with the airline, additional fee to change name with Just Fly)Out of the numerous phone calls made for the last four weeks, every time I call, I have to submit different paperwork, they suddenly make me aware of different fees, and keep telling me to call back on the status of the name change within the next 24-hoursI do call back within their time frame, and nothing has changedI even called the airlines that I have the tickets with and they said that it is a simple change that can be done, but Ju
My wife's father, who lives in Tokyo, had a heart attackI called Just Fly and spoke to an agent while my family and I packedThe agent said he would send an e-mail and if I didn't get it soon call them back
On the highway I refresh my mail app over and overI get nothing from themMy wife and kids are in tears by this point
I call them back and tell a different agent I need my confirmation e-mailShe says she will send me a cancellation e-mailI said "No, I want my confirmation e-mail." She said "Okay sir."
I get a cancellation e-mail
I call back and another representative yells at me and tells me I should've booked hours ahead of timeI ask to speak to her supervisor and she hangs up on me
I call back and another representative tells me no supervisors are available today and the hold music starts playingIt doesn't stop even as I pull into the airport
I cannot stress enough how unprofessional and how morally unethical my experience wasCompletely disgusted
I booked an international flight for next year with Justfly.com for myself, my wife, and our grandchild under the name Ahmet Terzic, Booking * ***Everything was fine with the price, until I actually went to pay for itThey advertise this Best Purchase Guarantee that implies it's completely free to the customerIn fact, it quotes "This allows you to cancel your flight within hours of booking totally free no questions asked." Further, there is no price listed next to this option, again implying (and falsely so) that it's freeAlso, at the bottom of the booking when the website gives you a price summary, this service is not mentioned or charged forIt's only AFTER you submit your credit card information that you find out that you're charged $for this, per travelerSo I got charged $in UNAUTHORIZED chargesWell no problem, I thought, it says I can cancel withing hours "totally free, no questions asked." I call customer service the next day (about
I believe that I choose a flight through JustFly.com to fly via Spirit Airlines from Baltimore to Kansas City Later when I checked the booking, I saw that the flight was on a different day, actually it extended days and would take more than hours to complete I called both the airline and JustFly and was told that they couldn't do anything about it
I recently booked my honeymoon flights to Europe through JustFl*** and although I thought all was okay and the online reservations went well, I later found out that the fee I paid for seat assignments is misleading advertisement and essentially, you get NOTHING for this fee and serviceAfter booking my flights and "reserving" seats on some of the flights, several days later, I logged in to the airline company's website to check on my reservations and found that my seats had not been reservedI contacted the airline and was told that the seats had not been reserved by the booking third party (JustF*), so essentially, I paid a fee for the seats reservations and got nothing in returnI proceeded to reserve my own seats via the airline's website and that resolved the issueI contacted the JustFl*** customer service and was given the third degree and the customer rep on the phone acted obstinate and aggresiveBottom line, JustFl*** is a scam!
They charge fees for canceling a flight within hours of booking, even though the airline allows itthey could care less about their customersits all about making money, since they are the only company that does thatthey are dishonest and no one should use them
My trip to Europe was a nightmare from start to finishI originally had to cancel my plans due to a death in the familyI was refused a credit by someone whom I could barely understandAfter several attempts, I spoke with someone who could speak passable English and was finally offered a credit with a hefty cancellation chargeWhen I went to rebook the following summer, the choices of flights that were made available to me were absurd - leaving very little time for connections, a change of airports in Paris and the inability to negotiate a better route, at the same time being charged an even more exorbitant rebooking feeEvery time I tried to call for assistance I was faced with someone intelligible, the travel portion of my trip was long, exhausting, stressful and ultimately extremely expensiveI would warn anyone to avoid this company like the plague
Horrible company Changed our flights from what we booked without telling us and were going to charge ridiculous fees if we wanted to change back Customer service reps are rude and unhelpful Do not use this company
I bought airline tickets through JustFly and was charged more than it showed after fees were added onWhen I caked to cancel they have me on hold for over an hour- they do not want to deal with me so they are just keeping me on holdThe site never told me there was stops on my flight or I would not have booked because I have young children and do not want to make them go through that many take offsAlso, the site said there was only tickets left on this flight---- another LIE! My aunt booked this same flight after meI want to cancel my flight and rebook with a reputable companyI have never booked with this company nor will I againThen the supervisor, ***, hung up on me when I was trying to explain the lies JustFly have on their site and the Revdex.com complaints on this company
THE SITE IS SCAMPRICES KEEP ON GOING UP AFTER A SELECTED LOW PRICEADVERTISING
Bought two tickets to Japan through JustFlyThere was a VERY minor error on the middle name of the other passengerI called them to have it fixed, they said it will cost $to fix itI paid it, then they said they will have to reissue the ticket, and they will let me know when it goes throughNot only did they not notify me, of anything at all, I found out they reissued the ticket with the same name errorNo change, but they charged me $When I called them to ask to fix it, they said that I need to be patient and they will fix itTwo weeks have passedFlight is coming upI told them that they already "fixed it" but nothing happenedThey said that I did something wrong, etc etcI've spent about hours in total on the phone with these people, over phone callsNow, we have to just roll the dice and hope that this error isn't too majorBut we're lucky that we have TSA Pre-check and other things that can help usI would not ever use these peopleIt was such a waste of time, and the $I saved buying off of them is not worth the headache
Justfly spelled our names incorrectly on or flight ticketsThey wanted to charge me $in order to change one consonant in each nameIt is not my responsibility to fix their mistakeYesterday I was on hold for an hour with no resolutionToday so far I've been on intermittent hold for more than hours still no resolutionAsked three or four times to speak to a supervisor, have not been allowed to speak with a supervisor
On June 8th I purchased a flight and the transaction timed outTimed out notice said that it was cancelled and that my card was not charged The confirmation on cancellation form was ***
They charged my card $anyways and now will not return the money or cooperate with my bank
I did a second transaction to get the flight and that went through and second transaction flight was taken
NEVER EVER USE THIS COMPANY!!I booked a flight and had to change the datesI was charged a penalty more that what I was quoted and I couldn't get it refundedThey are the worst, worst, worst company in the WORLD!!! They take your money and could care less about itThey are a rip off
I would never buy my airline tickets justfly.com again They may have cheap prices but
their customer service is horrid, I couldn't even understand what the gentlemen was saying over the phone I could tell he was reading from a script, he kept messing up and than apologizing He didn't have any idea how to help me or what I was even askingI ended up calling a second time just to figure out what was going on
I found the flight $cheaper later (on their website) and they wouldn't help me at all I couldn't cancel my flight (even though I was willing to pay the cancellation fee of $150+) They gave me no optionsThe second lady I spoke with told me your only option is to not show up at the airport but you will still be charged for the flight I understand flight amounts change but most companies including Expedia would let me pay the fee, cancel the flight and then I could have still saved over $ No, justfly told me I was out of luck there was nothing I could do
Think twice before you book with justfly.com I know I will never use them again Companies that actually value their customers and will help them instead of giving them zero support, and zero options are the companies that I will turn to instead
Justfly cancels flights without notice Their automated customer service line is nonfunctional They are non-responsive to entries on multiple types of phones If the automated system is responsive, it takes minutes of going through the options before it’s possible to talk to a humanWhen traveling internationally phone rates are as high as $3/min One should not have to spend two hours calling at these rates to resolve issues that should not happen in the first place Human representatives, if ever reached, don't speak English well, can't problem solve, and offer scripted phrases If disconnected, they do not call back if you ask them to I offered two numbers to reach me and they did not call back on eitherMy sister and I are traveling with British Airways from Dhaka to Boston via Doha and London, operated by Qatar Airways from Dhaka to DohaIn Dhaka:
Check in at Dhaka airport at Qatar Airways (on behalf of British Airways) revealed that Justfly never booked the flight, even though I received confirmation booking via email After all the automated phone issues and disconnected calls from customer service, I never received a call back Instead, I received a text stating the following:
“Thank you for allowing me to assist you today! Please rest assured that I addressed all the concerns you shared with me– ***”
Our problem was NEVER resolvedAfter further phone calls, Justfly informed us that the flight was cancelled Yet I was standing in the check in line for the flight we needed to boardJustfly customer service did nothing on their end to book the flight immediately We were at risk of missing our flight if this was not done by the check in cut off time Qatar Airways representatives took a financial risk by manually booking us on the flight to Doha so we could make our connecting flightsJustfly most likely gave us a confirmation of our booking but did not actually book it with Qatar Airways Justfly received our payment without paying the airline for the flight According to the Qatar Airways representatives on the ground in Dhaka, this business scammed usIf the Qatar Airways representatives did not assist us out of their own goodwill, we would have been stranded in Dhaka missing the entirety of our journey back home We would have had to purchase new tickets the day-of-travel at exorbitant rates That is completely irresponsible of Justfly to take our money without guaranteeing us our flightsIn Doha:
We have a hour layoverBritish Airways sometimes offers hotel accommodations for layovers longer than hours No such accommodations were provided through Justfly according to the Qatar Airways representative in Doha I called Justfly customer service and actually got a person on the other end She advised me to pay for the hotel and offered us a reimbursement upon verification of our receipts Justfly would request the refund from British Airways I asked the Justfly representative to call British Airways before I paid out of pocket for a hotel, and asked her to call me back because she wanted to put me on hold on an international call She then said Justfly would know in hours if refund request would be approved This makes absolutely no sense because our layover is hours We needed immediate answers Justfly dodges their responsibility and exhausts the customer with offers that cannot be trusted We’re still in Doha and have to yet to receive a phone call backJustfly is acting recklessly They put customers’ schedules, finances, health and safety at risk Qatar Airways representatives jeopardized their positions to accommodate us on our flight to Doha despite Justfly’s negligence We are still mid-journey and apprehensive about what other issues may arise In the meantime, we are stranded at Doha Airport with no accommodation for hoursJustfly is a horrible company Do NOT book with them
I purchase a ticket to Houston for my husband and I on April 9th The travel date was May - May The total charge on my receipt was for $but my credit card was charged a total of $( charges: one for $and another for $400.76) The booking Reference confirmed that my charges should have been $I have called more than time and emailed several timeThey finally admitted their error and sent me an email on 4/17/stating that I would receive my refund of $$I still have not received it and every time a I call I am left on the phone for around an hour and they state that they will be contacting their support and supervisor - minutes and then they promise to send the refund in daysnow I am told that I need to way - weeksThey are a fraud and keep lyingI need this resolved and need my refund
Booked airline flight yesterday for myself and additional family members and got an airline confirmation # to fly on Frontier Airlines one way trip (tickets) so thought I was all setToday got an email from JustFly that the reservations were cancelled and to call them immediatelyHave been on hold for over one hour but no one picks upThe cancellation message says they cancelled b/c credit card charge did not go through but I called credit card company and they said they don't have a record of any attempt at charging by Justfly yesterday and if it was it would have gone through without a problemI have excellent credit and no outstanding balance on the credit card I used so a problem with charging to my credit card can't be correctThe price they advertised was low and I am thinking they could not deliver the tickets for the price they advertised so they fabricated a reason and misled me into thinking I could buy the tickets for the price advertisedI would like to get the ti
I have purchased airline tickets in September for a trip to Australia in May Since purchasing my ticket, I have changed my name on my passport due to a divorce, therefore having to change my name on my ticketI have contacted Just Fly for weeks now submitting documents to process the name changeI have complied with their requests and have even incurred charges that were not originally stated when purchasing the ticket (fee to choose seats, fee to change name on ticket with the airline, additional fee to change name with Just Fly)Out of the numerous phone calls made for the last four weeks, every time I call, I have to submit different paperwork, they suddenly make me aware of different fees, and keep telling me to call back on the status of the name change within the next 24-hoursI do call back within their time frame, and nothing has changedI even called the airlines that I have the tickets with and they said that it is a simple change that can be done, but Ju
Horrible customer serviceInaccurate pricesBook a flight for x amount and they charge your card for an additional amount and blame the Airline
My wife's father, who lives in Tokyo, had a heart attackI called Just Fly and spoke to an agent while my family and I packedThe agent said he would send an e-mail and if I didn't get it soon call them back
On the highway I refresh my mail app over and overI get nothing from themMy wife and kids are in tears by this point
I call them back and tell a different agent I need my confirmation e-mailShe says she will send me a cancellation e-mailI said "No, I want my confirmation e-mail." She said "Okay sir."
I get a cancellation e-mail
I call back and another representative yells at me and tells me I should've booked hours ahead of timeI ask to speak to her supervisor and she hangs up on me
I call back and another representative tells me no supervisors are available today and the hold music starts playingIt doesn't stop even as I pull into the airport
I cannot stress enough how unprofessional and how morally unethical my experience wasCompletely disgusted
I booked an international flight for next year with Justfly.com for myself, my wife, and our grandchild under the name Ahmet Terzic, Booking * ***Everything was fine with the price, until I actually went to pay for itThey advertise this Best Purchase Guarantee that implies it's completely free to the customerIn fact, it quotes "This allows you to cancel your flight within hours of booking totally free no questions asked." Further, there is no price listed next to this option, again implying (and falsely so) that it's freeAlso, at the bottom of the booking when the website gives you a price summary, this service is not mentioned or charged forIt's only AFTER you submit your credit card information that you find out that you're charged $for this, per travelerSo I got charged $in UNAUTHORIZED chargesWell no problem, I thought, it says I can cancel withing hours "totally free, no questions asked." I call customer service the next day (about
I believe that I choose a flight through JustFly.com to fly via Spirit Airlines from Baltimore to Kansas City Later when I checked the booking, I saw that the flight was on a different day, actually it extended days and would take more than hours to complete I called both the airline and JustFly and was told that they couldn't do anything about it
I recently booked my honeymoon flights to Europe through JustFl*** and although I thought all was okay and the online reservations went well, I later found out that the fee I paid for seat assignments is misleading advertisement and essentially, you get NOTHING for this fee and serviceAfter booking my flights and "reserving" seats on some of the flights, several days later, I logged in to the airline company's website to check on my reservations and found that my seats had not been reservedI contacted the airline and was told that the seats had not been reserved by the booking third party (JustF
*), so essentially, I paid a fee for the seats reservations and got nothing in returnI proceeded to reserve my own seats via the airline's website and that resolved the issueI contacted the JustFl*** customer service and was given the third degree and the customer rep on the phone acted obstinate and aggresiveBottom line, JustFl*** is a scam!
Sold me a non- stop ticket that had stopsRefused to refund ticketFraud company
They charge fees for canceling a flight within hours of booking, even though the airline allows itthey could care less about their customersits all about making money, since they are the only company that does thatthey are dishonest and no one should use them
My trip to Europe was a nightmare from start to finishI originally had to cancel my plans due to a death in the familyI was refused a credit by someone whom I could barely understandAfter several attempts, I spoke with someone who could speak passable English and was finally offered a credit with a hefty cancellation chargeWhen I went to rebook the following summer, the choices of flights that were made available to me were absurd - leaving very little time for connections, a change of airports in Paris and the inability to negotiate a better route, at the same time being charged an even more exorbitant rebooking feeEvery time I tried to call for assistance I was faced with someone intelligible, the travel portion of my trip was long, exhausting, stressful and ultimately extremely expensiveI would warn anyone to avoid this company like the plague
Horrible company Changed our flights from what we booked without telling us and were going to charge ridiculous fees if we wanted to change back Customer service reps are rude and unhelpful Do not use this company