Hello, On 1-9-17, my family and I were scheduled to departure from JFK airport to Dubai and then from there to Karachi as our final destinationWe arrived at the airport around 11:am and our flight was scheduled to depart at 5:pmWe were the first in line at the Emirates counter and as we proceeded to give them our passports we realized we were missing oneIt was there on the way there as we verified it in the carWe looked all over the airport and couldn't find itEither someone stole it or it slipped out of my wifes hand on accidentWe then called Justfly*** (have screen shot available from phone and records) at 12:pmWell before their hours cancelation policy requirementsThey said we can change the flight at the counter and when we tried to do that they said to call back the company we originally dealt withBetween this mess the time clicked away and as you can imagine the likes we had to wait in at the JFK airportWe had to rebook our flight days later and
We used Justfly to purchase tickets to Ireland and the Isle of ManThere were no problems getting there, but on the way home, we were not able to make our connecting flight in London (LHR)The flight in from Dublin was not late and although security wasn't smooth, we thought we still had minutes to catch our flight from London to ChicagoThe lay over between our flights in London was 1h 15mWhen we went to get our boarding passes, we were told the flight was already closed and that all international flights are closed one hour before departure and that we should never have been able to purchase this ticket because it did not provide the amount of time neededWhen I finally got through to Justfly, I was on hold for 1hr 30m before talking with a personI asked for a direct number in case we were disconnected and she said there was no direct number but that she would call back if we were disconnectedI asked what could be done to solve the problem and was told that it was the ai
I booked a fly for my wife and I from Austin, TX to Kona, HIIn the Itinerary provided before I purchased the ticketsThe LAX to KONA leg of the trip over had a minute layover timeBut once I purchased the tickets and they sent me my final ItineraryThe layover time in LAX change to -2hours and minutesWhich means that we would not make our connecting flightI called JustFly numerous times to try and work this outBut they insisted that that layover time was the -2hours and minutes from checkout and I would have to pay a $cancellation fee per personFortunately, I took screenshots of the checkout screen before I purchased for some reason which reflects the 33minute layoverBut that was not good enough for JustFlyIt took numerous calls, hours on the phone and escalations to supervisors as well as, multiple emails with the screenshots before they finally cancelled my flight without a feeBut the issue I have is two-fold Why would the layover be changed after y
ME AND MY WIFE BOOK A FLIGHT.WE HAD TO CANCEL DUE TO THE FACT SHE WAS NOT FEELING GOOD DUE TO HEART PROBLEMSCALL JUSTYFLY AND TOLD THEM WHAT HAPPEN AND THEY SAID I COULD CANCEL AND THEY WOULD GIVE ME CREDIT OF DOLLARS I COULD USE IN A LATER DATEI TRYED TO REBOOK AND WAS TOLD ON NOV THE THAT I HAD NO CREDIT.I WOULD LIKE A FULL REFUND.AND WOULD LIKE TO REBOOK.AND PAY NO PENALTIES
I am just tired of this companyI purchased a flight ticket from them on October 27, (almost months in advance)Before my flight ( July 18, 2016) , the Airline change the flight time and this company was supposed to let me know of the changeAccording to them, they sent an email on July 4, ( they sent AN email)This change was done since April They never sent another emailThey never confirmed if I got the emailAccording to them, the email said that I was supposed to call them if I got itI never called them because I never received itI never got an email from them and they "CONTINUE" saying that they didI just printed my flight itinerary on October 27, and that is itI arrived to the airport late because the flight was already goneI needed to fly later in the day to Miami and then pay for a hotel there that cost me $123, and arrive a day after to PanamaI want this travel agency to reimburse me the $that I paid because I never received that e
I wish I would have read the reviews on Revdex.com before using JustFly*** There is no benefit to using them over just booking directly through the airlineBooking through the airline or another travel site is actually much cheaper and more flexible with changes to your itineraryThe fees are exorbitant to change to a later flight were $per personThe cancellation fees are $per personThe Flight Credit issued for canceled flights is no credit at allYou will still get charged full price for booking a new flight, this was actually compared to the airlines main booking websiteThe Flight Credit also locked us into the exact same departure and destinationCustomer service is laughableThere is no extra service for using themThe site and "service" is a farce*** ***
I booked a flight from pittsburgh to orlando to depart pittsburgh on may 10th at 1145am and return monday may 15th I believe it was at 835Am.Did not check my intineary until the following weekend.Justfly made a mistake and booked my flight from may17th to the 24th of may.I called times and have not been compensated for there mistake.They told me to call frontier airlines which I did and they want to charge me a additional dollars to change this.Called justfly back and was told a manager would call me.It has been weeks and still yet to hear from them.I called justfly again this evening april 7th and talked to a supervisor named Virgil employee number *** and was told by him that I could not talk to a manager because they dont answear calls.Told him I wanted to speak to one anyhow and he told me if they deceide to call me back it would be in 48hrs but it would be very unlikely that they will call me.I am very upset about this and feel the company needs to change this at the
Good dayI booked a flight through justfly on february 16, I selected the dates I would like to travel and proceed on to booking my flight., As I submitted my information and payment I notice that my flight information has changed from the date I wanted to travel to a completely different dateBefore I submitted my information I went over my itinerary at lease two time to make sure that everything was correctI contacted Justfly immediately and inform them of what had happenedJustfly customer personal didn't care much about what I had to say but explain that I can cancel my reservation but it was going to cost me one hundred and twenty five dollarsI was completely shock as the mistake was not on my part and now within a few minutes this company wanted to charge me one hundred and twenty five dollars just to cancel my flightI contacted the airline and was told that the airlines does not charge a fee as long as the reservation is cancel before twenty four hours so how
Do not use JustFl*** to book your travel I was trying to change the name on a flight reservation Initially I was told by JustFl*** that they could do this All I needed to do was have the original passenger send an email to verification@justfl*** approving the transfer We did this and when I called JustFl*** to finalize the transfer, I was then told that they could not do this I called the airline and they confirmed, under the rules of the ticket, a name transfer WAS possible and that JustFl*** needed to do it Still, JustFl*** was telling me they could not I am still trying to get this resolved Very poor experience with this company It feels like JustFl*** is not a legitimate business
I paid for tickets online, in the process, I was told twice the ticket prices had gone up within a few minutes timeThe next day I received an email that I needed to contact them right away and that failure to do so would result in my reservation being cancelledI have been on hold hours in the hours for the number they gave me and got nothingI paid for trip insurance to cancel my flight, when I tried to cancel online, it said I would not get my money backI reviewed the 350+ complaints you received about them and began getting worried I have been taken advantage of
We booked a flight with Justfly*** for $When we received our confirmation email, the departure date was incorrectWe contacted Justfly and were told that we would be charged an additional $1,to change our departure dateWhen we asked to speak to a supervisor, she told us that the website often times would default to the lowest price flight with a different date instead of the date I selectedShe also told us that our flight insurance would not cover the cost to change the dateWhen we told her that we just wanted the original date we selected when we made the reservation, she told us that we obviously were not frequent flyers and then stated that we were irresponsibleShe then disconnected the callThis company is a scamWe saved for months to be able to visit our family and this is the customer service we receivePlease beware
Forced to cancel flight and charged $dollars cancelation feeThey refused to give me a refund of $and they are forcing me to book the flight with them and charge me double amountThis is criminal!
I purchased a ticket through Justfly*** in which a sneaky box was checked for me to activate a $fee for a purachase guaranteeI did not choose to purchase the guarantee so I phoned to ask for a refundThey told me they would give me a refund and it would take 6wksAfter 6wks and no refund I calledThey told me it could take 6-wks for the refund to show upI called after 8wks and after several calls I uncovered that they claim to have refunded me on MayMy bank did not receive a refund from justfly***They insisted I have to provide them a copy of the charge on my bank statement and explained that they never actually collect money that they put a hodl on the card insteadAnyone who is a flier knows that this is certainly not the case and that would mean I have no ticketThen after various questioning I finally agreed to send my billing statement they keept asking me for (to prove a charge which they admit they charged AND refunded me - again, makes no logical sense
On August 17th I booked a round trip flight with customer service rep on the phoneI asked about cancellations as I may have to cancel flight due to changes in workI was told they had 24hr cancellationSo on Thursday I found out that I would need to cancel flight due to changes in workWhen I called, which was in the hour window, I was told it would cost me over dollars to cancel, which was more then ticketAfter I thought about it I called back and spoke to customer service about the hour cancellation and was told that it was hour window for the cancellationsCustomer service was rude and I expressed that they falsely informed me of the cancellation and I would be reporting thisLater I looked and did see that this company has had multiple complaints with the Revdex.comMy question is how many times do complaints have to be made before there is something done about the companyI would like a refund of the money I lost
We purchased tree tickets from justfly*** in May and because of visa issue to stop over in Canada, we had to cancel our trip on the date of actual tripAfter we cancelled(June or 28, 2018), we asked to refund the money multiple times and they asked us to wait for the research when we calledsometimes we waited more than minutes and they did not serve properlyFurther, they said that it would take 6-weeks to refundlast Sunday, they said that they cancelled finallyAnd now they started to blame us and saying that we did not call them cancel properlywhen we cancelled long time ago, the service person told to refund as soon as possible during our conversation at the end of June and gave the total refund amountThat did not happenThey only refund one ticket and two did notSo far they took $as penalty for justfly*** and ~$1,for Canadian AirIn fact, my husband booked from Expedia*** for the same flight and he got full refund from the companywe wou
I was so upset with their service, I canceled a flight through themthey did not inform me my new flight through united would have a 200$ change flight fee (even though I had already filed a canceled free)Also when I canceled my flight and accepted the credit through united they also did not inform me that I would only be able to use the credit towards my previous destination but increased the price of in ticket 100%
*** *** ***dont ever use this piece of *** servicenever againlesson learned and I wish whoever owns this company gets punched in the face so *** hardterrible service, call center staff that can't speak english very well, abhorrent wait times, overall a *** *** *** company
justfl*** is very convenient especially to those who are busy with their work and have little time to take care of booking flights and hotels for their upcoming holidaythe website is simple and easy to navigatebut the best thing I like about it is the fast processing of the bookingsi got my flight confirmation within minutes and encountered no problem during the flight itselfnot to mention the cheap air farei was expecting something negative becof some reviews i've read but in the end, everything turned out to be okaywould book with them again
If I could give JustFly a negative review, I wouldI've seen a lot of reviews talking about how you "get what you pay for" with JustFly, but I disagree*** *** *** *** are just as affordable and I've never had a problemI booked a roundtrip ticket to Europe with JustFly, and my total came out to $Four days after booking, I notice that my account is in the negatives-$to be exactWhy? Because of JustFly! They charged me once yesterday, and then again todayI'm a college studentI had money in my account, but not enough to get charged for two flightsNot only that, I also got charged an overdraft fee from my bank, and my bank said it "wasn't an institution charge" so I had to take it up with JustFlyWonderfulI call them and they are so unbelievably unhelpful I really don't think they have any idea what they're doingThe first lady I talked to told me that according to my account, I only got charged onceI told her that I most definitely got charged TWICEShe gave me an email to send my claim to and told me to add pictures of my statement proving I got charged twiceShe said that once I email it to *** I should call them back, and then she hung upHelpfulI called back saying I sent an email and went through the same exact thing with just someone elseShe kept asking if I wanted to cancel my flight, and I kept saying noShe also told me that I "only got charged once." So, after minutes she put me on hold to connect me with a "supervisor" who was just her againAnd then a "support team" because she said that she "isn't the right person to handle my concern," but literally ten minutes later I'm back to talking with the same ladyShe told me that she never got my email, and said to "send it again then call back", I told her noI was already on hour one of being on the phone and I was over itI asked her if she could send me an email instead, and I could just reply to it, she goes "uhhhhokaysure." She sends me a *** emailObviously my email didn't go throughShe said that the "servers must be down" and I should "call back later", by this time I absolutely had itI told her that I'll wait until she finds an alternative email address, and I told her how I found it pretty hard to believe that JustFly's only email address was a "no reply" oneShe put me on holdAgainTen minutes later she goes "yes I'm sorry, that looks like the only email address we have." Then she told me to wait a bit longer, then call back with a representative from my bank for a three-way conference callMy only concern is how much money I'm out of right now, and how this company is still in businessSave yourself the drama and just don't book with them honestly
Booked a flight ticket and called for two days to be able to talk to a customer service, was told there's no way I can add an infant on lap and I need to call the airlineThe airline said they can't do that because it involves national and international travel with different companies and I should call the travel agent to do thatHad to cancel the flight right away (the next day from booking the flight), later called the business inquiring the $cancellation fee which hadn't shown when I booked the flight but became mandatory when I canceled it, then told by another customer service that THEY CAN ADD INFANT ON LAP but they can't waive the cancellation fee even if they didn't provide proper service
Hello, On 1-9-17, my family and I were scheduled to departure from JFK airport to Dubai and then from there to Karachi as our final destinationWe arrived at the airport around 11:am and our flight was scheduled to depart at 5:pmWe were the first in line at the Emirates counter and as we proceeded to give them our passports we realized we were missing oneIt was there on the way there as we verified it in the carWe looked all over the airport and couldn't find itEither someone stole it or it slipped out of my wifes hand on accidentWe then called Justfly*** (have screen shot available from phone and records) at 12:pmWell before their hours cancelation policy requirementsThey said we can change the flight at the counter and when we tried to do that they said to call back the company we originally dealt withBetween this mess the time clicked away and as you can imagine the likes we had to wait in at the JFK airportWe had to rebook our flight days later and
We used Justfly to purchase tickets to Ireland and the Isle of ManThere were no problems getting there, but on the way home, we were not able to make our connecting flight in London (LHR)The flight in from Dublin was not late and although security wasn't smooth, we thought we still had minutes to catch our flight from London to ChicagoThe lay over between our flights in London was 1h 15mWhen we went to get our boarding passes, we were told the flight was already closed and that all international flights are closed one hour before departure and that we should never have been able to purchase this ticket because it did not provide the amount of time neededWhen I finally got through to Justfly, I was on hold for 1hr 30m before talking with a personI asked for a direct number in case we were disconnected and she said there was no direct number but that she would call back if we were disconnectedI asked what could be done to solve the problem and was told that it was the ai
I booked a fly for my wife and I from Austin, TX to Kona, HIIn the Itinerary provided before I purchased the ticketsThe LAX to KONA leg of the trip over had a minute layover timeBut once I purchased the tickets and they sent me my final ItineraryThe layover time in LAX change to -2hours and minutesWhich means that we would not make our connecting flightI called JustFly numerous times to try and work this outBut they insisted that that layover time was the -2hours and minutes from checkout and I would have to pay a $cancellation fee per personFortunately, I took screenshots of the checkout screen before I purchased for some reason which reflects the 33minute layoverBut that was not good enough for JustFlyIt took numerous calls, hours on the phone and escalations to supervisors as well as, multiple emails with the screenshots before they finally cancelled my flight without a feeBut the issue I have is two-fold Why would the layover be changed after y
ME AND MY WIFE BOOK A FLIGHT.WE HAD TO CANCEL DUE TO THE FACT SHE WAS NOT FEELING GOOD DUE TO HEART PROBLEMSCALL JUSTYFLY AND TOLD THEM WHAT HAPPEN AND THEY SAID I COULD CANCEL AND THEY WOULD GIVE ME CREDIT OF DOLLARS I COULD USE IN A LATER DATEI TRYED TO REBOOK AND WAS TOLD ON NOV THE THAT I HAD NO CREDIT.I WOULD LIKE A FULL REFUND.AND WOULD LIKE TO REBOOK.AND PAY NO PENALTIES
I am just tired of this companyI purchased a flight ticket from them on October 27, (almost months in advance)Before my flight ( July 18, 2016) , the Airline change the flight time and this company was supposed to let me know of the changeAccording to them, they sent an email on July 4, ( they sent AN email)This change was done since April They never sent another emailThey never confirmed if I got the emailAccording to them, the email said that I was supposed to call them if I got itI never called them because I never received itI never got an email from them and they "CONTINUE" saying that they didI just printed my flight itinerary on October 27, and that is itI arrived to the airport late because the flight was already goneI needed to fly later in the day to Miami and then pay for a hotel there that cost me $123, and arrive a day after to PanamaI want this travel agency to reimburse me the $that I paid because I never received that e
I wish I would have read the reviews on Revdex.com before using JustFly*** There is no benefit to using them over just booking directly through the airlineBooking through the airline or another travel site is actually much cheaper and more flexible with changes to your itineraryThe fees are exorbitant to change to a later flight were $per personThe cancellation fees are $per personThe Flight Credit issued for canceled flights is no credit at allYou will still get charged full price for booking a new flight, this was actually compared to the airlines main booking websiteThe Flight Credit also locked us into the exact same departure and destinationCustomer service is laughableThere is no extra service for using themThe site and "service" is a farce*** ***
I booked a flight from pittsburgh to orlando to depart pittsburgh on may 10th at 1145am and return monday may 15th I believe it was at 835Am.Did not check my intineary until the following weekend.Justfly made a mistake and booked my flight from may17th to the 24th of may.I called times and have not been compensated for there mistake.They told me to call frontier airlines which I did and they want to charge me a additional dollars to change this.Called justfly back and was told a manager would call me.It has been weeks and still yet to hear from them.I called justfly again this evening april 7th and talked to a supervisor named Virgil employee number *** and was told by him that I could not talk to a manager because they dont answear calls.Told him I wanted to speak to one anyhow and he told me if they deceide to call me back it would be in 48hrs but it would be very unlikely that they will call me.I am very upset about this and feel the company needs to change this at the
Good dayI booked a flight through justfly on february 16, I selected the dates I would like to travel and proceed on to booking my flight., As I submitted my information and payment I notice that my flight information has changed from the date I wanted to travel to a completely different dateBefore I submitted my information I went over my itinerary at lease two time to make sure that everything was correctI contacted Justfly immediately and inform them of what had happenedJustfly customer personal didn't care much about what I had to say but explain that I can cancel my reservation but it was going to cost me one hundred and twenty five dollarsI was completely shock as the mistake was not on my part and now within a few minutes this company wanted to charge me one hundred and twenty five dollars just to cancel my flightI contacted the airline and was told that the airlines does not charge a fee as long as the reservation is cancel before twenty four hours so how
Do not use JustFl*** to book your travel I was trying to change the name on a flight reservation Initially I was told by JustFl*** that they could do this All I needed to do was have the original passenger send an email to verification@justfl*** approving the transfer We did this and when I called JustFl*** to finalize the transfer, I was then told that they could not do this I called the airline and they confirmed, under the rules of the ticket, a name transfer WAS possible and that JustFl*** needed to do it Still, JustFl*** was telling me they could not I am still trying to get this resolved Very poor experience with this company It feels like JustFl*** is not a legitimate business
I paid for tickets online, in the process, I was told twice the ticket prices had gone up within a few minutes timeThe next day I received an email that I needed to contact them right away and that failure to do so would result in my reservation being cancelledI have been on hold hours in the hours for the number they gave me and got nothingI paid for trip insurance to cancel my flight, when I tried to cancel online, it said I would not get my money backI reviewed the 350+ complaints you received about them and began getting worried I have been taken advantage of
We booked a flight with Justfly*** for $When we received our confirmation email, the departure date was incorrectWe contacted Justfly and were told that we would be charged an additional $1,to change our departure dateWhen we asked to speak to a supervisor, she told us that the website often times would default to the lowest price flight with a different date instead of the date I selectedShe also told us that our flight insurance would not cover the cost to change the dateWhen we told her that we just wanted the original date we selected when we made the reservation, she told us that we obviously were not frequent flyers and then stated that we were irresponsibleShe then disconnected the callThis company is a scamWe saved for months to be able to visit our family and this is the customer service we receivePlease beware
Forced to cancel flight and charged $dollars cancelation feeThey refused to give me a refund of $and they are forcing me to book the flight with them and charge me double amountThis is criminal!
I purchased a ticket through Justfly*** in which a sneaky box was checked for me to activate a $fee for a purachase guaranteeI did not choose to purchase the guarantee so I phoned to ask for a refundThey told me they would give me a refund and it would take 6wksAfter 6wks and no refund I calledThey told me it could take 6-wks for the refund to show upI called after 8wks and after several calls I uncovered that they claim to have refunded me on MayMy bank did not receive a refund from justfly***They insisted I have to provide them a copy of the charge on my bank statement and explained that they never actually collect money that they put a hodl on the card insteadAnyone who is a flier knows that this is certainly not the case and that would mean I have no ticketThen after various questioning I finally agreed to send my billing statement they keept asking me for (to prove a charge which they admit they charged AND refunded me - again, makes no logical sense
On August 17th I booked a round trip flight with customer service rep on the phoneI asked about cancellations as I may have to cancel flight due to changes in workI was told they had 24hr cancellationSo on Thursday I found out that I would need to cancel flight due to changes in workWhen I called, which was in the hour window, I was told it would cost me over dollars to cancel, which was more then ticketAfter I thought about it I called back and spoke to customer service about the hour cancellation and was told that it was hour window for the cancellationsCustomer service was rude and I expressed that they falsely informed me of the cancellation and I would be reporting thisLater I looked and did see that this company has had multiple complaints with the Revdex.comMy question is how many times do complaints have to be made before there is something done about the companyI would like a refund of the money I lost
We purchased tree tickets from justfly*** in May and because of visa issue to stop over in Canada, we had to cancel our trip on the date of actual tripAfter we cancelled(June or 28, 2018), we asked to refund the money multiple times and they asked us to wait for the research when we calledsometimes we waited more than minutes and they did not serve properlyFurther, they said that it would take 6-weeks to refundlast Sunday, they said that they cancelled finallyAnd now they started to blame us and saying that we did not call them cancel properlywhen we cancelled long time ago, the service person told to refund as soon as possible during our conversation at the end of June and gave the total refund amountThat did not happenThey only refund one ticket and two did notSo far they took $as penalty for justfly*** and ~$1,for Canadian AirIn fact, my husband booked from Expedia*** for the same flight and he got full refund from the companywe wou
I was so upset with their service, I canceled a flight through themthey did not inform me my new flight through united would have a 200$ change flight fee (even though I had already filed a canceled free)Also when I canceled my flight and accepted the credit through united they also did not inform me that I would only be able to use the credit towards my previous destination but increased the price of in ticket 100%
*** *** ***dont ever use this piece of *** servicenever againlesson learned and I wish whoever owns this company gets punched in the face so *** hardterrible service, call center staff that can't speak english very well, abhorrent wait times, overall a *** *** *** company
justfl*** is very convenient especially to those who are busy with their work and have little time to take care of booking flights and hotels for their upcoming holidaythe website is simple and easy to navigatebut the best thing I like about it is the fast processing of the bookingsi got my flight confirmation within minutes and encountered no problem during the flight itselfnot to mention the cheap air farei was expecting something negative becof some reviews i've read but in the end, everything turned out to be okaywould book with them again
If I could give JustFly a negative review, I wouldI've seen a lot of reviews talking about how you "get what you pay for" with JustFly, but I disagree*** *** *** *** are just as affordable and I've never had a problemI booked a roundtrip ticket to Europe with JustFly, and my total came out to $Four days after booking, I notice that my account is in the negatives-$to be exactWhy? Because of JustFly! They charged me once yesterday, and then again todayI'm a college studentI had money in my account, but not enough to get charged for two flightsNot only that, I also got charged an overdraft fee from my bank, and my bank said it "wasn't an institution charge" so I had to take it up with JustFlyWonderfulI call them and they are so unbelievably unhelpful I really don't think they have any idea what they're doingThe first lady I talked to told me that according to my account, I only got charged onceI told her that I most definitely got charged TWICEShe gave me an email to send my claim to and told me to add pictures of my statement proving I got charged twiceShe said that once I email it to *** I should call them back, and then she hung upHelpfulI called back saying I sent an email and went through the same exact thing with just someone elseShe kept asking if I wanted to cancel my flight, and I kept saying noShe also told me that I "only got charged once." So, after minutes she put me on hold to connect me with a "supervisor" who was just her againAnd then a "support team" because she said that she "isn't the right person to handle my concern," but literally ten minutes later I'm back to talking with the same ladyShe told me that she never got my email, and said to "send it again then call back", I told her noI was already on hour one of being on the phone and I was over itI asked her if she could send me an email instead, and I could just reply to it, she goes "uhhhhokaysure." She sends me a *** emailObviously my email didn't go throughShe said that the "servers must be down" and I should "call back later", by this time I absolutely had itI told her that I'll wait until she finds an alternative email address, and I told her how I found it pretty hard to believe that JustFly's only email address was a "no reply" oneShe put me on holdAgainTen minutes later she goes "yes I'm sorry, that looks like the only email address we have." Then she told me to wait a bit longer, then call back with a representative from my bank for a three-way conference callMy only concern is how much money I'm out of right now, and how this company is still in businessSave yourself the drama and just don't book with them honestly
Booked a flight ticket and called for two days to be able to talk to a customer service, was told there's no way I can add an infant on lap and I need to call the airlineThe airline said they can't do that because it involves national and international travel with different companies and I should call the travel agent to do thatHad to cancel the flight right away (the next day from booking the flight), later called the business inquiring the $cancellation fee which hadn't shown when I booked the flight but became mandatory when I canceled it, then told by another customer service that THEY CAN ADD INFANT ON LAP but they can't waive the cancellation fee even if they didn't provide proper service