I booked tickets to Cancun with this company and was sent confirmation for the wrong dates, which I didn't noticeI ended up changing my plans to be in accordance with my new travel dates, imposed because JustFly made a mistakeThey told me the mistake was mineThe next time I booked tickets with them, it happened againI was booking my two sons on a flight to Austin TX and they put them on different flightsI did not notice this until weeks laterThis is obviously a problem in their system, but they are telling me it's my fault because I didn't correct their mistakeI even spoke to them on the date I made the booking because the system would not accept the reservation for the younger of my sons, who is They told me to give him a DOB that was to make him appear older, and then to call again and have them change it laterIn all that time, I did not see that the two boys were on different flightsI then looked at my bank statement and see additional unauthorized char
On 8/1/18, at approximately 8pm pacific time, I booked a round trip flight ticket on JustFly*** for my son Daniel Stephen KentEverything seemed to go fine until I checked back on the site, about minutes later, only to see that there was a message which stated, "Due to issues with the airline, we were unable to secure your requested reservationWe apologize for the inconvenience and invite you to make a new reservation." And also, "Your booking has been canceledWe have not reserved your flights or made any charges to your card." This last statement is a lieMy credit card was charged through JustFly*** for Spirit Airlines in the amount of $That made it impossible for me to purchase another round-trip ticket for my son since I can't afford to be shelling out money to these agencies, only to have it cancelled, but my debit card still being chargedI believe this is little more than theftOn Saturday August 4th, at 2:52pm Pacific Time I called the JustFly Help Cen
Bought a ticket to Montevideo, Uruguay, leaving on December 21st and flying back on January 3rd changed the flying dates to december 20th flying back on january 7th paid the required fee $454, and was told to wait 24hrs on August 18thweb page show changes processing, after hrs received email with inmediat attention need itCalled and was told changes need it another hrsCalled today, monday august 20th, and I was informed that changes are not possible, and previous tickets are not available eitherand was necesary to pay a fee for total cancelation or other fee to reinstate the original ticket Asked to speak with a supervisor, and finally after many denials to forward my call, got to talk to oneI have spend more than hours on the phone with themcalled got disconnected, called again, and they don't want to put me back with the supervisor was helping me
I booked a specific itinerary for myself and my sister through JustFly on Sunday but realized when I checked my itinerary last night that JustFly changed the flight to depart more than hours later than I had bookedI just spoke with ***, a supposed supervisor who refuses to correct the problemHe first claimed that I chose the later flight because it was cheaperWhen I pointed out to him that not only was it the same price on Sunday, but that both itineraries on JustFly's web site are the exact same price today and that it had nothing to do with price, he claimed that since I didn't call him back by midnight on Sunday, it was my faultThen he tried to tell me that the emailed itinerary confirmation that JustFly sent warned me to check my reservation for accuracy and to call them back immediately if it was wrongThat is not trueThere is nothing on my email confirmation that says that
TO WHOM ITS MAY CONCERN I bought the airline ticket back in july was months ago when I book the ticket over the phone with Justfly’s sale personShe missed spell my last name just one letter Thai instead of Chai and I called in within hours ask to make a change my last name, but never get results up until today I did call air China ask them to make a changeThey told me call justfly and justfly turned me downMy itinerary reservation * *** *** *** Air China ticket * *** *** *** *** Departure from Houston to SGN Vietnam From July 31th,to August 30th Up until today I can’t not use my ticket So please help me to get it correct so I can reschedule my next flightThanksNam*** ***
We purchased a ticket in May for a flight on Nov returning on Nov In October we contacted*** to have a change made to the departure date from Novto Nov The agent charged us $for the flight change and an additional $(administration) feeI was told that a change to the itinerary would be sent to our email as confirmationNo confirmation ever arrivedHowever, after checking the airline confirmation number, we saw that the flight was changed to Nov The departure flight was successfulHowever, on Nov when we arrived at the airport, the airline could not confirm we had a return flightThey stated that the booking agent *** cancelled the reservation for the return flight! As a result, we paid the airline an additional $which included a $fee for purchasing the ticket at the airline counter
On August 26, 2016, I purchased two airline tickets to London from Justfly***, one for daughter (*** ** ***-one way) and one for me (*** *** Sr.-Roundtrip)The cost of my daughter's ticket was $(American Airline eticket #: ***) and the cost for my ticket was $(American Airline eticket ***)The flights were leaving from Cincinnati, OH airport on 8/On the morning of the 8/31, I became ill, and because of the illness, I was delayed in arriving to the airportThe flight was leaving at 7:20am, we arrived at the airport at 6:45am, and was told that we could not board the plane, because we were not there an hour before handI called Justfly***, told them my situation, and they proceeded to book us on another flight for an additional $(this call took place at 8:30am), so I gave them my credit card to pay for itAbout 3pm that same afternoon, I get a call/voicemail stating that they can not book me another flight and my mone
You make a purchase with them and when you try to fix a mistake they made or you want to Add or change additional information they rather cancel the whole transaction and tell you to make new reservations so that they can keep a lot of money for each ticket that you purchased though them They charge over $dollars to cancel the transaction per ticket Which is unfair because sometimes they make mistakes not consumers when people are purchasing ticketsIt's so unfair that they get to charge money on your credit card for a purchase that didn't happenedAnd it's a lot of moneyIf the airline reimburses your money why do they get to keep such a large amount of money for a service that was not completed
I ordered airline tickets through justfly.com and it was fairly an easy processThe only negative point I must share about this company is that they charge you for seat assignments if you want to make a selectionNow I understand that most airlines do charge for seatingHowever, I purchased two seats at $a piece on one leg of a tripWhen I received my booking confirmation only one seat was confirmedThey do however point out that the airline can't guarantee the seat confirmation, therefore I decided to call the airline (*** ***) itself to find out why one seat was confirmed and the other notThe nice gentleman informed me that I didn't need to pay for the seats and that I could have just purchased the tickets and then call them to get my assigned seatsNow mind you, not all airlines do it for free before hours of your flight, but *** *** is the exceptionHe confirmed my seating and also assigned me two more seats for the next leg of our trip for freeSo, this is just a warning to not purchase seats when you book your ticketsDo your homeworkYou can always purchase the seats if need be at another timeThis was my first time ordering tickets through justfly.com and I think I will stick to doing business with the airlines itselfYou know exactly what you are getting
on 7/4/I made a reservation with justfly using a link of kayak*** that connect to justfly website to travel by plane from Miami ,Florida to Cali ,Colombia from 1/29/to 1/7/i paid for ticket $I received in my email a LAN airline record locator confirmation UCXYFO and justfly booking reference *** the planned itinerary was flight depart from Miami at 4:00pm on 11/29/arrive to Bogota, Colombia at 7:40pm ,a layover 1hr min then connect with LAN fly depart 9:pm from Bogota, Colombia and arrive to Cali at 10:pm and return on 1/7/from Cali to Miami fly depart from Cali, Colombia on 1/at 3:pm arrive to Miami,FL at 7:pm however on 11/20/more than month after my initial reservation was booked and paid I received an email from justfly saying: LAN Airlines has made a change to your itinerary for reservation * ***you must contact LAN Airlines as soon as possible at *** to discuss the change and confirm ne
Website says hours cancellation(False) Booked a flight from Atlanta to Tampa and backFlight confirmation had the wrong return date, it was not dates I enteredSo when I saw it I went back online to change it and received an additional $charge for a brand new ticketIt did not replace the original ticket which is what the website makes you believeCalled customer care which took minutes for someone to answer then was basically told by a script of their procedureSounds like they fine tune this response as it happens dailyThis was not customer care this was basically talking to a robotReached out to them through Facebook messenger as well and never heard back until the day I posted a negative reviewRead the pother reviews they all say the same thingNot sure why there has not been a class act lawsuit here
I had a verbal contract with the ticket agentThe agent advised that the cost to change to ticket form xx date to xx date would be $In return I would receive $507CAD in credit per traveler or ($1521) that I can apply towards my re-booking feesRe-booking fee is $per travelerAnd this leaves me with $in credit towards my next travel purchase before May All currencies are in CADThe agent purposefully did not inform me of additional airline fees associated with the changeI clearly asked the agent to confirm there would not be extra chargesThe agent said $is all in and no additional chargersThe agent said no extra charges, in fact I would have a creditThe Future Travel Credit, this is what the agent called it, would take hr to activateAn hour later after this was done, I saw a missed call from agentI called and was told there are extra charges to re-book my ticketI believe this firm "Just Fly" has deliberately lied about the details of the fl
I purchased two flights through JustFly.com (via Kayak.com) on NovThe flight was to Denpasar, Indonesia on Philippine Airlines, departing Decand returning JanThe total amount paid for the two tickets was $2,On Dec25, I received a phone call from Philippine Airlines letting me know that my flight was cancelled due to a hurricaneThe next available flight would not be for another daysMy travel was time sensitive, so I opted to cancel the flight through Philippine AirlinesI did and they told me that the refund would have to be handled by and processed through JustFlyI called JustFly right away and upon requesting a cancellation was told that I would be charged $($per passenger) to cancel by Philippine Airlines and an additional $($per person) from JustFlyI disputed the charge with the customer service agent and asked to speak to a manager but the agent refusedSince my only option was to incur the fee, I went ahead with the $loss
I booked a round trip ticket from this company well ahead of my travel dateAbout two months to the date of my travel, I received an email from them to call them as there has been an "airline initiated change to my itinerary"I called them and they confirmed the changes and I agreed to the changesAbout three weeks later, I received a similar email saying the same thingThis time they offered me a route that had about Six stops and I told them that I could not accept thatI was put on hold and after a few minutes, another option was quoted and I accepted that change
Two weeks later, I called the airline to reserve seats for my round-trip itinerary for my flight and the airline told me that I only they only have me down for only one way and I had no return booking with themI was shockedI called justfly.com and they told me that the airline had cancelled that flight (not true as I found out from the airline itself)I asked when I was going to be told of this change considering the fact that I was leaving in a few daysThe rep re-booked me for a return trip which was exactly the same as the original itinerary that they cancelled the first time they told me that itinerary was no longer available
Having learnt my lesson, I called the airline to confirm that I do actually have a seats on the plane and they told me that they do have on a flight that was leaving a day later than the itinerary that Justfly.com emailed meI called Justfly.com again and they said that they will fix the discrepancy within 24hrsI am writing this almost 48hrs later and they still have not fixed itMore than months was when I booked this itinrary and I still don't know if I have a seat on a plane or not and I cannot get my money back either
The representatives do not speak English and they totally misunderstand what you tell them and repeat scripted sentences without any consideration to your issueAs one of the representatives was talking to meI overheard another representative repeating the same exact sentence to another customerIt is a terrible company
Paid for the option to choose our own seats but at check in all our seats were assigned randomlyOur family of was spread through out the planeThey said that the fee didn’t guarantee requested seat assignments and won’t refund
If your last name is different than most, chances are this company will screw it upThey left half my last name off of my ticket and I couldn't board my flight for ChinaThey never once considered that it was their mistake, and they couldn't fathom that they possibly thought that the first half of my last name was my middle nameMy last name is two separate words, so they only included the last half of my last nameThey don't seek to understand your complaint, all they do is read off of a scriptI love their cheap prices but I would never trust them to get my name right again
Our concern To: JustFly*** our reservation *** and*** Please address our serious concerns with the services that we have received from our recent flight using JustFlyWe have had a major delay in getting to my destination due to no fault of ours, including a change to the number of transfers that we were forced to makeWe were scheduled to arrive at DME on Sun May 14th at 8:20pm, but were forced to sleep in the airport at arrived there the following day on Mon May 15thInitial booking was on March 23, and there were hours between arriving at DUS and leaving DUS airportConfirmation number *** *** *** *** ***)The only reason we selected this flight is because there was only connecting flightFlight was updated April 10th to delay SFO-DUS, and therefore having minutes to transfer the flightsI had to call several people *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** to g
I booked two flights through the website on July 18, On August 17, I received an email stating that there had been changes to my itinerary and I needed to contact the airline as soon as possibleI called Turkish Airlines immediately, but was informed that since the booking was done by a third party (Justfl***) I needed to contact them directlyI called their representative and after a minute conversation (mostly on hold) I was told that the booking would be cancelled and I would be entitled for a full refund due to the change of itineraryAt this moment, I was unable to complete the process since I had to step away from the phoneI called back after an hour and had to explain the situation again to a new representativeThis time it took 1:minutes to get the information from the airline and initiate the cancellation processI was informed that even though it was initiated there was no guarantee the money would be refundedI was instructed to wait 6-weeks for the response of the airlineThis cancellation ruined all the travel arrangements since I had a connecting flight with a different travel agency that had to also cancel since I was forced to make a complete new reservationThe cancellation fee was $and there is no refund for this feeI completely understand the airline modification is not controlled by Justfl***, but the incompetence of the representatives, lack of customer empathy, lack of interest of business retention and the general disregard for the impact to the client left a resounding bad impression
I made to attempts to book plane ticket onlineFirst one didn't go through , second one didCompany charged my credit card twice After calling them to resolve the problem I was told that they cant refund the money because the plane already leftI contacted air lines directly and describe the issueAir line representative sent authorization to fully refund the amount to the travel agentI called travel agent to request refund and I was told there is processing fees of $Travel agent refused to refund full amount and informed me that they are not going to process refund until they get $up front
I purchased a flight ticket on justly*** on 6/28/for my sister and her child to travelHer child has disabilities and for that reason I made sure to buy a direct flight from LA to NYThe ticket was advertised as a direct flight so I purchased the ticket, When I called later on in the week to get information on special services, the representative told me that the flight I purchased was not a direct flight, it makes two stops in other statesDue to my sisters child's conditions he requires attention and care and gets very antsy quicklyI called the airline directly and told me that it is a flight that does stop in other states and is about hrs of flyingThe advertisement on the justfly*** website says it is a non stop flighti contacted both the airline and the website customer care to get the issue resolved and neither want to exchange or refund my money due to the mistake that was made
I booked tickets to Cancun with this company and was sent confirmation for the wrong dates, which I didn't noticeI ended up changing my plans to be in accordance with my new travel dates, imposed because JustFly made a mistakeThey told me the mistake was mineThe next time I booked tickets with them, it happened againI was booking my two sons on a flight to Austin TX and they put them on different flightsI did not notice this until weeks laterThis is obviously a problem in their system, but they are telling me it's my fault because I didn't correct their mistakeI even spoke to them on the date I made the booking because the system would not accept the reservation for the younger of my sons, who is They told me to give him a DOB that was to make him appear older, and then to call again and have them change it laterIn all that time, I did not see that the two boys were on different flightsI then looked at my bank statement and see additional unauthorized char
On 8/1/18, at approximately 8pm pacific time, I booked a round trip flight ticket on JustFly*** for my son Daniel Stephen KentEverything seemed to go fine until I checked back on the site, about minutes later, only to see that there was a message which stated, "Due to issues with the airline, we were unable to secure your requested reservationWe apologize for the inconvenience and invite you to make a new reservation." And also, "Your booking has been canceledWe have not reserved your flights or made any charges to your card." This last statement is a lieMy credit card was charged through JustFly*** for Spirit Airlines in the amount of $That made it impossible for me to purchase another round-trip ticket for my son since I can't afford to be shelling out money to these agencies, only to have it cancelled, but my debit card still being chargedI believe this is little more than theftOn Saturday August 4th, at 2:52pm Pacific Time I called the JustFly Help Cen
Bought a ticket to Montevideo, Uruguay, leaving on December 21st and flying back on January 3rd changed the flying dates to december 20th flying back on january 7th paid the required fee $454, and was told to wait 24hrs on August 18thweb page show changes processing, after hrs received email with inmediat attention need itCalled and was told changes need it another hrsCalled today, monday august 20th, and I was informed that changes are not possible, and previous tickets are not available eitherand was necesary to pay a fee for total cancelation or other fee to reinstate the original ticket Asked to speak with a supervisor, and finally after many denials to forward my call, got to talk to oneI have spend more than hours on the phone with themcalled got disconnected, called again, and they don't want to put me back with the supervisor was helping me
I booked a specific itinerary for myself and my sister through JustFly on Sunday but realized when I checked my itinerary last night that JustFly changed the flight to depart more than hours later than I had bookedI just spoke with ***, a supposed supervisor who refuses to correct the problemHe first claimed that I chose the later flight because it was cheaperWhen I pointed out to him that not only was it the same price on Sunday, but that both itineraries on JustFly's web site are the exact same price today and that it had nothing to do with price, he claimed that since I didn't call him back by midnight on Sunday, it was my faultThen he tried to tell me that the emailed itinerary confirmation that JustFly sent warned me to check my reservation for accuracy and to call them back immediately if it was wrongThat is not trueThere is nothing on my email confirmation that says that
TO WHOM ITS MAY CONCERN I bought the airline ticket back in july was months ago when I book the ticket over the phone with Justfly’s sale personShe missed spell my last name just one letter Thai instead of Chai and I called in within hours ask to make a change my last name, but never get results up until today I did call air China ask them to make a changeThey told me call justfly and justfly turned me downMy itinerary reservation * *** *** *** Air China ticket * *** *** *** *** Departure from Houston to SGN Vietnam From July 31th,to August 30th Up until today I can’t not use my ticket So please help me to get it correct so I can reschedule my next flightThanksNam*** ***
We purchased a ticket in May for a flight on Nov returning on Nov In October we contacted*** to have a change made to the departure date from Novto Nov The agent charged us $for the flight change and an additional $(administration) feeI was told that a change to the itinerary would be sent to our email as confirmationNo confirmation ever arrivedHowever, after checking the airline confirmation number, we saw that the flight was changed to Nov The departure flight was successfulHowever, on Nov when we arrived at the airport, the airline could not confirm we had a return flightThey stated that the booking agent *** cancelled the reservation for the return flight! As a result, we paid the airline an additional $which included a $fee for purchasing the ticket at the airline counter
On August 26, 2016, I purchased two airline tickets to London from Justfly***, one for daughter (*** ** ***-one way) and one for me (*** *** Sr.-Roundtrip)The cost of my daughter's ticket was $(American Airline eticket #: ***) and the cost for my ticket was $(American Airline eticket ***)The flights were leaving from Cincinnati, OH airport on 8/On the morning of the 8/31, I became ill, and because of the illness, I was delayed in arriving to the airportThe flight was leaving at 7:20am, we arrived at the airport at 6:45am, and was told that we could not board the plane, because we were not there an hour before handI called Justfly***, told them my situation, and they proceeded to book us on another flight for an additional $(this call took place at 8:30am), so I gave them my credit card to pay for itAbout 3pm that same afternoon, I get a call/voicemail stating that they can not book me another flight and my mone
You make a purchase with them and when you try to fix a mistake they made or you want to Add or change additional information they rather cancel the whole transaction and tell you to make new reservations so that they can keep a lot of money for each ticket that you purchased though them They charge over $dollars to cancel the transaction per ticket Which is unfair because sometimes they make mistakes not consumers when people are purchasing ticketsIt's so unfair that they get to charge money on your credit card for a purchase that didn't happenedAnd it's a lot of moneyIf the airline reimburses your money why do they get to keep such a large amount of money for a service that was not completed
I ordered airline tickets through justfly.com and it was fairly an easy processThe only negative point I must share about this company is that they charge you for seat assignments if you want to make a selectionNow I understand that most airlines do charge for seatingHowever, I purchased two seats at $a piece on one leg of a tripWhen I received my booking confirmation only one seat was confirmedThey do however point out that the airline can't guarantee the seat confirmation, therefore I decided to call the airline (*** ***) itself to find out why one seat was confirmed and the other notThe nice gentleman informed me that I didn't need to pay for the seats and that I could have just purchased the tickets and then call them to get my assigned seatsNow mind you, not all airlines do it for free before hours of your flight, but *** *** is the exceptionHe confirmed my seating and also assigned me two more seats for the next leg of our trip for freeSo, this is just a warning to not purchase seats when you book your ticketsDo your homeworkYou can always purchase the seats if need be at another timeThis was my first time ordering tickets through justfly.com and I think I will stick to doing business with the airlines itselfYou know exactly what you are getting
on 7/4/I made a reservation with justfly using a link of kayak*** that connect to justfly website to travel by plane from Miami ,Florida to Cali ,Colombia from 1/29/to 1/7/i paid for ticket $I received in my email a LAN airline record locator confirmation UCXYFO and justfly booking reference *** the planned itinerary was flight depart from Miami at 4:00pm on 11/29/arrive to Bogota, Colombia at 7:40pm ,a layover 1hr min then connect with LAN fly depart 9:pm from Bogota, Colombia and arrive to Cali at 10:pm and return on 1/7/from Cali to Miami fly depart from Cali, Colombia on 1/at 3:pm arrive to Miami,FL at 7:pm however on 11/20/more than month after my initial reservation was booked and paid I received an email from justfly saying: LAN Airlines has made a change to your itinerary for reservation * ***you must contact LAN Airlines as soon as possible at *** to discuss the change and confirm ne
Website says hours cancellation(False) Booked a flight from Atlanta to Tampa and backFlight confirmation had the wrong return date, it was not dates I enteredSo when I saw it I went back online to change it and received an additional $charge for a brand new ticketIt did not replace the original ticket which is what the website makes you believeCalled customer care which took minutes for someone to answer then was basically told by a script of their procedureSounds like they fine tune this response as it happens dailyThis was not customer care this was basically talking to a robotReached out to them through Facebook messenger as well and never heard back until the day I posted a negative reviewRead the pother reviews they all say the same thingNot sure why there has not been a class act lawsuit here
I had a verbal contract with the ticket agentThe agent advised that the cost to change to ticket form xx date to xx date would be $In return I would receive $507CAD in credit per traveler or ($1521) that I can apply towards my re-booking feesRe-booking fee is $per travelerAnd this leaves me with $in credit towards my next travel purchase before May All currencies are in CADThe agent purposefully did not inform me of additional airline fees associated with the changeI clearly asked the agent to confirm there would not be extra chargesThe agent said $is all in and no additional chargersThe agent said no extra charges, in fact I would have a creditThe Future Travel Credit, this is what the agent called it, would take hr to activateAn hour later after this was done, I saw a missed call from agentI called and was told there are extra charges to re-book my ticketI believe this firm "Just Fly" has deliberately lied about the details of the fl
I purchased two flights through JustFly.com (via Kayak.com) on NovThe flight was to Denpasar, Indonesia on Philippine Airlines, departing Decand returning JanThe total amount paid for the two tickets was $2,On Dec25, I received a phone call from Philippine Airlines letting me know that my flight was cancelled due to a hurricaneThe next available flight would not be for another daysMy travel was time sensitive, so I opted to cancel the flight through Philippine AirlinesI did and they told me that the refund would have to be handled by and processed through JustFlyI called JustFly right away and upon requesting a cancellation was told that I would be charged $($per passenger) to cancel by Philippine Airlines and an additional $($per person) from JustFlyI disputed the charge with the customer service agent and asked to speak to a manager but the agent refusedSince my only option was to incur the fee, I went ahead with the $loss
I booked a round trip ticket from this company well ahead of my travel dateAbout two months to the date of my travel, I received an email from them to call them as there has been an "airline initiated change to my itinerary"I called them and they confirmed the changes and I agreed to the changesAbout three weeks later, I received a similar email saying the same thingThis time they offered me a route that had about Six stops and I told them that I could not accept thatI was put on hold and after a few minutes, another option was quoted and I accepted that change
Two weeks later, I called the airline to reserve seats for my round-trip itinerary for my flight and the airline told me that I only they only have me down for only one way and I had no return booking with themI was shockedI called justfly.com and they told me that the airline had cancelled that flight (not true as I found out from the airline itself)I asked when I was going to be told of this change considering the fact that I was leaving in a few daysThe rep re-booked me for a return trip which was exactly the same as the original itinerary that they cancelled the first time they told me that itinerary was no longer available
Having learnt my lesson, I called the airline to confirm that I do actually have a seats on the plane and they told me that they do have on a flight that was leaving a day later than the itinerary that Justfly.com emailed meI called Justfly.com again and they said that they will fix the discrepancy within 24hrsI am writing this almost 48hrs later and they still have not fixed itMore than months was when I booked this itinrary and I still don't know if I have a seat on a plane or not and I cannot get my money back either
The representatives do not speak English and they totally misunderstand what you tell them and repeat scripted sentences without any consideration to your issueAs one of the representatives was talking to meI overheard another representative repeating the same exact sentence to another customerIt is a terrible company
Paid for the option to choose our own seats but at check in all our seats were assigned randomlyOur family of was spread through out the planeThey said that the fee didn’t guarantee requested seat assignments and won’t refund
If your last name is different than most, chances are this company will screw it upThey left half my last name off of my ticket and I couldn't board my flight for ChinaThey never once considered that it was their mistake, and they couldn't fathom that they possibly thought that the first half of my last name was my middle nameMy last name is two separate words, so they only included the last half of my last nameThey don't seek to understand your complaint, all they do is read off of a scriptI love their cheap prices but I would never trust them to get my name right again
Our concern To: JustFly*** our reservation *** and*** Please address our serious concerns with the services that we have received from our recent flight using JustFlyWe have had a major delay in getting to my destination due to no fault of ours, including a change to the number of transfers that we were forced to makeWe were scheduled to arrive at DME on Sun May 14th at 8:20pm, but were forced to sleep in the airport at arrived there the following day on Mon May 15thInitial booking was on March 23, and there were hours between arriving at DUS and leaving DUS airportConfirmation number *** *** *** *** ***)The only reason we selected this flight is because there was only connecting flightFlight was updated April 10th to delay SFO-DUS, and therefore having minutes to transfer the flightsI had to call several people *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** to g
I booked two flights through the website on July 18, On August 17, I received an email stating that there had been changes to my itinerary and I needed to contact the airline as soon as possibleI called Turkish Airlines immediately, but was informed that since the booking was done by a third party (Justfl***) I needed to contact them directlyI called their representative and after a minute conversation (mostly on hold) I was told that the booking would be cancelled and I would be entitled for a full refund due to the change of itineraryAt this moment, I was unable to complete the process since I had to step away from the phoneI called back after an hour and had to explain the situation again to a new representativeThis time it took 1:minutes to get the information from the airline and initiate the cancellation processI was informed that even though it was initiated there was no guarantee the money would be refundedI was instructed to wait 6-weeks for the response of the airlineThis cancellation ruined all the travel arrangements since I had a connecting flight with a different travel agency that had to also cancel since I was forced to make a complete new reservationThe cancellation fee was $and there is no refund for this feeI completely understand the airline modification is not controlled by Justfl***, but the incompetence of the representatives, lack of customer empathy, lack of interest of business retention and the general disregard for the impact to the client left a resounding bad impression
I made to attempts to book plane ticket onlineFirst one didn't go through , second one didCompany charged my credit card twice After calling them to resolve the problem I was told that they cant refund the money because the plane already leftI contacted air lines directly and describe the issueAir line representative sent authorization to fully refund the amount to the travel agentI called travel agent to request refund and I was told there is processing fees of $Travel agent refused to refund full amount and informed me that they are not going to process refund until they get $up front
I purchased a flight ticket on justly*** on 6/28/for my sister and her child to travelHer child has disabilities and for that reason I made sure to buy a direct flight from LA to NYThe ticket was advertised as a direct flight so I purchased the ticket, When I called later on in the week to get information on special services, the representative told me that the flight I purchased was not a direct flight, it makes two stops in other statesDue to my sisters child's conditions he requires attention and care and gets very antsy quicklyI called the airline directly and told me that it is a flight that does stop in other states and is about hrs of flyingThe advertisement on the justfly*** website says it is a non stop flighti contacted both the airline and the website customer care to get the issue resolved and neither want to exchange or refund my money due to the mistake that was made