My wife's father, who lives in Tokyo, had a heart attackI called Just Fly and spoke to an agent while my family and I packedThe agent said he would send an e-mail and if I didn't get it soon call them back
On the highway I refresh my mail app over and overI get nothing from themMy wife and kids are in tears by this point
I call them back and tell a different agent I need my confirmation e-mailShe says she will send me a cancellation e-mailI said "No, I want my confirmation e-mail." She said "Okay sir."
I get a cancellation e-mail
I call back and another representative yells at me and tells me I should've booked hours ahead of timeI ask to speak to her supervisor and she hangs up on me
I call back and another representative tells me no supervisors are available today and the hold music starts playingIt doesn't stop even as I pull into the airport
I cannot stress enough how unprofessional and how morally unethical my experience wasCompletely disgusted
I booked an international flight for next year with Justfly.com for myself, my wife, and our grandchild under the name Ahmet Terzic, Booking * ***Everything was fine with the price, until I actually went to pay for itThey advertise this Best Purchase Guarantee that implies it's completely free to the customerIn fact, it quotes "This allows you to cancel your flight within hours of booking totally free no questions asked." Further, there is no price listed next to this option, again implying (and falsely so) that it's freeAlso, at the bottom of the booking when the website gives you a price summary, this service is not mentioned or charged forIt's only AFTER you submit your credit card information that you find out that you're charged $for this, per travelerSo I got charged $in UNAUTHORIZED chargesWell no problem, I thought, it says I can cancel withing hours "totally free, no questions asked." I call customer service the next day (about
I believe that I choose a flight through JustFly.com to fly via Spirit Airlines from Baltimore to Kansas City Later when I checked the booking, I saw that the flight was on a different day, actually it extended days and would take more than hours to complete I called both the airline and JustFly and was told that they couldn't do anything about it
I recently booked my honeymoon flights to Europe through JustFl*** and although I thought all was okay and the online reservations went well, I later found out that the fee I paid for seat assignments is misleading advertisement and essentially, you get NOTHING for this fee and serviceAfter booking my flights and "reserving" seats on some of the flights, several days later, I logged in to the airline company's website to check on my reservations and found that my seats had not been reservedI contacted the airline and was told that the seats had not been reserved by the booking third party (JustF*), so essentially, I paid a fee for the seats reservations and got nothing in returnI proceeded to reserve my own seats via the airline's website and that resolved the issueI contacted the JustFl*** customer service and was given the third degree and the customer rep on the phone acted obstinate and aggresiveBottom line, JustFl*** is a scam!
They charge fees for canceling a flight within hours of booking, even though the airline allows itthey could care less about their customersits all about making money, since they are the only company that does thatthey are dishonest and no one should use them
My trip to Europe was a nightmare from start to finishI originally had to cancel my plans due to a death in the familyI was refused a credit by someone whom I could barely understandAfter several attempts, I spoke with someone who could speak passable English and was finally offered a credit with a hefty cancellation chargeWhen I went to rebook the following summer, the choices of flights that were made available to me were absurd - leaving very little time for connections, a change of airports in Paris and the inability to negotiate a better route, at the same time being charged an even more exorbitant rebooking feeEvery time I tried to call for assistance I was faced with someone intelligible, the travel portion of my trip was long, exhausting, stressful and ultimately extremely expensiveI would warn anyone to avoid this company like the plague
Horrible company Changed our flights from what we booked without telling us and were going to charge ridiculous fees if we wanted to change back Customer service reps are rude and unhelpful Do not use this company
Hello, On 1-9-17, my family and I were scheduled to departure from JFK airport to Dubai and then from there to Karachi as our final destinationWe arrived at the airport around 11:am and our flight was scheduled to depart at 5:pmWe were the first in line at the Emirates counter and as we proceeded to give them our passports we realized we were missing oneIt was there on the way there as we verified it in the carWe looked all over the airport and couldn't find itEither someone stole it or it slipped out of my wifes hand on accidentWe then called Justfly*** (have screen shot available from phone and records) at 12:pmWell before their hours cancelation policy requirementsThey said we can change the flight at the counter and when we tried to do that they said to call back the company we originally dealt withBetween this mess the time clicked away and as you can imagine the likes we had to wait in at the JFK airportWe had to rebook our flight days later and
We used Justfly to purchase tickets to Ireland and the Isle of ManThere were no problems getting there, but on the way home, we were not able to make our connecting flight in London (LHR)The flight in from Dublin was not late and although security wasn't smooth, we thought we still had minutes to catch our flight from London to ChicagoThe lay over between our flights in London was 1h 15mWhen we went to get our boarding passes, we were told the flight was already closed and that all international flights are closed one hour before departure and that we should never have been able to purchase this ticket because it did not provide the amount of time neededWhen I finally got through to Justfly, I was on hold for 1hr 30m before talking with a personI asked for a direct number in case we were disconnected and she said there was no direct number but that she would call back if we were disconnectedI asked what could be done to solve the problem and was told that it was the ai
I booked a fly for my wife and I from Austin, TX to Kona, HIIn the Itinerary provided before I purchased the ticketsThe LAX to KONA leg of the trip over had a minute layover timeBut once I purchased the tickets and they sent me my final ItineraryThe layover time in LAX change to -2hours and minutesWhich means that we would not make our connecting flightI called JustFly numerous times to try and work this outBut they insisted that that layover time was the -2hours and minutes from checkout and I would have to pay a $cancellation fee per personFortunately, I took screenshots of the checkout screen before I purchased for some reason which reflects the 33minute layoverBut that was not good enough for JustFlyIt took numerous calls, hours on the phone and escalations to supervisors as well as, multiple emails with the screenshots before they finally cancelled my flight without a feeBut the issue I have is two-fold Why would the layover be changed after y
ME AND MY WIFE BOOK A FLIGHT.WE HAD TO CANCEL DUE TO THE FACT SHE WAS NOT FEELING GOOD DUE TO HEART PROBLEMSCALL JUSTYFLY AND TOLD THEM WHAT HAPPEN AND THEY SAID I COULD CANCEL AND THEY WOULD GIVE ME CREDIT OF DOLLARS I COULD USE IN A LATER DATEI TRYED TO REBOOK AND WAS TOLD ON NOV THE THAT I HAD NO CREDIT.I WOULD LIKE A FULL REFUND.AND WOULD LIKE TO REBOOK.AND PAY NO PENALTIES
I am just tired of this companyI purchased a flight ticket from them on October 27, (almost months in advance)Before my flight ( July 18, 2016) , the Airline change the flight time and this company was supposed to let me know of the changeAccording to them, they sent an email on July 4, ( they sent AN email)This change was done since April They never sent another emailThey never confirmed if I got the emailAccording to them, the email said that I was supposed to call them if I got itI never called them because I never received itI never got an email from them and they "CONTINUE" saying that they didI just printed my flight itinerary on October 27, and that is itI arrived to the airport late because the flight was already goneI needed to fly later in the day to Miami and then pay for a hotel there that cost me $123, and arrive a day after to PanamaI want this travel agency to reimburse me the $that I paid because I never received that e
I wish I would have read the reviews on Revdex.com before using JustFly*** There is no benefit to using them over just booking directly through the airlineBooking through the airline or another travel site is actually much cheaper and more flexible with changes to your itineraryThe fees are exorbitant to change to a later flight were $per personThe cancellation fees are $per personThe Flight Credit issued for canceled flights is no credit at allYou will still get charged full price for booking a new flight, this was actually compared to the airlines main booking websiteThe Flight Credit also locked us into the exact same departure and destinationCustomer service is laughableThere is no extra service for using themThe site and "service" is a farce*** ***
I booked a flight from pittsburgh to orlando to depart pittsburgh on may 10th at 1145am and return monday may 15th I believe it was at 835Am.Did not check my intineary until the following weekend.Justfly made a mistake and booked my flight from may17th to the 24th of may.I called times and have not been compensated for there mistake.They told me to call frontier airlines which I did and they want to charge me a additional dollars to change this.Called justfly back and was told a manager would call me.It has been weeks and still yet to hear from them.I called justfly again this evening april 7th and talked to a supervisor named Virgil employee number *** and was told by him that I could not talk to a manager because they dont answear calls.Told him I wanted to speak to one anyhow and he told me if they deceide to call me back it would be in 48hrs but it would be very unlikely that they will call me.I am very upset about this and feel the company needs to change this at the
Good dayI booked a flight through justfly on february 16, I selected the dates I would like to travel and proceed on to booking my flight., As I submitted my information and payment I notice that my flight information has changed from the date I wanted to travel to a completely different dateBefore I submitted my information I went over my itinerary at lease two time to make sure that everything was correctI contacted Justfly immediately and inform them of what had happenedJustfly customer personal didn't care much about what I had to say but explain that I can cancel my reservation but it was going to cost me one hundred and twenty five dollarsI was completely shock as the mistake was not on my part and now within a few minutes this company wanted to charge me one hundred and twenty five dollars just to cancel my flightI contacted the airline and was told that the airlines does not charge a fee as long as the reservation is cancel before twenty four hours so how
Do not use JustFl*** to book your travel I was trying to change the name on a flight reservation Initially I was told by JustFl*** that they could do this All I needed to do was have the original passenger send an email to verification@justfl*** approving the transfer We did this and when I called JustFl*** to finalize the transfer, I was then told that they could not do this I called the airline and they confirmed, under the rules of the ticket, a name transfer WAS possible and that JustFl*** needed to do it Still, JustFl*** was telling me they could not I am still trying to get this resolved Very poor experience with this company It feels like JustFl*** is not a legitimate business
I paid for tickets online, in the process, I was told twice the ticket prices had gone up within a few minutes timeThe next day I received an email that I needed to contact them right away and that failure to do so would result in my reservation being cancelledI have been on hold hours in the hours for the number they gave me and got nothingI paid for trip insurance to cancel my flight, when I tried to cancel online, it said I would not get my money backI reviewed the 350+ complaints you received about them and began getting worried I have been taken advantage of
We booked a flight with Justfly*** for $When we received our confirmation email, the departure date was incorrectWe contacted Justfly and were told that we would be charged an additional $1,to change our departure dateWhen we asked to speak to a supervisor, she told us that the website often times would default to the lowest price flight with a different date instead of the date I selectedShe also told us that our flight insurance would not cover the cost to change the dateWhen we told her that we just wanted the original date we selected when we made the reservation, she told us that we obviously were not frequent flyers and then stated that we were irresponsibleShe then disconnected the callThis company is a scamWe saved for months to be able to visit our family and this is the customer service we receivePlease beware
Forced to cancel flight and charged $dollars cancelation feeThey refused to give me a refund of $and they are forcing me to book the flight with them and charge me double amountThis is criminal!
My wife's father, who lives in Tokyo, had a heart attackI called Just Fly and spoke to an agent while my family and I packedThe agent said he would send an e-mail and if I didn't get it soon call them back
On the highway I refresh my mail app over and overI get nothing from themMy wife and kids are in tears by this point
I call them back and tell a different agent I need my confirmation e-mailShe says she will send me a cancellation e-mailI said "No, I want my confirmation e-mail." She said "Okay sir."
I get a cancellation e-mail
I call back and another representative yells at me and tells me I should've booked hours ahead of timeI ask to speak to her supervisor and she hangs up on me
I call back and another representative tells me no supervisors are available today and the hold music starts playingIt doesn't stop even as I pull into the airport
I cannot stress enough how unprofessional and how morally unethical my experience wasCompletely disgusted
I booked an international flight for next year with Justfly.com for myself, my wife, and our grandchild under the name Ahmet Terzic, Booking * ***Everything was fine with the price, until I actually went to pay for itThey advertise this Best Purchase Guarantee that implies it's completely free to the customerIn fact, it quotes "This allows you to cancel your flight within hours of booking totally free no questions asked." Further, there is no price listed next to this option, again implying (and falsely so) that it's freeAlso, at the bottom of the booking when the website gives you a price summary, this service is not mentioned or charged forIt's only AFTER you submit your credit card information that you find out that you're charged $for this, per travelerSo I got charged $in UNAUTHORIZED chargesWell no problem, I thought, it says I can cancel withing hours "totally free, no questions asked." I call customer service the next day (about
I believe that I choose a flight through JustFly.com to fly via Spirit Airlines from Baltimore to Kansas City Later when I checked the booking, I saw that the flight was on a different day, actually it extended days and would take more than hours to complete I called both the airline and JustFly and was told that they couldn't do anything about it
I recently booked my honeymoon flights to Europe through JustFl*** and although I thought all was okay and the online reservations went well, I later found out that the fee I paid for seat assignments is misleading advertisement and essentially, you get NOTHING for this fee and serviceAfter booking my flights and "reserving" seats on some of the flights, several days later, I logged in to the airline company's website to check on my reservations and found that my seats had not been reservedI contacted the airline and was told that the seats had not been reserved by the booking third party (JustF
*), so essentially, I paid a fee for the seats reservations and got nothing in returnI proceeded to reserve my own seats via the airline's website and that resolved the issueI contacted the JustFl*** customer service and was given the third degree and the customer rep on the phone acted obstinate and aggresiveBottom line, JustFl*** is a scam!
Sold me a non- stop ticket that had stopsRefused to refund ticketFraud company
They charge fees for canceling a flight within hours of booking, even though the airline allows itthey could care less about their customersits all about making money, since they are the only company that does thatthey are dishonest and no one should use them
My trip to Europe was a nightmare from start to finishI originally had to cancel my plans due to a death in the familyI was refused a credit by someone whom I could barely understandAfter several attempts, I spoke with someone who could speak passable English and was finally offered a credit with a hefty cancellation chargeWhen I went to rebook the following summer, the choices of flights that were made available to me were absurd - leaving very little time for connections, a change of airports in Paris and the inability to negotiate a better route, at the same time being charged an even more exorbitant rebooking feeEvery time I tried to call for assistance I was faced with someone intelligible, the travel portion of my trip was long, exhausting, stressful and ultimately extremely expensiveI would warn anyone to avoid this company like the plague
Horrible company Changed our flights from what we booked without telling us and were going to charge ridiculous fees if we wanted to change back Customer service reps are rude and unhelpful Do not use this company
Hello, On 1-9-17, my family and I were scheduled to departure from JFK airport to Dubai and then from there to Karachi as our final destinationWe arrived at the airport around 11:am and our flight was scheduled to depart at 5:pmWe were the first in line at the Emirates counter and as we proceeded to give them our passports we realized we were missing oneIt was there on the way there as we verified it in the carWe looked all over the airport and couldn't find itEither someone stole it or it slipped out of my wifes hand on accidentWe then called Justfly*** (have screen shot available from phone and records) at 12:pmWell before their hours cancelation policy requirementsThey said we can change the flight at the counter and when we tried to do that they said to call back the company we originally dealt withBetween this mess the time clicked away and as you can imagine the likes we had to wait in at the JFK airportWe had to rebook our flight days later and
We used Justfly to purchase tickets to Ireland and the Isle of ManThere were no problems getting there, but on the way home, we were not able to make our connecting flight in London (LHR)The flight in from Dublin was not late and although security wasn't smooth, we thought we still had minutes to catch our flight from London to ChicagoThe lay over between our flights in London was 1h 15mWhen we went to get our boarding passes, we were told the flight was already closed and that all international flights are closed one hour before departure and that we should never have been able to purchase this ticket because it did not provide the amount of time neededWhen I finally got through to Justfly, I was on hold for 1hr 30m before talking with a personI asked for a direct number in case we were disconnected and she said there was no direct number but that she would call back if we were disconnectedI asked what could be done to solve the problem and was told that it was the ai
I booked a fly for my wife and I from Austin, TX to Kona, HIIn the Itinerary provided before I purchased the ticketsThe LAX to KONA leg of the trip over had a minute layover timeBut once I purchased the tickets and they sent me my final ItineraryThe layover time in LAX change to -2hours and minutesWhich means that we would not make our connecting flightI called JustFly numerous times to try and work this outBut they insisted that that layover time was the -2hours and minutes from checkout and I would have to pay a $cancellation fee per personFortunately, I took screenshots of the checkout screen before I purchased for some reason which reflects the 33minute layoverBut that was not good enough for JustFlyIt took numerous calls, hours on the phone and escalations to supervisors as well as, multiple emails with the screenshots before they finally cancelled my flight without a feeBut the issue I have is two-fold Why would the layover be changed after y
ME AND MY WIFE BOOK A FLIGHT.WE HAD TO CANCEL DUE TO THE FACT SHE WAS NOT FEELING GOOD DUE TO HEART PROBLEMSCALL JUSTYFLY AND TOLD THEM WHAT HAPPEN AND THEY SAID I COULD CANCEL AND THEY WOULD GIVE ME CREDIT OF DOLLARS I COULD USE IN A LATER DATEI TRYED TO REBOOK AND WAS TOLD ON NOV THE THAT I HAD NO CREDIT.I WOULD LIKE A FULL REFUND.AND WOULD LIKE TO REBOOK.AND PAY NO PENALTIES
I am just tired of this companyI purchased a flight ticket from them on October 27, (almost months in advance)Before my flight ( July 18, 2016) , the Airline change the flight time and this company was supposed to let me know of the changeAccording to them, they sent an email on July 4, ( they sent AN email)This change was done since April They never sent another emailThey never confirmed if I got the emailAccording to them, the email said that I was supposed to call them if I got itI never called them because I never received itI never got an email from them and they "CONTINUE" saying that they didI just printed my flight itinerary on October 27, and that is itI arrived to the airport late because the flight was already goneI needed to fly later in the day to Miami and then pay for a hotel there that cost me $123, and arrive a day after to PanamaI want this travel agency to reimburse me the $that I paid because I never received that e
I wish I would have read the reviews on Revdex.com before using JustFly*** There is no benefit to using them over just booking directly through the airlineBooking through the airline or another travel site is actually much cheaper and more flexible with changes to your itineraryThe fees are exorbitant to change to a later flight were $per personThe cancellation fees are $per personThe Flight Credit issued for canceled flights is no credit at allYou will still get charged full price for booking a new flight, this was actually compared to the airlines main booking websiteThe Flight Credit also locked us into the exact same departure and destinationCustomer service is laughableThere is no extra service for using themThe site and "service" is a farce*** ***
I booked a flight from pittsburgh to orlando to depart pittsburgh on may 10th at 1145am and return monday may 15th I believe it was at 835Am.Did not check my intineary until the following weekend.Justfly made a mistake and booked my flight from may17th to the 24th of may.I called times and have not been compensated for there mistake.They told me to call frontier airlines which I did and they want to charge me a additional dollars to change this.Called justfly back and was told a manager would call me.It has been weeks and still yet to hear from them.I called justfly again this evening april 7th and talked to a supervisor named Virgil employee number *** and was told by him that I could not talk to a manager because they dont answear calls.Told him I wanted to speak to one anyhow and he told me if they deceide to call me back it would be in 48hrs but it would be very unlikely that they will call me.I am very upset about this and feel the company needs to change this at the
Good dayI booked a flight through justfly on february 16, I selected the dates I would like to travel and proceed on to booking my flight., As I submitted my information and payment I notice that my flight information has changed from the date I wanted to travel to a completely different dateBefore I submitted my information I went over my itinerary at lease two time to make sure that everything was correctI contacted Justfly immediately and inform them of what had happenedJustfly customer personal didn't care much about what I had to say but explain that I can cancel my reservation but it was going to cost me one hundred and twenty five dollarsI was completely shock as the mistake was not on my part and now within a few minutes this company wanted to charge me one hundred and twenty five dollars just to cancel my flightI contacted the airline and was told that the airlines does not charge a fee as long as the reservation is cancel before twenty four hours so how
Do not use JustFl*** to book your travel I was trying to change the name on a flight reservation Initially I was told by JustFl*** that they could do this All I needed to do was have the original passenger send an email to verification@justfl*** approving the transfer We did this and when I called JustFl*** to finalize the transfer, I was then told that they could not do this I called the airline and they confirmed, under the rules of the ticket, a name transfer WAS possible and that JustFl*** needed to do it Still, JustFl*** was telling me they could not I am still trying to get this resolved Very poor experience with this company It feels like JustFl*** is not a legitimate business
I paid for tickets online, in the process, I was told twice the ticket prices had gone up within a few minutes timeThe next day I received an email that I needed to contact them right away and that failure to do so would result in my reservation being cancelledI have been on hold hours in the hours for the number they gave me and got nothingI paid for trip insurance to cancel my flight, when I tried to cancel online, it said I would not get my money backI reviewed the 350+ complaints you received about them and began getting worried I have been taken advantage of
We booked a flight with Justfly*** for $When we received our confirmation email, the departure date was incorrectWe contacted Justfly and were told that we would be charged an additional $1,to change our departure dateWhen we asked to speak to a supervisor, she told us that the website often times would default to the lowest price flight with a different date instead of the date I selectedShe also told us that our flight insurance would not cover the cost to change the dateWhen we told her that we just wanted the original date we selected when we made the reservation, she told us that we obviously were not frequent flyers and then stated that we were irresponsibleShe then disconnected the callThis company is a scamWe saved for months to be able to visit our family and this is the customer service we receivePlease beware
Forced to cancel flight and charged $dollars cancelation feeThey refused to give me a refund of $and they are forcing me to book the flight with them and charge me double amountThis is criminal!