I'm sorry, but I would not recommend using this booking siteI was charged for the Fare Lock even though I did NOT select it and it wasn't in the total upon checkoutWhen I called support to request the matter be corrected I was told over and over in robotic fashion that the fee was non-refundableEven though I explained the fee was charged in error, that they took payment for something I did NOT include in my purchaseThe agent, and subsequently the supervisor, refused to acknowledge the error and refund the feeThey lacked any care for the matter and kept replying with canned responsesI found the same itinerary on another site that is actually rated high with the Revdex.com, and there's no fraudulent chargesIt's not the service this site offers that I have a problem withIt's the customer service that is a HUGE problemWhen I asked to speak to someone higher up that could resolve my issue, I was flat out refusedNo thanks, I'll take my business elsewhere
The website said they have a hour cancellation windowWhen trying to cancel it online it say there would be a $fee taken back after the refund occurredOver the phone I spoke to an agent named Andrew who said the $was not refundable because it was a processing chargeI argued with him, and then asked to speak to a managerHe came back on the phone and said he was given a one time curtesy to lower the processing fee to $I said that the website said one could get a refund within hours, and this was a word game to not give me a refundHe said they didn't give manager's names, and no manager would come on the line because they had to issue either $or $for processingI have worked in customer service for a long time, and the website is duplicitousThis is advertising to say there is a hour window, and then charge a different fee
I recently purchased a ticket from this agency online and I realized on the ticket my mother's middle name was use as her last name, I called them and they charge me $dollars for thatThe person I spoke to was very rude and hang up on meshe told they are canceling my ticket and I have to wait 3-days to get my my refundPlease do not use them they sucks and will rip you off
My experience with Justfly.*** was HORRIBLE! After stressfully comparing flight rates and schedules, it appeared that Justfly’s rate was fairly reasonable, so I booked itImmediately after clicking the Purchase Tickets button, the next page stated in bold caps “YOUR RESERVATION HAS BEEN BOOKED SUCCESSFULLY” I believe there is just 1way to interpret this messageI then relaxed and went to bed confident that I had secured my vacation tickets for myself and familyFALSE!
Well, hour, minutes later, while I was sleeping, an email message came in stating:
“*** *** * *** *** *** *** *** *** ** *** ** *** *** *** *** *** *** ** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** * *** *** *** *** *** *** *** *** *** ** *** *** *** ** ***.”
I learned that my reservations were not made, were held in virtual limbo, I had lost my seat selections, forcing my family to sit apart from one another on all flights, and they still charged by credit card account for $(not enough for ticket)I immediately called justfly customer service to cancel my held reservationI requested that my flight be cancelledAfter a long, drawn-out, heated argument over the phone, and a few declines of ridiculous cancellation offers ($fee per person), they finally cancelled my held flight and charged me a $cancellation fee for ticketsThe experience and result was HORRIBLE!!! I will NEVER use Justfly.*** again!
I bought a round trip airline ticket on September 16, through Justfly and purchased cancellation insurance in order to use as a credit toward a future flight to the same destination in case I was unable to travel at the scheduled timeThis happened to be the case and I was told, in writing, that I had until September 16, to book a flightToday, September 7, 2018, I called to use my credit in the amount of $My first call lasted over minutes and I spoke with different people; and a supervisor "Arvi" tells me that my credit has been purged by the flight carrier, American Airlines, and I have to call them in order to use my creditShe gave my ticket number, my "Record Locator" number and the phone number for American AirlinesI repeated the information she provided, and asked her times if she was certain that it would not be a problemShe assured me it would notWhen I contacted American, they found my ticket number information and identified me as the owner;
We booked our flights through justfly and realized we needed to make a change to our departure dateTheir website says worry free cancellation within hoursThat’s not the case at allWithin hours for sure we called to make the correction and were told the airline policy was free cancellation couldn’t be made because we were within days of our flightOur only option was to cancel and lose half our ticket costs (about $but we would get a justfly credit for the remaining balance!) or change the flight we were on to the day we required and pay (because of course the other flight cost more) the difference in ticket costs between the two flights (fair enough) and a processing fee for changing our flightWhich was about $We weren’t given any other options so which would you choose? Get screwed for half your ticket costs and still have to buy tickets or about a thirdWe should have pressured them and said their website didn’t say anything except hours and we are within hours (actually) and we will have a full refund with no extra charges because that’s what their website saidAfter two days of dealing with the airline company and justfly I’d rather walkIt’s miles
TLDR They’re awful and I’ll ever use them againI’ll tell my parents and five siblings not to use them eitherMy mother in law has six siblingsWe will let them know too
I purchased tickets to Key West, FLon 10/15/However, my travel companion is unable to goI contacted Just Fly*** to inquire about my optionsThe first time I called, I was told there would be a $change fee, and a $cancellation feeThis fee is half of the cost of the ticketAt this point I did not cancel my reservationHowever, I called Just Fly*** back later on 10/25/This time I was told there would be a $fee, and the remainder of the monies would be a airline travel credit to be used within the next year to be in my travel companions nameI paid for these tickets, the monies should come back to meSeems like every time I've called I've been given a different answer
This is a pice of *** Company that cares absolutely nothing about its customers They falsely advertise prices On tickets with very specific connection details then change those connections or details increasing your layover timesBait and switch
These people are now on my *** list!
We attempted to make airline reservations to travel from MCI to IAD on March 8thWhen I entered the debit card information the reservation was deniedWe entered different debit card accounts, but our rservations were cancelledThe date was Feb18thThis company still as our funds as of FebThey have kept me on hold for over hours and repeated callsThey were to email my bank to send the release code and still have not done thatThis is an outrageThey have $and for no reason
I purchased tickets to Key West, FLon 10/15/However, my travel companion is unable to goI contacted Just Fly*** to inquire about my optionsThe first time I called, I was told there would be a $change fee, and a $cancellation feeThis fee is half of the cost of the ticketAt this point I did not cancel my reservationHowever, I called Just Fly*** back later on 10/25/This time I was told there would be a $fee, and the remainder of the monies would be a airline travel credit to be used within the next year to be in my travel companions nameI paid for these tickets, the monies should come back to meSeems like every time I've called I've been given a different answer
Not a trustworthy ticket agencyBooked online with JustFlyWhen you pay for the reservation there is a menu bar that says Cancel Flight on their confirmation webpageHowever as soon as you get the ticket confirmation that option is removedSo I wanted to cancel my flight after hours and well within the hours permittedI could not do it online anymoreThe link they give you just circles back to the booking confirmation pageNo contact telephone number listed on their site! I had to google it!!! I got someone on the line and she cancelled the flightNo reimbursement yet, but for sure they will keep my $insurance and possibly another $for processing, while cancelling within 24hours should not cost the costumer a dimeUse other merchants and save on the headache
As some of the other complaints have also alleged, their cancellation and change policies are not at all as advertisedThey attempted to levy ridiculous charges, for example in addition to forfeiting the entire cost of my ticket to cancel, they threatened to charge me an additional dollarsTheir fares, to attempt to switch dates, were quoted to me as double and triple the amount online, and they would not change any other aspect of the ticket, effectively using their policies to force me to forfeit the ticket by not showing up for the flight, which is what the service representative told me to doShe didn't know any of the policies offhand, would put me on hold after each of my questions, and come back with conflicting quotes and information that did not add up
Justfly..*** really is a scam! I just booked a flight two...count them, two days ago for myself, my daughter and son-in-law and we decided to do something else I went on Justfly.*** web site to cancel the flights and was informed that they would only give me a "credit" for the flights and no refundAlso, that there would be a $cancellation fee per person! So, then I called to talk to a customer service person and was told again that my flights were non-refundable and that I would be given a "credit" for the flights and it would only cost me a $cancellation fee per person What kind of junk is this?!!! No where on their website did it say that the flights were "non-refundable." I also bought cancellation insurance through CSA Travel Protection and they had the nerve to tell me that since I just bought the insurance days ago, I could only give me the a refund of the cost of the insurance! REALLY?!!! They are both a scam and in cahoots together!
products were not as advertised, wording on the hour cancellation insurance is misleading, impossible to navigate the website without purchasing something you don't want, customer service is pleasant but powerless to change what's already happened due to the fine print that you never see
When searching for a flight, I entered the date for traveling, the date changed when I was booking a flight for my son and granddaughter My son noticed the date when I forwarded the email to him We had to cancel and they charged a $fee I rebooked thinking that I could get a credit but was told I had to email them It's been a month ago and three emails and never heard from them yet I'm going to complain to Delta since that is who Just Fly booked us with Justfly has poor customer service and I'll never book through them again
Our experience is similar to others My daughter was charged a $extended cancellation fee, and was told that she could change her flight reservation within hours at no cost She tried to do that, and was charged $ Just Fly (which is difficult to reach, and you will be on hold forever) advised that their fee is THEIR fee, and the airline cancellation fee is extra Also, after changing her reservation and being charged, it was changed at all Their customer service person continually interrupted, but did finally agree to simply cancel the flight and to charge only the $ I am skeptical that this will be honored, so will contact my bank immediately to challenge any charge over that amount Avoid this vendor if less expensive travel is your goal
On June 23, I bought a ticket for my daughter from DFW to Toronto (YYZ) for August 1st and coming back August 15th connecting to New York (JFK) the agent on the phone searched for me the flight information so my daughter could travel together with her cousins with the same flightFirst the agent told me he couldn't find the booking from DFW to JFK but found from JFK to Toronto (YYZ), then he said let me search more and finally he found from DFW with the price & centsThis is the details he gave; August 1st Delta Airline flight leaving at 9:from DFW to New York (JFK) arriving at 1:59pm August 1st Delta Airline flight leaving at 3:20pm from JFK to Toronto (YYZ) arriving at 5:29pm August 15th Delta Airline flight leaving at 9:20am from Torornto (YYZ) arriving Cinciinati,( KY) at 10:56am August 15th Delta Airline flight leaving at 2:36pm form Cincinati (KY) arriving DFW at 4:06pm I agreed with the price and I gave my visa card information and he read b
I made a flight reservation on Jan 2, and had to cancel itI as told different things from the reps at Just fly, I was told I would get a full price credit on the ticket and was not told about a$dollar cancellation fee if the credited and did not refund the moneyThey charged me but then had to credit that back but I was never informed that Frontier airline was also charging me a $cancellation feeI talked directly to Frontier airlines supervisor and was informed to call Just fly and they needed to be responsible for thisI then called Just fly again and told the supervisor to listen to all the convesationsShe informed me that they might have been misinformed through Frontier about their policySo I have now been charged cancellation fee, one was taken care of but now my purchuced ticket of $ credited ticket is now only worth $
I've been trying to get a refund for an airfare that I purchased in March for $USDI cancelled my reservation on November 21, 2016, had to pay a penalty of $USD at the time of cancellation, but the refund for the ticket I did not use has not taken placeI've called customer service and they put me on hold indefinitely because the accounting department is not availableThis is completely unacceptable
Due to a health issue, I had to cancel my flight as soon as I boardedI am a veteran with PTSD issues and I had forgot my medication at homeI got off the plane right away and called justfly customer service to cancelThat night, the customer service reps hung up on me twice, refused to let me speak to a manager so I gave up and called the next morningI was told I was going to be receiving $out of the $Then I see that justfly charged me an extra $to my cardI tried calling about it and the customer service reps said that it was apart of the fees and cancellationI did not agree to the $extra fee
I'm sorry, but I would not recommend using this booking siteI was charged for the Fare Lock even though I did NOT select it and it wasn't in the total upon checkoutWhen I called support to request the matter be corrected I was told over and over in robotic fashion that the fee was non-refundableEven though I explained the fee was charged in error, that they took payment for something I did NOT include in my purchaseThe agent, and subsequently the supervisor, refused to acknowledge the error and refund the feeThey lacked any care for the matter and kept replying with canned responsesI found the same itinerary on another site that is actually rated high with the Revdex.com, and there's no fraudulent chargesIt's not the service this site offers that I have a problem withIt's the customer service that is a HUGE problemWhen I asked to speak to someone higher up that could resolve my issue, I was flat out refusedNo thanks, I'll take my business elsewhere
The website said they have a hour cancellation windowWhen trying to cancel it online it say there would be a $fee taken back after the refund occurredOver the phone I spoke to an agent named Andrew who said the $was not refundable because it was a processing chargeI argued with him, and then asked to speak to a managerHe came back on the phone and said he was given a one time curtesy to lower the processing fee to $I said that the website said one could get a refund within hours, and this was a word game to not give me a refundHe said they didn't give manager's names, and no manager would come on the line because they had to issue either $or $for processingI have worked in customer service for a long time, and the website is duplicitousThis is advertising to say there is a hour window, and then charge a different fee
I recently purchased a ticket from this agency online and I realized on the ticket my mother's middle name was use as her last name, I called them and they charge me $dollars for thatThe person I spoke to was very rude and hang up on meshe told they are canceling my ticket and I have to wait 3-days to get my my refundPlease do not use them they sucks and will rip you off
My experience with Justfly.*** was HORRIBLE! After stressfully comparing flight rates and schedules, it appeared that Justfly’s rate was fairly reasonable, so I booked itImmediately after clicking the Purchase Tickets button, the next page stated in bold caps “YOUR RESERVATION HAS BEEN BOOKED SUCCESSFULLY” I believe there is just 1way to interpret this messageI then relaxed and went to bed confident that I had secured my vacation tickets for myself and familyFALSE!
Well, hour, minutes later, while I was sleeping, an email message came in stating:
“*** *** * *** *** *** *** *** *** ** *** ** *** *** *** *** *** *** ** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** * *** *** *** *** *** *** *** *** *** ** *** *** *** ** ***.”
I learned that my reservations were not made, were held in virtual limbo, I had lost my seat selections, forcing my family to sit apart from one another on all flights, and they still charged by credit card account for $(not enough for ticket)I immediately called justfly customer service to cancel my held reservationI requested that my flight be cancelledAfter a long, drawn-out, heated argument over the phone, and a few declines of ridiculous cancellation offers ($fee per person), they finally cancelled my held flight and charged me a $cancellation fee for ticketsThe experience and result was HORRIBLE!!! I will NEVER use Justfly.*** again!
I bought a round trip airline ticket on September 16, through Justfly and purchased cancellation insurance in order to use as a credit toward a future flight to the same destination in case I was unable to travel at the scheduled timeThis happened to be the case and I was told, in writing, that I had until September 16, to book a flightToday, September 7, 2018, I called to use my credit in the amount of $My first call lasted over minutes and I spoke with different people; and a supervisor "Arvi" tells me that my credit has been purged by the flight carrier, American Airlines, and I have to call them in order to use my creditShe gave my ticket number, my "Record Locator" number and the phone number for American AirlinesI repeated the information she provided, and asked her times if she was certain that it would not be a problemShe assured me it would notWhen I contacted American, they found my ticket number information and identified me as the owner;
We booked our flights through justfly and realized we needed to make a change to our departure dateTheir website says worry free cancellation within hoursThat’s not the case at allWithin hours for sure we called to make the correction and were told the airline policy was free cancellation couldn’t be made because we were within days of our flightOur only option was to cancel and lose half our ticket costs (about $but we would get a justfly credit for the remaining balance!) or change the flight we were on to the day we required and pay (because of course the other flight cost more) the difference in ticket costs between the two flights (fair enough) and a processing fee for changing our flightWhich was about $We weren’t given any other options so which would you choose? Get screwed for half your ticket costs and still have to buy tickets or about a thirdWe should have pressured them and said their website didn’t say anything except hours and we are within hours (actually) and we will have a full refund with no extra charges because that’s what their website saidAfter two days of dealing with the airline company and justfly I’d rather walkIt’s miles
TLDR They’re awful and I’ll ever use them againI’ll tell my parents and five siblings not to use them eitherMy mother in law has six siblingsWe will let them know too
I purchased tickets to Key West, FLon 10/15/However, my travel companion is unable to goI contacted Just Fly*** to inquire about my optionsThe first time I called, I was told there would be a $change fee, and a $cancellation feeThis fee is half of the cost of the ticketAt this point I did not cancel my reservationHowever, I called Just Fly*** back later on 10/25/This time I was told there would be a $fee, and the remainder of the monies would be a airline travel credit to be used within the next year to be in my travel companions nameI paid for these tickets, the monies should come back to meSeems like every time I've called I've been given a different answer
This is a pice of *** Company that cares absolutely nothing about its customers They falsely advertise prices On tickets with very specific connection details then change those connections or details increasing your layover timesBait and switch
These people are now on my *** list!
We attempted to make airline reservations to travel from MCI to IAD on March 8thWhen I entered the debit card information the reservation was deniedWe entered different debit card accounts, but our rservations were cancelledThe date was Feb18thThis company still as our funds as of FebThey have kept me on hold for over hours and repeated callsThey were to email my bank to send the release code and still have not done thatThis is an outrageThey have $and for no reason
I purchased tickets to Key West, FLon 10/15/However, my travel companion is unable to goI contacted Just Fly*** to inquire about my optionsThe first time I called, I was told there would be a $change fee, and a $cancellation feeThis fee is half of the cost of the ticketAt this point I did not cancel my reservationHowever, I called Just Fly*** back later on 10/25/This time I was told there would be a $fee, and the remainder of the monies would be a airline travel credit to be used within the next year to be in my travel companions nameI paid for these tickets, the monies should come back to meSeems like every time I've called I've been given a different answer
Not a trustworthy ticket agencyBooked online with JustFlyWhen you pay for the reservation there is a menu bar that says Cancel Flight on their confirmation webpageHowever as soon as you get the ticket confirmation that option is removedSo I wanted to cancel my flight after hours and well within the hours permittedI could not do it online anymoreThe link they give you just circles back to the booking confirmation pageNo contact telephone number listed on their site! I had to google it!!! I got someone on the line and she cancelled the flightNo reimbursement yet, but for sure they will keep my $insurance and possibly another $for processing, while cancelling within 24hours should not cost the costumer a dimeUse other merchants and save on the headache
As some of the other complaints have also alleged, their cancellation and change policies are not at all as advertisedThey attempted to levy ridiculous charges, for example in addition to forfeiting the entire cost of my ticket to cancel, they threatened to charge me an additional dollarsTheir fares, to attempt to switch dates, were quoted to me as double and triple the amount online, and they would not change any other aspect of the ticket, effectively using their policies to force me to forfeit the ticket by not showing up for the flight, which is what the service representative told me to doShe didn't know any of the policies offhand, would put me on hold after each of my questions, and come back with conflicting quotes and information that did not add up
Justfly..*** really is a scam! I just booked a flight two...count them, two days ago for myself, my daughter and son-in-law and we decided to do something else I went on Justfly.*** web site to cancel the flights and was informed that they would only give me a "credit" for the flights and no refundAlso, that there would be a $cancellation fee per person! So, then I called to talk to a customer service person and was told again that my flights were non-refundable and that I would be given a "credit" for the flights and it would only cost me a $cancellation fee per person What kind of junk is this?!!! No where on their website did it say that the flights were "non-refundable." I also bought cancellation insurance through CSA Travel Protection and they had the nerve to tell me that since I just bought the insurance days ago, I could only give me the a refund of the cost of the insurance! REALLY?!!! They are both a scam and in cahoots together!
products were not as advertised, wording on the hour cancellation insurance is misleading, impossible to navigate the website without purchasing something you don't want, customer service is pleasant but powerless to change what's already happened due to the fine print that you never see
When searching for a flight, I entered the date for traveling, the date changed when I was booking a flight for my son and granddaughter My son noticed the date when I forwarded the email to him We had to cancel and they charged a $fee I rebooked thinking that I could get a credit but was told I had to email them It's been a month ago and three emails and never heard from them yet I'm going to complain to Delta since that is who Just Fly booked us with Justfly has poor customer service and I'll never book through them again
Our experience is similar to others My daughter was charged a $extended cancellation fee, and was told that she could change her flight reservation within hours at no cost She tried to do that, and was charged $ Just Fly (which is difficult to reach, and you will be on hold forever) advised that their fee is THEIR fee, and the airline cancellation fee is extra Also, after changing her reservation and being charged, it was changed at all Their customer service person continually interrupted, but did finally agree to simply cancel the flight and to charge only the $ I am skeptical that this will be honored, so will contact my bank immediately to challenge any charge over that amount Avoid this vendor if less expensive travel is your goal
On June 23, I bought a ticket for my daughter from DFW to Toronto (YYZ) for August 1st and coming back August 15th connecting to New York (JFK) the agent on the phone searched for me the flight information so my daughter could travel together with her cousins with the same flightFirst the agent told me he couldn't find the booking from DFW to JFK but found from JFK to Toronto (YYZ), then he said let me search more and finally he found from DFW with the price & centsThis is the details he gave; August 1st Delta Airline flight leaving at 9:from DFW to New York (JFK) arriving at 1:59pm August 1st Delta Airline flight leaving at 3:20pm from JFK to Toronto (YYZ) arriving at 5:29pm August 15th Delta Airline flight leaving at 9:20am from Torornto (YYZ) arriving Cinciinati,( KY) at 10:56am August 15th Delta Airline flight leaving at 2:36pm form Cincinati (KY) arriving DFW at 4:06pm I agreed with the price and I gave my visa card information and he read b
I made a flight reservation on Jan 2, and had to cancel itI as told different things from the reps at Just fly, I was told I would get a full price credit on the ticket and was not told about a$dollar cancellation fee if the credited and did not refund the moneyThey charged me but then had to credit that back but I was never informed that Frontier airline was also charging me a $cancellation feeI talked directly to Frontier airlines supervisor and was informed to call Just fly and they needed to be responsible for thisI then called Just fly again and told the supervisor to listen to all the convesationsShe informed me that they might have been misinformed through Frontier about their policySo I have now been charged cancellation fee, one was taken care of but now my purchuced ticket of $ credited ticket is now only worth $
I've been trying to get a refund for an airfare that I purchased in March for $USDI cancelled my reservation on November 21, 2016, had to pay a penalty of $USD at the time of cancellation, but the refund for the ticket I did not use has not taken placeI've called customer service and they put me on hold indefinitely because the accounting department is not availableThis is completely unacceptable
Due to a health issue, I had to cancel my flight as soon as I boardedI am a veteran with PTSD issues and I had forgot my medication at homeI got off the plane right away and called justfly customer service to cancelThat night, the customer service reps hung up on me twice, refused to let me speak to a manager so I gave up and called the next morningI was told I was going to be receiving $out of the $Then I see that justfly charged me an extra $to my cardI tried calling about it and the customer service reps said that it was apart of the fees and cancellationI did not agree to the $extra fee