I ordered airline tickets through justfly.com and it was fairly an easy processThe only negative point I must share about this company is that they charge you for seat assignments if you want to make a selectionNow I understand that most airlines do charge for seatingHowever, I purchased two seats at $a piece on one leg of a tripWhen I received my booking confirmation only one seat was confirmedThey do however point out that the airline can't guarantee the seat confirmation, therefore I decided to call the airline (*** ***) itself to find out why one seat was confirmed and the other notThe nice gentleman informed me that I didn't need to pay for the seats and that I could have just purchased the tickets and then call them to get my assigned seatsNow mind you, not all airlines do it for free before hours of your flight, but *** *** is the exceptionHe confirmed my seating and also assigned me two more seats for the next leg of our trip for freeSo, this is just a warning to not purchase seats when you book your ticketsDo your homeworkYou can always purchase the seats if need be at another timeThis was my first time ordering tickets through justfly.com and I think I will stick to doing business with the airlines itselfYou know exactly what you are getting
Purchased flight tickets to leave to Ukraine on July 2, Subsequently was in an automobile accident on June 15, and injured as a resultAttempted to change the flight days and provided a report from my treating doctor stating that I will be in treatment for at least next weeks which would take me to mid July and then another 4-weeks of treatmentAll the information was sent to *** on June 19, This was made in attempt to waive the $cancellation fee due to medical reasonsStill keep getting the run around requesting more and more information from the doctor that was already providedJustfly*** is attempting to cheat me out of the funds that are contractually can be waivedTheir staff in obviously oversea office are not knowledgeable and have very poor EnglishThey do not have any answers and can only read a scriptAsked to be transferred to a supervisor and was transferred to another non-English speaking person, who also had no ideaF
I have used justfly for several flights within the past 2-yearsI was typically happy with their available flights, however I recently booked a flight and was overcharged by the airline after processingWithin minutes I called customer serviceI was able to speak to someone relatively quickly, however I was told my only option was to accept the increased charges (which were over $150) or pay a $cancellation fee, which they would not waive, and rebook my flightThe poor customer service has deterred me from ever using their site again and I would recommend using a more reputable site
I booked airline tickets through justfly***I had to change the ticket and could not get a straight answer about using the ticket with in a yearI was charged a $fee and told it would cost me $to rebook the ticket and use it with in one yearI never received confirmation of this via email and have been on the phone with them for over minutes being sent to more supervisors without an answerThis company misrepresents their product and charges you with any fee that I cannot find anywhereThey are scam artists and give you the runaround while working several customers at a time
ABSOLUTELY HORRIBLE!!! I booked a flight through justfly within the last month I received an email pertaining to my specific booking # being told that my flight is now available for $less then what I paid and to call for details on how to save I called and spoke with people, all of which whom hung up on me because they responded maam the price is the price there is no changes but couldn't explain to me why I received that email Each one hung up on me after I requested a supervisor The 8th time I called I received a rep that put me on hold for over an hour to speak with a supervisor to then disconnect the call!!! I will never use this company again and I don't recommend anyone to use them Not only will they never match a price, they will never follow through on there own word or promise/advertisement and they have the worst customer service I have ever dealt with
In Regards to original complaint number ***$refund for the improper booking of a three tickets on economy flight when booked on Justfly*** as a economy plusThe Justfly*** booking ***I subsequently cancelled and rebooked the flight with the customer representative and was told in writing that I would recieve a check in 6-weeks to process the $in ticket cancellation fees charged by British Airways due to the mistake by Justfly***I was told by JustFly*** in a letter on 10/24/the following exact words"Good Day, Thank you for your messageAs discussed with our Customer Care Representative, due to a system error, the class of service was booked in errorWe have put the refun in process and you should be receiving the funds within 6-weeksThere is no action required on our part, so we consider this file resolved on our endShould you have any additional questions, please do not hesitate to contact our Support CenterRegards, Customer Care Team
I purchase a ticket to Houston for my husband and I on April 9th The travel date was May - May The total charge on my receipt was for $but my credit card was charged a total of $( charges: one for $and another for $400.76) The booking Reference confirmed that my charges should have been $I have called more than time and emailed several timeThey finally admitted their error and sent me an email on 4/17/stating that I would receive my refund of $$I still have not received it and every time a I call I am left on the phone for around an hour and they state that they will be contacting their support and supervisor - minutes and then they promise to send the refund in daysnow I am told that I need to way - weeksThey are a fraud and keep lyingI need this resolved and need my refund
On August 26, 2016, I purchased two airline tickets to London from Justfly***, one for daughter (*** ** ***-one way) and one for me (*** *** Sr.-Roundtrip)The cost of my daughter's ticket was $(American Airline eticket #: ***) and the cost for my ticket was $(American Airline eticket ***)The flights were leaving from Cincinnati, OH airport on 8/On the morning of the 8/31, I became ill, and because of the illness, I was delayed in arriving to the airportThe flight was leaving at 7:20am, we arrived at the airport at 6:45am, and was told that we could not board the plane, because we were not there an hour before handI called Justfly***, told them my situation, and they proceeded to book us on another flight for an additional $(this call took place at 8:30am), so I gave them my credit card to pay for itAbout 3pm that same afternoon, I get a call/voicemail stating that they can not book me another flight and my mone
justfly*** changed my flight several months after purchaseThey said they emailed me, but I don't recall seeing itArrived at the airport and missed flightSpent hours on the phone with Justfly*** in an effort to resolveMost of this time was spent on holdAfter receiving a new confirmation email at midnight the following day, the reservation was no goodOn hold for several more hours and finally had to purchase a ticket to the east coast to secure the connection in order to get to IrelandWe lost a day of travel that was pre-booked and had the costs of the tickets for which we seek reimbursementTickets were purchased through American Airlines and cost $I already emailed them a long, detailed outline of all the calls we made and how it seemed like no one would help us, so we had no choice but to purchase the ticketsI have receipts
I had a terrible experience with JustFly Our flight ended up being an hour later than it was confirmed as which meant that we missed our connection and had to be put on a later flight When I called JustFly I was put on hold interminably and I got so sick of it that I just hung up Interestingly someone did call me back after I had messaged Facebook but he was entirely unhelpful to the situation I will never book with JustFly again,
Paid the $Change ticket fee and when I called to rebook the ticket- told me I had to pay another $to rebook the ticket when the price on the website advertises the ticket price for something elseWould not allow me to speak to a manager nor would they book the flight that I preferred said I had to use the flight they chose
Me and my husband booked premium economy flights from JustFlyWe called the airline to ask what is included to it and found out that the flights we booked were actually light economy, meaning that not even a bag was included in the price, nor better seats or mealsJustfly kept saying that the flights have premium economy benefitsWe spent hours on phone Justfly to solve this issue and all we were offered is no-fee cancellation of flights, even if we had legal documents in front of us (tickets) that stated that we have premium economyThe JustFly supervisor we spoke with was not sorry about this mistake and did not offer any kind of compensationThe worst experience ever and completely untrustworthy companyDo NOT use them ever
Worst Third Party web-based airline ticket issuerThey give you a very hard time, me and my wife wanted to change our flight tickets due to an emergency and that took us over a week to do soi am so tired and exhausted of even having the thought of speaking to them, they hardly speak/understand english, why r they even allowed to be an online ticket issuer if they can't do business right ? they over charge you for everything plus delay
I purchased two tickets onlineOnce it confirmed, the purchase Justfly's webpage changed and the price and the return date changedI called within seconds and they refused to apologize, or change or cancelIt was within seconds not evenThe customer service was terrible and did nto help and it costed me I feel that this is a scam just to take your money
NEVER EVER USE THIS COMPANY!!I booked a flight and had to change the datesI was charged a penalty more that what I was quoted and I couldn't get it refundedThey are the worst, worst, worst company in the WORLD!!! They take your money and could care less about itThey are a rip off
on 4/19/18, I spoke to *** *** ** Justfly travel agencyUnfortunately, she did disclosed all charges at the time when I booked tickets, I asked her about reserving seats and check in baggage but she told me that I can do after purchasing my ticketsshe told me to check in one bag and that was ok with meone part of the flight was booked with jet-blueno charge for reserving seats and for one check in bagthe second flight was with Spirit airline and they charge each to reserved a seat and to per check in bagthis info was not disclosed to me at the time of purchaseIf I new this , I would not have purchased the tickets*** *** purposely avoid giving me the accurate infoOn 4/21/18, I spoke *** *** and Manager*** and both said there is nothing they can do about this materI cannot cancel the tickets or there will because fee will be deductedThis is Cheating the citizen of the United State of America They made a mistake
I ordered my ticket in JustFly*** last June to fly back homeThey charged me money but apparently they took the money back again so I assumed they canceled my flightI ordered another ticket on the official site of an airline but they charged me againI asked them to canceled my flight and I called themIt took me an hour and a half everytime I called them and they keep telling me I need to pay more money to them to cancel my flight, which I think it's ridiculous because usually company will just take a part of money as fee in the amount what you've paid and you don't need to pay moreIt was an awful experience and since I'm a minor I have to find an adult to solve the problem with me too which is more stressfulAnd when my adult asked them where is your business they said Canada, then how the heck they called me from California? There was a person who was trying to "help" me with this issue and when you scheduled time with them they always called you when you are busy especially at midnight? I don't think there is a big time difference in CA when is midnight and it's o'clock in the morning which is doesn't make senseThis happened in the final week and I was crying a bunch of time because I was so stressful and my money just got taken awayI just got my money back from them in August and I didn't pay them extra they took part of my moneyIf they can do this why can't they do this earlier so I don't need to worry about in summer?? Thank you so much JustFly, you made me realized how bad and awful can this world be, especially like this kind of businessWhy do you have to bring a bad experience to the people who just want to have a wonderful trip? Thank you so much for not sending me any email after you gave my money back because I don't even want to bother seconds to block you:)
I ordered airline tickets through justfly.com and it was fairly an easy processThe only negative point I must share about this company is that they charge you for seat assignments if you want to make a selectionNow I understand that most airlines do charge for seatingHowever, I purchased two seats at $a piece on one leg of a tripWhen I received my booking confirmation only one seat was confirmedThey do however point out that the airline can't guarantee the seat confirmation, therefore I decided to call the airline (*** ***) itself to find out why one seat was confirmed and the other notThe nice gentleman informed me that I didn't need to pay for the seats and that I could have just purchased the tickets and then call them to get my assigned seatsNow mind you, not all airlines do it for free before hours of your flight, but *** *** is the exceptionHe confirmed my seating and also assigned me two more seats for the next leg of our trip for freeSo, this is just a warning to not purchase seats when you book your ticketsDo your homeworkYou can always purchase the seats if need be at another timeThis was my first time ordering tickets through justfly.com and I think I will stick to doing business with the airlines itselfYou know exactly what you are getting
Purchased flight tickets to leave to Ukraine on July 2, Subsequently was in an automobile accident on June 15, and injured as a resultAttempted to change the flight days and provided a report from my treating doctor stating that I will be in treatment for at least next weeks which would take me to mid July and then another 4-weeks of treatmentAll the information was sent to *** on June 19, This was made in attempt to waive the $cancellation fee due to medical reasonsStill keep getting the run around requesting more and more information from the doctor that was already providedJustfly*** is attempting to cheat me out of the funds that are contractually can be waivedTheir staff in obviously oversea office are not knowledgeable and have very poor EnglishThey do not have any answers and can only read a scriptAsked to be transferred to a supervisor and was transferred to another non-English speaking person, who also had no ideaF
I have used justfly for several flights within the past 2-yearsI was typically happy with their available flights, however I recently booked a flight and was overcharged by the airline after processingWithin minutes I called customer serviceI was able to speak to someone relatively quickly, however I was told my only option was to accept the increased charges (which were over $150) or pay a $cancellation fee, which they would not waive, and rebook my flightThe poor customer service has deterred me from ever using their site again and I would recommend using a more reputable site
I booked airline tickets through justfly***I had to change the ticket and could not get a straight answer about using the ticket with in a yearI was charged a $fee and told it would cost me $to rebook the ticket and use it with in one yearI never received confirmation of this via email and have been on the phone with them for over minutes being sent to more supervisors without an answerThis company misrepresents their product and charges you with any fee that I cannot find anywhereThey are scam artists and give you the runaround while working several customers at a time
ABSOLUTELY HORRIBLE!!! I booked a flight through justfly within the last month I received an email pertaining to my specific booking # being told that my flight is now available for $less then what I paid and to call for details on how to save I called and spoke with people, all of which whom hung up on me because they responded maam the price is the price there is no changes but couldn't explain to me why I received that email Each one hung up on me after I requested a supervisor The 8th time I called I received a rep that put me on hold for over an hour to speak with a supervisor to then disconnect the call!!! I will never use this company again and I don't recommend anyone to use them Not only will they never match a price, they will never follow through on there own word or promise/advertisement and they have the worst customer service I have ever dealt with
In Regards to original complaint number ***$refund for the improper booking of a three tickets on economy flight when booked on Justfly*** as a economy plusThe Justfly*** booking ***I subsequently cancelled and rebooked the flight with the customer representative and was told in writing that I would recieve a check in 6-weeks to process the $in ticket cancellation fees charged by British Airways due to the mistake by Justfly***I was told by JustFly*** in a letter on 10/24/the following exact words"Good Day, Thank you for your messageAs discussed with our Customer Care Representative, due to a system error, the class of service was booked in errorWe have put the refun in process and you should be receiving the funds within 6-weeksThere is no action required on our part, so we consider this file resolved on our endShould you have any additional questions, please do not hesitate to contact our Support CenterRegards, Customer Care Team
I purchase a ticket to Houston for my husband and I on April 9th The travel date was May - May The total charge on my receipt was for $but my credit card was charged a total of $( charges: one for $and another for $400.76) The booking Reference confirmed that my charges should have been $I have called more than time and emailed several timeThey finally admitted their error and sent me an email on 4/17/stating that I would receive my refund of $$I still have not received it and every time a I call I am left on the phone for around an hour and they state that they will be contacting their support and supervisor - minutes and then they promise to send the refund in daysnow I am told that I need to way - weeksThey are a fraud and keep lyingI need this resolved and need my refund
On August 26, 2016, I purchased two airline tickets to London from Justfly***, one for daughter (*** ** ***-one way) and one for me (*** *** Sr.-Roundtrip)The cost of my daughter's ticket was $(American Airline eticket #: ***) and the cost for my ticket was $(American Airline eticket ***)The flights were leaving from Cincinnati, OH airport on 8/On the morning of the 8/31, I became ill, and because of the illness, I was delayed in arriving to the airportThe flight was leaving at 7:20am, we arrived at the airport at 6:45am, and was told that we could not board the plane, because we were not there an hour before handI called Justfly***, told them my situation, and they proceeded to book us on another flight for an additional $(this call took place at 8:30am), so I gave them my credit card to pay for itAbout 3pm that same afternoon, I get a call/voicemail stating that they can not book me another flight and my mone
I was booking plane tickets for price of $a piece then when I got the receipt the price went to $and change
justfly*** changed my flight several months after purchaseThey said they emailed me, but I don't recall seeing itArrived at the airport and missed flightSpent hours on the phone with Justfly*** in an effort to resolveMost of this time was spent on holdAfter receiving a new confirmation email at midnight the following day, the reservation was no goodOn hold for several more hours and finally had to purchase a ticket to the east coast to secure the connection in order to get to IrelandWe lost a day of travel that was pre-booked and had the costs of the tickets for which we seek reimbursementTickets were purchased through American Airlines and cost $I already emailed them a long, detailed outline of all the calls we made and how it seemed like no one would help us, so we had no choice but to purchase the ticketsI have receipts
I had a terrible experience with JustFly Our flight ended up being an hour later than it was confirmed as which meant that we missed our connection and had to be put on a later flight When I called JustFly I was put on hold interminably and I got so sick of it that I just hung up Interestingly someone did call me back after I had messaged Facebook but he was entirely unhelpful to the situation I will never book with JustFly again,
THE SITE IS SCAMPRICES KEEP ON GOING UP AFTER A SELECTED LOW PRICEADVERTISING
never ever use just fly***
Paid the $Change ticket fee and when I called to rebook the ticket- told me I had to pay another $to rebook the ticket when the price on the website advertises the ticket price for something elseWould not allow me to speak to a manager nor would they book the flight that I preferred said I had to use the flight they chose
Me and my husband booked premium economy flights from JustFlyWe called the airline to ask what is included to it and found out that the flights we booked were actually light economy, meaning that not even a bag was included in the price, nor better seats or mealsJustfly kept saying that the flights have premium economy benefitsWe spent hours on phone Justfly to solve this issue and all we were offered is no-fee cancellation of flights, even if we had legal documents in front of us (tickets) that stated that we have premium economyThe JustFly supervisor we spoke with was not sorry about this mistake and did not offer any kind of compensationThe worst experience ever and completely untrustworthy companyDo NOT use them ever
Worst Third Party web-based airline ticket issuerThey give you a very hard time, me and my wife wanted to change our flight tickets due to an emergency and that took us over a week to do soi am so tired and exhausted of even having the thought of speaking to them, they hardly speak/understand english, why r they even allowed to be an online ticket issuer if they can't do business right ? they over charge you for everything plus delay
I purchased two tickets onlineOnce it confirmed, the purchase Justfly's webpage changed and the price and the return date changedI called within seconds and they refused to apologize, or change or cancelIt was within seconds not evenThe customer service was terrible and did nto help and it costed me I feel that this is a scam just to take your money
NEVER EVER USE THIS COMPANY!!I booked a flight and had to change the datesI was charged a penalty more that what I was quoted and I couldn't get it refundedThey are the worst, worst, worst company in the WORLD!!! They take your money and could care less about itThey are a rip off
on 4/19/18, I spoke to *** *** ** Justfly travel agencyUnfortunately, she did disclosed all charges at the time when I booked tickets, I asked her about reserving seats and check in baggage but she told me that I can do after purchasing my ticketsshe told me to check in one bag and that was ok with meone part of the flight was booked with jet-blueno charge for reserving seats and for one check in bagthe second flight was with Spirit airline and they charge each to reserved a seat and to per check in bagthis info was not disclosed to me at the time of purchaseIf I new this , I would not have purchased the tickets*** *** purposely avoid giving me the accurate infoOn 4/21/18, I spoke *** *** and Manager*** and both said there is nothing they can do about this materI cannot cancel the tickets or there will because fee will be deductedThis is Cheating the citizen of the United State of America They made a mistake
I ordered my ticket in JustFly*** last June to fly back homeThey charged me money but apparently they took the money back again so I assumed they canceled my flightI ordered another ticket on the official site of an airline but they charged me againI asked them to canceled my flight and I called themIt took me an hour and a half everytime I called them and they keep telling me I need to pay more money to them to cancel my flight, which I think it's ridiculous because usually company will just take a part of money as fee in the amount what you've paid and you don't need to pay moreIt was an awful experience and since I'm a minor I have to find an adult to solve the problem with me too which is more stressfulAnd when my adult asked them where is your business they said Canada, then how the heck they called me from California? There was a person who was trying to "help" me with this issue and when you scheduled time with them they always called you when you are busy especially at midnight? I don't think there is a big time difference in CA when is midnight and it's o'clock in the morning which is doesn't make senseThis happened in the final week and I was crying a bunch of time because I was so stressful and my money just got taken awayI just got my money back from them in August and I didn't pay them extra they took part of my moneyIf they can do this why can't they do this earlier so I don't need to worry about in summer?? Thank you so much JustFly, you made me realized how bad and awful can this world be, especially like this kind of businessWhy do you have to bring a bad experience to the people who just want to have a wonderful trip? Thank you so much for not sending me any email after you gave my money back because I don't even want to bother seconds to block you:)