After reading all the complaints I am surprised there has not been a class action Lawsuit against these people,
everyone says the same thing when you send your payment in they change your fly dates so you have to cancel and pay there fees, what away to make money for nothing doneStay away from JUSFLY they are no good
I booked my flight with Just Fly on line never got my confirmation so after hours calmed to make sure my fligbt wad bookedThey said show nothing for me something must not have went through to rebook.They trasfered me and I gat a male rep he tried to charge me dollars more for flight than what wad on lineI complained and he gave it to me gor same priceI got confirmation right awayThe next day I got a confirmation for first flight so know have tickets same flightI called to cancle one of thr tickets less than hours I was told there would be a canclation fee of dollarsWhen I explained every thing he sad cant take fee awayI ask to speak to his supervisor he says just hold onHe comes back we will only charge a dollar cancellation feeI told shouldn't have to pay anything I was advised you had no reservation for me to rebookI again ask for supervisor and was told he would just tell me the samethingmin later I had to ho bake to work or would be lateI asked to have sup call me at after I got offI of course got no callI called back recording said min wait, then 13min wait then , then or moreI got a female rep on phone ask for supervisor was told she could not transfer me I could not speak to supervisor until I give my info, reluctantly I gave it to herThen ask to speak to her supervisorThen she just hung upI will dispute charve and never book with Just Fly againI had booked other flight with them but never again
On 08/04/I bought a roundtrip Airplane ticket from JustFly***Justfly Booking: *** Depart:Airline Confirmation: *** Return: Airline Confirmation: *** On the page where you buy tickets they advertise : CSA : Protect Your TripTravel With ConfidenceCOVERAGE INCLUDES: Trip Cancellation 100% of Trip Cost Trip Interruption 150% of Trip Cost Travel Delay Up to $5,Baggage Delay Up to $2,After I paid for ticket and insurance, due to a family issue I had to cancel my ticketI called them to the refund but they told me I have to pay $penaltyI told them I bought insurance, but they told me insurance does not work on the same day you bought the ticket!!!!! If above is the case why they don't put this on their website so users know? This is clearly an excuse for not paying me my moneyPlease help! Thanks --Sasan ***
Due to airline's changes to my itinerary, I had to cancel my flight reservationI followed all proper procedure with JustFly for my cancellation and was approved for the refundI received an email notification on Oct of my refund process had began but to allow days for processingI called JustFly on Nov requesting a update on my refund, only to be informed that Avianca needed to returned my fundsI was also informed Avianca was not responding to JustFly's refund email requestI called JustFly other times after the initual call, all I received was the same story as mentioned aboveI called Avianca directly in hope to resolve this issue but was told to talk to JustFlyAvianca informed me during the call that JustFly had just initiated the refund process Dec and to have JustFly call Avianca via conference call with me to sort this outNatually the contradicting information upset me, I call JustFly to accomplish this conference call but this request was denie
I booked and paid for round trip flights from JFK to London Gatwick through justfly*** for my family of fiveFour on one booking number and my daughter *** on a second booking because she flew out in advance of the rest of us - all were booked on the same return flightWhen we arrived at Gatwick to depart the agent at Norwegian Air checkin desk told us *** flight was cancelledWe received no such notificationNorwegian Air said it was nothing to do with them - we needed to contact the booking agentI immediately called Just Fly who was said it was the airlines fault and in the midst of trying to resolve dropped my callWe had no time and the Norwegian staff said she'd never make the flight at that point anywayWe gave our daughter all the cash in whatever currency we had on us and a credit card and got on the flight without herCan you imagine our distress? Thank goodness she's years old and could handle itWhat would we have done had they done this to our 7-
Poor customer service and misleading purchase informationI booked a flight that I was even certain to select “extended cancellation” due to the off chance that I would need to fly elsewhereI ended up not needing the ticket and called to ensure I could get a refund and was told that I was not eligible due to being ourside the hour windowI asked what the extended cancellation was that I paid extra for and was told that was only for hours after purchaseI was confused sinde that seemed to be the STANDARD cancellation policy and asked to speak to a manager and was placed on hold for a long period of timeThe manager advises me the same thingI ask if I will get some sort of a voucher to be able to use that credit at least and was told that I can only use my credit for travel from the same airport to the same destinationThis is rather insane to me! This ticket was going to be for a quick trip from somewhre I was being sent for work AND I may never be there again? Why can’t
On June 29, we purchased airline tickets from justfly*** and they assigned us the wrong travel reservation for one of the flightsWe purchased an insurance policy at the same time that would guarantee a full refund if we needed to cancel our reservationsSince they refused to give us the flight we originally requested, we cancelled our reservations with justfly***In doing so they charged us an additional $to cancel our reservations even though we purchased the insurance to cancelTherefore, we are requesting a $refund from justfly***We had notified them within minutes that they had given us the wrong departure time on one of our flightsThank you and any help you can give us will be greatly appreciatedWilliam M***
I purchased an airline ticket from Justfly that had one connectionThe airline was EtihadThe arrival time and the departure times provided by Justfly were not correct, and thus when I landed, the connecting flight had departedEtihad had a later flight, however Justfly would not put me on the later flight because they said it would cancel my return ticketJustfly informed me that I had to buy an entire second ticket, and because I was stuck in an airport, that was my only option
Travel insurance got added to my flight purchase without my approvalOn trying to call the company, I was on hold for many hours total, for multiple triesStill have not managed to get throughI am now placing a dispute with the credit card companyShameful underhand practiceDon't do business with them!
I bought a ticket from justfly*** in March for a roundtrip itinerary from Kansas City to Manila from Dec to Jan 3, connecting through Chicago and Narita airport in JapanI also paid "seating assignment fees" so that my year-old traveling with me and I could sit togetherIn August, I received an email from justfly*** that the airline, All Nippon Airways, changed a portion of my itinerary, and that I needed to call them immediatelyI called *** on 8/17/and was told that my flights from Kansas City to Chicago and Chicago to Japan had changed, that my flight into Japan was now arriving at Haneda instead of Narita, and that I could refuse to accept the change since it would involve having to move my own luggage from Haneda to Narita, where my flight to Manila was still departing fromThe *** agent said there were many alternative itineraries available, but that justfly*** needed to reissue my ticket as my travel agentI called justfly*** on the same dayThe phone call wit
We purchase ailine tickets to Jackson Hole,WYHowever when we got to the airport the were to Jackson, mississippi! They refused to issue a refund or credit of any kindWe sat on the phone with them for over an hourThey refused to answer simple questions & kept putting us on holdWhen we asked for a supervisor, refused to let us speak to oneWe pais over $for our ticketsThey kept saying there was a $cancellation fee, so we'd be left with $voucher only to be used for the same destination! They ruined our vacation
On 03/20/2018, I used *** to search for flights from Portland, OR to Gold Coast, AustraliaI selected a deal that was offered through justfly.com and booked the flightI paid $for the ticketsI did not realize until I reached the confirmation page that my browser had auto-filled the field for the passenger’s first name with Kiki, my nickname, rather than my legal name, KirstenI called justfly immediately to ask if this could be correctedI thought the nature of the mistake would be clear and easily adjusted; when booking the flight, I also provided my passport number (which is under my legal name) and entered my legal name along with my billing informationDuring this call, I was advised by a justfly representative that I had two options: 1) I could cancel the booking, as it was still within the hour cancellation window, and re-book the flight with the correct name; or 2) I could wait until hours had elapsed and call back to change the nameThe representative
My wife purchased flights to West Palm Beach for a vacation coming up in JanuaryThe ticket value was about $My wife suddenly passed away from a massive heart attack on November 3, I called justfly.com to see about cancelling the tickets because of her death, and that I would no longer be taking that vacation because of the sudden loss of my wifeThey said there would be a fee for cancelling, but mentioned that with proof they "might" approve at least cancelling the tickets without the charge and either credit me or refund meI did a lot of leg work to send in what they asked forSo I sent in proof via email to the address they provided, for review, and was told to call back in 48-hoursI called back within that time frame, and was told that there would be no refund, no credit to us, and that I would lose all $for cancelling the tickets regardless of deathAll the money we paid for these tickets would be goneThe charges are literally the same price as wh
Just fly are so arrogant I made a mistake on my flight date and called them immediately to correct the date they charge me dollars to change the date even though it was a mistake and I call within the next min of the ticket purchased and these people had the never even after I paid the cancellation cost they still took my money off my card and I still had to purchase a ticket using another airlineI’m so upset and there telling its going to take days to get my refund when y’all should hv stop the payment especially after they charge me to cancelnever use justfly!!
STAY AWAY FROM JUSTFLY.COM When I received my reservation it did not have the correct date I checked my browser history for the webpage I used to make the purchase to confirm that I had chosen the correct date of departure, but the confirmation email showed the departure exactly one week later When I tried to correct this, the system wanted $of the $dollars I spent on the original ticket In order to prevent the charge being posted to my credit card, I accepted the $fee in hopes that I could try rebooking by phone and get a refund of the $fee When I tried to do this I was transferred to three different representatives all of whom demonstrated poor mastery of the engish language The final representative offered to rebook my flight on the correct date for $more and refused to refund my original $fee This sort of business is not unusual in this world of systemized service Reps are slaves to computers, we are slaves to reps
My husband and I used justfly*** to purchase our tickets to Hawaii in June of Our trip was scheduled for October Justfly*** had found us a great deal and so we decided to go with themWe flew out on October 19th with Hawaiian airlines and were supposed to fly home with American airlines on October 23rdWe had a great experience with Hawaiian and everything went smoothlyAs we were returning home and got to the airport two hours early as expected we came to find out that our plane took off early with American airlinesI called justfly*** to find out what happened as our tickets stated something differentJustfly*** stated they knew nothing about itSo then I called american airlines and they stated that the change had been made weeks after we purchased our tickets in JuneWe were never informedAmerican airlines stated that it is the responsibility of the company to let us know of any changes that occurI tried calling justfly*** back to help us resolve this
Dear Revdex.com, I purchased through justfly.com round trip flight from JFK to Barcelona on December 26th that is on the carrier Air berlinAir berlin closed in August and justfly*** had knowledge of that information well beforehandJustfly realize that all tickets would be voided but failed to contact me before my trip to let me know that I can no longer use those ticketsI arrived at the airport only to learn that I cannot fly and had to buy last minute tickets at the airport to get to Madrid on a different airlineI therefore not only lost the price of the ticket, but had to pay additional money for new expensive tickets that flew into the wrong destination (Madrid), since there were no flights going into BarcelonaI had originally booked roundtrip vuweling flight from Barcelona to Madrid on Jan 27th, but because I was already flying to Madrid, I had to book the reverse trip of going from Madrid to Barcelona (as I am now flying in and out of Madrid instead of Barcelona)Therefor
Booked a flight through justflyI had to cancel the flightI paid the dollar cancellation fee and was issued a credit toward another flightwas told by the rep that I could use it on ANY other flight within the us or canadawent to rebook my flight the following week using my credit and was informed there was a fee to use my credit issued by the airlines (united)was NOT informed of this when cancellingcontacted united supervisor to ask about the airline feeIt was not trueKept the UA super on hold while I way called a super at justflyWhen confronted with this inaccurate information and blatant withholding of information, the justfly supervisor pretended that she could not hear me on the call and dropped itLuckily United supervisor got to witness the whole conversation and helped me remedy my issueBUYER BEWARE when dealing with justfly.***
I booked the airline ticket from justfly*** it showed on the right corner of the booking page: for free hour cancellationi did cancel the reservation right after I receive the confirmation email but it showed a cancellation fee for dollars/ person and I purchased for people's tickets it's totally so I called in to talk with the specialist about this issue and I was told that if I cancel the reservation after hours I can't get my full air tickets fee..the total amount is over so I talked to the one and she gave me a discount for charging me dollars totallyi don't want to lose my tickets fee so I admitted to pay them for dollars but it's really a trick for me I hope the problem would be resolved herethanks
After reading all the complaints I am surprised there has not been a class action Lawsuit against these people,
everyone says the same thing when you send your payment in they change your fly dates so you have to cancel and pay there fees, what away to make money for nothing doneStay away from JUSFLY they are no good
I booked my flight with Just Fly on line never got my confirmation so after hours calmed to make sure my fligbt wad bookedThey said show nothing for me something must not have went through to rebook.They trasfered me and I gat a male rep he tried to charge me dollars more for flight than what wad on lineI complained and he gave it to me gor same priceI got confirmation right awayThe next day I got a confirmation for first flight so know have tickets same flightI called to cancle one of thr tickets less than hours I was told there would be a canclation fee of dollarsWhen I explained every thing he sad cant take fee awayI ask to speak to his supervisor he says just hold onHe comes back we will only charge a dollar cancellation feeI told shouldn't have to pay anything I was advised you had no reservation for me to rebookI again ask for supervisor and was told he would just tell me the samethingmin later I had to ho bake to work or would be lateI asked to have sup call me at after I got offI of course got no callI called back recording said min wait, then 13min wait then , then or moreI got a female rep on phone ask for supervisor was told she could not transfer me I could not speak to supervisor until I give my info, reluctantly I gave it to herThen ask to speak to her supervisorThen she just hung upI will dispute charve and never book with Just Fly againI had booked other flight with them but never again
On 08/04/I bought a roundtrip Airplane ticket from JustFly***Justfly Booking: *** Depart:Airline Confirmation: *** Return: Airline Confirmation: *** On the page where you buy tickets they advertise : CSA : Protect Your TripTravel With ConfidenceCOVERAGE INCLUDES: Trip Cancellation 100% of Trip Cost Trip Interruption 150% of Trip Cost Travel Delay Up to $5,Baggage Delay Up to $2,After I paid for ticket and insurance, due to a family issue I had to cancel my ticketI called them to the refund but they told me I have to pay $penaltyI told them I bought insurance, but they told me insurance does not work on the same day you bought the ticket!!!!! If above is the case why they don't put this on their website so users know? This is clearly an excuse for not paying me my moneyPlease help! Thanks --Sasan ***
Due to airline's changes to my itinerary, I had to cancel my flight reservationI followed all proper procedure with JustFly for my cancellation and was approved for the refundI received an email notification on Oct of my refund process had began but to allow days for processingI called JustFly on Nov requesting a update on my refund, only to be informed that Avianca needed to returned my fundsI was also informed Avianca was not responding to JustFly's refund email requestI called JustFly other times after the initual call, all I received was the same story as mentioned aboveI called Avianca directly in hope to resolve this issue but was told to talk to JustFlyAvianca informed me during the call that JustFly had just initiated the refund process Dec and to have JustFly call Avianca via conference call with me to sort this outNatually the contradicting information upset me, I call JustFly to accomplish this conference call but this request was denie
It hides charge inside the total bills without separating them so that users will not notice easily
I booked and paid for round trip flights from JFK to London Gatwick through justfly*** for my family of fiveFour on one booking number and my daughter *** on a second booking because she flew out in advance of the rest of us - all were booked on the same return flightWhen we arrived at Gatwick to depart the agent at Norwegian Air checkin desk told us *** flight was cancelledWe received no such notificationNorwegian Air said it was nothing to do with them - we needed to contact the booking agentI immediately called Just Fly who was said it was the airlines fault and in the midst of trying to resolve dropped my callWe had no time and the Norwegian staff said she'd never make the flight at that point anywayWe gave our daughter all the cash in whatever currency we had on us and a credit card and got on the flight without herCan you imagine our distress? Thank goodness she's years old and could handle itWhat would we have done had they done this to our 7-
Poor customer service and misleading purchase informationI booked a flight that I was even certain to select “extended cancellation” due to the off chance that I would need to fly elsewhereI ended up not needing the ticket and called to ensure I could get a refund and was told that I was not eligible due to being ourside the hour windowI asked what the extended cancellation was that I paid extra for and was told that was only for hours after purchaseI was confused sinde that seemed to be the STANDARD cancellation policy and asked to speak to a manager and was placed on hold for a long period of timeThe manager advises me the same thingI ask if I will get some sort of a voucher to be able to use that credit at least and was told that I can only use my credit for travel from the same airport to the same destinationThis is rather insane to me! This ticket was going to be for a quick trip from somewhre I was being sent for work AND I may never be there again? Why can’t
On June 29, we purchased airline tickets from justfly*** and they assigned us the wrong travel reservation for one of the flightsWe purchased an insurance policy at the same time that would guarantee a full refund if we needed to cancel our reservationsSince they refused to give us the flight we originally requested, we cancelled our reservations with justfly***In doing so they charged us an additional $to cancel our reservations even though we purchased the insurance to cancelTherefore, we are requesting a $refund from justfly***We had notified them within minutes that they had given us the wrong departure time on one of our flightsThank you and any help you can give us will be greatly appreciatedWilliam M***
I purchased an airline ticket from Justfly that had one connectionThe airline was EtihadThe arrival time and the departure times provided by Justfly were not correct, and thus when I landed, the connecting flight had departedEtihad had a later flight, however Justfly would not put me on the later flight because they said it would cancel my return ticketJustfly informed me that I had to buy an entire second ticket, and because I was stuck in an airport, that was my only option
Travel insurance got added to my flight purchase without my approvalOn trying to call the company, I was on hold for many hours total, for multiple triesStill have not managed to get throughI am now placing a dispute with the credit card companyShameful underhand practiceDon't do business with them!
I bought a ticket from justfly*** in March for a roundtrip itinerary from Kansas City to Manila from Dec to Jan 3, connecting through Chicago and Narita airport in JapanI also paid "seating assignment fees" so that my year-old traveling with me and I could sit togetherIn August, I received an email from justfly*** that the airline, All Nippon Airways, changed a portion of my itinerary, and that I needed to call them immediatelyI called *** on 8/17/and was told that my flights from Kansas City to Chicago and Chicago to Japan had changed, that my flight into Japan was now arriving at Haneda instead of Narita, and that I could refuse to accept the change since it would involve having to move my own luggage from Haneda to Narita, where my flight to Manila was still departing fromThe *** agent said there were many alternative itineraries available, but that justfly*** needed to reissue my ticket as my travel agentI called justfly*** on the same dayThe phone call wit
We purchase ailine tickets to Jackson Hole,WYHowever when we got to the airport the were to Jackson, mississippi! They refused to issue a refund or credit of any kindWe sat on the phone with them for over an hourThey refused to answer simple questions & kept putting us on holdWhen we asked for a supervisor, refused to let us speak to oneWe pais over $for our ticketsThey kept saying there was a $cancellation fee, so we'd be left with $voucher only to be used for the same destination! They ruined our vacation
On 03/20/2018, I used *** to search for flights from Portland, OR to Gold Coast, AustraliaI selected a deal that was offered through justfly.com and booked the flightI paid $for the ticketsI did not realize until I reached the confirmation page that my browser had auto-filled the field for the passenger’s first name with Kiki, my nickname, rather than my legal name, KirstenI called justfly immediately to ask if this could be correctedI thought the nature of the mistake would be clear and easily adjusted; when booking the flight, I also provided my passport number (which is under my legal name) and entered my legal name along with my billing informationDuring this call, I was advised by a justfly representative that I had two options: 1) I could cancel the booking, as it was still within the hour cancellation window, and re-book the flight with the correct name; or 2) I could wait until hours had elapsed and call back to change the nameThe representative
My wife purchased flights to West Palm Beach for a vacation coming up in JanuaryThe ticket value was about $My wife suddenly passed away from a massive heart attack on November 3, I called justfly.com to see about cancelling the tickets because of her death, and that I would no longer be taking that vacation because of the sudden loss of my wifeThey said there would be a fee for cancelling, but mentioned that with proof they "might" approve at least cancelling the tickets without the charge and either credit me or refund meI did a lot of leg work to send in what they asked forSo I sent in proof via email to the address they provided, for review, and was told to call back in 48-hoursI called back within that time frame, and was told that there would be no refund, no credit to us, and that I would lose all $for cancelling the tickets regardless of deathAll the money we paid for these tickets would be goneThe charges are literally the same price as wh
Just fly are so arrogant I made a mistake on my flight date and called them immediately to correct the date they charge me dollars to change the date even though it was a mistake and I call within the next min of the ticket purchased and these people had the never even after I paid the cancellation cost they still took my money off my card and I still had to purchase a ticket using another airlineI’m so upset and there telling its going to take days to get my refund when y’all should hv stop the payment especially after they charge me to cancelnever use justfly!!
STAY AWAY FROM JUSTFLY.COM When I received my reservation it did not have the correct date I checked my browser history for the webpage I used to make the purchase to confirm that I had chosen the correct date of departure, but the confirmation email showed the departure exactly one week later When I tried to correct this, the system wanted $of the $dollars I spent on the original ticket In order to prevent the charge being posted to my credit card, I accepted the $fee in hopes that I could try rebooking by phone and get a refund of the $fee When I tried to do this I was transferred to three different representatives all of whom demonstrated poor mastery of the engish language The final representative offered to rebook my flight on the correct date for $more and refused to refund my original $fee This sort of business is not unusual in this world of systemized service Reps are slaves to computers, we are slaves to reps
My husband and I used justfly*** to purchase our tickets to Hawaii in June of Our trip was scheduled for October Justfly*** had found us a great deal and so we decided to go with themWe flew out on October 19th with Hawaiian airlines and were supposed to fly home with American airlines on October 23rdWe had a great experience with Hawaiian and everything went smoothlyAs we were returning home and got to the airport two hours early as expected we came to find out that our plane took off early with American airlinesI called justfly*** to find out what happened as our tickets stated something differentJustfly*** stated they knew nothing about itSo then I called american airlines and they stated that the change had been made weeks after we purchased our tickets in JuneWe were never informedAmerican airlines stated that it is the responsibility of the company to let us know of any changes that occurI tried calling justfly*** back to help us resolve this
Dear Revdex.com, I purchased through justfly.com round trip flight from JFK to Barcelona on December 26th that is on the carrier Air berlinAir berlin closed in August and justfly*** had knowledge of that information well beforehandJustfly realize that all tickets would be voided but failed to contact me before my trip to let me know that I can no longer use those ticketsI arrived at the airport only to learn that I cannot fly and had to buy last minute tickets at the airport to get to Madrid on a different airlineI therefore not only lost the price of the ticket, but had to pay additional money for new expensive tickets that flew into the wrong destination (Madrid), since there were no flights going into BarcelonaI had originally booked roundtrip vuweling flight from Barcelona to Madrid on Jan 27th, but because I was already flying to Madrid, I had to book the reverse trip of going from Madrid to Barcelona (as I am now flying in and out of Madrid instead of Barcelona)Therefor
Booked a flight through justflyI had to cancel the flightI paid the dollar cancellation fee and was issued a credit toward another flightwas told by the rep that I could use it on ANY other flight within the us or canadawent to rebook my flight the following week using my credit and was informed there was a fee to use my credit issued by the airlines (united)was NOT informed of this when cancellingcontacted united supervisor to ask about the airline feeIt was not trueKept the UA super on hold while I way called a super at justflyWhen confronted with this inaccurate information and blatant withholding of information, the justfly supervisor pretended that she could not hear me on the call and dropped itLuckily United supervisor got to witness the whole conversation and helped me remedy my issueBUYER BEWARE when dealing with justfly.***
I booked the airline ticket from justfly*** it showed on the right corner of the booking page: for free hour cancellationi did cancel the reservation right after I receive the confirmation email but it showed a cancellation fee for dollars/ person and I purchased for people's tickets it's totally so I called in to talk with the specialist about this issue and I was told that if I cancel the reservation after hours I can't get my full air tickets fee..the total amount is over so I talked to the one and she gave me a discount for charging me dollars totallyi don't want to lose my tickets fee so I admitted to pay them for dollars but it's really a trick for me I hope the problem would be resolved herethanks