I am just tired of this companyI purchased a flight ticket from them on October 27, (almost months in advance)Before my flight ( July 18, 2016) , the Airline change the flight time and this company was supposed to let me know of the changeAccording to them, they sent an email on July 4, ( they sent AN email)This change was done since April They never sent another emailThey never confirmed if I got the emailAccording to them, the email said that I was supposed to call them if I got itI never called them because I never received itI never got an email from them and they "CONTINUE" saying that they didI just printed my flight itinerary on October 27, and that is itI arrived to the airport late because the flight was already goneI needed to fly later in the day to Miami and then pay for a hotel there that cost me $123, and arrive a day after to PanamaI want this travel agency to reimburse me the $that I paid because I never received that e
I was so upset with their service, I canceled a flight through themthey did not inform me my new flight through united would have a 200$ change flight fee (even though I had already filed a canceled free)Also when I canceled my flight and accepted the credit through united they also did not inform me that I would only be able to use the credit towards my previous destination but increased the price of in ticket 100%
Booked a flight ticket and called for two days to be able to talk to a customer service, was told there's no way I can add an infant on lap and I need to call the airlineThe airline said they can't do that because it involves national and international travel with different companies and I should call the travel agent to do thatHad to cancel the flight right away (the next day from booking the flight), later called the business inquiring the $cancellation fee which hadn't shown when I booked the flight but became mandatory when I canceled it, then told by another customer service that THEY CAN ADD INFANT ON LAP but they can't waive the cancellation fee even if they didn't provide proper service
We used Justfly to purchase tickets to Ireland and the Isle of ManThere were no problems getting there, but on the way home, we were not able to make our connecting flight in London (LHR)The flight in from Dublin was not late and although security wasn't smooth, we thought we still had minutes to catch our flight from London to ChicagoThe lay over between our flights in London was 1h 15mWhen we went to get our boarding passes, we were told the flight was already closed and that all international flights are closed one hour before departure and that we should never have been able to purchase this ticket because it did not provide the amount of time neededWhen I finally got through to Justfly, I was on hold for 1hr 30m before talking with a personI asked for a direct number in case we were disconnected and she said there was no direct number but that she would call back if we were disconnectedI asked what could be done to solve the problem and was told that it was the ai
We purchased tree tickets from justfly*** in May and because of visa issue to stop over in Canada, we had to cancel our trip on the date of actual tripAfter we cancelled(June or 28, 2018), we asked to refund the money multiple times and they asked us to wait for the research when we calledsometimes we waited more than minutes and they did not serve properlyFurther, they said that it would take 6-weeks to refundlast Sunday, they said that they cancelled finallyAnd now they started to blame us and saying that we did not call them cancel properlywhen we cancelled long time ago, the service person told to refund as soon as possible during our conversation at the end of June and gave the total refund amountThat did not happenThey only refund one ticket and two did notSo far they took $as penalty for justfly*** and ~$1,for Canadian AirIn fact, my husband booked from Expedia*** for the same flight and he got full refund from the companywe wou
justfl*** is very convenient especially to those who are busy with their work and have little time to take care of booking flights and hotels for their upcoming holidaythe website is simple and easy to navigatebut the best thing I like about it is the fast processing of the bookingsi got my flight confirmation within minutes and encountered no problem during the flight itselfnot to mention the cheap air farei was expecting something negative becof some reviews i've read but in the end, everything turned out to be okaywould book with them again
I bought an Air Plane ticket from Justfly*** on December My flight schedule was Jan 10:50AM leaving from Las Vegas and arriving at San Francisco, CA at 12:31PM Jan And I was suppose to have a layover of hours and minutes in San Francisco while I was awaiting to board the Japan Airline at 3:05PM Jan While I was checking in from Las Vegas, NV, I was informed that the Air plane from Las Vegas to San Francisco will be delayed until 12:45PM Jan The flight time from Las Vegas to San Francisco is hours and minutesI was told by the airline staff that I will miss the International Japan Airlines if I took the Air Plane at 12:45PM and I was told to call Justfly*** to either get a refund or rebook the flightI tried to find a different plane to get to Japan because I had a wedding to attend to, but the only available time was the next day on Jan from San Francisco to JapanSo I called to cancel the plane ticket from the Justfly**
Hello: On May I used the online traveling browser, Justfly*** to book a low-price airline ticket to Detroit from Baltimore, MarylandI used their phone app and was looking to pay $per flightWhen I used the app, however, after selecting my dates as Monday, August 6-Wednesday, August 8, the app autogenerated Tuesday, August 7-Wednesday August as an option for a flight, and I accidentally purchased this flightAfter looking to change this, I was charged a total of $additional (which is close to the cost of the original tickets) within a matter of minutes to change this ticketOn Sunday, July 28, I ended up cancelling the aforementioned ticket all together, and had to pay $in order to do soI was told, however, that I had $in airline credit for a future tripWhen I called them today, however, I was told that my credit had "expired" and that I was not able to re-book a trip and that I was not going to get any of my money backI've spent about $now to JustFl
We booked n had to cancel the flight cause we confused the dates cancelled within hours n still had to pay an $to delta because justfly said delta charges this to them for a cancelled flight...its an absolute rip off...so a $credit cost us another $so my flight to Greensboro cost us over $800.....total total ripoff no other booking company charges this if u cancel less than hours later
I booked an international flight for next year with Justfly.com for myself, my wife, and our grandchild under the name Ahmet Terzic, Booking * ***Everything was fine with the price, until I actually went to pay for itThey advertise this Best Purchase Guarantee that implies it's completely free to the customerIn fact, it quotes "This allows you to cancel your flight within hours of booking totally free no questions asked." Further, there is no price listed next to this option, again implying (and falsely so) that it's freeAlso, at the bottom of the booking when the website gives you a price summary, this service is not mentioned or charged forIt's only AFTER you submit your credit card information that you find out that you're charged $for this, per travelerSo I got charged $in UNAUTHORIZED chargesWell no problem, I thought, it says I can cancel withing hours "totally free, no questions asked." I call customer service the next day (about
We booked a flight with Justfly*** for $When we received our confirmation email, the departure date was incorrectWe contacted Justfly and were told that we would be charged an additional $1,to change our departure dateWhen we asked to speak to a supervisor, she told us that the website often times would default to the lowest price flight with a different date instead of the date I selectedShe also told us that our flight insurance would not cover the cost to change the dateWhen we told her that we just wanted the original date we selected when we made the reservation, she told us that we obviously were not frequent flyers and then stated that we were irresponsibleShe then disconnected the callThis company is a scamWe saved for months to be able to visit our family and this is the customer service we receivePlease beware
I wish I would have read the reviews on Revdex.com before using JustFly*** There is no benefit to using them over just booking directly through the airlineBooking through the airline or another travel site is actually much cheaper and more flexible with changes to your itineraryThe fees are exorbitant to change to a later flight were $per personThe cancellation fees are $per personThe Flight Credit issued for canceled flights is no credit at allYou will still get charged full price for booking a new flight, this was actually compared to the airlines main booking websiteThe Flight Credit also locked us into the exact same departure and destinationCustomer service is laughableThere is no extra service for using themThe site and "service" is a farce*** ***
Do not use JustFl*** to book your travel I was trying to change the name on a flight reservation Initially I was told by JustFl*** that they could do this All I needed to do was have the original passenger send an email to verification@justfl*** approving the transfer We did this and when I called JustFl*** to finalize the transfer, I was then told that they could not do this I called the airline and they confirmed, under the rules of the ticket, a name transfer WAS possible and that JustFl*** needed to do it Still, JustFl*** was telling me they could not I am still trying to get this resolved Very poor experience with this company It feels like JustFl*** is not a legitimate business
My wife's father, who lives in Tokyo, had a heart attackI called Just Fly and spoke to an agent while my family and I packedThe agent said he would send an e-mail and if I didn't get it soon call them back
On the highway I refresh my mail app over and overI get nothing from themMy wife and kids are in tears by this point
I call them back and tell a different agent I need my confirmation e-mailShe says she will send me a cancellation e-mailI said "No, I want my confirmation e-mail." She said "Okay sir."
I get a cancellation e-mail
I call back and another representative yells at me and tells me I should've booked hours ahead of timeI ask to speak to her supervisor and she hangs up on me
I call back and another representative tells me no supervisors are available today and the hold music starts playingIt doesn't stop even as I pull into the airport
I cannot stress enough how unprofessional and how morally unethical my experience wasCompletely disgusted
It was my mistake that I didn't read review before using this agencyBooked the flight and when I had to change the flight agency fee for the change was 400$
I recently booked my honeymoon flights to Europe through JustFl*** and although I thought all was okay and the online reservations went well, I later found out that the fee I paid for seat assignments is misleading advertisement and essentially, you get NOTHING for this fee and serviceAfter booking my flights and "reserving" seats on some of the flights, several days later, I logged in to the airline company's website to check on my reservations and found that my seats had not been reservedI contacted the airline and was told that the seats had not been reserved by the booking third party (JustF*), so essentially, I paid a fee for the seats reservations and got nothing in returnI proceeded to reserve my own seats via the airline's website and that resolved the issueI contacted the JustFl*** customer service and was given the third degree and the customer rep on the phone acted obstinate and aggresiveBottom line, JustFl*** is a scam!
On August 17th I booked a round trip flight with customer service rep on the phoneI asked about cancellations as I may have to cancel flight due to changes in workI was told they had 24hr cancellationSo on Thursday I found out that I would need to cancel flight due to changes in workWhen I called, which was in the hour window, I was told it would cost me over dollars to cancel, which was more then ticketAfter I thought about it I called back and spoke to customer service about the hour cancellation and was told that it was hour window for the cancellationsCustomer service was rude and I expressed that they falsely informed me of the cancellation and I would be reporting thisLater I looked and did see that this company has had multiple complaints with the Revdex.comMy question is how many times do complaints have to be made before there is something done about the companyI would like a refund of the money I lost
If I could give JustFly a negative review, I wouldI've seen a lot of reviews talking about how you "get what you pay for" with JustFly, but I disagree*** *** *** *** are just as affordable and I've never had a problemI booked a roundtrip ticket to Europe with JustFly, and my total came out to $Four days after booking, I notice that my account is in the negatives-$to be exactWhy? Because of JustFly! They charged me once yesterday, and then again todayI'm a college studentI had money in my account, but not enough to get charged for two flightsNot only that, I also got charged an overdraft fee from my bank, and my bank said it "wasn't an institution charge" so I had to take it up with JustFlyWonderfulI call them and they are so unbelievably unhelpful I really don't think they have any idea what they're doingThe first lady I talked to told me that according to my account, I only got charged onceI told her that I most definitely got charged TWICEShe gave me an email to send my claim to and told me to add pictures of my statement proving I got charged twiceShe said that once I email it to *** I should call them back, and then she hung upHelpfulI called back saying I sent an email and went through the same exact thing with just someone elseShe kept asking if I wanted to cancel my flight, and I kept saying noShe also told me that I "only got charged once." So, after minutes she put me on hold to connect me with a "supervisor" who was just her againAnd then a "support team" because she said that she "isn't the right person to handle my concern," but literally ten minutes later I'm back to talking with the same ladyShe told me that she never got my email, and said to "send it again then call back", I told her noI was already on hour one of being on the phone and I was over itI asked her if she could send me an email instead, and I could just reply to it, she goes "uhhhhokaysure." She sends me a *** emailObviously my email didn't go throughShe said that the "servers must be down" and I should "call back later", by this time I absolutely had itI told her that I'll wait until she finds an alternative email address, and I told her how I found it pretty hard to believe that JustFly's only email address was a "no reply" oneShe put me on holdAgainTen minutes later she goes "yes I'm sorry, that looks like the only email address we have." Then she told me to wait a bit longer, then call back with a representative from my bank for a three-way conference callMy only concern is how much money I'm out of right now, and how this company is still in businessSave yourself the drama and just don't book with them honestly
They charge fees for canceling a flight within hours of booking, even though the airline allows itthey could care less about their customersits all about making money, since they are the only company that does thatthey are dishonest and no one should use them
I am just tired of this companyI purchased a flight ticket from them on October 27, (almost months in advance)Before my flight ( July 18, 2016) , the Airline change the flight time and this company was supposed to let me know of the changeAccording to them, they sent an email on July 4, ( they sent AN email)This change was done since April They never sent another emailThey never confirmed if I got the emailAccording to them, the email said that I was supposed to call them if I got itI never called them because I never received itI never got an email from them and they "CONTINUE" saying that they didI just printed my flight itinerary on October 27, and that is itI arrived to the airport late because the flight was already goneI needed to fly later in the day to Miami and then pay for a hotel there that cost me $123, and arrive a day after to PanamaI want this travel agency to reimburse me the $that I paid because I never received that e
I was so upset with their service, I canceled a flight through themthey did not inform me my new flight through united would have a 200$ change flight fee (even though I had already filed a canceled free)Also when I canceled my flight and accepted the credit through united they also did not inform me that I would only be able to use the credit towards my previous destination but increased the price of in ticket 100%
Booked a flight ticket and called for two days to be able to talk to a customer service, was told there's no way I can add an infant on lap and I need to call the airlineThe airline said they can't do that because it involves national and international travel with different companies and I should call the travel agent to do thatHad to cancel the flight right away (the next day from booking the flight), later called the business inquiring the $cancellation fee which hadn't shown when I booked the flight but became mandatory when I canceled it, then told by another customer service that THEY CAN ADD INFANT ON LAP but they can't waive the cancellation fee even if they didn't provide proper service
We used Justfly to purchase tickets to Ireland and the Isle of ManThere were no problems getting there, but on the way home, we were not able to make our connecting flight in London (LHR)The flight in from Dublin was not late and although security wasn't smooth, we thought we still had minutes to catch our flight from London to ChicagoThe lay over between our flights in London was 1h 15mWhen we went to get our boarding passes, we were told the flight was already closed and that all international flights are closed one hour before departure and that we should never have been able to purchase this ticket because it did not provide the amount of time neededWhen I finally got through to Justfly, I was on hold for 1hr 30m before talking with a personI asked for a direct number in case we were disconnected and she said there was no direct number but that she would call back if we were disconnectedI asked what could be done to solve the problem and was told that it was the ai
We purchased tree tickets from justfly*** in May and because of visa issue to stop over in Canada, we had to cancel our trip on the date of actual tripAfter we cancelled(June or 28, 2018), we asked to refund the money multiple times and they asked us to wait for the research when we calledsometimes we waited more than minutes and they did not serve properlyFurther, they said that it would take 6-weeks to refundlast Sunday, they said that they cancelled finallyAnd now they started to blame us and saying that we did not call them cancel properlywhen we cancelled long time ago, the service person told to refund as soon as possible during our conversation at the end of June and gave the total refund amountThat did not happenThey only refund one ticket and two did notSo far they took $as penalty for justfly*** and ~$1,for Canadian AirIn fact, my husband booked from Expedia*** for the same flight and he got full refund from the companywe wou
justfl*** is very convenient especially to those who are busy with their work and have little time to take care of booking flights and hotels for their upcoming holidaythe website is simple and easy to navigatebut the best thing I like about it is the fast processing of the bookingsi got my flight confirmation within minutes and encountered no problem during the flight itselfnot to mention the cheap air farei was expecting something negative becof some reviews i've read but in the end, everything turned out to be okaywould book with them again
I bought an Air Plane ticket from Justfly*** on December My flight schedule was Jan 10:50AM leaving from Las Vegas and arriving at San Francisco, CA at 12:31PM Jan And I was suppose to have a layover of hours and minutes in San Francisco while I was awaiting to board the Japan Airline at 3:05PM Jan While I was checking in from Las Vegas, NV, I was informed that the Air plane from Las Vegas to San Francisco will be delayed until 12:45PM Jan The flight time from Las Vegas to San Francisco is hours and minutesI was told by the airline staff that I will miss the International Japan Airlines if I took the Air Plane at 12:45PM and I was told to call Justfly*** to either get a refund or rebook the flightI tried to find a different plane to get to Japan because I had a wedding to attend to, but the only available time was the next day on Jan from San Francisco to JapanSo I called to cancel the plane ticket from the Justfly**
Hello: On May I used the online traveling browser, Justfly*** to book a low-price airline ticket to Detroit from Baltimore, MarylandI used their phone app and was looking to pay $per flightWhen I used the app, however, after selecting my dates as Monday, August 6-Wednesday, August 8, the app autogenerated Tuesday, August 7-Wednesday August as an option for a flight, and I accidentally purchased this flightAfter looking to change this, I was charged a total of $additional (which is close to the cost of the original tickets) within a matter of minutes to change this ticketOn Sunday, July 28, I ended up cancelling the aforementioned ticket all together, and had to pay $in order to do soI was told, however, that I had $in airline credit for a future tripWhen I called them today, however, I was told that my credit had "expired" and that I was not able to re-book a trip and that I was not going to get any of my money backI've spent about $now to JustFl
We booked n had to cancel the flight cause we confused the dates cancelled within hours n still had to pay an $to delta because justfly said delta charges this to them for a cancelled flight...its an absolute rip off...so a $credit cost us another $so my flight to Greensboro cost us over $800.....total total ripoff no other booking company charges this if u cancel less than hours later
I booked an international flight for next year with Justfly.com for myself, my wife, and our grandchild under the name Ahmet Terzic, Booking * ***Everything was fine with the price, until I actually went to pay for itThey advertise this Best Purchase Guarantee that implies it's completely free to the customerIn fact, it quotes "This allows you to cancel your flight within hours of booking totally free no questions asked." Further, there is no price listed next to this option, again implying (and falsely so) that it's freeAlso, at the bottom of the booking when the website gives you a price summary, this service is not mentioned or charged forIt's only AFTER you submit your credit card information that you find out that you're charged $for this, per travelerSo I got charged $in UNAUTHORIZED chargesWell no problem, I thought, it says I can cancel withing hours "totally free, no questions asked." I call customer service the next day (about
We booked a flight with Justfly*** for $When we received our confirmation email, the departure date was incorrectWe contacted Justfly and were told that we would be charged an additional $1,to change our departure dateWhen we asked to speak to a supervisor, she told us that the website often times would default to the lowest price flight with a different date instead of the date I selectedShe also told us that our flight insurance would not cover the cost to change the dateWhen we told her that we just wanted the original date we selected when we made the reservation, she told us that we obviously were not frequent flyers and then stated that we were irresponsibleShe then disconnected the callThis company is a scamWe saved for months to be able to visit our family and this is the customer service we receivePlease beware
I wish I would have read the reviews on Revdex.com before using JustFly*** There is no benefit to using them over just booking directly through the airlineBooking through the airline or another travel site is actually much cheaper and more flexible with changes to your itineraryThe fees are exorbitant to change to a later flight were $per personThe cancellation fees are $per personThe Flight Credit issued for canceled flights is no credit at allYou will still get charged full price for booking a new flight, this was actually compared to the airlines main booking websiteThe Flight Credit also locked us into the exact same departure and destinationCustomer service is laughableThere is no extra service for using themThe site and "service" is a farce*** ***
Do not use JustFl*** to book your travel I was trying to change the name on a flight reservation Initially I was told by JustFl*** that they could do this All I needed to do was have the original passenger send an email to verification@justfl*** approving the transfer We did this and when I called JustFl*** to finalize the transfer, I was then told that they could not do this I called the airline and they confirmed, under the rules of the ticket, a name transfer WAS possible and that JustFl*** needed to do it Still, JustFl*** was telling me they could not I am still trying to get this resolved Very poor experience with this company It feels like JustFl*** is not a legitimate business
My wife's father, who lives in Tokyo, had a heart attackI called Just Fly and spoke to an agent while my family and I packedThe agent said he would send an e-mail and if I didn't get it soon call them back
On the highway I refresh my mail app over and overI get nothing from themMy wife and kids are in tears by this point
I call them back and tell a different agent I need my confirmation e-mailShe says she will send me a cancellation e-mailI said "No, I want my confirmation e-mail." She said "Okay sir."
I get a cancellation e-mail
I call back and another representative yells at me and tells me I should've booked hours ahead of timeI ask to speak to her supervisor and she hangs up on me
I call back and another representative tells me no supervisors are available today and the hold music starts playingIt doesn't stop even as I pull into the airport
I cannot stress enough how unprofessional and how morally unethical my experience wasCompletely disgusted
It was my mistake that I didn't read review before using this agencyBooked the flight and when I had to change the flight agency fee for the change was 400$
I was charged $change fee by Justfly (on top of the airline's $change fee), even though I worked directly with the airline to change my flightScam!
I recently booked my honeymoon flights to Europe through JustFl*** and although I thought all was okay and the online reservations went well, I later found out that the fee I paid for seat assignments is misleading advertisement and essentially, you get NOTHING for this fee and serviceAfter booking my flights and "reserving" seats on some of the flights, several days later, I logged in to the airline company's website to check on my reservations and found that my seats had not been reservedI contacted the airline and was told that the seats had not been reserved by the booking third party (JustF
*), so essentially, I paid a fee for the seats reservations and got nothing in returnI proceeded to reserve my own seats via the airline's website and that resolved the issueI contacted the JustFl*** customer service and was given the third degree and the customer rep on the phone acted obstinate and aggresiveBottom line, JustFl*** is a scam!
On August 17th I booked a round trip flight with customer service rep on the phoneI asked about cancellations as I may have to cancel flight due to changes in workI was told they had 24hr cancellationSo on Thursday I found out that I would need to cancel flight due to changes in workWhen I called, which was in the hour window, I was told it would cost me over dollars to cancel, which was more then ticketAfter I thought about it I called back and spoke to customer service about the hour cancellation and was told that it was hour window for the cancellationsCustomer service was rude and I expressed that they falsely informed me of the cancellation and I would be reporting thisLater I looked and did see that this company has had multiple complaints with the Revdex.comMy question is how many times do complaints have to be made before there is something done about the companyI would like a refund of the money I lost
If I could give JustFly a negative review, I wouldI've seen a lot of reviews talking about how you "get what you pay for" with JustFly, but I disagree*** *** *** *** are just as affordable and I've never had a problemI booked a roundtrip ticket to Europe with JustFly, and my total came out to $Four days after booking, I notice that my account is in the negatives-$to be exactWhy? Because of JustFly! They charged me once yesterday, and then again todayI'm a college studentI had money in my account, but not enough to get charged for two flightsNot only that, I also got charged an overdraft fee from my bank, and my bank said it "wasn't an institution charge" so I had to take it up with JustFlyWonderfulI call them and they are so unbelievably unhelpful I really don't think they have any idea what they're doingThe first lady I talked to told me that according to my account, I only got charged onceI told her that I most definitely got charged TWICEShe gave me an email to send my claim to and told me to add pictures of my statement proving I got charged twiceShe said that once I email it to *** I should call them back, and then she hung upHelpfulI called back saying I sent an email and went through the same exact thing with just someone elseShe kept asking if I wanted to cancel my flight, and I kept saying noShe also told me that I "only got charged once." So, after minutes she put me on hold to connect me with a "supervisor" who was just her againAnd then a "support team" because she said that she "isn't the right person to handle my concern," but literally ten minutes later I'm back to talking with the same ladyShe told me that she never got my email, and said to "send it again then call back", I told her noI was already on hour one of being on the phone and I was over itI asked her if she could send me an email instead, and I could just reply to it, she goes "uhhhhokaysure." She sends me a *** emailObviously my email didn't go throughShe said that the "servers must be down" and I should "call back later", by this time I absolutely had itI told her that I'll wait until she finds an alternative email address, and I told her how I found it pretty hard to believe that JustFly's only email address was a "no reply" oneShe put me on holdAgainTen minutes later she goes "yes I'm sorry, that looks like the only email address we have." Then she told me to wait a bit longer, then call back with a representative from my bank for a three-way conference callMy only concern is how much money I'm out of right now, and how this company is still in businessSave yourself the drama and just don't book with them honestly
They charge fees for canceling a flight within hours of booking, even though the airline allows itthey could care less about their customersits all about making money, since they are the only company that does thatthey are dishonest and no one should use them