Good day,Thank you for your message. One of our Customer Care Representatives is currently reviewing your booking. We will revert back shortly with our findings.Best regards,
Customer Care Team
This issue hasn't been resolved, I contacted Justfly 1/17/18 and 1/18/18, the two supervisors I spoke to said, they sent the credit to my Credit card company on 12/7/17, I checked with my credit card, I found nothing came to them. Yesterday I was told by Justfly supervisor that the credit may take a few weeks to show in my account, and Monday should be the last day of this period.
Please keep this claim open until resolved.
Thank you
[redacted]
Good day,
Thank you for your message.
As dis*ussed with our *ustomer *are Representative, we are still waiting for the *all retrieval to investigate further. We will *ontinue to keep you updated on the status by email as our agent is doing up until now.
We will *onta*t you...
Complaint: [redacted]I am rejecting this response because one more time JustFly failed to address all the points raised in my email. As of today, I was charged 1776.82 by [redacted] / JustFly for 2 tickets ($990.19 + $786.63). Please make sure that I am charged 1765.21 USD for 2 tickets, and not a cent more than that amount.
1765.21 = $1,797.11 USD (price quoted in the final booking confirmation that I received from JustFly on April 4, Tuesday with the ticketed itinerary) - $31.90 (Seat Assignment Fee that was credited back to my account, after multiple reminders I sent to JustFly).
I am attaching the final booking confirmation of ticketed itinerary that I received from JustFly on April 4. Again, I am underscoring the quote I received after my booking was ticketed. So, it would be absolutely unacceptable if you will come back to me and say that the price reflected on ticketed itinerary is incorrect (there was another mistake), and you "forgot" to share with me the final / accurate price. I am demanding to be charged based on the price quoted in the final booking confirmation that I received from JustFly. So, please credit back to my account 11.21 USD = 1776.82 USD - 1765.21 USD
Also, I am requesting a compensation from JustFly for hours that I spend trying to remedy financial damages caused by series of mistakes of JustFly (charging twice for the same ticket, charging a seat assignment fee for unassigned seat,charging higher price than referenced in the final booking confirmation, etc.).
Sincerely,[redacted]
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we are awaiting the call recording so we can investigate further.
We will revert back shortly.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed your booking and communicated with the airline on your behalf. We have confirmed that the fees will be refunded back to you due to the cancellation by the airline. This will come...
directly from the airline
however and may have a delay up to 8 weeks. Furthermore, we have refunded the modification fees on our end as well as the seat assignment fees as you will not be needing it.
There is no further action we can provide, therefore we consider the resolved.
Best regards,
Customer care Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and for now I accept their reply but if they do not reply within 2 weeks, I want to have he Revdex.com follow up. Thank you for your work on my complaint so far. Sincerely, Barry[redacted]
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have investigated your file and listened to the call recording. Our phone agent provided you with the right details of a Future Travel Credit. As we appreciate the inconvenience of the situation, we are a travel agent and an intermediary between the airline and the passenger therefore we need to abide by the rules issued by the airlines. Also, any issues with [redacted] would have to be brought up with them directly as they are an independent company.
As a gesture of good will, we offered a refund of the modification fees.
Again, we apologize for the experience and will definitely take it for coaching our phone agents. There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed the file and can confirm that the tickets were already exchanged by the airline and you are now allowed for one check baggage in each direction.
You must of already received the...
confirmation as well as the electronic tickets.
We consider this file resolved.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed your booking and have communicated accordingly. He has outlined all the fees attached to the booking exchange and we have offered a refund of some of our modification fees as a...
courtesy.
All the terms and conditions were confirmed at the time of booking.
There is no further action we can provide, therefore we consider this file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
One of our Customer Care Representative is reviewing your complaint and booking.
We will revert back shortly.
Best regards,
Customer Care Team
I went to [redacted] and they found the refund for me. I apolgize that I didn't catch it because it came in two small amounts, one per ticket and I was looking for the total amount.
I apologfize, we are all squared away now. Case closed.
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have investigated your file and call made. The Airline had indeed made a schedule change and requested you to give us a call on May 14. You had discussed this with our agent and confirmed the changes...
for July 6th.
Then we have a call from you on May 17 requesting a change of itinerary for July 07. We had sent the request to the airline but Delta did not accept the changes as the flights had already been confirmed for July 06 on your previous call .
As an agency, the airline needs to accept the requested changes and they have not.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because JustFly told me I would receive a FULL refund (no cancellation fees) for my flight because it was the fault of JustFly that the flight was never cancelled. I have been waiting nearly 2.5 months for a resolution from JustFly, and they told me [redacted] cannot refund me because they are in debt. This is not an issue with [redacted], this is an issue with JustFly. I was told by a representative in mid July that I would be fully refunded (NO CANCELLATION FEES) by JustFly. I need this refund to happen -- this isn't $50-100, this is over $1,000 that I have been missing for more than 2 months. Sincerely,[redacted]
Good day,Thank you once again for your feedback. This is appreciated and taken up with our training team for coaching. We consider the file closed.Best regards,Customer Care Team
Complaint: [redacted]I am rejecting this response because:
In that case I would like to request that justfly.com returns the money that I paid for original tickets in the amount of 1679.54 as I had to purchase new tickets for my parents from New York to Seattle part of the trip.
Good day,Thank you for your message. One of our Customer Care Representatives is currently reviewing your booking. We will revert back shortly with our findings.Best regards,Customer Care Team
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed your file and booking. As we do apologize for the inconvenience of the situation, we are not able to offer the refund you are requesting as we need to abide by the airline rules.
We have...
offered however to minimize the cost by reducing our modification fees.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching purposes.
As already discussed with our customer care representative, we were not able to take action on your file. As mentioned in our Terms & Conditions, we...
have no control over the price changes on the site. As much as we are apologetic for the inconvenience, we can not offer any compensation.
There is no further action required on our part, so we consider this file resolved.
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
JustFly Customer Care Team
Good day,
Thank you for your message.
One of our Customer Care Representatives is currently reviewing your booking and complaint.
We will revert back shortly with a response.
Thank you in advance for your patience.
Best regards,
Customer care Team
Good day,Thank you for your message. One of our Customer Care Representatives is currently reviewing your booking. We will revert back shortly with our findings.Best regards,
Customer Care Team
This issue hasn't been resolved, I contacted Justfly 1/17/18 and 1/18/18, the two supervisors I spoke to said, they sent the credit to my Credit card company on 12/7/17, I checked with my credit card, I found nothing came to them. Yesterday I was told by Justfly supervisor that the credit may take a few weeks to show in my account, and Monday should be the last day of this period.
Please keep this claim open until resolved.
Thank you
[redacted]
Good day,
Thank you for your message.
As dis*ussed with our *ustomer *are Representative, we are still waiting for the *all retrieval to investigate further. We will *ontinue to keep you updated on the status by email as our agent is doing up until now.
We will *onta*t you...
shortly.
Best regards,*
*ustomer *are Team
Complaint: [redacted]I am rejecting this response because one more time JustFly failed to address all the points raised in my email. As of today, I was charged 1776.82 by [redacted] / JustFly for 2 tickets ($990.19 + $786.63). Please make sure that I am charged 1765.21 USD for 2 tickets, and not a cent more than that amount.
1765.21 = $1,797.11 USD (price quoted in the final booking confirmation that I received from JustFly on April 4, Tuesday with the ticketed itinerary) - $31.90 (Seat Assignment Fee that was credited back to my account, after multiple reminders I sent to JustFly).
I am attaching the final booking confirmation of ticketed itinerary that I received from JustFly on April 4. Again, I am underscoring the quote I received after my booking was ticketed. So, it would be absolutely unacceptable if you will come back to me and say that the price reflected on ticketed itinerary is incorrect (there was another mistake), and you "forgot" to share with me the final / accurate price. I am demanding to be charged based on the price quoted in the final booking confirmation that I received from JustFly. So, please credit back to my account 11.21 USD = 1776.82 USD - 1765.21 USD
Also, I am requesting a compensation from JustFly for hours that I spend trying to remedy financial damages caused by series of mistakes of JustFly (charging twice for the same ticket, charging a seat assignment fee for unassigned seat,charging higher price than referenced in the final booking confirmation, etc.).
Sincerely,[redacted]
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we are awaiting the call recording so we can investigate further.
We will revert back shortly.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed your booking and communicated with the airline on your behalf. We have confirmed that the fees will be refunded back to you due to the cancellation by the airline. This will come...
directly from the airline
however and may have a delay up to 8 weeks. Furthermore, we have refunded the modification fees on our end as well as the seat assignment fees as you will not be needing it.
There is no further action we can provide, therefore we consider the resolved.
Best regards,
Customer care Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and for now I accept their reply but if they do not reply within 2 weeks, I want to have he Revdex.com follow up. Thank you for your work on my complaint so far. Sincerely, Barry[redacted]
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have investigated your file and listened to the call recording. Our phone agent provided you with the right details of a Future Travel Credit. As we appreciate the inconvenience of the situation, we are a travel agent and an intermediary between the airline and the passenger therefore we need to abide by the rules issued by the airlines. Also, any issues with [redacted] would have to be brought up with them directly as they are an independent company.
As a gesture of good will, we offered a refund of the modification fees.
Again, we apologize for the experience and will definitely take it for coaching our phone agents. There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed the file and can confirm that the tickets were already exchanged by the airline and you are now allowed for one check baggage in each direction.
You must of already received the...
confirmation as well as the electronic tickets.
We consider this file resolved.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed your booking and have communicated accordingly. He has outlined all the fees attached to the booking exchange and we have offered a refund of some of our modification fees as a...
courtesy.
All the terms and conditions were confirmed at the time of booking.
There is no further action we can provide, therefore we consider this file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
One of our Customer Care Representative is reviewing your complaint and booking.
We will revert back shortly.
Best regards,
Customer Care Team
Hi [redacted] or team,
I went to [redacted] and they found the refund for me. I apolgize that I didn't catch it because it came in two small amounts, one per ticket and I was looking for the total amount.
I apologfize, we are all squared away now. Case closed.
Thank you,
[redacted]
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have investigated your file and call made. The Airline had indeed made a schedule change and requested you to give us a call on May 14. You had discussed this with our agent and confirmed the changes...
for July 6th.
Then we have a call from you on May 17 requesting a change of itinerary for July 07. We had sent the request to the airline but Delta did not accept the changes as the flights had already been confirmed for July 06 on your previous call .
As an agency, the airline needs to accept the requested changes and they have not.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because JustFly told me I would receive a FULL refund (no cancellation fees) for my flight because it was the fault of JustFly that the flight was never cancelled. I have been waiting nearly 2.5 months for a resolution from JustFly, and they told me [redacted] cannot refund me because they are in debt. This is not an issue with [redacted], this is an issue with JustFly. I was told by a representative in mid July that I would be fully refunded (NO CANCELLATION FEES) by JustFly. I need this refund to happen -- this isn't $50-100, this is over $1,000 that I have been missing for more than 2 months. Sincerely,[redacted]
Good day,Thank you once again for your feedback. This is appreciated and taken up with our training team for coaching. We consider the file closed.Best regards,Customer Care Team
Complaint: [redacted]I am rejecting this response because:
In that case I would like to request that justfly.com returns the money that I paid for original tickets in the amount of 1679.54 as I had to purchase new tickets for my parents from New York to Seattle part of the trip.
Sincerely,Galina[redacted]
Good day,Thank you for your message. One of our Customer Care Representatives is currently reviewing your booking. We will revert back shortly with our findings.Best regards,Customer Care Team
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed your file and booking. As we do apologize for the inconvenience of the situation, we are not able to offer the refund you are requesting as we need to abide by the airline rules.
We have...
offered however to minimize the cost by reducing our modification fees.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching purposes.
As already discussed with our customer care representative, we were not able to take action on your file. As mentioned in our Terms & Conditions, we...
have no control over the price changes on the site. As much as we are apologetic for the inconvenience, we can not offer any compensation.
There is no further action required on our part, so we consider this file resolved.
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
JustFly Customer Care Team
Good day,
Thank you for your message.
One of our Customer Care Representatives is currently reviewing your booking and complaint.
We will revert back shortly with a response.
Thank you in advance for your patience.
Best regards,
Customer care Team